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DOT/FAA/AR-09/36 Air Traffic Organization NextGen & Operations Planning Office of Research and Technology Development Washington, DC 20591
14 CFR Part 135 Certificate Holder Functional Model October 2009 Final Report This document is available to the U.S. public through the National Technical Information Service (NTIS), Springfield, Virginia 22161.
U.S. Department of Transportation Federal Aviation Administration
NOTICE
This document is disseminated under the sponsorship of the U.S. Department of Transportation in the interest of information exchange. The United States Government assumes no liability for the contents or use thereof. The United States Government does not endorse products or manufacturers. Trade or manufacturer’s names appear herein solely because they are considered essential to the objective of this report. This document does not constitute FAA Flight Standards policy. Consult your local FAA Flight Standards office as to its use. This report is available at the Federal Aviation Administration William J. Hughes Technical Center’s Full-Text Technical Reports page: actlibrary.tc.faa.gov in Adobe Acrobat portable document format (PDF).
Technical Report Documentation Page
1. Report No.
DOT/FAA/AR-09/36
2. Government Accession No. 3. Recipient’s Catalog No.
4. Title and Subtitle
14 CFR PART 135 CERTIFICATE HOLDER FUNCTIONAL MODEL
5. Report Date
October 2009
6. Performing Organization Code
7. Author(s)
Chakradhar Agava1 and Huasheng Li2
8. Performing Organization Report No.
9. Performing Organization Name and Address
Hi-Tec Systems1 Federal Aviation Administration2 500 Scarborough Drive William J. Hughes Technical Center Egg Harbor Township, NJ 08234 Airport and Aircraft Safety Research and Development Division Flight Safety Team Atlantic City International Airport, NJ 08405
10. Work Unit No. (TRAIS)
11. Contract or Grant No.
12. Sponsoring Agency Name and Address
U.S. Department of Transportation Federal Aviation Administration Air Traffic Organization NextGen & Operations Planning Office of Research and Technology Development Washington, DC 20591
13. Type of Report and Period Covered
14. Sponsoring Agency Code ASF-030
15. Supplementary Notes
The Federal Aviation Administration Airport and Aircraft Safety R&D Division COTR was jennelle Derrickson. 16. Abstract
This report documents the development of the generic functional model of Title 14 Code of Federal Regulations (CFR) Part 135 certificate holders, based on the Air Carrier Operations System Model, which is a functional model of 14 CFR Part 121 certificate holders developed jointly by the Federal Aviation Administration (FAA) and industry partners in 2002. The 14 CFR Part 135 Certificate Holder Functional Model identifies the functions that should be performed by 14 CFR Part 135 certificate holders. It does not address the issues of how, who, when, and where to perform these functions. Because of different sizes of the operations, business managements, cultures, aircraft types, and regulatory requirements, each air operator may have its own way to do business. However, no matter how, when, where, and who (one person or hundreds of people) does the job, the functions are always the same. The model structure uses the Integrated Definition Function Model (IDEF0) format, as defined in Federal Information Processing Standards Publication 183, and as captured in BPwin, a commercial software product from Platinum Technologies. This structured technique will enhance and clarify the analysis of critical system interactions and potential system vulnerabilities. The descriptions of complex operations will be explicit and open. The 14 CFR Part 135 certificate holder functional model will serve as the foundation for FAA research, engineering and development efforts to support a system safety approach to aviation safety oversight. The model also provides an important communications bridge between the FAA and the aviation industry. By identifying the functions and definitions of the model, both the FAA and the aviation industry use the same model and definitions when referring to each necessary function. 17. Key Words
14 CFR Part 135 Certificate Holders, Commuter and on-demand operations, Functional model
18. Distribution Statement
This document is available to the U.S. public through the National Technical Information Service (NTIS), Springfield, Virginia 22161.
19. Security Classif. (of this report) Unclassified
20. Security Classif. (of this page) Unclassified
21. No. of Pages 249
22. Price
Form DOT F 1700.7 (8-72) Reproduction of completed page authorize
ACKNOWLEDGEMENTS This research effort was greatly facilitated by the help of several key individuals. The authors would like to thank the following individuals for their guidance, input, and contribution to this research effort. Special thanks go to Fred Leonelli, Richard Berg, Max Halliburton, Lynn Jensen, and Stefan Keller of the FJ Leonelli Group, Inc., who were instrumental in the development and validation of the model.
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TABLE OF CONTENTS
Page EXECUTIVE SUMMARY xv
1. INTRODUCTION 1
1.1 The 14 CFR Part 135 Certificate Holder Functional Model 1 1.2 Objectives 2 1.3 Research, Engineering and Development Efforts 3
2. INTEGRATED DEFINITION LANGUAGE NOTATION 3
3. MODEL DESCRIPTION 5
3.1 Purpose 5 3.2 Scope 5 3.3 Viewpoint 6 3.4 Audience 6 3.5 Model Development Philosophy 6
3.5.1 Activity (Function) Decomposition 6 3.5.2 Status Arrows 8 3.5.3 Directives Arrows 8 3.5.4 Control Patterns 8 3.5.5 Tunneled Arrow 9
4. MODEL ACTIVITY HIERARCHY 9
5. MODEL DIAGRAMS 14
5.1 A-0—Perform Certificate Holder Operations 17 5.2 A0—Perform Certificate Holder Operations 20
5.2.1 A1—Manage Certificate Holder Operations 20 5.2.2 A2—Perform Air Transportation 20 5.2.3 A3—Perform Aircraft Maintenance, Inspection & Engineering 20 5.2.4 A4—Perform Personnel Training 20 5.2.5 A5—Provide Certificate Holder Operation Resources 21
5.3 A1—Manage Certificate Holder Operations 23
5.3.1 A1.1—Manage Certificate Holder Functions 23 5.3.2 A1.2—Plan Operations 23 5.3.3 A1.3—Perform Operational Control 23 5.3.4 A1.4—Project Utilization 24 5.3.5 A1.5—Develop Certificate Holder Policies & Procedures 24
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5.3.6 A1.6—Administer Safety Program 24 5.3.7 A1.7—Perform Information Management 24
5.4 A1.2—Plan Operations 26
5.4.1 A1.2.1—Coordinate Plan Development 26 5.4.2 A1.2.2—Develop Flight Operations Plan 26 5.4.3 A1.2.3—Develop Maintenance Plan 26 5.4.4 A1.2.4—Develop Training Plan 26 5.4.5 A1.2.5—Develop Resource Provision Plan 27
5.5 A1.3—Perform Operational Control 29
5.5.1 A1.3.1—Manage Operational Control 29 5.5.2 A1.3.2—Plan Flight Segments 29 5.5.3 A1.3.3—Dispatch Aircraft 29 5.5.4 A1.3.4—Perform Maintenance Control 30
5.6 A1.3.2—Plan Flight Segments 32
5.6.1 A1.3.2.1—Manage Flight Segment Planning 32 5.6.2 A1.3.2.2—Evaluate Weather 32 5.6.3 A1.3.2.3—Plan Flight Routes 32 5.6.4 A1.3.2.4—Accept Payload 32 5.6.5 A1.3.2.5—Perform Load/Fuel Planning 33 5.6.6 A1.3.2.6—Assign Aircraft 33 5.6.7 A1.3.2.7—Assign Crewmember(s) 33
5.7 A1.3.3—Dispatch Aircraft 35
5.7.1 A1.3.3.1—Manage Aircraft Dispatch 35 5.7.2 A1.3.3.2—Produce Preflight Package 35 5.7.3 A1.3.3.3—Initiate Flight Locating Procedure 35 5.7.4 A1.3.3.4—Monitor Flight. 35
5.8 A1.5—Develop Certificate Holder Policies & Procedures 37
5.8.1 A1.5.1—Coordinate Certificate Holder Policy & Procedure Development 37
5.8.2 A1.5.2—Develop Maintenance Policies & Procedures 37
5.8.3 A1.5.3—Develop Operations Policies & Procedures 37
5.8.4 A1.5.4—Develop Training Policies & Procedures 37
5.8.5 A1.5.5—Develop Administrative Policies & Procedures 38
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5.9 A1.5.2—Develop Maintenance Policies & Procedures 40
5.9.1 A1.5.2.1—Manage Maintenance Policy & Procedure Development 40 5.9.2 A1.5.2.2—Collect & Process Operational Data 40 5.9.3 A1.5.2.3—Perform Technical Evaluation 40 5.9.4 A1.5.2.4—Apply Approved Inspection and Maintenance Program 40
5.10 A1.5.3—Develop Operations Policies & Procedures 42
5.10.1 A1.5.3.1—Manage Operations Policy & Procedure Development 42 5.10.2 A1.5.3.2—Identify & Implement Operations Policies & Procedures 42 5.10.3 A1.5.3.3—Develop & Evaluate Operations Policies & Procedures 42
5.11 A1.6—ADMINISTER Safety PROGRAM 44
5.11.1 A1.6.1—Manage Safety Program Administration 44 5.11.2 A1.6.2—Collect/Analyze Safety Data 44 5.11.3 A1.6.3—Perform Investigation 44 5.11.4 A1.6.4—Perform Internal Evaluation 44 5.11.5 A1.6.5—Perform Safety Awareness Program 45
5.12 A1.7—Perform Information Management 47
5.12.1 A1.7.1—Coordinate Information Management 47 5.12.2 A1.7.2—Perform Recordkeeping & Reporting 47 5.12.3 A1.7.3—Administer Technical Publication 47
5.13 A2—Perform Air Transportation 50
5.13.1 A2.1—Manage Air Transportation 50 5.13.2 A2.2—Perform Quality Surveillance of Operations 50 5.13.3 A2.3—Perform Passenger Services 50 5.13.4 A2.4—Perform Ground Operations 51 5.13.5 A2.5—Perform Aircraft Operations 51
5.14 A2.3—Perform Passenger Services 53
5.14.1 A2.3.1—Manage Passenger Services 53 5.14.2 A2.3.2—Perform Preflight Cabin Duties 53 5.14.3 A2.3.3— Perform Boarding Services 54 5.14.4 A2.3.4—Perform In-Flight Services 55 5.14.5 A2.3.5—Perform Deplaning Services 55
5.15 A2.3.3—Perform Boarding Services 57
5.15.1 A2.3.3.1—Manage Boarding Services 57
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5.15.2 A2.3.3.2—Provide Check-In Services 57 5.15.3 A2.3.3.3—Provide Security Services 57 5.15.4 A2.3.3.4—Provide Seating Services 57
5.16 A2.4—Perform Ground Operations 59
5.16.1 A2.4.1—Manage Ground Operations 59 5.16.2 A2.4.2—Perform Ground Handling 59 5.16.3 A2.4.3—Perform Cargo Handling 59 5.16.4 A2.4.4—Replenish Fuel 59 5.16.5 A2.4.5—Perform Line Services 59 5.16.6 A2.4.6—Perform Deicing/Anti-Icing Services 60
5.17 A2.4.3—Perform Cargo Handling 62
5.17.1 A2.4.3.1—Manage Cargo Handling 62 5.17.2 A2.4.3.2—Check/Weigh/Accept Cargo 62 5.17.3 A2.4.3.3—Secure Cargo 62 5.17.4 A2.4.3.4—Load/Unload Cargo 62
5.18 A2.5—Perform Aircraft Operations 64
5.18.1 A2.5.1—Manage Aircraft Operations 64 5.18.2 A2.5.2—Perform Departure Operations 64 5.18.3 A2.5.3—Perform Cruise Operations 64 5.18.4 A2.5.4—Perform Arrival Operations 64
5.19 A2.5.2—Perform Departure Operations 66
5.19.1 A2.5.2.1—Manage Departure Operations 66 5.19.2 A2.5.2.2—Perform Predeparture Ground Operations 66 5.19.3 A2.5.2.3—Perform Takeoff Operations 67 5.19.4 A2.5.2.4—Perform Climb Operations 67
5.20 A2.5.2.3—Perform Takeoff Operations 69
5.20.1 A2.5.2.3.1—Manage Takeoff Operations 69 5.20.2 A2.5.2.3.2—Perform Takeoff Prior to V1 69 5.20.3 A2.5.2.3.3—Perform Takeoff at/After V1 69
5.21 A2.5.2.4—Perform Climb Operations 71
5.21.1 A2.5.2.4.1—Manage Climb Operations 71 5.21.2 A2.5.2.4.2—Perform Initial Climb Operations 71 5.21.3 A2.5.2.4.3—Perform Normal Climb Operations 71
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5.22 A2.5.4—Perform Arrival Operations 73
5.22.1 A2.5.4.1—Manage Arrival Operations 73 5.22.2 A2.5.4.2—Perform Descent Operations 73 5.22.3 A2.5.4.3—Perform Approach Operations 73 5.22.4 A2.5.4.4—Perform Landing Operations 74 5.22.5 A2.5.4.5—Perform Postarrival Ground Operations 74
5.23 A2.5.4.2—Perform Descent Operations 76
5.23.1 A2.5.4.2.1—Manage Descent Operations 76 5.23.2 A2.5.4.2.2—Perform Initial Descent Operations 76 5.23.3 A2.5.4.2.3—Perform Descent and Approach Operations 76
5.24 A3—Perform Maintenance, Inspection & Engineering 78
5.24.1 A3.1—Manage MIE 78 5.24.2 A3.2—Perform Surveillance of Maintenance 78 5.24.3 A3.3—Perform Aircraft Maintenance 78 5.24.4 A3.4—Obtain Engineering Support 78
5.25 A3.2—Perform Surveillance of Maintenance 80
5.25.1 A3.2.1—Manage Quality Surveillance 80 5.25.2 A3.2.2—Perform Quality Assurance 80 5.25.3 A3.2.3—Perform Quality Control 80
5.26 A3.2.2—Perform Quality Assurance 83
5.26.1 A3.2.2.1—Manage QA Process 83 5.26.2 A3.2.2.2—Monitor Mechanical Performance 83 5.26.3 A3.2.2.3—Perform Maintenance Program Audit/Investigation 85 5.26.4 A3.2.2.4—Analyze Quality Data & Develop Responses 85 5.26.5 A3.2.2.5—Perform QA Administrative Function 86
5.27 A3.2.2.2—Monitor Mechanical Performance 88
5.27.1 A3.2.2.2.1—Manage Mechanical Performance Monitoring 88 5.27.2 A3.2.2.2.2—Collect & Analyze Operational Data 88 5.27.3 A3.2.2.2.3—Identify Mechanical Deficiencies 88
5.28 A3.3—Perform Aircraft Maintenance 90
5.28.1 A3.3.1—Manage Aircraft Maintenance 90 5.28.2 A3.3.2—Evaluate Aircraft 90 5.28.3 A3.3.3—Perform Scheduled/Nonscheduled Maintenance 90
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5.29 A3.3.2—Evaluate Aircraft 92
5.29.1 A3.3.2.1—Manage Aircraft Evaluation 92 5.29.2 A3.3.2.2—Detect Aircraft Discrepancies 92 5.29.3 A3.3.2.3—Diagnose Aircraft Discrepancies 92 5.29.4 A3.3.2.4—Evaluate Aircraft Discrepancies 92
5.30 A3.3.3—Perform Scheduled/Nonscheduled Maintenance 94
5.30.1 A3.3.3.1—Manage Scheduled/Nonscheduled Aircraft Maintenance 94 5.30.2 A3.3.3.2—Perform Line Maintenance 94 5.30.3 A3.3.3.3—Perform Heavy Maintenance 94 5.30.4 A3.3.3.4—Perform Component Maintenance 94
5.31 A3.3.3.3—Perform Heavy Maintenance 96
5.31.1 A3.3.3.3.1—Manage Heavy Maintenance 96 5.31.2 A3.3.3.3.2—Perform Aircraft Repair 96 5.31.3 A3.3.3.3.3—Perform Aircraft Test and Evaluation 96
5.32 A3.3.3.4—Perform Component Maintenance 98
5.32.1 A3.3.3.4.1—Manage Component Maintenance 98 5.32.2 A3.3.3.4.2—Perform Configuration Control 98 5.32.3 A3.3.3.4.3—Evaluate/Maintain Aircraft Components 98 5.32.4 A3.3.3.4.4—Perform Part Usage Analysis 99
5.33 A3.4—Obtain Engineering Support 101
5.33.1 A3.4.1—Manage Engineering Support 101 5.33.2 A3.4.2—Perform Standardization & Modification 101 5.33.3 A3.4.3—Perform Aircraft/Fleet Operation Support 101
5.34 A4—Perform Personnel Training 104
5.34.1 A4.1—Manage Personnel Training 104 5.34.2 A4.2—Identify & Analyze Training Requirements 104 5.34.3 A4.3—Design & Develop Training 104 5.34.4 A4.4—Implement and Record Training 104 5.34.5 A4.5—Evaluate Training 105
5.35 A4.3—Design & Develop Training 107
5.35.1 A4.3.1—Manage Training Design & Development 107 5.35.2 A4.3.2—Develop Training Objectives 107 5.35.3 A4.3.3—Set Performance Standards 107 5.35.4 A4.3.4—Select Training Provider 107
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5.35.5 A4.3.5—Develop Training Curriculum 107
5.36 A4.4—Implement and Record Training 109
5.36.1 A4.4.1—Manage Training Implementation and Record 109 5.36.2 A4.4.2—Conduct Instructor-Led Training 109 5.36.3 A4.4.3—Conduct Self-Study Training 109 5.36.4 A4.4.4—Conduct Device/Simulator Training 109 5.36.5 A4.4.5—Conduct Aircraft Training 109
5.37 A4.5—Evaluate Training 111
5.37.1 A4.5.1—Manage Training Evaluation 111 5.37.2 A4.5.2—Conduct Training System Evaluation 111 5.37.3 A4.5.3—Conduct Personnel Evaluation 111
5.38 A5—Provide Certificate Holder Operation Resources 113
5.38.1 A5.1—Manage Certificate Holder Operation Resource Provision 113 5.38.2 A5.2—Identify Resource Needs 113 5.38.3 A5.3—Collect Resource Information 113 5.38.4 A5.4—Procure Resources 113 5.38.5 A5.5—Provide Human Resources 113 5.38.6 A5.6—Handle Material Resources 114
5.39 A5.5—Provide Human Resources 116
5.39.1 A5.5.1—Manage Human Resource Provision 116 5.39.2 A5.5.2—Select Candidates for Job Positions 116 5.39.3 A5.5.3—Review Currency Status 116 5.39.4 A5.5.4—Review Flight/Duty Time Status 117 5.39.5 A5.5.5—Release Personnel for Assignment 117
5.40 A5.6—Handle Material Resources 119
5.40.1 A5.6.1—Manage Material Resource Handling 119 5.40.2 A5.6.2—Receive Resources 119 5.40.3 A5.6.3—Store Resources 119 5.40.4 A5.6.4—Distribute Resources 119
6. GLOSSARY 120
7. GENERAL DEFINITIONS 223
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LIST OF FIGURES
Figure Page 1 IDEF0 Model View 4 2 A Typical IDEF0 Diagram Hierarchy 5 3 Function Decomposition Philosophy 7 4 Typical Diagram Template 8 5 Examples of Control Patterns 9
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LIST OF ACRONYMS AAIP Approved Aircraft Inspection Program ACOSM Air Carrier Operations System Model AD Airworthiness Directives AFM Approved Flight Manual AMOC Alternate means of compliance AQP Advanced Qualification Program ASAP Aviation Safety Action Program ATA Air Transportation Association ATC Air Traffic Control CAA Civil Aviation Authority CAMP Continuous Airworthiness Maintenance Program CASE Coordinating Agency for Supplier Evaluation CASS Continuing Analysis Surveillance Systems CAT II Category II CAT III Category III CDL Configuration deviation list CFR Code of Federal Regulations COMAT Company-owned material CRM Crew Resource Management DAS Designated Alteration Station DOT Department of Tranportation ESD Electrostatic discharge ETOP Extended-range operation with two-engine airplanes FAA Federal Aviation Administration FAF Final Approach Fix FMC Flight Management Computer FMS Flight Management System FOM Flight Operations Manual FOQA Flight Operation Quality Assurance GMM General Maintenance Manual GOM General Operations Manual HAZMAT Hazardous material IAF Initial Approach Fix IATA International Air Transport Association ICAO International Civil Aviation Organization ICOM Input, Control, Output, Mechanism IDEF0 Integrated Definition Language IEP Internal Evaluation Program IFR Instrument flight rules ILS Instrument Landing System LOI Letter of inquiry MAP Missed Approach Point MEL Minimum equipment list MIE Maintenance, inspection & engineering
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MIS Mechanical Interruption Summary MMEL Master minimum equipment list MRR Mechanical Reliability Reports NWS National Weather Service OEM Original equipment manufacturer OJI On-the-job injury OJT On-the-job training OSHA Occupational Safety and Health Administration PIC Pilot-in-command PMA Part Manufacturer Approval QA Quality assurance RADAR Radio Detection and Ranging R,E&D Research, engineering and development RFM Rotorcraft Flight Manual RII Required inspection items RNP Reduced navigation performance RVSM Reduced Vertical Separation Minimum Airspace SB Service Bulletin SDR Service Difficulty Report SFAR Special Federal Aviation Regulation SMS Safety Management System SRM Structural Repair Manual STC Supplemental Type Certificate SUP Suspected unapproved parts SWARS Supplemental Aviation Weather Reporting Stations TCA Transport Canada Aviation TSO Technical Standard Order ULD Unit load device V1 Takeoff decision speed
EXECUTIVE SUMMARY Rigorous, defensible analyses, based on a validated functional model and standardized, objective data, are a necessary integral component of the systems safety approach to identifying, measuring, and predicting safety-related problems. The foundation for an effective systems safety approach is (1) a requirements analysis to determine the necessary capabilities of a certificate holder oversight system and (2) a functional analysis to describe the structure of a certificate holder. The functional analysis should include a description of the elements of the certificate holder’s functions and an analysis of the relationship between these elements. These analyses form the basic architecture upon which other task areas⎯hazard analysis, performance measure, and risk indicator design⎯are based. The output of a functional analysis is a systems engineering model that presents the major processes of the system, identifying inputs, outputs, mechanisms, and controls in graphical format. Representatives from the Federal Aviation Administration (FAA) William J. Hughes Technical Center, Hi-Tec Systems, and FJ Leonelli Group, Inc. developed a generic functional model of Title 14 Code of Federal Regulations (CFR) Part 135 certificate holders, based on the Air Carrier Operations System Model, which is a functional model of 14 CFR Part 121 certificate holders developed jointly by FAA and aviation industry partners in 2002. The 14 CFR Part 135 Certificate Holder Functional Model identifies the functions that should be performed by 14 CFR Part 135 certificate holders. It does not address the issues of how, who, when, and where to perform these functions. Because of different sizes of the operations, business managements, cultures, aircraft types, and regulatory requirements, each certificate holder may have its own way to do business. However, no matter how, when, where, or who (one person or hundreds of people) does the job, the functions are always the same. For example, the Perform Engineering Support function in this model may be conducted in different ways among different certificate holders. Large certificate holders may have their own engineering support team, whereas small certificate holders may use manufacturer’s support. However, both large and small certificate holders share the same function of Perform Engineering Support in the functional model. There are different types of operations with 14 CFR Part 135 certificate holders, such as: • Single Pilot Operator • Single Pilot in Command Operator • 14 CFR Part 135 Operations with nine or less passengers • 14 CFR Part 135 Operations with ten or more passengers • 14 CFR Part 135 Commuter The majority of the functions are the same among those different types of operators. However, as the significant variations of 14 CFR Part 135 certificate holders in aircraft types, in regulatory requirements, and in company size from single pilot operator to an operator with hundreds of employees, some operational functions may only be applicable to certain types of operations. Therefore, a specific 14 CFR Part 135 certificate holder may only be involved with some functions, instead of all functions, of the model. For example, depending on aircraft type
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certificated passenger configurations, maintenance programs may vary significantly from maintenance and inspection performed under 14 CFR Part 91, (i.e., 100-Hour/Annual Inspection), Approved Aircraft Inspection Programs, to a Continuous Airworthiness Maintenance Program (CAMP). Manual requirements are another significant variation area among different types of 14 CFR Part 135 certificate holders. The only manual requirement for Single Pilot 14 CFR Part 135 Operators is a Statement of Compliance; however, a General Maintenance Manual is required for 14 CFR Part 135 operations using aircraft that are certificated for ten or more passenger seats. This model identifies all the potential functions performed by 14 CFR Part 135 certificate holders and provides a blueprint to guide a specific certificate holder on how to conduct its business. The 14 CFR Part 135 Certificate Holder Functional Model will serve as the foundation for FAA research, engineering and development (R, E&D) efforts to support a systems safety approach to aviation safety oversight. The model also provides an important communications bridge between the FAA and the aviation industry. By identifying the functions and definitions of the model, both the FAA and the aviation industry use the same model and definitions when referring to each necessary function. The model structure uses the Integrated Definition Function Model (IDEF0) format, as defined in Federal Information Processing Standards Publication 183, and as captured in BPwin, a commercial software product from Platinum Technologies. This structured language and tool will enhance and clarify the analysis of critical system interactions and potential system vulnerabilities. The descriptions of complex operations will be explicit and open. It is noteworthy that the 14 CFR Part 135 Certificate Holder Functional Model is still open for discussion and revision as it was developed by a small group of subject matter experts within a limited timeframe. Some areas may not be properly addressed or some new issues may arise from changes within the aviation industry.
1. INTRODUCTION.
Rigorous, defensible analyses, based on a validated functional model and standardized, objective data, are a necessary integral component of the system safety approach to identifying, measuring, and predicting safety-related problems. The foundation for an effective systems safety approach is (1) a requirements analysis to determine the capabilities that a certificate holder oversight system must have and (2) a functional analysis to describe the structure of a certificate holder. Important aspects of the functional analysis are a description of the elements of the certificate holder’s functions and an analysis of the relationship between these elements. These analyses form the foundation or basic architecture upon which other task areas⎯hazard analysis, performance measure, and risk indicator design⎯are based. The output of a functional analysis is a system-engineering model that presents the major processes of the system, identifying inputs, outputs, mechanisms, and controls in graphical format. 1.1 THE 14 CFR PART 135 CERTIFICATE HOLDER FUNCTIONAL MODEL.
Representatives from the Federal Aviation Administration (FAA) William J. Hughes Technical Center, Hi-Tec Systems, and FJ Leonelli Group developed a generic functional model of Title 14 Code of Federal Regulations (CFR) Part 135 certificate holders, based on the Air Carrier Operations System Model (ACOSM), which is a functional model of 14 CFR Part 121 certificate holders developed jointly by the FAA and industry partners in 2002. The 14 CFR Part 135 Certificate Holder Functional Model identifies the functions that should be performed by 14 CFR Part 135 certificate holders. It does not address the issues of how, who, when, and where to perform these functions. Because of different sizes of the operations, business managements, cultures, aircraft types, and regulatory requirements, each air operator may have its own way to do business. However, no matter how, when, where, and who (one person or hundreds of people) does the job, the functions are always the same. For example, function Perform Engineering Support may be conducted in different ways among different certificate holders. Large certificate holders may have their own engineering support team, whereas small certificate holders may use manufacturer’s support. However, both large and small certificate holders share the same function Perform Engineering Support in the functional model. There are different types of 14 CFR Part 135 certificate holders, such as: • Single Pilot Operator • Single Pilot in Command Operator • 14 CFR Part 135 Operations with nine or less passengers • 14 CFR Part 135 Operations with ten or more passengers • 14 CFR Part 135 Commuter The majority of the functions are the same among those different types of operators. However, as the significant variations of 14 CFR Part 135 certificate holders in aircraft types, in regulatory requirements, and in company size from single pilot operator to an operator with hundreds of employees, some operational functions may only be applicable to certain types of operations. Therefore, a specific 14 CFR Part 135 certificate holder may only be involved with some functions,
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instead of all functions, of the model. For example, depending on aircraft type certificated passenger configurations, maintenance programs may vary significantly from maintenance and inspection performed under 14 CFR Part 91, (i.e., 100-Hour/Annual Inspection), Approved Aircraft Inspection Programs (AAIP), to a Continuous Airworthiness Maintenance Program (CAMP), and so forth. Another significant variation area among different types of 14 CFR Part 135 certificate holders is the manual requirement. Single pilot 14 CFR Part 135 operators are not required to maintain manuals. The only manual requirement is a Statement of Compliance, whereas a General Maintenance Manual is required for 14 CFR Part 135 operations using aircraft that are certificated for ten or more passenger seats. This model identifies all the potential functions performed by 14 CFR Part 135 certificate holders and provides a blueprint to guide a specific certificate holder to conduct its business. The 14 CFR Part 135 Certificate Holder Functional Model will serve as the foundation for FAA research, engineering and development (R, E&D) efforts to support a system safety approach to aviation safety oversight. The model also provides an important communications bridge between the FAA and the aviation industry. By identifying and agreeing upon the functions and definitions of the model, both the FAA and the aviation industry are looking at the same model, using the same definitions, and talking about the same thing. The model structure uses the Integrated Definition Function Model (IDEF0) format, as defined in Federal Information Processing Standards Publication 183, and as captured in BPwin, a commercial software product from Platinum Technologies. With this structured language and tool, the analysis of critical system interactions and potential system vulnerabilities will be enhanced and clarified. The descriptions of complex operations will be explicit and open. 1.2 OBJECTIVES.
The goals of the 14 CFR Part 135 Certificate Holder Functional Model effort are • to develop a functional model (using the IDEF0 standard) that demonstrates the processes
and inter-relationships of the certificate holder functions to be used in the development of the FAA Safety Assurance Oversight System on 14 CFR Part 135 air operators.
• to provide common definitions of certificate holder processes and terminology to promote
mutual understanding of certificate holder operational activities and functions. The 14 CFR Part 135 Certificate Holder Functional Model is critical for understanding the impact of change related to certificate holder and FAA activities and the interactions among the elements of the certificate holders and other programs. An accurate descriptive functional model will enable certificate holders and the FAA to interact more effectively on safety management matters.
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1.3 RESEARCH, ENGINEERING AND DEVELOPMENT EFFORTS.
The following R, E&D are parallels efforts that also support the model: • The development of additional models to be used to give more consideration to the
understanding of safety-critical relationships between certificate holders and their supporting maintenance and training contractors.
• The identification of the 14 CFRs associated with each Input, Control, Output, Mechanism (ICOM) and process.
• The identification of the 14 CFRs associated with the interfaces across diagrams.
• The identification of the hazards associated with 14 CFR Part 135 certificate holders. 2. INTEGRATED DEFINITION LANGUAGE NOTATION.
IDEF0 (pronounced eye-deaf-zero) is a modeling technique used to create a description of a business or organizational process and is used to analyze how the organization or system currently conducts its business. IDEF0 is a graphical approach using boxes and arrows to describe a process. The boxes represent activities conducted within the organization or system and arrows represent objects or information involved in the activities. The arrows are subdivided into four categories: • Inputs: Items consumed by the activity, e.g., materials, information
• Controls: Documentation that guides, regulates, or influences the activity, e.g., rules, regulations, policies, procedures
• Outputs: Items produced by the activity, e.g., material, information
• Mechanisms: Entities used to realize the activity, e.g., people, organizations, systems, facilities, equipment
In IDEF0 terminology, these are called ICOMs, an acronym for Input, Control, Output, and Mechanism. ICOMs connect to an activity box from different sides of the box: Controls connect at the top, Inputs connect at the left, Outputs connect at the right, and Mechanisms connect at the bottom, as shown in figure 1.
3
Activity Input Output
Mechanism
Figure 1. IDEF0 Model View
An IDEF0 model represents the whole system as a simple activity in a single diagram, called the context activity. A diagram is the detailed description of a certain activity (or function) whose name (TITLE) and activity number (NODE) in the activity hierarchy are shown at the bottom of each diagram. A diagram consists of boxes representing the activities (functions) and arrows representing the interaction of the information or objects with the related activities. The context diagram, the A-0 diagram, pronounced “A - zero diagram,” defines the context and the system boundary the model addresses. The context activity box appears on this diagram representing the function of the system; arrows entering or exiting this box indicate interactions between the system and the external environment. When the context activity is decomposed into detailed levels, those arrows will automatically link to corresponding subactivities and appear on the subdiagrams. As the process becomes more detailed, the context activity is decomposed to subordinate levels, and subdiagrams are created to show those subactivities. This decomposition process continues until all relevant activities are evaluated relative to the context activity. These hierarchical diagrams comprise the core of the IDEF0 model. Figure 2 shows a typical decomposition diagram hierarchy.
4
A0
Figure 2. A Typical IDEF0 Diagram Hierarchy
3. MODEL DESCRIPTION.
3.1 PURPOSE.
The purpose of the 14 CFR Part 135 Certificate Holder Functional Model is to develop a generic functional model of 14 CFR Part 135 certificate holder operation activities and interactions among functions used to accomplish those activities. By identifying the functions and definitions of the model, both the FAA and the aviation industry use the same model and definitions when referring to each necessary function. 3.2 SCOPE.
The 14 CFR Part 135 Certificate Holder Functional Model concentrates on following key certificate holder operation processes: • Operational management • Air transportation • Aircraft maintenance, inspection, and engineering • Personnel training
A-0
A1
A0
A2
A3
A21
A2
A22 A23
A24
A31
A3
Context activity
A32
A33
5
• Operational resources provision The following are beyond the scope of the 14 CFR Part 135 Certificate Holder Functional Model: • Sales and marketing initiatives such as pricing, scheduling, advertising, ticket and cargo
sales, reservations, and customer services. • Processes with supporting staff, such as accounting, finances and property acquisition,
information services, human resources, medical, legal, public relations, and processes done by some subcontractors, e.g., screening and food services.
The model can be defined at different levels of detail to meet various kinds of requirements. As the first effort, the 14 CFR Part 135 Certificate Holder Functional Model details certificate holder operation processes down several layers until further detail becomes less beneficial in the generic model. 3.3 VIEWPOINT.
The model is developed from the certificate holder owners’ or certificate holder business managers’ viewpoint. 3.4 AUDIENCE.
The model is intended for those with a background in the air transportation industry. 3.5 MODEL DEVELOPMENT PHILOSOPHY.
The 14 CFR Part 135 Certificate Holder Functional Model is based on ACOSM, which is a generic functional model of 14 CFR Part 121 certificate holder operations. A majority of the functions are the same for 14 CFR Part 121 and 14 CFR Part 135 certificate holders; therefore, the ACOSM was used as a blueprint for 14 CFR Part 135 Certificate Holder Functional Model development. 3.5.1 Activity (Function) Decomposition.
The context activity, which is used to describe this model, is defined in section 4 as “Perform Certificate Holder Operations.” Perform Certificate Holder Operations is understood as a set of activities directly related to the movement of aircraft with passengers and/or cargo from the departing airport to the destination airport, conducted by certificate holders operated under 14 CFR Part 135. The context activity, Perform Certificate Holder Operations, is decomposed into five subactivities: • Manage Certificate Holder Operations • Perform Air Transportation • Perform Aircraft Maintenance, Inspection, and Engineering • Perform Personnel Training • Provide Certificate Holder Operation Resources
6
Each subactivity on this child diagram is further decomposed into a more detailed level on its own subordinate diagrams, based on the philosophy shown in figure 3.
Figure 3. Function Decomposition Philosophy • The Manage Activity function identifies activity management functions, including the
scheduling, directing, and coordinating of other activities on the same diagram and also identifies the resource requirements to conduct those activities.
• The Execute Activity function converts the input to the output under the directives from the
Manage Activity and with the Provide Resources function. • The Provide Resources function selects, allocates, and supplies any necessary resources to
support the above two activities. Here “resources” means the elements necessary for the successful accomplishment of certain functions. The elements include properly trained and certified personnel, adequate facilities, required information, and material support.
Since function A5 Provide Certificate Holder Operations Resources on A0 diagram in section 5 should or will acquire, allocate, and supply all resources for certificate holder operations, the box—Provide Resources on figure 3—does not need to be included on each diagram. Therefore, the decomposition template used for function decomposition is shown as figure 4.
Manage Activity
Execute Activity
Provide Resources Activity
execution resources
Activity management resources
Activity execution status
Activity execution directives
Directives Control
Input
Input
Input
Output
Output
Control
Activity resources
Resource provision status
7
Manage Activity
Execute Activity
Activity execution resources
Figure 4. Typical Diagram Template
3.5.2 Status Arrows.
Each function, except the Manage Activity function located at the upper-left corner of each diagram, has a status arrow as its output. The status arrows are logical connections linking different functions to broadcast the performance of each function to others for information-sharing purposes. Those status arrows do not carry the primary information needed to initiate functions. If a function produces specific information that is used as a primary input by another function, a separate output arrow, instead of status arrow, is used to carry this specific information. 3.5.3 Directives Arrows.
Each function has a directives arrow as its control to regulate its execution process. The directives include policies, procedures, or instructions and can exist in various forms, such as manuals, e-mail, notes, phone calls, and conversations. 3.5.4 Control Patterns.
There are two linking patterns of the control arrows imported from the parent level of function in the model. As shown in figure 5, the CONTROL arrow (bold) is either directly linked to an execution function to direct its execution (as in pattern A) or linked to a management function first and then through its OUTPUT – function execution directives to direct the execution of the function (as in pattern B).
Activity management resources
Activity execution status
Activity execution directives
Directives Control
Input
Input
Output
Output
Activity resources
8
(A) (B)
Figure 5. Examples of Control Patterns Pattern A indicates that the CONTROL information can be directly applied to or directly used by the execution function, whereas pattern B indicates the CONTROL information needs to be converted or interpreted into “Directives” before it is used to direct the execution of activity. For example, FAA regulations cannot be directly applied to the execution of the airlines’ operational functions, they need to be converted through management function into the company policies or procedures before they are used to regulate the execution functions. 3.5.5 Tunneled Arrow.
A tunneled arrow is used to provide information at a specific level of decomposition that is not required for understanding at other levels. For example, tunneling an arrow at the unconnected end means that the data or objects are not necessary at the next higher (parent) level and hence shall not be shown connecting to the parent box. For example, the INPUT to A5.5-Provide human resources, personnel to be assigned in section 5.38.5, is shown in a tunneled arrow, which means that the origin of those personnel does not need to be specified. 4. MODEL ACTIVITY HIERARCHY.
The activity number in the front of each activity shows its location in the activity hierarchy. Examples include: • A-0 is the context activity defining the system and is located at the top of the activity
hierarchy. • A1, A2, A3, A4, and A5 are subactivities decomposed from A0 and are located on the first
level of the decomposition hierarchy. • A3.1, A3.2, A3.3, and A3.4 are subactivities decomposed from A3 and are located on the
second level of the decomposition hierarchy. • A3.3.1, A3.3.2, and A3.3.3 are subactivities decomposed from A3.3 and are located on the
third level of the decomposition hierarchy.
Manage activity
Execute activity
Manage activity
Provide resource
Execute activity
Provide resource
9
In the IDEF0 model, a set of subactivities directly decomposed from a parent activity comprises a diagram that shows the interaction between those activities. The activity hierarchy of the 14 CFR Part 135 Certificate Holder Functional Model is presented below. A0 Perform Part 135 certificate holder operations A1 Manage certificate holder operations A2 Perform air transportation A3 Perform aircraft maintenance, inspection & engineering A4 Perform personnel training A5 Provide certificate holder operation resources A1.1 Manage certificate holder functions A1.2 Plan operations A1.3 Perform operational control A1.4 Project utilization A1.5 Develop certificate holder policies & procedures A1.6 Administer safety program A1.7 Perform information management A1.2.1 Coordinate plan development A1.2.2 Develop flight operations plan A1.2.3 Develop maintenance plan A1.2.4 Develop training plan A1.2.5 Develop resource provision plan A1.3.1 Manage operational control A1.3.2 Plan flight segments A1.3.3 Dispatch aircraft A1.3.4 Perform maintenance control A1.3.2.1 Manage flight segment planning
A1.3.2.2 Evaluate weather A1.3.2.3 Plan flight routes A1.3.2.4 Accept payload A1.3.2.5 Perform load/fuel planning
A1.3.2.6 Assign aircraft A1.3.2.7 Assign crewmember(s) A1.3.3.1 Manage aircraft dispatch
A1.3.3.2 Produce preflight package A1.3.3.3 Initiate flight locating procedure
A1.3.3.4 Monitor flight
10
A1.5.1 Coordinate certificate holder policy & procedure development A1.5.2 Develop maintenance policies & procedures A1.5.3 Develop operation policies & procedures A1.5.4 Develop training policies & procedures A1.5.5 Develop administrative policies & procedures A1.5.2.1 Manage maintenance policies & procedures development A1.5.2.2 Collect & process operational data A1.5.2.3 Perform technical evaluation A1.5.2.4 Apply approved inspection and maintenance program A1.5.3.1 Manage operations policy & procedure development A1.5.3.2 Identify & implement operations policies & procedures A1.5.3.3 Develop & evaluate operations policies & procedures A1.6.1 Manage safety program administration A1.6.2 Collect/analyze safety data A1.6.3 Perform investigation A1.6.4 Perform internal evaluation A1.6.5 Perform safety awareness program A1.7.1 Coordinate information management A1.7.2 Perform recordkeeping & reporting A1.7.3 Administer technical publication A2.1 Manage air transportation A2.2 Perform quality surveillance of operations A2.3 Perform passenger services A2.4 Perform ground operations A2.5 Perform aircraft operations A2.3.1 Manage passenger services A2.3.2 Perform preflight cabin duties A2.3.3 Perform boarding services A2.3.4 Perform in-flight services A2.3.5 Perform deplaning services A2.3.3.1 Manage boarding services A2.3.3.2 Provide check-in services A2.3.3.3 Provide security services A2.3.3.4 Provide seating services A2.4.1 Manage ground operations A2.4.2 Perform ground handling A2.4.3 Perform cargo handling A2.4.4 Replenish fuel
11
A2.4.5 Perform line services A2.4.6 Perform deicing/anti-icing services
A2.4.3.1 Manage cargo handling A2.4.3.2 Check/weigh/accept cargo A2.4.3.3 Secure cargo A2.4.3.4 Load/unload cargo A2.5.1 Manage aircraft operations A2.5.2 Perform departure operations A2.5.3 Perform cruise operations A2.5.4 Perform arrival operations A2.5.2.1 Manage departure operations A2.5.2.2 Perform predeparture ground operations A2.5.2.3 Perform takeoff operations A2.5.2.4 Perform climb operations
A2.5.2.3.1 Manage takeoff operations A2.5.2.3.2 Perform takeoff prior to V1 A2.5.2.3.3 Perform takeoff at/after V1
A2.5.2.4.1 Manage climb operations A2.5.2.4.2 Perform initial climb operations A2.5.2.4.3 Perform normal climb operations
A2.5.4.1 Manage arrival operations A2.5.4.2 Perform descent operations A2.5.4.3 Perform approach operations A2.5.4.4 Perform landing operations A2.5.4.5 Perform postarrival ground operations
A2.5.4.2.1 Manage descent operations A2.5.4.2.2 Perform initial descent operations A2.5.4.2.3 Perform descent and approach operations
A3.1 Manage MIE A3.2 Perform surveillance of maintenance A3.3 Perform aircraft maintenance A3.4 Perform engineering support
A3.2.1 Manage quality surveillance A3.2.2 Perform quality assurance A3.2.3 Perform quality control
12
A3.2.2.1 Manage QA process A3.2.2.2 Monitor mechanical performance A3.2.2.3 Perform maintenance program audit/investigation A3.2.2.4 Analyze quality data & develop responses A3.2.2.5 Perform QA administrative function
A3.2.2.2.1 Manage mechanical performance monitoring A3.2.2.2.2 Collect & analyze operational data A3.2.2.2.3 Identify mechanical deficiencies
A3.3.1 Manage aircraft maintenance A3.3.2 Evaluate aircraft A3.3.3 Perform scheduled/nonscheduled maintenance A3.3.2.1 Manage aircraft evaluation A3.3.2.2 Detect aircraft discrepancies A3.3.2.3 Diagnose aircraft discrepancies A3.3.2.4 Evaluate aircraft discrepancies A3.3.3.1 Manage scheduled/nonscheduled maintenance A3.3.3.2 Perform line maintenance A3.3.3.3 Perform heavy maintenance A3.3.3.4 Perform component maintenance A3.3.3.3.1 Manage heavy maintenance A3.3.3.3.2 Perform aircraft repair A3.3.3.3.3 Perform aircraft test and evaluation A3.3.3.4.1 Manage component maintenance A3.3.3.4.2 Perform configuration control A3.3.3.4.3 Evaluate/maintain aircraft components A3.3.3.4.4 Perform part usage analysis A3.4.1 Manage engineering support A3.4.2 Perform standardization & modification A3.4.3 Perform fleet operation support A3.4.4 Provide engineering support resources A4.1 Manage personnel training A4.2 Identify & Analyze training requirements A4.3 Design & Develop training A4.4 Implement training A4.5 Evaluate training
13
A4.3.1 Manage training design & development A4.3.2 Develop training objectives A4.3.3 Set performance standards A4.3.4 Select training provider A4.3.5 Develop training curriculum A4.4.1 Manage training implementation and record A4.4.2 Conduct instructor-led training A4.4.3 Conduct self-study training A4.4.4 Conduct device/simulator training A4.4.5 Conduct aircraft training A4.5.1 Manage training evaluation A4.5.2 Conduct training system evaluation A4.5.3 Conduct personnel evaluation A5.1 Manage certificate holder operation resource provision A5.2 Identify resource needs A5.3 Collect resource information A5.4 Procure resources A5.5 Provide human resources A5.6 Handle material resources A5.5.1 Manage human resource provision A5.5.2 Select candidates for job positions A5.5.3 Review currency status A5.5.4 Review flight/duty time status A5.5.5 Release personnel for assignment A5.6.1 Manage material resource handling A5.6.2 Receive resources A5.6.3 Store resources A5.6.4 Distribute resources 5. MODEL DIAGRAMS.
The IDEF0 diagrams of the 14 CFR Part 135 Certificate Holder Functional Model, showing the interactions among activities and generated by the BPwin tool, are presented in this section. Each diagram is followed by the definitions of activities appearing on the diagram. Section 6 provides the definitions of information/objects shown as arrows on the diagrams followed by the arrow connections to show the information/object flows in the model. The definitions for general terms in the model are given in section 7.
14
15
The following conventions are used for reading facilitation purposes: • Arrows and text in BLUE are referred to as INPUT • Arrows and text in RED are referred to as CONTROL • Arrows and text in BLACK are referred to as OUTPUT • Arrows and text in GREEN are referred to as MECHANISM
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Per
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Par
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Cer
tific
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pera
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A-0
P. 1
A0
Per
form
P
art 1
35 C
ertif
icat
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olde
r Ope
ratio
ns
ATC
info
rmat
ion
Pay
load
at d
epar
ture
airp
ort
Cer
tific
ate
hold
erbu
sine
ssdi
rect
ives
Tran
spor
tatio
nre
quire
men
ts
ATC
inst
ruct
ions
/cle
aran
ces
Gov
ernm
ent
regu
latio
ns/
over
sigh
t
Per
sonn
elqu
alifi
catio
nre
quire
men
tsLe
gal
Tech
nica
l dat
a
Pay
load
at d
estin
atio
n ai
rpor
t
Term
inat
ed p
erso
nnel
Cer
tific
ate
hold
erop
erat
ion
reso
urce
sA
irpor
tsA
TCfa
cilit
ies
Com
mun
icat
ion
& re
porti
ng
Airp
ort/
wea
ther
/ top
ogra
phic
al in
form
atio
n
Ava
ilabl
e ve
ndor
s/co
ntra
ctor
s/O
EM
s
Inco
min
g re
sour
ce in
form
atio
n
Reg
ulat
ory
or o
ther
ext
erna
l lia
ison
Alte
rnat
ive
regu
lato
ryco
mpl
ianc
eda
ta
Rej
ecte
d pa
yloa
d
Inco
min
g re
sour
ces
Con
tract
ed r
esou
rces
Dis
posa
l of r
ejec
ted
mat
eria
ls
Pay
load
info
rmat
ion
16
5.1
A-0
—PE
RFO
RM
PA
RT
135
CER
TIFI
CA
TE H
OLD
ER O
PER
ATI
ON
S.
This
fun
ctio
n ca
ptur
es th
e pr
oces
s co
nduc
ted
by a
cer
tific
ate
hold
er u
nder
14
CFR
Par
t 135
to p
rovi
de a
ir tra
nspo
rtatio
n se
rvic
es to
tra
nspo
rt pa
yloa
d (p
asse
nger
s an
d/or
car
go) b
y ai
rcra
ft fr
om o
ne a
irpor
t to
anot
her.
Thi
s fu
nctio
n co
nsis
ts o
f the
follo
win
g fiv
e m
ajor
co
mpo
nent
s:
• M
anag
e ce
rtific
ate
hold
er o
pera
tions
•
Perf
orm
air
trans
porta
tion
• Pe
rfor
m m
aint
enan
ce, i
nspe
ctio
n &
eng
inee
ring
• Pe
rfor
m p
erso
nnel
trai
ning
•
Prov
ide
certi
ficat
e ho
lder
ope
ratio
n re
sour
ces
This
is
the
cont
ext
activ
ity o
f th
e 14
CFR
Par
t 13
5 C
ertif
icat
e H
olde
r Fu
nctio
nal
Mod
el,
whi
ch d
efin
es t
he s
yste
m a
nd s
yste
m
boun
darie
s th
at th
e m
odel
cov
ers.
The
info
rmat
ion/
obje
cts
linki
ng to
this
act
ivity
rep
rese
nt th
e in
tera
ctio
n be
twee
n th
e ce
rtific
ate
hold
er o
pera
tions
syst
em a
nd th
e ex
tern
al e
nviro
nmen
t. Th
e ou
tput
s of t
his a
ctiv
ity, s
how
n as
arr
ows e
xitin
g fr
om th
e rig
ht si
de o
f the
act
ivity
box
, are
:
17
• Pa
yloa
d at
des
tinat
ion
airp
ort
• C
omm
unic
atio
n &
repo
rting
•
Rej
ecte
d pa
yloa
d •
Term
inat
ed p
erso
nnel
•
Con
tract
ed re
sour
ces
• D
ispo
sal o
f rej
ecte
d m
ater
ials
The
inpu
ts u
sed
to g
ener
ate
thes
e ou
tput
s, sh
own
as a
rrow
s ent
erin
g th
e le
ft si
de o
f act
ivity
box
, are
: •
Payl
oad
at d
epar
ture
airp
ort
• Pa
yloa
d in
form
atio
n
• In
com
ing
reso
urce
s •
Inco
min
g re
sour
ce in
form
atio
n •
Airp
ort/w
eath
er/to
pogr
aphi
cal i
nfor
mat
ion
•
Reg
ulat
ory
or o
ther
ext
erna
l lia
ison
• Te
chni
cal d
ata
• A
ir Tr
affic
Con
trol (
ATC
) inf
orm
atio
n •
Ava
ilabl
e ve
ndor
s/co
ntra
ctor
s/O
EMs
The
exec
utio
n of
this
act
ivity
is g
over
ned
by a
set
of r
egul
atio
ns o
r con
trols
rela
ted
to th
e go
vern
men
t, th
e ce
rtific
ate
hold
er, a
nd it
s en
viro
nmen
t, et
c. T
hey
are
repr
esen
ted
as c
ontro
ls e
nter
ing
the
top
of th
e ac
tivity
box
and
incl
ude:
•
ATC
inst
ruct
ions
/cle
aran
ces
• C
ertif
icat
e ho
lder
bus
ines
s dire
ctiv
es
• Pe
rson
nel q
ualif
icat
ion
requ
irem
ents
•
Tran
spor
tatio
n re
quire
men
ts
• Le
gal
• G
over
nmen
t reg
ulat
ions
/ove
rsig
ht
A s
et o
f re
sour
ces
are
need
ed to
sup
port
the
exec
utio
n of
the
activ
ity th
at a
re c
onsi
dere
d as
mec
hani
sms
ente
ring
the
botto
m o
f th
e ac
tivity
box
in th
e di
agra
m:
• A
TC fa
cilit
ies
18
• A
ltern
ativ
e re
gula
tory
com
plia
nce
data
•
Airp
orts
•
Cer
tific
ate
hold
er o
pera
tion
reso
urce
s
The
ICO
Ms
appe
arin
g on
this
A-0
dia
gram
will
aut
omat
ical
ly a
ppea
r on
its c
hild
dia
gram
s th
roug
hout
the
activ
ity d
ecom
posi
tion
but
will
be
conn
ecte
d to
mor
e sp
ecifi
c ac
tiviti
es si
nce
the
deco
mpo
sitio
n is
on
a m
ore
deta
iled
leve
l.
