DIGITAL BANKINGTHE OMNI-CHANNEL FRAUD & SECURITY

2017 May

ONLINE BANKING

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• ‘Online' became popular in the late 1980s - referred to the use of a terminal, keyboard and TV (or monitor) to access the banking system using a phone line.

History

• On-line banking introduced in the late 1980s

• Referred to the use of a terminal, keyboard and TV (or monitor) to access the banking system using a phone line.

• Financial institutions started implementation of e-banking in the mid-1990’s

• Consumers did not readily adopt

The Start

3NCR Confidential

TodayConsumers demand multiple access points

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75%*

of consumers say it’s important or

extremely important to be

able to easily switch between channels when interacting with

their bank

*Invoca Study “State of Consumer Banking”

TodayConsumers demand multiple access points

*Invoca Study “State of Consumer Banking”

Multiple Modes of Communication

OMNI-CHANNEL BANKING

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THE WORLD ECONOMY TODAY…

THAN IT HAS EVER BEEN BEFORE

IS MORE INTERCONNECTED

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Consider how consumer experiences have changed

Consider how consumer experiences have changed

Fast ForwardDigital banking to Omni-Channel

11 NCR Confidential

Defining Omni-Channel and Connected Experiences

Let me choose how, when

and where I connect, interact

and transact

Based on my needs,

preferences and lifestyle

And easily switch between

channels

Bank

Buy

Eat

Travel

Average age worldwide:

29.7Worldwide mobile

phone subscriptions per 100 population:

97

FRAUD & SECURITY

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NCR – Confidential - Use and Disclose Solely Pursuant to Company Instructions13

The Internet Of Things

(IOT)

Mobile Devices

The Cloud

Big Data

Machine Learning/Artificial intelligence

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Major technology influences...

cars

connected by

2020

wearable

devices by

2020

mobile connected

devices by 2020

smart-home

industry by

2020 11.6B173.4M79B90%

BABY BOOMERS MILLENIALS GENERATION ALPHA

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Changes in consumer behavior remain disruptive

SECURITYCHALLENGESPERVADE

FRAUDSTERSNOT BEINGFAR BEHIND

The Bad

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Innovation and convenience leads to…

CUSTOMERS MALWARE TRANSACTION MONITORING FRAUD

Are more connected;

Want choice of how, when they bank, transact and purchase;

It has to be faster, trendy and frictionless!

Phishing:

New paths to enter your organization;

Data Breaches;

DDOS attacks.

Data availability;

Capability to achieve a holistic Fraud Program;

Leveraging non-financial events;

Reacting in RT –analytics, detection and messaging.

Aging Technology;

Customer Epicenter vs. Channel specific;

Inability to set own rules & configurations;

Managing fraud movement.

Challenges to the channel

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Fraud and Security

ID THEFT DEVICE

SPOOFING

IP SPOOFING

Omni-channel - focus on the customer Fraud & Security

Fraudsters are exploiting customers, not channels

Channel fraud & security – isolated will not work

Transacting, buying and purchasing faster

Customers demand a frictionless experience

Your defense – focus on customer behavior

Omni-channel - focus on the customer Fraud & Security

Secure the device

Secure the communication

Protect the consumer

Ultimate GoalSecure & Protect

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THANK YOU