TRANSFORMING CUSTOMER EXPERIENCEDELEGATE PACK

Tuesday 10 March 2015 Grange City Hotel, London

#posttechpostevents.co.uk/digital

Accredited by: Associate Sponsors: Hackathon Sponsor:VIP Breakfast Sponsor:

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DEAR DELEGATES,

“Whilst one can outsource execution, one can’t outsource strategy.” Tracey Follows, planning partner, VCCP

It gives me great pleasure to welcome you all here today at Digital Insurance Strategies 2015, a place for forward thinkers and inspiration seekers to connect, share ideas and ultimately forge the way for insurance to become the leader rather than the follower of the digital world.

The past 12 months have seen new technologies spring to life all around us, unfurling a web of sensational possibilities for us to meet the evolving needs of our digital customers.

Today, we celebrate the industry wide push to embrace the digital era with our future facing agenda.

Key topics:

• Prepare for disruption

• Transforming a traditional industry to thrive in a digital world

• Digital policy

• Hackathon live

• Innovation in insurance

Immerse yourself in the debate throughout the day at Scribble Live www.postonline.co.uk/2394374 and see live running commentary from our editorial team. As always you can also get in touch on twitter, by tweeting us with #posttech.

Once again welcome to Digital Insurance Strategies 2015. If you require assistance at any point during the day please fi nd Lucy Baker at the registration desk, who will be more than happy to help.

On behalf of the whole team here at Post, we look forward to hanging out with you for what we hope will be a pioneering day.

Best wishes,

Jonathan Swiftdirector of content, Post

WELCOME

#posttech

PPEDIS15-DP148x210.indd 2 05/03/2015 13:05

USEFUL INFORMATIONThe conference will begin promptly at 09.15. You are kindly asked to vacate the main conference room during breaks so that our technical crew can run through the next presentations with speakers.

Please ensure that all mobile phones are switched off during the sessions.

Please feel encouraged to participate in the management briefi ng by making use of the question and answer sessions. Our speakers look forward to being questioned or challenged in their particular area of expertise and lively debate is encouraged.

Following the conference you will receive a link to a feedback form and the presentations from the day.

CPD Points

This event has been accredited by the CII and can be included as part of your CII CPD requirement should you consider it relevant to your professional development needs. In order to redeem your CPD points please see a member of the events staff at the registration desk on the day of the event. After the event, your CPD certifi cate will be available to download from our password protected website, along with the conference presentations. You will receive the details for this once you have completed a short feedback survey (sent to you post event). If you do not receive details for this within a week of the event, please email Lucy Baker in order to receive a copy of your confi rmation letter: lucy.baker@incisivemedia.com.

If you have any queries throughout the day please come and see me at the registration desk where I will be happy to help.

Kind regards,

Lucy Bakerevents co-ordinator, Digital Insurance Strategies 2015

TRANSFORMING CUSTOMER EXPERIENCEpostevents.co.uk/digital

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PROGRAMME9.15 EDITORS COMMENTS

Jonathan Swift, director of content, Post

9.20 HACKATHON LAUNCHAs part of our drive to push innovation within insurance, we will be hosting top hack teams to work from scratch on a project chosen by you. The hackers will present highlights of the whole process at the end of the day, the idea being to show how to develop an idea to a prototype in just a few hours, with the right focus, mind-set and skills. The day will fi nish with a live audience vote to crown our winning team.• Meet the teams.• Project selection: Live audience vote.

9.40 OPENING KEYNOTE: CULTURE SHOCK• The importance of digital and IT team integration and collaboration.• The culture shift required to truly embrace the digital opportunity. • What does taking digital seriously really involve. Key take away: Engraining digital culture into a traditional business.Tim Skates, group chief technology offi cer, RSA

10.05 INTERACTIVE KEYNOTE SESSION: DIGITAL POLICYGuest speaker Malcolm Harbour invites you to have your say and dive into the hot debate of global digital policy. Malcolm is a former member of the European parliament and a board member of the Digital Policy Alliance, making him a fountain of knowledge on the broader cyber security landscape and how public policy impacts business. So get your thinking caps on and come armed with you speculative questions about the uncertain future of the regulatory landscape. Malcolm Harbour CBE, former member of European parliament and board member of the Digital Policy Alliance