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TEX
T:
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NO
DE
:TI
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:N
UM
BE
R:
Per
form
Par
t 135
Cer
tific
ate
Hol
der O
pera
tions
A0
P. 2
A1
Man
age
certi
ficat
eho
lder
oper
atio
ns
A2
Per
form
ai
rtra
nspo
rtatio
n
A3
Per
form
mai
nten
ance
,in
spec
tion
&en
gine
erin
g
A4
Per
form
pers
onne
ltra
inin
g
A5
Pro
vide
certi
ficat
eho
lder
oper
atio
nre
sour
ces
Gov
ernm
ent r
egul
atio
ns/ o
vers
ight
19
GM
M
Per
sonn
el tr
aini
ng re
sour
ces
Allo
cate
d ai
rcra
ft
ATC
inst
ruct
ions
/cle
aran
ces
Airp
orts
ATC
faci
litie
s
Pay
load
at d
estin
atio
n ai
rpor
t
Air
trans
porta
tion
reso
urce
s
Pay
load
at depa
rture
airp
ort
Cer
tific
ate
hold
erop
erat
ion
reso
urce
sP
erso
nnel
trai
ning
reco
rds
Man
ual S
yste
m
Cer
tific
ate
hold
erop
erat
ion
man
agem
ent
reso
urce
s
Trai
ning
fore
cast
MIE
reso
urce
s(in
sour
ce &
out
sour
ce)
Term
inat
ed p
erso
nnel
Air
trans
porta
tion
stat
us
Ope
ratio
nal d
ata
Cre
wm
embe
r(s)
to b
e as
sign
ed
Flig
ht e
xecu
tion
info
rmat
ion
App
rove
d In
spec
tion
and
othe
r mai
nten
ance
pro
gram
s
QA
aut
horiz
atio
n
Allo
cate
dex
pend
able
sup
plie
sM
IEre
cord
s
Airw
orth
y ai
rcra
ft
Mai
nten
ance
man
agem
ent p
lan
Cer
tific
ate
hold
erop
erat
ion
reco
rds
Res
ourc
epr
ovis
ion
reco
rds
Airc
raft
reco
rds
Rej
ecte
d pa
rt tra
ckin
g
Airp
ort/
wea
ther
/to
pogr
aphi
cal
info
rmat
ion
App
rove
d in
spec
tion
and
mai
nten
ance
app
licat
ion
polic
ies
& p
roce
dure
s
Inco
min
g re
sour
ces
Airc
raft
to b
e ev
alua
ted
Qua
lifie
dpe
rson
nel
Eng
inee
ring
inst
ruct
ions
Tran
spor
tatio
nre
quire
men
tsP
erso
nnel
qua
lific
atio
n re
quire
men
ts
Util
izat
ion
proj
ectio
n
Lega
lS
peci
al fl
ight
ope
ratio
ns
Acc
epte
d m
aint
enan
ce re
cord
s
Cer
tific
ate
hold
erre
sour
ce in
form
atio
n
Allo
cate
d ce
rtific
ate
hold
er o
pera
tion
reso
urce
s
Ava
ilabl
e ve
ndor
s/co
ntra
ctor
s/O
EM
s
Ass
igne
dcr
ewm
embe
r(s)
Mai
nten
ance
ord
ers
Ana
lytic
al re
sults
Cer
tific
ate
hold
erre
sour
cein
form
atio
n
MIE
sta
tus
Per
sonn
el tr
aini
ngst
atus
Cer
tific
ate
hold
erop
erat
ion
stat
us
Cer
tific
ate
hold
erop
erat
ion
reso
urce
prov
isio
n st
atus
Trai
ning
pol
icie
s &
pro
cedu
res
App
rove
d op
erat
ions
pol
icie
s &
pro
cedu
res
ATC
info
rmat
ion
Inco
min
g re
sour
ce in
form
atio
n
OE
M g
uida
nce
Tech
nica
lda
ta Tech
nica
l com
mun
icat
ion
& re
porti
ngR
esou
rce
prov
isio
npl
an
Dis
posa
l of r
ejec
ted
mat
eria
ls
Airw
orth
y pa
rts/a
ccep
tabl
eto
olin
g/S
peci
al to
ols
& te
steq
uipm
ent p
assi
ng in
spec
tion
Airc
raft/
part
info
rmat
ion
Rej
ecte
d pa
rts a
nd to
ols
Ope
ratio
ns a
udit
repo
rts
Par
ts/s
peci
al to
ols
and
test
equ
ipm
ent f
or re
ceiv
ing/
final
insp
ectio
n
Reg
ulat
ory
or o
ther
exte
rnal
liais
on
Par
ts/to
olin
g fa
bric
ated
/repa
ired
Uns
ervi
ceab
le p
arts
/tool
ing
for e
valu
atio
n/re
pair
Allo
cate
d ai
rwor
thy
parts
Per
sonn
el fo
r tra
inin
g
Airc
raft
tobe ev
alua
ted
Alte
rnat
ive
regu
lato
ryco
mpl
ianc
e da
ta
Rel
iabi
lity
data
Pay
load
info
rmat
ion
Con
trolle
d do
cum
enta
tion
FOQ
A
Rej
ecte
d pa
yloa
d
Com
mun
icat
ion
& re
porti
ng
Info
rmat
ion
afte
r airc
raft
grou
nd s
ervi
ces
Req
uest
for
reso
urce
s
QA
-driv
en a
ctio
ns
Con
tract
ed r
esou
rces
Met
hods
for c
orre
ctio
n of
def
icie
ncie
s
Sho
p fin
ding
s da
ta
Util
izat
ion-
base
d re
sour
ce re
quire
men
ts
Cer
tific
ate
hold
er b
usin
ess
dire
ctiv
es
QA
auth
oriz
atio
n
5.2
A0—
PER
FOR
M P
AR
T 13
5 C
ERTI
FIC
ATE
HO
LDER
OPE
RA
TIO
NS.
5.2.
1 A
1—M
anag
e C
ertif
icat
e H
olde
r Ope
ratio
ns.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f cer
tific
ate
hold
er o
pera
tions
: •
Perf
orm
air
trans
porta
tion
• Pe
rfor
m a
ircra
ft m
aint
enan
ce, i
nspe
ctio
n &
eng
inee
ring
• Pe
rfor
m p
erso
nnel
trai
ning
•
Prov
ide
certi
ficat
e ho
lder
ope
ratio
n re
sour
ces
It pr
ovid
es d
irect
ives
, def
ines
requ
irem
ents
and
con
trols
, est
ablis
hes
perf
orm
ance
sta
ndar
ds fo
r the
exe
cutio
n of
thos
e ac
tiviti
es, a
nd
ensu
res t
hat t
he e
xecu
tion
is a
ccom
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se
activ
ities
.
5.2.
2 A
2—Pe
rfor
m A
ir Tr
ansp
orta
tion .
Air
trans
porta
tion
refe
rs to
inte
rsta
te, o
vers
eas,
or fo
reig
n ai
r tra
nspo
rtatio
n or
the
trans
porta
tion
of m
ail b
y ai
rcra
ft (1
4 C
FR P
art 1
).
This
fun
ctio
n ca
rrie
s ou
t th
e ta
sk o
f tra
nspo
rting
pay
load
(pa
ssen
gers
/car
go)
from
one
pla
ce t
o an
othe
r. T
his
func
tion
incl
udes
cu
stom
er o
r pas
seng
er se
rvic
es, g
roun
d op
erat
ions
, and
airc
raft
oper
atio
ns.
20
5.2.
3 A
3—Pe
rfor
m A
ircra
ft M
aint
enan
ce, I
nspe
ctio
n &
Eng
inee
ring .
This
fun
ctio
n m
aint
ains
and
sur
veils
airc
raft
to p
reve
nt d
eter
iora
tion
of th
e in
here
nt s
afet
y an
d re
liabi
lity
leve
ls o
f th
e eq
uipm
ent t
o en
sure
the
airc
raft
conf
orm
s to
its
type
des
ign
and
is in
a c
ondi
tion
for
safe
ope
ratio
n.
This
pro
cess
is u
sual
ly c
alle
d M
aint
enan
ce,
Insp
ectio
n &
Eng
inee
ring
(MIE
). M
aint
enan
ce r
efer
s to
the
insp
ectio
n, o
verh
aul,
repa
ir, p
rese
rvat
ion,
and
rep
lace
men
t of
parts
(14
C
FR P
art 1
); in
spec
tion
refe
rs to
qua
lity
assu
ranc
e an
d qu
ality
con
trols
that
con
tinua
lly s
urve
il an
d an
alyz
e th
e ap
prov
ed in
spec
tions
an
d ot
her m
aint
enan
ce p
rogr
ams
for p
erfo
rman
ce a
nd e
ffec
tiven
ess;
and
eng
inee
ring
refe
rs to
the
prov
isio
n of
eng
inee
ring
supp
ort f
or
airc
raft
mai
nten
ance
. A
fter t
his M
IE p
roce
ss, t
he a
ircra
ft is
use
d fo
r flig
ht se
rvic
es.
5.2.
4 A
4—Pe
rfor
m P
erso
nnel
Tra
inin
g .
This
fun
ctio
n pl
ans,
desi
gns,
impl
emen
ts,
and
eval
uate
s an
arr
ay o
f pr
oced
ures
, m
etho
ds,
and
prac
tices
to
impr
ove
wor
k fo
rce
capa
bilit
ies t
o m
eet m
issi
on/w
orkl
oad
requ
irem
ents
and
incr
ease
or m
aint
ain
indi
vidu
al e
mpl
oyee
kno
wle
dge,
skill
s, an
d ab
ilitie
s.
5.2.
5 A
5—Pr
ovid
e C
ertif
icat
e H
olde
r Ope
ratio
n R
esou
rces
.
This
func
tion
acqu
ires
and
allo
cate
s ai
rcra
ft, p
erso
nnel
, par
ts, m
ater
ials
, fac
ilitie
s, eq
uipm
ent,
auto
mat
ion,
info
rmat
ion
infr
astru
ctur
e,
tool
s, bu
dget
, pub
licat
ions
, and
any
oth
er re
quire
d re
sour
ces t
o su
ppor
t the
exe
cutio
n of
cer
tific
ate
hold
er o
pera
tions
.
21
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A0
NO
DE
:TI
TLE
:N
UM
BE
R:
Man
age
certi
ficat
e ho
lder
ope
ratio
nsA
1P
. 3
A1.
1
Man
age
certi
ficat
eho
lder
func
tions
A1.
2
Pla
nop
erat
ions
A1.
3
Per
form
oper
atio
nal
cont
rol
A1.
4
Pro
ject
utili
zatio
n
A1.
5
Dev
elop
certi
ficat
eho
lder
polic
ies
&pr
oced
ures
A1.
6
Adm
inis
ter
safe
ty
prog
ram
A1.
7
Per
form
info
rmat
ion
man
agem
ent
Lega
l
App
rove
d In
spec
tion
and
othe
r mai
nten
ance
pro
gram
s
Util
izat
ion
proj
ectio
ndi
rect
ives
Gov
ernm
ent r
egul
atio
ns/ o
vers
ight
Cer
tific
ate
hold
er p
olic
y&
pro
cedu
rede
velo
pmen
t dire
ctiv
es
Tran
spor
tatio
nre
quire
men
ts
22
Flig
ht o
pera
tions
Trai
ning
fore
cast
Cer
tific
ate
hold
erop
erat
ion
man
agem
ent
reso
urce
s
Cer
tific
ate
hold
er re
sour
ce in
form
atio
n
Mai
nten
ance
man
agem
ent p
lan
Cer
tific
ate
hold
er p
olic
y &
proc
edur
e de
velo
pmen
t sta
tus
Airp
ort/
wea
ther
/ top
ogra
phic
al in
form
atio
n
Tech
nica
l dat
a
Cer
tific
ate
hold
er o
pera
tion
reco
rds
Cer
tific
ate
hold
er fu
nctio
nm
anag
emen
t res
ourc
es
Sta
tus
Ope
ratio
npl
anni
ngre
sour
ces
Util
izat
ion
proj
ectio
n re
sour
ces
Util
izat
ion
proj
ectio
n
Cer
tific
ate
hold
erpo
licie
s &
pro
cedu
res
deve
lopm
ent r
esou
rces
FOQ
A
Util
izat
ion
proj
ectio
nst
atus
Rel
iabi
lity
data
Trai
ning
pol
icie
s &
pro
cedu
res
Airc
raft
reco
rds
Ope
ratio
nal c
ontro
lst
atus
Cer
tific
ate
hold
er o
pera
tion
stat
usFl
ight
exe
cutio
n in
form
atio
n
Reg
ulat
ory
or o
ther
ext
erna
l lia
ison
App
rove
d in
spec
tion
and
mai
nten
ance
app
licat
ion
polic
ies
& p
roce
dure
s
Ope
ratio
n pl
anin
gst
atus
audi
t rep
orts
Airp
ort/w
eath
er in
form
atio
n
Info
rmat
ion
man
agem
ent
stat
us
Spe
cial
flig
ht o
pera
tions
Ope
ratio
n pl
anni
ngdi
rect
ives
Ope
ratio
ns
Cer
tific
ate
hold
er o
pera
tion
man
agem
ent d
irect
ives
Info
rmat
ion
man
agem
ent
dire
ctiv
es
App
rove
d op
erat
ions
pol
icie
s &
pro
cedu
res
Ope
ratio
nal c
ontro
ldi
rect
ives
CA
MP
Pay
load
info
rmat
ion
ATC
info
rmat
ion
Mai
nten
ance
ord
ers
Dat
a fo
r sto
rage
Ope
ratio
nal c
ontro
lre
sour
ces
Sec
urity
Man
ual S
yste
m
QA
aut
horiz
atio
n
Cer
tific
ate
hold
er b
usin
ess
dire
ctiv
es
GM
M
GO
M
Saf
ety
prog
ram
adm
inis
tratio
ndi
rect
ives
Eng
inee
ring
inst
ruct
ions
Com
mun
icat
ion
& re
porti
ng
Res
ourc
e pr
ovis
ion
plan
Saf
ety
man
agem
ent r
ecom
men
datio
n/fin
ding
s
Ana
lytic
al re
sults
Dat
a fo
r int
erna
l ana
lysi
s
Inte
rnal
feed
back
on
tech
nica
l/ope
ratio
nal c
onte
nts
ME
L/C
DL
Con
trolle
d do
cum
enta
tion
Inte
rnal
ly g
ener
ated
saf
ety/
com
plia
nce
data
Saf
ety
prog
ram
adm
inis
tratio
nre
sour
ces
Tech
nica
l com
mun
icat
ion
& re
porti
ng
Info
rmat
ion
afte
r airc
raft
grou
nd s
ervi
ces
Saf
ety
awar
enes
s in
form
atio
n
Saf
ety
prog
ram
adm
inis
tratio
nst
atus
Req
uest
for r
esou
rces
Met
hods
for c
orre
ctio
n of
def
icie
ncie
s
Sho
p fin
ding
s da
ta
Info
rmat
ion
man
agem
ent
reso
urce
sA
ccep
ted
mai
nten
ance
reco
rds
Alte
rnat
ive
regu
lato
ryco
mpl
ianc
e da
ta
5.3
A1—
MA
NA
GE
CER
TIFI
CA
TE H
OLD
ER O
PER
ATI
ON
S.
5.3.
1 A
1.1—
Man
age
Cer
tific
ate
Hol
der F
unct
ions
.
This
func
tion
cont
rols
and
pro
vide
s gu
idel
ines
for c
ertif
icat
e ho
lder
ope
ratio
ns w
hen
chan
ges
occu
r in
a ce
rtific
ate
hold
er’s
flee
t siz
e,
com
posi
tion,
flig
ht ro
utes
, or u
tiliz
atio
n an
d in
its s
uppo
rt sy
stem
s, m
anag
emen
t, an
d op
erat
ions
.
This
fun
ctio
n al
so p
rovi
des
dire
ctiv
es a
nd d
efin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
oth
er m
anag
emen
t fu
nctio
ns t
o en
sure
thei
r exe
cutio
n is
con
sist
ent w
ith b
usin
ess c
hang
es a
nd re
cogn
ized
def
icie
ncie
s. 5.
3.2
A1.
2—Pl
an O
pera
tions
.
This
func
tion
prod
uces
pla
ns fo
r the
exe
cutio
n of
cer
tific
ate
hold
er o
pera
tions
incl
udin
g:
• Fl
ight
ope
ratio
ns
• M
aint
enan
ce m
anag
emen
t pla
n •
Res
ourc
e pr
ovis
ion
plan
•
Pers
onne
l tra
inin
g pl
an
23
5.3.
3 A
1.3—
Perf
orm
Ope
ratio
nal C
ontro
l.
Ope
ratio
nal
cont
rol,
with
res
pect
to
a fli
ght,
mea
ns t
he e
xerc
ise
of a
utho
rity
over
ini
tiatin
g, c
ondu
ctin
g, o
r te
rmin
atin
g a
fligh
t (1
4 C
FR P
art 1
). T
his
func
tion
mak
es th
ose
deci
sion
s an
d pe
rfor
ms
thos
e ac
tions
on
a da
ily b
asis
that
are
nec
essa
ry to
ope
rate
flig
hts
safe
ly a
nd in
com
plia
nce
with
the
regu
latio
ns.
Ope
ratio
nal c
ontro
l fun
ctio
ns in
clud
e, b
ut a
re n
ot li
mite
d to
, the
follo
win
g:
• C
rew
mem
bers
and
airc
raft
sche
dulin
g •
Acc
eptin
g ch
arte
r flig
hts
• R
evie
win
g w
eath
er a
nd N
otic
es T
o A
irmen
•
Flig
ht p
lann
ing
Info
rmat
ion
that
nee
ds t
o be
col
lect
ed a
nd d
isse
min
ated
to
plan
and
con
duct
a f
light
saf
ely
incl
udes
, bu
t is
not
lim
ited
to,
the
follo
win
g:
• En
rout
e an
d te
rmin
al w
eath
er c
ondi
tions
•
Fuel
requ
irem
ents
•
Nav
igat
ion
• A
irpor
t fac
ilitie
s Th
is fu
nctio
n su
pplie
s a
real
-tim
e co
ntro
l ove
r rel
ease
of r
esou
rces
and
dire
ctio
n of
act
iviti
es re
quire
d fo
r flig
ht o
pera
tions
bot
h pr
ior
to d
ispa
tch
and
durin
g th
e fli
ght.
5.
3.4
A1.
4—Pr
ojec
t Util
izat
ion.
This
func
tion
prov
ides
est
imat
es o
r req
uire
men
ts fo
r the
util
izat
ion
of a
sset
s and
dev
elop
s the
util
izat
ion
plan
. 5.
3.5
A1.
5—D
evel
op C
ertif
icat
e H
olde
r Pol
icie
s & P
roce
dure
s .
This
fun
ctio
n de
velo
ps o
r re
vise
s ce
rtific
ate
hold
er p
olic
ies
and
proc
edur
es r
elat
ed t
o op
erat
ions
, m
aint
enan
ce,
train
ing,
res
ourc
e pr
ovis
ion,
and
adm
inis
tratio
n to
regu
late
the
exec
utio
n of
cer
tific
ate
hold
er b
usin
ess.
Exa
mpl
es o
f tho
se p
olic
ies
and
proc
edur
es m
ay
incl
ude
the
Gen
eral
Mai
nten
ance
Man
ual
(GM
M),
Gen
eral
Ope
ratio
ns M
anua
l (G
OM
), C
ontin
uous
Airw
orth
ines
s M
aint
enan
ce
Prog
ram
(C
AM
P), A
ppro
ved
Airc
raft
Insp
ectio
n Pr
ogra
m (
AA
IP),
(Min
imum
Equ
ipm
ent
List
) M
EL/C
onfig
urat
ion
Dev
iatio
n Li
st
(CD
L), C
ontin
uing
Ana
lysi
s Sur
veill
ance
Sys
tem
s (C
ASS
), re
liabi
lity
prog
ram
s, tra
inin
g po
licie
s and
pro
cedu
res,
and
othe
rs.
24
5.3.
6 A
1.6—
Adm
inis
ter S
afet
y Pr
ogra
m.
This
fun
ctio
n co
llect
s an
d an
alyz
es i
nfor
mat
ion
for
diss
emin
atio
n w
ithin
the
cer
tific
ate
hold
er f
or t
he p
urpo
se o
f id
entif
ying
and
m
itiga
ting
risks
. Th
is m
ay in
clud
e ris
k as
sess
men
t of t
he 1
4 C
FR P
art 1
35 c
ertif
icat
e ho
lder
. It
is n
ot re
gula
tory
requ
irem
ent f
or a
14
CFR
Par
t 135
cer
tific
ate
hold
er to
hav
e a
safe
ty p
rogr
am.
Safe
ty M
anag
emen
t Sys
tem
s w
ill b
e ad
dres
sed
unde
r thi
s fu
nctio
n w
hen
it be
com
es a
regu
lato
ry re
quire
men
t. 5.
3.7
A1.
7—Pe
rfor
m In
form
atio
n M
anag
emen
t .
This
info
rmat
ion
man
agem
ent f
unct
ion
colle
cts,
orga
nize
s, st
ores
, and
repo
rts o
r dis
sem
inat
es in
form
atio
n w
ithin
the
certi
ficat
e ho
lder
or
mai
ntai
ns th
e re
cord
s gen
erat
ed d
urin
g th
e ce
rtific
ate
hold
er o
pera
tions
for r
epor
ting
to th
e FA
A o
r oth
er th
ird p
artie
s.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A1
NO
DE
:TI
TLE
:N
UM
BE
R:
Pla
n op
erat
ions
A1.
2P
.4
A1.
2.1
Coo
rdin
ate
plan
deve
lopm
ent
A1.
2.2
Dev
elop
fligh
t ope
ratio
nspl
an
A1.
2.3
Dev
elop
mai
nten
ance
plan
A1.
2.4
Dev
elop
train
ing
plan
A1.
2.5
Dev
elop
reso
urce
prov
isio
npl
an
Tran
spor
tatio
nre
quire
men
tsO
pera
tion
plan
ning
dire
ctiv
es
Ope
ratio
n pl
anni
ng e
xecu
tion
dire
ctiv
esFl
ight
ope
ratio
npl
anni
ngdi
rect
ives
Mai
nten
ance
plan
ning
dire
ctiv
es
CA
MP
Trai
ning
plan
ning
dire
ctiv
es
Res
ourc
epr
ovis
ion
plan
ning
dire
ctiv
esOpe
ratio
n pl
anin
g st
atus
Mai
nten
ance
man
agem
ent p
lan
Trai
ning
fore
cast
Res
ourc
e pr
ovis
ion
plan
Cer
tific
ate
hold
er o
pera
tion
stat
us
Flig
ht o
pera
tions
Ope
ratio
n pl
anni
ngre
sour
ces
Pla
nnin
gco
ordi
natio
nre
sour
ces
Sta
tus
Dat
a fo
r int
erna
l ana
lysi
s
Cer
tific
ate
hold
erop
erat
ion
reco
rds
Eng
inee
ring
inst
ruct
ions
25
Res
ourc
epr
ovis
ion
plan
ning
stat
us
Trai
ning
plan
ning
sta
tus
Flig
ht o
pera
tion
plan
ning
reso
urce
s
Mai
nten
ance
plan
ning
reso
urce
s
Trai
ning
plan
ning
reso
urce
s
Mai
nten
ance
plan
ning
sta
tus
Flig
ht o
pera
tion
plan
ning
sta
tus
5.4
A1.
2—PL
AN
OPE
RA
TIO
NS.
5.4.
1 A
1.2.
1—C
oord
inat
e Pl
an D
evel
opm
ent.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f the
dev
elop
men
t of o
pera
tions
pla
ns in
a m
anne
r con
sist
ent
with
com
pany
man
agem
ent g
oals
and
regu
latio
ns:
• D
evel
op fl
ight
ope
ratio
ns p
lan
• D
evel
op m
aint
enan
ce m
anag
emen
t pla
n •
Dev
elop
trai
ning
pla
n •
Dev
elop
reso
urce
pro
visi
on p
lan
It pr
ovid
es d
irect
ives
and
def
ines
req
uire
men
ts a
nd c
ontro
ls in
acc
orda
nce
with
com
pany
pol
icie
s an
d pr
oced
ures
and
any
req
uire
d re
gula
tions
for t
hese
act
iviti
es.
5.
4.2
A1.
2.2—
Dev
elop
Flig
ht O
pera
tions
Pla
n .
This
fun
ctio
n de
velo
ps t
he f
light
sch
edul
e ba
sed
on o
pera
tiona
l in
form
atio
n.
This
fun
ctio
n al
so a
dvis
es o
n th
e av
aila
bilit
y of
re
sour
ces t
o su
ppor
t pla
nned
act
iviti
es.
26
5.4.
3 A
1.2.
3—D
evel
op M
aint
enan
ce P
lan.
This
fun
ctio
n de
velo
ps th
e m
aint
enan
ce m
anag
emen
t pla
n ba
sed
on th
e ap
prov
ed in
spec
tion
and
othe
r m
aint
enan
ce p
rogr
ams.
Thi
s fu
nctio
n al
so a
dvis
es o
n th
e av
aila
bilit
y of
reso
urce
s to
supp
ort p
lann
ed d
irect
ives
, i.e
., en
gine
erin
g.
5.4.
4 A
1.2.
4—D
evel
op T
rain
ing
Plan
.
This
fun
ctio
n de
velo
ps a
trai
ning
pla
n ba
sed
on th
e de
man
d fo
r tra
inin
g. T
his
may
incl
ude
the
train
ing
requ
ired
by r
egul
atio
ns a
nd
any
othe
r tra
inin
g de
emed
nec
essa
ry b
y 14
CFR
Par
t 135
cer
tific
ate
hold
ers t
o fu
lfill
oper
atio
nal n
eeds
.
5.4.
5 A
1.2.
5—D
evel
op R
esou
rce
Prov
isio
n Pl
an.
This
func
tion
deve
lops
the
reso
urce
pro
visi
on p
lan
that
iden
tifie
s res
ourc
e re
quire
men
ts to
supp
ort p
lann
ed a
ctiv
ities
, suc
h as
: •
Faci
litie
s •
Pers
onne
l •
Tool
ing
• R
equi
red
airc
raft
• M
ater
ials
27
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A1
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
ope
ratio
nal c
ontro
lA
1.3
P. 5
A1.
3.1
Man
age
oper
atio
nal
cont
rol
A1.
3.2
Pla
nfli
ght
segm
ents
A1.
3.3
Dis
patc
hai
rcra
ft
A1.
3.4
Per
form
mai
nten
ance
cont
rol
Spe
cial
flig
ht o
pera
tions
Ope
ratio
nal c
ontro
l dire
ctiv
es
CA
MP
App
rove
dop
erat
ions
polic
ies
&pr
oced
ures
Flig
ht s
egm
ent
plan
ning
dire
ctiv
es
Mai
nten
ance
man
agem
ent p
lan
Flig
ht o
pera
tions
Flig
ht e
xecu
tion
info
rmat
ion
Pay
load
info
rmat
ion
Cer
tific
ate
hold
erop
erat
ion
stat
us
Cer
tific
ate
hold
er o
pera
tion
reco
rds
Reg
ulat
ory
or o
ther
ext
erna
l lia
ison
Mai
nten
ance
ord
ers
Inte
rnal
ly g
ener
ated
saf
ety/
com
plia
nce
data
Cer
tific
ate
hold
er re
sour
ce in
form
atio
n
Airp
ort/
wea
ther
/ top
ogra
phic
al in
form
atio
n
Ope
ratio
nal c
ontro
l sta
tus
Dat
a fo
r int
erna
l ana
lysi
sIn
form
atio
n af
ter a
ircra
ft gr
ound
ser
vice
sFl
ight
seg
men
t pla
nnin
g st
atus
Mai
nten
ance
cont
rol
dire
ctiv
es
28
Ope
ratio
nal
cont
rol
reso
urce
s
Sta
tus
Pre
fligh
t pac
kage
Mai
nten
ance
cont
rol
reso
urce
s
Flig
ht s
egm
ent
plan
ning
reso
urce
s
Airc
raft
disp
atch
stat
us
Flig
ht re
quire
men
ts
Ope
ratio
nal
cont
rol
man
agem
ent
reso
urce
s
Mai
nten
ance
cont
rol
stat
us
Mai
nten
ance
con
trol a
utho
rizat
ion
Cre
wm
embe
r dut
y st
atus
Airc
raft
disp
atch
reso
urce
s
Ope
ratio
nal c
ontro
l exe
cutio
n di
rect
ives
Airc
raft
disp
atch
dire
ctiv
es
5.5
A1.
3—PE
RFO
RM
OPE
RA
TIO
NA
L C
ON
TRO
L.
5.5.
1 A
1.3.
1—M
anag
e O
pera
tiona
l Con
trol.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f ope
ratio
nal c
ontro
l: •
Plan
flig
ht se
gmen
ts
• D
ispa
tch
airc
raft
• Pe
rfor
m m
aint
enan
ce c
ontro
l Th
is fu
nctio
n en
sure
s tha
t pro
ving
runs
and
eva
cuat
ion
dem
onst
ratio
ns a
re a
ccom
plis
hed,
if re
quire
d.
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.5.
2 A
1.3.
2—Pl
an F
light
Seg
men
ts.
This
func
tion
cond
ucts
pre
fligh
t pla
nnin
g to
ens
ure
that
flig
hts a
re c
ondu
cted
acc
ordi
ng to
a sp
ecifi
c ro
ute:
29
• to
the
stan
dard
s of n
avig
atio
nal a
ccur
acy
requ
ired
in th
e ai
rspa
ce tr
aver
sed.
•
to m
eet r
egul
ator
y fu
el re
quire
men
ts.
• to
mee
t airc
raft
perf
orm
ance
(e.g
., M
EL re
stric
tions
) and
spec
ial o
pera
tions
and
alti
tude
regu
lato
ry re
quire
men
ts.
• to
satis
fy A
TC c
ompl
ianc
e an
d re
porti
ng re
quire
men
ts.
• to
ens
ure
arra
ngem
ents
for i
nter
natio
nal f
light
s, i.e
., ov
erfli
ght c
lear
ance
. •
to e
nsur
e th
at fl
ight
s are
ope
rate
d sa
fely
.
As
a re
sult
of th
e pr
eflig
ht p
lann
ing,
a p
aper
doc
umen
t or
an e
lect
roni
c da
ta f
ile is
cre
ated
cal
led
the
“flig
ht p
lan”
that
con
sist
s of
se
lect
ing
an a
ppro
pria
te a
ircra
ft cr
uise
sch
edul
e an
d ap
plyi
ng fo
reca
st w
ind,
tem
pera
ture
, and
airc
raft
perf
orm
ance
dat
a to
a p
lann
ed
rout
e to
pre
dict
est
imat
ed ti
me
enro
ute
and
estim
ated
fuel
con
sum
ptio
n.
5.5.
3 A
1.3.
3—D
ispa
tch
Airc
raft.
This
func
tion
sche
dule
s and
ass
igns
airc
raft
to p
erfo
rm sp
ecifi
c fli
ght t
asks
and
flig
ht lo
catin
g re
quire
men
ts.
5.5.
4 A
1.3.
4—Pe
rfor
m M
aint
enan
ce C
ontro
l.
This
fun
ctio
n pr
ovid
es c
ontro
ls o
n th
e ai
rwor
thin
ess
of a
n ai
rcra
ft an
d is
sues
the
mai
nten
ance
rel
ease
to
perm
it ai
rcra
ft to
be
disp
atch
ed.
Thi
s fu
nctio
n co
ordi
nate
s th
e pr
ovis
ions
of
mai
nten
ance
res
ourc
es,
such
as
tool
s, eq
uipm
ent,
parts
, an
d su
pplie
s.
Dec
isio
ns a
bout
whe
ther
to c
ontin
ue o
r di
vert
fligh
ts a
nd r
epai
r or
def
er d
iscr
epan
cies
are
als
o pr
ovid
ed b
y th
is f
unct
iona
l ele
men
t.
This
func
tion
also
coo
rdin
ates
mai
nten
ance
info
rmat
ion
betw
een
the
certi
ficat
e ho
lder
and
con
tract
mai
nten
ance
org
aniz
atio
ns.
30
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
810
/5/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A1.
3
NO
DE
:TI
TLE
:N
UM
BE
R:
Pla
n fli
ght s
egm
ents
A1.
3.2
P. 6
A1.
3.2.
1
Man
age
fligh
t seg
men
tpl
anni
ng
A1.
3.2.
2
Eva
luat
ew
eath
er
A1.
3.2.
3
Pla
nfli
ght
rout
es
A1.
3.2.
4
Acc
ept
payl
oad
A1.
3.2.
5
Per
form
lo
ad/fu
elpl
anni
ng
A1.
3.2.
6
Ass
ign
airc
raft
A1.
3.2.
7
Ass
ign
crew
- m
embe
r(s)
Pre
fligh
t pac
kage
Wea
ther
eval
uatio
ndi
rect
ives
Flig
ht s
egm
ent
plan
ning
dire
ctiv
es
Flig
ht ro
ute
plan
ing
dire
ctiv
es
Acc
epta
nce
of p
aylo
addi
rect
ives
Ope
ratio
nal c
ontro
l exe
cutio
n di
rect
ives
Load
/fuel
plan
ing
dire
ctiv
es
Cre
wm
embe
ras
sign
men
tdi
rect
ives
Cer
tific
ate
hold
er re
sour
ce in
form
atio
n
Pay
load
info
rmat
ion
Load
/fuel
pla
n
Airc
raft
assi
gnm
ent
Flig
ht s
egm
ent
plan
ning
reso
urce
s
Cre
wm
embe
ras
sign
men
t
Cre
wm
embe
r dut
y st
atus
Flig
ht s
egm
ent
plan
ning
man
agem
ent
reso
urce
s
Mai
nten
ance
ord
ers
Wea
ther
eval
uatio
nst
atus
Wea
ther
eval
uatio
nre
sour
ces
Flig
ht ro
ute
plan
ing
reso
urce
s
Flig
ht ro
ute
plan
ing
stat
us
Wea
ther
repo
rts
Cer
tific
ate
hold
er o
pera
tion
stat
us
Airp
ort i
nfor
mat
ion
Dat
a fo
r int
erna
l ana
lysi
s
Pay
load
acce
ptan
cest
atus
Flig
ht s
egm
ent p
lann
ing
stat
us
Flig
ht ro
utes
Sta
tus
Flig
ht o
pera
tions
Airp
ort/
wea
ther
/to
pogr
aphi
cal
info
rmat
ion
Load
/fuel
plan
ing
stat
us
Load
/fuel
plan
ing
reso
urce
s
Cer
tific
ate
hold
er o
pera
tion
reco
rds
Pay
load
sec
urity
and
wei
ght b
alan
ce
Pay
load
acce
ptan
cere
sour
ces
Cre
wm
embe
ras
sign
men
tre
sour
ces
Cre
wm
embe
ras
sign
men
tst
atus
Wea
ther
info
rmat
ion
Airc
raft
assi
gnm
ent
dire
ctiv
es
Airp
ort/t
opog
raph
ical
info
rmat
ion
Rej
ecte
d pa
yloa
d in
form
atio
n
Info
rmat
ion
afte
r airc
raft
grou
nd s
ervi
ces
Mai
nten
ance
man
agem
ent p
lan
Airc
raft
assi
gnm
ent
reso
urce
s
Airc
raft
assi
gnm
ent
stat
us
31
5.6
A1.
3.2—
PLA
N F
LIG
HT
SEG
MEN
TS.
5.6.
1 A
1.3.
2.1—
Man
age
Flig
ht S
egm
ent P
lann
ing.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f flig
ht se
gmen
t pla
nnin
g:
•
Eval
uate
wea
ther
•
Plan
flig
ht ro
utes
•
Acc
ept p
aylo
ad
• Pe
rfor
m lo
ad/fu
el p
lann
ing
• A
ssig
n ai
rcra
ft •
Ass
ign
crew
mem
bers
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
6.2
A1.
3.2.
2—Ev
alua
te W
eath
er.
32
This
func
tion
colle
cts,
inte
rpre
ts, a
nd d
isse
min
ates
wea
ther
info
rmat
ion.
5.
6.3
A1.
3.2.
3—Pl
an F
light
Rou
tes.
This
fun
ctio
n co
nsid
ers
all
fact
ors,
such
as
win
d, t
empe
ratu
re, a
nd a
ircra
ft pe
rfor
man
ce d
ata,
to
plan
the
flig
ht r
oute
for
spe
cific
ai
rcra
ft.
5.6.
4 A
1.3.
2.4—
Acc
ept P
aylo
ad.
This
func
tion
capt
ures
info
rmat
ion
for p
roce
ssin
g pa
yloa
d ac
cept
ance
. Th
is in
clud
es in
form
atio
n re
late
d to
: •
Pass
enge
rs a
nd th
eir c
arry
-on
bags
•
Non
reve
nue
pass
enge
rs
• Ju
mp
seat
s •
Car
go, m
ail
• C
ompa
ny-o
wne
d m
ater
ial (
CO
MA
T)
• D
ange
rous
goo
ds
• Pa
ssen
gers
with
dis
abili
ties,
incl
udin
g se
rvic
e an
imal
s •
Ani
mal
s •
Oth
ers
5.6.
5 A
1.3.
2.5—
Perf
orm
Loa
d/Fu
el P
lann
ing.
This
func
tion
plan
s the
pay
load
. Th
is in
clud
es se
curin
g th
e pa
yloa
d an
d ha
ndlin
g da
nger
ous g
oods
and
fuel
for t
he fl
ight
bas
ed o
n th
e op
erat
iona
l req
uire
men
ts, s
uch
as:
• Ze
ro fu
el re
stric
tions
•
Land
ing
wei
ght r
estri
ctio
ns
• C
argo
pos
ition
/sec
urity
•
Shea
r wei
ght
• St
ruct
ural
take
off w
eigh
t •
Airp
ort a
nd ro
ute-
spec
ific
rest
rictio
ns
• O
ther
s, as
def
ined
in A
ppro
ved
Flig
ht M
anua
l (A
FM)
5.
6.6
A1.
3.2.
6—A
ssig
n A
ircra
ft.
This
func
tion
cons
ider
s an
d de
term
ines
the
spec
ific
airc
raft
tail
num
ber t
hat s
houl
d be
ass
igne
d to
a s
peci
fic ro
ute.
Thi
s al
so in
clud
es
nece
ssar
y su
pplie
s, i.e
., fo
rms,
over
-wat
er e
quip
men
t, et
c.
33
5.6.
7 A
1.3.
2.7—
Ass
ign
Cre
wm
embe
r(s)
.
Cre
wm
embe
r ref
ers
to a
per
son
assi
gned
to p
erfo
rm a
dut
y in
an
airc
raft
durin
g fli
ght t
ime
(14
CFR
Par
t 1).
Thi
s fu
nctio
n sc
hedu
les
and
assi
gns c
rew
mem
bers
to p
erfo
rm sp
ecifi
c fli
ght t
asks
. So
me
exam
ples
incl
ude:
•
Flig
ht a
nd d
uty
time
• C
rew
mem
ber q
ualif
icat
ions
•
Spec
ific
cond
ition
s ope
ratio
ns, s
uch
as c
ateg
ory
II (C
AT
II) a
nd c
ateg
ory
III (
CA
T II
I)
• Sp
ecia
l req
uire
men
ts, s
uch
as c
rew
pai
ring,
spec
ial a
irpor
ts, a
nd re
quire
d nu
mbe
r of c
abin
cre
w
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
810
/7/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A1.
3
NO
DE
:TI
TLE
:N
UM
BE
R:
Dis
patc
h ai
rcra
ftA
1.3.
3P
. 7
A1.
3.3.
1
Man
age
airc
raft
disp
atch
A1.
3.3.
2
Pro
duce
pref
light
pac
kage
A1.
3.3.
3
Initi
ate
fligh
t lo
catin
g pr
oced
ure
A1.
3.3.
4
Mon
itor
fligh
t
Flig
ht re
quire
men
ts
Airc
raft
disp
atch
dire
ctiv
es
Flig
ht lo
catin
gpr
oced
ure
initi
atio
ndi
rect
ives
Pre
fligh
t pac
kage
prod
uce
dire
ctiv
esFl
ight
mon
itorin
gdi
rect
ives
Airc
raft
disp
atch
exe
cutio
n di
rect
ives
Air
trans
porta
tion
stat
us
Flig
ht e
xecu
tion
info
rmat
ion
Pre
fligh
t pac
kage
Pre
fligh
tpa
ckag
ebr
iefin
g
Info
rmat
ion
afte
r airc
raft
grou
nd s
ervi
ces
Non
conc
urre
nce
of re
leas
e
Flig
htm
onito
ring
reso
urce
s
Flig
htm
onito
ring
stat
us
Pre
fligh
t pac
kage
prod
uce
reso
urce
sFl
ight
loca
ting
proc
edur
e in
itiat
ing
reso
urce
s
Airc
raft
disp
atch
man
agem
ent
reso
urce
s
Pre
fligh
tpa
ckag
epr
oduc
est
atus
Flig
ht lo
catin
gpr
oced
ure
initi
atio
nst
atus
Sta
tus
Mai
nten
ance
con
trol a
utho
rizat
ion
Airc
raft
disp
atch
sta
tus
Airc
raft
disp
atch
reso
urce
s
Cer
tific
ate
hold
erop
erat
ion
stat
us
Cre
wm
embe
r dut
y st
atus
34
5.7
A1.
3.3—
DIS
PATC
H A
IRC
RA
FT.
5.7.
1 A
1.3.
3.1—
Man
age
Airc
raft
Dis
patc
h.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f airc
raft
disp
atch
: •
Prod
uce
pref
light
pac
kage
•
Initi
ate
fligh
t loc
atin
g pr
oced
ure
• M
onito
r flig
ht
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.7.
2 A
1.3.
3.2—
Prod
uce
Pref
light
Pac
kage
.
This
fun
ctio
n pr
oduc
es a
dat
a pa
ckag
e th
at c
onta
ins
the
fligh
t pla
n, d
ispa
tch/
fligh
t loc
atio
n, lo
ad m
anag
emen
t, an
d ot
her
supp
ortin
g in
form
atio
n.
35
5.7.
3 A
1.3.
3.3—
Initi
ate
Flig
ht L
ocat
ing
Proc
edur
e.
This
fun
ctio
n re
fers
to th
e 14
CFR
Par
t 135
req
uire
men
ts th
at b
oth
the
airc
raft
disp
atch
er a
nd th
e pi
lot-i
n-co
mm
and
(PIC
) si
gn th
e di
spat
ch r
elea
se b
efor
e fli
ght.
The
sig
natu
res
certi
fy th
at, i
n th
e ju
dgm
ent o
f ea
ch, t
he f
light
can
be
mad
e sa
fely
as
plan
ned.
Pilo
ts
follo
w th
e ap
prov
ed p
roce
dure
for d
ispa
tchi
ng a
nd re
leas
ing
the
airc
raft.
Thi
s inv
olve
s pla
nnin
g to
initi
ate
the
fligh
t.
In c
ase
of fl
ight
rele
ase,
the
PIC
alo
ne si
gns t
he d
ocum
ent b
efor
e th
e fli
ght (
in th
e ca
se o
f sup
plem
enta
l ope
ratio
ns).
5.7.
4 A
1.3.
3.4—
Mon
itor F
light
.
This
fun
ctio
n re
fers
to th
e ne
ed f
or m
onito
ring
the
prog
ress
of
each
flig
ht u
nder
the
disp
atch
er’s
con
trol f
rom
its
poin
t of
orig
in to
la
ndin
g at
the
dest
inat
ion,
incl
udin
g ar
rival
s and
dep
artu
res f
rom
inte
rmed
iate
stop
s.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A1
NO
DE
:TI
TLE
:N
UM
BE
R:
Dev
elop
cer
tific
ate
hold
er p
olic
ies
& p
roce
dure
sA
1.5
P. 8
A1.
5.1
36
Coo
rdin
ate
certi
ficat
eho
lder
polic
y &
pro
cedu
rede
velo
pmen
t
A1.
5.2
Dev
elop
mai
nten
ance
polic
ies
&
proc
edur
es
A1.
5.3
Dev
elop
oper
atio
nspo
licie
s &
pr
oced
ures
A1.
5.4
Dev
elop
train
ing
polic
ies
& p
roce
dure
s
A1.
5.5
Dev
elop
adm
inis
trativ
epo
licie
s &
pr
oced
ures
Cer
tific
ate
hold
erpo
licy
& p
roce
dure
deve
lopm
ent d
irect
ives
Gov
ernm
ent
regu
latio
ns/
over
sigh
t
Trai
ning
pol
icy
&pr
oced
ure
deve
lopm
ent
dire
ctiv
es
Mai
nten
ance
pol
icy
&pr
oced
ure
deve
lopm
ent
dire
ctiv
es
CA
MP
Adm
inis
trativ
epo
licy
& p
roce
dure
deve
lopm
ent
dire
ctiv
esQ
A a
utho
rizat
ion
ME
L/C
DL
Cer
tific
ate
hold
er p
olic
y &
pro
cedu
re d
evel
opm
ent s
tatu
s
Rel
iabi
lity
data
Trai
ning
pol
icie
s &
pro
cedu
res
Tech
nica
l dat
aC
ertif
icat
e ho
lder
ope
ratio
n re
cord
s
Cer
tific
ate
hold
er re
sour
ce in
form
atio
n
Mai
nten
ance
man
agem
ent p
lan
Mai
nten
ance
& e
ngin
eerin
g ne
eds
Cer
tific
ate
hold
erpo
licie
s &
proc
edur
esde
velo
pmen
tre
sour
ces
Sta
tus
Adm
inis
trativ
e po
licy
&pr
oced
ure
deve
lopm
ent
stat
usO
pera
tions
pol
icy
& p
roce
dure
deve
lopm
ent
stat
us
Ope
ratio
ns p
olic
y&
pro
cedu
rede
velo
pmen
tdi
rect
ives
Air
carr
ier p
olic
y &
proc
edur
e de
velo
pmen
tco
ordi
natio
n re
sour
ces
Mai
nten
ance
pol
icy
&pr
oced
ure
deve
lopm
ent
reso
urce
s
Trai
ning
pol
icy
&pr
oced
ure
deve
lopm
ent
stat
us
Mai
nten
ance
pol
icy
& p
roce
dure
deve
lopm
ent s
tatu
s
Ope
ratio
ns p
olic
y &
proc
edur
e de
velo
pmen
tre
sour
ces
Alte
rnat
ive
regu
lato
ryco
mpl
ianc
e da
ta
Ope
ratio
nal n
eeds
Met
hods
for c
orre
ctio
n of
def
icie
ncie
s
Airp
ort/w
eath
er in
form
atio
n
Inte
rnal
feed
back
on
tech
nica
l/ope
ratio
nal c
onte
nts
Cer
tific
ate
hold
er o
pera
tion
stat
us
ATC
info
rmat
ion
Adm
inis
trativ
e po
licy
&pr
oced
ure
deve
lopm
ent
reso
urce
s
App
rove
d in
spec
tion
and
mai
nten
ance
app
licat
ion
polic
ies
& p
roce
dure
s
Trai
ning
pol
icy
&pr
oced
ure
deve
lopm
ent
reso
urce
s
Inte
rnal
ly g
ener
ated
saf
ety/
com
plia
nce
data
Airp
ort i
nfor
mat
ion
Air
carr
ier p
olic
y &
pro
cedu
re d
evel
opm
ent e
xecu
tion
dire
ctiv
es
GO
M
GM
M
App
rove
d op
erat
ions
pol
icie
s &
pro
cedu
res
Sec
urity
Dat
a fo
r int
erna
l ana
lysi
s
OE
M g
uida
nce
Sho
p fin
ding
s da
ta
5.8
A1.
5—D
EVEL
OP
CER
TIFI
CA
TE H
OLD
ER P
OLI
CIE
S &
PR
OC
EDU
RES
.
5.8.
1 A
1.5.
1—C
oord
inat
e C
ertif
icat
e H
olde
r Pol
icy
& P
roce
dure
Dev
elop
men
t.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f cer
tific
ate
hold
er p
olic
y &
pro
cedu
re d
evel
opm
ent.
• D
evel
op m
aint
enan
ce p
olic
ies &
pro
cedu
res
• D
evel
op o
pera
tion
polic
ies &
pro
cedu
res
• D
evel
op tr
aini
ng p
olic
ies &
pro
cedu
res
• D
evel
op a
dmin
istra
tive
polic
ies &
pro
cedu
res
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.8.
2 A
1.5.
2—D
evel
op M
aint
enan
ce P
olic
ies &
Pro
cedu
res.
This
fun
ctio
n pr
ovid
es m
aint
enan
ce m
anag
emen
t con
trols
by
prov
idin
g st
anda
rdiz
ed p
olic
ies
and
proc
edur
es a
nd b
y di
ssem
inat
ing
thes
e di
rect
ives
to c
ompa
ny o
rgan
izat
ions
and
con
tract
ors.
37
This
may
incl
ude
CA
SS, r
elia
bilit
y pr
ogra
ms,
etc.
5.
8.3
A1.
5.3—
Dev
elop
Ope
ratio
ns P
olic
ies &
Pro
cedu
res .
This
func
tion
prov
ides
ope
ratio
ns m
anag
emen
t con
trols
by
prov
idin
g st
anda
rdiz
ed p
olic
ies a
nd p
roce
dure
s and
by
diss
emin
atin
g th
ese
dire
ctiv
es to
com
pany
org
aniz
atio
ns a
nd c
ontra
ctor
s. T
he M
EL m
anua
l is a
lso
deve
lope
d in
this
func
tion.
5.
8.4
A1.
5.4—
Dev
elop
Tra
inin
g Po
licie
s & P
roce
dure
s .
This
fun
ctio
n pr
ovid
es p
erso
nnel
tra
inin
g co
ntro
ls b
y pr
ovid
ing
stan
dard
ized
pol
icie
s an
d pr
oced
ures
and
by
diss
emin
atin
g th
ese
dire
ctiv
es to
com
pany
org
aniz
atio
ns a
nd c
ontra
ctor
s.
5.8.
5 A
1.5.
5—D
evel
op A
dmin
istra
tive
Polic
ies &
Pro
cedu
res.
This
func
tion
prov
ides
adm
inis
trativ
e co
ntro
ls b
y pr
ovid
ing
stan
dard
ized
pol
icie
s an
d pr
oced
ures
. Th
is m
ay in
clud
e dr
ess
code
, lea
ve
polic
y, r
etire
men
t pol
icy,
wor
k ho
urs,
pay
and
bene
fits,
and
othe
rs b
y di
ssem
inat
ing
thes
e di
rect
ives
to c
ompa
ny o
rgan
izat
ions
and
co
ntra
ctor
s.
38
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A1.
5
NO
DE
:TI
TLE
:N
UM
BE
R:
Dev
elop
mai
nten
ance
pol
icie
s &
pro
cedu
res
A1.
5.2
P. 9
A1.
5.2.
1
Man
age
mai
nten
ance
polic
y &
pro
cedu
rede
velo
pmen
t
A1.
5.2.
2
Col
lect
& p
roce
ssop
erat
iona
l da
ta
A1.
5.2.
3
Per
form
tech
nica
l ev
alua
tion
A1.
5.2.
