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Financial ServicesGlobal Outlook 2014-2017

EDITORREBECCA GIBSON

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Welcome to the Financial Services Global Outlook 2014-17.Microsoft’s mobile-first, cloud-first strategy is providing financial services

organisations with the platforms, rich applications and hardware they need to become more productive than ever.

Today, equipped with the latest mobile devices and platforms such as Microsoft Dynamics CRM and Office 365, players of all sizes in the financial services sector are able to optimise their operations and capitalise on trends such as enterprise social, big data and omni-channel service delivery. Meanwhile, Microsoft’s partners continue to develop and deliver innovative products that meet the industry-specific needs of the financial sector and help enterprises to thrive.

In the following pages we take a look at how technological innovation from Microsoft and its partner ecosystem is changing the face of retail banking, insurance and capital markets. Find out about the latest industry trends in our viewpoint section, and, in our case study section, read some of the best examples of how financial services companies are succeeding from cutting-edge technology implementations.

At the back of this guide you can also find business information about some of the most innovative IT solutions and service providers in the industry, helping you to make positive and informed technology investment decisions for your own company.

I hope you find this guide a valuable and informative resource.

Karen Cone General ManagerWorldwide Financial Services Microsoft

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Welcome

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Contents

Technology roadmap

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Regional perspectives

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Technology roadmap Microsoft is innovating to drive change in the financial services industry. We explore how the main product groups are evolving

Operating Systems We outline how Microsoft’s Windows operating system delivers new mobility and productivity scenarios

Devices New Windows devices are enabling more productivity solutions for enterprises in the financial industry

Applications and Services We explore how business-focused social tools are unlocking knowledge and uniting employees all over the world

Cloud and Enterprise We look at how the cloud has impacted organisations operating in the financial sector

Microsoft Dynamics CRM A new wave of Dynamics CRM updates were launched this spring, including new self-services capabilities as a result of Microsoft’s acquisition of Parature

Going digitalPositive economic data is generating a wave of optimism in the financial sector. We examine the global technology trends that are impacting the industry and enabling financial institutions to enhance their offerings. We look at trends in North America, EMEA, Asia Pacific and Latin America

North America

Europe, Middle East and Africa

Asia-Pacific

Latin America

www.onwindows.com/partners

Contents

Viewpoints

Rewards and incentives 31Teryl Schroenn, CEO of Accys, part of the Business Connexion Group

Improve performance everywhere 33Simon Thompson, director of commercial solutions, Esri

Coffee for closers 35 Tap Haley, insurance industry director, Hitachi Solutions

Context-aware decision making 39Roland Burgi, founder and CEO, Systemorph

Turning data inside-out 43Brian Sentence, founding director and CEO, Xenomorph

Standard Life 47UK financial services organisation improves employee efficiency and collaboration across worldwide offices with Microsoft productivity solutions

AG Insurance 49BrandNewHealth’s digital health coaching solution enables company to better advise its customers about healthcare insurance

National government agency 51A national government agency in South Africa has been working with Business Connexion to introduce software asset management

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http://www.onwindows.com/partners

Case studies

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Bank of County Clarke 53Esri partner Datastory helps US community bank use an analytics platform to harness local market and customer data to drive business growth

Wescom Credit Union 55Esri’s ArcGIS and Business Analyst solutions enables US credit union to provide more interactive and personal banking services to members

Aegon 56FRISS helps non-life insurer to improve its ability to detect fraud and mitigate risks in its customer portfolio

Berkshire Partners 59Hitachi Solutions helps US-based private equity firm to track and manage the companies in its current and future investment portfolios

Caxton FX 61Interoute enables foreign exchange specialist to secure its trading platform with a hybrid cloud solution built on Microsoft SQL Server 2012 Enterprise

Falcon Group 63IT managed services and solutions provider ITRM enables Falcon Group to improve security with Windows Server-based solution

EQ Asset Management 65Model IT helps wealth management firm to consolidate all investment and fund management processes on its Microsoft Dynamics CRM-based platform OneFactor

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Affinity Smartphone Insurance 67Nordic Insurance Software implements a Microsoft Azure-based solution for integrating store-bought insurance and self-service, robot-driven claim handling

Thomson Reuters UK 69Rapid Addition leverages Microsoft BizTalk Server 2009 to develop an equity short-position reporting solution in six weeks

Swiss Re 71Global reinsurer centralises costing master data to efficiently steer its core business

SIX 73The owner of the Swiss stock exchange turns to the Systemorph Platform to improve its risk management and reporting processes

Generali Insurance 75VeriPark deploys its Microsoft Dynamics CRM-based solution to help a leading insurance company to improve online sales channels

Saudi Investment Bank 76The Saudi Investment Bank drives into the retail market and grows market share with Microsoft Dynamics CRM

Independent fund manager 79Migration to Office 365 proves to be an incremental part of integrating a data management system for an independent fund manager

Case studies

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Partner directory

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ConsultCRM 81Microsoft Dynamics CRM-based solution helps financial companies manage business relationships

Insurance Case Management 83Core has created an insurance Case Management platform, for some of the UK’s biggest insurers

Financial Files plug-in for Navision and Dynamics AX 85Filelinx’s solution provides staff with all of the files they need at their fingertips

Microsoft SharePoint 87GMA helps to deploy bespoke SharePoint solutions

Microsoft Private Cloud 89Kelway recommends the Microsoft Private Cloud for companies moving services to the data centre

ILM-as-a-Service 91Labgroup uses a Microsoft SharePoint-based platform to enable firms to manage and archive data securely

Auris 93Sword Apak’s integrated core banking solution provides an agile alternative to legacy banking solutions

Ultima OneDesk 95The solution meets the desktop transformation challenges faced by many financial services customers

Veripark’s Mobile Banker solutions 97VeriPark’s solution improves sales force efficiency and facilitates an enhanced customer experience

TimeScape MarketPlace 99Xenomorph’s Microsoft Azure-based solution enables financial institutions to access data sets and analytics from various sources via a single, integrated platform

Search our extensive A to Z directory of 103 Microsoft technology partners that offer best-of-breed solutions for the financial services industry. The index lists partners by solution are and by industry area, provides company descriptions for Microsoft partners, as well as contact details if you are interested in collaborating with a featured partner.

Solution profile

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Technology roadmap

Cloud first, mobile firstMicrosoft’s cloud-first, mobile-first technology developments are driving change in the financial services industry, helping companies to be more productive and get ahead of the competition

Bold changes are coming to Microsoft to help it build productivity experiences and platforms for the mobile-first, cloud-first world, according to the company’s CEO Satya Nadella.

Speaking to attendees at the company’s annual Worldwide Partner Conference, Nadella explained that Microsoft’s goal is to be “the company and the ecosystem that is going to reinvent productivity for this new generation.”

“We’re going to get very focused on building on digital work and life experiences, this next generation of productivity broadly defined,” he said. “We will build platforms in the cloud for it, we’ll build platforms on the devices for it. We will make sure our experiences are pervasive and ubiquitous.”

To achieve this, Nadella’s message was clear: Microsoft will now focus on being a platform and productivity company, and it will change its culture to support this.

“Any opportunity which requires us to build new skills, which requires us to fundamentally change our approach, business model, or otherwise, is only going to happen if we are successful in renewing our culture,” he said.

Alongside its new platform and productivity approach, Microsoft will remain focused on the four megatrends it has bet big on in the last year – cloud, mobile, social and big data/BI – but has also added one more to the mix – security.

“Mobility for us goes beyond just devices and while we’re certainly focused on building great phones and tablets, we think of mobility more expansively,” said Nadella in the Microsoft Earnings Release FY14 Q4 conference call. “We think of the opportunity that comes from running our productivity experiences – on Windows, iOS and Android devices. Office 365 and Dynamics software-as-a-service offerings are

targeted here. We also see great opportunity in simplifying and managing the user experiences spanning multiple devices, ecosystems with our identity management, device management and data security.”

To achieve its aims, the company will continue to evolve popular productivity products, such as Skype, OneDrive, OneNote, Outlook, Word, Excel, PowerPoint, Bing and Dynamics, while the cloud OS will remain at the centre of all of its product offerings. The company will also continue to build its own hardware.

“In everything we do with our Windows OS and first-party devices, we will light up our


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Satya Nadella revealed that Microsoft aims to become a platform and productivity company at the WPC

digital work and life experiences,” said Nadella. “We are approaching the Windows OS business with a bold, challenger mindset and pushing both the product and business model forward. We’re not in hardware for hardware’s sake and the first-party device portfolio will be aligned to our strategic direction as a productivity and platform company.”

For the financial services industry, these developments are playing a major role in the way that businesses manage their operations and serve their customers. Users across all areas of banking, capital markets and insurance are now being offered a game-

changing opportunity to communicate, collaborate and innovate in entirely new ways. From enhanced data visualisation applications and rich mobile experiences to modern productivity platforms, Microsoft and its partners are providing the game-changing solutions enterprises need to capitalise on trends such as the internet of things, big data and omni-channel.

The following pages provide an overview of how Microsoft is delivering on its commitment to innovate across each of its product groups and how its developments are impacting financial services companies worldwide.


Technology roadmap

Operating SystemsWith its rich application platform and a touch-first user interface, Microsoft’s Windows operating system enables new mobility and productivity scenarios for financial services executives

Just 18 months since the launch of Windows 8 and Microsoft has released Windows 8.1 Update. Still featuring the unique tile interface that the operating system has become so well known for, Windows 8.1 Update builds on Microsoft’s vision to offer businesses the most powerful and flexible modern operating system across multiple form factors, help customers enable their mobile users wherever they are working, and combine that flexibility with the manageability and security that enterprise professionals demand.

Key features of the update were announced at the Microsoft developer conference Build 2014. They include user interface improvements for mouse and keyboard

users, the ability to access the taskbar from any screen and pin Windows Store apps to the taskbar alongside desktop apps and favourite websites, and performance and compatibility enhancements to Internet Explorer 11. These improvements provide faster, more direct access to the things users care most about, so activities such as powering down, searching the web and switching between apps are easier than ever. Specific to the enterprise, Windows 8.1 Update offers improved Internet Explorer 8 compatibility on Internet Explorer 11, extends mobile device management functionality, and eases deployment with increased predictability for new operating systems and line-of-business apps by leveraging familiar management tools.

Joe Belfiore unveiled Windows 8.1 Update and Windows Phone 8.1 at Build 2014


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Earlier this year, Resona Holdings in Japan, which oversees the operations of Resona Bank, Saitama Resona Bank, Kinki Osaka Bank and other group companies, migrated approximately 30,000 client terminals to Windows 8 and Microsoft Office 2013. The company had been running Windows XP and made the decision to migrate to the latest operating system before Microsoft ended support for Windows XP on 9 April 2014. Now, it is benefiting from a stronger security environment, significant cost savings and improved productivity.

“We needed to keep the costs of migrating to a new operating system down by making effective use of the latest system,” said Tetsuya Shiratori, executive officer and general manager, Information Technology Planning Division of Resona Holdings, in a press release. “We decided to migrate straight to Windows 8, and we had no opposition to taking advantage of the latest products to boost efficiency. In addition to the cost savings resulting from standard Windows 8 functions and the great usability, including boot speed, we also managed the whole migration operation with unprecedented speed through using System Center 2012 Configuration Manager.”

At the Build 2014 event, Microsoft also unveiled Windows Phone 8.1 and introduced the new personal digital assistant Cortana. In particular, Windows Phone 8.1 has been designed to make it easier for IT professionals to manage devices and for professionals to connect to essential business apps and services with features such as simplified device enrolment, a built-in mobile device management client, S/MIME for encrypted mail and virtual private network support.

Looking ahead, Microsoft is expected to continue refining its Windows platform to support even more innovative apps and a broader wave of touch-first devices – from tablets and two-in-ones, to laptops, all-in-ones, specialised industry devices and much more.


Technology roadmap

DevicesNew Windows devices, ranging from dedicated workstations to tablets, smartphones and convertible laptops, are enabling more productivity scenarios in financial services

Today, Microsoft and its partner ecosystem are providing companies with a huge range of enterprise-ready devices to choose from. There are now thousands of Windows 8-certified devices available on the market, including desktop PCs, laptops, tablets, convertibles and rugged devices.

In May 2014, Microsoft unveiled its latest Surface tablet. Building on the success of its predecessors, the Surface Pro 3 has been introduced as ‘the tablet that can replace your laptop’ and features a larger 12-inch screen with a 2160x1440 pixel display.

According to IDC, tablets that feature these larger screens are expected to play a greater role in the market going forward, particularly to ensure differentiation from the growing phablet – smartphones with 5.5-inch and larger screens – market.

“So many people carry both a laptop and a tablet but really want just one device that serves all purposes,” said Panos Panay, corporate vice president of Microsoft Surface. “Surface Pro 3 is the tablet that can replace your laptop — packing all the performance of a fully powered laptop into a thin, light and beautifully designed device. You’ll love being able to carry a single device for your next class, workday or weekend getaway knowing you have all the power you need.”

For financial executives, mobility solutions that link to the technologies they trust are providing much more than a convenient way to view information. For example, BT Financial Group Australia (BTFG), the wealth management arm of Westpac, recently worked with Microsoft to develop a Windows 8 touch-enabled line-of-business app, deployed on different tablet devices to suit the needs of wealth managers and executives. The solution enables financial

planners to engage more with customers outside the branch office and to retrieve existing customer data from the BTFG system.

“This is a great example of how Windows 8 can enable mobile customer relationship management, especially for wealth managers or relationship bankers with a professional-level tablet – such as Surface Pro 2 or 3 – which can be used as a standalone device,” said Colin Kerr, director of Worldwide Financial Services at Microsoft, in an interview with Finance on Windows.

Microsoft’s Windows Phone is also going from strength to strength, with Windows Phone partners accounting for 56% of the global smartphone market, according to research analysts IDC.

In July 2014, Microsoft announced that it would be integrating its phone business group with the Nokia Devices and Services unit it acquired in April 2014 to align with its new platform and productivity strategy.

“It is particularly important to recognise that the role of phones within Microsoft is different than it was within Nokia,” said Stephen Elop, executive vice president of Microsoft Devices Group, in an e-mail to employees. “Whereas the hardware business of phones within Nokia was an end unto itself, within Microsoft all our devices are intended to embody the finest of Microsoft’s digital work and digital life experiences, while accruing value to Microsoft’s overall strategy. Our device strategy must reflect Microsoft’s strategy and must be accomplished within an appropriate financial envelope.”

Also in Microsoft’s Devices and Studios engineering group is Xbox and Kinect – new versions of which were launched in November 2013. Most recently, Microsoft has detailed


New Windows devices, ranging from dedicated workstations to tablets, smartphones and convertible laptops, are enabling more productivity scenarios in financial services

plans for Kinect for Windows v2, which includes a new sensor and SDK that will enable developers to create Windows Store apps with the Kinect sensor for the first time. The Kinect for Windows v2 sensor offers more precision, responsiveness and intuitive capabilities to enable greatly improved skeletal tracking, facial tracking and gesture recognition. It also works well in low light.

“We think this (Kinect) is the future,” said Terry Myerson at Build 2014. “We think this

is the way that we will all be interacting with our computers in some time. These cameras are going to become pervasive, and I would encourage all of us to really be creative about how we can take advantage of them.”

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Technology roadmap

Applications and Services Business-focused social tools have arrived in the workplace, and they are unlocking knowledge and uniting people across organisations all over the world

Microsoft’s business realignment in July 2013 saw the creation of the Applications and Services Engineering Group, which is headed by Qi Lu. The department covers solutions in productivity, communication, search and other information categories. Technologies in this division include Office, Office 365, SharePoint, Exchange, Yammer, Lync, Skype, Bing, Bing Apps, MSN and the Advertising platforms and business group.

In the period since the creation of this group, Microsoft has made significant advancements across its core products – all delivered with the cloud in mind. “One great advantage of our Office 365 cloud-based productivity suite is that you no longer have to wait months or years until a new version of Office is released to receive software updates and improvements,” said Microsoft’s product manager leader Jake Zborowski in an Office blog post.

In recent months, Microsoft has announced several new and updated applications and services, including Microsoft Office for iPad and free Office Mobile apps for iPhone and Android phones. The company has also launched the Enterprise Mobility Suite, a comprehensive set of cloud services to help businesses manage corporate data and services on the devices people use at work and home.

Standing on stage at the Worldwide Partner Conference in July 2014, Microsoft COO Kevin Turner emphasised that Microsoft is committed to delivering seamless experiences not just on Windows devices, but across multiple platforms, including Mac, iOS and Android. He said

that these cross-platform solutions and products will offer dual users – people that juggle their home and work lives – connected, personalised and contextual experiences that ultimately allow them to “get work done.” Dynamics CRM Online, the Enterprise Mobility Suite and OneNote were all highlighted as great examples of how Microsoft is delivering on this vision and differentiating itself from the competition.


Microsoft COO Kevin Turner shared his mobile vision on stage at WPC 2014

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Together, these developments are proving invaluable to the financial services sectors, and a number of the industry’s key players have embraced Microsoft’s productivity and social technology solutions to improve enterprise-wide collaboration. This year, for example, financial services firm Goodbody decided to adopt Microsoft Office 365, rather than Google Apps, for its strong security and integration with other Microsoft technologies.

“Office 365 provides us with the granularity of control we needed to ensure that our solution meets all our regulatory requirements,” said Stuart Halford, head of technical projects and service assurance at Goodbody, in a Microsoft case study. “The fact that Microsoft was able to assure us that our data would always reside within the European Union was critical to us to ensure we fully complied with our Data Protection obligations.”

Microsoft CEO Satya Nadella recently outlined his vision of a platform built for an era of ambient intelligence


Technology roadmap

Cloud and EnterpriseAt an event in San Francisco in April 2014, when Microsoft CEO Satya Nadella showcased the new SQL Server 2014, he also took the opportunity to stress the importance of a data culture – one that encourages curiosity, action and experimentation – for everyone and every organisation.

“Our vision, simply put, is to thrive in this world of mobile first, cloud first going forward,” he said. “There is going to be more ubiquitous computing everywhere and there’s going to be ambient intelligence everywhere. So that means there will be more new form factors because of the co-evolution of silicon, hardware systems and software. Every human interaction with another human, the human-to-machine interaction, as well as machine-to-machine interaction will all get digitised. And you get to reason over all this data to be able to improve the fidelity of those interactions using techniques like machine learning.

“That’s the world that we are going into, and our goal is to really build platforms, create the best end-user experiences, the best developer opportunities and IT infrastructure for this ubiquitous computing or mobile-first, cloud-first world.”

According to a recent Microsoft-commissioned IDC global study, financial services companies worldwide stand to gain US$308 billion in potential value—a “data dividend” – over the next four years by growing their “data smarts.” Indeed, the ability to capture, store, compute and analyse vast volumes of a variety of data has never been more critical to financial services companies. And, as explained by Tony Jacob, Microsoft’s managing director of Worldwide Insurance, in a Microsoft Vertical Industries blog post: “This is where a cloud-powered data platform to store and harness data, combined with the right end-user tools to visualise insights from that data, can be a game changer for the industry.”

As a result, Microsoft’s message to financial services companies is: building a cloud-

powered, data-smart business is good business. To achieve this, companies can take advantage of technologies, such as the Microsoft Azure cloud platform and SQL Server data platform, to combine data storage, access, aggregation, analysis, visualisation and collaboration across a single integrated solution that can deliver insights into the hands of every employee through Office 365.

“Getting smarter about risk analytics — whether it’s greater visibility into risk processes and controls, ability to do faster and more precise risk modelling, or ability to develop a holistic view of risk across a mashup of legacy, current, and third-party data — is key to staying operationally competitive and financially strong,” said Jacob. “But rich data in the hands of a few severely limits its potential. Every business decision maker can benefit from actionable, data-driven insight—more commonly known as self-service business intelligence – to help with better decisions in real time and get a more holistic view of the customer.”


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Microsoft Dynamics CRMIn June 2014, Microsoft made significant new capabilities in marketing, customer care and social listening globally available as part of the Microsoft Dynamics CRM wave of updates.

The new release delivers a comprehensive solution that provides businesses with marketing, sales and customer care capabilities that are seamlessly integrated with productivity applications, such as Microsoft Office 365, Yammer, Lync, Skype, SharePoint and Power BI for Office 365.

“Microsoft Dynamics CRM has made unbelievable progress over the last few years, and the amazing capabilities in this release deliver significant value to our customers as an important component of the Microsoft Cloud for business,” said Satya Nadella, Microsoft’s CEO. “Through innovative business applications in the cloud, businesses can better meet their customers’ needs and thrive in a changing world.”

In particular, new self-service capabilities added to Dynamics CRM, as a result of Microsoft’s acquisition of Parature, are enabling professionals to provide relevant, responsive and personalised customer service. Plus, with Microsoft Social Listening – which is also available as a standalone product – sales, marketing and service professionals can tap into social conversations to get real-time feedback on their brand, products, competitors, campaigns and issues that might be relevant to their business.

To date, Microsoft also remains the only company to meet the requirements of the European Union’s ‘model clauses’ and the high standards of European Union privacy law as acknowledged by the Article 29 Working Party with Microsoft Dynamics CRM Online.

“In addition to enjoying the benefits of these new capabilities across marketing, sales and service, customers can be comfortable

doing business with Microsoft when it comes to their data,” said Bob Stutz, corporate vice president of Microsoft Dynamics CRM, in a CRM Connection blog post. “We focused our development efforts on understanding what our clients need to deliver amazing customer experiences. We redesigned our user interface, implemented a six-month rapid release cycle, made three acquisitions and built many new features — all culminating in the wave of releases we are bringing to the market today.”

Microsoft Social Listening helps sales, marketing and customer care professionals track social conversations in real time



Going digitalPositive economic data is generating a wave of optimism among companies in the financial services sector, many of whom are moving towards a more secure future. We examine the global trends that are impacting the industry

To help encourage growth, firms in the financial services sector are looking to invest in new technologies and channels to help advance their respective brands, boost interaction, and deliver positive experiences to its customers.

This focus on technologies, and particularly digital channels, is nothing new, with banks and financial services institutions keen to develop the most intuitive and effective ways of engaging with both their existing and prospective customers.

So pronounced has this shift become that a recent study from Accenture found around 25% of UK consumers would consider using a completely digital bank.

The company’s 2014 UK Financial Services Customer Survey, which is based on interviews with more than 3,600 UK current account holders, indicated that a third of customers aged between 25 and 34 would consider using a digital bank that is not supported by a call centre or a physical branch. Around 22% of customers aged 18 to 24 would also opt for a digital bank.

With people becoming increasingly technology-savvy and using a range of devices on a daily basis, it is important for companies in the financial services industry to put themselves in the best possible position when it comes to meeting customer expectations. This means providing services on the most suitable platforms and through the most effective medium, be this by developing mobile apps, via social media or other digital channels. Financial services companies cannot underestimate the importance of interacting with customers via the most perceptive and dynamic means.

“This year’s survey underscores the growing complexity in how consumers want to interact with banks in the digital age,” said Peter Kirk,

a managing director in Accenture’s Financial Services group. “The youngest, most tech-savvy-customers still value face-to-face contact as they begin their financial journey, whereas older customers who are further along in their work life are more open to a digital-only relationship. There is also evidence that some customers are not satisfied by their banks’ current digital offerings. This presents difficult questions for banks as they look to balance digital channels with costly branch networks and deliver relevant services.”

Microsoft is helping companies achieve these goals through the cloud, the internet of things, and by delivering applications and solutions to help leverage the information this new type of digital customer creates.

Not only are companies using Microsoft technology to gather information and data on customers, they are turning to solutions from Microsoft to improve customer service levels.

“It’s imperative for banks to engage customers by delivering compelling and personalised solutions,” wrote Dell’s Sean Breen in an article for the Summer 2014 issue of Finance on Windows. “This is the true foundation of a value-based relationship, characterised by ‘fair value exchange’ where the customer shares key data and information that the bank can draw on to create befitting solutions. At the heart of a value-based relationship lie customer data and the ability to derive meaning from it. Today, banks are dealing with in-house data, data that resides with other institutions – such as loans, mortgages, spend and buying patterns – as well as information gathered through social networking and other digital channels. The challenge is to turn the data stockpile into a powerful differentiating


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advantage. Banks struggle to fully harness the power of analytics and business intelligence technologies to anticipate customer needs. They need to delve deeper into these technologies by making smart operational and technology investments.”

While this mass of data can be used to significantly improve working methods, it does run the risk of banks treating customers as nameless, faceless figures and negating the human interaction, which for many customers is the crux of their loyalty to specific banks.

One area that is being used to meet this need is collaboration, which can help staff at financial services institutions deliver the level of service required to stay ahead of the game.

Kęstutis Gardžiulis, CEO and co-founder of Etronika, believes that banks could create a ‘business ecosystem’ – a network of related businesses that share data with partners that puts the client at the centre of its activity.

“When three stakeholders – a bank, a partner (such as a retailer) and a customer – join the ecosystem, they build interrelations based on the data-sharing partnership, comprehensive data analysis and its customer-centric approach,” explained Gardžiulis in an article published in the Summer 2014 issue of Finance on Windows. “By creating a partnership with a retailer, banks can turn competition into collaboration and encourage mutually beneficial teamwork. Both the bank and retailer manage large amounts of information about their customers, but there is also specific information that they mine independently of each other – the combination of this information allows both parties to complete the full profile of the customer. By knowing the customer

better, banks can deliver them more relevant products and services.”

Whichever approach banks and financial services companies choose, what remains vital is delivering an experience that customers will benefit from and which will ensure they remain loyal.

While the focus is starting to shift away from simple survival in a disruptive climate, financial services companies must focus their efforts on the key areas that will help them to adapt, innovate and succeed in the industry as it progresses.

In this section of the Global Outlook, we take a look at how financial services companies in various parts of the world are reacting to the challenges they face.

“It’s imperative for banks to engage customers by delivering compelling and personalised solutions”

Sean BreenDell



North AmericaDigital banking is a hot topic, with banks in North America having to ensure they keep their fingers on the pulse to meet customer expectations. We look at the challenges faced by financial services companies across the continent

Many financial institutions in North America are having to focus on the customer experience, and are paying particular attention to delivering services to meet the changing needs and wants of the consumer demographic.

Despite a high level of loyalty – in the US nearly 40% of customers and 64% in Canada have been with their current bank for the past decade or more – the customer relationship at traditional banks is susceptible to disruption.

This is according to a report from Accenture, entitled 2014 North America Consumer Digital Banking Survey: The Digital Disruption in Banking. The study also found that the concept of ‘convenience’ in banking is no longer related to branch location and availability, but more to do with digital products and services.

The report found that more than one in four customers would consider a branchless digital bank if they were to change from their existing bank. This was particularly prominent with younger customers.

Three quarters of US customers and two thirds of Canadian customers consider their banking relationship as merely transactional, rather than driven by advice or a broader relationship, according to the report.

However, more than half of those customers surveyed would encourage their bank to proactively recommend products and services that would help meet their financial needs, and respondents indicated that this would likely result in an increase in loyalty.

Forrester Research has also identified the major forces likely to affect digital banking in North America in its Trends 2014: North American Digital Banking report.

A heavy regulatory burden, unrelenting changes in technology, consumers’ rising digital expectations, digital disruption in

banking, and internal pressure to deliver results from digital channels are all highlighted by Forrester as being prominent areas that companies in the financial services sector must focus on and prepare for.

