general tariff information - ooredoo qatar

Ooredoo Service Tariff No. C10-01

General Tariff Information

Service Provider Name Ooredoo Q.P.S.C.

Tariff Number C10-01

Marketing Name of the Offer Postpaid Mobile Services

Tariff Type Standard Permanent

Duration N/A

Customer Group Consumer

Tariff Effective Date 26 November 2021

Tariff Version Number 91


1. Definitions

Mobile Device means cellular telephone equipment (including a mobile handset, wireless modem and/or other ancillary equipment) suitable for connection to the mobile telecommunications network.

OLO means Other Licensed Operator.

Post Paid Mobile Service means a post-paid public mobile telecommunications service offered by Ooredoo pursuant to the terms of this tariff.

Ooredoo means OoredooQ.S.C. (formerly (Qtel) Q.S.C)

Roaming means utilizing Ooredoo-enable mobile device to access services on the mobile telecommunications network of an overseas mobile network operator.

Subscriber means the person or entity that enters into an agreement with Ooredoo to acquire the Post Paid Mobile Service.

Subscriber Identity Module Card (SIM Card) means an electronic card that contains the Subscriber’s identity information and when placed in a Mobile Device, enables the Subscriber to register onto a mobile telecommunications network and receive the Post Paid Mobile Service.

Tariff means the current tariff document.

User means the natural person who actually uses the Post Paid Mobile Service.


2. Tariff Terms and Conditions

This Tariff is for a permanent standard service.

This Tariff contains rates and charges applicable to the provision of the Post Paid Mobile Service.

These terms and conditions are in addition to the terms and conditions specified in other tariffs and Ooredoo General Terms and Conditions where referenced.

From time to time Ooredoo may publish promotions and readjustments by various means. Such promotions and readjustments will automatically modify this Tariff.


3. Service Description

The Post Paid Mobile Service provides Users with public mobile telecommunications services,

including voice calling, messaging and data with a range of spending options.

Post-paid mechanism:

Commencement of Post Paid Mobile Service: The Post Paid Mobile Service will commence

from the time when the subscriber places their SIM Card into the device which is then

registered into Ooredoo’s mobile telecommunications network.

Service validity: The Post Paid Mobile Service will continue to be active and valid subject

to payment of the Subscriber’s bill at the end of each monthly billing cycle.

Service duration: The minimum contractual period for the Post Paid Mobile Service is 3

months.

Post-paid timing: The Post Paid Mobile Service becomes payable at the end of each

monthly billing cycle and is payable for each subsequent month, until the Subscriber elects

to change or cancel their subscription.


4. Service Features

Standard Postpaid (Shahry Standard)1

Description: Access to mobile telecommunication services, including calling, messaging

and data.

Charging:

Basic Service Rates are set out below

Service Fees (QAR)

Connection Fee (one-off fee) 50

Shahry Standard Monthly Rental Fee 70

Change of Ownership (except to corporate) 50

Shahry Standard 12 month option (paid in advance) 300

Change of Ownership to corporate No charge

Option to receive paper bills (per month/per account) 5

SIM Replacement 15*

Migration to Prepaid 50

*The SIM replacement will be free of charges if the replacement is from a physical SIM with an eSIM.

Rental - there are two options:

a) Monthly Plan - QAR 50 per month. The customer can unsubscribe at any time.

After a three (3) month commitment period this is no disconnection fees.

b) Yearly plan - QR300 for the year. A customers on the 12 month plan will be auto-

renewed on their 12 month anniversary. For customers who cancel their Yearly

Subscription, the following refund will apply

Customer cancels yearly subscription in month

Customer refund in QR

1 QR250

2 QR200

3 QR150

4 QR100

5 QR50

6 No Refund

7 No Refund

8 No Refund

9 No Refund

10 No Refund

11 No Refund

1 These packs are no longer available for sale. Customers who are subscribed to these packs can still enjoy them until they unsubscribe or migrate to a newly available pack.


12 No Refund

Local Calling – Standard Postpaid local calling rates are as follows:

Service Charge (QAR)/min

Voice calls to a Ooredoo Mobile or to a Ooredoo landline

0.35

Voice calls to OLO Mobile or to a OLO landline

0.35

Video calls to a Ooredoo mobile 0.45

Video calls to OLO mobile 0.45

Voicemail* (all Qatar Networks) 0.35

Postpaid Audiotext (9001xxx, 9002xxx)

0 – 100

Three Digit Short Code voice calls 0 - 100

Voicemail: The charges will consume first from the customer’s pack they subscribed to and then will be charged for normal

charges rate (out of bundle charges). Retrieving voicemail messages outside Qatar will be charged based on the applicable

roaming charges (or from Ooredoo Passport Packs)


Postpaid Smart Packs (Shahry Smart Packs)2

Description: includes a mix of calls, messages and data available at a discounted price

when purchased together.

Conditions:

National call minutes included in the smart pack are for calls to any fixed-line or

mobile number in Qatar. Any unused minutes included in the chosen smart pack will

roll over to the subsequent billing cycle.

Messages included in the Smart pack are valid for both SMS and MMS messages sent

to any mobile subscriber. Any message credits unused at the end of a billing cycle may

not be rolled over to a subsequent billing cycle.

Mobile internet usage entitlements are subject to applicable terms and conditions for

the standard mobile internet service feature as are noted in Section 4.7.1. Any mobile

internet usage credit unused at the end of the billing period may not be rolled over to

a subsequent billing cycle.

select up to 1 ‘FREE’ number on the Smart pack 100 and 2 ‘FREE’ numbers on the

Smart pack 150. Unlimited ‘FREE’ numbers on Smart packs 250, 450 and 750 to any

fixed-line or mobile numbers in Qatar to which calls or SMS messaging are not charged

(Free Numbers). The following conditions apply:

select their Free Numbers upon service inception;

may change their Free Number selections once per month by notification to Ooredoo, with immediate effect.

the same Free Number selections apply for both national call minutes and SMS messages

The Free Numbers entitlement does not apply if the Subscriber is placing calls while roaming outside the State of Qatar, or ‘in-flight’ at the time of the call.

Smart packs include an entitlement to receive some amount of incoming call minutes per month while roaming overseas without any applicable incoming roaming call charges. Any unused entitlement may not be rolled over to a subsequent billing cycle.

Fair Usage Policy: The Unlimited Service plan is offered for reasonable use only.

Excessive and continued use of the service beyond that which, in Ooredoo's

reasonable discretion, is used for normal consumer Service and which, as a result has

the potential to negatively impact the quality of service available to other Ooredoo

2 These packs are no longer available for sale. Customers who are subscribed to these packs can still enjoy them until they unsubscribe or migrate to a newly available pack.


Subscribers may result in cancellation of the service or Service quality degradation or

extra charges at standard rate. The Fair Usage limit for this plan is set at;

10,000 Minutes local call minutes,

3,000 Local SMS/MMS,

Mobile Internet Data, 200G.

Charging for Postpaid Smart Packs:

Smart Packs are charged at the rates set out below:

Smart

Pack 35

Smart

Pack 55

Smart

Pack 75

Smart

Pack 110

Smart

Pack 165

Smart

Pack 275

Smart

Pack 495

Smart pack

825

Al Nokhba

Price (QAR) 35 55 75 110 165 275 495 825 825

Local calls /

Messages (1) 50 120 200 500 1000 1500 3300 6500 Unlimited(3)

Unlimited

Local Calling

(To Ooredoo

and Vodafone

in Qatar –

‘FREE’

numbers)

1 2 Unlimited

‘Free Numbers’

Unlimited ‘Free

Numbers’

Unlimited ‘Free

Numbers’ Unlimited(6)

Unlimited calls to local landline

NO NO NO NO YES YES YES YES YES

Data (2) 100MB 250MB 500MB 1GB 2GB 3GB 25GB Unlimited(5) Unlimited(5)

Data (2) first

month NO NO NO NO NO

Unlimited

(5)

Unlimited

(5)

Unlimited

(5)

Unlimited

(5)

IRK (QAR 120) 50 120 200 500 1000 1500 3300 6500 6500

Free

BlackBerry NO NO NO NO NO YES YES YES YES

International voice calling

minutes (4)

100 300 600 600

Receiving

Roaming

minutes

60 300 Unlimited

Note 1: Included call minutes within the Smart Packs are provided on a ‘one month carry-over’ basis.

Note 2: ‘Carry-over’ also applies to SMS, MMS and data included in the Smart packs.


Note 3: Subscribers to International Key in Al Nokhba pack gives you 6500 units to use for international minutes and SMS.

Note 4: International minutes to 121 countries, (eligible countries be found on www.ooredoo.qa)

Note 5: Fair Usage Policy, for data: After consuming 200GB of data you will be charged for PAYG standard rate.

Note 6: Fair Usage Policy (4.2.2.5)

If a Smart pack Subscriber exceeds the allowances under their specific pack, charges

for all such excess usage will be at the standard rates specified in this Tariff.

Add-in Packs Available to Purchase - Postpaid Smart Packs

International and Roaming Key - Subscribers can pay QAR120 per month extra on

their Smart Pack monthly rental to be eligible. This will allow customers to use the

included local minutes and local messages for the following call types:

- International Calls

- Receive incoming roaming calls while roaming

- Sending international messages (SMS/MMS)

- Sending roaming messages whilst roaming (SMS/MMS)

This ‘International and Roaming Key’ will be an opt-in service and subscribers will need to

text ‘IR Key’ to the short code 144 to enable the service. Likewise customers can opt-out

by texting ‘IR Key STOP’ to the short code 144.

Ooredoo customers can use their packs allowance to call or SMS numers in Tunisia on the

Ooredoo network only. All calls and SMS to other service providers’ numbers in Tunisia

will be charged at QR 1.66/min and QR -.6/SMS respectively.

BlackBerry Key - Subscribers can pay QAR20 per month to be eligible. This will apply to

all customers on the Smart Packs 15, 35, 55, 100 and 150 packs. The QAR20 fee is

waived on Smart pack plans 250 to 750. This key gives access to the BlackBerry service

and allows the Blackberry data usage to be deducted from the customer’s respective

plan.

This ‘Blackberry Key’ will be an opt-in service and subscribers will need to text ‘BB Key’

to the short code 144 to enable the service. Likewise customers can opt-out by texting

‘BB Key STOP’ to the short code 144.

Landline Key - Subscribers can pay QAR50 per month to be eligible. The Smart Pack

150 and above will have this feature free of charge. This key will allow the subscriber

to make unlimited local calls to all landlines in Qatar.

