1Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Theme
The convergence of B2B, SOA & BPM technologies has led to the
creation of a new class of software that can drastically improve the
effectiveness of B2B operations
2Entire contents © 2007 Forrester Research, Inc. All rights reserved.
The Convergence Of B2B, SOA, And BPM
Organizational and Geo-political Boundaries
Source: “B2B Integration Trends: B2B Modernization,” December 10, 2007
3Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Enterprise Headquarters Location
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
4Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Enterprise size by revenue
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
5Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Respondent roles
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
6Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Scope of operations
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
7Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Respondent industry/sector
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
8Entire contents © 2007 Forrester Research, Inc. All rights reserved.
How many partners does your business work with?
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
9Entire contents © 2007 Forrester Research, Inc. All rights reserved.
B2B Business Drivers
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
10Entire contents © 2007 Forrester Research, Inc. All rights reserved.
B2B Pain Points
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
11Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Time required to onboard new partners
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
12Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Time to change an integration interface
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
13Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Does your B2B solution use the enterprise integration tool?
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
14Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Reasons for not using enterprise integration tool for B2B
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
15Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Plans for B2B Modernization
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
16Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Proposed timing of B2B improvements?
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
17Entire contents © 2007 Forrester Research, Inc. All rights reserved.
What is your integration tools strategy?
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
18Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Case Study:Electronic Invoicing
19Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Percent of invoices handled electronically
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
20Entire contents © 2007 Forrester Research, Inc. All rights reserved.
What percent of your invoices are handled electronically?
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
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Type of integration tools used
Source: A commissioned study conducted by Forrester Consulting on behalf of Sterling Commerce
22Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Is there a link between integration success and tools?
• Yes
– Enterprises using comprehensive integration solutions have higher levels of B2B success than those
• Using multiple best of breed integration products
• Relying on custom development for integration
• Why?
– Comprehensive, pre-integrated solutions increase IT’s effectiveness in supporting the business.
• Combined B2B, SOA and BPM platforms
• Model-driven support for process improvements is included
• The vendor assumes maintenance responsibility, leaving more time for IT to support new business requirements
23Entire contents © 2007 Forrester Research, Inc. All rights reserved.
The Convergence Of B2B, SOA, And BPM
Organizational and Geo-political Boundaries
Source: “B2B Integration Trends: B2B Modernization,” December 10, 2007
24Entire contents © 2007 Forrester Research, Inc. All rights reserved.
Recommendations
• Plan for a strategic update of your B2B capability
• Incorporate BPM technology for end-to-end value chain improvements
• Include SOA for enhanced reuse capability
– Plus support for Web services and governance
• Provide support for both EDI and XML
– Both will co-exist for many years to come
• Plan for the future, not the current need