District Standard Operating

Procedures & Management

Strategies

For Technology Coordinators and

ITSAs

Roles & Responsibilities

Communication / Support Structure Hardware Issues & Support Software Issues & Support Network Issues & Support Staff Issues & Support

Communications

Check sysop### or admin#### email daily

Communicate with other technology contacts to share ideas, provide support, etc. (Discussion Board, Breeze Live)

Attend area/district meetings Division of Information Technology /

Contacts Learning Tools Web Help

Division ofInformation Technology

Chief Technology

OfficerLinda Mainord

Customer Support

Michael Kugele

Network & Technical Services

Larry Padgett

Information Processing

Lata Guntur

Educational Technology

Rich Contartessi

Security AdministrationBob LaRocca

Help Desk Tech. Training Field Techs

Educational Technology

Gary Weidenhamer

Area Technology Specialists

Hardware Support

Maintain accurate inventory (FASGov) Assist Administration in purchasing decisions District Hardware Standards (Office & CAL) Transfer obsolete hardware (Omniform 0082) This year’s Capital Project Re-image computers (Altiris Modules) Keep all hardware clean Complete simple repairs of hardware Generate HEAT work orders when necessary

Capital Project

Our goal is a 4.8 to 1 ratio of students to modern computers

Your school’s allocation depends on FTE, what you have now, price of new

desktop Dell 280 desktop will come imaged and

named, including standard district software

How you can prepare for new computers

Software Support

District Standard Software All levels, elementary, secondary

Maintain accurate inventory Provide for ethical use of software & Internet

Acceptable Use Policy, Students, Staff Office take home license

Install software, either manually or via Altiris Assist with management of various

instructional and assessment software(SRI, FCAT Explorer, Riverdeep, United Streaming, EDL, GradeQuick, Edline, Harcourt Math, etc.)

Network Support

Manage Active Directory (create users, notify Mail Admin of users to be deleted, etc.) and school e-mail and communicate with Mail Admin

Perform weekly rotation of back-up tapes Monitor the Server and Network (server,

switches, patches, UPS, http://whatsup/) Assist Network Services with major virus alerts,

infections, etc. Submit appeals to have web sites blocked

(Outlook: blocked) Report receipt of SPAM (Outlook: abuse)

Staff Support

Lead Teachers, Tech Ambassadors, Project SMaRT Assist teachers with technology projects Assist with student technology orientation Limit access to confidential information by

safeguarding passwords and securing student information

Schedule and/or provide staff development for technology

Blackboard – Online Staff Development (MindLeaders)

School Technology Leadership Team – roles & responsibilities

Work with your School Technology Leadership Team to complete the STaR Survey

School Technology Leadership Team

• A small cadre of teachers who have the ability to take the lead at your school for modeling techniques in integrating educational technologies– Technology Contact– Media Specialist– Administrator– Grade Level / Department Reps.– ESE – ESOL Rep– One non-techy person

Responsibilities of the Team

• Provide leadership by modeling integration of technology into the curriculum at your school

• Test and evaluate technologies for the classroom

• Represent the school at technology conferences and workshops– Present best practices at District Technology

Conference– Bring knowledge back to the school to help with

planning and implementation of technology

• First line of support for tech problems

• Planning for Technology– Assist with writing the technology portion of

the school improvement plan– Assist in completing the STaR Survey

Responsibilities of the Team

• When to start? NOW would be good– No time like the present– He who hesitates is lost– Don’t put off till tomorrow …..– The early bird catches the worm– Unless you are the lead sled dog, the

scenery never changes

School Technology Leadership Team

Getting Started • Find out if there is a team at your school• Find some interested teachers and then:• Contact your Area Tech Specialist

– South – Jeanne – Central – Denise Hensel– North – Bill Gullion– West – Michael Thompson

School Technology Leadership Team

STaR Survey / Report

School Technology and Readiness– Snapshot of the schools technology

usage and integration.– Provides a comparison with district

and state averages– Provides a basis for technology

planning for the future

STaR Report Analysis

School Self-Analysis of Needs

  School

Technology Planning 0

Teacher Access to Tech 0.5

Student Use of Tech 1.7

21st Century Classrooms 1.7

Student access to Tech 1.8

Funding 2

21st Century Tools 2.1

Teacher Use of Tech 2.7

Community Outreach 2.8

Technical Support 3

Instructional Tech Support 3

Student Tech Standards 3

Professional Development 3.3

School Administration 3.4

Teacher Tech Standards 4

District Comparison Analysis of Needs

  Dist. Diff

Technology Planning (1.3)

Teacher Access to Tech (1.3)

Student access to Tech (0.6)

Student Use of Tech (0.4)

21st Century Tools 0.0

21st Century Classrooms 0.1

School Administration 0.2

Funding 0.2

Instructional Tech Support 0.2

Technical Support 0.3

Community Outreach 0.4

Student Tech Standards 0.5

Professional Development 0.8

Teacher Tech Standards 1.3

Teacher Use of Tech 1.6

STaR Survey

• Survey available in October / November

• Info sent to your Principal• Training on the survey sometime in

October– Blackboard, Breeze or other online

trainingView Your STaR Report