4
App
ly a
ppro
ved
insp
ectio
n an
d m
aint
enan
cepr
ogra
m
Mai
nten
ance
pol
icy
&pr
oced
ure
deve
lopm
ent
dire
ctiv
es
CA
MP
QA
aut
horiz
atio
n
GM
M
Mai
nten
ance
pol
icy
& p
roce
dure
dev
elop
men
t exe
cutio
n di
rect
ives
Mai
nten
ance
polic
y &
proc
edur
ede
velo
pmen
tre
sour
ces
Mai
nten
ance
man
agem
ent p
lan
Inte
rnal
feed
back
on
tech
nica
l/ope
ratio
nal c
onte
nts
Rel
iabi
lity
data
Airp
ort i
nfor
mat
ion
Cer
tific
ate
hold
er o
pera
tion
stat
usC
ertif
icat
e ho
lder
ope
ratio
n re
cord
s
Mai
nten
ance
& e
ngin
eerin
g ne
eds
Tech
nica
l dat
a
Cer
tific
ate
hold
er re
sour
ce in
form
atio
n
Mai
nten
ance
pol
icy
& p
roce
dure
dev
elop
men
t sta
tus
Ope
ratio
nal n
eeds
Alte
rnat
ive
regu
lato
ryco
mpl
ianc
e da
ta
App
rove
d in
spec
tion
and
mai
nten
ance
app
licat
ion
polic
ies
& p
roce
dure
s
Gov
ernm
ent
regu
latio
ns/
over
sigh
t
Ope
ratio
nal d
ata
colle
ctio
n di
rect
ives
Tech
nica
lev
alua
tion
dire
ctiv
es
Mai
nten
ance
prog
ram
chan
geap
prov
al
ME
L/C
DL
App
rove
d in
spec
tion
and
mai
nten
ance
pro
gram
appl
icat
ion
dire
ctiv
es
Pro
pose
d m
aint
enan
ce p
rogr
am c
hang
es
Sub
mis
sion
of
mai
nten
ance
prog
ram
cha
nges
App
rove
d in
spec
tion
and
mai
nten
ance
pro
gram
appl
icat
ion
reso
urce
s
Sup
port
requ
irem
ents
Tech
nica
lev
alua
tion
reso
urce
s
Sho
rt-te
rmtre
nd
Ope
ratio
nal d
ata
colle
ctio
nre
sour
ces
Mai
nten
ance
pol
icy
&pr
oced
ure
deve
lopm
ent
man
agem
ent r
esou
rces
Sta
tus
Inte
rnal
ly g
ener
ated
saf
ety/
com
plia
nce
data
OE
M g
uida
nce
Dat
a fo
r int
erna
l ana
lysi
s
Met
hods
for c
orre
ctio
n of
def
icie
ncie
s
Sho
p fin
ding
s da
ta
39
5.9
A1.
5.2—
DEV
ELO
P M
AIN
TEN
AN
CE
POLI
CIE
S &
PR
OC
EDU
RES
.
5.9.
1 A
1.5.
2.1—
Man
age
Mai
nten
ance
Pol
icy
& P
roce
dure
Dev
elop
men
t.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f mai
nten
ance
pol
icy
and
proc
edur
e de
velo
pmen
t: •
Col
lect
and
pro
cess
ope
ratio
nal d
ata
• Pe
rfor
m te
chni
cal e
valu
atio
n •
App
ly a
ppro
ved
insp
ectio
n an
d m
aint
enan
ce p
rogr
am
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.9.
2 A
1.5.
2.2—
Col
lect
& P
roce
ss O
pera
tiona
l Dat
a.
This
func
tion
obta
ins o
pera
tiona
l dat
a, w
hich
may
incl
ude
Mec
hani
cal I
nter
rupt
ion
Sum
mar
y (M
IS) r
epor
ts, p
ilot r
epor
ts, M
EL u
sage
, Se
rvic
e D
iffic
ulty
Rep
orts
(SD
R),
etc.
, and
org
aniz
es th
e da
ta fo
r act
ion
as re
quire
d, e
.g.,
adju
stm
ents
to m
aint
enan
ce p
rogr
ams
base
d on
relia
bilit
y in
form
atio
n to
gen
erat
e em
erge
ncy
orde
rs a
nd m
aint
enan
ce o
rder
s.
40
5.9.
3 A
1.5.
2.3—
Perf
orm
Tec
hnic
al E
valu
atio
n .
This
fun
ctio
n ev
alua
tes
relia
bilit
y da
ta,
if ap
plic
able
, an
d ot
her
data
, in
clud
ing
exem
ptio
ns,
devi
atio
ns,
and
wai
vers
to
prop
ose
mai
nten
ance
pro
gram
act
ions
. 5.
9.4
A1.
5.2.
4—A
pply
App
rove
d In
spec
tion
and
Mai
nten
ance
Pro
gram
.
This
fun
ctio
n ap
plie
s pr
opos
ed m
aint
enan
ce p
rogr
am c
hang
es o
n th
e op
erat
ions
of
certi
ficat
e ho
lder
s, in
clud
ing
publ
ishi
ng a
nd
diss
emin
atin
g th
e pr
opos
ed c
hang
es a
fter r
egul
ator
y re
view
.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A1.
5
NO
DE
:TI
TLE
:N
UM
BE
R:
Dev
elop
ope
ratio
ns p
olic
ies
& p
roce
dure
sA
1.5.
3P
. 10
A1.
5.3.
1
Man
age
oper
atio
nspo
licy
& p
roce
dure
deve
lopm
ent
A1.
5.3.
2
Iden
tify
&
impl
emen
top
erat
ions
polic
ies
&pr
oced
ures
A1.
5.3.
3
Dev
elop
& e
valu
ate
oper
atio
ns p
olic
ies
&pr
oced
ures
Gov
ernm
ent
regu
latio
ns/
over
sigh
tS
ecur
ityO
pera
tions
polic
y &
proc
edur
ede
velo
pmen
tdi
rect
ives
App
rove
d op
erat
ions
pol
icie
s &
pro
cedu
res
GO
M
Ope
ratio
ns p
olic
y &
pro
cedu
re d
evel
opm
ent e
xecu
tion
dire
ctiv
es
Ope
ratio
ns p
olic
y &
proc
edur
e de
velo
pmen
tgu
idel
ines
Ope
ratio
nspo
licy
&pr
oced
ure
deve
lopm
ent
reso
urce
s
Mai
nten
ance
& e
ngin
eerin
g ne
eds
Cer
tific
ate
hold
er re
sour
ce in
form
atio
n
OE
M g
uida
nce
Cer
tific
ate
hold
er o
pera
tion
reco
rds
ME
L/C
DL
Cer
tific
ate
hold
er o
pera
tion
stat
us
Airp
ort/w
eath
er in
form
atio
n
Inte
rnal
feed
back
on
tech
nica
l/ope
ratio
nal c
onte
nts
Ope
ratio
ns p
olic
y &
pro
cedu
re d
evel
opm
ent s
tatu
s
ATC
info
rmat
ion
Ope
ratio
nal n
eeds
Ope
ratio
ns p
olic
y &
pro
cedu
reid
entif
icat
ion
& im
plem
enta
tion
dire
ctiv
es
Ope
ratio
nspo
licy
&pr
oced
ure
iden
tific
atio
nre
sour
ces
Ope
ratio
ns p
olic
y &
proc
edur
e id
entif
icat
ion
&im
plem
enta
tion
stat
us
Ope
ratio
nspo
licy
&pr
oced
ure
deve
lopm
ent
reso
urce
s
Ope
ratio
ns p
olic
y &
proc
edur
ede
velo
pmen
t sta
tus
Sta
tus
Ope
ratio
nspo
licy
&pr
oced
ure
deve
lopm
ent
man
agem
ent
reso
urce
s
Inte
rnal
ly g
ener
ated
saf
ety/
com
plia
nce
data
Airp
ort
anal
ysis
perfo
rman
ceen
gine
erin
g
Dat
a fo
r int
erna
l ana
lysi
s
41
5.10
A1.
5.3—
DEV
ELO
P O
PER
ATI
ON
S PO
LIC
IES
& P
RO
CED
UR
ES.
5.10
.1 A
1.5.
3.1—
Man
age
Ope
ratio
ns P
olic
y &
Pro
cedu
re D
evel
opm
ent.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f ope
ratio
nal p
olic
y an
d pr
oced
ure
deve
lopm
ent:
• Id
entif
y an
d ef
fect
ope
ratio
ns p
olic
ies a
nd p
roce
dure
s •
Dev
elop
and
eva
luat
e op
erat
ions
pol
icie
s and
pro
cedu
res
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
rele
vant
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.10
.2 A
1.5.
3.2—
Iden
tify
& Im
plem
ent O
pera
tions
Pol
icie
s & P
roce
dure
s.
This
fun
ctio
n an
alyz
es th
e m
anag
emen
t con
trol o
f th
e ce
rtific
ate
hold
er o
pera
tions
and
iden
tifie
s th
e ne
cess
ary
oper
atio
nal n
eeds
to
addr
ess t
he o
pera
tions
pol
icy
issu
es to
incl
ude
airc
raft
and
pers
onne
l.
5.10
.3 A
1.5.
3.3—
Dev
elop
& E
valu
ate
Ope
ratio
ns P
olic
ies &
Pro
cedu
res .
42
This
func
tion
asse
sses
the
oper
atio
nal n
eeds
of c
ertif
icat
e ho
lder
ope
ratio
ns a
nd im
plem
ents
, inc
ludi
ng p
ublis
hing
and
dis
sem
inat
ing,
th
e po
licie
s and
pro
cedu
res i
nclu
ding
hum
an re
sour
ce is
sues
.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A1
NO
DE
:TI
TLE
:N
UM
BE
R:
Adm
inis
ter s
afet
y p
rogr
amA
1.6
P.1
1
A1.
6.1
Man
age
safe
ty p
rogr
amad
min
istra
tion
A1.
6.2
Col
lect
/an
alyz
esa
fety
dat
a
A1.
6.3
Per
form
inve
stig
atio
n
A1.
6.4
Per
form
inte
rnal
eval
uatio
n
A1.
6.5
Per
form
safe
ty
awar
enes
s pr
ogra
m
Saf
ety
prog
ram
adm
inis
tratio
n di
rect
ives
Saf
ety
awar
enes
spr
ogra
mre
sour
ces
Rel
iabi
lity
data
Ana
lytic
al re
sults
Cer
tific
ate
hold
er o
pera
tion
stat
us
Sta
tus
Dat
a fo
r sto
rage
Reg
ulat
ory
or o
ther
ext
erna
l lia
ison
Saf
ety
prog
ram
adm
inis
tratio
n st
atus
FOQ
A
Tech
nica
l dat
a
Saf
ety
man
agem
ent r
ecom
men
datio
n/fin
ding
s
Dat
a fo
r int
erna
l ana
lysi
s
Saf
ety
awar
enes
sin
form
atio
n
Dis
crep
anci
esid
entif
ied
durin
g IE
P
Saf
ety
prog
ram
adm
inis
tratio
n ex
ecut
ion
dire
ctiv
es
Saf
ety
data
colle
ctio
n/an
alys
is d
irect
ives
Inve
stig
atio
ndi
rect
ives
Inte
rnal
eval
uatio
ndi
rect
ives
Saf
ety
awar
enes
spr
ogra
mdi
rect
ives
Spe
cial
eva
luat
ion
Inte
rnal
eva
luat
ion
stat
us
Inte
rnal
eval
uatio
nre
sour
ces
Inve
stig
atio
nre
sour
ces
Saf
ety
data
colle
ctio
n/an
alys
isre
sour
ces
Saf
ety
prog
ram
adm
inis
tratio
nm
anag
emen
t res
ourc
es
Inve
stig
atio
nst
atus
Saf
ety
data
colle
ctio
n/an
alys
isst
atus
Saf
ety
prog
ram
adm
inis
tratio
nre
sour
ces
Saf
ety
awar
enes
spr
ogra
m s
tatu
s
Inte
rnal
ly g
ener
ated
saf
ety/
com
plia
nce
data
43
5.11
A1.
6—A
DM
INIS
TER
SA
FETY
PR
OG
RA
M.
5.11
.1 A
1.6.
1—M
anag
e Sa
fety
Pro
gram
Adm
inis
tratio
n.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s th
e fo
llow
ing
activ
ities
of s
afet
y pr
ogra
m a
dmin
istra
tion
in a
man
ner c
onsi
sten
t with
co
mpa
ny m
anag
emen
t goa
ls:
•
Col
lect
and
ana
lyze
safe
ty d
ata
•
Perf
orm
inve
stig
atio
n •
Perf
orm
inte
rnal
eva
luat
ion
• Pe
rfor
m sa
fety
aw
aren
ess p
rogr
am
It pr
ovid
es d
irect
ives
and
def
ines
req
uire
men
ts a
nd c
ontro
ls in
acc
orda
nce
with
com
pany
pol
icie
s an
d pr
oced
ures
and
any
req
uire
d re
gula
tions
for t
hese
act
iviti
es.
5.
11.2
A1.
6.2—
Col
lect
/Ana
lyze
Saf
ety
Dat
a .
This
fun
ctio
n co
llect
s an
d an
alyz
es i
nfor
mat
ion
for
diss
emin
atio
n w
ithin
the
cer
tific
ate
hold
ers
for
the
purp
ose
of i
dent
ifyin
g an
d m
itiga
ting
risks
. Th
at in
form
atio
n al
so se
rves
as t
he b
asis
for r
isk
asse
ssm
ent b
y th
e se
nior
lead
ersh
ip.
44
5.11
.3 A
1.6.
3—Pe
rfor
m In
vest
igat
ion.
This
fun
ctio
n in
volv
es f
act
findi
ngs,
inte
rvie
ws,
and
caus
e-ef
fect
ana
lysi
s of
circ
umst
ance
s su
rrou
ndin
g an
inc
iden
t, ac
cide
nt,
or
failu
re; a
s a re
sult
of th
is, t
he ro
ot c
ause
of a
ccid
ent,
inci
dent
, or f
ailu
re is
det
erm
ined
and
reco
mm
enda
tions
are
issu
ed.
5.
11.4
A1.
6.4—
Perf
orm
Inte
rnal
Eva
luat
ion .
This
fun
ctio
n us
es a
sys
tem
atic
app
roac
h to
ide
ntify
the
cer
tific
ate
hold
er’s
def
icie
ncie
s or
are
as n
eedi
ng i
mpr
ovem
ent.
Thi
s is
ac
com
plis
hed
usin
g th
e fo
llow
ing
met
hods
: •
Obs
erva
tions
•
Rec
ords
aud
it •
Inte
rvie
w o
f per
sonn
el
• Sc
hedu
led
or sp
ecia
l eva
luat
ions
This
fun
ctio
n ad
dres
ses
oper
atio
nal
area
s su
ch a
s fli
ght
oper
atio
ns,
mai
nten
ance
fun
ctio
ns,
tech
nica
l op
erat
ions
, di
spat
ch,
grou
nd
oper
atio
ns, s
ecur
ity, a
nd in
-flig
ht se
rvic
es.
5.
11.5
A1.
6.5—
Perf
orm
Saf
ety
Aw
aren
ess P
rogr
am.
This
func
tion
serv
es to
dis
sem
inat
e sa
fety
com
mun
icat
ions
, suc
h as
:
• Sa
fety
bul
letin
s •
Rec
omm
enda
tions
•
Less
on le
arne
d •
Post
ers
• Sa
fety
reco
gniti
on p
rogr
am
• Sa
fety
com
mitt
ee m
inut
es a
nd re
com
men
datio
ns
45
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A1
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
info
rmat
ion
man
agem
ent
A1.
7P
. 12
A1.
7.1
Coo
rdin
ate
info
rmat
ion
man
agem
ent
A1.
7.2
Per
form
reco
rdke
epin
g&
repo
rting
A1.
7.3
Adm
inis
ter
tech
nica
lpu
blic
atio
n
Gov
ernm
ent
regu
latio
ns/
over
sigh
t
Info
rmat
ion
man
agem
ent
dire
ctiv
es
GM
M
GO
M
Man
ual S
yste
m
Rec
ordk
eepi
ng &
repo
rting
dire
ctiv
es
Tech
nica
l pub
licat
ion
adm
inis
tratio
n di
rect
ives
Info
rmat
ion
man
agem
ent e
xecu
tion
dire
ctiv
es
Info
rmat
ion
man
agem
ent
reso
urce
s
Ana
lytic
al re
sults
Com
mun
icat
ion
& re
porti
ng
Dat
a fo
r sto
rage
Tech
nica
l dat
a
Airc
raft
reco
rds
Cer
tific
ate
hold
er re
sour
ce in
form
atio
n
Acc
epte
d m
aint
enan
ce re
cord
s
Info
rmat
ion
man
agem
ent s
tatu
s
Inte
rnal
ly g
ener
ated
saf
ety/
com
plia
nce
data
Cer
tific
ate
hold
er o
pera
tion
reco
rds
Dat
a fo
r int
erna
l ana
lysi
s
ME
L/C
DL
Con
trolle
d do
cum
enta
tion
Cer
tific
ate
hold
er o
pera
tion
stat
us
Tech
nica
l pub
licat
ion
adm
inis
tratio
n st
atus
Tech
nica
l pub
licat
ion
adm
inis
tratio
n re
sour
ces
Rec
ordk
eepi
ng &
repo
rting
sta
tus
Rec
ordk
eepi
ng&
repo
rting
reso
urce
s
Sta
tus
Info
rmat
ion
man
agem
ent
coor
dina
tion
reso
urce
s
Tech
nica
l com
mun
icat
ion
& re
porti
ngFl
ight
exe
cutio
n in
form
atio
n
Saf
ety
awar
enes
s in
form
atio
nR
eque
st fo
r res
ourc
es
46
5.12
A1.
7—PE
RFO
RM
INFO
RM
ATI
ON
MA
NA
GEM
ENT.
5.12
.1 A
1.7.
1—C
oord
inat
e In
form
atio
n M
anag
emen
t.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f inf
orm
atio
n m
anag
emen
t: •
Perf
orm
reco
rdke
epin
g &
repo
rting
•
Adm
inis
ter t
echn
ical
pub
licat
ions
/con
trolle
d do
cum
ents
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
leva
nt re
gula
tions
for t
hese
act
iviti
es.
5.
12.2
A1.
7.2—
Perf
orm
Rec
ordk
eepi
ng &
Rep
ortin
g.
This
func
tion
stor
es ra
w d
ata
avai
labl
e fo
r que
ry/re
triev
al a
nd fo
r ana
lytic
al/m
anag
emen
t fun
ctio
ns.
5.12
.3 A
1.7.
3—A
dmin
iste
r Tec
hnic
al P
ublic
atio
n .
This
fun
ctio
n co
llect
s an
d re
vise
s te
chni
cal p
ublic
atio
ns s
uch
as G
MM
, GO
M, F
light
Ope
ratio
ns M
anua
l (FO
M),
Flig
ht A
ttend
ant
Man
uals
, Mai
nten
ance
Man
uals
, MEL
s, ot
her t
echn
ical
pub
licat
ions
, and
tech
nica
l dat
a.
47
This
fun
ctio
n al
so r
evie
ws
prop
osed
cha
nges
and
all
othe
r pr
oced
ures
and
man
uals
tha
t th
e ch
ange
ref
eren
ces
to e
nsur
e co
nflic
t pr
even
tion
or re
solu
tion.
Th
e pu
blic
atio
ns fa
ll in
to th
e fo
llow
ing
cate
gorie
s:
• A
ppro
ved/
acce
pted
•
Oth
er c
ontro
lled
publ
icat
ions
:
- G
over
nmen
t pub
licat
ions
• C
FRs
• A
dvis
ory
Circ
ular
s •
Airw
orth
ines
s Dire
ctiv
e (A
D)
• H
andb
ook
bulle
tins
- C
ompa
ny b
ulle
tins
•
Mai
nten
ance
ale
rt bu
lletin
s •
Flig
ht c
rew
lette
rs
• C
ontro
lled
publ
icat
ions
- N
ewsl
ette
rs
- M
agaz
ine
- Em
ails
-
Web
site
s -
Bro
adca
st m
essa
ges
The
revi
sion
pro
cess
incl
udes
: •
FAA
-req
uest
ed re
visi
ons
• C
ompa
ny m
anua
l rev
isio
ns
• Pr
oces
sing
/con
trol c
usto
mer
man
uals
48
• D
istri
butio
n of
revi
sion
s int
erna
l/ext
erna
l •
Rev
isio
n tra
ckin
g (i.
e., a
ckno
wle
dge
of e
lect
roni
c or
man
ual r
ecei
pt, e
tc.)
• Su
gges
ted
revi
sion
(int
erna
l/ext
erna
l) to
com
pany
man
uals
•
Elec
troni
c so
ftwar
e re
visi
ons
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A0
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
air
trans
porta
tion
A2
P. 1
3
A2.
1
Man
age
air t
rans
porta
tion
A2.
2
Per
form
qual
ity s
urve
illan
ceof
ope
ratio
ns
A2.
3
Per
form
pass
enge
rse
rvic
es
A2.
4
Per
form
grou
nd
oper
atio
ns
A2.
5
Per
form
airc
raft
oper
atio
ns
49
Cer
tific
ate
hold
erbu
sine
ssdi
rect
ives
Air
trans
porta
tion
reso
urce
s
ATC
faci
litie
sA
irpor
ts
Flig
ht e
xecu
tion
info
rmat
ion
Ope
ratio
nal d
ata
Airc
raft
oper
atio
nre
sour
ces
Allo
cate
d ex
pend
able
sup
plie
s
Util
izat
ion
proj
ectio
nA
TCin
stru
ctio
ns/c
lear
ance
sA
ppro
ved
Insp
ectio
nan
d ot
her m
aint
enan
cepr
ogra
ms
Pas
seng
erse
rvic
edi
rect
ives
Gro
und
oper
atio
ndi
rect
ives
Airc
raft
oper
atio
ndi
rect
ives
App
rove
d op
erat
ions
polic
ies
& p
roce
dure
s
Airc
raft
afte
r gro
und
serv
ices
Gro
und
oper
atio
nst
atus
Airc
raft
oper
atio
nst
atus
Pas
seng
erse
rvic
est
atus
Pay
load
at d
epar
ture
airp
ort
Air
trans
porta
tion
dire
ctiv
es
GM
MG
OM
Gro
und
oper
atio
nre
sour
ces
Ope
ratio
n qu
ality
surv
eilla
nce
dire
ctiv
es
Pas
seng
erse
rvic
ere
sour
ces
Pay
load
at d
estin
atio
n ai
rpor
t
Air
trans
porta
tion
man
agem
ent
reso
urce
s
Sta
tus
Rej
ecte
d ca
rgo
Pas
seng
ers
deni
ed b
oard
ing
Cre
wm
embe
r(s)
to b
e as
sign
ed
Air
trans
porta
tion
stat
us
Airc
raft
Man
ual
Sys
tem
Spe
cial
flig
ht o
pera
tions
Rej
ecte
d pa
yloa
d
Info
rmat
ion
afte
r airc
raft
grou
nd s
ervi
ces
Ass
igne
d cr
ewm
embe
r(s)
Mai
nten
ance
ord
ers
Airc
raft
to b
e ev
alua
ted
Ope
ratio
n qu
ality
surv
eilla
nce
reso
urce
s
Ope
ratio
nqu
ality
surv
eilla
nce
stat
us
Ope
ratio
ns q
ualit
y su
rvei
llanc
e ap
prov
al
Ana
lytic
al re
sults
Ope
ratio
ns a
udit
repo
rts
Allo
cate
d ai
rcra
ft
5.13
A2—
PER
FOR
M A
IR T
RA
NSP
OR
TATI
ON
.
5.13
.1 A
2.1—
Man
age
Air
Tran
spor
tatio
n.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f air
trans
porta
tion:
•
Perf
orm
qua
lity
surv
eilla
nce
of o
pera
tions
•
Perf
orm
pas
seng
er se
rvic
es
• Pe
rfor
m g
roun
d op
erat
ions
•
Perf
orm
airc
raft
oper
atio
ns
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.13
.2 A
2.2—
Perf
orm
Qua
lity
Surv
eilla
nce
of O
pera
tions
.
The
qual
ity su
rvei
llanc
e of
the
func
tions
app
rove
d by
ope
ratio
ns p
olic
ies a
nd p
roce
dure
s.
50
5.13
.3 A
2.3—
Perf
orm
Pas
seng
er S
ervi
ces.
This
func
tion
prov
ides
serv
ices
for p
asse
nger
s, su
ch a
s:
•
Con
trolli
ng th
e ac
cess
to th
e ai
rcra
ft
• Sc
reen
ing
for c
arry
-on
bagg
age
•
Che
ckin
g fo
r pas
seng
er re
gula
tory
com
plia
nce,
i.e.
, sm
okin
g, se
at b
elt,
and
exit
row
seat
ing
rule
s
• B
riefin
g pa
ssen
gers
•
Ensu
ring
the
safe
ty o
f pas
seng
ers d
urin
g bo
ardi
ng, f
light
, and
dep
lani
ng
• Pe
rfor
min
g fli
ght a
ttend
ant a
ctiv
ities
and
resp
ondi
ng to
pas
seng
ers
5.13
.4 A
2.4—
Perf
orm
Gro
und
Ope
ratio
ns.
This
func
tion
prov
ides
gro
und
serv
ices
to fl
ight
ope
ratio
ns, i
nclu
ding
:
•
Gro
und
hand
ling
•
Car
go h
andl
ing
•
Con
sum
able
s rep
leni
shm
ent (
e.g.
, fue
l, em
erge
ncy
equi
pmen
t, fo
od, e
tc.)
• Li
ne se
rvic
es
• D
eici
ng/a
nti-i
cing
serv
ices
5.
13.5
A2.
5—Pe
rfor
m A
ircra
ft O
pera
tions
.
This
fun
ctio
n op
erat
es a
nd m
oves
airc
raft
from
the
gate
or
bloc
ks-o
ut a
t the
dep
artu
re a
irpor
t to
the
arriv
al a
t des
tinat
ion,
unt
il th
e ai
rcra
ft co
mes
to a
com
plet
e st
op a
t the
gat
e or
on
the
ram
p.
This
fun
ctio
n be
gins
with
the
mai
nten
ance
rel
ease
with
the
airc
raft
avai
labl
e fo
r pas
seng
er b
oard
ing/
carg
o lo
adin
g an
d cr
ewm
embe
r che
ck-in
, rea
dy fo
r pre
fligh
t act
ivity
.
This
act
ivity
incl
udes
:
51
• Pr
edep
artu
re g
roun
d op
erat
ions
•
Take
off
•
Clim
b
• C
ruis
e
• D
esce
nt
• A
ppro
ach
•
Land
ing
•
Post
arriv
al g
roun
d op
erat
ions
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A2
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
pas
seng
er s
ervi
ces
A2.
3P
. 14
A2.
3.1
Man
age
pass
enge
rse
rvic
es
A2.
3.2
Per
form
pref
light
cab
indu
ties
A2.
3.3
Per
form
boar
ding
serv
ices
A2.
3.4
Per
form
in-fl
ight
serv
ices
A2.
3.5
Per
form
depl
anin
gse
rvic
es
Pay
load
at d
estin
atio
n ai
rpor
t
Pas
seng
ers
on b
oard
for
depl
anin
g
Pay
load
at d
epar
ture
airp
ort
Pas
seng
erse
rvic
edi
rect
ives
In-fl
ight
serv
ice
dire
ctiv
es
Pas
seng
erse
rvic
edi
rect
ives
Sta
tus
Airc
raft
Pas
seng
er s
ervi
ce s
tatu
s
Pas
seng
ers
on b
oard
for
depa
rture
Pas
seng
erse
rvic
ere
sour
ces
Pas
seng
er s
ervi
ce e
xecu
tion
dire
ctiv
es
Dep
lani
ngse
rvic
edi
rect
ives
Pre
fligh
t cab
in d
uty
perfo
rman
ce d
irect
ives
52
Dep
lani
ngse
rvic
est
atus
Dep
lani
ngse
rvic
ere
sour
ces
In-fl
ight
serv
ice
stat
us
In-fl
ight
serv
ice
reso
urce
s
Boa
rdin
gse
rvic
ere
sour
ces
Boa
rdin
gse
rvic
est
atus
Pas
seng
erse
rvic
em
anag
emen
tre
sour
ces
Pas
seng
ers
deni
ed b
oard
ing
Flig
ht e
xecu
tion
info
rmat
ion
Cab
inre
adin
ess
stat
us
Pre
fligh
t cab
indu
type
rform
ance
stat
us
Pre
fligh
tca
bin
duty
perfo
rman
cere
sour
ces
5.14
A2.
3—PE
RFO
RM
PA
SSEN
GER
SER
VIC
ES.
5.14
.1 A
2.3.
1—M
anag
e Pa
ssen
ger S
ervi
ces.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f pas
seng
er se
rvic
es:
•
Perf
orm
pre
fligh
t cab
in d
utie
s •
Perf
orm
boa
rdin
g se
rvic
es
• Pe
rfor
m in
-flig
ht se
rvic
es
• Pe
rfor
m d
epla
ning
serv
ices
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
14.2
A2.
3.2—
Perf
orm
Pre
fligh
t Cab
in D
utie
s.
This
func
tion
incl
udes
all
dutie
s and
resp
onsi
bilit
ies i
n ca
bin
prep
arat
ion,
such
as:
53
• Pr
eflig
ht o
f em
erge
ncy
equi
pmen
t
• Pr
eflig
ht o
f com
mun
icat
ion
pane
l
• Pr
eflig
ht o
f saf
ety
onbo
ard
card
s, se
at b
acks
• Pr
eflig
ht o
f gal
ley
equi
pmen
t inc
ludi
ng c
ater
ing
supp
lies,
if ap
plic
able
• Pr
eflig
ht o
f jum
p se
at fu
nctio
nalit
y
• Se
curit
y se
arch
of c
abin
com
partm
ent i
nclu
ding
ove
rhea
d bi
ns
• Pr
eflig
ht o
f lav
ator
y fu
nctio
nalit
y in
clud
ing
fire
bottl
es
• PI
C b
riefin
g w
ith l
ead
fligh
t at
tend
ants
and
/or
entir
e ca
bin
crew
, dep
endi
ng o
n th
e si
ze o
f th
e fli
ght,
e.g.
, Cre
w R
esou
rce
Man
agem
ent (
CR
M)
• Em
erge
ncy
brie
fing
by l
ead
atte
ndan
t to
cab
in c
rew
to
incl
ude
pers
onal
em
erge
ncy
equi
pmen
t an
d as
sign
men
t du
ring
emer
genc
ies
• C
oord
inat
ion
of se
curit
y
• M
eal/b
ever
age
serv
ices
, if a
pplic
able
5.14
.3 A
2.3.
3—Pe
rfor
m B
oard
ing
Serv
ices
.
This
func
tion
boar
ds p
asse
nger
s and
incl
udes
, but
is n
ot li
mite
d to
, the
follo
win
g ac
tiviti
es:
• C
heck
-in
• Se
curit
y sc
reen
ing
• Sc
reen
ing
of a
ll ba
ggag
e
• C
heck
ing
for i
ntox
icat
ed p
asse
nger
s, ex
it-ro
w s
eatin
g co
mpl
ianc
e, p
asse
nger
sea
tbel
t com
plia
nce,
and
em
erge
ncy
proc
edur
es
notif
icat
ion
54
• Se
atin
g se
rvic
es b
efor
e ai
rcra
ft le
aves
the
gate
for t
akeo
ff
• Pa
ssen
ger c
ontro
l for
em
bark
ing/
dise
mba
rkin
g (c
ockp
it ac
cess
lim
its, s
mok
ing
polic
ies,
etc.
)
• N
eces
sary
ann
ounc
emen
ts
This
incl
udes
the
pass
enge
r man
ifest
to id
entif
y:
• U
nacc
ompa
nied
min
ors
• U
.S. A
ir M
arsh
als o
r gun
-car
ryin
g la
w e
nfor
cem
ent o
ffic
ers
• Pe
ts
• D
epor
tees
•
Pass
enge
rs w
ith d
isab
ilitie
s •
Men
tal p
atie
nts
5.14
.4 A
2.3.
4—Pe
rfor
m In
-Flig
ht S
ervi
ces.
This
func
tion
prov
ides
pas
seng
ers w
ith th
e fo
llow
ing
serv
ices
dur
ing
the
airc
raft
fligh
t: •
Brie
fing
pass
enge
rs
• C
ontro
lling
pas
seng
ers d
urin
g fli
ght
• St
orin
g of
car
ry-o
n ba
ggag
e •
Ensu
ring
pass
enge
r reg
ulat
ory
com
plia
nce,
i.e.
, por
tabl
e el
ectro
nic
devi
ces (
PED
), sm
okin
g, a
nd se
atbe
lt ru
les
• Se
curin
g ca
bin,
i.e.
, arm
ing
door
s, C
RM
Th
is p
roce
ss st
arts
at t
he d
epar
ture
airp
ort a
fter a
ll th
e do
ors o
f the
airc
raft
are
secu
red
for d
epar
ture
and
end
s at t
he d
estin
atio
n ai
rpor
t be
fore
the
doo
rs o
f th
e ai
rcra
ft ar
e op
ened
for
pas
seng
er/c
argo
dep
lani
ng.
Thi
s fu
nctio
n m
ay o
nly
appl
y to
14
CFR
Par
t 13
5 op
erat
ions
with
ten
or m
ore
pass
enge
rs.
This
incl
udes
the
pass
enge
r man
ifest
to id
entif
y:
• U
nacc
ompa
nied
min
ors
• U
.S. A
ir M
arsh
als o
r gun
-car
ryin
g la
w e
nfor
cem
ent o
ffic
ers
55
• Pe
ts
• D
epor
tees
•
Pass
enge
rs w
ith d
isab
ilitie
s •
Men
tal p
atie
nts
5.14
.5 A
2.3.
5—Pe
rfor
m D
epla
ning
Ser
vice
s.
This
fun
ctio
n se
rves
pas
seng
ers
by c
heck
ing
pass
enge
r co
mpl
ianc
e w
ith s
igns
, pas
seng
er s
afet
y on
jetw
ays/
stai
rs, a
nd a
bnor
mal
or
emer
genc
y ev
acua
tion
requ
irem
ents
. Th
is in
clud
es th
e pa
ssen
ger m
anife
st to
iden
tify:
•
Una
ccom
pani
ed m
inor
s •
U.S
. Air
Mar
shal
s or g
un-c
arry
ing
law
enf
orce
men
t off
icer
s •
Pets
•
Dep
orte
es
• Pa
ssen
gers
with
dis
abili
ties
• M
enta
l pat
ient
s
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A2.
3
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
boa
rdin
g se
rvic
esA
2.3.
3P
. 15
A2.
3.3.
1
Man
age
boar
ding
serv
ices
A2.
3.3.
2
Pro
vide
chec
k-in
serv
ices
A2.
3.3.
3
Pro
vide
secu
rity
serv
ices
A2.
3.3.
4
Pro
vide
seat
ing
serv
ices
Pas
seng
er s
ervi
ce d
irect
ives
56
Pay
load
at d
epar
ture
airp
ort
Boa
rdin
gse
rvic
ere
sour
ces
Airc
raft
Pas
seng
ers
afte
rch
ecki
ng-in
Pas
seng
ers
pass
ing
secu
rity
scre
enin
g
Pas
seng
ers
on b
oard
for d
epar
ture
Boa
rdin
g se
rvic
e st
atus
Sec
urity
serv
ice
reso
urce
s
Boa
rdin
g se
rvic
e ex
ecut
ion
dire
ctiv
es
Sec
urity
serv
ice
dire
ctiv
es
Sea
ting
serv
ice
dire
ctiv
es
Sec
urity
serv
ice
stat
us
Sea
ting
serv
ice
reso
urce
s
Sea
ting
serv
ice
stat
us
Pas
seng
ers
deni
ed b
oard
ing
Sta
tus Boa
rdin
gse
rvic
em
anag
emen
tre
sour
ces
Flig
ht e
xecu
tion
info
rmat
ion
Cab
in re
adin
ess
stat
us
Che
ck-in
serv
ice
reso
urce
s
Che
ck-in
serv
ice
stat
us
Che
ck-in
serv
ice
dire
ctiv
es
5.15
A2.
3.3—
PER
FOR
M B
OA
RD
ING
SER
VIC
ES.
5.15
.1 A
2.3.
3.1—
Man
age
Boa
rdin
g Se
rvic
es.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f pas
seng
er b
oard
ing
serv
ices
:
• Pr
ovid
e ch
eck-
in se
rvic
es
• Pr
ovid
e se
curit
y sc
reen
ing
•
Prov
ide
seat
ing
serv
ices
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
15.2
A2.
3.3.
2—Pr
ovid
e C
heck
-In
Serv
ices
.
This
fun
ctio
n ca
ptur
es t
he p
roce
ss o
f pa
ssen
ger
boar
ding
, whi
ch m
ay i
nclu
de c
heck
ing
and
regi
ster
ing
the
pass
enge
r’s
ticke
t an
d lu
ggag
e an
d pr
ovid
ing
the
pass
enge
r w
ith a
boa
rdin
g pa
ss in
dica
ting
fight
num
ber,
boar
ding
gat
e, ti
me,
sea
t num
ber,
etc.
Thi
s al
so
incl
udes
secu
rity
ques
tions
dur
ing
pass
enge
r che
ck-in
.
57
5.15
.3 A
2.3.
3.3—
Prov
ide
Secu
rity
Serv
ices
.
This
func
tion
refe
rs to
the
secu
rity
scre
enin
g of
pas
seng
ers
and
carr
y-on
bag
gage
to e
nsur
e no
wea
pons
or o
ther
dan
gero
us g
oods
and
m
ater
ials
are
bei
ng b
roug
ht o
nto
the
airc
raft.
5.
15.4
A2.
3.3.
4—Pr
ovid
e Se
atin
g Se
rvic
es.
This
func
tion
serv
es p
asse
nger
s’ n
eeds
for s
afe
seat
ing
and
lugg
age
plac
emen
t. T
his
also
incl
udes
ass
istin
g sp
ecia
l-nee
ds p
asse
nger
s, i.e
., pa
ssen
gers
with
dis
abili
ties,
preg
nant
pas
seng
ers,
infa
nts,
etc.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A2
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
gro
und
ope
ratio
nsA
2.4
P. 1
6
A2.
4.1
Man
age
grou
ndop
erat
ions
A2.
4.2
Per
form
grou
nd
hand
ling
A2.
4.3
Per
form
carg
o ha
ndlin
g
A2.
4.4
Rep
leni
shfu
el
A2.
4.5
Per
form
line
serv
ices
A2.
4.6
Per
form
deic
ing/
anti-
icin
gse
rvic
esDei
cing
/ant
i-ici
ngdi
rect
ives
Gro
und
oper
atio
ndi
rect
ives
Line
serv
ice
dire
ctiv
es
Car
go-
hand
ling
dire
ctiv
es
Gro
und-
hand
ling
dire
ctiv
es
Gro
und
oper
atio
n ex
ecut
ion
dire
ctiv
es
Fuel
repl
enis
hmen
tdi
rect
ives
App
rove
d In
spec
tion
and
othe
r mai
nten
ance
prog
ram
s
GM
M
Gro
und
oper
atio
n st
atus
Pay
load
at d
epar
ture
airp
ort
Pay
load
at d
estin
atio
n ai
rpor
t
Gro
und
oper
atio
nre
sour
ces
Dei
cing
/an
ti-ic
ing
serv
ice
reso
urce
s
Car
go-h
andl
ing
reso
urce
s
Car
go in
tend
ed fo
r airc
raft
Car
go le
avin
g ai
rcra
ft
Car
go-h
andl
ing
stat
us
Gro
und-
hand
ling
reso
urce
s
Gro
und
oper
atio
nm
anag
emen
tre
sour
ces
Line
serv
ice
reso
urce
s
Line
ser
vice
stat
us
Airc
raft
afte
r car
go lo
aded
/unl
oade
d
Gro
und-
trans
porta
tion
stat
us
Sta
tus
Airc
raft
afte
r gro
und
serv
ices
Dei
cing
/ ant
i-ici
ngse
rvic
e st
atus
Airc
raft
afte
r lin
e se
rvic
es
Airc
raft
afte
r fue
l rep
leni
shm
ent
Allo
cate
d ex
pend
able
sup
plie
s
Fuel
repl
enis
hmen
tre
sour
ces
Fuel
repl
enis
hmen
tst
atus
Rej
ecte
d ca
rgo
Flig
ht e
xecu
tion
info
rmat
ion
Allo
cate
d ai
rcra
ft
Mai
nten
ance
ord
ers
Info
rmat
ion
afte
r airc
raft
grou
nd s
ervi
ces
58
5.16
A2.
4—PE
RFO
RM
GR
OU
ND
OPE
RA
TIO
NS.
5.16
.1 A
2.4.
1—M
anag
e G
roun
d O
pera
tions
.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f gro
und
oper
atio
ns:
•
Perf
orm
gro
und
hand
ling
•
Perf
orm
car
go h
andl
ing
•
Rep
leni
sh fu
el
•
Perf
orm
line
serv
ices
•
Perf
orm
dei
cing
/ant
i-ici
ng se
rvic
es
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
, i.e
., se
lf-au
dit.
5.
16.2
A2.
4.2—
Perf
orm
Gro
und
Han
dlin
g .
This
fun
ctio
n us
es a
irpor
t gro
und
equi
pmen
t suc
h as
truc
ks, t
raile
rs, o
r tra
nsfe
r be
lts to
mov
e lu
ggag
e/ca
rgo
from
cus
tom
ers
to th
e ai
rcra
ft fo
r loa
ding
or f
rom
the
airc
raft
to c
usto
mer
s for
retri
eval
.
59
5.16
.3 A
2.4.
3—Pe
rfor
m C
argo
Han
dlin
g.
This
fun
ctio
n m
oves
car
go,
incl
udin
g th
e ha
ndlin
g of
dan
gero
us g
oods
and
CO
MA
T, o
nto
the
airc
raft
for
depa
rture
or
from
the
ai
rcra
ft af
ter a
ircra
ft la
ndin
g at
the
dest
inat
ion
airp
ort.
5.
16.4
A2.
4.4—
Rep
leni
sh F
uel .
This
func
tion
fuel
s the
airc
raft
befo
re fl
ight
to m
eet t
he fl
ight
requ
irem
ents
. 5.
16.5
A2.
4.5—
Perf
orm
Lin
e Se
rvic
es.
This
func
tion,
if a
pplic
able
, pro
vide
s cab
in se
rvic
es a
nd u
nder
-win
g se
rvic
es fo
r pro
vidi
ng a
cle
an, s
afe,
and
com
forta
ble
envi
ronm
ent
for
pass
enge
rs.
The
cabi
n se
rvic
es in
clud
e pr
ovid
ing
pass
enge
r-br
iefin
g ca
rds,
cabi
n cl
eani
ng, f
ood
and
drin
k su
pplie
s, pa
ssen
ger
conv
enie
nce
item
s, co
mm
issa
ry, e
tc.
The
unde
r-w
ing
serv
ices
incl
ude
pota
ble
wat
er, l
avat
ory
serv
ices
, etc
.
Not
e: T
he li
ne m
aint
enan
ce fu
nctio
n co
vers
the
serv
ices
per
form
ed b
y m
aint
enan
ce.
5.16
.6 A
2.4.
6—Pe
rfor
m D
eici
ng/A
nti-I
cing
Ser
vice
s.
This
func
tion
rem
oves
the
ice/
snow
or p
rovi
des
anti-
icin
g se
rvic
es p
rior t
o de
partu
re a
t the
airp
ort t
o en
sure
the
safe
ope
ratio
ns o
f the
ai
rcra
ft.
60
U
SE
D A
T:A
UTH
OR
: P
art 1
35 M
odel
ing
Team
DA
TE:
RE
V:
PR
OJE
CT:
Par
t 135
Cer
tific
ate
Hol
der
Func
tiona
l Mod
el
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A2.
4
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
car
go h
andl
ing
A2.
4.3
P.1
7
A2.
4.3.
1
Man
age
carg
oha
ndlin
g
A2.
4.3.
2
Che
ck/w
eigh
/ ac
cept
car
go
A2.
4.3.
3
Sec
ure
carg
o
A2.
4.3.
4
Load
/unl
oad
carg
oA
lloca
ted
airc
raft
Car
go-
hand
ling
dire
ctiv
es
Car
goch
eck/
wei
gh/a
ccep
tanc
edi
rect
ives
Car
go-
secu
ring
dire
ctiv
es
Car
go-
load
ing/
unlo
adin
gdi
rect
ives
Car
go-h
andl
ing
exec
utio
n di
rect
ives
Car
go-h
andl
ing
reso
urce
s
Airc
raft
afte
r car
go lo
aded
/unl
oade
d
Car
go in
tend
ed fo
r airc
raft
Car
go-h
andl
ing
stat
us
Car
go le
avin
g ai
rcra
ft
Car
go-
load
ing/
unlo
adin
gre
sour
ces
Car
go c
heck
/wei
gh/
acce
ptan
ce s
tatu
s
Car
go a
fter
chec
k/w
eigh
/ac
cept
ance
Car
goaf
ter
prel
oadi
ng
Car
go-
secu
ring
reso
urce
s
Car
goch
eck/
wei
gh/
acce
ptan
cere
sour
ces
Car
go-
hand
ling
man
agem
ent
reso
urce
s
Car
go- s
ecur
ing
stat
us
Car
go-
load
ing/
unlo
adin
gst
atus
Sta
tus
Bul
k lo
aded
car
go
Con
tain
eriz
edca
rgo
Rej
ecte
d ca
rgo
Flig
ht e
xecu
tion
info
rmat
ion
Info
rmat
ion
afte
r airc
raft
grou
nd s
ervi
ces
61
5.17
A2.
4.3—
PER
FOR
M C
AR
GO
HA
ND
LIN
G.
5.17
.1 A
2.4.
3.1—
Man
age
Car
go H
andl
ing.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f car
go h
andl
ing:
• C
heck
/wei
gh/a
ccep
t car
go
• Se
cure
car
go
• Lo
ad/u
nloa
d ca
rgo
It pr
ovid
es d
irect
ives
, def
ines
requ
irem
ents
and
con
trols
for t
he e
xecu
tion
of th
ose
activ
ities
, inc
ludi
ng s
cree
ning
for d
ange
rous
goo
ds
and
CO
MA
T ha
ndlin
g, a
nd e
nsur
es th
at th
e ex
ecut
ion
is a
ccom
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies
and
proc
edur
es a
nd a
ny
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.17
.2 A
2.4.
3.2—
Che
ck/W
eigh
/Acc
ept C
argo
.
This
func
tion
exam
ines
, scr
eens
, and
acc
epts
car
go fo
r dan
gero
us g
oods
, CO
MA
T, w
eigh
t, an
d pa
ckag
ing.
5.
17.3
A2.
4.3.
3—Se
cure
Car
go.
62
This
func
tion
prel
oads
and
sec
ures
car
go in
clud
ing
palle
ts/n
ets/
unit
load
dev
ices
(ULD
), if
appl
icab
le, s
uch
as s
epar
atio
n re
stric
tions
an
d qu
antit
y re
stric
tions
. 5.
17.4
A2.
4.3.
4—Lo
ad/U
nloa
d C
argo
.
This
fun
ctio
n pl
aces
car
go in
the
airc
raft
carg
o ar
eas
befo
re a
ircra
ft do
ors
are
secu
red
for
fligh
t or
rem
oves
car
go f
rom
the
airc
raft
afte
r th
e ai
rcra
ft la
nds
at th
e de
stin
atio
n ai
rpor
t. C
argo
that
mee
ts th
e sa
fety
req
uire
men
t is
read
y fo
r fli
ght o
nce
secu
red
with
floo
r lo
cks,
nets
, or o
ther
dev
ices
.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A2
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
airc
raft
oper
atio
nsA
2.5
P. 1
8
A2.
5.1
Man
age
airc
raft
oper
atio
ns
A2.
5.2
Per
form
depa
rture
oper
atio
ns
A2.
5.3
Per
form
crui
seop
erat
ions
A2.
5.4
Per
form
arriv
alop
erat
ions
Airp
orts
Abn
orm
al a
ircra
ft be
fore
V1
Airc
raft
afte
rcr
uise
segm
ent
Airc
raft
to b
e ev
alua
ted
63
ATC
inst
ruct
ions
/cle
aran
ces
Airc
raft
afte
r gro
und
serv
ices
Airc
raft
afte
r clim
bse
gmen
t
Arr
ival
reso
urce
s
Airc
raft
oper
atio
ndi
rect
ives
Airc
raft
oper
atio
n ex
ecut
ion
dire
ctiv
es
GO
M
Airc
raft
oper
atio
n st
atus
Airc
raft
abor
ted
clim
b
Airc
raft
on g
o-ar
ound
Cru
ise
reso
urce
s
Sta
tus
Airc
raft
on m
isse
d ap
proa
chAbn
orm
al a
ircra
ft in
pre
depa
rture
Airc
raft
abor
ted
desc
ent
Dep
artu
rere
sour
ces
Dep
artu
redi
rect
ives
Cru
ise
dire
ctiv
es
Arr
ival
dire
ctiv
es
Airc
raft
oper
atio
nm
anag
emen
tre
sour
ces
Dep
artu
rest
atus
Airc
raft
for s
tep
clim
bC
rew
mem
ber(
s) to
be
assi
gned
Ass
igne
d cr
ewm
embe
r(s)
ATC
faci
litie
s
Cru
ise
stat
usA
rriv
alst
atus
Airc
raft
oper
atio
nre
sour
ces
Flig
ht e
xecu
tion
info
rmat
ion
5.18
A2.
5—PE
RFO
RM
AIR
CR
AFT
OPE
RA
TIO
NS.
5.18
.1 A
2.5.
1—M
anag
e A
ircra
ft O
pera
tions
.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f airc
raft
oper
atio
ns:
•
Perf
orm
dep
artu
re o
pera
tions
•
Perf
orm
cru
ise
oper
atio
ns
• Pe
rfor
m a
rriv
al o
pera
tions
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
18.2
A2.
5.2—
Perf
orm
Dep
artu
re O
pera
tions
.
This
fun
ctio
n ca
ptur
es th
e pr
oces
s of
airc
raft
depa
rture
ope
ratio
ns in
clud
ing
pred
epar
ture
gro
und
oper
atio
ns, t
akeo
ff o
pera
tions
, and
cl
imb
oper
atio
ns.
5.
18.3
A2.
5.3—
Perf
orm
Cru
ise
Ope
ratio
ns.
64
This
fun
ctio
n ca
ptur
es th
e pi
lots
’ op
erat
ions
for
kee
ping
the
airc
raft
at c
erta
in c
ruis
e al
titud
es a
nd e
nds
whe
n th
e ai
rcra
ft de
scen
t is
initi
ated
bel
ow c
ruis
e al
titud
e. P
ilots
nee
d to
per
form
the
follo
win
g ta
sks d
urin
g th
is p
roce
ss:
•
Com
ply
with
com
pany
, FA
A, a
nd o
ther
app
licab
le g
uida
nce
and
regu
latio
ns a
nd p
erfo
rman
ce li
mita
tions
rega
rdin
g cr
uise
op
erat
ions
• C
ompl
ete
crui
se c
heck
list
This
als
o in
clud
es p
ilot-i
nitia
ted
resp
onse
to
unex
pect
ed c
ondi
tions
suc
h as
med
ical
, se
curit
y, m
echa
nica
l, an
d w
eath
er-r
elat
ed
emer
genc
ies a
nd d
iver
sion
s. 5.
18.4
A2.
5.4—
Perf
orm
Arr
ival
Ope
ratio
ns.
This
fun
ctio
n ca
ptur
es t
he p
roce
ss o
f ai
rcra
ft ar
rival
ope
ratio
ns i
nclu
ding
des
cent
, ap
proa
ch,
land
ing,
and
pos
tarr
ival
gro
und
oper
atio
ns.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A2.
5
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
dep
artu
re o
pera
tions
A2.
5.2
P. 1
9
A2.
