Districr PresidentNitin Pise9423s79988

District SecretaryVaibhav Bhangare

9423884343

District TreasurerAbhijitJagap

9869071538

To,

Shri. A.N.Dhanorkar,

Pr. General Manager,

Sanchar Bhavan, BSNL,

Pune BA, Pune 41 1009

Sub.: - Submission for Justified man power requirement in Pune BA aS per operational norms &

guidelines for organisational restructuring of business areas issued by BSNL, New Delhi-reg

Ref.No.:- 1) File No. 4-212014- Restg. Vol V(Pt)Dated: 27.08.2020 byBSNLCO, New Delhi

2) File No. 4-212021- Restg. Dated: 17.11.2021 byBSNLCO' New Delhi.

Res Sir,

This is in context of above captioned subject & references, we being a representative

recognised association would like to submit our .justification for the number of executives' posts

in pune BA as per operational norms & guidelines for organisational restructuring issued by

BSNL CO, New Delhi vide above even dated referred letters.

ln post vRS-2019 era, every unit of BSNL, Pune is facing an acute manpower shortage.

lnterestingly, the claim of management about outsourcing of various activities like, outdoor plant

maintenance through cluster partners, BTS Maintenance, cscs, encouraging payment through

online mode & others have proved very futile as none of these hired agencies have stopped the

churning of the customer base. Hence, the revenue generation is not showing any

improvement. Moreover, during these nearly last 2 years of period, ownership of BSNL brand &

its associated services become questionable amongst the all customers. lt is imperative that'

everyone needs to come out from the illusion that, after VRS-2019' work load on executives has

reduced. But in veracity, every executive is carrying the work load which is increased manifold

as all the activities which are appears to be outsourced but in past same were performed by

non-executive staff. so, therefore, due to tender & vendor clauses, poor workmanship, non-

professional approach by vendors, erratic & irresponsible behaviour of vendor appointed staff,

our executives are compelled to face aggravated & furious customers'

From BSNL point of view, Pune BA forms the backbone for core network of western region

catering connectivity to& from all directions of Maharashtra aggregating. data & mobile traffic'

Pune BA is also hosting Billing, vAS including sMSC which is presently delivering monthly

average 500 Million bulk messages & lN network consisting customer base of Gujarat, MP,

chhattisgarh & Maharashtra of cM vertical. BSNL's ambitious project of migrating customers

from old & obsolete electronic switches to NGN switching is also being operational in Pune. DR-

NoC of our data customers including ADSL & FTTH services is available in Pune & being

Regd. Office: Flat No. A-302, Life Style Residency, Plot no: GH 41-42, Sector-65, Faridabad, Haryana-12L005

managed by BBNW circle. Providing necessary uninterrupted power supply & media

connectivity to all these units being done by executives of Pune BA'

Below table depicts the comparison of BSNL',s two metlo circles & 5 very large business areas

on the different parameters viz. Geographical area covered by each metro circle, BAs, &

revenue billed during last 3 financial years

Sr.No Name of MetroDistricUlarge BA

PopulationincludingDist. inMillion

Areaservedin Sq,KM

BSNL Annual Revenue in Cr.

2018-1 I 2019-20 2021-21

1 Pune BA 7.8 15642 435.26 435.17 450.79

2 Ahrnedabad BA 7.5 7170 252.98 222.1 '188.8

J Bangalore BA 10.3 2196 607.06 508.53 487.51

4 Hyderabad BA I 7257 318.2 239.1 262.99

5 Ernakulam BA s063 312.43 26A.13 204.11

t) Rolkati Telecom Circle 14 1887 372.20 458.92 429.89

7 Chennai Telecom Circle I J-J 8452 563.18 534.46 480.0'l

As per restructuring norms circulated, Pune BA is ranked in category-1 very large area

i.e. having annual revenue more than Rs.250 Cr. Above details show that, Pune BA is having

Ligger op-eration area than other 4 large BAs as well as 2 metro circles. Hence, keeping vision &

mis-sion ior at least next 5 years, executive strength exclusively for Pune BA shall be maintained

at par witn metro circles. ti is to oe emphasised that, Pune BA is futfilling the connectivity need

of iwo separate & large Municipal Corporations, 3 Cantonment areas which are now covered by

pune Meiropolitan Regional Development Authority (PMRDA) along with 13 tehsils even though

it is not a state capital;s like other similar very large BAs. Future business growth in wireline as

well as wireless segment considering advent of technology & its associated challenges may be

considered before drawing any conclusion.

l.DetailsofstaffstrengthcalculationaSpercirculatednormsatBAlevelAs per organisation chart following no of executives proposed

i) For HQ Unit:

