director guide
DESCRIPTION
Director GuideTRANSCRIPT
-
EVault Software
Director 7.0
Operations Guide
-
Revision: This manual is updated for Version 7.01
Software Version: 7.01 (September 2012)
1997-2012 EVault Inc.
EVault, A Seagate Company, makes no representations or warranties with respect to the contents hereof and specif ically disclaims any
implied w arranties of merchantability or f itness for any particular purpose. Furthermore, EVault reserves the right to revise this publication and to make changes from time to time in the content hereof w ithout obligation of EVault to notify any person of such revision of changes. All companies, names and data used in examples herein are f ictitious unless otherw ise noted.
No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval System or translated into any language
including computer language, in any form or by any means electronic, mechanic, magnetic, optical, chemical or otherwise without prior written permission of:
EVault, A Seagate Company c/o Corporation Trust Center
1209 Orange Street Wilmington, New Castle Delaw are 19801 www.evault.com
EVault, EVault Software, EVault SaaS, and EVault DeltaPro, are registered trademarks of EVault Inc. All other products or company names mentioned in this document are trademarks or registered trademarks of their respective owners.
Acknow ledgements: Tw o encryption methods, DES and TripleDES, include cryptographic software written by Eric Young. The Windows
versions of these algorithms also include software written by Tim Hudson. Bruce Schneier designed Blowfish encryption.
Part of the software embedded in this product is gSOAP software. Portions created by gSOAP are Copyright 2001-2006 Robert A. van Engelen, Genivia Inc. All Rights Reserved. THE SOFTWARE IN THIS PRODUCT WAS IN PART PROVIDED BY GENIVIA INC AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT ( INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The EVault Software Agent, EVault Software CentralControl, and EVault Software Director applications have the encryption option of AES (Advanced Encryption Standard). Advanced Encryption Standard algorithm (named Rijndael, pronounced Rain Doll) w as developed by cryptographers Dr. Joan Daemen and Dr. Vincent Rijmen. This algorithm was chosen by the National Institute of Standards and Technology (NIST) of the U.S. Department of Commerce to be the new Federal Information Processing Standard (FIPS).
The EVault Software Agents and EVault Software Director applications also have the added security feature of an over the wire
encryption method.
-
Table of Contents
i
Table of Contents
1 Welcome to Director 7.0 ......................................................................................................... 1
1.1 Whats New in Version 7.01? .................................................................................................................... 2
1.2 What's New in Version 7.0? ...................................................................................................................... 2
1.3 Additional Resources ................................................................................................................................... 2
2 Installing the Director ............................................................................................................. 3
2.1 Hardware Requirements ............................................................................................................................ 3
2.2 Software Requirements .............................................................................................................................. 3
2.3 32-bit and 64-bit Support ............................................................................................................................ 3
2.4 Default Storage Policies ............................................................................................................................. 4
2.5 Inbound and Outbound Port Requirements ......................................................................................... 4
2.6 Permission Requirements .......................................................................................................................... 5
2.7 Changing the Local Security Policy ........................................................................................................ 6
2.8 Installing the Vault and Director Management Console .................................................................. 6
2.9 Installing the Director Management Console ...................................................................................... 7
2.10 Improving Director Performance .............................................................................................................. 7
2.11 Automatically Created Directory Paths.................................................................................................. 7
2.12 Automatically Created Services ............................................................................................................... 8
2.13 Silently Installing the Vault and Director Management Console ................................................... 8
2.14 Silently Upgrading, Patching, and Repairing a Vault ........................................................................ 9
3 Upgrading the Director ......................................................................................................... 10
3.1 Upgrading Vaults to Version 7.0 ............................................................................................................ 10
3.2 Vault Manager Workspace Files ............................................................................................................ 11
3.3 License Verification .................................................................................................................................... 11
3.4 Upgrading with the Vault Running ........................................................................................................ 12
3.5 Upgrading Vaults for Replication ........................................................................................................... 12
3.6 Upgrading Standalone Vaults for Replication ................................................................................... 12
3.7 Upgrading Dual Vaults for Replication ................................................................................................. 13
3.8 Upgrading Vaults in 1:1 Replication ..................................................................................................... 14
3.9 Upgrading Vaults in N:1 Replication .................................................................................................... 15
3.10 Manually Upgrading Microsoft SQL Server Express ...................................................................... 15
-
Director 7.0 Operations Guide
ii
3.11 Recreating Delta Files ............................................................................................................................... 16
3.12 Repairing a Vault......................................................................................................................................... 16
3.13 Installing a Patch ......................................................................................................................................... 17
3.14 Uninstalling the Director ........................................................................................................................... 17
4 Adding and Activating Licenses........................................................................................... 18
4.1 Viewing Licensing Information ................................................................................................................ 18
4.2 Adding a License Key ................................................................................................................................ 18
4.3 Activating a License Online ..................................................................................................................... 18
4.4 Requesting a License Activation Code ................................................................................................ 19
4.5 Entering a License Activation Code ..................................................................................................... 19
4.6 Activating a License Manually ................................................................................................................ 20
4.7 Removing a License Key ......................................................................................................................... 20
4.8 Using Customer License Quotas ........................................................................................................... 21
4.9 Working with Expired Licenses .............................................................................................................. 21
4.10 Viewing License Quotas ........................................................................................................................... 21
4.11 Reclaiming a License ................................................................................................................................ 22
5 Introduction to the Director .................................................................................................. 23
5.1 Director Components................................................................................................................................. 24
5.2 Director Vault Types .................................................................................................................................. 24
5.3 Vault Backup Agent .................................................................................................................................... 25
5.4 EVault Reports Extractor .......................................................................................................................... 26
5.5 Agent Registration and Re-Registration ............................................................................................. 26
5.6 Agent Licensing ........................................................................................................................................... 26
5.7 Vault Access ................................................................................................................................................. 28
5.8 Vault Passwords.......................................................................................................................................... 28
5.9 Preventive Maintenance ........................................................................................................................... 29
6 The Backup Life Cycle.......................................................................................................... 31
6.1 Backup ............................................................................................................................................................ 31
6.2 Migration ........................................................................................................................................................ 31
6.3 Optimization .................................................................................................................................................. 32
6.4 Data Retrieval .............................................................................................................................................. 32
-
Table of Contents
iii
6.5 Archiving......................................................................................................................................................... 33
6.6 Diagnostics.................................................................................................................................................... 33
7 Getting Started with the Director .......................................................................................... 34
7.1 Starting the Director Management Console ...................................................................................... 34
7.2 Vault Data Hierarchy .................................................................................................................................. 35
8 Working with Workspaces and Vault Connections............................................................... 37
8.1 Creating a New Workspace ..................................................................................................................... 37
8.2 Opening a Workspace ............................................................................................................................... 37
8.3 Setting Workspace Options ..................................................................................................................... 37
