DevOps@TGT

Heather Mickman@hmmickman

Ross Clanton@rossclanton

(re)building an engineering culture

#DOTGT

a bit about us

53 years of service

347,000 team members

1,805 stores

TargetOmnichannel Retailer Fortune 50

source: abullseyeview.com

7 HQ locations

38 distribution centers

3 data centers

#DOTGT

our story involves two important sets of people

people who consume technology solutions people who create technology solutions

#DOTGT

and how we navigated

culture organization system complexity

#DOTGTengineers feeling

devalued, frustrated

to overcome some not so unique challenges

zombie projects consuming

time, money, and people

loss of agility

focus on siloing + local optimization

#DOTGT

the first thing we knew we had to do was …

#DOTGT

so far our journey has involved

enabling, unleashing

cultivating, growing a movement

getting alignment

figuring out how to across the enterprise

#DOTGT

so Target wanted to create cool, digital guest experiences

#DOTGT

multiple “sources of truth” connected by unique point-to-point integrations

but getting the data needed was easier said than done

#DOTGT

shared services

queues

having to

in addition we had a matrixed operating, delivery model that moved slowly

NOW SERVING

938 12541253

1252

1251

which led to

which led to

#DOTGT

discovering the power of APIs

that would be the API I’ve almost

finished coding …

there’s got to be a better way to get to

our data!

#DOTGT

“alien” concepts new tools simplifying

to solve meant listening to a radical group of change agents (aka engineers)

have you heard about CI/CD? Agile?

#DOTGT

and the results speak volumes

53x business capabilities

enabled

including

we continue to focus on enabling new business capabilities

our focus: enable market, not business, disruption

we aren’t driving the increase but our APIs have to be ready

source: comScore Key Measures, October-December 2014

> 90 API products > 80 deployments per week > 17 billion monthly API calls < 10 incidents per month

in 2014

traffic up

42%

280k orders fulfilled 2014

Black Friday weekend

APIs built to handle serious traffic

holiday 2015

#DOTGT

we had to transform pockets of change agents

movement using

internal in-conferences

into a BIG

internal social media

monthly share-outs quarterly hackathons

#DOTGT

bringing in outside voices, we made it fun

Just heard the news.

#DevOpsDays is on Thursday, October 2

(Got so excited she spilled Starbucks on her laptop.)

Rob Cummings

Fletcher NicholMichael Ducy

Jeff Sussna

Ian Malpass Andy Domeier

Sean O’Neil

Jez HumbleTom Duffield

Matt Konda

#DOTGT

sharing our story, nurturing the grassroots to grow

5001000

February2014

June2014

October2014

February2015

June 2015

October2015

community members internal event attendance

37

975

target.github.io

#DOTGT

and connecting with larger issues facing company

under pressure to fundamentally change ourapproach to technology delivery from the

most important, demanding, savvy people in the world

ourselves

internal customers

competitors

Target Guests

we needed engagement to move forward

#DOTGT

direction

course

and align executives to set direction, course

CI/CD maturity framework, assessment toolkit

identified, aligned champions to work with senior executives to:

• establish DevOps and automation goals and priorities

• drive continuous delivery maturity assessment • champion DevOps and Automation within their

portfolio

≈

engineering practices

Continuous Integration

4-8 weighted data points per practice

to assess maturity

Configuration ManagementQuality AssuranceData Management

DeployEnvironment & Infrastructure

scoring

0 = This practice is not followed at all by the team

CI/CD adoption score

calculated using data points

1 = The team has started to learn this practice but is not yet applying it 2 = The team has started to apply this practice but has little experience with it 3 = The team is applying the practice at least 50% of the time 4 = The team applies this practice most of the time but has some notable exceptions 5 = The team applies this practice consistently

#DOTGT

then align our peers by drawing on external expertise

Brooklyn Park, MN • March 19, 2015

Keynote• Gene Kim

Speakers• Jason Cox • Scott Prugh

TTS Leadership DevOps Summit

• Jonny Wooldridge • Courtney Kissler

• Nicole Forsgren

#DOTGT

thus combining tops down support with a strategic focus

the

BIGquestion

“How in the hell are we going to scale?”

modernize tools, methodologies

adopt Agile and DevOps

increase speed, agility

pay down tech debt

#DOTGT

operatingmodel

• simplify structure, accountability

• enable full-stack product ownership

• standardize services

• establish practices area

deliverymodel

• shift to product focus

• drive end-to-end accountability

• adopt Scrum framework

modernizationstrategy

• loosely coupled architecture

• APIs

• cloud ready

• self-service, lightweight tools

1. make structural changes

Financial Prioritization

Financial Appropriation

IT Strategy & Benchmarking Emerging Technologies TTS Comms

Mergers & Acquisitions TTS OCM

IT Ops & Process Enterprise Governance

Financial Prioritization

Financial Appropriation

CDCI

#DOTGT

converge movementsgrow pool of

coaches

converge movementsgrow pool of

coaches

connect expertsdrive learning

align prioritiesmaintain laser focus

2. connect important dots

#DOTGT

3. build an internal incubator environment

#DOTGT

4. develop, expand learning service offerings challenges 30+ day experience introducing, leveling

up Agile Scrum, DevOps, Lean skills

flashbuilds* 1-3 day events to create a usable feature, solve a problem

open labs 90-minute sessions twice weekly for questions, answers, and good old fashioned inspiration

*check target.github.io for details

immersive learning

#DOTGT

aligned with

strategic priorities

and folks ready to

#DO

5. prioritize demand based on constraints

key partners include coaches working with teams who are able to connect the Dojo with teams …

#DOTGT

which has helped move fast

and a first round of immersive learning for our senior executives

resultsso far

(since April 2015)

throughput

outcomes

personal

14 6 200+challenges flashbuilds learners

building team from delegating tasks to individuals to get things done

to working as team to come up with the best solution, one that all supported

lead engineer

confidence from worrying about calls in the night during production deployments

to being able to go to bed knowing what’s ready for deployment works and there will be no calls

senior engineer

collaboration from environment not conducive to real-time collaboration

to environment that enables face-to-face communication, progress

scrum master

consistency from 3-month process involving 2-3 dozen requests to other teams with inconsistent results

to 30-minutes to deploy consistent full-stack environment

velocity from single person spending 6-12 hours to merge/promote code every 2 weeks

to everyone being able to merge/promote code in minutes

foundation from having an idea that sounds really great in theory

to being able to use new tools to be successful in reality (including uncovered unknown required work)

#DOTGT

what have we learned in 6 months?

expect the unexpected

befriend your landlord

don’t overly focus

on one area

a successful Challenge needs a good charter

MVPs rock

#DOTGT

next step in scaling

taking the

global

#DOTGT

be exclusively inclusive

our advice to others?

unlearn what you have learned

empower yourchange agents

don’t wait to

connect with broader DevOps Enterprise community

#DOTGT

here’s what we’re looking for help with how do you scale

across an enterprise?and follow our journey

Target Tech Bloghttp://target.github.io

The Goat Farmhttp://goatcan.do

tweet us

@hmmickman @RossClanton