Saver Key - Subscribers can pay QAR10 per month to be eligible. This key will allow the

customer to get a discounted rate to call the destinations below:

http://www.ooredoo.qa/


Country Rate / Minute

India QAR 0.15

Bangladesh QAR 0.25

Nepal (Nepal Telecom) QAR 0.25

Indonesia QAR 0.30

Egypt QAR 0.45

Philippines, KSA, UAE, Bahrain, Pakistan, Nepal (Ncell), Sudan, Turkey, Thailand and Sri Lanka

QAR 0.55

This ‘Saver Key’ will be an opt-in service and subscribers will need to text “SSK” to the

short code 114 to enable the service. Likewise customers can opt-out by texting ‘STOP

SSK’ to the short code 114.

QAR 35 International Packs: customer may subscribe to the following packs at a price

of QAR 35 for one destination with a bundled minutes and has a validity of one month:

Calling destination International Minutes Pack Code

Bangladesh – all networks 700 BGD35

Egypt – all networks 220 EGY35

India – all networks 800 IND35

Nepal – Nepal Telecom number 475 NTC35

Pakistan – all networks 475 PAK35

Philippines – all networks 160 PHL35

Sri Lanka – all networks 160 LKA35

• The international minutes for all listed destination cannot be carried over to next

month.

• Shahry International Pack is available for customers who are subscribed to any

Qatarna Pack and Shahry Smart Pack 55 and above.

• Once subscriber deactivates the Shahry International Pack they can only reactivate

the same international Pack after the validity of the deactivated pack is over.

• Shahry Exlusive or Shahry Super customers are not eligible for this offer.

• Shahry International Pack will be valid for one month and will auto renew after one

month.

• Shahry International Pack subscribers will not be able to activate multiple packs for

the same destination but can activate multiple packs for different destination.

• The International Pack minutes will be consumed before International Key allowance

and the Shahry Smart Pack allowance available for Shahry Smart Pack 250, 450 and

750.


Add-in Packs Not Available to Purchase - Postpaid Smart Packs3

Shahry Super Pack (165) : For a retail price of QAR 165 per month a subscriber get the

following:

Local voice calls from which is unlimited.

Mobile Data Pack is 1GB per month.

200 International minutes to 121 countries (eligible countries be found on www.ooredoo.qa)

Standard rates will apply after all inclusive allowance units have been consumed. Any

remaining unused international Minutes and Data allowance will not be carried over

to the next month. Subscribers will be charged as per the standard rate for calling

another network, Video calls, SMS and MMS.

Shahry Young Person Discount

Applies to Shahry Smart Pack 100 and above.

Eligible subscribers till be getting 50% off Mobile Internet Packs 1GB, 3GB, 6GB and 15GB.

Discount validity is 12 consecutive months.

Eligible Customers:

• Age between 18 to 26 years old.

• Customers are required to present a valid QID to be eligible for the discount.

Eligible customers are able to take the discount on only one Shahry Smart Pack per QID.

Eligible customers will need to renew their discount after 12 consecutive months by presenting a valid QID in any of Ooredoo shops.

Eligible customers will have one month grace period to renew the discount.

India Pack: QAR10 per month will give customers 225 minutes to India.

This will be an opt-in service and subscribers will need to text ‘IND’ to the short

code 114 to enable the service. Likewise customers can opt-out by texting ‘IND

STOP’ to the short code 114.

Conditions:

• Any unused minutes will not be carried over.

• Customers are limited to one option a month.

3 The following packs are no longer available for sale. Customers who are subscribed to these pack can still enjoy the packs until they unsubscribe or migrate to a newly available pack.



Shahry Super Packs: Depending on the International Pack selection, the number of

minutes will be included in the selected pack. The customer can request additional

International Packs with additional normal retail charges:

Shahry Super 99(*) Shahry Super 154

Local Minutes 120 120

Data (MB) 500 6250

International

Minutes

Dependency on the

selected International

Pack

Dependency on the

selected International

Pack

Price (QAR) 99 154

• Customers will be charged at normal retail out of bundle rate after consuming the local

minutes and the international packs.

• Customers will not be charged for out of bundle rate when consuming the data

allowance within the selected packs. Out of bundle data consumption will be provided

at the speed of (up to ) 64kbps.

There will be no carryover of any allowances within the packs. Once the bill is issued,

any un-used allowance from the selected packs will be forfeited.

New Shahry Packs4: The following New Shahry Packs are available for all customers:

Shahry Packs

110 165 220 275

Price (QAR) 110 165 220 275

Local Data (GB) 5 8 12 15

Local Units (voice,

SMS, MMS)

240 600 900 Unlimited*

International Calls

(120) countries**

25 50 75 100

Roaming Data*** (GB) - - - 2

*Fair Usage Policy (FUP): 10,000 units per month.

** List of countries is published in Ooredoo.qa

*** Available in Passport Partner Networks. For the list of Passport Partner Networks see Ooredoo.qa

• Unused in bundle allowances (local data, local units, international calls and roaming data) are not

carried forward to the next bill cycle.

• Shahry 250 Pack’s roaming benefits are valid only on Ooredoo Passport Partners networks.

• “NO PERMANENT ROAMING” clause – Shahry 250 service can be used for personal purpose only.

Ooredoo will monitor use of Shahry 250 Pack and may as appropriate restrict the long term

continuous usage of Shahry 250 in international roaming. Specific terms of such restriction will be

specified at the time of its introduction.

• Out of bundle rates of these packs are as follows:

4 New Shahry Packs Packs are no longer available for sale from 10 of December 2019. Customers who are still subscribed to New Shahry Packs can still enjoy the benefits of the packs until they change their pack or unsubscribe.


o Local units: QAR 0.35 per unit.

o Local Data: customers will not be charged for out of bundle usage. The data speed will be

lowered to (up to) 64Kbps.

o International Calls: Standard international rate charges.

o Roaming Rate for Ooredoo Passport Networks: QAR 1 per MB/Minute/SMS.

o Roaming Rate for non Ooredoo Passport Networks: Standard Roaming Rates.

• The following add-ons are available for the New Shahry Packs:

o International Pack QAR 50 – see below,

o International Packs QAR 35- see above,

o Saver Key – see above,

o Endless Internet Packs – see below,

o Ooredoo Passport and Ooredoo Passport Monthly – see below.

o Speed booster – see below.

Speed booster - The subscriber can restore the speed by purchasing one of the

following:

• Speed booster (daily pack) at QAR 20 by sending SMS with text “SB 20” to 121. The

daily pack will provide 5 GB at full speed.

• Speed booster (weekly pack) at QAR 100 by sending SMS with text “SB 100” to 121.

The weekly pack will provide 25 GB at full speed.

• Fair Usage Policy (FUP): After the speed booster expires or the customer consume the

data pack allowance, the speed will be lowered according to the selected packs.

International Pack 50: An optional subscription which is applicable only for New

Shahry Packs and Qatarna Packs with a retail price of QAR 50 per month. When the

International Pack 50 is activated, customers will get additional international minutes

allowance, which depends on the selected Shahry or Qatarna pack as follows:

Shahry Qatarna

Packs 100 150 200 250 350 500 600 850

International

Minutes (120

countries)*

+100 +150 +200 +400 +500 +600 +700 +1000

* List of countries is published in Ooredoo.qa

• The following add-ons are not available for the New Shahry Packs:

o Blackberry,

o Landline Key,

o International and Roaming Key,

o Friends and Family,

o Favorite number and

o Mobile Internet Packs


International Calling Description: International calling allows calls to be placed from Qatar to any international

destinations chosen by the subscriber.

Conditions:

The billing interval for international calls is 60 seconds.

The peak rate for international services applies from 7am to 7pm on all weekdays

(Saturday to Thursday), and the off-peak rate for international services applies from

7pm to 7am on all week days and all day on Friday for Shahry Standard.

Charging:

International rates reflect the combined standard international voice and video call

rates plus the airtime calling rate during the applicable time frame.

International calling rates for Shahry Standard customers are set out below: Country Int'l rates/min (QR) - (peak/off-peak)

ASCENSION ISLAND 10.00/10.00

AFGHANISTAN 2.20/1.80

ALBANIA 2.00

ALGERIA 2.50

AMERICAN SAMOA 2.20/1.80

ANDORRA 2.20/1.80

ANGOLA 2.20/1.80

ANGUILLA 3.99

ANTARCTICA 5.00

ANTIGUA AND BARBUDA 3.99

ARGENTINA 2.20/1.80

ARMENIA 2.20/1.80

ARUBA 2.20/1.80

AUSTRALIA 2.20/1.80

AUSTRIA 2.20/1.80

AZERBAIJAN 2.20/1.80

BAHAMAS 3.99

BAHRAIN 1.80/1.30

BANGLADESH 2.20/1.80

BARBADOS 3.99

BELARUS 1.50

BELGIUM 1.50

BELIZE 2.20/1.80

BENIN 1.5

BERMUDA 3.99

BHUTAN 2.20/1.80

BOLIVIA 2.20/1.80

BOSNIA AND HERZEGOVINA 2.00

BOTSWANA 2.20/1.80

BRAZIL 2.20/1.80

BRITISH VIRGIN ISLANDS 3.99

BRUNEI Darussalam 2.20/1.80

BULGARIA 1.50

BURKINA FASO 2.20/1.80

BURUNDI 2.20/1.80

CAMBODIA 2.20/1.80

CAMEROON 1.50

CANADA 2.20/1.80

CAPE VERDE 1.50

CAYMAN ISLANDS 3.99

CENTRAL AFRICAN REPUBLIC 4.00

CHAD 2.20/1.80


Country Int'l rates/min (QR) - (peak/off-peak)

