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Excellence in CARE • AUGUST 2016 .1

Excellence in CARE

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One voice for the aged residential care sector www.nzaca.org.nz

THISISSUE

P5 Conference 2016 Programme, Presenters, Exhibitors and Awards

P32 Master Class with Diane Adamson

P34 Health & Disability Commissioner Investigations

P38 Sector Opposes Medically Assisted Dying

2016 CONFERENCE:

THE PURSUIT OF EXCELLENCE – BUILDING ON OUR STRENGTHSSkyCity Convention Centre | AUCkLAnD | oCtoBer 4-6

2016 CONFERENCE:


2. Excellence in CARE • AUGUST 2016Health.Retail.Software

www.1chart.co.nz

Unites doctors, care professionals and pharmacists for better medication management

Aged Care GPsPharmacies

1CHART, the electronic chart that gives real time access to patients’ medication information, and reduces delay, overheads, time and risks

Transforming Medication Management

Learn more about 1CHART: [email protected] | 03 341 0195

Excellence in CARE • AUGUST 2016 .3Health.Retail.Software

www.1chart.co.nz

Unites doctors, care professionals and pharmacists for better medication management

Aged Care GPsPharmacies

1CHART, the electronic chart that gives real time access to patients’ medication information, and reduces delay, overheads, time and risks

Transforming Medication Management

Learn more about 1CHART: [email protected] | 03 341 0195

ADVERTISING

For enquiries regarding advertising or to place an advertisement in Excellence in CARE please contact:

National OfficeNew Zealand Aged Care Association PO Box 12481 Wellington 6144 Phone: 04 473 3159 Fax: 04 473 3554

NZACA NATIONAL OFFICE STAFF

Simon Wallace

CEO [email protected]

Robyn Gray Conference Manager [email protected]

Alyson Kana

Senior Policy Analyst [email protected]

Kathryn Maloney Senior Policy and Research Analyst [email protected]

Julie Evans

Administration [email protected]

Accounts

[email protected]

Robyn Radomski

Conference Coordinator (Temporary) [email protected]

Disclaimer:The information in this publication is given in good faith and has been derived from sources believed to be reliable and accurate. However, neither New Zealand Aged Care Association nor the publishers accept any form of liability whatsoever for its contents, including advertisements, editorials, opinions, advice or information, or any consequence of its use.

Excellence in CARE August 2016 www.nzaca.org.nz

4. UPfront Chief Executive’s Report

Simon Wallace

5. Conference 2016 The Pursuit of Excellence - Building on Our Strengths, October 2016 Programme, Presenters and Exhibitors

23. Conference Exhibitors

31. 2016 NZACA/EBOS Healthcare Excellence in Care Awards

32. Master Class Dianne Adamson, Adamson & Associates

33. Health & Disability Commissioner Investigations Providers’ Liability for Staff Conduct Wendy Aldred

34. Momentum Healthware Solution Spotlight

36. Shock $300,000 ambulance fee increase

38. Sector opposes medical assisted dying

39. Training improves staff performance at Kemp Home and Hospital

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32

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4. Excellence in CARE • AUGUST 2016

UPfront THE CEO’S MESSAGE

Our goal is to provide the

best possible content to

support you and your business

Welcome The New Zealand Aged Care Association’s (NZACA) Annual Conference in 2016 will bring together more than 340 industry leaders and 95 trade exhibitors from 4–6 October 2016 at the SkyCity Convention Centre in Auckland.

Over the three days of the event, delegates will hear from a range of experts, both within and beyond the sector, in plenary and breakout sessions. They will have the chance to interact with exhibitors on the conference floor and enjoy some great networking opportunities with industry colleagues.

The theme of this year’s conference is The Pursuit of Excellence – Building on Our Strengths. The aged residential care (ARC) sector is proud of the care it provides to New Zealand’s older population — care that is characterised by its consistency and quality, the dedication and professionalism of staff, and the warm and welcoming environments in which residents live.

The ARC sector wants to build on these strengths as it strives for excellence in everything it does — there are undoubtedly challenges and changes in that pursuit.

• The sector has a range of workforce issues.

• It operates in a highly regulated setting.

• It works in an increasingly competitive environment.

• It is grappling with major technological change.

• It is facing growing expectations from its customers.

None of these challenges or changes should deter the ARC sector. Businesses need to be responsive to these challenges and changes. They need to be able to manage and mitigate uncertainty and risk and take the opportunities they can, in order to flourish.

I look forward to seeing you in Auckland.

Simon Wallace, CEO, NZACA

CEO SIMON WALLACE

2016 CONFERENCE:


Robyn Gray Conference Manager Ph: 04 4733159 email: [email protected]

CONFERENCE 2016 SkyCity Convention Centre

The Pursuit of Excellence – Building on Our Strengths, October 2016

What to expect while at conference

Exhibitors:Level 5, New Zealand Room and Marlborough Room

Registration for exhibitors will open from 4–6 pm on Monday 3rd October or from 8 am on Tuesday 4th October. All stands need to be set up by 10.30 am and cannot be broken down until after 2.40 pm on Thursday 6th October. This must be strictly adhered to, as it is a health and safety issue if equipment is being moved out while delegates are still in the exhibition area.

Delegates: Registration desk Level 5

The registration desk will open at 9 am for all delegates on Tuesday 4th October. The official opening of the conference is at 10.45 am.

2016 CONFERENCE:


2016 CONFERENCE:


Social functions:

If you have paid for a full registration, your social function tickets will be in with your name badge.

Tuesday 4th October: Welcome function, sponsored by

Drinks and nibbles amongst the exhibitors.

A opportunity to catch up with friends and chat with the exhibiting companies while enjoying a glass of wine.

Wednesday 5th October: Conference gala dinner, on site at SkyCity Convention Centre and Excellence in Care Award ceremony

The theme for this year’s dinner is Disco Fever. Come dressed to boogie the night away. Great prizes to be won.

The wind-up lunch and prize draw at conference is always much anticipated. Thanks to the generosity of our exhibiting companies, there are great prizes to be won. Make sure you take an interest in the exhibiting companies and get your passport stamped. You need to be present to receive your prize.


Tuesday 4 October 2016

10.45 am 11.00 amConference opening

Simon O’Dowd, Chairman, NZ Aged Care Association

11.00 am 11.30 am

Keynote presentation

Hon Dr Jonathan Coleman

Minister of Health

11.30 am 12.30 pm


Facing into the future with the strengths of our past

Jamie Fitzgerald, world-class adventurer, motivational speaker and leadership development consultant

12.30 pm 1.40 pm Lunch

1.45 pm 2.45 pm


Future workforce: Who are you likely to hire, their expectations, multi-generational teams

Claire Madden, Social Researcher, Director of strategy and communications agency Hello Clarity

2.50 pm 3.35 pmKeynote presentation

Nadia Lim, New Zealand-born celebrity chef, entrepreneur, food writer and television personality and founder of ‘My Food Bag’

3.40 pm

4.10 pm

Afternoon tea

4.15 pm 5.00 pmNZACA AGM and strategy session

(NZACA members only)

5.00 pm 7.00 pmWelcome function

Sponsored by Health Metrics

An evening of leisure in Auckland

Wednesday 5 October 2016

8.30 am 8.55 am Address from the Minister of the Crown (tbc)

9.00 am 9.45 amThe History of NZACA and investing in your business

John Ryder

Programme for CONFERENCE 2016 SkyCity Convention Centre, Auckland, 4–6 October 2016



9.45 am 10.15 amMorning tea

Sponsored by Healthcare Compliance Solutions

Concurrent stream 1 Concurrent stream 2 Concurrent stream 3

10.20 am 11.00 am

Complaints management at the coal face:

Dealing with internal and external complaints – Wendy Aldred, Barrister, Central Chambers.

Nurse workforce

Dr Jane O’Malley, Chief Nurse, Ministry of Health

Using technology to build on the strengths of your workforce

Lynette Parkin, Careerforce

11.05 am 11.45 am

Working with your bank

Ross Currie, ASB

Risk Management- Medication and IT

Greg Garrat, Medimap

Sponsored by:

St John Ambulance

Darrin Goulding

11.50 am 12.10 pm Metiria Turei, Co-Leader, Green Party

12.10 pm 12.50 pm

Excellence in Care Awards finalist presentations

• Training and Staff Development Award category

• Innovative Delivery Award category

• Excellence in Food Award for Care Homes and Hospitals category

12.50 pm 1.50 pm Lunch

1.55 pm 2.15 pm Andrew Little, Leader of the Opposition


2.15 pm 2.55 pm

Managing risk through business continuity planning

Keith Evans, Ministry of Civil Defence & Emergency Management

Translating quality improvement principles into practice

Jane Cullen, Quality Improvement Advisor, Health Quality and Safety Commission

Dementia research

Dr Christina Ilse, The Dementia Research Clinic, University of Auckland, part of Brain Research New Zealand

2.55 pm 3.35 pm

Excellence in Care Awards finalist presentations

• Community Connections Award category

• Built and Grown Environment Award category

• Small Operator Industry Award category

3.35 pm 4.05 pmAfternoon tea

Sponsored by Architectural Profiles




4.05 pm 5.00 pm

Customer expectations

Meeting customer expectations panel

Interactive session

Facilitated by Jamie Fitzgerald

Nutrition

Can a new model of care for malnutrition significantly contribute to a decreased length of stay, increased independence and improved resident and staff satisfaction within aged care?

Liz Purcell, Lead Dietitian, OSCAR

Dementia design: people living normal lives

Transforming safe care for residents in Rotorua

Thérèse Jeffs and Deanna Smit, Whare Aroha CARE

7.30 pm Conference Gala Dinner sponsored by ASB

Thursday 6 October 2016

8.45 am 9.05 am Rt Hon Winston Peters

Concurrent stream 1Financial sustainability

Concurrent stream 2Palliative care

Concurrent stream 3interRai

9.10 am 9.45 am

Market outlook

Stephen Ridgewell, Senior Analyst and Deputy Head of Research, Craigs Investment Partners

Palliative care initiatives and ARC

Mary Schumacher, CEO, Hospice NZ

interRAI: The national picture in 2015/16

Michele McCreadie, General Manager, interRAI Services, TAS

Richard Allen

An operator perspective of interRai

Zoe Berry, Kamo Home

9.50 am 10.30 am

Income generation: Bonding in a New Zealand setting

Cam Ansell, Chartered Accountant and Managing Director, Ansell Strategic Pty

Palliative care in aged care – A meeting of minds Improving care for older people dying in residential care settings: A team approach

Kate Gellatly and Ros McIntosh, Te Omanga Hospice

InterRAI reverse operability

Scott Arrol, CEO, New Zealand Health IT Association

10.35 am

11.05 am

Morning tea

11.10 am 11.25 am Hon Peter Dunne, United Future

11.30 am 12.15 pmKeynote presentation Making economics easy

Shamubeel Eaqub, Economist

12.15 pm 12.55 pmKeynote presentation

Billie Jordan, founder of the Hip Op-eration Crew

1.00 pm 1.10 pm Conference close, Simon Wallace, CEO, NZ Aged Care Association

1.10 pm 2.40 pm Lunch and prize draws



Keynote presentersCONFERENCE PRESENTERS


Hon Dr Jonathan ColemanDr Jonathan Coleman is the Minister of Health and Minister for Sport and Recreation. He was elected to Parliament in 2005 and is the MP for Northcote which he holds with a 9664 majority.

He has been a Cabinet Minister since 2008, and has previously held the portfolios of Immigration, Broadcasting, Associate Tourism, Associate Health, Defence, State Services, and Associate Finance.

Prior to entering Parliament, Dr Coleman studied medicine at Auckland University. Following house surgeon years in Hawkes Bay and Auckland, he obtained a Diploma of Obstetrics.

He spent eight years overseas working and furthering his studies. After a year as a GP trainee in Oxford, Dr Coleman worked at a GP practice in London where he became a partner. He holds a Masters in Business Administration (MBA) from the London Business School.

