haryana his project
TRANSCRIPT
1
Haryana State Health Resource Center –
Corrigendum/Addendum for Tender Notice in reference to bid
no. NIT 1 0f 2013-14 dated 14-12-2-13
Note : For the purpose of the bid no. NIT 1 0f 2013-14 dated 14-12-2-13, if there
is a conflict in the provisions of corrigendum and the RFP, this corrigendum
would override all clauses of the RFP.
Reference: Request for Proposal (RFP) for implementation of Hospital
Information System (HIS) in Health Department, Government of
Haryana
Categories of responses: Provided again, Modified, Added, Deleted, Clarification
1. Volume 1, Section 2.2. - Administrative Structure, Page 21
Provided again – Organisational Structure of Health Administration in
Haryana:
Civil Surgeon
Deputy Civil Surgeon
MS (SDH)
PS (ME) PS (H&FW)
HSHRC
DGHS DG (AYUSH) MD (NRHM) DG (ME)
Director
Deputy Director
Director
Deputy Director
VC (Medical
University)
Director
(Medical
College)
STATE
PMO (DH)
MS (DH) SMO I/C (CHC)
MO I/C (PHC)
1,20,000
Population
30,000
Population
Health Sub-Centre
(ANM) 5,000
Population
DISTRICT
2
2. Volume 1, Annexure 3_ List of Deployment Locations (FRUs), Page 168
Modified – List of locations within the Scope of HIS project along with
additional details:
S.
N Location Status Name of Facility
Address of hospital with
name and phone of
contact person.
1 AMBALA District
Hospital
GH Ambala
City(DH)
PMO, GH- Ambala City
0171-2553703
2 BHIWANI District
Hospital GH Bhiwani DH
Near Ghantaghar, GH-
Bhiwani
Rajkumar- 01664-242014
3 FARIDABAD District
Hospital
BK Hospital
Faridabad(DH)
PMO, B.K Hospital,
Faridabad
Usha Arora- 0129-2415623
4 FATEHABAD District
Hospital
GH
Fatehabad(DH)
Behind General Bus Stand,
Fatehabad
5 GURGAON District
Hospital GH Gurgaon DH
PMO, GH-Gurgaon,
Municipal Corporation
0124-2333102
6 HISAR District
Hospital GH Hisar(DH)
Sirasa Road, Near Bus Stand,
GH-Hisar
01662-278917
7 JHAJJAR District
Hospital GH Jhajjar DH
Civil Hospital, Jhajjar
MS- 01251-252410
8 JIND District
Hospital GH Jind(DH)
Near Busstand, Gohana
Road, GH- Jind
3
S.
N Location Status Name of Facility
Address of hospital with
name and phone of
contact person.
Neelam- 01681-245455
9 KAITHAL District
Hospital GH Kaithal
Indira Gandhi Multispecialty
Hospital, New Bus Stand,
Hisar Road
MS-01746-234766
10 KURUKSHETRA Ayurvedic
Hospital
SriKrishna
Ayurvedic
Hospital
Sector-8, Thanesar,
Kurukshetra
11 KURUKSHETRA District
Hospital GH Kurukshetra
LNJP, Hospital, Kurukshetra
Dr. Mukesh- 01744-293580
12 MEWAT District
Hospital
AL Afia hospital
Mandi (DH)
DH Hospital, Mandikhera
Dr. Pardeep, DCS-
9050577548
13 MOHINDERGARH
NARNAUL
District
Hospital GH narnaul DH
Civil Hospital, Narnaul
01282-251236
14 PALWAL District
Hospital GH Palwal
Agra Chowk, GH – Palwal
Meharchand- 9813025106
15 PANCHKULA District
Hospital
GH
Panchkula(DH)
GH, Sector-6, Panchkula
0172-2562199
16 PANIPAT District
Hospital GH Panipat(DH)
Bhim Sain GH-Panipat
Dr. Bhupesh (MS)–
9416368757
17 REWARI District
Hospital GH Rewari(DH)
Civil Hospital Rewari, Near
Jain Public School
Dr. Ashok Saini, SMO
4
S.
N Location Status Name of Facility
Address of hospital with
name and phone of
contact person.
9416082600
18 ROHTAK District
Hospital GH Rohtak (DH)
Civil Hospital- Rohtak, Near
Gohana Adda
Steno- 01262-251534
19 SIRSA District
Hospital GH Sirsa
Civil Hospital, Near Valmik
Chowk, Sirsa
01666-241155
20 SONIPAT District
Hospital GH Sonipat (DH)
General Hospital near OS
Ram Factory,Delhi Road,
Sonipat
0130-2231931
21 YAMUNANAGAR District
Hospital MLGH (DH)
MLGH, Opp. Telephone
Exchange, Jagadhari,
Yamunanagar
Dr. Vijay Dahiya-
9896270280
22 AMBALA SDH SDH Ambala Cant
GH, Jagadhari Road, Ambala
Cantt.
0171-2630139
23 AMBALA SDH SDH Naraingarh GH Naraingarh
01734-284024
24 BHIWANI SDH SDH Charkhi
Dadri
SMO, GH- Charkhidadri
Distt. Bhiwani
Dr.Umed Singh-9812130989
25 FARIDABAD SDH GH Ballabgarh
SDH
SDH, Ballabhgarh
Dr. Badatish:- 8130090554
5
S.
N Location Status Name of Facility
Address of hospital with
name and phone of
contact person.
26 FATEHABAD SDH SDH Tohana Tohana
27 HISAR SDH GH Hansi(SDH) GH Hansi, Near Bus Stand
01663-254096
28 JHAJJAR SDH GH Bahadurgarh
SDH
GH and Trauma Centre,
Bahadurgarh
Dr. Dalal –
8295936536
29 JIND SDH SDH Narwana
GH Narwana
Dr. R.K Singla
9416178722
30 KARNAL SDH Nilokheri CHC-
Cum SDH
Kalpna CHawla, Govt.
Medical College and
Hospital
Dr. Surinder Kashyap-
0184-2266252-54
31 YAMUNANAGAR SDH SDH Jagadhri
Jagadhari, Ambala Road,
Jagadhari, Civil Hospital
Dr. S.K Rathi
9896019597
32 JIND CHC CHC Safidon
CHC Safidon, Jind
Dr. Sonia
9992565388
33 KURUKSHETRA CHC CHC Shahbad CHC Shahbad, Kurukshetra
Dr. R.N Arya 8295936065
34 PANCHKULA CHC CHC Kalka Railway Road, Kalka,
6
S.
N Location Status Name of Facility
Address of hospital with
name and phone of
contact person.
Contact Person : Dr S.K.
Gupta 08288020278
35 PANIPAT CHC CHC Samalkha
CHC Samalkha, GT Road,
Delhi
Dr. Jitender, SMO
9416427715
36 ROHTAK CHC CHC Meham
SMOI/c GH-Meham,
Bhiwani Road, Meham
Dr. Aarti- 9416521122
37 SIRSA CHC CHC Dabwali SMO, CHC Dabwali
01668-222053
38 MOHINDERGARH
NARNAUL CHC
SDH
Mahendragarh
CHC, Mohindergarh
Dr. Advin
9416159856
972930111
39 FARIDABAD
Urban
FRUs at
Faridabad
FRU I
FRU 1, Sec-30, Near Police
Line
Dr. S.L Mehra
9891741610
40 FARIDABAD
Urban
FRUs at
Faridabad
FRU II
FRU-11, Sec-3, Ballabhgarh
Dr. Parihar
9999979560
41 ROHTAK Medical
College
Pt B.D Sharma,
PGIMS, Rohtak
Pt B.D Sharma, PGIMS,
Rohtak
01262-212641
7
S.
N Location Status Name of Facility
Address of hospital with
name and phone of
contact person.
42 MEWAT Medical
College
SHKMGMC,
Nalhar, Mewat
SHKMGMC, Nalhar Medical
College, Mewat
43 SONEPAT Medical
College
BPS GMC,
Khanpur Kalan,
Sonepat
BPS GMC, Khanpur Kalan,
Sonepat
1263-283063
44 PANCHKULA PHC Pinjore
Near Bus Stand, PHC
Pinjore, Panchkula
Dr. Anoop- 9896480423
45 PANCHKULA PHC Morni
PHC Morni, Morni Hills,
Panchkula
46 PANCHKULA PHC Old Panchkula Dr. Ramandeep- 9815111550
47 PANCHKULA PHC Barwala Dr. Sanjeev Goyal-
9417095466
48 PANCHKULA PHC Hangola Dr. Vikas Gupta
9996619110
49 PANCHKULA PHC Kot Dr. Arundeep
9254793026
50 PANCHKULA PHC Nanakpur Dr. Charu
8930499775
51 PANCHKULA PHC Surajpur Dr. Rohini
9876345452
8
S.
N Location Status Name of Facility
Address of hospital with
name and phone of
contact person.
52 PANCHKULA Polyclinic Sec-26, Panchkula Sec-26, Panchkula
53 PANCHKULA Dispensar
y Sec-19, Panchkula Sec-19, Panchkula
54 PANCHKULA
CHC
Raipur
Rani
CHC Raipur Rani Dr. Sukhraj-
9417868434
55 GURGAON
100
bedded
hospital
Sector 10 Hospital Basai Road, Sec-10, Gurgaon
MS- 8130090522
3. Volume 2, Section 5.7. - Performance Bank Guarantee, Page 47
Added - Performance Bank Guarantee Format:
Performance Bank Guarantee (PBG)
[Date]
The Executive Director,
Haryana State Health Resource Centre (HSHRC),
Government of Haryana
Bays No. 59 - 62, Sector 2,
Panchkula.
Dear Sir,
PERFORMANCE BANK GUARANTEE – RFP for Implementation of HIS in the Haryana
State Health Resource Centre
WHEREAS
M/s. (name of bidder), a company registered under the Companies Act, 1956, having its
registered and corporate office at (address of the bidder), (hereinafter referred to as ―our
constituent‖, which expression, unless excluded or repugnant to the context or meaning
thereof, includes its successors and assigns), agreed to enter into a contract dated ……..
(Herein after, referred to as ―Contract‖) with you (Haryana State Health Resource Center -
9
HSHRC) for providing the IT Services in Design, Development, Implementation and
Operation & Maintenance of ―Implementation of Hospital Information System (HIS) in
Haryana.
We are aware of the fact that as per the terms of the contract, M/s. (name of bidder) is
required to furnish an unconditional and irrevocable bank guarantee in your favour for a n
amount INR …….. (In words and figures), being equivalent to 10% of the total contract value
as quoted in the commercial proposal submitted by our constituent and guarantee the due
performance by our constituent as per the contract and do hereby agree and undertake to
pay the amount due and payable under this bank guarantee, as security against breach/
default of the said contract by our constituent.
In consideration of the fact that our constituent is our valued customer and the fact that he
has entered into the said contract with you, we, (name and address of the bank), have agreed
to issue this Performance Bank Guarantee.
Therefore, we (name and address of the bank) hereby unconditionally and irrevocably
guarantee you as under:
In the event of our constituent committing any breach/default of the said contract, and
which has not been rectified by him in a manner acceptable to you, we hereby agree to pay
you forthwith on demand such sum/s not exceeding the sum of INR …… (In words and
figures) without any protest or demur.
Notwithstanding anything to the contrary, as contained in the said contract, we agree that
your decision as to whether our constituent has made any such default(s) / breach (s), as
aforesaid and the amount or amounts to which you are entitled by reasons thereof, subject to
the terms and conditions of the said contract, will be binding on us and we shall not be
entitled to ask you to establish your claim or claims under this Performance Bank Guarantee,
but will pay the same forthwith on your demand without any protest or demur.
This Performance Bank Guarantee shall continue and hold good for a period of 6 months
after the expiry of our constituent‘s contract with you, subject to the terms and conditions in
the said Contract.
We bind ourselves to pay the above said amount at any point of time commencing from the
date of the said Contract becoming effective until the completion of the period of 6 months
after the expiry of the said Contract.
We further agree that the termination of the said agreement, for reasons solely attributable
to our constituent, virtually empowers you to demand for the payment of the above said
amount under this guarantee and we would honour the same without any protest or demur.
We hereby expressly waive all our rights:
(i) Requiring to pursue legal remedies against HSHRC; and
(ii) For notice of acceptance hereof any action taken or omitted in reliance hereon, of any
defaults under the contract and any resentment, demand, protest or any notice of any kind.
We the guarantor, as primary obligor and not merely surety or guarantor of collection, do
hereby irrevocably and unconditionally give our guarantee and undertake to pay any amount
10
you may claim (by one or more claims) up to but not exceeding the aforesaid amount during
the period from and including the date of issue of this guarantee through the period
mentioned above.
We specifically confirm that no proof of any amount due to you under the contract is
required to be provided to us in connection with any demand by you for payment under this
guarantee other than your written demand.
Any notice by way of demand or otherwise hereunder may be sent by special courier, fax,
registered post or other electronic media to our address, as aforesaid and if sent by post, it
shall be deemed to have been provided to us after the expiry of 48 hours from the time it is
posted.
If it is necessary to extend this guarantee on account of any reason whatsoever, we undertake
to extend the period of this guarantee on the request of our constituent upon intimation to
you.
This Performance Bank Guarantee shall not be affected by any change in the constitution of
our constituent nor shall it be affected by any change in our constitution or by any
amalgamation or absorption thereof or therewith or reconstruction or winding up, but will
ensure to your benefit and be available to and be enforceable by you during the period from
and including the date of issue of this guarantee through the period.