CHILE 2.20/1.80

CHINA 2.20/1.80

CHRISTMAS ISLAND 3.99

COCOS ISLANDS 3.99

COLOMBIA 2.20/1.80

COMOROS 2.50

CONGO 2.00

CONGO/Zaire 2.00

COOK ISLANDS 4.00

COSTA RICA 2.20/1.80

CROATIA 1.50

CUBA 2.99

CYPRUS 2.20/1.80

CZECH REPUBLIC 2.20/1.80

DENMARK 2.20/1.80

DIEGO GARCIA 5.99

DJIBOUTI 1.50

DOMINICA 3.99

DOMINICAN REPUBLIC 3.99

EAST TIMOR (Timor-Leste) 3.99

ECUADOR 2.20/1.80

EGYPT 2.20/1.80

EL SALVADOR 2.20/1.80

EQUATORIAL GUINEA 2.00

ERITREA 2.20/1.80

ESTONIA 1.50

ETHIOPIA 2.20/1.80

FALKLAND ISLANDS MALVINAS 9.00

FAROE ISLANDS 2.20/1.80

FIJI 1.00

FINLAND 1.50

FRANCE 2.20/1.80

FRENCH GUIANA 2.20/1.80

FRENCH POLYNESIA/Tahiti 1.50

GABON 2.20/1.80

GAMBIA 2.20/1.80

GEORGIA 1.50

GERMANY 2.20/1.80

GHANA 1.00

GIBRALTAR 2.20/1.80

GREECE 2.20/1.80

GREENLAND 2.20/1.80

GRENADA 3.99

GUADELOUPE 2.20/1.80

GUAM 3.99

GUATEMALA 2.20/1.80

GUINEA 2.20/1.80

GUINEA-BISSAU 3.00

GUYANA 2.20/1.80

HAITI 1.50

HONDURAS 2.20/1.80

HONG KONG 2.20/1.80

HUNGARY 2.20/1.80

ICELAND 2.20/1.80

INDIA 2.20/1.80

INDONESIA 2.20/1.80

IRAN 2.20/1.80

IRAQ 2.20/1.80

IRELAND 2.20/1.80

ISRAEL 2.20/1.80

ITALY 2.20/1.80

IVORY COAST 2.00



JAMAICA 3.99

JAPAN 2.20/1.80

JORDAN 2.20/1.80

KAZAKHSTAN 2.20/1.80

KENYA 2.20/1.80

KIRIBATI 10.00

KOREA NORTH 2.00

KOREA SOUTH 2.20/1.80

KUWAIT 1.80/1.30

KYRGYZSTAN 2.20/1.80

LAOS 2.20/1.80

LATVIA 2.20/1.80

LEBANON 2.20/1.80

LESOTHO 2.00

LIBERIA 2.00

LIBYA 1.50

LIECHTENSTEIN 2.20/1.80

LITHUANIA 1.50

LUXEMBOURG 2.20/1.80

MACAO, CHINA 2.20/1.80

MACEDONIA 1.50

MADAGASCAR 2.99

MALAWI 2.00

MALAYSIA 2.20/1.80

MALDIVES 2.50

MALI 1.50

MALTA 2.00

MARSHALL ISLANDS 3.99

MARTINIQUE (French Antilles) 2.20/1.80

MAURITANIA 2.20/1.80

MAURITIUS 2.20/1.80

MAYOTTE 2.20/1.80

MEXICO 2.00

MICRONESIA 2.20/1.80

MOLDOVA 1.50

MONACO 2.20/1.80

MONGOLIA 2.20/1.80

MONTENEGRO 1.50

MONTSERRAT 3.99

MOROCCO 2.20/1.80

MOZAMBIQUE 2.20/1.80

MYANMAR (Burma) 2.20/1.80

NAMIBIA 2.20/1.80

NAURU 2.99

NEPAL 2.20/1.80

NETHERLANDS 2.20/1.80

NETHERLANDS ANTILLES 2.20/1.80

NEW CALEDONIA 1.00

NEW ZEALAND 2.20/1.80

NICARAGUA 2.20/1.80

NIGER 1.50

NIGERIA 2.20/1.80

NIUE 3.99

NORFOLK ISLAND 3.99

NORTHERN MARIANA ISLANDS 3.99

NORWAY 2.20/1.80

OMAN 1.80/1.30

PAKISTAN 2.20/1.80

PALAU 2.00

PALESTINE 2.20/1.80

PANAMA 2.20/1.80

PAPUA NEW GUINEA 3.50



PARAGUAY 2.20/1.80

PERU 2.20/1.80

PHILIPPINES 2.20/1.80

POLAND 2.20/1.80

PORTUGAL 2.00

PUERTO RICO 3.99

REUNION 2.00

ROMANIA 2.20/1.80

RUSSIA 2.20/1.80

RWANDA 2.20/1.80

SAINT BARTHELEMY 3.99

SAINT HELENA 4.99

SAINT KITTS AND NEVIS 3.99

SAINT LUCIA 3.99

SAINT MARTIN 3.99

SAINT PIERRE AND MIQUELON 3.99

SAINT VINCENT AND THE GRENADINES 3.99

SAN MARINO 6.00

SAO TOME AND PRINCIPE 3.99

SAUDI ARABIA 1.80/1.30

SENEGAL 1.50

SERBIA 1.50

SEYCHELLES 2.50

SIERRA LEONE 2.20/1.80

SINGAPORE 2.20/1.80

SLOVAKIA 2.20/1.80

SLOVENIA 1.50

SOLOMON ISLANDS 4.00

SOMALIA 2.20/1.80

SOUTH AFRICA 2.20/1.80

SOUTH SUDAN 2.50

SPAIN 2.20/1.80

SRI LANKA 2.20/1.80

SUDAN 2.20/1.80

SURINAME 9.00

SWAZILAND 1.50

SWEDEN 1.50

SWITZERLAND 1.50

SYRIA 2.20/1.80

TAIWAN, CHINA 2.20/1.80

TAJIKISTAN 2.20/1.80

TANZANIA 1.50

THAILAND 2.20/1.80

TOGO 1.50

TOKELAU 7.50

TONGA 3.50

TRINIDAD AND TOBAGO 3.99

TUNISIA 2.50

TURKEY 2.20/1.80

TURKMENISTAN 2.20/1.80

TURKS AND CAICOS ISLANDS 3.99

TUVALU 3.99

UGANDA 1.50

UKRAINE 1.50

UNITED ARAB EMIRATES 1.80/1.30

UNITED KINGDOM 1.50

UNITED STATES OF AMERICA 2.20/1.80

UNITED STATES VIRGIN ISLANDS 3.99

URUGUAY 2.20/1.80

UZBEKISTAN 2.20/1.80

VANUATU 3.50

VATICAN 2.20/1.80



VENEZUELA 2.20/1.80

VIETNAM 2.50

WALLIS AND FUTUNA 2.99

WESTERN SAMOA / SAMOA COUNTRY 3.99

YEMEN 2.20/1.80

ZAMBIA 2.00

ZIMBABWE 2.00

International calling rates for Shahry Smart Pack (4.2) and New Shahry Smart Packs

(4.3) customers are set out below: The all-inclusive rates apply to specific calling

destinations (including airtime and any surcharges).

Country (English) Standard International Rate (QR/Min)