8.4 Encrypting a Workspace .......................................................................................................................... 38
8.5 Renaming a Workspace ........................................................................................................................... 39
8.6 Deleting a Workspace ............................................................................................................................... 39
8.7 Creating a New Vault Connection ......................................................................................................... 40
8.8 Restricting Vault Access........................................................................................................................... 42
9 Working with Customers ...................................................................................................... 43
9.1 Adding a Customer..................................................................................................................................... 43
9.2 Deleting a Customer .................................................................................................................................. 43
9.3 Setting Customer License Quotas ........................................................................................................ 43
9.4 Filtering the Customer List in a Vault ................................................................................................... 44
10 Working with Locations........................................................................................................ 45
10.1 Adding a Location ....................................................................................................................................... 45
10.2 Creating a New Location Code .............................................................................................................. 45
10.3 Editing a Location Code ........................................................................................................................... 46
10.4 Deleting a Location Code ......................................................................................................................... 46
10.5 Deleting a Location ..................................................................................................................................... 46
11 Working with Safesets.......................................................................................................... 47
11.1 Viewing Safesets......................................................................................................................................... 47
11.2 Viewing and Editing Safeset Properties .............................................................................................. 48
11.3 Changing the Retention Settings of Multiple Safesets ................................................................... 50
11.4 Importing Safesets...................................................................................................................................... 50
11.5 Deleting Safesets ........................................................................................................................................ 51
-
Director 7.0 Operations Guide
iv
12 Working with Accounts ........................................................................................................ 52
12.1 Creating a New Account ........................................................................................................................... 52
12.2 Changing Account Properties ................................................................................................................. 52
12.3 Deleting an Account ................................................................................................................................... 53
13 Working with Users .............................................................................................................. 54
13.1 Adding a New User .................................................................................................................................... 54
13.2 Changing User Properties........................................................................................................................ 54
13.3 Changing Network Storage Credentials .............................................................................................. 55
13.4 Disabling a User .......................................................................................................................................... 56
13.5 Enabling a User ........................................................................................................................................... 56
13.6 Deleting a User ............................................................................................................................................ 57
14 Working with Registered Computers and Tasks .................................................................. 58
14.1 Viewing Registered Computer Properties .......................................................................................... 58
14.2 Deleting a Registered Computer ........................................................................................................... 58
14.3 Enabled, Disabled and Suspect Tasks ................................................................................................ 59
14.4 Disabling a Task .......................................................................................................................................... 60
14.5 Enabling a Disabled or Suspect Task .................................................................................................. 61
14.6 Deleting a Task ............................................................................................................................................ 62
15 Managing Storage Groups and Locations ............................................................................ 63
15.1 Managing the Primary Storage Group................................................................................................. 63
15.2 Changing the Maximum Pool File Size for the Primary Storage Group .................................. 64
15.3 Adding a Storage Location to the Primary Storage Group ........................................................... 64
15.4 Universal Naming Convention (UNC) Support ................................................................................. 65
15.5 Removing Storage Locations from the Primary Storage Group ................................................. 66
15.6 Viewing Primary Storage Group Location Policies and Settings ................................................ 66
15.7 Adding and Editing Location Policies for the Primary Storage Group ...................................... 67
15.8 Assigning a Location Policy to a Storage Location ......................................................................... 68
15.9 Deleting a Location Policy........................................................................................................................ 68
15.10 Setting Vault Warning and Critical Threshold Limits ...................................................................... 69
15.11 Managing Secondary Storage Groups and Locations ................................................................... 69
15.12 Adding a Secondary Storage Group .................................................................................................... 70
-
Table of Contents
v
15.13 Removing a Secondary Storage Group .............................................................................................. 70
15.14 Changing the Maximum Pool File Size for a Secondary Storage Group ................................ 71
15.15 Adding a Storage Location to a Secondary Storage Group ......................................................... 71
15.16 Removing a Storage Location from a Secondary Storage Group ............................................. 72
15.17 Managing Archive Locations ................................................................................................................... 73
15.18 Adding an Archive Location ..................................................................................................................... 73
15.19 Removing an Archive Location .............................................................................................................. 73
16 Managing Safesets and Pools .............................................................................................. 74
16.1 Enforcing Safeset Retention Policies ................................................................................................... 74
16.2 Optimizing Pool Files ................................................................................................................................. 76
16.3 Setting the Minimum Pool Usage Parameter .................................................................................... 78
16.4 Verifying the Integrity of Backup Files ................................................................................................. 79
16.5 Copying and Cloning Data ....................................................................................................................... 80
16.6 Moving Data.................................................................................................................................................. 84
16.7 Migrating Safesets to Secondary Storage .......................................................................................... 84
16.8 Exporting Safesets ..................................................................................................................................... 86
16.9 Exporting Safesets using the vvexport Command .......................................................................... 88
17 Managing Safesets and Pools in Secondary Storage ........................................................... 89
17.1 Assigning Secondary Storage Groups to Tasks .............................................................................. 89
17.2 Applying Safeset Retention Settings to the Secondary Storage Pool ...................................... 90
17.3 Secondary Storage Deletion and Retention ...................................................................................... 91
17.4 Automatic Retention Management in the Secondary Pool ........................................................... 91
17.5 Secondary Storage Maintenance .......................................................................................................... 92
17.6 Closing a Secondary Storage Pool ....................................................................................................... 92
17.7 Detaching a Secondary Storage Pool ................................................................................................. 92
17.8 Attaching a Secondary Storage Pool ................................................................................................... 93
18 Archiving Data...................................................................................................................... 94
18.1 Assigning an Archive Storage Location to a Task ........................................................................... 94
18.2 Archiving Safesets to Disk ....................................................................................................................... 94
18.3 Recalling Safesets ...................................................................................................................................... 95
18.4 Archiving Tasks ........................................................................................................................................... 95
-
Director 7.0 Operations Guide
vi
19 Activating Automated Maintenance...................................................................................... 97
19.1 Verifying Automated Maintenance is Running .................................................................................. 97
19.2 Stopping Automated Maintenance ........................................................................................................ 98
19.3 Verifying Maintenance Performance .................................................................................................... 98
19.4 Viewing Maintenance Logs...................................................................................................................... 98
19.5 Changes Affecting Current Versions of the Vault ............................................................................ 99
19.6 Scheduling Vault Maintenance ............................................................................................................. 100
