governing knowledge
TRANSCRIPT
March 5, 2009
Governing Knowledge: The Strategic Human Resource Management Dimension
Nicolai J. Foss
Dana B. Minbaeva
SMG WP 3/2009
978-87-91815-12-6 SMG Working Paper No. 3/2009
March 5, 2009 ISBN: 978-87-91815-44-7
Center for Strategic Management and Globalization Copenhagen Business School Porcelænshaven 24 2000 Frederiksberg Denmark www.cbs.dk/smg
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GOVERNING KNOWLEDGE:
THE STRATEGIC HUMAN RESOURCE MANAGEMENT DIMENSION
Nicolai J. Foss Center for Strategic Management and Globalization
Copenhagen Business School
Porcelaenshaven 24, 2000 Frederiksberg; Denmark
and
Department of Strategy and Management
Norwegian School of Economics and Business Administration;
Breiviksveien 40; N-5045 Bergen; Norway
Dana B. Minbaeva
Center for Strategic Management and Globalization
Copenhagen Business School
Porcelaenshaven 24, 2000 Frederiksberg; Denmark
March 1, 2009
ABSTRACT
SHRM increasingly emphasizes HRM practices as means to build strategic knowledge resources such as superior capabilities. While the knowledge-based view increasingly pays attention to micro-foundations, the SHRM field neglects these and emphasizes collective constructs such as “human capital pools,” “HRM architectures”, etc. As a result, causal links between HRM practices, knowledge and organizational performance are black-boxed. We propose a program for research and identify some of the key issues that future research must deal with.
Keywords: Knowledge, HRM practices, architectures, micro-foundations, levels of analysis.
Acknowledgement: We thank (without implicating) Patrick Wright, Susan Jackson, Brian Becker, Shad Morris and Henrik Holt Larsen for discussions of the issues treated in this paper and comments on an earlier version of the paper.
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INTRODUCTION
“Knowledge” in various forms and at various levels has become a central construct in a broad
range of fields in management research (Grandori & Kogut, 2002). The driver behind this
expansion of interest arguably is that the management and governance of knowledge has become
a critical issue for financial, innovation and growth performance, competitive dynamics,
international strategy, the building of resources, the boundaries of firms, and many other issues.
What may be called “knowledge performance”1 has become a crucial intermediate performance
variable, anteceding financial performance. Accordingly, much research ⎯ characterized as the
“knowledge movement” by Eisenhardt and Santos (2003) ⎯ has been undertaken on processes
of sourcing, building, sharing, transferring, and integrating knowledge within and between
organizations (henceforth, “knowledge processes”).
Much of this work has been conceptual/definitional and taxonomic; however, an
accumulating body of theoretical and empirical work examines the antecedents and outcomes of
knowledge processes. Concerning antecedents knowledge-based scholars are increasingly turning
their attention to the organizational mechanisms that may determine, mediate, or moderate
knowledge processes (e.g., Grant, 1996; Osterloh & Frey, 2000; Grandori & Kogut, 2002;
Eisenhardt & Santos, 2003; Minbaeva, Pedersen, Bjorkman, Fey & Park, 2003; Nickerson &
Zenger, 2004; Janssen, van den Bosch & Volberda, 2006). Furthermore, knowledge-based
scholars increasingly pay attention to the linkages between the organization or collective level,
and the levels of individual action and interaction. This is based on the premise that truly
1 “Knowledge performance” is a portmanteau term that covers organizational-level outcomes of organizational knowledge processes, such as knowledge sharing, knowledge transfer, knowledge building, knowledge acquisition, etc.
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understanding (beyond correlation) relations between organizational antecedents and knowledge
performance (Grandori & Kogut, 2002) implies theorizing the individuals (Grant, 1996),
individual heterogeneity (Felin & Hesterly, 2007), and individual interaction (Felin & Foss,
2005) that mediate these relations.
The human resource management (HRM) field, and particularly its strategic HRM (SHRM)
sub-field, is no exception to the overall expansion of interest in knowledge processes and their
organizational antecedents (cf. Wright, Dunford & Snell, 2001). In fact, because of its concern
with the identification (recruitment), development (training), deployment (staffing), and
remuneration (rewards) of human capital (i.e., knowledge embodied in humans) and its services,
the SHRM field would seem to speak directly to micro-, individual-level issues relating to the
governance of knowledge. Indeed, it is arguable that for this reason, SHRM has the potential to
constitute parts of the micro-foundations for work on the link between firm-level knowledge
assets (e.g., capabilities) and overall performance (Felin & Foss, 2005; Felin & Hesterly, 2007;
Teece, 2007; Felin, Tomsik & Zenger, 2008).
However, this potential is not being realized at the moment. Up till now, the SHRM field
has taken a more collective level (aggregate, reduced form) approach, reasoning in terms of
“human capital pools,” “systems for managing people,” and “HRM architecture”, which are
posited to somehow directly influence knowledge performance. For example, an important
research issue in the knowledge movement has been the importance of stickiness as a barrier to
knowledge transfer (Szulanski, 1996). While SHRM scholars have certainly examined the
stickiness of HRM practices (e.g. Ferner, Almond & Colling, 2005), they have not examined
how HRM practices may be deployed in order to decrease stickiness, nor ⎯ and more to the
point in the present context ⎯ have they included stickiness on the level of individuals or shown
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how stickiness may result from individual behavior. This may be seen as an example of the
tendency in the knowledge-based view to place the locus of knowledge at the collective level
(i.e., capabilities – or “human capital pools,” etc.) and suppress the level of individuals as the
relevant locus (Felin & Hesterly, 2007). Because little attention is paid to the level of individuals,
it is not too unfair to characterize the treatment of the linkages between HRM practices and
organizational performance as a black box. Useful articulation of this black box is “the most
pressing challenge facing SHRM” in its attempt to understand “the strategic logic between a
firm’s HR architecture and its subsequent performance” (Becker & Huselid, 2006: 899).
A growing body of empirical work (e.g., Minbaeva et al., 2003; Laursen & Foss, 2003;
Cabrera, Collins & Salgado, 2006; Beugelsdijk, 2008) has discussed HRM practices and
architectures as means to obtain beneficial outcomes of knowledge processes, such as innovation.
As we will indicate below, the existing empirical evidence is, however, ambiguous and not
sufficiently informed by theory. For example, empirical researchers do not agree on which HRM
practices matter, how they matter, how they should be bundled to achieve maximum impact on
knowledge performance, which knowledge processes they may influence, and so on. The existing
disagreements are arguably partly caused by insufficient conceptual and theoretical foundations
for understanding the links between HRM and the processes and content of organizational
knowledge. Theoretical and methodological compasses are missing that can organize empirical
research by suggesting potentially fruitful avenues of research.
Accordingly, this paper is a call for building micro-foundations for the HRM-knowledge
performance link that are rooted in individual behaviors, knowledge, motivations, preferences,
etc., and therefore also in individual heterogeneity (Felin & Hesterly, 2007). We take such work
to consist of the formulation of theories about (latent) mechanisms that can account for empirical
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relationships. Thus, theoretical work in the present context means work that systematically links
HRM and knowledge performance in a strategic context, in the sense that it comprehensively
identifies and theorizes the relevant causal mechanisms and variables that are involved in
arguments that SHRM can cause superior knowledge performance (and overall firm
performance). Although a handful of research papers have recently treated these issues (e.g.
Felin, Tomsik & Zenger, 2008), SHRM scholars do not have access to a mapping of existing
research on how SHRM connects to knowledge performance. We provide such a mapping as a
diagnostic tool to help us identify some of the key but under-researched issues that future
research in this important field must deal with.
The paper is structured as follows. In order to provide a basis for the discussion, we first
review what has been done to link HRM and knowledge performance. Then we identify research
challenges associated with the level of analysis and causal mechanisms. We argue for the need
for micro-foundations and put forward a model which specifies the concrete content of such
foundations, including the causal mechanisms which bring us from macro to micro and back to
macro. We use this model to diagnose in a more precise manner some of the implications for
future SHRM research on HRM-knowledge performance.
HRM AND KNOWLEDGE LINKS: LITERATURE REVIEW
Key theoretical contributions to the SHRM literature have increasingly stressed that significant
links exist between HRM and knowledge performance, and, per implication, financial
performance (e.g., Lado & Wilson, 1994; Wright et al., 2001; Lepak & Snell, 2002; Kang,
Morris & Snell, 2007). In an early contribution, Lado and Wilson suggested that HRM practices
“can contribute to sustained competitive advantage through facilitating the development of
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competencies that are firm specific, produce complex social relationships … and generate
organizational knowledge” (1994: 699). As Wright et al. note, this “point of view seems well
accepted within the current SHRM paradigm” (2001: 704). In a SHRM perspective informed by
the resource-based view (RBV) (Barney, 1991), persistent differences in firm performances are
accordingly explained in terms of the extent to which HRM practices create value, are rare,
costly to imitate, etc. (Barney, Wright & Ketchen, 2001). Further, bridging the RBV with SHRM
provides “the traditionally atheoretical field of SHRM with a theoretical foundation from which
it can begin exploring the strategic role that people and HR functions can play in organizations”
(Wright et al, 2001: 716-717). Increasingly, SHRM researchers have gone beyond the RBV to
also draw on insights from the related knowledge-based view (KBV) (Lepak & Snell, 2002;
Wright et al., 2001; Kang et al., 2007), including insights into social and organizational capital
(idem.; Gittell, 2000). In spite of a growing interest in exploring links between SHRM and
knowledge, theoretical contributions, such as the ones just mentioned, are still few in number.