ASCENSION ISLAND 10.00

AFGHANISTAN 0.99

ALBANIA 2.00

ALGERIA 2.50

AMERICAN SAMOA 1.66

ANDORRA 0.99

ANGOLA 0.99

ANGUILLA 0.99

ANTARCTICA 5.00

ANTIGUA AND BARBUDA 0.99

ARGENTINA 0.99

ARMENIA 0.99

ARUBA 0.99

AUSTRALIA 0.99

AUSTRIA 0.99

AZERBAIJAN 1.66

BAHAMAS 1.50

BAHRAIN 0.99

BANGLADESH 0.99

BARBADOS 1.50

BELARUS 1.50

BELGIUM 1.50

BELIZE 0.99

BENIN 1.50

BERMUDA 0.99

BHUTAN 0.99

BOLIVIA 0.99

BOSNIA AND HERZEGOVINA 2.00

BOTSWANA 0.99

BRAZIL 0.99

BRITISH VIRGIN ISLANDS 0.99

BRUNEI Darussalam 0.99

BULGARIA 1.50

BURKINA FASO 1.50

BURUNDI 1.99

CAMBODIA 0.99

CAMEROON 1.50

CANADA 0.99

CAPE VERDE 1.50

CAYMAN ISLANDS 0.99

CENTRAL AFRICAN REPUBLIC 4.00

CHAD 2.50

CHILE 0.99

CHINA 0.99

CHRISTMAS ISLAND 1.50

COCOS ISLANDS 1.50



COLOMBIA 0.99

COMOROS 2.00

CONGO 2.00

CONGO/Zaire 4.00

COOK ISLANDS 1.99

COSTA RICA 1.50

CROATIA 0.99

CUBA 2.99

CYPRUS 0.99

CZECH REPUBLIC 0.99

DENMARK 0.99

DIEGO GARCIA 3.50

DJIBOUTI 1.50

DOMINICA 0.99

DOMINICAN REPUBLIC 2.50

EAST TIMOR (Timor-Leste) 3.50

ECUADOR 0.99

EGYPT 0.99

EL SALVADOR 0.99

EQUATORIAL GUINEA 2.00

ERITREA 0.99

ESTONIA 1.50

ETHIOPIA 0.99

FALKLAND ISLANDS MALVINAS 9.00

FAROE ISLANDS 0.99

FIJI 1.00

FINLAND 1.50

FRANCE 0.99

FRENCH GUIANA 0.99

FRENCH POLYNESIA/Tahiti 1.50

GABON 1.66

GAMBIA 1.99

GEORGIA 1.50

GERMANY 0.99

GHANA 1.50

GIBRALTAR 0.99

GREECE 0.99

GREENLAND 1.99

GRENADA 0.99

GUADELOUPE 0.99

GUAM 3.50

GUATEMALA 0.99

GUINEA 1.66

GUINEA-BISSAU 3.00

GUYANA 0.99

HAITI 1.50

HONDURAS 0.99

HONG KONG 0.99

HUNGARY 0.99

ICELAND 0.99

INDIA 1.25

INDONESIA 0.99

IRAN 0.99

IRAQ 0.99

IRELAND 0.99

ITALY 0.99

IVORY COAST 2.00

JAMAICA 1.50

JAPAN 0.99

JORDAN 0.99

KAZAKHSTAN 0.99

KENYA 0.99



KIRIBATI 10.00

KOREA NORTH 2.00

KOREA SOUTH 0.99

KUWAIT 0.99

KYRGYZSTAN 0.99

LAOS 0.99

LATVIA 1.99

LEBANON 0.99

LESOTHO 2.00

LIBERIA 2.00

LIBYA 1.50

LIECHTENSTEIN 0.99

LITHUANIA 1.50

LUXEMBOURG 0.99

MACAO, CHINA 0.99

MACEDONIA 1.50

MADAGASCAR 2.50

MALAWI 2.00

MALAYSIA 0.99

MALDIVES 2.99

MALI 1.50

MALTA 2.00

MARSHALL ISLANDS 0.99

MARTINIQUE (French Antilles) 0.99

MAURITANIA 2.50

MAURITIUS 0.99

MAYOTTE 0.99

MEXICO 2.00

MICRONESIA 0.99

MOLDOVA 1.50

MONACO 0.99

MONGOLIA 0.99

MONTENEGRO 1.50

MONTSERRAT 0.99

MOROCCO 1.50

MOZAMBIQUE 0.99

MYANMAR (Burma) 0.99

NAMIBIA 0.99

NAURU 2.99

NEPAL 0.99

NETHERLANDS 0.99

NETHERLANDS ANTILLES 0.99

NEW CALEDONIA 1.00

NEW ZEALAND 0.99

NICARAGUA 0.99

NIGER 1.50

NIGERIA 0.99

NIUE 2.50

NORFOLK ISLAND 3.50

NORTHERN MARIANA ISLANDS 3.99

NORWAY 0.99

OMAN 0.99

PAKISTAN 0.99

PALAU 2.00

PALESTINE (972) 0.99

PALESTINE (970) 0.99

PANAMA 0.99

PAPUA NEW GUINEA 3.50

PARAGUAY 0.99

PERU 0.99

PHILIPPINES 0.99

POLAND 0.99



PORTUGAL 2.00

PUERTO RICO 0.99

REUNION 2.00

ROMANIA 0.99

RUSSIA 0.99

RWANDA 0.99

SAINT BARTHELEMY 3.99

SAINT HELENA 2.80

SAINT KITTS AND NEVIS 2.50

SAINT LUCIA 0.99

SAINT MARTIN 0.99

SAINT PIERRE AND MIQUELON 2.50

SAINT VINCENT AND THE GRENADINES 0.99

SAN MARINO 6.00

SAO TOME AND PRINCIPE 2.50

SAUDI ARABIA 0.99

SENEGAL 1.50

SERBIA 1.50

SEYCHELLES 2.50

SIERRA LEONE 1.99

SINGAPORE 0.99

SLOVAKIA 0.99

SLOVENIA 1.50

SOLOMON ISLANDS 4.00

SOMALIA 1.50

SOUTH AFRICA 0.99

SOUTH SUDAN 2.50

SPAIN 0.99

SRI LANKA 0.99

SUDAN 0.99

SURINAME 9.00

SWAZILAND 1.50

SWEDEN 1.50

SWITZERLAND 1.50

SYRIA 1.25

TAIWAN, CHINA 0.99

TAJIKISTAN 0.99

TANZANIA 1.50

THAILAND 0.99

TOGO 1.50

TOKELAU 7.50

TONGA 3.50

TRINIDAD AND TOBAGO 0.99

TUNISIA 2.50

TURKEY 0.99

TURKMENISTAN 0.99

TURKS AND CAICOS ISLANDS 0.99

TUVALU 3.50

UGANDA 1.50

UKRAINE 1.50

UNITED ARAB EMIRATES 0.99

UNITED KINGDOM 1.50

UNITED STATES OF AMERICA 0.99

UNITED STATES VIRGIN ISLANDS 0.99

URUGUAY 0.99

UZBEKISTAN 0.99

VANUATU 3.50

VATICAN 0.99

VENEZUELA 0.99

VIETNAM 2.50

WALLIS AND FUTUNA 2.50

WESTERN SAMOA / SAMOA COUNTRY 3.99



YEMEN 0.99

ZAMBIA 2.00

ZIMBABWE 2.00

Countries Included in the Bundle in Shahry Smart Packs (4.2) and New Shahry Smart Pack

(4.3). more information can be found at www.ooredoo.qa.

Country

Afghanistan

Andorra

Angola

Argentina

Armenia

Aruba

Australia

Austria

Bahrain

Bangladesh

Belgium

Bhutan

Bolivia

Botswana

Brazil

Brunei Darussalam

Bulgaria

Cambodia

Canada

China

Colombia

Costa Rica

Cyprus

Czech Rep.

Denmark

Ecuador

Egypt

El Salvador

Estonia

Faroe Islands

Finland

France

French Guiana

Georgia

Germany

Ghana

Gibraltar

Greece

Guadeloupe

Guatemala

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Iraq

Ireland

Italy

Japan



Country

Jordan

Kazakhstan

Kenya

Korea South

Kuwait

Kyrgyzstan

Lao P.D.R.

Lebanon

Liechtenstein

Lithuania

Luxembourg

Macao, China

Malawi

Malaysia

Malta

Martinique

Mauritius

Mayotte

Mexico

Mongolia

Mozambique

Namibia

Nepal

Netherlands

Netherlands Antilles

New Caledonia

New Zealand

Nigeria

Norway

Oman

Pakistan

Palestine

Panama

Paraguay

Peru

Philippines

Poland

Portugal

Romania

Russia

San Marino

Saudi Arabia

Singapore

Slovakia

Slovenia

South Africa

Spain

Sri Lanka

Sudan

Suriname

Swaziland

Sweden

Switzerland

Syria

Taiwan, China

Tajikistan

Thailand

Turkey

Turkmenistan

Ukraine

United Arab Emirates

United Kingdom


Country

United States

Uruguay

Uzbekistan

Vatican

Venezuela

Viet Nam

Yemen

Zambia


Optional International Packs

Description: Optional International Packs enable a Subscriber to pre-pay for a bundle of

call minutes and messaging services that can be used for any international destination at

lower than standard international rates.

Validity: International Packs are valid for a period of 1 month.

Conditions:

Optional International Pack credit is not valid for calls or messages made while

roaming or for premium-rated numbers.

Optional International Pack credit may not be transferred to another user or carried

over to subsequent months.

Charging:

International pack service is charged at the rates set out below: International Pack Price (QAR)

50 100 130 200 300 500 575

Included International call minutes

75 160 215 350 545 1000 1150

Included International SMS

N/A N/A 25 50 100 N/A 200

The subscriber will continue to be charged the applicable monthly fee for the relevant

Optional International Pack until their selection is revoked, upgraded or downgraded.

Once a subscriber has consumed their usage allowance in any given month, all

subsequent international service usage is charged at standard international service

charges as set out in section 4.4.3.3. The monthly billing cycle for the International

Packs is independent of any other monthly billing cycle which may apply in respect of

the Subscriber.

Ooredoo customers subscribed to the Optional International Pack can use their packs

allowance to call or SMS numbers in Tunisia on the Ooredoo network only. All calls and

SMS to other service providers’ numbers in Tunisia will be charged at QR 1.66/min and

QR 0.6/SMS respectively.


International Roaming: Description: Ooredoo offers Roaming to its Subscribers, which includes the ability to make

and receive voice calls and SMS messages and use data services in certain countries

outside Qatar.

Conditions:

Roaming is offered by Ooredoo’s international roaming partners. Ooredoo is not

responsible for quality of service or coverage made available to Users while Roaming.

Charges apply for all incoming and outgoing calls and messages at the roaming rate

applicable for the country in which Roaming is provided.

Roaming service is only available in areas that are covered by Ooredoo roaming

partners. Ooredoo is not responsible for those networks and some services may not

be available while roaming. Ooredoo does not make any representations regarding the

quality of service or reliability experienced by Users while Roaming.

‘Special case’ charge rates are applied to calls made while roaming on services

supported by satellite. This includes the Ooredoo In-Flight Service.

Calls made to destinations which are other than ‘local’ or ‘Qatar’ will be charged at

QAR17 per minute unless specifically noted. Ooredoo may implement surcharges to

specific international calling routes while roaming on specific operators or within

specific countries.

Roaming Wireless Data usage will not be deducted from any allowance or bundle that

a Subscriber may have active on their service. All Roaming data usage is charged at the

applicable Roaming rate.

The list of roaming countries available to Subscribers as listed below:

GCC Bahrain, Kuwait, Oman, Saudi Arabia, UAE

M.E.N.A. Algeria, Djibouti, Egypt, Iraq, Jordan, Lebanon, Libya, Mauritania,

Morocco, Palestine, Sudan, Syria, Tunisia, Yemen

Americas

Saint Kitts, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad & Tabago, Turks and Caicos, Puerto Rico,

Montserrat, Netherlands, Antilles, Nicaragua, Mexico, Guyana, Haiti, Honduras, Antigua & Barbuda, Aruba, Bahamas, Barbados,

Bolivia, British Virgin Islands, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Grenada, Argentina, Brazil, Canada, Chile, Cuba, El Salvador, Guatemala, Jamaica,

Panama, Paraguay, Peru, Uruguay, USA, Venezuela

Europe

San Marino, Moldova, Monaco, Montenegro, Isle of Man, Kosova, Guernsey, Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium,

Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Island, Finland, France, Georgia, Germany, Gibraltar

(UK), Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kyrgyz Republic, Latvia, Liechtenstein, Lithuania,

Luxembourg, Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia & Montenegro, Slovak Republic, Slovenia, Spain & Balearic Islands, Sweden, Switzerland, Tajikistan,

Turkey, Turkmenistan, UK, Ukraine, Uzbekistan


Asia & Oceania

Fiji, French Polynesia, Laos, Papua New Guinea, Samoa, Tonga, Afghanistan, Australia, Bangladesh, Brunei, Cambodia, China,

Guam, Guinea, Hong Kong, India, Iran, Indonesia, Japan, Korea South, Macau, Malaysia, Maldives, Mongolia, Nepal, New Zealand,

Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

Africa & Rest of World

Lesotho, Mdagascar, Malawi, Mali, Namibia, Niger, Republic of Congo, Rwanda, Sao Tome and Principe, Somalia, Swaziland, Togo,

Zambia, Zimbabwe, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad,

Comores, Guinea Bissau, Ivory Coast, Anguilla, Congo, Côte d'Ivoire, Ethiopia, Gambia, Ghana, Kenya, Liberia, Mauritius,

Mozambique, Nigeria, Senegal, Seychelles, Sierra Leone, South Africa, Tanzania, Uganda

Satellite, Thuraya & ‘Special Cases’

THURAYA, AT&T-WIRELESS MARITIME, Manx Telecom Maritime Services, Aero Mobile, In-Flight Roaming

Charging:

All Roaming calls are charged each 60 seconds.

All Roaming SMS messages are charged for each message or message part sent.

MMS messages are charged using the applicable Wireless Data Roaming rate.

Where Outbound roaming is available, the following rates apply*:

Zone

Roaming Local

Voice

(QAR/min.)

Roaming Terminated

Voice

(QAR/min.)

Roaming Voice Calls to

Qatar (QAR/min.)


GCC Zone (QAR/min.)

Roaming Voice

International & All Other

Calls (QAR/min.)

SMS (QAR/SMS)

Wireless Data

(QAR/MB)

Roaming Voice Calls to Ooredoo Customer

service (+974

44380000)

QR/Min

*GCC 0.85 0.80 1 1 1 0.20 1.00 No charge

*The roaming prices in the above table are in effect from 1st of April 2018.