19.7 Enabling Automated Secondary Storage Maintenance ............................................................... 100
20 Managing the Vault............................................................................................................. 102
20.1 Viewing the Job Monitor ......................................................................................................................... 102
20.2 Pinning the Job Monitor to your Desktop .......................................................................................... 102
20.3 Stopping a Job ........................................................................................................................................... 102
20.4 Setting the Number of Concurrent Jobs ............................................................................................ 103
20.5 Viewing a Log File from the Job Monitor .......................................................................................... 103
20.6 Setting Email Notifications ..................................................................................................................... 103
20.7 Changing a Registered Computer's Agent Type ........................................................................... 104
20.8 Requesting an Alert Notification .......................................................................................................... 104
20.9 Changing the Purge Log Setting ......................................................................................................... 104
20.10 Modifying Advanced Vault Settings .................................................................................................... 105
20.11 Modifying Agent Connection Settings ................................................................................................ 106
20.12 Changing the Time that a Scheduled Service Runs ..................................................................... 106
20.13 Creating a Custom Scheduled Entry .................................................................................................. 106
20.14 Disabling a Scheduled Entry ................................................................................................................. 107
20.15 Enabling a Scheduled Entry .................................................................................................................. 107
20.16 Removing a Scheduled Entry ............................................................................................................... 107
20.17 Starting a Vault Service .......................................................................................................................... 107
20.18 Stopping a Vault Service ........................................................................................................................ 108
20.19 Purging Activity Records and Logs ..................................................................................................... 108
20.20 Backing up a Vault with dbBackup ..................................................................................................... 109
20.21 Backing up a Vault with VBA ................................................................................................................ 109
-
Table of Contents
vii
21 Creating and Running Reports ........................................................................................... 110
21.1 Running a Storage, Storage Location or Last Backup Status Report ..................................... 110
21.2 Creating a Storage Report ..................................................................................................................... 111
21.3 Creating a Storage Location Report ................................................................................................... 113
21.4 Creating a Vault Storage Report ......................................................................................................... 115
21.5 Creating a Last Backup Status Report .............................................................................................. 116
21.6 Creating a Late Server Status Report................................................................................................ 117
21.7 Creating a Missed Backups Report .................................................................................................... 118
21.8 Creating a Storage Pool Summary Report ...................................................................................... 120
21.9 Selecting the Destination for a Report ............................................................................................... 122
21.10 Selecting the Scope for a Report ........................................................................................................ 123
21.11 Creating Schedules for Running Reports ......................................................................................... 124
21.12 Viewing Reports ........................................................................................................................................ 125
21.13 Viewing a Storage Pool Summary Report for a Task ................................................................... 126
22 Working with Log Files....................................................................................................... 127
22.1 Understanding Log Message Codes .................................................................................................. 127
22.2 Selecting the Log Files to Display ....................................................................................................... 129
22.3 Viewing Log Files ...................................................................................................................................... 129
22.4 Viewing Spawn Logs ............................................................................................................................... 130
22.5 Viewing License Logs .............................................................................................................................. 130
22.6 Viewing Replication Logs ....................................................................................................................... 130
22.7 Viewing Server Logs ................................................................................................................................ 131
22.8 Purging Log Files ...................................................................................................................................... 132
22.9 Scheduling a Log File Purge................................................................................................................. 132
23 One-to-One (1:1) Replication .............................................................................................. 133
23.1 Installing an Active Vault for 1:1 Replication ................................................................................... 135
23.2 Installing a Passive Vault for 1:1 Replication .................................................................................. 135
23.3 Setting up Connections Between Active and Passive Vaults in 1:1 Replication ................ 136
23.4 Creating a Schedule for 1:1 Replication ........................................................................................... 137
23.5 Running an Unscheduled Replication in a 1:1 Configuration .................................................... 137
23.6 Allowing or Pausing 1:1 Safeset Replication for a Customer, Location or Computer ....... 138
23.7 Allowing or Pausing 1:1 Safeset Replication for a Task .............................................................. 138
-
Director 7.0 Operations Guide
viii
23.8 Disabling and Enabling 1:1 Replication Services on a Vault ..................................................... 139
23.9 Disabling Over-the-Wire Encryption for 1:1 Replication .............................................................. 139
23.10 Implementing Bandwidth Throttling for 1:1 Replication ............................................................... 140
23.11 Viewing 1:1 Replication Activity and Progress ............................................................................... 140
23.12 Running Replication Reports in a 1:1 Confi guration..................................................................... 141
23.13 Failover from an Active to a Passive Vault in 1:1 Replication ................................................... 143
24 Many-to-One (N:1) Replication ........................................................................................... 144
24.1 Installing a Base Vault for N:1 Replication ....................................................................................... 146
24.2 Configuring Satellite Vaults for N:1 Replication on the Base Vault ......................................... 146
24.3 Installing and Registering a Satellite Vault for N:1 Replication ................................................. 147
24.4 Replacing a Failed Satellite Vault in N:1 Replication ................................................................... 148
24.5 Creating a Schedule for N:1 Replication ........................................................................................... 149
24.6 Running an Unscheduled Replication in an N:1 Configuration ................................................. 150
24.7 Disabling and Enabling N:1 Replication Services on a Vault .................................................... 150
24.8 Disabling Over-the-Wire Encryption for N:1 Replication ............................................................. 151
24.9 Many-to-One (N:1) Replication and Dual Network Connections .............................................. 151
24.10 Implementing Bandwidth Throttling for N:1 Replication .............................................................. 152
24.11 Setting the Replication Policy for a Satellite Vault in N:1 Replication .................................... 152
24.12 Setting the Retention Policy for a Satellite Vault in N:1 Replication ....................................... 153
24.13 Setting the Operating Mode for a Satellite Vault in N:1 Replication ........................................ 153
24.14 Setting the Operating Mode for a Customer, Location or Computer in N:1 Replication .. 154
24.15 Setting the Operating Mode for a Task in N:1 Replication ......................................................... 155
24.16 Setting the Heartbeat Interval for a Satellite Vault in N:1 Replication .................................... 156
24.17 Assigning Settings Control to a Satellite Vault in N:1 Replication ........................................... 156
24.18 Viewing N:1 Replication Activity and Progress ............................................................................... 157
24.19 Stopping N:1 Replication Processes and Services ....................................................................... 158
24.20 Running Replication Reports in an N:1 Configuration ................................................................. 158
25 Many-to-One-to-One (N:1:1) Replication............................................................................. 160
25.1 Installing an Active Base Vault for N:1:1 Replication ................................................................... 163
25.2 Installing a Passive Base Vault for N:1:1 Replication .................................................................. 164
25.3 Setting up Connections Between Active and Passive Base Vaults in N:1:1 Replication ......
......................................................................................................................................................................... 165
-
Table of Contents
ix
25.4 Configuring Satellite Vaults for N:1:1 Replication on the Active Base Vault ........................ 165
25.5 Installing and Registering a Satellite Vault for N:1:1 Replication ............................................. 166
25.6 Replacing a Failed Satellite Vault in N:1:1 Replication ................................................................ 167
25.7 Creating N:1:1 Replication Schedules ............................................................................................... 168
25.8 Running an Unscheduled Replication in an N:1:1 Configuration ............................................. 169
25.9 Disabling and Enabling Replication Services on a Vault in N:1:1 Replication ..................... 169
25.10 Disabling Over-the-Wire Encryption in N:1:1 Replication ........................................................... 170
25.11 Many-to-One-to-One (N:1:1) Replication and Dual Network Connections ........................... 171
25.12 Implementing Bandwidth Throttling for N:1:1 Replication ........................................................... 171