Notwithstanding anything contained hereinabove, our liability under this Performance
Guarantee is restricted to INR …… (in words and figures) and shall continue to exist, subject
to the terms and conditions contained herein, unless a written claim is lodged on us on or
before the aforesaid date of expiry of this guarantee.
We hereby confirm that we have the power/s to issue this Guarantee in your favour under
the Memorandum and Articles of Association/ Constitution of our bank and the undersigned
is/are the recipient of authority by express delegation of power/s and has/have full power/s
to execute this guarantee under the Power of Attorney issued by the bank in your favour.
We further agree that the exercise of any of your rights against our constituent to enforce or
forbear to enforce or any other indulgence or facility, extended to our constituent to carry out
the contractual obligations as per the said Contract, would not release our liability under this
guarantee and that your right against us shall remain in full force and effect, notwithstanding
any arrangement that may be entered into between you and our constituent, during the
entire currency of this guarantee.
Notwithstanding anything contained herein:
Our liability under this Performance Bank Guarantee shall not exceed INR …. (In words and
figure);
This Performance Bank Guarantee shall be valid only up to the completion of six months
after the expiry of our constituent‘s contract with you, subject to the terms and conditions in
the said Contract, for the Total Solution; and
We are liable to pay the guaranteed amount or part thereof under this Performance Bank
Guarantee only and only if we receive a written claim or demand on or before …. (Date)that
is six months after the completion of the period of the said contract for the proposed IT
11
Services in Design, Development, Implementation, and Operation & Maintenance of the
―Hospital Information System (HIS) Project for HSHRC.
Any payment made hereunder shall be free and clear of and without deduction for or on
account of taxes, levies, imports, charges, duties, fees, deductions or withholding of any
nature imposts.
This Performance Bank Guarantee must be returned to the bank upon its expiry. If the bank
does not receive the Performance Bank Guarantee within the above-mentioned period,
subject to the terms and conditions contained herein, it shall be deemed to be automatically
cancelled.
This guarantee shall be governed by and construed in accordance with the Indian Laws and
we hereby submit to the exclusive jurisdiction of courts of Justice in India for the purpose of
any suit or action or other proceedings arising out of this guarantee or the subject matter
hereof brought by you may not be enforced in or by such count.
Dated this ……….. day of …<month>…<year>.
Yours faithfully,
For and on behalf of the …………… Bank,
(Signature)
Designation
(Address of the Bank)
Note:
1. This guarantee will attract stamp duty as a security bond.
2. A duly certified copy of the requisite authority conferred on the official/s to execute
the guarantee on behalf of the bank should be annexed to this guarantee for
verification and retention thereof as documentary evidence.
4. Volume 1, Section 5.2 - Compliance with Industry Standards, Page 104
Added - Meta Data and Data Standards (MDDS):
The HIS Solution shall adhere to all the IT standards published by the Department of
Electronics & Information Technology, Government of India (www.deity.gov.in) and
other applicable medical standards listed in the table as well as Meta Data and Data
Standards (MDDS) as approved by the Ministry of Health & Family Welfare, Government
of India.
Please refer to report published on the website of MoHFW, Government of India for details:
http://mohfw.nic.in/index1.php?lang=1&level=1&sublinkid=1805&lid=1708
12
5. Volume 1, Section 4.2.2.1.6. - Integration component, Page 45
Added: LeGIT Framework details
Clarifications on integration with the Haryana OneState Platform
1. The need for an eGovernance Integration Platform:
(a) to provide a common set of framework elements for use in all applications across the
Government;
(b) to reduce the burden of developing, maintaining and deploying similar functionality
repeatedly – with diverse technologies, tools and methods; by adopting a uniform set
of such tools; and
(c) To create a basis for different applications to communicate with each other – for
functional collaboration (e.g., while delivering a service) as well as for common
reporting, monitoring, analysis and inheriting the ability to work with already-
integrated components (such as central government systems, payment systems, etc.).
2. Current components of Haryana OneState:
(a) Lightweight eGovernance InterconnecT (LeGIT): This is at the heart of all
integration. Each system must register itself with LeGIT, before it can communicate
with any other system in the framework. Further, all communication with other
systems in the framework is through LeGIT (with the notable exception of Single
Sign-on). Each system then registers each service and the service details (such as the
service GUI, its invocation, status-check URL, etc.) with the LeGIT, so that other
13
systems may use the service.
(b) Identity Management (IdM): This system maintains the login credentials and
authentication details of all users and citizens. Any system desiring to authenticate a
person (whether a user logging into a system, or verify the identity of a citizen waiting
for a service) should do so through the IdM. All provisioning and de-provisioning of
users is done through IdM.
The Single Sign-On function of the IdM is the only exception to the ―all
communications through LeGIT‖ rule. The primary reason for this is that no system /
user other than the IdM should receive / process user credentials (userid, password,
etc.) even in transit. Hence all authentications happen directly with IdM. All non-
authentication functions are handled through LeGIT as usual (e.g., checking the
validity of an authentication token).
Note: The IdM only provides authentication service, not authorization to carry out specific
tasks. This is equivalent to saying “I've verified that this user is who (s)he claims to be; but
you decide whether this particular verified user is authorized to do a particular task or
not”. This means each interconnecting system would need to maintain its own roles and
permissions (which role is permitted to do which action) internally. This has been designed
to preserve the process/functional autonomy of the individual systems.
(c) State Resident Data Base (SRDB): This is the common repository of all the state
residents and their location data. All integrated systems should use this as the
common repository, avoiding duplication of this information internally. This can be
done through references to the ―Resident ID‖ and a ―Dwelling Unit ID‖. Any time a
resident's details (such as Full Name, Date of Birth, Caste, Address, etc.) are required,
a call should be made to the SRDB (through LeGIT) to obtain the latest details.
Most routine access to the SRDB is based on Resident ID. However, provisions exist
to dereference addresses, search for matching persons, update specific details, etc.
(d) Citizen Service Agent Portal (CSA Portal): This portal is meant for use by the
operators of eSeva and eDisha Kendras (rural and urban CSCs). Each citizen service
must register itself as such with the LeGIT – so that the CSA Portal becomes aware of
it and immediately (and dynamically) generates a link for it. There are specific
guidelines and recommended user-interface widgets for such services – to maintain a
reasonably uniform look and feel.
(e) Government Payments System (GovPay): At the time of registration, each citizen
service must also specify the service charges and its break up (what percentage of the
charges accrue to the Village Level Entrepreneurs, District eGov Society, Government
Treasury / other non-Treasury account, etc.). This system also provides for definition
of a charter of accounts as well as specific bank accounts – for receiving and disbursal
of money received in accordance with Government of Haryana rules. A combination
of administrative user-interface and API is used for this purpose.
(f) Mobile Application Gateway and Mobile Device Management: Each Mobile device
(usually, tablets) should be registered with the MDM components. Permitted GPS
14
coordinates of operation and permitted users should be defined – so that the Mobile
Application Gateway accepts requests from the device. If integration with the existing
Mobile workflow application is desired, specifications can also be provided for this. A
combination of administrative user-interface and API is used for this purpose.
(g) Data Visualization on Maps (MMIS): For back office use, a GIS/Map-based MIS
visualization platform is available. The platform provides for any logged in user to
zoom in onto his/her area of jurisdiction and see permitted layers of information.
This platform is still in beta, but is available for development and testing.
3. API Documentation:
(a) Each system on Haryana OneState comes with built-in API documentation, hosted at
a specific URL on the development and testing environments. Test stubs to
experiment with the APIs as well as sample code are also hosted / available along
with the documentation. This means developers can feel free to experiment with the
API calls to see their effect, gain understanding and then implement them in their
code.
Please note that these are not standalone documents; i.e., they are HTML documentation
hosted along with the systems.
15
(b) In order to access the documentation, it is necessary to first obtain access to the
development code. This code is currently freely available as a set of Virtual Machines
(appliances); but due to the size and effort involved of setting all of them up, it is
advisable to first attend an integration workshop conducted by the OneState team
and then attempt using. The integration workshops are also conducted periodically
and are free of charge to participating vendors.
16
6. Volume 1, Chapter 2 – State Profile, Page 16
Added: Total sanctioned strength of Users facility wise, including
Contractual Staff
S.No Location Status Name of
Facility
No. of Beds
1 AMBALA District
Hospital
GH Ambala
City(DH)
200
2 BHIWANI District
Hospital
GH Bhiwani
DH
200
3 FARIDABAD District
Hospital
BK Hospital
Faridabad(DH)
200
4 FATEHABAD District
Hospital
GH
Fatehabad(DH)
100
5 GURGAON District
Hospital
GH Gurgaon
DH
200
6 HISAR District
Hospital
GH Hisar(DH) 200
7 JHAJJAR District
Hospital
GH Jhajjar DH 100
8 JIND District
Hospital
GH Jind(DH) 100
9 KAITHAL District
Hospital
GH Kaithal 100
10 KURUKSHETRA Ayurvedic
Hospital
Government
Ayurvedic
Hospital
20 Bedded Ayurvedic
Hospital
11 KURUKSHETRA District
Hospital
GH
Kurukshetra
100
17
S.No Location Status Name of
Facility
No. of Beds
12 MEWAT District
Hospital
AL Afia
hospital Mandi
(DH)
50
13 MOHINDERGARH
NNL
District
Hospital
GH narnaul
DH
100
14 PALWAL District
Hospital
GH Palwal 50
15 PANCHKULA District
Hospital
GH
Panchkula(DH)
200
16 PANIPAT District
Hospital
GH
Panipat(DH)
100
17 REWARI District
Hospital
GH
Rewari(DH)
100
18 ROHTAK District
Hospital
GH Rohtak
(DH)
100
19 SIRSA District
Hospital
GH Sirsa 100
20 SONIPAT District
Hospital
GH Sonipat
(DH)
100
21 YAMUNANAGAR District
Hospital
MLGH (DH) 200
22 AMBALA SDH SDH Ambala
Cant
50
23 AMBALA SDH SDH
Naraingarh
50
24 BHIWANI SDH SDH Charkhi
Dadri
50
18
S.No Location Status Name of
Facility
No. of Beds
25 FARIDABAD SDH GH Ballabgarh
SDH
50
26 FATEHABAD SDH SDH Tohana 50
27 HISAR SDH GH
Hansi(SDH)
50
28 JHAJJAR SDH GH
Bahadurgarh
SDH
50
29 JIND SDH SDH Narwana 50
30 KARNAL SDH Nilokheri CHC-
Cum SDH
50
31 YAMUNANAGAR SDH SDH Jagadhri 50
32 JIND CHC CHC Safidon 50
33 KURUKSHETRA CHC CHC Shahbad 20
34 PANCHKULA CHC CHC Kalka 20
35 PANIPAT CHC CHC Samalkha 20
36 ROHTAK CHC CHC Meham 20
37 SIRSA CHC CHC Dabwali 20
38 MOHINDERGARH
NNL
CHC SDH
Mahendragarh
20
39 FARIDABAD Urban
FRUs at
Faridabad
FRU I 20
40 FARIDABAD Urban
FRUs at
FRU II 20
19
S.No Location Status Name of
Facility
No. of Beds
Faridabad
41 ROHTAK Medical
College
Pt B.D
Sharma,
PGIMS, Rohtak
1597
42 MEWAT Medical
College
SHKMGMC,
Nalhar, Mewat
500
43 SONEPAT Medical
College
BPS GMC,
Khanpur
Kalan, Sonepat
500
44 PANCHKULA PHC Pinjore PHC(4-6 Beds)
45 PANCHKULA PHC Morni PHC(4-6 Beds)
46 PANCHKULA PHC Old Panchkula PHC(4-6 Beds)
47 PANCHKULA PHC Barwala PHC(4-6 Beds)
48 PANCHKULA PHC Hangola PHC(4-6 Beds)
49 PANCHKULA PHC Kot PHC(4-6 Beds)
50 PANCHKULA PHC Nanakpur PHC(4-6 Beds)
51 PANCHKULA PHC Surajpur PHC(4-6 Beds)
52 PANCHKULA Polyclinic
Sec-26,
Panchkula
PHC(4-6 Beds)
53 PANCHKULA Dispensary
Sec-19,
Panchkula
PHC(4-6 Beds)
54 PANCHKULA CHC
Raipur
Rani
CHC Raipur
Rani
20
20
S.No Location Status Name of
Facility
No. of Beds
55 GURGAON Mother
and Child
Hospital
Sector 10
Hospital
100
Estimated number of users as per type of facility:
For 200 bedded Hospital,
Doctors-72, Nurses-110, Pharmacist-11, Lab technician-16, Radiographer-6, OT Assistant-10,
Front—Office-8,back-office-8, Bio-medical Engineer-1, Store-keeper-3, Medical Record-1,
DPM and DME-2
For 100 Bedded hospital,
Doctors-55, Nurses-52, Pharmacist-9, Lab technician-16, Radiographer-5, OT Assistant-5,
Front—Office-4,back-office-5, Bio-medical Engineer-1, Store-keeper-3, Medical Record-1,
DPM and DME-2
For 50 bedded hospital
Doctors-13, Nurses-19, Pharmacist-3, Lab technician-4, Radiographer-2, OT Assistant-2,
Front—Office-2,back-office-2, , Store-keeper-1, Medical Record-1.