Zone

Roaming Local

Voice

(QAR/min.)

Roaming Terminated

Voice

(QAR/min.)


Qatar (QAR/min.)


GCC Zone (QAR/min.)

Roaming Voice

International & All Other

Calls (QAR/min.)

SMS (QAR/SMS)

Wireless Data

(QAR/MB)

Roaming Voice Calls to Ooredoo Customer

service (+974

44380000)

QR/Min

MENA Americas Europe Asia & Oceania Africa & Rest of World

5 3 17 17 17 2 55 No Charge

Satellite, Thurawal& ‘Special Cases’

30 30 30 30 30 2 75

30


Lebanon (effective from 3rd September 2019)

5 5 5 5 5 5 5 No Charge

On Air (effective from 16th October 2019)

15 15 15 15 15 15 15 No Charge

Monaco (effective from 31st October 2019)

5 5 5 5 5 5 5 No Charge

* These rates apply when:

• No Ooredoo Passport partners are available in the roaming country; or

• The subscriber roams to the country without first obtaining an Ooredoo Passport (see Section 4.6 above); or

• The Ooredoo Passport bundled minutes or data (see Section 4.6 above) have been fully consumed when roaming.

Surcharges are applied to specific call types to specific countries or operators that

modify the international roaming rates to the ‘all inclusive’ charge rates that are listed

in the table below:

Exception Case

Roaming Local

(QAR/min.)

Roaming Terminated (QAR/min.)

Roaming Calls to Qatar

(QAR/min.)

Roaming Calls to

Ooredoo Zone

(QAR/min.)

Roaming International & All Other

Calls (QAR/min.)

SMS (QAR/SMS)

Wireless Data

(QAR/MB)

Australia - - - - - - 55

Cuba 5 - 17 - - - -

Morocco 5 - 17 - - - -

Canada - 3 - - - - -

USA - 3 - - - - -

Seychelles - 3 - - - - -

India - 3 - - - - -

Sri Lanka - - 17 - - - -

Czech Republic

- - 17 - - - -

Malta - - 17 - - - -

Italy - - 17 - - - -

Russia - - 17 - - - -


Senegal - - - - - - 55

Kazakhstan, Serbia &

Montenegro - - 17 - - - -

Switzerland - - 17 - - - -

Tajikistan - - - - - 55

Uzbekistan, Macedonia,

Moldova - - 17 - - - -

Calls made to destinations which are other than ‘local’ or ‘Qatar’ will be charged at QAR17 per minute unless specifically noted. Ooredoo may implement surcharges to specific international calling routes while roaming on specific operators or within specific countries.


Data Services Mobile Internet:

Description: This service feature that allows Users to browse the Internet and WAP

sites over their Mobile Device.

Conditions:

The service feature is available only when a data enabled device is within the covered

service area. An updated 3G network coverage map can be found at:

http://www.ooredoo.qa/documents/Coverage-map.pdf.

• Certain factors may interfere with actual service quality and availability and connection may be interrupted, dropped, refused or limited.

• Ooredoo will not be liable for any service limits due to these conditions that may arise from time to time, subject to our statutory and licence obligations and requirements.

• The Unlimited Service plan is offered for “reasonable” use only. Excessive use of the service beyond that which in Ooredoo’s reasonable discretion, is used for normal consumer service and which, as a result has the potential to negatively impact the quality of service available to other Ooredoo subscribers, may result in the suspension, speed throttling, traffic shaping or termination of the service.

Charging: The charge rates for Mobile Internet service are set out below

Pay as you go (PAYG) rates

Service Charges (QAR)

Mobile Internet 0.99/MB

Mobile Internet (MIP) options are listed below5:

Tariff Plan Monthly Charge (QAR) Bundle Limit (MB) Out of Bundle Cost (QAR)

Mobile Internet 1GB 60 1000 0.1/MB




Mobile Internet Unlimited* 500 N/A N/A

* Fair Usage Policy, for data: After reaching the usage of 400GB in a given bill cycle the maximum data transfer speed

will be reduced on 3G network to 1Mbps and on 4G network to 2Mbps until the renewal date of data pack. After

reaching the usage of 500GB the maximum speed will be reduced on 3G network to 256Kbps and on 4G network to

512Mbps until the renewal date of data pack.

5 These packs are no longer available for sale. Customers who are subscribed to these packs can still enjoy them until they unsubscribe or or change to the new Endless Internet Pack.

http://www.ooredoo.qa/documents/Coverage-map.pdf


Mobile Data Scratch Card Vouchers “Data Recharge”

Description: A service feature that allows Users to browse the Internet and WAP sites

over their Mobile Device.

Conditions:

Customers are required to enter a digit code via SMS or USSD to add Mobile Data.

Scratch Card Vouchers will be consumed first if the customer has an existing Mobile Data Pack.

Customers will resume their Mobile Data Pack or pay standard Pay As You Go rates when the data allowance or validity is completed.

Charging: The charge rates for Mobile Internet service are set out below which include

BlackBerry:

Data Recharge Amount (MB) Price (QAR) Validity

Mobile Internet 500MB 500 10 1 day*

Mobile Internet 1Gb 1000 30 14 days

Mobile Internet 2.5GB 2,500 60 28 days

Mobile Internet 4GB 4,000 80 28 days

Mobile Internet 7 GB 7,000 100 28 days



* Same day until Midnight

Endless Internet Packs

Description: The Endless Data Pack has a unique Data Safety Key feature (see below)

where customers will not be charged for out of bundle charges when subscribing to

these packs.

Charges: The following table are the Endless Data Packs:

Data Pack Monthly Charge (QAR) Bundle allowance (MB)

Data Pack 250MB 20 250

Data Pack 6GB 70 6,000












Data Pack Unlimited 500 Unlimited*


* Fair Usage Policy, for data: After reaching the usage of 400GB in a given bill

cycle the maximum data transfer speed will be reduced on 3G network to

1Mbps and on 4G network to 2Mbps until the renewal date of data pack. After

reaching the usage of 500GB the maximum speed will be reduced on 3G

network to 256Kbps and on 4G network to 512Mbps until the renewal date of

data pack.

• Data Safety Key (DSK): The DSK will be activated whenever a customer’s data

charges at standard local data rate of QAR 0.99/MB reach QAR 70. The DSK will

automatically add the 6GB Endless Internet Pack at no additional charge. The 6GB

will be valid until the end of a given bill cycle. If the 6GB is consumed before the

end of the bill cycle, the data speed will be reduced to the level of up to 64Kbps.

The Automatic activation for the DSK will occur:

o When the New Shahry Pack allowance is 100% consumed and there are no

additional data packs activated by the customer and the customer has

consumed QAR 70 of data at the standard local PAYG data rate (QAR

0.99/MB) or;

o When the Mobile Internet Pack is 100% consumed and there are no

additional data packs activated by the customer and the customer has

consumed QAR 70 of data at the standard local PAYG data rate (QAR

0.99/MB).

Conditions:

Subscribers to these packs will not have any more out of bundle charges when they consumed the data allowance within these packs.

Once reaching the data allowance, subscribers can still use internet data. However, the data speed will be reduced to the level of up to 64 Kbps.

Subscribers can restore the speed by purchasing the speed boosters (4.3.1.1), top up with Data Scratch Card (4.7.2) or wait until the next bill cycle.

Additional Services

Service Set-Up Fee (QAR)

Monthly Fee (QAR)

Usage Fee (QAR)

Mobile Email 50 50 No charge

GSM Data/Fax 50 15 Per applicable calling rate in section 4.1.2.2

Mobinet (3 month minimum) No charge 20 QAR 0.01/Kb (First 2MB free usage per month)

*BlackBerry Global BIS and BES will no longer be offered to new customers from the 28th of January, 2015.


Device & Smartphone Plans

Device & Smartphone Data Plan

Description: An optional feature that allows customers to get up to 36 GB of free data

upon purchase of a selected Smartphone or Mobile Broadband Devices.

Conditions:

Customers can get benefit of FREE data of up to 36GB.

This optional feature is limited to selected devices and is a subject to the availability of these devices.

Data will be first consumed from the FREE data allowance. Once the FREE data allowance is used up or its validity period is expired, customers will start consuming their data allowance within the Shahry Smart Pack or Mobile Internet Packs.

Customers will be notified via SMS when the FREE data is used up or the validity period has expired.

4.8.3. MyKi Devices Packs

4.8.3.1. These packs are dedicated to the use on MyKi Touch Watch and MyKi Pet tracking devices with support of MyKi Touch App and Myki Pet App, both available for iOS and Android users.

4.8.3.2. Users of the above devices can subscriber to the following packs from Ooredoo:

MiKy Touch Pack MyKi Pet Pack

Monthly Fee [QAR] 35 35

Local Data allowance [MB] 500 500

Voice Allowance [minutes] 500 -

4.8.3.3. Conditions

Subcribers to MyKi device packs can opt to pay an annual fee of QAR340 for the first year. This will be charged upfront. In case customer deactivates the service after three month mimum service period he/she will be charged prorated amount for the service usage period (up to end of the billing period for the month in which service was terminated) and remaining amount of annual fee will be returned back to customer.

After first year customer will be charged a monthly fee of QR 35.

To subscribe to MyKi Packs, customer needs to purchase the MyKi device (MyKi Touch or MyKi Pet)

Once Local Data allowance is consumed, customers will be able to continue using the internet at a lower speed (64Kbps).

Once voice allowance is consumed, Customers will be charged at normal rate (QR 0.35/minute).


The use of MyKi devices are subject to terms and conditions of MyKi device supplier

and can be found on https://myki.watch/. By using the MyKi device and related service

you agree to the MyKi device supplier Terms and Conditions.

4.8.4. Apple Watch Wireless Plan

4.8.4.1. Supported Apple Watch models (cellular) can be paired with a mobile number and a mobile

tariff plan (New Shahry and Qatarna Plans). Customers who activate and pair Apple Watch

with their mobile device and Ooredoo tariff plan can make and receive local calls, send and

receive local SMS, make and receive international calls and use local data directly using

Apple watch without the need of paired mobile device proximity.

4.8.4.2. Supported Apple Watch models and pairing instructions can be found on www.ooredoo.qa

4.8.4.3. Charges:

4.8.4.3.1. One Time activations fee: QAR 50

4.8.4.3.2. Recurring monthly rental fee: QAR 30

4.8.4.3.3. All mobile service usage made on Apple Watch after pairing it with the user’s tariff

plan will be charged and deducted according to the rates of the Ooredoo mobile tariff

plan to which user subscribes to.