10.30 PANEL DEBATE: THE WORLD IS CHANGING, CAN WE SURVIVE?• Prepare for disruption.• Stay relevant. • Keep the customer at the heart of everything you do.Key take away: Transforming a traditional industry to thrive in a digital world.Ash Roots, director of digital, Direct Line GroupJames York, innovator-at-large, Worry+PeaceTim Skates, group chief technology offi cer, RSA

11.15 CONNECT + CAFFEINE HIT

11.45 INNOVATION IN INSURANCE: THE FRIENDSURANCE STORY• Bringing a social approach back to insurance.• Customer emotion in the insurance industry.• Combining social networks with well-established insurance companies.Key take away: Learn from a user centric idea that has capitalised on the digital era.Dr. Sebastian Herfurth, co-founder and managing director, Friendsurance

AFTERNOON

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TRANSFORMING CUSTOMER EXPERIENCEpostevents.co.uk/digital

12.10 PANEL DEBATE: DIGITAL STRATEGY IN ACTION• Talent recruitment and retention.• Should we build digital strategy from the bottom up or top down?• Idea sharing and using open data.• The challenges of increasing fragmentation.Key take away: Are legacy and current industry culture preventing progress?James Downes, founder and director, Pancentric DigitalJasper Martens, head of marketing and communications, Simply BusinessKim Miller, chief executive offi cer, GuevaraJames Bowman, chief architect, Markel International

12.50 EAT & TWEET #POSTTECHQUICK FIRE UPDATES

13.45 COMBATING FRAUD IN A MULTI-DEVICE DIGITAL WORLD• What are the increasing risks we face as digital channels grow in popularity?• How can we maximise our fraud defences?Hugh Steed, european director, 41st Parameter

13.55 THE ‘INTERNET OF THINGS’From telematics and wearable’s, to home automation, the age of the ‘Internet of Things’ is fast upon us. This update looks at how insurers for the fi rst time now have the ability to create a true ‘segment of one’ and offer individual insurance to the individual.Kevin Gaut, chief technology offi cer, SSP

14.05 QUICK FIRE UPDATES AUDIENCE Q&AHanding the mic over to you, it is now your change to quiz our experts!

14.20 QUICK CAFFEINE TOP UP14.30 HACKATHON RESULTS

Our Hack teams re-join us to share the end result their hard days graft.• See what is possible in just a few hours, with the right focus, mind-set and skills.• Highlights of the hack, with key moments explained by the teams.• Live audience vote to crown our hacking champions.

15.15 THE FUTURE’S BRIGHT THE FUTURE’S DIGITALTo end the day, we invite you to join us in refl ecting on what it really means to work digitally in our industry and how we can all help to forge the way for insurance to become the leader rather than the follower of the digital world. Audience participation is encouraged throughout the whole of this informal interview.Gordon Rutherford, head of marketing & e-commerce, AxaDarius Kumana, head of IT & digital strategy, Markel International

15.45 EDITORS CLOSING COMMENTSJonathan Swift, director of content, Post

15.50 DRINKS HANGOUT

16.50 DRINKS HANGOUT CONTINUES AT CASH BAR

PROGRAMME

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© Experian 2015

As digital channels grow in popularity, so do the fraud risks...

By utilising the right device recognition technologies effectively within your business, you can:

• Make accurate pricing decisions up-front, by understanding the risks associated with the device being used

• Enhance your customers experience by linking interactions across the customer lifecycle and different market channels

• Safeguard your customers and business against fraud, by combining device risk management with other fraud controls.

Find out more:T: 0845 266 6604 E: ID&Fraud@experian.com www.experian.co.uk/idf

What would greater device intelligence deliver for you?

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James Bowman, chief architect, Markel InternationalJames has been writing software for more than 15 years, starting as a developer and then tech lead and agile coach helping teams become more effective. He has worked in travel, gambling, broadcasting and media, fi nancial services, government and insurance. He likes to talk about microservices, continuous delivery, devops and understanding people’s behaviour.James became chief architect at Markel International last year where he is responsible for the architectural vision and making sure that business and technical strategy are balanced.