In Canada, both online and mobile banking is gaining significant momentum, with younger customers dictating the next shift in the field. According to the 2014 Canadian Consumer Banking Survey report by research and consulting firm Celent, while a greater percentage of people aged over 45 own a desktop PC, significantly greater numbers those under 45 own smartphones and laptops.

“Canadians of all ages have gravitated to digital banking,” said Jacob Jegher, research director of Celent’s Banking Group. “While online banking rules, mobile banking is hot on its heels. The branch is far from dead, but is an alternative channel for most consumers. This presents a challenge to banks, because they must break down siloed channel structure and invest in omni-channel activities.”

This digital transition is also prompting a rise in the use of social media channels, with Facebook and Twitter being used to improve banks’ branding and customer engagement.

“Banks all over the globe are coming up with ways to actively engage users,” said Jegher. “Yet the question remains: are these responses to user demand, or bank-driven campaigns to squeeze value out of social media’s popularity?”

“It’s hardly a stretch to say that mobile and social have disrupted how consumers engage with others and consume content,” said Stephen Greer, an analyst with Celent’s Banking Group. “There has been some social activity in the banking space, primarily focused on services and marketing, but only recently


23

have banks begin to experiment with what social can mean to their business.”

The younger customers that are fuelling this shift towards different mediums represent a new generation, many of whom have different attitudes towards banking in comparison to their predecessors.

The results of US-based TD Bank’s Financial Education Survey, which focused on millennial banking habits, found that young adults take fewer risks when it comes to money management, with 47% of the 2,000 millennials surveyed describing their financial personality as ‘cautious’.

“The results of our study prove that financial education is not only a key component of financial success, but also that

millennials want more support with their personal finances,” said Nandita Bakhshi, the bank’s executive vice president of Retail Distribution and Product. “Millennials need to feel empowered to reach out to their bank and have their questions answered so they become more confident about their financial futures.”

The survey found that 49% of millennials view their parents as primary influencers in shaping their banking and financial views, with 40% still turning to parents for financial advice.

The results also indicate that 90% of surveyed millennials use online or mobile tools on a daily basis to carry out banking activities, such as checking their balances or paying bills, and 57% said they were using mobile banking more frequently than in 2013.

90% of millennials use online or mobile tools for banking activities, according to TD Bank’s Financial Education Survey



Europe, Middle East and AfricaWith the bleakest days seemingly behind them, financial services companies are looking to move into a period of prosperity. As confidence grows, we explore what the future holds for banks and institutions in this diverse region

The economic crisis has brought about a level of uncertainty in recent years, with many companies in the financial services sector treading lightly when looking to invest. Deciding how and where to compete has become increasingly complicated, meaning banks have had to be careful when it comes to making strategic choices, identifying their key areas of business and restructuring their operations.

The European Financial Services Round Table’s The Road Ahead For Financial Services in Europe report, published in 2014, highlighted the need for the continents’ banks to address changing customer needs.

“Europe is undergoing a period of substantial social transformation, due to an ageing population, rapid advances in technology, big changes in social and consumer behaviour, pressure on the welfare state and globalisation,” the report stated. “All of these changes have significant implications for financial services. Firms need to cater to consumers’ current needs and anticipate what they might want in the future.”

In particular, the growing adoption of modern technologies is having a major effect on how banks are approaching the challenges they face in the current climate.

“Financial firms face growing demand for greater simplicity and transparency, and pressure to lower costs,” according to the European Financial Services report. “In addition, sales through e-commerce are set to rise for years to come, in Europe and globally. Consequently, many financial providers have moved their offerings online, and will continue to innovate in this area as consumers expect their finances to be easily accessible across several platforms. The financial world is moving

to continuous accessibility, empowered by technology and consumer demand.”

The financial outlook in the Middle East is positive, with ICAEW’s Economic Insight: Middle East report for the third quarter of 2014 stating that growth would accelerate this year, driven by Saudi Arabia and United Arab Emirates.

Investment in the region also remains strong, with Schroders Global Investment Trends Report 2014 indicating that 84% of Gulf investors are looking to increase or maintain the amount they invest and save in 2014.

“Gulf investors remain committed to the Middle East in contrast to investors worldwide who are taking a more global view in a bid to capitalise on new growth opportunities,” said William Wells, director, Middle East, Schroders. “It also shows encouraging signs of renewed confidence in equity markets, driven in part by improving economic and market performance in developed economies. This is reflected in the confidence shown in equities by Gulf investors.”

In South Africa, financial institutions are facing a wide range of business challenges when it comes to managing risk, controlling costs, and improving operations. A report from SunGard has identified five key trends that will be at the forefront of financial institutions’ thinking in the country over the coming two years.

More capital is being diverted to manage new regulatory requirements according to the report, meaning firms are increasingly migrating operations to managed services environments. While this helps control risk and costs, concerns around security are likely to mean a significant number of South African financial services firms will outsource to proven service providers with strong security records.

The report also indicates that siloed


25

infrastructures are slowing innovation, hindering go-to market strategies and negatively impacting growth initiatives. Firms in the country are also looking to consolidate vendor relationships to achieve system rationalisation through outsourcing.

In addition, firms are also outsourcing day-to-day maintenance, while state-owned organisations are under pressure to upgrade ageing infrastructures. However, many face funding challenges in order to do so.

“The South African financial services industry is experiencing new challenges

including growing consumerisation and the rise of technology-centric business models,” said Wayne Speechley, executive, cloud and communication at Internet Solutions, a South African SunGard hosting partner. “Coupled with increased competition, these are driving organisations to embrace more agile ways of running their operations. Adopting managed services will allow them to focus on their core competencies and be more responsive to market trends and opportunities. Uniting business strategy and technology with the right provider will be key to ensuring future success.”

As the popularity of tablet devices continues to grow, financial providers continue to develop their mobile channels to keep up with consumer demands



Asia-PacificDubbed the banking industry’s biggest growth engine, Asia Pacific is leading the way when it comes to mobile banking. Now, the region needs to pay attention to operating models and the cloud

Mobile payments and mobile marketing remain top investment priorities for banks in Asia-Pacific. According to a recent blog post by Forrester analyst Clement Teo, Asia-Pacific has five times as many internet users and smartphone subscribers than the US, and benefits from almost as much online retail spending as the US and Europe combined.

“You just need to look at regional powerhouses like Alibaba.com and Commonwealth Bank of Australia and their multibillion-dollar businesses to grasp the rewards of digital business success in Asia-Pacific,” Teo said.

Recent analysis from Frost & Sullivan supports this. According to the July 2014 report Analysis of the APAC Mobile Commerce Market 2013, Asia-Pacific’s mobile market earned US$76.17 billion in 2013 and this is expected to grow to US$153.26 billion in 2017. “Mobile operators could offer new services in conjunction with app developers and merchants to make relevant information available to consumers and, thereby capture valuable opportunities at the right time,” said Frost & Sullivan ICT senior industry analyst Serene Chan.

This growth in mobile has contributed to Asia Pacific’s rise to fame. According to a recent McKinsey article titled More bang for your IT buck, the region, when excluding its most mature markets, Japan and Australia, is expected to account for about 39% of global banking revenue growth between 2012 and 2020.

However, this growth may be accompanied by decreasing profitability, due to increasingly intense competition and because of many banks’ operating models have reached their limits in efficient scalability and flexibility in the face of change.

Indeed, the findings from McKinsey’s annual Asia-Pacific banking IT benchmarking survey among 85 banks across 13 countries suggest that many banks in the region do not invest enough in IT and that others’ investments are not effective enough to propel growth and business efficiency.

According to McKinsey, many banks in Asia’s growth markets need to substantially increase IT investment. While viewed as a challenge to many, banks in these markets have an opportunity to build a simpler initial setup (for example, fewer applications and less complex infrastructure architecture) to break down emerging bottlenecks early. This also avoids increasing complexity that may severely


27

constrain future competitiveness.Meanwhile, banks in mature markets need

to continue to put their money into efforts to simplify the way they run their businesses. Consolidation may help to further reduce overall IT spending and allow banks in mature markets to maximise spending to enable strategic change by digitally transforming their business models and delivering a service that lives up to the fundamental shifts in customers’ expectations.

Investment in the cloud also remains behind the curve for banks in Asia-Pacific. According to a recent blog post by Forrester analyst Fred Giron, embracing external cloud services can be a massive cultural

challenge for banks but it is a necessary transformation for them to go through to protect their competitive advantage in the ‘Age of the Customer’. “Banks in Hong Kong and Singapore need to view cloud as extension of managed services approaches they’re already familiar with, and use their experience as a way to effective expand and control cloud adoption,” he said.

Those who get it right can reap significant reward, as Yuebao, Alibaba’s new internet finance business has found out. “80 million users in less than 10 months?” said Giron. “Only cloud architecture can enable that type of agility and scale (an idea that Hong Kong regulators clearly overlooked).”

The Commonwealth Bank of Australia has reaped the rewards of digital banking



Latin AmericaLatin American countries have performed remarkably well in recent times, with GDP growth far above that of many developed countries.

Latin America is booming, according to Bank of America Merrill Lynch’s annual report on the market, titled Driving Growth in Latin America.

“Clients around the world increasingly tell us that Latin America is a crucial part of their strategic growth objectives. It’s no wonder. Foreign direct investment (FDI) is booming. Latin America and the Caribbean hit a historic high of US$184.92 billion in 2013 – 5% more than in 2012,” said Juan Pablo Cuevas, an author of the report, and head of global transaction services for Latin American and the Caribbean. “In addition, Mexico – which has just implemented a number of investor friendly reforms – is expected to enjoy a significant boost to FDI, perhaps overtaking Brazil as the region’s largest recipient of FDI. Meanwhile, the Chile, Peru and Colombia economies rank as some of the most open among emerging market countries.”

Figures from The World Bank support Bank of America Merrill Lynch’s positive outlook, predicting that GDP in Latin America will expand by 2.9% in 2015 and 3.5% in 2016. MasterCard, the world’s second-largest debit and credit card company, expects net revenue to double in Latin America over the next four to five years.

“There’s much more growth here in Latin America in terms of percentage growth year over year than you have in places like the US or Europe,” Ann Cairns, the president of MasterCard’s business outside North America, said in a recent interview with Reuters. “The reason is you’re having a combination of consumer spending (growth) and also you have a secular shift of cash to electronic payments.”

The move towards electronic payments in the region is remarkable. According to Latinia Intelligentia’s Mobile Financial Services for the Unbanked study, nearly 92% of banks in Latin

America are likely to begin offering mobile banking services by the end of 2014. In the last two years, mobile banking services grew an average 22% in the region. Today, nine out of ten banks can provide such services.

In addition, it has been predicted that there will be 22.31 million mobile payment users in the region by 2016. The M-Commere in Latin America report from Ericsson ConsumerLab suggests that Latin America has many of the conditions needed for m-commerce growth including high mobile penetration and a low percentage of banked consumers.

The study highlighted that up to 74% of people who do not currently use m-commerce solutions would be interested in using such services on


29

mobile phones. As many as 66% of non-users are interested in mobile banking and 42% would consider using mobile-wallets.

Patrik Hedlund, a senior advisor at Ericsson ConsumerLab, said: “Greater use of m-commerce solutions will bring benefits to both the banked and unbanked. Payments, shopping and money transfers can be made instantly, and there is no need to carry large sums of cash or queue at banks.”

While the use of the mobile banking channel is increasing significantly, a recent survey from Bank Info Security called Banking Fraud in Latin America found that 55% of survey participants do not use online banking, as they fear electronic fraud. Surprisingly, 42% of consumers over the

age of 20 do not use the internet to conduct any transactions or purchases.

The study shows to continue the growth of online channels, financial institutions need to improve security and instil confidence in customers. This includes investing in educational campaigns. “Fear of fraud in transactional channels is greatly reduced when customers have the confidence that their money is protected, regardless of how the attack took place,” said Dan Ingevaldson, Easy Solutions’ CTO. “Security and anti-fraud is a difficult subject to discuss and financial organisations should apply the same creativity to these education programmes as they do to other forms of customer engagement such as advertising and public relations.”

Popularity of mobile banking has risen by an average of 22% per year in Latin America since 2012, says Latinia Intelligentia

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31

ViewpointReward systems

Rewards and incentives Teryl Schroenn from Accsys explains how to encourage employee commitment to growth

Salaries are a straight swap – the employee delivers work, the employer delivers a pay cheque. Even if there are disciplinary or cash flow challenges, this is a purely contractual agreement, and non-negotiable each pay period.

However, once the basics are covered, do additional incentives, commission and rewards drive the right behaviour? The issue is across the board - from junior roles that might be waiting for a bonus, to senior management who are on profit share schemes – does the opportunity to up your personal income encourage long term commitment to growth?

Constant focus on quarterly, half yearly and annual results may also create a short term view. So how do you keep a focus on current results, without neglecting the future?

Both reading and experience have shown me that incentives and rewards will be effective if they are part of an overall approach where the incentives buy into the company objectives. Otherwise, they may be seen as a risk mitigating model, rather than a reward system.

There are companies who have built their success around profit sharing across the board and there are those who have paid very high salaries, but kept the large rewards for a small group.

I have read articles and books which suggest that if you pay the right salary, sort out the company culture and hygiene issues, you don’t really need additional incentive schemes to motivate people. Tell that to businesses who pay commission based on financial performance!

However, it is true that, if the hygiene issues are effectively in place, growth and continual improvement appears to be the biggest motivator. While halving peoples’ salaries could

be extremely negative, doubling them will not necessarily make them happier or motivate them more strongly.

Teresa Amabile talks about Catalysts and Nourishers in ‘The Progress Principle: Using Small Wins To Ignite Joy, Engagement, and Creativity at Work’, Harvard Business Review. Catalysts include clear goals and the right tools and resources to achieve the goals. Nourishers are more around the way the person is treated in the workplace, and include respect and emotional support.

I don’t profess to know all the answers. I do know, though, that there are people who consistently do their absolute best, rewards or not. I also know that an unexpected financial thank you can be a great motivator (so is a genuine thank you with no financial reward – we all like to be appreciated).

The objective for every company has to be to achieve optimum employee engagement. Rewards and incentives are part of building engagement, as is personal growth and achievement.

It certainly makes sense not to treat each year in isolation when you are offering financial incentives, but to design rolling reward systems that build to a good payout for consistent performance over a period of years. Maybe it makes sense for everybody.

Teryl Schroenn is CEO of Accsys, part of the Business Connexion Group

Veripark_outlook_ilan.indd 1 12/09/14 18:21

33

ViewpointLocation analytics

Improve performance everywhere Simon Thompson from Esri explains how location analytics can bring benefits to almost every aspect of a business

What if you could understand the impact of decisions on every customer’s experience in near real time? You would be able to improve business planning, decision making and performance measurement. Today, this can be done with location analytics.

Location analytics helps identify where your data is and how things connect, not just what it is. It brings together interactive mapping, spatial analytics, and complementary data to enhance organisational performance and business readiness. Best of all, it is available from within already-established office software, so you never need to leave familiar business tools or workflow.

Business information can be viewed in the context of your branch network, merchants, competitors, and regulators. With location analysis, financial institutions can: deliver services at the right time and place; enhance customer experience while minimising both cost and risk; and improve the operational productivity and financial health of the business.

The top five benefits of using location analytics to enhance customer service, limit risk in business activities, and grow profits include: 1. Makes sense of mobile Smartphones and mobile banking enable you to pinpoint activities and opportunities at a scale not possible before. By going mobile, you can get reports and analytics to executives, stakeholders, partners and customers, without investing in new software and costly external consultants.

2. Improves financial performance Interactive maps and intelligent modelling tools show how competition, supply and demand and consumer demographics impact profit and

performance, putting you in a better position to maintain market leadership.

3. Enhances customer understanding Identify, target and retain the most profitable clients by improving customer profiling for more successful marketing and sales campaigns. Not only will the cost of selling new banking products and services be reduced, it will also improve customer relationships and loyalty.

4. Allows competition at any size or scale Drive performance and outcomes so your business ‘thinks’ more strategically and performs better everywhere. Location analytics exposes crucial relationships, clarifies context and generates meaning to deliver more integrated channel campaigns and ensure that your tactics deliver the success you expect.

5. Improves performance everywhere Location exposes crucial relationships, clarifies context and generates meaning, enabling you to explore current trends to mitigate risk and improve your performance. Use the best tools and information to ensure your business ‘thinks’ more strategically and performs better everywhere.

Esri Location Analytics can help to improve financial and portfolio performance, increase wallet share, enhance customer service and deliver greater return from existing investments. If you want to stand head and shoulders above your competition, Esri will show you how.

Simon Thompson, director of commercial solutions, Esri

United States - Canada - United Kingdom - India - Japan

Hitachi Solutions works with the only CRM platform with native integration to the Office productivity, collaboration and communication tools that financial services professionals use every day: Microsoft Dynamics CRM

Then, we add FinServ//CRM – our industry specific software suite. These solution suites are Microsoft Dynamics CRM tailored to fit the unique processes of financial services users in Banking, Capital Markets and Insurance. Each solution suite includes industry specific business processes, field-proven CRM configurations, and role-based reporting.

Add our focused framework tools to address industry-specific workloads in mobility, portals, document management, business intelligence and collaboration and it all works together to accelerate your CRM implementation and get you actionable insights sooner.

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35

ViewpointCustomer relationship management

Coffee for ClosersHitachi Solutions’ Tap Haley explains how Dynamics CRM helps insurers improve lead generation

The 1992 cult classic film Glengarry Glen Ross paints a somewhat dramatic picture of a day in the life of several field salesmen who are feeling the pressure of closing more business to meet their quotas. Playing the role of the demanding corporate sales manager, Alec Baldwin barks at an underachieving sales rep who is pouring himself a coffee during a stern lecture on meeting goals: “Put that coffee down. Coffee’s for closers only!” The collective response of the salesmen as to why they weren’t making their numbers was that they simply weren’t getting the ‘good’ leads. If only they were given the good leads, they believed, closing more business and achieving their quotas would be simple.

Whereas this scene is perhaps a bit exaggerated for viewer effect, it certainly draws attention to the competitive world of sales, something that insurance agents face on a daily basis. There are more competitors in the insurance market and more channels through which insurance can be purchased than ever before. Consequently, insurers face the challenge of differentiating themselves in a new world where buying auto insurance and even life insurance have become more ‘transactional’ in nature. Combine this with the fact that consumers in the digital age are more comfortable with purchasing a policy online, and it is easy to see how the life of a typical insurance agent has become much more complicated.

Most personal lines insurance carriers, for example, are working feverishly to adapt to this new world by expanding and/or enhancing their distribution channels, while simultaneously trying to improve upon their loss ratios. In order to stay competitive,

insurers need to grow their customer base; and in the insurance business, adding more customers does not necessarily equate to increasing profits, as it is detrimental for insurers to sell to customers whose claims exceed their premiums. The pressure on the insurance carriers trickles down to the insurance agents who, by nature, tend to be more focused on customer growth rather than customer profitability. The net result of these competing factors is that insurers must pay close attention to how they improve upon both the quantity and the quality of the leads they generate.

The growth of Microsoft Dynamics CRM in the insurance industry is an indicator of just how important it is for insurance companies to refine their lead generation activities. When properly implemented, Microsoft Dynamics CRM can help insurers better segment and target new prospects, as well as renewal opportunities for existing policyholders. One personal lines insurance company in the US Midwest, for example, has deployed Microsoft Dynamics CRM as part of its initiative to increase its auto insurance customer base, expand cross-selling of its life insurance products and to improve agent satisfaction with the carrier, often referred to as ‘ease of doing business’. The company wisely began its lead generation initiative by identifying specific business benefits associated with each of the three components of its lead generation initiative. By doing so, it was able to stay focused on the key requirements of the customer relationship management (CRM) solution, while avoiding the many


distractions that can lead to scope creep and diminishing returns on investment.

Within just a few months of going live with the Dynamics CRM solution, the company has already seen results. It is able to more accurately segment its ideal customer targets because staff can use Microsoft Dynamics CRM’s marketing lists to query the specific attributes associated with high-value customers and to avoid those prospects that are likely to result in a higher loss ratio. As a result, the company is not just adding more customers, it is adding more profitable customers to its auto-policy customer base. Through integration with its policy administration and claims systems, the company is able to leverage demographic information as well as premium and claims data to identify ideal cross-selling targets for its life insurance

products. Lastly, the company is improving agent satisfaction by distributing more targeted and more qualified leads to the people it relies on to drive more business in the field.

For companies that continue to rely solely on increasing the quantity of leads without regard to quality, the journey to improve the quote-to-policy ratio is not impossible; but it will certainly be a more challenging and costly endeavour. These are just a few of the ways in which one customer and hundreds of other insurance companies are using Microsoft Dynamics CRM to increase revenue and to weed out manual and costly business processes that can, and should, be automated.

Tap Haley is the insurance industry director for Hitachi Solutions

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39

ViewpointEnterprise data management

Context-aware decision-makingFinancial planners, risk managers and actuaries need to be able to conduct ‘context-aware’ data management to effectively analyse business portfolios and risk, says Roland Bürgi

Analysing business portfolios and risk has never been more challenging. Increasingly complex and dynamic business environments demand correspondingly complex models. A massive influx of data from diverse, often disparate, data sources complicates synthesis, analysis and maintenance of data and calculations. Varied enterprise stakeholders across groups, geographies and functions must collaborate, understand and build upon one another’s outputs and contributions to models for the results to be most beneficial. And, at the same time, accurate risk and portfolio analysis has become ever more important as enterprises deal with uncertainty in turbulent global markets and increasing regulation.

So what can businesses do to overcome these challenges? At Systemorph, we believe that financial planners, risk managers and actuaries need to be able to conduct ‘context-aware’ data management. This means that their information analysis is based on data that is perpetually accurate to the most granular level available, presented in comprehensive context, and is captured in a flexible framework that automatically maintains the multi-dimensional web of relationships among data elements. The result is that users are able to trigger all relevant actions on the spot, in the context of their data, which reduces the need for rework or extraneous explanations. At the same time, collaboration is streamlined and accelerated.

A single modelTo achieve context-aware data management, businesses need a modelling environment that permits users to define and manage structured

data so that they capture all entities, their relationships, validations and business rules. The system must allow for a comprehensive specification artefact, which gives an immediate overview of all parameters and is easy to maintain. Further, all information must be presented in a readable and always up-to-date format.

High degree of automationIn traditional software design, each change to the model triggers a cascade of workflows to adapt database schemas, user interface, business logic, and a lot of ‘glue code’ linking these bits together. Modern solutions follow model changes automatically to optimise change management and enhance maintainability. These solutions maintain complex relationships among data elements and continuously check for changes. As a result, out-of-date reports are automatically flagged and required update jobs are scheduled.

Modern design principlesSystems supporting risk management and portfolio analysis should take advantage of modern design principles such as software modularity, which helps to abstract core functions and mask the underlying complexity of functions and processes. This helps to accelerate typical deployment times and at the same time reduce project risk. At Systemorph,we stick to a ‘convention over configuration’ principle, which means that more than 80% of the data specification implementations are done using predefined functionality, and less than 20% need to be customised. This makes business specifications very lean, with almost instantaneous feedback for 80% of the application.


Low repetitionAnother modern design characteristic is the concept that data definitions and content are not repeated, but rather are sourced automatically from a single central data source. Cutting repetition reduces redundant coding and administration, and keeps the systems and models leaner. Any form of repetition will lead to inconsistencies unless considerable efforts are invested in consolidation. Out-of-date documentation is not only worthless, but actually damaging because it contains wrong information.

Having systems that draw data from a single source ensures that synthesis and outputs are based on universally consistent inputs, reducing errors and rework. Our solutions follow the design pattern promoted in agile architecture called ‘don’t repeat yourself (DRY),’ sometimes also referred to as ‘duplication is evil (DIE)’! The reason for this design pattern is simple: every time information is replicated, this layer has to be maintained along with changes to the system.

Universal integrationA range of calculation, analyses and reporting tools are used in typical enterprises, and risk managers and actuaries should be able to use the tools with which they are most comfortable and proficient. This means the model and supporting systems must integrate seamlessly into data sources, workflow systems, calculation tools, analysis tools and reporting tools.

VersioningThe data management system should maintain versions of data values across time, business objectives, and stakeholders and groups. As the business evolves, even data which is regarded as stable, such as a list of countries, may change over time. The system should support versioning for these slow changing dimensions, while enabling users to easily compare or extract versions for multiple purposes and audiences.

Mixed data granularityRisk and portfolio analysis should always be based on the most granular data available to ensure the model mirrors reality as closely as possible. However, data may not be available at the lowest level of granularity, or portfolios

may not be large enough to derive separate statistics. Traditional modelling systems often impose constraints, which enforce a granularity level that is actually not present. This artificial constraint means decisions will be based on data that is engineered rather than gathered from regular business processes, which reduces transparency and accuracy of results.

By permitting the use of data of mixed granularity, businesses can ensure that risk decisions are based on the most accurate and specific data available. For example, when computing the average lifetime of an insured population or the overall inflation on insurance claims, it is necessary to mix the values of individual policies with statistical data. The statistics can be either derived from the historic insurance claims or obtained from third-party sources such as statistical offices, depending on the availability of actual policies.

Contextual decision-makingSystemorph solutions represent a ground-breaking approach to enterprise data management, and offer exceptional benefits for risk analysis and portfolio analysis in financial services companies. Ultimately, we enable enterprises to adopt a ‘context-aware’ approach to data management as a foundation for highly effective collaboration. This ensures that data accuracy is maintained, shared consistently, and context for data values is clear and understood.

Roland Bürgi is the founder and CEO of Systemorph

Systemorph’s platform consolidates data streams


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An integrated approach to managing financial markets data enables better risk management and faster decision-making. Xenomorph TimeScape provides out of the box support for capturing, storing, validating and distributing static, market and derived data for use in risk management processes. With TimeScape on premise, TimeScape on Azure and TimeScape MarketPlace, risk managers can now manipulate and analyse data how and where they want to improve data quality, reduce operational risk and ensure regulatory compliance. To find out more go to www.xenomorph.com or email [email protected].

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43

ViewpointData management

Turning data inside-outA time of unprecedented change in data management has begun, says Xenomorph’s Brian Sentance

The prominence of data within financial markets has never been greater. Regulation, cost pressures and the creation of new business and operating models since the beginning of the financial crisis have pushed the issue of data up to the top of the many financial institutions’ business agendas. I believe this will be both good for the industry and potentially very disruptive. This is due to the confluence of regulatory overload for existing players and the advent of new technologies such as cloud computing, which makes it easier for new entrants to bring services to market faster than ever before.

Controlling the flowI think it remains the case that data within many financial markets institutions is analogous to water: everyone needs it; everyone knows where to get it; nobody likes to share it; nobody is really certain of its source; nobody is quite sure where it goes to; nobody knows its true cost; nobody knows how much is wasted; everyone assumes it is of high quality; and you only ever know it has gone bad after you have drunk it. In response to the situation alluded to above, many institutions have now integrated the topic of data governance as a key function of the business. In doing so, new positions such as ‘chief data officer’ (CDO) have been created to provide somebody with executive responsibility for data and its usage throughout the organisation. Data governance is still a relatively immature function within financial markets, however industry bodies such as the Enterprise Data Management (EDM) Council are offering help through initiatives like the data maturity model for objectively assessing an institution’s data management capability. Much remains to be done in my view, across

all areas, but particularly in data quality and in understanding where data flows to within the business. In other words, there are not many large organisations that have a firm handle on the ‘what happens if we switch this data source off?’ question as of yet, something that deserves more attention if you are trying to control costs and understand the risks of data management.

