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The Evolving Definition of "Student": Identity Management
at Duke University
Klara JelinkovaDirector, Computing Systems
Office of Information Technology
Lynne O’BrienDirector, Academic Technology and
Instructional Services, Perkins Library
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Presentation Overview
• Brief introduction of Identity Management at Duke
• New landscape in learning
• Case studies and IT responses
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Identity Management at Duke
• Historically based on Systems of record– Student – HR System
• Needs - teaching and learning– Group management (class lists)– Affiliates
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Populations
• Students– SISS
• Faculty and Staff– SAP
• Affiliates– Handled by a special process
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IdM increasingly complex at Duke because:
• Strategic plan emphasizes interdisciplinary work, global connections
• Growing use of group work and project based learning means courses include more than students & professors
• Research groups span institutions and countries
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Technology systems need to:
• Be able to interact with people outside of Duke in order to achieve university goals
• Respond to way people do their work and interact
• Be secure and protect intellectual property
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Driver: Course management system
• Online discussions with outside experts• Non-course reviewers of student papers
and projects• Non-Duke guest content providers• Etc.
Increased use of Blackboard for courses led to increased need for non-course members to have access to the course site.
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In Black and White Professor Tim Tyson
http://cds.aas.duke.edu/south/
• Addresses strategic goal of student-community engagement
• Raises challenges for identity management related to the course
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Initial strategies
• Add people into student information system as special students (but many participants aren’t really students at all)
• Create Blackboard-only accounts
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Challenges
• Planning to upgrade Blackboard and move to Shibboleth authentication
• What to do with Blackboard-only accounts
• 4128 Blackboard-only accounts
• 3560 Bb-only accounts with at least one valid enrollment in a course or organization
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Non-traditional Student Working Group
• Campus wide initiative sponsored by Jim Roberts (Executive Vice Provost) and Billy Herndon (AVP, Administrative Systems)
• Managed by Sue Jarrell (Associate Director Student Information Systems) and Anne Marie Alexander (Sr. Manager, Electronic Access Services)
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Non-traditional Student Working Group
• Many stakeholders and Systems
• Elements of Solution– Governance– Standards– Systems of Record (SoR)– Self-Service Account creation
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BlackBoard only users - SoR
• Licensing issues
• Process
• Institutional commitment and record management
• Data management
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CIT Identity provisioning
• Resolution closer to the business process
• CIT mastering identities
• Accounts separate from traditional institutionally sponsored NetIDs
• Separate level of assurance
• Separate ID lifecycle
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• Courses• Research program• Interdisciplinary• Multi-institutional
• Faculty member in Center for Latin American and Caribbean studies
• Professor of Sociology• Researcher in Social
Science Research Institute
Gary Gereffi
http://www.soc.duke.edu/NC_GlobalEconomy/index.shtml
http://www.ssri.duke.edu/index.php
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Active collaboration across:
• Faculty, staff and students at Duke, in multiple departments, centers and schools
• Members of local community
• Businesses in NC
• Other Universities in U.S. and abroad
• Grant agencies
• Government agencies
• Not limited to a semester
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Blackboard is not enough(and Bb-only accounts won’t do)
Use of data from licensed library resources
Research projects linking students & businesses
Web 2.0 tools to encourage collaboration and input
Public and private websites for group projects
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Responding to the challenges
• Short and medium term– CIT managed identities
• Open Source services (wiki example)– Shibboleth– Institutionally sponsored as well as CIT
mastered accounts
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Long Term
• Long Term Federations – InCommon– NC Educational Institutions
• Considering extending identity services beyond Duke
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Lessons Learned
• Collaboration between Office of Information Technology and Center for Instructional Technology has been useful (need both functional requirements and technical solutions)
• Need to find balance between meeting people where they are and exerting control (e.g. non-institutional tools)
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Continuing Challenges
• IdM (collaborator IDs, student)• Tension between need for privacy and security
and desire for openness (need both within the same project)
• Policy issues are tricky• Identity and access• Projects last but people come and go - who
owns things when people leave?• Who owns the materials on a project team or in
a course site taught by multiple instructors?