document controller workshop
DESCRIPTION
Document Controller WorkshopTRANSCRIPT
Depa DubaiJune 29th, 2010
Document Control Workshop 1
OUR COMPANY OUR TEAM
PART 1: OUR COMPANY• Mission & Values
• History & Background
• Offices & Subsidiaries • Geographic Focus
• What We Do
• Depa Projects
• Organizational Structure / “Who’s Who”
• Questions
Mission Statement
3
Our Values
4
HISTORY OF DEPA
1996 1998 1999 2000 2001 2005 2006 2007 2008
Arabtec Interiors
Established
Depa Abu Dhabi
Depa Egypt
Depa (Italy)
Pino Meroni Yacht
Interiors
Pino Meroni Metal & Wood
Depa Qatar
Company changes name to
Depa Interiors
LLC
AC
QU
ISIT
ION
SIN
CO
RPO
RA
TIO
NS
Depa China
Mivan Depa
Depa Sudan
Depa Albarakah
Depa Maroc
Depa India
Eldiar (Abu Dhabi)
Design Studio
(Singapore)
21% of Thai
Carpets
60% of Dragoni (Dubai)
Deco Emirates (Dubai)
Depa Saudi
Depa USA Holding Co.
45.1% of Decolight (Dubai)
51% of Parker Co.
(USA)
JWICO
Depa Syria
Depa Libya
Depa Design Studio
(Singapore)
Lindner Depa (Dubai)
DEPA OFFICES & SUBSIDIARIES
Depa Dubai
Depa Abu Dhabi
Depa Qatar
Depa Saudi
Depa Egypt
Depa Sudan
Depa Morocco
Depa Libya
Depa India
Depa China
Div
isio
ns
Pino Meroni YI
Deco
Eldiar
DepaRoom
Depa Joinery
Yachts fittings, Dubai
Shop & office fittings, Middle East
Joinery, UAE & Egypt
Showrooms, Middle East
Joinery, Middle East & IndiaSubs
idia
ries
Royal Thai
Mivan Gulf
Design Studio
Dragoni
Carpets, Bangkok
Theming, Middle East
Cabinetry, Singapore & Malaysia
Joinery, Dubai
Maj
or P
artn
ersh
ips
Pino Meroni Joinery, Egypt
Parker Company FF&E Procurement, USA & Dubai
Paragon Gulf Theming, Dubai
Lindner Depa Travel Terminals
Depa Jordan
Depa Syria
OUR GEOGRAPHIC FOCUS
DEPA – FIGURES AT A GLANCE
OUR INTERIOR SERVICES Fitout- Luxury floors, walls,
ceilings finishes (marble, gypsum, wood, etc)
- Fixed joinery- Doors and frames- Panelling and wood
works
Upholstery- Furniture upholstery- Luxurious curtains- Cushions and bedding
items- Wall/floor coverings
Decorative interiors- Carpets- Fountains and pools- Mosaics- Decorative lighting- Statues- Theming
Design coordination- Close and professional
coordination with prominent international interior designers to achieve client’s design requirements
Furniture and fixtures- All upholstered furniture- Case goods such as
consoles, tables and TV armoires
- Metalwork- FF&E procurement
services
Refurbishment- Refurbishment of
existing luxury hotels, ranging from full scale to soft refurbishment
- Complete interiors upgrading
Specialized fitout - Extremely accurate
advanced joinery (e.g. for marine use) and sophisticated lightweight cladding
Financial services- Customized services for
financing and products leasing
- Asset-based financing scheme for contracted FF&E
Complete
Interior
Solutions
OUR INTERIOR APPLICATIONS
Luxury hotels Apartment buildings Offices Malls & Shops
Airports/Metro stations Hospitals Yachts Theming & Museums
Emirates Palace Hotel Burj Dubai Mall of the Emirates
Dubai Airport
Burj Al Arab HotelJumeirah Beach Hotel
Dubai, UAE
Emirates Palace Hotel
Abu Dhabi, UAE
COMPLETED PROJECTS
Four SeasonsSharm El Sheikh
Sharm El Sheikh, Egypt
Al Salam Rotana Hotel
Khartoum, Sudan
Grand Hyatt Hotel
Dubai, UAE
Shangri-La Hotel
Abu Dhabi, UAE
The Fairmont Hotel Dubai
Dubai, UAE
The Ritz-Carlton
Dubai, UAE
CURRENT DUBAI PROJECTS
Burj Khalifa
PPM Conrad Dubai Metro
East Hotel
Emirates Palace Hotel
• Al Ghurair Center
• Al Meydan
• Centro Sharjah
• IPIC Headquarters Building – Abu Dhabi
• Royal Mirage
• Marina Hotel, YAS Island
• Jumeirah Beach Hotel Mock-Up
• Al Badia Villa
• Zabeel Palace
A GROWING TEAM
Depa - Dubai 526Depa - Abu Dhabi 288Depa Qatar 64Depa Morocco 64Depa - Al Barakah 5Depa - China 12Depa India 31Depa - Egypt 71Depa - Saudi 28Mivan Depa 69
Grand Total:
6,465 Employees Worldwide!