It is not inherently a problem for a field that only relatively few theoretical contributions
exist. In fields that are very well established in the sense that fundamental insights and key
concepts and causal relations, etc. can reliably be taken as well established, the ratio between
theoretical and empirical/applied work may decline over time (Kuhn, 1970). Similarly, the
argument may be forwarded that in emerging fields this ratio should be low, as there is a need for
much explorative and inductive empirical research (Eisenhardt, 1989). However, without going
into the history of the field in any great detail, it seems clear that the SHRM field is neither very
well established, nor is it new and emerging (Wright, Gradner, Moynihan & Allen, 2005). Some
insights are rather well established, at least theoretically (e.g., the effect of training on
employees’ job-related knowledge and the effect of work organization on employees’
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satisfaction), while other insights seem much more preliminary, incomplete, or even speculative
(Wright & Haggerty, 2005; Becker & Huselid, 2006). In the latter category fall, notably, the
micro-foundations for arguments asserting links from HRM to knowledge performance. As we
detail later, the whole dimension of what are the causal mechanisms that mediate between HRM
and knowledge performance outcomes and how these mechanisms are ultimately rooted in
individual action and characteristics, tends to drop out of sight because of the aggregate focus of
existing theorizing. Thus, more work needs to be done to increase our understanding of why and
how and to what extent HRM and knowledge performance are linked.
Perhaps as a result of the relative sparseness of theoretical work, there is a bias in the
existing empirical work. While HRM at large is biased towards cross-sectional, large-N
empirical work, empirical research on the importance of HRM for knowledge performane has
been mainly based on single or very few cases. The predominance of qualitative over quantitative
research methods is ― at least in this specific case ― an indication that important constructs and
the causal relations that link them are still unclear. Small-N qualitative research is particularly
justified when the aim is to identify hitherto neglected factors and relations that later in the
scientific inquiry may be theorized as variables and mechanisms (e.g., as done by Swart and
Kinnie [2003]), or to engage in a dialogue with existing theory in order to ascertain which of a
multitude of candidate variables and mechanisms are the relevant ones (e.g., as done by Currie
and Kerrin [2003]). Our conjecture is that we observe a prevalence of this kind of empirical
research on the HRM-knowledge performance links exactly because of a lack of theorizing on
the issue.
Large-N empirical studies examining HRM practices as explanatory variables of
knowledge processes are limited in number and explorative in nature. We conducted article title,
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abstract and introduction searches in top-tier management journals (Extejt & Smith, 1990;
Gomez-Mejia & Balkin, 1992; Johnson & Podsakoff, 1994, Tahai & Meyer, 1999) as well as the
most influential HRM journals (Caliguiru, 1999; Hoobler & Johnson, 2004). All identified
articles were then checked for the operationalization of HRM practices as explanatory variables
of knowledge performance. Articles where HRM practices were included as part of another
construct were not considered.2 As a result, only 20 papers could be identified and included in
Table 1.
―⎯⎯⎯⎯⎯⎯―⎯⎯⎯⎯⎯⎯
Insert Table 1 here
―⎯⎯⎯⎯⎯⎯―⎯⎯⎯⎯⎯⎯
These contributions indicate that HRM practices constitute a (potentially important) part of
the organizational antecedents of knowledge performance. Collectively, they suggest that a non-
negligible part of observed variation in knowledge performance can be ascribed to variation in
the employment of HRM practices. However, the papers are not equally comparable, as not all
HRM practices receive equal attention, operationalizations of the practices vary, and the relations
between the HRM practices and knowledge performance are often black-boxed. Many of the
hypotheses tested in the reviewed studies involve complex relationships between variables across
levels of analysis (e.g., HRM practices and architectures can belong to different levels of
analysis). However, the relevant levels of analysis are all supra-individual. While focusing
mainly on collective-level variation does not logically imply that one assumes away individual-
2 For example, in Pak and Pak (2004) the extent of educational programs and overseas training opportunities provided by the company were considered as part of the absorptive capacity concept.
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level variation and change, in practice, the individual level is effectively disregarded (for broader
discussions, see Dansereau & Yammarino, 2005; Felin & Hesterly, 2007; Abell, Felin & Foss,
2008). In the following, we argue that more attention needs to be devoted to the level of
individuals and their interaction, literally the lowest (“rock-bottom”) levels of analysis in social
science research.
RESEARCH CHALLENGES
Levels of Analysis and Causal Mechanisms: A Primer
The emerging argument that HRM practices and/or architectures can be deployed to cause
(perhaps probabilistically, cf. Pearl, 2000) certain beneficial knowledge outcomes is one that
involves multiple levels of analysis and complicated causal mechanisms (Dansereau &
Yammarino, 2005). To see this, consider Figure 1, which builds on the work of sociologist James
Coleman (1990). The diagram in the figure ⎯ often called the “Coleman bathtub” ⎯ makes a
distinction between the macro and the micro level. For example, it may be that the macro level is
that of the economy, while the micro level is that of organizations. Or, it may be that the macro
level is organizational while the micro level is that of individuals. As shown, there are links
between macro-macro (Arrow 4) and macro-micro (Arrow 1), micro-micro (Arrow 2), and
micro-macro (Arrow 3).
―⎯⎯⎯⎯⎯⎯―⎯⎯⎯⎯⎯⎯
Insert Figure 1 here
―⎯⎯⎯⎯⎯⎯―⎯⎯⎯⎯⎯⎯
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The diagram in the figure also makes a distinction between what is to be explained (i.e. the
explanandum) and its explanation (the explanans). Usually, the aim is to explain either a macro-
level phenomenon (located in the upper right hand corner of Figure 1), such as a firm-level
outcome, or a correlation between macro phenomena (i.e. Arrow 4). In order to explain, the
analyst makes use of theoretical mechanisms that are consistent with the arrows (Hedström &
Swedberg, 1996; Salmon, 1998; Machamer, Darden & Craver, 2000). An explanation of a
phenomenon placed in the upper-right hand corner of the figure takes place by making use of
[Arrow 3] or [Arrow 2 and Arrow 3] or [Arrow 1 and Arrow 2 and Arrow 3]. In other words, the
phenomenon is explained in terms of an aggregation (which may allow for emergence) of the
actions of the actors (Arrow 3). These actions may in turn be explained as taken under the impact
of the circumstances surrounding the individual (Arrow 2), which in turn may be explained as
being influenced by macro-level phenomena (Arrow 1).
It may seem that the framework allows for explanation that takes place solely in terms of
Arrow 4, that is, explanatory accounts that are wholly located on the macro level. However, there
are no conceivable causal mechanisms in the social world that operate solely on the macro level.
There are no macro-level entities on the social domain that somehow possess capacities or
dispositions to act that make them capable of directly producing macro-level outcomes (Salmon,
1998), and there are no processes of interaction between macro entities that take place on this
level. In short, there is no macro-level causal mechanism that can be theoretically represented in
terms of Arrow 4.3 Still, Arrow 4 may be taken as no more than a representation of a correlation
3 Note that this point does not concern whether the explanandum can be placed on the macro level. Many (most) explananda in social science are placed on this level (Coleman, 1990: 2) ⎯ notably, most of the phenomena that the SHRM field seeks to explain.
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between macro variables in need of further explanation on the micro level. This is entirely
unproblematic. Moreover, Arrow 4 may be used as convenient shorthand in the sense that we can
make use of Arrow 4 explanations when we are convinced that they can be reduced to micro-
mechanisms, but performing this reduction would not add anything in the explanatory context
(cf. Stinchcombe, 1991). However, this is hardly the case of the many instances of Arrow 4
explanation that exist in management (cf. Abell et al., 2008), such as the arguments that routines
are a direct cause of firm-level adaptation (Nelson & Winter, 1982), “combinative capabilities”
cause firm-level innovativeness (Kogut & Zander, 1992), and different “absorptive capacities”
cause differences in how well firms learn from partner firms in inter-organizational relations
(Lane & Lubatkin, 1998). Most of the SHRM field essentially also reasons in a similar
aggregative way; for example, HRM architectures may impact human capital pools, which has
implications for firm performance. In all these cases, it is quite arguable that insight and
understanding will be furthered by exploring micro-mechanisms (cf. Felin & Hesterly, 2007).