Regulatory effectsRegulators are both contributing to the complexity of data management and helping the industry address challenges, both directly and indirectly. Obviously appropriate data standards would be of great benefit to the industry, and something that the industry itself has been appalling at implementing under its own auspices. The regulatory-led Legal Entity Identifier (LEI) is now with us, however much its original aims of easier counterparty risk aggregation remain as yet unfulfilled. The LEI and other initiatives, such as the BCBS 239 standards for risk data aggregation and reporting from the Basel Committee, are driving and enforcing change, showing the way in which regulation can improve the efficiency of industry. And just as important as prescriptive regulation about data, are those indirect effects. For example resulting from requirements such as credit valuation adjustment, that need up to date exposure information as a necessary part of the trading process.

Socialising data While many CDOs and chief technology officers are very understandably focused on the internal day-to-day pressures of operational and regulatory reporting, there is currently a great opportunity to be entrepreneurial and creative with data and how


it is used. Looking at things internally first, then technologies such as enterprise social networks and processes like crowd-sourcing, can really change some of the internal economics of how the aims of data management are achieved. Getting everyone involved in contributing to the data quality process can minimise costs, reduce time to market and increase everyone’s engagement in the process. In my experience, many data management projects are instigated out of one particular department where the needs and expertise of downstream users are not properly considered. We need to get more people involved and make data more social within the organisation.

Externalising dataAnother question to ask is whether any of the data used internally might have value externally. Presented with the option, I have been surprised by how many companies, both large and small, have indicated that they would like to be able to

sell their data to others. The financial markets have numerous examples of data recycling, where in the worst cases an organisation is actually paying a supplier for some of the data that it generated itself. With the advent of cloud and related database technology, the technology barriers to direct data publishing, distribution, monetisation and partnering are lower than ever before. Obviously not all data used internally has value or is appropriate for external use, but these more entrepreneurial aspects of data management are certainly worth considering to see how best you can ‘sweat the asset’ of the data you already own.

In my view, now is the time to look at your data and your data management practices to see what should be turned inside-out, upside-down and any which way it can to increase efficiency, reduce costs and potentially even make some money!

Brian Sentance is a founding director and CEO of Xenomorph


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Standard Life is one of the UK’s leading providers of savings, pensions and investment products. While 6,500 of its employees work in the UK, a further 2,500 are based in locations around the world. In recent years, the organisation has explored new global business models that provide a consolidated working environment for employees, regardless of their location.

The Digital Workplace strategy is central to this. It’s a long-term plan for IT that promotes an always-connected working environment and breaks down the traditional barriers of communication. Sandy Begbie, group operations officer at Standard Life, says: “We wanted to enhance our services in other parts of the world such as Asia and North America. To do this, we needed an infrastructure that could support collaboration among employees no matter where they’re based and accelerate business growth.”

Over the years, Standard Life deployed a variety of systems, which didn’t integrate with its Microsoft Office applications or other existing systems, and were expensive and inefficient to manage and upgrade. While individual deployments resolved issues for some departments, they rarely accommodated the entire business. In addition, Financial Services Authority regulations around data security require banks to invest in up-to-date, supported technologies.

Standard Life decided to deploy a Microsoft technology suite designed to enhance information worker productivity and reduce costs. “Microsoft is the best fit for us as it offers industry-standard solutions and familiar tools, which will enhance the way we interact with our colleagues and customers,” says Paul Chong, group IT and commercial director at Standard Life. “The Microsoft roadmap also has a strong connection with the cloud, which in turn, aligns with our own IT strategy.”

The Accenture-Avanade-Microsoft alliance is working with Standard Life on its Digital Workplace

transformation programme, including the migration of 8,000 employees from IBM solutions to Microsoft technologies. In time, the company plans to integrate these with Microsoft Office 365 in the cloud through Microsoft Azure, but for now has deployed the Office 2010 suite of applications, supported by the Windows 7 operating system.

Tools within Microsoft SharePoint Server 2010 help multiple teams edit documents without risk of duplication and encourage collaboration through discussion boards. Meanwhile, users can create surveys to collate feedback that will help improve business processes. Microsoft Exchange Server 2010 replaces IBM Notes to offer users secure management of e-mails, calendar and contacts across various devices. Global teams can now work together effectively with Microsoft Lync 2010. It integrates with the organisation’s telephone system, enabling users to control communications from their computers and offering clear voice-over-Internet Protocol calls and video conferencing. It synchronises contact lists and status updates with Microsoft Outlook 2010.. “For the first time, Standard Life has a global solution that means we can devise innovative new products and release them quickly,” says Chong. “Microsoft technologies support our Digital Workplace strategy, helping us improve our services and meet customer needs.”

UK financial services organisation improves employee efficiency and collaboration across worldwide offices with Microsoft productivity solutions

Standard Life

Case studyProductivity and collaboration

Overview

Solution: Productivity and collaboration Benefits: Improves productivity and global col-

laboration, allows employees to improve services and meet customer needs

Technology: MicrosoftAzure,Office,Windows7Partner: Accenture

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AG Insurance, a leading player in the health insurance market, is adept at identifying and capitalising on the latest trends and developments in the healthcare industry and providing these benefits to its customers.

As the average working age continues to rise, employers will be increasingly challenged by the number of employees facing the risk of chronic lifestyle-related diseases, such as heart disease and diabetes. In addition, the fast pace and changes inherent in the modern working environment will have an increasing impact on the state of their employees’ mental health. Employees often attend work while struggling with the physical and emotional side effects of their unhealthy lifestyle choices – a phenomenon known as presenteesim – which can have more of a negative impact than absenteeism. Consequently, while employers must find new ways to mitigate the risks of these illnesses and reduce the rate of absenteeism among their employees, they will also be challenged to help them maintain balanced diets, develop regular exercise and sleep patterns, and reduce their stress levels to prevent sub-par work performance.

In order to help employees and employers overcome these challenges, AG Insurance partnered with BrandNewHealth to implement its i change software-as-a-service digital coaching platform, which is built on Microsoft Azure, .NET and IIS. Designed to help employees achieve a positive change in their fitness and health regimes, the solution is also available to AG Insurance’s employees. Employers are able to use i change’s reporting and analytics functionality to identify the specific health risk factors affecting employees in each department and detect the organisational parameters that influence health behaviour. In addition to enabling AG Insurance to promote its employees’ health in a confidential way, the insights also help the company to

provide better advice to its corporate customers on health insurance matters.

“We want to deliver value that goes beyond traditional insurance products to our customers,” says Ellen De Vleeschouwer, head of market and product development healthcare at AG Insurance. “BrandNewHealth helped us to enrich our value proposition to employers and insured people by integrating health coaching, health promotion and reporting in a very effective and comprehensive way.”

BrandNewHealth’s digital health coaching solution enables company to better advise its customers about healthcare insurance

AG Insurance

Case studyDigital health coaching

Overview

Solution: Digital health coachingBenefits: Improved health behaviour, productivity

increase, clear insights in health risks and healthy working conditions

Technology: Microsoft IIS, Azure, .NETPartner: BrandNewHealth

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A national government agency is committed to establishing and maintaining governance with a clear, defined path to control and optimise the investment made into current Microsoft software assets. In order to achieve this objective, the agency has been working with Microsoft Gold Partner Business Connexion to introduce software asset management (SAM) to the organisation’s key stakeholders to holistically adopt SAM throughout the organisation from executive level down.

Without executive backing, efforts to adopt SAM proved to be challenging and an ineffective strategy. The agency’s ultimate goal is to facilitate and implement SAM processes across a broad set of business functions within the organisation and for these various pillars of reporting to have the common goal of compliance and governance addressed throughout the lifecycle of software and hardware assets.

Business Connexion assisted the agency in identifying viable methods and achievable steps to ensure continuous SAM activities within the life cycle to enable a repeatable process. All recommendations were made in line with ISO 197700-1 and ITIL Best Practise.

Successful SAM Baseline and SAM Assessments were completed by Business Connexion, resulting in numerous distinct business benefits for the agency. A SAM Baseline with an Effective License Position report was created for all licensable Microsoft software titles deployed. Usage is tracked and the client is informed of shortfalls, licensing recommendations and future license requirements.

SAM Assessment recommendations were made to improve the current infrastructure, policies and procedures. By reviewing the policies and procedures already in place, an organisation can identify areas of failure or missing resource. This in turn can facilitate

corrective action to reduce the risks associated with the management of IT assets and adoption of methodologies for improvement.

A dedicated team at Business Connexion was set up with responsibility for ensuring on-going SAM services for the client. The team also help the agency and support staff to turn ad-hoc SAM activities into repeatable projects to address areas of concern and educate IT support staff on said process and requirements.

Visibility of software usage within the organisation was established to assist the procurement and IT teams to accurately budget and effectively project additional requirements.

A national government agency, which provides insurance cover within the borders of South Africa, has been working with Business Connexion to introduce software asset management to the organisation’s key stakeholders

National government agency

Case studySoftware asset management

Overview

Solution: Software asset management Benefits: Improved infrastructure, policies and

procedures, better visibility of software usage

Technology: SAM Baseline, SAM AssessmentPartner: Business Connexion

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Bank of Clarke County is a full-service community bank with 12 branches throughout Northern Virginia in the US. The bank’s leadership team recognised that to continue to expand its business, it would need to gain deeper business insights to better target its products and services to the specific needs and requirements of its customers.

To drive enhanced performance and customer insight, the bank worked with Esri partner Datastory Consulting to adopt Esri’s Location Analytics platform and geographical information systems (GIS) technology. Using Esri’s ArcGIS Online platform – which was built using Microsoft Visual Studio and runs on the Windows operating system – and Esri Business Analyst Online, Datastory’s team created several interactive analyses for the bank’s directors. The team developed market assessments that incorporated area demographics, consumer expenditures and customer lifestyle information and combined this with hyper-local data about new residential and commercial developments and transit patterns.

By using the interactive maps and dashboards in Esri’s location analytics solution, the Bank of Clarke County’s directors and management staff can now explore and assess potential sites and the need for new products. The financial institution can also use this local market awareness to make knowledge-based decisions about how to successfully attract new customers, while continuing to serve existing ones.

“Esri Location Analytics has helped our managers understand how to leverage 130 years worth of banking experience to help us grow into a new marketplace, instead of letting the new marketplace overtake us,” says Serena Bowen, business analyst, Bank of Clarke County.

Esri has collaborated with Microsoft to deliver complete GIS and location solutions

for more than 20 years, while the company’s software solutions are compatible with Microsoft operating systems. This ensures that they provide the highest level of GIS functionality for customers in the financial services sector by enabling them to view, analyse, interpret, understand and visualise geographic data to make better business decisions.

Esri partner Datastory helps US community bank use analytics platform to harness local market and customer data to drive business growth

Bank of Clarke County

Case studyGIS and location analytics

Overview

Solution: GIS and location analyticsBenefits: Drives better performance and

customer insightTechnology: MicrosoftVisualStudio,Windows

operating systemPartner: Esri

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Founded in 1934 by 13 telephone company employees pooling U$65 each, Wescom Credit Union is one of the largest credit unions in the US with assets of more than U$2 billion and 22 branches in Southern California. The credit union provides a wide range of competitive products and banking services, which are supported by innovative technology that provides anytime, anywhere account access and a high level of service, to the retail consumer market.

Wescom has recently refocused its attention on member engagement and branch optimisation, aiming to provide a wider range of interactive and personal banking services, while remaining readily accessible to members.

Working in partnership with Esri partner RPM Consulting, Wescom doubled its branch network in the early 2000s. The credit union adopted Esri’s Business Analyst and ArcGIS platforms – which are built on Microsoft Visual Studio and run on the Windows platform – to gain new insight from its business data and provide a unique and enhanced customer service to its members. Wescom also aligned data about members’ lifestyles with Esri Tapestry segments to measure performance.

Esri’s software provides Wescom with a framework to review different business scenarios at both a local and a corporate level. It also gives them the ability to evaluate how changes will impact members in specific locations, or benefit the organisation. In addition, the solutions’ mapping analysis functionality enables the company to gain an enhanced understanding of how the various different aspects of the business are connected.

Using Esri’s software, Wescom can now identify the needs of its customers and deliver an enhanced customer experience to members. For example, the credit union can inform them about the location of the nearest no-fee ATMs and understanding usage

patterns via Branch Membership maps. “Esri technology allows us to better

understand and serve the financial needs of our members,” said Scott Bytof, marketing analyst at Westcom Credit Union. “Being able to map our membership and visually identify variances based upon geographic location and proximity to our branches provides insight that we can use today, and often leads us to new ideas and services.”

Esri has worked with Microsoft for more than 20 years to deliver complete GIS and location solutions that are fully compatible with Microsoft operating systems and software. This ensures the highest level of GIS functionality for its customers.

Esri’s ArcGIS and Business Analyst solutions enables US credit union to provide more interactive and personal banking services to members

Wescom Credit Union

Case studyGIS and location analytics

Overview

Solution: GIS and location analyticsBenefits: Provides a wider range of interactive and

personal banking services, enables credit union to tailor services to members

Technology: MicrosoftVisualStudio,Windowsplatform, ArcGIS

Partner: Esri

Aegon provides insurance, pensions and asset management solutions to customers in more than 25 countries. The company, which has earned A-level ratings from the three main credit rating agencies, provides insurance for around 475,000 cars in the Netherlands, as well as a range of other non-life insurance products. It also has a claim service supported by damage repair companies.

Aegon previously operated as a traditional insurance company, before establishing an online sales channel and two retail channels. However, the company quickly realised that it was difficult to maintain a full overview of the channels, the different audiences and the high turnover rates. In addition, the company’s portfolio contained a considerable share of defaulters and was challenged by fraudulent claims.

In an effort to rapidly increase the profitability of its digital channels and reduce the risk of losing money and its international reputation, Aegon contracted FRISS to implement its Fraud & Risk platform.

FRISS, which has deployed the solution for other (online-based) insurers, implemented its solution in a short timeframe. This enables Aegon to carry out risk assessments in the underwriting process and detect fraud in the claims writing

process. The solution is integrated with Aegon’s IT infrastructure to allow the company to carry out straight-through processing. The FRISS Fraud & Risk platform can be used with all of Aegon’s non-life insurance products to make its portfolio more profitable.

Aegon is now able to identify risks in the underwriting process more easily and has improved its ability to detect fraudulent claims. The underwriting defaulters were also removed from the company’s online sales and retail channels within four months. In addition, Aegon significantly improved the balance between the quantity and quality of the customers within its portfolio.

FRISS helps non-life insurer to improve its ability to detect fraud and mitigate risks in its customer portfolio

Aegon

Case studyFraud and risk management

Overview

Solution: Fraud and risk managementBenefits: Detects risks and fraud, enables

straight-through processing, ensures profitableportfolio

Technology: Microsoft Reporting, Hyper-V Server 2008R2,Windows2008R2,IIS7.5,SQLServer 2008 R2, .NET Framework

Partner: FRISS



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Boston-based investment firm Berkshire Partners has invested in more than 100 middle-market companies since 1986 and has a long history of partnering with the companies’ respective management teams to consistently achieve superior investment returns. Berkshire seeks to invest US$50 to US$500 million of equity capital in each portfolio company.

Previously, Berkshire used Microsoft Outlook to track tens of thousands of phone calls, e-mails and other activities with key constituents. However, the company wanted to develop a more efficient process to collect and access the data used to track, evaluate and manage each of the companies in its investment portfolio, as well as those it was considering investing in.

“We were in the market for a customer relationship management (CRM) solution and we knew we liked Microsoft Dynamics CRM because it integrated with Microsoft Outlook,” says Eric Souza, Berkshire’s IT director. “We came across Hitachi Solution’s website and saw that the company was Microsoft’s Financial Services Partner of the Year for the East Region. So, after doing some research and due-diligence about the company among our peers, we contacted it.”

Hitachi Solutions built a fundraising workflow model using Microsoft Dynamics CRM, which tracks the entire lifecycle of Berkshire’s fundraising activities, from the moment the fund is opened until it is closed.

“The tool also tracks very comprehensive data about the investor and provides a really important reporting element, which we couldn’t do with Microsoft Excel,” says Souza. “Now, when our employees are going to meet with a potential investor, he or she can bring up an investor profile report that provides a high level of pertinent information about the investor that the individual might need to know.” Another major application Hitachi Solutions provided

enabled Berkshire to track potential investments, each of which requires a lengthy analysis and decision process.

“We look at potentially investing in approximately 450 companies each year, which involves anything from a quick review of the company to a thorough due diligence investigation involving numerous members of our investment staff and outside resources conducting heavy due diligence over the course of several months,” says Souza. “Either way, and whether or not Berkshire decides to invest, the entire life cycle of the possible deal must be scrupulously recorded for business, regulatory and other purposes. Due to its experience working with private equity firms, Hitachi Solutions was able to help us enhance the process of tracking these business flow activities”

Souza concludes: “We had a great working relationship with the Hitachi Solutions team. Our system will require constant updates, so I expect we’ll be doing business with Hitachi Solutions for years.”

Hitachi Solutions helps US-based private equity firm to track and manage the companies in its current and future investment portfolios

Berkshire Partners

Case studyCustomer relationship management

Overview

Solution: Customer relationship management Benefits: Providescompleteinvestorprofiles,

efficientprocessesTechnology: Microsoft Dynamics CRMPartner: Hitachi Solutions

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Founded in 2001, Caxton FX specialises in foreign exchange and international payment transactions, as well as analysis and reports on foreign currency markets. Although the company generates an annual turnover of £700 million, the industry is highly competitive. Technology is a key driver for both the trading and analytical sides of the business, which need support systems with high levels of performance, availability and security.

Caxton FX wanted to implement a secure database platform that combined real-time replication, reporting services and data warehouse capabilities for its trading system.

“We wanted to run all our reports and foreign exchange transactions on a single trading platform, which is up around the clock,” says Mark Faithfull, chief technology officer, Caxton FX. “For that to work effectively, we needed a database platform for our replacement settlements. We aimed to build a solid platform for the future of the organisation.”

The company partnered with Microsoft Gold Partner Interoute, which owns and operates Europe’s largest cloud services platform and combines a large spread of physical and virtual data centres with managed services for an end-to-end hosted solution across the world’s major financial centres. Interoute implemented a hybrid cloud configuration to enable Caxton FX to run its trading platform using Microsoft SQL Server 2012 Enterprise with Windows Server 2008 R2 in a hosted private cloud at Interoute’s data centre. This was then replicated in a second

physical database hosted within Caxton FX’s own internal cloud infrastructure, which is part of a data warehouse and real-time reporting service.

Interoute also designed the new infrastructure to ensure that Caxton FX can deliver the highest levels of security for its currency trading and prepaid currency card clients.

Caxton FX now has a reliable, cost-effective, low-maintenance database framework, which supports process-intensive trades and enables analysts to create self-service reports. In addition, running the trading platform in Interoute’s private cloud has increased the security and resilience of Caxton FX’s platform, minimised the costs usually associated with a major infrastructure project and extended the lifecycle of its existing IT systems. With reduced licensing, hardware and administration costs, Caxton FX is building a strong business for the future.

Interoute enables foreign exchange specialist to secure its trading platform with a hybrid cloud solution built on Microsoft SQL Server 2012 Enterprise

Caxton FX

Case studyCloud computing

Overview

Solution: Hybrid cloud Benefits: Increased security of the trading plat-

form and reduced licensing, hardware and administration costs

Technology: MicrosoftSQLServer2012EnterprisewithWindowsServer2008R2

Partner: Interoute

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Falcon Group acts as an alternative source of innovative structured solutions for corporate and financial institutions across the globe. In addition to offering out-of-the-box solutions, the organisation provides advice to its clients to enable them to create and fund bespoke structured solutions.

In 2011, Falcon Group faced difficulties with its incumbent IT partner, which was not providing the level of service response and overall technical leadership the company required. In addition, the company needed to develop a new approach to solving various other business challenges.

The company commissioned ITRM to assess its existing IT infrastructure and services to develop a solution that would combine high performance and availability with scalability, while ensuring compliance with the industry’s security requirements. Falcon Group also wanted a fully managed services agreement that ensured ITRM would respond quickly to all IT requirements and maintain technical leadership of the IT infrastructure.

Working in collaboration with various members of Falcon Group’s board and departments, ITRM identified a number of key deliverables that would enable them to address the company’s current and future business needs. ITRM proposed a solution that incorporated a highly resilient virtualised network built on various Microsoft Windows Server technologies, as well as a replacement desktop infrastructure using the latest Windows

operating system. The solution also included a secure remote desktop service; resilient internet connectivity; secure cloud-based anti-virus, anti-spam and web content filtering functionality; and disaster recovery capabilities.

ITRM’s senior solutions architects collaborated with all key stakeholders to outline the full scope of the project and define key milestones before implementing the solution. This plan was clearly communicated to employees at all levels and was executed with minimal disruption to Falcon Group’s usual business operations.

The solution not only ensures that Falcon Group’s workforce is well equipped and productive, it also provides the entire organisation with a high degree of flexibility, mobility and security. It is backed by a comprehensive managed services agreement that provides Falcon Group with vastly improved response times and an increased overall return on investment.

IT managed services and solutions provider ITRM enables Falcon Group to improve security with Windows Server-based solution

Falcon Group

Case studyManaged services

Overview

Solution: Managed servicesBenefits: Increases employee productivity,

improves security Technology: WindowsServerPartner: ITRM

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In late 2012, Finland-based wealth management firms IceCapital Asset Management and eQ Asset Management merged. The new company, known as eQ Asset Management (eQ) serves more than 4,000 customers, runs 25 mutual funds and manages over a6 billion worth of assets. As a result of the merger, eQ was operating three different portfolio systems, two fund unit registers, a separate customer relationship management (CRM) system, various versions of Microsoft Excel and a data warehouse solution for reporting.

To restructure its IT environment, eQ implemented Model IT’s OneFactor platform, which unifies and runs all investment and fund management processes. Built on the Microsoft Dynamics CRM platform, OneFactor covers various business areas including, sales and customer relationship management, portfolio and fund management, custody and reporting.

“We renewed our systems via a step-by-step process,” says Taru Järvi, head of administration at eQ. “The first fund valuations, accounting and unit holder registry were converted into OneFactor over an eight-week period, while the entire platform was operational nine months from the start date. Now we can run all fund management operations on one platform.”

While eQ retained its in-house built reporting data warehouse, the company now stores all customer, portfolios, transactions, holdings, bank accounts, prices, limits and benchmarks data in OneFactor. This enables eQ’s employees to access data easily, saving time and money.

“We have achieved not only great savings in operating expenses, but we have also been able to significantly reduce manual work,” says Järvi. “Microsoft Dynamics CRM offers great flexibility, while new products and services are quick and easy to develop and implement. This is important for maintaining and developing

competitive advantage, as well as keeping down costs when adapting to new regulations like Alternative Investment Fund Managers Directive and Foreign Account Tax Compliance Act.”

Microsoft Dynamics CRM provides Model IT and its customers with an innovative application development platform and enables experienced personnel to develop company specific reports, processes and integrations to web portals and other services as needed. As Microsoft’s development team adds new features to the Dynamics CRM platform, Model IT’s team will continue to create new business logic and functionality, while eQ will modify the framework by adding new reports, dashboards and workflows.

“We are excited to see how new features of Microsoft Dynamics CRM – such as cloud services, business intelligence tools and improved data base performance – will help our customers,” says Pekka Häkkinen from Model IT. “We don’t need to worry about integration to mobile devices, or compatibility issues with new operating systems and database versions. New developments in Microsoft Dynamics CRM will help us to focus on developing OneFactor.”

Model IT enables wealth management firm to consolidate investment and fund management processes on its Microsoft Dynamics CRM platform OneFactor

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Case studyFund management

Overview

Solution: Fund management Benefits: Single platform for all investment and

fund management processes, reduced operating costs, ensures regulatory compliance

Technology: Microsoft Dynamics CRM Partner: Model IT

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The solution was designed in cooperation with the customer and automatically orchestrates input and actions from consumer, claim staff, insurer, retail chain and repair partner. The solution is built on the standard Nordic Insurance Software (NIS) platform with a retail-labelled consumer portal running inside the retailer’s website, and with web service integrations entering directly into the repair shop for instant online case management.

The customer, Willis, one of the world’s largest insurance brokers and manages the scheme on behalf of an insurer and a major national retail chain. The scheme aims to increase consumer loyalty via safety packages sold as part of the mobile subscription service.

Software robotics is scalable and handles communication between parties, financial registrations, case management and decision making within configurable limits. The robotic engine allows human interaction anywhere in the process flows and is able to resume full automation after both planned and unplanned intervention.

Because so many participants are involved in the processes, it has been an advantage to use the Microsoft Azure platform as a focal point for

everyone’s efforts. The platform has also been an important factor in achieving a delivery time of six weeks from project definition to live delivery.

The solution ensures consistency and punctuality for the consumer, resulting in a higher service quality. The major part of manual repetitive work has been automated, leading to labour savings and oversight reduction.

Nordic Insurance Software has based the solution on the Microsoft SQL Server and SSRS with an open application planning interface created on the .NET platform. The open structure makes it possible to create and deliver information to relevant parties with the desired information detail level.

Affinity Smartphone Insurance has worked with Nordic Insurance Software to implement a complete Microsoft Azure-based solution for integrating store-bought insurance and self-service robot-driven claim handling

Affinity Smartphone Insurance

Case studyAutomated gadget insurance and claim solution

Overview

Solution: Automated gadget insurance and claimBenefits: Better consistency and punctuality for

the customer, higher quality of service, labour savings

Technology: MicrosoftWindowsAzure,SQLServer,.NETPartner: Nordic Insurance Software

Since 2003, Rapid Addition has been the leading FIX protocol software solutions provider to the global electronic marketplace. Our founders comprise some of the best-known names in the industry.

A fully independent company, headquartered in the UK. Rapid Addition works with many of the leading global financial institutions, including banks, broker-dealers, exchanges, MTFs, Foreign Exchange (FX) houses, and investment managers

RA-ShortCut™ is a set of accelerators that integrate into Microsoft’s BizTalk middleware platform, enabling simple transformation and normalisation between multiple versions of the FIX protocols, and other protocols such as EMX, SWIFT, XML and many others. RA-ShortCut™ and Microsoft BizTalk offer an unprecedented opportunity to financial institutions of all types and sizes to reduce risk, manage costs of automation, and achieve true Straight Through Processing (STP).

The RA–Cheetah™ FIX engine is the highest performing messaging engine for the FIX protocol. Whether you need a low-latency .NET / C# FIX engine or a low-latency Java FIX Engine, RA-Cheetah provides the lowest-latency FIX Engine available on the market today. Built on Rapid Additions Generation Zero libraries these engines have very low latency and eliminate jitter caused by Garbage Collection.

Ross LucasHead of SalesTel: + 44 [email protected]

International House, 1-6 Yarmouth Place, London W1J 7BU


http://www.rapidaddition.com

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Thomson Reuters provides business tools and information to decision makers across several markets, including finance, healthcare, science, and media.

When the Australian Securities & Investments Commission (ASIC) introduced new legislation governing the reporting of short-position trades in June 2010, Thomson Reuters had just six weeks to ensure its trading platform complied with the requirements. The ASIC legislation mandated that all short-position trades – which are sometimes used to sell financial products that are repurchased for a lower price at a later date – must adhere to specific rules, while all related data must be submitted to the commission within three days of making the trade.