For 20 bedded Hospital
Doctors-9, Nurses-12, Pharmacist-2, Lab technician-3, Radiographer-1, OT Assistant-2,
Front—Office-2,back-office-2, Store-keeper-1
For PHC:
Doctors-2, Nurses-4, Pharmacist-2, Lab technician-1, Front—Office-2, Store-keeper-1
Medical College(1597 Beds):
Doctors-512, Nurses-640, Pharmacist-20, Lab technician-45, Radiographer-30, OT
Assistant-46, Front—Office-20,back-office-15, Bio-medical Engineer-5, Store-keeper-35,
Medical Record-5
Medical College(500 Beds):
Doctors-256, Nurses-350, Pharmacist-9, Lab technician-35, Radiographer-21, OT Assistant-
46, Front—Office-15,back-office-10, Bio-medical Engineer-4, Store-keeper-28, Medical
Record-4
21
Note: The above mentioned number of users are an indicative figure. It can
vary from 10-20% at time of implementation with an annual growth rate of
5% of users.
7. Volume 1, Chapter 2 – State Profile, Page 16
Added: Requirement of Computer nodes for District Hospital (DH)
Panchkula
S.N AREA DH Breakup of DH Printer at DH
1 Registration 5 4 – Main Registration
1 – Emergency Registration
4
2 Billing/ Investigation
Entry 2 5
3 Pharmacy 5 2
4 Laboratory 10
6- Laboratory
4- Phlebotomy 3
5 Radiology 4 1 each for x -ray, ultrasound, CT, PNDT
4
6 OPD 23
4- Medicine
2- Surgery
4- OBG
2- Paediatrics
1- Psychiatry
3- Emergency
2- Eye
2- ENT
2- Ortho
2- Chest T.B
2- Skin
4- Dental
1- AYUSH
22
S.N AREA DH Breakup of DH Printer at DH
7 Ward 15 5
8 OT 3 1
9 HR 1 1
10 Labour Room 2 1
11 DMS/ Admin 3 3
12 Equip Store 1 1
13 Blood Bank 2 1
14 Admission Counter 2 1
15 Record Room 2 1
16 PAC 1
17 Emergency(MLC) +PMR 2 1
18 Stores 3 2
19 Injection Room 1
Total 82 36
Bar-code readers: 30
Added: Requirement 0f Computer Nodes facility wise
S.N AREA DH Breakup of DH Printer
at DH SDH
Printer
at SDH CHC
Printer
at CHC PHC
Printer
at PHC
1 Registra
tion 5
4 – Main
Registration
1 – Emergency
4 3 2 2 2 1 1
23
S.N AREA DH Breakup of DH Printer
at DH SDH
Printer
at SDH CHC
Printer
at CHC PHC
Printer
at PHC
Registration
2 Billing 2 2 2 1 1 1
3 Pharmac
y 5 2 3 1 2 1 1 1
4 Laborat
ory 5
3- Laboratory
2- Phlebotomy 3 2 1 2 1 1 1
5 Radiology
4 1 each for x -ray , ultrasound, CT, PNDT
4 2 2 1 1
6 OPD 23
2- Medicine
2- Surgery
3- OBG
2- Paediatrics
1- Psychiatry
2- Emergency
2- Eye
2- ENT
2- Ortho
2- Skin
2- Dental
1- AYUSH
7 4 2
7 Ward 10 3 4 1 2 1
8 OT 3 1 2 1 1 1
9 HR 1 1 1 1 1 1
10 Labour
Room 2 1 1 1 1 1 1
11 DMS/
Admin 3 3 2 1 2 1
24
S.N AREA DH Breakup of DH Printer
at DH SDH
Printer
at SDH CHC
Printer
at CHC PHC
Printer
at PHC
12 Equip
Store 1 1 1 1 1
13 Blood
Bank 2 1 1 -
14
Admissi
on
Counter
2 1 1 1 1 1 1
15 Record
Room 2 1 1 1
16 Stores 2 2 1 1 1 1 1 1
Total 72 30 34 16 22 13 8 4
Bar-code Readers: 25 at DH, Bar-code Readers: 14 at SDH,
Bar-code Readers : 12 at CHC, Bar-code Readers: 4 at PHC
Requirement of Computer Nodes at SHKM GMC Nalhar, Mewat Haryana
S.No. AREA Total Number of Nodes
1 Registration 12
2 Billing 7
3 Pharmacy 15
4 Laboratory/Radiology 25
5 OPD 96
6 Ward 50
7 Emergency 14
8 OT 15
9 Labour Room 7
25
S.No. AREA Total Number of Nodes
10 DMS/ Admin 13
11 Equip Store 14
12 Blood Bank 7
Total 275
Printers required 150
Bar code readers 100
Requirement of computer nodes for BPS Govt. Medical College for Women,
Khanpur Kalan, Sonepat
S.No. Area Desktop/ Nodes Printer
1. Registration 6 6
2. Billing 2 2
3. Pharmacy 10 10
4. Lab 10 10
5. Medicine 4
6. Surgery 4 4
7. Obs & Gynae 4 4
8. Paediatrics 4 4
9. Psychiatry 1 2
10. Emergency 2 3
11. Eye 3 3
12. ENT 3 4
26
S.No. Area Desktop/ Nodes Printer
13. Ortho 4 2
14. Skin 2 2
15. Dental 2 1
16. Urology 1 1
17. Plastic Surgery 1
18. Ward 20 20
19. OT 8 8
20. Labour Room 2 2
21. Central Store 2 2
22. Blood Bank 1 1
23. Admission Counter 2 2
24. DMS 3 3
25. ICU‘s 4 4
Total 104 104
Bar-code Readers: 70
Requirement of computer nodes for PGIMS, ROHTAK
S.No. Area Desktop/ Nodes Printer
1. Registration (Emergency,
OPD & Superspecilty OPDs Counter
50 50
2. Billing 10 10
3. Pharmacy-Drug Distrubution
30 15
4. Laboratories-Collection (Phlebotomy)
15 15
27
5. Laboratories –
Pathology Microbiology
Biochemistry Blood Bank
05 05
05 02
05 05
05 02
6. Radiology 20 05
7. ECG Labs 05 -
8. OPD (Consultants Rooms) 75 10
9. IPD (Wards) 40 40
10. Operation Theatre 05 05
11. Central Store 05 05
12. MLC 03 03
13. Medical Record Deptt. 05 05
14. Birth & Death Registration 02 02
15. Administrative Offices
Including VC office, Director office, MS Office
10 10
16. Misc. 20 18
17. Trauma Centre 20 10
18. Mother & Child Hospital 20 10
19. Psychiatry 10 05
20. RIO 20 10
21. RCC (Radiotherapy,
Nuclear Medicine)
10 05
22. ICD 10 10
Total 400 250
Bar-code readers: 150
Note: The above mentioned computer nodes are an indicative figure. It can
vary from 10-20% at the time of actual implementation with an annual growth
rate of 5% of nodes. Financial bid should be made as per indicated quantities,
Payment would be made as per actual.
8. Clarification of Scope: The focus of this project is the quality of service with minimum functional requirements as stated in the FRS. There is no speciality or clinical modules requirement in the current scope.
Modified: Conditions regarding BI/ Advanced Analytics All references made to the Basic Analytics in the RFP shall now be read as ‘Advanced Analytics’. The
bidder is required to submit a unit rate quote for implementation of the Advanced Analytics/ BI after the successful implementation of phase 3 facilities, at the sole discretion of the HSHRC. It is made amply clear that this is currently not part of scope. The unit rate quoted by the bidder shall be valid for the entire duration of the Project.
9. Volume 1, Section 4.2.3.1. - Human Resource Management, Page 80
Added: Requirement for maintaining data for Contractual employees also
28
HIS should maintain the Employee master, Hospital master and Sanctioned Posts,
including data for Contractual employees, within the system, so that the above
functionalities can be easily managed. The HIS may integrate with the existing HR
system to achieve the functionality requirement.
10. Volume 1, Section 4.2.12.2. - Integration with external applications and
systems, Page 93
Added:
a. Name of State wide common HR System
b. Types of integration required with external systems
a. IFHRMIS is implemented in the State of Haryana
b. Integration with external systems will involve different levels of integration
depending upon type and architecture of external applications. E.g. xml, csv, flat,
API, web services etc.
c. Some of the applications are developed and implemented by NIC, will also need
to be integrated.
d. All integrations with existing software applications are expected to happen over a
period of time, from Phase 2 onwards, and not in one go.
11. Volume 1, Section 6.5. - Network / Connectivity, Page 123
Modified: Requirement on Backup / Secondary Connectivity
Primary connectivity to be provided by Implementation Agency through MPLS, which
the IA needs to deploy to meet the SLA.
Secondary / Backup Connectivity to be provided through Haryana SWAN
In the financial formats the IA shall also include a unit rate/charge of the services in
monthly, quarterly, annual mode.
12. Volume 1, Section 4.2.13. - HIS Lite / Offline Application, Page 95
Added: Requirements for HIS Lite
Basic demographic details of the Patients need to be locally stored in HIS Lite, to enable
Patients‘ unique identification during loss / intermittent connectivity with the central
application / database. These demographic details should be limited to Patients from the
same locality / area / location and is not required to maintain details of the Patients from
different locality / area / location. The data should automatically merge with the central
application / database when connectivity resumes.
29
The IA must ensure that there is only a single version / instance of the HIS application
deployed at central (HIS Core application) and local servers (HIS Lite) as required
13. Volume 1, Section 4.2.2.3. - HIS Core Application – General Functional
Requirements, Page 77 and Volume 2, S.N0. 2.3.2, Page 178
Added: Requirements for HIS Core application
The HIS application should have capability to integrate with GIS system.
14. Volume 1, Section 5.4. - Acceptance Criteria, Page 107
Added: Certification on single version / instance of the HIS application
The IA must ensure that there is only a single version / instance of the HIS application
deployed at central (HIS Core application) and local servers (HIS Lite) as required. The
IA must extend all necessary support to HSHRC for verification and certification of the
same.
Modified: Criteria on Third Party audit
a. Security Audit – Haryana State Information Security Management Office
(ISMO) will be responsible for conducting Security Audit
b. Functional Testing (UAT) – HSHRC will be responsible for conducting the
Functional Testing (UAT) and sign-off
15. Volume 2, Annexure C - Profiles of Key Resources, Page 85
Modified: Qualification criteria of Key Resources
Educational qualification can be relaxed for candidates with relevant higher experience.
Relevant higher experience means 3 years experience more than desired for individual
positions. Job Requirements, Experience and revisions have to be read along with the
other RFP conditions that remain unchanged.
Program Manager
The qualification for a Program Manager has now been revised to:
1. 15+ yrs overall experience with atleast 5 yrs exp in program management
2. The person should have managed atleast one project of similar size and complexity
3. BE / Btech/MCA + MBA / Mtech is desirable though not mandatory
Certification: PMP / PgMP / Prince2 Practitioner preferred
Project Manager
30
The qualification for a Project Manager has now been revised to:
1. 12+ yrs overall experience with atleast 5 yrs exp in Project management
2. BE / Btech/MCA /MBA / Mtech/PG qualifications
Certification: PMP / PgMP / Prince2 Practitioner preferred
3. Should be a technical manager preferably with healthcare domain expertise in the
technology areas proposed
4. Should possess atleast 1 year (preferably 2 years or more) on the proposed
application software.
Solution/ Technology Architect
The educational qualification for a Solution/ Technology Architect has now been revised
to:
1. BE / BTech/MCA / ME / MTech/ PG preferably in Information Technology /
Computer Science / Computer Science Engineering or related discipline
2. Other criteria shall remain unchanged
DBA/ Product specialist
The educational qualification for a DBA / Product Specialist has now been revised to:
1. BE / BTec/MCA h / ME / MTech/PG preferably in Information Technology /
Computer Science / Computer Science Engineering or related discipline
2. Other criteria shall remain unchanged
IT infrastructure and Security Expert
The educational qualification for a DBA/ Product Specialist has now been revised to:
1. BE / BTech/MCA / ME / MTech/ PG preferably in Information Technology /
Computer Science / Computer Science Engineering or related discipline
2. Other criteria shall remain unchanged
16. Volume 1, Section 4.2.2.2.11. – Radiology, Page 65
31
Deleted: Point 24 of functional requirements
For the purpose and scope of this project, the statement ―The application should have
Streaming technology for facilitating faster viewing of the images over the net (for
PACS)‖ stands deleted.
Modified: Requirement for PACS
PACS is required only within the Hospitals, and not over internet / Web / WAN.
The HIS core application is envisaged to have the capability to integrate with PACS solution,
if available, to cater to the requirement at the DH and Medical College. PACS solution has
been envisaged to be accessed through the local server, deployed at each DH and MC, over
the LAN / Campus Network, and not thought to be running through a centralised server and
accessed through WAN / Internet as it shall be a network intensive application and impact
quality of the images as well as performance. As per the envisaged solution, the images are
stored and retrieved through the application itself and will be available to the designated
Users who are assigned required rights for access. Also, the server with adequate
configuration and storage is envisaged to have a database, to store these images, with
required compression tools and other database management capabilities. Additionally, the
entire application and infrastructure will be governed through the policies and guidelines
developed and implemented by the State from time to time, including Access Policy, IT
Security Policy, Storage Backup and retrieval policy, etc.
17. Volume 1, Chapter 8 - Training Requirements, Page 144
Added: Estimated number of users for training, for 3 groups
For the group wise number of users for training purposes, the IA should refer response to
query no. 6 of the corrigendum.
IA is expected to provide training to all new joiners for the facility till the
completion of 6 months of Go-live expected upto 10% of the current
allocated strength for each facility.