The Need for Micro-foundations
We take the position that the explanation of firm-level (macro) phenomena in SHRM must
ultimately be grounded in explanatory mechanisms that involve individual action and interaction
(cf. Elster, 1989; Coleman, 1990). We also assume that the ultimate aim of scientific endeavor in
the field of SHRM should be to identify and theorize the causal mechanisms ⎯ the “cogs and
wheels” (Elster, 1989: 3) ⎯ that produce the observed associations between events. In this view,
explanatory black boxes must be avoided (Boudon, 1998). Admittedly, black boxes may
sometimes be justified in terms of explanatory parsimony (Hedström & Swedberg, 1998: 12; see
also Coleman, 1990: 16). Because HRM scholars may not always want to make explicit reference
to complicated webs of interaction among employees, they often prefer to make use of
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explanatory shorthand in the form of collective concepts. This is completely legitimate. However,
explanation in SHRM should nevertheless have a micro foundation.
First, a problem with macro-level explanation (i.e., Arrow 4) is that there are likely to be
many alternative lower-level explanations of macro-level behavior which cannot be rejected with
macro-analysis alone. Even if a large sample can be constructed on the basis of macro units of
analysis, a problem of alternative explanations may persist. Thus, recent contributions to the
SHRM field seek to explain differential firm performance in heterogeneity of practices and
architectures (Kang et al., 2007). However, heterogeneity may be located at the individual level,
notably when individuals self-select into particular firms (Felin & Hesterly, 2007). Second, an
argument for the importance of understanding micro-foundations lies in the fundamental mandate
of SHRM: to assist strategy implementation and enable managers to gain and sustain competitive
advantage (Huselid, Jackson & Schuler, 1997; Becker & Huselid, 2006). To achieve this,
managerial intervention is required, which inevitably has to take place with an eye to the micro
level. A third reason is that explanations that involve the micro level have the properties of being
more stable, fundamental, and general than macro level explanations. As Coleman (1990: 3)
argues:
An explanation based on internal analysis [i.e., micro-foundations] of system
[organization] behaviour in terms of action and orientations of lower-level units is likely
to be more stable and general than an explanation which remains at the system level.
Since the system’s behaviour is in fact resultant of the actions of its component parts,
knowledge of how the actions of these parts combine to produce systematic behaviour
can be expected to give greater predictability than statistical relations of surface
characteristics of the system.
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An Under-determined Model
The above call for micro-foundations in general and in the SHRM field in particular is
perhaps not a very controversial one. Few would disagree that additional insight into micro
variables and mechanisms is useful for research as well as for managerial practice. Where dispute
may arise concerns what exactly one should mean by “micro-foundations,” that is, what concrete
content such foundations should be given.
To see this, note that the arrows in Figure 1 are ⎯ from a theoretical perspective ⎯ “empty
boxes” that can be filled with different kinds of theoretical mechanisms, quite dependent on the
discretion of the researcher. Thus, Arrow 1 simply says that there are some mechanisms that
mediate between macro variables and the conditions of individual actions. The model is silent
about the nature of these mechanisms or which mechanisms may be relevant. In fact, there are
many candidate mechanisms here. Continue with Arrow 1 as the example. One mechanism that
is consistent with Arrow 1 is that individuals emulate roles that are widespread in society. Or, by
assuming a job they also adopt a set of role characteristics. Another example of a mechanism that
is consistent with Arrow 1 is that reward systems defined on the organizational level influence
the conditions of individual actions by influencing the tradeoffs individuals face in their
work/leisure choices. More generally, Arrows 1 and 2 are consistent with a broad set of models
of individual behavior. These models may range from the economist’s utility maximizing model
to routine- or norm-based models; in other words, the model implies virtually nothing concerning
how individual beliefs, rationality, motivation, etc. are actually modeled. Similarly, Arrow 3 is
consistent with many different ways of aggregating individual actions, for example, allowing for
synergies (or the opposite) between actions.
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Finally, note that the “emptiness” also relates to the variables (the nodes) in the figure. For
example, the upper-left hand corner of the bathtub can contain formal as well as informal “social
facts.” Thus, it may refer to formal administrative apparatus in a firm as a well as to informal
aspects of the organization.
In essence, all that the bathtub model in Figure 1 implies is the modest demand that an
account must be provided of the mechanisms that bring us from macro to micro and back to
macro, and that this account logically must follow the numbering of the arrows (i.e., 1, 2 and 3).
Still, this is sufficient to structure a discussion of key research challenges of the SHRM field.
Specifically, we use these arguments to construct Figure 2, which shows our overall logic as
applied to the SHRM field. Note that the model in Figure 1 only portrays two levels of analysis
(macro and micro). However, it is possible to place “bathtubs” on top of each other, so that more
than two levels of analysis are shown. For example, if we place one bathtub on top of another
one, we arrive at three levels of analysis, that is, a micro, a meso and a macro level. This is what
is done in Figure 2, adding a level that consists of strategic and organizational antecedents (node
A), and overall firm performance (e.g., growth, financial performance) (node F), and the
corresponding arrows (1 and 6).
―⎯⎯⎯⎯⎯⎯―⎯⎯⎯⎯⎯⎯
Insert Figure 2 here
―⎯⎯⎯⎯⎯⎯―⎯⎯⎯⎯⎯⎯
Armed with this model, we can now use it to diagnose in a more precise manner some of the key
issues that SHRM research needs to take into account. Thus, in the following we explicate the
desiderata for research implied by Figure 2 by examining each one of the nodes [A, F], as well
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as the causal arrows [1, 5]. We leave out a potentially important set of issues for SHRM
research, namely whether there are global best practices in SHRM or whether the effectiveness
and adoption of SHRM practices are constrained by country culture. Incorporating this would
require one more level of analysis, further complicating an already complicated discussion.
IMPLICATIONS FOR RESEARCH IN STRATEGIC HRM
From A to B / Arrow 1: What is the Role of Strategy and Organizational Antecedents?
Recognition of the strategy (formulation and implementation)-HRM link has been
emerging and is so central to the SHRM field that it may be seen as a defining feature. Yet, the
majority of the studies reviewed in Table 1 do not explicitly approach the role of strategy in
discussing the link between HRM and knowledge performance. This may be considered a serious
limitation, since the choice of HRM is an important aspect of the implementation of knowledge-
based strategies. For example, to succeed, corporate strategies involving changing the sourcing of
inputs for innovation from a closed to an open model (Chesbrough, 2003) may need to be
underpinned by changes in HRM practices. A more open innovation model is thus likely to
require more emphasis on delegation and local initiative, communication and knowledge sharing,
and possibly rewards for knowledge sharing (Foss et al., 2007).
A recent paper by Becker and Huselid (2006) suggests that future research on SHRM
should shift its focus to strategy implementation. Specifically, they suggest considering “a new
set of intermediate outcomes and a new locus of fit for the HR architecture” (Becker & Huselid,
2006: 901). According to Becker and Huselid (2006), the link between strategy and firm
performance is mediated by “an interrelated business process.” Becker and Huselid (2006) used
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the definition by Ray, Barney and Muhanna (2004), according to whom a business process is the
way in which the competitive potential of a firm’s resources and capabilities are realised. Such a
process has a significant firm-specific dimension and results in “strategic implementation
effectiveness”. Because of its firm-specificity ⎯ which implies both effectiveness and difficulty
of imitation ⎯ the relevant process may be a cause of sustained competitive advantage. Such
processes may be manifest in a HR architecture (core and differentiated) which, when
implemented, aims at changing employees’ behavior and in turn impact “strategic
implementation effectiveness” (see Figure 1 in Becker & Huselid, 2006).
Research on HRM and knowledge performance can benefit from heeding the Becker and
Huselid idea. As a central “strategic business process” we suggest considering knowledge
governance (Grandori, 1997, 2001; Peltokorpi & Tsuyuki, 2006; Foss, 2007). Thinking on
knowledge governance starts from the hypothesis that to realize the competitive potential of
knowledge as a strategic resource, intra-organizational knowledge processes should be
influenced and directed through the deployment of governance mechanisms, in particular the
formal aspects of organization that can be manipulated by management, such as organization
structure, information systems, standard operating procedures, accounting systems and other
coordination mechanisms. Knowledge governance scholars assert that HRM practices are critical
antecedents of knowledge processes (Grandori, 1997, 2001; Foss, 2007). By aligning this focus
with the Becker and Huselid argument described above, a link between corporate strategy and
knowledge performance emerges: a set of corporate strategies will be implemented via the
deployment of various governance mechanisms that influence and direct intra-organizational
knowledge processes (knowledge governance). The implementation will be manifested in both
core and differentiated HR architecture (see Figure 1 in Becker & Huselid, 2006). While the core
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HR architecture consists of best practices, the implementation of which “has equal value in all
strategic business processes”, the differentiated HR architecture is “structured to provide the
unique human requirements of a specific business process”, in our case knowledge governance
(Becker & Huselid, 2006: 906). The focus of differentiated HR architecture could be on the value
and uniqueness of employees’ skills (Lepak & Snell, 1999, 2002), the job on which skills are
used (Becker & Huselid, 2006), outcomes of knowledge processes (Kang et al., 2007) or perhaps
specific attributes of employees’ behaviour (e.g. intrinsic motivation). Because the emphasis on
strategy implementation and the need for differentiation is now more or less shared by SHRM
researchers, we need empirical studies shedding light on the “the ‘black box’ between the HR
architecture and firm performance” (Becker & Huselid, 2006: 922).