Messaging

Short Message Service (SMS)

Description: A service feature that allows a User to send and receive a text message to

another Mobile Device through a Short Message Service (also referred to as text

messaging).

Multimedia Messaging (MMS)

Description: A service feature that allows a User to send and receive a multimedia

message to and from another Mobile Device through a Multimedia Message Service.

Voice SMS:

Description: Voice SMS allows a User to record and store short voice messages for

later retrieval by the recipient. SMS notification is sent to the intended recipient, who

has the option of listening to the associated voice message.

Conditions:

Voice SMS messages may be sent or retrieved by Users that are Roaming.

https://myki.watch/



Storage and replay of messages: Up to 25 voice SMS messages of 30 seconds maximum duration each can be stored per intended recipient.

For sending or retrieving a voice SMS from/to an Ooredoo mobile customer outside Qatar, the Subscriber is charged at the standard voice SMS rate per message plus the applicable roaming mobile voice call charge per minute.

Charging: Rates are set out in the table below:

Service Charges (QAR)/ message

Peak Off-peak

SMS to Ooredoo mobile 0.30 0.30

SMS to other mobile 0.30 0.30

SMS short code access (924xx, 925xx, 928xx, 929xx, 92730-92759) 0 – 100

MMS to Ooredoo or other mobile – picture 0.90 0.90

MMS to Ooredoo or other mobile – video 1.20 1.20

International SMS 0.60 0.60

SMS to ‘In flight’ mobiles (via Access code 88299) 5.00 5.00

International MMS - picture 1.35 1.35

International MMS - video 1.80 1.80


Ooredoo Passport

Description: This optional subscription will allow the subscribers to have of data and voice

calls minutes (Inbound and outbound) while roaming. A weekly and monthly Ooredoo

Passport are available for the subscribers.

Conditions:

Customers need to send “OP” for weekly or “OPM” for monthly to 114 to subscribe to this optional feature. To check the balance customers can send a SMS to 114 with a keyword “BAL OP” for weekly and “BAL OPM” for monthly. To Stop the OPM, customers can send a SMS to 114 with a keyword “STOP OP” for weekly and “STOP OPM” for monthly.

Subscriber will have the allowance for 7 days for the weekly Ooredoo Passport (OP) or 30 days for monthly Ooredoo Passport (OPM) from the date of subscription.

Subscribers to the weekly Ooredoo Passport will have 1GB data and 100 voice call minutes while roaming. Subscribers to the monthly Ooredoo Passport will have 4GB data and voice call 300 minutes.

Subscribers can re-subscribe to this optional service after the weekly (7 days) is complete. The monthly Ooredoo Passport is an auto-renewal subscription.

Roaming Customers will receive detailed SMS in the specific country with the preferred roaming network partners. (Please check 4.10.4 list of the passport countries and operators).

Customers may pre-activate Passport for the next week 48 hours prior to the current passport expiring by sending a text ‘OPE’ to 114. Once the customer sends the text ‘OPE’ to the relevant code (114), they will receive a confirmation SMS that they have successfully pre-ordered Ooredoo Passport and they have been charged QAR 100. Immediately upon their current validity expiry a new Passport will be activated and the allowances will be reset to 1GB and 100mins for the next week (the unused allowances will not be transferred into the next week). This feature can be used once every week, (customers can pre-order Ooredoo Passport only 1 week upfront and then repeat it a week later).

Subscribers on the weekly Ooredoo Passport will get additional 1GB of data allowance if they are roaming in GCC countries. Subscribers on the monthly Ooredoo Passport will get additional 4GB of data allowance if they are roaming in GCC countries. These additional data can only be consumed in GCC countries.

Customers will have a choice to activate the OPM for a number of months (up to 6) of their choice; OPM will auto-renew up to the selected month and it will expire at the end of the last selected month automatically. Customers will have an option to stop the auto-renewal anytime in between the selected months. Customers can use a keyword “OPMX (X = 1 to 6)

Charging:

Customers have to pay QAR 100 for the weekly Ooredoo Passport to subscribe to the feature and QAR 350 for the monthly Ooredoo Passport.


Customer will pay the following after the allowance has been used within the weekly and monthly period on the selected network (s): QAR 1 per MB and QAR 1 per roaming minute.

When customers who will be charged for standard our of bundle roaming rates or OP out of bundle roaming rates, applicable when OP is not activated, expired or OP allowances are consumed, Ooredoo will automatically activate OP, at no additional charge, when the customer spends QAR 100 on OP partner networks only. The customer will get full OP benefits. No action is required from the customer in order to get this feature.

List of the passport countries and operators in the following link

Optional Features Itemized Billing for International, Mobile and Value Added Services

Description: A monthly billing statement will itemize subscriber charges separately

namely, for calls made to a mobile phone, value added services, and/or to

international calls.

Conditions: The Subscriber may elect to receive a non-itemized or censored bill by

informing Ooredoo.

Easy-to-Remember Numbers

Description: Easy to remember numbers are especially desirable numbers classified

in five categories according to the number of consecutive identical digits and other

factors.

Examples: The table below provides examples of the types of number patterns that

are classified in each category. Due to the large number of number of permutations

available, an exhaustive list is not shown. Number Category

Typical format example

Royal XXXXXXXX

Diamond plus AXXXXXXX XXXXXXAX XXXXXXXA XYYYYYYX XAXXXXXX

Diamond XXAXXXXX XXXAXXXX XXXXXYYY XXXXYYYY XXXYXXXY XXXYYXXX

Platinum Plus XXYYYXXX XYXXXYYY XYXXXXXY XXXXYYYX XXYYYYXX XYYYXXXX

Platinum XXXXYXXY XXXXYXYX XXXXYXYY XXXXYYXY XXXYXYYY XXXYYXXY

Gold Plus XXXXAYYY XXXAYYYY XXXYYYZZ XXXXYYYA XXXYYYYA XXXXXAYY

Gold AXXXXBXX AXXXXYXY AXXXXYYX AXXYYYYX XXXXXABC XXXXXABX

Silver Plus ABXXXYYY XYYYYYXA XYZZZZXY ABXXYYYY XXXABYYY XXXYYYAX

Silver ABXXXXYY ABXYYYYX AXBCXXXX AXBXYYYY AXXXBYYY AXXXXBYY

Bronze ABXXXXCD ABXXXYXY ABXXXYYX ABXXYYYX ABXYXXXY ABXYXYYY

Pearl AXXBCXXX AXXYBYYY AXYXYZZZ AXYYXZZZ XXXYZYZZ XXXYZZYZ

Mercury XABXXYYY XAXYYZZZ XAYYXZZZ XXABCYYY XXABXYYY XXYABYYY

Cooper XAYXYZZZ XXYXXAYY XXYXXYYA XXYXXYZZ XXYXYXZZ XYXYZXYZ

8 digit sequence 23456789 34567890 45678991 56790092 67901193 79012294

7 digit sequence X0123456 X1234567 X2345678 X3456789 X4567901 X5679013

6 digit sequence XY012345 XY123457 XY234567 XY345678 XY456789

Descending 654321XY 543210XY

Regulation: Easy to remember numbers remain under the administrative jurisdiction

of CRA, which may require surrender or reassignment of certain telephone numbers


at any time. In no case does Ooredoo guarantee the right to use any easy to

remember number for more than one year following the date of assignment.

Charging: Easy to remember numbers are subject to a one-time charge as follows:

Number Classification Applicable one-time charge (QAR)

Royal 1,000,000

Diamond plus (with "0"s) 500,000

Diamond plus 300,000

Diamond (with "0"s) 200,000

Diamond 150,000

Platinum Plus (with "0"s) 50,000

Platinum Plus 40,000

Platinum (with "0"s) 35,000

Platinum 25,000

Gold Plus (with "0"s) 20,000

Gold Plus 15,000

Gold (with "0"s) 13,000

Gold 10,000

Silver Plus (with "0"s) 7,500

Silver Plus 6,000

Silver (with "0"s) 5,500

Silver 4,500

Bronze (with "0"s) 4,000

Bronze 3,000

Pearl (with "0"s) 2,500

Pearl 1,500

Mercury (with "0"s) 1,000

Mercury 700

Cooper (with "0"s) 500

Cooper 300

8 digit sequence 10,000



Descending 300


Shahry QATARNA Packs6:

QATARNA Packs are permanent product and available for consumer customers.

Shahry QATARNA Packs portfolio:

QATARNA Pack QATARNA 385 QATARNA 550 QATARNA 660 QATARNA 850

Monthly Rental 385 550 660 850

Local Allowance (Minutes/SMS)

Unlimited Unlimited Unlimited Unlimited

Local Data (GB) 30 120 150 Unlimited

Roaming Data (GB) 30 45 50 100

Conditions:

QATARNA Packs have dedicated local data allowance and roaming data allowance.

One cannot use local data allowance in roaming and roaming data allowance cannot

be used locally in Qatar.

If customer is not subscribed to any additional local data add-on pack, then after

consumption of 100% QATARNA 350, QATARNA 500 and QATARNA 600 Pack local

data allowance, local data speed will be throttled to 64kbps.

For QATARNA Pack 850, local data speed will be throttled after consuming 400GB

(3G and 4G traffic) to maximum speed of 1Mbps (3G), 2Mbps (4G) . Further speed

throttling will be applied after consuming 500GB (3G and 4G traffic) to maximum

speed of 256Kbps (3G), 512Kbps (4G).

Unless otherwise specified, the allowances of additional local data add-on pack to

which a customer subscribes will be consumed before available QATARNA Pack local

data allowance.

One can restore QATARNA local data to full speed using the Endless Internet Pack,

Data Recharge cards or any of the available speed boosters.

QATARNA Packs roaming benefits are valid only on Ooredoo Passport partners’

networks.

After consumption of QATARNA Pack roaming data allowance, special pay as you go

rate of QR1/MB will apply while roaming on Ooredoo Passport partners. When

roaming in other than Passport partner networks customer will be charged standard

roaming rates.

QATARNA subscribers will be charged special pay as you go rate for Roaming voice

(incoming, outgoing); Roaming SMS (outgoing) of QR1/min & QR1/SMS, respectively

while roaming on Ooredoo Passport partners. When roaming in other than Passport

partner networks customer will be charged standard roaming rates.

6 QATARNA Packs are no longer available for sale from 10 of December 2019. Customers who are still subscribed to QATARNA packs can still enjoy the benefits of the packs until they change their pack or unsubscribe.