After returning to New Zealand in 2001, Dr Coleman worked in clinical medicine and in management consultancy for PricewaterhouseCoopers.

Dr Coleman is married with two children.

Tuesday, 4 October 2016 at 11.00 am

Jamie Fitzgerald

Jamie Fitzgerald strives for success in everything he does and constantly searches for new ways to test his boundaries. In 2007, Jamie became the first Kiwi to reach the South Pole, unsupported, on foot, with fellow adventurer Kevin Biggar. The 52-day expedition generated media attention worldwide as they implemented a ‘business-like’ approach to reaching success.

Jamie’s professional career spans the marketing, financial, agricultural and education sectors. Whether using examples from growing his farm-fencing business, or improving bottom-line performance during his various bank manager roles, Jamie’s rich supply of theory and real-life examples prove that his ability to translate theory into action is very hard to beat.

Jamie has in-depth experience working with businesses on strategy implementation and organisational effectiveness, leadership development, management training and executive coaching. Other specialist areas include instructional design, facilitation and adult-learning methodologies, along

with programme development and large-group event design.

Jamie’s speaking and facilitation experience is enormous, with the feedback to prove the quality of Jamie’s delivery. Hundreds of thousands of people around the world have benefited from his inspirational, insightful and compelling messages. Jamie has knack for turning his messages into meaningful dialogue between audience members—this is a tribute to his ability to ‘shape conversations’. Skills such as dealing with uncertainty, team effectiveness during the economic downfall, goal setting, communication techniques, dispute resolution and reaching objectives are among his strengths.

Facing into the future with the strengths of our pastTuesday, 4 October at 11.30 am


CONFERENCE PRESENTERS

Keynote presenters (continued)

Nadia Lim ‘Nude Food’ advocate Nadia Lim is all about everyday, simple, healthy, delicious food.

At just 12 years old, Nadia (whose idol was Jamie Oliver) came up with the idea of ‘Nude Food’, and it has been her mantra ever since. She wasn’t referring to cooking or eating in the nude, in case that’s what you were thinking! Rather, Nude Food signifies fresh, natural, real food, free from being dressed up in fancy packages, marketing and additives. This is a message she conveys to her audiences with her fresh, bright and tasty recipes.

It’s been a big ride for the Otago University-qualified dietitian and former MasterChef New Zealand winner over the last few years.

She has four best-selling cookbooks and acts as a guest judge on the popular television series My Kitchen Rules New Zealand and MasterChef New Zealand. She also hosts her own cooking show on The Asian Food Channel and is one of the founders

of My Food Bag, a genius recipe and meal kit delivery service that has delivered over 4.5 million meal kits to households across New Zealand and Australia.

Nadia is also an ambassador for the Cambodia Charitable Trust, a charity that supports schools and teacher training colleges in rural Cambodia, helping rebuild the education system after Pol Pot’s atrocious regime.

Tuesday, 4 October 2016 at 2.50 pm


Claire Madden MA (Lead), BA (Comms)Claire Madden is a social researcher, media commentator, keynote presenter, TEDx speaker, business consultant, and founder and director of the strategy and communications agency, Hello Clarity. Claire is in demand for her ability to identify changing social trends and effectively communicating the engagement styles of the emerging generations. Claire is a professional in interpreting what this means for educators, managers and business leaders.

With academic qualifications in communications and postgraduate studies in leadership, Claire brings robust, research-based content to her engaging presentations and consulting. Claire is on the board for a financial services company, as well as sitting on the advisory board of UTS Business School.

In addition to delivering keynote presentations at conferences in Australia and overseas, Claire

conducts training days for corporate and not-for-profit clients, facilitates panels across an array of industries and delivers workshops across diverse generations. Claire is uniquely placed as an expert on social trends, organisational culture and generational engagement.

Future workforce: Who are you likely to hire, their expectations, multi-generational teamsTuesday, 4 October 2015 at 1.45 pm

Excellence in CARE • AUGUST 2016 .11 Excellence in CARE • AUGUST 2016 .11

Shamubeel Eaqub

Shamubeel Eaqub is an experienced economist who makes economics easy. He is also an author, media commentator and a thought-leading public speaker.

He has over a decade of experience as an economist in Wellington, Melbourne and Auckland in leading international banks and consultancies.

He is on various boards of charities and commercial firms. In his own time, he writes books on issues that matter to New Zealand, giving a voice to the unheard.

Shamubeel is currently on a career break to be a full-time dad, and he lives in Auckland with his wife and son. He grew up in Canterbury and holds a BCom with Honours in Economics from Lincoln University.

Making economics easyThursday, 6 October 2016 at 11.30 am


Billie Jordan, Granny Whisperer and livewire founder of the Hip Op-eration CrewAfter surviving an abusive childhood and repeated trauma in the Christchurch Earthquake, Billie Jordan used these experiences as a catalyst for improving the lives of people in her community. She established The Hip Op-eration Crew — a hip hop dance group consisting of members aged 71 to 96 years old.They are in the Guinness World Records as the oldest dance group in the world and have performed at the World Hip Hop Championships in Las Vegas, and to an audience of 15,000 at the Taipei Arena in Taiwan. They have competed in the NZ National Hip Hop Championships three times and won their division at the Auckland Regional Hip Hop Championships in 2016. A feature documentary film called Hip Hop-eration about Billie’s mission to get her elderly neighbours to the World Hip Hop Championships has played in cinemas all over the world, winning many prestigious

Presenters John Ryder John Ryder, M.Com(Hons) has extensive experience as an investor and entrepreneur. For 13 years he has written a regular newsletter on global investment opportunities, and has been an owner and operator of businesses in over a dozen different industries. He was joint founder of New Zealand publicly listed retirement village operator Ryman Healthcare and joint CEO for 18 years. John is based in Christchurch and is the owner and developer of Duncan Cotterill Plaza.

awards. Billie was the recipient of a Queen’s Honour (MNZM) in 2016 and she received the New Zealander of the Year award in the Local Hero category in 2015. She has done a Ted Talk to critical acclaim and has been a guest speaker at the Beehive and at many corporate events around NZ.

She has now launched her Hip Op-eration Dance Academy in every country in the world and runs an international travel company taking senior citizens on unique adventures to maximise their potential. Hear the inspiring story of how Billie changed the lives of her elderly neighbours and how they changed hers.

Thursday, 6 October 2016 at 12.15 pm

The History of NZACA and investing in your business

Wednesday, 5 October 2016 at 9.00 am



Wendy AldredWendy Aldred is a Wellington-based independent barrister, with expertise in medico-legal work and the law relating to the aged-care sector. She regularly acts for the NZACA and healthcare providers throughout the country, including advising and representing providers in Health and Disability Commissioner (HDC) investigations and acting for health practitioners in professional disciplinary proceedings.

Complaints management at the coal faceWednesday, 5 October 2016 at 10.20 am (Concurrent session)

Dr Jane O’Malley Jane O’Malley is Chief Nursing Officer (CNO) at the Ministry of Health. The Office of the CNO provides strategic advice on the development of health policy and strategy to support the implementation and evaluation of responsive and future-focused health services. The CNO partners with senior leaders in nursing and the wider sector to ensure the nursing workforce effectively contributes to the health of New Zealanders. The CNO has joint responsibility with the CMO and Māori leadership to improve Māori health outcomes. The CNO ensures an effective contribution to nursing and health policy in international forums. Jane is a member of the Australian and New Zealand Council of Chief Nursing and Midwifery Officers (ANZCCNMO) and the South Pacific Chief Nurses and Midwifery Officers Alliance (SPCNMOA). She is on the advisory board for the WHO Collaborating Centre at the University of Technology Sydney, which has a focus on nursing and midwifery in the South Pacific.

Presenters (continued)

Dealing with internal and external complaints – Wendy Aldred provides insights from a legal perspective into addressing internal complaints and responding to complaints made to the HDC.

Jane joined the Ministry of Health in September 2010 from the West Coast District Health Board, where for the previous five years she had been the Director of Nursing and Midwifery. From 1997 to 2005, Jane was Senior Lecturer in the Department of Psychological Medicine, Christchurch School of Medicine, University of Otago. Jane was also President of the New Zealand Nurses Organisation (NZNO) from 2001 to 2005. She has a Master’s degree from New York University, a PhD from Victoria University of Wellington and an NZNO Award of Honour for services to nursing.

Nurse workforce Wednesday, 5 October 2016 at 10.20 am (Concurrent session)




Lynette ParkinAs the industry training organisation (ITO) for the growing health and wellbeing sectors, Careerforce supports organisations of all sizes to implement workforce training that enables employees to achieve recognised New Zealand qualifications. Careerforce is the government-appointed body that sets skill standards and develops and facilitates achievement of NZQA qualifications across all health and wellbeing sectors. People are at the centre of everything they do. The same applies to the sectors they support – it’s about making a positive difference in people’s lives. Careerforce enjoys a long-term relationship with the NZACA and is again partnering with the Association to deliver the 2016 series of Care and Support Worker, Management and Leadership, and Registered and Enrolled Nurses seminars being held across the country.

Using technology to build on the strengths of your workforce Wednesday, 5 October 2016 at 10.20 am (Concurrent session)

Forget buildings, when it comes to resident care, your staff are your greatest asset. Residents are

Ross CurrieRoss has more than 25 years of Corporate and Institutional Banking experience. Ross’ experience also includes syndications, facility management and securitisation. Ross specialises in aged care and retirement villages which he has been actively involved in for 17 years. He has established relationships with a number of participants in the sector ranging from single facility owner operators to public listed companies and not for profit operators. Ross’ focus is to meet the varied needs of each owner/operator.

Working with your bankWednesday, 5 October 2016 at 11.05 am (Concurrent session)

using tablets, skyping, surfing and connecting. Medical and care records are increasingly being accessed on apps and devices in hospitals, rest homes and retirement villages. When it comes to meeting your contract requirements or inducting new staff – are you making the best use of technology and other existing resources? This session will explore how you can easily manage a training programme that respects the strengths of your workforce and meets your audited staff training requirements. We demonstrate the principle of modern workplace learning that suggests 70% of learning occurs in the normal course of a person’s work, 20% is information that supports job performance and only 10% of learning happens as a result of scheduled training, sessions and courses. We’ll share feedback from employers who have transformed their training and provide insights to what’s just around the corner on the topics of workforce development and technology.

Myth busting and what a bank really wants and needs to know. Ross will talk about how banks consider lending requests for aged care facilities, including acquisition finance, development finance and refinancing existing debt. He will cover options where further equity may be needed to support an acquisition or a development strategy. Ross will also briefly cover what you can do to ensure that your daily banking is as efficient as possible.




Greg GarrattGreg is a registered pharmacist with 25 years’ pharmacy practice experience. He is a shareholder in a retail pharmacy that works with a number of aged- and community-care facilities and has vast experience with robotics in pharmacy. Greg is a director of an NZ-based IT solutions company, which has developed solutions domestically and internationally in the health, education, travel and service industries.

As well as pharmacy work, Greg’s team has developed Medi-Map, the NZ-based solution for aged care with electronic charting of medication, administration, audit and reporting (and, later this year, the e-Prescription interface for the aged care environment)—moving the sector from a heavy reliance on paper-based systems to a fully integrated e-Health solution.

Greg is a member of Health Information Standards Organisation (HISO), working with NHIT to establish and implement health IT standards across New Zealand.

Risk Management – Medication and ITWednesday, 5 October at 11.05 am (Concurrent Session)

Understanding risk, appreciating your risk, identifying what is important to you and how to protect it. Turning risk management into everyday business thinking.