Thomson Reuters contracted Microsoft Silver Partner Rapid Addition to create a solution for reporting short-position trades to the ASIC in the short timeframe. Rapid Addition’s development team created a web-based application using Microsoft BizTalk Server, Windows Communication Foundation, its in-house adaptors, RA-ShortCut for FIX – the RA FIX adaptor for BizTalk – Microsoft SQL Server and the Thomson Reuters Elektron cloud platform. The solution collects short-position trading data – such as price, quantity and trade timeline details – from multiple third-party trading systems and transmits it to the ASIC’s central repository using the Financial Information eXchange (FIX) protocol.

Toby Corballis, Rapid Addition CEO, says: “Incorporating our FIX engine technology RA-Cheetah with Microsoft BizTalk Server extended its ability to work with data formats as diverse as SWIFT, FTP, and XML alongside the FIX protocol. It supports Thomson Reuters clients in fulfilling their submission obligations to the ASIC.”

Following the implementation, Thomson Reuters launched one of the first short-position reporting solutions for Australian trades and is listed as one of the few third-party providers whose solutions comply with the country’s trading rules. “With BizTalk Server development tools supporting the company, we can respond quickly to new business requirements, keep development costs low and maintain one of the most successful financial market platforms in the world,” says Mike Powell, global head of enterprise content at Thomson Reuters.

The development environment in BizTalk Server is visual and intuitive, which helps Corballis and his team accelerate the development lifecycle. “With BizTalk Server, our team concentrated on the business rules and requirements for the short-position trades in Australia and addressed challenges quickly,” says Powell. “If we hadn’t used BizTalk Server, it probably would have taken us up to four weeks longer to complete the project.”

Supported by Rapid Addition, Thomson Reuters can now accommodate changing regulatory requirements across industries and countries, and create easy-to-use interfaces for highly complex systems and transactions.

Rapid Addition leveraged Microsoft BizTalk Server 2009 to develop an equity short-position reporting solution in six weeks

Thomson Reuters UK

Case studyTrade reporting and compliance

Overview

Solution: Trade reporting and complianceBenefits: Complies with ASIC short-position

trade reporting legislation, accelerates development lifecycle

Technology: MicrosoftBizTalkServer,Windows Communication Foundation, SQLServer

Partner: Rapid Addition

passion to deliver

www.sidenis.comYou don’t have to speak IT, we speak finance!

deliver customized software solutions - fast and agileoperate cost efficientlysupport the full application life cycle

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SWiSS m

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http://www.sidenis.com

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Swiss Re is a global reinsurance leader that covers standard risks, as well as tailor-made solutions for all types of business. Swiss Re has an excellent reputation for its unique business expertise and power of innovation. S&P rates Swiss Re AA- with a stable outlook.

For many years, Swiss Re assessed underwriting risks using a variety of customised costing tools, which operated on a standalone basis and it was not possible to consistently apply market data, regulatory requirements and steering parameters throughout the company. Swiss Re thus decided to design its vision for an integrated pricing landscape that ensures the coherent valuation of all risks that are underwritten.

An essential pillar for achieving this objective was a centralised master data system that manages all reference data and costing-relevant parameters. Sidenis implemented this system in close collaboration with Swiss Re’s experts by applying an agile development process. Four months after project start the first release was rolled out productively. The Systemorph platform was selected as architecture base. It supports close business and IT interaction by providing ultra-rapid development features including a well-defined, domain-specific language.

In order to manage model parameters centrally, the data language between the tools (reference data) had to be unified. Common terminology facilitates standardised parameters for risk models and economic value management. Ensuring consistent results over time is a key requirement for internal steering measures and also regulatory compliance. A multi-temporal data model was therefore designed, meaning that the parameters applied may differ by n-temporal or discrete dimensions.

The master data system provides data management via a modern and simple web user interface. It hides the underlying complexity of data versioning while efficiently supporting

the decentralised workflow for collecting and publishing steering parameters. The global distribution of the master data into the different costing applications implemented in the various technologies, such as C# and Java, is an extraordinary challenge, and the solution provides interoperable services based on open standards including OData and Web Services (SOAP). The chosen Systemorph Platform ships with out-of-the-box components to model, version, manage and distribute data in an easy and efficient way.

The solution enables the systematic and robust implementation of tactical and strategic business decisions across the company. Parameter updates can be rolled out globally within a single day, and the system also supports overall business planning while ensuring transparency towards auditors and regulators.

The data is hosted on a Microsoft SQL Server database and the system runs on load-balanced Windows Servers to carry out the numerous concurrent calls of the client applications. The solution is developed with Microsoft Visual Studio 2013 Premium, ASP.NET MVC and C# as the programming language and Team Foundation Server 2013 as the ALM tool.

Global Reinsurer centralises costing master data to efficiently steer core business

Swiss Re

Case studyCosting master data system

Overview

Solution: Costing master data system Benefits: Consistent, centralised and fast business

steering while maintaining decentralised content authority

Technology: Systemorph,SQLServer,WindowsServer,Visual Studio 2013 Premium, ASP.NET MVC, C#, Team Foundation Server 2013

Partner: Sidenis

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SIX Swiss Exchange is an independent exchange in Europe owned by SIX, which also provides services for card payments, settlement and clearing of financial transactions, and custody of securities.

In the past, the data for the group’s risk model was kept in Microsoft Excel spreadsheets and shared by e-mail. This resulted in loss of transparency and ease of use, which meant that a specialist team was required to maintain the model.

The SIX group chose to implement the Systemorph Platform to optimise its underlying data processes, increase the quality and efficiency of its risk control and reporting processes, implement clear data ownership, introduce a transparent audit-trail and improve data quality.

The group’s objective was to de-centralise data ownership by allowing data owners to enter data themselves rather than sending it to a central team. Because the Systemorph Platform keeps an audit trail, SIX can track who has entered and altered which data and when. The solution’s documentation function also ensures data quality and provides additional context by allowing users to attach files or add notes. Links to existing databases and systems are supported to gain an overall integrated workflow.

“We have chosen Systemorph Platform with one goal in mind: to increase the quality and efficiency of our processes,” says Ralf Jürgens, SIX’s chief risk officer.

The project started in August 2014 and is scheduled to conclude in October 2014. This short timeframe is only possible thanks to Systemorph’s flexible platform architecture and framework. All integration work is being carried out by Systemorph’s system integration partner Sidenis (read its case study on page 71). Within only a few days after project inception, first results could already be shared with the client.

“We started seeing results after only two weeks,” says Jürgens. “This allows for direct project steering.” Once the system is fully rolled out, SIX will benefit

from enhanced data quality and gain full visibility of its risk model. Context-aware data management ensures that comments and attachments can be found directly where the data is located. The user interface also makes it easier tocommunicateand share results. Reports are always up to date, meaning that the risk of using out-of-date information is kept to a minimum.

By linking Systemorph with existing in-house databases, models and reports can be populated with data automatically, eliminating the need to move data manually. The system improves process efficiency and data quality, allowing people to focus on business-critical tasks rather than data management.

Special offer:Would you like to see your data running on the Systemorph Platform? Systemorph is offering free prototypes for the first five requests it receives. Contact [email protected]

The owner of the Swiss stock exchange turns to the Systemorph Platform to improve its risk management and reporting processes, and enhance data quality

SIX

Case studyData management

Overview

Solution: Data managementBenefits: Improved data quality, enhanced

reporting and decision-making, transparent audit trail

Technology: Systemorph PlatformPartner: Systemorph


Peritus Insurance and Claims is a comprehensive solution for insurance companies for mangagement of damage, health and life/disability insurance. The solution is based on Microsoft Dynamics AX, Microsoft Dynamics CRM and Microsoft Sharepoint, - all fully integrated.

Powered by

• Contractmanagement• Coveragetypes• Membermanagement• Multi-componentpricing• Pricesimulation• Automaticcostallocation• Multiplereassurancesfacilitated• ProjectbasedcaseaccountinginERP

Management

• Automaticcoveragecheck• Historytracking• Actionandactivityplanning• Automaticnoticetocustomer/institutions• Journal• Diagnosis,classificationofdamage• Budgeting• Displayofincurredcost

Damage/injury

• MicrosoftCRM• Contractoverview• Coverageoverview• Offers(calculatedinERPandreturnedtoCRM)• Automatictransferofacceptedoffers• Brokershandling,(commissionetc)

Marketing

Phone: +47 932 64 310 E-mail: [email protected] www.peritus.no


http://www.peritus.no

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Global insurance company Generali, which is based in Turkey, wanted to establish new online channels that would enable it to introduce personalised offers to customers, especially those in the motor insurance, casco and mandatory traffic branches.

Generali engaged VeriPark, which has extensive experience in developing customer relationship management tools, to implement a solution that would match its visionary service concept and enable it to gain a high return on investment.

VeriPark’s Microsoft Dynamics CRM-based finance and insurance vertical VeriTouch was deployed to integrate the information stored on different platforms and consolidate it on a single platform. By doing this, the application provides sales representatives with a 360–degree view of each customer’s data on a single screen, enabling them to use this information to instantly create an appealing customised offer.

VeriTouch is used in collaboration with VeriPark’s VeriBranch solution to enable the front pages and main insurance services, which were originally developed for a single channel, to be deployed on other channels. This has reduced the costs for adding new channels, while transactions that require different channels can be completed on a single screen, offering the most comprehensive service throughout the entire customer lifecycle.

VeriPark and Generali adopted a phased approach to roll out the solutions. In the first phase, VeriPark implemented various modern distribution channels for internet sales and call centre using its VeriBranch solution, which is a flexible infrastructure allowing new alternative channels and products to be easily integrated with the system with minimum cost.

Meanwhile, the customer data collection, information authentication, risk management and quote preparation functionality reduces the need for long, time-consuming processes, which can

often cause customer loss. Customers are able to complete the process online, while personal insurance consultants will be able to view the process at the call centre on a single screen. In addition, the system is integrated with Generali’s website, enabling customers to confirm offers and create online insurance policies by providing their data and making their own payments.

Following the implementation of VeriPark’s solutions, Generali can now offer quotes in one minute and create insurance policies in three minutes. The company has also become a trailblazer for offering customer-centric insurance systems and through its innovative online insurance sales project, aims to improve employee productivity.

VeriPark will continue to support Generali and help the company lead changes in the industry.

VeriPark deploys its Microsoft Dynamics CRM-based solution to help a leading insurance company to improve online sales channels

Generali Insurance

Case studyOnline insurance sales

Overview

Solution: Online insurance salesBenefits: Single 360-degree of customers, gener-

ates customised offers, quick and easy to create online quotes and policies

Technology: Microsoft Dynamics CRMPartner: VeriPark

The Saudi Investment Bank (SAIB) is a prominent financial institution that has been successfully operating in the Kingdom of Saudi Arabia (KSA) for more than 35 years. SAIB, which has more than 48 branches and 11 branches dedicated to female customers, offers traditional wholesale, retail and commercial banking products. The company also arranges the financing of quasi-government, private industrial sectors and trade finance products for facilitating imports and increasing Saudi exports.

Several years ago SAIB decided to enter the retail banking sector. It developed a range of Sharia-compliant products and services including Murabaha investments and personal finance solutions, such as loans for specific goods.

However, retail banking in the KSA is fiercely competitive and has a multiple major players. Despite developing a range of retail banking products that suited the needs of customers, SAIB’s entry into the market was less than successful. The bank relied on manual process, which meant that it took between three and five days to open a bank account or approve a loan, while customer service was sporadic. These lengthy processes undermined the bank’s entry into the retail sector. “Our first attempt at breaking into the retail market was difficult due to the turnaround time needed to process customer applications,” says Suliman Abdulaziz Al-Obaid, general manager of IT and shared services, SAIB.

SAIB had a series of core banking legacy systems but as these were not suitable for retail operations it decided to implement a dedicated customer relationship management (CRM) system. Al-Obaid, who had helped to deploy a CRM solution in a previous role at another major retail bank, proposed Microsoft Dynamics CRM to help add value to SAIB’s retail operations. “After seeing Microsoft Dynamics CRM, it was clear that it is a powerful

tool,” says Al-Obaid. “It’s easier to implement than other CRM platforms, and because of its familiar Windows interface, is also much easier for front-office staff to use. Plus, it gained very positive feedback for the user experience.”

SAIB contracted its IT partner VeriPark to implement the Microsoft Dynamics CRM platform and VeriTouch, an operational CRM technology designed to dovetail with Dynamics CRM to enhance customer relationship management. VeriTouch, developed by VeriPark, is a vertical solution that has been specifically developed for the financial services industry on the Microsoft Dynamics CRM platform. The solution has been certified for use with Microsoft Dynamics and meets the highest Dynamics implementation standards.

By deploying Dynamics CRM and Veritouch, SAIB aimed to increase customer retention and customer acquisition, improve customer relationships, and enhance sales and marketing. It also wanted to ensure it established an efficient complaints management process, effective processes to bring new customers onboard, and good sales origination practices.

Al-Obaid added: “Clearly in the retail sector CRM is very important. With Dynamics CRM Microsoft has the right vision. It’s the right tool and our expectations were high.”

VeriPark implemented a large number of modules including call centre desktop, complaints management, retail customer on-boarding and account opening, loyalty, marketing, sale and prospect management, and electronic forms.

SAIB has experienced significant results since deploying Microsoft Dynamics CRM and has reduced loan approval and account opening times from a few days to less than 30 minutes.

Furthermore, the company now has a centralised view of customers and the ability to

The Saudi Investment Bank drives into the retail market and grows market share with Microsoft Dynamics CRM

Saudi Investment Bank

Case studyCustomer relationship management

77

Overview

Solution: Customer relationship managementBenefits: Banking channels primed for new

products, increased customer acquisition and retention

Technology: Microsoft Dynamics CRMPartner: VeriPark

cross sell and up sell products. When a customer enters an SAIB branch, a branch employee can now immediately see the complete history of interactions with that customer, from complaints and resolutions, to product purchases and outstanding issues. This information workflow extends across the entire SAIB infrastructure so when new products are added to the bank’s portfolio employees can make instant cross selling and up selling assessments based on the customer’s history.

Multiple processes for different bank departments have also been customised to meet the workflow and information requirement of each department, while time management has been optimised with Microsoft Customer Care Framework, interactive voice response and customer telephony integration.

SAIB also has a centralised Microsoft Dynamics CRM data repository for all customer information, which can be used as a foundation for business intelligence (BI) and data analytics. This enables SAIB to further refine its product offerings based on customer behaviour and preferences.

Using the data repository and BI functionality, SAIB can ensure all of its channels are primed for the launch of new products, such as credit cards, by providing both call centre and branch employees with the customer information they

need to make correct decisions and give accurate customer feedback. SAIB can now cement its position in the retail sector as a bank that provides products and services that meet its customers’ needs.

Microsoft Dynamics CRM has not only helped SAIB establish itself in the retail-banking sector, but has also directly driven its profitability and revenue. “The figures speak for themselves,” says Al-Obaid. “Microsoft Dynamics CRM has helped us drive up our overall bank revenue, increase our market share in consumer loans dramatically, increase our conversion and win rates and customer satisfaction. In a market characterised by fierce competition, our overall 2013 market growth was higher than the market average and was actually the largest of any bank in the KSA.”

VeriPark achieved a 2014 Microsoft Industry Excellence award for its work with SAIB

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Wirebird has deep IT skills in designing, building, migrating and supporting business solutions, with a reputation for solving complex IT integration assignments for many valued clients.

Wirebird recommends Microsoft software

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As an independent fund manager with aging systems, there was no doubt in anyone’s mind that radicalisation was inevitable. Business agility, long lasting adaptable technology and supporting remote working are all key enterprise objectives for this business.

The decision to roll out Microsoft Office 365 was borne through the requirement to update and refresh current technology, integrating SharePoint and Active Directory within a cloud platform to enable a single document management system for all staff.

Email migration was the first priority, with systems then updated from Office 2007 to Office 2013, all in preparation to migrate the entire infrastructure onto the Office 365 platform. Data was then transferred to SharePoint 2013, thus completing the migration.

Modernisation is natural, but it often takes a willing champion to lead the charge in what some may see as the unknown. Unfamiliarity breeds reluctance to change and this is where Wirebird plays an important advisory role.With SharePoint already in place throughout Wirebird, the benefits were easy to quantify to the customer. Integration, collaboration and customisation all help tailor the solution to the business in question.

Issues prevalent in the financial sector include regulation and enterprise cost reduction. This applies to all areas of business and IT should be considered the glue, connecting different departments and office locations. Collaboration and communication are of the upmost importance and IT have a responsibility to ensure this link is not broken.

Microsoft Office 365 has some immediately obvious benefits, especially for an industry which is heavily regulated. Security and privacy means the risk of information being shared unintentionally is heavily mitigated.

Working throughout Europe, the customer needed to be sure documents would not only get to the recipient without issue but that document fidelity was preserved, whatever device is being used. Refreshing old infrastructure was a crucial part of business development, and can easily be developed and extended as and when required. Therefore the company has created a robust and long-term solution for the future.

Overview

Solution: Communication and collaborationBenefits: Cost reduction, business agility, single

document managementTechnology: MicrosoftOffice365,SharePoint2013,

Active DirectoryPartner: Wirebird

Migration to Office 365 proves to be an incremental part of integrating a data management system for an independent fund manager

Independent fund manager

Case studyCommunication and collaboration

“Unfamiliarly breeds reluctance to change and this is where Wirebirdplaysanimportant advisory role”

Successful CRM. Delivered.

Prepare for CRM Success

www.consultcrm.co.ukThe Coliseum, Watchmoor Park, Riverside Way, Camberley, GU15 3YLT: +44 (0) 845 450 1427E: [email protected]

http://www.consultcrm.co.uk


81

Solution profileCustomer relationship management

ConsultCRMHelping financial sector organisations understand and manage key business relationships and processes with the aid of Microsoft Dynamics CRM

Over the past ten years, ConsultCRM has helped more than 250 organisations to deploy Microsoft Dynamics CRM to assist with specific business processes, and to unlock and understand key relationships with clients, prospects and advisors.

In recent years, the firm has seen a couple of noticeable changes in the way organisations view customer relationship management (CRM) and its role and importance within the business. This is partly down to the change in deployment options, with many organisations now looking to deploy cloud-based solutions in a short delivery period. To achieve this, companies look to ConsultCRM to provide an approach, solutions and templates to speed up the deployment process and leverage best practice approaches and processes.

ConsultCRM has produced a number of templates to support these engagements, which provide pre-built functionality and features that compliments the already rich feature set available in the Microsoft Dynamics CRM standard solution.

These templates can be focused on a specific sector, such as corporate finance, or provide an element of functionality that can be useful across many different areas of the financial sector. A good example of this is using CRM to analyse and understand the value of a relationship with a given advisor or intermediary firm, providing insightful views and visibility on the strength of a reciprocal relationship.

Continuing on the theme of providing best-of-breed solutions to clients, ConsultCRM also works with leading providers of CRM mobile apps to provide mobile workers with key information securely on their devices and tablets. It also engages with e-mail marketing companies to provide clients and prospects with very relevant communications; and

Microsoft SharePoint solutions to support comprehensive document management requirements interacting with CRM data.

Following its work on projects conducted within corporate finance, private equity, hedge funds, asset management and advisory firms, the company has been invited into the Microsoft Dynamics Inner Circle, an elite group of strategic partners across the globe with a commitment to customers reflected in their business performance and high level of sales achievement.

ConsultCRM’s focus and experience with Microsoft Dynamics CRM and templates for the finance and professional sectors will provide organisations with a comprehensive service and assistance with getting the most from CRM in a timely and cost-effective manner.

Key features

• Pre-built functionality and features• Fast deployment

The UK’s leading soluti on for the insurance sector providing a business criti cal backbone through a single platf orm

To fi nd out more contact us: www.core.co.uk | [email protected]

1 Alie Street, London E1 8DE | +44 207 626 0516 Core’s case management soluti on uti lises Microsoft Sharepoint, Offi ce 365 and K2 Workfl ow

Underwriti ng and controls

Claims management

Risk management

Incident management

Complaint and dispute management

Applicati on management

“This system is much bett er, so much quicker and so much easier to use… it is a huge improvement.”

Tim Edwards, Head of BI and Development, Talbot Validus Group

Core’s soluti on has helped leading insurance and reinsurance underwriters, Talbot Validus Group be more effi cient, work smarter and have happier end users.

http://www.core.co.uk


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Solution profileManaging claims

Insurance Case ManagementCore has created a customisable insurance Case Management platform, which has been implemented by some of the UK’s biggest insurers

At many insurers, reinsurers and underwriters, knowledge and processes are not integrated well. Information or knowledge often resides in multiple systems, formats and in people’s heads.

Efficient and successful organisations bring together robust repeatable processes with real-time information. This is business critical in the insurance sector where processes typically involve underwriting and controls, claim management, risk management, incident management, complaint or dispute management and application management.

Technology to underpin this type of business needs to support exception-handling, collaboration, decision-making, unstructured information, negotiations and paper-flows.

Creating a bespoke system from scratch is time consuming and expensive so Core has developed a customisable insurance Case Management platform. This platform supports efficient policy and claims management with additional support for document control, while complying with industry regulations and risk reduction. It combines Microsoft’s premium business

collaboration solution SharePoint with K2’s workflows and case management framework. The end-solution is a platform that can be developed and adapted to individual needs.

Features include: attractive branded user interfaces; tailored user and team centric dashboards providing a unified view for user and case workloads; and streamlined business process. The dynamic workflow solution is highly adaptable and extendable to adapt to evolving business needs and offers a detailed reporting metric and auditing.

This single platform solution provides efficiency and security around document control and compliance, operational efficiency, cost reduction, fast information retrieval and knowledge sharing.

Core’s highly skilled SharePoint and K2 project team has carried out migrations and upgrades for some of the UK’s largest financial services organisations and has a deep understanding of the specific needs of the insurance sector.

“This solution is much better, so much quicker and so much easier to use...it is a huge improvement,” says Tim Edwards, head of business intelligence and development at Talbot Validus Group.

Key features

•Secureandefficientdocumentcontrol• Reduced costs

S I M P L I F Y Y O U R B U S I N E S S

type to find...

www . fi l e l i n x . c o . u k

F i l e L i n x B e n e l u x B . V . | i n f o @ fi l e l i n x . c o m | + 3 1 ( 0 ) 8 8 - 8 5 0 3 7 0 0

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Solution profileFile management

Financial Files plug-in Navision and Dynamics AXEnable staff with all the files they need at their fingertips

Certain financial transactions have to be substantiated by archiving correspondence, legal documents, and saved e-mail conversations. However, many enterprise resource planning (ERP) and accounting systems lack efficient functions for building, locating and managing financial files. While customers can usually attach files to transactions, managing and finding documents is anything but easy and takes too much time. FileLinx offers a ready-to-go solution that eliminates all this hassle.

Financial Files plug-in for Navision and Microsoft Dynamics AX couldn’t be simpler. In an ERP system or accounting software there is just one button for all financial transaction (sales order, purchase order or invoice). This button serves as a link that takes users straight to the file they want by pressing the button to open the linked file. In the file, users can find all the e-mails, legal documents and correspondence they are looking for.

The file is created using a unique method that allows users to build files quickly and effortlessly. By simply creating a smart link to the financial system, users can drag e-mails straight into the file and automatically attach documents and

scans. Automatic detection of new and/or edited documents ensures the file is always up to date.

FileLinx’s solution gives its customers’ ERP system the capability to execute tasks and specific automatic actions. The functionalities that can be added to the solution include mobile invoice authorisation, OCR scanning, linking to customers, financial reports or other related content records. Users can also receive alerts and monitor their financial and customer data in Microsoft SQL Server databases and create workflows without programming. In addition, customers can add tasks, authorisations, e-mail messages, data changes and many other actions to an event within their own system.

It is essential for financial staff to have all relevant information at their fingertips. The only problem is that the information they need was probably created using a variety of different applications, and is located in a huge number of files, documents, e-mails and letters. Locating specific data can be as difficult as finding a needle in a haystack. Efficiency takes a nosedive. Yet without the right information, a company’s financial staff cannot complete their daily tasks.

FileLinx is ideally suited to the financial services sector, because it supports the creation of digital files, invoice authorisations, annual reports and all statutory audit procedures. FileLinx is fully compatible with most financial accounting software packages.

Key features

• Out-of-the-box solution •Createsgreaterefficiencyandcontrol

Collaboration

Cloud

CRM

Solutions for the City

GMA is a London-based IT consultancy which works exclusively with Financial Services clients. Almost all firms in the sector face similar challenges in a number of areas including compliance & regulation, operations and client-facing communications. We help our clients by using collaboration, cloud and CRM technologies, such as Microsoft SharePoint and Azure, to rapidly and cost-effectively deliver business applications to meet challenges such as these. In essence, we make our clients’ lives easier by helping them run their organisations more efficiently and effectively whilst meeting regulatory and audit requirements. To learn more about solutions we have delivered for our clients please visit the 'What We've Done' section on our website.

w: www.gmaconsulting.com e: [email protected] t: +44 (0)20 7960 2880

http://www.gmaconsulting.com


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Solution profileCommunication and collaboration

Microsoft SharePoint IT consultancy firm GMA helps financial services clients to implement bespoke solutions based on the Microsoft SharePoint platform and do more with less

Microsoft SharePoint is a versatile and feature-rich application, which can be used to carry out a wide range of tasks. While many organisations view SharePoint as a ‘dumping ground’ for documents and other content, GMA’s vision for SharePoint has always been very different.

Since the company was founded in 2010, it has used SharePoint with various add-ons, such as Qorus DocGeneration and Nintex Workflow, to provide a powerful and flexible platform for rapid and cost-effective application development. GMA’s perspective is one that resonates very strongly with its clients.

Over the past few years, financial services organisations have faced pressure to do more with less as a result of internal budget constraints, and to comply with an increasing number of compliance and regulatory requirements.

GMA’s recent project to provide an asset management client with an automated solution that generates customer presentations clearly illustrates how its SharePoint-based applications can help to meet these challenges.

The client’s objective was to improve the efficiency of generating customer presentations by automating the end-to-end processes, while ensuring that these processes were compliant and easy to audit. This required GMA to provide a solution that ensured disclaimers and other

regulatory notices were always correct and up to date, as well as a clear audit trail of who requested, produced and approved the output.

Client presentations are built from a number of different Microsoft PowerPoint slide decks, including standard components such as a firm overview section. Users must also upload custom components, such as decks detailing the performance of a specific fund. All decks loaded into the solution must go through a Nintex Workflow-based Compliance approval process before they can be used. Qorus integrates the standard and custom components within a standardised presentation structure. Correct disclaimers are automatically created using business rules based on factors, such as customer type and domicile. All presentations are stored in SharePoint, while the client’s records are updated in the customer relationship management system – in this case Salesforce.

In addition, GMA’s client wanted to keep costs low. In the past, the client’s only option would have been to use a standalone third-party application, which could not have been integrated with other tools and would have been expensive to buy and maintain. As the client already used SharePoint 2013 as its core intranet and collaboration tool, this meant that purchasing additional software was not necessary.

GMA has delivered other marketing compliance and generation solutions including the automated generation of monthly fact sheets. These bespoke SharePoint-based applications definitely help the clients to ensure compliance and do more with less.

Key features

• Ensures regulatory compliance• Rapid and cost-effective application development

89

Solution profileCloud computing

Microsoft Private CloudKelway recommends the Microsoft Private Cloud, which is designed to allow all services to be moved to the data centre

The pace of change in IT is exciting and challenging in equal measure. However, clients often face challenges with legacy application sets running on old hardware (which for regulatory reasons will need to be kept for a number of years to come), as well as wanting to consolidate more modern systems, both in-house developed and third party. Increasing demands on IT are leading to a requirement for new, modernised services and ways of interacting with the business, which tightens availability requirements while needing a greater degree of flexibility.