All add-on packs except QR100/- Shahry International Key, can be subscribed to on

all QATARNA Packs.

When subscribed to Ooredoo Passport and connected on Ooredoo Passport

partners’ networks, Passport allowances will be consumed first, followed by

available QATARNA Pack roaming data allowance.

QATARNA Pack allowances, cannot be carried over to next month.

QATARNA Pack allowances, are aligned with bill cycle.

“NO PERMANENT ROAMING” clause: QATARNA service can be used for personal

purpose only. Ooredoo will monitor use of QATARNA Packs and may as appropriate

restrict the long term continuous usage of QATARNA in international roaming.

Specific terms of such restriction will be specified at the time of its introduction.

Disabilities and Retirees

Customers who are registered and hold a valid Special Needs or Retirement Card (ID) from

the Qatar Society for the Rehabilitation of Special Needs (QSRSN) or National Retirement

Authority (Eligible Customer) can get a benefit of having a discount of 50% off the

following services:, New Shahry 5G – XL pack and all QATARNA 5G plans. This discount is

limited up to one (1) GSM line and one (1) Fixed line only per ID.


Shahry 5G and QATARNA 5G Packs

The Shahry 5G and QATARNA 5G Packs are permanent product and available for consumer

customers.

5G packs portfolio as follows:

Plan SHAHRY 5G QATARNA 5G

Shahry S

Shahry M

Shahry L

Shahry XL

QATARNA Silver

QATARNA Gold

QATARNA Platinum

Monthly Rental (QR)

120 180 240 300 400 600 900

Local Data Allowance

Endless Endless Endless Endless Endless Endless Endless Full Speed Allowance 6 GB 10 GB 14 GB 20 GB 40 GB 150 GB 500 GB

Second throttling allowance & speed

- - - 10 GB

@2Mbps 20 GB

@20Mbps 75 GB

@20Mbps 250 GB

@20Mbps

Unlimited Data at Lower Speed (up to)

128kbps 128kbps 512kbps 512kbps 512kbps 1Mbps 1Mbps

Roaming Data Allowance5

- - - 2 GB 30 GB 50 GB 100 GB

Local Units (Voice call, SMS and MMS) allowance6

250 600 1,000 Unlimited Unlimited Unlimited Unlimited

International Voice Calls7 25 50 75 100 100 100 100

Non-Telecom Benefits

Monthly Subscribtion to

Urban Point; StarzPlay or ErosNow or OSN Streaming or

Shahid VIP

Monthly Subscribtion to

Urban Point; StarzPlay or ErosNow

or OSN Streaming App7 or Shahid VIP

Monthly Subscribtion to Urban Point;

StarzPlay or BeIN Connect or OSN Streaming App or Shahid VIP

Add-ons:

Local Data Pack 30 – QR 30

2 GB 2.5 GB 3 GB 5 GB - - -

Local Data Pack 50 – QR 50

4 GB 5 GB 6 GB 10 GB 20 GB 30 GB -

Local Voice 30 – QR 30

300 400 500 1,000 - - -

International Pack 30 – QR 307 25 50 75 100 100 100 100

7 Customer will go through the OSN Streaming OTT app to gain access to Disney+, HBO and other content


International Pack 50 – QR 507 100 200 300 400 500 600 1,000

International Pack 35 (Bangladesh) – QR 35

700

International Pack 35 (Egypt) – QR 35

220

International Pack 35 (India) – QR 35

1200

International Pack 35 (Nepal Telecom) – QR 35

475

International Pack 35 (Pakistan) – QR 35

475

International Pack 35 (Philippines) – QR 35

160

International Pack 35 (Sri Lanka) – QR 35

160

5Available in Passport Partner Networks. For the list of Passport Partner Networks see Ooredoo.qa 6 Fair Usage Policy (FUP): 10,000 units per month for Shahry 5G XL and 20,000 Units for All Qatarna 5G plans 7Available to International destinations listed in 4.4.4

Conditions:

All Shahry 5G and QATARNA 5G Packs will have 5G feature enabled

Shahry 5G and QATARNA 5G Packs have dedicated local data allowance and roaming

data allowance. One Cannot use local data allowance in roaming and roaming data

allowance cannot be used locally in Qatar.

After the consumption of the “Full Speed” local data allowance, local data speed will

be reduced accordingly to the subscribed pack (Table 4.14.2).

Customer can restore Shahry 5G and QATARNA 5G packs local data to full speed by

subscribing to Local Data Pack 30 or 50 or top up with Data Recharge Cards.

When subscribed to Ooredoo Passport and connected on Ooredoo Passport partner’s

networks, Passport allownaces will be consumed first, followed by available Shahry

5G and QATARNA 5G packs roaming data allowance.

Out of bundle rates of these packs are as follows:

Local units: QAR 0.35 per unit.

Local Data: customers will not be charged for out of bundle usage.


International Calls: Standard international rate charges.

Roaming Rate for Ooredoo Passport Networks: QAR 1 per MB/Minute/SMS with few exeptions mentioned at 4.6.3.

Roaming Rate for non Ooredoo Passport Networks: Standard Roaming Rates 4.6.3.

Subsribers to Shahry 5G XL and QATARNA Packs will be charged pay as you go rate

for Roaming voice (incoming, outgoing); Roaming SMS (outgoing) of QAR 1/minutes

and QAR/SMS, respectively while roaming on Ooredoo Passport partner networks –

exceptions or any other applicable rates mentioned in section 4.6.3. When roaming

in other than Passport partner networks customer will be charged standard roaming

rates.

Shahry 5G and QATARNA 5G packs and Add-on allowances cannot be carried over to

the next monthly bill cycle.

Shahry 5G and QATARNA 5G and Add-on packs allowances are aligned with bill cycle.

“NO PERMANENT ROAMING” clause: Shahry 5G and QATARNA 5G service can be

used for personal purpose only. Ooredoo will monitor use of Shahry 5G and

QATARNA 5G packs and may as appropriate restrict the long term continuous usage

of Shahry 5G and QATARNA 5G in international roaming. Specific terms of such

restriction will be specified at the time of its introduction.

Non-Telecom Benefits: Shahry 5G and QATARNA 5G packs will be able to subscribe

from to pre-selected benefits in the table for one (1) billing cycle. Subscribers can

change their benefits anytime and the change will apply on the next bill cycle.

Ooredoo have the right to change or remove any of the benefit content without

giving customers 30 days notice.

Easy To Remember (ETR) number discount – All new subscribers getting new line

with QATARNA Plans are eligible to one-time ETR discount.

Qatarna 5G Silver - up to 3000 QR Discount.

Qatarna 5G Gold - up to 4000 QR Discount.

Qatarna 5G Platinum – up to 6000 QR Discount.

ETR discount is provided with condition that customer will use new line at least 12

months from day of subscribtion on same or higher value tariff plan.

ETR discount appies only to ETR numbers valued from 300 to 6000 QR. Discount is

not refundable and cannot be used for other services If discount is higher that ETR

number value.


Customers who used ETR discount will have to pay prorated value (based on

remining months) of used ETR discount If customer terminates line or downgrades

tariff plan to lower value earlier than 12 months period.

eShop Offer

Description: Customers who subscribe (including migration from Hala) to Shahry and

Qatarna plans (listed in 4.14.) via eShop will get 30% discount on their rental for

three (3) months:

Plan SHAHRY 5G QATARNA 5G

Shahry S

Shahry M

Shahry L

Shahry XL

QATARNA Silver

QATARNA Gold

QATARNA Platinum

Monthly Rental (QR)

120 180 240 300 400 600 900

eShop Offer 84 126 168 210 280 420 630

Conditions: The minimum service period of three (3) months applies.

Postpaid to Prepaid Conversion

Description: A subscriber may migrate his or her postpaid services account to prepaid

service account.

Charging: A subscriber will incur one-off migration charge of 30 QAR per a SIM connection.

Mobile Gaming Add-on

Description: customer who subscribes to any of the Shahry 5G plans (4.14.2) via Ooredoo

App will get additional data allowances. Once the add-ons is activated, subscribers will be

entitled to redeem Gaming Coins offer throught UPAR platform.

Charging:

Gaming Add-ons allowances are as follows:

Lite Pro

Rental (QAR) 50 150

Data Allowance (GB) 30 100

Gaming Credits (UP$) 7,00 18,00

Conditions:

Gaming Add-on will be on auto-renewal and linked to the customer bill cycle.


The Gaming Coins balance is valid until the end of the billing cycle and will be

renewed for each new billing cycle as long as the gaming Add-on is active. Unused

Gaming Coins or data allowance for this Add-on will not be carried over to the next

billing cycle.

Customers can deactivate the Add-on at any point in time though Ooredoo App/

Ooredoo website and will remain active until the end of the vill cycle.


5. Service Provider obligations

Commencement of Service: The Post Paid Mobile Service shall commence from the date of service connection activation by Ooredoo.

Service Availability and Limits:

Certain factors, such as network changes, traffic volume, transmission limits, service

outages, technical limitations, signal strength, customer device, terrain, structures,

weather, or other conditions that may arise from time to time, may interfere with actual

service quality and availability.

Calls may be interrupted, dropped, refused or limited. Ooredoo will not be liable for any

service limits due to these conditions that may arise from time to time, subject to our

statutory, licence and other obligations.


6. Subscriber obligations

Equipment:

The Subscriber shall comply with any reasonable request by Ooredoo concerning the

configuration of their Mobile Device or the use of the Post Paid Mobile Service.

The Post Paid Mobile Services for the use of the registered Subscriber and authorized

Users only. The Subscriber undertakes to remain responsible for the Post Paid Mobile

Service use it for his private interest and shall not transfer the service or assign it to a

separate unrelated third party without obtaining Ooredoo's prior written consent.

SIM Card:

The Subscriber must promptly notify Ooredoo if the SIM Card is damaged.

In the event of loss or theft of SIM Card, the Subscriber must notify Ooredoo within forty-

eight (48) hours of becoming aware of such loss or theft.


7. Mobile Number Portability

Porting of mobile number away from Ooredoo

Subscriber may port mobile number: The Subscriber may port a mobile number allocated

to the Subscriber by Ooredoo to the OLO by requesting the port of that mobile number

from the OLO. Not all mobile numbers will be technically capable of being ported.

Charges payable as at date of port: The Subscriber cannot port a mobile number to the

OLO until all invoiced charges that are outstanding at the time the Subscriber requests the

port are fully paid. If charges are outstanding at the time the Subscriber requests a port,

Ooredoo will inform the Subscriber of the amount payable and the timeframe in which

that payment must be made to avoid the cancellation of the Subscriber’s port request.

