The Future of Digital Banking Explore the innovations of today and tomorrow with the industry’s leading experts

23rd & 24th June 2015radisson blu portman, london

Marketforce’s 3rd Annual Conference

early registration rates available

Book before 24th April to save up to £250!

sponsor:

www.Marketforce.eu.coM/digitalbanking306

Great speakers, relevant & engaging topics. Sharon Scott, Digital Experience Manager, Tesco Bank

shamir karkal Chief Financial Officer and Co-Foundersimple

steve pateman Executive Director, Head of UK Banking santander

LEADING DIGITAL CHANGE

Julian hyndDirector of Retailns&i

sophie haagensenHead of Strategy and Planningatom bank

TRADITIONAL BANKS AND NEW ENTRANTS

bernard byrne Director – Retail and Business Bankingaib group

nicola MillardCustomer Experience Futurologist bt

ACHIEVING A CUSTOMER-CENTRIC DIGITAL STRATEGY

phil sowter Digital Banking, Managing Director barclays

bulent parlakolHead of IT Direct Banking Applicationsakbank

A SPOTLIGHT ON MOBILE BANKING

nektarios lioliosCo-Founder startupbootcamp fintech

UTILISING SUBSIDIARY BRANDS AND PARTNERSHIPS

Join leading experts as they discuss the latest opportunities and advances in digital banking. gain insight into:

Jay sidhu Chairman and Chief Executive Officercustomers bank and bankMobile

featuring

Speakers from

10 countries

representing

17 banks

delivering over

11 hoursof content

The Future of Digital Banking 23rd & 24th June 2015 | Radisson Blu Portman, London

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Day 1: 23rd June

09.00 Welcome address by Marketforce

09.00 Welcome address by Marketforce

09.05 Chair’s opening remarks

towards a truly customer-centric digital strategy

09.10

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Opening Keynote Address

changing the brief: designing the digital agenda around the customer bernard byrne, Director – Retail and Business Banking, aib group

09.30 looking beyond banking: building a winning digital journeynicola Millard, Customer Experience Futurologist, bt

09.50 Advisory session

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Panel Discussion

putting the customer at the heart of digitisationbernard byrne, Director – Retail and Business Banking, aib groupsophie haagensen, Head of Strategy and Planning, atom bank nicola Millard, Customer Experience Futurologist, btlaura lynch, Group Head of Customer Experience, bank of ireland

10.40 Refreshments

forecasting the future of channels

11.10 Mobile: creating the pocket-sized bankphil sowter, Digital Banking, Managing Director, barclays

11.30 developing the optimum channel strategythomas klausbo, Head of Digital Channels, danske bank

11.50 akbank direct: mobile-centric omni-channel strategy - a leading success story

bulent parlakol, Vice President, IT Direct Banking Applications, akbank

12.10 Advisory session, Senior representative, verisec

12.30 P2P

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Panel Discussion and Mobile Voting

Multi-channel vs. mobile channel - prioritising channel developmentDelegates will now have the opportunity to vote on a series of questions using their mobile devices. The panel will discuss poll results as they appear.phil sowter, Digital Banking, Managing Director, barclaysthomas klausbo, Head of Digital Channels, danske bankbülent parlakol, Head of IT Direct Banking Applications, akbankMaxime charbonnel, Head of Multichannel Strategy, banque cantonale vaudoiseSenior representative, verisec

13.00 Lunch

breeding digital innovation

14.15 creating your own ground-breaking culture: learning from the leaders

andrew Moody, Industry Head, Finance, google

14.35 Advisory session

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Case Study

subsidiary brand successCustomers Bank is a leading SME Bank serving markets in Greater Boston, Providence, New York metro and Greater Philadelphia area. It ranks among the best top line growth banks in United States. For Consumer Banking, it launched “BankMobile”, America’s first no fee mobile first bank that brings the entire branch bank experience to the palm of your hand. It aims to attract millennials, middle income Americans and the underbanked. In this session the Chairman and CEO of Customers Bank and Bank Mobile will be joined by Luvleen Sidhu, Chief Strategy Office of BankMobile, as they share their

with more than 170 of your peers and 27 expert speakers discussing the most innovative developments of today and tomorrow, the future of digital banking is the only conference you and your colleagues need to attend in 2015.