This presentation will be on excellence and strengths—mainly looking at where the digital age is taking us all and what it will mean for how we do things and the changes it may require. Excellence is a quality that is part of the culture of any company or organisation and can have different meanings to different people. When we throw digital tools into this mix, the outcome can be better care or more efficient activity but the opposite can occur if planning and resources aren’t considered as part of the process.Digital Health is becoming more prevalent, especially as the need for health care grows. This can be the result of expectations from the public for the latest pharmaceuticals, surgeries, implants or services, which have significant cost implications. The speed of equipment development, software, medicines and other interventions is currently enormous and doesn’t look like slowing in the near future.

Sponsored by:

Keith EvansKeith has been with the Ministry of Civil Defence & Emergency Management (MCDEM), a business unit of the Department of the Prime Minister and Cabinet, for 14 years. He is the regional coordinator for the lower North Island. This role includes being a liaison between central government and local government, including mayors, councillors and CEOs.

Working closely with the emergency management sector in a multi-agency, multi-tiered environment, Keith provides support for the risk management, development and planning of civil defence emergency management to enable resilience in government, business and community. During emergencies, Keith advises the regional and local controllers, recovery managers and emergency operations centres, as well as providing support requests, information and assessments of government risk. The responses he has been part of include the lower North Island floods in 2004, the Wairarapa floods, the Gisborne and Canterbury earthquakes, as well as numerous storms, landslides, floods and tsunami events. He has also supported the Cook Islands for the last 10 years in disaster risk management.

Keith moved to New Zealand from the UK, where he had a career in the ambulance service both in Liverpool and in East Anglia as a paramedic training officer and Pre-Hospital Trauma Life Support (NAEMT) instructor. He was a Fellow of the Ambulance Service Institute and sat on the board of management of the Institute, becoming president.

Managing risk through business continuity planningWednesday, 5 October 2016 at 2.15 pm (Concurrent session)

The presentation will focus on understanding risk, appreciating your risk, identifying what is important to you and how to protect it. Helping you turn risk management into everyday business thinking. The presentation will describe what business continuity management and planning requires.



Jane CullenJane Cullen is a quality improvement advisor working with the Health Quality and Safety Commission’s improvement programmes. Jane is a registered nurse with broad knowledge across quality improvement methodologies, including the model for improvement, lean, six sigma and theory of constraints. She holds a Master’s degree in quality systems (with distinction) from Massey University. Her Master’s research was conducted in primary healthcare improvement. Prior to working for the Commission, Jane worked for Central

PHO as service improvement leader and has also worked in aged residential care, Arohanui Hospice and MidCentral DHB in quality improvement roles.

Translating quality improvement principles into practice Wednesday, 5 October 2016 at 2.15 pm (Concurrent Session)

Dr Christina Ilse Dr Christina Ilse has over 10 years experience in Clinical Neuropsychology, working in a range of settings including Mental Health Services for Older Adults, the Auckland Memory Clinic, and as a contractor for ACC, assessing clients with traumatic brain injury. For the past two years, she has been working for Brain Research NZ, at the Centre for Brain Research, University of Auckland, as the Clinical Neuropsychologist for the Dementia Prevention Research Clinic.

Dementia Research Wednesday, 5 October 2016 at 2.15 pm (Concurrent session)

Brain Research New Zealand (BRNZ) was selected as a Centre of Research Excellence (CoRE) by the Tertiary Education Commission to support research into the ageing brain. A new national network of Dementia Prevention Research Clinics, as part of BRNZ, will be introduced in this presentation. The nature of this longitudinal study, in- and exclusion criteria and referral processes will be discussed, and two examples of current studies provided.

Liz PurcellLiz Purcell qualified as an accredited practising dietitian in July 1997 and worked for the National Health Service in the UK from 1997 to 2009.

Throughout her career, Liz has developed extensive clinical expertise in a range of practice domains and across the continuum of care, but she harbours a particular interest and has advanced clinical knowledge in gastroenterology, intensive care and aged care.

Through various roles, including as Director of Dietetics in Bundaberg Hospital for three years and now in her role as Lead Dietitian with OSCAR Hospitality, she endeavours to make her mark as a renowned Australian health professional.

Can a new model of care for malnutrition significantly contribute to reduced length of stay, increased independence and improved resident and staff satisfaction within aged care?Wednesday, 5 October 2016 at 4.05 pm (Concurrent Session)

Malnutrition is an ever increasing problem, all too often going unrecognised and untreated. Australia’s rapidly ageing population is most at risk of malnutrition. It is a complex clinical condition resulting in functional decline, increased dependence, increased institutional lengths of stay and subsequent health care costs. Yet, a fundamental lack of awareness of the factors contributing to malnutrition and its devastating implications, exists in our aged-care facilities. Its complex nature requires a multifaceted, person-centred approach. Australian and UK policies support its identification through screening. This coupled with innovative tools and activities to optimise nutrition therapy can achieve significant benefits, especially if partnered with motivated, interested and innovative hospitality, clinical and care staff.




Thérèse Jeffs & Deanna Smit Whare Aroha CARE – Thérèse Jeffs (CE/project lead) and Deanna Smit (project manager)

When this kind-hearted, dynamic duo was recruited to transform Whare Aroha CARE, they had a unique opportunity to look at aged care with fresh eyes. Both came with extensive experience in the health sector, but neither in aged care.

They immediately embarked on a change management programme that transformed the way their elderly were cared for, then they faced the prospect of having to build a new facility. With this, they saw the opportunity to provide a significant improvement to the traditional model of aged care and found inspiration in the De Hogeweyk Dementia Village in Holland.

Dementia design: People living normal livesWednesday, 5 October 2016 at 4.05 pm (Concurrent session)

Thérèse and Deanna will share the changes they made that rapidly transformed the service and why their vision to build a New Zealand village with New Zealand lifestyles has been unwavering, despite the many barriers.

Mary SchumacherMary joined Hospice NZ in 2006, moving from the role of Chief Executive at Mary Potter Hospice—a role she held for 10 years. Mary holds a Master’s in Social Work and previously managed community, rest home and private hospital services for older people.

Palliative Care initiatives and ARC.Thursday, 6 October 2016 at 9.10 am (Concurrent session)

The increasing number of older people living longer with long-term and complex health conditions is a growing concern for health and social providers. In many countries, residential care homes and facilities play an increasing role in caring for frail older people at the end of life (World Health Organization, 2011).

New Zealand data shows that over one-third of people are dying in an aged residential care setting and this figure is predicted to rise.

A palliative approach applies to people regardless of diagnosis and may well be required for the majority of residents. Most residents will die in care, indicating the need for quality end-of-life care for residents and their family and whānau.

The Ministry of Health’s 2016 Health Strategy sets out five strategic themes, including ‘people-powered’, ‘closer to home’ and ‘one team’. The strategic road map describes quality and appropriate services from the

most appropriate service provider. The consultation draft of the Health of Older People Strategy sets a key objective to ensure older people receive respectful end-of-life care.

What does this mean for specialist hospice palliative care services and aged residential care services in New Zealand? How can we plan and work together to achieve respectful end-of-life care for residents and their family and whānau, based on best practice and provided by the right service in the right place at the right time?

Hospice New Zealand has led a national process to assist hospices and their district health service partners to plan and complete service development proposals based on local and/or regional needs. Aged residential care was clearly identified as one of the essential key partners.

This presentation will describe some of the new initiatives, outlining the process of collaboration and the improved outcomes and benefits for residents and their family and whānau.



Stephen Ridgewell Stephen Ridgewell is a senior analyst and Deputy Head of Research with the institutional equities research team at Craigs Investment Partners. He has covered the aged care sector, focusing on the listed players, since 2010. He’s been consistently ranked as the number one analyst in the sector by institutional investors.

Market outlook Thursday, 6 October 2016 at 9.10 am (Concurrent session)

Michele McCreadie Michele McCreadie, General Manager, interRAI Services, has extensive senior management experience, primarily across the health sector. Her roles have included leading the National Breast and Cervical Screening Programmes for the Ministry of Health and in the UK, she held a number of senior management positions in the NHS and wider public sector including as Director Operations in a Primary Care Trust and Director Older Peoples Services in Social Services.

Richard AllenAfter working as an RN in Critical and Emergency Care in the UK, US and NZ, Richard has pursued his interest in how information technology can enhance and support the delivery of care through various roles including Clinical Business Analyst of McKesson Health Care Technology and Clinical Change Advisor at CCDHB. He is currently Manager - Application interRAI Long Term Care Program. And in this role has developed the Facility Managers training programme. Richard works with ARC sector stakeholders in understanding the value of the interRAI assessment data in improving outcomes for Long term Care Residents.

InterRai: The National picture in 2016/16 Thursday 6 October at 9:10 am (Concurrent Session)

At the 2015 NZACA conference, TAS introduced the National interRAI Data Analysis and Reporting Centre as part of the national integrated interRAI programme.

In this year’s presentation, Michele will share the high level national level results from the “National interRAI Data Analysis Annual Report 2015/16” focussing primarily on the outcome scales and CAPs that provide information on resident dependency and co-morbidities. This report is scheduled for publication in October 2016 and is the second publication from the Centre in a series of annual reports. Examples of some of the interRAI outcome scales and CAPs relevant to resident dependency and co-morbidities that Michele will touch on are:

Activities of Daily Living (ADL) Self-Performance Hierarchy Scale; Changes in Health, End-Stage Disease, Signs, and Symptoms Scale; Cognitive Performance Scale; Disease diagnosis.

Richard will provide an overview of software as well as the tools, features and reports available to managers and how they can be used to support interRAI becoming business as usual.

This presentation will be useful to both clinical and non clinical managers with a responsibility for monitoring interRAI activity, quality managers looking to develop an understanding oif how the outputs of the interRAI assessment can drive quality initiatives and RN’s who have achieved interRAI competency.


Zoe BerryZoe is general manager of Kamo Home and Village in Northland, where they have used InterRai since the get go. interRai has been implemented into the quality management systems with great outcomes.

An operator perspective of interRaiThursday 6 October at 9:10 am (Concurrent Session)


Scott Arrol

Scott has extensive management and governance experience in the NZ health sector and has led significant growth and service delivery changes in both the home-based and aged residential care sectors along with other key areas of the primary health sectors. He brings in-depth knowledge of models of care within these sectors and has a commitment to building a dynamic health technologies sector. Scott joined NZ Health IT in 2014 and is CEO.

InterRai reverse operability Thursday 6 October at 9:50 am (Concurrent Session)

Cam Ansell

Cam is a chartered accountant and managing director of Ansell Strategic Pty Ltd. He has worked in the aged care and retirement living industries for over 25 years and is an internationally recognised thought-leader in the sector.

Cam has undertaken comprehensive financial and operational reviews of retirement living and aged care services in Australia, United States, Asia and New Zealand. He has led major studies across Australia and New Zealand to advise government and the industry on financial viability and sustainability. He has also personally managed aged-care facilities and retirement villages.

Cam has taken lead roles in some of the country’s largest mergers and acquisitions and has overseen the delivery of the largest financial benchmarking studies covering most Australian and New Zealand aged-care providers. He is a well-recognised national and international speaker on the changing trends in seniors’ accommodation and care services.

Income generation: Bonding in a New Zealand setting Thursday, 6 October 2016 at 9.50 am (Concurrent session)

Within the context of a rapidly ageing population, financial returns in aged residential care remain low relative to retirement living services. This partly reflects the resident contribution to capital through the ORA/LTO contracts.

For many years, Australia’s bonding system has provided similar relief in aged care, allowing consumers to contribute toward the development costs and alleviating the pressure to fund new services from a shrinking taxpayer base.

Is New Zealand ready for a bonded system? Who are likely to be the winners and the losers? In this session we explore the advantages and disadvantages of bonds in aged residential care and the risks to consumers and providers.



Kate Gellatly and Ros McIntosh

Kate Gellatly, Palliative Care Clinical Nurse SpecialistKate Gellatly has worked in palliative care for over 30 years and is a Clinical nurse specialist at Te Omanga Hospice, Lower Hutt. Kate attained her Masters in Nursing (Palliative Care) at Victoria University. Kate’s role involves both education, liaison and support to Residential Care facilities in the delivery of palliative care. Kate’s passion is building relationships with primary providers to facilitate good working partnerships which translate into better palliative care.

