DHA Budget Vote DHA Budget Vote (2004/05)(2004/05)

Briefing of Portfolio Committee Briefing of Portfolio Committee on Home Affairs & Select on Home Affairs & Select

Committee on Social ServicesCommittee on Social Services

1 June 20041 June 2004

IntroductionIntroduction

• Briefed Members of Portfolio Committee on Briefed Members of Portfolio Committee on Turnaround Strategy Turnaround Strategy

• Positive responsePositive response• Today - indicate how Strategy has been Today - indicate how Strategy has been

operationalised and progress made to dateoperationalised and progress made to date

The Turnaround StrategyThe Turnaround Strategy• Wide range of interventionsWide range of interventions• Project Teams establishedProject Teams established• Programme Manager seconded from DPSAProgramme Manager seconded from DPSA• Three external consultants appointed to provide project Three external consultants appointed to provide project

management assistance and change management advice management assistance and change management advice • TA Strategy incorporated into 2004/05 - 06/07 Strat Plan & TA Strategy incorporated into 2004/05 - 06/07 Strat Plan &

Bus Plan Bus Plan • Budget re-prioritisedBudget re-prioritised• Today highlight interventions re people, infrastructure, Today highlight interventions re people, infrastructure,

technology, service delivery, corruption, immigration and technology, service delivery, corruption, immigration and civic servicescivic services

PeoplePeople

• New structure and establishment approvedNew structure and establishment approved– Increase from 7,500 to 11,700 postsIncrease from 7,500 to 11,700 posts

• Key elements of new structureKey elements of new structure– National Immigration BranchNational Immigration Branch– Service Delivery BranchService Delivery Branch– Chief Directorate Counter-Corruption and SecurityChief Directorate Counter-Corruption and Security– Provincial management and supportProvincial management and support– Financial and logistical management capacityFinancial and logistical management capacity– Strengthening of strategic and integrated Strengthening of strategic and integrated

governance supportgovernance support

PeoplePeople

• Urgent measures for capacity increaseUrgent measures for capacity increase– Filling SMS posts – 3 Directors, 2 DDGsFilling SMS posts – 3 Directors, 2 DDGs– Advertised additional management postsAdvertised additional management posts– Fill 1,000 posts within next couple of monthsFill 1,000 posts within next couple of months

• Introducing learnerships and internships in Introducing learnerships and internships in 2004/052004/05

• Revising our training curricula and capacityRevising our training curricula and capacity• Project to improve morale and organisational Project to improve morale and organisational

cohesioncohesion– Sporting and cultural programmeSporting and cultural programme

InfrastructureInfrastructure• New establishment provides for significant New establishment provides for significant

increase in our offices and service points around increase in our offices and service points around the countrythe country

• Audit of location, condition, equipping and Audit of location, condition, equipping and staffing of all officesstaffing of all offices

• Plan for relocation or refurbishment of all offices Plan for relocation or refurbishment of all offices with DPWwith DPW

• Worst offices identified for immediate Worst offices identified for immediate interventionintervention

• Volunteer campaign to give facelift to 50 offices Volunteer campaign to give facelift to 50 offices

TechnologyTechnology

• IT Lekgotla held in October 2004IT Lekgotla held in October 2004

Bring the IT systems of Home Affairs rapidly Bring the IT systems of Home Affairs rapidly into the 21into the 21stst Century in line with e- Century in line with e-

government strategiesgovernment strategies

• Extend HANIS into integrated biometric Extend HANIS into integrated biometric database of all persons – citizens, residents, database of all persons – citizens, residents, asylum seekers, illegalsasylum seekers, illegals

• HANIS ReloadedHANIS Reloaded– Reduce fraudulent statusReduce fraudulent status– Design with StatsSADesign with StatsSA– Comprehensive database for planning information Comprehensive database for planning information

and statisticsand statistics– Incorporate PR, MCS, Refugee and Illegals Incorporate PR, MCS, Refugee and Illegals

databasesdatabases

• HANIS 1HANIS 1– Close to 2 million records capturedClose to 2 million records captured– Fraudulent applications detectedFraudulent applications detected– Back record conversion to start soon – Back record conversion to start soon –

complete in 2006complete in 2006– Transaction Advice on National ID Card Transaction Advice on National ID Card

completecomplete– Cab Memo soon on ID Card procurementCab Memo soon on ID Card procurement– New ID card within this year – rolled out New ID card within this year – rolled out

over five yearsover five years

• Unique, permanent ID no. within 6 Unique, permanent ID no. within 6 monthsmonths– Will not change with status or date of birthWill not change with status or date of birth– Preventing multiple identitiesPreventing multiple identities