Charges that are owed but which have not been invoiced also payable: The Subscriber

must pay all charges that have been incurred by the Subscriber but which have not been

invoiced by Ooredoo as at the date of the port, including any early contract termination

fees. Ooredoo will issue the Subscriber with a final invoice in respect of those charges. If

the final invoice is not paid:

within 30 days of the invoice date, Ooredoo may direct the OLO to bar the ability of

Users to make outgoing calls (except for calls to emergency service organisation

numbers and operator service numbers), send SMS/MMS, access data services and

any other outgoing services using the ported mobile number;

within 45 days of the invoice date, Ooredoo may direct the OLO to suspend the ability

of Users to receive public telecommunications services using the ported mobile

number; and

within 60 days of the invoice date, Ooredoo may direct the OLO to terminate the

supply of the public telecommunications services in respect of the ported mobile

number. The Subscriber may lose the right to use the ported mobile number if the

invoiced charges are not paid within a certain period after the date of termination.

Termination: This agreement will automatically terminate on the earlier of:

the date on which all invoiced charges under this agreement (including charges

invoiced after the date of porting) are received by Ooredoo; and

the date that the supply of public mobile telecommunications services to the

Subscriber is terminated by the OLO due to non-payment of Ooredoo’s outstanding

invoices, if applicable.

Porting of mobile numbers to Ooredoo:

A Subscriber that ports a mobile number from the OLO to Ooredoo must pay all charges

that are owed to the OLO in respect of that ported mobile number, notwithstanding the


fact that the Subscriber has ceased to acquire public mobile telecommunications services

from the OLO.

If the Subscriber does not pay all outstanding charges to the OLO in respect of that ported

mobile number:

within 30 days of the invoice date, Ooredoo will, upon request of the OLO, bar the

ability of Users to make outgoing calls (except for calls to emergency service

organisation numbers and operator service numbers), send SMS/MMS, access data

services and any other outgoing services using the ported mobile number;

within 45 days of the invoice date, Ooredoo will, upon request of the OLO, suspend

the ability of Users to receive public telecommunications services using the ported

mobile number; and

within 60 days of the invoice date, Ooredoo will, upon request of the OLO, terminate

the supply of the public telecommunications services in respect of the ported mobile

number. The Subscriber may lose the right to use the ported mobile number if the

invoiced charges are not paid within a certain period after the date of termination.

If the Subscriber requests the porting of a mobile number to Ooredoo and it is

subsequently discovered that the port has been made in error, is fraudulent or the

Subscriber does not otherwise have the right to port that mobile number to Ooredoo,

Ooredoo may take such measures as are necessary to address this issue, including

returning the ported number to the original range holder.

* * * END OF TARIFF * * *


Tariff Version Control

Tariff Version Number

Approval Date Effective Date Tariff Modifications

01 1 December 2011 Permanent Tariff Change, Roaming Voice Calls to Ooredoo Call Centre Free of Charge.

02 1 March 2012 Permanent Tariff Change, International Key

03 20 May 2012 Permanent Tariff Change, BlackBerry Key

04 1 October 2012 Ooredoo Passport Permanent

05 14 November 2012 Permanent Tariff Change, Shahry Value Plans price reductions

06 8 January 2013 New Mobile Data Plans Permanent Change

07 31 January 2013 Permanent Tariff Change, Mobile Number Portability

08 25 February 2013 Permanent Tariff Change, Shahry Value Plans Upgrade

09 1 October 2013 Permanent Tariff Change, 4G Key

10 1 November 2013 Permanent Tariff Change, International Calling

11 13 February 2014 Permanent Tariff change, Shahry Smart Packs

12 7 April 2014 Permanent Tariff change, Passport

13 16 April 2014 Permanent Tariff Change, Data Scrathc Card

14 1 May 2014 Permanent Tariff Change, Smartphone Plan

15 1 May 2014 Permanent Tariff Change, Ooredoo Passport

16 16 June 2014 Permanent Tariff Change, Shahry Saver Key

17 17 July 2014 Permanent Tariff Change, Data Services

18 22 September 2014 Permanent Tariff Change, Fair Usage Policy

19 1 November 2014 Permanent Tariff Change, Ooredoo Passport

20 22 November 2014 Permanent Tariff Change, Service Features

21 28 January 2015 Permanent Tariff Change, BlackBerry Global

22 13 July 2015 Permanent Tariff Change, Shahry Smart Packs

23 23 August 2015 Permanent Tariff Change, Smartphone Tariff

24 27 August 2015 Permanent Tariff Change, Smartphone Shahry Combo

25 17 September 2015 Permanent Tariff Change, Shahry Discount Offer

26 25 December 2015 Permanent Tariff Change, Shahry Saver Key

27 12 February 2016 Permanent Tariff Change, Shahry Refresh, increased data

28 28 February 2016 Permanent Tariff Change, Unlimited data first month

29 15 March 2016 Permanent Tariff Change, IDD rate increase, India pack permanent.

30 27 March 2016 Permanent Tariff Change, PAYG rate changed to QAR 0.99

31 1 April 2016 Permanent Tariff Change, Intra GCC roaming rates.

32 1 May 2016 Permanent Tariff Change, student discount changed to young person, under 26 years of age.




33 29 May 2016 Ascension Island rate increased to QAR 10.

34 13 June 2016 Permanent Tariff Change, revisions of credits

35 17 June 2016 Permanent Tariff Change, Smart Packs

36 5 July 2016 Permanent Tariff Change, Ooredoo Passport

37 18 July 2016 Permanent Tariff Change, revision of credits

38 28 July 2016 Permanent Tariff Change, Mobile Internet Data

39 2 August 2016 Permanent Tariff Change, Data Services

40 5 August 2016 Permanent Tariff Change, roaming rate change

41 29 August 2016 Permanent Tariff Change, short codes

42 8 September 2016 Permanent Tariff Change, Voicemail

43 18 November 2016 Permanent Tariff Change, Unlimited Data Pack

44 30 November 2016 Unlimited Data Pack changes removed. Permanent Tariff Change, Mobile Money international transfer bonus data.

45 19 December 2016 Fair Usage Policy for Unlimited data corrected.

46 29 December 2016 Permanent Tariff Change, Shahry Smart Pack and Young Discount.

47 5 January 2017 5 January 2017 Permanent Tariff Change, Fair Usage Policy updated.

48 6 February 2017 6 February 2017 Permanent Tariff Change, Fair Usage Policy increase.

49 16 March 2017 16 March 2017 Permanent Tariff Change, Endless Internet Pack

50 1 April 2017 1 April 2017 Permanent Tariff Change, GCC Roaming rate change.

51 15 April 2017 15 April 2017 Permanent Tariff Change, Shahry Smart Pack and Roaming

52 16 May 2017 16 May 2017 Permanent Tariff Change, Standard PAYG changes

53 17 July 2017 17 July 2017 Permanent Tariff Change, Standard Validity of Selected Data Recharges

54 18 July 2017 18 July 2017 Permanent Tariff Change, Shahry 450 data allowance and Shahry QATARNA.

55 3 August 2017 3 August 2017 Permanent Tariff Change, Shahry International Calling Rate Change.

56 17 August 2017 17 August 2017 Permanent Tariff Change, Shahry QATARNA Packs.

57 21 September 2017 21 September 2017 Permanent Tariff Change,

58 21 November 2017 21 November 2017 Permanent Tariff Change, Data Recharge.

59 22 November 2017 22 November 2017 Permanent Tariff Change, India Pack

60 18 February 2018 18 February 2018 Permanent Tariff Change, Roaming Rates for OP change

61 21 February 2018 21 February 2018 Permenent Tariff Change, OPM and DSK

62 8 March 2018 8 March 2018 Permanent Tariff Change, young discount and first month removal

63 20 March 2018 20 March 2018 Permanent Tariff Change, Calls to Tunisia




64 1 April 2018 1 April 2018 Permanent Tariff Change, GCC Roaming rate change.

65 5 April 2018 5 April 2018 Permanent Tariff Change, Shahry Super Packs and Mobile Data Adjustments

66 17 April 2018 17 April 2018 Permanent Tariff Change, Introduction of New Shahry Packs, New Mobile International Pack for 50QAR, Increase in IRK Price, Change in price for international calls on Shahry Saver Key, Mobile data Scratch Card bonus removal and data allowance plus validity change

67 24 May 2018 24 May 2018 Disabilities and retirees

68 11 July 2018 11 July 2018 Permanent Tariff Change, International and Roaming Key and rates

69 9 September 2018 9 September 2018 Permanent Tariff Change, Qatarna Packs

70 18 October 2018 18 October 2018 Permanent Tariff Change, Qatarna Packs, Roaming Data allowance increase

71 4 December 2018 4 December 2018 Adding MyKi Devices Packs

72 27 December 2018 27 December 2018 Permanent Tariff Change, SIM Replacement Fee Change

73 24 January 2019 24 January 2019 Permanent Tariff Change, Qatar Petroleum Offer

74 7 February 2019 7 February 2019 Permanent Tariff Change, Qatar Petroleum Offer

75 26 March 2019 26 March 2019 Permanent Tariff Change, Apple Watch

76 7 August 2019 7 August 2019 Permanent Tariff Change, Lebanon exception rate

77 16 October 2019 16 October 2019 Permanent Tariff Change, On Air Rate

78 1 November 2019 1 November 2019 Monaco as Ooredoo Passport partner (4.6.3)

79 10 December 2019 10 December 2019 Shahry 5G and QATARNA 5G Packs (4.14)

80 18 February 2020 18 February 2020 Speed Boosters FUP update (4.3.1.1.)

81 9 September 2020 9 September 2020 Netflix as Permanent Product (4.15)

82 12 September 2020 12 September 2020 India and Syria price revisions

83 6 October 2020 6 October 2020 OSN Streaming App (4.14.)

84 23 November 2020 23 November 2020 eShop Permanent Offer (4.14.4.)

85 31 December 2020 31 December 2020 Shahid VIP (4.14.2)

86 1 February 2021 1 February 2021 Postpaid Price Revisions (4.1, 4.2, 4.3, 4.12, 4.14)

87 11 March 2021 11 March 2021 OSN extension to lower tier (4.14.2)

88 21 July 2021 21 July 2021 Price and Product adjustment (4.4.3) and (4.14)

89 23 September 2021 23 September 2021 eShop Offer (4.14.4)

90 28 October 2021 28 October 2021 Migration to Prepaid (4.15)

91 26 November 2021 26 November 2021 Mobile Gaming Add-ons (4.16)

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