25.13 Setting the Replication Policy for a Satellite Vault in N:1:1 Replication ................................. 172
25.14 Setting the Retention Policy for a Satellite Vault in N:1:1 Replication .................................... 173
25.15 Setting the Operating Mode for a Satellite Vault in N:1:1 Replication .................................... 173
25.16 Setting the Operating Mode for a Customer, Location or Computer in N:1:1 Replication ....
......................................................................................................................................................................... 174
25.17 Setting the Operating Mode for a Task in N:1:1 Replication ..................................................... 175
25.18 Setting the Heartbeat Interval for a Satellite Vault in N:1:1 Replication ................................ 176
25.19 Assigning Settings Control to a Satellite Vault in N:1:1 Replication ........................................ 176
25.20 Viewing N:1:1 Replication Activity and Progress ........................................................................... 177
25.21 Stopping N:1:1 Replication Processes and Services ................................................................... 179
25.22 Running Replication Reports in an N:1:1 Configuration .............................................................. 180
25.23 Failover from an Active to a Passive Base Vault in N:1:1 Replication ................................... 182
26 Working with QuickShip Vaults .......................................................................................... 183
26.1 Installing a QuickShip Vault................................................................................................................... 183
26.2 Creating a QuickShip Profile ................................................................................................................. 184
26.3 Initializing a QuickShip Vault................................................................................................................. 185
26.4 Exporting Data to a QuickShip Vault .................................................................................................. 185
26.5 Importing Data from a QuickShip Vault ............................................................................................. 187
26.6 Completing a Large Initial Seed ........................................................................................................... 187
26.7 Completing a Large Reseed ................................................................................................................. 188
26.8 Completing a Large Restore ................................................................................................................. 188
26.9 Using a QuickShip Vault to Export Data for Seeding ................................................................... 189
-
Director 7.0 Operations Guide
x
26.10 Using a QuickShip Vault for Disaster Recovery ............................................................................. 190
26.11 QSM Import Storage Location Selection .......................................................................................... 190
27 Command Reference .......................................................................................................... 192
27.1 agentinforeports......................................................................................................................................... 193
27.2 dbbackup ..................................................................................................................................................... 194
27.3 migratesecondary ..................................................................................................................................... 195
27.4 qsm ................................................................................................................................................................ 198
27.5 replvault ........................................................................................................................................................ 199
27.6 secondaryop ............................................................................................................................................... 202
27.7 vaultop .......................................................................................................................................................... 207
27.8 vvanalyz ....................................................................................................................................................... 209
27.9 vvarchive ...................................................................................................................................................... 215
27.10 vvcopy ........................................................................................................................................................... 216
27.11 vvexport ........................................................................................................................................................ 218
27.12 vvimport ........................................................................................................................................................ 220
27.13 vvmigrat ........................................................................................................................................................ 221
27.14 vvmove ......................................................................................................................................................... 222
27.15 vvpoolop ....................................................................................................................................................... 224
27.16 vvpurge ......................................................................................................................................................... 227
27.17 vvrecall .......................................................................................................................................................... 229
-
Welcome to Director 7.0
Page 1
1 Welcome to Director 7.0
The EVault Software Director provides backup storage and data recovery services to remote computer
systems with EVault Software Agents. It is an online "data vault", which can reside locally (on a LAN) or
across a WAN (Internet). The Director application controls the vault, securely manages and catalogs
backup files, and monitors backup processes.
This diagram shows the relationship between different EVault Software products :
The arrows illustrate the communication paths of a typical standalone EVault Software Director
installation.
The Director vault, Agents, and CentralControl are the primary components of the data protection
application. You use these components to back up and restore system and file data from your network
computers to a local or remote vault. These applications protect your data without the need for tape
devices or other non-disk backup media.
This document is intended for vault administrators who are responsible for installing, configuring, and
maintaining the EVault Software Director. This document assumes an intermediate knowledge of
operating and administering the EVault Software Director.
Web or Windows
CentralControl
Director
Vault
Online
Online
Offline
Backup
Export
Import
Quickship
EVault Reporting
System
Management of
Agents and Jobs
Reportsvia
WebBrowser
Agent
Agent
Backup
Restore
Director
Console (GUI)
Offline
Restore
Primary
Pool Data
Secondary
Pool data
Network Attached
Storage
Agent
VBA
Synch
Web
-
Director 7.0 Operations Guide
Page 2
1.1 Whats New in Version 7.01?
To ensure that customers have unique location codes that can also be used in billing, location
codes can now range from 5-20 characters in length. Previously, location codes could only be 5
characters long. For more information, see Creating a New Location Code.
1.2 What's New in Version 7.0?
The Director now supports many-to-one-to-one (N:1:1) replication, where Satellite vaults collect
backup data from Agents, data is replicated automatically to an Active Base vault, and is then
replicated from the Active Base vault to a Passive Base vault. For more information, see Many-to-
One-to-One (N:1:1) Replication. The Vault API has been changed to support vaults with more
than one replication role (i.e., Active Base vault, Passive Base vault).
To maximize the use of available bandwidth and more clearly show the progress of replication
activities, the Director now supports multiple concurrent sessions for replicat ing configuration,
metadata and backup data. If a large amount of safeset data is being replicated for one task,
Configuration, Metadata and Task replication sessions for other tasks can start and finish while
the large task is still running. Configuration replication sessions have priority to run over other
sessions, and Metadata replication sessions have priority over Task replication. You can view the
progress of each replication session in the Job Monitor, and view separate logs for each
replication activity. For more information, see Viewing 1:1 Replication Activity and Progress,
Viewing N:1 Replication Activity and Progress, Viewing N:1:1 Replication Activity and Progress,
and Viewing Replication Logs.
You can now only enable a suspect task if task pool data problems have been resolved. When
you try to enable a suspect task, the Director checks the physical and logical integrity of task data
and only enables the task if there are no issues. In previous versions, the Director did not check
for data integrity issues when you enabled a suspect task. For more information, see Enabling a
Disabled or Suspect Task and vvpoolop.
The Director now allows random read access to safesets, which will enable users to recover
specific files and folders. Agents that use this functionality will be released in 2012.
Replication is now supported for vaults that are version 6.21d and later. The Director no longer
supports replication for vaults version 6.04 or earlier.
1.3 Additional Resources
Release notes for this product are available from your service provider. Release notes contain the most
current information about the product, including an overview of new features, any known defect (bug)
fixes incorporated since the last release, and a description of any known issues.
-
Installing the Director
Page 3
2 Installing the Director
This section provides information for installing, upgrading, and repairing EVault Software Director on a
Microsoft Windows Server.