Ros McIntosh, Palliative Care Clinical Nurse Specialist Ros McIntosh is also part of the Aged Care Team at Te Omanga Hospice where she has worked for 5 years. Ros has a Masters in Palliative Care in Aged Care gained through Flinders University, Australia. Ros works with Kate to provide both formal and informal education for staff working

in Residential Care, and to support patients and families who need palliative care in this area. Ros has a strong interest in developing confident and competent palliative care/aged care nurses, by mentoring and role-modelling.

“If you want to go fast, go alone. If you want to go far, go together”.

This presentation illustrates how we have made positive changes at the interface between what was previously considered to be two separate specialities – aged care and specialist palliative care.

Our approach is one of close professional contact, working to improve both specialties’ knowledge, skills and attitudes. Our aim is to ensure that a palliative approach is strongly embedded in the care delivered by our partners in aged care but also that as palliative care nurses we learn from our aged care colleagues more about the challenges of working with people who live and die with chronic illnesses.

The foundations for this success were laid through the role of a palliative care nurse in liaison and education.

This role was extended to incorporate a clinical caseload for the aged care CNS’s, providing an opportunity for ‘on the spot teaching’ and a more robust partnership between GP’s, RACF staff and

the palliative care service. Referrals now come from hospital, GP’s or facility nursing staff. The result has been a more seamless service for patient and family care with communication and information sharing being paramount.

Reaching out to the aged care community in the Hutt Valley evolved from small beginnings to a growing network of invaluable connections. Our team approach has been achieved through recognised collaboration, experience of shared care and participation in the satisfaction of palliation well done. Our aim is to increase the palliative care capabilities of the Residential Aged Care sector by harmonious interactions and side by side teaching. Both Kate and Ros see their role as a dynamic blend of clinical work and education which aims to build on and develop present strengths in response to the increasing challenges of New Zealand’s ageing population.

Palliative Care in Aged Care – A meeting of minds. Improving care for older people dying in residential care settings: a team approach. Thursday, 6 October 2016 at 9.50 am (Concurrent Session)



Master of Ceremonies Te Radar

With a string of awards to his name and one of the country’s most recognisable hairstyles, Te Radar is one of the New Zealand’s best-loved comedians and media personalities.

Under his trademark strawberry-blond mop lurks an astute mind that has created award-winning comedy shows, documentaries and TV programmes for the past two decades.

Te Radar (real name Andrew Lumsden) discovered his talent for making people laugh as a law student. He ditched law (too much work) and took up drama (fewer lectures). Law’s loss was the punters’ gain. Witty, friendly and well informed, Te Radar is a sought-after speaker, MC and debater, and he has hosted events ranging from the Red Bull Trolley Grand Prix to Water NZ’s annual Stormwater Conference and the Axis Awards for the Communications Agencies Association of New Zealand (CAANZ).

A self-titled ‘opinionist’, Te Radar is also a political and current affairs junkie. He’s a regular on National Radio’s Nine to Noon show, providing a satirical review of the week, and he has won two Qantas Media Awards for his columns in the New Zealand Herald.

His writing has extended to his most recent stage show, Eating the Dog, a multi-award-winning live showcase of New Zealand’s lesser-known historical characters.

Most recently, his television shows, Radar Across the Pacific and Global Radar, won Best Factual Series and

Best Information Series respectively at the New Zealand Television Awards.

No coward when it comes to confrontation, Te Radar has dodged bullets in East Timor at the height of the conflict to produce an award-winning documentary and faced up to gun-toting soldiers in the Middle East before interviewing the late Palestinian leader Yasser Arafat. He turned Spartan for his top-rating series, Off the Radar, where he camped out in a field for ten months to experiment with living off the land. He returned to the screen and smaller-scale sustainability in Radar’s Patch, which won a Qantas Award for Best Information/Lifestyle Programme.

When he’s not being a war correspondent or entertaining the masses, Te Radar represents local comedians on the New Zealand Comedy Trust Board, directs theatre, and has written a book, Off The Radar, based on his hugely successful television show, which has been adapted for radio.

After finishing his latest project – touring with the Royal NZ Ballet Company as the narrator in their production ‘Peter and the Wolf’ – Radar was looking forward to taking a break, but somehow that seems highly unlikely to happen.



ASB Bank Limitedasb.co.nz/business

Together,we can achieve your Aged Care ambitions.ASB is proud to sponsor the 2016 New Zealand Aged Care Association Conference. With a deep knowledge of the industry, we understand the strong demands on your time and resources. Talk to us about simple, flexible banking solutions and tools to help you save you time, so you can focus on caring for your community.

Contact Ross Currie on 021 805 089 or [email protected], to find out how we can help you achieve your ambitions.

Passionate about foodservice and hospitality in Aged Care

We understand the vital role that food plays in Health and Aged Care establishments.

Tasty meals give residents something to look forward to every day and offering the right menu

for residents is essential to their wellbeing.

Take a look at our Health and Aged Care Solutions brochure at bidvest.co.nz. It contains a comprehensive pantry list to aid you with your purchasing decisions and all products are available from your local Bidvest branch.

What are prepared fruit and vegetables? Prepared fruit and vegetables have been partially processed; generally peeled, diced, grated, shredded, sliced or portioned, and are ready to eat or cook when they are purchased. Bidvest operate specialist processing facilities in Auckland and Christchurch producing prepared fruit and vegetables for supply to customers from our distribution centres around the country. From diced onions to ready to roast vegetable medley, there are more than 30 vegetables and fruit processed daily with a cut to suit all requirements.

Who uses prepared fruit and vegetables?Commercial kitchens of all sizes use prepared fruit and vegetables – saving time and money, reducing waste by- product for disposal and ensuring consistent product for cooking and

serving. The exceptional standard of processing and packaging technology, hygiene and food safety in the Bidvest processing plants ensure the highest quality of product is supplied to our customers.

The growing trendDemand for prepared vegetables has increased significantly due to the increasing pressure on labour and time in the kitchen. Our prepared fruit and vegetables help to:

§ Control portion size

§ Accurately measure real food cost § Reduce labour cost and preparation

time

§ Use less storage space

§ Reduce disposal costs and wastage § Ensure consistent specification of

product.

Did you know that Bidvest also supply prepared fruit & vegetables?

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Putting this into practiceIf potatoes, for example, costing $2/kg are peeled & portion cut the yield will generally be round 60% of the original weight, therefore the cost price of the finished product is $3.33/kg, before any of the labour cost has been factored in.

If you are basing your menu cost on $2/kg, your cost is substantially understated. Buying portion cut fruit and vegetables allows you to identify these costs accurately and consistently.

Use the best product to produce the best productSourcing raw material can start up to 23 months prior to requirement in order to ensure that the product Bidvest processes is the right specification for the job.

Every vegetable has its own processing procedure uniquely designed to ensure optimum quality.

After processing, product is graded and dipped as part of the sanitation process to ensure hygiene standards are met before being dried, weighed, bagged and labelled

Bidvest uses innovative packaging technology to achieve the best possible shelf life after processing.

Processed product is delivered overnight to each Bidvest distribution centre ready for supply to our customers.

All our prepared vegetables can be purchased from your local distribution centre. If you haven’t already, give your Account Manager a call to discuss how prepared vegetables can become a part of your menu.

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Code DescriptionPack Unit168554 1 Agria Potatoes Portion 50gm 3kg bag168463 1 Agria Potatoes Portion 50gm 5kg bag168205 2 Agria Potatoes Whole Peeled 5kg bag168486 3 Gourmet Potato Peeled 5kg bag168509 4 Peeled Pumpkin Portion 50gm 3kg bag168510 4 Peeled Pumpkin Portion 50gm 5kg bag168391 5 Orange Kumara Portion 50gm 5kg bag168399 6 Red Kumara Portion 50gm 2kg bag168400 6 Red Kumara Portion 50gm 5kg bag168254 7 Broccoli Florets 30gm 2kg bag168255 7 Broccoli Florets 30gm 3kg bag168318 8 Cauliflower Florets 30gm 2kg bag168528 9 Roast Vege Mix No Pot 50gm 5kg bag168535 10 Soup Mix

2kg bag168534 11 Sliced Silverbeet 5kg bag168260 12 Cabbage Silverbeet Mix 1kg bag168330 13 Dry Coleslaw 2kg bag168403 14 Sliced Leeks 2kg bag168404 15 Sliced Iceburg Lettuce 1kg bagThis is only a small selection of the range offered, browse the full range by searching PVEG on Bidvest Direct or talk to your Account Manager.

74 | HEALTH & AGED CARE SOLUTIONS

Products may not be available at all branches. Images are serving suggestions only.

HEALTH & AGED CARE SOLUTIONS | 75

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These must-haves are the staples for any kitchen, from baked beans and spaghetti, to cheese and catering spread. These should be on your shopping list to keep your kitchen running.

SMART SELECTIONS

74 | HEALTH & AGED CARE SOLUTIONS

Products may not be available at all branches. Images are serving suggestions only.

HEALTH & AGED CARE SOLUTIONS | 75

SMART CHOICE Biscuits 1 10134 Mixed | 60pc | ctn ● 2 10133 Premium | 60pc | ctn ● 3 172217 Mini | 4x750gm | ctn ●Give your coffee corner that something extra with Smart Choice

Biscuits. Packed with flavour and available in a variety of sizes, they are ideal for tea time, finger food or as a dessert treat.4 SMART CHOICE Baked Beans 172344 | 2.7kg | tin ●Use as a savoury topping or add it

to your breakfast menu.5 SMART CHOICE Spaghetti 172343 | 2.6kg | tin ●Easy to prepare, and the perfect addition for your breakfast, lunch or

light dinner menus.

6 SMART CHOICE Premium Tagless Tea Bags 172452 | 500pc | pkt ●These tagless teabags contain black tea and will make tea time a breeze.

7 SOUTHERN RANGE Catering Spread 172573 | 4kg | tub ●A delicious buttery taste to complement your sandwiches. It is smooth and spreadable, and ideal for greasing baking trays and tins.8 SOUTHERN RANGE Café Bakery Blend Grated Cheese 28159 | 5kg | bag ●Great for pizza toppings and casseroles or to add to your paninis for that extra boost.

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Contact us today 0800 4 BIDVEST (424 383) or visit us online bidvest.co.nz


DISCO FEVERConference dinner and

Excellence in Care Awards 2016

Wednesday 5 October 2016

DISCO FEVERConference dinner and

Excellence in Care Awards 2016

Join us for a glass of bubbles from 7.15pm

Conference dinner

and Excellence in

Care Awards

On site at Level 4,

SkyCity Convention Centre

The theme for the dinner is ‘Disco Fever’ so come dressed in your finest flares

and platforms shoes, white suits and black shirts, jumpsuits, bell sleeves and tube tops.

Let’s go back to a time when rust and tangerine were the colours de jour and the Bee Gees were the height

of cool. Or if you’re happy to leave disco fashion in the 70s just come ready to get down. A far out

night is guaranteed with excellent entertainment and prizes for outfits that could give John Travolta and Donna Summer a run for their money.


THE NEW ZEALAND AGED CARE ASSOCIATION IS DELIGHTED TO PRESENT 90 EXHIBITION SPACES AT THIS YEAR’S ANNUAL CONFERENCE. WE ARE GRATEFUL FOR THE CONTINUED SUPPORT FROM EXHIBITORS AND

EXHIBITORS 2016WELCOME ON BOARD THE NEW COMPANIES EXHIBITING WITH US FOR THE FIRST TIME. WE WISH YOU ALL A VERY SUCCESSFUL CONFERENCE.

CONFERENCE EXHIBITORS

STAND NO

COMPANY NAME & DETAILS CONTACT PERSON

PHONE ADDRESS EMAIL / WEBSITE

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360hygiene Ltd – 360hygiene is your aged-care continence and hygiene specialist, specialising in expert advice, cost-effective outcomes and innovative solutions across all your housekeeping, washroom, laundry and continence requirements.

