ATTACHMENT D

DIRECTOR’S REPORT

We have been open for more than a month and are seeing a steady stream of people in the building. So

far, everything has been going well. It often feels very empty in the Library however, we feel that

remaining conservative is still the best option right now. Staff and patrons are getting used to the new

routine and they are able to appropriately distance themselves from one another. Masks are worn at

work at all times in public areas and in staff areas too. The exception to mask wearing is when a staff

member is in an office by themselves.

Digital resource usage continues to climb and the drive-up window has been very busy. We have three

main service points: online, drive-up and one-hour building reservations. We’re also still providing

programs online and virtual reference and virtual meeting rooms are still operating.

The phone system has been ordered and Neil is working with Gregg Communications on the

implementation. We’re looking forward to the improved efficiencies and added safety features the new

system offers.

The programming staff held their first Social Justice Learning Group meeting on July 2. About 40 people

attended virtually and discussion ensued around the book What If I Say the Wrong Thing? by Verna

Myers. The group will continue to meet throughout the fall. Meetings discussions are based on

watching or reading curated media dealing with race, gender, education, poverty, and other topics.

Page 1 of 1

Adult Services Department June 2020

Reopening As we approached reopening, the number of interactions grew and we began staffing

the remote desk with 3 staff members (including the Kids’ Department staff). We took

more questions on the day we opened than we did a year before on the same day.

Reference and technology help interactions are much higher with the building open.

The numbers below reflect only interactions for Adult Services Staff.

Remote Service Stats for Adult Services Reference Technology

Help

Programming Meeting

Rooms

Library

Information

Total

Week 1 (5/31-6/6) 132 19 9 35 293 488

Week 2 (6/7-6/13) 204 12 8 11 452 687

Week 3 (6/14-6/20) 548 168 18 18 419 1171

Week 4 (6/21-6/27) 479 149 21 16 423 1090

Week 5 (6/28-7/4) 453 110 18 0 278 859

Total for June 2020 1591 410 60 80 1720 3854

Total for June 2019 2370 1118 352 N/A 1440 5353

IPLAR for June 2020 Reference: 2001 Directional: 1860

IPLAR for June 2019 Reference: 3558 Directional: 1792

Reference

Consults:

June 2020: 13

June 2019: 14

Technology

Consults:

June 2020: 14

June 2019: 25

Medium of

Interaction

for June 2020

Zoom

101

Phone

2119 (54%)

Chat

353

Email

232

In Person

(since 6/15)

1049 (27%)

Medium of

Interaction

for June 2019

Zoom

N/A

Phone

1523 (28%)

Chat

26

Email

64

In Person

3740 (70%)

The Journey Back to Reopening The chart below shows the number of patron interactions Adult Services has handled

per day since we began on Monday, March 16.

KIDS’ LIBRARY June 2020

DEPARTMENT UPDATES Staff have been excited to be back in the building, assisting our patrons both in person and via the virtual reference desk. We’ve learned a lot about the day-to-day operations of the Adult Services Department (what an impressive bunch!), and have enjoyed working more closely with them. Numerous patrons have also enthusiastically commented about how grateful they are to be able to visit the library again, many of whom have exclaimed over how big our frogs have gotten.

PROGRAMS The Summer Reading Program officially kicked off on Saturday, June 20. A special thanks to the EPL Friends of the Library for sponsoring the prize drawing gift cards to local businesses for our readers. PROGRAMS Sessions/Qty Total Participants

Not Passive: Kids’ Programs 36 2687 Passive: 1000 Books Before K Passive: Write to the Dogs

all month all month

11 1

Summer Reading Program June 20-June 30 667 SCHOOL/PRESCHOOL/SCOUT SERVICES Total items checked out to teachers in June: 0 Date Preschool Visit Total Visits/Classes Ages Kids/Teachers N/A Date School Visit Total Classes Grade Kids/Teachers N/A Date Scout Visit Grade Kids/Teachers N/A

MIDDLE SCHOOL VOLUNTEERS Total Volunteers: 0 Total Hours: 0 OTHER KIDS’ STATS Total item circulation: 24,659 Year to Date: 134,462