5.2.
1
Man
age
depa
rture
oper
atio
ns
A2.
5.2.
2
Per
form
pred
epar
ture
grou
nd o
pera
tions
A2.
5.2.
3
Per
form
take
off
oper
atio
ns
A2.
5.2.
4
Per
form
clim
bop
erat
ions
GO
MA
TCin
stru
ctio
ns/c
lear
ance
sD
epar
ture
dire
ctiv
es
Take
off
dire
ctiv
es
Dep
artu
rere
sour
ces
Airp
orts
ATC
faci
litie
s
Take
off
stat
us
Airc
raft
afte
r gro
und
serv
ices
Pre
depa
rture
grou
nd o
pera
tion
stat
us
Dep
artu
re s
tatu
s
Abn
orm
al a
ircra
ft be
fore
V1
Airc
raft
afte
rpr
edep
artu
rese
gmen
t
Airc
raft
afte
rta
keof
fse
gmen
t
Airc
raft
on g
o-ar
ound
Airc
raft
on m
isse
d ap
proa
ch
Pre
depa
rture
gro
und
oper
atio
n re
sour
ces
65
Take
off
reso
urce
s
Clim
bst
atus
Dep
artu
reop
erat
ion
man
agem
ent
reso
urce
s
Airc
raft
afte
r clim
b se
gmen
t
Airc
raft
abor
ted
desc
ent
Airc
raft
for s
tep
clim
b
Sta
tus
Airc
raft
abor
ted
clim
b
Clim
bre
sour
ces
Abn
orm
al a
ircra
ft in
pre
depa
rture
Flig
ht e
xecu
tion
info
rmat
ion
Ass
igne
d cr
ewm
embe
r(s)
Clim
bdi
rect
ives
Dep
artu
re o
pera
tion
exec
utio
n di
rect
ives
Pre
depa
rture
dire
ctiv
es
5.19
A2.
5.2—
PER
FOR
M D
EPA
RTU
RE
OPE
RA
TIO
NS.
5.19
.1 A
2.5.
2.1—
Man
age
Dep
artu
re O
pera
tions
.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f airc
raft
depa
rture
ope
ratio
ns:
•
Perf
orm
pre
depa
rture
gro
und
oper
atio
ns
• Pe
rfor
m ta
keof
f ope
ratio
ns
• Pe
rfor
m c
limb
oper
atio
ns
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.19
.2 A
2.5.
2.2—
Perf
orm
Pre
depa
rture
Gro
und
Ope
ratio
ns.
This
fun
ctio
n ca
ptur
es th
e pi
lots
’ op
erat
ions
for
the
mov
emen
t of
the
airc
raft
from
pus
h-ba
ck to
eng
ine
star
t, to
taxi
-up
to th
e ho
ld-
shor
t lin
e, a
nd b
efor
e th
e ta
keof
f che
cklis
t. T
he p
ush-
back
and
eng
ine
star
t act
ivity
dep
end
on w
heth
er th
e ai
rcra
ft st
arts
at t
he g
ate
for
pow
er-b
ack
oper
atio
ns o
r us
es r
emot
e pa
rkin
g.
Gro
und
equi
pmen
t nec
essa
ry f
or th
is a
ctiv
ity m
ay in
clud
e a
tug,
pow
ered
air
carts
, gr
ound
pow
er u
nits
, and
anc
illar
y co
nnec
tions
at t
he g
ate.
Onc
e th
e en
gine
s ar
e st
arte
d, th
e ai
rcra
ft m
oves
und
er it
s ow
n po
wer
and
pr
ocee
ds o
nto
the
taxi
way
s. T
he p
ilots
nee
d to
per
form
the
follo
win
g ta
sks d
urin
g th
is p
roce
ss:
66
• Pr
eflig
ht p
repa
ratio
n
• In
terio
r/ext
erio
r pre
fligh
t/flig
ht d
eck
prep
arat
ion
befo
re th
e st
art p
roce
dure
s
• C
oord
inat
e ai
rcra
ft m
ovem
ent w
ith c
abin
cre
w
• Pe
rfor
m p
ower
-bac
k/pu
sh-b
ack/
engi
ne st
art p
roce
dure
s
• Pe
rfor
m p
reta
xi c
heck
s, ta
xi, a
nd b
efor
e ta
keof
f pro
cedu
res
Any
une
xpec
ted
situ
atio
n w
ould
pre
clud
e th
e ai
rcra
ft fr
om c
ontin
uing
, thu
s a
retu
rn t
o th
e ga
te i
s w
arra
nted
, the
airc
raft
may
go
dire
ctly
to th
e po
star
rival
gro
und
oper
atio
n st
age.
Thi
s fun
ctio
n al
so d
eals
with
une
xpec
ted
situ
atio
ns.
Secu
rity
verif
icat
ion
of a
ssig
ned
crew
to a
ssig
ned
fligh
t is i
nclu
ded
in th
is fu
nctio
n.
Prep
arat
ion
for a
nd m
arsh
allin
g of
the
airc
raft
out o
f the
gat
e ar
ea is
incl
uded
in th
is fu
nctio
n.
Not
e: T
his a
lso
incl
udes
secu
rity
chec
ks o
f the
coc
kpit
and
secu
rity
brie
fings
as w
ell a
s ATC
cle
aran
ces.
5.19
.3 A
2.5.
2.3—
Perf
orm
Tak
eoff
Ope
ratio
ns.
This
fun
ctio
n ca
ptur
es th
e pi
lots
’ op
erat
ions
fro
m th
e m
omen
t the
airc
raft
is a
utho
rized
to ta
xi in
to p
ositi
on, m
ovin
g on
the
activ
e ru
nway
for t
akeo
ff, a
nd th
roug
h th
e ta
keof
f pha
se o
f flig
ht.
Pilo
ts n
eed
to c
ompl
y w
ith c
ompa
ny, F
AA
, and
oth
er a
pplic
able
take
off
guid
ance
and
regu
latio
ns re
gard
ing
take
off o
pera
tions
.
5.19
.4 A
2.5.
2.4—
Perf
orm
Clim
b O
pera
tions
.
This
func
tion
capt
ures
the
pilo
ts’ o
pera
tions
for t
he c
limb
phas
e of
the
fligh
t fro
m s
ettin
g th
e cl
imb
pow
er u
ntil
it re
ache
s th
e cr
uise
al
titud
e. T
he p
ilots
nee
d to
per
form
the
follo
win
g ta
sks d
urin
g th
is p
roce
ss:
• C
ompl
y w
ith c
ompa
ny, F
AA
, and
oth
er a
pplic
able
gui
danc
e an
d re
gula
tions
and
per
form
ance
req
uire
men
ts r
egar
ding
clim
b op
erat
ions
• Pe
rfor
m c
limb
to c
ruis
e al
titud
e
67
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A2.
5.2
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
take
off o
pera
tions
A2.
5.2.
3P
.20
A2.
5.2.
3.1
Man
age
take
off
oper
atio
ns
A2.
5.2.
3.2
Per
form
take
off
prio
r to
V1
A2.
5.2.
3.3
Per
form
take
off
at/a
fter V
1
ATC
inst
ruct
ions
/cle
aran
ces
GO
MTa
keof
fdi
rect
ives Ta
keof
f exe
cutio
n di
rect
ives
Take
off
dire
ctiv
espr
ior t
o V
1
Take
off
dire
ctiv
esat
/afte
rV
1
Airp
orts
Take
off
reso
urce
s
Airc
raft
afte
r tak
eoff
segm
ent
Airc
raft
afte
r pre
depa
rture
seg
men
t
Take
off
stat
us
ATC
faci
litie
sAirc
raft
with
the
spee
dle
ss th
anV
1 du
ring
take
off
segm
ent
Take
off
reso
urce
sat
/afte
rV
1
Take
off p
rior t
oV
1
Take
off
reso
urce
spr
ior t
o V
1
Take
off s
tatu
s at
/afte
rV
1
Sta
tus
Abn
orm
al a
ircra
ft be
fore
V1
Airc
raft
on m
isse
d ap
proa
ch
Airc
raft
on g
o-ar
ound
Flig
ht e
xecu
tion
info
rmat
ion
68
Take
off
man
agem
ent
reso
urce
s
5.20
A2.
5.2.
3—PE
RFO
RM
TA
KEO
FF O
PER
ATI
ON
S.
5.20
.1 A
2.5.
2.3.
1—M
anag
e Ta
keof
f Ope
ratio
ns.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f tak
eoff
ope
ratio
ns:
•
Perf
orm
take
off o
pera
tion
prio
r to
take
off d
ecis
ion
spee
d (V
1), i
f app
licab
le
• Pe
rfor
m ta
keof
f at/a
fter V
1, if
app
licab
le
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.20
.2 A
2.5.
2.3.
2—Pe
rfor
m T
akeo
ff P
rior t
o V
1.
This
func
tion
capt
ures
the
pilo
ts’ o
pera
tions
to m
ove
the
airc
raft
into
pos
ition
and
per
form
nor
mal
take
off p
roce
dure
s unt
il th
e ai
rcra
ft re
ache
s V1,
if a
pplic
able
. C
onsi
dera
tions
nee
d to
be
take
n w
ith re
gard
to:
•
Cre
w c
oord
inat
ion
• A
ircra
ft pe
rfor
man
ce
69
5.20
.3 A
2.5.
2.3.
3—Pe
rfor
m T
akeo
ff a
t/Afte
r V1.
This
func
tion
capt
ures
the
pilo
ts’ o
pera
tions
afte
r V1,
if a
pplic
able
, and
con
tinue
s unt
il th
e ai
rcra
ft en
ters
the
clim
b ph
ase
of fl
ight
.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A2.
5.2
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
clim
b op
erat
ions
A2.
5.2.
4P
.21
A2.
5.2.
4.1
Man
age
clim
bop
erat
ions
A2.
5.2.
4.2
Per
form
initi
al c
limb
oper
atio
ns
A2.
5.2.
4.3
Per
form
norm
al c
limb
oper
atio
ns
ATC
inst
ruct
ions
/cle
aran
ces
GO
MC
limb
dire
ctiv
es
Clim
b op
erat
ion
exec
utio
n di
rect
ives
Initi
alcl
imb
dire
ctiv
es
Nor
mal
clim
bdi
rect
ives
Clim
bre
sour
ces
ATC
faci
litie
s
Airc
raft
afte
r clim
b se
gmen
t
Airc
raft
afte
r tak
eoff
segm
ent
Clim
b st
atus
Nor
mal
clim
bre
sour
ces
Nor
mal
clim
bst
atus
Airc
raft
afte
r ini
tial
clim
b
Initi
alcl
imb
reso
urce
s
Clim
bm
anag
emen
tre
sour
ces
Initi
alcl
imb
stat
us
Sta
tus
Airc
raft
for s
tep
clim
b
Airc
raft
abor
ted
desc
ent
Airc
raft
abor
ted
clim
b
Flig
ht e
xecu
tion
info
rmat
ion
70
5.21
A2.
5.2.
4—PE
RFO
RM
CLI
MB
OPE
RA
TIO
NS.
5.21
.1 A
2.5.
2.4.
1—M
anag
e C
limb
Ope
ratio
ns.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f clim
b op
erat
ions
:
• Pe
rfor
m in
itial
clim
b op
erat
ions
•
Perf
orm
nor
mal
clim
b op
erat
ions
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
21.2
A2.
5.2.
4.2—
Perf
orm
Initi
al C
limb
Ope
ratio
ns.
This
func
tion
capt
ures
the
pilo
ts’ o
pera
tions
of
an a
ircra
ft fr
om th
e tim
e cl
imb
pow
er is
set
or
flaps
are
ret
ract
ed to
the
acce
lera
tion
altit
ude.
Thi
s seg
men
t coi
ncid
es w
ith th
e se
cond
segm
ent i
n ai
rcra
ft pe
rfor
man
ce, i
f app
licab
le.
5.21
.3 A
2.5.
2.4.
3—Pe
rfor
m N
orm
al C
limb
Ope
ratio
ns.
71
This
func
tion
capt
ures
the
pilo
ts’ o
pera
tions
dur
ing
the
clim
b ph
ase.
Dur
ing
this
pro
cess
, pilo
ts m
ay n
eed
to p
erfo
rm fo
llow
ing
task
s:
•
Adj
ust c
limb
pow
er a
s app
ropr
iate
•
Ensu
re a
ircra
ft ac
cele
rate
s to
appr
opria
te c
limb
spee
d an
d to
cru
ise
altit
ude
Th
is fu
nctio
n al
so d
eals
with
une
xpec
ted
situ
atio
ns th
at o
ccur
afte
r V1,
if a
pplic
able
, and
prio
r to
crui
se p
hase
, suc
h as
: •
Engi
ne fa
ilure
•
Cab
in d
oor l
ight
•
Pres
suriz
atio
n fa
ilure
•
Med
ical
em
erge
ncy
• O
nboa
rd fi
re
Not
e: T
he fl
ight
may
con
tinue
afte
r the
abn
orm
al c
ondi
tions
hav
e be
en re
solv
ed, e
.g.,
abno
rmal
pre
ssur
izat
ion
cond
ition
may
rest
rict
crui
se a
ltitu
de.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A2.
5
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
arr
ival
ope
ratio
nsA
2.5.
4P
. 22
A2.
5.4.
1
Man
age
arriv
alop
erat
ions
A2.
5.4.
2
Per
form
desc
ent
oper
atio
ns
A2.
5.4.
3
Per
form
appr
oach
oper
atio
ns
A2.
5.4.
4
Per
form
land
ing
oper
atio
ns
A2.
5.4.
5
Per
form
post
arriv
algr
ound
op
erat
ions
Arr
ival
dire
ctiv
esA
TCin
stru
ctio
ns/c
lear
ance
sG
OM
Arr
ival
ope
ratio
n ex
ecut
ion
dire
ctiv
es
Des
cent
dire
ctiv
esA
ppro
ach
dire
ctiv
es
ATC
faci
litie
sA
rriv
alre
sour
ces
Airc
raft
afte
r cru
ise
segm
ent
Des
cent
stat
us
Arr
ival
sta
tus
Airc
raft
abor
ted
desc
ent
Airc
raft
afte
r app
roac
h se
gmen
t
Airc
raft
afte
r des
cent
seg
men
t
Airc
raft
afte
rla
ndin
gse
gmen
t
Des
cent
reso
urce
s
Airc
raft
to b
e ev
alua
ted
Airc
raft
on m
isse
d ap
proa
ch
Airc
raft
on g
o-ar
ound
Pos
tarr
ival
dire
ctiv
es
Airp
orts
Pos
tarr
ival
gro
und
oper
atio
n st
atus
Land
ing
stat
usA
ppro
ach
stat
us
Pos
tarr
ival
gro
und
oper
atio
n re
sour
ces
Land
ing
dire
ctiv
es
72
Land
ing
reso
urce
sA
ppro
ach
reso
urce
s
Arr
ival
ope
ratio
nm
anag
emen
tre
sour
ces
Sta
tus
Abn
orm
al a
ircra
ft be
fore
V1
Airc
raft
abor
ted
clim
b
Abn
orm
al a
ircra
ft in
pre
depa
rture
Flig
ht e
xecu
tion
info
rmat
ion
Cre
wm
embe
r(s)
to b
e as
sign
ed
5.22
A2.
5.4—
PER
FOR
M A
RR
IVA
L O
PER
ATI
ON
S.
5.22
.1 A
2.5
.4.1
—M
anag
e A
rriv
al O
pera
tions
.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f airc
raft
arriv
al o
pera
tions
: ·
•
Perf
orm
des
cent
ope
ratio
ns
• Pe
rfor
m a
ppro
ach
oper
atio
ns
• Pe
rfor
m la
ndin
g op
erat
ions
•
Perf
orm
pos
tarr
ival
gro
und
oper
atio
ns
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.22
.2 A
2.5.
4.2—
Perf
orm
Des
cent
Ope
ratio
ns.
This
func
tion
capt
ures
the
pilo
ts’ o
pera
tions
for t
he d
esce
nt m
ovem
ent o
f the
airc
raft
from
its
crui
se a
ltitu
des
until
the
airc
raft
begi
ns
its in
itial
app
roac
h. P
ilots
may
nee
d to
per
form
the
follo
win
g ta
sks d
urin
g th
is p
roce
ss:
73
• C
ompl
y w
ith c
ompa
ny, F
AA
, and
oth
er a
pplic
able
gui
danc
e an
d re
gula
tions
rega
rdin
g de
scen
t/hol
ding
ope
ratio
ns
• Pe
rfor
m d
esce
nt c
heck
and
app
roac
h br
iefin
g, in
clud
ing
coor
dina
ting
with
cab
in c
rew
, if a
pplic
able
•
Perf
orm
initi
al d
esce
nt fr
om c
ruis
e al
titud
e to
the
Initi
al A
ppro
ach
Fix
(IA
F)
• Pe
rfor
m a
ppro
ach
hold
ing
proc
edur
es if
requ
ired
5.
22.3
A2.
5.4.
3—Pe
rfor
m A
ppro
ach
Ope
ratio
ns.
This
func
tion
capt
ures
the
pilo
ts’ o
pera
tions
for a
ircra
ft de
scen
t fro
m th
e IA
F or
the
initi
atio
n of
rada
r vec
tors
to th
e Fi
nal A
ppro
ach
Fix
(FA
F) to
the
Mis
sed
App
roac
h Po
int (
MA
P).
Pilo
ts sh
ould
per
form
the
follo
win
g ta
sks d
urin
g th
is p
roce
ss:
•
Com
ply
with
com
pany
, FA
A, a
nd o
ther
app
licab
le g
uida
nce
and
regu
latio
ns re
gard
ing
appr
oach
ope
ratio
ns
• Pe
rfor
m a
pre
cisi
on, n
onpr
ecis
ion,
or a
vis
ual a
ppro
ach
5.22
.4 A
2.5.
4.4—
Perf
orm
Lan
ding
Ope
ratio
ns.
This
fun
ctio
n ca
ptur
es t
he p
ilots
’ op
erat
ions
fro
m M
AP,
Dec
isio
n H
eigh
t, or
Vis
ual
Des
cent
Poi
nt t
o ai
rcra
ft to
uchd
own
and
mov
emen
t on
the
runw
ay a
nd u
ntil
it le
aves
the
activ
e ru
nway
. Pi
lots
may
nee
d to
con
duct
the
follo
win
g ta
sks d
urin
g th
is p
roce
ss:
•
Com
ply
with
com
pany
, FA
A, a
nd o
ther
app
licab
le g
uida
nce
and
regu
latio
ns re
gard
ing
land
ing
oper
atio
ns
• Pe
rfor
m n
orm
al la
ndin
g
5.22
.5 A
2.5.
4.5—
Perf
orm
Pos
tarr
ival
Gro
und
Ope
ratio
ns.
This
func
tion
capt
ures
the
pilo
ts’ o
pera
tions
to m
ake
the
airc
raft
mov
e on
to th
e ta
xiw
ay a
fter c
lear
ing
the
runw
ay to
ass
igne
d pa
rkin
g.
Pilo
ts m
ay n
eed
to c
ondu
ct th
e fo
llow
ing
task
s dur
ing
this
pro
cess
:
• C
ompl
y w
ith c
ompa
ny, F
AA
, and
oth
er a
pplic
able
gui
danc
e an
d re
gula
tions
rega
rdin
g po
star
rival
gro
und
oper
atio
ns
• C
oord
inat
e ai
rcra
ft ar
rival
with
cab
in c
rew
, if a
pplic
able
•
Perf
orm
taxi
ope
ratio
ns
• Pe
rfor
m sh
utdo
wn
and
asso
ciat
ed c
heck
lists
•
Coo
rdin
ate
airc
raft
arriv
al w
ith c
abin
cre
w, i
f app
licab
le
74
This
als
o in
clud
es p
repa
ratio
n fo
r and
mar
shal
ling
of th
e ai
rcra
ft in
to th
e ga
te o
r dis
emba
rkin
g ar
ea.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A2.
5.4
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
des
cent
ope
ratio
nsA
2.5.
4.2
P.2
3
A2.
5.4.
2.1
Man
age
desc
ent
oper
atio
ns
A2.
5.4.
2.2
Per
form
initi
al d
esce
ntop
erat
ions
A2.
5.4.
2.3
Per
form
desc
ent a
ndap
proa
chop
erat
ions
ATC
inst
ruct
ions
/cle
aran
ces
GO
MD
esce
nt d
irect
ives
Des
cent
ope
ratio
n ex
ecut
ion
dire
ctiv
es
Initi
alde
scen
tdi
rect
ives
App
roac
hde
scen
tdi
rect
ives
Des
cent
reso
urce
s
Airc
raft
afte
r des
cent
seg
men
t
Airc
raft
abor
ted
clim
b
Des
cent
sta
tus
ATC
faci
litie
s
Des
cent
man
agem
ent
reso
urce
s
Sta
tus
Airc
raft
afte
rin
itial
desc
ent
Initi
alde
scen
tre
sour
ces
App
roac
hde
scen
tre
sour
ces
App
roac
hde
scen
tst
atus
Initi
alde
scen
tst
atus
Airc
raft
abor
ted
desc
ent
Airc
raft
afte
r cru
ise
segm
ent
Flig
ht e
xecu
tion
info
rmat
ion
75
5.23
A2.
5.4.
2—PE
RFO
RM
DES
CEN
T O
PER
ATI
ON
S.
5.23
.1 A
2.5
.4.2
.1—
Man
age
Des
cent
Ope
ratio
ns.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f des
cent
ope
ratio
ns:
•
Perf
orm
initi
al d
esce
nt o
pera
tions
•
Perf
orm
des
cent
and
app
roac
h op
erat
ions
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
23.2
A2.
5.4.
2.2—
Perf
orm
Initi
al D
esce
nt O
pera
tions
.
This
func
tion
capt
ures
the
pilo
ts’ o
pera
tions
to in
itiat
e th
e ai
rcra
ft de
scen
t fro
m c
ruis
e al
titud
e to
initi
al a
ppro
ach
altit
ude.
Dur
ing
this
pr
oces
s, pi
lots
may
nee
d to
per
form
airs
peed
and
alti
tude
con
trol.
Th
is fu
nctio
n al
so d
eals
with
une
xpec
ted
situ
atio
ns.
76
5.23
.3 A
2.5.
4.2.
3—Pe
rfor
m D
esce
nt a
nd A
ppro
ach
Ope
ratio
ns.
This
fun
ctio
n ca
ptur
es th
e pi
lots
’ op
erat
ions
to d
esce
nd th
e ai
rcra
ft fr
om th
e IA
F al
titud
e to
the
FAF
or f
inal
app
roac
h on
a v
isua
l ap
proa
ch.
Dur
ing
this
pro
cess
, the
pilo
ts m
ay n
eed
to p
erfo
rm a
irspe
ed a
nd a
ltitu
de c
ontro
l.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
008
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A0
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
mai
nten
ance
, ins
pect
ion
& e
ngin
eerin
gA
3P
.24
A3.
1
Man
age
MIE
A3.
2
Per
form
surv
eilla
nce
ofm
aint
enan
ce
A3.
3
Per
form
ai
rcra
ftm
aint
enan
ce
A3.
4
Obt
ain
engi
neer
ing
supp
ort
Airp
orts
Util
izat
ion
proj
ectio
n
Util
izat
ion-
base
d re
sour
ce re
quire
men
ts
App
rove
d op
erat
ions
polic
ies
& p
roce
dure
s
77
QA
-driv
en a
ctio
ns
Sho
p fin
ding
s da
ta
Airc
raft
mai
nten
ance
reso
urce
s
MIE
reso
urce
s(in
sour
ce &
outs
ourc
e)
Mai
nten
ance
ord
ers
Airw
orth
y ai
rcra
ftM
aint
enan
ce m
anag
emen
t pla
n
Airw
orth
y pa
rts/a
ccep
tabl
e to
olin
g/S
peci
al to
ols
& te
st e
quip
men
t pas
sing
insp
ectio
n
Airc
raft
reco
rds
Par
ts/s
peci
al to
ols
and
test
equ
ipm
ent
for r
ecei
ving
/fina
l ins
pect
ion
MIE
reco
rds
Airc
raft/
part
info
rmat
ion
Mai
nten
ance
stat
us
Ope
ratio
nal d
ata
Airc
raft
mai
nten
ance
dire
ctiv
es
Qua
lity
surv
eilla
nce
dire
ctiv
es
Eng
inee
ring
supp
ort
dire
ctiv
es Acc
epte
d m
aint
enan
ce re
cord
s
MIE
dire
ctiv
es
App
rove
d In
spec
tion
and
othe
r mai
nten
ance
prog
ram
s
Qua
lity
surv
eilla
nce
reso
urce
s
Eng
inee
ring
supp
ort
reso
urce
s
FOQ
A
GM
M
MIE
man
agem
ent
reso
urce
s
Eng
inee
ring
supp
ort
stat
us
Qua
lity
surv
eilla
nce
stat
us
MIE
sta
tus
Met
hods
for c
orre
ctio
n of
def
icie
ncie
s
Eng
inee
ring
data
Spe
cial
flig
ht o
pera
tions
Eng
inee
ring
inst
ruct
ions
Cer
tific
ate
hold
erbu
sine
ssdi
rect
ives
Sta
tus
Tech
nica
l ass
ista
nce
Airc
raft
for s
urve
illan
ce
Tech
nica
l dat
a
Par
ts/to
olin
g fa
bric
ated
/repa
ired
Alte
rnat
ive
regu
lato
ry c
ompl
ianc
e da
ta
Req
uest
for e
ngin
eerin
g se
rvic
es
Rej
ecte
d pa
rts a
nd to
ols
Uns
ervi
ceab
le p
arts
/tool
ing
for e
valu
atio
n/re
pair
Reg
ulat
ory
or o
ther
ext
erna
l lia
ison
Cer
tific
ate
hold
er o
pera
tion
stat
us
Allo
cate
d ai
rwor
thy
parts
Airc
raft
to b
e ev
alua
ted
Tech
nica
l com
mun
icat
ion
& re
porti
ng
Rej
ecte
dpa
rttra
ckin
g
Rel
iabi
lity
data
App
rove
d in
spec
tion
and
mai
nten
ance
appl
icat
ion
polic
ies
&pr
oced
ures
QA
aut
horiz
atio
n
5.24
A3—
PER
FOR
M M
AIN
TEN
AN
CE,
INSP
ECTI
ON
& E
NG
INEE
RIN
G.
5.24
.1 A
3.1—
Man
age
MIE
.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f airc
raft
MIE
:
• Pe
rfor
m q
ualit
y su
rvei
llanc
e of
mai
nten
ance
•
Perf
orm
airc
raft
mai
nten
ance
•
Obt
ain
engi
neer
ing
supp
ort
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
24.2
A3.
2—Pe
rfor
m S
urve
illan
ce o
f Mai
nten
ance
.
This
fun
ctio
n de
term
ines
the
qual
ity o
f m
aint
enan
ce a
ccom
plis
hed
on th
e ai
rcra
ft, e
ngin
e, c
ompo
nent
s, et
c., b
y a
14 C
FR P
art 1
35
certi
ficat
e ho
lder
.
78
5.24
.3 A
3.3—
Perf
orm
Airc
raft
Mai
nten
ance
.
This
func
tion
insp
ects
and
mai
ntai
ns a
ircra
ft to
pre
vent
det
erio
ratio
n of
the
inhe
rent
saf
ety
and
relia
bilit
y le
vels
of t
he e
quip
men
t to
ensu
re t
he a
ircra
ft co
nfor
ms
to i
ts t
ype
desi
gn a
nd i
s in
a c
ondi
tion
for
safe
ope
ratio
ns.
Thi
s fu
nctio
n in
clud
es i
nspe
ctio
n an
d m
aint
enan
ce o
f en
gine
s, pr
opel
lers
, ac
cess
orie
s, an
d ot
her
maj
or a
ircra
ft sy
stem
s. T
his
incl
udes
airc
raft
sche
dule
d/no
nsch
edul
ed
mai
nten
ance
.
5.24
.4 A
3.4—
Obt
ain
Engi
neer
ing
Supp
ort .
This
func
tion
prov
ides
eng
inee
ring
assi
stan
ce a
nd a
dvic
e fo
r airc
raft
mai
nten
ance
to e
nsur
e th
e da
ta a
nd o
pera
ting
proc
edur
es u
sed
for
airc
raft
mai
nten
ance
mee
t the
eng
inee
ring
requ
irem
ents
. Th
is fu
nctio
n de
velo
ps st
anda
rds f
or th
e pe
rfor
man
ce o
f mai
nten
ance
.
Not
e:
Som
e 14
CFR
Par
t 13
5 ce
rtific
ate
hold
ers
do n
ot h
ave
an e
ngin
eerin
g de
partm
ent;
here
, on
ly t
he e
ngin
eerin
g fu
nctio
n is
ca
ptur
ed.
For e
xam
ple,
mai
nten
ance
may
requ
ire e
ngin
eerin
g su
ppor
t to
deve
lop
maj
or re
pair
data
.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A3
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
sur
veill
ance
of m
aint
enan
ceA
3.2
P.2
5
A3.
2.1
Man
age
qual
itysu
rvei
llanc
e
A3.
2.2
Per
form
qual
ityas
sura
nce
A3.
2.3
Per
form
qual
ityco
ntro
l
Qua
lity
surv
eilla
nce
dire
ctiv
es
App
rove
d In
spec
tion
and
othe
rm
aint
enan
ce p
rogr
ams
79
Qua
lity
surv
eilla
nce
reso
urce
s
Met
hods
for c
orre
ctio
n of
def
icie
ncie
s
Qua
lity
surv
eilla
nce
stat
us
Qua
lity
assu
ranc
est
atus
Acc
epte
d m
aint
enan
ce re
cord
s
Qua
lity
cont
rol
reso
urce
s
Qua
lity
cont
rol
stat
us
Qua
lity
assu
ranc
ere
sour
ces
Sta
tus
Qua
lity
surv
eilla
nce
man
agem
ent
reso
urce
s
Airc
raft
for s
urve
illan
ceA
irwor
thy
airc
raft
Ope
ratio
nal d
ata
Airw
orth
y pa
rts/a
ccep
tabl
eto
olin
g/S
peci
al to
ols
& te
st e
quip
men
tpa
ssin
g in
spec
tion
QA
-driv
en a
ctio
nsC
ertif
icat
e ho
lder
ope
ratio
n st
atus
Rej
ecte
d pa
rts a
nd to
ols
Mai
nten
ance
man
agem
ent p
lan
Eng
inee
ring
inst
ruct
ions
Qua
lity
cont
rol
dire
ctiv
es
Qua
lity
assu
ranc
edi
rect
ives
GM
M
Qua
lity
surv
eilla
nce
exec
utio
n di
rect
ives
QA
aut
horiz
atio
n
Spe
cial
flig
htop
erat
ions
Par
ts/s
peci
al to
ols
and
test
equ
ipm
ent f
or re
ceiv
ing/
final
insp
ectio
n
Reg
ulat
ory
or o
ther
ext
erna
l lia
ison
Rej
ecte
d pa
rt tra
ckin
g
5.25
A3.
2—PE
RFO
RM
SU
RV
EILL
AN
CE
OF
MA
INTE
NA
NC
E.
5.25
.1 A
3.2.
1—M
anag
e Q
ualit
y Su
rvei
llanc
e.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f qua
lity
surv
eilla
nce:
•
Perf
orm
qua
lity
assu
ranc
e
• Pe
rfor
m q
ualit
y co
ntro
l
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
. 5.
25.2
A3.
2.2—
Perf
orm
Qua
lity
Ass
uran
ce.
This
fun
ctio
n pe
rfor
ms
cont
inuo
us a
naly
sis
and
surv
eilla
nce,
if
requ
ired,
on
the
tota
l m
aint
enan
ce a
nd i
nspe
ctio
n pr
ogra
ms
for
perf
orm
ance
and
eff
ectiv
enes
s; i
t al
so p
rovi
des
and
impl
emen
ts t
imel
y co
rrec
tive
actio
n of
def
icie
ncie
s in
the
mai
nten
ance
and
in
spec
tion
prog
ram
s. 5.
25.3
A3.
2.3—
Perf
orm
Qua
lity
Con
trol .
80
This
func
tion
perf
orm
s th
e in
spec
tion
of m
aint
enan
ce, i
nclu
ding
inco
min
g pa
rts a
nd m
ater
ials
to e
nsur
e th
e m
aint
enan
ce w
ork
is d
one
in c
ompl
ianc
e w
ith 1
4 C
FR P
art
135
certi
ficat
e ho
lder
’s m
aint
enan
ce p
rogr
am,
man
ufac
ture
rs’
man
uals
and
ins
truct
ions
. T
his
incl
udes
: •
Con
form
ity in
spec
tion
• R
ecei
ving
insp
ectio
n
- Tr
acea
bilit
y do
cum
enta
tion
- Su
spec
ted
unap
prov
ed p
arts
(SU
P) c
ontro
l -
Part
serv
icea
bilit
y -
Ven
dor s
ourc
es
- Q
uara
ntin
e of
par
ts a
wai
ting
prop
er d
ocum
enta
tion
• Q
uara
ntin
e of
uns
ervi
ceab
le p
arts
•
Ret
urn
to se
rvic
e do
cum
enta
tion,
i.e.
, FA
A F
orm
337
or 8
130
• Sp
ecia
l han
dlin
g an
d st
orag
e re
quire
men
ts
-
Shel
f life
-
Elec
trost
atic
Dis
char
ge S
ensi
tive
- D
ange
rous
goo
ds
- En
viro
nmen
tal c
ontro
ls
81
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A3.
2
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
qua
lity
assu
ranc
eA
3.2.
2P
.26
A3.
2.2.
1
Man
age
QA
pro
cess
A3.
2.2.
2
Mon
itor
mec
hani
cal
perfo
rman
ce
A3.
2.2.
3
Per
form
mai
nten
ance
pr
ogra
m a
udit/
inve
stig
atio
n
A3.
2.2.
4
Ana
lyze
qu
ality
dat
a&
dev
elop
resp
onse
s
A3.
2.2.
5
Per
form
QA
adm
inis
trativ
efu
nctio
n
Qua
lity
assu
ranc
edi
rect
ives
App
rove
d In
spec
tion
and
othe
rm
aint
enan
ce p
rogr
ams
GM
M
Qua
lity
data
anal
ysis
&re
spon
sede
velo
pmen
tdi
rect
ives
Mai
nten
ance
prog
ram
audi
t/inv
estig
atio
ndi
rect
ives
Mec
hani
cal
perfo
rman
cem
onito
ring
dire
ctiv
es
QA
exe
cutiv
e di
rect
ives
Qua
lity
assu
ranc
ere
sour
ces
Qua
lity
assu
ranc
e st
atus
Iden
tifie
dm
echa
nica
lde
ficie
ncie
s
Reg
ulat
ory
or o
ther
ext
erna
l lia
ison
Iden
tifie
d pr
ogra
m d
efic
ienc
ies
Met
hods
for c
orre
ctio
n of
def
icie
ncie
s
QA
man
agem
ent
reso
urce
s
Qua
lity
data
ana
lysi
s &
resp
onse
dev
elop
men
tst
atus
Mec
hani
cal
perfo
rman
cem
onito
ring
reso
urce
s
Mai
nten
ance
pro
gram
audi
t/inv
estig
atio
nre
sour
ces
Qua
lity
data
ana
lysi
s &
resp
onse
dev
elop
men
tre
sour
ces
Mai
nten
ance
prog
ram
audi
t/inv
estig
atio
nst
atus
Mec
hani
cal
perfo
rman
cem
onito
ring
stat
us
82
Sta
tus
QA
-driv
en a
ctio
ns
QA
adm
inis
trativ
eac
tivity
sta
tus
QA
adm
inis
trativ
eac
tivity
reso
urce
s
Spe
cial
requ
est r
equi
rem
ents
Mai
nten
ance
man
agem
ent p
lan
Cer
tific
ate
hold
er o
pera
tion
stat
us
Ope
ratio
nal d
ata
QA
adm
inis
trativ
eac
tivity
dire
ctiv
es
QA
aut
horiz
atio
n
5.26
A3.
2.2—
PER
FOR
M Q
UA
LITY
ASS
UR
AN
CE.
5.26
.1 A
3.2.
2.1—
Man
age
QA
Pro
cess
.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f airc
raft
qual
ity a
ssur
ance
(QA
):
• M
onito
r mec
hani
cal p
erfo
rman
ce
• Pe
rfor
m m
aint
enan
ce p
rogr
am a
udit/
inve
stig
atio
n •
Ana
lyze
qua
lity
data
& d
evel
op re
spon
ses
• Pe
rfor
m Q
A a
dmin
istra
tive
func
tion
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.26
.2 A
3.2.
2.2—
Mon
itor M
echa
nica
l Per
form
ance
.
This
fun
ctio
n co
llect
s an
d an
alyz
es o
pera
tiona
l dat
a w
ith th
e in
tent
of
iden
tifyi
ng m
aint
enan
ce a
nd in
spec
tion
prog
ram
def
icie
ncie
s th
at r
equi
re c
orre
ctiv
e ac
tion.
Th
is m
onito
ring
is d
one
thro
ugh
man
date
d re
porti
ng,
shor
t-ter
m (
day-
to-d
ay)
and
long
-term
m
onito
ring.
83
Man
date
d re
porti
ng in
clud
es id
entif
ying
em
erge
ncy/
criti
cal s
ituat
ions
, det
erm
inin
g ca
uses
, fai
lure
s, m
alfu
nctio
ns a
nd f
orm
ulat
ing
a pl
an to
ens
ure
that
sim
ilar c
ondi
tions
do
not e
xist
in li
ke e
quip
men
t. T
ypic
al e
xam
ples
of m
anda
ted
repo
rting
incl
ude:
•
In-f
light
eng
ine
sepa
ratio
ns
• In
-flig
ht p
rope
ller s
epar
atio
ns
• U
ncon
tain
ed e
ngin
e fa
ilure
s •
Crit
ical
stru
ctur
al fa
ilure
s •
Any
life
-lim
ited
part
failu
re
Sh
ort-t
erm
(da
y-to
-day
) m
onito
ring
refe
rs t
o th
e fr
eque
nt, p
erio
dic
revi
ews
of d
aily
act
iviti
es.
Nor
mal
ly, l
arge
cer
tific
ate
hold
ers
cond
uct d
aily
mee
tings
to d
iscu
ss m
orni
ng la
unch
del
ays
and
activ
ities
of t
he p
revi
ous
day.
Sm
alle
r cer
tific
ate
hold
ers
cond
uct t
hese
m
eetin
gs a
t les
s fre
quen
t int
erva
ls.
Item
s typ
ical
ly d
iscu
ssed
incl
ude:
•
Dai
ly m
echa
nica
l pro
blem
s of e
ach
airc
raft
• N
onav
aila
bilit
y of
spar
e pa
rts
• In
adeq
uate
man
pow
er to
per
form
mai
nten
ance
• D
efer
red
mai
nten
ance
item
s—ex
cess
ive
num
bers
and
tim
e
• Sa
fety
rela
ted
failu
res (
e.g.
, rev
erse
rs)
• La
ck o
f app
rove
d to
ols
• R
ecur
ring
mai
nten
ance
pro
blem
s
• Ex
cess
ive
unsc
hedu
led
mai
nten
ance
• M
aint
enan
ce d
elay
s/ca
ncel
latio
ns
• Sc
hedu
led
insp
ectio
n re
sults
, inc
ludi
ng su
ffic
ient
tim
e to
com
plet
e th
e ch
eck,
unu
sual
/crit
ical
find
ings
, rec
urrin
g pr
oble
ms,
and
parts
/equ
ipm
ent/m
anpo
wer
ava
ilabi
lity
84
Long
-term
mon
itorin
g in
clud
es c
harti
ng o
r som
e ap
prop
riate
mea
ns o
f rep
ortin
g an
d ac
coun
ting
oper
atio
nal d
ata
at s
peci
fied
inte
rval
s to
reve
al tr
end-
rela
ted
info
rmat
ion.
Typ
ical
exa
mpl
es o
f ope
ratio
nal d
ata
used
to m
onito
r mec
hani
cal p
erfo
rman
ce in
clud
e:
• Pi
lot r
epor
ts c
ompi
led
by A
ir Tr
ansp
orta
tion
Ass
ocia
tion
(ATA
) cod
e •
Insp
ectio
n fin
ding
s com
pile
d by
ATA
cod
e •
Failu
re ra
tes c
ompi
led
by A
TA c
ode
• Pa
rt re
mov
al ra
te
• N
o fa
ult f
ound
from
the
man
ufac
ture
r/rep
air s
tatio
n •
Tear
-dow
n re
ports
•
Prem
atur
e re
mov
al ra
tes (
incl
udin
g en
gine
s)
• En
gine
shut
-dow
n ra
tes
• C
onfir
med
failu
re ra
tes
• D
efer
red
MEL
item
s •
MIS
•
Mec
hani
cal R
elia
bilit
y R
epor
ts (M
RR
)
5.26
.3 A
3.2.
2.3—
Perf
orm
Mai
nten
ance
Pro
gram
Aud
it/In
vest
igat
ion.
This
func
tion
cond
ucts
con
tinuo
us a
udits
and
inve
stig
atio
ns a
s ne
cess
ary,
of t
he to
tal m
aint
enan
ce p
rogr
am, t
o id
entif
y de
ficie
ncie
s.
Typi
cal a
udit
func
tions
ens
ure
that
:
• A
ll pu
blic
atio
ns a
nd w
ork
form
s are
cur
rent
and
read
ily a
vaila
ble
to th
e us
er.
• M
aint
enan
ce is
per
form
ed a
ccor
ding
to th
e m
etho
ds, s
tand
ards
, and
tech
niqu
es sp
ecifi
ed in
the
certi
ficat
e ho
lder
’s m
anua
ls.
• M
aint
enan
ce fo
rms a
re sc
reen
ed fo
r com
plet
enes
s, pr
oper
ent
ries,
and
requ
ired
insp
ectio
n ite
ms (
RII
) ide
ntifi
catio
n.
• M
ajor
repa
irs/a
ltera
tions
are
pro
perly
cla
ssifi
ed a
nd a
ccom
plis
hed
with
app
rove
d da
ta.
• R
ecor
ds o
f all
appl
icab
le A
irwor
thin
ess D
irect
ives
con
tain
cur
rent
stat
us a
nd m
etho
d of
com
plia
nce.
• A
irwor
thin
ess
rele
ases
are
exe
cute
d by
des
igna
ted
pers
ons
and
acco
rdin
g to
pro
cedu
res
spec
ified
in th
e ce
rtific
ate
hold
er’s
m
anua
ls.
• R
ecor
ds re
veal
cur
rent
stat
us o
f life
-lim
ited
parts
.
85
• Th
e tra
inin
g pr
ogra
m sy
llabu
s is b
eing
follo
wed
.
• C
arry
over
item
s and
def
erre
d m
aint
enan
ce a
re p
rope
rly h
andl
ed.
• V
endo
rs a
re p
rope
rly a
utho
rized
, qua
lifie
d, s
taff
ed, a
nd e
quip
ped
to d
o th
e co
ntra
ctor
fun
ctio
n ac
cord
ing
to t
he c
ertif
icat
e ho
lder
’s m
anua
l inc
ludi
ng C
oord
inat
ing
Age
ncy
for S
uppl
ier E
valu
atio
n (C
ASE
) fun
ctio
ns, i
f use
d.
5.26
.4 A
3.2.
2.4—
Ana
lyze
Qua
lity
Dat
a &
Dev
elop
Res
pons
es.
This
fun
ctio
n co
ordi
nate
s w
ith m
aint
enan
ce p
erso
nnel
to
anal
yze
and
deve
lop
corr
ectiv
e ac
tions
fro
m a
ny d
efic
ienc
ies
disc
over
ed
durin
g th
e su
rvei
llanc
e an
d/or
ana
lysi
s. T
his p
roce
ss m
ay g
ener
ate
a sp
ecia
l aud
it ac
cord
ing
to th
e C
ASS
pro
gram
, if r
equi
red.
Th
is fu
nctio
n in
clud
es a
naly
ses o
f Int
erna
l Eva
luat
ion
Prog
ram
(IEP
) and
CA
SS d
ata.
5.26
.5 A
3.2.
2.5—
Perf
orm
QA
Adm
inis
trativ
e Fu
nctio
n.
This
fun
ctio
n co
nduc
ts a
ctiv
ities
per
form
ed b
y th
e Q
A, s
uch
as s
peci
al f
light
aut
horiz
atio
n, s
peci
al te
st e
quip
men
t, M
EL e
xten
sion
, re
gula
tory
rep
ortin
g, s
elec
ting
or d
esel
ectin
g ve
ndor
s an
d su
pplie
rs (
incl
udin
g fu
el a
nd d
eici
ng s
uppl
iers
), C
ASE
adm
inis
tratio
n ac
tiviti
es, c
hang
e O
pera
tiona
l Sp
ecifi
catio
n’s
revi
sion
, ven
dor
list,
chan
ge a
udit
sche
dule
s, re
plac
emen
t of
los
t ai
rcra
ft ce
rtific
ate,
SU
P’s r
epor
ting,
MIS
, etc
. Th
is f
unct
ion
also
inc
lude
s th
e in
spec
tion
or s
urve
illan
ce o
f ou
tsou
rced
ent
ities
to
assu
re t
hat
the
wor
k co
ntra
cted
to
them
is
acco
mpl
ishe
d in
com
plia
nce
with
the
certi
ficat
e ho
lder
’s re
quire
men
ts a
nd m
anua
ls.
86
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A3.
2.2
NO
DE
:TI
TLE
:N
UM
BE
R:
Mon
itor m
echa
nica
l per
form
ance
A3.
2.2.
2P
.27
A3.
2.2.
2.1
Man
age
mec
hani
cal
perfo
rman
cem
onito
ring
A3.
2.2.
2.2
Col
lect
&an
alyz
eop
erat
iona
lda
ta
A3.
2.2.
2.3
Iden
tify
mec
hani
cal
defic
ienc
ies
Mec
hani
cal p
erfo
rman
cem
onito
ring
dire
ctiv
es
Mec
hani
cal p
erfo
rman
ce m
onito
ring
exec
utio
n di
rect
ives
Ope
ratio
nal d
ata
colle
ctio
nan
d an
alys
is d
irect
ives
Mec
hani
cal
defic
ienc
yid
entif
icat
ion
dire
ctiv
es
Mec
hani
cal
perfo
rman
cem
onito
ring
reso
urce
s
Iden
tifie
d m
echa
nica
l def
icie
ncie
s
Mec
hani
cal p
erfo
rman
ce m
onito
ring
stat
us
Mec
hani
cal p
erfo
rman
ce fa
ctsh
eet
Mec
hani
cal
perfo
rman
cem
onito
ring
man
agem
ent
reso
urce
s
Ope
ratio
nal d
ata
colle
ctio
n&
ana
lysi
s st
atus
Ope
ratio
nal d
ata
colle
ctio
n &
anal
ysis
reso
urce
s
Mec
hani
cal
defic
ienc
yid
entif
icat
ion
reso
urce
s
Mec
hani
cal
defic
ienc
yid
entif
icat
ion
stat
us
Sta
tus
Ope
ratio
nal d
ata
87
5.27
A3.
2.2.
2—M
ON
ITO
R M
ECH
AN
ICA
L PE
RFO
RM
AN
CE.
5.27
.1 A
3.2.
2.2.
1—M
anag
e M
echa
nica
l Per
form
ance
Mon
itorin
g.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f airc
raft
mec
hani
cal p
erfo
rman
ce m
onito
ring:
•
Col
lect
& a
naly
ze o
pera
tiona
l dat
a •
Iden
tify
mec
hani
cal d
efic
ienc
ies
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.27
.2 A
3.2.
2.2.
2—C
olle
ct &
Ana
lyze
Ope
ratio
nal D
ata.
This
func
tion
colle
cts a
nd a
naly
zes,
thro
ugh
man
date
d re
porti
ng, s
hort-
term
(day
-to-d
ay) a
nd lo
ng-te
rm m
onito
ring
oper
atio
nal d
ata
to
reve
al th
e ex
istin
g m
echa
nica
l per
form
ance
or i
ts tr
end.
5.
27.3
A3.
2.2.
2.3—
Iden
tify
Mec
hani
cal D
efic
ienc
ies .
88
This
func
tion
iden
tifie
s mec
hani
cal d
efic
ienc
ies.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A3
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
airc
raft
mai
nten
ance
A3.
3P
. 28
A3.
3.1
Man
age
airc
raft
mai
nten
ance
A3.
3.2
Eva
luat
eai
rcra
ft
A3.
3.3
Per
form
sche
dule
d/no
nsch
edul
edm
aint
enan
ce
Airc
raft
eval
uatio
nre
sour
ces
Airc
raft
mai
nten
ance
reso
urce
s
Airc
raft
to b
e ev
alua
ted
Airc
raft
eval
uatio
nst
atus
Airc
raft
for s
urve
illan
ce
Airc
raft/
part
info
rmat
ion
Labo
r hou
r req
uire
men
ts
89
Mai
nten
ance
rout
ing
Sch
edul
ed/ n
onsc
hedu
led
airc
raft
mai
nten
ance
dire
ctiv
es
Par
ts/to
olin
g fa
bric
ated
/repa
ired
Airc
raft
reco
rds S
tatu
s
FOQ
A
Rej
ecte
d pa
rts a
nd to
ols
Airc
raft
mai
nten
ance
man
agem
ent
reso
urce
s
Mai
nten
ance
man
agem
ent p
lan
Sch
edul
ed/
nons
ched
uled
airc
raft
mai
nten
ance
reso
urce
s
Req
uest
for e
ngin
eerin
g se
rvic
esM
aint
enan
ce o
rder
s
Sch
edul
ed/n
onsc
hedu
led
airc
raft
mai
nten
ance
stat
us
Allo
cate
d ai
rwor
thy
parts
Airw
orth
y ai
rcra
ft
Cle
arly
iden
tifie
d di
scre
panc
ies
Allo
cate
d ai
rcra
ft to
be
mai
ntai
ned
Airc
raft
mai
nten
ance
dire
ctiv
es
Airc
raft
mai
nten
ance
dire
ctiv
es
Mai
nten
ance
deci
sion
Util
izat
ion-
base
d re
sour
ce re
quire
men
ts
GM
MA
ppro
ved
Insp
ectio
n an
d ot
her
mai
nten
ance
pro
gram
s
Eng
inee
ring
inst
ruct
ions
Met
hods
for
corr
ectio
n of
defic
ienc
ies
Eng
inee
ring
data
Airp
orts
Mai
nten
ance
sta
tus
Tech
nica
las
sist
ance
Uns
ervi
ceab
le p
arts
/tool
ing
for e
valu
atio
n/re
pair
Sho
p fin
ding
s da
ta
5.28
A3.
3—PE
RFO
RM
AIR
CR
AFT
MA
INTE
NA
NC
E.
5.28
.1 A
3.3.
1—M
anag
e A
ircra
ft M
aint
enan
ce.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f the
airc
raft
mai
nten
ance
:
• Ev
alua
te a
ircra
ft •
Perf
orm
sche
dule
d/no
nsch
edul
ed m
aint
enan
ce
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
. 5.
28.2
A3.
3.2—
Eval
uate
Airc
raft.
This
fun
ctio
n co
ntro
ls a
ircra
ft in
spec
tions
, tes
t, an
d ev
alua
tion,
incl
udin
g a
dete
rmin
atio
n of
whe
ther
the
airc
raft
is in
an
airw
orth
y co
nditi
on, i
f def
icie
ncie
s can
be
defe
rred
, and
whe
re c
orre
ctiv
e ac
tion
can
be a
ccom
plis
hed.
Thi
s fun
ctio
n al
so in
clud
es a
sses
smen
t of
the
avai
labi
lity
of re
sour
ces.
5.28
.3 A
3.3.
3—Pe
rfor
m S
ched
uled
/Non
sche
dule
d M
aint
enan
ce.