Bruce Renz 0800 2 360 360

PO Box 303-468Auckland

[email protected]

www.360hygiene.co.nz

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ABENA / Bunzl – A range of aged-care/healthcare products – Abena continence range and Abena skincare. ‘Safehip’ hip protection, medical consumables – gloves, urology, infection control. Aged-care specific dinnerware.

Murray Ross 09 634 9011

PO Box 112-226 PenroseAuckland

[email protected]

www.bunzl.com.au

74, 75

Acorn Furniture - NZ’s preferred supplier of specialised quality furniture for the aged-care, healthcare and retirement markets. Supplying facilities nationwide with a wide range of specialised furniture to suit all levels of care. Talk to us about your unique requirements, we enjoy providing solutions that exceed expectations!

Kent Thomas 0900 601 701

33 College StreetMotueka 7120

[email protected]

www.acornfurniture.co.nz

9, 10, 11

Active Healthcare – showcases new, cost-effective Guldmann Ceiling Hoist Systems and celebrates 20 years’ experience in ceiling hoist installations. Innovative HoverMatt lateral transfer and falls recovery systems will also be displayed.

Janna Alexandra

0800 336 339

PO Box 201-157 Auckland AirportAuckland 2150

[email protected]

www.activehealthcare.co.nz

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Aged Advisor New Zealand – NZ’s first, fully independent review site for aged care – showcasing those facilities and services that residents and families speak highly of, to help others make a more informed decision.

Nigel Matthews

0800 243 323

Private Bag 4707Christchurch

[email protected]

www.agesadvisor.nz

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Archer Concepts Furniture – offers aged-care and retirement facilities a complete range of quality, specialised furniture, ensuring premium comfort, support and style to exceed care standards and maximise occupancy.

Brad Don 09 431 2470

PO Box 3Kaiwaka

[email protected]

www.archerconcepts.co.nz

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Architectural Profiles Ltd – Windows and doors specially designed for the aged-care sector, featuring flat thresholds for wheelchair/Zimmer frame access. Products from Altherm, First and Vantage Window brands.

David Waters 09 309 3251

PO Box 137-203 Parnell Auckland 1151

[email protected]

www.aplnz.co.nz

91ASB Corporate Banking - Details of banking packages available for the NZ Aged care members. Come and discuss your banking needs. Prizes to be won

Ross Currie 021 805 089

PO Box 35, Shortland Street, Auckland 1140

[email protected]

28, 29

ASALEOCARE – TORK professional hygiene washroom, wiping & cleaning, kitchen & dining and TENA continence products will be co-located at this dual stand to enable discussion of these key aged-care products.

Catherine Robertson

027 836 6773

Level 2, 103 Carlton Gore RoadNewmarketAuckland

[email protected]

www.asaleocare.com

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Associated Design Group – Architectural services, master planning, civil and electrical design, project management and cost management with an established and strong understanding of the aged-care sector.

Peter Angus 04 570 0500

PO Box 38-160 Wellington Mail Centre

[email protected]

www.adgroup.co.nz

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Attache Software NZ Ltd – Looking to improve your workforce efficiency? Proven aged-care accounting and payroll experience. Improved labour costs. Accurate cost centre reporting. Drive efficiency with streamlined operations. Control valuable fixed assets.

Monique Sollis 09 302 9390

PO Box 37-623ParnellAuckland

[email protected]

www.attachesoftware.com

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Austco Communications – Call bell/Nurse call? Wandering residents? Messaging/alerting Staff? Staff safety/duress? If there are issues or a risk for you, please come and see us for a range of solutions.

Chris Power 09 280 4277

PO Box 259-014Botany Auckland

[email protected]

www.austco.co.nz

93B L Stringer & Co Ltd – Linen, continence products, gloves, paper products, uniforms, wound care.

Scott Stringer 0800 807 126

PO Box 11-198 Sockburn Christchurch

[email protected]

www.blstringer.co.nz



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Be Safe Limited – Eurtronik Nurse Care system, New generation of nurse call systems based on IP technology.

Franc Brence 021 614 562

274 Alec Craig WayGulf HarbourWhangaparoa 0930

[email protected]

www.eurotronik.nz

2Bidvest – provides a care facility with all food preparation and service requirements, including meat, seafood, fresh vegetables, packaging, hygiene and everything in between.

Alesha Thomson

0231 801 953

PO Box 74552 GreenlaneAuckland 1546

[email protected]

www.bidvest.co.nz

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BSN Medical – is a global leader in the medical device sector, specialising in the areas of wound management and orthopaedics.We are focused on developing and providing first class products and services to help deliver improved healthcare outcomes for the healing of bone, skin, soft tissue.Our product range includes many well-known and trusted brands including Propax®, Fixomull®, Leukoplast® Leuko® Tapes, and Delta Cast Tapes.From January 2016, BSN medical in Australia and New Zealand has commenced operations with a new, local organisation to directly service and support our customers. We are excited about our new journey, and look forward to working with you more closely.

Dennis Irving 021 558 900

PO Box 56-033Dominion RoadMt Eden Auckland

[email protected]

www.bsnmedical.com.au

20Care Direct (NZ) Ltd -are your healthcare specialists. We provide quality healthcare staff to meet your casual, fixed-term, and permanent recruitment needs throughout New Zealand.

Matt Hall 0800 424 227

PO Box 45-015 Lower Hutt

[email protected]

www.caredirect.co.nz

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Careerforce – Enabling workplace training – as the industry training organisation (ITO) for the aged-care sector, Careerforce supports organisations of all sizes to implement workplace training. Careerforce has redesigned its workplace training programmes so everything focuses on people and making a positive difference.

Sarah Jeffares 04 896 6123 0800 277 486

PO Box 2637Wellington

[email protected]

www.careerforce.org.nz

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Central Technical Advisory Services (CTAS) – has an “adding value, working with” approach to audit and has been providing quality audit services in the health sector since 2001. Since becoming a designated audit agency in 2013, CTAS has been providing certification audit services, underpinned by its shared service agency, value-for-money philosophy. TAS employs over 120 full-time equivalents, of which 18 work in audit. We have access to a large variety of contract auditors.

Christine Marsters

04 801 2460 027 353 6282

PO Box 23-075 Wellington

[email protected]

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Carus Group Ltd – Carus is a painting and maintenance company. Services we offer building washing, scheduled maintenance, roof spraying, and exterior and interior painting. All staff work to the highest health and safety standards.

Sophie Baty 0800 453 628

PO Box 29-547 Riccarton Christchurch 8440

[email protected]

www.carus.co.nz

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Connector Systems - We offer the full spectrum of technology needs – from networking and wireless, to security infrastructure and telecommunications, to voice, cabling and industrial solutions; backup, storage and virtualization.

Neil Wainstein 0508 225 527

Private Bag 102-921 North Shore Mail Centre, Auckland

[email protected]

www.connectorsytems.co.nz

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Cornerstone Education – Cornerstone’s fully government-funded workplace communication programmes improve workplace performance by upskilling employees in the literacy, numeracy and language space. Every programme is customised to address the organisation’s specific needs.

Maretha Campbell

09 522 0438

369 Khyber Pass RoadNewmarketAuckland 1023

[email protected]

www.CornerstoneEducation.co.nz

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Cubro – New Zealand’s leading healthcare solutions provider to the aged-care industry, supplying an extensive product range including beds, pressure care, mobile showering and overhead/mobile patient lifters.

Jamie Abercrombie

0800 656 527

PO Box 9144Tauranga 3142

[email protected]

www.cubro.co.nz

25, 26Deb New Zealand – Deb’s skincare and hand hygiene programmes deliver cost-effective products, vital information and standards of behaviour that increase efficiency, improve skin health and prevent infection.

0800 332 695

PO Box 97-740 ManukauAuckland 2241

[email protected]

www.debgroup.com

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Douglas Pharmaceuticals – A range of tools to aid risk management Medico Paks Medico Pak robotic advances in pharmacy Altrix Rapid Thickener for swallowing problems Altrix Fortifier Powder to help achieve weight gain

Kirsty Bremner, Andrew McLeod

09 835 0660

PO Box 45-027 Auckland 0651

[email protected]

[email protected]

www.medicorpak.co.nz

www.douglasnutrition.co.nz



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EBOS Healthcare –has a dedicated aged-care team that focuses on building solid relationships with their customers throughout New Zealand. We offer our customers a wide choice and expertise in continence care, infection prevention, wound care solutions and general healthcare supplies.

Lara Green 09 415 3267

PO Box 302-161North HarbourAuckland 0751

[email protected]

www.ebosonline.co.nz

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Eco Smart Warehouse Ltd – Foot operated bins, sluice room bins, kitchen bins, rubbish bins. Odour control solutions for sluice rooms and all areas. Safety and compliance signage and solutions.

Stephen Horrell

0800

007 326

PO Box 182Kaikoura 7340

[email protected]

www.ecosmartwarehouse.com

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Electrolux Professional – At Electrolux we understand the positive difference the right tools and instruments can make to life, so we pride ourselves on leading in innovation and design to save you costs and improve your profitability.

Brianna Ahern 09 573 2341

PO Box 12-170PenroseAuckland 1642

[email protected]

professional.electrolux.com/

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ELS New Zealand Ltd – New Zealand’s leading supplier of in-house laundry equipment to the industry. ELS NZ have an experienced team to assist with all aspects of your laundry development. We offer a full design/consultation service as required to assist with any projects you may have. We look forward to seeing you in Auckland.

Phillip Smith 09 274 9324

PO Box 58-780 BotanyAuckland 2163

[email protected]

www.elsnz.co.nz

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enableHR – Award-winning HR & safety system used by aged-care companies across Australia and NZ. Drive compliance & administration costs down, and free up time so your HR and safety professionals can focus on value adding activities.

Lisa Bell 027 236 2253 0800 ENABLE

Level 17, West Plaza Building3 Albert StreetAuckland 1010

[email protected]

www.enablehr.co.nz

22Filterfab NZ Ltd – This year at the conference, we will be solely focusing on lost property within aged-care facilities. We will be demonstrating our garment label system for labelling of clothing.

Stacey Jones 021 646 210

36 Anzac RoadPukekoheAuckland 2120

[email protected]

www.filterfab.com

54Floorspace Ltd – has been specialising in providing high-quality flooring to the aged-care sector since 1999. Speak to us for all your flooring needs.

Andrew Pardington

09 527 1086

PO Box 26-292 Epsom Auckland 1344

[email protected]

www.floorspace.co.nz

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Fonterra Brands NZ – Aged-care requirements: Milk-based desserts at least 4 times per week. Dairy dessert – New product to market. Tip Top 5L new format. Collaboration with Barkers. Dairy-based dessert inspiration.

Tessa McFadzean

027 397 5017

109 Fanshawe StreetAuckland 1010

[email protected]

www.fonterra.com

40

Genesis Industries – Mcculloch Medical (NZ) Ltd – RE-START™ the Unique Intuitive First Responder Resuscitator. Easy-to-use, no training required. Superior performance proven in Kansas University Medical Center comparative study, convenient, high-visibility wall-mount case, complies with international standard ISO 10651-4.

Richard McCulloch

09 444 2115021 929 577

3A Market Place Glenfield Auckland 0627

[email protected]

www.restart-resususcitator.com

44, 45, 58, 59

Getinge Group – ArjoHuntleigh – offers a broad range of integrated solutions for care of people with reduced mobility and related conditions, with the aim to enhance quality of care in elderly care facilities, hospitals and other care environments.

Jackie Barnes 0800 000 151

PO Box 132-262Sylvia ParkAuckland 1741

[email protected]

www.ArjoHuntleigh.com

35GTT National Ltd – National delivery of wholesale food, beverage and general merchandise products for healthcare organisations large and small.