James Downes, founder and director, Pancentric DigitalJames is a digital veteran who has worked in the industry since 1995. He co-founded Pancentric 12 years ago having previously worked as a technologist in management consultancy. At Pancentric, he has worked with clients from across the insurance industry, including Direct Line Group, RSA, Bluefi n Group, Towergate, Cigna and Zurich, as well as businesses from a range of other sectors. James is also a Director of the Design Business Association (DBA) and an evangelist of service design, a strategic approach that he believes businesses must use if they are to truly differentiate themselves from the competition.

Kevin Gaut, chief technology offi cer, SSPKevin joined SSP in 2012 as chief technology offi cer for the insurer division and is responsible for driving innovation across SSP and forming strategic alliances.

Kevin has more than 25 years’ experience in insurance IT working for both technology vendors and leading insurance companies to deliver innovative architectural and technical design to ensure maximum business benefi t.

Malcolm Harbour CBE, former member of european parliament and board member of the Digital Policy AllianceMalcolm served 15 years as Conservative MEP for the West Midlands, including 5 years as Chairman of the Internal Market and Consumer Protection Committee. For 12 years he was Vice President of the European Parliament’s Science and Technology Foresight Panel. He was a key player in shaping policies and legislation for the single market, manufacturing industry, the digital economy, research and consumer protection. He was appointed a CBE for services to the UK economy in 2013.

He did not seek re-election in the 2014 European Elections, and in July 2014, was appointed to the Council of Birmingham University. He is lay Council Member on the University Research and Knowledge Transfer Committees. In these roles, and as an Advisory Board member at Birmingham Science City, he is promoting innovation and stronger EU engagement to benefi t his home region. He is continuing to work with the European Policy Centre and the Centre for European Policy Studies to promote the EU single market and institutional reforms.

Before his election to the Parliament in 1999, Malcolm spent 32 years in the motor industry, as an engineer, a senior commercial executive, a consultant and a researcher.

SPEAKERS

© Experian 2015

As digital channels grow in popularity, so do the fraud risks...

By utilising the right device recognition technologies effectively within your business, you can:

• Make accurate pricing decisions up-front, by understanding the risks associated with the device being used

• Enhance your customers experience by linking interactions across the customer lifecycle and different market channels

• Safeguard your customers and business against fraud, by combining device risk management with other fraud controls.

Find out more:T: 0845 266 6604 E: ID&Fraud@experian.com www.experian.co.uk/idf

What would greater device intelligence deliver for you?

PPEDIS15-DP148x210.indd 7 05/03/2015 13:05

Stuck with legacy

systems..?

Clients demanding

more..?Processes

holding you back..?

GMC Software Technology AG | The smartest way to engage customers | www.gmc.net Australia, Brazil, Canada, China, Czech Republic, Denmark, France, Germany, Hungary, India, Italy, Japan, Mexico, Poland, Singapore, Spain, Switzerland, Taiwan, United Kingdom, USA

Find out why Axa, Zurich, MetLife, Generali and many more insurance providers have chosen GMC as their strategic partner for Digital Customer Communications.

Find me at the Digital Insurance Strategies event today or get in touch with me later.Simon Harris | UK and Ireland Insurance Practice Lead 07818 063 237 | s.harris@gmc.net

Start your digital journey with us!

PPEDIS15-DP148x210.indd 8 05/03/2015 13:05

Dr. Sebastian Herfurth, co-founder and managing director, FriendsuranceSebastian studied law in Freiburg, Bonn and Hong Kong and Chinese in Beijing. After his studies Sebastian analysed the political and human rights situation in Iran as member of the German Embassy in Tehran, hunted white-collar criminals during his time at the Department of Public Prosecution in Frankfurt and eventually joined the private equity group of an international law fi rm. Sebastian is co-founder and managing director of Friendsurance and likes disruptive business models. He is responsible for the following departments: Insurance Cooperations, Finance, Investor Relations, Human Resources, Customer Support and Business Intelligence & Controlling.