No. of SDES No. of AGMS No. of DGMS

11 2 1

ii) For Vigilance Unit,

No. of SDES No. of AGMS

3 1

Regd. Office: Flat No. 4-302, Life Style Residency, Plot no: GH 41-42, Sector-65, Faridabad, Haryana-L21006

iii) For Marketing Unit,

No. of SDES No. of DGMS

IJ J

iv) For Networking Unit,

No. of SDEs No. of DGMs

13 3

v) For finance Unit,No. of JAO/AOs No. of CAOs No. of DGMS

'18 8 4

) Total Manpower for Business area office,

For Telecom wing (i+ii+iii+iv)

No. of SDEs No. of AGMS No. of DGMS

40 J 7

or Finance wiNo. of JAO/AOs No. of CAOs No. of DGMs

18 8 4

2. Details of staff strength calculation as per circulated norms at area office:-

i) cFA Outdoor (OSP):-

Operational norms are DEL=1* Landline+1.5 Broadband+3.1C including PRI for cluster with

last pillar to customer outsourced.

For CFA Outdoor (OSP)

Sr.No.

Area No. ofSDCAS

WorkingDELS

No. ofSDEs/JTOs

No. ofAGMs

1 Rural19

17774 1

2 Urban 161 579 27 t)

ii) Number of BSNL executives in indoor area.

Operational norms in Urban area for equipped capacity of exchanges are 3 SDEs/JTOs for>10K Lines, 2 SDEs/JTOs for 2k to10K. 1 AGM for 5 SDES

Operational norms in Rural area for equipped capacity of exchanges are 5 SDEs/JTOs for>10K Lines, 4 SDEs/JTOs for 5K to10K. & 3 SDEs/JTOs for 5K to 2K.1 AGM for 5 SDEs.

Regd. Office: Flat No. A-302, Life Style Residency, Plot no: GH 41-42, Sector-65, Faridabad, Haryana-121006

Area No. ofSDCAs

Total No ofExchanges

Totalequippedcapacitv

No. ofSDEs/JTOs

No. ofAGMs

Rural19

166 587'10 38 8Urban 134 392739 124 25

For lndoor (lSP)

Consumer Mobility operational Work (BTS Maintenance)

Sr. No. Area No of BTS(2G+3G)

No. ofSDEs/JTOs

No. of AGMS

1 Rural 664 17

2 Urban 1043 15 4

iv) Tx Circle/BA :-Transmission OFC Route maintenance non SLA Based Operational norms in non-SLAbased non terrain condition, 1 SDE/JTO for every per 300 RKM.

Total OFCLenqth

No. of SDES/JTOSrequired

No. ofAGMs

5497.5 RKM 19 5

Sales & Marketing (franchisee manager) & CSC work:-CSC NormsCategory ACategory BCategory C

a)7.

2.

3.

Sr. No. Type ofCSCs

No. ofCSCs workingby BSNL

No. of SDE(JTOs

No. of AGMs

1 Type -l 5 52 Type-ll 14 7

Type-lll 14 4

Regd. office: Flat No. 4-302, Life style Residency, Plot no: GH 41-42, sector,65, Faridabad, Haryana-j.21006

b) No. of S&M territoryNorms per Franchisee Manager1. One Territory2. Two Territory3. Three Territory

No.Type ofTerritory

Total TerritoryNo. ofSDEs/JTOs

No. of AGMs

1 Nil Nit

22 B 1 1

(- 22 7

As per norms, 1 AGM shall be posted in each area for every 50Cr' revenue'

vi) Core Network(Txn) lndoor PlantAs per norms shared for core network indoor work for I hours working,l SDE/JTO shall

be posted for every 4 stations along with non-executive staff. But, for 41 type station

where 24 hours working is required, 6 SDEs/JTOs are sanctioned'

Sr. No, Type ofStation

Total no. ofstations

No. ofSDEs/JTOs

No. of AGMS

1 A1 24 Hrs Nit Nil Nil

2 (24 Hrs) Nil Nit Nil

3 B (12 Hrs) Nil Nil Nit

4 C (8 Hrs) Nil 15 4

3 SDES/JTOS in every DGM area in Pune Urban & 3 SDE$iJTOS in Rural area'

vii) Two SDEs/JTOs for each area office to coordinate with other units (As per Point

No.7 (iii) as per above referred letter at 2).

viii) one SDE/JTo for RF optimization, coverage each as BA & Area (As per Point

No.7 (ii) as per above referred letter at 2).

