doing it: the reflective practioner
DESCRIPTION
Closing Keynote: EDUCAUSE MidwestRegional. March 12013TRANSCRIPT
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
THE REFLECTIVE
PRACTITONER
DOING IT
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
Explore the processes that produce, and reproduce, culture.
Describe the role of the IT Leader as sense-maker.Review a model for mapping transformational change.
The Reflective PROCESS
Determine the perspective of
the actorsIdentify the facts and issues
Develop an understanding of
the problem
Determine the actions needed
Determine the
consequences
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
10% CIOs21% Senior IT29% in a
Support Position
8% are faculty30% are first
time attendees50 % from DR
INT/EXT
24% MA l and ll14% BA6% AA6% Med, Law,
Bus & Eng1% Other
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
…have been tasked with a project based on a meeting at which you were NOT present?
…have had to scramble to replace hardware and software?
…are confident their President, Provost & CFO could list IT’s top 3 challenges?
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
HOW CULTURE IS PRODUCED
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
“
”
All that invisible stuff that glues organizations together…the stuff that’s hard to codify, hard to evaluate, and certainly hard to measure and therefor manage.
HOW CULTURE IS PRODUCED
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
HOW CULTURE IS PRODUCED
Seth Goden, Poke the Box
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
CULTURE is not invisible
People create the meanings they need
HOW CULTURE IS PRODUCED
Photo credit: Byron Houlgrave/Des Moines Register
HOW CULTURE IS PRODUCED
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
ANTHROPOLOGY Inc. by Graeme Wood.
…the foundner of the ehtnographic method, Bronislaw Malinowski, called the “imponderabilia of actual life…small incidents, characteristic forms of taking food, or conversing, or doing work [that] are found occurring over and over again.”
HOW CULTURE IS PRODUCED
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
EVERYONE SEES TECHNOLOGY AS MAGIC
Internal Audit noted that there is no process in place to periodically evaluate segregation of duty conflicts within Banner.
Internal Audit noted that there is no process in place to periodically evaluate segregation of duty conflicts using Banner or another automated solution.
X
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
CULTURE CHANGE
• Shared Experience• Visual artifacts• Language•Narrative
Happens – and can be seen – by looking and listening for the processes through which people explain their experience.
HOW CULTURE IS PRODUCED
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
Earthrise: How Man First Saw the Earth:Dr. Robert Poole
EMICthe insider, the native, the other
ETICthe outsider, the researcher, the scientist
IT LEADER AS SENSE-MAKER
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
The process of constructing through direct personal observation of social behavior, a theory of the working of a particular culture in terms as close to possible to the way members of that culture view the universe and organize their behavior within it.
IT LEADER AS SENSE-MAKER
R. Bauman: An ethnographic framework for the investigation of communicative behavior.
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EDUCAUSE Midwest Regional Conference | Chicago, March 2013
A tradition of decentralized decision making…preserves the local control of funds…that necessitates transactional processes of coordination.
IT LEADER AS SENSE-MAKER
http://xkcd.com/140/
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
DVD/VHS action controls- Off-Air cable tuner control - Source video preview - Independent microphone selection & volume - Button function feedback - Help assistance requesting - Volume muting - Display picture mute - Multimedia room presets - Lighting control & presets - Projection screen control - Control system over-ride - User authentication access - User skill level layering - Capture system control - Camera PTZ control - Scheduled based system shutdown protection - System alarm notification - Security alarm notification
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
Ervin, Alexander 2000. Applied Anthropology: Tools and Perspectives for Contemporary Practice: Needham Heights, MA: Allyn and Bacon.
The participants should determine the actual questions for research, the methods, and the sources of data, and ultimately have ownership over the information and how it is to be used.
• The Facilitator “
”
REPRESENTATIONAL
RELATIONALREFLECTIVE
The SLA
The Service Catalogue
Modeling behavior Understanding
root causes
• The Broker INTERVENING CONDITIONS
STAGE 1Perception
• Perception of the need for brokering
• Conflict, breakdowns
PROBLEMS• Barriers to
anytime, anywhere support.
• Uneven vulnerabilities
STAGE 2Intervention
• Establishing trust and rapport
• Maintaining connections
STRATEGIESLinking through• Advocating• Negotiation• Intervening• Sensitizing• Networking• Innovating• Mediating
STAGE 3Outcome
• Established connections among IT and academic staff and leaders
• Maintained collaboration across campus
ResolutionLack of Resolution
Continue breakdown
Communication • Age • Time • Politics • Economics • Bureaucracy • Technology
Jezewski, M.A., & Sotnik, P. (2001). The rehabilitation service provider as culture broker: Providing culturally competent services to foreign born persons. Buffalo, NY: Center for International Rehabilitation Research Information and Exchange.
EDUCAUSE Midwest Regional Conference | Chicago, March 2013
• As a Participant-observer • As a Facilitator• As a Broker
IT LEADER AS SENSE-MAKER
Exchanging information, altering activities, sharing resources, and enhancing the capacity of another for mutual benefit and to achieve a common purposeCOLLABORATIO
N
Exchanging information, altering activities, sharing resources for mutual benefit and to achieve a common purposeCOOPERATION
Exchanging information, altering activities for mutual benefit and to achieve a common purposeCOORDINATION
Exchanging information for mutual benefitand to achieve a common purposeNETWORKING
Himmelman, A. (1996) On the theory and practice of transformational collaboration: Collaboration as abridge from social service to social justice. In C. Huxham (Ed.), Creating Collaborative Advantage. London: Sage Publishers.
Mapping Transformational Change