Damien De Ment

021 712 827

60 Roma RoadMt RoskillAuckland 1041

[email protected]

www.gttgroup.co.nz

38

Health & Disability Auditing NZ – visit us to catch up on auditing in aged care, interpretation of standards, CI ratings, staying on track, and certification requirements for changes to your service.

Lisa Cochrane 0800 449 911

PO Box 19-541Woolston Christchurch 8241

[email protected]

www.hdanz.co.nz

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Health Metrics – is a leading provider of software solutions to the aged care sector. Their enterprise software solution, eCase®, is a complete clinical and administrative system that supports the functions of residential aged care, home care and independent living units for customers of any size.

Liz Hardy +61 3 9585 8848

Suite 33, 296 Bay RoadCheltenhamVictoriaAustralia 3192

[email protected]

15Healthshare Limited – DAA Services Robyn

Meehan021 833 662

PO Box 19-064 Hamilton

[email protected]

www.healthshare.health.nz

70

i.on my care Software – Governance, risk, compliance, standards, quality and HR software. Giving you back paperwork and compliance time to focus on what you want to do – care for people in your care.

Michelle Krunwinnus

09 801 0415

PO Box 153HelensvaleQueenslandAustralia 4212

[email protected]

www.ionmy.co.nz



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Invacare New Zealand – Invacare is the world’s leading design, manufacture and distributor of non-acute durable medical equipment. Proudly supplying Australian and New Zealand homes, nursing homes, clinics, and hospitals with innovative solutions to promote recovery and active lifestyles. Invacare boasts the largest distribution network in the industry, servicing more than 100 countries worldwide.

Paul Van Heeckeren

0800 468 222

4 Westfield PlaceMt WellingtonAuckland 1060

[email protected]

www.invacare.co.nz

55

Irvine Flooring – has a substantial stock of domestic and commercial carpet, carpet tiles, vinyl and more, which means your requirements can be addressed quickly, efficiently and cost-effectively. We are committed to environmental sustainability.

Jacques Venter

03 349 2140

PO Box 9238Tower JunctionChristchurch 8149

[email protected]

www.irvineflooring.co.nz

33

Karndean Designflooring – are the market leaders in flooring design and innovation. Known for our LVT, Pedigree Entrance Zone and Pedigree and Needle Punch carpets, we’re also exclusively distributors of Flotex sheet textile floor coverings in Australasia.

Margaret Jane 027 436 2716

PO Box 58-264 BotanyManukau 2163

[email protected]

www.karndean.com.au

67

Leecare Solutions – are market leaders providing the most advanced aged and community care software in the industry. With over 630 successful and sustained implementations across Australia, New Zealand and Singapore, our clinical, lifestyle, medication, financial and operational management solution has revolutionized the aged-care industry.

Petrina Turner-Benny

027 565 1781

PO Box 54-204 ManaPorirua 5026

[email protected]

www.leecare.com.au

80

Materialised – introduce vibrant, bold prints from 1950s/60s Scandinavian designer Metsovaara. Perfect for drapery and upholstery, these retro patterns capture the spirit, energy and evoke client’s memories of a bygone era!

Kim Kelly 09 308 7733

10 Dock Street Freemans BayAuckland 1011

[email protected]

19

Medcall Health Personnel Ltd – We are a nationwide provider of caring and skilled health staff to fulfil your roster gaps and tailored, comprehensive recruitment services to support you in securing your next permanent team member.

Jane Clements

0800 314 314

Level 5, 128 Broadway NewmarketAuckland 1023

[email protected]

www.medcall.co.nz

63

MediMap Ltd – Medication management – charting of medicine, administration, integrated resupply from pharmacy, ward stock control, reporting monitoring and internal auditing. Medi-Map LINX – online and offline functionality making medication management truly mobile with or without a WiFi internet connection.

Greg Garratt 03 358 6102

Unit 8, Sir Gil Simpson DrBurnsideChristchurch 8025

[email protected]

www.medimap.co.nz

17Miracle Electronics – Mirache’s wired and wireless emergency call systems and accessories. Wandershield System and Dementia Care Management.

David Burger 021 408 930

PO Box 7280Wellington 6242

[email protected]

www.miracle-electronics.com

69

Momentum Healthware – Residential care (EHR): web-based and mobile-friendly clinical care management software.Assessment management (interRAI): Software for administering healthcare assessments.RTLS in Motion: Advanced wireless nurse call system with real-time location tracking.

Morgan Sinclair

+1 204 235 5303

308–131 Provencher BlvdWinnipeg MB Canada R2HOG2

[email protected]

www.momentumhealthware.com

34NCS – Specialist providers of nurse call communications and security technologies to the health and aged-care sectors since 2006.

Tony Allardyce

0508 687 732

PO Box 102-131North ShoreAuckland 0745

[email protected]

www.ncsnz.co.nz

89

Netsoft Res~Call – A resident management system that will support your village or aged-care facility with sales and marketing, maintenance of facility, administration, clinical, financial and everything in between.

Justine Twemlow

09 213 9964

PO Box 65-362Mairangi BayAuckland 0754

[email protected]

www.netsoft.net.nz

57

Noel Leeming - provide a wide range of Appliances, Technology and Services to the Aged Care Sector. With 40 years experience and over 70 stores nationwide, Noel Leeming Group is New Zealand’s largest technology retailer. To see how we can add value to your business do come and visit us at our stand.

Sangeets Hariharan

021 504 237

26 The Warehouse WayNorthcoteAuckland 0627

[email protected]

92

Paramount Insurance – We offer a specialised rest home insurance package. With an understanding of how rest homes work our package has broad cover, lower excesses and premiums. Our full liability policy includes medical malpractice.

Ian Atkinson 09 360 3292

PO Box 46-018Herne BayAuckland 1147

[email protected]

www.paramountinsurance.co.nz

3

Pharmacy Care Group Limited – Our stand will promote the services our pharmacy provides to aged-care facilities.

Amrit Ram 09 442 5727

212 Wairau RoadGlenfieldAuckland 0627

[email protected]



43

QPS Benchmarking – QPS is the largest benchmarking provider across Australia and New Zealand with over 16 years of experience, expertise and industry insights. The QPS framework includes comprehensive researched and tested KPIs and evidence-based data collection tools aligned to industry standards. Our programme allows providers to monitor their performance, understand market trends and customer preferences to improve clinical quality, optimise care outcomes and address process efficiencies.

Adam Holcroft

+61 2 4229 5880

PO Box W69 West Wollongong NSWAustralia 2500

[email protected]

www.qpsbenchmarking.com

30

Quality Life Ltd – Recreational solutions for aged care and dementia. This year we will also proudly introduce the first of our own unique range of products designed specifically for the New Zealand culture.

Linda Hoogenboom

06 210 0443 027 694 0994

547 Kuku Beach RoadRD 20 Levin 5570

[email protected]

www.qpsbenchmarking.com

42

Ready Press Print Limited – ready press print supply. Emergency procedure flip cards, visitor pads, pens, purchase order books, staff handbooks, maintenance pads, patient register forms, presentation folders, as well as many other quality products.

Ken Lee 09 818 1615

PO Box 20-213Glen Eden Auckland

[email protected]

www.readypress.co.nz

85

Resene – has an extensive range of paints, coatings, stains, engineered-coatings systems and thousands of colours, designed for a wide range of decorating projects inside or out.

Joanne Duggan

027 687 8803

PO Box 912-022Victoria Park Auckland 1142

[email protected]

www.resene.co.nz

24

Rhima New Zealand Ltd – We have a range of washing equipment. We supply dishwashers/sanitisers from under-bench to large rack washers. We also have bed pan washers or sluice machines for the dirty utility rooms.

Robert Hodge 09 414 5575

Private Bag 300-987 Albany Auckland 0752

[email protected]

www.rhima.co.nz

5

Rug Doctor – offers a complete carpet care and upholstery cleaning system. Giving you convenience and professional results. Easy to use and affordable. Two models available with an optional upholstery tool.

Sally Giller 09 424 2642

PO Box 660WhangaparaoaAuckland

[email protected]

www.rugdoctor.co.nz

64Russell Curtains – Russell covers NZ, supplying and manufacturing drapery and blinds on time and within budget, works extensively in the aged care sector, and is preferred supplier to many groups.

Karen Ward 03 546 9609

PO Box 7118Nelson Mail Centre

[email protected]

www.russellscurtains.co.nz

96

Sensory Corner - is a leading supplier of sensory equipment in New Zealand. We specialise in manufacturing weighted products such as weighted blankets. We also source quality products for rehabilitation and aids for daily living.

Rachel Cheung

09 271 0951

PO Box 17-057GreenlaneAuckland 1546

[email protected]

www.sensorycorner.co.nz

101

Siemens Healthcare PTY Ltd - DCA Vantage HbA1c and microalbumin analyser is proven and trusted worldwide. - Clinitek Status+ A Simple, point-of-care urinalysis with enhanced clinical information, with up to 10 parameters. -The Xprecia Stride hand held coagulation analyser for testing PT/INR

Karen Campbell

021 808 330

Millenium Centre, Level 2 Building A, 600 Great South Rd. Ellerslie, Auckland 1051

[email protected]

www.siemens.com

32

Smith and Nephew - supports healthcare professionals in their daily efforts to improve the lives of their patients. We do this by taking a proneering approach to the design of our products and services, by securing wider access to our diverse technologies for more customers globally, and by enabling better outcomes for patient and healthcare systems.

Diane Ng 09 820 2868

PO Box 31 6005, Wairau Park, Auckland 0760

[email protected]

www.smith-nephew.com

6, 7

Southern Hospitality Ltd – NZ’s largest supplier of commercial equipment has 15 branches throughout the country and provides local service to its customers. We stock complete ranges of kitchen, servery, aged-care, bakery, food safety, refrigeration and stainless products, in addition to comprehensive crockery, cutlery and glassware ranges. We have a range of washers, dryers and sanitisers specifically designed for rest home use. Call us for a turnkey solution from design to installation and after sales service.

Shane Gibson 03 477 6969

PO Box 425Dunedin 9054

[email protected]

www.southernhospitality.co.nz

100

Speed Queen Laundry Systems NZ Ltd – Laundry equipment:1 x large washing machine 18kg 1 x 25kg dryer 1 x 9kg display washer Laundry advice exclusive.

Chris Evans 09 528 5600

PO Box 18-018Auckland

[email protected]

www.speedqueen.co.nz



60

Te Arai BioFarma Ltd – Microdacyn super-oxidised solution (SOS) technology is clinically proven to heal chronic wounds faster, while reducing facility expenditure. UroFem is clinically researched to aid the natural removal of harmful bacteria from the urinary tract and bladder. Aim for a urinary-tract-imbalance-free aged-care facility.

Scott.Lissington

021 822 503

1085 D New North RoadMt Albert Auckland

[email protected]

www.tesarabifarma.com

90Tellen System NZ (2013) Limited – Visit Tellen and we will help you solve issues with garment management, nurse call systems, lone worker and man down within your facility.

Delwyn Clark 09 238 4309

PO Box 1285Pukekohe Auckland 2340

[email protected]

www.tellen.co.nz

23

Texco International – is a leading supplier of commercial linen, textiles and associated aged care products throughout New Zealand. Texco prides itself on having quality products, a knowledgeable team, great service and a focus on innovation.

Ross Braisby 09 820 1960

0800 925 377

PO Box 19-229Avondale Auckland 1746

[email protected]

www.texcointernational.co.nz

97

The Eden Alternative – A new direction in eldercare – The Eden Alternative® educates and supports a philosophy of person-directed care for residents or clients in the community. In eliminating loneliness, helplessness and boredom, wellbeing is promoted. We provide education services in culture change for residential and community care organisations. Services include training and workshops, master classes, Eden Registry Membership, merchandise and global networks. Join our award winning homes, who are making a difference.