The Microsoft Private Cloud platform recommended by Kelway offers a highly integrated set of technologies that combines base virtualisation with management, monitoring and orchestration tools that tie the complete stack together from hardware through to the end application. It allows for a high degree of flexibility and scalability in the platform with advanced features. These include self-service and orchestration with the ability to monitor not just the infrastructure but to also understand the health of a service and every component that goes into running it, from the application to the hardware. This allows IT departments to focus on services and service delivery, rather than typical infrastructure management tasks.

Kelway assesses and designs suitable platforms built on standard equipment, which is vendor agnostic. Often this can be deployed as part of reference architecture underneath. The value of this is the ability to tailor the solution to the specific use cases within the business.

Microsoft Windows Server and System Center are the key components in this solution as Microsoft is the only company with the systems management and service delivery suite that can integrate right across the stack in such a complete way. Additionally, it fits well within existing licensing agreements and can be very attractive cost wise against other solutions and the associated tools. Most businesses are already using some parts of the stack so it is possible to build on existing value and knowledge.

Key features

• Cost-effective• Integration with existing licensing•Increasedefficiencyandconsistencythrough

automation

“Microsoft is the only company with the systems management and service delivery suite that can integrate right across the stack“

Information Lifecycle Management for Financial ServicesILM-as-a-service® from Labgroup integrates content management and records management into one single and secure platform.

Built on Microsoft® Sharepoint® and Easyfolder®, ILM-as-a-service® is hosted in Labgroup’s own data centres to ensure a highly secure and compliant solution within the legal framework speci c to the nancial sector.

Labgroup is a Professional of the Financial Sector (PSF) specializing in all aspects of document and data management. With offi ces in Luxembourg, Dublin and Gibraltar we help companies protect their business, improve productivity and reduce cost.

Luxembourg | Dublin | [email protected] | www.labgroup.com

AS A SERVICETM


http://www.labgroup.com

91

Solution profileInformation lifecycle management

ILM-as-a-ServiceLabgroup uses a Microsoft SharePoint-based platform to enable financial services companies to manage and archive data more efficiently and securely

Information lifecycle management (ILM) provides companies with a comprehensive approach to managing the flow of data, from the moment the information is created, until it becomes obsolete and is deleted. This involves various data management aspects including user practices, policies, processes, and the tools used to align the business value of information with the most appropriate and cost-effective IT infrastructure.

Labgroup, a full-service document and data management specialist, offers a complete ILM solution and service for businesses in the financial and insurance sectors. Designed to comply with industry regulations, Labgroup’s ILM-as-a-Service solution is built on Microsoft SharePoint and Easyfolder, a digital safe for SharePoint. The solution integrates information management and archiving into a single, secure platform, enabling companies to capture, archive, process and share information online.

Content management functions are integrated via the collaborative Microsoft SharePoint platform, while the electronic archiving and record management functions are completed via Easyfolder. Enterprises can store information and data in Labgroup’s secure data centres, a hybrid platform, or in their own on-premise data centres.

ILM-as-a-Service covers all stages of data management and captures information at the source – whether it is Microsoft Office, a scanner, a publishing chain, or work applications – and allows users to connect, export and share data with other applications, such as customer relationship management and enterprise resource management systems. The solution archives, processes, shares and enables the certified destruction of information. It also supports all levels of archiving, such

as standard archiving, safe archiving or legal archiving with probative value.

Labgroup’s ILM solution offers many benefits to financial services institutions, enabling them to reduce costs, increase data security, improve operational efficiency and evolve into paperless offices with enhanced document management capabilities. ILM-as-a-service protects all business data and documents, reducing the risk of data loss, fraud and theft and ensuring the company remains compliant with industry legislation. In addition, the solution enables users to find, access and share all information via a single, secure platform, regardless of their location.

Key features

• Improves data management and archiving processes• Enhances data security and ensures compliance

Your partners in banking technology

Find out why more banks are switching to Aurius.

e: [email protected]: +44 (0) 1454 871000w: sword-apak.com

Banking Technology for Enterprise Growth

Built using the latest Microsoft technologies, Sword Apak’s Aurius solution offers a cost effective and agile alternative to traditional legacy banking platforms.

Robust, flexible and future proof, Aurius can be scaled to match your business environment and is ideal for banks seeking rapid enterprise growth.

Highly configurable workflow

Flexible, online product definition

Integrated general ledger

24 x 7 processing

Future proof

Multi-currency

Document management

Integrated internet banking

AML transaction monitoring

Web based customer on-boarding

Scaled to match your IT infrastructure

Sword Aurius Ad JUL13_155x245_FINAL.indd 1 25/07/2013 14:12


93

Solution profileCore banking

AuriusSword Apak’s integrated core banking solution provides the retail and commercial banking sectors with an agile alternative to legacy banking platforms

Built on the Microsoft.NET platform for rapid implementation and deployment, Sword Apak’s Aurius solution is a cost-effective and agile alternative to traditional legacy banking platforms. It has been developed in response to client demands for a robust, flexible, future-proof core banking solution as the economy improves and market competition increases.

Financial organisations are strategically investing in financial systems that address the demands of a growing and increasingly competitive market. The Aurius core banking solution aims to meet these demands by giving banks the agility to respond swiftly to market, regulatory or technology changes.

As an integrated core banking solution, Aurius provides a high degree of flexibility and control within a secure technological environment. The solution enables clients to launch new products quickly across multiple distribution channels and offers advanced workflow management capability to allow them to assign, schedule and track work throughout their organisation. It also supports traditional banking products, such as term deposits, individual savings accounts (ISAs) and junior ISAs, secured/unsecured lending, personal/commercial loans and current accounts.

Aurius also offers customer relationship management functionality to enable its clients to gain a real-time view of financial and non-financial data and valuable insight into customer needs. This allows organisations to enhance customer service.

Today’s financial services industry compels banks to remain updated with core banking technology to ensure that they can evolve, maintain high levels of customer service and meet ever-increasing regulatory requirements for reporting and monitoring. Sword Apak’s scalable Aurius solution, which is fully compliant with UK and European banking regulations, is designed

to minimise clients’ financial risk. The system’s extensive account monitoring capability supports the requirements of the Money Laundering Regulatory Officer, while additional security is provided by signature and image verification.

Key features

•Prioritisesfinancialsecurity• Customisable workflow

End to End IT Infrastructure Capability

Fulfilment Services & Licensing

Managed Services, Outsourcing & Cloud

> Product Fulfilment> Configuration > Licensing (Microsoft LSP)> Maintenance & Break-Fix> Lifecycle Services

> End User Computing / Mobility > Data Centre / Storage & Cloud> Networking & Security > Unified Comms, Collaboration > Engineering & Deployment Services

> Managed Services> Private, Public, Hybrid Cloud > Helpdesk Solutions> Telephone Support Contracts> Outsourcing & TUPE

Professional Services & Project Management

WHO WE ARE WHAT WE DO WHY PEOPLE PARTNER WITH US

E [email protected] 0870 60 86 860W www.ultimabusiness.com


http://www.ultimabusiness.com

95

Solution profileDesktop transformation

Ultima OneDesk - The Next Generation WorkspaceUltima’s OneDesk solution meets the desktop transformation challenges faced by many financial services customers

The majority of banks are grappling with legacy platforms with applications on ageing hardware. This has led to a requirement for huge investment in upgrading the desktops, some of which are proving too cost prohibitive.

The Ultima OneDesk solution provides access to centralised desktop resources by using a Microsoft end-to-end solution stack. This provides on-premise and off-premise access to desktop resources, whether these are locally hosted, or presented via the cloud.

The Microsoft cloud-ready infrastructure provides OneDesk with a highly expandable and future-proof environment that can easily burst to the cloud if required. Using Microsoft RDS 2012 R2, Windows 8.1 VDI and SCCM 2012 R2, users are able to access their corporate IT desktop resources on any device. Ultima OneDesk provides integration with the cloud by adopting Microsoft Office 365 and Azure RemoteApp to provide corporate resources to bring your own and contractor-based devices, while restricting access to internal system when necessary.

Using App-V 5.0 Sp2 to deliver applications, the desktop can remain streamlined and efficient. Applications can be delivered dynamically, therefore when additional applications are required, the user can simply request them to be instantly delivered. As the desktop services are local to the App-V, delivery is rapid.

Persona, identity and data is key. Ultima OneDesk uses a combination of UE-V and Ultima’s own uLogon Profile Management Engine. Data access is achieved via Office 365 and also provides a secure data repository in OneDrive for Business. The solution also uses

the Microsoft Cloud based InTune service for endpoint management.

There are many challenges with desktop transformations, one being the complexities involved in providing a mobility solution and flexible desktop tool that meets the demands of businesses. Ultima OneDesk provides a simplified reference architecture that has been fully tested and right sized to ensure efficient working for all use cases.

Ultima OneDesk is a complete end-to-end solution based on the latest Microsoft technologies that provide IT administrators and end users with a simple desktop as a service. Users do not see or need to understand the complexities involved; they are simply delivered a desktop from the cloud. By working with a single vendor, all support and maintenance is simplified, therefore the solution can be more effectively monitored, managed and maintained.

Key features

• Highly expandable, future-proof environment • On-premise and off-premise access

SharePoint-based compliance solutions

Implementation of compliance-relevant rules and standards (e.g.: MaRisk) Reporting Audit-proof storage and processing of documents Monitoring, escalation and audit workflows Organizational handbooks and electronic file management

Microsoft's Enterprise Cloud

Office 365, Azure and Yammer Analysis of benefits and risks Safety issues and encryption Cloud, on-premise or hybrid scenarios Design, implementation and realization Cloud as an enabler for collaboration and social media within and between companies

Steria Mummert Consulting GmbH, Hans-Henny-Jahnn-Weg 29, 22085 Hamburg, Tel.: +49 40 22703-0, [email protected]

www.steria-mummert.de

SharePoint-based compliance solutions and Microsoft's Enterprise Cloud

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17682_SMC_EIM_Microsoft's_FA_GlobalOutlook_Anzeige_RZ.indd 1 21.08.14 16:38


http://www.steria-mummert.de

97

Solution profileSales force efficiency

VeriPark’s Mobile Banker SolutionsVeriPark’s Mobile Banker solution helps to improve sales force efficiency and facilitates an enhanced customer experience

Nowadays, most financial institutions offer similar products, but the approach being adopted differs greatly from one to another. The main differentiating factor between these institutions is the customer on-boarding experience and the use of the sales force. By introducing the Mobile Banker approach, VeriPark is creating a new era in traditional banking. VeriPark offers Windows 8 tablet applications for direct sales agents (DSAs), customer service representatives (CSRs) and corporate relationship management (RM) – all integrated with Microsoft Dynamics CRM.

DSA and corporate RM apps give users a dashboard of his/her assigned activities, target actuals and sales pipeline while the agent is working in the field. During a customer visit, the agent will be able to have a 360-degree single view, which covers product ownership and next best action to be taken. This provides the agent with a great confidence and knowledge and makes cross sell and up sell easier.

In addition to these features, the solution supports non-customers and customer on-boarding can be initiated over tablets. Based

on the configurable back-office management, different products require different application flows. Nowadays, with the improved camera qualities used in tablets, required documents can easily be scanned and uploaded to the central system within seconds. This solution helps to leverage sales force efficiency by managing resources more accurately and reduce the customer on-boarding cycle by instant issuing of applications.

In most branches people wait in queues for a long period of time without doing anything. By using the Mobile Banker Customer Service Representative app, the agent will be able to keep track of the people in queues and approach them to complete the transaction over the mobile tablet. In addition to being capable of making the transaction, the agent is also able to have a 360 degree single view of the client and can offer him/her an offer during their conversation. Giving CSRs a target to reduce the traffic in the branch increases their productivity.

This Mobile Banker approach allows the sales force to be more productive, while increasing both cross sell and up sell. Mobile Banker not only helps banks to provide a superior customer experience, but can also make a significant difference to the bottom line.

Key features

• Accelerates product application process•Increasessalesforceefficiency• Improves the customer experience

Charisma Leasing ManagementPowered by TotalSoft, one of the world’s Top 10 Providers

of Leasing Software, according to KPMG

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Please contact usto find out the power of Charisma+43 664 230 17 88

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99

Solution profileData analytics

TimeScape MarketPlaceXenomorph’s Microsoft Azure-based solution enables financial institutions to access data sets and analytics from various sources via a single, integrated platform

In the past, integrating external sources of financial markets data was a time-consuming and laborious process, as each vendor and type of data had its own separate application and programming interface. As consumers and application developers increasingly migrate to cloud-based services, they are looking for more innovative ways to build new services using a single interface to access all data providers and types.

Analytics and data management solutions provider Xenomorph has developed TimeScape MarketPlace, a new cloud-based platform designed to help consumers publish, monetise, and consume financial markets data and analytics.

Running on Microsoft Azure, the TimeScape MarketPlace platform enables data providers to quickly and easily publish data sets in the cloud and make them available to multiple users and

financial institutions. The data can be accessed and purchased by any Microsoft Power BI for Office 365 and Excel users, or via a variety of web-based interfaces.

Consumers of market, reference and derived data can use the platform to gain a single set of interfaces that enable them to access all types of data from various providers. In addition, the platform uses Microsoft Power BI for Office 365 to integrate with other external and internal data sets and systems. Meanwhile, the platform allows partners to build new applications and services without needing to familiarise themselves with the different interfaces connected to each data source.

Xenomorph’s platform leverages the same technology that underpins its single-tenant data management solutions, TimeScape and TimeScape on Azure. It uses Microsoft SQL Server to host a highly flexible object data model, which is able to store both reference and historical data in the same database, and deal with any financial asset class, regardless of its complexity.

TimeScape MarketPlace publishes the data using the OData web protocol and makes it accessible by Microsoft Power BI for Office 365. Using Microsoft Power Query to automatically retrieve and format data requests, the user can create and share powerful Excel- and web-based analytic dashboards based on Microsoft Power View and Office 365.

Key features

• Cloud-based publishing and delivery of data and analytics• Access to multiple data sources via one set of interfaces

Real-Time Smart Datafor Smart Investments

www.q3-technology.com

http://www.q3-technology.com

101

Partner index

Partners A-Z

Financial Services Global Outlook 2014–2017Partner Directory

102

105

Partner directoryPartner index


PARTNER INDEX – BY SOLUTION AREA

Application developmentAdactaAllevo Arkheos AutoSoft Dynamics Avosoft BonairBrandNewHealth Business Connexion Business Support Veenendaal Ciber UKCOMPAREX Romania Core Creditinfo Group DAVIGOLD Erudine Eureka Filelinx International finlyticsGFTGiesecke & DevrientGlobal ConceptsGMA Consulting Gold-iHartterGroup Hitachi Solutions America Huanga IT Solutions Information Management Group Interoute Invoke Knowledgeprice.com Labgroup Longo PrazoMoore Stephens Consulting NathCorpNavex Nearshoring PartnersNetas Nordic Insurance Software NubisPath Solutions Peritus peterevansRapid Addition

RDTRIMES Technologies Sidenis SimCorpSword Apak Systemorph TJIP TotalsoftTowers WatsonTricor Senedi VeriPark Xenomorph

Business intelligenceAccenture Allevo Arkheos AutoSoft Dynamics BonairBusiness Support Veenendaal Ciber UKCOMPAREX Romania ConsultCRM Creditinfo Group DAVIGOLD Erudine Esri Eureka EVER TEAMFilelinx International finlyticsFRISSGFTGlobal Concepts GMA Consulting Hitachi Solutions America Information Management Group Interoute Invoke ITEN Solutions Livingstone Moore Stephens Consulting Nearshoring PartnersNetas

NubisPath Solutions Peritus peterevans QuantCube TechnologyRiskFactor SolutionsSidenis Steria Mummert Consulting Systemorph TotalsoftTricor Senedi VeriPark Xenomorph

Communication and collaborationAccenture Allevo App Dynamic Arkheos Avosoft BonairBusiness Support Veenendaal Ciber UKCOMPAREX Romania Core DAVIGOLD Esri Eureka EVER TEAMEze Castle IntegrationFigloFilelinx International Giesecke & DevrientGlobal Concepts GMA Consulting Gold-iHartterGroup Hitachi Solutions America Huanga IT Solutions Information Management Group Interoute Invoke IT Resource Management

Welcome to the Microsoft partner directory section of Financial Services Global Outlook 2014-2017

You can find a Microsoft partner in the area of specialism you require by reviewing our partner index. The first part of the index lists partners by industry sector and the second by solution area. A full business description and contact details can then be located in the Partners A-Z section.

Financial Services Global Outlook is an independent publication produced by Tudor Rose. Please bear in mind that this directory is based on information provided by the partners themselves.

Our intention is to equip you with a resource for easy access to contact information and corporate descriptions in the process of selecting a partner, rather than make a recommendation.

Please visit www.onwindows.com for listings and the latest news from hundreds of Microsoft partners in financial services, as well as other industries.

If you are a Microsoft partner and would like your organisation to be listed, you can submit your details atwww.onwindows.com/partners.


http://www.onwindows.com


!

103

KelwayLabgroup NathCorpNetasNubisPeritus Rapid AdditionSteria Mummert Consulting Systemorph TotalsoftTricor Senedi Ultima Business Solutions VeriPark Wirebird

Customer serviceAccenture BonairBusiness Support Veenendaal Ciber UKCOMPAREX Romania ConsultCRM Core DAVIGOLD EPCErudine Esri Eureka EVER TEAMFigloFilelinx International Global Concepts HartterGroup Invoke IT Resource ManagementModel ITNavex Nearshoring PartnersNetasNubisPath Solutions Peritus Sword Apak TotalsoftTricor Senedi Ultima Business SolutionsVeriPark

Financial managementAccenture AutoSoft Dynamics BonairBusiness Support Veenendaal Ciber UKCOMPAREX Romania Creditinfo Group DAVIGOLD EPCErudine Filelinx International finlyticsGiesecke & DevrientGold-iHartterGroup HeerosInternational Private Banking Systems Invoke Livingstone

Model ITNavex NetasNEXFI NubisOrtec FinancePath Solutions Peritus peterevansRapid AdditionSidenis SimCorpSteria Mummert Consulting Sword Apak TotalsoftTowers WatsonTricor SenediVeriPark

Hosting and storageArkheos BonairBusiness Connexion Business Support Veenendaal Ciber UKCOMPAREX Romania DAVIGOLD EPCEureka Eze Castle IntegrationGiesecke & DevrientGlobal Concepts Hitachi Solutions America Huanga IT Solutions Interoute Invoke ITEN Solutions IT Resource ManagementKelwayLabgroup Navex Nearshoring PartnersNetasPath Solutions peterevansRIMES Technologies Sword ApakTowers Watson Tricor Senedi Ultima Business Solutions VeeamVeriPark Wirebird

LicensingBonairBusiness Support Veenendaal COMPAREX Romania DAVIGOLD Eureka HartterGroup Hitachi Solutions America Interoute Invoke ITEN Solutions IT Resource ManagementKelwayLivingstoneNavex

Nearshoring PartnersNetasPeritus RIMES Technologies Sword Apak TotalsoftUltima Business Solutions VeriPark Wirebird

Network managementBonairBusiness Support Veenendaal Ciber UKCOMPAREX Romania DAVIGOLD EPCEsri Eureka Eze Castle IntegrationGlobal Concepts Gold-iHuanga IT Solutions ITEN Solutions IT Resource ManagementKelwayKnowledgeprice.com Nearshoring PartnersNetasPeritus Ultima Business Solutions VeriPark Wirebird

Payments solutionsAccenture Allevo AutoSoft Dynamics Business Support Veenendaal COMPAREX Romania DAVIGOLD Gold-iHartterGroup Navex NetasNubisPath Solutions Peritus Sword ApakTricor SenediVeriPark

SecurityArkheos BonairBusiness Connexion Business Support Veenendaal Ciber UKCOMPAREX Romania Creditinfo Group DAVIGOLD EPCEureka Eze Castle Integration Giesecke & DevrientGlobal Concepts Huanga IT Solutions ITEN Solutions IT Resource Management


Partner directoryPartner index

KelwayNathCorpNearshoring PartnersNetasPath Solutions Steria Mummert ConsultingTricor Senedi Ultima Business Solutions Wirebird

Service and supportAllevo Arkheos AutoSoft Dynamics BonairBusiness Support Veenendaal Ciber UKCOMPAREX Romania ConsultCRM Core DAVIGOLD EPCEureka Eze Castle IntegrationFigloGlobal Concepts Gold-iHartterGroup Huanga IT Solutions Invoke ITEN Solutions IT Resource ManagementKelwayKnowledgeprice.com Livingstone NathCorpNavex Nearshoring PartnersNetasPath Solutions Peritus RIMES Technologies Sidenis SimCorpSteria Mummert Consulting Sword Apak Totalsoft Towers Watson Tricor Senedi Ultima Business Solutions Wirebird

TrainingApp Dynamic Arkheos AutoSoft Dynamics BonairBrandNewHealth COMPAREX Romania Core Creditinfo Group DAVIGOLD HartterGroup Invoke Path Solutions Peritus Sidenis SimCorpTricor Senedi

Capital marketsAccenture AutoSoft Dynamics Avosoft Bonair Business Support Veenendaal Ciber UKCOMPAREX Romania ConsultCRM DAVIGOLD EPCEureka Filelinx International finlyticsGFTGMA Consulting Gold-iHitachi Solutions America Huanga IT Solutions Information Management Group Interoute Invoke ITEN Solutions IT Resource Management Labgroup LivingstoneLongo Prazo Micro Focus Model ITNEXFI NubispeterevansQuantCube TechnologyRapid AdditionRIMES Technologies SimCorp Steria Mummert ConsultingSystemorph Tricor Senedi Ultima Business SolutionsVeeamVeriPark Xenomorph

InsuranceAccenture AdactaAvosoft BonairBrandNewHealthBusiness Support Veenendaal Ciber UKCOMPAREX Romania ConsultCRM Core Creditinfo Group FigloFilelinx International FRISSGFTGMA Consulting Hitachi Solutions America Huanga IT Solutions Information Management Group Interoute Invoke IT Resource ManagementKelwayKnowledgeprice.com Labgroup Livingstone

Micro Focus Model ITMoore Stephens Consulting Nearshoring PartnersNEXFI Nordic Insurance Software NubisPeritus QuantCube TechnologyRDTRIMES Technologies SimCorpSteria Mummert Consulting Systemorph TJIP Tricor Senedi Totalsoft Towers Watson Ultima Business SolutionsVeeamVeriPark WirebirdXenomorph

Retail banking Accenture AutoSoft Dynamics Bonair Ciber UKCOMPAREX Romania Creditinfo Group Eureka FigloGFTGiesecke & Devrient GMA Consulting Gold-iHartterGroup Hitachi Solutions America Information Management Group Interoute Invoke ITEN Solutions KelwayKnowledgeprice.com Livingstone Micro Focus Nearshoring PartnersNubisPath Solutions Rapid AdditionSteria Mummert Consulting Sword Apak Systemorph TJIP TotalsoftTricor Senedi Ultima Business SolutionsVeeamVeriPark

PARTNER INDEX – BY INDUSTRY AREA!


105

DirectoryCompanies A-Z

!

Accenture

818 Stewart Street, Seattle, Washington, 98101, United States

Jack Grey, Senior Director of Global Financial ServicesTel: +1 206 839 [email protected] www.accenture.com

Financial services companies compete in a flat world where, more than ever before, competition is intense, customers are savvier and the market place is less forgiving. Banks, insurers and capital markets companies must perform at the highest levels, so that they can create sustainable value for their customers and shareholders. Accenture helps move clients forward in every part of their businesses with its expertise in financial services consulting, technology and outsourcing.

Banking – Accenture’s dedicated banking professionals help banks to consolidate, rationalise and automate, in order to outperform competitors.

Capital Markets – Accenture enables capital markets leaders to achieve operational excellence and differentiation, setting them on the road to high performance.

Insurance – Accenture helps insurers achieve high performance in order to deliver quality products at low cost, enabling market differentiation without back-office complexity.

Adacta

Leskoskova 9d, 1000 Ljubljana, Slovenia

Ales Zajc, Executive Director, Sales and Business Development Tel: +386 1 5483800Fax: +386 1 [email protected] www.adacta-group.com

Adacta designs, develops and implements IT solutions for insurance companies and provides consulting services to a growing portfolio of successful customers. Adacta’s aim is to use its business, organisational, and IT skills and experience to improve its client’s businesses and offer them long-term support.

The company’s flagship AdInsure product is a core system for insurance companies and supports non-life, health and life insurance businesses. Powered by Microsoft technology, the solution provides end-to-end business support for sales, policy administration, billing and collection, claims management and reinsurance. Advanced configuration modules and workflow support provide flexibility and low total cost of ownership to its users. AdInsure is recognised by leading research and advisory companies and is used by a range of insurance companies, including multi-billion insurer brands.

As a Microsoft Gold Partner, Adacta offers a range of other insurance-specific products based on Microsoft Dynamics CRM, Dynamics AX and Dynamics NAV. Adacta’s specialised business intelligence (BI) team has also leveraged more than a decade of experience to develop a set of predefined insurance BI solutions.

Adacta’s vision is to become the leading business enablement company that will offer strategic solutions through superior content and technological implementation.


http://www.accenture.com


http://www.adacta-group.com



THINKING EVOLUTION

Allevo

23C, Calea Vitan, 031281 Bucharest, Romania

Alina Enache, Sales ManagerTel: +4021 2554577Fax: +4021 [email protected]

Allevo is a private Romanian software vendor and consultancy company focused on delivering solutions and services for processing financial transactions in real-time. The solutions empower financial and public institutions, corporate treasuries and small- and medium-sized enterprises to centralise their financial business, automate the transactions flows and comply with global market standards to ensure interoperability.

The BOOST (Banking On Open Source Technology) project, launched by Allevo, aims to empower small-, medium- and corporate-sized financial institutions to capitalise on current financial trends and take advantage of mobile business, personalised customer experience and short supply chains.

Allevo’s FinTP solution supports all of these trends and provides a tool to enable customers to standardise at the semantic level and to enhance cross-industry financial interoperability. FinTP is the first open source application for processing financial transactions and is supported by the power of the FINkers United community, which is open to all financial enthusiasts, from IT developers to financial experts.

FINkers United offers a virtual space for financial experts to collaborate to provide a transaction processing application that can be scaled from central processing up to individual mobile services and can be deployed from new financial models to any supply chain model.

App Dynamic

Smáratorg 3, Kopvogur, IS-201, Iceland Freyja Roberts, Sales ExecutiveTel: +354 5642911Fax: +354 [email protected]

App Dynamic is a leading provider of enhanced device experience software for companies in various industries, including the financial sector.

The company’s main product AirServer is actively used by millions of people worldwide, enabling them to wirelessly connect personal devices to large screens in meeting rooms. The solution also allows users to connect multiple devices at the same time, facilitating increased collaboration and providing the option to record the sessions to playback later.

By enabling companies to direct their presentations from mobile devices located anywhere within the meeting room, AirServer ensures that all content is presented in a sophisticated and seamless way.

App Dynamics’ AirPlay implementation in AirServer has revolutionised the use of AirPlay in businesses, classrooms, hotels and entertainment venues.



http://www.allevo.ro


http://www.airserver.com

!