Darius Kumana, head of IT & digital strategy, Markel InternationalDarius heads IT and digital strategy for Markel International. He is not your typical technical leader, he is a someone who understands that success is no longer about having “the best” technology. Differentiation and innovation are far more likely to result from applying technology creatively to solve “the real” problems faced by businesses and end-users.

In leveraging technology as a strategic enabler of competitive advantage, Darius helps companies to recognise, understand and grasp new opportunities. He helps set clear vision and strategy and delivers against that vision through the application of Agile, Lean and User-Experience philosophies.

Darius regularly speaks at international conferences on technology leadership, user-experience and agile transformation. Regardless of the task at hand, Darius remains focused on empowering teams to create great experiences for real people. Each day, he aims to be less wrong than he was the day before.

Jasper Martens, head of marketing and communications, Simply BusinessJasper is the head of marketing and communications at Simply Business, a role he’s held since January 2013. Prior to this, Jasper worked in the Netherlands as the SEO manager for various advertising and SEO agencies.

Jasper is responsible for all marketing and communications, specialising in integrated marketing campaigns where tactics such as search, social, PR and brand are combined. In 2012, he won ‘Best marketing campaign’ at the UK Broker Awards and he was shortlisted for ‘Best use of mobile technology’ and ‘Best use of social media’ at the Technology in Insurance Awards.

Jasper holds a bachelor in marketing communications from, Vrije Universiteit in Amsterdam.

SPEAKERS

TRANSFORMING CUSTOMER EXPERIENCEpostevents.co.uk/digital

Stuck with legacy

systems..?

Clients demanding

more..?Processes

holding you back..?

GMC Software Technology AG | The smartest way to engage customers | www.gmc.net Australia, Brazil, Canada, China, Czech Republic, Denmark, France, Germany, Hungary, India, Italy, Japan, Mexico, Poland, Singapore, Spain, Switzerland, Taiwan, United Kingdom, USA

s.harris@gmc.net

Start your digital journey with us!

PPEDIS15-DP148x210.indd 9 05/03/2015 13:05

UX, design, and delivery for Digital InsurersNinety Create brings user-centred design to big-brand insurance

projects. Research, prototyping, usability testing, and iteration –

all in partnership with our clients and their customers.

A team with unparalleled depth and breadth of experience in digital

insurance delivery. We’ve been responsible for a 250% increase in

conversion rate, rolled out best-practice quote & buy journeys,

doubled sales via new digital campaigns, and more. We know what

works, by how much, and why.

And 90% of our profits go to charity.

Hence the name. Di�erent, isn't it?

www.ninety.co.uk/create

020 7060 4090hellocreate@ninety.co.uk

PPEDIS15-DP148x210.indd 10 05/03/2015 13:05

SPEAKERSKim Miller, chief executive offi cer, GuevaraKim has a background in quantitative fi nance and behavioural economics. He has also spent time in investment banking, doing advisory, principal investing and some private equity.

Now moving into the world of entrepreneurship, Kim Founded Guevara in 2012 to bring the magic of the sharing economy to car insurance.

Kim is always keen to move quickly, uncover interesting opportunities and enjoy himself in the process.

Ash Roots, director of digital, Direct Line GroupAsh has been director of digital at Direct Line Group for just over two years and in this time has built an in-house digital services team, and led the successful launches of new apps and consumer websites. Ash joined DLG from Three UK, where he was head of online. He also held a number of other positions at Three UK including head of production and content delivery manager.

Ash graduated from the De Montfort University, Leicester with a 1st Class Bachelor’s degree in multimedia design and has been driving digital innovation across media, telecom and fi nance industries for 15 years.

Gordon Rutherford, head of marketing & e-commerce, AxaGordon heads up marketing & e-commerce for Axa Business Insurance. In a nutshell, he is responsible for brand awareness of Axa in the micro-SME space, for driving traffi c to their websites and optimising the customer experience when they get there. As well as that, Gordon is also responsible for all customer insight, public relations and internal communications. Gordon has been with Axa for fi ve years now and has, in the past, spent time working for organisations like RBS, Direct Line & TSB.