90
This
fun
ctio
n co
nduc
ts a
ircra
ft m
aint
enan
ce b
ased
on
the
mai
nten
ance
pro
gram
s an
d in
form
atio
n fr
om a
ircra
ft ev
alua
tion,
incl
udin
g de
ferr
als.
Her
e, s
ched
uled
(ro
utin
e) m
aint
enan
ce is
ref
erre
d to
as
the
perf
orm
ance
of m
aint
enan
ce ta
sks
at p
resc
ribed
inte
rval
s, an
d no
nsch
edul
ed (n
onro
utin
e) m
aint
enan
ce is
refe
rred
to a
s the
per
form
ance
of m
aint
enan
ce ta
sks w
hen
mec
hani
cal i
rreg
ular
ities
occ
ur.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A3.
3
NO
DE
:TI
TLE
:N
UM
BE
R:
Eva
luat
e ai
rcra
ft A
3.3.
2P
. 29
A3.
3.2.
1
Man
age
airc
raft
eval
uatio
n
A3.
3.2.
2
Det
ect
airc
raft
disc
repa
ncie
s
A3.
3.2.
3
Dia
gnos
eai
rcra
ft di
scre
panc
ies
A3.
3.2.
4
Eva
luat
eai
rcra
ft di
scre
panc
ies
App
rove
dIn
spec
tion
and
othe
r mai
nten
ance
prog
ram
s
Mai
nten
ance
deci
sion
GM
M
Airc
raft
disc
repa
ncy
dete
ctio
ndi
rect
ives
Airc
raft
eval
uatio
nre
sour
ces
Airc
raft
to b
e ev
alua
ted
Allo
cate
d ai
rcra
ft to
be
mai
ntai
ned
Airw
orth
y ai
rcra
ft
Cle
arly
iden
tifie
d di
scre
panc
ies
Airc
raft
eval
uatio
n s
tatu
s
Airc
raft
disc
repa
ncy
diag
nosi
sre
sour
ces
Airc
raft
disc
repa
ncy
dete
ctio
n st
atus
Airc
raft
disc
repa
ncy
dete
ctio
nre
sour
ces
Airc
raft
eval
uatio
nm
anag
emen
tre
sour
ces
Airc
raft
disc
repa
ncy
eval
uatio
nre
sour
ces
Sta
tus
Airc
raft
reco
rds
Airc
raft
with
dis
crep
anci
es
Airc
raft
with
cle
arly
iden
tifie
d di
scre
panc
ies
Labo
r hou
r req
uire
men
ts
Airc
raft
disc
repa
ncy
eval
uatio
n st
atus
Airc
raft
disc
repa
ncy
diag
nosi
s st
atus
Airc
raft
disc
repa
ncy
diag
nosi
sdi
rect
ives
Airc
raft
disc
repa
ncy
eval
uatio
ndi
rect
ives
Mai
nten
ance
rout
ing
Airc
raft
eval
uatio
n ex
ecut
ion
dire
ctiv
es
91
5.29
A3.
3.2—
EVA
LUA
TE A
IRC
RA
FT.
5.29
.1 A
3.3.
2.1—
Man
age
Airc
raft
Eval
uatio
n.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f airc
raft
eval
uatio
n:
• D
etec
t airc
raft
disc
repa
ncie
s
• D
iagn
ose
airc
raft
disc
repa
ncie
s
• Ev
alua
te a
ircra
ft di
scre
panc
ies
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
29.2
A3.
3.2.
2—D
etec
t Airc
raft
Dis
crep
anci
es.
This
func
tion
iden
tifie
s evi
denc
e th
at so
me
disc
repa
ncie
s exi
st w
ith th
e ai
rcra
ft.
5.29
.3 A
3.3.
2.3—
Dia
gnos
e A
ircra
ft D
iscr
epan
cies
.
92
This
func
tion
incl
udes
trou
bles
hoot
ing
the
root
cau
se(s
) of a
ircra
ft di
scre
panc
ies
base
d on
the
info
rmat
ion
from
airc
raft
disc
repa
ncie
s re
ports
and
reco
rds.
5.29
.4 A
3.3.
2.4—
Eval
uate
Airc
raft
Dis
crep
anci
es.
This
func
tion
asse
sses
airc
raft
disc
repa
ncie
s an
d es
timat
es th
e w
orkl
oad
and
parts
requ
ired
to fi
x th
e di
scre
panc
ies;
it a
lso
dete
rmin
es
the
rout
ing
plan
for t
he a
ircra
ft m
aint
enan
ce, i
f app
licab
le.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A3.
3
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
sch
edul
ed/n
onsc
hedu
led
mai
nten
ance
A3.
3.3
P. 3
0
A3.
3.3.
1
Man
age
sche
dule
d/no
nsch
edul
edai
rcra
ft m
aint
enan
ce
A3.
3.3.
2
Per
form
line
mai
nten
ance
A3.
3.3.
3
Per
form
heav
ym
aint
enan
ce
A3.
3.3.
4
Per
form
com
pone
ntm
aint
enan
ce
Line
mai
nten
ance
reso
urce
s
Sch
edul
ed/
nons
ched
uled
airc
raft
mai
nten
ance
dire
ctiv
es
App
rove
d In
spec
tion
and
othe
rm
aint
enan
ce p
rogr
ams
93
Cle
arly
iden
tifie
d di
scre
panc
ies
Airc
raft/
part
info
rmat
ion
FOQ
A
Uns
ervi
ceab
le p
arts
/tool
ing
for e
valu
atio
n/re
pair
Sch
edul
ed/n
onsc
hedu
led
airc
raft
mai
nten
ance
sta
tus
Labo
r hou
rre
quire
men
ts
Eng
inee
ring
data
Hea
vym
aint
enan
cere
sour
ces
Sch
edul
ed/
nons
ched
uled
airc
raft
mai
nten
ance
man
agem
ent r
esou
rces
Sta
tus
Tech
nica
las
sist
ance
Par
ts/to
olin
g fa
bric
ated
/repa
ired
Line
mai
nten
ance
stat
us
Hea
vym
aint
enan
cest
atus
Com
pone
ntm
aint
enan
cest
atus
Com
pone
ntm
aint
enan
cere
sour
ces
Airp
orts
Par
ts re
quire
men
ts
Allo
cate
d ai
rcra
ft to
be
mai
ntai
ned
Sho
p fin
ding
s da
ta
Sch
edul
ed/
nons
ched
uled
airc
raft
mai
nten
ance
reso
urce
s
Airc
raft
for s
urve
illan
ce
Rej
ecte
d pa
rts a
nd to
ols
Allo
cate
d ai
rwor
thy
parts
Mai
nten
ance
rout
ing
Sch
edul
ed/n
onsc
hedu
led
mai
nten
ance
exe
cutio
n di
rect
ives
Hea
vy m
aint
enan
cedi
rect
ives
Line
mai
nten
ance
dire
ctiv
esC
ompo
nent
mai
nten
ance
dire
ctiv
es
GM
M
5.30
A3.
3.3—
PER
FOR
M S
CH
EDU
LED
/NO
NSC
HED
ULE
D M
AIN
TEN
AN
CE.
5.30
.1 A
3.3.
3.1—
Man
age
Sche
dule
d/N
onsc
hedu
led
Airc
raft
Mai
nten
ance
.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f sch
edul
ed/n
onsc
hedu
led
airc
raft
mai
nten
ance
:
• Pe
rfor
m li
ne m
aint
enan
ce
• Pe
rfor
m h
eavy
mai
nten
ance
•
Perf
orm
com
pone
nt m
aint
enan
ce
It pr
ovid
es d
irect
ives
, def
ines
requ
irem
ents
and
con
trols
for t
he e
xecu
tion
of th
ose
activ
ities
, and
ens
ures
that
the
exec
utio
n is
don
e in
ac
cord
ance
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
30.2
A3.
3.3.
2—Pe
rfor
m L
ine
Mai
nten
ance
.
This
func
tion
prov
ides
airc
raft
mai
nten
ance
, tes
ting,
insp
ectio
n, a
nd se
rvic
ing.
Th
is a
ctiv
ity is
usu
ally
con
duct
ed a
t the
airp
ort w
ithin
a li
mite
d tim
e pe
riod
with
out n
eces
saril
y se
ndin
g th
e ai
rcra
ft to
a m
aint
enan
ce
stat
ion.
94
5.30
.3 A
3.3.
3.3—
Perf
orm
Hea
vy M
aint
enan
ce.
This
func
tion
prov
ides
mai
nten
ance
that
is n
orm
ally
per
form
ed o
ff-li
ne, i
nclu
ding
hea
vy m
aint
enan
ce c
heck
s, re
pairs
, alte
ratio
ns, a
nd
mod
ifica
tions
bas
ed o
n th
e m
aint
enan
ce p
rogr
am a
nd in
form
atio
n fr
om a
n ai
rcra
ft co
nditi
on e
valu
atio
n.
This
act
ivity
is u
sual
ly c
ondu
cted
in m
aint
enan
ce st
atio
ns in
a c
ontro
lled
envi
ronm
ent.
5.30
.4 A
3.3.
3.4—
Perf
orm
Com
pone
nt M
aint
enan
ce.
This
fun
ctio
n m
aint
ains
the
airc
raft
com
pone
nt to
ens
ure
the
serv
icea
bilit
y of
par
ts.
A c
ompo
nent
can
be
an a
pplia
nce,
inst
rum
ent,
radi
o, o
r an
acce
ssor
y.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A3.
3.3
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
hea
vy m
aint
enan
ceA
3.3.
3.3
P. 3
1
A3.
3.3.
3.1
Man
age
heav
ym
aint
enan
ce
A3.
3.3.
3.2
Per
form
airc
raft
repa
ir
A3.
3.3.
3.3
Per
form
airc
raft
test
and
eval
uatio
n
Hea
vym
aint
enan
cedi
rect
ives
GM
M
Airc
raft
repa
irdi
rect
ives
Airc
raft
test
and
eval
uatio
ndi
rect
ives
Hea
vy m
aint
enan
ce e
xecu
tion
dire
ctiv
es
Hea
vym
aint
enan
cere
sour
ces
Allo
cate
d ai
rwor
thy
parts
Airc
raft
for s
urve
illan
ce
Allo
cate
d ai
rcra
ft to
be
mai
ntai
ned
Cle
arly
iden
tifie
d di
scre
panc
ies
Hea
vy m
aint
enan
ce s
tatu
s
Par
ts re
quire
men
ts
Airc
raft
afte
rre
pair
Hea
vym
aint
enan
cem
anag
emen
tre
sour
ces
Airc
raft
repa
irst
atus
Airc
raft
repa
irre
sour
ces
Airc
raft
test
and
eval
uatio
nre
sour
cesA
ircra
ft te
st a
ndev
alua
tion
stat
us
Sta
tus
Eng
inee
ring
data
Tech
nica
las
sist
ance
95
5.31
A3.
3.3.
3—PE
RFO
RM
HEA
VY
MA
INTE
NA
NC
E.
5.31
.1 A
3.3.
3.3.
1—M
anag
e H
eavy
Mai
nten
ance
.
This
func
tion
dire
cts,
sche
dule
s, m
onito
rs, a
nd c
oord
inat
es th
e fo
llow
ing
activ
ities
of h
eavy
mai
nten
ance
:
• Pe
rfor
m a
ircra
ft re
pair
•
Perf
orm
airc
raft
test
and
eva
luat
ion
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
31.2
A3.
3.3.
3.2—
Perf
orm
Airc
raft
Rep
air.
This
fun
ctio
n ca
ptur
es t
he p
roce
ss o
f co
rrec
ting
the
disc
repa
ncie
s fo
llow
ing
the
14 C
FR P
art
135
certi
ficat
e ho
lder
mai
nten
ance
pr
ogra
m.
5.31
.3 A
3.3.
3.3.
3—Pe
rfor
m A
ircra
ft Te
st a
nd E
valu
atio
n .
96
This
func
tion
test
s and
eva
luat
es th
e pe
rfor
man
ce o
f the
airc
raft
afte
r mai
nten
ance
is c
ompl
eted
.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A3.
3.3
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
com
pone
nt m
aint
enan
ceA
3.3.
3.4
P.3
2
A3.
3.3.
4.1
Man
age
com
pone
nt
mai
nten
ance
A3.
3.3.
4.2
Per
form
conf
igur
atio
nco
ntro
l
A3.
3.3.
4.3
Eva
luat
e/m
aint
ain
airc
raft
com
pone
nts
A3.
3.3.
4.4
Per
form
part
usag
ean
alys
isCom
pone
ntus
age
anal
ysis
dire
ctiv
es
Con
figur
atio
n co
ntro
l dire
ctiv
es
Par
t con
figur
atio
n
Com
pone
ntm
aint
enan
cedi
rect
ives
Com
pone
ntev
alua
tion/
mai
nten
ance
dire
ctiv
es
Com
pone
nt m
aint
enan
ce e
xecu
tion
dire
ctiv
es
Com
pone
ntev
alua
tion/
mai
nten
ance
reso
urce
s
Con
figur
atio
nco
ntro
l sta
tus
Par
t fai
lure
dat
a
Eng
inee
ring
data
Par
ts/to
olin
g fa
bric
ated
/repa
ired
Com
pone
nt m
aint
enan
ce s
tatu
s
Com
pone
ntus
age
anal
ysis
reso
urce
s
Con
figur
atio
nco
ntro
lre
sour
ces
Com
pone
ntm
aint
enan
cem
anag
emen
tre
sour
ces
Par
t usa
ge a
naly
sis
stat
us
Com
pone
nt e
valu
atio
n/m
aint
enan
ce s
tatu
s
Com
pone
ntm
aint
enan
cere
sour
ces
Tech
nica
las
sist
ance
Airc
raft/
part
info
rmat
ion
Sho
p fin
ding
s da
ta
Par
ts re
quire
men
ts
Sta
tus
Uns
ervi
ceab
le p
arts
/tool
ing
for e
valu
atio
n/re
pair
Allo
cate
d ai
rwor
thy
parts
Rej
ecte
d pa
rts a
nd to
ols
97
5.32
A3.
3.3.
4—PE
RFO
RM
CO
MPO
NEN
T M
AIN
TEN
AN
CE.
5.32
.1 A
3.3.
3.4.
1—M
anag
e C
ompo
nent
Mai
nten
ance
.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f com
pone
nt m
aint
enan
ce:
•
Perf
orm
con
figur
atio
n co
ntro
l
• Ev
alua
te/m
aint
ain
airc
raft
com
pone
nts
•
Perf
orm
par
t usa
ge a
naly
sis
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
32.2
A3.
3.3.
4.2—
Perf
orm
Con
figur
atio
n C
ontro
l.
This
func
tion
anal
yzes
the
part
requ
irem
ents
and
par
t spe
cific
atio
ns a
nd c
onfig
ures
the
stra
tegi
es u
sed
to p
rovi
de s
ervi
ceab
le p
arts
for
airc
raft
mai
nten
ance
. Th
e fo
llow
ing
fact
ors s
houl
d be
con
side
red
to p
erfo
rm th
is fu
nctio
n:
98
• R
egul
atio
ns
• ET
OPs
•
Low
er L
andi
ng M
inim
ums
• R
educ
ed V
ertic
al S
epar
atio
n M
inim
um a
irspa
ce (R
VSM
) req
uire
men
ts
• M
anuf
actu
rer p
art n
umbe
rs
• Pa
rt re
cord
kee
ping
•
Part
effe
ctiv
enes
s •
Mod
ifica
tion
stat
us
• Li
fe li
mits
•
Inte
rcha
ngea
bilit
y be
twee
n m
anuf
actu
rers
•
Inte
rnal
and
alte
rnat
e pa
rt nu
mbe
rs
5.32
.3 A
3.3.
3.4.
3—Ev
alua
te/M
aint
ain
Airc
raft
Com
pone
nts.
This
fun
ctio
n in
spec
ts a
nd m
aint
ains
the
ser
vice
able
par
ts f
or a
ircra
ft m
aint
enan
ce a
nd a
lso
prov
ides
fai
lure
dat
a fo
r fu
ture
par
t-tra
ckin
g an
d an
alys
is p
urpo
ses.
The
follo
win
g fa
ctor
s sho
uld
be c
onsi
dere
d to
per
form
this
func
tion.
• Pa
rt ty
pes,
such
as c
onsu
mab
le o
r rot
atab
le
• Pa
rt st
atus
, suc
h as
qua
rant
ined
or i
n st
orag
e •
Com
patib
ility
of c
onsu
mab
les
• A
ltern
ate
proc
ess m
ater
ial s
ubst
itutio
n •
Tech
nica
l Sta
ndar
d O
rder
s (TS
O)
• El
ectro
stat
ic D
isch
arge
(ESD
) •
Part
rem
oval
trac
king
reco
rds
• Pr
ecis
ion
Mea
sure
men
t Equ
ipm
ent T
oolin
g ca
libra
tion
• En
viro
nmen
tal c
ontro
l and
faci
litie
s Th
is fu
nctio
n al
so in
clud
es in
-hou
se to
ol c
alib
ratio
n an
d fa
bric
atio
n.
5.32
.4 A
3.3.
3.4.
4—Pe
rfor
m P
art U
sage
Ana
lysi
s.
This
fun
ctio
n tra
cks
and
anal
yzes
the
part
usag
e in
form
atio
n an
d m
onito
rs a
nd c
ontro
ls th
eir
usag
e co
nditi
ons.
Exa
mpl
es o
f pa
rts
usag
e in
form
atio
n in
clud
e:
• V
endo
r lea
d tim
e (a
.k.a
., tu
rn ti
me)
99
• A
TA c
hapt
er a
nd c
ode,
if a
pplic
able
• Sh
elf l
ife
• C
ompo
nent
usa
ge a
naly
sis
• R
ecei
ving
insp
ectio
n
• Te
chni
cal c
ontro
l of r
elia
bilit
y cr
itica
l par
ts
• C
ondi
tion
mon
itorin
g (i.
e., o
il co
nsum
ptio
n, e
ngin
e vi
brat
ion
mon
itorin
g, F
ull
Aut
horit
y D
igita
l En
gine
Con
trol/E
lect
roni
c En
gine
Con
trol d
ata
anal
ysis
)
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A3
NO
DE
:TI
TLE
:N
UM
BE
R:
Obt
ain
engi
neer
ing
supp
ort
A3.
4P
. 33
A3.
4.1
Man
age
engi
neer
ing
supp
ort
A3.
4.2
Per
form
stan
dard
izat
ion
&m
odifi
catio
n
A3.
4.3
Per
form
airc
raft/
fleet
ope
ratio
nsu
ppor
t
A3.
4.4
Pro
vide
engi
neer
ing
supp
ort
reso
urce
s
Met
hods
for
corr
ectio
n of
defic
ienc
ies
Alte
rnat
ive
regu
lato
ryco
mpl
ianc
e da
ta
Eng
inee
ring
supp
ort d
irect
ives
GM
MA
ppro
ved
Insp
ectio
nan
d ot
her m
aint
enan
cepr
ogra
ms
Eng
inee
ring
supp
ort r
esou
rces
Req
uest
for
engi
neer
ing
serv
ices
Tech
nica
l com
mun
icat
ion
& re
porti
ng
Airc
raft/
part
info
rmat
ion
Eng
inee
ring
supp
ort s
tatu
s
Airc
raft
reco
rds
Tech
nica
l dat
a
Eng
inee
ring
data
Tech
nica
l ass
ista
nce
Reg
ulat
ory
or o
ther
ext
erna
l lia
ison
Rel
iabi
lity
data S
tatu
s
Eng
inee
ring
supp
ort
reso
urce
prov
isio
n
Eng
inee
ring
inst
ruct
ions
Spe
cial
flig
ht o
pera
tions
Eng
inee
ring
supp
ort e
xecu
tion
dire
ctiv
es
Sta
ndar
diza
tion
& m
odifi
catio
ndi
rect
ives
Flee
top
erat
ion
supp
ort
dire
ctiv
es
Eng
inee
ring
supp
ort
reso
urce
prov
isio
ndi
rect
ives
100
Flee
top
erat
ion
supp
ort
reso
urce
s
Sta
ndar
diza
tion
& m
odifi
catio
nre
sour
ces S
tand
ardi
zatio
n&
mod
ifica
tion
stat
us
Flee
t ope
ratio
nsu
ppor
t sta
tus
Eng
inee
ring
supp
ort
man
agem
ent
reso
urce
s
Eng
inee
ring
supp
ort
reso
urce
prov
isio
nst
atus
5.33
A3.
4—O
BTA
IN E
NG
INEE
RIN
G S
UPP
OR
T.
5.33
.1 A
3.4.
1—M
anag
e En
gine
erin
g Su
ppor
t.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f eng
inee
ring
supp
ort:
•
Perf
orm
stan
dard
izat
ion
& m
odifi
catio
n
• Pe
rfor
m fl
eet o
pera
tion
supp
ort
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
33.2
A3.
4.2—
Perf
orm
Sta
ndar
diza
tion
& M
odifi
catio
n.
This
func
tion
deve
lops
stan
dard
s and
per
form
s mod
ifica
tions
to su
ppor
t new
and
exi
stin
g ai
rcra
ft or
flee
t. T
his i
nclu
des:
• D
iffer
ence
s, i.e
., di
ffer
ent a
ircra
ft/en
gine
com
bina
tion
• O
ptio
ns
101
-
Pass
enge
r ser
vice
item
s -
Seat
ing
conf
igur
atio
ns
- C
abin
avi
onic
s 5.
33.3
A3.
4.3—
Perf
orm
Airc
raft/
Flee
t Ope
ratio
n Su
ppor
t .
This
func
tion
prov
ides
eng
inee
ring
assi
stan
ce a
nd a
dvic
e fo
r airc
raft
mai
nten
ance
to e
nsur
e th
e da
ta a
nd o
pera
ting
proc
edur
es u
sed
for
airc
raft
mai
nten
ance
mee
t the
eng
inee
ring
requ
irem
ents
. Th
is fu
nctio
n m
ay b
e ac
com
plis
hed
by th
e O
rigin
al E
quip
men
t Man
ufac
ture
r (O
EM).
Thi
s fun
ctio
n su
ppor
ts o
ngoi
ng o
pera
tions
of a
ircra
ft/fle
et.
This
incl
udes
:
•
Tech
nica
l int
erpr
etat
ion
• Te
chni
cal a
ssis
tanc
e •
Rep
air d
ata
• En
gine
erin
g or
ders
•
Airw
orth
ines
s Dire
ctiv
es/S
ervi
ce B
ulle
tins
• M
anua
l, ta
sk c
ards
•
Spec
ial f
light
ope
ratio
ns
• M
aint
enan
ce p
lans
•
Add
ing
exis
ting
airc
raft
type
/new
airc
raft
type
to fl
eet
• A
ltern
ate
Mea
ns o
f Com
plia
nce
(AM
OC
) •
Exem
ptio
n de
viat
ions
and
wai
vers
•
Rel
iabi
lity
data
•
War
rant
y re
com
men
datio
ns
• Em
erge
ncy
acci
dent
/inci
dent
dat
a
• Eq
uiva
lent
s (to
ols/
equi
pmen
t/mat
eria
ls)
•
Ow
ner-
prod
uced
par
ts
102
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A0
NO
DE
:TI
TLE
:N
UM
BE
R:
Per
form
per
sonn
el tr
aini
ngA
4P
. 34
A4.
1
Man
age
pers
onne
ltra
inin
g
A4.
2
Iden
tify
& a
naly
zetra
inin
gre
quire
men
ts
A4.
3
Des
ign
& d
evel
optra
inin
g
A4.
4
Impl
emen
tan
d re
cord
train
ing
A4.
5
Eva
luat
etra
inin
g
Per
sonn
el q
ualif
icat
ion
requ
irem
ents
Util
izat
ion
proj
ectio
n
103
Per
sonn
el fo
r tra
inin
g
Qua
lifie
d pe
rson
nel
Per
sonn
eltra
inin
gre
sour
ces
Trai
ning
fore
cast
Per
sonn
el tr
aini
ng re
cord
s
OE
M g
uida
nce
Per
sonn
el tr
aini
ng s
tatu
s
Trai
ning
requ
irem
ent
iden
tific
atio
n &
ana
lysi
sdi
rect
ives Tr
aini
ng re
quire
men
tid
entif
icat
ion
and
anal
ysis
sta
tus
Per
sonn
eltra
inin
gm
anag
emen
tre
sour
ces
Trai
ning
requ
irem
ent
iden
tific
atio
n/an
alys
isre
sour
ces
Trai
ning
des
ign
&de
velo
pmen
tre
sour
ces
Sta
tus
Trai
ning
des
ign
& d
evel
opm
ent
stat
us
Trai
ning
impl
emen
tatio
nan
d re
cord
reso
urce
s
Trai
ning
impl
emen
tatio
nan
d re
cord
stat
us
Trai
ning
polic
ies
&pr
oced
ures
Trai
ning
requ
irem
ents
Job
task
desc
riptio
n
Trai
ning
cou
rsew
are
Req
uire
men
ts fo
r tra
inin
g re
visi
on
Per
sonn
el a
fter t
rain
ing
Trai
ning
eval
uatio
nre
sour
ces
Trai
ning
eval
uatio
nst
atus
Trai
ning
sys
tem
per
form
ance
Trai
ning
des
ign
&de
velo
pmen
tdi
rect
ives
Trai
ning
impl
emen
tatio
nan
d re
cord
dire
ctiv
es
Per
sonn
el tr
aini
ng e
xecu
tion
dire
ctiv
es
App
rove
dop
erat
ions
polic
ies
&pr
oced
ures
Trai
ning
cur
ricul
um
Cer
tific
ate
hold
erbu
sine
ssdi
rect
ives
Trai
ning
eval
uatio
ndi
rect
ives
Per
form
ance
sta
ndar
ds
App
rove
dIn
spec
tion
and
othe
rm
aint
enan
cepr
ogra
ms
5.34
A4—
PER
FOR
M P
ERSO
NN
EL T
RA
ININ
G.
5.34
.1 A
4.1—
Man
age
Pers
onne
l Tra
inin
g.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f all
com
pany
per
sonn
el tr
aini
ng:
•
Iden
tify
& a
naly
ze tr
aini
ng re
quire
men
ts
• D
esig
n &
dev
elop
trai
ning
•
Impl
emen
t and
reco
rd tr
aini
ng
• Ev
alua
te tr
aini
ng
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies
and
proc
edur
es a
nd a
ny r
equi
red
regu
latio
ns f
or t
hese
act
iviti
es,
incl
udin
g ou
tsou
rced
trai
ning
.
5.34
.2 A
4.2—
Iden
tify
& A
naly
ze T
rain
ing
Req
uire
men
ts.
This
fun
ctio
n pe
rfor
ms
job
task
ana
lysi
s to
ide
ntify
and
ana
lyze
the
ski
lls a
nd k
now
ledg
e th
at r
equi
re t
rain
ing
base
d on
job
tas
k re
quire
men
ts a
nd p
erso
nnel
per
form
ance
and
qua
lific
atio
n.
104
5.34
.3 A
4.3—
Des
ign
& D
evel
op T
rain
ing.
This
fun
ctio
n de
sign
s, de
velo
ps, a
nd s
eque
nces
lea
rnin
g ob
ject
ives
and
qua
lific
atio
n st
anda
rds
and
crea
tes
train
ing
mat
eria
ls (
e.g.
, cu
rric
ulum
, ins
truct
or m
anua
ls, s
tude
nt in
stru
ctio
nal m
ater
ials
, ass
essm
ent i
nstru
men
ts) t
o co
nduc
t tra
inin
g.
This
func
tion
also
iden
tifie
s an
d de
term
ines
the
mos
t app
ropr
iate
and
cos
t-eff
ectiv
e m
etho
d fo
r dev
elop
ing
or o
btai
ning
the
train
ing,
su
ch a
s the
use
of i
nter
nal s
taff
and
faci
litie
s and
/or o
utso
urce
trai
ning
pro
vide
rs.
5.34
.4 A
4.4—
Impl
emen
t and
Rec
ord
Trai
ning
.
This
func
tion
deliv
ers t
he re
quire
d kn
owle
dge,
met
hods
, pro
cedu
res,
and
skill
s to
pers
onne
l by
usin
g va
rious
mea
ns su
ch a
s cla
ssro
om
sess
ions
, com
pute
r, si
mul
ator
, tra
inin
g de
vice
s, or
act
ual a
ircra
ft. T
his
func
tion
incl
udes
the
crea
tion
and
mai
nten
ance
of r
ecor
ds fo
r tra
inin
g ac
tiviti
es.
5.34
.5 A
4.5—
Eval
uate
Tra
inin
g.
This
func
tion
colle
cts,
anal
yzes
, and
inte
rpre
ts sy
stem
atic
trai
ning
info
rmat
ion,
such
as:
•
Cou
rse
prer
equi
site
•
Cou
rse
cont
ent
•
Cou
rse
obje
ctiv
es
• Le
arni
ng o
utco
mes
•
Stud
ent d
emon
stra
tion
of a
requ
ired
leve
l of k
now
ledg
e in
a su
bjec
t •
Stud
ent f
eedb
ack
on th
e ap
plic
atio
n of
the
know
ledg
e an
d sk
ills l
earn
ed in
the
train
ing
prog
ram
s to
prac
tical
situ
atio
ns
Th
is tr
aini
ng in
form
atio
n ca
n be
use
d to
:
• Im
prov
e tra
inin
g ef
fect
iven
ess
•
Det
erm
ine
whe
ther
trai
ning
obj
ectiv
es/g
oals
are
met
•
Ass
ess t
he re
turn
on
inve
stm
ent o
f tra
inin
g
• Im
prov
e pr
oces
ses f
or a
cqui
ring,
dev
elop
ing,
and
del
iver
ing
futu
re tr
aini
ng
105
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A4
NO
DE
:TI
TLE
:N
UM
BE
R:
Des
ign
& d
evel
op tr
aini
ngA
4.3
P. 3
5
A4.
3.1
Man
age
train
ing
desi
gn&
dev
elop
men
t
A4.
3.2
Dev
elop
train
ing
obje
ctiv
es
A4.
3.3
Set
perfo
rman
cest
anda
rds
A4.
3.4
Sel
ect
train
ing
prov
ider
A4.
3.5
Dev
elop
train
ing
curr
icul
um
Trai
ning
desi
gn &
deve
lopm
ent
dire
ctiv
es
Trai
ning
cur
ricul
um
Trai
ning
des
ign
& d
evel
opm
ent e
xecu
tive
dire
ctiv
es
Per
form
ance
sta
ndar
ds
Ass
ignm
ent o
f pro
vide
r
Trai
ning
obj
ectiv
ede
velo
pmen
t dire
ctiv
esP
erfo
rman
cest
anda
rd s
ettin
gdi
rect
ives
Trai
ning
prov
ider
sele
ctio
ndi
rect
ives
Trai
ning
curr
icul
umde
velo
pmen
tdi
rect
ives
Trai
ning
desi
gn &
deve
lopm
ent
reso
urce
s
Trai
ning
requ
irem
ents
Trai
ning
cou
rsew
are
Req
uire
men
tsfo
r tra
inin
gre
visi
onTr
aini
ng d
esig
n &
dev
elop
men
t sta
tus
Trai
ning
cur
ricul
umde
velo
pmen
tre
sour
ces
Trai
ning
curr
icul
umde
velo
pmen
tst
atus
Trai
ning
obje
ctiv
es
Trai
ning
pro
vide
rse
lect
ion
reso
urce
sTrai
ning
prov
ider
sele
ctio
nst
atus
Per
form
ance
stan
dard
setti
ngst
atus
Per
form
ance
sta
ndar
dsse
tting
reso
urce
sTr
aini
ng o
bjec
tive
deve
lopm
ent r
esou
rcesTr
aini
ngob
ject
ive
deve
lopm
ent
stat
us
Trai
ning
des
ign
&de
velo
pmen
tm
anag
emen
t res
ourc
es
Sta
tus
106
5.35
A4.
3—D
ESIG
N &
DEV
ELO
P TR
AIN
ING
.
5.35
.1 A
4.3.
1—M
anag
e Tr
aini
ng D
esig
n &
Dev
elop
men
t.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f tra
inin
g de
sign
and
dev
elop
men
t:
•
Dev
elop
trai
ning
obj
ectiv
es
• Se
t per
form
ance
stan
dard
s
• Se
lect
trai
ning
pro
vide
r
• D
evel
op tr
aini
ng c
urric
ulum
It
prov
ides
dire
ctiv
es,
defin
es r
equi
rem
ents
and
con
trols
for
the
exe
cutio
n of
tho
se a
ctiv
ities
, an
d en
sure
s th
at t
he e
xecu
tion
is
acco
mpl
ishe
d in
acc
orda
nce
with
com
pany
pol
icie
s and
pro
cedu
res a
nd a
ny re
quire
d re
gula
tions
for t
hese
act
iviti
es.
5.
35.2
A4.
3.2—
Dev
elop
Tra
inin
g O
bjec
tives
.
This
func
tion
clar
ifies
the
targ
et o
f the
trai
ning
and
the
skill
or p
erfo
rman
ce le
vel p
erso
nnel
sho
uld
have
afte
r the
trai
ning
to m
eet t
he
com
pany
requ
irem
ents
.
107
5.35
.3 A
4.3.
3—Se
t Per
form
ance
Sta
ndar
ds.
This
func
tion
esta
blis
hes t
he st
anda
rd le
vel o
f per
form
ance
that
the
pers
onne
l sho
uld
achi
eve
afte
r the
trai
ning
is c
ompl
eted
. 5.
35.4
A4.
3.4—
Sele
ct T
rain
ing
Prov
ider
.
This
func
tion
sele
cts t
he m
ost a
ppro
pria
te a
nd c
ost-e
ffec
tive
train
ing
prov
ider
bas
ed o
n th
e tra
inin
g re
quire
men
ts.
5.35
.5 A
4.3.
5—D
evel
op T
rain
ing
Cur
ricul
um.
This
func
tion
crea
tes
a co
mpl
ete
train
ing
agen
da s
peci
fic to
an
airc
raft
type
or p
ositi
on (i
.e.,
a cr
ewm
embe
r, m
echa
nic,
or d
ispa
tche
r)
or a
cat
egor
y of
trai
ning
(i.e
., ne
w h
ire in
doct
rinat
ion)
.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A4
NO
DE
:TI
TLE
:N
UM
BE
R:
Impl
emen
t and
reco
rd tr
aini
ngA
4.4
P. 3
6
A4.
4.1
Man
age
train
ing
impl
emen
tatio
n an
dre
cord
A4.
4.2
Con
duct
inst
ruct
or-
led
train
ing
A4.
4.3
Con
duct
self-
stud
ytra
inin
g
A4.
4.4
Con
duct
devi
ce/s
imul
ator
train
ing
A4.
4.5
Con
duct
airc
raft
train
ing
Trai
ning
impl
emen
tatio
nan
d re
cord
dire
ctiv
es
App
rove
d op
erat
ions
pol
icie
s &
pro
cedu
res
Trai
ning
curr
icul
um
Per
sonn
el a
fter s
elf-s
tudy
trai
ning
Trai
ning
impl
emen
tatio
n an
d re
cord
sta
tus
Per
sonn
el a
fter
airc
raft
train
ing
Per
sonn
elaf
ter t
rain
ing
Trai
ning
impl
emen
tatio
n ex
ecut
ion
dire
ctiv
es
Sel
f-stu
dytra
inin
g di
rect
ives
108
Trai
ning
cour
sew
are
Per
sonn
el fo
r tra
inin
g
Inst
ruct
or-le
d tra
inin
gdi
rect
ives
Airc
raft
train
ing
stat
us
Airc
raft
train
ing
reso
urce
s
Dev
ice/
sim
ulat
ortra
inin
g st
atus
Dev
ice/
sim
ulat
ortra
inin
gre
sour
ces
Inst
ruct
or-le
dtra
inin
gst
atus
Inst
ruct
or-le
dtra
inin
gre
sour
ces
Trai
ning
impl
emen
tatio
n an
dre
cord
man
agem
ent
reso
urce
s
Sta
tus
Per
sonn
el a
fter s
imul
ator
trai
ning
Sel
f-stu
dytra
inin
gre
sour
ces
Sel
f-stu
dytra
inin
g st
atus
Per
sonn
el a
fter i
nstru
ctor
-led
train
ing
Dev
ice/
sim
ulat
ortra
inin
gdi
rect
ives
Airc
raft
train
ing
dire
ctiv
es
Trai
ning
impl
emen
tatio
nan
d re
cord
reso
urce
s
5.36
A4.
4—IM
PLEM
ENT
AN
D R
ECO
RD
TR
AIN
ING
.
5.36
.1 A
4.4.
1—M
anag
e Tr
aini
ng Im
plem
enta
tion
and
Rec
ord.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f tra
inin
g im
plem
enta
tion
and
reco
rd:
•
Con
duct
inst
ruct
or-le
d tra
inin
g
• C
ondu
ct se
lf-st
udy
train
ing
•
Con
duct
dev
ice/
sim
ulat
or tr
aini
ng
• C
ondu
ct a
ircra
ft tra
inin
g
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies
and
proc
edur
es a
nd a
ny r
equi
red
regu
latio
ns f
or th
ese
activ
ities
. Th
is f
unct
ion
incl
udes
the
crea
tion
and
mai
nten
ance
of r
ecor
ds fo
r tra
inin
g ac
tiviti
es.
5.36
.2 A
4.4.
2—C
ondu
ct In
stru
ctor
-Led
Tra
inin
g .
This
fun
ctio
n de
liver
s tra
inin
g to
per
sonn
el t
hrou
gh i
nstru
ctor
-led
clas
sroo
m s
essi
ons,
on-th
e-jo
b tra
inin
g (O
JT)
or m
ultim
edia
pr
esen
tatio
n/fa
cilit
atio
n.
Inst
ruct
ors
use
effe
ctiv
e pr
esen
tatio
n, f
acili
tatio
n, c
omm
unic
atio
n sk
ills,
and
OJT
to e
xhib
it kn
owle
dge
of
subj
ect m
atte
r con
tent
to a
ccom
plis
h le
sson
obj
ectiv
es.
109
5.36
.3 A
4.4.
3—C
ondu
ct S
elf-
Stud
y Tr
aini
ng.
This
func
tion
deliv
ers t
rain
ing
to p
erso
nnel
thro
ugh
vario
us m
eans
, suc
h as
com
pute
r sof
twar
e, b
ooks
, and
oth
er m
edia
.
5.36
.4 A
4.4.
4—C
ondu
ct D
evic
e/Si
mul
ator
Tra
inin
g .
This
func
tion
deliv
ers t
rain
ing
to p
erso
nnel
thro
ugh
vario
us k
inds
of d
evic
es/s
imul
ator
s.
5.36
.5 A
4.4.
5—C
ondu
ct A
ircra
ft Tr
aini
ng.
This
func
tion
uses
airc
raft
inst
ruct
ions
to d
eliv
er tr
aini
ng to
per
sonn
el, i
nclu
ding
pilo
ts, m
echa
nics
, dis
patc
hers
, and
flig
ht a
ttend
ants
, as
app
licab
le.
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A4
NO
DE
:TI
TLE
:N
UM
BE
R:
Eva
luat
e tra
inin
gA
4.5
P.3
7
A4.
5.1
Man
age
train
ing
eval
uatio
n
A4.
5.2
Con
duct
train
ing
syst
emev
alua
tion
A4.
5.3
Con
duct
pers
onne
lev
alua
tion
Trai
ning
eval
uatio
nre
sour
ces
Trai
ning
eval
uatio
ndi
rect
ives
Per
form
ance
sta
ndar
ds
Trai
ning
eva
luat
ion
exec
utio
n di
rect
ives
Sys
tem
trai
ning
eva
luat
ion
dire
ctiv
esP
erso
nnel
trai
ning
eval
uatio
n di
rect
ives
Per
sonn
el c
ompl
etin
g tra
inin
g ev
alua
tion
Per
sonn
el a
fter t
rain
ing
Trai
ning
eva
luat
ion
stat
us
Trai
ning
sys
tem
per
form
ance
Req
uire
men
ts fo
r tra
inin
g re
visi
on
Trai
ning
eval
uatio
nm
anag
emen
tre
sour
ces
Sta
tus
Trai
ning
sys
tem
afte
r com
plet
ing
syst
em tr
aini
ng e
valu
atio
n
Qua
lifie
d pe
rson
nel
Sys
tem
trai
ning
eval
uatio
nre
sour
ces
Sys
tem
trai
ning
eval
uatio
nst
atus
Per
sonn
el tr
aini
ngev
alua
tion
reso
urce
sPer
sonn
eltra
inin
gev
alua
tion
stat
us
110
5.37
A4.
5—EV
ALU
ATE
TR
AIN
ING
.
5.37
.1 A
4.5.
1—M
anag
e Tr
aini
ng E
valu
atio
n.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f tra
inin
g ev
alua
tion:
• C
ondu
ct tr
aini
ng sy
stem
eva
luat
ion
•
Con
duct
per
sonn
el e
valu
atio
n
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.37
.2 A
4.5.
2—C
ondu
ct T
rain
ing
Syst
em E
valu
atio
n.
This
func
tion
eval
uate
s the
eff
ectiv
enes
s of t
rain
ing
syst
em d
evic
es, m
etho
ds, O
JT, i
nstru
ctor
-led
train
ing,
etc
. 5.
37.3
A4.
5.3—
Con
duct
Per
sonn
el E
valu
atio
n .
This
fun
ctio
n ev
alua
tes
pers
onne
l’s c
ompe
tenc
y, k
now
ledg
e, a
nd s
kills
in o
pera
ting,
wor
king
, and
dea
ling
with
airc
raft
equi
pmen
t, ai
rcra
ft sy
stem
s, sy
stem
ope
ratio
ns, a
nd a
ircra
ft.
111
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A0
NO
DE
:TI
TLE
:N
UM
BE
R:
Pro
vide
cer
tific
ate
hold
er o
pera
tion
reso
urce
sA
5P
. 38
A5.
1
Man
age
certi
ficat
e ho
lder
oper
atio
nre
sour
ce p
rovi
sion
A5.
2
Iden
tify
reso
urce
need
s
A5.
3
Col
lect
reso
urce
info
rmat
ion
A5.
4
Pro
cure
reso
urce
s
A5.
5
Pro
vide
hum
anre
sour
ces
A5.
6
Han
dle
mat
eria
lre
sour
ces
112
Eng
inee
ring
inst
ruct
ions
Util
izat
ion
proj
ectio
n
Res
ourc
e pr
ovis
ion
reco
rds
Ava
ilabl
e pe
rson
nel
Res
ourc
ein
form
atio
nco
llect
ion
dire
ctiv
es
Sta
tus
Mat
eria
lre
sour
ceha
ndlin
gdi
rect
ives
Airw
orth
y ai
rcra
ft
Cer
tific
ate
hold
er o
pera
tion
stat
us
Allo
cate
d ce
rtific
ate
hold
er o
pera
tion
reso
urce
s
Cer
tific
ate
hold
erop
erat
ion
reso
urce
s
Mat
eria
l res
ourc
e ha
ndlin
g st
atus
Res
ourc
e ne
edid
entif
icat
ion
dire
ctiv
es
Hum
anre
sour
cepr
ovis
ion
dire
ctiv
es
Con
tract
ed r
esou
rces
Res
ourc
epr
ocur
emen
tdi
rect
ives
Per
sonn
el fo
r tra
inin
g
Qua
lifie
d pe
rson
nel
Airw
orth
y pa
rts/a
ccep
tabl
e to
olin
g/S
peci
al to
ols
& te
st e
quip
men
t pas
sing
insp
ectio
n
Inco
min
g re
sour
ce in
form
atio
n
Rej
ecte
d pa
rt tra
ckin
g
Cer
tific
ate
hold
er re
sour
ce in
form
atio
n
Cer
tific
ate
hold
er o
pera
tion
reso
urce
pro
visi
on s
tatu
s
Cre
wm
embe
r(s)
to b
e as
sign
ed
Cer
tific
ate
hold
erop
erat
ion
reso
urce
spr
ovis
ion
man
agem
ent
reso
urce
s
Man
ual S
yste
m
Hum
an re
sour
ce p
rovi
sion
stat
us
QA
aut
horiz
atio
n
Res
ourc
ene
edid
entif
icat
ion
reso
urce
s
Res
ourc
e pr
ocur
emen
tst
atus
Res
ourc
e in
form
atio
nco
llect
ion
reso
urce
sR
esou
rce
proc
urem
ent
reso
urce
sR
esou
rce
need
iden
tific
atio
nst
atus
Cer
tific
ate
hold
er o
pera
tion
reso
urce
s pr
ovis
ion
exec
utio
n di
rect
ives
App
rove
d op
erat
ions
polic
ies
& p
roce
dure
s
Hum
an re
sour
ces
prov
isio
n re
sour
ces
Allo
cate
d ai
rcra
ft
Cer
tific
ate
hold
erbu
sine
ssdi
rect
ives
Lega
l
Res
ourc
ene
eds
App
rove
din
spec
tion
and
mai
nten
ance
appl
icat
ion
polic
ies
&pr
oced
ures
Res
ourc
e pr
ovis
ion
plan
New
hire
s
Allo
cate
d ex
pend
able
sup
plie
s
Res
ourc
e in
form
atio
nco
llect
ion
stat
us
Util
izat
ion-
base
dre
sour
cere
quire
men
ts
App
rove
dIn
spec
tion
and
othe
rm
aint
enan
cepr
ogra
ms
Per
sonn
elin
form
atio
n
Rej
ecte
d pa
rts a
nd to
ols
Dis
posa
l of r
ejec
ted
mat
eria
ls
Inco
min
g re
sour
ces
Pro
cure
d re
sour
ce d
ata
Par
ts/s
peci
al to
ols
and
test
equ
ipm
ent
for r
ecei
ving
/fina
l ins
pect
ion
Res
ourc
eha
ndlin
gre
sour
ces
Per
sonn
el to
be
assi
gned
Par
ts/to
olin
g fa
bric
ated
/repa
ired
Uns
ervi
ceab
le p
arts
/tool
ing
for e
valu
atio
n/re
pair
Ass
igne
d cr
ewm
embe
r(s)
Rec
omm
ende
dve
ndor
/con
tract
orin
form
atio
n
Allo
cate
d ai
rwor
thy
parts
Con
trolle
d do
cum
enta
tion
Term
inat
ed p
erso
nnel
Ava
ilabl
e ve
ndor
s/co
ntra
ctor
s/O
EM
s
Flig
ht e
xecu
tion
info
rmat
ion
Req
uest
for r
esou
rces
QA
-driv
enac
tions
5.38
A5—
PRO
VID
E C
ERTI
FIC
ATE
HO
LDER
OPE
RA
TIO
N R
ESO
UR
CES
.
5.38
.1 A
5.1—
Man
age
Cer
tific
ate
Hol
der O
pera
tion
Res
ourc
e Pr
ovis
ion.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f cer
tific
ate
hold
er o
pera
tion
reso
urce
pro
visi
on:
• Id
entif
y re
sour
ce n
eeds
•
Col
lect
reso
urce
info
rmat
ion
• Pr
ocur
e re
sour
ces
• Pr
ovid
e hu
man
reso
urce
s •
Han
dle
mat
eria
l res
ourc
es
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.38
.2 A
5.2—
Iden
tify
Res
ourc
e N
eeds
.
This
fun
ctio
n an
alyz
es d
aily
ope
ratio
nal
info
rmat
ion
and
iden
tifie
s th
e ne
eds
for
reso
urce
s to
im
prov
e or
mai
ntai
n th
e op
erat
ion
perf
orm
ance
.
113
5.38
.3 A
5.3—
Col
lect
Res
ourc
e In
form
atio
n.
This
fun
ctio
n co
llect
s av
aila
ble
exte
rnal
sou
rce
data
to id
entif
y de
sire
d ve
ndor
s to
pro
cure
req
uire
d re
sour
ces
to m
eet t
he c
ompa
ny
need
s. T
his f
unct
ion
also
col
lect
s per
sonn
el in
form
atio
n fo
r the
hum
an re
sour
ce p
rovi
sion
.
5.38
.4 A
5.4—
Proc
ure
Res
ourc
es.
This
func
tion
cont
acts
pro
vide
rs (v
endo
rs a
nd/o
r con
tract
ors)
to p
rocu
re re
quire
d re
sour
ces t
o co
ntra
ct w
ork.
5.
38.5
A5.
5—Pr
ovid
e H
uman
Res
ourc
es.
This
func
tion
hire
s new
per
sonn
el a
nd/o
r rea
ssig
ns e
xist
ing
pers
onne
l to
prov
ide
hum
an re
sour
ces t
o m
eet c
ompa
ny n
eeds
.
5.38
.6 A
5.6—
Han
dle
Mat
eria
l Res
ourc
es.
This
fun
ctio
n pe
rfor
ms
hand
ling,
rec
eivi
ng, s
torin
g, la
belin
g, p
acki
ng, a
nd s
hipp
ing
of p
arts
and
tool
s, as
wel
l as
spec
ial p
roce
ssin
g su
ch a
s da
nger
ous
good
s, ES
D,
and
othe
r sp
ecia
l ha
ndlin
g, i
.e.,
spec
ial
stor
age
requ
irem
ents
and
mat
eria
l sa
fety
dat
a sh
eet
com
plia
nce.
114
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A5
NO
DE
:TI
TLE
:N
UM
BE
R:
Pro
vide
hum
an re
sour
ces
A5.
5P
.39
A5.
5.1
Man
age
hum
an re
sour
cepr
ovis
ion
A5.
5.2
Sel
ect
cand
idat
esfo
r job
posi
tions
A5.
5.3
Rev
iew
curr
ency
stat
us
A5.
5.4
Rev
iew
fligh
t/dut
ytim
e st
atus
A5.
5.5
Rel
ease
pers
onne
lfo
r ass
ignm
ent
Hum
anre
sour
ces
prov
isio
nre
sour
ces
Hum
an re
sour
cepr
ovis
ion
dire
ctiv
es
Hum
an re
sour
ce p
rovi
sion
exe
cutio
n di
rect
ives
Can
dida
te s
elec
tion
dire
ctiv
esC
urre
ncy
stat
us re
view
dire
ctiv
es
Flig
ht/d
uty
time
stat
us re
view
dire
ctiv
es
Per
sonn
elre
leas
edi
rect
ives
Ass
igne
d cr
ewm
embe
r(s)
Per
sonn
elas
sign
men
tre
leas
e st
atus
New
hire
s
Per
sonn
el to
be
assi
gned
Ava
ilabl
e pe
rson
nel
Cre
wm
embe
r(s)
to b
e as
sign
ed
Per
sonn
el fo
r tra
inin
g
Hum
an re
sour
ce p
rovi
sion
sta
tus
Qua
lifie
d pe
rson
nel
Per
sonn
elco
mpl
etin
gcu
rren
cy c
heck
Term
inat
ed p
erso
nnel
Per
sonn
el c
ompl
etin
gfli
ght/d
uty
time
chec
kR
eass
igne
d pe
rson
nel
Ava
ilabl
e ve
ndor
s/co
ntra
ctor
s/O
EM
s
Flig
ht/d
uty
time
revi
ewst
atus
Per
sonn
elre
leas
ere
sour
ces
Flig
ht/d
uty
time
revi
ewre
sour
ces
Cur
renc
yst
atus
revi
ewst
atus
Cur
renc
yst
atus
revi
ewre
sour
ces
Can
dida
tese
lect
ion
stat
us
Can
dida
tese
lect
ion
reso
urce
s
Hum
an re
sour
cepr
ovis
ion
man
agem
ent
reso
urce
s
Sta
tus
Flig
ht e
xecu
tion
info
rmat
ion
Per
sonn
el in
form
atio
n
Req
uest
for r
esou
rces
Con
tract
ed r
esou
rces
Pro
cure
d re
sour
ce d
ata
115
5.39
A5.
5—PR
OV
IDE
HU
MA
N R
ESO
UR
CES
.
5.39
.1 A
5.5.
