director of operations application pack - headway east london

Director of Operations

Application Pack

DIRECTOR OF OPERATIONS

Accountable to: Salary Scale: Hours: Contract: Location:

CEO £45,000-£50,000 per annum (pro rata)28 hours per week (4 days per week) Permanent Hackney, East London

About us

Headway East London (www.headwayeastlondon.org) is a charity supporting people affected by brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their family. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests. We also promote awareness and understanding of brain injury by providing information to the public, and offering training to university students, professionals and businesses.

Our vision is to build a community where people with brain injury are valued, respected and able to fulfil their potential.

About the role

Our new Director of Operations will lead our core services for survivors of brain injury working with 13 boroughs across North and East London. Coming out of the Covid-19 crisis you will lead our services to develop and evolve building on the best of what we’ve done and what our members want for the future. We are well known for providing first class services that mix professional and high quality with personal and relational, ensuring that we meet the needs of every person as an individual. Building on our excellent reputation for quality services for people with a brain injury you will manage our relationships with stakeholders who are local authorities and CCGs currently but could include others in the future. As part of our Senior Management Team you will help to lead and embed a culture of opportunity and growth based on our strong values.

Registered Charity No: 1083910.


A short description of what you will do…

• Provide strategic leadership to our core services including: a day centre, therapy team, community support workservice and case work team.

• Organise and oversee the effective administration and operations of the organisation.• Review unit costs for our services and ensure full cost recovery across the service.• Be an ambassador for the organisation, generating new opportunities and service development with senior

stakeholders.• Take a key role in the leadership of the organisation as part of the Senior Management Team.

The post holder will line manage a team including:

• Day Service Manager• Therapy Service Manager• Community Support Work Service Manager• Casework Service Manager• Senior Administrator• IT and Facilities Officer

The postholder will carry out an extensive review of all services with a view to restructure to ensure our services are effective and delivered efficiently. You will provide support across the wider organisation as necessary. The postholder will attend, participate and contribute in board meetings.

Main duties and responsibilities

Provide strategic leadership to our day service, therapies, case work and community service teams

• Support managers to develop a future plan for the sustainability of our core services that is in line with theorganisational strategy, values and culture.

• Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth anddevelopment of our services.

• Lead on commissioning/tender/framework contracting arrangements with the local authorities we serve.• Work with staff to ensure our members’ voices are at the centre of everything we do.• Work with the managers and the Finance Director to ensure unit costs are accurate and work to ensure full costs

of the service are recovered from customers.• Support the teams and work with the Director of Development to explore new opportunities to develop our

business to generate income.• Implement effective ways to evidence the outcomes of our members and the impact of our services to

demonstrate our effectiveness.

Organise the operations of the organisation

• Review the operations (administration, IT, facilities) and consider the needs of the organisation.• Reorganise operations to be delivered more efficiently and effectively to meet the needs of the whole

organisation.• Once in place, provide operational and strategic support to ensure that staff across the whole organisation are

well supported.




Contribute to the effective leadership and administration of Headway East London

• Work as part of the Senior Management Team and support the board in setting the organisation’s strategicdirection.

• Lead on developing an annual operational plan for the organisation including a matrix on which to evidenceoutcomes and progress to the board.

• Embed a culture across the organisation of generating income and being more commercially aware while stayingtrue to our values.

• Provide leadership and support across the wider organisation as necessary and appropriate.• Monitor and report on the outcomes of the team’s work on a regular basis• Contribute to budgeting and financial planning, managing and monitoring identified budgets, working with the

Finance Director and other members of relevant teams

How you will work

• In a way which promotes diversity, equality of opportunity and anti-discriminatory practice in line withHeadway’s Equal Opportunities Policy.

• Operate at all times in a way that is consistent with Headway East London’s legal responsibilities including, dataprotection, health and safety legislation and guidance, seeking specialist guidance where appropriate

• Work in accordance with Headway East London’s aims and objectives and policies and procedures and topromote a positive image of the organisation and its members.

• Undertake such other duties as may reasonably be required, commensurate with the level of the post. AsHeadway East London is a small organisation, senior staff carry out ‘hands on’ work at all levels where requiredto meet the needs of the organisation.

To apply

Please submit your CV along with a supporting statement (no more than three sides of A4) considering (based on all

the details in the job description and person specification) why you feel you’re the person for us. Closing date for

applications is 9.00am 16th June 2021. Short pre-interviews via Zoom will be on 21st June 2021, with a half day

interview process which will take place in our Hackney Office week commencing 28th June 2021. Please send your CV

and supporting statement to [email protected]

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do.

We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

If you would like further information about the role and Headway East London, please contact Anna McEwen via email at: [email protected] or call on: 07749 757007

No agencies please.


Criteria How identified

Qualification • Educated to degree level or can evidence relevant experience, ideally

with a relevant qualification (e.g. social care; management).

CV

Experience and skills

• Line management and strategic leadership.

• Successful project development and management within a relevant

sector.

• Charity Sector knowledge at a senior level.

• Building relationships with funders, corporates, and other potential

income providers.

• Managing and/ or commissioning relevant services in the public or

voluntary sector.

• Making presentations to a variety of audiences including professionals.

• Budget planning and management; ideally supporting colleagues to

manage budgets.

• Safeguarding practice in adult social care.

CV, I, R

CV, SS, I

CV, SS, I

CV, SS, I

SS, I, R

SS, I

CV,SS, I,

I

Knowledge • An understanding of brain injury and the philosophy and values

underpinning our work and the sector.

• Knowledge and understanding of relevant government policies.

• Understanding of quality assurance and safeguarding practice in adult

social care.

• An understanding of the ways in which support for adults can be

funded, commissioned and delivered, including self-directed support

and personalised approaches.

• Knowledge of coproduction, empowerment and disability rights.

SS, I

SS, I

SS, I

SS, I

CV, SS, I

Attitudes • Commitment to empowering people who use services and their

families, promoting their rights and services which are user-led,

personalised and self-directed.

• Demonstrable commitment to working in ways which promote equality

and inclusion.

• Leading by example.

• Commitment to continuous professional development.

CV, SS,I

I

I I

Commitment • Ability to work the hours dictated by the needs and demands of the job

(including occasional evenings and weekends).

I

Key: CV: Curriculum Vitae I: Interview R: References SS: Supporting statement

Person Specification


director of operations application pack - headway east london

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