KIDS’ LIBRARY June 2020

June 2020 June 2019 Percent Change Total YTD

Reference Questions 553 1336 -58.61% 2337

Readers Advisory 36 237 -84.81% 304

Teacher Requests 1 13 -92.31% 317

TOTAL REF STATS 590 1586 -62.8% 2958

TOTAL DATAB USE 520 8718 -94.04% 26,899

TOTAL DOWNLOADS 1532 521 194.05% 7593

TOTAL STUDY RM 0 140 -100% 299

STAFF TRAINING AND PROFESSIONAL DEVELOPMENT Total: 22.58 hours June 2 Penguin Fall 2020 Preview (webinar) NM 1.25 hrs June 5 Abrams Fall/Winter Preview (webinar) NM 1 hr June 19 Illustrator Quick Start NM 0.75 hrs June 23 Time Management: Working from Home with Dave Crenshaw JS 1.5 hrs June 23 Mastering Self-Motivation with Selena Rezvani JS 0.75 hrs June 24 Diversity and Leadership AP GW CC 1 hr (each) June 24 Makery: Laser Training NM 1 hr June 24 Productivity Tips (webinar) JS 1 hr June 25 Diversity and Leadership LL RR KD KS LH NM SR 1 hr (each) June 25 RAILS: Dealing with Angry Patron Behaviors NM 1.5 hrs June 25 PPE Use for Library Staff JS 0.5 hrs June 25 ALA Virtual: Making Your Library Sustainable for Your Community and

Our Future RR 0.75 hrs

June 25 ALA Virtual: Are the Kids Okay? How Librarians Can Use Literature to Help Kids Navigate Socioemotional Stress

RR 0.5 hrs

June 25 ALA Virtual: Juntos: Latinx Family Engagement at Your Library RR 0.75 hrs June 25 ALA Virtual: Healing Reading Trauma: Rebuilding a Love of Reading

Through Libraries for Liberation RR 1 hr

June 26 Overcome Your Fear of Public Speaking with Todd Dewett JS 0.33 hrs

CIRCULATION REPORT June 2020

Drive Up Window open for Holds Pick up June 8. Library building opened to the public on June 15.

TOTAL CIRCULATION: June 2020 = 72,145 June 2019 = 118,666 Overall circulation for June 2020 decreased 39% compared to June 2019. Circulation of Digital Material for June 2020 increased 67% compared to June 2019. 37, 092 items returned in June.

# of Patrons Served at Drive-up Window: June 2020 = 2,877 *in the 23 days the Drive Up was open.

June 2019 = 2,128

Percent Change: 35%

Busiest day at the Drive Up Window: Tuesday, June 30: 233 Patrons

Holds:

Placed this month: 7,713

Placed a year ago: 8,378

Percent Change: -8%

Filled this month: 7,024

Filled a year ago: 6,835

Percent Change: 3%

Holds Not Picked Up: 451 (6%)

Non-Resident Cards purchased: 3 for a total of $713.29

Notable Circulation Figures:

23,032 Digital Media 5,474 Digital Library of Illinois 4,917 eMusic 3,445 eLearning 3,195 Hoopla 2,370 eMagazines/Newspapers 2,119 Cloud Library 1,117 Kanopy 387 BookFlix 7 Tumblebooks 1 TrueFlix

ILL: Interlibrary Loan will resume July 20, 2020.

June proved to be another exciting month! With the Library reopening, new COVID-related safety signs were created

and hung around the Library, especially around service points. Additionally, all posters and displays needed

updating. Marketing Department staff focused their efforts on the two Lobby cases. One features an attractive

Summer Reading display; the other is a physical manifestation of one of our spring community engagement efforts

in honor of Earth Day. We invited the public to collect pop tabs and bread tabs and we’re now accepting

these collections through July 31. Additionally, Marketing staff worked with Adult Services and Kids’ Library staff to

make sure our website accurately reflected Summer Reading information and helped test out and set up

components of the Wandoo Summer Reading platform.

Work on the fall issue of Fine Print also started in June, which with our pivot to online programming, has needed a lot of attention and finessing. Online programs continue to be popular. The Library’s YouTube channel, which can be accessed at elmlib.org/youtube, now has 300 subscribers! One program I am particularly proud of is What We’re Enjoying Wednesday, which has proved popular. I think this recurring program series does a great job capturing the wide interests of our staff and highlights the Library’s strengths: readers advisory and access to quality information. I also love that staff from different departments submit entries.