1—M
anag
e H
uman
Res
ourc
e Pr
ovis
ion.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f hum
an re
sour
ce p
rovi
sion
:
• Se
lect
can
dida
tes f
or jo
b po
sitio
ns
• R
evie
w c
urre
ncy
stat
us
• R
evie
w fl
ight
/dut
y tim
e st
atus
•
Rel
ease
per
sonn
el fo
r ass
ignm
ent
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.39
.2 A
5.5.
2—Se
lect
Can
dida
tes f
or Jo
b Po
sitio
ns.
This
func
tion
scre
ens c
andi
date
s for
em
ploy
men
t bas
ed o
n th
e fo
llow
ing
crite
ria:
116
• B
ackg
roun
d ch
eck,
if a
pplic
able
•
Pilo
t Rec
ord
Impr
ovem
ent A
ct
• D
epar
tmen
t of T
rans
porta
tion
(DO
T) re
quire
d dr
ug sc
reen
ing
• In
terv
iew
and
skill
scre
enin
g (i.
e., d
emon
stra
tion,
pra
ctic
al te
st)
• C
ertif
icat
e ve
rific
atio
n, if
app
licab
le
• Q
ualif
icat
ions
•
Expe
rienc
e (m
ultie
ngin
e ra
ting)
•
Prer
equi
site
s req
uire
men
t 5.
39.3
A5.
5.3—
Rev
iew
Cur
renc
y St
atus
.
This
fun
ctio
n m
onito
rs t
he c
ompl
ianc
e w
ith c
ompa
ny r
equi
rem
ents
, e.
g.,
train
ing
curr
ency
, ex
perie
nce
curr
ency
, an
d m
edic
al
curr
ency
, if r
equi
red,
for e
xist
ing
empl
oyee
s.
5.39
.4 A
5.5.
4—R
evie
w F
light
/Dut
y Ti
me
Stat
us.
This
func
tion
mon
itors
the
com
plia
nce
with
dut
y tim
e re
stric
tions
, inc
ludi
ng fl
ight
, mai
nten
ance
, etc
. 5.
39.5
A5.
5.5—
Rel
ease
Per
sonn
el fo
r Ass
ignm
ent.
This
func
tion
rele
ases
trai
ned,
qua
lifie
d, a
nd a
utho
rized
per
sonn
el fo
r dut
y.
117
US
ED
AT:
AU
THO
R:
Par
t 135
Mod
elin
g Te
amD
ATE
:R
EV
:P
RO
JEC
T: P
art 1
35 C
ertif
icat
e H
olde
rFu
nctio
nal M
odel
10/1
/200
81/
16/2
009
NO
TES
: 1
2 3
4 5
6 7
8 9
10
WO
RK
ING
DR
AFT
RE
CO
MM
EN
DE
D
PU
BLI
CA
TIO
N
RE
AD
ER
DA
TEC
ON
TEX
T:
A5
NO
DE
:TI
TLE
:N
UM
BE
R:
Han
dle
mat
eria
l res
ourc
esA
5.6
P.4
0
A5.
6.1
Man
age
mat
eria
lre
sour
ceha
ndlin
g
A5.
6.2
Rec
eive
reso
urce
s
A5.
6.3
Sto
rere
sour
ces
A5.
6.4
Dis
tribu
tere
sour
ces
Mat
eria
l res
ourc
eha
ndlin
g di
rect
ives
Man
ual S
yste
m
Par
ts/s
peci
al to
ols
and
test
equ
ipm
ent f
or re
ceiv
ing/
final
insp
ectio
n
Mat
eria
l res
ourc
e ha
ndlin
g ex
ecut
ion
dire
ctiv
esR
esou
rce
rece
ivin
gdi
rect
ives
QA
-driv
en a
ctio
ns
Allo
cate
d ce
rtific
ate
hold
er o
pera
tion
reso
urce
s
Con
tract
ed r
esou
rces
Req
uest
for r
esou
rces
Rej
ecte
d pa
rt tra
ckin
g
Inco
min
g re
sour
ces
Flig
ht e
xecu
tion
info
rmat
ion
Allo
cate
d ai
rcra
ft
Ava
ilabl
e ve
ndor
s/co
ntra
ctor
s/O
EM
s
Allo
cate
d ai
rwor
thy
parts
Airw
orth
y ai
rcra
ft
Allo
cate
d ex
pend
able
sup
plie
s
Airw
orth
y pa
rts/a
ccep
tabl
e to
olin
g/S
peci
al to
ols
& te
steq
uipm
ent p
assi
ng in
spec
tion
Dis
posa
l of r
ejec
ted
mat
eria
lsU
nser
vice
able
par
ts/to
olin
g fo
r eva
luat
ion/
repa
ir
Con
trolle
d do
cum
enta
tion
Mat
eria
l res
ourc
e ha
ndlin
g st
atus
Par
ts/to
olin
g fa
bric
ated
/repa
ired
Pro
cure
d re
sour
ce d
ata
Rej
ecte
d pa
rts a
nd to
ols
stor
ing
stat
usM
ater
ials
rem
oved
from
inve
ntor
y
Dis
tribu
ted
mat
eria
ls n
ot re
quiri
ngQ
C re
ceiv
ing
insp
ectio
nS
peci
al to
ols
and
test
equi
pmen
t for
dis
tribu
tion
Res
ourc
es fo
rdi
strib
utio
n
Res
ourc
est
orin
gdi
rect
ives
Res
ourc
edi
strib
utio
ndi
rect
ives
Util
izat
ion-
base
dre
sour
cere
quire
men
ts
Res
ourc
edi
strib
utio
nre
sour
ces
Res
ourc
est
orin
gre
sour
ces
Res
ourc
ere
ceiv
ing
stat
us
Res
ourc
ere
ceiv
ing
reso
urce
s
Mat
eria
lR
esou
rce
hand
ling
man
agem
ent
reso
urce
s
Sta
tus
Res
ourc
e di
strib
utio
n st
atus
Res
ourc
eha
ndlin
gre
sour
ces
118
119
5.40
A5.
6—H
AN
DLE
MA
TER
IAL
RES
OU
RC
ES.
5.40
.1 A
5.6.
1—M
anag
e M
ater
ial R
esou
rce
Han
dlin
g.
This
func
tion
dire
cts,
sche
dule
s, an
d co
ordi
nate
s the
follo
win
g ac
tiviti
es o
f mat
eria
l res
ourc
e ha
ndlin
g:
• R
ecei
ve re
sour
ces
• St
ore
reso
urce
s •
Dis
tribu
te re
sour
ces
It pr
ovid
es d
irect
ives
, de
fines
req
uire
men
ts a
nd c
ontro
ls f
or t
he e
xecu
tion
of t
hose
act
iviti
es,
and
ensu
res
that
the
exe
cutio
n is
ac
com
plis
hed
in a
ccor
danc
e w
ith c
ompa
ny p
olic
ies a
nd p
roce
dure
s and
any
requ
ired
regu
latio
ns fo
r the
se a
ctiv
ities
.
5.40
.2 A
5.6.
2—R
ecei
ve R
esou
rces
.
This
fun
ctio
n ca
ptur
es t
he r
ecei
ving
pro
cess
sta
rting
with
par
ts/e
quip
men
t co
min
g to
the
doo
r fr
om e
ither
out
side
sou
rces
(i.
e., v
endo
rs, c
ontra
ctor
s) o
r ins
ide
sour
ces
(i.e.
, han
gars
, sho
ps) t
hat a
re s
till b
eing
sen
t for
insp
ectio
n or
bei
ng d
ispo
sed
as re
ject
ed
mat
eria
ls.
5.
40.3
A5.
6.3—
Stor
e R
esou
rces
.
This
func
tion
prov
ides
for t
he s
tora
ge o
f ser
vice
able
reso
urce
s be
fore
the
reso
urce
s ar
e di
strib
uted
for u
se, i
nclu
ding
inve
ntor
y co
ntro
l an
d st
orin
g of
tech
nica
l pub
licat
ions
. 5.
40.4
A5.
6.4—
Dis
tribu
te R
esou
rces
.
This
func
tion
allo
cate
s ava
ilabl
e se
rvic
eabl
e re
sour
ces t
o op
erat
iona
l site
s to
supp
ort c
ertif
icat
e ho
lder
ope
ratio
ns.
6. GLOSSARY.
This glossary provides the definitions of information/objects shown as arrows on the diagrams followed by the arrow connections to show the information/object flows in the model. As stated in section 2, the arrows are divided into four categories: Input (I), Control (C), Output (O), and Mechanism (M). Abnormal aircraft before V1: Aircraft experiencing an unexpected situation during the takeoff segment before its speed reaches V1. • Arrow Source (O): A25232—Perform takeoff prior to V1 • Arrow Destination (I): A2545—Perform postarrival ground operations Abnormal aircraft in predeparture: Aircraft experiencing an unexpected situation during predeparture process. • Arrow Source (O): A2522—Perform predeparture ground operations • Arrow Destination (I): A2545—Perform postarrival ground operations Acceptance of payload directives: A set of policies, procedures, and instructions that directs the payload acceptance. • Arrow Destination (C): A1324—Accept payload Accepted maintenance records: The set of documents that records the maintenance activities performed. • Arrow Source (O): A323—Perform quality control • Arrow Destination (I): A172—Perform recordkeeping & reporting Administrative policies & procedures: Policies and procedures regarding nontechnical issues such as: • dress code • leave policy • retirement • work hours • pay and benefits • medical care • holidays & vacation • awards This also includes employee performance evaluation policies and procedures. • Arrow Source (O): A155—Develop administrative policies & procedures • Arrow Destination (O): A5—Provide certificate holder operation resources
120
Administrative policy & procedure development directives: A set of policies, procedures, and instructions that directs the administrative policy & procedure development. • Arrow Destination (C): A155—Develop administrative policies & procedures Administrative policy & procedure development status: Continuously updated information regarding the conditions that exist in the administrative policy & procedure development. • Arrow Source (O): A155—Develop administrative policies & procedures Administrative policy & procedure development resources: The elements necessary for the successful accomplishment of administrative policy & procedure development. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A155—Develop administrative policies & procedures Air transportation directives: A set of policies, procedures, and instructions to direct air transportation. • Arrow Source (O): A21—Manage air transportation Air transportation management resources: The elements necessary for the successful accomplishment of air transportation management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A21—Manage air transportation Air transportation status: Continuously updated information regarding the conditions that exist in the air transportation. • Arrow Source (O): A21—Manage air transportation • Arrow Destination (I): A1334—Monitor flight Air transportation resources: The elements necessary for the successful accomplishment of air transportation. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2—Perform air transportation
121
Aircraft: A device that is used or intended to be used for flight in the air (14 CFR Part 1). • Arrow Destination (M): A234—Perform in-flight services • Arrow Destination (M): A235—Perform deplaning services • Arrow Destination (M): A2334—Provide seating services Aircraft aborted climb: Aircraft after preplanned climb maneuver is terminated. • Arrow Source (O): A25242—Perform initial climb operations • Arrow Destination (I): A25422—Perform initial descent operations • Arrow Source (O): A25243—Perform normal climb operations Aircraft aborted descent: Aircraft that preplanned descent maneuver is terminated. • Arrow Source (O): A25422—Perform initial descent operations • Arrow Destination (I): A25243—Perform normal climb operations • Arrow Source (O): A25423—Perform descent and approach operations Aircraft after approach segment: Aircraft just completing approach flight maneuver. • Arrow Source (O): A2543—Perform approach operations • Arrow Destination (I): A2544—Perform landing operations Aircraft after cargo loaded/unloaded: Aircraft after cargo is placed on board or unloaded after the aircraft parks. • Arrow Source (O): A2434—Load/unload cargo Aircraft after climb segment: Aircraft just completing climb flight maneuver. • Arrow Source (O): A25243—Perform normal climb operations • Arrow Destination (I): A253—Perform cruise operations Aircraft after cruise segment: Aircraft just completing enroute cruise flight maneuver. • Arrow Source (O): A253—Perform cruise operations • Arrow Destination (I): A25422—Perform initial descent operations Aircraft after descent segment: Aircraft just completing descent flight maneuver. • Arrow Source (O): A25423—Perform descent and approach operations • Arrow Destination (I): A2543—Perform approach operations
122
Aircraft after fuel replenishment: Aircraft after fuel is replenished. • Arrow Source (O): A244—Replenish fuel Aircraft after ground services: Aircraft after being loaded/unloaded, deiced, or cleaned. • Arrow Source (O): A246—Perform deicing/anti-icing services • Arrow Destination (I): A2522—Perform predeparture ground operations Aircraft after initial climb: Aircraft just completing initial climb flight maneuver. • Arrow Source (O): A25242—Perform initial climb operations • Arrow Destination (I): A25243—Perform normal climb operations Aircraft after initial descent: Aircraft just completing initial descent flight maneuver. • Arrow Source (O): A25422—Perform initial descent operations • Arrow Destination (I): A25423—Perform descent and approach operations Aircraft after landing segment: Aircraft just completing landing maneuver. • Arrow Source (O): A2544—Perform landing operations • Arrow Destination (I): A2545—Perform postarrival ground operations Aircraft after line services: Aircraft after its supplies are replenished and its cabin is cleaned. • Arrow Source (O): A245—Perform line services Aircraft after predeparture segment: Aircraft just completing predeparture operations at departure airport. • Arrow Source (O): A2522—Perform predeparture ground operations • Arrow Destination (I): A25232—Perform takeoff prior to V1 Aircraft after repair: Aircraft after its discrepancies are corrected. • Arrow Source (O): A33332—Perform aircraft repair • Arrow Destination (I): A33333—Perform aircraft test and evaluation Aircraft after takeoff segment: Aircraft just completing takeoff flight maneuver. • Arrow Source (O): A25233—Perform takeoff at/after V1 • Arrow Destination (I): A25242—Perform initial climb operations
123
Aircraft assignment: Assignment of aircraft for carrying out certain flight tasks. • Arrow Source (O): A1326—Assign aircraft Aircraft assignment directives: A set of policies, procedures, and instructions that directs aircraft assignment. • Arrow Destination (C): A1326—Assign aircraft Aircraft assignment status: Continuously updated information regarding the conditions that exist in the aircraft assignment. • Arrow Source (O): A1326—Assign aircraft Aircraft assignment resources: The elements necessary for the successful accomplishment of aircraft assignment. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1326—Assign aircraft Aircraft discrepancy detection directives: A set of policies, procedures, and instructions that directs the detection of aircraft discrepancy. • Arrow Destination (C): A3322—Detect aircraft discrepancies Aircraft discrepancy detection status: Continuously updated information regarding the conditions that exist in the aircraft discrepancy detection. • Arrow Source (O): A3322—Detect aircraft discrepancies Aircraft discrepancy detection resources: The elements necessary for the successful accomplishment of aircraft discrepancy detection. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A3322—Detect aircraft discrepancies Aircraft discrepancy diagnosis directives: A set of policies, procedures, and instructions that directs the diagnosis of aircraft discrepancy. • Arrow Destination (C): A3323—Diagnose aircraft discrepancies Aircraft discrepancy diagnosis status: Continuously updated information regarding the conditions that exist in the aircraft discrepancy diagnosis.
124
• Arrow Source (O): A3323—Diagnose aircraft discrepancies Aircraft discrepancy diagnosis resources: The elements necessary for the successful accomplishment of aircraft discrepancy diagnosis. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A3323—Diagnose aircraft discrepancies Aircraft discrepancy evaluation directives: A set of policies, procedures, and instructions that directs the evaluation of aircraft discrepancy. • Arrow Destination (C): A3324—Evaluate aircraft discrepancies Aircraft discrepancy evaluation status: Continuously updated information regarding the conditions that exist in the aircraft discrepancy evaluation. • Arrow Source (O): A3324—Evaluate aircraft discrepancies Aircraft discrepancy evaluation resources: The elements necessary for the successful accomplishment of aircraft discrepancy evaluation. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A3324—Evaluate aircraft discrepancies Aircraft dispatch directives: A set of policies, procedures, and instructions that directs aircraft dispatch. • Arrow Destination (C): A1331—Manage aircraft dispatch Aircraft dispatch execution directives: A set of policies, procedures, and instructions that directs the execution of aircraft dispatch. • Arrow Source (O): A1331—Manage aircraft dispatch Aircraft dispatch management resources: The elements necessary for the successful accomplishment of aircraft dispatch management. The elements are defined as properly trained
125
and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1331—Manage aircraft dispatch Aircraft dispatch status: Continuously updated information regarding the conditions that exist in the dispatching aircraft. • Arrow Source (O): A1331—Manage aircraft dispatch Aircraft dispatch resources: The elements necessary for the successful accomplishment of aircraft dispatch. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A133—Dispatch aircraft Aircraft evaluation execution directives: A set of policies, procedures, and instructions that directs the execution of aircraft evaluation. • Arrow Source (O): A3321—Manage aircraft evaluation Aircraft evaluation management resources: The elements necessary for the successful accomplishment of aircraft evaluation management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A3321—Manage aircraft evaluation Aircraft evaluation status: Continuously updated information regarding the conditions that exist in the aircraft evaluation. • Arrow Source (O): A3321—Manage aircraft evaluation Aircraft evaluation resources: The elements necessary for the successful accomplishment of aircraft evaluation. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A332—Evaluate aircraft
126
Aircraft for step climb: Aircraft from cruise maneuver to climb maneuver. • Arrow Source (O): A253—Perform cruise operations • Arrow Destination (I): A25243—Perform normal climb operations Aircraft for surveillance: Aircraft to be inspected during and after maintenance. • Arrow Source (O): A3332—Perform line maintenance • Arrow Destination (I): A323—Perform quality control • Arrow Source (O): A33333—Perform aircraft test and evaluation Aircraft maintenance directives: A set of policies, procedures, and instructions that directs the aircraft maintenance. • Arrow Source (O): A331—Manage aircraft maintenance • Arrow Destination (C): A331—Manage aircraft maintenance Aircraft maintenance management resources: The elements necessary for the successful accomplishment of aircraft maintenance management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A331—Manage aircraft maintenance Aircraft maintenance resources: The elements necessary for the successful accomplishment of aircraft maintenance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A33—Perform aircraft maintenance Aircraft on go-around: Aircraft under the instruction for a pilot to abandon his approach to landing. Additional instructions may follow. Unless otherwise advised by ATC, a Visual Flight Rules (VFR) aircraft or an aircraft conducting visual approach should overfly the runway while climbing to traffic pattern altitude and enter the traffic pattern via the crosswind leg. A pilot on an Instrument Flight Rules (IFR) flight plan making an instrument approach should execute the published missed approach procedure or proceed as instructed by ATC. • Arrow Source (O): A2544—Perform landing operations • Arrow Destination (I): A25233—Perform takeoff at/after V1 Aircraft on missed approach: Aircraft under the maneuver conducted by a pilot when an instrument approach cannot be completed to a landing. The route of flight and altitude are shown on instrument approach procedure charts. A pilot executing a missed approach prior to the MAP
127
must continue along the final approach to the MAP. The pilot may climb immediately to the altitude specified in the missed approach procedure, unless otherwise instructed by ATC. • Arrow Source (O): A2543—Perform approach operations • Arrow Destination (I): A25233—Perform takeoff at/after V1 Aircraft operation directives: A set of policies, procedures, and instructions that directs operating flight. • Arrow Destination (C): A251—Manage aircraft operations Aircraft operation execution directives: A set of policies, procedures, and instructions that directs the execution of aircraft operations. • Arrow Source (O): A251—Manage aircraft operations Aircraft operation management resources: The elements necessary for the successful accomplishment of aircraft operation management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A251—Manage aircraft operations Aircraft operation: Continuously updated information regarding the conditions that exist in the flight operations. • Arrow Source (O): A251—Manage aircraft operations Aircraft operation resources: The elements necessary for the successful accomplishment of flight operations. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A25—Perform aircraft operations Aircraft records: The documents that record an aircraft’s history for maintenance reference. • Arrow Source (O): A172—Perform recordkeeping & reporting • Arrow Destination (I): A331—Manage aircraft maintenance • Arrow Destination (I): A342—Perform standardization & modification • Arrow Destination (I): A3322—Detect aircraft discrepancies • Arrow Destination (I): A3323—Diagnose aircraft discrepancies Aircraft repair directives: A set of policies, procedures, and instructions that directs aircraft repair.
128
• Arrow Destination (C): A33332—Perform aircraft repair Aircraft repair: Continuously updated information regarding the conditions that exist in the aircraft repair. • Arrow Source (O): A33332—Perform aircraft repair Aircraft repair resources: The elements necessary for the successful accomplishment of aircraft repair. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A33332—Perform aircraft repair Aircraft test directives: A set of policies, procedures, and instructions that directs aircraft testing. • Arrow Destination (C): A33333—Perform aircraft test and evaluation Aircraft test and evaluation status: Continuously updated information regarding the conditions that exist in the aircraft testing and evaluation. • Arrow Source (O): A33333—Perform aircraft test and evaluation Aircraft test and evaluation resources: The elements necessary for the successful accomplishment of aircraft testing. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A33333—Perform aircraft test and evaluation Aircraft to be evaluated: Aircraft (new or used) that join the fleet or aircraft that are checked after flight are evaluated to determine maintenance requirements. • Arrow Source (O): A2545—Perform postarrival ground operations • Arrow Destination (I): A3322—Detect aircraft discrepancies Aircraft training directives: A set of policies, procedures, and instructions that directs aircraft training. • Arrow Destination (C): A445—Conduct aircraft training Aircraft training: Continuously updated information regarding the conditions that exist in the aircraft training.
129
• Arrow Source (O): A445—Conduct aircraft training Aircraft training resources: The elements necessary for the successful accomplishment of aircraft training. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A445—Conduct aircraft training Aircraft with clearly identified discrepancies: Aircraft with discrepancies that have been clearly identified. • Arrow Source (O): A3323—Diagnose aircraft discrepancies • Arrow Destination (I): A3324—Evaluate aircraft discrepancies Aircraft with discrepancies: Aircraft with unacceptable discrepancies. • Arrow Source (O): A3322—Detect aircraft discrepancies • Arrow Destination (I): A3323—Diagnose aircraft discrepancies Aircraft with speed less than V1 during takeoff segment: Aircraft moving on the runway for takeoff whose airspeed has not reached V1. • Arrow Source (O): A25232—Perform takeoff prior to V1 • Arrow Destination (I): A25233—Perform takeoff at/after V1 Aircraft/part information: Data related to aircraft and parts. Regarding the aircraft, the data include: • Type and configuration
- Cockpit standardization - Cabin configuration - Maintenance program bridging - Conformance to type design
• Engine deterioration/derivative performance • Specific fuel consumption • Center of gravity • Approved flight manual (AFM) performances • Approved flight manual (including airworthiness directives) • Maximum structural limits • Fuel dumping capacity • Weights
130
Regarding the aircraft parts, the data include: • Identification • Manufacturer • Price • Specifications • Appropriate records • Arrow Destination (I): A342—Perform standardization & modification • Arrow Destination (I): A33342—Perform configuration control • Arrow Destination (I): A33343—Evaluate/maintain aircraft components • Arrow Destination (I): A33344—Perform part usage analysis Airport analysis performance engineering: Performance analysis on airport environment, approaches, and terrain. • Arrow Source (O): A1532—Identify & implement operations policies & procedures • Arrow Destination (I): A1533—Develop & evaluate operations policies & procedures Airport information: Information about the airport, such as: • Special procedures • Gate availability • Security status • Arrival/departure slots • Aerodrome obstacle charts • Load-bearing capacity • Crash fire rescue capability • Runway length • Arrow Destination (I): A1323—Plan flight routes • Arrow Destination (I): A1522—Collect & process operational data Airport/weather/topographical information: A collection of data related to airport, weather, and obstacles in terminal and enroute areas that affect aircraft flight operations. The airport information includes: • Special procedures • Gate availability • Security status • Arrival/departure slots • Aerodrome obstacle charts • Load-bearing capacity • Crash fire rescue capability • Runway length
131
The weather data may come from sources such as: • National Weather Service • International Weather Services • Contractor Weather Services • Other government weather services • Field conditions • Supplemental Aviation Weather Reporting Stations (SWARS) • RADAR • Pilot reports The topographical data includes International Civil Aviation Organization (ICAO) takeoff data, and one engine inoperative flight path. • Arrow Source (I): { Border } Airport/topographical information: A collection of data related to the airport and obstacles in terminal and enroute areas that affect aircraft flight operations. The airport information includes: • Special procedures • Gate availability • Security status • Arrival/departure slots • Aerodrome obstacle charts • Load-bearing capacity • Crash fire rescue capability • Runway length The topographical data includes ICAO takeoff data and one-engine inoperative flight path, and others. • Arrow Destination (I): A1325—Perform load/fuel planning Airport/weather information: A collection of data related to the airport and weather conditions in terminal and enroute areas that affect aircraft flight operations. The airport information includes: • Special procedures • Gate availability • Security status • Arrival/departure slots
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• Aerodrome obstacle charts • Load-bearing capacity • Crash fire rescue capability • Runway length The weather data may come from sources such as: • National Weather Service • International Weather Services • Contractor Weather Services • Other government weather services • Field conditions • SWARS • RADAR • Pilot reports • Arrow Destination (I): A1532—Identify & implement operations policies & procedures Airports: An area of land or water that is used or intended to be used for aircraft landing and takeoff, including its buildings and facilities, if any (14 CFR Part 1). • Arrow Source (M): { Border } • Arrow Destination (M): A2522—Perform predeparture ground operations • Arrow Destination (M): A2544—Perform landing operations • Arrow Destination (M): A2545—Perform post-arrival ground operations • Arrow Destination (M): A25232—Perform takeoff prior to V1 • Arrow Destination (M): A3332—Perform line maintenance Airworthy aircraft: Aircraft in which the aircraft, airframe, engine, propeller, accessories, and appliances meet their type design and are in a condition for safe operations. • Arrow Source (O): A323—Perform quality control • Arrow Destination (I): A564—Distribute resources • Arrow Source (O): A3322—Detect aircraft discrepancies Airworthy parts/acceptable tooling/Special tools & test equipment passing inspection: Parts, tooling, or special tools and test equipment that pass the receiving or final inspection available for use. • Arrow Source (O): A323—Perform quality control • Arrow Destination (I): A563—Store resources
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Allocated certificate holder operation resources: Certificate holder operation resources, including in-house and outside resources, such as contractors, OEMs, and vendors, that have been allocated to sites available for use. The resources include both human resources (such as available maintenance personnel, ground operation personnel, management personnel, and supporting staff) and nonhuman resources (such as parts, materials, equipment, facilities, acceptable tooling, manuals, and calibrated payload scales). • Arrow Source (O): A564—Distribute resources Allocated aircraft: Aircraft that is available for operations. • Arrow Source (O): A564—Distribute resources • Arrow Destination (I): A244—Replenish fuel • Arrow Destination (I): A245—Perform line services • Arrow Destination (I): A246—Perform deicing/anti-icing services • Arrow Destination (M): A242—Perform ground handling • Arrow Destination (I): A2434—Load/unload cargo Allocated aircraft to be maintained: Aircraft that is parked at maintenance site for either line maintenance or heavy/depot maintenance. • Arrow Source (O): A3324—Evaluate aircraft discrepancies • Arrow Destination (I): A3332—Perform line maintenance • Arrow Destination (I): A33332—Perform aircraft repair Allocated airworthy parts: Airworthy parts that have been allocated to sites available for use. • Arrow Source (O): A564—Distribute resources • Arrow Destination (I): A3332—Perform line maintenance • Arrow Destination (I): A33332—Perform aircraft repair • Arrow Destination (I): A33343—Evaluate/maintain aircraft components Allocated expendable supplies: Expendable supplies such as food, fuel, replenishable gases and liquids, and cabin services expendables, moved from other places and used for ground operations. • Arrow Source (O): A564—Distribute resources • Arrow Destination (I): A244—Replenish fuel • Arrow Destination (I): A245—Perform line services Alternative regulatory compliance data: Supplemental data developed and used by engineers to allow for deviation or relief from regulatory requirements. Examples include: • Exemption, deviation, and waiver • Application for STC (Note: if no Designated Alteration Station (DAS) is authorized) • AMOC
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• Arrow Source (M): { Border } • Arrow Destination (M): A1523—Perform technical evaluation • Arrow Destination (M): A342—Perform standardization & modification • Arrow Destination (M): A343—Perform fleet operation support Analytical results: Information converted from data with the purpose of contributing to knowledge base, i.e., trend analysis, data interpretation, generalization, statistical analysis. This includes analysis based on Flight Operation Quality Assurance (FOQA) and Advanced Qualification Program (AQP) data. • Arrow Source (O): A162—Collect/analyze safety data • Arrow Destination (I): A22—Perform quality surveillance of operations • Arrow Destination (I): A163—Perform investigation • Arrow Destination (I): A164—Perform internal evaluation • Arrow Destination (I): A165—Perform safety awareness program • Arrow Destination (I): A172—Perform recordkeeping & reporting • Arrow Destination (I): A173—Administer technical publication Approach descent directives: A set of policies, procedures, and instructions that directs approach descent flight operations of aircraft. • Arrow Destination (C): A25423—Perform descent and approach operations Approach descent status: Continuously updated information regarding the conditions that exist in the approach descent operations of aircraft. • Arrow Source (O): A25423—Perform descent and approach operations Approach descent resources: The elements necessary for the successful accomplishment of aircraft approach descent flight operations. The elements are defined as properly trained and certified personnel, required information, and material support. • Arrow Destination (M): A25423—Perform descent and approach operations Approach directives: A set of policies, procedures, and instructions that directs approach flight operations of aircraft. • Arrow Destination (C): A2543—Perform approach operations Approach status: Continuously updated information regarding the conditions that exist in the approach operations. • Arrow Source (O): A2543—Perform approach operations
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Approach resources: The elements necessary for the successful accomplishment of aircraft approach flight operations. The elements are defined as properly trained and certified personnel, required information, and material support. • Arrow Destination (M): A2543—Perform approach operations Approved inspection and maintenance application policies & procedures: The policies and procedures that ensure compliance with CFRs and other regulatory authority requirements or internal board review (with approved reliability program). Note: The approved vendor list is used at A-51 to develop the control to A-54. • Arrow Source (O): A1524—Apply approved inspection and maintenance program • Arrow Destination (C): A31—Manage MIE • Arrow Destination (I): A51—Manage certificate holder operation resource provision Approved operations policies & procedures: The policies and procedures that ensure compliance with CFRs and other regulatory authority requirements approved/accepted by the FAA. These include: • FOM • Training manual • Aircraft Operating Manual/AFM • Operation specifications • Administrative and human resources manuals • Union agreements • Arrow Source (O): A1533—Develop & evaluate operations policies & procedures • Arrow Destination (C): A21—Manage air transportation • Arrow Destination (C): A31—Manage MIE • Arrow Destination (C): A51—Manage certificate holder operation resource provision • Arrow Destination (C): A131—Manage operational control • Arrow Destination (C): A441—Manage training implementation and record Arrival directives: A set of policies, procedures, and instructions that directs arrival operations. • Arrow Destination (C): A2541—Manage arrival operations Arrival operation execution directives: A set of policies, procedures, and instructions that directs the execution of arrival operations. • Arrow Source (O): A2541—Manage arrival operations Arrival operation management resources: The elements necessary for the successful accomplishment of arrival operation management. The elements are defined as properly trained
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and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2541—Manage arrival operations Arrival status: Continuously updated information regarding the conditions that exist in the arrival operations. • Arrow Source (O): A2541—Manage arrival operations Arrival resources: The elements necessary for the successful accomplishment of arrival operations. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A254—Perform arrival operations Assigned crewmembers: Crewmember assigned to conduct a certain flight task. • Arrow Source (O): A555—Release personnel for assignment • Arrow Destination (I): A2522—Perform predeparture ground operations Assignment of provider: Appointment to training provider to provide training for the personnel. • Arrow Source (O): A435—Select training provider • Arrow Destination (C): A435—Develop training curriculum ATC facilities: Facilities that provide air traffic control services. These services are provided to promote the safe, orderly, and expeditious flow of air traffic within a national airspace system. • Arrow Source (M): { Border } • Arrow Destination (M): A253—Perform cruise operations • Arrow Destination (M): A2522—Perform predeparture ground operations • Arrow Destination (M): A2543—Perform approach operations • Arrow Destination (M): A2544—Perform landing operations • Arrow Destination (M): A2545—Perform postarrival ground operations • Arrow Destination (M): A25232—Perform takeoff prior to V1 • Arrow Destination (M): A25233—Perform takeoff at/after V1 • Arrow Destination (M): A25242—Perform initial climb operations • Arrow Destination (M): A25243—Perform normal climb operations • Arrow Destination (M): A25422—Perform initial descent operations • Arrow Destination (M): A25423—Perform descent and approach operations
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ATC information: Information about ATC used for operational policy and procedure development. Arrow Source (I): {Border} Arrow Destination (I): A1532—Identify & implement operations policies & procedures ATC instructions/clearances: Directives issued by air traffic control that require a pilot to take specific actions; e.g., “turn left heading two five zero,” “go-around,” and “clear the runway.” This also includes the authorization for aircraft movement, i.e., route of flight, taxi, takeoff, etc. • Arrow Source (C): { Border } • Arrow Destination (C): A253—Perform cruise operations • Arrow Destination (C): A2522—Perform predeparture ground operations • Arrow Destination (C): A2543—Perform approach operations • Arrow Destination (C): A2544—Perform landing operations • Arrow Destination (C): A2545—Perform postarrival ground operations • Arrow Destination (C): A25232—Perform takeoff prior to V1 • Arrow Destination (C): A25233—Perform takeoff at/after V1 • Arrow Destination (C): A25242—Perform initial climb operations • Arrow Destination (C): A25243—Perform normal climb operations • Arrow Destination (C): A25422—Perform initial descent operations • Arrow Destination (C): A25423—Perform descent and approach operations Available personnel: Personnel available to conduct certain tasks of certificate holder operations. • Arrow Source (O): A555—Release personnel for assignment Available vendors/contractors/OEMs: Available pool of vendors, contractors, and OEM resources that includes: • Contractor/OEM personnel • Borrowed parts • Borrowed tools • Information of vendors, contractors, and OEM, i.e., World Aviation Directory • Arrow Source (I): { Border } • Arrow Destination (I): A53—Collect resource information • Arrow Destination (I): A552—Select candidates for job positions • Arrow Destination (I): A555—Release personnel for assignment • Arrow Destination (I): A562—Receive resources
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Boarding service execution directives: A set of policies, procedures, and instructions that directs the execution of boarding services. • Arrow Source (O): A2331—Manage boarding services Boarding service management resources: The elements necessary for the successful accomplishment of boarding service management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2331—Manage boarding services Boarding service status: Continuously updated information regarding the conditions that exist in the passenger boarding. • Arrow Source (O): A2331—Manage boarding services Boarding service resources: The elements necessary for the successful accomplishment of boarding services. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A233—Perform boarding services Bulk loaded cargo: Cargo loaded into aircraft without using containers or ULD. • Arrow Destination (I): A2434—Load/unload cargo Cabin readiness status: Information on satisfactory completion of cabin preflight duties, such as: • Emergency equipment is in place and functional. • Galley and catering supplies are adequate. • Sufficient potable water is on board. • Arrow Source (O): A232—Perform preflight cabin duties • Arrow Destination (C): A2332—Provide check-in services CAMP: A complex system of individual, interrelated maintenance and inspection tasks that support administrative procedures. The Continuous Airworthiness Maintenance Program (CAMP) is a compilation of the individual maintenance and inspection functions utilized by an operator to fulfill its total maintenance needs.
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Authorization to use CAMP is documented by Operations Specifications - Aircraft Maintenance, approved by the FAA. CAMP also includes other programs required by the regulations, such as: • Continuing Analysis and Surveillance Programs (CASS)
• Training programs
• Maintenance personnel authorization (such as RII and special authorization for contractors)
• Recordkeeping and reporting systems
The basic elements of CAMP include • Aircraft inspection • Scheduled maintenance • Unscheduled maintenance • Engine, propeller, and appliance repair and overhaul • Structural inspection program/airframe overhaul • Material control, including SUPs • Addressing short-term escalation • Maintenance manuals • Approved vendor list • Arrow Source (O): A1524—Apply approved inspection and maintenance program • Arrow Destination (C): A41—Manage personnel training • Arrow Destination (C): A51—Manage certificate holder operation resource provision • Arrow Destination (C): A123—Develop maintenance plan • Arrow Destination (C): A131—Manage operational control • Arrow Destination (C): A244—Replenish fuel • Arrow Destination (C): A323—Perform quality control • Arrow Destination (C): A341—Manage engineering support • Arrow Destination (C): A3221—Manage QA process • Arrow Destination (C): A3322—Detect aircraft discrepancies • Arrow Destination (C): A3323—Diagnose aircraft discrepancies • Arrow Destination (C): A3331—Manage scheduled/nonscheduled aircraft maintenance Candidate selection directives: A set of policies, procedures, and instructions that directs the selection of candidates. • Arrow Destination (C): A552—Select candidates for job positions
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Candidate selection status: Continuously updated information regarding the conditions that exist in the candidate selection. • Arrow Source (O): A552—Select candidates for job positions Candidate selection resources: The elements necessary for the successful accomplishment of candidate selection. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A552—Select candidates for job positions Cargo after check/weigh/acceptance: Cargo that has met the safety requirements and is ready for loading and tiedown. • Arrow Source (O): A2432—Check/weigh/accept cargo Cargo after preloading: Cargo that has been loaded and secured to pallets/ULDs/containers. • Arrow Source (O): A2433—Secure cargo • Arrow Destination (I): A2434—Load/unload cargo Cargo check/weigh/acceptance status: Continuously updated information regarding the conditions that exist in cargo checking, weighing, and acceptance. • Arrow Source (O): A2432—Check/weigh/accept cargo Cargo check/weigh/acceptance resources: The elements necessary for the successful accomplishment of cargo check/weigh/acceptance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2432—Check/weigh/accept cargo Cargo check/weigh/acceptance directives: A set of policies, procedures, and instructions that directs cargo checking, weighing, acceptance, and control of dangerous goods. This includes: • Dangerous goods, including COMAT • Compatibility • Quantity limitations • Training requirements • Proper packing and labeling
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• Prohibited goods • Arrow Destination (C): A2432—Check/weigh/accept cargo Cargo-handling directives: A set of policies, procedures, and instructions that directs cargo handling. • Arrow Destination (C): A2431—Manage cargo handling Cargo-handling management resources: The elements necessary for the successful accomplishment of cargo-handling management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2431—Manage cargo handling Cargo intended for aircraft: Cargo to be loaded onto aircraft. • Arrow Source (O): A242—Perform ground handling • Arrow Destination (I): A2432—Check/weigh/accept cargo Cargo leaving aircraft: Cargo that has been unloaded from aircraft. • Arrow Source (O): A2434—Load/unload cargo • Arrow Destination (I): A242—Perform ground handling Cargo-loading/unloading resources: The elements necessary for the successful accomplishment of cargo loading/unloading. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2434—Load/unload cargo Cargo-loading/unloading directives: A set of policies, procedures, and instructions that directs cargo loading and unloading. • Arrow Destination (C): A2434—Load/unload cargo Cargo-loading/unloading status: Continuously updated information regarding the conditions that exist in the cargo loading and unloading. • Arrow Source (O): A2434—Load/unload cargo
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Cargo-securing directives: A set of policies, procedures, and instructions that directs securing cargo. • Arrow Destination (C): A2433—Secure cargo Cargo-securing status: Continuously updated information regarding the conditions that exist in securing cargo. • Arrow Source (O): A2433—Secure cargo Cargo-securing resources: The elements necessary for the successful accomplishment of cargo securing. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2433—Secure cargo Cargo-handling execution directives: A set of policies, procedures, and instructions that directs the execution of cargo handling. • Arrow Source (O): A2431—Manage cargo handling Cargo-handling status: Continuously updated information regarding the conditions that exist in the cargo handling. • Arrow Source (O): A2431—Manage cargo handling Cargo-handling resources: The elements necessary for the successful accomplishment of cargo handling. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A243—Perform cargo handling Certificate holder business directives: Policies, procedures, and instructions that certificate holders use for business. The directives are originated from various factors of consideration, such as: • Operational efficiency • Economics • Reliability information • Marketing and financial information • Customer services • Delays • Environmental impacts • Cost of living adjustments
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• Interchange/code share agreements • Salary markets • Route structures-adding or deleting business segments • Purchasing • Wet leasing or dry leasing • Labor relations • Geographical issues • Regulatory authority differences • Airline specifications • Tax base subsidies • Modification commission • Demographics • Security-domestic and international • Mergers • Vendor/contractor/supplier selection • Arrow Source (C): { Border } • Arrow Destination (C): A11—Manage certificate holder functions • Arrow Destination (C): A21—Manage air transportation • Arrow Destination (C): A31—Manage MIE • Arrow Destination (C): A41—Manage personnel training • Arrow Destination (C): A51—Manage certificate holder operation resource provision Certificate holder management resources: The elements necessary for the successful accomplishment of certificate holder management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A11—Manage certificate holder functions Certificate holder operation management directives: A set of policies, procedures, and instructions that directs the management of certificate holder operations. • Arrow Source (O): A11—Manage certificate holder functions Certificate holder operation management resources: The elements necessary for the successful accomplishment of certificate holder operation management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1—Manage certificate holder operations
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Certificate holder operation status: Continuously updated information regarding the conditions that exist in the certificate holder operations, including: • Special operations • Nonroutine maintenance • Fueling • Deicing • Roster RII personnel • Safety data
- Observed safety deficiencies during operations, e.g., events requiring immediate notification, such as:
• Air turnback or gate return • Aircraft ground damage • OJI (on-the-job injury)
- Operations briefing, i.e., morning briefing
• Others • Arrow Destination (I): A14—Project utilization • Arrow Destination (I): A52—Identify resource needs • Arrow Destination (I): A121—Coordinate plan development • Arrow Destination (I): A134—Perform maintenance control • Arrow Destination (I): A162—Collect/analyze safety data • Arrow Destination (I): A172—Perform recordkeeping & reporting • Arrow Destination (I): A1323—Plan flight routes • Arrow Destination (I): A1327—Assign crewmember(s) • Arrow Destination (I): A1331—Manage aircraft dispatch • Arrow Destination (I): A1522—Collect & process operational data • Arrow Destination (I): A1532—Identify & implement operations policies & procedures • Arrow Destination (I): A3225—Perform QA administrative function Certificate holder operation records: Documents recording historical performance of certificate holder operations. • Arrow Destination (I): A11—Manage certificate holder functions • Arrow Destination (I): A14—Project utilization • Arrow Destination (I): A121—Coordinate plan development • Arrow Destination (I): A172—Perform recordkeeping & reporting • Arrow Destination (I): A1323—Plan flight routes • Arrow Destination (I): A1325—Perform load/fuel planning • Arrow Destination (I): A1327—Assign crewmember(s)
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• Arrow Destination (I): A1522—Collect & process operational data • Arrow Destination (I): A1532—Identify & implement operations policies & procedures Certificate holder resource provision: Continuously updated information regarding the conditions that exist in the certificate holder operation resource provision. • Arrow Source (O): A51—Manage certificate holder operation resource provision Certificate holder operation resources: The elements available for the successful accomplishment of certificate holder operations. The elements are defined as properly trained and certificated personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Source (M): { Border } Certificate holder operation resources provision execution directives: A set of policies, procedures, and instructions that directs the execution of certificate holder operation resource provision. Note: The directives are in compliance with regulations and company policies. • Arrow Source (O): A51—Manage certificate holder operation resource provision Certificate holder operation resources provision management resources: The elements available for the successful accomplishment of certificate holder operation resources provision management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A51—Manage certificate holder operation resource provision Certificate holder policies & procedures development resources: The elements available for the successful accomplishment of certificate holder policies & procedures development. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A15—Develop certificate holder policies & procedures Certificate holder policy & procedure development coordination resources: The elements necessary for the successful accomplishment of certificate holder policy & procedure development coordination. The elements are defined as properly trained and certified personnel, adequate
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facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A151—Coordinate certificate holder policy & procedure
development Certificate holder policy & procedure development directives: A set of policies, procedures, and instructions that directs the certificate holder policy & procedure development. • Arrow Destination (C): A151—Coordinate certificate holder policy & procedure
development Certificate holder policy & procedure development execution directives: A set of policies, procedures, and instructions that directs the execution of certificate holder policy & procedure development. • Arrow Source (O): A151—Coordinate certificate holder policy & procedure development Certificate holder policy & procedure development status: Continuously updated information regarding the conditions that exist in the certificate holder policy & procedure development. • Arrow Source (O): A151—Coordinate certificate holder policy & procedure development Certificate holder resource information: Information regarding certificate holder potential and existing resources, including both human resources and operational resources such as parts (identification, manufacturer, price, specifications, and appropriate records), materials, equipment, facilities, fuel (grade, quality, availability, audits, and cost), automation, and aircraft. Aircraft information includes: • Type and configuration
- Cockpit standardization - Cabin configuration - Maintenance program bridging - Conformance to type design - Others
• Engine deterioration/derivative performance • Specific fuel consumption • Center of gravity • AFM performances • AFM (including Airworthiness Directives) • Maximum structural limits • Fuel dumping capacity • Weights
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• Arrow Source (O): A51—Manage certificate holder operation resource provision • Arrow Destination (I): A172—Perform recordkeeping & reporting • Arrow Destination (I): A1323—Plan flight routes • Arrow Destination (I): A1325—Perform load/fuel planning • Arrow Destination (I): A1326—Assign aircraft • Arrow Destination (I): A1522—Collect & process operational data • Arrow Destination (I): A1532—Identify & implement operations policies & procedures Check-in service directives: A set of policies, procedures, and instructions that directs passenger check-in services. • Arrow Destination (C): A2332—Provide check-in services Check-in service status: Continuously updated information regarding the conditions that exist in the check-in services. • Arrow Source (O): A2332—Provide check-in services Check-in service resources: The elements necessary for the successful accomplishment of check-in services. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2332—Provide check-in services Class training directives: A set of policies, procedures, and instructions that directs class training. • Arrow Destination (C): A442—Conduct instructor-led training Class training status: Continuously updated information regarding the conditions that exist in the class training. • Arrow Source (O): A442—Conduct instructor-led training Class training resources: The elements necessary for the successful accomplishment of class training. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A442—Conduct instructor-led training Clearly identified discrepancies: Failures with aircraft being clearly identified. • Arrow Source (O): A3323—Diagnose aircraft discrepancies • Arrow Destination (I): A3324—Evaluate aircraft discrepancies
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• Arrow Destination (I): A33332—Perform aircraft repair Climb directives: A set of policies, procedures, and instructions that directs aircraft climb operations. • Arrow Destination (C): A25241—Manage climb operations Climb management resources: The elements necessary for the successful accomplishment of aircraft climb flight management. The elements are defined as properly trained and certified personnel, required information, material support, and any other required resources. • Arrow Destination (M): A25241—Manage climb operations Climb operation execution directives: A set of policies, procedures, and instructions that directs the execution of aircraft climb operations. • Arrow Source (O): A25241—Manage climb operations Climb status: Continuously updated information regarding the conditions that exist in the aircraft climb operations. • Arrow Source (O): A25241—Manage climb operations Climb resources: The elements necessary for the successful accomplishment of aircraft climb operations. The elements are defined as properly trained and certified personnel, required information, and material support. • Arrow Destination (M): A2524—Perform climb operations Communication & reporting: Documents and dialogue generated during certificate holder operations, used for communicating with external organizations, such as the FAA, OEM, contractors, and industry personnel. This includes communications between carriers, including: • Voluntary disclosure program • AMOC • Arrow Source (O): A172—Perform recordkeeping & reporting • Arrow Destination (O): { Border } Component evaluation/maintenance directives: A set of policies, procedures, and instructions that directs component evaluation and maintenance. • Arrow Destination (C): A33343—Evaluate/maintain aircraft components
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Component evaluation/maintenance status: Continuously updated information regarding the conditions that exist in the component evaluation and maintenance. • Arrow Source (O): A33343—Evaluate/maintain aircraft components Component evaluation/maintenance resources: The elements necessary for the successful accomplishment of component evaluation and maintenance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A33343—Evaluate/maintain aircraft components Component maintenance directives: A set of policies, procedures, and instructions that directs aircraft component maintenance. • Arrow Destination (C): A33341—Manage component maintenance Component maintenance execution directives: A set of policies, procedures, and instructions that directs the execution of component maintenance. • Arrow Source (O): A33341—Manage component maintenance Component maintenance management resources: The elements necessary for the successful accomplishment of aircraft component maintenance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A33341—Manage component maintenance Component maintenance status: Continuously updated information regarding the conditions that exist in the aircraft component maintenance. • Arrow Source (O): A33341—Manage component maintenance Component maintenance resources: The elements necessary for the successful accomplishment of aircraft component maintenance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A3334—Perform component maintenance
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Component usage analysis directives: A set of policies, procedures, and instructions that directs aircraft part usage analysis. • Arrow Destination (C): A33344—Perform part usage analysis Component usage analysis resources: The elements necessary for the successful accomplishment of component usage analysis. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A33344—Perform part usage analysis Configuration control directives: A set of policies, procedures, and instructions that directs configuration control. • Arrow Destination (C): A33342—Perform configuration control Configuration control status: Continuously updated information regarding the conditions that exist in the configuration control. • Arrow Source (O): A33342—Perform configuration control Configuration control resources: The elements necessary for the successful accomplishment of configuration control. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A33342—Perform configuration control Containerized cargo: Cargo requiring preload on pallets, ULD, or containers. • Arrow Destination (I): A2433—Secure cargo Contracted resources: Resources provided on a contractual basis that are temporarily or permanently available for use by the company. This includes supporting in-sourced contracts. Under this condition, the resource is supporting the in-sourced company’s model (external entities), e.g., loaned resources, personnel resources, military leave, etc. • Arrow Source (O): A555—Release personnel for assignment • Arrow Destination (O): { Border } • Arrow Source (O): A564—Distribute resources
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Crewmember assignment: Selection of personnel to conduct certain tasks with consideration given to the crew’s position, qualifications, crew pairing, flight, duty, and rest requirements. • Arrow Source (O): A1327—Assign crewmember(s) Crewmember assignment directives: A set of policies, procedures, and instructions that directs crewmember assignment. • Arrow Destination (C): A1327—Assign crewmember(s) Crewmember assignment status: Continuously updated information regarding the conditions that exist in the crewmember assignments. • Arrow Source (O): A1327—Assign crewmember(s) Crewmember assignment resources: The elements necessary for the successful accomplishment of crewmember assignments. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1327—Assign crewmember(s) Crewmember duty status: Status regarding crewmember flight and duty time. • Arrow Source (O): A1334—Monitor flight • Arrow Destination (I): A1327—Assign crewmember(s) Crewmembers to be assigned: Crewmembers who will be assigned to new flight tasks. • Arrow Source (O): A2545—Perform post-arrival ground operations • Arrow Destination (I): A553—Review currency status • Arrow Destination (I): A554—Review flight/duty time status Cruise directives: A set of policies, procedures, and instructions that directs aircraft cruise flight operations. • Arrow Destination (C): A253—Perform cruise operations Cruise status: Continuously updated information regarding the conditions that exist in the aircraft cruise flight operations. • Arrow Source (O): A253—Perform cruise operations
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Cruise resources: The elements necessary for the successful accomplishment of aircraft cruise flight operations. The elements are defined as properly trained and certified personnel, required information, and material support. • Arrow Destination (M): A253—Perform cruise operations Currency status review directives: A set of policies, procedures, and instructions that directs personnel status review. • Arrow Destination (C): A553—Review currency status Currency status review status: Continuously updated information regarding the conditions that exist in currency status review. • Arrow Source (O): A553—Review currency status Currency status review resources: The elements necessary for the successful accomplishment of currency status review. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A553—Review currency status Data for internal analysis: Raw data or refined information necessary for initial or further analysis. • Arrow Source (O): A172—Perform recordkeeping & reporting • Arrow Destination (I): A14—Project utilization • Arrow Destination (I): A122—Develop flight operations plan • Arrow Destination (I): A123—Develop maintenance plan • Arrow Destination (I): A124—Develop training plan • Arrow Destination (I): A125—Develop resource provision plan • Arrow Destination (I): A154—Develop training policies & procedures • Arrow Destination (I): A155—Develop administrative policies & procedures • Arrow Destination (I): A162—Collect/analyze safety data • Arrow Destination (I): A1322—Evaluate weather • Arrow Destination (I): A1323—Plan flight routes • Arrow Destination (I): A1324—Accept payload • Arrow Destination (I): A1325—Perform load/fuel planning • Arrow Destination (I): A1326—Assign aircraft • Arrow Destination (I): A1327—Assign crewmember(s) • Arrow Destination (I): A1522—Collect & process operational data • Arrow Destination (I): A1532—Identify & implement operations policies & procedures
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Data for storage: Data sent to a repository for storage. • Arrow Source (O): A162—Collect/analyze safety data • Arrow Destination (I): A172—Perform recordkeeping & reporting Deicing/anti-icing service status: Continuously updated information regarding the conditions that exist in the performing deicing/anti-icing services. • Arrow Source (O): A246—Perform deicing/anti-icing services Deicing/anti-icing service resources: The elements necessary for the successful accomplishment of deicing/anti-icing services. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A246—Perform deicing/anti-icing services Deicing/anti-icing directives: A set of policies, procedures, and instructions that directs aircraft deicing/anti-icing, i.e., temperature holdover time, mixtures, and application. • Arrow Destination (C): A246—Perform deicing/anti-icing services Departure directives: A set of policies, procedures, and instructions that directs departure operations. • Arrow Destination (C): A2521—Manage departure operations Departure operation execution directives: A set of policies, procedures, and instructions that directs the execution of departure operations. • Arrow Source (O): A2521—Manage departure operations Departure operation management resources: The elements necessary for the successful accomplishment of departure operation management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2521—Manage departure operations Departure status: Continuously updated information regarding the conditions that exist in the departure operations. • Arrow Source (O): A2521—Manage departure operations
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Departure resources: The elements necessary for the successful accomplishment of departure operations. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A252—Perform departure operations Deplaning service directives: A set of policies, procedures, and instructions that directs passenger deplaning services. • Arrow Destination (C): A235—Perform deplaning services Deplaning service status: Continuously updated information regarding the conditions that exist in the passenger deplaning services. • Arrow Source (O): A235—Perform deplaning services Deplaning service resources: The elements necessary for the successful accomplishment of deplaning services. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A235—Perform deplaning services Descent directives: A set of policies, procedures, and instructions that directs aircraft descent flight operations. • Arrow Destination (C): A25421—Manage descent operations Descent management resources: The elements necessary for the successful accomplishment of aircraft descent flight management. The elements are defined as properly trained and certified personnel, required information, material support, and any other required resources. • Arrow Destination (M): A25421—Manage descent operations Descent operation execution directives: A set of policies, procedures, and instructions that directs the execution of aircraft descent flight operations. • Arrow Source (O): A25421—Manage descent operations Descent status: Continuously updated information regarding the conditions that exist in the aircraft descent flight operations. • Arrow Source (O): A25421—Manage descent operations
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Descent resources: The elements necessary for the successful accomplishment of aircraft descent flight operations. The elements are defined as properly trained and certified personnel, adequate facilities, required information, and material support. • Arrow Destination (M): A2542—Perform descent operations Personnel training evaluation directives: A set of policies, procedures, and instructions that directs personnel training evaluation. • Arrow Destination (C): A453—Conduct personnel evaluation Personnel training evaluation status: Continuously updated information regarding the conditions that exist in the personnel training evaluation. • Arrow Source (O): A453—Conduct personnel evaluation Personnel training evaluation resources: The elements necessary for the successful accomplishment of personnel training evaluation. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A453—Conduct personnel evaluation Device/simulator training directives: A set of policies, procedures, and instructions that directs device or simulator training. • Arrow Destination (C): A444—Conduct device/simulator training Device/simulator training status: Continuously updated information regarding the conditions that exist in the device or simulator training. • Arrow Source (O): A444—Conduct device/simulator training Device/simulator training resources: The elements necessary for the successful accomplishment of device/simulator training. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A444—Conduct device/simulator training Discrepancies identified during IEP: Discrepancies identified by conducting an IEP, if applicable. • Arrow Source (O): A164—Perform internal evaluation
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Disposal of unwanted materials: Disposal of unwanted materials based on criteria, such as: • Salvageable parts or tooling that are excess inventory • Parts that are beyond economical repair • Destruction of parts reaching their life limits • Parts reaching their shelf-life limits • Rogue components or parts with unacceptable reliability • Parts rejected as SUPs • Arrow Source (O): A562—Receive resources • Arrow Destination (O): { Border } Distributed materials not requiring QC receiving inspection: Distributed materials not requiring QC receiving inspection for direct distribution, including: • Paper products
- Towels - Air sick bags - Toilet paper
• Office supplies • Commissary • Passenger convenience items • Arrow Source (O): A562—Receive resources • Arrow Destination (I): A564—Distribute resources Engineering data: Technical data related to engineering used for aircraft maintenance that requires feedback to engineering, including: Repair data • Alterations • AD compliance
- Repair assessment program - Corrosion prevention control program - Aging aircraft programs
• Owner-produced parts • Aircraft configuration
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Safety data • Emergency data • Accident/incident data Reliability data, if a reliability program is approved • Warranty • Fleet campaign • CASS • Arrow Source (O): A342—Perform standardization & modification • Arrow Destination (I): A3332—Perform line maintenance • Arrow Destination (I): A33332—Perform aircraft repair • Arrow Destination (I): A33343—Evaluate/maintain aircraft components • Arrow Destination (I): A33344—Perform part usage analysis Engineering instructions: Instructions or guidelines related to engineering to direct aircraft maintenance such as: • Engineering documentation