Mivan Depa Qatar 1Mivan Bahrain 10Pino Meroni - Dubai 53Pino Meroni - Egypt 35Dragoni 75Deco Emirates 106Eldiar 52Lindner Depa 125Depa Syria 1Global Workers 4851
Abdullah Al MazruiChairman
- Chairman, The National Investor
- Chairman, Emirates Insurance Company
Mohannad SweidCEO
Riad KamalDirector
- CEO, Arabtec- Director, Arabbank
Marwan ShehadehDirector
- Managing Director, Al Futtaim Capital
Maha Al GhunaimDirector
- Chairwoman, Global Investment House
Orhan OsmansoyDirector
- CEO, The National Investor
Mohammed Al Hashimi Independent
- CEO, Zabeel Investments
- Former CEO, Amlak, division of Emaar
Hilal Al MarriIndependent
- Director General, Dubai World Trade Center
Faisal Al MatroukIndependent
- Chairman, Contech Engineering
BOARD OF DIRECTORS
GLOBAL STRUCTURE
MD Operations
Nadim Akhrass
MD New Markets
Ali Malas
MD Finance
Umar Saleem
MD Commercial
Ayman Khaireddin
COO DDS
Chris Holmes
MD Investments
Hadi El Solh
MD Depa Egypt
Hisham El Sharkawy
MD Abu Dhabi
Walid Zakaria
MD Strategy
Noor El Solh
CEO
Mohannad Sweid
GLOBAL GENERAL MANAGERS
Mohannad SweidCEO
Rayaan Al DreiDepa Qatar
Bernard LimDesign Studio
Michelle NjeimEldiar
Jason JohnPino Meroni
Amer RihawiDepa Saudi
Ali MalasDepa India
Fulvia FontanotDepa Room
Maggie HsuDepa China
Bassil El KhayriDepa Morocco
May BarmadaDepa Abu Dhabi
Rayaan Al DreiDepa Qatar
Harald MezlerLindner Depa
Mario DragoniDragoni
Paul AustinMivan Depa
Hugh BigleyDeco
Mohamad El ZekiPino Meroni Egypt
Fuad AzabDepa Jordan
Wasel KannoutDepa Libya
Essam ShoukryDepa Egypt
Yasser AbdelazeemDepa Al Barakah
PART 2: OUR TEAM• Role of a Document Controller
• Right First Time
• Server Division • Front Page
• Directory
• ISO Certificate
• What is ISO?
• How is Depa complying with ISO
• Document Control Team
• QA/QC Blog
18
Role of a Document Controller (I)
Document Control – Workshop 1
19Document Control – Workshop 1
Role of a Document Controller (II)
20
• Doing work right the first time is less time consuming and less expensive than redoing work, and ensuring Customer Satisfaction.
• RIGHT FIRST TIME is:
one of the best ways to resolve the discord between
what we expect for ourselves
&
what we can accept for others
RIGHT FIRST TIME (I)
Document Control – Workshop 1
21
• When you think about it, we expect zero defects when we are talking about items or services that we use:
– If you buy a fancy new plasma TV and your pixels start burning by the thousands, you demand satisfaction.
– When you take the car in for brake service, you expect that the mechanic will install the parts exactly as the manufacturer prescribes.
• No defect is acceptable when it affects you personally.
• So why then, is it so easy to accept that "defects happen" when you are the one delivering the product or providing the service? This is the interesting dichotomy that presents itself.
RIGHT FIRST TIME (II)
22
Server Division
IT
Design Commercial Material
Common e-Filing SystemQA/QC Planning Construction
Logistics HSE Others
Scan
Document Control – Workshop 1
23
Front Page
Document Control – Workshop 1
Project e-Filing System
24
Directory – 100
Document Control – Workshop 1
Project e-Filing System
25
Project e-Filing System
Directory – 200
Document Control – Workshop 1
26
Project e-Filing System
Directory – 300 (I)
Document Control – Workshop 1
27
Project e-Filing System
Directory – 300 (II)
Document Control – Workshop 1
28
Project e-Filing System
Directory – 400 (I)
Document Control – Workshop 1
29
Project e-Filing System
Directory – 400 (II)
Document Control – Workshop 1
30
Project e-Filing SystemDirectory – 500
Document Control – Workshop 1
31
Project e-Filing SystemDirectory – 600
Document Control – Workshop 1
32
Project e-Filing System
Directory – 700 & 800
Document Control – Workshop 1
33
Project e-Filing System
Directory – 900
Document Control – Workshop 1
34
Questions?