18. Volume 3, Section 6.1(1) –Breach
Reference may be made to amended Vol III
19. Volume 3, Section 6.1(2) –Breach
20. Reference may be made to amended Vol III
21. All Volumes
32
Clarification: IT and other related Consumables from Scope of Work
For the purpose and scope of this project any IT and other related Consumables will not
be included, like Toners, Cartridges, Paper, etc.
22. All Volumes
Clarification: All references to Upgrades
For the purpose and scope of this project all references to ―Upgrades‖ are to be read as
―updates‖. However, upgrades are to be provided in case of end of life or withdrawal of
support, and this should apply across all solution components. Any other requirements
as specified in the RFP remain unchanged.
23. Volume 3, Chapter 16: Schedule V – Invoicing and settlement Page 68
1. Clause 3 is amended “Payments invoiced shall be made within 30 days of the
receipt of invoice by the HSHRC subject to adjustments if any for the previous
24.Volume 3, Chapter 17: Schedule VI – Payment Schedule, Page 69
Modified: Distribution of payment percentages
Modified: Timelines mentioned in Implementation Schedule
Added: Timelines in payment schedule table
The entire project schedule is divided into 3 phases and each phase is further divided into
3 stages. The various activities within each stage define the milestones within each stage.
The total Project Cost Percentage has been taken as 100% for the calculations and
depicting the percentage distribution for each phase, stage and activity. The details are
described below:
a. Mobilisation Advance of 2% of the project cost would be given at the time of
signing of agreement to be adjusted against the payment of first phase at the
end of phase.
b. For the purpose of calculation of amount, it is estimated that the Phase 1 cost
would not exceed 25% of the total Project Cost. Similarly, the Phase 2 cost
would not exceed 35% of the total Project Cost and Phase 3 would not exceed
40% of the total Project Cost.
c. Also, each stage is further estimated as a percentage of the total Phase cost.
For all 3 Phases, it is estimated that the Stage 1 cost would not exceed 30% of
the total Phase cost. Similarly, the Stage 2 cost would not exceed 50% of and
Stage 3 would not exceed 20% of the total Phase Cost.
d. Additionally, each activity within a Stage is further estimated as a percentage
of the total Stage cost. The Payment schedule, along with percentage
33
distribution of Project cost for each activity within each phase and stage is
depicted in the table below:
Phases and
percentage
distribution
of total
Project
Cost
Stages and
Percentage
distribution
of total
Phase Cost
and
Timelines
Activities
within the
Stage and
Percentage
distribution
Percentage
of total
Phase cost
(Eligibility
for
payment)
Percentage
Payment of
Phase cost
(75%) – To
be paid on
milestone
completion
Balance
percentage
as EQI
during
O&M (25%)
– To be
paid
Quarterly
Total Phase
1 Cost
(25%)
Stage 1 (30%) 7.50 5.63 1.88
T
Inception
Report -
Project
Initiation and
Team
Mobilization
(5%)
0.38 0.28 0.09
T + 10
Requirements
Analysis and
Design (20%)
1.50 1.13 0.38
T + 28
Development
and Coding
(40%)
3.00 2.25 0.75
T + 36 Testing and
UAT (35%) 2.63 1.97 0.66
Stage 2 (50%) 12.50 9.38 3.13
T + 8
Site
preparation
requirements
and plan (20%)
2.50 1.88 0.63
T + 24
Procurement,
Installation of
Hardware and
Networking
components
(60%)
7.50 5.63 1.88
34
Phases and
percentage
distribution
of total
Project
Cost
Stages and
Percentage
distribution
of total
Phase Cost
and
Timelines
Activities
within the
Stage and
Percentage
distribution
Percentage
of total
Phase cost
(Eligibility
for
payment)
Percentage
Payment of
Phase cost
(75%) – To
be paid on
milestone
completion
Balance
percentage
as EQI
during
O&M (25%)
– To be
paid
Quarterly
T + 32
Application
Training and
Handholding
Support (15%)
1.88 1.41 0.47
T + 36
Commissioning
and Go-Live
(5%)
0.63 0.47 0.16
T + 48 Stabilization Period
NA NA NA
Stage 3 (20%) 5.00
5 years after
48 weeks i.e.
Go-Live and
Stabilization
period
Operations,
Maintenance
and Warranty
support for
period of 5
years
Total Phase
2 (35%)
Stage 1 (30%) 10.50 7.88 2.63
T + 48
Initiation and
Team
Mobilization
(5%)
0.53 0.39 0.13
T + 58
Requirements
for phase wise
functionality
(20%)
2.10 1.58 0.53
T + 66 Configuration
and
Customization
4.20 3.15 1.05
35
Phases and
percentage
distribution
of total
Project
Cost
Stages and
Percentage
distribution
of total
Phase Cost
and
Timelines
Activities
within the
Stage and
Percentage
distribution
Percentage
of total
Phase cost
(Eligibility
for
payment)
Percentage
Payment of
Phase cost
(75%) – To
be paid on
milestone
completion
Balance
percentage
as EQI
during
O&M (25%)
– To be
paid
Quarterly
(40%)
T + 72 Testing and
UAT (35%) 3.68 2.76 0.92
Stage 2 (50%) 17.50 13.13 4.38
T + 58
Site
preparation
requirements
and plan (20%)
3.50 2.63 0.88
T + 66
Procurement,
Installation of
Hardware and
Networking
components
(60%)
10.50 7.88 2.63
T + 70
Application
Training and
Handholding
Support (15%)
2.63 1.97 0.66
T + 72
Commissioning
and Go-Live
(5%)
0.88 0.66 0.22
Stage 3 (20%) 7.00
4.5 years
after 72
weeks i.e. Go-
Live
Operations,
Maintenance
and Warranty
support
36
Phases and
percentage
distribution
of total
Project
Cost
Stages and
Percentage
distribution
of total
Phase Cost
and
Timelines
Activities
within the
Stage and
Percentage
distribution
Percentage
of total
Phase cost
(Eligibility
for
payment)
Percentage
Payment of
Phase cost
(75%) – To
be paid on
milestone
completion
Balance
percentage
as EQI
during
O&M (25%)
– To be
paid
Quarterly
Total Phase
3 Cost
(40%)
Stage 1 (30%) 12.00 9.00 3.00
T + 72
Initiation and
Team
Mobilization
(5%)
0.60 0.45 0.15
T + 82
Requirements
for phase wise
functionality
(20%)
2.40 1.80 0.60
T + 90
Configuration
and
Customization
(40%)
4.80 3.60 1.20
T + 96 Testing and
UAT (35%) 4.20 3.15 1.05
Stage 2 (50%) 20.00 15.00 5.00
T + 82
Site
preparation
requirements
and plan (20%)
4.00 3.00 1.00
T + 90
Procurement,
Installation of
Hardware and
Networking
components
(60%)
12.00 9.00 3.00
37
Phases and
percentage
distribution
of total
Project
Cost
Stages and
Percentage
distribution
of total
Phase Cost
and
Timelines
Activities
within the
Stage and
Percentage
distribution
Percentage
of total
Phase cost
(Eligibility
for
payment)
Percentage
Payment of
Phase cost
(75%) – To
be paid on
milestone
completion
Balance
percentage
as EQI
during
O&M (25%)
– To be
paid
Quarterly
T + 94
Application
Training and
Handholding
Support (15%)
3.00 2.25 0.75
T + 96
Commissioning
and Go-Live
(5%)
1.00 0.75 0.25
Stage 3 (20%) 8.00
4 years after
96 weeks i.e.
Go-Live
Operations,
Maintenance
and Warranty
support
For the purpose of payments, the schedule is majorly divided into pre Go-Live and post
Go-Live phases. All payments are subject approvals received from HSHRC. The details of
the payment schedule are described below:
a. Pre Go-Live (Stages 1 and 2 of each Phase)
i. Since the activities are going to be monitored in terms of quality and
timelines, the IA shall be eligible for payment on completion and
acceptance of every milestone, subject to the condition of adherence to
proposed timelines, scope and quality of work.
ii. At each milestone completion, the IA shall be paid 75% of the
eligibility amount for that activity within a Stage and Phase, as per
calculation shown in the table above. E.g. after completion of 2nd
activity for Stage 1 of Phase 1, the eligibility amount shall be 20% of
the total Stage Cost, which is estimated to be 1.50% of the total Phase
Cost. However the invoice amount and payment will be for only 75% of
the eligibility amount i.e. 1.13% of the total Project Cost.
iii. Rest of the 25% amount for each milestone will be clubbed with Equal
quarterly Installments (EQIs) which would be paid after Go-Live. The
final amount for each quarter would be calculated after adjusting any
applicable penalties and applicable credits.
38
b. Post Go-Live (Stage 3 of each Phase)
i. Stabilization period of 3 months is proposed for only 1 st Phase. During
this period no penalty will be applicable. The IA shall be eligible for
full Quarterly payment for the first quarter after Go-Live of the 1st
Phase, subject to acceptance of Go-Live by HSHRC. However the
penalties will be applicable immediately after the Go-Live of 2nd and
3r d Phase of the project, as per SLA matrix provided in this volume of
the RFP.
ii. The EQIs shall be calculated considering all the debit and credit points
for that quarter, and actual amount will be derived as a percentage of
the total score.
iii. The EQIs will also include the balance eligibility amount / payment
from Stage 1 and Stage 2 of that particular Phase. E.g. after 1st Phase
Go-Live and Stabilization period, the EQI amount shall be sum of 20%
of the Phase Cost, which is estimated to be not more than 5% of the
Total Phase Cost, plus balance 25% from each of the 1st and 2nd Phase
eligibility amount, which is estimated to be 1.88% and 3.13%
respectively of the Total Phase Cost.
iv. An amount equal to 10% of the EQIs shall be withheld for each quarter
and 90% of the EQIs shall be paid for the entire duration after Go-Live
of each Phase. The IA is expected to raise the invoice for 90% of the
total EQIs calculated for any quarter.
v. The cumulative 10% amount from each quarter during the O&M phase
(after Go-Live for each phase) shall be paid to the IA after completion
of the exit management activities, as defined in the terms and
condition of the contractual agreement.
Note: Decisions of HSHRC, on all matters related to payment and penalty
calculations shall be final and binding on all parties. In case of any dispute
or disagreements, the IA shall submit a written objection along with
sufficient evidence to support the claim / dispute. The operational committee
set-up by HSHRC shall evaluate the objection and the evidences, and take
final decision on such matters, which will be final and binding on all parties.
25. Volume 1, Section 9.1. - Implementation Schedule, Page 156
Clarification: Implementation schedule for 3 phases
For the purpose and scope of this project the implementation schedule in 55 facilities
should be read as:
―Following is the indicative timeline for different phases proposed for the IA to carry out
implementation activities. The timelines are calculated from the date of signing of
agreement.
39
1. Phase 1: Phase 1 will include implementation of HIS in DC along with 1 District
Hospital (Panchkula), including one attached hospitals within the district namely 1
CHC and 1 PHC. Additionally 1 Medical College is also proposed to be implemented
during the pilot phase. The implementation is proposed to be completed in 9
months time with stabilization period of 3 months. Total implementation time shall
be T to T + 9 + 3 = T + 12 months
2. Phase 2: Phase 2 will include implementation of HIS in 6 District Hospitals,
including all the remaining attached hospitals within the pilot district Hospital
(Panchkula) namely 1 CHC and 9 PHCs. In addition, 2 other Medical colleges are
also proposed to be implemented during this phase. The implementation is
proposed to be completed in 6 months time. Total implementation time - T + 12 to T
+ 18 = T + 18 months
3. Phase 3: Phase 3 will include implementation of HIS in rest of the 13 District
Hospitals. This phase will also include rest of the First Referral Units (FRUs) which
have not been covered in above two phases. Please refer to Annexure 3 for the list of
FRUs covered under the project scope. The implementation is proposed to be
completed in 6 months time. Total implementation time - T + 18 to T + 24 = T + 24
months‖
Note: For the detailed timelines on the Phases, Stages and respective milestones please
refer to the table provided as a response to Point above.
26.Volume 2, Section 3.33. - Consortium Criteria, Page 24
Clarification: Point 8
For the purpose and scope of this project a valid and registered consortium agreement is
mandatory.
Point 8 should now be read as ―In case of a consortium, applicant consortia shall have a
valid agreement (duly notarized) among all the members signed by the Chief Executives/
Authorized Signatories of the companies/society dated prior to the submission of the bid.
The agreement shall clearly specify the stake of each member and outline the roles and
responsibilities of each member. The agreement shall be exclusively for this project and
prime bidder shall be responsible in case of failure by any member‖.
27. Volume 2, Section 4.3. - Pre Qualification Criteria – Mandatory, Page 26
Modified: Criteria 1
For the purpose of evaluation of proposals submitted by Bidders, the Agencies registered
under the ―Societies Act‖ apart from ‗Companies Act‘ shall be allowed. Also the number
of years of existence for the Bidder / Lead Bidder (in case of consortium) shall remain at
minimum 5 years but for other consortium partners, minimum mandatory requirement
shall be 3 years.
40
Rest of the requirements under this criterion shall remain unchanged.
28.Volume 1, Section 5.9. - Data Loss Protection, Page 116
Clarification: Policies related to implementation of DLP
For the purpose and scope of this project, all related policies for successful
implementation of DLP will be drafted and enforced by HSHRC, like internet access
policy, email policy, etc.