- AD/SB (Airworthiness Directives/Service Bulletins) - Repair/alterations - Component build specifications - Purchase specifications (interchangeability/part numbers)
• Manual and task cards • Special flight operations • Maintenance planning • Adding existing aircraft type/new aircraft type to fleet • AMOC • Exemption deviations and waivers • Reliability data • Warranty recommendations • Emergency accident/incident data • Equivalents (tools/equipment/materials) • Owner-produced parts • Process specifications • Arrow Source (O): A341—Manage engineering support • Arrow Destination (C): A51—Manage certificate holder operation resource provision • Arrow Destination (I): A123—Develop maintenance plan • Arrow Destination (C): A321—Manage quality surveillance • Arrow Destination (C): A331—Manage aircraft maintenance
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Engineering support directives: A set of policies, procedures, and instructions that directs engineering support. • Arrow Destination (C): A341—Manage engineering support Engineering support execution directives: A set of policies, procedures, and instructions that directs the execution of engineering support. • Arrow Source (O): A341—Manage engineering support Engineering support management resources: The elements necessary for the successful accomplishment of engineering support management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A341—Manage engineering support Engineering support status: Continuously updated information regarding the conditions that exist in the engineering support, including: • FAA-required documents • STC application • Coordination with FAA • Equivalency of tools, test equipment, and materials • AFM supplements • Arrow Source (O): A341—Manage engineering support Engineering support resources: The elements necessary for the successful accomplishment of engineering support. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A34—Perform engineering support Fleet operation support directives: A set of policies, procedures, and instructions that directs fleet operation support. • Arrow Destination (C): A343—Perform fleet operation support Fleet operation support status: Continuously updated information regarding the conditions that exist in the fleet operation support. • Arrow Source (O): A343—Perform fleet operation support
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Fleet operation support resources: The elements necessary for the successful accomplishment of fleet operation support. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A343—Perform fleet operation support Flight locating procedure initiation directives: A set of policies, procedures, and instructions that directs flight locating procedure initiation. • Arrow Destination (C): A1333—Initiate flight locating procedure Flight locating procedure initiation status: Continuously updated information regarding the conditions that exist in the flight locating procedure initiation. • Arrow Source (O): A1333— Initiate flight locating procedure Flight locating procedure initiating resources: The elements necessary for the successful accomplishment of flight locating procedure initiation. The elements are defined as properly trained and certified personnel, adequate facilities, required information, and material support. • Arrow Destination (M): A1333— Initiate flight locating procedure Flight execution information: Information that is used for executing a specific flight. In such cases, this may result in a signed document that both the aircraft dispatcher and the PIC (pilot-in-command) sign before flight, which, at a minimum, would be a creation of a flight plan. The dispatcher’s and PIC’s signatures certify that, in the judgment of each, the flight can be made safely as planned. Note: This also includes any updated information provided to crew during any phase of flight, including: • Weather information • Airport information • Arrow Source (O): A1333—Initiate flight locating procedure • Arrow Destination (I): A172—Perform recordkeeping & reporting • Arrow Destination (C): A1334—Monitor flight • Arrow Destination (I): A234—Perform in-flight services • Arrow Destination (I): A235—Perform deplaning services • Arrow Destination (I): A242—Perform ground handling • Arrow Destination (I): A244—Replenish fuel • Arrow Destination (I): A245—Perform line services • Arrow Destination (I): A253—Perform cruise operations
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• Arrow Destination (I): A2332—Provide check-in services • Arrow Destination (I): A2432—Check/weigh/accept cargo • Arrow Destination (I): A2433—Secure cargo • Arrow Destination (I): A2434—Load/unload cargo • Arrow Destination (I): A2522—Perform predeparture ground operations • Arrow Destination (I): A2543—Perform approach operations • Arrow Destination (I): A2544—Perform landing operations • Arrow Destination (I): A2545—Perform postarrival ground operations • Arrow Destination (I): A25232—Perform takeoff prior to V1 • Arrow Destination (I): A25233—Perform takeoff at/after V1 • Arrow Destination (I): A25242—Perform initial climb operations • Arrow Destination (I): A25243—Perform normal climb operations • Arrow Destination (I): A25422—Perform initial descent operations • Arrow Destination (I): A25423—Perform descent and approach operations • Arrow Destination (I): A551—Manage human resource provision • Arrow Destination (I): A561—Manage material resource handling Flight monitoring directives: A set of policies, procedures, and instructions that directs monitoring of flight. • Arrow Destination (C): A1334—Monitor flight Flight monitoring status: Continuously updated information regarding the conditions that exist during the aircraft flight. • Arrow Source (O): A1334—Monitor flight Flight monitoring resources: The elements necessary for the successful accomplishment of flight monitoring. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1334—Monitor flight Flight operations planning directives: A set of policies, procedures, and instructions that directs the flight operations planning. • Arrow Destination (C): A122—Develop flight operations plan Flight operations planning status: Continuously updated information regarding the conditions that exist in the flight operations planning. • Arrow Source (O): A122—Develop flight operations plan
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Flight operations planning resources: The elements necessary for the successful accomplishment of flight operations planning. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A122—Develop flight operations plan Flight requirements: Aircraft routing (information provided by dispatcher) that may require revision based on the following requirements: • Emergency situations • Special flight operations • MEL/CDL situations • Fueling • Deicing • Special routing requirements • Arrow Source (O): A1331—Manage aircraft dispatch • Arrow Destination (I): A134—Perform maintenance control Flight route planning directives: A set of policies, procedures, and instructions that directs the planning of the flight route. • Arrow Destination (C): A1323—Plan flight routes Flight route planning status: Continuously updated information regarding the conditions that exist in the planning of the flight route. • Arrow Source (O): A1323—Plan flight routes Flight route planning resources: The elements necessary for the successful accomplishment of flight route planning. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1323—Plan flight routes Flight routes: Route information, such as enroute, altitude, and alternative route, for aircraft to follow during the flight. • Arrow Source (O): A1323—Plan flight routes • Arrow Destination (I): A1325—Perform load/fuel planning
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Flight operations: Requests to fulfill customer requirements and the planning associated with those requirements. • Arrow Source (O): A122—Develop flight operations plan • Arrow Destination (I): A123—Develop maintenance plan • Arrow Destination (I): A1323—Plan flight routes • Arrow Destination (I): A1325—Perform load/fuel planning • Arrow Destination (I): A1326—Assign aircraft • Arrow Destination (I): A1327—Assign crewmember(s) Flight segment planning directives: A set of policies, procedures, and instructions that directs flight segment planning. • Arrow Destination (C): A1321—Manage flight segments planning Flight segment planning management resources: The elements necessary for the successful accomplishment of flight segment planning management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1321—Manage flight segments planning Flight segment planning status: Continuously updated information regarding the conditions that exist in the flight segment planning. • Arrow Source (O): A1321—Manage flight segments planning Flight segment planning resources: The elements necessary for the successful accomplishment of flight segment planning. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A132—Plan flight segments Flight/duty time review status: Continuously updated information regarding the conditions that exist in the flight/duty time review. • Arrow Source (O): A554—Review flight/duty time status Flight/duty time review resources: The elements necessary for the successful accomplishment of flight/duty time review. The elements are defined as properly trained and certified personnel,
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adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A554—Review flight/duty time status Flight/duty time status review directives: A set of policies, procedures, and instructions that directs flight/duty time status review. • Arrow Destination (C): A554—Review flight/duty time status FOQA: Flight Operations Quality Assurance (FOQA) is data retrieved from digital flight recorders or flight data acquisition units, either via quick access recorders or remote download devices. Note: Not all certificate holders participate in a FOQA program. • Arrow Source (O): A3332—Perform line maintenance • Arrow Destination (I): A162—Collect/analyze safety data Fuel replenishment directives: A set of policies, procedures, and instructions that directs the replenishment of fuel. • Arrow Destination (C): A244—Replenish fuel Fuel replenishment status: Continuously updated information regarding the conditions that exist in the fuel replenishment. • Arrow Source (O): A244—Replenish fuel Fuel replenishment resources: The elements necessary for the successful accomplishment of fuel replenishment. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A244—Replenish fuel GMM: The General Maintenance Manual (GMM), or equivalent reference material, contains the policies and procedures of the certificate holder dealing with organizational matters, the policies of the maintenance section, and procedures for the administration of the continuous airworthiness program, test flight requirements, and any other subjects that are peculiar to each individual operator. This includes policy guidance for: • RII • Material receiving inspection • Approved vendors
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• Outsource quality processes • Calibrated tooling This also includes the identification of training requirements for maintenance. • Arrow Source (O): A1524—Apply approved inspection and maintenance program • Arrow Destination (I): A173—Administer technical publication • Arrow Destination (C): A241—Manage ground operations • Arrow Destination (C): A323—Perform quality control • Arrow Destination (C): A341—Manage engineering support • Arrow Destination (C): A3221—Manage QA process • Arrow Destination (C): A3322—Detect aircraft discrepancies • Arrow Destination (C): A3323—Diagnose aircraft discrepancies • Arrow Destination (C): A33332—Perform aircraft repair • Arrow Destination (C): A33333—Perform aircraft test and evaluation GOM: The General Operation Manual (GOM), or equivalent reference material, contains the policies and operational segment of the certificate holders manual dealing with organizational matters, the policies of the operational section, the administration of the flight, dispatch, ground operation trainings, personnel scheduling, flight safety, and any other subjects that are peculiar to each individual operator such as: • Personnel selection criteria • Operation specification changes • Organization changes This also includes the identification of training requirements for operations. • Arrow Source (O): A1533—Develop & evaluate operations policies & procedures • Arrow Destination (C): A22—Perform quality surveillance of operations • Arrow Destination (I): A173—Administer technical publication • Arrow Destination (C): A253—Perform cruise operations • Arrow Destination (C): A2522—Perform predeparture ground operations • Arrow Destination (C): A2543—Perform approach operations • Arrow Destination (C): A2544—Perform landing operations • Arrow Destination (C): A2545—Perform postarrival ground operations • Arrow Destination (C): A25232—Perform takeoff prior to V1 • Arrow Destination (C): A25233—Perform takeoff at/after V1 • Arrow Destination (C): A25242—Perform initial climb operations • Arrow Destination (C): A25243—Perform normal climb operations • Arrow Destination (C): A25422—Perform initial descent operations • Arrow Destination (C): A25423—Perform descent and approach operations Government regulations/oversight: A set of documents from applicable governments to regulate certificate holder operations, including the activities by the applicable governments to ensure
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compliance with the requirements of those documents and the operator’s manual. The operator’s program should be adjusted as required. This includes master minimum equipment list (MMEL). • Arrow Source (C): { Border } • Arrow Destination (C): A11—Manage certificate holder functions • Arrow Destination (C): A154—Develop training policies & procedures • Arrow Destination (C): A155—Develop administrative policies & procedures • Arrow Destination (C): A171—Coordinate information management • Arrow Destination (C): A1521—Manage maintenance policy & procedure development • Arrow Destination (C): A1531—Manage operations policy & procedure development Ground-handling resources: The elements necessary for the successful accomplishment of ground handling. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A242—Perform ground handling Ground operation directives: A set of policies, procedures, and instructions that directs ground operations. • Arrow Destination (C): A241—Manage ground operations Ground operation execution directives: A set of policies, procedures, and instructions that directs the execution of ground operations. • Arrow Source (O): A241—Manage ground operations Ground operation management resources: The elements necessary for the successful accomplishment of ground operation management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A241—Manage ground operations Ground operation status: Continuously updated information regarding the conditions that exist in ground operations. • Arrow Source (O): A241—Manage ground operations Ground operation resources: The elements necessary for the successful accomplishment of ground operations. The elements are defined as properly trained and certified personnel, adequate
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facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A24—Perform ground operations Ground-transportation status: Continuously updated information regarding the conditions that exist in ground transportation. • Arrow Source (O): A242—Perform ground handling Ground-handling directives: A set of policies, procedures, and instructions that directs ground handling. • Arrow Destination (C): A242—Perform ground handling Heavy maintenance directives: A set of policies, procedures, and instructions that directs heavy maintenance. • Arrow Destination (C): A33331—Manage heavy maintenance Heavy maintenance execution directives: A set of policies, procedures, and instructions that directs the execution of heavy/depot maintenance. • Arrow Source (O): A33331—Manage heavy maintenance Heavy maintenance management resources: The elements necessary for the successful accomplishment of heavy maintenance management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A33331—Manage heavy maintenance Heavy maintenance status: Continuously updated information regarding the conditions that exist in the heavy maintenance. • Arrow Source (O): A33331—Manage heavy maintenance Heavy maintenance resources: The elements necessary for the successful accomplishment of heavy maintenance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A3333—Perform heavy maintenance
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Human resource provision directives: A set of policies, procedures, and instructions that directs available human resource provision. The directives are originated from various consideration factors, such as: • Environment, health, and safety • Family Assistance Act—victim assistance • Drug and Alcohol FAA-Approved Program • P.R.I.A.—Pilots Records Improvement Act • E.A.P.—Employee Assistance Program • Exempt/Non-Exempt salary • Substance Abuse Programs • Dangerous goods • Management infrastructure • Security background check • Job description and responsibility • Retention incentives, such as promotion, and raises • Compensation, such as leave, overtime • Arrow Destination (C): A551—Manage human resource provision Human resource provision execution directives: A set of policies, procedures, and instructions that directs the execution of human resource provision. • Arrow Source (O): A551—Manage human resource provision Human resource provision management resources: The elements necessary for the successful accomplishment of human resource provision management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources to accomplish the activity. • Arrow Destination (M): A551—Manage human resource provision Human resource provision status: Continuously updated information regarding the conditions that exist in supplying available personnel. • Arrow Source (O): A551—Manage human resource provision Human resources provision resources: The elements necessary for the successful accomplishment of human resource provision. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources to accomplish the activity. • Arrow Destination (M): A55—Provide human resources
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Identified mechanical deficiencies: Mechanical deficiencies identified through mechanical performance monitoring, including emergency response, day-to-day monitoring, and short- and long-term monitoring. • Arrow Source (O): A32223—Identify mechanical deficiencies • Arrow Destination (I): A3224—Analyze quality data & develop responses Identified program deficiencies: Deficiencies in the maintenance program identified through a QA audit. • Arrow Source (O): A3223—Perform maintenance program audit/investigation • Arrow Destination (I): A3224—Analyze quality data & develop responses Incoming resource information: Information regarding incoming resources, including both human resources and operational resources, such as parts (identification, manufacturer, price, specifications, and appropriate records), materials, equipment, facilities, fuel (grade, quality, availability, audits, and cost), automation, and aircraft. The aircraft information includes: • Type and configuration
- Cockpit standardization - Cabin configuration - Maintenance program bridging - Conformance to type design - Others
• Engine deterioration/derivative performance • Specific fuel consumption • Center of gravity • AFM performances • AFM (including ADs) • Maximum structural limits • Fuel dumping capacity • Weights • Arrow Source (I): { Border } • Arrow Destination (I): A53—Collect resource information Incoming resources: Resources coming from outside—imported to the certificate holder to support the certificate holder operations. The resources include both human resources (new hires and contracted personnel) and operational resources such as parts, aircraft, tools (including special tools), equipment (including test equipment), facilities, material, fuel, administrative, commercial supplies, consumables, and deicing. • Arrow Source (I): { Border }
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• Arrow Destination (I): A562—Receive resources In-flight services directives: A set of policies, procedures, and instructions that directs in-flight services. • Arrow Destination (C): A234—Perform in-flight services In-flight services status: Continuously updated information regarding the conditions that exist in the in-flight services. • Arrow Source (O): A234—Perform in-flight services In-flight services resources: The elements necessary for the successful accomplishment of in-flight services. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A234—Perform in-flight services Information after aircraft ground services: Information regarding status of aircraft after ground services, such as ground handling, cargo handling, fuel replenishment, line services, deicing/anti-icing services. • Arrow Source (O): A242—Perform ground handling • Arrow Destination (I): A134—Perform maintenance control • Arrow Source (O): A244—Replenish fuel • Arrow Destination (I): A1325—Perform load/fuel planning • Arrow Source (O): A245—Perform line services • Arrow Destination (I): A1332—Produce preflight package • Arrow Source (O): A246—Perform deicing/anti-icing services • Arrow Destination (I): A1334—Monitor flight • Arrow Source (O): A2431—Manage cargo handling Information management coordination resources: The elements necessary for the successful accomplishment of information management coordination. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A171—Coordinate information management Information management directives: A set of policies, procedures, and instructions that directs information management. • Arrow Destination (C): A171—Coordinate information management
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Information management execution directives: A set of policies, procedures, and instructions that directs the execution of information management. • Arrow Source (O): A171—Coordinate information management Information management status: Continuously updated information regarding the conditions that exist in the information management. • Arrow Source (O): A171—Coordinate information management Information management resources: The elements necessary for the successful accomplishment of information management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A17—Perform information management Initial climb directives: A set of policies, procedures, and instructions that directs aircraft initial climb flight operations. • Arrow Destination (C): A25242—Perform initial climb operations Initial climb status: Continuously updated information regarding the conditions that exist in the aircraft initial climb flight operations. • Arrow Source (O): A25242—Perform initial climb operations Initial climb resources: The elements necessary for the successful accomplishment of aircraft climb flight operations. The elements are defined as properly trained and certified personnel, required information, and material support. • Arrow Destination (M): A25242—Perform initial climb operations Initial descent directives: A set of policies, procedures, and instructions that directs aircraft initial descent flight operations. • Arrow Destination (C): A25422—Perform initial descent operations Initial descent status: Continuously updated information regarding the conditions that exist in the aircraft initial descent flight operations. • Arrow Source (O): A25422—Perform initial descent operations Initial descent resources: The elements necessary for the successful accomplishment of aircraft initial descent flight. The elements are defined as properly trained and certified personnel, required information, and material support.
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• Arrow Destination (M): A25422—Perform initial descent operations Internal evaluation directives: A set of policies, procedures, and instructions that directs the internal evaluation. • Arrow Destination (C): A164—Perform internal evaluation Internal evaluation status: Continuously updated information regarding the conditions that exist in the internal evaluation. • Arrow Source (O): A164—Perform internal evaluation • Arrow Destination (I): A161—Manage safety program administration Internal evaluation resources: The elements necessary for the successful accomplishment of internal evaluation. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A164—Perform internal evaluation Internal feedback on technical/operational contents: The suggestion for improvement of policies and procedures based on: • Employee suggestions • Safety recommendations • Voluntary disclosure • Others regarding matters such as work cards and other technical references • Arrow Source (O): A11—Manage certificate holder functions • Arrow Destination (I): A1523—Perform technical evaluation • Arrow Destination (I): A1533—Develop & evaluate operations policies & procedures Internally generated safety/compliance data: Safety data, incident data, occurrence data, or reports of unsafe condition including: • Aviation Safety Report • Aircraft ground damage data • Occurrence/IEP reports • ASAP (Aviation Safety Action Program)
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• Investigation results
- Process owner - Safety analysis
• OJI/Occupational Safety Health Administration (OSHA) reports • Internal evaluation • Contractor oversight • Partner evaluation, i.e., Code share • Enforcement action (Letter of Inquiry (LOI), voluntary disclosures) • Incident reports • Internally generated hotline complaints • Safety reports • Safety committee recommendations • Arrow Destination (I): A134—Perform maintenance control • Arrow Destination (I): A162—Collect/analyze safety data • Arrow Destination (I): A172—Perform recordkeeping & reporting • Arrow Destination (I): A1522—Collect & process operational data • Arrow Destination (I): A1532—Identify & implement operations policies & procedures Investigation directives: A set of policies, procedures, and instructions that directs the investigation. • Arrow Destination (C): A163—Perform investigation Investigation status: Continuously updated information regarding the conditions that exist in the investigation. • Arrow Source (O): A163—Perform investigation Investigation resources: The elements necessary for the successful accomplishment of investigation. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A163—Perform investigation Job task description: A description of the job task, including its contents, requirements, and goals. • Arrow Source (O): A41—Manage personnel training • Arrow Destination (I): A42—Identify & analyze training requirements
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Labor-hour requirements: Time needed to conduct certain tasks. • Arrow Source (O): A3324—Evaluate aircraft discrepancies • Arrow Destination (C): A3331—Manage scheduled/nonscheduled aircraft maintenance Landing directives: A set of policies, procedures, and instructions that directs aircraft landing operations. • Arrow Destination (C): A2544—Perform landing operations Landing status: Continuously updated information regarding the conditions that exist in the aircraft landing operations. • Arrow Source (O): A2544—Perform landing operations Landing resources: The elements necessary for the successful accomplishment of aircraft landing. The elements are defined as properly trained and certified personnel, required information, and material support. • Arrow Destination (M): A2544—Perform landing operations Legal: A framework to regulate the organization’s activities to ensure their compliance with the law. This includes: • Workman’s Compensation Liability • Americans with Disabilities Act • Arrow Source (C): { Border } • Arrow Destination (C): A11—Manage certificate holder functions • Arrow Destination (C): A51—Manage certificate holder operation resource provision Line maintenance directives: A set of policies, procedures, and instructions that directs line maintenance. This includes the directives regarding gases and fluids. • Arrow Destination (C): A3332—Perform line maintenance Line maintenance status: Continuously updated information regarding the conditions that exist in line maintenance. • Arrow Source (O): A3332—Perform line maintenance Line maintenance resources: The elements necessary for the successful accomplishment of line maintenance. The elements are defined as properly trained and certified personnel, adequate
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facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A3332—Perform line maintenance Line service directives: A set of policies, procedures, and instructions that directs line services. • Arrow Destination (C): A245—Perform line services Line service status: Continuously updated information regarding the conditions that exist in line services. • Arrow Source (O): A245—Perform line services Line service resources: The elements necessary for the successful accomplishment of line services. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A245—Perform line services Load/fuel plan: Calculated information on payload and fuel configuration. • Arrow Source (O): A1325—Perform load/fuel planning Load/fuel planning directives: A set of policies, procedures, and instructions that directs load/fuel planning. Those instructions have been originated from various consideration factors, such as: • Available flight level • Overflight restrictions • AFM performances (includes airworthiness directives) • Maintenance fuel savings practices • Special Flight Management System/Flight Management Computer procedures • Charter versus regular flights • Arrow Destination (C): A1325—Perform load/fuel planning Load/fuel planning status: Continuously updated information regarding the conditions that exist in the load/fuel planning. • Arrow Source (O): A1325—Perform load/fuel planning Load/fuel planning resources: The elements necessary for the successful accomplishment of load/fuel planning. The elements are defined as properly trained and certified personnel, adequate
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facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1325—Perform load/fuel planning Maintenance & engineering needs: The requirements to keep certificate holder’s equipment in condition to provide safe and salable air transportation. Safe, in this sense, implies full compliance with the carrier’s own operating specifications and with all applicable directives and regulations of the FAA. Salable means fast and dependable service in modern equipment with comfortable furnishings and decor, without which the company would be unable to compete successfully. • Arrow Source (O): A1523—Perform technical evaluation • Arrow Destination (I): A1532—Identify & implement operations policies & procedures Maintenance control authorization: Maintenance control, if applicable, authorizes the aircraft for services, i.e., • ETOPs • Ferry flight • RVSM • RNP (reduced navigation performance) • CAT II and III • Nonrevenue flight • MEL/CDL relief • Special operations • Carry-over maintenance • Special routing request for maintenance • Maintenance status
- Fueling requirements - Deicing requirements - Training and qualification for subcontracted maintenance - Temporary RII approval
• Arrow Source (O): A134—Perform maintenance control • Arrow Destination (I): A1333—Initiate flight locating procedure Maintenance control directives: A set of policies, procedures, and instructions that directs maintenance control, including all requirements of CAMP. • Arrow Destination (C): A134—Perform maintenance control
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Maintenance control status: Continuously updated information regarding the conditions that exist in this function. This includes: • Providing information regarding maintenance requirements to maintenance planners • Providing information regarding maintenance requirements to routing planners • Arrow Source (O): A134—Perform maintenance control Maintenance control resources: The elements necessary for the successful accomplishment of maintenance control. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A134—Perform maintenance control Maintenance decision: Decision on when, where, and how to maintain and repair certain aircraft. • Arrow Destination (C): A3321—Manage aircraft evaluation Maintenance management plan: Predetermined information, (i.e., maintenance program) on how to manage aircraft maintenance. This includes the use of short-term escalation, MEL extension, request to add vendors, and other special maintenance instructions. • Arrow Source (O): A123—Develop maintenance plan • Arrow Destination (I): A1326—Assign aircraft • Arrow Destination (I): A1524—Apply approved inspection and maintenance program • Arrow Destination (I): A331—Manage aircraft maintenance • Arrow Destination (I): A3225—Perform QA administrative function Maintenance orders: Order of maintenance requested by maintenance control to meet the flight operation requirements in some circumstances, such as • Special flight operations • Nonroutine maintenance • Customer requests • Roster RII • Deferred Maintenance Items • Fueling • Deicing • Emergency situation • Parts requests • Lost aircraft certificate
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• Arrow Source (O): A134—Perform maintenance control • Arrow Destination (I): A1325—Perform load/fuel planning • Arrow Destination (I): A244—Replenish fuel • Arrow Destination (I): A246—Perform deicing/anti-icing services • Arrow Destination (I): A331—Manage aircraft maintenance Maintenance planning directives: A set of policies, procedures, and instructions that directs the maintenance management planning • Arrow Destination (C): A123—Develop maintenance plan Maintenance planning status: Continuously updated information regarding the conditions that exist in the maintenance plan development, such as: • Request for short-term escalation
• Notification of changing maintenance plan based on materials, personnel, facilities, unexpected events, limitation, or short falls
• Adjustments to aircraft routing (linking particular aircraft tail number(s) to particular flight segment(s)) based on maintenance program requirements
• Arrow Source (O): A123—Develop maintenance plan Maintenance planning resources: The elements necessary for the successful accomplishment of maintenance planning. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A123—Develop maintenance plan Maintenance policy & procedure development directives: A set of policies, procedures, and instructions that directs maintenance policy & procedure development. • Arrow Destination (C): A1521—Manage maintenance policy & procedure development Maintenance policy & procedure development execution directives: A set of policies, procedures, and instructions that directs the execution of policy and procedure development. • Arrow Source (O): A1521—Manage maintenance policy & procedure development Maintenance policy & procedure development management resources: The elements necessary for the successful accomplishment of maintenance policy and procedure development
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management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors. • Arrow Destination (M): A1521—Manage maintenance policy & procedure development Maintenance policy & procedure development status: Continuously updated information regarding the conditions that exist in the maintenance policy and procedure development. • Arrow Source (O): A1521—Manage maintenance policy & procedure development Maintenance policy & procedure development resources: The elements necessary for the successful accomplishment of maintenance policy and procedure development. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A152—Develop maintenance policies & procedures Maintenance program audit/investigation directives: A set of policies, procedures, and instructions that directs maintenance program audit and investigation. • Arrow Destination (C): A3223—Perform maintenance program audit/investigation Maintenance program audit/investigation status: Continuously updated information regarding the conditions that exist in the maintenance program audit and investigation. • Arrow Source (O): A3223—Perform maintenance program audit/investigation Maintenance program audit/investigation resources: The elements necessary for the successful accomplishment of maintenance program audit and investigation. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A3223—Perform maintenance program audit/investigation Maintenance program change approval: The authorization of maintenance program changes. • Arrow Destination (C): A1524—Apply approved inspection and maintenance program Approved inspection and maintenance program application directives: A policy that controls the development of a maintenance program. • Arrow Destination (C): A1524—Apply approved inspection and maintenance program
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Approved inspection and maintenance program application resources: The elements necessary for the successful accomplishment of a maintenance program development. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any required resources, including outside resources, such as contractors, OEMs, and vendors. • Arrow Destination (M): A1524—Apply approved inspection and maintenance program Maintenance status: Continuously updated information regarding the conditions that exist in this function. This includes: • Nonroutine maintenance • Emergency situation • MEL/CDL • Parts requests • Lost aircraft certificate • Arrow Source (O): A331—Manage aircraft maintenance Maintenance routing: A decision on where to maintain the aircraft. • Arrow Source (O): A3324—Evaluate aircraft discrepancies • Arrow Destination (C): A3331—Manage scheduled/nonscheduled aircraft maintenance Manual system: A document system that provides instructions and information necessary to allow the appropriate personnel to perform their duties and responsibilities with a high degree of safety. A document system includes items such as the GOM, GMM, and MEL/CDL. • Arrow Source (O): A173—Administer technical publication • Arrow Destination (C): A41—Manage personnel training • Arrow Destination (C): A42—Identify & analyze training requirements • Arrow Destination (C): A431—Manage training design & development • Arrow Destination (C): A441—Manage training implementation and record • Arrow Destination (I): A563—Store resources Materials removed from inventory: Materials that are suspected during inventory and are removed for further inspection or treatment. • Arrow Source (O): A564—Distribute resources • Arrow Destination (I): A562—Receive resources
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Mechanical deficiency identification directives: A set of policies, procedures, and instructions that directs the mechanical deficiency identification. • Arrow Destination (C): A32223—Identify mechanical deficiencies Mechanical deficiency identification status: Continuously updated information regarding the conditions that exist in the mechanical deficiency identification. • Arrow Source (O): A32223—Identify mechanical deficiencies Mechanical deficiency identification resources: The elements necessary for the successful accomplishment of mechanical deficiency identification. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A32223—Identify mechanical deficiencies Mechanical performance fact sheet: Notes, charts, reports, or other appropriate means of reporting and accounting operational data that reveal the existing mechanical performance or trend-related information to facilitate the identification of mechanical deficiencies. • Arrow Source (O): A1522—Collect & analyze operational data • Arrow Destination (I): A32223—Identify mechanical deficiencies Mechanical performance monitoring directives: A set of policies, procedures, and instructions that directs aircraft mechanical performance monitoring. • Arrow Destination (C): A32221—Manage mechanical performance monitoring Mechanical performance monitoring execution directives: A set of policies, procedures, and instructions that directs the execution of mechanical performance monitoring. • Arrow Source (O): A32221—Manage mechanical performance monitoring Mechanical performance monitoring management resources: The elements necessary for the successful accomplishment of mechanical performance monitoring management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A32221—Manage mechanical performance monitoring
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Mechanical performance monitoring status: Continuously updated information regarding the conditions that exist in the mechanical performance monitoring. • Arrow Source (O): A32221—Manage mechanical performance monitoring Mechanical performance monitoring resources: The elements necessary for the successful accomplishment of mechanical performance monitoring. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A3222—Monitor mechanical performance MEL/CDL: Operator-produced MEL or CDL manual based on MMEL, OEM data, and operational requirements. This may only apply to 14 CFR Part 135 operations with ten or more passengers. • Arrow Source (O): A1533—Develop & evaluate operations policies & procedures • Arrow Destination (I): A173—Administer technical publication • Arrow Destination (C): A1523—Perform technical evaluation Methods for correction of deficiencies: Policies and/or procedures generated from quality assurance audit used for correcting deficiencies in the maintenance and inspection programs. • Arrow Source (O): A3224—Analyze quality data & develop responses • Arrow Destination (C): A331—Manage aircraft maintenance • Arrow Destination (C): A341—Manage engineering support • Arrow Destination (I): A1524—Apply approved inspection and maintenance program MIE directives: A set of policies, procedures, and instructions that directs aircraft maintenance, inspection, and engineering. • Arrow Source (O): A31—Manage MIE MIE management resources: The elements necessary for the successful accomplishment of maintenance, inspection, and engineering management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A31—Manage MIE MIE status: Continuously updated information regarding the conditions that exist in the aircraft maintenance, inspection, and engineering. • Arrow Source (O): A31—Manage MIE
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MIE records: Information recorded from instrument or written by persons that describes the status, results, costs, profits, conformance to requirements, etc., of aircraft maintenance, inspection, and engineering. • Arrow Source (O): A31—Manage MIE MIE resources (insource & outsource): The elements necessary for the successful accomplishment of aircraft maintenance, inspection, and engineering. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A3—Perform maintenance, inspection & engineering New hires: New personnel hired by the certificate holder. • Arrow Destination (I): A552—Select candidates for job positions Nonconcurrence of release: A requirement for amending the original flight plan. • Arrow Source (O): A1333—Initiate flight locating procedure • Arrow Destination (I): A1332—Produce preflight package Normal climb directives: A set of policies, procedures, and instructions that directs the aircraft normal climb flight operations. • Arrow Destination (C): A25243—Perform normal climb operations Normal climb status: Continuously updated information regarding the conditions that exist in an aircraft’s normal climb flight operations. • Arrow Source (O): A25243—Perform normal climb operations Normal climb resources: The elements necessary for the successful accomplishment of normal climb flight operations. The elements are defined as properly trained and certified personnel, required information, and material support. • Arrow Destination (M): A25243—Perform normal climb operations OEM guidance: The OEM guidance is the information provided by the OEM. • Arrow Destination (I): A42—Identify & analyze training requirements • Arrow Destination (I): A1522—Collect & process operational data • Arrow Destination (I): A1532—Identify & implement operations policies & procedures
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Operation planning status: Continuously updated information regarding the conditions that exist in the planning operations. • Arrow Source (O): A121—Coordinate plan development • Arrow Destination (I): A122—Develop flight operations plan • Arrow Destination (I): A123—Develop maintenance plan • Arrow Destination (I): A124—Develop training plan • Arrow Destination (I): A125—Develop resource provision plan Operation planning directives: A set of policies, procedures, and instructions that directs operation planning. • Arrow Destination (C): A121—Coordinate plan development Operation planning execution directives: A set of policies, procedures, and instructions that directs the execution of operation planning. • Arrow Source (O): A121—Coordinate plan development Operation planning resources: The elements necessary for the successful accomplishment of operation planning. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A125—Develop resource provision plan Operation quality surveillance directives: A set of policies, procedures, and instructions that directs the quality surveillance of operations. • Arrow Destination (C): A22—Perform quality surveillance of operations Operation quality surveillance status: Continuously updated information regarding the conditions that exist in the operation quality surveillance. • Arrow Source (O): A22—Perform quality surveillance of operations Operation quality surveillance resources: The elements necessary for the successful accomplishment of operation quality surveillance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A22—Perform quality surveillance of operations
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Operational control directives: A set of policies, procedures, and instructions that directs operational control, including security and dangerous goods. • Arrow Destination (C): A131—Manage operational control Operational control execution directives: A set of policies, procedures, and instructions that directs the execution of operational control. • Arrow Source (O): A131—Manage operational control • Arrow Source (O): A1321—Manage flight segments planning Operational control management resources: The elements necessary for the successful accomplishment of operational control management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors. • Arrow Destination (M): A131—Manage operational control Operational control status: Continuously updated information regarding the conditions that exist in the operational control. • Arrow Source (O): A131—Manage operational control Operational control resources: The elements necessary for the successful accomplishment of operational control resources. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A13—Perform operational control Operational data: The information related to the performance of operations, such as data necessary for analysis and regulatory reporting purposes, reliability data, and nonregulatory process deficiencies. This also includes historical records of operational data, i.e., fuel burn and usage information, load plan (i.e., weight and balance information), and distribution. This includes events of system deficiencies, in addition to discrepancies identified by the QA, e.g., internally, externally (FAA findings), and incidents. • Arrow Source (O): A21—Manage air transportation • Arrow Destination (I): A3223—Perform maintenance program audit/investigation • Arrow Destination (I): A3225—Perform QA administrative function • Arrow Destination (I): A1522—Collect & process operational data
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Operational data collection & process status: Continuously updated information regarding the conditions that exist in the operational data collection and process. • Arrow Source (O): A1522—Collect & process operational data Operational data collection & process resources: The elements necessary for the successful accomplishment of operational data collection and analysis. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1522—Collect & process operational data Operational data collection and analysis directives: A set of policies, procedures, and instructions that directs the operational data collection and process. • Arrow Destination (C): A1522—Collect & process operational data Operational data collection directives: Policy that dictates which data to collect. • Arrow Destination (C): A1522—Collect & process operational data Operational data collection resources: The elements necessary for the successful accomplishment of operational data collection. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any required resources, including outside resources, such as contractors, OEMs, and vendors. • Arrow Destination (M): A1522—Collect & process operational data Operational needs: Requirements for improving operations, including personnel training, maintenance and operational program changes, maintenance and operational requirements, and other related programs. • Arrow Source (O): A1532—Identify & implement operations policies & procedures • Arrow Destination (I): A1522—Collect & process operational data • Arrow Destination (I): A1533—Develop & evaluate operations policies & procedures Operations audit reports: Notification of a functional deficiency generated by QA audit such as: • Fuel usage audit results, i.e., the remaining fuel after flight • Security audit results • Performance engineering data audit results • MEL/CDL adherence deficiency results • Training device or simulator maintenance audit results • Accident or incident response audit results • Outsourced training audit results
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• Arrow Source (O): A22—Perform quality surveillance of operations • Arrow Destination (I): A11—Manage certificate holder functions Operations policy & procedure development execution directives: A set of policies, procedures, and instructions that directs the operations policy & procedure development. • Arrow Destination (C): A1531—Manage operations policy & procedure development Operations policy & procedure identification and implementation directives: A set of policies, procedures, and instructions that directs the execution of operation policy and procedure identification and implementation. • Arrow Source (O): A1531—Manage operations policy & procedure development Operations policy & procedure identification guidelines: The directives used to develop operational policy and procedures. • Arrow Destination (C): A1533—Develop & evaluate operations policies & procedures Operations policy & procedure development management resources: The elements necessary for the successful accomplishment of operational policy and procedure development management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1531—Manage operations policy & procedure development Operations policy & procedure development status: Continuously updated information regarding the conditions that exist in the operation policy and procedure development. • Arrow Source (O): A1531—Manage operations policy & procedure development • Arrow Source (O): A1533—Develop & evaluate operations policies & procedures Operations policy & procedure development resources: The elements necessary for the successful accomplishment of operational policy and procedure development. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1533—Develop & evaluate operations policies & procedures
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Operations policy & procedure identification and implementation directives: A set of policies, procedures, and instructions that directs operations policy & procedure identification. • Arrow Destination (C): A1532—Identify & implement operations policies & procedures Operations policy & procedure identification and implementation status: Continuously updated information regarding the conditions that exist in the operation policy and procedure identification. • Arrow Source (O): A1532—Identify & implement operations policies & procedures Operations policy & procedure identification and implementation resources: The elements necessary for the successful accomplishment of operational policy & procedure identification. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1532—Identify & implement operations policies & procedures Operations quality surveillance approval: The technical approval of code share from operations quality surveillance. • Arrow Source (O): A22—Perform quality surveillance of operations • Arrow Destination (I): A21—Manage air transportation Part configuration: Specifications and strategies for selecting and handling parts to be installed on the aircraft. • Arrow Source (O): A33342—Perform configuration control • Arrow Destination (C): A33343—Evaluate/maintain aircraft components Part failure data: Data related to malfunctioned parts such as removal data, no fault found, confirmed failure, and failure model. • Arrow Source (O): A33343—Evaluate/maintain aircraft components • Arrow Destination (I): A33344—Perform part usage analysis Part usage analysis status: Continuously updated information regarding the conditions that exist in the part usage analysis. • Arrow Source (O): A33344—Perform part usage analysis Parts requirements: Requests for aircraft parts during aircraft maintenance. • Arrow Source (O): A33331—Manage heavy maintenance • Arrow Destination (I): A33341—Manage component maintenance
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Parts/special tools and test equipment for receiving/final inspection: Parts that are new or repaired, arriving from vendors or from internal shops for receiving and final inspection prior to distribution for use. The inspection includes checking the physical condition of the parts and reviewing associated documents to ensure that they are properly maintained and approved. This also includes special tools and test equipment that require receiving inspection. • Arrow Source (O): A562—Receive resources • Arrow Destination (I): A323—Perform quality control Parts/tooling fabricated/repaired: Parts and tools that are fabricated, repaired, or calibrated by certificate holder or contracted vendors, if approved. • Arrow Source (O): A33343—Evaluate/maintain aircraft components • Arrow Destination (I): A562—Receive resources Passenger service directives: A set of policies, procedures, and instructions that directs passenger services. • Arrow Destination (C): A231—Manage passenger services • Arrow Destination (C): A2331—Manage boarding services Passenger service execution directives: A set of policies, procedures, and instructions that directs the execution of passenger services. • Arrow Source (O): A231—Manage passenger services Passenger service management resources: The elements necessary for the successful accomplishment of passenger service management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A231—Manage passenger services Passenger service status: Continuously updated information regarding the conditions that exist in the passenger services. • Arrow Source (O): A231—Manage passenger services Passenger service resources: The elements necessary for the successful accomplishment of passenger services. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A23—Perform passenger services
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Passengers after checking-in: Passengers after check-in and ready for security check, if applicable. • Arrow Source (O): A2332—Provide check-in services • Arrow Destination (I): A2333—Provide security services Passengers denied boarding: Passengers who are denied boarding because they are: • Unruly • Intoxicated or under the influence of suspected drugs • A security threat • Improperly documented minors • Lacking proper international travel documents • Arrow Source (O): A2332—Provide check-in services • Arrow Source (O): A2333—Provide security services • Arrow Source (O): A2334—Provide seating services Passengers on board for departure: Passengers sitting in their seats ready for departure. • Arrow Source (O): A2334—Provide seating services • Arrow Destination (I): A234—Perform in-flight services Passengers on board for deplaning: Passengers exiting their seats and preparing to leave the aircraft once the aircraft arrives and parks at the destination. • Arrow Source (O): A234—Perform in-flight services • Arrow Destination (I): A235—Perform deplaning services Passengers passing security screening: Passengers who pass the safety screen at the airport and are permitted to board an aircraft. • Arrow Source (O): A2333—Provide security services • Arrow Destination (I): A2334—Provide seating services
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Payload acceptance status: Continuously updated information regarding the conditions that exist in the payload acceptance. • Arrow Source (O): A1324—Accept payload Payload acceptance resources: The elements necessary for the successful accomplishment of payload acceptance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1324—Accept payload Payload at departure airport: Passengers/cargo at an airport ready to be transported to another airport. • Arrow Source (I): { Border } • Arrow Destination (I): A242—Perform ground handling • Arrow Destination (I): A2332—Provide check-in services Payload at destination airport: Passengers/cargo landed with aircraft at the destination airport after flight. • Arrow Source (O): A235—Perform deplaning services • Arrow Destination (O): { Border } • Arrow Source (O): A242—Perform ground handling Payload information: Data related to payload such as category (i.e., passengers, cargo, mail, and animals/reptiles/birds), types (i.e., medical, dangerous goods and materials), security, dangerous goods, and considerations (i.e., average passenger weight). • Arrow Source (I): { Border } • Arrow Destination (I): A1324—Accept payload Payload security and weight balance: Information about accepted payload including classification of payload, i.e., dangerous goods, based on category (i.e., cargo, mail, and animals/reptiles/birds), types (i.e., medical, dangerous goods and materials), security, and considerations (i.e., average passenger weight). • Arrow Source (O): A1324—Accept payload • Arrow Destination (I): A1325—Perform load/fuel planning Performance standard setting directives: A set of policies, procedures, and instructions that directs setting the performance standards. • Arrow Destination (C): A433—Set performance standards
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Performance standard setting status: Continuously updated information regarding the conditions that exist in the performance standard setting. • Arrow Source (O): A433—Set performance standards Performance standards: The standards that specify the level of performance personnel should achieve after training. • Arrow Source (O): A433—Set performance standards • Arrow Destination (I): A434—Select training provider • Arrow Destination (I): A435—Develop training curriculum • Arrow Destination (C): A452—Conduct training system evaluation • Arrow Destination (C): A453—Conduct personnel evaluation Performance standards setting resources: The elements necessary for the successful accomplishment of performance standard setting. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A433—Set performance standards Personnel after aircraft training: Personnel who have completed aircraft training. • Arrow Source (O): A445—Conduct aircraft training Personnel after instructor-led training: Personnel who have completed class training. • Arrow Source (O): A442—Conduct instructor-led training Personnel after self-study training: Personnel who have completed self-study training. • Arrow Source (O): A443—Conduct self-study training Personnel completing training evaluation: Personnel who have passed the training evaluation. Those who fail the training evaluation may need to be retrained. • Arrow Source (O): A453—Conduct personnel evaluation Personnel after simulator training: Personnel who have completed device or simulator training. • Arrow Source (O): A444—Conduct device/simulator training
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Personnel after training: Personnel who have completed training, including OJT. • Arrow Destination (I): A452—Conduct training system evaluation • Arrow Destination (I): A453—Conduct personnel evaluation Personnel assignment release status: Continuously updated information regarding the conditions that exist in the personnel assignment release. • Arrow Source (O): A555—Release personnel for assignment Personnel for training: Personnel who require training to improve their skills and knowledge to be qualified to conduct certain tasks. • Arrow Source (O): A552—Select candidates for job positions • Arrow Destination (I): A442—Conduct instructor-led training • Arrow Source (O): A553—Review currency status • Arrow Destination (I): A443—Conduct self-study training • Arrow Destination (I): A444—Conduct device/simulator training • Arrow Destination (I): A445—Conduct aircraft training Personnel information: Information about personnel, including existing personnel and candidates to be considered for reassignment or hiring. • Arrow Source (O): A53—Collect resource information • Arrow Destination (I): A551—Manage human resource provision Personnel completing training evaluation: Personnel who successfully pass the aircraft training evaluation. Those who fail the training evaluation may need to be retrained or terminated. • Arrow Source (O): A453—Conduct personnel evaluation Personnel completing currency check: Personnel who meet the currency requirements. • Arrow Source (O): A553—Review currency status • Arrow Destination (I): A555—Release personnel for assignment Personnel completing flight/duty time check: Personnel who meet the flight/duty time requirements. • Arrow Source (O): A554—Review flight/duty time status • Arrow Destination (I): A555—Release personnel for assignment
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Training system after completing system training evaluation: Training system process succeeded in system training evaluation. The processes that fail the system training evaluation may need to be improved. • Arrow Source (O): A452—Conduct training system evaluation Personnel qualification requirements: Requirements for personnel who are qualified to conduct certain tasks. • Arrow Source (C): { Border } • Arrow Destination (C): A41—Manage personnel training Personnel release directives: A set of policies, procedures, and instructions that directs the personnel release. • Arrow Destination (C): A555—Release personnel for assignment Personnel release resources: The elements necessary for the successful accomplishment of personnel release. The elements are defined as properly trained and certified personnel, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A555—Release personnel for assignment Personnel to be assigned: Existing employees that are going to be assigned new tasks. • Arrow Source (I): { Tunnel } • Arrow Destination (I): A553—Review currency status • Arrow Destination (I): A554—Review flight/duty time status Personnel training execution directives: A set of policies, procedures, and instructions that directs the execution of personnel training. • Arrow Source (O): A41—Manage personnel training Personnel training management resources: The elements necessary for the successful accomplishment of personnel training management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A41—Manage personnel training
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Personnel training status: Continuously updated information regarding the conditions that exist in this function. For personnel training status, this includes training currency. • Arrow Source (O): A41—Manage personnel training Personnel training records: A record documenting the completion of personnel training, including AQP data. • Arrow Source (O): A41—Manage personnel training Personnel training resources: The elements necessary for the successful accomplishment of personnel training. The elements are defined as properly trained and certified personnel, including OJT instructors, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A4—Perform personnel training Planning coordination resources: The elements necessary for the successful accomplishment of planning coordination. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A121—Coordinate plan development Postarrival directives: A set of policies, procedures, and instructions that directs aircraft postarrival operations. • Arrow Destination (C): A2545—Perform postarrival ground operations Postarrival ground operation status: Continuously updated information regarding the conditions that exist in the postarrival ground operations. • Arrow Source (O): A2545—Perform postarrival ground operations Postarrival ground operation resources: The elements necessary for the successful accomplishment of postarrival ground operations. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2545—Perform postarrival ground operations
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Predeparture directives: A set of policies, procedures, and instructions that directs aircraft predeparture operations. • Arrow Destination (C): A2522—Perform predeparture ground operations Predeparture ground operation status: Continuously updated information regarding the conditions that exist in the predeparture ground operations. • Arrow Source (O): A2522—Perform predeparture ground operations Predeparture ground operation resources: The elements necessary for the successful accomplishment of predeparture ground operations. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2522—Perform predeparture ground operations Preflight cabin duty performance directives: A set of policies, procedures, and instructions that directs preflight cabin duty performance. • Arrow Destination (C): A232—Perform preflight cabin duties Preflight cabin duty performance status: Continuously updated information regarding the conditions that exist in performing preflight cabin duties. • Arrow Source (O): A232—Perform preflight cabin duties Preflight cabin duty performance resources: The elements necessary for the successful accomplishment of preflight cabin duty performance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A232—Perform preflight cabin duties Preflight package: Flight information, including weather reports, flight routes, payload information, payload security and weight balance, load/fuel plan, assigned aircraft and crewmembers. • Arrow Destination (I): A1332—Produce preflight package Preflight package briefing: Dissemination of flight information package to the PIC. • Arrow Source (O): A1332—Produce preflight package • Arrow Destination (I): A1333—Initiate flight locating procedure
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Preflight package produce directives: A set of policies, procedures, and instructions that directs the preflight package. • Arrow Destination (C): A1332—Produce preflight package Preflight package produce status: Continuously updated information regarding the conditions that exist in the preflight package. • Arrow Source (O): A1332—Produce preflight package Preflight package produce resources: The elements necessary for the successful accomplishment of preflight package. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1332—Produce preflight package Procured resource data: Information regarding the status of the resources such as received, accepted, rejected, quarantined, and incomplete. • Arrow Source (O): A555—Release personnel for assignment • Arrow Destination (I): A52—Identify resource needs • Arrow Source (O): A564—Distribute resources Proposed maintenance program changes: Presentation of proposed maintenance program changes. • Arrow Source (O): A1523—Perform technical evaluation • Arrow Destination (I): A1524—Apply approved inspection and maintenance program QA administrative activity directives: A set of policies, procedures, and instructions to direct the QA administrative activity, if applicable. • Arrow Destination (C): A3225—Perform QA administrative function QA administrative activity status: Continuously updated information regarding the conditions that exist in the QA administrative activity, if applicable. • Arrow Source (O): A3225—Perform QA administrative function QA administrative activity resources: The elements necessary for the successful accomplishment of quality assurance administrative activity. The elements are defined as properly