107

Arkheos

37 bis rue Singer, Paris, F75016, France

Pierre de Bilderling, CTOTel: +33 1 77123940Fax: +33 1 [email protected] Arkheos offers a complete set of enterprise archiving solutions that unify and mutualise mail and file systems, as well as Microsoft SQL Server applications on a single platform. The company also provides audit, consulting, integration and training services.

Arkheos’ open source products include the SAARK electronic archive system, the ARKMAN archive management system and the ARKMIG archive migration solution.

SAARK enables companies to archive enterprise content management and enterprise resource management systems, as well as proprietary messaging from Microsoft Exchange and open source platforms. In addition, the solution enables customer to archive collaborative web tools, such as Microsoft Sharepoint, and relational databases, such as Microsoft SQL Server. Users can access archives on demand and can run enterprise archive policies and Sarbanes-Oxley Act archives simultaneously.

Using the Arkheos’ ARKMAN system, enterprises can simplify record management by carrying out hierarchical storage archive migrations, storage and archive format migrations. The solution also offers storage and archive format migration and e-discovery functionality to offer a complete analysis tool. The archives are stored according to ISO and NF standards

Customers can implement ARKMIG to migrate archives between different archiving solutions, back into applications like Microsoft Exchange, or into a SAARK archive system.

AutoSoft Dynamics

360 / 2 Q, Commercial Area, DHA, Lahore, 54792, Pakistan

Tel: +92 42 3589 8282 Fax: +92 42 3589 [email protected]

AutoSoft is a global solution provider that offers products, services and complete integrated and standalone banking solutions to fulfil the everyday needs of financial institutions. Developed through years of experience and interaction with global banks, the company’s systems have several powerful features that make them some of the most comprehensive, flexible and scalable solutions in their class. AutoSoft’s solutions are currently implemented in several financial institutions across the Middle East, Asia and Africa.

AutoSoft provides full-fledged end-to-end conventional and Islamic banking systems that include full support for corporate and consumer leasing and lending, trade services and treasury automation. In addition, the company has entered the ‘branchless banking’ world and introduced a Branchless Banking Echo System that is specifically designed to provide valuable plug-ins to the unbanked communities and segments.

Backed by advanced technology solutions, AutoSoft leverages best industry practices and the latest innovations and technology framework in application design to offer the highest quality and cost-effective solutions for its customers. AutoSoft’s solutions are the best in their class and available at affordable prices.


http://www.arkheos.fr


http://www.autosoftdynamics.com



TM

Avosoft

299 E. Sixth Street, Cincinnati, Ohio, 45202, United States

Bruce Menefield, Executive DirectorTel: +1 513 8480780Fax: +1 513 [email protected]

Avosoft has developed Avopress, a powerful set of document tools for financial services and similar users of Microsoft PowerPoint, Word and Excel. The company’s Rapid Document Creation system, greatly increases efficiency and consistency for analysts and deal teams by creating pitch books, legal documents, offering memoranda, and other data heavy documents and presentations.

Avopress Brand Server offers a centralised repository for approved and current document components, such as text, images and slides, and presents them in searchable libraries available directly in the Microsoft Office interface. This allows for standardised images such as logos and promotional photos, text such as disclaimers and legal notices, and reusable boilerplate library slides to be sent to users automatically, ensuring new documents are created with the latest approved content.

The server component also serves as a configuration management system for Microsoft Office, automatically managing and installing fonts, colours, formats, ribbon customisation, macros, add-ins, templates, default settings and more.

By using the Avopress solution, document-centric firms will ensure that branding standards and guidelines are adhered to, while significantly reducing the amount of time spent on manual formatting and updating. For Avosoft’s finance customers, the hours saved by just one heavy user of PowerPoint often pays for the cost of the solution in a matter of weeks.

Bonair

Rzymowskiego 34, Warsaw, 02-697, Poland

Artur Paluchowski, Sales DirectorTel: +48 22 5496550Fax: +48 22 [email protected]

Founded in 1991, Bonair is based in Warsaw, Poland, and employs more than 170 qualified specialists. We aim to deliver high quality services and IT solutions to enable our customers to achieve their business objectives.

Bonair is a Microsoft Gold Certified Partner with competencies in a number of areas and provides financial institutions with solutions for credit process automation, credit scoring, assets valuation and asset management. The company’s Asset Valuation System (AVS) and Asset Management System can be combined to create a comprehensive solution for the management and valuation of assets and fund accounting.

The AVS solution enabled Bonair to gain a Microsoft Country Partner of the Year Award.



http://www.avopress.com


http://www.bonair.com.pl

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BrandNewHealth

Persilstraat 51 bus 301, Herent, 3020, Belgium

Stef Knaepkens, Vice President of SalesTel: +32 16 [email protected]

BrandNewHealth is specialised in providing health insurance companies, employers and governments with solutions to improve health behaviour on a large scale.

While it is common knowledge that health and lifestyle habits are the cornerstones of a long life and career, it remains a constant challenge to improve health behaviour. BrandNewHealth builds and operates a scalable software-as-a-service health coaching platform with proven positive outcomes in the fields of sleep, stress, mood, movement, diet, weight, drinking and smoking. The integration of these health domains in a single, tailored digital platform helps to combine health psychology, medicine, social marketing and IT to replace the traditional face-to-face health coach. As a result, people achieve personal goals, with less effort and more sustainably.

BrandNewHealth continuously researches and improves the health coaching process, based on anonymised data of hundreds of thousands of users. This continuous process also provides insights in health risks for large populations, which serves their clients’ decision-making strategies and health policy.

The company’s solutions are based on Microsoft IIS, Azure and the .NET framework.

Business Connexion

Forum Building, 2 Maude Street, Sandton, 2146, South Africa

Wim van der Linde, Digital ManagerTel: +27 11 [email protected]

Business Connexion Group is Africa’s leading information and communications technology services provider with more than 30 years of operational excellence.

The company has more than 6,000 employees across the African continent, the UK and Dubai. It combines global IT vendor partnerships, extensive technological resources and its most powerful asset – Business Connexion’s employees – to deliver connective intelligence. This is a critical factor that supports the delivery of world-leading business solutions.

Business Connexion operates in the financial, mining, retail, oil and gas and public sectors and is the preferred choice for professional services, managed services, application and infrastructure outsourcing, cloud computing solutions, content creation, delivery and management of enterprise application solutions and more.


http://www.brandnewhealth.com


http://www.bcx.co.za



Business Support Veenendaal

Ravelijn 26a, Veenendaal, 3905 NV, NetherlandsAdri Drost, Managing DirectorTel: +31 318 [email protected]

Business Support Veenendaal (BSV) has offered IT solutions to small and medium enterprises for more than 20 years and also develops custom hardware and software solutions for the financial services sector.

The company works in collaboration with its customers to design solutions to meet their specific needs and also offers clients in-house cloud solutions on the Microsoft Hyper-V platform or secure hosted cloud solutions.

BSV provides complete voice over internet protocol telephony solutions and IT infrastructure, implementation and management networking solutions using products from brands such as Microsoft. It also supports various financial software packages that are integrated into its customers relationship management (CRM) and content management systems (CMS).

In addition, the company develops standard and customised software applications for various business applications, including CRM, CMS, and quality and maintenance systems. The applications are developed using the Microsoft .NET platform in C # and Visual C ++ and the company’s team is experienced at working with various database systems including Microsoft SQL Server.

BSV also develops hardware solutions and specialise in designing controls for mechanical engineering, measuring and recording systems to enable them to communicate with PCs, the internet or other controllers.

Ciber UK

2 Watling Drive, Sketchley Meadows Business Park, Hinckley, LeicestershireLE10 3EY, United Kingdom

Garry Stewart, Marketing ManagerTel: +44 870 0000204Fax: +44 870 [email protected]/uk Ciber UK works closely with leading financial services companies to deliver solutions to customers in the commercial and retail banking sector, the insurance industry and capital markets. Using Microsoft technology, Ciber UK supports key areas around complaints management, regulatory processes, single 360-degree customer view and advisory services.

Harnessing the power of Microsoft Dynamics CRM software and other Microsoft products such as SharePoint, Office 365, BizTalk and SQL Server, Ciber UK enables financial organisations to manage their businesses innovatively and proactively. Ciber provides a complete platform for boosting customer service, increasing collaboration, improving integration and enhancing business intelligence.

The company’s success in the finance sector has been attributed largely to its collaborative work with Microsoft to deliver sector-specific Dynamics CRM solutions. These solutions help companies to deliver consistent customer services across all channels to increase customer loyalty, identify high-value clients and take advantage of new revenue opportunities and support high-quality document management and control. In addition, the company’s solutions extend the value of IT investment by integrating with core systems and existing applications, helping to enforce auditable business processes and ensuring compliance.

Whether providing cloud-based, premised or managed services, Ciber UK has the tools to help meet requirements and allow customers to get the most from their investment.



http://www.bsv.nl


http://www.ciber.com/uk

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COMPAREX Romania

5-7 Tudor Vianu Street district 1, Bucharest, RO-011635, Romania

Razvan Ene, Sales ExecutiveTel: +40723235012Fax: [email protected]

COMPAREX is a global IT provider specialised in license management, software procurement and technical product consulting. With a track record spanning 30 years, COMPAREX serves public-sector bodies, as well as small and medium enterprises, industrial companies and large international corporations. Its portfolio includes software licenses and consultancy and professional services.

The company has offices in 31 countries across Europe, Asia, Africa and the US, enabling it to provide services to customers worldwide. In addition, it has established partnerships to serve customers in North and South America, as well as in Australia, Bangladesh and Pakistan. This enables the company to offer local services on a global basis.

COMPAREX has earned its partners’ trust through many years of close cooperation, during which the company has gained various certifications. The company is a reliable software management partner from more than 2,000 leading vendors and optimises IT procurement processes for its customers.

From conception to planning further projects, COMPAREX provides customers with integrated consultancy, implementation services and complete support.

ConsultCRM

The Coliseum, Watchmoor Park, Riverside Way, Camberley, GU15 3YL, United Kingdom

Richard Sawney, CEOTel: +44 845 [email protected]

ConsultCRM, part of Advanced Business Solutions, is a Tier One, Gold Certified, UK-based strategic Microsoft Partner.

The company has more than ten years of experience in customer relationship management (CRM) and has worked with Microsoft CRM since version 1.0 was launched.

In 2014, ConsultCRM joined the Microsoft Dynamics Inner Circle, which honours an elite group of strategic partners across the globe with a commitment to customers reflected in their business performance and high level of sales achievement. ConsultCRM was also awarded Microsoft President’s Club status for the third consecutive year, which places the company in the top 5% of Microsoft partners globally, reinforcing the trust placed in ConsultCRM by both Microsoft and its clients.

ConsultCRM’s key differentiator is its ability to assist any client at any stage of their Microsoft CRM evolution, whether using Microsoft CRM Online, On-Premise or Private Cloud. With global clients spanning international regions in multiple sectors, as well as smaller midmarket businesses, ConsultCRM adds real value through deep experience and unique add-on products. The company’s range of implementation services offer fast deployment options, enable clients to achieve results in a matter of weeks. ConsultCRM can also help clients with more complex needs requiring a more tailored service.


http://www.comparex.ro


http://www.consultcrm.co.uk



Core

1 Alie Street, London, E1 8DE, United Kingdom

Rye Austin, Sales DirectorTel: +44 20 79533696Fax: +44 20 79533600 [email protected] www.core.co.uk

Core is a Microsoft Gold Partner that provides bespoke case management, knowledge management and IT platforms–as-a-service solutions that enable customers to respond to changing market demands.

Over the past 20 years, Core has developed a deep understanding of critical business issues in the financial services industry and has helped clients to improve productivity, efficiency and achieve industry goals.

Core has created a customisable insurance case management solution, which supports efficient operations, complies with industry regulations and reduces risks. The solution addresses the challenges insurance and services companies face regarding document control and compliance, operational efficiencies, cost reduction and information retrieval and management.

In addition, Core provides consultancy, development and ongoing managed services support for Microsoft SharePoint, Microsoft System Center, Microsoft Online Services, Office 365, Azure and Windows Intune.

As a Microsoft Cloud Accelerate partner, Core has the experience and expertise to help customers to migrate to the cloud, including setting up a free trial of Office 365 and building custom and advanced solutions for Office 365, Azure and Windows Intune.

Core’s range of services use SharePoint technologies to deliver solutions for portals and collaboration, document management, record management, search, social computing and business process automotive for both on premise and cloud solutions.

Creditinfo Group

Sokolovska 100/94, Prague, 186 00, Czech Republic

Martin Maxa, Marketing AnalystTel: +420 236 080 528Fax: +420 236 080 [email protected]

Creditinfo Group provides diversified credit risk management and information provision services, decision-making tools, models and software to financial services customers across the globe. The company’s strengths lie in establishing credit bureaus in emerging credit markets and hosting, managing and providing credit-related data to customers throughout Europe, both directly and via partner agreements. Its multiple subsidiaries also offer products and services from official and customer information sources. All of Creditinfo’s core services comply with European Union Directive 95/46/EC on the handling and transmitting of personal information.

Creditinfo, which is the preferred partner of many local Icelandic credit bureaus, has also won several tenders supported by World Bank, IFC, Millennium Challenge Corporation and other international organisations. These include tenders with central banks in Tanzania and Sudan and the Chamber of Commerce in Cape Verde.

Headquartered in Reykjavik, Iceland, the company employs around 250 people worldwide and is 93% owned by Reynir Gretarsson and 7% owned by smaller shareholders and employees. Since 1997, Creditinfo Group has been one of the fastest growing companies in its field and between 1998 and 2007, the company’s average annual growth rate exceeded 50%.



http://www.core.co.uk


http://www.creditinfosolutions.com

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DAVIGOLD

121, Avenue des Champs-Elysées, Paris, 75008, France

David Mrejen, Managing DirectorTel: + 33 1 72 71 86 36Fax: + 33 1 72 71 86 [email protected] www.davigold.com DAVIGOLD develops and sells fully-integrated private equity and mergers and acquisitions (M&A) software solutions to top-tier financial institutions across the globe.

The company’s fully customisable and user-friendly software includes DAVIGOLD Private Equity software, an all-in-one so lution that enables private equity investors to track the activities related to each of their deals and generate statistics regarding their deal flow.

Private equity investors can also use the software’s portfolio monitoring functionality to instantly access financial data and legal details related to individual investees, as well as financial transactions, key performance indicators and capital tables. The software also enables users to track all prospects and limited partners, manage documents, build reports and achieve two-way Microsoft Outlook synchronisation.

DAVIGOLD’s modular M&A software enables investment bankers to organise information related to their deals and also tracks all interactions with investors and banks. The software also offers a central customer relationship management repository containing data related to all individuals and corporates, including two-way Microsoft Outlook synchronisation. In addition, the software includes document management, report writing and business intelligence functionality, as well as powerful search capabilities.

EPC – Professional IT Services and EDP Solutions

Schanzweg 8, Kirchberg, CH-9533, Austria

René Zürcher, Senior Software and Systems EngineerTel: +41 71 9300051Fax: +41 71 [email protected] EPC has created a range of products to enable customers to manage contacts and deal flows in the financial services sector. The products also support workflow and connections to databases or file storage, based on Microsoft Exchange with database enhancements.

The company also designs, integrates, supports and maintains Windows solutions for its customers.


http://www.davigold.com


http://www.epc.ch



Erudine

Eden House, 23-25 Wilson Street, London, EC2M 2TE, United Kingdom

Tel: +44 207 [email protected]

Erudine provides intelligent operational control solutions to the finance sector and was one of seven companies chosen for the Accenture 2013 Fintech Innovation Lab programme.

The company’s Decision Controls technology provides domain experts with a method to optimise the design of internal business practices and align them to market and regulatory demands. It is also a platform that captures, models and executes the behaviour patterns of existing systems in a third of the time required by traditional methods.

Erudine mitigates financial, operational and reputation-based risks, delivering transparent and compliant decision controls aligned with expected business outcomes. It does this by identifying hidden patterns in organisations’ data and applying advanced discovery, resolution, audit and transaction monitoring techniques to policies and procedures.

Erudine’s Visual Dashboard is Microsoft compliant. It provides a single integrated solution to record and monitor risk management processes and controls across the enterprise. This makes it possible to effectively manage bespoke, real-time, risk-based and business-led reporting, while ensuring continuous business improvement.

By leveraging the company’s multi-tenant offering, cross-border users can design self assessments and deliver risk control registers. This gives executives real-time access to their business’ risk profile and ensures the effectiveness of decision controls across the enterprise.

Esri

380 New York Street, Redlands, California, 92373, United States Meghan Karavidas, Industry CoordinatorTel: +1 909 [email protected] Esri is a leading provider of location analytics and geographic information system (GIS) technology, data and services for businesses operating in the financial sector. The company’s innovative ArcGIS platform helps banking institutions expand their operational awareness, identify trends and patterns, anticipate events, improve outcomes and make better business decisions. Viewing, understanding and analysing business data through location enables organisations to achieve top-line growth while controlling costs. Risks that may impact negatively on scheduled plans can be more easily identified, enabling the organisation to take timely corrective action.



http://www.erudine.com


http://www.esri.com

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Eureka Corporation

Cours de Rive 6, 1204 Geneva

Jérôme Lagrange, Founder and DirectorTel : +41 22 5661234Fax : +41 22 [email protected]

Eureka Corporation is a Geneva-based company founded in 2011 by IT professionals, multimedia and security experts. The company provides a complete set of quality services to meet the demands of the financial sector. Its main aim is to offer clients a fully personalised service and high quality service.

The company develops infrastructure for businesses operating in the financial sector and also provides a range of services including IT support, equipment sales, shared or dedicated hosting services, virtualisation, maintenance and upgrade, personal cloud, monitoring, consulting and much more. Unparalleled reaction times coupled with monitoring tools and multitasking capabilities define Eureka as a unique player in the market.

By using Eureka’s services, enterprises can focus on improving their core business, reducing risks, maximising reliability and, most importantly, work with a single, reliable IT solution provider.

EVER TEAM

17 quai Joseph Gillet, Lyon, 69004, France

Isabelle Malbrancq, Marketing ManagerTel: +33 426 683300Fax: +33 426 [email protected]

EVER TEAM provides enterprise content, case management and archiving solutions for financial services and insurance companies. These solutions help to improve customer service and strengthen customer relationships.

EverSuite, the company’s enterprise content management solution, enables organisations to streamline their own internal, document-intensive business procedures while ensuring regulatory compliance.

In addition to simplifying internal and administrative document-based processes, EverSuite automates loan application processes, reducing approval turnarounds from two weeks to less than one day. The solution automates claims processes, accelerating settlements and minimising the costs of claim handling. It also enables users to reduces errors during account opening and underwriting processes and provides them with a centralised information repository so they can gain a 360-degree view of a customer’s records.

EverSuite’s electronic and paper archiving system also reduces costs and ensures that companies can comply with various international laws and regulations. These include the Basel II, Solvency II, Sarbanes–Oxley Act and the Markets in Financial Instruments Directives.


http://www.eurekacorp.com


http://www.ever-team.com



Eze Castle Integration

Interpark House, 2nd Floor, 7 Down Street, London, W1J 7AJ, United Kingdom

Katie Consterdine, Business Development Manager Tel: + 44 207 0716832Fax: +44 207 [email protected] Eze Castle Integration provides IT solutions and private cloud services to more than 650 alternative investment firms worldwide. This includes over 100 firms with US$1 billion or more in assets under management.

Since 1995, Eze Castle Integration has developed vertical-specific IT solutions for the financial sector including telecommunications, business continuity planning and disaster recovery, archiving, storage, internet services and infrastructure design and management solutions.

The solutions are complemented by a broad service organisation that delivers outsourced IT support, a full-time help desk, project and technology management services, consulting services and more.

Eze Castle has eight offices in the US and an office in Hong Kong, London and Singapore.

Figlo

Dorpsstraat 151-155, 2903 LA, Capelle a/d IJssel, The Netherlands

Ellen van Beek, Corporate CommunicationsTel: +31 10 2646666 Fax: +31 10 [email protected]

Figlo is a business-to-business software product provider that offers personal financial insight, advice, and planning services. The company developed the Figlo Platform to provide advanced financial planning software solutions to the financial industry and make personal financial insight and advice easy and accessible to all.

By using the Figlo Platform, financial institutions can meet changing customer requirements and communicate more efficiently with their clients, resulting in lower costs and faster time to market of new products. The platform is offered as a standard application for easy integration into existing IT environments, but can also be fully customised.

Powered by Microsoft Azure, the Figlo Platform is offered as a state-of-the-art and highly secure cloud-based service. This assures 24/7 availability for customers, enabling them to access the platform anytime and anywhere.

More than 17 years of expertise and development has resulted in a powerful platform that empowers people.



http://www.eci.com


http://www.figlo.com

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FileLinx International

Capronilaan 25, Schiphol-Rijk, NL-1119 NP, Netherlands

Arjan Warmerdam, Benelux Sales ManagerPhone: +31 88 850 [email protected]

Filelinx delivers applications with integration capabilities and provides IT managers with a model-based tool for creating their own solutions. The company offers specialised solutions built from scratch using the latest Microsoft .NET technology. Set apart from the competition by its agile approach, the company develops a unique set of tools that allow consultants to turn their own ideas into solutions, and delivers support and training to customers and partners who use the FileLinx platform.

Using the FileLinx model-based application platform, customers can tag all data within the organisation and store the data in a time-dependent and location-independent system. This helps users to establish their own categories to find information more quickly and efficiently, simply by pressing a single button.

Straightforward and effective, FileLinx’s solution enables users to focus on modelling, rather than programming. It also helps customers to define data models, business rules, workflows, reports, alerts and automatic messages and build their own solutions without coding. In addition, FileLinx allows users to integrate multiple systems into a single platform, increase the capabilities of their existing systems, and create their own processes with drag-and-drop actions into a workflow designer.

For customers who lack the time or budget for programming, or want a future-proof solution, the FileLinx model-based application platform is the answer.

finlytics

Level 39, 1 Canada Square, Canary Wharf, London, E14 5AB, United Kingdom

Nick Simpson, Managing DirectorTel: +44 20 [email protected] Established in 2006 as a joint venture with a global investment bank, finlytics provides transformational solutions and business services to all sizes and type of investment organisations. The company aims to transform the provision of investment accounting, control and regulatory services across global trading businesses.

Increased cross-regulatory compliance, financial product diversification and global fragmentation have made visibility, analysis and timely insight of trading and investment activities critical factors in the finance industry. Using proven best-practice business models, combined with the latest technology patterns, finlytics has created an information and process eco-system that controls investment and financial reporting for both funds and investment banks. The company’s aim is to reduce complexity, increase efficiency and reduce costs for all of its customers.


http://www.filelinx.co.uk


http://www.finlytics.com



FRISS

Orteliuslaan 15, Utrecht, 3528 BA, Netherlands

Jeroen Morrenhof, CEOTel: +31 30 [email protected] www.friss.eu

FRISS is a software company that provides real-time fraud detection and risk mitigation solutions for the insurance industry. By delivering proven results with hands-on experience and insight in fraud, risk and compliance, FRISS helps insurers to become more profitable and remain competitive.

Many insurers are dealing with growing combined ratios, while audit reports indicate that more effort is required to improve fraud detection and eliminate false positives. Online sales channels also introduce new risks, which make it necessary to carry out risk assessments in the underwriting process.

FRISS’ solutions improve the combined ratio of insurers by identifying high risks and fraud at quotation, underwriting and claim handling across all lines of private and commercial lines of business. The company has carried out more than 40 implementations in over eight countries.

FRISS has developed more than 500 self-learning fraud and risk indicators, expert rules, profiles, predictive models and link analysis. In addition, the company provides more than 100 out-of-the-box interfaces for external data sources.

By developing and embedding new technologies FRISS helps insurers to prepare for the future. The company’s new technologies include device identification, photo screening, text mining, cross-border searches, and agents and repair shops screening.

GFT

Filderhaupstr, 142, 70599, Germany

Miguel Reiser, Director Business MarketingTel: +49 711 620420 Fax: +49 711 [email protected]

The GFT Group helps companies to solve a range of digital issues, including identifying opportunities for innovation and developing and implementing sustainable business models

Headquartered in Germany, the GFT Group was founded in 1987 and has provided technological expertise, innovative strength and outstanding quality for more than 25 years. The group is represented in 11 countries and has a global team with 3,000 employees.

Operating within the group, GFT is one of the leading IT solutions providers in the global finance sector. It provides competent consulting and reliable development, implementation and maintenance services for customised IT solutions.



http://www.friss.eu


http://www.gft.com

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Giesecke & Devrient

Prinzregentenstrasse 159, Munich, D-81677, Germany

Dennis Harbich, Vice President Solutions Sales, Financial Institutions, Mobile SecurityTel: +49 89 41191334Fax: +49 89 [email protected]

Giesecke & Devrient (G&D) is an international technology provider headquartered in Munich, Germany. Founded in 1852, the group has more than 11,660 employees and generated sales of around €1.75 billion in the 2013 financial year. It also has 58 subsidiaries and joint ventures in 32 countries.

G&D develops, produces and distributes products and solutions in the payment, secure communication, and identity management sectors.

The group’s customer base mainly comprises central and commercial banks, mobile network operators, business enterprises, governments and public authorities.

Global Concepts

Global Concepts GmbH, Muehlstr. 17, 92318 Neumarkt, Germany

Michael Degroute, Senior Sales ManagerTel: +49 9181 40880Fax: +49 9181 [email protected]

Global Concepts is a customer relationship management (CRM) consultant and competence centre that has many years of experience in providing solutions that address operational and analytical CRM needs, business intelligence and data quality.

Part of the FWI Group, Global Concepts has 57 employees, more than 20,000 satisfied users and has completed more than 250 operative and analytical CRM projects. These projects have provided Global Concepts with extensive know-how in the integration of enterprise resource planning systems, such as Microsoft Dynamics AX and Dynamics NAV, as well as other current systems.

The company provides consultation and integration services for companies looking to implement CRM systems, while the CRM competence centre focuses on the process-technological integration of CRM solutions based on the standard products of its partners.

Global Concepts combines strong knowledge of Microsoft Dynamics CRM and other CRM technologies with more than 15 years of experience in the financial sector – particularly knowledge of the processes involved in treasury, asset management, leasing and factoring – to complete projects successfully. The company also uses its consulting knowledge to turn CRM solutions for small- and medium-sized businesses and large enterprises into customised company solutions.


http://www.gi-de.com


http://www.global-concepts.de



GMA Consulting

117 Waterloo Road, London, SE1 8UL, United Kingdom

Ben Grey, DirectorTel: +44 20 79602880 [email protected]

GMA Consulting (GMA) is a London-based IT consultancy firm, which works exclusively with financial services clients.

Almost all firms in the financial services sector face similar challenges in a number of areas including compliance and regulation, operations and client-facing communications. GMA helps its clients to leverage collaboration, cloud and customer relationship management technologies, including Microsoft SharePoint, to rapidly and cost-effectively deliver business applications to meet these challenges. This enables GMA’s clients to run their organisations more efficiently and effectively, while ensuring they comply with regulatory and audit requirements.

Gold-i

Surrey Technology Centre, 40 Occam Road, Guildford, Surrey, GU2 7YG, United Kingdom

Tom Higgins, CEOTel: +44 1483 685410Fax +44 1483 [email protected]

Gold-i is a global trading systems integrator that has transformed the retail foreign exchange (FX) market by providing retail FX brokers with access to the same tools and information as institutional brokers at a fraction of the cost. The company’s products help retail brokers to trade and manage their risk more effectively.