Senior speakers, from both traditional banks and new entrants, will be sharing their integral insight on subjects including mobile banking, customer centricity, wearable technology and disruptive banking models.

key reasons to attend:

• Gainacrosssectorperspectivefromaline-upthatincludesSantander, Atom Bank, Lloyds Banking Group and Caixabank

• Hearfromtheco-founderofdigitalleaderSimpleonhowtheyare changing the way we bank

• Learnhowtoutiliseyourcustomercommunitytooptimiseandimprove services

• Explorethepossibilitiesofmergingyourphysicalanddigitalpresence

event prograMMe

Excellent event, excellent organisation, top speakers, top subjects discussed in the panel discussions and very open experiences shared with the participants Malik Elgoni, Head of IT and Operations, ING France

day 1 - tuesday 23rd June 2015

for More inforMation, please visit the website at www.Marketforce.eu.coM/digitalbanking306

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thoughts on innovation within a bank and how this model can work successfully through the world.Jay sidhu, Chairman and Chief Executive Officer, customers bank and bankMobileluvleen sidhu, Chief Strategy Officer, bankMobile

15.15 Questions

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Interview

finding, supporting and developing start ups In this session, a banker and a start-up supporter will be interviewed on the opportunities that lie in the start-up market. Interviewer: christian wuestner, Financial Reporter, snl financialInterviewees: nektarios liolios, Co-Founder, startupbootcamp fintechlynne robertson, Incubator Manager, santander

15.55 Refreshments

creating collaborative communities

16.25 succeeding on social media: enhancing the customer community

rune kibsgaard sjohelle, Head of Brand Management and Social Media, nordea bank

16.45 Advisory session

17.05

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Case Study

ideation through the customer communityThe RBS Ideas Bank, an online community and social hub enables customers to help one another and provides an opportunity for customers to suggest their own ideas on how banking services can be improved and developed. In this, a leader of the project will discuss what they’ve learnt from the community and how it’s improving their business.sally ellis, Community Manager, royal bank of scotland

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Panel Discussion and Tweet Wall

constructing an effective online presence During this section delegates will have the opportunity to discuss a set of questions between themselves and post their conclusions on Twitter using the hashtag #digibanking15.The panellists will then discuss the results. Facilitator: christophe langlois, Founder, visiblebanking.comrune kibsgaard sjohelle, Head of Brand Management and Social Media, nordea banksally ellis, Community Manager, royal bank of scotlandpaul beadle, Head of Social Media and Digital Communications, nationwide

17.55 Chair’s closing remarks and end of day one

09.00 Chair’s opening remarks

laying the foundations for digital success

09.05 keeping digital at the top of the agenda: a board-level perspective

steve pateman, Head of UK Banking, santander

09.25 creating a systems infrastructure fit for the digital ageJulian hynd, Director of Retail, ns&i

09.45 cultivating a data friendly culturerichard Mapes, Director of Data and Analytics, yplan

10.05 Advisory session

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Peer-to-Peer Discussion

defining the prerequisites of digital transformationDelegates will now explore questions on the theme of digital transformation. After fifteen minutes of discussion, each table will need to nominate a spokesperson to then feed back to the Chair.

10.55 Refreshments

optimising your physical presence for a digital age

11.25 building the smart branch of the futurecarl hynes, Head of Branch Transformation and Self-service Banking, barclays

11.45 utilising the branch to aid the digital customer journeypaul speight, Head of Strategy and Innovation, lloyds banking group

12.05 Advisory session

12.25 Questions

12.40 Lunch

disrupt or be disrupted – exploring new opportunities

13.55 a spotlight on wearable technology Zafar kazmi, Head of Mobile Payments and Commerce, caixabank

14.15 bitcoin: the currency of the future?lasse birk olesen, Chief Product Officer, coinify