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• Arrow Destination (M): A3225—Perform QA administrative function QA authorization: Authorization issued by QA personnel for conducting certain tasks, if applicable. This also includes vendor and contractor approval list. • Arrow Source (O): A3225—Perform QA administrative function • Arrow Destination (C): A54—Procure resources • Arrow Destination (I): A1524—Apply approved inspection and maintenance program QA-driven actions: Quality assurance directions, if applicable, to take action due to quality assurance findings, i.e., surveillance, vendor notification, SUPs, and internal notification. • Arrow Source (O): A3225—Perform QA administrative function • Arrow Destination (C): A564—Distribute resources QA executive directives: A set of policies, procedures, and instructions to direct the execution of QA, if applicable. • Arrow Source (O): A3221—Manage QA process QA management resources: The elements necessary for the successful accomplishment of quality assurance management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources to accomplish the activity, if applicable. • Arrow Destination (M): A3221—Manage QA process Qualified personnel: Personnel qualified to conduct certain tasks. • Arrow Destination (I): A554—Review flight/duty time status Quality assurance directives: A set of policies, procedures, and instructions that directs quality assurance, if applicable. • Arrow Destination (C): A3221—Manage QA process Quality assurance status: Continuously updated information regarding the conditions that exist in the quality assurance, if applicable. • Arrow Source (O): A3221—Manage QA process
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Quality assurance resources: The elements necessary for the successful accomplishment of quality assurance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity, if applicable. • Arrow Destination (M): A322—Perform quality assurance Quality control directives: A set of policies, procedures, and instructions that directs quality control. • Arrow Destination (C): A323—Perform quality control Quality control status: Continuously updated information regarding the conditions that exist in the quality control. • Arrow Source (O): A323—Perform quality control Quality control resources: The elements necessary for the successful accomplishment of quality control. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A323—Perform quality control Quality data analysis & response development directives: A set of policies, procedures, and instructions that directs quality data analysis and response development, if applicable. • Arrow Destination (C): A3224—Analyze quality data & develop responses Quality data analysis & response development status: Continuously updated information regarding the conditions that exist in the quality data analysis and response development, if applicable. • Arrow Source (O): A3224—Analyze quality data & develop responses Quality data analysis & response development resources: The elements necessary for the successful accomplishment of quality data analysis and response development. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity, if applicable. • Arrow Destination (M): A3224—Analyze quality data & develop responses
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Quality surveillance directives: A set of policies, procedures, and instructions that directs quality surveillance. • Arrow Destination (C): A321—Manage quality surveillance Quality surveillance execution directives: A set of policies, procedures, and instructions that directs the execution of quality surveillance. • Arrow Source (O): A321—Manage quality surveillance Quality surveillance management resources: The elements necessary for the successful accomplishment of quality surveillance management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A321—Manage quality surveillance Quality surveillance status: Continuously updated information regarding the conditions that exist in the quality surveillance. • Arrow Source (O): A321—Manage quality surveillance Quality surveillance resources: The elements necessary for the successful accomplishment of quality surveillance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A32—Perform surveillance of maintenance Reassigned personnel: Personnel who are assigned to different positions. • Arrow Destination (I): A552—Select candidates for job positions Recommended vendor and contractor information: Information of desired vendors and contractors for certificate holders to consider procuring required resources. The selected vendor or contractor should be approved by authorized personnel. • Arrow Source (O): A53—Collect resource information • Arrow Destination (I): A54—Procure resources
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Recordkeeping & reporting directives: A set of policies, procedures, and instructions that directs the recordkeeping and reporting. • Arrow Destination (C): A172—Perform recordkeeping & reporting Recordkeeping & reporting status: Continuously updated information regarding the conditions that exist in the recordkeeping and reporting. • Arrow Source (O): A172—Perform recordkeeping & reporting Recordkeeping & reporting resources: The elements necessary for the successful accomplishment of recordkeeping and reporting. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A172—Perform recordkeeping & reporting Regulatory or other external liaison: Approval, disapproval, consultation, or request for modification from the FAA or appropriate regulatory body regarding specific requests. Informal communication may occur directly with maintenance control; however, formal communications occur with either QA or engineering, if applicable. This also includes voluntary disclosures, regulatory investigations, (i.e., LOI), OSHA, Environmental Protection Agency, Food and Drug Administration, Research and Special Program Administration, state/local regulations, U.S. Coast Guard, externally generated hotline complaints (i.e., Whistleblower Protection Act), and letters of investigations. Note: This also includes independent external audit results being supplied to A11-manage certificate holder functions (i.e., Department of Defense certificate holder survey and code share survey). • Arrow Source (I): { Border } • Arrow Destination (I): A11—Manage certificate holder functions • Arrow Destination (I): A134—Perform maintenance control • Arrow Destination (I): A162—Collect/analyze safety data • Arrow Destination (I): A342—Perform standardization & modification • Arrow Destination (I): A3225—Perform QA administrative function Rejected cargo: Cargo that did not pass the requirements for acceptance. • Arrow Source (O): A2432—Check/weigh/accept cargo
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Rejected part tracking: Information about rejected parts, such as serial number. • Arrow Source (O): A562—Receive resources • Arrow Destination (C): A323—Perform quality control Rejected parts and tools: Parts and tools that have failed final or receiving inspection. • Arrow Source (O): A323—Perform quality control • Arrow Destination (I): A33343—Evaluate/maintain aircraft components • Arrow Destination (I): A562—Receive resources Rejected payload: Payload that did not pass the requirements for acceptance. • Arrow Destination (O): { Border } Rejected payload information: Information about rejected payload. • Arrow Source (O): A1324—Accept payload • Arrow Destination (I): A1325—Perform load/fuel planning Reliability data: Information developed and gathered by certificate holders as required by their maintenance program to identify characteristics indicating a need for program adjustment, revision to maintenance practices, or hardware improvement (modification), if applicable. Examples of these sources of data include: • Pilot reports • In-flight engine performance data • Mechanical interruptions/delays • Engine shutdowns • Unscheduled removals • Confirm failures • Functional checks • Bench checks • Shop findings • Sampling inspections • Inspection write-ups • Service difficulty reports • Audit findings • Warranty information • MRRs
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Note: This section refers to certificate holders without an approved reliability program, including CASS data, if applicable. • Arrow Source (O): A1522—Collect & process operational data • Arrow Destination (I): A162—Collect/analyze safety data • Arrow Destination (I): A1523—Perform technical evaluation • Arrow Destination (I): A343—Perform aircraft/fleet operation support Request for engineering services: Formal requests for instruction, guidance, interpretation, or approval from engineering, including: • Technical services • Changing documents • Equivalents (tools, equipment, and materials) • Owner-produced parts • Arrow Source (O): A331—Manage aircraft maintenance • Arrow Destination (I): A341—Manage engineering support Request for resources: Request for procurement of resources either through outside purchasing, borrowing, hiring and contracting, or by allocating existing resources. • Arrow Source (O): A54—Procure resources • Arrow Destination (I): A172—Perform recordkeeping & reporting • Arrow Destination (I): A555—Release personnel for assignment • Arrow Destination (I): A564—Distribute resources Requirements for training revision: Requests for revising training process after evaluating the training performance. • Arrow Source (O): A451—Manage training evaluation • Arrow Destination (I): A431—Manage training design & development Resource distribution directives: A set of policies, procedures, and instructions that directs resource distribution. • Arrow Destination (C): A564—Distribute resources Resource distribution status: Continuously updated information regarding the conditions that exist in the resource distribution. • Arrow Source (O): A564—Distribute resources Resource distribution resources: The elements necessary for the successful accomplishment of resource distribution. The elements are defined as properly trained and certified personnel,
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adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A564—Distribute resources Resource handling directives: A set of policies, procedures, and instructions that directs resource handling. • Arrow Destination (C): A561—Manage material resource handling Resource handling execution directives: A set of policies, procedures, and instructions that directs execution of resource handling. • Arrow Source (O): A561—Manage material resource handling Resource handling management resources: The elements necessary for the successful accomplishment of resource handling management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, to accomplish the activity. • Arrow Destination (M): A561—Manage material resource handling Resource handling status: Continuously updated information regarding the conditions that exist in resource handling. • Arrow Source (O): A561—Manage material resource handling Resource information collection directives: A set of policies, procedures, and instructions that directs the resource information collection. • Arrow Destination (C): A53—Collect resource information Resource information collection status: Continuously updated information regarding the conditions that exist in the resource information collection. • Arrow Source (O): A53—Collect resource information Resource information collection resources: The elements necessary for the successful accomplishment of resource information collection. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, to accomplish the activity. • Arrow Destination (M): A53—Collect resource information
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Resource need identification directives: A set of policies, procedures, and instructions that directs the resource need identification. • Arrow Destination (C): A52—Identify resource needs Resource need identification status: Continuously updated information regarding the conditions that exist in the resource need identification. • Arrow Source (O): A52—Identify resource needs Resource need identification resources: The elements necessary for the successful accomplishment of resource need identification. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, to accomplish the activity. • Arrow Destination (M): A52—Identify resource needs Resource needs: Specifications on what, when, and how many resources are needed based on the analysis of the resource provision plan and certificate holder operation information, as well as feedback from resource handling. • Arrow Source (O): A52—Identify resource needs • Arrow Destination (I): A53—Collect resource information Resource procurement directives: A set of policies, procedures, and instructions that directs the resource procurement. • Arrow Destination (C): A54—Procure resources Resource procurement status: Continuously updated information regarding the conditions that exist in the resource procurement. • Arrow Source (O): A54—Procure resources Resource procurement resources: The elements necessary for the successful accomplishment of resource procurement. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, to accomplish the activity. • Arrow Destination (M): A54—Procure resources Resource provision plan: Definition of resources necessary to support planned operations, such as: • Facilities • Personnel
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• Tooling • Required aircraft • Materials • Arrow Source (O): A125—Develop resource provision plan • Arrow Destination (I): A52—Identify resource needs Resource provision planning directives: A set of policies, procedures, and instructions that directs resource provision planning. • Arrow Destination (C): A125—Develop resource provision plan Resource provision planning status: Continuously updated information regarding the conditions that exist in the resource provision planning. • Arrow Source (O): A125—Develop resource provision plan Resource provision records: Information, recorded from instrument or written reports, describing the status, results, costs, profits, conformance to requirements, and other aspects of resource provision. • Arrow Source (O): A51—Manage certificate holder operation resource provision Resource receiving directives: A set of policies, procedures, and instructions that directs the resource receiving process. • Arrow Destination (C): A562—Receive resources Resource receiving status: Continuously updated information regarding the conditions that exist in the resource receiving process. • Arrow Source (O): A562—Receive resources Resource receiving resources: The elements necessary for the successful accomplishment of resource receiving. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, to accomplish the activity. • Arrow Destination (M): A562—Receive resources Resource storing directives: A set of policies, procedures, and instructions that directs the resource storing process. • Arrow Destination (C): A563—Store resources
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Resource storing status: Continuously updated information regarding the conditions that exist in the resource storing process. • Arrow Source (O): A563—Store resources Resource storing resources: The elements necessary for the successful accomplishment of resource storing. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, to accomplish the activity. • Arrow Destination (M): A563—Store resources Resources for distribution: Available and serviceable resources ready to be distributed for use. • Arrow Source (O): A563—Store resources • Arrow Destination (I): A564—Distribute resources Safety awareness information: Information provided for the purpose of safety awareness. • Arrow Source (O): A165—Perform safety awareness program • Arrow Destination (I): A172—Perform recordkeeping & reporting • Arrow Destination (I): A173—Administer technical publication Safety awareness program directives: A set of policies, procedures, and instructions that directs the safety awareness program. • Arrow Destination (C): A165—Perform safety awareness program Safety awareness program status: Continuously updated information regarding the conditions that exist in the safety awareness program. • Arrow Source (O): A165—Perform safety awareness program Safety awareness program resources: The elements necessary for the successful accomplishment of safety awareness program. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A165—Perform safety awareness program Safety data collection and analysis directives: A set of policies, procedures, and instructions that directs the safety data collection and analysis, if applicable. • Arrow Destination (C): A162—Collect/analyze safety data
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Safety data collection and analysis status: Continuously updated information regarding the conditions that exist in the safety data collection and analysis, if applicable. • Arrow Source (O): A162—Collect/analyze safety data Safety data collection and analysis resources: The elements necessary for the successful accomplishment of safety data collection and analysis. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity, if applicable. • Arrow Destination (M): A162—Collect/analyze safety data Safety management recommendation and findings: Recommendations related to action, including: • Request for policy and procedure changes • Request for management action • Request for engineering action • Request for staffing and organization changes • Request for training changes • Discrepancies identified during IEP • Discrepancies identified during investigation:
- Process owner - Internally independent, i.e., QA, safety department
• Voluntary disclosure • ASAP reports, if approved • Lesson-learned recommendation • Arrow Source (O): A163—Perform investigation • Arrow Destination (I): A11—Manage certificate holder functions Safety program administration directives: A set of policies, procedures, and instructions that directs the safety program administration, if applicable. • Arrow Destination (C): A161—Manage safety program administration Safety program administration execution directives: A set of policies, procedures, and instructions that directs the execution of safety program administration, if applicable. This may include: • Event Review Committee policies • Labor and management policies on FOQA data
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• Arrow Source (O): A161—Manage safety program administration Safety program administration management resources: The elements necessary for the successful accomplishment of safety program administration management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity, if applicable. • Arrow Destination (M): A161—Manage safety program administration Safety program administration status: Continuously updated information regarding the conditions that exist in the safety program administration, if applicable. • Arrow Source (O): A161—Manage safety program administration Safety program administration resources: The elements necessary for the successful accomplishment of safety program administration. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity, if applicable. Scheduled and nonscheduled aircraft maintenance directives: A set of policies, procedures, and instructions that directs scheduled and nonscheduled aircraft maintenance. • Arrow Destination (C): A3331—Manage scheduled/nonscheduled aircraft maintenance Scheduled and nonscheduled aircraft maintenance management resources: The elements necessary for the successful accomplishment of scheduled and nonscheduled aircraft maintenance management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources to accomplish the activity. • Arrow Destination (M): A3331—Manage scheduled/nonscheduled aircraft maintenance Scheduled and nonscheduled aircraft maintenance resources: The elements necessary for the successful accomplishment of scheduled and nonscheduled aircraft maintenance. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A333—Perform scheduled/nonscheduled maintenance Scheduled and nonscheduled aircraft maintenance status: Continuously updated information regarding the conditions that exist in the scheduled and nonscheduled aircraft maintenance. • Arrow Source (O): A3331—Manage scheduled/nonscheduled aircraft maintenance
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Scheduled and nonscheduled maintenance execution directives: A set of policies, procedures, and instructions that directs the execution of scheduled and nonscheduled aircraft maintenance. • Arrow Source (O): A3331—Manage scheduled/nonscheduled aircraft maintenance Seating service directives: A set of policies, procedures, and instructions that directs seating services. • Arrow Destination (C): A2334—Provide seating services Seating service status: Continuously updated information regarding the conditions that exist in the seating services. • Arrow Source (O): A2334—Provide seating services Seating service resources: The elements necessary for the successful accomplishment of seating services. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2334—Provide seating services Security: Regulatory requirements to ensure compliance with regard to various security activities, such as: • Dangerous goods • Airport • Passengers • Drug and alcohol programs • Arrow Source (O): A11—Manage certificate holder functions • Arrow Destination (C): A1531—Manage operations policy & procedure development Security service directives: A set of policies, procedures, and instructions that directs security services. • Arrow Destination (C): A2333—Provide security services Security service status: Continuously updated information regarding the conditions that exist in the security services. • Arrow Source (O): A2333—Provide security services Security service resources: The elements necessary for the successful accomplishment of security services. The elements are defined as properly trained and certified personnel, adequate facilities,
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required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A2333—Provide security services Self-study training resources: The elements necessary for the successful accomplishment of self-study training. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A443—Conduct self-study training Self-study training directives: A set of policies, procedures, and instructions that directs self-study training. • Arrow Destination (C): A443—Conduct self-study training Self-study training status: Continuously updated information regarding the conditions that exist in self-study training. • Arrow Source (O): A443—Conduct self-study training Shop findings data: Conditions of components found during repair. • Arrow Source (O): A33344—Perform part usage analysis • Arrow Destination (I): A1522—Collect & process operational data Short-term trend: Data on recent repeat maintenance problems. • Arrow Source (O): A1522—Collect & process operational data Special evaluation: The outcome of an investigation that triggers the needs to audit a specific operational area. • Arrow Source (O): A163—Perform investigation • Arrow Destination (I): A164—Perform internal evaluation Special flight operations: Flight required special authorizations or maintenance programs, such as: • Ferry flight • RVSM • RNP • CAT II and III • ETOP • Nonrevenue flight
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• MEL/CDL relief • Special operations • Carry-over maintenance • Arrow Source (O): A343—Perform aircraft/fleet operation support • Arrow Destination (C): A21—Manage air transportation • Arrow Destination (C): A134—Perform maintenance control • Arrow Destination (C): A321—Manage quality surveillance Special request requirements: Data needed to substantiate special requests. This includes the justification to remove a maintenance vendor based on a negative reliability trend. • Arrow Source (O): A3224—Analyze quality data & develop responses • Arrow Destination (I): A3225—Perform QA administrative function Special tools and test equipment for distribution: Special tools and test equipment that do not require receiving inspection and can be directly distributed for use. • Arrow Source (O): A562—Receive resources • Arrow Destination (I): A564—Distribute resources Standardization & modification directives: A set of policies, procedures, and instructions that directs standardization and modification. • Arrow Destination (C): A342—Perform standardization & modification Standardization & modification status: Continuously updated information regarding the conditions that exist in the standardization and modification. • Arrow Source (O): A342—Perform standardization & modification Standardization & modification resources: The elements necessary for the successful accomplishment of standardization and modification. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A342—Perform standardization & modification Submission of maintenance program changes: Delivery of proposed maintenance program changes. • Arrow Source (O): A1524—Apply approved inspection and maintenance program
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Support requirements: Needs for supporting a certain activity. • Arrow Source (O): A1523—Perform technical evaluation System training evaluation directives: A set of policies, procedures, and instructions that directs system training evaluation. • Arrow Destination (C): A452—Conduct training system evaluation System training evaluation status: Continuously updated information regarding the conditions that exist in the system training evaluation. • Arrow Source (O): A452—Conduct training system evaluation System training evaluation resources: The elements necessary for the successful accomplishment of system training. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A452—Conduct training system evaluation Takeoff directives: A set of policies, procedures, and instructions that directs aircraft takeoff. • Arrow Destination (C): A25231—Manage takeoff operations Takeoff directives at or after V1: A set of policies, procedures, and instructions that directs aircraft takeoff after its airspeed surpasses V1, if applicable. • Arrow Destination (C): A25233—Perform takeoff at/after V1 Takeoff directives prior to V1: A set of policies, procedures, and instructions that directs aircraft takeoff before its airspeed reaches V1, if applicable. • Arrow Destination (C): A25232—Perform takeoff prior to V1 Takeoff execution directives: A set of policies, procedures, and instructions that directs the execution of aircraft takeoff operations. • Arrow Source (O): A25231—Manage takeoff operations Takeoff management resources: The elements necessary for the successful accomplishment of aircraft takeoff management. The elements are defined as properly trained and certified personnel,
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adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A25231—Manage takeoff operations Takeoff status: Continuously updated information regarding the conditions that exist in the aircraft takeoff. • Arrow Source (O): A25231—Manage takeoff operations Takeoff status at or after V1: Status of performance report during the execution of aircraft takeoff after its airspeed surpasses V1, if applicable. • Arrow Source (O): A25233—Perform takeoff at/after V1 Takeoff status prior to V1: Real-time performance report during the execution of aircraft takeoff before its airspeed reaches V1, if applicable. • Arrow Source (O): A25232—Perform takeoff prior to V1 Takeoff resources: The elements necessary for the successful accomplishment of aircraft takeoff. The elements are defined as properly trained and certified personnel, required information, and material support. • Arrow Destination (M): A2523—Perform takeoff operations Takeoff resources at or after V1: The elements necessary for the successful accomplishment of aircraft takeoff after its airspeed surpasses V1, if applicable. The elements are defined as properly trained and certified personnel, required information, and material support. • Arrow Destination (M): A25233—Perform takeoff at/after V1 Takeoff resources prior to V1: The elements necessary for the successful accomplishment of aircraft takeoff before its airspeed reaches V1, if applicable. The elements are defined as properly trained and certified personnel, required information, and material support. • Arrow Destination (M): A25232—Perform takeoff prior to V1 Technical communication & reporting: Documents and dialogue generated during the operations of a certificate holder used for communicating with external organizations such as the FAA, OEM, contractors, and others in the industry. This includes one carrier communicating with another carrier, such as: • Voluntary disclosure program • AMOC
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• Arrow Source (O): A341—Manage engineering support • Arrow Destination (I): A172—Perform recordkeeping & reporting Technical data: A set of technical information including shared industry data, data supplied by regulatory authorities, and OEM guidance. The shared industry data refers to the exchange of data and information between the aviation community via committee, review board, working group, conferences, electronic data exchange, and the following: • Association membership, i.e., Regional Airlines Association, Aerospace Industry
Association, Flight Safety Foundation, International Society of Air Safety Investigators, and National Air Transportation Association
• Subscriptions, e.g., Airclaims Data supplied by regulatory authorities include the Service Difficulty Report and the Accident Investigation Report. • Arrow Source (I): { Border } • Arrow Destination (I): A154—Develop training policies & procedures • Arrow Destination (I): A162—Collect/analyze safety data • Arrow Destination (I): A172—Perform recordkeeping & reporting • Arrow Destination (I): A173—Administer technical publication • Arrow Destination (I): A1523—Perform technical evaluation • Arrow Destination (I): A342—Perform standardization & modification • Arrow Destination (I): A343—Perform aircraft/fleet operation support Technical evaluation directives: A policy that defines the appropriate analytical processes. • Arrow Destination (C): A1523—Perform technical evaluation Technical evaluation resources: The elements necessary for the successful accomplishment of technical evaluation. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1523—Perform technical evaluation Technical publication administration directives: A set of policies, procedures, and instructions that directs the technical publications. • Arrow Destination (C): A173—Administer technical publication
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Technical publication administration status: Continuously updated information regarding the conditions that exist in the technical publication administration. • Arrow Source (O): A173—Administer technical publication Technical publication administration resources: The elements necessary for the successful accomplishment of technical publication administration. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources to accomplish the activity. • Arrow Destination (M): A173—Administer technical publication Terminated personnel: Personnel no longer employed by the company. • Arrow Source (O): A553—Review currency status • Arrow Destination (O): { Border } Training courseware: Instructional material developed for each curriculum. This includes information in lesson plans, instructor guides, computer software programs, audiovisual programs, workbooks, aircraft operating manuals, and handouts. Courseware must accurately reflect curriculum requirements, be effectively organized, and properly integrate with instructional delivery methods, including computer-based training and OJT training. • Arrow Source (O): A435—Develop training curriculum • Arrow Destination (M): A442—Conduct instructor-led training Training curriculum: A complete training agenda specific to an aircraft type, a crewmember or maintenance technician duty position, and a category of training. An example is an initial new-hire and recurrent training. Each curriculum consists of several curriculum segments. • Arrow Source (O): A435—Develop training curriculum • Arrow Destination (C): A441—Manage training implementation and record Training curriculum development directives: A set of policies, procedures, and instructions that directs training curriculum development. • Arrow Destination (C): A435—Develop training curriculum Training curriculum development status: Continuously updated information regarding the conditions that exist in the training curriculum development. • Arrow Source (O): A435—Develop training curriculum Training curriculum development resources: The elements necessary for the successful accomplishment of training curriculum development. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other
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required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A435—Develop training curriculum Training design & development directives: A set of policies, procedures, and instructions that directs training development. • Arrow Destination (C): A431—Manage training design & development Training design & development executive directives: A set of policies, procedures, and instructions that directs the execution of training design and development. • Arrow Source (O): A431—Manage training design & development Training design & development management resources: The elements necessary for the successful accomplishment of training design and development management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A431—Manage training design & development Training design & development status: Continuously updated information regarding the conditions that exist in training design and development. • Arrow Source (O): A431—Manage training design & development Training design & development resources: The elements necessary for the successful accomplishment of training design and development. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A43—Design & develop training Training evaluation directives: A set of policies, procedures, and instructions that directs training evaluation. • Arrow Destination (C): A451—Manage training evaluation Training evaluation execution directives: A set of policies, procedures, and instructions that directs the execution of training evaluation. • Arrow Source (O): A451—Manage training evaluation
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Training evaluation management resources: The elements necessary for the successful accomplishment of training evaluation management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A451—Manage training evaluation Training evaluation status: Continuously updated information regarding the conditions that exist in the training evaluation. • Arrow Source (O): A451—Manage training evaluation Training evaluation resources: The elements necessary for the successful accomplishment of training evaluation. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A45—Evaluate training Training forecast: Estimated training needs required to perform a certain task. • Arrow Source (O): A124—Develop training plan • Arrow Destination (I): A41—Manage personnel training Training implementation and record directives: A set of policies, procedures, and instructions that directs training implementation and record. • Arrow Destination (C): A441—Manage training implementation and record Training implementation and record status: Continuously updated information regarding the conditions that exist in the training implementation and record. • Arrow Source (O): A441—Manage training implementation and record Training implementation and record resources: The elements necessary for the successful accomplishment of training implementation and record. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material, equipment, tools, and any required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A44—Implement and record training
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Training implementation and record execution directives: A set of policies, procedures, and instructions that directs the execution of training implementation and record. • Arrow Source (O): A441—Manage training implementation and record Training implementation and record management resources: The elements necessary for the successful accomplishment of training implementation and record management. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A441—Manage training implementation and record Training objective development directives: A set of policies, procedures, and instructions that directs training objective development. • Arrow Destination (C): A432—Develop training objectives Training objective development status: Continuously updated information regarding the conditions that exist in the training objective development. • Arrow Source (O): A432—Develop training objectives Training objective development resources: The elements necessary for the successful accomplishment of training objective development. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A432—Develop training objectives Training objectives: The goals of the training. • Arrow Source (O): A432—Develop training objectives • Arrow Destination (I): A433—Set performance standards Training planning directives: A set of policies, procedures, and instructions that directs training planning. • Arrow Destination (C): A124—Develop training plan Training planning status: Continuously updated information regarding the conditions that exist in the training planning. • Arrow Source (O): A124—Develop training plan
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Training planning resources: The elements necessary for the successful accomplishment of training planning. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A124—Develop training plan Training policies & procedures: The policy and procedures for directing personnel training. • Arrow Source (O): A154—Develop training policies & procedures • Arrow Destination (I): A41—Manage personnel training Training policy & procedure development directives: A set of policies, procedures, and instructions that directs training policy and procedure development. • Arrow Destination (C): A154—Develop training policies & procedures Training policy & procedure development status: Continuously updated information regarding the conditions that exist in the training policy and procedure development. • Arrow Source (O): A154—Develop training policies & procedures Training policy & procedure development resources: The elements necessary for the successful accomplishment of training policy and procedure development. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A154—Develop training policies & procedures Training provider selection directives: A set of policies, procedures, and instructions that directs training provider selection. • Arrow Destination (C): A434—Select training provider Training provider selection status: Continuously updated information regarding the conditions that exist in the training provider selection. • Arrow Source (O): A434—Select training provider Training provider selection resources: The elements necessary for the successful accomplishment of training provider selection. The elements are defined as properly trained and
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• Arrow Destination (M): A434—Select training provider Training requirement analysis directives: A set of policies, procedures, and instructions that directs training requirement analysis. • Arrow Destination (C): A42—Identify & analyze training requirements Training requirement identification & analysis status: Continuously updated information regarding the conditions that exist in the training requirement identification and analysis. • Arrow Source (O): A42—Identify & analyze training requirements Training requirement identification & analysis resources: The elements necessary for the successful accomplishment of training requirement identification and analysis resources. The elements are defined as properly trained and certified personnel, adequate facilities, required information, material support, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A42—Identify & analyze training requirements Training requirements: Specifications on what kind of training is needed based on the analysis of job task requirement and personnel qualification requirement. • Arrow Source (O): A42—Identify & analyze training requirements • Arrow Destination (I): A432—Develop training objectives Training system performance: Characteristics of the training system generated from the status reports from each training activity. • Arrow Source (O): A41—Manage personnel training • Arrow Destination (I): A452—Conduct training system evaluation • Arrow Destination (I): A453—Conduct personnel evaluation Transportation requirements: Specifications of transportation tasks. • Arrow Source (C): { Border } • Arrow Destination (C): A121—Coordinate plan development Unserviceable parts and tooling for evaluation or repair: Parts and tools to both internal and external sources for evaluation or repair. • Arrow Source (O): A562—Receive resources
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• Arrow Destination (I): A33343—Evaluate/maintain aircraft components Utilization projection: Estimation and specialization of utilization assets. • Arrow Source (O): A14—Project utilization • Arrow Destination (C): A21—Manage air transportation • Arrow Destination (C): A31—Manage MIE • Arrow Destination (C): A41—Manage personnel training • Arrow Destination (C): A51—Manage certificate holder operation resource provision Utilization projection directives: A set of policies, procedures, and instructions that directs utilization projection. • Arrow Destination (C): A14—Project utilization Utilization projection status: Continuously updated information regarding the conditions that exist in the projecting utilization. • Arrow Source (O): A14—Project utilization Utilization projection resources: The elements necessary for the successful accomplishment of utilization projection. The elements are defined as properly trained and certified personnel, adequate facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A14—Project utilization Utilization-based resource requirements: Requirements on resources in terms of utilization. • Arrow Source (O): A331—Manage aircraft maintenance • Arrow Destination (C): A561—Manage material resource handling Weather evaluation directives: A set of policies, procedures, and instructions that directs weather evaluation. • Arrow Destination (C): A1322—Evaluate weather Weather evaluation status: Continuously updated information regarding the conditions that exist in the weather evaluation. • Arrow Source (O): A1322—Evaluate weather Weather evaluation resources: The elements necessary for the successful accomplishment of weather evaluation. The elements are defined as properly trained and certified personnel, adequate
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facilities, required information, materials, equipment, tools, and any other required resources, including outside resources, such as contractors, OEMs, and vendors, to accomplish the activity. • Arrow Destination (M): A1322—Evaluate weather Weather information: Weather data comes from sources such as: • National Weather Service • International Weather Services • Contractor Weather Services • Other government weather services • Field conditions • SWARS • RADAR • Pilot reports • Arrow Destination (I): A1322—Evaluate weather Weather reports: A briefing created by in-house or outsource meteorological services based on the analysis and evaluation of weather information to provide weather service to certificate holder operations. • Arrow Source (O): A1322—Evaluate weather • Arrow Destination (I): A1323—Plan flight routes • Arrow Destination (I): A1325—Perform load/fuel planning 7. GENERAL DEFINITIONS.
The following general definitions provide an understanding of the terms used in the 14 CFR Part 135 Certificate Holder Functional Model. Abnormal: When abnormal is used to describe a procedure or process, it refers to a nonroutine operation in which certain procedures or actions must be taken to maintain an acceptable level of system integrity or airworthiness. Activity: A named process, function, or task that occurs over time and has recognizable results. Activities use assigned resources to produce products and services. Activity model: Model of the processes that make up the functional activity showing inputs, outputs, controls, and mechanisms through which the process of the functional activity are (or will be) conducted. Airworthiness: A condition in which the aircraft, airframe, engine, propeller, accessories, and appliances meet their type design and are in a condition for safe operations.
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Air carrier: A person who undertakes directly by lease, or other arrangement, to engage in air transportation. Air traffic control: A service operated by appropriate authority to promote the safe, orderly, and expeditious flow of air traffic. Air transportation: Any interstate, overseas, or foreign air transportation or the transportation of mail by aircraft. Alter: To change or modify. Alternate airport: An airport at which an aircraft may land if a landing at the intended airport becomes inadvisable. Appliance: Any instrument, mechanism, equipment, part, apparatus, appurtenance, or accessory, including communications equipment, that is used or intended to be used in operating or controlling an aircraft in flight, is installed in or attached to the aircraft, and is not part of an airframe, engine, or propeller. Approved: When approved is used to describe a document, manual, or checklist, it means that a regulation requires FAA approval and that the FAA has evaluated and specifically approved the document, manual, or checklist. Approved data: For the purpose of major repairs and major alterations of aircraft, approved data is used to substantiate major repairs/major alterations, derived from the following: • Type Certificate Data Sheets
• Supplemental Type Certificates (STC) data, provided that it specifically applies to the item being repaired or altered
• Airworthiness Directives
• Airframe, engine, and propeller manufacturer’s FAA-approved maintenance manuals or instructions
• Appliance manufacturer’s manuals or instructions, unless specifically not approved by the FAA Administrator or resulting in an alteration to the airframe, engine, and/or propeller
• FAA Form 337, Major Repair or Alteration, when the specified data has been previously approved and will be used as basis for a field approval
• CAA Form 337, dated prior to 10/1/55
• FAA Form 337, used to approve multiple usage only, by the original modifier
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• Structural Repair Manuals (SRM), only as a source of approved data for a major repair when it is an FAA-approved document. Data that is contained in an SRM that is not FAA-approved can be used on a case-by-case basis if prior FAA approval is granted for that repair.
• Part Manufacturer Approval (PMA) is considered approved data for the part only, an STC may be required for the actual installation
• Technical Standard Order (TSO) Authorization
• Delegation Option Authorization produced FAA-approved data
• Designated Engineering Representative approved data, only within authorized limitations.
• Designated Alteration Station (DAS) FAA-approved data
• Repair data, under SFAR 36, for the holder’s aircraft only
• Foreign bulletins, for use on U.S.-certificated foreign aircraft when approved by the foreign authority
• Data describing an article or appliance used in an alteration that is FAA-approved under a TSO. As such, the conditions and tests required for TSO approval of an article are minimum performance standards. The article may be installed only if further evaluation by the operator (applicant) documents an acceptable installation which may be approved by the FAA Administrator.
• Data in the form of Transport Canada Aviation (TCA) Appliance Type Approval issued by the Minister of Transport Canada for those parts or appliances for which there is no current TSO available. The TCA certificate is included within the installation manual provided with the appliance and includes the date of issuance and environmental qualification statement.
• Data describing a part or appliance used in an alteration that is FAA-approved under a PMA. (An STC may be required to obtain a PMA as a means of assessing airworthiness and/or performance of the part).
Approval for return to service: The approval given by appropriate personnel that enables an aircraft to be returned to service. Articles: Materials, parts, or appliances. Automation: A system consisting of software and hardware to perform certain tasks. Aviation weather service: A service provided by the National Weather Service (NWS) and the FAA which collects and disseminates pertinent weather information for pilots, aircraft operators,
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and ATC. Available aviation weather reports and forecasts are displayed at each NWS office and FAA Flight Service Station. Cargo: Goods carried for revenue purposes, including dangerous goods and materials (dangerous COMAT), as outlined in Hazardous Materials Regulation 49 CFR Part 175. Category II (CAT II) operation: With respect to the operation of aircraft, it means a straight-in Instrument Landing System (ILS) approach to the runway of an airport under a CAT II ILS approach procedure issued by the FAA Administrator or other appropriate authority. Category III (CAT III) operation: With respect to the operation of aircraft, it means an ILS approach to, and landing on, the runway of an airport using a CAT III ILS approach procedure issued by the FAA Administrator or other appropriate authority. 14 CFR Part 135 certificate holder: Established 14 CFR Part 135 certificate holders, new entrant carriers, and new entrant transition carriers who hold, or are required to hold, a certificate holder Certificate or Operating Certificate approved under 14 CFR Part 135 for the purpose of conducting operations, including maintenance, preventative maintenance, and alteration of aircraft. Consumables: Materials to be consumed during certificate holder operations. Contractor: Services purchased by the company to supplement operations. Crewmember: A person assigned to perform a duty in an aircraft during flight time. Cruising altitude: An altitude or flight level maintained during en route-level flight. This is a constant altitude and should not be confused with a cruise clearance. Data: Information that supports and/or describes the alteration or repair, including the following: • Drawings, sketches, and/or photographs • Stress analysis • Service bulletins • Engineering orders • Operating limitations Dangerous goods: Articles or substances that can pose a risk to safety, health, or property when transported by air and that are classified according to criteria set by the DOT, ICAO, and/or IATA. HAZMAT takes many forms such as in passenger bags, in cargo shipments, and as COMAT. Departure: The process when an aircraft begins to move under its own power (forward or backward) for purposes of flight. Directives: Policies, procedures, and instructions that directs how to conduct certain tasks.
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Dispatcher: Personnel responsible for authorizing the departure of an aircraft. The dispatcher must ensure, among other things, that the aircraft’s crew have all the proper information necessary for their flight and that the aircraft is in proper mechanical condition. Document: A written description of a system, a method, or a procedure; a written statement of authorization, conditions, or limitations; or a file of information. Dry lease: Any agreement in which a lessee, which could be a certificate holder, bank, or leasing company, leases an aircraft without flight crewmembers to a certificate holder (the lessee) and in which the lessee maintains operational control. Duty position: The functional or operating position of a crewmember or aircraft dispatcher. For 14 CFR Part135 operations, duty positions are pilot-in-command, second-in-command, flight attendant, and aircraft dispatcher. Emergency: When emergency is used to describe a procedure or process, it refers to a nonroutine operation in which certain procedures or actions must be taken to protect the crew, the passengers, or the aircraft from a serious hazard or potential hazard. Execution directives: Compared with directives, execution directives are more detailed and specific as to how to conduct certain tasks. Facility: Support system providing the mechanisms for supporting the execution of certain tasks. Federal Aviation Administration: The government agency responsible for air safety and operation of the air traffic control system. Fix: A geographical position determined by visual reference to the surface, by reference to one or more radio Navigational Aids, by celestial plotting, or by another navigational device. Field approval: An approval by an authorized Airworthiness Aviation Safety Inspector of a major repair or major alteration that is accomplished by one or more of the following, as appropriate: • Examination of data only—one aircraft • Physical inspection, demonstration, testing, etc.—one aircraft • Examination of data only—duplication on identical aircraft Flaps: Control surfaces installed on the trailing edge of a wing and used to increase the amount of lift generated by the wing at slower speeds. Flaps also have the effect of slowing an aircraft during its landing approach. Flight crewmember: A pilot or flight attendant assigned to duty in an aircraft during flight time. Flight manual: Any manual authorized by the FAA and required to be carried aboard each aircraft for the guidance of crewmembers when conducting flight operations. A flight manual may be an approved AFM, an approved RFM, or an approved CFM.
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Flight Operations: The system that pertains to aircraft movement. Flight plan: Specified information relating to the intended flight of an aircraft. Flight time: The time from the moment the aircraft first moves under its own power for the purpose of flight until the moment it comes to rest at the next point of landing. Function: Appropriate or assigned duties, responsibilities, missions, tasks, powers, or duties of an individual, office, or organization. General manual: A manual providing guidance for all categories of flight and ground personnel conducting air transportation operations. The general manual must include the duties and responsibilities of each category of employee, adequate policy, direction, and guidance for the safe and efficient performance of the duties assigned to each category of employee. The GOM and GMM are two major segments of a certificate holder’s general manual, if required. Go-around: Procedures for a pilot to abandon the approach to landing. Holding procedure: A predetermined maneuver that keeps aircraft within a specified airspace while awaiting further clearance from air traffic control. This maneuver is also used during ground operations to keep aircraft within a specified area or at a specified point while awaiting further clearance from air traffic control. Inspection: The routine performance of inspection tasks at prescribed intervals. The inspection must ensure the airworthiness of an aircraft up to and including its overhaul or life-limits. Lease: Any agreement by a person (the lessor) to furnish an aircraft to another person (lessee) to be used for compensation or hire purposes. Liability: The accountability for failure to comply with the certificate holder’s policies and procedures. Mail: This includes airmail, company mail (i.e., parts), or documents to ensure operational integrity of dangerous goods or materials. Maintenance: Inspection, overhaul, repair, preservation, and the replacement of parts, but excludes preventive maintenance.
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Major alteration: An alteration not listed in the aircraft, aircraft engine, or propeller specifications that also fit one or more of the following: • Might appreciably affect airworthiness by changing weight, balance, structural strength,
performance, power plant operation, or flight characteristics.
• Is not done according to accepted practices or cannot be done by elementary operations. Major repair: A repair that fits one or more of the following: • Might appreciably affect airworthiness by changing weight, balance, structural strength,
performance, power plant operation, or flight characteristics if improperly done.
• Is not done according to accepted practices or cannot be done by elementary operations. Manual: A collection of the information, policies, procedures, and guidance prepared by a certificate holder to instruct company employees in the performance of their assigned duties. Material: Substance to be consumed or processed during the certificate holder operations. Minimum equipment list: A list of aircraft equipment that must be in good working order before an aircraft may legally takeoff with passengers. Repairs to some items not essential to an aircraft’s airworthiness may be deferred for limited periods of time approved by the FAA. Minor alteration: Any alteration that is not classified as a major alteration. Minor repair: Any repair that is not classified as a major repair. Missed approach: The segment between the missed-approach point, or point of arrival at decision height, and the missed-approach fix at the prescribed altitude. Model: An abstraction of a subject that allows one to answer questions about the subject. A representation of a complex, real-world phenomenon within some acceptable and predictable tolerance. Nonscheduled maintenance: The performance of maintenance tasks when mechanical irregularities occur. These irregularities are categorized as to whether or not they occur during flight time. Normal: When normal is used to describe a procedure or process, it refers to a routine operation (without malfunctions). Operations: The movement of aircraft operated under 14 CFR Parts 121, 119, and 135, and the certificate holder’s resources and organizational structure that supports or has impact on that activity.
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Operator Manufactured Parts (Owner-Produced Parts): Parts manufactured and documented by the operator for use only on that operator’s aircraft. The parts must comply with the original type design and cannot be part of a pool or borrowing agreement. Outsource: Make arrangements with other organizations to provide supplemental resources. Oversight: An activity that assures compliance with applicable regulations and the operator’s manual. Included in this process are adjustments to the operators program as required. Parts: Any engine, propeller, component, accessory, material, or hardware used on a certificate holder aircraft. Parts Manufacturer Approval (PMA): Parts produced by manufacturers other than the type certificate holder. These parts must be identical to parts covered under a type certificate, and they must be marked as such. FAA manufacturing inspectors or a manufacturer with parts manufacturer approval authority may approve these parts for use. Passenger: Revenue and nonrevenue passengers. Payload: Passengers, cargo, and mail transferred by aircraft. Performance analysis: The process that defines the differences between what is expected in a task and what is actually being done. Performance measurement: A description of the desired outcome of a certificate holder element process, used to determine if the desired results of the process were achieved. Pilot weather report: A report of meteorological phenomena encountered by aircraft in flight. Policy: A written requirement established by a certificate holder’s management that is expected to be complied with by appropriate employee personnel. A policy may be within a procedure or stated separately. A written requirement such as “No flight may depart on a cross-country flight without a spare case of oil” is an example of a policy. Preflight package: Documents prepared before the flight that contains detailed flight information of route, weather, fuel, airport, etc. Procedures: A logical progression of actions and/or decisions in a fixed sequence that is prescribed by a certificate holder to achieve a specified objective. In short, a procedure is a step-by-step guidance on how to do something. Process: Linked activities designed to produce a desired result or end product for a certificate holder. Quality assurance: An oversight function that assures compliance with the CFR and the certificate holder’s policies and procedures.
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Ramp: The aircraft parking area at an airport, usually adjacent to a terminal. Records: Information gathered from the operations of a certificate holder. Records and reporting systems: The system by which a certificate holder manages the records used to show the aircraft are airworthy. Records and reporting systems that reflect the certificate holder’s use of its procedures and ensure the issuance of required reports. Resources: Assets and services used to support the execution of certain tasks. The resource and services include, but are not limited to, personnel, equipment, financial, information infrastructure and technologies, legal services, telecommunications, and the actual operational facilities. Resource provision: A provision to plan for, acquire, allocate, and supply the resources to support the execution of certain tasks. Responsibility: The certificate holder organization, or person within, who owns the process and is answerable for the quality of the process. Return to service: The action of making an aircraft operational, after approval has been granted by appropriately rated personnel. Risk: An expression of the probability and impact of an undesired event in terms of event severity and event likelihood. Risk indicator: A grouping of safety- and/or performance-related data that reflects an area of potential risk that is expected to have sufficient data or justification to calculate a representative value for a particular certificate holder system, subsystem, or element. Risk management: An iterative management activity dedicated to assuring that risk is identified, documented, eliminated, or controlled within defined program risk parameters. Route segment: A portion of a route found on each end by a fix or navigation aid. Safety: An inherent attribute of a certificate holder’s properly designed systems, subsystems, and elements. Safety assessment: A systematic process of collecting, analyzing, and evaluating performance data to determine a certificate holder’s exposure to risk. Safety Risk: An expression of the probability and impact of an undesired event in terms of hazard severity and hazard likelihood. Scheduled maintenance: The performance of maintenance tasks at prescribed intervals. Screen: Examine systematically to determine suitability.
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Security: Regulatory requirements to ensure the compliance in matters associated with: • Dangerous goods • Airport • Passengers • Drug and alcohol
Security screening: Questioning passengers during check-in and ascertaining status of luggage. This also includes random check of passengers and bags during the boarding process. Simulator: A ground-based device used to train pilots that simulates flight scenarios, including emergency situations. Special tools: Highly specialized tools such as tensiometers, micrometers, and torque wrenches. Stopway: An area beyond the takeoff runway, no less wider than the runway and centered upon the extended centerline of the runway, able to support the airplane during an aborted takeoff without causing structural damage to the airplane, and designated by the airport authorities for use in decelerating the airplane during an aborted takeoff. Supplemental Type Certificate (STC): When a major change in type design does not require a new application for a type certificate, a supplemental type certificate is issued. Parts manufactured under a supplemental type certificate are approved under the supplemental type certificate. System: A group of interrelated processes, which is a composite of people, procedures, materials, tools, equipment, facilities, and software operating in a specific environment to perform a specific task or achieve a specific purpose, support, or mission requirement for a certificate holder. System safety: The application of special technical and managerial skills to identify, analyze, assess, and control hazards and risks associated with a complete system. System safety is applied throughout a system’s entire life cycle to achieve an acceptable level of risk within the constraints of operational effectiveness, time, and cost. Systems approach: The structured, safety-driven means by which the FAA will certificate and survey elements that are designed to interact predictably within the certificate holder’s systems and subsystems. Systems safety analysis: An activity designed to quantify certificate holder systems through modeling and analysis of their subsystems and assessment of their processes and procedures to explore and understand the interactions of the safety elements. Technical Standard Order (TSO): A technical standard order is a minimum performance standard for specified articles used on civil aircraft and is issued by the FAA. These articles may be used on a variety of equipment items.
Tool: An instrument used in certificate holder operations to provide functional services such as a hammer and test apparatus, etc. Training program: A system of instruction including curriculums, facilities, instructors, check airmen, courseware, and instructional delivery methods (including OJT, testing, and checking procedures) is used by a certificate holder ensures personnel are trained to perform assigned duties in accordance with the certificate holder’s approved programs. Training delivery methods: Methodology for conveying information to a student. For example, this may include lectures, demonstrations, audiovisual presentations, programmed and directed self-study workshops, drills, training devices, simulators, aircraft, computer workstations, OJT, etc. Type Certificate (TC): As defined by 14 CFR 21.41, a type certificate includes the type design, operating limitations, type certificate data sheet, applicable regulations, and any other conditions or limitations prescribed by the FAA Administrator. Unexpected situation: Interruption to the normal procedures, for example, situations that are of an emergency or abnormal nature. The examples include: • Engine failure • Cabin door light • Pressurization failure • Medical emergency • Onboard fire Wet lease: Any agreement in which a lessor (U.S. certificate holder only) leases an aircraft, with at least one pilot and one flight crewmember, to either a U.S. certificate holder, foreign certificate holder, or a foreign person (the lessee). Work force: Human resources, including certificate holder employees and contractors, to accomplish assigned operational missions.
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