Here are some sample screenshots of our online presence from June:

MARKETING DEPARTMENT REPORT June 2020

Adult Programs Primary Event Type Attendance SessionsUsing Podcasts to Grow Your Business Business 5 120s/30s Jackbox Game Night 20 and 30 Somethings 9 1Ciao Italia! Adult Program 16 1Common Connections: TED Talk Common Connection 1 1Great Decisions Adult Program 6 1Inclusive Book Discussion: Adult Book Discussion 0 1Next Chapter Book Club Library Insiders 18 2Preserving Family Treasures Common Connection 12 1Elmhurst Library Board Meeting Adults 11 1It Happened in Chicago Common Connection 27 1In Stitches Needleworkers Adult Program 2 1Intro to Excel: Live Q&A Session Technology 10 1Job & Career Connection Business 35 3Online Embroidery Craftivism Wrkshp Adult Program 24 1Optimal Resume Technology 5 1Tangling Club Adult Program 25 1Ukulele Circle Adult Program 12 1Practicing Gratitude Seniors 0 1Spoken Word Seniors 2 1Staying Connected Seniors 3 1TOTALS: 223 23

Teen Programs Primary Event Type Attendance SessionsD&D Sunday High School 6 2How to download York Summer Reading High School 0 1Smash Bros Online Tourney High School 21 4Meet a Comics Illustrator and Graphic Novelist High School 6 1The Effects of COVID-19 on College Admissions: High School 17 1TOTALS: 50 9

Middle School Programs Primary Event Type Attendance Sessions

Makery Program Primary Event Type Attendance SessionsCurbside Craft Kit: Father's Day Card Makery 60 4TOTALS: 60 4

Kids' Library Programs Primary Event Type Attendance SessionsLaura Doherty: Imagine Your Story Family 11 1All Kinds of Families Storytime Zoom Storytime 13 1Family Dance Party on Zoom Family 5 1Read Aloud Fun Storytime 202 4Storytime Zoom Storytime 129 5Grades 2 - 3 Fly Guy Party Elementary School 13 1TypingClub Q&A Kids Technology 4 1Basic Keyboarding Skills Elementary School 42 1Kids are Makers: Relief Designs Elementary School 16 1Learn to Use a 3D Printer Elementary School 18 1Chopped, Jr. Elementary School 88 1Create a Masterpiece: Frida Kahlo Elementary School 44 1Grades 4 - 5 James Patterson Book Party Elementary School 3 1Create Your Own Art Journal Middle School 3 1Word Fun for K and 1 Elementary School 71 3

Program Statistics - June 2020

Kids' Online Chess Elementary School 5 1Kids Travel and Create - Venice! Elementary School 43 1Chicka Chicka Baby on Zoom Storytime 55 4SMR Reading Booktalks: First Grade Elementary School 365 1SMR Reading Booktalks: Second Grade  Elementary School 289 1SMR Reading Booktalks: Third Grade  Elementary School 296 1SMR Reading Booktalks: Fourth Grade  Elementary School 331 1SMR Reading Booktalks: Fifth Grade  Elementary School 268 1SMR Reading Booktalks: Middle School  Elementary School 373 1TOTALS: 2,687 36

Marketing Programs Primary Event Type Attendance SessionsNew Skill Saturday Create 174 4What We're Enjoying Wednesday Books and Authors 296 4DIY Cardboard Loom Create 27 1How to Make a Yarn Rainbow Create 16 1The Importance of Juneteenth Family 72 1TOTALS: 585 11

Passive Programs Primary Event Type Attendance SessionsAdult Passive Programs:Summer Reading registration (June) 256 1Kids' Passive Programs:Write to the Dogs 1 11000 Bks Before Kindergarten 11 1Summer Reading registration (June) 667 1