29.Volume 2, Section 3.13. - Earnest Money Deposit, Page 16
Modified: Point 2
EMD are to be issued by any Indian Public Sector Banks or Schedule Banks .
Added: Acceptance of EMD in form of DD
EMD shall be accepted in form of Demand Drafts as well, subject to the compliance with
other EMD requirements as specified in the RFP.
30. Volume 1, Section 4.2.14. - Basic Analytics
Added: Estimated number of Users outside the HIS Core application
For the purpose and scope of this project, the expected number of Users outside the core
HIS application should be capable of addressing the need of minimum 50 users.
31. Volume 1, Annexure 2_ Indicative Bill of Material, Page 165
Clarification: Licenses
For the purpose and scope of this project, the IA shall refer to the annexure 2, indicative
bill of material as provided on page 165 of the volume 1 of the RFP. The format should be
included in the technical proposal without the last column of ‗Unit Cost‘, However, it
should be filed separately in the financial proposal including the ‗Unit Cost‘.
Added: Format for providing Licensing details
S.
No.
Software
Components
Licensing
Metric
Make/Model/
Version/Editi
on
Technical
Specificat
ions
Number of
Units/Lice
nses
Unit
Cost
1 Operating System/s
Client Machines
41
2 HIS / Other Core
Application Software
Unlimited /
Enterprise
3 Application Server
Software
5 Integration/Workflow
/SOA Software
6 DMS Software
7 Content Management
Software
8 Database
Server/Software
9 Web Server Software
10 Directory Server
Software
11 Backup Software
12 Antivirus Software
13
Any other Software (Bidders may use separate line items for each applicable software)
32. Volume 2, Breakup – Networking Cost, Page 81
Modified: Format for providing per Unit rate for Networking component
Break up - Networking (per Unit Rate Sheet)
S. No Item Unit
Representative
Quantity for
evaluation
purpose
Unit
Rate
(in INR)
Taxes
and
Other
Duties
Total
Amount
(in INR)
Total
Amount
in
Words
1. CAT 6 (Box)
42
Break up - Networking (per Unit Rate Sheet)
S. No Item Unit
Representative
Quantity for
evaluation
purpose
Unit
Rate
(in INR)
Taxes
and
Other
Duties
Total
Amount
(in INR)
Total
Amount
in
Words
2. Jack Panel
3. IO
4. Single Face
Plates
5. Patch Cords 3
feet
6. Patch Cords 7
feet
7. Router
8.
24 Port
Network
Switch – Layer
-3 Switch
9.
24 Port
10/100/1000
Mbps Layer-2
Switch
10.
Network Rack
(a) 19‖ 18
U Floor
standin
g Rack
(b) 19‖ 9 U
Wall
mounta
ble
43
Break up - Networking (per Unit Rate Sheet)
S. No Item Unit
Representative
Quantity for
evaluation
purpose
Unit
Rate
(in INR)
Taxes
and
Other
Duties
Total
Amount
(in INR)
Total
Amount
in
Words
Rack
11. Wireless access
points
12.
Fiber Optics
cable indoor
Multi Mode
(MM) Cable
8 core
13.
LIU 12 Fiber
1U Rack
Mounted
14. LIU 24 Fiber
Rack Mounted
15.
SC Connector
Epoxyless
50/125 Micron
MM Fiber
16.
Fiber Patch
Cord MM –SC
to SC
17. PVC Conduit
18. Surface Mount
Box
19. Router Cost
20.
Laying of UTP
cabling
including
termination at
44
Break up - Networking (per Unit Rate Sheet)
S. No Item Unit
Representative
Quantity for
evaluation
purpose
Unit
Rate
(in INR)
Taxes
and
Other
Duties
Total
Amount
(in INR)
Total
Amount
in
Words
both ends
21.
Laying of Fiber
Cable incl.
Termination
22.
Installation
and
Commissioning
of racks, Core
and workgroup
switches, jack
panels, I/O
boxes
23.
Installation of
PVC ducts/
conduits per
meter
24.
Testing &
certificate of
the UTP cable
25.
Documentation
of Test result of
UTP cables
26.
Site
certification of
UTP cables
27.
Testing &
certificate of
the optical
fiber cable
28. Documentation
45
Break up - Networking (per Unit Rate Sheet)
S. No Item Unit
Representative
Quantity for
evaluation
purpose
Unit
Rate
(in INR)
Taxes
and
Other
Duties
Total
Amount
(in INR)
Total
Amount
in
Words
of Test result of
fiber cables
29.
Site
certification of
fiber cables
<Any other
item>
Note: IA may add any other activities / items as per the proposed solution
Total cost for all components (excluding any
other items added by IA)
Note: The evaluation shall be on the cumulative unit rates however the payment shall
be made as per actual
Added: Indicative Specification of networking components (Bidders to
provide compliance to the specifications wherever applicable)
Router
a. Router Architecture requirements:
i. The architecture should be based high speed CPU with high port
densities.
ii. The Router should be a single box configuration and should be
modular, for flexibility to use the appropriate choice of interfaces as
and when required.
b. General Specifications: The router shall meet the following general
specifications –
i. The router shall be 19‖ rack mountable with field replaceable
components. The field replaceable component shall include PSU,
interface modules & connectors.
46
ii. The router must have support for external/internal redundant power
supply
iii. The router shall facilitate all applications like voice, video and data to
run over a converged all IP infrastructure
iv. Support 512 MB DRAM & Compact Flash 256 MB
v. Support USB ports
c. Performance & Interface Specifications:
i. Router Performance should be minimum 350 kpps
ii. The router shall support the following interface types –
a) V.35,
b) E1 G.703
c) Gigabit Ethernet
d) Voice Gateway Interface support – E1, FXS, FXO, E&M,
e) ISDN BRI, PRI
iii. Following interfaces shall be provided on the router –
a) 2 port serial WAN interfaces
b) Ethernet Interfaces
c) <Any other interfaces>
d. Layer 2 Protocols:
i. The router shall meet the following requirements for Layer 2 protocols –
a) The router shall support Frame Relay, PPP, HDLC and
Ethernet Encapsulation.
b) The router shall support Multilink PPP (MLPPP)
c) The router shall support IEEE 802.1Q VLAN
d) The router shall support IGMPv3 and IGMP Snooping
e) Support Layer 2 Tunneling Protocol Version 3 (L2TPv3)
e. Layer 3 Protocols
i. The router shall meet the following requirements for Layer 3 protocols –
a) The router shall support OSPF, IS-IS, BGP4 protocol
47
b) The router shall support the following IP Multicast Routing
Protocols – PIM Sparse Mode, PIM Source Specific Multicast,
DVMRP, Bidirectional PIM
c) The router shall support Policy Based Routing (PBR)
d) The router shall support GRE (Generic Routing Encapsulation)
Tunneling.
e) The router shall support following MPLS features
f) Support Layer 2 & Layer 3 VPN
g) The router shall support BFD
h) The router shall support IPv6 features
f. Voice Functionalities:
i. The router shall provide integrated voice gateway functionality to support integration with the existing equipments in the field. The following features shall be supported by the router for this requirement –
a) Voice Interface Support – FXS, FXO, DID, E&M, ISDN BRI
and E1.
b) The router shall support both H.323 and SIP protocols for
VoIP signaling.
c) The router shall support G.711 and G.729 Codecs and
transcoding between them.
d) The router shall support Codec negotiation with its peers.
e) The router shall support Voice Activity Detection, Silence
Suppression, Comfort Noise Generation and Echo Cancellation
features.
f) The router shall support Multi party adhoc conferencing.
g) The router shall have Compressed RTP (cRTP) feature for VoIP
header compression
h) Should support the capability to integrate with PBXs using E1
connectivity
i) Should have in-built voice call processing for IP phones
g. Quality of Service:
i. The router shall meet the following requirements for Quality of Service –
a) The router shall perform traffic Classification using various
parameters
48
b) The router shall be able to mark traffic using IP Precedence,
DSCP and MPLS EXP.
c) The router shall support Strict Priority Queuing or Low
Latency Queuing to support real time application like Voice
and Video with minimum delay and jitter.
d) The route shall support class based traffic shaping.
e) The router shall support traffic policing as per relevant
standards
f) The router shall support class based queuing with bandwidth
guarantee with fairness to make sure optimal operation of non-
real time applications and control traffic.
g) The router shall support congestion avoidance through WRED
h) The router shall support Hierarchical QoS
h. Integrated Security:
i. The router shall meet the following integrated security requirements -
a) The router shall support Access Control List
b) The router shall support unicast RPF (uRPF) feature
c) The router shall support DoS and DDOS attacks through TCP
Intercept.
d) The router shall support for Firewall & IPS Services for
enhanced security.
e) The router shall support AAA features
f) The router shall support Control Plan Policing to protect the
router CPU from attacks
i. Management:
i. The router shall be manageable through Console, web interface
ii. The router shall support SNMP, Remote Monitoring (RMON), NetFlow features
iii. The router shall support Telnet and SSHv2
49
Switches
Technical Specifications for 24 Port Layer 3 Switch
S.No. Specifications Compliance
(Yes/No)
Make & Model:
1- Hardware Specification：
Switch should have 24 Ports of 10/100/1000 BaseT Ports shared with 24
Nos. of SFP ports, There should be 10 GbE Uplink, Switch must have 10G
extention slot,
The switch must have 2 Nos. of 12G Built-in Stacking ports
Switch should have Dual Power Supply
The switch size must be 1U, 19 Inch Rack mountable.
2- Performance
Switching Capacity should be minimum 140 Gbps, Switching Forwarding
Rate should be minimum 100 Mpps
Switch should have atleast 2M Packet buffer (Bytes), Switch should support
atleast 64 Routing Domains
3- Switch must support the following standards
IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-Tx Ethernet, IEEE
802.ab 1000Base-T Ethernet,
IEEE 802.3x flow control, IEEE 802.1D spanning tree protocol, IEEE
802.1w rapid spanning tree protocol, IEEE 802.1s multiple spanning tree
protocol
IEEE 802.1p class of service, priority protocols
IEEE 802.1Q VLAN tagging, IEEE 802.1x port authentication
IEEE 802.3ad LACP aggregation control, 64 kbps granularity
50
Two Rate Three Color Marker (trTCM), CIR/PIR for bandwidth control
Port-based egress traffic shaping, Broadcast storm control
IEEE 802.1p with 8 priority queues per port for different traffic types
WFR (Weighted Fair Queue)/WRR (Weighted Round Robin)/SPQ
scheduling algorithm, DSCP/DSCP to 802.1p priority mapping, Static
multicast
IGMP/IGMP snooping v1, v2, v3 and IGMP throttling, Support IGMP
snooping fast leave, Support IGMP snooping statistics, Multicast VLAN
Registration (MVR), Congestion control on all ports, Selective QinQ
4- IP Routing and Service Features
Wire-speed IP forwarding, Static routing , RIP v1, v2, OSPF summary
address, DHCP server/relay, DVMRP, ECMP, IP port moving,VRRPv
5- IPv6
IPv6 over Ethernet, IPv6 Addressing, ICMPv6, SNMP UDP/or TCP/IPv6,
Dual Stack, IPv6 static routing, IPv6 MLD snooping proxy, Neighbor
discovery, DHCPv6 relay/Client
6- Link Aggregation
IEEE 802.3ad LACP link aggregation, Static manually port trunking, Up
to 6 aggregation groups, 8 ports per group randomly selected
Link aggregation algorithm of source/destination IP address
7- Resilient Network
IEEE 802.1w Rapid Spanning Tree Protocol (RSTP), IEEE 802.1s Multiple
Spanning Tree Protocol (MSTP), Backup Power System (BPS)
8- User Security and Authentication
IEEE 802.1Q tag-based and port-based VLAN
Support GVRP, automatic VLAN member registration
1K static VLAN, up to 4K dynamic VLAN
51
Full range 4K PVID support
Port-base VLAN & VLAN isolation, IP classification VLAN, VLAN
counter, VLAN search, VLAN translation, VLAN MAC limit, Intrusion
Lock,
MAC freeze, MAC search, MAC filtering per port secures access to each
port
9- Port security
Limited MAC number per port, IP source guard, Loop guard, RADIUS
MAC login, IP filtering, TCP/UDP socket filtering, BPDU transparency
802.1x port-based authentication, Enhanced 802.1x compensate
assignment over, VLAN and bandwidth, Layer 2 protocol tunneling,
TACACS+
supports CPU protection to provide the switch CPU with automatic
protection against malicious network traffic trying to shut down the switch
10- Network Administration Security
User name/password required for Web/Telnet/local console
administrators
Two-level security by specific SNMP read/write community
Should support Multiple login session
Should have provision for Multiple access permission management
SSH v1/v2, SSL/TLS
11- Network Management
Cluster Stacking , up to 24 switches managed by single IP address
Web-based management, Telnet CLI , SNMP v1, v2c, v3 , RS-232c local
console, IP management: static IP or DHCP client
RMON four RMON groups 1, 2, 3, 9 (history, statistics, alarms, and events)
Port mirroring: source/destination/both port mirroring
52
IEEE 802.1ag CFM , IEEE 802.1AB LLDP, sFlow
Support transceiver DDMI information,
12- Intelligent ACL (L2/L3/L4 Access List Control)
Based on MAC address ,VLAN , IP address, protocol type ,TCP/UDP type
,DSCP
15- Power Requirement
Input Voltage - AC 100 -240V AC, 50/60 Hz and Input Voltage - DC-36 to -
72V DC
16- Environmental Specifications
Operating temperature 0°C to 45°C
Storage temperature -10°C to 70°C
Operating humidity 10% to 90% (Non-condensing)
Storage humidity 10% to 90% (Non-condensing)
17- Physical Specification：
Certification：
EMI: (Class A)
CE: EN55022: 2006+A1: 2007 ,EN61000-3-2 , EN61000-3-3 , EN55024
FCC: FCC Part 15, subpart B , AS/NZS CISPR 22: 2009 , ICES-003
Safety: CSA International
Technical Specifications for 24 Port L2 Switch
S.No. Specifications Compliance
(Yes/No)
1 Hardware performance
53
Switch must have 24 nos. of 100/1000 BaseT Ports and 4 Nos. of SFP+
ports for 1G or 10G connectivity flexibility.