The Director installation kit contains:
Director vault
Director Management Console
You can install the Director Management Console on the same or a different computer than the Director
vault. You can have multiple Director Management Console instances running on different computers.
When you install the Director vault, a separate instance of the vault database is installed.
When you attempt to access help files on a computer with a Microsoft Windows Vista, Windows 7, or
Windows Server 2008 operating system, a "Failed to launch help" message appears. To open help files,
download and install the WinHlp32.exe file from the Microsoft website.
2.1 Hardware Requirements
An EVault Software Director installation requires a minimum of 1,700 MB of disk space. A minimum of
1,400 MB must be available on the system volume and 300 MB is required for the Director.
A minimum of 4 GB of RAM is required for the vault. However, for optimal vault performance it is
recommended that you install a minimum of 16 GB of RAM.
For assistance determining your hardware requirements, contact Support.
2.2 Software Requirements
To install EVault Software Director you must install and configure these applications:
Microsoft Windows Server
Microsoft Internet Explorer (on the Director Management Console computer)
TCP/IP stack
.NET Framework and Microsoft Data Access Components (MDAC)
Refer to the EVault Software Director release notes for a list of supported software versions.
2.3 32-bit and 64-bit Support
EVault Software Director 7.0 automatically installs native 64-bit code on supported 64-bit machines. If you
currently have a 32-bit Director running on a 64-bit machine, it is upgraded to the 64-bit version.
-
Director 7.0 Operations Guide
Page 4
2.4 Default Storage Policies
When you install EVault Software Director, the default storage policies for disk space are enabled. The
minimum free space required for the system disk is 20 GB. If the system disk has less than 20 GB of free
space, the system policy automatically disables maintenance. If you increase the free space, or change
the system policy, you must manually enable maintenance.
2.5 Inbound and Outbound Port Requirements
The following table lists the ports that the EVault Software Director uses:
Port
Number
Protocol Description Configurable? Optional?
809 TCP Admin service (communication with Director
Management Console). External and inbound
requirement.
N N
2546, 807 TCP Listener ports for backups and restores. Y N
2547/12547 TCP Command and data ports for many-to-one (N:1)
replication for all Satellites to this Base vault. (*)
N N
2547/12547 TCP Command and data ports for one-to-one (1:1)
replication. (*)
Y N
(*) for Replication only
Note: In N:1:1 replication, the same command and data ports are used for replication
from Satellite vaults to the Active Base vault, and from the Active Base vault to the
Passive Base vault. You cannot specify different ports for N:1 and 1:1 replication.
Note: The vault allows outbound connections (usually TCP port 1433) for Web Reporting System
programs.
-
Installing the Director
Page 5
8092546
Vault
CentralControl Director GUI
Agent
808
808
Agent
- Represents a dynamically assigned port.
Communication between CentralControl and the Agents is encrypted. Communication between Agents
and the vault is encrypted when Over The Wire (OTW) encryption is enabled.
2.6 Permission Requirements
The following table describes the permissions required by vault applications:
Software Function Minimum Permissions
Director Installation Windows Administrator permissions
Vault services require the "Log on as a service" right to run.
Director Using the Director
Management Console
For Operator permissions, users must be members of a local
Administrators group or a domain VaultAdmins group.
For Salesperson permissions, users must be members of a local or
domain Sales group and not be members of a local Administrators group
or domain VaultAdmins group.
For more information, see Restricting Vault Access.
Upgrades - Windows Administrator permissions
The EVault Software Director installation can fail if the "Log on as a service" right to the VaultService
account cannot be assigned. This failure occurs on computers that are part of a domain and if there is a
domain group policy that restricts assigning "Log on as a service" rights. To correct this issue, you can:
Remove the domain group policy that assigns the "Log on as a service" right before installing
EVault Software Director.
During installation, use an account that already has the "Log on as a service" right assigned.
-
Director 7.0 Operations Guide
Page 6
2.7 Changing the Local Security Policy
For the Management Console to work correctly on a Microsoft Windows XP (SP3) operating system, you
need to change the local security policy to Classic. By default, the local security policy setting is Guest
Only.
To change the local security policy:
1. Click Start and then Control Panel.
2. Double-click Administrative Tools.
3. Double-click Local Security Policy.
4. Expand Local Policies in the left pane.
5. Click Security Options.
6. Scroll to Network access: Sharing and security model for local accounts in the right pane.
7. Right -click Network access: Sharing and security model for local accounts and select
Properties.
8. Select Classic - local users authenticate as themselves in the Network access list.
9. Click OK.
2.8 Installing the Vault and Director Management
Console
Before you start the EVault Software Director installation, it is recommended that you disable the
automatic restart for Windows automatic updates. Automatic restarts can interrupt critical processes. After
you verify that Jobs are not being processed, you can manually restart to apply Windows updates.
To install the vault and Director Management Console:
1. Double-click the InfoStageDirector.exe file. To obtain the self-extracting installation file, contact
your licensed service provider of EVault Software products, or visit the Support website.
2. Select Vault and Management Console [together on this machine] and click Next.
3. Complete the EVault Software Director Setup wizard.
4. Click Finish.
-
Installing the Director
Page 7
2.9 Installing the Director Management Console
A license is not required when you install the Management Console without the vault.
To install the Director Management Console:
1. Double-click the InfoStageDirector.exe file. To obtain the self-extracting installation file, contact
your licensed service provider of EVault Software products, or visit the Support website.
2. Select Management Console only [the Vault is on a different machine] and click Next.
3. Complete the EVault Software Director Setup wizard.
4. Click Finish.
2.10 Improving Director Performance
To improve the performance of the Director, you can optimize Windows performance for background
services.
To optimize the Windows for background services:
1. Click Start, Settings, and then Control Panel.
2. Double-click System.
3. Click the Advanced tab.
4. Click Performance Options.
5. Select Background services in the Application response area.
6. Click OK.
7. Click OK again.
2.11 Automatically Created Directory Paths
When you install EVault Software Director, the following directories are created:
Admin contains GUI programs and Help.
Bill contains Location data and files.
Conf contains Director configuration files.
Database contains vault database files.
Docs contains various documents in PDF files.
Logs contains log files created by various server programs.
-
Director 7.0 Operations Guide
Page 8
Prog contains all the Director's executable programs.
Utils contains vaultop.exe. For more information, see vaultop.
2.12 Automatically Created Services
When you install EVault Software Director, these services are automatically initialized and started:
Admin Service authorizes requests from Console to vault.
Listener waits for customer connection requests and then spawns a Director process.
Queue Manager monitors and manages Director specific job queues.
Note: Stopping the Queue Manager service stops any jobs that have started. When you start the
Queue Manager again, the jobs start again. As a result, you may see two operations running and
two logs generated, one of which will have errors, and one that should be successful.
Replication Service controls and runs vault replication for 1:1, N:1 and N:1:1 replication
configurations.