Sally Hopkins +61 4 3773 9779

PO Box 8017Camberwell North Victoria Australia

[email protected]

www.edeninoznz.com.au

27

The Pure Food Co – Managing nutrition: A clinical necessity. Pure Foods provide delicious, nutritious and effortless texture-modified meals to assist care providers in delivering high-quality safe texture meals, very cost effectively.

Sam Bridgewater

022 043 1288

PO Box 47-804Ponsonby Auckland

[email protected]

www.thepurefoodco.co.nz

83

TimeTarget – Workplace Management Solution software displayed on a large screen.

John Burnett 03 962 3999

196 Wordsworth StreetSydenhamChristchurch 8011

[email protected]

www.timetarget.co.nz

78

Toniq Limited – 1CHART is an electronic solution to medication management that replaces paper medication charts. It’s a cloud-based system that gives aged-care professionals, general practitioners and pharmacists real-time access to their patients’ medication information.

Will Barnett 03 974 9411

67 Riccarton RoadChristchurch 8440

[email protected]

www.1chart.nz

77

Toniq Limited – SPONSORS OF THE CAFE CART 1CHART is an electronic solution to medication management that replaces paper medication charts. It’s a cloud-based system that gives aged-care professionals, general practitioners and pharmacists real-time access to their patients’ medication information.

Will Barnett 03 974 9411

67 Riccarton RoadChristchurch 8440

[email protected]

www.1chart.nz

73

USL Medical – Continence, wound care, medical supplies and capital equipment, products & services. We specialise in the health of our elderly and have provided solutions for the aged-care market for 30 years.

Raewyn Sutherland

09 829 0960

PO Box 15-645New LynnAuckland

[email protected]

www.uslmedical.co.nz

47

Vcare – The world-class software solution for your rest home, hospital or retirement village. Managing your care, administrative, billing and compliance needs efficiently so you can better care for your residents.

Richard Reddecliffe

03 903 1253

PO Box 514 Christchurch 8140

[email protected]

www.vcaresoftware.com

72

Vendella International – is a valued supplier of excellent quality bedding, linen and manchester. Customer satisfaction is our priority.Vendella is “At your service”.

Leon BrodieC448

0800 836 335

PO Box 2111 Washdyke Timaru

[email protected]

www.vendella.co.nz

41Walls & Roche Pharmacy – We are Auckland’s largest supplier of pharmacy goods and medicine management. We provide the Robotic Sachet System for patient safety and facility efficiency.

Richard Turnbull

09 625 7488

PO Box 24-002Royal OakAuckland

[email protected]

www.wallsandroche.co.nz

18Warwick Fabrics -Upholstery and drapery fabrics suited to retirement village spaces and crypton upholstery fabrics specifically

Libby McKay 09 477 3080

PO Box 100-721Auckland 0745

[email protected]

www.warwick.co.nz

71

Whiteley Corporation NZ Ltd - Bactol Antibacterial Gel Viraclean Hospital Grade Disinfectant Dermalux Soft Towel Bed Bathing SystemDermalux Enrich 3-in-1 Shampoo, Conditioner & Body Wash Dermalux Natural Hand & Body Wash Florogen Concentrated AirFreshener

Paul Byrne 027 373 7313

PO Box 204149 East Tamaki, auckland 2161

[email protected] www.whiteley.co.nz


New Zealand’s Leading Consultancy in Residential Aged Care

‘Healthcare Compliance Solutions Limited’ Are you achieving full compliance at audit without using your precious time to research and develop your quality system? If not, the tested and proven solution you need is available here!

Policy and procedure manuals (including necessary forms) ready for use

Customised by us to include your site specific information Documentation all accessible on-line ‘in the cloud’ Provided in hardcopy and on-line for easy access anywhere, anytime Quality system compliant to all relevant latest legislation Your auditors can access your documentation ‘in-the-cloud’ for efficiency System fully indexed, cross referenced and evidence based User friendly format Linked to a NZ designed national aged care benchmarking programme Reporting options include automatic graphs of trends and patterns to

save you time and support the CI’s you want for four years Certification Confirmed as complying with requirements of HDSS, ARRC and ACC

Workplace Safety Management Programme (which enables you a refund on your ACC levies)

Endorsed by NZACA Clinical Advisor Rhonda Sherriff who uses this system in her facility. Healthcare Compliance Solutions Limited (HCSL) has provided customised ready to use, tried, tested and proven residential care systems for more than 15 years. Supported by coaching and mentoring expertise, this system is continuously refined to meet audit after audit with results including fully-attained in all criteria. HCSL services ensure using our time, not yours so you can get back to doing those things you enjoy! Author of the book ‘Excellence in residential care: a guide for managers and nurses’. See our website for testimonials and further details. For the system that works for you - contact Gillian Robinson, RN, BN, Lead Auditor today.

Mobile: 027 601 6400. Website: http://www.hcsl.co.nz or Email: [email protected]

2016 CONFERENCE:



Conference Gold Sponsors

Conference Silver Sponsors

Excellence in Care Award sponsors

Conference Sponsors


These prestigious awards recognise the continuous pursuit of excellence by aged residential care homes and their staff.

Following a review of these awards in 2016, NZACA is pleased to announce the awards now recognise two aspects of the aged residential care sector: the first being carehomes or a particular aspect of running a care home, and the second being individuals who have made outstanding contributions to the lives of the people they care for and those they work with. These are recognised in two categories, care home award categories and individual award categories.

Three new awards have been added to these for 2016 as part of the review. These are the TENA Legendary Contribution to the Aged Residential Care Sector Award, Leecare Solutions Stand-Out Individual Award and Invacare Small Operator Industry Award.

EBOS HEALTHCARE OVERALL EXCELLENCE IN AGED CARE AWARDExcellence in Care Award trophy and a trip for two to a conference of your choice in 2017, including flights, accommodation and registration (to the value of $5,000).

INVACARE SMALL OPERATOR INDUSTRY AWARDThis award recognises the outstanding work of smaller operators in the New Zealand aged residential care sector in caring for, supporting and enriching the lives of residents, their families and staff.

MEDI-MAP COMMUNITY CONNECTIONS AWARDThis award recognises exceptional effort in catering for residents’ needs and preferences by creating an environment that promotes inclusion and choice for older New Zealanders. This may include the creation of a feeling of community within a care home, the outreach of a care home to the surrounding community, or connecting residents with their families and friends.

HEALTH ED TRUST TRAINING AND STAFF DEVELOPMENT AWARDThis award recognises exceptional training and staff development by organisations (either care homes or groups) within the aged care sector. This may include efforts to integrate staff training and development to continue to lift the standard of client focused quality care, or creative and innovative staff training and development, which can provide an example to other aged care organisations.

QPS BENCHMARKING INNOVATIVE DELIVERY AWARDThis award recognises exceptional effort by organisations and care homes to enhance the excellence of the care they deliver to residents. This may be through innovation, creativity or redesign of the delivery of services in order to provide a true continuum of care options for elderly residents.

JACKSON VAN INTERIORS BUILT AND GROWN ENVIRONMENT AWARDThis award recognises exceptional design, construction or changes to a care home to create a positive environment for residents and staff. This may include innovative or creative garden and landscape design, construction of physical care home buildings or changes to the interior to achieve superior results for elderly residents.

BIDVEST EXCELLENCE IN FOOD AWARD FOR CARE HOMES AND HOSPITALSThis award recognises exceptional efforts by members to enhance the excellence of food service they deliver to residents. Consideration will be given to taste, what is served, the environment, setting, delivery and presentation.

LEECARE SOLUTIONS STAND-OUT INDIVIDUAL AWARDThis award recognises the stand-out individual in a care home. This individual may be the unsung hero within their care home who goes above and beyond to improve the quality of the lives of the individual(s) that they care for. This award is open to anyone who is either a volunteer, employed or contracted in an aged residential care home.

TENA LEGENDARY SERVICE TO THE AGED RESIDENTIAL CARE SECTOR AWARDThis award recognises the outstanding contribution of someone who has been part of the aged residential care sector for more than ten years. This person will have continuously made a difference in the lives of numerous residents and staff members. The winner of this award could be anyone from a senior manager of a large group, to care staff, non-care staff or a volunteer in the aged residential care sector.

CONFERENCE AWARDS

2016 NZACA/EBOS Healthcare Excellence in Care Awards


Any discussion or article on leadership will inevitably use the word engagement because that’s what leaders do – engage people. Engagement refers to the degree of positive emotion a person attaches to the organisation, their job and their colleagues. "When a person is engaged, they are attracted to, inspired by, committed to, and even fascinated by their work or their input to the work relationship" says David Rock. But engagement in the aged care industry is challenging with many factors contributing. Many employees are indifferent or on automatic pilot as they complete the tasks assigned to them. This masterclass looks at what great managers do that creates an environment of engagement and what happens when you harness the power of emotion to build trust and improve staff satisfaction.

Member rate conference attendees $175 inc GST

Not attendees $230 inc GST

Non members $300 inc GST.

Morning tea and lunch provided and all participants will receive a certificate of attendance

Please go to www.nzaca.org.nz to register or email [email protected]

MASTER CLASS WITH

DIANNE ADAMSON Friday 7th October 2016 SkyCity Convention Centre Auckland 9.30am - 4pm

Engaged and Motivated Staff – make this YOUR reality

HEALTH AND DISABILITY COMMISSIONER INVESTIGATIONS - PROVIDERS’ LIABILITY FOR STAFF CONDUCTSince the beginning of 2015, the Office of the Health and Disability Commissioner has issued nine opinions on complaints about rest homes. Most of the complaints investigated related both to the provider itself and to individual staff members involved in the care of the resident concerned and in most cases, breaches were found on the part of both the provider and individual staff.

A survey of the resulting decisions demonstrates that there are certain areas that commonly arise in complaints about rest home care. Topics that feature in many of the cases that result in findings of breaches of the Code on the part of the rest home include:

• Documentation / record keeping • Administration and recording of medication• Adequate training and supervision of staff• Maintaining appropriate staffing levels

These findings often arise from specific departures from the employer’s written policies by nursing and care staff. The position of the employer in these cases will depend largely on the extent to which it can demonstrate that it has taken steps to ensure that its policies are communicated to and adhered to by staff.

In Opinion 11HDC00528 (Rest home/Nurses) the Deputy Commissioner said:

“Rest home owners have an organisational duty of care to provide a safe healthcare environment for residents. … This duty of care includes ensuring that staff work and communicate effectively together, ensuring that its policies and procedures are consistent with relevant standards, and ensuring that staff comply with the policies and procedures. The systems within which a team operates must function effectively in order to provide an appropriate standard of care to the residents.”

VICARIOUS LIABILITY FOR EMPLOYEES’ DEFAULTS VS INDIVIDUAL CLINICAL FAILUREIn legal terms, the HDC Act provides that any act or omission of an individual employee is to be treated as the act or omission of the employer as well as the employee, whether or not the employer knew about or approved it.

However, HDC has tended to take the approach that it will not hold an employer liable for clear instances of “individual clinical failure” on the part of a staff member.

For example, in a recent case (Opinion 14hdc00471) a registered nurse was found to be in breach of the Code of Rights due to her failure, at various times, to assess a resident who had been found lying on the grass outside the rest home. The Deputy Commissioner found this to be an incident of individual clinical failure and did not attribute the shortcomings in the care provided by the RN to the resident. Rather, the finding was that the RN ought to have been aware of her professional responsibilities and had breached them.

However, in cases where failings are more widespread, it is highly likely that defaults on the part of staff will be attributed to their employer organisation: in Opinion 13hdc00196, the Deputy Commissioner noted that:

“This Office has previously stated that the inaction and failure by multiple staff to adhere to policies and procedures points towards an environment that does not sufficiently support and assist staff to do what is required of them, and the rest home must bear overall responsibility for this. As set out in the New Zealand Health and Disability Sector Standards … rest homes are required to ensure that the operation of their services is managed in an efficient and effective manner.”

All of the opinions referred to in this article are available in full on the Commissioner’s website: www.hdc.org.nz .