Switch should have atleast 128 Gbps of switching capacity, Switch
forwarding rate should be atleast 95 Mpps, Packet buffer memory should
be 2 MB, Mac Table should be 16 K
Switch should have capacity to have atleast 500 routing entries and to store
500 IP addresses, Switch should support atleast 125 routing domains
The switch size must be 1U, 19 Inch Rack mountable.
2 Switch must support the following standards
IEEE 802.3 10BASE-T Ethernet ,IEEE 802.3u 100BASE-TX Ethernet
,IEEE 802.3ab 1000BASE-T Ethernet ,IEEE 802.3z 1000BASE-X ,IEEE
802.3aq, IEEE 802.3af , IEEE 802.3at , IEEE 802.3az, IEEE 802.3x ,IEEE
802.3ad, IEEE 802.3ah ,IEEE 802.1ag , IEEE 802.1AB LLDP/LLDP-MED,
IEEE 802.1D , IEEE 802.1w,IEEE 802.1s , IEEE 802.1Q, IEEE 802.1p ,
IEEE 802.1X
3 Resilience and Availability
IEEE 802.1D Spanning Tree Protocol (STP), RSTP and MSTP
Switch should support LACP (12 Trunks/ Eight Links per Trunk)
Virtual Router Redundancy Protocol (VRRP)
Switch must have provision to avoid non STP Loops in the network
Switch must have Err Disable Recovery
Switch should support Multiple RSTP
Switch should have Dual Configuration Files, Switch should have Dual
Flash Images
Switch should Dual Internal Power Supply
Switch must support Hot-swappable internal Fan and RPS Module
4 Traffic Control
54
802.1Q Static VLANs/Dynamic VLANs: 1 K/4 K
Port-based VLAN, Protocol-based VLAN , Private VLAN
IP Subnet-based VLAN , 802.1ad VLAN Stacking (Q-in-Q)
VLAN Trunking , VLAN Translation , VLAN Ingress Filtering
LACP Algorithm of Source/Destination IP, Switch should support GVRP
Switch must support Selected Q-in-Q, Switch should support L2PT
5 Security
802.1X, Port Based Security, MAC Authentication, Layer 2 MAC Filtering
Layer 3 IP Filtering, Layer 4 TCP/UDP Socket Filtering
BPDU Transparency, Static MAC Forwarding
Multiple RADIUS Servers, Multiple TACACS+ Servers
802.1x VLAN and 802.1p Assignment by RADIUS
Login Authentication by RADIUS, Login Authentication by TACACS+
TACACS+ Accounting, Authorization on TACACS+, Authorization on
RADIUS
Authorization on Console, SSH v1/v2 , SSL, Intrusion Lock, MAC Freeze
DHCP Snooping, ARP Inspection , ARP Freeze, Static ARP
Static IP/MAC Binding, Policy-based Security Filtering, Port Isolation
IP Source Guard, Limit Number of MAC per VLAN, MAC Search, MAC
Pinning
Guest VLAN, ACL Packet Filtering (IPv4/IPv6)
PPPoE Relay Agent , PPPoE Option 82 , PPPoE IA
CPU Protection, Interface Related Trap Enable/Disable (by Port)
55
6 Quality of Service (QoS)
No. of Hardware Queues per Port: 8
802.1p Queuing Method: SPQ/WRR/WFQ
Storm Control: Broadcast, Multicast, Unknown Unicast (DLF)
Port-based Rate Limiting (Ingress/Egress): */64 Kbps
Rate Limiting per IP/TCP/UDP per Port, Policy-based Rate Limiting
Policy-based Bandwidth Control Granularity
Ingress CIR for Bandwidth Control, 802.3x Flow Control
Port-based Egress Traffic Shaping CIR/PIR Support
Policy-based Prioritization, TRTCM (Two Rate Three Color Marking)
802.1p Class of Service (SPQ, WFQ, SPQ/WFQ Combination Capable)
DiffServ (DSCP)
7 Layer 2 Multicast
L2 Multicast (Group)
Should support IGMP Snooping (v1, v2, v3) ,IGMP Snooping Fast Leave,
IGMP Throttling ,IGMP Snooping Immediate Leave
Configurable IGMP Snooping Timer and Priority, Should have IGMP
Filtering
Should have MVR Support
Should have IGMP Proxy Mode & Snooping Mode Selection
IPv6 MLD Snooping Proxy
8 Routing
Static Route , Policy-based Route , IP Port Moving , Multiple Default Route
56
and ECMP
9 Manageability
SNMP v1, v2c, v3, SNMP Trap Group,
RMON (1, 2, 3, 9), ICMP Echo/Echo Reply, Syslog
IEEE 802.3ah OAM (Link Discovery, Loopback)
IEEE 802.1ag CFM, IEEE 802.1AB LLDP , LLDP-MED
10 IPv6 Management
IPv6 over Ethernet (RFC 2464), IPv6 Addressing Architecture (RFC 4291)
Dual Stack (RFC 4213), ICMPv6 (RFC 4443), Path MTU (RFC 1981)
Minimum Path MTU Size of 1280 (RFC 5095)
Encapsulation for Maximum PMTU of 1500
Neighbor Discovery (RFC 4861), DHCPv6 Relay
11 Device Management
Cluster Stacking , up to 24 switches managed by single IP address
Management through Console, Telnet, SNMP and Web Interface
Remote Firmware Upgrade by FTP/Web
Multiple Logins Support, Configure Clone
DHCP Servers ,DHCP Relay per VLAN,DHCP Client , DHCP Option 82 ,
DHCP Option 82 Profile
Daylight Saving , NTP, sFlow, Port Mirroring ,Port Mirroring per
IP/TCP/UDP ,Policy-based Port Mirroring
RJ-45 Out-of-band Management Port
RS-232 Out-of-band Console Port
57
12 Environmental parameters and Certifications
Safety : LVD , BSMI
EMC : FCC Part 15 (Class A) , CE EMC (Class A) , BSMI ENC
RoHS
Operating temperature of 0°C to 50°C
Storage Temperature of -40°C to 70°C
Technical Specifications for Access Point
S.No. Specifications Compliance
(Yes/No)
Make & Model:
The access point should be 802.11 a/b/g/n dual radio managed Access
Point manageable through centralised wireless controller
1- Network
Should have atleast 1 No. of 10/100/1000M LAN port
The LAN port should support PoE
PoE Power consumption should not be more than 14 W
Access point should support VLANs
Access point should also work as DHCP Client
2- WLAN Features
Maximum Throughput should be up to 140 Mbps
WMM (Wi-Fi Certified) , WEP WPA/WPA2-PSK , WPA2 (Wi-Fi Certified)
, WPA/WPA2-Enterprise
Should have 4 external dipole
58
Minimum output power support should be as under;-
11b/g : upto 18 dBm
11g/n : upto 15 dbm
11a: upto 18dBm
11a/n : upto 18dBm
3- Frequency Band
2.4 GHz (11g/n) : USA (FCC): 2.412 to 2.462 GHz; Europe (ETSI): 2.412 to
2.472 GHz
5 GHz (11a/n) : USA (FCC): 5.15 to 5.35 GHz; 5.470 to 5.725; 5.725 to 5.850
GHz ,ETSI: 5.15 to 5.35 GHz; 5.470 to 5.725 GHz
2- QoS
Should support WMM
Should support WMM Power Save
3- Management Features
Access point should be manageable through CLI with SSH
4- Others
Should have Plenum Rating
Should have Kensington Lock Support
5- Should support following Standard Compliance
Ethernet : IEEE 802.3, IEEE 802.3u, IEEE 802.3ab, IEEE 802.3z, IEEE
802.3az
IEEE 802.3af, IEEE 802.3at
Radio Modulation : IEEE 802.11a: BPSK, QPSK, 16-QAM, 64-QAM IEEE
802.11b: DBPSK, DQPSK, CCK, IEEE 802.11g: BPSK, QPSK, 16-QAM, 64-
59
QAM IEEE 802.11n: BPSK, QPSK, 16-QAM, 64-QAM
6- Certification
Radio :FCC Part 15C 15.247, FCC Part 15E (Class B)
EN 300 328 V1.7.1, EN 301 893 V1.2.3:08-2003, DGT LP0002 (Class B)
EMC :FCC Part 15B, EN 301 489-17 V1.2.1: 08-2002 (Class B) EN 301 489-
1 V1.5.1: 11-2004 (Class B)
Safety :EN 60950-1 (Class B)
EN 60601-1-2:2002 (Medical Electrical Equipment)(Class B)
7- Environmental Specifications
Temperature :0°C to 40°C
Humidity :10% to 90% (Non-condensing)
Temperature : -30°C to 70°C
Humidity :10% to 90% (Non-condensing)
UTP Cable
Technical Qualitative Requirement Compliance
Yes/No
Deviations
if any
(a) 23 AWG Annealed bare solid copper, CAT-6 UTP Cable,
Channel optimized to 350 Mhz
(b) Meets EIA/TIA 568-B.2-1 Category 6 specifications, Passed
UL 444 test and meets CM and CMR ratings
(c ) Worst Case Cable Skew : 45 nsec/1 00 meters
(d) Characteristic Impendence : 100(+/- 3) Ohms 500MHz,
Tested till 700 Mhz
(e) Conductor Annealed copper wire Diameter 0.52 mm
(nominal)
60
Technical Qualitative Requirement Compliance
Yes/No
Deviations
if any
(f) Insulation High Density polyethylene, Diameter 0.94 mm
(nominal)
(g) Support for Fast Ethernet and Gigabit Ethernet IEEE
802.3/5/12,Voice,ISDN, ATM 155 & 622 Mbps and
Broadband
(h) DC Resistance Max: 6.6 Ohms/100m
(j) UL Listed and Third Party verified by ETL to "ANSI/TIA/
EIA-568-B-2.1" specifications
(k) Zero Bit Error verified by ETL.
(l) Sheath Fire retardant PVC Compound (FRPVC) Flame
Rating : 60 deg. C As per UL 1685 CM
(m) PAIRS Colour code: Blue / White-Blue, Orange / White-
Orange Green / White-Green, Brown / White - Brown
(n) Outer Sheath PVC compound Thickness Diameter 0.5 mm
(nominal) Outer diameter 6.5 mm (nominal)
(o) ELECTRICAL CHARACTERISTICS at 20° C Input
Impedance (0.772-100 MHz) : 100 + 15 Ohms 125-250
MHz): 100 +/- 22 Ohms
Patch Panel
Technical Qualitative Requirement Compliance
Yes/No
Deviations
if any
With Cable Management bar for
improved management
Accepts Cat5e+ and Cat6 keystone
Jacks
Mounts in standard 19 inch racks
61
Support Bar: SPCC, 1.5mm thickness
black color painted
Panel: SPCC 1.5mm thickness
with black color painted
Insert: ABS,UL 94V-0
Thin Client
Specification Make &
model Compliance
Deviation if
any
Servers Supported
RDP/Windows Servers
Win XP, 2K,2K3,
2K8, Win 7, Vista,
Win 8
Linux Servers any flavour of
Linux, Sun Solaris
Other Servers VNC, NX, ICA
Multi Server, Multi user, Multi
Session, Multi protocol must be
Advance Features
Resolution Supported 1920 X 1440 - 24 Bit
or better
Wireless
Application Publishing in
Windows (Seamless RDP) / in
Linux
Remote Branch Connectivity
Printing Supported - local
printer, network printer, shared
62
Specification Make &
model Compliance
Deviation if
any
printer
Optional Features
Screen Rotation
Touch Screen
VPN Client & Team Viewer
3G CDMA / USB
Local Application
FireFOX, softphone, PDF
Reader
Open Office, Thunderbird, SAP
Client, Skype, Audio / Video
Player
EC 2 Support
CPU
Intel® Core™ i5-
4570S with Intel
HD Graphics 4600
(2.9 GHz, 6 MB
cache, 4 cores)
Memory 4 GB DDR3
DOM/SATA 2 GB (expandable)
Ports
1 Rj-45, 4 USB, 1
Serial, 2 PS/2,
Audio & VGA
LAN 1 Gig
Power Supply 135 W
63
Desktop Systems – Bidders may please note that the non-standard and assembled PC‘s shall
not be accepted
Personal Computers
Features Specifications Make &
Model
Compliance Deviation
if any
Processor,
Chipset &
Mother
Board
Latest Generation CPU 3.10 Ghz or
higher, 6MB Cache and Standard
OEM Chipset and Mother Board.