Note: This service starts automatically for vaults that are licensed for replication.
Scheduler monitors and spawns regular scheduled Director functions.
2.13 Silently Installing the Vault and Director
Management Console
You can silently install a single standalone vault. A silent installation does not display any indication of its
progress. The silent installation creates a new account named VaultService with administrative privileges.
Vault services run under this account. The installation fails when you attempt to run services with a
custom account.
The Installer returns zero for a successful installation and a return code when the installation fails. If the
installation fails, the reason for the failure is added to the log file.
Online activation is the only supported method of validating licenses during a silent installation. If the vault
cannot access the activation server, the installation fails. There is no license validation for Satellite vaults
in interactive or silent mode.
The silent installer ignores the BASEVAULT and OTRK entries on the Satellite registration window.
To silently install the vault and Director Management Console:
1. Navigate to the location of the InfoStageDirector_Fresh.iss response file. This file is available
from your service provider.
2. Open the InfoStageDirector_Fresh.iss file and enter your license key in the USE_YOUR_
LICENSE_KEY field.
-
Installing the Director
Page 9
3. Enter the locations for the vault installation fol der, the vault database engine folder, and the
vault database data folder in the C:\Program Files\ field.
4. Save your changes and close the InfoStageDirector_Fresh.iss file.
5. Open a command prompt and run this command:
InfoStageDirector.exe /s /f1.\InfoStageDirector_Fresh.iss KeepBackup
NoRegSAT
These are the command parameters:
InfoStageDirector.exe the filename for the Director installer
InfoStageDirector_Fresh.iss the filename for the silent installer
the .\ after /f1 indicates that the response file is located in the same folder as the installer
KeepBackup (Optional) keeps the backup files and folders after the installation
NoRegSAT (Optional) removes the option to register the Satellite vault with the Base
vault
2.14 Silently Upgrading, Patching, and Repairing a
Vault
You can silently upgrade, patch or repair a vault. A silent upgrade, patch or repair does not show any
indication of its progress.
To silently upgrade, patch, or repair a vault:
1. Open a command prompt and run the following command:
InfoStageDirector.exe /s /f1.\SA-Repair-Patch-Upgrade.iss KeepBackup
NoRegSAT
These are the command parameters:
InfoStageDirector.exe the filename for the Director installer
SA-Repair-Patch-Upgrade.iss the filename for the silent installer
the .\ after /f1 indicates that the response file is located in the same folder as the installer.
KeepBackup (Optional) keeps the backup files and folders after the installation
NoRegSAT (Optional) removes the option to register the Satellite vault with the Base
vault
2. For Satellite vaults, register the satellite on the Base vault.
-
Director 7.0 Operations Guide
Page 10
3 Upgrading the Director
This section provides information and procedures for upgrading EVault Software Director. EVault
Software Director 7.0 is compatible with Agents version 5.0 and later. Replication is supported for vaults
version 6.21d and later.
It is recommended that you upgrade EVault applications in this order:
Vault
CentralControl
Agent
Plug-ins
3.1 Upgrading Vaults to Version 7.0
On supported 64-bit operating systems, you can upgrade Director version 6.22 (32 -bit) or 6.31 (64-bit ) to
Director version 7.0 (64-bit). Before upgrading a vault, review the Director 7.0 release notes and verify
that the vault computer meets the minimum requirements for memory, disk space, hardware, and
software. It is also recommended that you back up the vault with the Vault Backup Agent (VBA).
You cannot upgrade a version 5.53 vault to a version 7.0 vault. However, you can upgrade a version 5.53
vault to a version 6.04 vault, and a version 6.04 vault to a version 6.2 vault.
An upgrade cannot continue if files are open, or services are running that need to be replaced. You will
see a message to stop any running processes or applications.
When you upgrade the vault, a backup copy of the Schedule.cfg file is created. The backup file is named
Schedule.cfg_BAK1. You can open this file and manually add your custom items.
If an upgrade fails, new directories are added to the Director installation folder. The new directories are
prefaced with ~Admin, ~conf, ~database, ~prog, and ~registry. You can use these directories to reverse
an unsuccessful upgrade. You can delete these directories if you do not need to reverse an unsuccessful
upgrade.
If you have deduplication turned off (the default setting), the pool system is not upgraded. However, new
backups have the new format. If deduplication is turned on, you can convert the entire pool system to the
new system. The time required for the conversion depends on the amount of data and your hardware
configuration. All pool files are verified for physical corruption during the upgrade.
After an upgrade, existing Agents and jobs continue to function and your older vault licenses remain valid.
You can restore new and previous backups.
-
Upgrading the Director
Page 11
To upgrade a vault to version 7.0:
1. Review the Director 7.0 release notes and verify that the vault computer meets the minimum
requirements for memory, disk space, hardware, and software.
2. Back up the entire vault with the Vault Backup Agent (VBA). Include system state and program
files with the backup. If you are not using VBA, run dbBackup before upgrading your installation.
3. Stop the Listener service.
4. Double-click the InfoStageDirector.exe file. To obtain the self-extracting installation file, contact
your licensed service provider of EVault Software products, or visit the Support website.
5. Select Upgrade and click Next.
6. Complete the EVault Software Director Setup wizard.
If you are upgrading a Satellite vault, on the Evault Software Director Setup Type page, select
the Do not perform reregistration on Base Vault option.
7. Click Finish.
8. Check that the vault services are running.
3.2 Vault Manager Workspace Files
The MyWorkspace.vmw file is stored in the My Documents folder. If you are upgrading an earlier version
of EVault Software Director, the MyWorkspace file is copied to this location.
You do not need Administrator permission to run the Director Management Console (VMAdmin.exe) and
write to the MyWorkspace file.
3.3 License Verification
When you run the installation program to patch, repair, or upgrade the Director, the program contacts the
license activation server to verify that your vault license is current and valid.
If the license activation server validates the vault license, the patch, repair, or upgrade continues.
If the license activation server indicates that the license is invalid, the patch, repair, or upgrade is rolled
back.
If the license activation server is unavailable, you must validate the license manually. For more
information, see Activating a License Manually. If the manual activation is unsuccessful, contact your
service provider.
-
Director 7.0 Operations Guide
Page 12
3.4 Upgrading with the Vault Running
During an upgrade, the installation attempts to stop all vault services. If there are backups or restores in
progress, the VVServer service cannot be stopped and the following message appears:
Could not stop the process
In the Job Monitor, the status of backup and restore jobs is Running.
If there are Jobs running, you can retry the upgrade when the backups or restores finish.
Do not start new backups or restores while you are waiting for current jobs to finish. In addition, to prevent
the vault from accepting new jobs, verify that the EVault Software Listener is stopped.
Before you start an upgrade, you should also verify that the Director Management Console is not running.