Implication for SHRM research 1: Emphasizing strategy implementation in SHRM theory
implies a mediating role of knowledge governance and a new locus of fit for the core and
differentiated HR architecture. Research should explore the nature of this locus of fit.
From B to C / Arrow 2. Which HRM Practices Matter? And How Are They Combined?
The configurations of HRM practices which management has chosen to employ for their
core employees are designed at the strategic level of the organization, and have been the focus of
the majority of HRM research. Wright and Nishii (2006) refer to them as intended HRM
practices (i.e., those that are “tied directly to the business strategy”, cf. Arrow 1) and distinguish
them from actual (those that “are actually implemented”) and perceived (“perceived and
interpreted subjectively by each employee”) HRM practices. The distinction between what is
intended (by management), what is perceived (by employees) is captured by Arrow 2.
The differences between intended and actual HRM practices are caused by a number of
various organizational antecedents which would cause variations in the implementation of HRM
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practices across organizational units. There are also variations in individuals’ reactions to the
actual/implemented HRM practices, which may explain differences in perceived HRM practices.
However, to date, there is no solid empirical evidence supporting the differences between
intended, actual and perceived HRM practices (the studies reviewed in Table 1 are no exception).
This is arguably related to the absence of multi-level theories and multi-level research in SHRM
(Bowen & Ostroff, 2004; Gerhart, 2005; Wright & Nishii, 2006), as well as the failure of HRM
researchers to collect multi-source individual level data, which would allow controlling for
differences in reactions caused by individual heterogeneity. Overall, as Becker and Huselid
argue, to advance, HRM scholars need to be pushed out of their “natural comfort zone”, which
assumes an unproblematic aggregation of individuals, the existence of an “average individual,”
and no differences in individual perceptions of, and reactions to, external stimuli (intended and
actual HRM practices) (2006: 900).
We argue that individual-level differences likely mediate, and potentially strongly so, the
relation between HRM and knowledge performance (Felin & Hesterly, 2007). In this regard,
various literatures point to the possibility of expanding the framework linking HRM practices
and knowledge performance by introducing mediating variables in the form of individual-level
variables such as ability, motivation and opportunity. Those variables are “the very outcomes that
seem to have originally guided the construction of HR practice items” (Gerhart, 2005: 183) and
individual-level variables explaining organizational-level knowledge processes (Argote, McEvily
& Reagans, 2003). Including those variables allows the researchers to theoretically identify
individual as well as bundles of HRM practices, the implementation of which would increase
knowledge-related behavior of individuals.
19
As suggested by Table 1, there are two main directions along which empirical work on the
link between HRM and individual level mediating variables has developed. One stream deals
with the effect of the individual HRM practices, while the other one explores the
complementarity effect of “bundles” of HRM practices on the employees’ ability, motivation and
opportunity.
Individual HRM practices. The focus of the empirical research has been divergent, and it
is clear that rewards and training have attracted disproportionate attention. To be sure, these are
important HRM practices, but it is hard to argue on a priori grounds that the positive impact of
rewards and training on knowledge performance should be higher than the impact of, for
example, job design variables. In fact, Bock et al. (2005) indicate that somewhat contrary to
commonly accepted practices associated with knowledge management initiatives, extrinsic
rewards may hinder the development of favorable attitudes toward knowledge sharing. Similar
findings were obtained by Lopez et al. (2006), who evaluated the impact of a series of HRM
practices (including compensation) on organizational learning (internal and external knowledge
acquisition, distribution, interpretation, and retention in organizational memory). They found that
practices such as the use of selective hiring, the extent of training and active participation of the
employees in decision making were conducive to organizational learning, while group
performance-based compensation was not found to be significant for organizational learning.4
A wider range of HRM practices was analyzed in Minbaeva et al. (2003). In particular,
they found that the employment of competence-based performance appraisal and training affects
4 Regarding training, Beugelsdijk (2008) found that not all types of training promote innovativeness: While training that focuses on research-related technical skills positively impacts innovation, management training has a negative effect.
20
employees’ ability to absorb knowledge, while merit-based promotion, performance-based
compensation and internal communication affect their motivation to do so. Both ability and
motivation need to be present in order to optimally facilitate the absorption of knowledge, which
in turn resulted in increased intra-organizational knowledge transfer. Problematically, the data on
employees’ ability and motivation was limited due to the use of only one respondent per
organizational unit. Furthermore, Minbaeva et al. did not examine other factors that may affect
intra-organizational knowledge transfer, such as the relationship between the parties involved
and/or the sender’s characteristics.5 Finally, while all HRM practices included in the analysis can
be expected on a priori grounds to somehow impact knowledge performance, the authors did not
make any attempts to gauge their relative impact. Some practices may matter considerably, while
other ones may only matter marginally. Our a priori conceptions may lead us astray, as indicated
by the above two examples concerning rewards and training.
Implication for SHRM research 2: Research should examine the relative contribution of
alternative HRM practices to knowledge performance (as mediated by such individual-level
variables as ability, motivation and opportunity).
Bundles of HRM practices. A number of SHRM researchers have argued that
complementarities or synergies are likely to exist among individual HRM practices (see, for
example, Arthur, 1994; MacDuffie, 1995; Huselid, 1995; Youndt, Snell, Dean & Lepak, 1996;
Delaney & Huselid, 1996; Delery & Doty, 1996; Ichniowski, Shaw & Prennushi, 1997; Huselid
et al., 1997). These studies indicate that when HRM practices are applied as coherent systems,
they have greater effects on organizational outcomes (e.g. firm-level productivity) than the sum
5 These were later addressed in Minbaeva and Michailova (2004) and Minbaeva (2007).
21
of the individual effects from each practice alone. The reason is ascribed to some synergistic
effect stemming from the systemicness of the relevant HRM practices.
Along this logic, the most popular way to theorize HRM practices has been a “best
practices”/”high performance HRM practices approach. The idea in general seems attractive:
Regardless of location, industry, markets, etc., “… the effects of high performance management
practices are real, economically significant, and general – and thus should be adopted by your
organizations” (Pfeffer, 1994: 34). The findings of empirical studies on this subject are similar:
The more that high performance HRM practices are used, the stronger the performance (however
measured). Yet, this line of research has received as much critique as support. Skeptics put
forward reasonable arguments that there is a danger of adopting overly simplistic solutions that
are based on the results of statistical analysis rather than serious conceptual work (see Guest,
Michie, Conway & Sheehan [2003] for a review). Becker and Huselid (2006) themselves, while
standing by the idea that “… many firms will benefit from the adoption of high-performance
work system ‘best practices’” (p. 905), call for “a much greater focus on differentiation in the HR
architecture, both between firms and within firms” (p. 916).
Taking this call further, we argue that traditional prescriptions of high performance HRM
practices (or “best practices”) do not fit the emerging knowledge-related goals of organizations.
As Guest (1997) argues, HRM practices should be designed to lead to certain outcomes. When
outcomes are changing, the chosen HRM practices should be re-examined. Hence, one should
not simply accept findings from the previous literature on HRM and (business) performance and
substitute performance variables with something “knowledge related.” In fact, the very idea of
“best practices” may be difficult to square with current thinking in strategic management, notably
the key resource-based idea that success is dependent on firm-specific, idiosyncratic factors,
22
whereas “best practices” can be copied by the competition, and hence will only lead to average
performance (Barney, 1991). Sustained competitive advantage is rather related to “very distinct
management practices” (Becker, Huselid, Pickus & Spratt, 1997).
