Digital Workspace Services

What is Digital Workspace?

Engagement Methodology

Hutchinson Networks digital workspace solutions help organisations to accommodate mobile workers, drive competitive

advantage, and provide better customer service. With a digital workspace securely delivering apps and data on any

device, workers can shift from their desk to a collaborative space, to a client visit and then back to their desk with no loss

of productivity.

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Digital Workspace Solutions

Understand existing environments, user

populations and match to user scenarios.

Evaluate business needs to make technology a differentiator.

Select the most appropriate technologies

to satisfy end user requirements; driven

from business requirement, not necessarily those

of IT in isolation.

Work collaboratively with your IT Team to

produce a new, optimised & integrated strategy

that encompasses user-oriented feedback and

adapts to user behaviour.

Relay the strategy back to the business in a

structured workshop, and field questions against each of the sections within the

workspace strategy.

Engage staff and managers in the

implementation helping them embed the new

digital culture.

ANALYSE REVIEW DEFINE PRESENT ENGAGE

Digital Workspace PlanningStrategic assessment and roadmap development that delivers on business objectives through a framework which ensures a positive customer experience.

Communicate Inside and OutsideGroups can communicate without or outside an organisations through chat, encrypted file sharing, video and whiteboard to deliver an optimal communications experience.

Enterprise TelephonyWe provide a highly scalable, feature rich and resilient telephony platform from the cloud that can improve efficiency and cost by removing the need for separate PBX systems.

Disaster Recovery In the event of an emergency we can help clients leverage 4G or Internet connections to allow their workforce to continue to be operational.

Social CollaborationWe help build solutions that help employees exchange knowledge and work solutions out together, across departments and locations. We assist clients in improving communications with their customers through on-demand video and real-time presence information.

Unify Business Cloud ToolsWe assist clients in integrating data from Software as a Service (SaaS) applications, web applications and mobile platforms into a single centralised, easy to manage cloud platform.

Enterprise Mobility ManagementMaximises employee productivity through supporting digital dexterity and communications in or out of the office.

On-Demand and Cloud Contact Centre SolutionsFrom a strategic view of your contact centre through to creating a Contact Centre Development Model, we create a detailed development roadmap to deliver an advanced call centre solution.

Hutchinson Networks is a thought leader in ideas and technology. With on-the-ground experience in 80+ countries we span the globe, delivering next generation solutions and services to large multinationals, critical public-sector infrastructure and growing start-ups. Headquartered in Edinburgh our solution architects and engineers are trained and accredited in the latest technologies, guiding clients on the right blend of on-premise, hybrid or cloud services that meets their needs.

+44 (0) 131 554 3438info@hutchinsonnetworks.com

Contact us to learn more

Why Hutchinson Networks?

• Our solution architects provide strategic advice on digital workspace solutions, security standards and compliance

reviews, cost modelling, network infrastructure planning and gap analysis

• Disciplined project management methodology provides structure in ensuring the project critical path is maintained and

delivered on time

• We provide a complete lifecycle of services from up-front diagnostics, strategy and planning through large-scale

transformation and ongoing operations to enable a higher performing workplace

• Our expertise includes in a broad range of industries including the public sector, retail store rollouts, industrial

manufacturers, fi nance, oil and gas and contact centres

• Hutchinson Networks delivers consistent high-quality technology deployments, at scale for multi-site technology

rollouts in over 80 countries worldwide

• We operate a values driven culture where staff and contractors demonstrate professionalism in everything we do

Digital Workplace Use Cases

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USE CASES CHALLENGES SOLUTIONS

Mobile workers Disappointing digital workplaces and

collaboration tools will harm recruitment,

retention and engagement.

Empowering mobile workers by making it easier

for employees to bring and use their own mobile

devices as a highly secure extension of your

enterprise network even on the road.

Employee

Productivity

With today's disparate workforces and

decentralised operations, teams rarely

meet in-person all at once.

Team workspaces help collaboration and eliminate

organisation and geographic boundaries by bringing

dispersed groups together in secure virtual rooms.

Consolidate

Communications

Infrastructure

Organisations often off er an inconsistent

experience across phone, email,

webchat, social and video.

We help organisations bring together voice,

video, and data into a single IP network to simplify

management and eff ective communications.

Provide Omnichannel

Customer Service

Customer service agents often have

tools that are not fi t for purpose with

separate teams using diff erent systems

to answer emails, phone calls and social

media messages.

Our solutions enable clients to move past typical

customer-interaction to create more interactive and

collaborative relationships.