UX, design, and delivery for Digital InsurersNinety Create brings user-centred design to big-brand insurance

projects. Research, prototyping, usability testing, and iteration –

all in partnership with our clients and their customers.

A team with unparalleled depth and breadth of experience in digital

insurance delivery. We’ve been responsible for a 250% increase in

conversion rate, rolled out best-practice quote & buy journeys,

doubled sales via new digital campaigns, and more. We know what

works, by how much, and why.

And 90% of our profits go to charity.

Hence the name. Di�erent, isn't it?

www.ninety.co.uk/create

020 7060 4090hellocreate@ninety.co.uk

PPEDIS15-DP148x210.indd 11 05/03/2015 13:05

www.reevoo.com/exploreReal reviews, from customers like you.

THERE’S AN ARMY OF CUSTOMERS OUT THERE READY TO WORK FOR YOU.

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SPEAKERS

TRANSFORMING CUSTOMER EXPERIENCEpostevents.co.uk/digital

Tim Skates, group chief technology offi cer, RSATim has over 25 years of experience in fi nancial services, working across life & pensions and general insurance for the Prudential, Legal & General and now RSA. Tim is currently group chief technology offi cer at RSA having previously had responsibility for strategy & architecture in RSA’s UK business.

Through his career, Tim has worked on many large transformation programmes ranging from data warehousing and analytics, core administration platform implementations and many e-Commerce deliveries including the fi rst implementation of online life underwriting in the industry.

Although having held positions in IT advisory, pharmaceuticals and banking, his passion for balancing strategic thinking with the practical realities of delivering business value in the competitive fi nancial services market has never been stronger or more relevant.

Hugh Steed, european director, 41st ParameterHugh Steed is european director of 41st Parameter, the leader in digital fraud prevention, acquired by Experian in 2013.

At 41st, Hugh works with fi nancial institutions, e-commerce merchants, airlines and tele-communications organisations, enabling them to counter on-line fraud and cyber-crime attacks on their businesses.

Prior to joining 41st Parameter, Hugh has enjoyed a near 20 year career in

tele-communications, holding senior marketing positions at Microsoft and leading the European technical operations at several successful Silicon Valley companies. Hugh has a MSC in Telecommunications from University College London and a BEng in Electronic Systems from the University of Ulster.

James York, innovator-at-large, Worry+Peace Founder of new insurance retailer Worry+Peace (worryandpeace.com) - launching this Spring. He has insurance in the blood - the son of successful a wholesale broker - and he’s worked in the industry since graduating from Southampton University in 2003.

Now directly authorised, he represents the newer generation of insurance broker and describes himself as a “Retailer that specialises in selling Insurance”.

He loves to blog, explore side-projects, network with interesting and talented people, chat sport and ponder politics. He’s also Wolves-fan and avid badminton amateur.

www.reevoo.com/exploreReal reviews, from customers like you.

THERE’S AN ARMY OF CUSTOMERS OUT THERE READY TO WORK FOR YOU.

DIS A5 Flyer_V04.indd 1 04/03/2015 17:42 PPEDIS15-DP148x210.indd 13 05/03/2015 13:05

Contact us today to discuss how SSP can help you evolve. Please call 0800 590 705 or email info@ssp-worldwide.com

Digital is a journey...A journey evolving the business model to support end-to-end digital transactions for better operational efficiencies and ensuring the seamless experience that today’s customers expect.

SSP provides the systems, processes and solutions to take you along your digital journey.

www.ssp-worldwide.com/digital

PPEDIS15-DP148x210.indd 14 05/03/2015 13:06

SPONSORSASSOCIATE SPONSORS:

ExperianOur purpose is to help organisations and customers value each other. With vast data resources and a wide range of solutions that are both innovative and effective, we provide organisations with a robust and effi cient way to protect their customers and business from fraud, whilst supporting compliance to legislation.Tel: 0845 266 6604 Email: ID&Fraud@experian.com Visit: www.experian.co.uk/idf

PancentricPancentric is an independent agency based in central London that specialises in digital transformation through service design thinking. Our vision is to use service design thinking to shape digital experiences that make lives better and businesses more valued. This is based on our existing full-service digital expertise and our experience of working with clients ranging from entertainment to insurance over the last 12 years. If you’re brave enough to imagine a tomorrow where your proposition has been transformed to focus on better customer experiences, we’re the agency for you.