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Panel Discussion

next steps in digital innovation: how should banks be using futuristic technologies?Zafar kazmi, Head of Mobile Payments and Commerce, caixabanklasse birk olesen, Chief Product Officer, coinifydariusz paczewski, Head of Innovation, raiffeisen bank

the digital leader viewpoint

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Closing Keynote Address

beyond the traditional banking model: delivering what customers really wantshamir karkal, Chief Financial Officer and Co-Founder, simple

15.25 Questions

15.30 Chair’s closing remarks and end of conference

day 2 - wednesday 24th June 2015

for More inforMation, please visit the website at www.Marketforce.eu.coM/digitalbanking306

ABN AMROAIB GroupAldermore BankAnaCap Financial PartnersBackbaseBanco SabadellBank of IrelandBarclays BankBarclays GroupBaringa PartnersBBVA GroupBCS ConsultingBinckBankBraintribeCapita GroupCapital ChaseCelentClose Brothers GroupContactPartnersCR2Cumberland Building SocietyDanske BankEikaERGO InsuranceErste BankExperianEYFirst DirectGaranti BankGFT TechnologiesGoogleGrant ThorntonHSBC GroupHSBC Private BankHuawei TechnologiesHub CultureIBM

Iccrea BancaIntellectInvestecKPMGLloyds Banking GroupM&S BankMapa ResearchMarketfinderMBNA Europe BankMindTreeMoney DashboardMoneysupermarket.comMoraBancMovenNational Savings & InvestmentsNationwideNordea BankNutmegOP Financial GroupOpenWay GroupPayPalPermanent TSBPersonetics TechnologiesPLUSCARDRaboDirectRMA consultingRoyal Bank of ScotlandSapientSaudi Arabian Monetary AgencySNL FinancialSocial FinTechTata Consultancy ServicesTEBTesco BankYapi Kredi BankYorkshire Building SocietyZarion Software

More than 170 attendees in 2014Below is a sample of companies that attended the event last year:

Job functions represented last year include director/head of:

• DigitalChannelsDevelopment• DigitalBanking• MobilePlatforms• WebandMobile• DirectChannels

• Innovation• DigitalProduct• UserExperience• OnlineDevelopment• StrategyandPlanning

2014 attendee breakdown:

Banks

Other Financial Services

Professional Services

IT Solutions

Other

Meet your peers froM across the industry

interested in speaking, exhibiting or hosting an event around the conference?

There are a limited number of opportunities to engage key decision makers through speaking, exhibiting and other tailored packages. For more details, please get in touch:

Tel: +44 (0)20 7760 8685Email: sponsorenquiries@marketforce.eu.com

sponsor: Verisec is a Swedish company on the cutting edge of digital security, creating solutions that make systems secure and easily accessible. The company has a global distribution and provides a wide range of products and services within its two areas

of business: Digital Identity and Information Security. www.verisec.com

The future of banking is found in discussion and insights; and both of these can be found at Marketforce - a well organised showcase of key influencers and thought provoking ideas across European financial servicesAndrew Audry, Head of Digital Services, RBS

Very good with excellent speakers, interesting topics and

great insights Kathryn Hobin, Analyst, Baringa

Partners

www.Marketforce.eu.coM/digitalbanking306

The Future of Digital Banking 23rd & 24th June 2015 | Radisson Blu Portman, London

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Delegate informationRegistration and document distribution from 8.30am on Tuesday 23rd June 2015.

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To register your place, please visit the website at www.marketforce.eu.com/digitalbanking306 or fill out the below form and return to info@marketforce.eu.com. For any queries, please call +44(0)207 760 8699.

registrations on or before24th april 2015

registrations on or before 1st May 2015

registrations after 1st May 2015

retail banks* £845 + vat = £1,014

€1,055 + vat = €1,266 £945 + vat = £1,134

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€1,305 + vat = €1,566

standard rate £1,195 + vat = £1,434

€1,495 + vat = €1,794 £1,295 + vat = £1,554

€1,615 + vat = €1,938 1,445 + vat = £1,734

€1,805 + vat = €2,166

*This rate is only available to professionals within Retail Banks and Building Societies. This rate is at the discretion of the conference producers, whose decision is final