RAM 2 GB DDR3 PC3- 6400 (1066 Mhz)
Non ECC RAM expandable up to 16
GB (4 DIMM Slots minimum)
Hard Disk
Drive &
controller
500 - GB SATA 3.0 Gb/s Hard
Drive (16 MB Cache, 7200 RPM
with SMART or equivalent
technology for self-monitoring and
pre-failure alert)
Optical Drive Internal DVD-ROM / RW
Graphics and
Audio
Integrated Graphics and Audio
Ethernet Gigabit 10/100/1000 Network card
with remote booting facility
Bays External : 2 * 5.25" drive bays ;
Internal : 2* 3.5" drive bays
Slots Minimum 3 PCI / PCI express slots
Ports Ports :Minimum 6 * USB 3.0 (some
in rear and some in front) , 1 Serial
Port, 1 Parallel Port, 1 mike in , 1*
VGA, 1* Line in , 1* Line out, 1* RJ
45
Power
Supply
Minimum 300-watt ATX Power
Supply – PFC (Active Power Factor
Correction (PFC) power supply).
64
Surge Tolerance of up to 2000V
Keyboard USB/PS/2 104 keys keyboard
(Same make as PC)
Monitor 18.5 ‗‘ LCD monitor with TCO 5.0
Certification, Energy Star
Mouse USB/PS/2 2 Button Optical Scroll
Mouse(Same make as PC)
Operating
System
Windows7 or Equivalent or Linux
(latest release)
Office
Productivity
Complete Office Productivity
Compliance
and
Certifications
As per industry standard for PC and
energy star for Monitor
Drivers Drivers should be freely available
on OEM‘s website and should be
supplied in media along with the PC
Certifications Windows Or Equivalent
Warranty 5 years comprehensive onsite
replacement warranty from the date
of acceptance of systems as per the
other clauses of the RFP
Antivirus For each PC with upgrade license
for 3 years (CDs to be included)
Note: Bidders may add any additional line item if required for this project, and may quote
as additional line item(s).
33. Volume 1, Section 5.7.1. - User Acceptance Testing (UAT), Page 115
Modified: UAT Sign-off criteria
The Information Security Management Office (ISMO) shall be responsible for the
vulnerability testing and penetration testing of the application that is proposed for
65
deployment on the production environment. As a pre-requisite, prior to every
deployment, the application (for any new build release, patches, updates) shall be tested
for the information security tests in the pre-production environment. ISMO may co-opt a
third party audit agency for helping them out in the information security testing and any
charges for the same would be paid by the client Department. However the functionality
testing i.e. User Acceptance Testing (UAT) shall be conducted by HSHRC.
34. Volume 1, Section 6.5. Network / Connectivity, Page 123
Added: 1. LAN and Campus Networking requirements
For the purpose and scope of this project, the IA is expected to provide unit rates of all
the items mentioned in the financial format for Breakup of Networking Cost. These rates
shall be applicable to the various user settings at Medical college, District hospital, sub-
District hospital, Community health centre and Primary health centre for
implementation of campus wide networking considering the applicability of various
components according to the various solutions proposed including but not limited to Cat
5 structure cabling, Laying and setup of Optical Fiber Cable (OFC) network, WiFi
network, etc. Actual requirements / BOM shall be finalised, maybe with deviations, after
detailed survey and unit rates shall be multiplied as required. Payment shall be made to
the IA based on the verification of actual quantities consumed.
35. Volume 1, Chapter 8 - Training Requirements, Page 144
Added: Location of Training
For Phase 1 locations the IA shall conduct training at a centralised location for Panchkula
District hospital, CHC and PHC and setup all the required infrastructure as specified in
the RFP at State Health Institute of Family Welfare, Sector 6, Panchkula, Haryana.
Whereas training for the Medical College to be covered in phase 1 shall be conducted at
the respective Medical College facility only.
For all other locations to be covered in Phase 2 and 3, the training for all user groups
shall be conducted in respective District hospital that shall also cover their associated
PHCs and CHCs. Whereas for Medical College in Phase 2 & 3 the training shall be
imparted in the respective medical college facility. The IA shall detail out in its technical
proposal a phasing plan to impart training to all the user groups and type of trainings.
36. Volume 2, Section 4.6. - Evaluation of Commercial Bids, Page 44
Clarification: Formula for calculation of Total Overall Cost
1. The Financial Score will be computed in two parts. Part A will be based on
financial quote and Part B will be based on total CIV for Data center services.
2. For Part A:
66
Total Cost = 85% of part A financial +15% of Part B Financial Score
{sum of all CIVs}
Part A= [Total Cost (55 facilities) excluding the cost of Data Center
Managed Services Component
+
50% of Financial Score for additional unit rate components {100*( Unit
Rate (Level 1 facility)) + 300*( Unit Rate (Level 2 facility)}
+
200* Unit Rate (blended* man-month rate of resources required for
change request work on time and material basis and for the integration
with the existing and proposed solution)
+
Rate of supply and implementation of Advanced Analytics/BI}];
* Blended means weighted average of rates all types of resources that could
typically be required to carryout changes to the system.
a. All Unit Rate items shall be based on actual units offered
b. The bidder with lowest Financial Quote (L1Part A) will be awarded
100% score.
c. Part A Financial Scores for other than L1 bidders will be evaluated
using the following formula:
Part A Financial Score of a Bidder = {(Financial Bid of L1 Part
A/Financial Bid of the Bidder) X 100}% (Adjusted to two decimal
places)
3. For Part B:
a. The bidder with lowest CIV (L1 Part B) will be awarded 100% score.
b. Part B Financial Scores for other bidders will be evaluated using the
following formula:
Part B Financial Score of a Bidder = {(CIV of L1Part B/CIV of the
Bidder) X 100} % (Adjusted to two decimal places)
4. Total Financial Score:
Financial Score = 30*(0.85* Part A Financial Score + 0.15*Part B Financial Score)
67
Bn = 0.7 (T Max / Tb *100) + (0.3)*(Cmin/Cb * 100)
Bn = overall score of bidder under consideration (calculated up to two decimal points)
Tb = Technical score for the bidder under consideration
Cb = Cost of the bidder under consideration
Cmin = Lowest Cost
T Max= Maximum Technical Score.
L1 Facility: Any health facility with a functional requirement equivalent to a CHC
L2 Facility: Any health facility with a functional requirement equivalent to a PHC
Functionality of levels can be derived by making projection from number of users/nodes as
defined above.
37. Volume 2, Section 6.9. - Undertaking on Compliance and Sizing of
Infrastructure, Page 60
Clarification: Indicative components in the declaration format
This is to clarify that the components included in the declaration for sizing the
infrastructure are only indicative. The IA needs to provide a declaration for all the
components assessed by the IA that are being proposed as part of their solution and
accordingly include the same in commercial proposal format.
38.All Volumes
Clarification: Mini Data Center
For the purpose and scope of this project, it is clarified that there are no references to
Mini Data Centers in the RFP. If by chance there is any such reference, then bidders may
kindly ignore the same. Also it is made clear that a minimum of one (1) server shall be
required each at District Hospital and Medical College for running the HIS Lite
application in case of no / low / intermittent connectivity and shall support all in-line
communications to the centralised server.
Additionally, any references of Data Migration may be ignored. There is no requirement
of Data Migration of any legacy data under the current scope.
39. Volume 2, Section 4.4. - Technical Evaluation Criteria, Page 31
Clarification: Point 2 - Mapping of functionality and features of software
solution
68
1. All line items mentioned in FRS would be considered for awarding marks on a
scale of 0 to 2
2. Availability of full functionality as part of the solution proposed through
parameterization or software configuration (i.e. no code change) shall be awarded
2 marks
3. Where part functionality is available or the required functionality is met with
customization OR an add-on/bolt-on software including any bespoke
development shall be awarded 1 mark
4. Nil compliance shall be awarded zero (0) mark
5. For the purpose of calculation and conversion of each bidder‘s total score
to a 20-Point scale, the details are provided below:
Assuming the total number of functionalities is 500, and each of the stated
functionalities carries 2 Marks; hence the total score shall be 1000. If a
bidder scores a total of 800 out of the full score of 1000, then the
corresponding score on the 20 point scale shall be calculated as
(800/1000)*20 = 16
Note: Any false claim(s) by the bidder will attract negative marking and shall
correspondingly reduce the overall score
Clarification: Point 1 of “Note”, Page 30
For the purpose of evaluation of proposals submitted by Bidders, the point 1 of the ‗Note‘
shall be read as – ―A Network hospital shall mean two (2) or more geographically
separated hospitals that form part of the same company / organization or hospital
chain‖.
40. Volume 2, Section 6.16 - Pricing Summary (PART “B”), Page 69
Added: Column for providing 6th year quantity
For the Bill of Quantities for Data Center Services provided on page no. 69 of volume 2 of
the RFP, the IA shall also include the columns for quarterly Quantity in Year 6. This
has to be included by the IA himself as per the format already provided in the RFP.
41. Volume 1, Section 7.4. - Warranty Support Services, Page 138
Modified: Point 9
This is to clarify that the Point No. 9 as mentioned on page 138 of the volume 1 of the
RFP shall be now read as – ―Warranty should not become void, if Hospitals buys, any
other supplemental hardware / software from a third party and installs it within these
facilities / machines under intimation to the IA. For the purpose and scope of this
69
project, the entire responsibility for such procurement of the software / hardware for
their own purposes shall rest with the hospitals; however IA shall be required to
coordinate with the respective OEMs for providing onsite support, operationalisation
and getting required services from these OEMs, for all the software and hardware
components procured by the Hospitals independent of the IA. Also, the entire
responsibility for providing onsite support and getting services from OEM for all the
software and hardware components procured by IA shall rest with IA.‖
42.Volume 1, Section 6.6. - Summary of proposed IT infrastructure at front
end / client side, Page 125
Clarification: Existing nodes to be included in the scope along with
proposed Nodes
For the end user connectivity at hospitals, it is clarified that the IA shall implement the
proposed number of nodes as mentioned in Bill of Quantities, Annexure 2 of volume 1 of
the RFP. In addition to the proposed nodes, IA shall also be responsible for testing the
existing LAN nodes, for its functioning and connect the existing nodes to the same
network proposed to access the HIS application.
43. Volume 2, Pricing Summary (PART “B”),Page 71
Modified: Point 5 of “Note”
For the purpose and scope of this project, point 5 is now revised to – ―IA shall include all
these mandatory separate unit rate quotes for implementation of any additional facilities
other than 55 guaranteed facilities. These special unit rate quotes shall be applicable in
those cases wherein HSHRC decides to extend the implementation of HIS at facilities
other than guaranteed 55 locations any time after Phase III of the project. Therefore the
Unit Rates for each of these shall be included and considered for the purpose of
commercial evaluation. However for these work items/schedules for implementation of
enhancement work shall be based on actual units offered. All the rates including the unit
rate quotes mentioned in the commercial bid shall be valid for entire duration of the
project or till the completion of Phase III‖.
44.Volume 2, Pricing Summary (PART “B”),Page 71
Modified: Point 3 of “Note”
For the purpose and scope of this project, point 3 is now revised to – ―IA shall provide a
separate Unit Rate Quote for licences and implementation cost of Business Intelligence
(BI) that may be implemented at a later stage.‖
45. Volume 2, Pricing Summary (PART “B”),Page 71
70
Modified: Point 4 of “Note”
For the purpose and scope of this project, point 4 is now revised to – ―IA shall provide a
separate Unit Rate Quote for development of interfaces and integration with the existing
as well as functionalities that are proposed to be implemented at a later stage as desired
by the competent authority at HSHRC.‖
46.Volume 2, Pricing Summary (PART “B”),Page 71
Added: Point 6 of “Note” for implementation of CRs
For the purpose and scope of this project, a new point 6 is added stating - ―IA shall
provide a separate Unit Rate Quote for resources for implementation of the Change
Requests (CRs). These CRs shall be done by a fixed number of resources and IA is
expected to provide quote for a minimum of 5 resources with breakup of each individual
resources.‖
47. Volume 1, Annexure 2_ Indicative Bill of Material, Page 165
Modified: Procurement of computing hardware including Desktops / Thin
Clients
The IA shall include unit rates of the computing hardware inclusive of the desktops and
printers for all the different user-settings at hospital facilities as mentioned in annexure
2, indicative bill of material of the volume 1 of the RFP, in the commercial proposal with
an option to procure the same from IA at its quoted rates or through HARTRON
determined Rate Contract as applicable at that time. The IA shall have to propose in the
technical proposal the specification of the hardware required to run the solution at client
locations. The Department / Hospitals may also prepare the inventory of existing
hardware in the PHCs/ CHCs during the course of implementation of Phase-I itself so as
to determine its exact requirements at the relevant time during the project duration.
48. All Volumes
Added: Year on Year number of OPDs and IPDs in Haryana State hospitals
2009 2010 2011 2012
OPD 1,32,78,314 1,89,55,488 1,96,22,780 1,99,22,218
IPD 10,91,803 18,01,813 19,90,974 20,96,426
71
Health Institution
Average Daily OPD Remarks
PGIMS Rohtak 5000
BPS Medical College 2500
SHKM Medical College
2500
District Hospital 1500 DH Panchkula has an Avg Daily OPD of 2500
Sub-District Hospitals
800
Community Health Centers
400
Primary Health Centers
150
49.Volume 1, Section 4.2.2.2.16. - Ambulance Services (including Referral
Transport), Page 74
Added: “Note”
For the purpose and scope of this project, the ―Note‖ shall be read as – ―Only step 1 is
covered as part of the current HIS scope. Rest is only process description after
integration with Referral Transport system (RTS) and not part of scope of HIS. The HIS
should integrate with the Referral Transport system (RTS) as and when it is
implemented. The HIS should have the capability to forward the information to the RTS
and only maintain the status in the system. The HIS should only have the capability of
indicating the requirement for Ambulance services for Patients.‖
50.Volume 1, Section 5.2. - Compliance with Industry Standards, Page 103
Modified: Standard for „HIS Application‟
For the purpose and scope of this project, the standard specified for ‗HIS application‘
shall be read as - Web enabled application.