ReevooAre customers at the heart of your business? Reevoo helps brands turn the voice of the customer into business value through independently collected user generated content.Reevoo’s Ratings & Reviews, Community and Customer Intelligence products work together to help your business engage with, listen to and learn from your customers.And displaying Reevoo’s third party Trustmark means your brand will become synonymous with transparency, openness and trust.If customers are at the heart of your business, Reevoo is your natural partner.

0800 590 705 info@ssp-worldwide.com

Digital is a journey...

www.ssp-worldwide.com/digital

PPEDIS15-DP148x210.indd 15 05/03/2015 13:06

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OMNI- CHANNEL

CAPABILITY

PRODUCT INNOVATION

ENHANCED CUSTOMER

EXPERIENCE

IF Channel – Confi gure, Deploy, Evolve.Our sales and distribution software enables

Over 50 major fi nancial institutions rely on us including

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TO LEARN MORE COME AND VISIT

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TRANSFORMING CUSTOMER EXPERIENCEpostevents.co.uk/digital

SPONSORSHACKATHON SPONSOR:

Ninety CreateUX, design, anddelivery for Digital InsurersA digital agency that turns your black and white strategies into colourful existence. Ninety Create brings user-centred design to big-brand insurance projects. Research, prototyping, usability testing, and iteration – all in partnership with our clients and their customers.A team with unparalleled depth and breadth of experience in digital insurance delivery. We’ve been responsible for a 250% increase in conversion rate, rolled out best-practice quote & buy journeys across the globe, doubled sales via new digital campaigns, and more. We know what works, by how much, and why.And 90% of our profi ts go to charity. Hence the name. Different, isn’t it?Find out more at: www.ninety.co.uk/create

VIP BREAKFAST SPONSOR:

SSPFrom the insured to the insurer, SSP changes the way insurance is distributed and traded, stripping out cost and improving service at every point along the supply chain - enabling the industry to innovate and manage change. Without SSP’s technology there would be none of the responsiveness, fl exibility and choice which insurance providers depend on to service their consumers.With the greatest knowledge, talent and technology in our market, we bring value to every client engagement.Knowledge: Almost 30 years’ experienceTalent: Over 700 of the most talented IT professionalsTechnology: The broadest range of capabilitiesThere is nobody better equipped to help you on your digital journey to provide better operational effi ciencies and ensure the seamless experience that your customers expect. www.ssp-worldwide.com

SPEED TO MARKET

OMNI- CHANNEL

CAPABILITY

PRODUCT INNOVATION

ENHANCED CUSTOMER

EXPERIENCE

IF Channel – Confi gure, Deploy, Evolve.Our sales and distribution software enables

Over 50 major fi nancial institutions rely on us including

IMPROVED CONVERSION

RATES

www.targetgroup.com

TO LEARN MORE COME AND VISIT

OUR STAND OR CALL 0845 650 6200

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HACKATHON

MEET THE TEAMS

TRANSFORMING CUSTOMER EXPERIENCEpostevents.co.uk/digital

#posttech

As part of our drive to push innovation within insurance, we are delighted to announce that today’s event will be featuring Post’s fi rst Hackathon! We are hosting top hack teams to work from scratch on a project chosen by you.

The hackers will present highlights of the whole process at the end of the day, the idea being to show how to develop an idea to a prototype in just a few hours, with the right focus, mind-set and skills. The day will fi nish with a live audience vote to crown our winning team.

THE 3 TEAMS ARE:

MEET THE NINETY CREATE, NINETY SHADES OF #CCCCCC TEAM!

MEET THE MARKEL INTERNATIONAL MINT DIGITAL TEAM!

MEET THE RSA DEV TEAM!