Another problem associated with the adoption of the high performance HRM practices
approach is that, although repeated efforts have been made, scholars are not in agreement
concerning which HRM practices need to be bundled to constitute a set of “high performance
HRM practices.” In other words, such practices vary across both the studies of HRM
performance and the (limited) studies on HRM and knowledge performance. To exemplify the
latter, consider two representative studies. Laursen and Foss (2003) investigated the link between
HRM practices and innovation performance, and argued that HRM practices are “most conducive
to innovation performance when adopted, not in isolation, but as a system of mutually
reinforcing practices” (p.249). Indeed, they argue that “while the adoption of individual HRM
practices may be expected to influence innovation performance positively, the adoption of a
package of complementary HRM practices could be expected to affect innovation performance
much more strongly” (Laursen & Foss, 2003: 257). However, applying principal component
analysis, they actually identified two distinct HRM systems, which may positively impact
innovation performance. The first one consists of complementary HRM practices, which matter
for the ability to innovate, namely interdisciplinary workgroups, quality circles, systems for
collection of employees’ proposals, planned job rotation, delegation of responsibility, integration
of functions, and performance-related pay. The second system is dominated by firm-internal and
firm-external training. Moreover, Laursen and Foss (2003) did not provide an explanation in
terms of individuals’ motivation, ability and opportunity of why exactly HRM practices may be
23
synergistic with respect to their impact on innovation performance. Their argument lacks critical
micro-foundations.
Another study by Collins and Smith (2006) considered how commitment-based HR
practices affect the organizational social climate conditions that facilitate knowledge exchanges
and combination, and resultant firm performance. They used 16 items representing three
dimensions of HRM: selection, incentive, and training and development policies. The 16 items
were factor-analyzed and loaded on a single factor with an eigenvalue of 9.51 (Cronbach alpha
0.87). That allowed the authors to use a single commitment-based HR factor which was found to
be indirectly related to firm performance through their effects on organizational social climate
and knowledge exchange and combination.
In the first study, a possible problem is one of equifinality: Very different HRM systems
can produce the same outcome. In the second study, the problem appears to be one of an overly
expansive set of HRM practices. The two studies are both driven more by empirics than by
conceptual and theoretical reasoning. As Guest (1997) noted, “while [such] studies represent
encouraging signs of progress, statistical sophistication appears to have been emphasized at the
expense of theoretical rigor” (p. 263).
Implication for SHRM research 3: Research should theoretically identify bundles of
HRM practices that matter for knowledge performance. The theoretical rationale must
provide an account based on individuals’ ability, motivation and opportunity of why one
may expect certain bundles of practices to be synergistic with respect to knowledge
performance and not others.
From C to D / Arrow 3: Individual Level Processes and Variation
24
According to the original formulation of the “Coleman bathtub” (Coleman, 1990), nodes C
and D represent the “conditions of individual actions” and “individual actions” respectively.
Above we have suggested considering ability, motivation and opportunity as “conditions of
individual actions” which when influenced/governed via the employment of HRM practices
explain variations in individual knowledge-related behavior (i.e., node D).6 Considering ability,
motivation and opportunity as “conditions” may also be clarified by drawing on studies on
information processing of external information. In particular, the Motivation-Opportunity-Ability
(MOA) framework extensively developed by MacInnis and Jaworski (1989) and MacInnis et al.
(1991) seems promising in this regard. In the original conceptualization, the MOA framework
was used to explain how consumers process external information, linking individual behavior
with the processing of that information.
The MOA approach seems particularly appropriate for examining the individual-level
antecedents of knowledge performance as it moves away from the structure/content assumption
characterizing previous research and adopts a more process-driven view (Lane, Koka & Pathal,
2006). Cohen and Levinthal (1990) point to ability as a key part of the firm’s ability to absorb
new knowledge. Indeed, individuals’ ability may represent the “prior related knowledge” (Kim,
2001) that is required for knowledge absorption. Experience in one learning task may influence
and improve performance in subsequent ones. Hence, “the prior possession of relevant
knowledge and skill” is key for knowledge absorption because it leads to increased creativity and
associations between previously unconnected information (Cohen & Levinthal, 1990).
6 The notions of ability, motivation and opportunity have been extensively used in HRM research as mediating variables in explaining the link between HRM and performance (e.g. Huselid 1995; Delaney and Huselid, 1996; Appelbaum et al., 2000).
25
The critical role of motivation has also been observed in the literature concerning
knowledge processes, in which individual motivation is posited to influence knowledge
performance positively (Argote & Ingram, 2000; Argote et al., 2003; Quigley, Tesluk, Locke &
Bartol, 2007; Szulanski, 1996, 2000). Further, the literature recommends considering at least two
types of motivation, namely extrinsic and intrinsic (Osterloh, Frost & Frey, 2002: 67), as they
have differential impacts on knowledge processes. There is evidence in the literature that
extrinsic motivation may not be quite as effective a determinant of individual knowledge-related
behavior or learning as intrinsic motivation. For example, intrinsically motivated employees may
exhibit higher levels of learning than extrinsically motivated employees (Deci & Flaste, 1995),
because people are typically at their most creative when their motivation stems from within
(Amabile, 1997). As Osterloh and Frey (2000) suggest, when tacit knowledge is involved and
multiple-task problems are combined with the problem of “free riding” in teams, intrinsic
motivation enables knowledge transfer under conditions in which extrinsic motivation fails.
Argote et al. (2003) were among the first to discuss opportunity (along with ability and
motivation) as an important variable explaining organizational-level knowledge processes. They
argue that the effect of ability and motivation on the acquisition and use of knowledge by an
individual may be influenced by the existence of opportunity: “ability and extra effort are even
more valuable when coupled with opportunity … to create, retain and transfer knowledge”
(Argote et al., 2003: 575). At the interpersonal level, Uzzi (1997) and Uzzi and Lancaster (2003)
observed that embedded ties characterized by close interaction are associated with a higher level
of knowledge sharing than more arms-length ones. Hence, organizations try to “reduce the
amount of distance” (Argote et al., 2003: 575) by building communication bridges, offering
possibilities for dialogue across the organizational hierarchy, improving conditions for team
26
learning, and creating the systems to capture and share knowledge within the organization (Levitt
& March, 1988; Senge, 1990; Argyris & Schon, 1996). Yet, it is not just the pure existence of
various opportunities to interact, but rather the use of them that is important for knowledge
acquisition and use (Cabrera et al., 2006).
Implication for SHRM research 4: Research should clarify how differences in individual
abilities, motivation, and use of interaction opportunities provided by the organization
explain part of the variation found in individual knowledge-related behavior (individual-
lelel knowledge creation, acquisition, use, integration, and transfer).
From D to E / Arrow 4: From the Individual to the Organizational Level
Arrow 4 represents the aggregation of the individual knowledge-related actions (i.e.,
individual employees’ creation, acquisition, use, integration, and transfer) to the organiztional
level outcomes, namely knowledge performance. The movement from micro to macro involves a
potentially strong interdependence between an action of an individual and that of others in the
same context, particularly when actions are explicitly “strategic” in the sense that actors take into
account the actions of other actors (Abell, 2003). Organizations are systems of interdependent
actions, which lead to familiar problems of free-riding, moral hazard, opportunism and the like
(e.g., Coleman, 1966: 50), as well as problems of coordinating actions (sans incentive conflicts).
While acknowledging that it may be hard to fine tune individual behaviors so that they lead to the
positive aggregate result, we nevertheless follow the original Coleman logic, which argues that
the aggregate-level outcomes are usually more that a mere sum of individual-level outcomes. To
reflect this, the model depicted in Figure 1 is presented in the form of a trapezium (as in
Coleman, 1990).
27
Explaining such interdependencies has proved to be a “main intellectual hurdle both for
empirical research and for theory that treats macro-level relation via methodological
individualism” (Coleman, 1986: 1323). Studies on SHRM and knowledge are no exception.
Among the reviewed studies, none has explicitly dealt with this, neither conceptually nor
empirically.
One potentially interesting approach that future SHRM researchers might consider taking
to tackle the puzzling micro to macro aggregation is offered by Rico, Sánchez-Manzanares, Gil
& Gibson (2008). The authors considered team level knowledge structures as underlying
mechanisms enabling implicit coordination behaviors of individual members that in turn form an
aggregate phenomenon at the team level (Kozlowski & Klein, 2000). Team level knowledge
structures ⎯ or, as Rico et al. label them, “team situation models” ⎯ are the “mental
representation associated with a dynamic understanding of the current situation (i.e. environment,
task, team) that is developed by team members moment by moment (e.g. understanding by a
consulting team of the particular financial problems facing a client company)”. When team level
knowledge structures are shared and accurate, the overall team performance will be more than a
sum of individual outcomes. Rico et al. use the example of a football team, where the team
develops an understanding of the strategy used by the opposite team during a match without
discussion and explicit guidelines. If this understanding is shared by all members of the focal
team and it is accurate, the team would be able to develop a counter attack strategy to overcome
the opponent. ‘Sharedness’ and ‘accuracy’ are dependent upon four team composition factors –
team longevity, knowledge similarity (non-diversity), intra-group trust and group efficacy.