Wendy Aldred Barrister Central Chambers, Wellington

Wendy specialises in law affecting the health and aged care sectors and regularly assists providers who are the subject of complaints. The management of complaints to HDC and internal complaints will be the subject of a presentation by Wendy at this year’s NZACA conference.


Feature ROCKY RIDGE RETIREMENT COMMUNITY



Feature INDUSTRY

Shock $300,000 ambulance fee increase

In July we were shocked when an increase in emergency ambulance charges was announced with no consultation.

Our reaction was exacerbated by the fact that we had been in regular discussions with the Ministry of Health and St John Ambulance to highlight the burden ambulance charges are placing on members.

The Ministry has given St John the green light to increase medical emergency ambulance call out charges from $88 to $98. We calculate members have around 30,000 medical emergency ambulance call-outs annually, which means the $10 increase equates to a total additional sector bill of $300,000 annually.

That’s on top of a 40% increase in ambulance call out charges at the beginning of 2014 – which means NZACA care homes have been slammed with a 50% increase in just over two years.

Because of contractual agreements with the Ministry, members can’t pass on the additional charge to residents so will have to cut back in other areas.

These ambulance charges place a real burden on members, particularly those in rural areas. We had been recommending to the Ministry they cap the cost and limit the number of trips a care home must pay for a resident and introduce a rural supplement.

This latest increase flies in the face of those discussions, and given our sector is such an important user of the St John services, the lack of consultation is surprising and disappointing and we want to make sure it doesn’t set an unhealthy precedent.

We’ve voiced our disappointment and will continue to lobby both the Ministry and St John to express our concerns around the fee increase and the complete lack of consultation.


Sector opposes medically assisted dying They identified ways carers could enhance the quality of end of life for older citizens in care. This included more education for staff in caring for ‘fourth age’ residents; more hospice involvement, increase subsidised GP and specialist visits, availability of accommodation for families; increased staff at ‘end of life’ to support residents and their relatives.

Our submission stressed that the way our sector is funded does not reflect the new reality that deaths in aged residential care are increasing faster than for any other place of death in New Zealand. That is placing an additional cost burden on care homes.

Funding needs to increase and we have been lobbying government for a separate palliative care supplement. Currently a person dying in a public hospital or hospice in New Zealand has all their costs paid, while those in our members’ care homes are means-tested. If the government improved palliative care funding in ARC homes, it would also reduce the burden on our hospitals and mean we can effectively support families and whanau of dying residents.

At what cost?If medically assisted dying becomes law in New Zealand it will have a logistical, financial and social cost to members, their staff and elderly residents.

Not all facilities would agree to medically assisted dying. This could result in residents being placed in certain facilities and as a consequence being far away from family or their local community, or in a facility that didn’t best meet their needs.

New legislation would require new protocols to be written and additional staff education undertaken. This would come at a significant cost and unless the sector was compensated, it would reduce the money available for the delivery of care.

The personal beliefs of staff would also have to be taken into consideration. Staff would need the option of removing themselves from a situation if they felt uncomfortable. This would create staffing issues and impact on an employer’s ability to attract and retain staff.

Members feel the more involved in end of life care they are, the higher their opposition to medically assisted dying becomes. This reflects UK and US studies which found opposition to euthanasia and physician assisted suicide was highest amongst palliative care and medical staff caring for the dying.

The Health Select Committee received around 20,000 submissions on the Medically Assisted Dying Petition. Next they will hear oral submissions. At the time of writing they hadn’t provided a timeframe for this process. We will update members as more information becomes available.

Go to our website to read our full submission – www.nzaca.org.nz - Policy - Submissions.

Notes ¹ and ² - Jana /dralova, The University of Bath GW4 ‘Dying Well Network’.

Medically assisted dying is a sensitive issue that continues to attract high profile political and media attention.

NZACA opposes the introduction of medically assisted dying. Together with our members, we are committed to the contentment and welfare of our elderly residents and to helping those nearing the end of their life ‘die well’.

We outlined our position earlier this year in a detailed submission to Parliament’s Health Select Committee which is considering the Petition of former MP Maryan Street and 8974 others calling for medically assisted dying to be made legal.

The issue is very relevant to our sector. Currently around one third of New Zealanders live out their final years and die in aged residential care facilities. If current patterns continue - and all the indications are they will, many more deaths over age 85 will occur in residential care homes.

As people live longer their frailty increases and this can contribute to the desire to end their life. Researchers refer to the ‘third age’, the decade following retirement when an individual is in ‘fairly good condition’. This is when people go travelling, write books, enjoy their families and take up hobbies. We used to die at the end of that decade “fairly worn out, but quite happy”.¹ Now many people live an extra decade or two, even three – typically with “withering health and independence”. These older residents will generally be very frail, incontinent and their sight, hearing and mobility may be severely compromised. The older person may experience a lot of physical as well as emotional pain. This is the ‘fourth age’².

Our job is to provide quality care and keep these residents as comfortable and pain free as possible, and at the same time support the emotional and physical needs of their families. As care providers, we must also strive to meet the needs of this group so they don’t desire to end their life. Our focus is on adding quality to the years lived.

There is no doubt elderly New Zealanders are vulnerable. They may feel pressured by their desire or their families’ ‘encouragement’ to make a decision to die. This can be financially motivated, with firm evidence that a high percentage of elder abuse in New Zealand is financially driven.

What our members sayWe canvassed members on medically assisted dying in the event of a terminal illness or irreversible condition. They said that the more proper position for older citizens was to receive additional help and support as they progressed through the natural aging process, rather than hastening their death.


Training improves staff performance at Kemp Home and HospitalA group of fourteen staff at a Wellington aged care facility recently received their New Zealand Certificates in Health and Wellbeing Level 2. This is just the start of their training journey and they have already proved that workplace training improves work quality and competence, which ultimately improves residents quality of life.

Wellington’s Kemp Home and Hospital organised the training through Careerforce, knowing it would assist in providing higher quality care for their clients.

“We are so pleased with the outcome, particularly for the women themselves, but also for the value it brings to our daily working lives,” says Nurse Manager, Valelia Gibb.

“There is an increased level of confidence in communication and the level of care provided, with the graduating group showing a greater understanding of why tasks are performed. They ask questions and they are nurturing each other. They are now motivating other staff members to take part in the training as it has empowered them so much,” she adds.

Valelia knows the level 2 training is a launching platform for further learning and career opportunities. “I want my staff to gain the confidence and skill to continue in education. This training is just a start for them, it opens their eyes and minds to the possibilities education brings.”

Substantial gains from trainingWorkplace assessor, Pam Diamond worked

alongside the group and believes the gains for the trainees, Kemp Home and its clients have been substantial. She reiterates that the trainees have become more confident, improved their communication skills with colleagues and residents, improved documentation skills and are stronger advocates for resident care.

Pam says the graduates now identify changes, both improvement and decline, in resident care, can look at 24 hour summary and provide a update of care for the RN’s.

“They also have a better understanding of Kemp Home’s emergency plans, infection control, customer service, stress management and are able to identify hazards.”

Trainees have developed cultural awareness and their level of communication with family and whānau has improved.

They have also experienced first-hand the benefits of ongoing in-service education. The value of the training to the caregivers, their clients and to Kemp Home has been noticeably substantial, Pam adds.

Both Valelia and Pam absolutely recommend Careerforce supported training saying

it should be compulsory for all caregivers working in the elder

care service. “It provides cover of all topics necessary

to be an effective caregiver in elder care.”

I feel proudKemp Home and

Hospital Care worker, Lorna Manilla really

“wanted to have more knowledge, to help me care

for our residents better.”

Though Lorna found much of the course challenging – balancing course

sessions and study with full-time work, not to mention being mum to four children, she is quick to point out “it was enjoyable at the same time.

“The knowledge has helped; I now understand why I do things. I feel very proud of myself and so happy.”

Learn more about how Careerforce can help bring increased confidence and productivity to your workplace. www.careerforce.org.nz

“The knowledge has helped; I now

understand why I do things.”

Lorna - Caregiver


Medicine Reporting

Linx

Medicine Management

Charting Administration Resupply – Pharmacy

Link

Online & Offline Rest home, Village, Community

Where you go, we go!

Designed by health professionals working in your environment

Contact: [email protected] [email protected] [email protected] 0800 298 363

Monitoring & Surveillance

Auditing Multiple Site Reports

Sales consultant:

Direct Dial:

Email:

TO RESERVE YOUR ADVERTISING SPACE ON:

PLEASE SIGN TO AUTHORISE YOUR INTENTION TO ADVERTISE ON THE ABOVE NAMED PRODUCT

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YES – Use this repeat advertisement I DO NOT REQUIRE FURTHER PROOFING.

Please sign below to accept this artwork.

NO – I have new artwork that I will sendthrough to you.

YES – But please make additions and / oramendments as indicated.

Free Fax 0508 23 29 52

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18 Kennaway Road, Woolston, Christchurch 8023 PO Box 41046, Ferrymead, Christchurch 8247 Fax: 03 377 3502 Web: www.jbp.co.nz

Please outline any change required

Ann Morrissey

03 381 3813

[email protected]

✖

Print Form

South Island & Upper North Island Aged Care Deskpad 2015/2016

[email protected]

South Island & Upper North Island Aged Care Deskpads 2016/2017

Hi is it possible for your art

team to change the heart

to flat bold one orange

(same as the other

oranges).

Sales consultant:

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Signature Date





Free Fax 0508 23 29 52

COPY SOURCED FROM:

Email:





Ann Morrissey

03 381 3813

[email protected]

✖

Print Form


[email protected]





(same as the other

oranges).

Sales consultant:

Direct Dial:

Email:



Signature Date





Free Fax 0508 23 29 52

COPY SOURCED FROM:

Email:





Ann Morrissey

03 381 3813

[email protected]

✖

Print Form


[email protected]





(same as the other

oranges).

Sales consultant:

Direct Dial:

Email:



Signature Date





Free Fax 0508 23 29 52

COPY SOURCED FROM:

Email:





Ann Morrissey

03 381 3813

[email protected]

✖

Print Form


[email protected]





(same as the other

oranges).

Sales consultant:

Direct Dial:

Email:



Signature Date





Free Fax 0508 23 29 52

COPY SOURCED FROM:

Email:





Ann Morrissey

03 381 3813

[email protected]

✖

Print Form


[email protected]





(same as the other

oranges).

Sales consultant:

Direct Dial:

Email:



Signature Date





Free Fax 0508 23 29 52

COPY SOURCED FROM:

Email:





Ann Morrissey

03 381 3813

[email protected]

✖

Print Form


[email protected]





(same as the other

oranges).

Excellence in CARE • AUGUST 2016 .41One voice for the aged residential care sector www.nzaca.org.nz

Get on the training pathway to collect its many rewards

Keep up with

industry tre

nds

Stay ahead of the

competition

Maintain high

standards

Improve the

residents’ experienceIncre

ase job

satisfacti

on

Improve staff

competence

Attract new

talents

Careerforce programmes are now available from Level 2 to Level 4. Let us help fuel your journey on the training pathway.

Visit: www.careerforce.org.nzEmail: [email protected]: 0800 277 486

Enabling workplace training

This is a member service to help answer those questions and queries which crop up from time to time around auditing, policies and procedures, the ARRC contract, clinical operational issues, standards, and dealing with diff icult residents and staff.

NZACA have contracted Rhonda Sheriff to run this service.

Rhonda has worked exclusively in the aged care sector over the last twenty years in several roles, covering quality coordination and management, facil i ty management and operational management for large groups and standalone aged care providers. These providers have been from both the for profit and not for profit sectors.

Rhonda’s time in the sector has allowed her to develop a unique understanding of the varied aspects required to operate a successful business such as ensuring quality care delivery, meeting compliance requirements, dealing with HR issues, and overall Care facil i ty management.


One voice for the aged residential care sector www.nzaca.org.nz

download the high resolution version of the pdf here

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