NICK BONIFACEoperations director

BHAVESH NAYIweb

development manager

GRAEME VEALEretail operations

manager and product owner

NICK DUNNUX

GEOFF BULLhead of digital

ULDIS STURMSC# and

opensource dev

STEPHEN CARPENTER

head of design

SIMON PAPANICOLAOU

front-end developer

OSMAN MAQSOODBA. agile convert

EDD TEMPLE-SMITHSON

frontend developer

LOUIS HADDRELLback-end developer

BENNY HEISSUI/UX designer

CHRIS LAWESdeveloper

PANOS HAPSIDES

digital concepts web developer

PETER GODDARDdev. BDD advocate

NICK BAILEYUser

Experience Designer

Hackathon Sponsor:

PAUL CHAPMANsenior digital designer

ROBIN SAYsenior digital consultant

PPEDIS15-AD-HT.indd All Pages 05/03/2015 10:24PPEDIS15-DP148x210.indd 18 05/03/2015 13:06

HACKATHON

MEET THE TEAMS

TRANSFORMING CUSTOMER EXPERIENCEpostevents.co.uk/digital

#posttech

As part of our drive to push innovation within insurance, we are delighted to announce that today’s event will be featuring Post’s fi rst Hackathon! We are hosting top hack teams to work from scratch on a project chosen by you.

The hackers will present highlights of the whole process at the end of the day, the idea being to show how to develop an idea to a prototype in just a few hours, with the right focus, mind-set and skills. The day will fi nish with a live audience vote to crown our winning team.

THE 3 TEAMS ARE:

MEET THE NINETY CREATE, NINETY SHADES OF #CCCCCC TEAM!

MEET THE MARKEL INTERNATIONAL MINT DIGITAL TEAM!

MEET THE RSA DEV TEAM!

NICK BONIFACEoperations director

BHAVESH NAYIweb

development manager

GRAEME VEALEretail operations

manager and product owner

NICK DUNNUX

GEOFF BULLhead of digital

ULDIS STURMSC# and

opensource dev

STEPHEN CARPENTER

head of design

SIMON PAPANICOLAOU

front-end developer

OSMAN MAQSOODBA. agile convert

EDD TEMPLE-SMITHSON

frontend developer

LOUIS HADDRELLback-end developer

BENNY HEISSUI/UX designer

CHRIS LAWESdeveloper

PANOS HAPSIDES

digital concepts web developer

PETER GODDARDdev. BDD advocate

NICK BAILEYUser

Experience Designer

Hackathon Sponsor:

PAUL CHAPMANsenior digital designer

ROBIN SAYsenior digital consultant

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NAME SURNAME JOB TITLE COMPANYPaul Aveyard etrading marketing coordinator Markel UK

Nick Bailey user experience designer Markel

Alison Barlow head of marketing NIG

Kevin Benton technical services manager Arc Legal Assistance

Iain Blunden regional development director Audatex (UK)