51. Volume 1, Section 5.3. - Performance Metrics, Page 105
Modified: Point 1 – „Performance‟ requirement
72
For the purpose and scope of this project, the performance criteria shall be same as
mentioned in Volume 3, Section 6.2. Service Level Metrics, Page 93 i.e. <=5 sec for LAN
users, and <=10 secs for WAN users.
52. Volume 3, Section 7.3. - Limitation of Liability, Page 34
Deleted: Point 8
For the purpose and scope of this project, the statement repeated again after point 5 i.e.
―Any claim or series of claims arising out or in connection with this Agreement or the
SLA shall be time barred and invalid if legal proceedings are not commenced by the
relevant Party against the other Party within such period as may be permitted by
applicable law without the possibility of contractual waiver or limitation‖ stands deleted.
53. Volume 1, Section 5.4. - Acceptance Criteria, Page 107
Added: ISMO Standards
For the purpose and scope of this project, following ISMO standards are being provided
for ready reference of the Bidders:
―At this time, there are several security policies and guidelines issued by various bodies
both at the Central Government as well as at the State Government level. The ISMO is in
the process of consolidating all of them. It must be noted that these policies would be
revised from time to time based on new discoveries (of strengths/weaknesses of products
& technologies) as well as threat assessments. Vendors are required to adhere to the
policies as applicable from time to time.
Broadly, for the purposes of planning and estimation, the following should be kept in
mind:
1. All application software should follow secure coding practices (www.owasp.org is
a reasonable reference point to start with). Development and deployment
processes must demonstrate maturity in this area; use of static and dynamic code
analysis tools is encouraged.
2. All IT systems must be patched and hardened (OS, Web Server, Database, etc.) as
per current (at that time) best practices and guidelines prior to deployment as
well as maintained in tune with the changing environment.
3. All IT systems should undergo an initial and periodic Vulnerability Assessment
(VA) and Penetration Testing (PT). A successful (passed) PT is essential before
any system used by the Government is allowed to go live.
4. All IT systems are subject to Information Security Governance (i.e., at a
minimum, process audits by the ISMO team).
5. All IT systems must provide for continuous monitoring, detection and response to
Information Security incidents, through a shared state-level Security Operations
73
Center that will be setup. The necessary host/network/application and other
sensors to the extent applicable to this RFP as well as logging equipment should
be proposed as a part of the solution.
54. Volume 2, Section 2.4. - Request for Proposal Data Sheet, Page 7
Modified: Bid / Proposal Submission due date
Last date (deadline) for receipt of proposals in response to the RFP notice has been
extended and the deadline shall now be 17th February 2014 latest by 3:00 PM. Any bids
submitted beyond the deadline will be summarily rejected. The time and date of the
opening of Pre-Qualifications received in response to the RFP notice by individual
Bidders, shall be 17th February 2014, 4:00 PM.
55. Volume I, Section 10.2, Annexure 2 Indicative Bill of Material, Page 165
to 168
Modified: Requirement of Printers
The reference to line item related to Multifunction Laser Printers in the Bill of Material
shall now be read as: The indicative quantity of multifunction laser printers for each
of the Medical College is now revised to ―5‖ (five) instead of 28 as provided earlier.
Whereas the remaining 23 printers at the Medical College shall now be the normal laser
printer.
The indicative quantity of multifunction laser printers for each of the District
Hospital is now revised to ―2‖ (two) instead of 15 as provided earlier. Whereas the
remaining 13 printers at the District Hospitals shall now be the normal laser printer.
Reference to the Multifunction Laser Printers for Sub District Hospital, Community
Health Center and Primary Health Center shall now be read as normal laser printer. IA is
also required to provide and include unit rate of one scanner each at the PHC, CHC and
SDH in addition to the normal laser printer.
The bidder shall also include a unit rate for each of the above components in the financial
formats and unpriced BOM as a part of the bid.
Volume I, Section 6.2, SLA B.1, Software Application, SLA on ―Average for a Request-
response Cycle measured at user end‖
Modified: Metrics
56. Volume I, Section 6.2, SLA C.1,
Modified: Measurement Methodology
The measurement methodology shall now be read as ―Training Logs maintained by the IA
74
Score on Assessments done after completion of training. Tests shall be designed by the IA and approved by the HSHRC. Rating of the trainers shall be finalised by the HSHRC or its nominee. On the basis of the training assessment and feedback provided by the participants the decision on final rating of the trainers shall be at the sole discretion of HSHRC. Participants who do not pass have to be retrained once by the IA at no additional cost
57. Volume I, Annexure 3 List of Deployment Locations (FRUs)
Clarification: Number of Locations
Depending upon the success rate of project and sole discretion of HSHRC, implementation of remaining facilities for which unit rate has been asked for, will be started after completion of Phase 3.
58.Volume 1, Section 10.2, Annexure 2 Indicative Bill of Material
Added: Specification of Bar-code readers and printers
Bar code printers and readers shall be required at various point of care at the hospital facility including laboratory, radiology and blood bank etc. The IA needs to assess and propose the number of such devices required for type of facility. Evaluation on unit-rate and payment on actual number after survey and finalization of BOM
Bar-code Readers
Should have 200 mm scanning range
Universal interface with Windows/Unix/Linux
Should have 660 mn visible red LED
Optical system – 2048 pixel ccd
Depth of scan field – 0 to 250 mn
Scanning width – 120mm
Scan speed – 200 scans/sec
Current scanning angle: 60‘rear view: 60‘
Decode capability: auto discriminates all one dimension barcodes , including
GS1 databar
Should automatic/Manual DOS command through RS-232 Windows
configuration program
Plug and play type
Readable under sun light
Should have reliable trigger, cable, and drop facilities
Bar Code Printers
Printing resolution : 203 dpiShould have CPU type: 32 bit RISC
microprocessor
Should have reflective media sensor
Should have reflective media sensor
Should have communication interface with rs-232, USB, centronics parallel
Should support barcodes viz. code39, extended code39,code93, code 128cc etc
Should have safety approval levels of CE, UL, CUL, FCC class A etc
Should have printing method either direct thermal/thermal transfer
75
59. Volume 1, Section 10.2, Annexure 2 Indicative Bill of Material
Added: Specification of Display Units
Requirement of display units per facility: 10 per medical college, 5 per district hospital
and unit rate is to be provided by vendor for 32 inch and 40 inch LED‘s for evaluation
and payment to be made as per actuals.
Specification of Display Units:
Sr. No. Specification Make &
Model Deviation if any
1 Motion Control Ready front day first
2 Screen Type Full HD LED
3 Screen Size 40" or more
4 Resolution 1920 x 1080
5 Picture Engine Hyper Real or batter
6 Sound Output(RMS)
20 Watts(10 Watts x 2)
7 Web Browser Ready from day first
8 Motion control Ready from day first
9 DTV Tuner Ready
10 Analog Tuner Yes
11 Digital Audio Out (Optical)
1
12
Ethernet (LAN) 1 or more (should be compatible with LAN & WAN )
13 HDMI 2 or more
14
RF In (Terrestrial/Cable Input)
1
15 USB 2
16 Front Color Black
17 Power Supply AC100-240V
50/60Hz
18
Power Consumption (Max)
120 Watts or less
19
Power Consumption (Stand-by)
Under 0.3 Watts
60. Volume 1, Section 4.2.2.2.11. – Radiology
IA to propose suitable solution for PACS as per site visit. Mentioned below are details of x-
ray, Ultra Sonography, CT & MRI Scans for PGIMS Rohtak.
76
61. Requirement of Manpower Resources
As per the envisaged project implementation plan, the manpower resources shall be required
to be deployed by the IA for 3 key activities, as described below:
1. Helpdesk Support: During the pilot phase, there are 4 physical counters, 1 at each
pilot location are proposed to be setup as Helpdesk centers, with a desktop / thin
client and access to the HIS application after Go-Live. Considering the fact that the
footfall at pilot PHC and CHC would be less, as compared to DH and Medical College,
the physical Helpdesk counters from the pilot PHC and CHC may be shifted to DH
and Medical College, after sometime, or 1 additional physical counter may be
deployed at both DH and Medical College, as required. This arrangement is expected
to be for a period of 9 months, starting from the date of pilot Go-Live i.e. after 9
months, till the date of Phase 2 Go-Live i.e. after 18 months (including the 3 months
stabilization period).
During the Phase 3 implementation, the set up for centralised Helpdesk is envisaged,
which is expected to commence its operations from the date of Phase 2 Go-Live i.e.
after 18 months and all the people deployed at physical Helpdesk counters after Pilot
Go-Live described above i.e. minimum 4 and maximum 6, are expected to shift to this
centralised Helpdesk center, handling queries, suggestions, complaints / grievances
and information requirements logged through toll free number, email and HIS Web
portal. The minimum number of seats is proposed to be 5 to start with and analyse
the seats requirement (increase of decrease) based on call volume every quarter.
During the first quarter after Phase 2 Go-Live, the service levels with respect to
Helpdesk support (Part A) as defined in the SLA matrix described in RFP volume 3
Page 91, shall not be applicable. However after due analysis of call volumes, the
number of seats may be increased or decreased by the IA and all the SLA for Part A –
Helpdesk shall be applicable from second quarter of phase II onwards. This quarterly
77
analysis should continue till the call volumes stabilise and then IA may, in agreement
with HSHRC, decide to continue to optimum number of centralised Helpdesk seats.
2. Handholding Support: The handholding support is envisaged after each Phase
Go-Live, to the maximum period of 6 months (9 months in case of Pilot phase
including the 3 months stabilization period). The number of manpower resources
expected to be deployed by the IA for this activity should be on an average 1 resource
per location, according to the number of location covered under that particular
phase. E.g. during Pilot Phase, the total number of location covered are 4, so the
minimum number of resources expected to be deployed by the IA for this activity
should be 4. This should be deployed for 6 months from the period of pilot Go-Live ..
After which these resources may then be withdrawn.Additional resources, as per the
above specified requirement would be deployed at all other location covered under
Phase 2 for the same activity. This should be from the period of 2nd Phase Go-Live till
3r d Phase Go-Live, i.e. total 6 months period @ one resource per locationsimilarly, all
these resources may then be withdrawn at the end of 6 months. Additional resources,
deployed at all other location covered under Phase 3 for the same activity. This
should be from the period of 3r d Phase Go-Live for 6 months period. All the resources
deployed for handholding support may then be withdrawn after 6 months of Phase 3
Go-Live. Without altering the total number the resource may be redeployed at
appropriate locations depending on workload at the time of implementation after
discussion with HSHRC.
3. IT Support: In addition to the handholding resource mentioned above IT support is
envisaged to commence from Pilot Phase Go-Live till the end of contract period by
providing additional manpower. The number of manpower resources expected to be
deployed by the IA for this activity should be on an average 1 resource per location,
according to the number of location covered under that particular phase. E.g. during
Pilot Phase, the total number of location covered are 4, so the minimum number of
resources expected to be deployed by the IA for this activity should be 4. Similarly the
number of resources should be increased in accordance with the number of locations
covered under Phase 2 and Phase 3, till maximum of 55 Resources. Though it is not
mandatory that 1 resource be stationed permanently at each location for the entire
duration, especially at a PHC or CHC, however it is expected that dedicated resources
should be deployed atleast at DH and Medical Colleges, with one resource heading
the IT support team deployed across all project locations. The IA is free to propose
and implement a suitable model for optimal utilisation of resources and also to meet
the stated Service Levels for IT support, in agreement with HSHRC. The operational
model must include management and monitoring of IT support activities from DH.
The above manpower requirements though segregated with respect to the type of activity,
phases and locations covered under each phase; however the overall mechanism for
efficiently meeting the requirements for above 3 activities through optimal utilisation of
resources may be proposed by IA after survey and implemented in agreement with HSHRC.
It is therefore neither linear addition of resource for each of the above 3 activities nor are
mutually exclusive.
62.Regarding details of blood-banks:
78
There are 23 government blood banks in the state. 20 in district hospital and 3 in
Medical college.
63. HARYANA HIS PRE-BID QUERIES RESPONSE 28-01-2014: The queries received
by various bidders have been responded in a separate document attached (Annexure
I).
64.Haryana HIS RFP Volume - III ver2.0: The Draft contract Agreement has been
updated to accommodate large number of queries related to the contract.
Notwithstanding the changes already made in this document , HSHRC reserves the
right to make further changes in the document based on feedback from the Legal
Remembrance Cell of the Govt. of Haryana. The revised contract document is
attached (Annexure II).
Note:
1. All bidders are requested to go through the above details and submit their proposals
latest by 17th February 2014 3:00 PM.
2. Even though the number of Users / Nodes are being provided, Bidders are expected
to provide the enterprise, perpetual and full use license for all components of the
HIS solution / application. HSHRC does not encourage the user based / module
based license for HIS Solution. The other licenses like system software, hardware
etc. may be proposed as per the sizing requirements.
3. The Bidders may propose a suitable solution, complying with all the functionality
requirements and features of HIS solution, and the IT Infrastructure specifications
as stated in the RFP and corrigendum.
Dated: 28th January 2013 Executive Director,
HSHRC