digital transformation, bpm future and job roles
TRANSCRIPT
dr. Tomislav Rozman (Slovenia)
Conference Education 4.0: digital transformation (Sofia, 8. 9. 2017)
Digital transformation, BPM future and job roles
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Agenda
Within this module you will get familiar with:
● digital transformation and its relation to BPM,● the future trends of BPM,● available job roles in BPM field,● examples of projects.
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Where are we?
Younger generations are digital natives
Organizations (also EDU) can’t keep the pace with technology development
There are a lot (too many) of possibilities for digital development - where to start?
BPM is the foundation of the digital future!
What is the newest buzzword in 2017 ?
DIGITAL TRANSFORMATION!
Image source: http://kraftenterprise.com/services/digital-transformation/ U00-E00-02
Google trends
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Top drivers of digital transformation
← Top driver: CX (Customer Experience = BPM)!
← Compliance with standards and regulations!
← Growth opportunities
← Competitive pressure
Image source: http://www.huffingtonpost.com/vala-afshar/the-2016-state-of-digital_b_12074114.html U00-E00-04
Job roles and skills trends 2016 / 2017 - Global
What do they have in common? IT development is difficult without process and data design skills.
Image source: https://business.linkedin.com/talent-solutions/blog/trends-and-research/2016/the-top-10-skills-you-will-be-hiring-for-in-2017 U00-E00-05
Job roles and skills trends 2016-17 - EU
Image source: https://business.linkedin.com/talent-solutions/blog/trends-and-research/2016/the-top-10-skills-you-will-be-hiring-for-in-2017 U00-E00-06
What kind of job roles are available on the market?
You can use BPM skills in the following job roles:
● Within any organization:○ Business analyst○ CX manager (Customer Experience)○ Quality manager, Process manager○ CxO, HRM, CRM
● Consultancy:○ BPM analyst
● Within IT organization:○ Software designer○ SRS (Software Requirement Specification) designer
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Examples of BPM related jobs
LinkedIn job search:
https://www.linkedin.com/jobs/search?keywords=Bpm+Analyst&locationType=Y&orig=MDYS
Seek (AU):
https://www.seek.com.au/jobs?keywords=BPM+analyst
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Where can we apply BPM?
What do BPM course participants do for a living?
1. Luxembourg, BPM analyst at Sogeti (interview)2. Slovenia, Customer eXperience manager at ZM (insurance company),
interview3. Slovenia, HR manager at Ministry of Defence (interview)4. Romania, Plant manager at Hella5. Finland, SW verification engineer6. Slovenia, IT developer7. Slovenia, Digital archiving manager8. Various countries, tertiary education institutions - teachers, researchers,
admin staff (BPM 4 HEI)
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BPM in a real lifeExamples of BPM projects in Slovenia
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Project example - Electrical distribution
Identification and modelling interactive workshops in electric distribution company
Who participated:
● Quality manager, heads of the departments
Processes:
● Selling and purchasing electricity● Distribution of electricity● Registering new clients into electrical grid
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Project example - CRM processes in IT
Definition and automation of Customer Relationship Management in an IT company (Microsoft CRM)
IT company
Who participated:
● CEO, Sales department, IT department
Processes:
● Identifying business leads● Transformation leads to business opportunities● Transformation business opportunities into projects● Project tracking● Cash flow forecasting U01-E02-S02-05
Project example - Farmland and forest management
Definition and modelling of farmland and forest management processes
Who participated:
● Heads of departments, lawyers
Processes:
● Selling and buying real estate● Dividing and merging real estate● De-nationalization processes
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Project example - Supreme court e-enforcement
Re-engineering of E-enforcement process and requirement specification
Supreme court
Who participated:
● Judges, IT head, Administrative staff for e-enforcement
Processes:
● Registering e-enforcement cases (for due payments)● Tracking e-enforcement● Resolving e-enforcement cases
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Project example - Implementing BPM methodology
Up-skilling IT staff for better client communication
IT company
Who participated:
● IT staff
Processes:
● Various client processes● Bakery management, Production processes● Purchasing
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Project example - IT processes
Identification and modelling of e-archiving processes
Up-skilling IT staff for a better client communication
Who participated:
● IT staff
Processes:
● E-archiving● Controlling● Process change management
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Project example - IT processes
Identification and modelling of public e-services, up-skilling IT staff for a better client communication
Public Administration
Who participated:
● IT staff, state secretary
Processes:
● Sending and confirming receipt of secure e-mail● Negotiations● Obtaining working permits● Obtaining business permits for: detective agency, driving school, real estate
agency, veterinary ... U01-E02-S02-10
Project example - Construction processes
Identification and modelling of construction processes
Up-skilling business analysts for a better internal communication
Who participated:
● Business Analysts
Processes:
● E-invoicing● Construction project management● Inventory management● Safety at work processes
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Project example - Pedagogic processes
Identification and modelling of content management processes
Higher Education Institution
Who participated:
● Management, study coordinators
Processes:
● Preparation of e-learning content● Storing, exchange and change management of
e-learning content
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Project example - Higher Edu Processes
Preparation of process framework for HEI
Multiple private faculties
Who participated:
● Faculty management
Processes:
● Teaching, ● Studying, ● Research & Development, ● Management
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Summary
● BPM is an ‘old’ name for the following terms: CX (Customer eXperience), digital transformation, business transformation,...
● BPM skills are a precondition to any type of the improvement in organizations.
● Digital transformation is impossible without BPM.● The possible working field is very broad and not limited to one sector.
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Reference to Authors
Author: dr. Tomislav Rozman
Training Material version 2017 was developed within the international consortium “ i-vBPM”:
● UAB "Globalios idejos", Vilnius, LITHUANIA, www.globalideas.lt ● BICERO, Business Informatics Center Rozman Ltd, Slovenia, www.bicero.com● PGME Pirdop, Pirdop, BULGARIA, www.pgme-pirdop.com
Development of Training Material was funded with the support of:
Erasmus+ programme, KEY ACTION 2: COOPERATION FOR INNOVATION AND THE EXCHANGE OF GOOD PRACTICESSTRATEGIC PARTNERSHIPS IN THE FIELD OF EDUCATION, TRAINING AND YOUTH
Full project name: VET for Business Process Management on Interactive Board (i-VBPM)Project no.: 2015-1- BG01-KA202-014348
Website: http://ivbpm.bicero.com/home
This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
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About the author (Tomislav Rozman)
E-mail: [email protected]
Web: www.bicero.com
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