eight ways to embrace the new reality

Eight Ways to Embracethe New Reality#HowtobyBCG

Source: How to Lead in the New Reality.


1Restart theeconomy—safely

The health and well-being of employees, customers, and suppliers comes first. Adopt detailed plans to minimize health risks. Address employee concerns about safety and uncertainty clearly and directly.

2Make remotework work

The pandemic has been the catalyst for an extraordinary live experiment in remote work. Codify emerging best practices and use them to reset how you organize work.


3Seek outfresh signals

Economic volatility and uncertainty are undermining the usefulness of traditional quarterly metrics. Look to new sources of high-frequency data for signs of employee health, business activity, and future trends.


4Start a new consumerconversation

Use AI-based machine learning to track and respond to sudden shifts in consumer preferences, increase personalization, and build customer trust.


5Redesign data anddigital platforms

Focus digital transformation on delivering business value before replacing core IT systems. Recombine human and technological capabilities to create a truly bionic company.


6Reinvent theoperational model

Rebuild functions and supply chains to emphasize agility, responsiveness, and resilience.


7Articulate a purposebeyond profit

The human loss from the pandemic has focused people on what really matters and what really counts. Anchor the organization’s day-to-day activities to a higher goal. Use purpose to move people beyond grief to action.


8Create totalsocietal impact

Increasingly, the world is facing big problems that no single sector can solve on its own. Mobilize with government and the nonprofit sector to address global challenges, such as climate change, sustainability, and social justice.


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eight ways to embrace the new reality

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