Nick Boniface operations director Ninety Consultancy

Vikki Bowman development manager AXA PPP

James Bowman chief architect Markel International

Andrew Brown-Allan marketing director Carrot Insurance

Colin Buchanan pm practice lead Chubb Insurance

Geoff Bull head of digital RSA

Stephen Carpenter head of design Ninety Consultancy

David Catterall head of digital CISGIL

Paul Chapman senior digital designer RSA

Julia Clarke head of development Chaucer Insurance

Darren Clayden digital channel manager Ageas

James Colreavy corporate account manager SSP

Ruth Connor head of marketing Westfi eld Health

Charlie Connor sales director – fi nancial services Experian

Juan De Castro head of strategy and corporate development Hiscox

Calvin Dick manager Edenbrook Partners

Russell Dixon client director Experian

Gavin Dobson head of marketing Hood Group

James Downes founder and director Pancentric Digital

Nick Dunn ux Ninety Consultancy

Scott Farrell managing director Alice Castle

Glenn Feldman claims & personal line it manager Chubb Insurance

Anthony Fletcher strategy & programme director Audatex

Kevin Gaut chief technology offi cer SSP

Frans Gerber digital marketing manager A-Plan Insurance

Kevin Gill broker operations director LV=

Julie Gill operations director Westfi eld Health

Peter Goddard dev. bdd advocate Markel

Louis Haddrell back-end developer RSA

Panos Hapsides digital concepts web developer RSA

Malcolm Harbour former member of european parliament and board

Digital Policy Alliance

DELEGATE LIST

PPEDIS15-DP148x210.indd 20 05/03/2015 13:06

DELEGATE LIST

TRANSFORMING CUSTOMER EXPERIENCEpostevents.co.uk/digital

NAME SURNAME JOB TITLE COMPANY

Simon Harris uk and ireland sales manager GMC SOFTWARE TECHNOLOGY

Benny Heiss ui/ux designer Markel

Dr. Sebastian Herfurth co-founder and managing director Friendsurance

Paul Heybourne global innovation, research & demonstration lab manager

Aviva

Lee Hill e-commerce consultant Arthur J Gallagher

Richard Holling insurance sales director Target Group

Rob Holmes marketing & communications manager Markel International

Simon Johnston broker marketing manager Travelers

Matthew Jones strategy Swiss Re

Damien Kingsley-Tomkins

strategy analyst Hiscox

Darius Kumana head of it and digital strategy Markel International

Chris Lawes developer Ninety Consultancy

Richard Laycock head of digital channels CPP

Tom Lindridge digital marketing manager Markerstudy

James Luther policy fraud prevention manager LV=

Sally Macdonald marketing manager Chaucer Direct

Jon Mallett senior ebusiness executive AXA PPP healthcare

Osman Maqsood ba. agile convert Markel

Jon Marsh customer insight and solutions manager Aviva

Jasper Martens head of marketing and communications Simply Business

Jim McCall managing director Ninety Consulting

Chris McElligott head of marketing UIA Insurance

Paul McManus business development AcceptEmail

Robin Merttens innovation analyst Ottair

John Miles product manager – insurance Target Group

Kim Miller ceo Guevara

Bhavesh Nayi web development manager RSA

Mark Newton head of operations Westfi eld Health

Wilson Nwaeke snr digital & distribution manager HSBC

Gary O'Brien director of group marketing UK General Insurance

Luke O'Connor insurance team leader Experian

Ricky Page fi nance account director Reevoo

Simon Papanicolaou front-end developer RSA

Anna Peak broker marketing director LV=

Bo Pedersen techbridge limited Techbridge

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DELEGATE LISTNAME SURNAME JOB TITLE COMPANY

Robin Pegg senior marketing manager Covea Insurance

Cherlayn Perry head of intermediated sales RSA

Melanie Pert senior marketing manager Aviva

Rich Phillip head of marketing Guevara

Dean Richardson head of sales SSP

Ed Rochfort product director Carrot Insurance

Andy Rodgers innovation director - uk motor Innovation Group

Ash Roots director of digital Direct Line

Gordon Rutherford head of marketing & e-commerce Axa

Gemma Savage head of marketing Sure Thing! Insurance Services

Robin Say senior digital consultant RSA

Paul Shires executive director - sales & marketing Westfi eld Health

Peter Simpson chief marketing offi cer Reevoo

Monique Sischy head of strategy and operations Guevara

Tim Skates group chief technology offi cer RSA

Tim Skates group chief technology offi cer RSA

Tracey Smith strategy & propositions lead Direct Line Group

Hugh Steed european director 41st Parameter

Hugh Steed european director 41st Parameter

Uldis Sturms c# and opensource dev Markel

Adele Sumner head of fraud intelligence & strategic develeopment

RSA Insurance

Jonathan Swift director of content Post

Edd Temple-Smithson

frontend developer Ninety Consultancy

Neil Thomson head of insurer propositions SSP

Graeme Veale retail operations manager and product owner

Markel

Helen Walker marketing manager Markel

Alan Watkins director of it & facilities Property Consortium

Dan White director Ninety Consulting

Ben Wilks account manager Simply Business

Stephen Wilson senior designer UK General Insurance

Sheryl Wilson senior associate Financial Conduct Authority

Michael Wolfe head of uk marketing Catlin

James York innovator-at-large Worry+Peace

Russell Young product development director Audatex

PPEDIS15-DP148x210.indd 22 05/03/2015 13:06

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