Sharedness and accuracy of team-level knowledge structures are necessary but not
sufficient conditions for the positive aggregate outcomes. Rico et al. (2008) argue that implicit
28
coordination processes will partially mediate the relationship between the sharedness and
accuracy of the team-level knowledge structures and aggregate team performance. Implicit
coordination has two basic components: (1) anticipation, which is revealed in the expectations
and predictions team members formulate regarding the demands of the task and the actions and
needs of others, without being directly notified of these actions or needs; (2) dynamic
adjustment, which appears in those actions taken by team members on an ongoing basis in order
to mutually adapt their behavior (Rico et al. 2008: 165).
For management, governing of the implicit coordination is a tricky task as implicit
coordination components ⎯ anticipation and dynamic adjustment ⎯ are deeply rooted in
individual psychological reciprocal reactions. However, there are other features of the task and
the context within which work teams operate that might be more interesting for SHRM
researchers since they represent various mechanisms that could be employed by management to
ensure the positive aggregation from micro to macro. Specifically, Rico et al. (2008) examined
the potential moderating roles of (1) task routineness: the extent to which highly routine tasks are
well-defined, highly structured and encompassing predictable situations that can be resolved
using standardized procedures; (2) task interdependence: the interconnections among the tasks of
team members; and (3) virtuality in the relationship: the extent to which team members rely on
virtual tools to coordinate and execute team processes, the amount of information value provided
by such tools, and the synchronicity of team members’ interactions. These three features are the
job characteristics of the team – the outcomes of the team-based job design.
Implication for HRM research 5: Research should examine how individual knowledge-
related behavior (i.e., individual employees’ creation, acquisition, use, integration, and
29
transfer) are aggregated to organizational level outcomes and specifically, how the process
of aggregation is dependent upon the use of HRM practices (such as job design).
From E to F / Arrow 5: From Knowledge Performance to Overall Organizational
Performance
The final arrow in Figure 2 represents the link between knowledge performance of the
organization and its overall business performance in terms of achieved strategic objectives.
Strictly speaking, this arrow is not the domain of SHRM research per se. Rather, it belongs to
strategic management, particularly to resource- and knowledge-based inquiries. However, an
overall implication of this paper is that the link between how well an organization does in terms
of its creation, use, etc. of knowledge and its overall performance has an important micro-
dimension consisting of individual knowledge-related behaviors and how these are influenced by
HRM practices. This reinforces the argument that the real locus of knowledge-related
competitive advantage may lie at the level of individuals and individual interaction rather than at
the organizational level per se, or, as a minimum, that the explanation of such advantage is a
complex interplay between individual- and organizational-level factors.
CONCLUSION
In this paper, we have developed a case for SHRM research to build explicit foundations for the
HRM-knowledge-performance link that are rooted in the level of individuals and their
interaction. The SHRM field has mainly operated in the aggregate mode, as witnessed by the
recent concentration on aggregate variables such as “architectures” as key constructs, and how
these influence organization-level outcome variables. In actual research practice, a consequence
30
of conducting theorizing in an aggregate mode is that individual variation tends to be either
disregarded in favor of a homogeneity assumption (Dansereau & Yammarino, 2005; Felin &
Hesterly, 2007) or at least an assumption that individual variation does not change. This is
exactly the case of the SHRM field: The focus on the organization or business unit as the relevant
unit of analysis implies that individual-level variation or development is disregarded.
However, the broader HRM field is perfectly suited to supply micro-foundations because of
its inherent interest in the individual employee. HRM practices are designed and applied at the
organizational level, but typically “operate through individual level employee reactions”
(Gerhart, 2005: 177). Hence, HRM has the potential to constitute parts of the much-needed
micro-foundations for work on the HRM-knowledge performance link (Felin & Hesterly, 2007).
The potential is, however, not being realized at the moment. We have argued that it is due to the
lack of multi-level reasoning and failure to bring in the missing micro-foundations in the SHRM
research.
To assist in realization of this potential, we provided a diagnostic tool to help us identify in
a more precise manner some of the key issues that future SHRM research must deal with. The
model in Figure 2 obviously simplifies what are complicated causal mechanisms, relations of
embeddedness, and much else in the form of “arrows” linking various “nodes” located at
multiple levels of analysis. However, it remains a useful first simplification and one that we
applied for the purpose of mapping existing research and identifying implications for future
SHRM research. This is not to say that “nodes” and “arrows” have not been attended before in
theoretical and empirical studies. For example, Arrow 3, connecting nodes C and D, is relatively
well documented in knowledge-based literature, both theoretically and empirically (see Argote et
al., 2003 for a review). In HRM studies, Arrow 2 is also attended to; however, the existing
31
empirical studies disregarded multi-level reasoning of the relations between organizational-level
HRM practices and individual-level ability, motivation and opportunity. Therefore, in the case of
Arrow 2 (as well as all other arrows) we tried to explicate the desiderata for future theoretical
inquiries and empirical investigations.
As Whetten argues, “one way to demonstrate the value of a proposed change … is to
identify how this change affects the accepted relationships between the variables” (1998: 492).
Which relationships is our model changing? Correlations between macro variables, represented
in our model by dotted horizontal lines, would probably remain. Yet, by specifying the research
logic underlying our model we would assist future research to explain why such correlations
exist. That, according to Whetten, is “probably the most fruitful, but also the most difficult
avenue of theory development” (1998: 493).
We should also point out the potential limitations of our model. First, many causal relations
– “arrows” – were simplified. For example, Arrow 2 could be further specified by distinguishing
between intended, actual and perceived HR practices (Wright & Nishii, 2005). We intentionally
decided not to do that to reduce complexity and concentrate on presenting the underlying logic.
Further, more attention needs to be devoted to understanding interaction effects between
governance mechanisms (HRM practices) in influencing knowledge performance. Proper
standards for testing for complementarity effects are only emerging (Athey and Stern, 2003) so
the corresponding empirical work needs to be done.
Although many testable propositions could be derived from our model, we limited
ourselves to formulating research implications only. Since the model consists of “arrows”
connecting “boxes”, all relationships in the model could be tested. Further, each “arrow” can be
filled with different kinds of relations. Consider Arrow 3 as an example. The simplified link in
32
the model argues for the direct effect of ability, motivation and opportunity on individual
knowledge-related behaviors. However, studies on information processing (e.g. MacInnis &
Jaworski, 1989) claim that ability, motivation and opportunity affect individual behavior at
different points: while ability and motivation are endogenous to individuals, opportunities are
provided from outside. Moreover, one may assume that the extent to which individuals use the
interaction opportunities provided by the organization may be dependent upon their ability to
recognize and motivation to use the provided opportunities. Finally, a more nuanced approach to
motivation would allow distinguishing between extrinsic and intrinsic motivation. Intrinsically
motivated individuals may use interaction opportunities more as they believe that such behavior
promotes interpersonal trust, and sharing of meanings and understanding.
These limitations aside, we believe the research is timely. The topic is of contemporary
interest to scholars in SHRM. It integrates perspectives from various research fields (SHRM,
KBV, KGA, team learning). It accommodates different levels of analysis: strategic,
organizational/group, and individual. We are not looking for confirmation of the whole model;
this is admittedly challenging because multi-level issues complicate such empirical work (cf.
Klein et al, 1994, Dansereau, 1997). But we urge future research to consider the underlying logic
and attend under-researched issues which we identified in the form of logically deduced
implications for research.
33
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FIGURE 1
A general model of social science explanation
Social facts (e.g. institutions)
Social outcomes
Conditions of individual actions
Individual actions
”Macro”
”Micro”
4
1
2
3
41
FIGURE 2
SHRM and knowledge governance
A: Strategy and organizational
antecedents
F: Overall organizational performance
B: HRM practices E: Knowledge performance
”Macro”
”Micro”
4
1
2
5
3
4
C: Individual ability, motivation and
opportunity
D: Individual knowledge-related behavior
42
Table 1. Large-N empirical research on HRM practices as explanatory variables of knowledge performance.