Adult Program Grand Total Attendance 1,124Total Passive Program Attendance 256

Total Program Attendance 868

Teen Program Total Attendance 50

Middle School Program Total Attendance 0

Kids' Program Total Attendance 3,366Total Passive Program Attendance 679

Total Program Attendance 2,687

Passive Program Total Attendance 935

Total Attendance 4,540Total Programs 87

Board Report

June 2020

Jun-20 Jun-19 PER CENT CUMULATIVE TOTAL PER CENT

CHANGE FY 20 FY 19 CHANGECirculation

Adult 44,085 57,179 -23% 266,312 336,905 -21%

Kids' Library 27,907 60,190 -54% 154,739 274,363 -44%

Unspecified 153 1,297 -88% 5,232 8,377 -38%

Total 72,145 118,666 -39% 426,283 619,644 -31%

Digital Material 23,032 13,761 67% 138,974 86,015 62%Database Usage 11,847 21,031 -44% 174,405 143,650 21%

Number of Days Open 16 30

Online Statistics

Web Site Visits 126,426 130,585 -3% 731,618 830,311 -12%

Web Site Unique Visitors 124,297 151,268 -18% 710,227 849,456 -16%

Web Site Page Views 150,894 199,597 -24% 823,417 1,044,545 -21%

Sessions on Public Computers 280 24,987 -99% 60,899 143,623 -58%

Wifi Sessions 4,710 23,637 -80% 70,803 143,618 -51%

Reference Queries

Adult Reference 2,001 3,558 -44% 15,254 24,503 -38%

Kids' Library 434 1,586 -73% 2,795 8,361 -67%

Total Reference Req. 2,435 5,144 -53% 18,049 32,864 -45%

One to One Tutorials 13 25 -48% 142 157 -10%

Meeting Room Use

Library Programs 87 179 -51% 632 984 -36%

Public Meetings 0 78 -100% 266 597 -55%

*Group Study Rooms 0 1,399 -100% 3,816 9,412 -59%

Total Programs/Meetings 87 1,656 -95% 4,714 10,993 -57%

Passive Programs 4 12 -67% 88 29 203%

Program Attendance

Adults 868 679 28% 8,692 6,721 29%

Teen 50 46 9% 842 546 54%

Middle School 0 67 -100% 141 1,913 -93%

Kids 2,687 3,584 -25% 10,677 21,883 -51%

Library Wide 0 716 -100% 0 716 -100%

Passive Program 935 6,806 -86% 2,521 9,455 -73%

Total Program Attendance 4,540 11,898 -62% 22,873 41,234 -45%

Visitor Count

In-house 6,473 53,912 -88% 111,286 282,500 -61%

Drive-up 2,877 2,128 35% 8,738 13,847 -37%

Total 9,350 56,040 -83% 120,024 296,347 -59%

Makery 0 1,415 -100% 3,329 7,989 -58%Creative Studio 0 121 -100% 334 814 -59%

Board Report

June 2020

Elmhurst Library Cards

Card Holders 06/01/20 29,247

Added 91

Withdrawn 341 Purge of expired cards

Card Holders 06/30/20 28,997

Elmhurst Cards Used 8,439 10,599 -20%

Nonresident Cards ADULT JUVENILE TOTAL Reciprocal Borrower Cards

Card Holders 06/01/20 59 9 68 Card Holders 06/01/20 1,344

Added 4 0 4 Added 5

Expired 18 3 21 Expired 168

Card Holders 06/30/20 45 6 51 Card Holders 06/30/20 1,181

Collection Totals Adult Juvenile Total

Books 124,484 73,178 197,662

Compact Discs 19,094 1,763 20,857

Playaways Audio 1,508 678 2,186

Magazines 7,977 219 8,196

DVDs 16,731 6,228 22,959

Blu-ray 1,828 530 2,358

CD-ROM 0 88 88

Console Video Games 809 848 1,657

Launchpads 7 53 60

Culinary Cupboard 72 0 72

Board Games/Puzzles 224 122 346

eReaders 55 0 55

Knitting Needles 47 0 47

Vinyl Records 163 0 163

Kits 12 221 233

Toys 0 330 330

eBooks 43,634 0 43,634

eAudio Recordings 23,337 0 23,337

eComics 6,636 0 6,636

eMusic 9,543 0 9,543

eVideo 34,464 0 34,464

eMagazines 193 0 193

Equipment (Circulating) 149 0 149

Media Players 15 0 15

Photo Equipment 12 0 12

Echo Devices 5 0 5

Makery (Equip. Power Cords) 19 0 19

Canvas Bags 2,777 0 2,777

Teachers Bags 75 0 75

Umbrellas 52 0 52

Creative Studio 67 0 67

TOTAL 293,989 84,258 378,247