3.5 Upgrading Vaults for Replication
When you upgrade vaults in one-to-one, many-to-one, and many-to-one-to-one replication scenarios, you
must upgrade vaults that receive replicated data before upgrading the source vaults. Data cannot be
replicated between vaults if the target vault is an earlier version than the source vault. For example, in a
many-to-one scenario, you must upgrade the Base vault before upgrading the Satellite vaults. In a many-
to-one-to-one scenario, you must upgrade the Passive Base vault, then the Active Base vault, and then
the Satellite vaults.
After you upgrade the Passive vault in a one-to-one replication scenario, the Active vault will continue to
work at the earlier version until it is upgraded. However, failover will not function correctly until the Active
vault is upgraded to the same version as the Passive vault. Similarly, in a many -to-one-to-one replication
scenario, an Active Base vault will work at the earlier version but failover will not function correctly until it
is upgraded.
3.6 Upgrading Standalone Vaults for Replication
You can upgrade a standalone vault to version 7.0 and set up replication with the vault in a one-to-one
(1:1), many-to-one (N:1) or many-to-one-to-one (N:1:1) scenario.
To upgrade a standalone vault to a 1:1 configuration:
1. Upgrade the existing standalone vault to version 7.0. This vault will act as the Active vault.
2. Install a second vault to act as the Passive vault.
3. On the Active vault and Passive vault, add the same Replication One to One license.
To upgrade a standalone vault to an N:1 configuration:
1. Upgrade the existing standalone vault to version 7.0. This vault will act as the Base vault.
2. On the Base vault, add a Replication Many to One license.
-
Upgrading the Director
Page 13
3. On the Base vault, add a satellite license for each Satellite vault.
4. Install Satellite vaults. Each Satellite vault must be a new installation with no existing data.
To upgrade a standalone vault to an N:1:1 configuration:
1. Upgrade the existing standalone vault to version 7.0. This vault will act as the Active Base vault.
2. Install a second vault to act as the Passive Base vault.
3. On the Active Base vault and on the Passive Base vault, add the same Replication One to One
license and Replication Many to One license.
4. On the Active Base vault and on the Passive Base vault, add a satellite license for each Satellite
vault.
5. Install Satellite vaults.
3.7 Upgrading Dual Vaults for Replication
You can upgrade a dual vault configuration to a one-to-one (1:1), many-to-one (N:1) or many-to-one-to-
one (N:1:1) replication scenario.
Because data is not synchronized between vaults in a dual vault configuration, you can only upgrade one
of the vaults for replication. The other vault or vaults must be newly installed, and populated with data
from the upgraded vault.
To upgrade dual vaults to a 1:1 configuration:
1. Upgrade one of the existing vaults to version 7.0. This vault will act as the Active vault.
2. Uninstall the other existing vault, and delete all Agent jobs that were directed to this vault.
3. Install a second vault to act as the Passive vault.
4. On the Active vault and Passive vault, add the same Replication One to One license.
To upgrade dual vaults to an N:1 configuration:
1. Upgrade one of the existing vaults to version 7.0. This vault will act as the Base vault.
2. Uninstall the other existing vault, and delete all Agent jobs that were directed to this vault.
3. On the Base vault, add a Replication Many to One license.
4. On the Base vault, add a satellite license for each Satellite vault.
5. Install Satellite vaults. Each Satellite vault must be a new installation with no existing data.
To upgrade dual vaults to an N:1:1 configuration:
1. Upgrade one of the existing vaults to version 7.0. This vault will act as the Active Base vault.
2. Uninstall the other existing vault, and delete all Agent jobs that were directed to this vault.
-
Director 7.0 Operations Guide
Page 14
3. Install a second vault to act as the Passive Base vault.
4. On the Active Base vault and on the Passive Base vault, add the same Replication One to
One license and Replication Many to One license.
5. On the Active Base vault and on the Passive Base vault, add a satellite license for each Satellite
vault.
6. Install Satellite vaults.
3.8 Upgrading Vaults in 1:1 Replication
You can upgrade both vaults in a one-to-one (1:1) configuration, or set up many -to-one (N:1) or many-to-
one-to-one (N:1:1) replication with the vaults.
To upgrade vaults in a 1:1 configuration:
1. Upgrade the Passive vault to version 7.0. This vault will continue to act as the Passive vault.
2. Upgrade the Active vault to version 7.0. This vault will continue to act as the Active vault.
Note: The Active vault will work at the earlier version until it is upgraded. However, failover will not
function correctly until the Active vault is upgraded to the same version as the Passive vault.
To upgrade vaults from 1:1 replication to an N:1 configuration:
1. Upgrade one of the existing vaults to version 7.0. This vault will act as the Base vault.
2. Uninstall the other existing vault.
3. On the Base vault, remove the existing Replication One to One license.
4. On the Base vault, add a Replication Many to One license.
5. On the Base vault, add a satellite license for each Satellite vault.
6. Install Satellite vaults. Each Satellite vault must be a new installation with no existing data.
To upgrade vaults from 1:1 replication to an N:1:1 configuration:
1. Upgrade the Passive vault. This vault will act as the Passive Base vault.
2. Upgrade the Active vault. This vault will act as the Active Base vault.
3. On the Active Base vault and Passive Base vault, add the same Replication Many to One
replication license.
Note: The vaults should already be licensed for 1:1 replication
4. On the Active Base vault and Passive Base vault, add a satellite license for each Satellite vault.
5. Install Satellite vaults.
-
Upgrading the Director
Page 15
3.9 Upgrading Vaults in N:1 Replication
You can upgrade both vaults in a many-to-one (N:1) configuration, or set up many-to-one-to-one (N:1:1)
replication with the vaults.
To upgrade vaults in an N:1 configuration:
1. Upgrade the Base vault to version 7.0.
2. Upgrade each Satellite vault to version 7.0.
To upgrade vaults from N:1 replication to an N:1:1 configuration:
1. Upgrade the Base vault to version 7.0. This vault will act as the Active Base vault.
2. Install another vault to act as the Passive Base vault.
3. On the Active Base vault and the Passive Base vault, add the same Replication One to One
license and Replication Many to One license.
4. Upgrade each Satellite vault to version 7.0.
3.10 Manually Upgrading Microsoft SQL Server Express
Director 7.0 uses Microsoft SQL Server 2008 R2 Express (X86) for the vault database. When you
upgrade the Director, existing instances of Microsoft SQL Server Express are automatically upgraded to
Microsoft SQL Server 2008 R2 Express (X86).
If the Microsoft SQL Server Express upgrade fails during the Director upgrade, you must manually
upgrade SQL Server Express. You can also install a full version of Microsoft SQL Server 2008 R2 for the
EVAULT_DB database.
When you install Director 7.0, it detects the Microsoft SQL Server Express 2008 R2 Express (X86)
database, connects to it with Windows authentication, and resets the SA password. An SA account is
required to connect the vault to the database.