ix) Finance Stream operation norms:-i) One CAO for each area office having revenue Rs' 10Cr'

ii; ttorms for JAO/AOs:- No of DELs=1* Landline+1 5 Broadband+1 5 *FTTH+

a*t /\

Up to DELs 1,20,000:- 8 JAO/AOs

For every additional 25K, 1 AOiJAO

Total DELs=21 1947Therefore, total AO/JAOs required= 12 excluding LC billing'

Regd. Office: Flat No. A-302, Life Style Residency, Plot no: GH 41-42, Sector-65, Faridabad, Haryana-121006

No. of SDES No. of AGMs No. of DGMS

290 6'l 4

> Total Manpower for area offices,For Telecom wing (i+ii+iii+iv+v+vi+vii+viii)

For Finance wing (ix)

Gross total of Manpower for Pune BA (A+B)

Finance wiorNo. of JAO/AOS No. of CAOs No. of DGMs

30 10 A

Manpower shall be considered/norms to be given for below units.A) Planning & MM

1 . For Central Store Depot activity.2. For Land Monetisation/Building leasing ouusale.3. lnstallation (Switching/Power planUBattery).

B) EB at BA Level'1. CRM Activity (Feasibility/ Execution of new work) at BA level for incoming

cases.2. Persuasion for expeditiously commissioning of work at different

circles/BAs regarding centrally issued work orders for PAN lndia & PAN

Maharashtra EB Projects.3. Persuasion for expeditiously restoration of services at different

circles/BAs for PAN lndia & PAN Maharashtra EB projects.

4. Deployment of manpower for specific projects viz. CCTNS,CCTV

C) One Network staff at NIB Level of CFA as well as CM vertical as now

activities of both units need to be integrated as per BSNL CO, New Delhi

instructions. Iolal22 nos of man power need to be deployed for this activity

fot 24X7 centrally monitoring purpose.

D) For Liaoning & co-ordinating with other agencies, & customers a dedicated

DGM cadre officer as a Public Relation Officer shall be provisioned'

E) i) ln S&M, clarification shalt be issued regarding manpower norms for CSCs

& Franchisee Manager (FM). As activities of both posts.are totally different &

cannot be clubbed with each other.

No. of JAO/AOs No. of CAOs No. of DGMS

tz 2 1

No. of SDEs No. of AGMs No. of DGMS

330 64 11

Regd. Office: Flat No. A-302, Life Style Residency, Plot no: GH 41-42, Sector-65, Faridabad, Haryana-121006

ii) Moreover, FM & EB posts are marked for activity related to CM & LCverticals, separate manpower may be earmarked for CFA vertical to carryS&M activities.iii) Manpower shall need to be provisioned for Retailer Manager Co-ordinator

(RMC), Mobile Provisioning Customer Centre (MPCC), Approval &preservation of CAFs.

F) Core Network (lndoor plant)i) SDH/DWDM equipments have become obsolete & are not fulfilling the

requirement of ever-growing data demand.ii) Due to linear OFC routes, many of BSNL's PoPs are vulnerable to

frequent outages. Therefore, migration of services through various otherroutes by rearranging bandwidth becomes a top priority for core networkindoor staff(PCM).

iii) PCM units in large BAs form the interface between transmission team &teams of all other verticals during commissioning, testing, operation &

Maintenance work of any BSNL services.iv) These teams shall be deployed at every location of edge

router/BNGs/MSC/BSC/TMGA//TR stations/Pols/Main Exchanges.v) ln view of proposed 4Gl5G services as well as popularity of TIP business

module for FTTH services, PCM teams will have larger role to play.

G) lvlanpower for billing of leased circuits (LC),

Pune BA is having an exclusive account & billing unit for LCs. Averageannual amount billed for (ABF) is more than Rs.55 Cr. for more than 350

numbers of EB Customer having nearly 7000 circuits spread across PAN

lndia. However, it is seems that, there is no provision of man power for this

activity. Hence, a dedicated & exclusive TR unit for LC with one CAO & 4AO/JAOS is required.

Projected manpower is require to smoothly run this mammoth organisation which spread

across the nook & corner of this district covering almost all the strategic sectors as well as

locations. The proposed executive staff strength in the executive cadre is essential to deliver &

maintain the satisfactory level of services to our esteemed customers including all Govt Deptts,

PSUS, autonomous bodies, BFSI sector & other prominent entities to which BSNL has been

exclusively mandated to provide uninterrupted connectivity as per the direction of Govt. of lndia.

It is kindly requested to consider this as our feedback before finalisation of restructuring

of executives' strength in Pune BA.

District Secretary,AIGETOA, Pune

Yours truly,

Regd. Office: Flat No. 4-302, Life Style Residency, Plot no: GH 41-42, Sector-65, Faridabad, Haryana-12j.006