HRM practices Empirical studies
Individual HRM practices
Job design Cabrera, Collins and Salgado (2006); Beugelsdijk (2008)
Recruitment and selection Hatch and Dyer (2004); Lopez, Peon and Ordas (2006); Gittel (2000); Minbaeva (2005)
Training Beugelsdijk (2008); Lopez Peon and Ordas (2006); Gomez, Lorente and Cabrera (2004); Zarraga and Bonache (2003); Lyles and Salk (1996); Minbaeva et al. (2003); Hatch and Dyer (2004); Minbaeva (2005)
Job rotation Gomez, Lorente and Cabrera (2004)
Rewards Lopez, Peon and Ordas (2006); Arthur and Kim (2005); Zarraga and Bonache (2003); Minbaeva et al. (2003); Cabrera, Collins and Salgado, (2006); Bjorkman et al. (2004); Jerez-Gomez, Cespedes-Lorente and Valle-Cabrera (2005); Persson (2006); Minbaeva (2005); Beugelsdijk (2008)
Labor-management cooperation/employee involvement
Lopez , Peon and Ordas (2006); Arthur and Kim (2005); Hatch and Dyer (2004); Zarraga and Bonache (2003); Cabrera, Collins and Salgado, (2006); Gittel (2000); Persson (2006); Minbaeva (2005)
Communication/socialization practices
Zarraga and Bonache (2003); Minbaeva et al. (2003); Gittel (2000); Bjorkman et al. (2004); Persson (2006); Minbaeva (2005)
Performance appraisal Minbaeva et al. (2003); Bjorkman et al. (2004); Minbaeva (2005)
Promotion Minbaeva et al. (2003); Minbaeva (2005)
Expatriation Hocking et al. (2004); Bjorkman et al. (2004); Minbaeva and Michailova (2004)
Bundles of HRM practices
Commitment-based HRM practices
Collins and Smith (2006): internal labor markets and selection based on fit to the company; group- and organization-based incentives; and training programs and performance appraisals based on long-term growth, team building and development of firm specific knowledge (16 items);
Investment in human capital Jaw et al. (2006): average hours of training per person plus hours per year, the rate of training hours per year and per person, the number of employees who have been employed over three years divided by the number of employees of a firm, the cost of payment (including salary, allowance and bonus); Selvarajan et al.: reward sharing, competencies development, feedback from employees, enhancing employees’
43
employability and information sharing.
Learning-oriented HRM Jaw and Liu (2003): empowerment, performance emphasis, supporting benefits program, comprehensive training and encouraging commitment (25 items)
Two distinct systems of complementary HRM practices, which matter for the firms’ ability to innovate
Laursen and Foss (2003): first (interdisciplinary workgroups, quality circles, systems for collection of employees’ proposals, planned job rotation, delegation of responsibility, integration of functions, and performance-related pay) and second (firm-internal and firm-external training).
SMG – Working Papers www.cbs.dk/smg
2003 2003-1: Nicolai J. Foss, Kenneth Husted, Snejina Michailova, and Torben Pedersen:
Governing Knowledge Processes: Theoretical Foundations and Research Opportunities.
2003-2: Yves Doz, Nicolai J. Foss, Stefanie Lenway, Marjorie Lyles, Silvia Massini, Thomas P. Murtha and Torben Pedersen: Future Frontiers in International Management Research: Innovation, Knowledge Creation, and Change in Multinational Companies.
2003-3: Snejina Michailova and Kate Hutchings: The Impact of In-Groups and Out-Groups on Knowledge Sharing in Russia and China CKG Working Paper.
2003-4: Nicolai J. Foss and Torben Pedersen: The MNC as a Knowledge Structure: The Roles of Knowledge Sources and Organizational Instruments in MNC Knowledge Management CKG Working Paper.
2003-5: Kirsten Foss, Nicolai J. Foss and Xosé H. Vázquez-Vicente: “Tying the Manager’s Hands”: How Firms Can Make Credible Commitments That Make Opportunistic Managerial Intervention Less Likely CKG Working Paper.
2003-6: Marjorie Lyles, Torben Pedersen and Bent Petersen: Knowledge Gaps: The Case of Knowledge about Foreign Entry.
2003-7: Kirsten Foss and Nicolai J. Foss: The Limits to Designed Orders: Authority under “Distributed Knowledge” CKG Working Paper.
2003-8: Jens Gammelgaard and Torben Pedersen: Internal versus External Knowledge Sourcing of Subsidiaries - An Organizational Trade-Off.
2003-9: Kate Hutchings and Snejina Michailova: Facilitating Knowledge Sharing in Russian and Chinese Subsidiaries: The Importance of Groups and Personal Networks Accepted for publication in Journal of Knowledge Management.
2003-10: Volker Mahnke, Torben Pedersen and Markus Verzin: The Impact of Knowledge Management on MNC Subsidiary Performance: the Role of Absorptive Capacity CKG Working Paper.
2003-11: Tomas Hellström and Kenneth Husted: Mapping Knowledge and Intellectual Capital in Academic Environments: A Focus Group Study Accepted for publication in Journal of Intellectual Capital CKG Working Paper.
2003-12: Nicolai J Foss: Cognition and Motivation in the Theory of the Firm: Interaction or “Never the Twain Shall Meet”? Accepted for publication in Journal des Economistes et des Etudes Humaines CKG Working Paper.
2003-13: Dana Minbaeva and Snejina Michailova: Knowledge Transfer and Expatriation Practices in MNCs: The Role of Disseminative Capacity.
2003-14: Christian Vintergaard and Kenneth Husted: Enhancing Selective Capacity Through Venture Bases.
2004 2004-1: Nicolai J. Foss: Knowledge and Organization in the Theory of the Multinational
Corporation: Some Foundational Issues
2004-2: Dana B. Minbaeva: HRM Practices and MNC Knowledge Transfer
2004-3: Bo Bernhard Nielsen and Snejina Michailova: Toward a Phase-Model of Global Knowledge Management Systems in Multinational Corporations
2004-4: Kirsten Foss & Nicolai J Foss: The Next Step in the Evolution of the RBV: Integration with Transaction Cost Economics
2004-5: Teppo Felin & Nicolai J. Foss: Methodological Individualism and the Organizational Capabilities Approach
2004-6: Jens Gammelgaard, Kenneth Husted, Snejina Michailova: Knowledge-sharing Behavior and Post-acquisition Integration Failure
2004-7: Jens Gammelgaard: Multinational Exploration of Acquired R&D Activities
2004-8: Christoph Dörrenbächer & Jens Gammelgaard: Subsidiary Upgrading? Strategic Inertia in the Development of German-owned Subsidiaries in Hungary
2004-9: Kirsten Foss & Nicolai J. Foss: Resources and Transaction Costs: How the Economics of Property Rights Furthers the Resource-based View
2004-10: Jens Gammelgaard & Thomas Ritter: The Knowledge Retrieval Matrix: Codification and Personification as Separate Strategies
2004-11: Nicolai J. Foss & Peter G. Klein: Entrepreneurship and the Economic Theory of the Firm: Any Gains from Trade?
2004-12: Akshey Gupta & Snejina Michailova: Knowledge Sharing in Knowledge-Intensive Firms: Opportunities and Limitations of Knowledge Codification
2004-13: Snejina Michailova & Kate Hutchings: Knowledge Sharing and National Culture: A Comparison Between China and Russia
2005
2005-1: Keld Laursen & Ammon Salter: My Precious - The Role of Appropriability Strategies in Shaping Innovative Performance
2005-2: Nicolai J. Foss & Peter G. Klein: The Theory of the Firm and Its Critics: A Stocktaking and Assessment
2005-3: Lars Bo Jeppesen & Lars Frederiksen: Why Firm-Established User Communities Work for Innovation: The Personal Attributes of Innovative Users in the Case of Computer-Controlled Music
2005-4: Dana B. Minbaeva: Negative Impact of HRM Complementarity on Knowledge Transfer in MNCs
2005-5: Kirsten Foss, Nicolai J. Foss, Peter G. Klein & Sandra K. Klein: Austrian Capital
Theory and the Link Between Entrepreneurship and the Theory of the Firm
2005-1: Nicolai J. Foss: The Knowledge Governance Approach
2005-2: Torben J. Andersen: Capital Structure, Environmental Dynamism, Innovation Strategy, and Strategic Risk Management
2005-3: Torben J. Andersen: A Strategic Risk Management Framework for Multinational Enterprise
2005-4: Peter Holdt Christensen: Facilitating Knowledge Sharing: A Conceptual Framework
2005-5 Kirsten Foss & Nicolai J. Foss: Hands Off! How Organizational Design Can Make Delegation Credible
2005-6 Marjorie A. Lyles, Torben Pedersen & Bent Petersen: Closing the Knowledge Gap in Foreign Markets - A Learning Perspective
2005-7 Christian Geisler Asmussen, Torben Pedersen & Bent Petersen: How do we Capture “Global Specialization” when Measuring Firms’ Degree of internationalization?