Gold-i owns the intellectual property for all its products, which are developed in-house and can be customised to meet specific customer requirements. These products include more than 20 risk management and execution bolt-on tools and Gold-i Gate Bridge, a reliable liquidity bridge that rapidly connects MetaTrader – a popular retail FX trading platform – to global banks, brokers and exchanges.

The company was also the first in the world to offer complete liquidity provider and back office integration in real time via its Gold-i Gate Link for post-trade integration solution. This has enabled many regulated companies to enter the FX and contract for difference market. In addition, Gold-i was also the first company in the world to provide technology to transform MetaTrader into a multi-asset trading platform with its Multi-Asset Bridge solution.

Gold-i has risen to the forefront of the industry by spotting gaps in the market and developing innovative products to help brokers to trade more effectively.



http://www.gmaconsulting.com


http://www.gold-i.com

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HartterGroup

Raimundgasse 25, Oberwart, 7400, Austria

Martin Resch, Division Manager TechnologyTel: +43 335233440317Fax: +43 3352 [email protected]

HartterGroup has provided banking and business processes, front-ends and devices to customers in the financial services industry since 1984. It also offers consulting, development, implementation, integration and training services.

The company provides customers with flexible and compatible services from its own Banking Process Collection and also offers out-of-the-box solutions for standard modules. These include the ProGvs front-end, which can be used in branch or in back-office processes; JKassa, a teller/cash desk solution; and a standard loan decision system.

For the user the Hartter front-end modules simplify the complexity of banking processes. For the bank the comprehensive standard functionalities reduce project times and risks. The company’s employees are skilled in IT and use their vast industry knowledge to provide services that meet customers’ requests. In addition, Hartter has introduced a new architectural approach by using HTML5, Service Oriented Architecture and the new Business Process Module and Notation 2 to ensure it is prepared to help its customers develop omni-channel banking. The new approach enables the banks to support the customer centricity via bring your own device policies and the cloud capabilities.

Banks need services that can be used in the financial services market and efficient front-ends to boost their business. Hartter’s solutions enable banks to complete processes quickly and cost-effectively, allowing them to sustain customer satisfaction.

Heeros Systems

Matti Lattu, CEOTel: [email protected]

Heeros Systems is an internationally awarded growth company that provides web-based financial management software to help companies become more efficient and improve their financial management processes. Heeros’ solutions are cloud-based and are available directly through the company, or via its partner accounting companies.

Heeros’ products include solutions for invoice workflow, invoice scanning, e-invoicing, electronic archiving, payment solutions and banking software. The company also offers a mobile app, which enables customers to approve invoices via mobile phones. Heeros has interfaces to more than 70 different enterprise resource planning systems and can easily create more according to customer requirements. The company’s quick product development and robust services offer customers reliable, scalable and continually evolving solutions.

Heeros has customers in seven countries and a subsidiary in the Netherlands, while a managed service centre helps customers to scan invoices and a range of other tasks. The company has been nominated in the Deloitte Fast 50 growth list for the past six years.


http://www.hartter.com


http://www.heeros.com



Hitachi Solutions America

8105 Irvine Center Drive, Suite 350, Irvine, California, 92618, United States

Gord Smith, Vice President of Marketing Tel: +1 877 2522171 [email protected]

Hitachi Solutions America provides Microsoft Dynamics AX and Microsoft Dynamics CRM-based solutions that improve business practices and provide measurable business results to companies across the globe. Recently named as Microsoft’s 2014 Global Dynamics Customer Relationship Management Partner of the Year, Hitachi Solutions has completed thousands of successful Microsoft Dynamics CRM projects. Many of these projects have been with financial services organisations operating in the insurance, banking and capital markets industries, which resulted in the company being named as the Financial Services Partner of the Year for Dynamics CRM in the US in both 2013 and 2014.

Hitachi Solutions delivers best-in-class solutions that provide industry-specific entities, workflows and reports to both the out-of-the-box Microsoft Dynamics CRM and Microsoft Dynamics CRM Online products that are seamlessly integrated with Microsoft Office365, Power BI for Office 365 and Azure. Hitachi Solutions’ Finserv//CRM Solutions allow organisations to use Microsoft Dynamics CRM in new and more innovative ways. Custom mobile solutions, client portals, back-office system integration and more enable Hitachi Solutions’ customers to serve their own clients at the highest level possible.

Huanga IT Solutions

Sägereistrasse 21, Glattbrugg, Zurich, 8152, Switzerland

Raffael Luthiger, Managing DirectorTel: +41 43 [email protected]

Huanga IT Solutions offers core infrastructure services that provide customers with a solid foundation for running applications and services. The company’s long experience in the area of hosting and server housing enables it to offer customers high quality services and individual consultations to guarantee the solutions meet their specific requirements.

Huanga’s solutions have been developed with strong and well established software components combined with renowned hardware brands. All solutions offered by Huanga are housed and operated in two of Switzerland’s best data centres, located in Glattbrugg and Zurich. Both data centers are ISO 9001: 2008 and ISO/IEC 27001:2005 certified, while the centre in Glattbrugg complies with the Swiss Financial Market Supervisory Authority (FINMA) standard. This ensures that the Glatbrugg data centre meets the requirements of FINMA-RS 08/7, which are required by banks when outsourcing their infrastructure.

Smaller banks and financial service providers are often unable to meet all of the regulatory needs to operate and maintain their dedicated server infrastructure in-house. Huanga can provide the infrastructure to enable its clients’ businesses to deliver next-generation customer experiences, while individual service level agreements guarantee that their service infrastructures will be continuously operated.




http://www.huanga.com

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Information Management Group

Harmsworth House, 13-15 Bouverie Street, London, EC4Y 8DP, United Kingdom

Suranjan Som, Financial Services LeadTel: +44 20 78427800Fax: +44 20 [email protected] www.imgroup.com/financialServices Information Management Group (IMGROUP) has years of experience building data aggregation and analysis solutions for financial services clients, such as Citi, Societe Generale, BNP Paribas and UBS. Consequently, the company has a significant understanding in this sector, specifically in the areas of risk aggregation and reporting.

IMGROUP offers a unique blend of technology and business understanding, coupled with solution accelerators to mitigate the risks of any delivery engagement where appropriate.

The company has worked on a range of projects including risk-specific business process and data modelling, high-end technology skills in high-volume and low-latency scenarios, solution approach and process templates, and solution accelerators, frameworks and components.

IMGROUP has synergised its traditional strength of building enterprise-class data management solutions and its understanding of risk aggregation business processes to develop a solution roadmap that allows its clients to build best-in-class risk management solutions.

Interoute

31st Floor, 25 Canada Square, London, E14 5LQ, United Kingdom

Julian Boneham, Sales DirectorTel: +44 115 9836200Fax: +44 870 [email protected]/financialservices

Interoute Communications offers an extensive high-availability data network that spans the world’s major financial centres. Encompassing more than 60,000km of lit fibre, 11 hosting data centres, eight virtual data centres and 32 collocation centres, Interoute owns and operates Europe’s largest cloud services platform. The platform also has connections to 140 additional third-party data centres. Analyst firm Gartner has also recognised Interoute as a leader in the Gartner Magic Quadrant for European Cloud-Enabled Managed Hosting.

Providing a single platform for IT services, connectivity, communication and computing services are integrated on a single infrastructure that reduces cost and optimises security, performance and efficiency.

This Unified ICT strategy has proved popular among financial services organisations looking for a scalable, secure and unconstrained platform on which they can build their voice, video, computing and data services.

As a Microsoft Gold and Oracle Platinum Partner, Interoute offers end-to-end hosted and on-premise support solutions for critical database and application environments, seamlessly integrating the management of critical applications with the network and infrastructure.

Interoute’s data centres are certified to ISO 20000 and ISO 27001 standards, are supported in Tier III facilities and hold combined ISAE/SSAE assurance reports. Interoute offers quality and secure outsourced Microsoft Lync, Microsoft Exchange and Microsoft SQL Server solutions.


http://www.imgroup.com/financialServices




Invoke

40 boulevard, Malesherbes, 75008, France

Anne Bini, Head of International DevelopmentTel: +33 1 42 688560Fax: +33 1 42 [email protected]

Founded in 2001, Invoke has extensive experience in the field of external reporting. The company is recognised as a trusted provider of robust extensible business reporting language (XBRL) software solutions that produce, exchange and analyse financial and regulatory data.

Invoke is committed to remaining one step ahead of the competition through continual innovation and applied domain expertise. The company stays up to date with technological and regulatory developments to ensure it provides agile solutions that add value for business users.

While most software developers have chosen to incorporate XBRL into existing applications, Invoke made a strategic choice to develop standard software that is natively XBRL and taxonomy-centric. The overriding principle that permeates all Invoke applications is that end-users should not be restrictedby proprietary formats. Invoke XBRL tools, are inherently generic and respect the XBRL 2.1 specification.

Invoke has offices in London, Paris and Luxembourg and a growing international presence. The company provides pioneering solutions that leverage the power of the XBRL standard with a view to standardising and streamlining the business information supply chain, allowing the real-time and worldwide exchange of financial and regulatory data.

International Private Banking Systems

IPBS House, 3 Moseley Lane, Nassau, Bahamas

Bruce Raine, PresidentTel: + 1 242 3946420Fax: + 1 242 [email protected]

International Private Banking Systems (IPBS) provides private banking and wealth management software for the international financial services sector. The International Private Banking System is a fully integrated accounting and management information system that provides the front-, middle- and back-office support services required by international private banks, trust companies, mutual fund administrators, wealth management professionals, group pension, and investment and asset managers.

IPBS uses a single source transaction to automatically update all positions across an enterprise, ensuring maximum efficiency and cost-effective operations. The system can also be used to address all aspects of international wealth management regulatory compliance, such as the Know Your Customer, Anti Money Laundering and Foreign Account Tax Compliance Act regulations.

The system’s modular structure means that users only need to licence the required functionality. It is used in various business markets including banking; investment and portfolio management; trust accounting and fiduciary management; corporate administration to mutual funds; and share registry and group pension administration.

IPBS, which supports clients globally, has installed its systems in 12 international jurisdictions. The company has recently partnered with OFS eXimius to provide customers with enhanced client and portfolio management solutions.



http://www.invoke-software.com


http://www.ipbs.com

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ITEN Solutions

Inês Sousa, Marketing Communications SpecialistTel: +351 214 157300Fax: +351 21 [email protected]

ITEN Solutions is a Portuguese IT company, focused on creating integrated, innovative and functional solutions for its clients.

Created in 2013 as the result of a merger between two of Portugal’s largest IT companies, ITEN has consolidated its presence in the local and international markets. The company, which is also a Microsoft Gold Partner, currently operates in Europe, North and South America, Africa and the Middle East.

Divided into three main categories, ITEN’s portfolio covers a wide range of IT services, technologies and solutions. The services category includes consulting, helpdesk and customer management and specialised training. Meanwhile, the technology category covers all technological solutions that are designed by ITEN’s partners and integrated by ITEN, such as hardware procurement, networking security and data centre management. The third solutions category comprises customised business and technology solutions, which combine both services and technologies that address specific market segments. These include nearshore developments, mobile management, cloud and software packaging.

In keeping with today’s marketplace increasingly higher standards, ITEN’s operational processes and methodologies are carried out in accordance with the industry’s best practices and are certified to ISO 20000 standard.

IT Resource Management

Thames House, St Johns Road, Sidcup, Kent, DA14 4HD, United Kingdom

Lewis Maslin, Head of Business OperationsTel: +44 208 3083300Fax: +44 208 [email protected]

IT Resource Management (ITRM) is an IT managed services and solutions provider that adopts a dynamic approach to deliver the best possible service to its customers. The company’s main aim is to build strong relationships and design solutions that will both support and transform its customers’ businesses.

ITRM’s highly experienced in-house team provides IT managed services and consultancy services, as well as solutions for voice and data communications, web design and application development, and network cabling. The company uses advanced technologies to ensure it delivers high-quality services and is backed by accreditations and partnerships with some of the industry’s leading vendors including Microsoft.

To ensure its customers are able to align their IT needs with their corporate objectives, ITRM provides clear technical leadership and regular fully inclusive operational and strategic review meetings with its dedicated account managers, senior technical architects and consultants.

ITRM builds its relationships through honesty, integrity, understanding and technical leadership. It aims to be the technology partner of choice and solve all business challenges with innovative thinking.


http://www.iten.pt


http://www.itrm.co.uk



Kelway

3rd Floor, 10 Fleet Place, London, EC4M 7RB, United Kingdom

Tel: +44 207 [email protected]

Kelway is an established and trusted IT services and solutions provider, with an international presence in both the private and public sector IT markets. The company supplies products and services in more than 130 countries via its global supply chain.

The pace of change in IT is exciting and challenging in equal measure. Kelway constantly adapts to new technologies, changes in the industry and, most importantly, to the needs of its customers. When its customers entrust Kelway to manage any part – or the whole – of their infrastructure, the company becomes part of their team. Whether providing break-fix support across the country, dealing with a data management project, or delivering enterprise-class cloud computing solutions, Kelway is committed to technical expertise and transparency in everything it does.

Kelway can offer solutions covering expertise in a range of areas, such as data management, private cloud and converged infrastructure, end-user computing, network, collaboration and security.

These solutions are supported by a wide range of managed, field engineering, technical consulting, project management, online deployment, software assessment and licensing services. The solutions are also supported by ServiceWorks; a suite of cloud-based services.

Knowledgeprice.com

Indrānu iela 1, Riga, LV-1012, Latvia

Natalja Voroncova, Assistant Chairman of the BoardTel: +371 [email protected] knowledgeprice.com

Knowledgeprice.com delivers high-quality consulting services for technology projects. The company’s areas of expertise include enterprise architecture, system design, IT project management and programming. It is particularly experienced in completing information systems turnaround projects related to the takeover of existing legacy systems and ensuring continuity and reliable support.

The company specialises in carrying out IT projects for the financial sector and the majority of our clients are non-life insurance companies, commercial banks, fund managers and related organisations.

Knowledgeprice.com works closely with technology entrepreneurs and experienced insurance and media professionals to help them achieve excellence in their respective fields. The firm invests their expertise and financial resources, creating financial and insurance products that can be marketed worldwide.

Knowledgeprice.com is known as a high quality service provider. The company is always prepared to provide the necessary support to its customers and changes or adapts its products according to the requirements and preferences of its clients. Customers appreciate Knowledgeprice.com’s responsiveness and the fact that they can rely on its team to help with product-related enquiries at any time. This is particularly important within the financial and insurance sectors where security is essential.



http://www.kelway.com


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Labgroup

2, rue Edmond Reuter, Contern, L-5326, Luxembourg

Bernard Moreau CEOTel: +352 350 2221Fax: +352 350 [email protected]

Labgroup is a full-service document and data management specialist. The company offers the complete range of information lifecycle management (ILM) solutions and services for businesses in the financial and insurance sectors, as well as public institutions and businesses in other markets.

Labgroup’s range of services includes digitisation, archiving and dematerialisation of paper documents, mailroom services, capturing and conserving electronic data, content and records management, IT backup and recovery. The professional services team provides expert advice and training on all aspects of ILM.

Built on Microsoft Sharepoint and Easyfolder, ILM-as-a-Service is Labgroup’s integrated solution, which combines content and records management into one single and secure platform. Hosted in Labgroup’s own data centre within the legal framework of the financial sector, ILM-as-a-Service has been designed as a compliant solution for financial and insurance companies.

Labgroup has offices in Luxembourg, Ireland and Gibraltar. As a Professional of the Financial Sector, Labgroup is monitored by the Luxembourg Financial Services Supervisory Authority.

The company is certified to ISO 9001 and ISO 27001:2005 standards and will soon acquire PSDC status (Certified Digitisation and Archiving Service Provider), the legal framework on eArchiving, which allows digital records conservation and dematerialisation of documents with probative value.

Livingstone

Kilnbrook House, Rose Kiln Lane, Reading, Berkshire, RG2 0BY, United Kingdom

Nigel Someck, Financial Services SpecialistTel: +44 20 33285603nigel.someck@livingstone-tech.comwww.livingstone-tech.com

Livingstone provides end-to-end software asset management solutions for financial institutions aiming to gain complete visibility and control over their software licensing costs. Our clients include some of the leading financial institutions in the world, such as HSBC and UBS.

The company offers accurate inventory and entitlement data and has experienced software asset management (SAM) specialists that are adept at understanding clients’ unique needs and goals. The firm arms its specialists with Livingstone technology to provide real-time licensing transparency and control.

Our services include fully managed SAM services, audit protection, inventory analysis, IT change management support and effective license position creation.


http://www.labgroup.com


http://www.livingstone-tech.com



Longo Prazo

Avenida das Forças Armadas nº 125 - 10º, Lisbon, C-1600-079, Portugal Tel: +351 217 902450Fax: +351 217 [email protected] Portuguese company Longo Prazo (LP) is a single product company specialised in the development and commercialisation of SGC, its asset management software for the financial services market.

The company, founded more than 25 years ago, provides robust, reliable, compliant and easy-to-use software that can be integrated with other commonly used systems, in many instances through automatic, pre-developed interfaces.

LP’s integrated SGC solution supports asset management processes including mutual, real estate and pension funds, private, insurance and banking portfolios and private banking.

The company’s commercial front-office solution SGC Quick was designed to support the commercial management of asset management portfolios providing comprehensive information at the touch of a button.

LP also offers turnkey implementation, consulting and support services to ensure that SGC fully satisfies individual clients’ business models and needs, achieving optimum levels of performance and compliance. SGC is offered in a hassle-free, turnkey fashion that includes all migration services.

The company’s free training programmes allow users to learn how to control and optimise solution features.

Micro Focus

The Lawn, 22-30 Old Bath Road, Newbury, Berkshire, RG14 1QN, United Kingdom

Robert Collins, Director of North America Partners and AlliancesTel: +1 301 8385000Fax: +1 301 [email protected]

Micro Focus provides innovative software that allows companies to develop, test, deploy, assess and modernise business-critical enterprise applications.

The company’s software enables customers’ business applications to respond rapidly to market changes and embrace modern architectures with reduced cost and risk.

Micro Focus has more than 30 years of expertise, more than 18,000 customers and over two million licensed users, including 91 of the Fortune Global 100 companies.



http://www.longoprazo.pt


http://www.microfocus.com

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Model IT

Unioninkatu 13, Helsinki, 00130, Finland

Tel: +358 40 7514956www.modelit.fi

Model IT serves financial services companies operating in the banking, insurance and investment industries. The company’s innovative solutions provide high quality with proven customer satisfaction.

Model IT’s OneFactor is a unified platform for asset, wealth and fund management. Providing a platform for all activities from sales to authority reporting, OneFactor has been designed to offer high agility with low lifecycle costs. It is built on the Microsoft Dynamics CRM platform.

The OneFactor product range also provides solutions for investment analysis including value-at-risk, hedge planning, asset liability and attribution analysis. One of the key design principles has been to offer a wide range of functionality and choices.

Model IT’s cFrame insurance modelling environment makes it easy to understand and analyse insurance products and business. It provides a revolutionary approach to insurance modelling by combining contract level analysis with stochastic Monet Carlo simulation. This means the solutions is also easy to use.

Moore Stephens Consulting

150 Aldersgate Street, London, EC1A 4AB, United Kingdom

Paul Latarche, PartnerTel: +44 20 76511788Fax: +44 20 76511991paul.latarche@moorestephens.comwww.moorestephensconsulting.com

Moore Stephens Consulting (MSC) provides data management solutions to the insurance industry.

The company’s Insurance Framework has evolved over the past decade and is the result of more than 40 successful business intelligence (BI) implementations in the London and international insurance markets. The framework provides a series of insurance data models, extract, load and transform design patterns, code builders and tailored systems that are designed to schedule, execute and monitor data loads. It can be customised and uses tried and tested models to reduce the overall effort, cost and risk associated with implementing BI projects.

MSC recently developed the latest generation pricing and rating platform RuleBook. It is a product line agnostic, pricing and quoting tool that has been specifically designed to replace the myriad of pricing spreadsheets used by the insurance market. RuleBook offers all the self-service capabilities of a spreadsheet-based solution, while providing a reliable and auditable enterprise-level application. The solution also provides a web-based user interface that allows pricing models to be distributed to internal underwriters – and external partners – in a controlled and efficient manner. This facilitates business growth by product portfolio and geographical location.

MSC remains committed to helping clients exploit the true value of data to achieve future business success.

http://www.modelit.fi


http://www.moorestephensconsulting.com



NathCorp

8001 Irvine Center Drive, Suite 400, Irvine, California, 92618, United States

Tel: +1 949 7543149Fax: +1 714 [email protected]

NathCorp is an IT consulting company that provides cloud computing, security and desktop management services to customers in various verticals.

The company is a Microsoft Gold Partner certified in desktop deployment, application lifecycle management, virtualisation, and management and application development. Its other core services include security management for desktops and networks; desktop optimisation; cloud services deployment and management; quality assurance; and Microsoft Office 365 deployment.

NathCorp aims to provide client-centric solutions that meet customers’ needs, mimimising their costs and enabling them to become more productive and competitive in the global marketplace.

Originally established as NathTech in 2000 and rebranded as NathCorp in 2007, the company has offices in the US states of California and Illinois, as well as Ranchi, India. The company has been awarded ISO:9001:2008 certification in IT solution and services.

Navex

Maris Drone, CEOZemitana str 6, Riga, LV-1012, LatviaTel: +371 67274822Fax: +371 [email protected]

Navex is an IT company, which focuses on providing enterprise application software. It delivers services and solutions to more than 50 companies in over 12 countries, including those that are leaders in their fields.

Navex has team of certified and experienced software developers, business analysts, consultants and project managers with extensive knowledge in different industry sectors. The company offers IT implementation services, ongoing support services, out-of-the box industry standard solutions and custom modules. It also carries out B2B, B2C or other web applications integrated to the companies’ enterprise resource planning (ERP) systems.

In addition, Navex has developed specialised ERP solutions for various industries. These include the leasing and debt collection solution for financial services, billing for utility and telecommunications companies, as well as other service providers. These solutions are integrated with standard Microsoft Dynamics NAV package.



http://www.nathcorp.com


http://www.navex.lv

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Nearshoring Group

Hardwareweg 4, 3821 BM Amersfoort, Netherlands

Jacek Salek, CEOTel: +31 26 3724971 [email protected]

Nearshoring Group, formed of Nearshoring Partners and Nearshoring Solutions, is a multinational IT company. It specialises in insurance product development, as well as customised software and developing consumer portals.

Nearshoring offers an insurance online platform, which has been designed by insurance industry experts who have sold and supported insurance products since 2004. In addition, the company provides software and consulting services for systems, web and mobile applications, business process analysis and IT project management. It also delivers service management – including data processing, testing and IT support – and e-marketing services.

The company strongly believes that only logical business analysis can improve business processes and assumes that customers know their needs best. Nearshoring Group helps customers by supporting their ideas with expert knowledge and creating software to meet their needs and demands. To assist clients in achieving their goals, the company also completes branding and advertising online campaigns.

Nearshoring Group complies with the most demanding standards. The company is a Gold Microsoft Certified Partner and holds ISO 27001:2005 certification. Nearshoring Solutions was also the finalist of the Polish Project Excellence Award, which is awarded to the company with the best-managed project in Poland.

Netas

Yenisehir Mah. Osmanli Bulvari No: 11 34912 Kurtkoy - Pendik, Istanbul, Turkey

Tel: +90 2165 222000Fax: +90 2165 222222www.netas.com.tr

Netas provides innovative end-to-end value added systems integration and technology services in the IT and communications industry. Its customers range from telecommunication providers to public and private enterprises in domestic and international markets. The company holds a track-record of 47 years and continues its foray in the IT field, supported by its experienced, best of breed research and development department.

Netas aims to be the first company to consult through innovative IT solutions and provide opportunities to its customers. The company offers a range of services to enterprises operating in various vertical segments including finance, telecommunications, defence and public security, government, energy and utilities, retail and healthcare.

The company has formed strategic partnerships with global technology enterprises to help its customers adopt the latest IT technologies efficiently. It also continues to develop software solutions for more than 200 global operators.


http://www.nearshoring.nl

http://www.netas.com.tr



Nexfi

8, rue Auber, Paris, 75009, France

Thierry Martin, Sales and Marketing DirectorTel : + 33 1 53631604Fax : + 33 1 [email protected]

Nexfi provides front- to middle-office solutions that are specially designed for challenging financial asset management activities. The company’s integrated portfolio management software solution, Tracker PM, targets asset managers, mutual and insurance companies, institutional investors, private banks and small businesses.

Tracker PM is used by more than 500 customers from around 20 financial institutions on a daily basis and covers all the needs of portfolio managers, middle-office operators, risk-managers, compliance officers and reporting administrators.

The solution enables users to keep positions in real-time, allocate and generate orders, analyse risks and exposure, manage liabilities and reconcile investments. It also ensures pre- and post-trade compliance control and provides performance analysis and reporting.

Investment decisions are stated, executed, and reconciled via a customisable straight-through processing procedure.

Tracker PM is a complete multi-asset class solution covering fixed incomes, equities, funds, money market, listed and over the counter derivatives, and any structured products, on a single platform.

Flexible, easy to use and scalable, Tracker PM provides asset managers with state-of-the-art solution. When combined with Nexfi’s consulting team of technical and operational experts, the solution supports customers as they address new challenges and develop their businesses.

Nordic Insurance Company

Oesterbrogade 125,1, Copenhagen, 2100, Denmark

Tel: +45 7022 2723Fax: +45 7022 [email protected]

Nordic Insurance Software (NIS) was founded in 1996 in Copenhagen, Denmark. Today the company also has offices in Toronto, Canada, and London, UK, and provides solutions to clients in more than 35 countries worldwide.

The company develops software solutions for travel, expatriate, health and gadget insurance and aims to become the de facto standard software solutions in these industries.

NIS has developed a simple, yet flexible platform, using advanced technology that makes it possible to offer standardised software while having the ability to add individualised solutions adapted to client needs.



http://www.nexfi.fr


http://www.nordicinsurancesoftware.com

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Nubis

Pantou Street 25, Kallithea, Athens, 17671, Greece

Dimitris Kontinos, CEOTel: +3 02118009990Fax: +3 [email protected]

Founded in 2012, Nubis aims to enhance the productivity of its customers and partners through easy-to-use business solutions that need no installation and are accessible from any device.

Nubis deploys Microsoft technologies, such as .NET WebAPI, MVC4, HTML5 and a high-availability architecture on Microsoft Azure, to deliver premium enterprise software-as-a-service to clients.

The company’s Nubis Cloud Engine cloud platform automates business processes including invoicing, billing and workflows.

Building on Nubis Cloud Engine, Nubis Cloud ERP is an advanced enterprise resource planning solution that allows customers and partners to rapidly extend functionality through an easy-to-use visual interface. Keeping the need for programming to a minimum, Nubis Cloud ERP simplifies company processes such as sales lifecycle management, customer management and supplier management. The solution also enhances stock analysis, ledgers and purchasing through an optimised user experience.

Nubis has an extensive network of certified partners trained to generate vertical business solutions, available online through the Nubis Marketplace.

Ortec Finance

Boompjes 40, Rotterdam, 3011 XB, Netherlands

Dave Hayward, Head of MarketingTel: +3110 [email protected]

Ortec Finance is a global provider of technology and advisory services for risk and return management. Established in Rotterdam in 1981, Ortec Finance has 180 employees who combine mathematical ability, business awareness and practical application skills to deliver innovative and pragmatic solutions. Its long-standing and global client base comprises leaders in the pensions, asset management and private wealth management markets.