Document Control – Workshop 1
35Document Control – Workshop 1
ISO Certificate of Depa (I)
36Document Control – Workshop 1
ISO Certificate of Depa (II)
37Document Control – Workshop 1
ISO Certificate of Depa (III)
38Document Control – Workshop 1
What is ISO?
• ISO is the International Organization for Standardization.
• ISO, is an international-standard-setting body composed of representatives from various national standards Organization. Founded on 23 February 1947.
• The organization spreads worldwide proprietary industrial and commercial standards.
• It has its headquarters in Geneva, Switzerland.[1] While ISO defines itself as a non-governmental organization, its ability to set standards that often become law, either through agreements or national standards, makes it more powerful than most non-governmental organizations.
• ISO acts as a association with strong links to governments.
39Document Control – Workshop 1
Six Mandatory procedures should be documented in ISO 9001
1) 4.2.3 Document Control
2) 4.2.4 Records Control
3) 8.2.2 Auditing
4) 8.3.0 Control of Non Conformity Product
5) 8.5.2 Corrective Action (Customer Complains)
6) 8.5.3 Preventive Action
40Document Control – Workshop 1
How Depa is complying with ISO?
Our ISO Compliance Business Systems are in 3 levels:
1. Quality Manual
2. Business System Processes (Procedures)
3. Project Quality Plan, supported by Project Manager’s Handbook
41Document Control – Workshop 1
How Depa is complying with ISO?1- Quality Manual
• A document that sets out the way we will comply with the standard
• The scope of the Quality Management System (QMS) and any exclusions
• Documented procedures or reference to them
• A description of the interaction between the processes of the QMS
42Document Control – Workshop 1
How Depa is complying with ISO?2- Business System Processes (Procedures)
43Document Control – Workshop 1
• BSP 010 - Document and Data Control• BSP 020 - Control of Records• BSP 030 - Management Review• BSP 040 - Training• BSP 050 - Tendering Process• BSP 060 - Purchasing Process• BSP 070 - Process Control• BSP 080 - Audit Process• BSP 090 - Customer Complaints, Corrective & Preventive Action• BSP 100 - Control of Non-Conforming Products• BSP 110 - Product Identification and Traceability• BSP 120 - Control of Client Supplied Product• BSP 130 - Handling, Storage, Packaging & Delivery• BSP 140 - Human resource• BSP 150 - Administration• BSP 160 - Planning Process• BSP 170 - Control of monitoring and measuring devices• BSP 180 - Design and Development• BSP 190 - IT services• BSP 200 - Commercial & Contractual Tasks• BSP 200.1 - Insurance Manual• BSP 210 - Occupational H&S and Welfare• BSP 220 - Public Relations Policies & Procedures
44
Access Procedures Via QA/QC Blog
Document Control – Workshop 1
45Document Control – Workshop 1
Access Procedures Via QA/QC Blog
46Document Control – Workshop 1
Access Procedures Via QA/QC Blog
DC Courses are the procedures
How Depa is complying with ISO?3- Project Quality Plan
• A specified document created for individual project
• It customizes the requirements of the project,
i.e. the contract specification
• The plan will be prepared incorporating the details of quality assurance methods and quality control procedures, and will include the processes by which the program will be implemented, administered and enforced.
• The plan will incorporate design, procurement, construction, commissioning and all other relevant activities required by the Contract.
47Document Control – Workshop 1
How Depa is complying with ISO?3- Project Manager’s Handbook
• A generic document.
• Intended for use as a guidelines.
• Consists of:– Project Details
(OC, Opening details, Contact details, Key personnel, etc...)
– Quality Control Check Lists(Pro. Initiation, checklists, As Built Dwg., O & M Manuals, Project Close-Out, etc...)
– Project Control Systems(letters, Drawings, Submittals, RFI’s, Transmittals, etc...)
- Job Description of Staff
• These documents may be modified as necessary for compatibility with the Clients’ requirements.
48Document Control – Workshop 1
Document Control Team
BETTER
49
&
FASTER
Document Control – Workshop 1
Document Control Team
50Document Control – Workshop 1
Faster
Document Control Team
51Document Control – Workshop 1
Better
52Document Control – Workshop 1
QA/QC Blog
53Document Control – Workshop 1
QA/QC Blog
54Document Control – Workshop 1
QA/QC Blog
55
Questions?
56Document Control – Workshop 1
Next Workshop AgendaControl of Documents and Records
1) Revision on
• Document & Data Control Procedure
• Control of Quality Records
2) Group Work
57Document Control – Workshop 1
58Document Control – Workshop 1