2005-8 Kirsten Foss & Nicolai J. Foss: Simon on Problem-Solving: Implications for New Organizational Forms
2005-9 Birgitte Grøgaard, Carmine Gioia & Gabriel R.G. Benito: An Empirical Investigation of the Role of Industry Factors in the Internationalization Patterns of Firms
2005-10 Torben J. Andersen: The Performance and Risk Management Implications of Multinationality: An Industry Perspective
2005-11 Nicolai J. Foss: The Scientific Progress in Strategic Management: The case of the Resource-based view
2005-12 Koen H. Heimeriks: Alliance Capability as a Mediator Between Experience and Alliance Performance: An Empirical Investigation Into the Alliance Capability Development Process
2005-13 Koen H. Heimeriks, Geert Duysters & Wim Vanhaverbeke: Developing Alliance Capabilities: An Empirical Study
2005-14 JC Spender: Management, Rational or Creative? A Knowledge-Based Discussion
2006
2006-1: Nicolai J. Foss & Peter G. Klein: The Emergence of the Modern Theory of the Firm
2006-2: Teppo Felin & Nicolai J. Foss: Individuals and Organizations: Thoughts on a Micro-Foundations Project for Strategic Management and Organizational Analysis
2006-3: Volker Mahnke, Torben Pedersen & Markus Venzin: Does Knowledge Sharing
Pay? An MNC Subsidiary Perspective on Knowledge Outflows
2006-4: Torben Pedersen: Determining Factors of Subsidiary Development
2006-5 Ibuki Ishikawa: The Source of Competitive Advantage and Entrepreneurial Judgment in the RBV: Insights from the Austrian School Perspective
2006-6 Nicolai J. Foss & Ibuki Ishikawa: Towards a Dynamic Resource-Based View: Insights from Austrian Capital and Entrepreneurship Theory
2006-7 Kirsten Foss & Nicolai J. Foss: Entrepreneurship, Transaction Costs, and Resource Attributes
2006-8 Kirsten Foss, Nicolai J. Foss & Peter G. Klein: Original and Derived Judgement: An Entrepreneurial Theory of Economic Organization
2006-9 Mia Reinholt: No More Polarization, Please! Towards a More Nuanced Perspective on Motivation in Organizations
2006-10 Angelika Lindstrand, Sara Melen & Emilia Rovira: Turning social capital into business? A study of Swedish biotech firms’ international expansion
2006-11 Christian Geisler Asmussen, Torben Pedersen & Charles Dhanaraj: Evolution of Subsidiary Competences: Extending the Diamond Network Model
2006-12 John Holt, William R. Purcell, Sidney J. Gray & Torben Pedersen: Decision Factors Influencing MNEs Regional Headquarters Location Selection Strategies
2006-13 Peter Maskell, Torben Pedersen, Bent Petersen & Jens Dick-Nielsen: Learning Paths to Offshore Outsourcing - From Cost Reduction to Knowledge Seeking
2006-14 Christian Geisler Asmussen: Local, Regional or Global? Quantifying MNC Geographic Scope
2006-15 Christian Bjørnskov & Nicolai J. Foss: Economic Freedom and Entrepreneurial Activity: Some Cross-Country Evidence
2006-16 Nicolai J. Foss & Giampaolo Garzarelli: Institutions as Knowledge Capital: Ludwig M. Lachmann’s Interpretative Institutionalism
2006-17 Koen H. Heimriks & Jeffrey J. Reuer: How to Build Alliance Capabilities
2006-18 Nicolai J. Foss, Peter G. Klein, Yasemin Y. Kor & Joseph T. Mahoney: Entrepreneurship, Subjectivism, and the Resource – Based View: Towards a New Synthesis
2006-19 Steven Globerman & Bo B. Nielsen: Equity Versus Non-Equity International Strategic Alliances: The Role of Host Country Governance
2007
2007-1 Peter Abell, Teppo Felin & Nicolai J. Foss: Building Micro-Foundations for the Routines, Capabilities, and Performance Links
2007-2 Michael W. Hansen, Torben Pedersen & Bent Petersen: MNC Strategies and Linkage Effects in Developing Countries
2007-3 Niron Hashai, Christian G. Asmussen, Gabriel R.G. Benito & Bent Petersen: Predicting the Diversity of Foreign Entry Modes
2007-4 Peter D. Ørberg Jensen & Torben Pedersen: Whether and What to Offshore?
2007-5 Ram Mudambi & Torben Pedersen: Agency Theory and Resource Dependency Theory: Complementary Explanations for Subsidiary Power in Multinational Corporations
2007-6 Nicolai J. Foss: Strategic Belief Management
2007-7 Nicolai J. Foss: Theory of Science Perspectives on Strategic Management Research: Debates and a Novel View
2007-8 Dana B. Minbaeva: HRM Practices and Knowledge Transfer in MNCs
2007-9 Nicolai J. Foss: Knowledge Governance in a Dynamic Global Context: The Center for Strategic Management and Globalization at the Copenhagen Business School
2007-10 Paola Gritti & Nicolai J. Foss: Customer Satisfaction and Competencies: An Econometric Study of an Italian Bank
2007-11 Nicolai J. Foss & Peter G. Klein: Organizational Governance
2007-12 Torben Juul Andersen & Bo Bernhard Nielsen: The Effective Ambidextrous Organization: A Model of Integrative Strategy Making Processes.
2008
2008-1 Kirsten Foss & Nicolai J. Foss: Managerial Authority When Knowledge is Distributed: A Knowledge Governance Perspective
2008-2 Nicolai J. Foss: Human Capital and Transaction Cost Economics.
2008-3 Nicolai J. Foss & Peter G. Klein: Entrepreneurship and Heterogeneous Capital.
2008-4 Nicolai J. Foss & Peter G. Klein: The Need for an Entrepreneurial Theory of the Firm.
2008-5 Nicolai J. Foss & Peter G. Klein: Entrepreneurship: From Opportunity Discovery to Judgment.
2008-6 Mie Harder: How do Rewards and Management Styles Influence the Motivation to Share Knowledge?
2008-7 Bent Petersen, Lawrence S. Welch & Gabriel R.G. Benito: Managing the Internalisation Process – A Theoretical Perspective.
2008-8 Torben Juul Andersen: Multinational Performance and Risk Management Effects: Capital Structure Contingencies.
2008-9 Bo Bernard Nielsen: Strategic Fit and the Role of Contractual and Procedural Governance in Alliances: A Dynamic Perspective.
2008-10 Line Gry Knudsen & Bo Bernhard Nielsen: Collaborative Capability in R&D Alliances: Exploring the Link between Organizational and Individual level Factors.
2008-11 Torben Juul Andersen & Mahesh P. Joshi: Strategic Orientations of Internationalizing Firms: A Comparative Analysis of Firms Operating in Technology Intensive and Common Goods Industries.
2008-12 Dana Minbaeva: HRM Practices Affecting Extrinsic and Intrinsic Motivation of Knowledge Receivers and their Effect on Intra-MNC Knowledge Transfer.
2008-13 Steen E. Navrbjerg & Dana Minbaeva: HRM and IR in Multinational Corporations: Uneasy Bedfellows?
2008-14 Kirsten Foss & Nicolai J. Foss: Hayekian Knowledge Problems in Organizational Theory.
2008-15 Torben Juul Andersen: Multinational Performance Relationships and Industry Context.
2008-16 Larissa Rabbiosi: The Impact of Subsidiary Autonomy on MNE Knowledge Transfer: Resolving the Debate.
2008-17 Line Gry Knudsen & Bo Bernhard Nielsen: Organizational and Individual Level Antecedents of Procedural Governance in Knowledge Sharing Alliances.
2008-18 Kirsten Foss & Nicolai J. Foss: Understanding Opportunity Discovery and Sustainable Advantage: The Role of Transaction Costs and Property Rights.
2008-19
2008-20
Teppo Felin & Nicolai J. Foss: Social Reality, The Boundaries of Self-fulfilling Prophecy, and Economics.
Yves Dos, Nicolai J. Foss & José Santos: A Knowledge System Approach to the Multinational Company: Conceptual Grounding and Implications for Research
2008-21 Sabina Nielsen & Bo Bernhard Nielsen: Why do Firms Employ foreigners on TheirTop Management Teams? A Multi-Level Exploration of Individual and Firm Level Antecedents
2008-22 Nicolai J. Foss: Review of Anders Christian Hansen’s “Uden for hovedstrømmen – Alternative strømninger i økonomisk teori”
2008-23 Nicolai J. Foss: Knowledge, Economic Organization, and Property Rights
2008-24 Sjoerd Beugelsdijk, Torben Pedersen & Bent Petersen: Is There a Trend Towards Global Value Chain Specialization? – An Examination of Cross Border Sales of US Foreign Affiliates
2008-25 Vikas Kumar, Torben Pedersen & Alessandro Zattoni: The performance of business group firms during institutional transition: A longtitudinal study of Indian firms
2008-26 Sabina Nielsen & Bo B. Nielsen: The effects of TMT and Board Nationality Diversity and Compensation on Firm Performance
2008-27 Bo B. Nielsen & Sabina Nielsen: International Diversification Strategy and Firm Performance: A Multi-Level Analysis of Firm and Home Country Effects
2009 2009-1 Nicolai J. Foss: Alternative Research Strategies in the Knowledge Movement:
From Macro Bias to Micro-Foundations and Multi-Level Explanation
2009-2 Nicolai J. Foss & Peter G. Klein: Entrepreneurial Alertness and Opportunity Discovery: Origins, Attributes, Critique
2009-3 Nicolai J. Foss & Dana B. Minbaeva: Governing Knowledge: The Strategic Human Resource Management Dimension