To manually upgrade Microsoft SQL Server Express:
1. Install Microsoft SQL Server Express 2008 and select these options:
Name the database EVAULT_DB.
Choose mixed mode authentication.
2. Double-click the InfoStageDirector.exe file. To obtain the self-extracting installation file, contact
your licensed service provider of EVault Software products, or visit the Support website.
3. Select Vault and Management Console [together on this machine] and click Next.
4. Complete the EVault Software Director Setup wizard.
5. Click Finish.
-
Director 7.0 Operations Guide
Page 16
3.11 Recreating Delta Files
Version 6 and later vaults recognize version 6 Agents that use delta recreation, if a DTA file is missing or
corrupted. However, older backups from version 5 Agents do not have this functionality. Delta files can be
recreated only if a backup was done by a version 6 Agent to a version 6 or later vault.
If you upgrade a version 5 vault to a version 6 or later vault, a version 6 Agent may attempt delta
recreation on these older files. This attempt at delta recreation results in error messages in the log file,
but the restore succeeds. To correct the error messages, you can use the /forcereseed command to force
a reseed. The /forcereseed command is not available in the CentralControl console.
During a backup, the Agent determines if the vault supports delta recreation. When backing up to disk,
the Agent assumes that the vault does not support delta recreation, and the delta mapping information is
not included with the backup data. If you first back up (seed) to disk, and then import the data into the
vault the delta recreation information is not included. All subsequent backups (deltas) of that Job inclu de
the delta recreation as part of the backup.
3.12 Repairing a Vault
Before you repair a vault, verify that you do not have any tasks scheduled to run during the upgrade. In
addition, you should close the Director Management Console before you start the repair.
To repair a vault:
1. Back up the entire vault with the Vault Backup Agent (VBA).
2. Stop the Listener service.
3. Double-click the InfoStageDirector.exe file. To obtain the self-extracting installation file, contact
your licensed service provider of EVault Software products, or visit the Support website.
4. Select Repair and click Next.
5. Complete the EVault Software Director Setup wizard.
6. Click Finish.
7. Check that the vault services are running.
-
Upgrading the Director
Page 17
3.13 Installing a Patch
Before you install a patch, verify that you do not have any backups, restores, pool optimizations, or
migrations running. In addition, you should close the Director Management Console before you install the
patch.
To install a patch:
1. Back up the entire vault with the Vault Backup Agent (VBA).
2. Stop the Listener service.
3. Double-click the InfoStageDirector.exe file. To obtain the self-extracting installation file, contact
your licensed service provider of EVault Software products, or visit the Support website.
4. Select Patch and click Next.
5. Complete the EVault Software Director Setup wizard.
6. Click Finish.
Note: After installing a patch, you can run the vvpoolop ssiverone subcommand to verify online
safesets. For more information, see vvpoolop.
7. Check that the vault services are running.
3.14 Uninstalling the Director
Uninstalling EVault Software Director removes the Director programs, services, and most of the
configuration data from the vault. However, you must remove the backup data manually.
When you uninstall EVault Software Director, you can choose to keep the existing database files. The
database files are named Vault.ldf, and Vault.mdf, and are usually saved in the \Director\database
directory.
To uninstall the vault and the Director Management Console:
1. Click Start and then Control Panel.
2. Double-click Add or Remove Programs.
3. Click EVault Software Director.
4. Click Remove.
5. Complete the EVault Software Director Setup Maintenance wizard.
6. Click Finish.
7. Restart the computer.
-
Director 7.0 Operations Guide
Page 18
4 Adding and Activating Licenses
4.1 Viewing Licensing Information
Each vault has a vault license. Additional licenses are required for Agents, Plug-ins, replication and other
features. You can use a quota to limit a customers access to features and functionality. See Setting
Customer License Quotas.
If you have not activated a license, a warning message appears in the Activation Status field. See
Activating a License Online or Activating a License Manually.
To view license information:
1. From the Vault Maintenance menu, choose Vault Settings.
2. Click the License Summary tab.
3. Click OK.
4.2 Adding a License Key
To add a license key:
1. From the Vault Maintenance menu, choose Vault Settings.
2. Click the License Summary tab.
3. Click Manage Licenses.
4. Enter or paste the license key in the top pane.
5. Click Add License Key(s).
6. Click OK.
4.3 Activating a License Online
To activate a license online, the computer must be connected to the Internet.
To activate a license online:
1. From the Vault Maintenance menu, choose Vault Settings.
2. Click the License Summary tab.
3. Click Manage Licenses.
4. Select a license key in the License Key list.
5. Click Online Activation. If your activation is unsuccessful, contact your service provider.
6. Click OK.
-
Adding and Activating Licenses
Page 19
4.4 Requesting a License Activation Code
After requesting a license activation code from your service provider, you can enter the code. For more
information, see Entering a License Activation Code.
To request a license activation code:
1. From the Vault Maintenance menu, choose Vault Settings.
2. On the License Summary tab, click Manage Licenses.
The Licenses dialog box appears.
3. Click Manual Activation.
A message asks whether you have an activation code.
4. Click No.
The Manual License Activation dialog box shows activation request text.
5. Click Save To Text File. In the Save As dialog box, choose a location for the text file and click
Save.
6. Click OK.
7. Send your activation request to your service provider to get an activation code.
4.5 Entering a License Activation Code
This procedure describes how to enter a license activation code. You must request the license activation
code from your service provider. For more information, see Requesting a License Activation Code.
To enter a license activation code:
1. From the Vault Maintenance menu, choose Vault Settings.
2. On the License Summary tab, click Manage Licenses.
The Licenses dialog box appears.
3. Click Manual Activation.
4. Click Yes.
5. Click Open From File to paste the activation code from a text file.
6. Click Activate Now.
7. Click OK.
-
Director 7.0 Operations Guide
Page 20
4.6 Activating a License Manually
To activate a license manually:
1. From the Vault Maintenance menu, choose Vault Settings.
2. On the License Summary tab, click Manage License s.
The Licenses dialog box appears.
3. Select a license key in the License Key list.
4. Click Manual Activation.
5. Click No.
6. Click Save to Text File to save the activation request as a text file.
7. Click OK.
8. Open your Internet browser and navigate to the license activation site (license.evault.com).
9. Click Browse and browse to the location of your activation request text file.
10. Click Activate License.
11. Click Download Activation Key.
12. Activate the license manually and select Yes when the Do you have an activation code for
this specific computer prompt appears. See Entering a License Activation Code.
4.7 Removing a License Key
Before you remove a license key, verify that it is not in use. See Viewing Licensing Information.
To remove a license key permanently:
1. From the Vault Maintenance menu, choose Vault Settings.
2. On the License Summary tab, click Manage Licenses.
The Licenses dialog box appears.
3. Select a license key in the License Key list.
4. Click Remove License Key(s).
5. Click Yes.
6. Click OK.
-
Adding and Activating Licenses
Page 21