The company’s focus is firmly on providing support for institutional and private investors when making investment decisions. Ortec Finance designs, builds and applies solutions for asset-liability management, ex-ante and ex-post risk management, performance measurement and risk attribution, and financial planning. The company’s solutions derive from a combination of software models and professional advisory services.

Ortec Finance is leading in innovation through strong ties with academic communities, regulators and practitioners.


http://www.nubis.gr


http://www.ortec-finance.com



Path Solutions

P.O. Box 592, Safat 13006, Red Crescent Building, 3rd Floor, Al Jahra St., Shuwaikh, Kuwait

Roshny Kuriakose, Associate Manager OperationsTel: +965 24824600Fax: + 965 [email protected]

Path Solutions is at the forefront of the Islamic financial software industry, providing a broad, deep spectrum of Sharia-compliant integrated solutions and services that cover core banking, customer service management, investment banking, risk management, treasury and trading in the Gulf Corporation Council and global capital markets.

Designed to meet the needs of modern Islamic banking, Path Solutions’ turnkey solutions are based on an open, flexible architecture and an established deployment methodology. They have been tested and implemented at some of the world’s most sophisticated Islamic banks, Islamic banking windows, as well as conventional banks converting into Islamic banking operations.

Path Solutions’ flagship product, iMAL is a powerful core banking solution specifically built from the ground-up to support Sharia banking operations. It is geared to address country and region-specific Islamic banking requirements. Moreover, the flexibility and intuitive design of iMAL enables financial institutions to quickly launch competitive Sharia-compliant products and services while reducing IT dependency and cost.

Founded in 1992 and building on over 20 years of experience, Path Solutions is well positioned to be the trusted IT partner of forward-thinking Islamic banks willing to capitalise on best-of-breed technologies. The company goes a step beyond traditional software vendors by delivering Islamic solutions designed to mitigate Sharia risk, optimise output, minimise costs and which can be easily extended to support geographical and business expansion.

Peritus

Kniveveien 29, 3036 Drammen, Norway

Tel: +47 93240624 [email protected] www.peritus.no

Peritus is a certified Microsoft partner that adapts and implements the Microsoft Dynamics AX and Microsoft Dynamics CRM platforms for customers in various industries.

The company develops its solutions, which integrate the features of both Microsoft Dynamics platforms, in close collaboration with customers to ensure they meet all of their business needs. Its employees are experienced in developing, integrating and implementing such complex solutions.

Peritus’ solutions help insurance and claims companies to improve claims handling, agreements management and a range of other processes. They can also be used to enhance profiling procedures in sales-intensive organisations.



http://www.path-solutions.com


http://www.peritus.no

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peterevans

52 The Parade, Cardiff, CF24, United Kingdom

Sue Foley, Marketing CommunicationsTel: + 44 2920 402200Fax: +44 2920 [email protected] peterevans is a leading provider of front to back office systems with more than 29 years experience in the financial services sector. The company provides global solutions to major institutions and highly-focused technology to smaller organisations. Its creative, high-end solutions integrate seamlessly with existing infrastructures to optimise business performance. A flexible approach to implementation allows software configurations to meet specific requirements, either as a series of modules or as a full, standalone system.

Designed using the latest thin client, java and XML-based technologies, peterevans’ xanite solution is available as a software-as-a-service model hosted by peterevans. This removes many of the restrictions around investing in new technology and gives peterevans’ clients access to the latest systems.

The xanite suite of products supports a range of business areas including wealth management, custody, corporate actions, clearing and settlement claims, private client and online stock broking.

QuantCube Technology

Créanova, 24 rue de l'Est, Paris, 75020 France

Thanh-Long Huynh, CEOTel: +33 1 43584846Fax: +33 1 [email protected]

QuantCube Technology is a fintech start-up that delivers business intelligence solutions for financial investment firms based on real-time smart data.

The company offers two innovative products: financial and economic smart data and investment strategies based on smart data. The solutions are tailor-made for financial and economic institutions and can be used for multiple purposes, such as passive or active equity investments, commodity trading and risk-management.

QuantCube Technology knows that the production of smart data based on real-time access, and on analysis of multiple sources of heterogeneous data, is a critical advantage for customers to make better investment decisions.

Designed to generate high performance with limited risk on equity and commodity markets, the company’s software delivers systematic buy and sell signals based on smart data analytics. A direct application is the creation of the passive financial index Q3 Big Data Top Reputation Index, which is available for free.

QuantCube Technology relies on a top-notch team combining financial market experience and strong expertise in statistics, machine learning, financial mathematics and economics. The team has accumulated rich and diverse professional experiences, notably in hedge funds, investment banks and asset management companies.


http://www.peterevans.com


http://www.q3-technology.com



Rapid Addition

International House, 1-6 Yarmouth Place, London W1J 7BU, United Kingdom

Ross Lucas, Head of SalesTel: + 44 2079939906 [email protected] www.rapidaddition.com

Since 2003, Rapid Addition has provided financial information exchange (FIX) protocol software solutions to the global electronic marketplace. The company’s founders comprise some of the best-known names in the industry.

Rapid Addition is an independent company, headquartered in the UK with a presence in North America and Latin America. It works with many of global financial institutions including banks, broker-dealers, exchanges, multilateral trading facilities, foreign exchange houses and investment managers

The company’s products include RA-ShortCut, a set of accelerators that integrate into Microsoft’s BizTalk middleware platform, enabling simple transformation and normalisation between multiple versions of the FIX protocols and other protocols such as EMX, SWIFT, XML and many others. RA-ShortCut and Microsoft BizTalk enable financial institutions of all types and sizes to reduce risk, manage automation costs and achieve true straight-through processing.

The RA–Cheetah FIX engine is the highest performing messaging engine for the FIX protocol. It can be used by companies needing a low-latency .NET / C# FIX engine or a low-latency Java FIX Engine. Built on Rapid Addition’s Generation Zero libraries, these engines have very low latency and eliminate jitter caused by garbage collection.

RDT

30 Tower View, Kings Hill, West Malling, Kent, ME19 4UY, United Kingdom

Matthew Snape, Head of Business DevelopmentTel: +44 1732 220010Fax: +44 1732 [email protected]

RDT has been a leading provider of UK general insurance software for more than 20 years. Operating across the entire insurance value chain, RDT nurtures and maintains strong long-term partnerships with all its insurance clients.

The company’s proven Landscape policy administration system is used by 19 providers, managing in excess of £1.1billion gross written premium, with a user base of more than 3,000.

RDT’s innovative Insurer Hosted Rating Hub is a highly scalable, platform agnostic solution that provides insurers with the ability to centralise their rates, making them instantly accessible to all distribution channels at point of quote and eliminating distribution delays. This allows insurers to maintain one set of rates and to make changes that are immediately available at point of sale or quote.

With sub-second enrichment capability at point of quote and the ability to manage more than 2,500 enrichment quotes per second, insurers can maximise competitive advantage and react to market changes swiftly using real-time data. In addition, the Hub’s use of real-time, third-party data enrichment has been proven to reduce application fraud by up to 60%. The Hub also provides real-time performance monitoring for millions of quotes a day.



http://www.rapidaddition.com


http://www.rdt.co.uk

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RIMES Technologies

1 Cornhill, London, EC3V 3ND, United Kingdom

Alessandro Ferrari, Senior Vice President, Global MarketingTel: +4420 7743 [email protected]

RIMES was founded to meet the specialist data needs of the buy-side firms. The company was a pioneering provider of managed data services and used cloud-based technology to deliver highly customised financial data via the internet. Providing world-class data, which is supported by first-class service, remains the company’s primary focus today.

The company’s success reflects its unique practical approach, which combines the right technology with the best people. Its services are designed, delivered and supported by an expert team recruited from the heart of the industry. As a global company, RIMES serves 250 investment managers, hedge funds, pension funds, custodian banks and insurance companies in 40 countries.

RIMES offers solutions ranging from data processing to data governance. The RIMES Benchmark Data Service (RIMES BDS) and RIMES Reference Data Service provide index, benchmark and other reference data in a format that is ready for use in third-party or proprietary client applications. The RIMES Data Governance Service enables firms to monitor data use, tighten control and maintain compliance.

All of RIMES’ solutions are fully managed and deliver hundreds of data sources from more than 150 data partners in one single, fit-for-purpose feed. We currently feed data to over 25 data warehousing, risk, performance and compliance solutions, and many in-house systems. RIMES enables buy-side firms to benefit from a world-class data operating platform, without the need for a major investment in people or technology. Firms that choose RIMES can achieve more with less.

RiskFactor Solutions

Kemps Farm, London Road, Balcombe, RH17 6JH, United Kingdom

Aaron Hughes, DirectorTel: +44 1444 819460Fax: +44 1444 819461ahughes@riskfactor-solutions.comwww.riskfactor-solutions.com

RiskFactor Solutions is a global risk and fraud management solutions provider to the commercial finance industry.

RiskFactor contains unique risk and fraud algorithms that provide early identification of fraudulent activity or collateral deterioration. It helps organisations minimise bad debts, improve operational efficiency and maintain compliance.

Designed for the commercial financial industry, the business intelligence solution features modules for data extraction, invoice discounting analysis, extended risk analysis, financial analysis, data bureau, workflow, macro analysis, debtor analysis and mobile access. It also provides enhanced risk management processes, the ability to identify anomalies and send automated alerts, enabling lenders to stay one step ahead of their prospects, clients and competitors.

RiskFactor Extractor, which is designed for banks and commercial finance companies, collects financial and collateral information from clients’ and prospects’ accounting systems. The data is automatically uploaded into RiskFactor and made available for analysis, which enhances internal workflows, frees up resources and improves the overall customer experience.

RiskFactor Solutions has been providing risk management globally for more than 15 years and supports organisations such as HSBC, Santander, RBS, Barclays and Bibby Financial Service. With more than 3,000 users worldwide, RiskFactor oversees in excess of US$50 billion of daily lending.


http://www.rimes.com


http://www.riskfactor-solutions.com



Sidenis

Zeltweg 7, 8032 Zürich, Switzerland

Rouven Oberholzer, Managing PartnerTel: +41 44 2662400 [email protected]

Sidenis provides intelligent, individual software solutions that can be developed, implemented, operated and maintained quickly and efficiently with low costs. The company’s solutions are created in close collaboration with the client and based on a thorough analysis of their underlying business model.

Sidenis’ team of experts use its in-depth knowledge and long-standing expertise and an agile project approach (Scrum) to handle customers’ business requirements in an efficient, transparent and rapid way to deliver reliable, high-performance software. Each project set-up is adapted to the client’s individual needs. The team works directly with the clients at their onshore facilities, while Sidenis’ world-class development and quality assurance teams in St Petersburg provide distinct cost benefits for near shore clients.

The company’s services cover the full project lifecycle, from vision/planning via development and quality assurance, to productive maintenance and the incorporation of changing demands. This means that the client’s valuable resources can be focused on core business activities.

Over the past 15 years Sidenis has demonstrated its expertise in many projects and successfully delivered various powerful software solutions within the financial industry. Sidenis aims to become, and to remain, each client’s preferred partner in all software development and maintenance activities. The company believes that long-term relationships create added value for all parties.

SimCorp

Weidekampsgade 16, Copenhagen, 2300, Denmark

Lau Harting Jeppesen, Head of Sales, NordicTel: +45 35448800Fax: +45 [email protected]

SimCorp provides investment management software solutions and services for the global financial industry. The company’s software solutions support and empower global asset managers to mitigate risk, reduce costs and enable growth throughout the value chain. SimCorp’s professional services are designed to assist clients in all aspects of their software acquisition and help them to achieve the maximum return on their SimCorp solution investments. This also helps to improve their competitive advantage.

Founded in 1971, SimCorp has more than 40 years of experience in developing solutions for the financial industry. Headquartered in Denmark with offices throughout Europe, North America and Asia Pacific, SimCorp is listed on NASDAQ OMX Copenhagen.

SimCorp’s clients include financial institutions, asset managers, insurance companies, pension funds, mutual funds and wealth managers. All of these clients consider SimCorp as a trustworthy business partner that is fully committed to staying at the forefront of investment management technology.

SimCorp invests more than 20% of its revenue in R&D. The semi-annual product releases contain new functionality to ensure that the SimCorp solution consistently grows with its clients’ business and the demands of the market.



http://www.sidenis.com


http://www.simcorp.com

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Steria Mummert Consulting

Hans-Henny-Jahnn Weg 29, Hamburg, 22085, Germany

Klaus Loersch, Head of Enterprise Content Management and Microsoft SolutionsTel.: +49 40 227030Fax: +49 40 [email protected]/de

Steria Mummert Consulting offers companies and public authorities business services that are based on state-of-the-art IT solutions and is considered as one of Germany’s ten leading business transformation partners. As part of the Steria Group, the company combines thorough knowledge of its customers’ business models with extensive expertise in IT and business process outsourcing.

Using its highly collaborative consulting style, Steria works with its clients to transform their businesses, enabling them to focus on what they do best. The company’s 20,000 employees work across 16 countries and support the systems, services and processes used by businesses worldwide.

Founded in 1969, Steria is headquartered in Paris, France, and has offices in Europe, India, North Africa and South East Asia. More than 20% of Steria’s capital is owned by its employees and in 2013, the company generated €1.75 billion in revenue.

Sword Apak

Badminton Court, Station Road, Yate, Bristol, BS37 5HZ, United Kingdom

Natalie Sweet, Marketing ManagerTel: +44 1454 871000Fax: +44 1454 [email protected]

With more than 35 years’ experience of delivering specialist financial systems, Sword Apak has become an established provider of expert business and technological solutions for the retail and commercial banking sectors.

Developed for fast implementation and deployment, Sword Apak’s Aurius banking solution offers a cost effective and agile alternative to traditional legacy banking platforms. Robust, flexible and future-proof, Aurius can be scaled to match individual business environment and IT infrastructures and is ideal for banks seeking rapid enterprise growth.

Built using the latest Microsoft technologies, Aurius can cater for a wide range of back- and front-office bank operations. It also supports a range of retail banking products including term deposits, individual savings accounts (ISAs) and junior ISAs, secured/unsecured lending, personal/commercial loans and current accounts.

Supported Aurius functionality includes a highly configurable workflow, flexible online product definition, an integrated general ledger, 24/7 processing, multi-currency and document management. In addition, Aurius offers integrated internet banking, AML transaction monitoring, web-based customer on-boarding, and can be scaled to match customers’ individual IT infrastructures.


http://www.steria.com/de


http://www.sword-apak.com



Systemorph

Kurfirstenstrasse 88, 8038 Zurich, Switzerland

Tel: +41 44 500 [email protected]

Systemorph is a Zurich-based software solutions provider founded in 2011. A thought leader in data science and provider of innovative, customisable and ultra-rapid development data management solutions, Systemorph offers simple yet powerful solutions for risk managers, actuaries, portfolio managers, quantitative risk analysts and others to structure, synthesise, communicate and control advanced business domain models and the data populating them.

Unique capabilities include context-aware data management for agile collaboration and nimble decision-making. With the Systemorph Platform, financial services companies will enjoy more consistent data for better informed risk management, actuarial and quantitative risk decisions.

Systemorph offers customers an easy and elegant path to move their risk models and data from spreadsheets and other disparate sources to a central, professional data management system with change control, data versioning, multi-user role based data ownership and real-time reporting.

Systemorph solutions enable ultra-rapid development, thus dramatically cutting project implementation time and cost by an order of magnitude. With the ability to integrate with any data source, workflow, system or application, Systemorph solutions fit seamlessly into an enterprise’s IT and risk management environments.

TJIP

Informaticalaan 5, Delft, 2628 ZD, Netherlands

Tel: +31 [email protected]

TJIP develops online product management software that can be implemented by companies in the banking and insurance industries throughout their entire business chain. The company can help clients complete online mortgage calculations and applications, connect with back office systems or standardise the way they disclose of policy information to customers.

The company aims to help improve the financial services industry across the Netherlands by reducing costs and more customer-focused with intelligent and robust IT solutions. Consequently, it works with its customers to develop products and solutions that benefit the entire customer journey.

TJIP provides consultancy services and a range of customised software solutions including online product management software for insurance and banking products – including a cloud option – and ORKA Mortgage Software for front- and mid-office applications. The company also offers Iknow, a big data solution, as well as connectors for assistance centres and connectors between enterprise service bus systems.

TJIP has 90 employees and is located in Delftechpark near the Technical University of Delft in the Netherlands.



http://www.systemorph.com

http://www.tjip.com


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141

Totalsoft

Global City Business Park, 10 Bucuresti-Nord Street, Building O2, 8th Floor, Voluntari, Ilfov County, Romania

Tel: +43 664 2301788Fax: +40 [email protected]

TotalSoft is the largest Romanian enterprise resource planning (ERP) provider, according to the market research company Pierre Audoin Consultants.

Established in 1994, Totalsoft has 1,500 clients in the private and public sector in 28 countries on four continents and is focused on designing, developing and implementing proprietary software solutions for companies of all sizes. The company’s Charisma Business Suite software includes Charisma ERP, Charisma Medical Software, Charisma HCM, Mobile Solutions.

Headquartered in Bucharest, TotalSoft has extensive market expertise in nine verticals including the financial services, trade, manufacturing and professional services sectors, as well as key new growth areas in the agriculture and healthcare industries. The company has a 95% private sector client base, which includes international industry leaders such as BNP Paribas, Deutsche Leasing, Mercedes Benz, General Electric, GlaxoSmithKline, Orange and Vodafone.

TotalSoft is a member of Global Finance Group, one of south-east Europe’s largest private investment companies, which has offices in Athens, Bucharest, Sofia and Belgrade. Global Finance manages funds amounting to more than €850 million and has carried out over 70 investments since it was founded in 1991.

Towers Watson

71 High Holborn, London, WC1V 6TH, United Kingdom

Nick Hucker, Regional Sales Manager, Risk Consulting and SoftwareTel: +44 [email protected] www.towerswatson.com

Towers Watson is one of the world’s leading consultancy businesses and is the largest provider of actuarial software products quoted on the New York Stock Exchange. The company employs around 14,000 associates in nearly 37 countries, enabling it to provide insurance clients with on-the-ground expertise and also offer support around the world.

Towers Watson’s software provides a comprehensive portfolio of analytical software. The company combines innovative actuarial thinking with software expertise to develop comprehensive solutions that measure value, manage risk and safeguard solvency. The software supports various tasks including risk and capital management, asset-liability modelling, pricing, reserving and product development.

The company’s software is developed by its team of software professionals and industry consultants who work in collaboration with clients. This combination of industry knowledge, programming expertise and end-user insight creates sophisticated, innovative and easy-to-use products.

Towers Watson is able to tailor many of its products to each client’s individual requirements and has also created specific software solutions. This is where the combination of technical and industry expertise can be combined with the company’s software engineering capability to achieve unique innovation for clients.


http://www.totalsoft.ro


http://www.towerswatson.com



Tricor Senedi

Level 16.3, The Gardens North Tower, Mid Valley City, Linkaran Syed Putra, Kula Lumpur, 59200, Malaysia

Fu Ching-Yee, CEOTel: +60 3 [email protected]

Tricor Senedi is a Malaysia-based IT and software solutions provider that helps enterprises to address specific challenges, manage business processes and leverage opportunities created by new technology trends to stay ahead of the competition. The company also develops custom enterprise applications, professional websites, web products and apps for clients operating in various industries including the financial services markets.

The Tricor Senedi team has extensive experience of working with Microsoft technology and is guided by three fundamental principles; engineering, design and innovation. The company has delivered more than 100 solutions since 2008, helping multinational corporations, small- and medium-sized enterprises, non-profit organisations and other customers to improve productivity and efficiency.

Tricor Senedi is a subsidiary of Tricor Malaysia and part of the Tricor Group, which is a member of the Bank of East Asia Group.

Ultima Business Solutions

Ultima Place, 448a Basingstoke Road, Reading, Berkshire, RG2 0RX, United Kingdom

Nicola Aitken, Head of Microsoft PartnershipTel: +44 870 6086860Fax: +44 118 [email protected] www.ultimabusiness.com

Ultima Business Solutions is a leading end-to end IT infrastructure partner. The company’s mission is simple: make technology an asset for businesses, not a problem. Working with the philosophy that there is no substitute for understanding, Ultima has the experience and ability to help its customers deliver robust IT infrastructure solutions.

As a provider of secure, available and scalable IT infrastructure solutions, Ultima assists companies in optimising their infrastructure, enabling them to complete tasks faster and more cost effectively. The company can also help businesses to reduce the total ownership costs of their IT infrastructures, simplify IT deployment processes and improve the end user and customer experience through the use of technology. By working with, not against its customers’ IT departments, Ultima can also become an enhanced business enabler that offers a flexible and agile approach to meeting business demands.

Ultima is driven to deliver world-class services to its customers. The company has the experience, accreditations and credibility to provide a holistic view of how its customers’ IT estate is performing and how it can be improved to meet the future requirements of the business.



http://www.tricorsenedi.com


http://www.ultimabusiness.com

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143

Veeam

Lindenstr. 16, Linden Park, Baar, CH-6340, Switzerland Nicolas Savides, Senior Alliances ManagerTel: +41 41 [email protected]

Veeam provides solutions that make the modern data centre readily available to its customers. The company recognises the challenges of keeping a business up and running at all times and addresses them with solutions that ensure high-speed recovery, verified protection, reduced data loss, leveraged data and complete visibility.

The Veeam Backup & Replication solution leverages technologies that enable the modern data centre including Microsoft Hyper-V, VMware vSphere, NetApp storage, HP 3PAR StoreServ and StoreVirtual Storage. This helps organisations meet data recovery objectives, save time, mitigate risks and significantly reduce capital and operational costs.

Veeam Availability Suite provides all the benefits and features of Veeam Backup & Replication, as well as advanced monitoring, reporting and capacity planning for the backup infrastructure. Veeam Management Pack for System Center is a comprehensive, intuitive and intelligent extension for app-to-metal management of Hyper-V and vSphere infrastructures. The solution also includes monitoring and reporting functionality for Veeam Backup & Replication.

Founded in 2006, Veeam currently has 25,000 ProPartners and more than 111,500 customers worldwide. Veeam’s global headquarters are located in Baar, Switzerland, and the company has offices throughout the world.

VeriPark

Arı-2 Teknokent İTÜ Ayazaga Kampüsü Koru Yolu A Blok No:8/2 Maslak-Istanbul, 34469, Turkey Armagan Gurkan, Turkey Sales and Marketing DirectorTel: +90 212 2852234Fax: +90 212 [email protected] Founded in 1998, VeriPark is headquartered in Istanbul, Turkey, and has offices in London, UK; Dubai, Unite Arab Emirates; and Riyadh, Saudi Arabia.

VeriPark provides multi-channel delivery, loan origination and financial customer relationship management (CRM) solutions for the banking and insurance industries. The company also provides tablet-based mobile banking apps, including the Direct Sales Agent, Customer Sales Representative and Corporate Relationship Manager apps. These role-based apps offer innovative solutions catering to the daily needs of bankers on the go.

VeriPark has provided innovative solutions that enhance customer experience for more than 100 clients in Europe, Asia, the Middle East, Africa and Turkey. These include banks, insurance companies, pension funds, and investment firms.

VeriPark has received numerous awards for its innovative technology applications and was named as Microsoft’s 2014 Dynamics Independent Software Vendor of the Year in the Middle East and Africa. The company was also awarded the Global Microsoft Dynamics Industry Excellence: Financial Service Awards for two consecutive years – once for a CRM implementation at Allianz Pension and Life CRM in 2013, and Saudi Investment Bank implementation in 2014.


http://www.veeam.com


http://www.veripark.com



Wirebird

Aquatical House, 39 Bell Lane, London, E1 7LU, United Kingdom

Lucy Callaghan, Marketing Coordinator Tel: +44 203 542 3051Fax: +44 207 528 [email protected] www.wirebird.co.uk

Founded in 1998, Wirebird is a privately owned IT support and managed services company that is aligned with a number of core strategic vendors, including Microsoft. The company is headquartered in London, UK, and also has offices in Reading, meaning that it is well positioned to supply and support organisations from the UK. It also has a 24/7 helpdesk in Auckland, New Zealand, enabling it to support clients worldwide.

Wirebird delivers optimum levels of business continuity, disaster recovery, security and performance and aims to be a trusted advisor that offers services ranging from consultancy, to solution architecture and project delivery using Projects In Controlled Environments and Information Technology Infrastructure Library methodology.

The company’s hosted platform, Infrastructure+ enhances the efficiency and productivity of business critical applications, helping organisations to design, build, migrate, manage and support their IT environments. A network of highly skilled engineers operate Wirebird’s nationwide support-desk and also visit customer sites to ensure that its customers’ IT environments are well maintained.

Wirebird works with several financial organisations and because it understands the challenges faced by the industry, is confident that it can meet individuals’ requirements using a pragmatic and agile approach.

Xenomorph

4th Floor, 10 Lloyd’s Avenue, London EC3N 3AJ, United Kingdom

Marina McAnally, Marketing ManagerTel: +44 20 76148600Fax: +44 20 [email protected] www.xenomorph.com

Xenomorph designs, develops and implements analytics and data management solutions for companies operating in the financial markets.

The company’s TimeScape system is used by investment banks, hedge funds and asset management institutions to capture, centralise, cleanse, analyse and distribute the reference, market and derived data used in trading and risk management systems.

The system is based around a highly flexible, cross-asset data model implemented in Microsoft SQL Server and combined with workflows built on the Microsoft SharePoint platform and data imports/exports via Microsoft SQL Server Integration Services. TimeScape offers both thin-client data validation dashboards and extensive programming interfaces, as well as tight integration with Microsoft Excel. The system and its cloud-based sister product, TimeScape on Azure, are often used to improve data quality and consistency within risk management systems and processes due to their analytics integration capabilities and support for all financial asset classes.

The recently released TimeScape MarketPlace uses core TimeScape components to offer a multi-client, multi-sourced, cloud-based platform for publishing, consuming and partnering around financial markets data and analytics. TimeScape MarketPlace is tightly integrated with the OData web standard and offers seamless integration with Microsoft Power BI for Office 365.

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http://www.wirebird.co.uk



Towers Watson is represented in the UK by Towers Watson Limited, Towers Watson UK Limited and Towers Watson Capital Markets Limited.

Towers Watson Limited, Towers Watson UK Limited and Towers Watson Capital Markets Limited are authorised and regulated by the Financial Services Authority.

Towers Watson Limited is authorised and regulated by the Financial Services Authority.

Towers Watson is represented in the UK by Towers Watson Limited, Towers Watson UK Limited and Towers Watson Capital Markets Limited.

Towers Watson Limited is authorised and regulated by the Financial Services Authority.

Are your financial models allowing you to see the full picture with clarity?

Towers Watson is the world’s largest provider of actuarial software with over 40 years’ experience in developing marketing leading products including RiskAgility and Igloo. This includes the recently launched RiskAgility FM built with the latest software technology for enhanced performance and ease of use.

Our clients have the reassurance of knowing they are supported by a company that truly understands financial and capital modelling and how to leverage this knowledge in order to effectively integrate models into an overall risk management strategy. Through this we help clients see the full picture and take the right capital and risk management decisions.

To find out more visit towerswatson.com

Towers Watson. A global company with a singular focus on our clients.

towerswatson.comCopyright © 2014 Towers Watson. All rights reserved.TW-EU-2014-39982. September 2014.

Towers Watson is represented in the UK by Towers Watson Limited.

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