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+The Right Question−a Key Collaboration Skill
Association for the Advancement of Sustainability in Higher Education--AASHEOctober 14-16, 2012Phyllis T. H. Grummon, PhDSociety for College and University Planning
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What is your vision of success
for this session?
Society for College & University Planning www.scup.org
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+Learning Outcomes
When to ask a question
How to ask a question
Why ask questions
Society for College & University Planning www.scup.org
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+The Power of Questions
Causes the listener to reflect—cognitively and often affectively/emotionally
Creates a pause in a conversation
Opens space for new thinking
Society for College & University Planning www.scup.org
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+What’s in a question?
1. Questions are asked because the answer is important.
2. Questions are asked because the question is important.
3. Questions are asked because the process of asking is important.*
*The Art of Asking: Ask Better Questions, Get Better Answers, Terry Fadem, FT Press, 2009
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+Ask a question
Think about the last time you asked someone a question.
Please write that question down.
Society for College & University Planning www.scup.org
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Society for College & University Planning www.scup.org
Why did you ask that question?
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+What’s in a question?
“Effective questions are those that accomplish their purposes, as well as build a positive relationship between the questioner and the questionee.”*
Society for College & University Planning www.scup.org
*Leading with Questions, Michael Marquardt, Jossey-Bass 2005, p 68
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What?Where?
When?
Why?
Who?
How?
How much?
What if?
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+What Makes a Question Helpful?
Know your goals—what do you want out of the conversation
No clear answer—requires collaborative thinking
Asked honestly—reduces interpersonal barriers
Society for College & University Planning www.scup.org
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Society for College & University Planning www.scup.org
Share your question and the answer to ‘why’
with a neighbor
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+Questions and Answers
Reasons for asking….
Answers we expected….
Replies, but not answers…
Answers we didn’t expect….
Cascading questions….
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+
Society for College & University Planning www.scup.org
Type A and Type B Questions*
Type A:
“The first thing we want to talk about are inputs. What are the inputs to the scheduling process?”
*The Secrets of Facilitation, Michael Wilkinson, Jossey-Bass, 2004, p 33
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+Type A and Type B Questions*
Type B:
“If you were about to develop the schedule, what information would you need to have close by?”
*The Secrets of Facilitation, Michael Wilkinson, Jossey-Bass, 2004, p 33
Society for College & University Planning www.scup.org
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+What’s in a question?
Questions that evoke a clear image help start the answering process.
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+Getting to the Answer
Active Listening
Appreciative Inquiry
Dialogue
I Say, You Say
Non-verbal Responses
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+Samples
• What do you think about…?
• How would you approach this?
• What if you were in my shoes?
• What possibilities come to mind?
• How do you see this ‘change’ affecting you and your area?
Society for College & University Planning www.scup.org
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What would it take to increase the number
of walkers and bikers by five percent in one year?
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The most effective sales people
ask three times
as many questions.
Society for College & University Planning www.scup.org
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+Resources
The Art of Asking: Ask Better Questions, Get Better Answers, Terry Fadem, FT Press, 2009
Leading with Questions, Michael Marquardt, Jossey-Bass, 2005
The Secrets of Facilitation, Michael Wilkinson, Jossey-Bass, 200
Beyond the Obvious: Killer Questions That Spark Game-Changing Innovation, Phil Mckinney, Hyperion, 2012
How The Way We Talk Can Change The Way We Work, Robert Kegan & Lisa Lakow, Jossey-Bass, 2001