• Smart passportSmart passport– Increase passport securityIncrease passport security– Speedier processing of passengers at Speedier processing of passengers at

ports of entryports of entry

• Integrated Client Services ConsoleIntegrated Client Services Console– Electronic live capture of fingerprints, photos, Electronic live capture of fingerprints, photos,

signatures, supporting documentation and signatures, supporting documentation and applicationsapplications

– No more dirty fingersNo more dirty fingers– Immediate capture into HANIS ReloadedImmediate capture into HANIS Reloaded– Time and cost savings on transport and scanningTime and cost savings on transport and scanning– Roll-out to all offices over MTEFRoll-out to all offices over MTEF– Pilots at Lindela, Refugee Reception Centres, Pilots at Lindela, Refugee Reception Centres,

mobile units and selected hospitals and morgues mobile units and selected hospitals and morgues this financial yearthis financial year

• Electronic Document Management Electronic Document Management SystemSystem– On-line application processingOn-line application processing– Reduced time to issue documentsReduced time to issue documents– Digitising of microfilm citizen records Digitising of microfilm citizen records

completecomplete– Digitising of black population records to Digitising of black population records to

begin soon – completed by 2006begin soon – completed by 2006

Service DeliveryService Delivery

• ‘‘The Client is Always Right’ CampaignThe Client is Always Right’ Campaign– Education programmeEducation programme– Award systemAward system– Publishing of letters of thanks and complaintPublishing of letters of thanks and complaint

• 24-hour Client Services Centre24-hour Client Services Centre– Check progress of applications, unblock Check progress of applications, unblock

blockages and fast-track processesblockages and fast-track processes– Immigration emergenciesImmigration emergencies

• Best-practice projectBest-practice project– Queue management, signage and workflowQueue management, signage and workflow– Impose on all office within six monthsImpose on all office within six months

CorruptionCorruption• Holistic approach neededHolistic approach needed• NIA-led assessment completed NIA-led assessment completed • Counter-Corruption operational plan being finalisedCounter-Corruption operational plan being finalised• Partnerships with security community for tackling Partnerships with security community for tackling

corrupting syndicatescorrupting syndicates• Improving security at officesImproving security at offices

– MOU with NIA on vettingMOU with NIA on vetting– SMS by Oct 2004, middle management by 2005, all other SMS by Oct 2004, middle management by 2005, all other

members of staff by 2007members of staff by 2007

• Capacitating new Counter-Corruption and Security Capacitating new Counter-Corruption and Security Chief DirectorateChief Directorate– New management vacancies advertised New management vacancies advertised – Acting Director: Security seconded from NIAActing Director: Security seconded from NIA

ImmigrationImmigration• Committee already briefed on Immigration Committee already briefed on Immigration

transformation projecttransformation project• New structure approvedNew structure approved

– DDG post to be advertised shortly. Other key DDG post to be advertised shortly. Other key management vacancies already advertisedmanagement vacancies already advertised

• Urgent recruitmentUrgent recruitment– 41 Immigration Officers for JIA, 29 for CT, 23 for 41 Immigration Officers for JIA, 29 for CT, 23 for

Maseru Bridge, 50 for Lindela, 69 Refugee Status Maseru Bridge, 50 for Lindela, 69 Refugee Status Determination OfficersDetermination Officers

• Funds reprioritised for urgent equippingFunds reprioritised for urgent equipping• Project establishedProject established

– Report due in August 2004Report due in August 2004– Funding implications to be incorporated in MTEF Funding implications to be incorporated in MTEF

submissionsubmission

ImmigrationImmigration

• Partnership arrangements being finalisedPartnership arrangements being finalised– IOM, UNHCR, foreign governmentsIOM, UNHCR, foreign governments

• Bilaterals with neighbouring countriesBilaterals with neighbouring countries– Visa and border controlVisa and border control– Partnerships on reception and re-integration of Partnerships on reception and re-integration of

deporteesdeportees

• Review of Immigration Act and its Review of Immigration Act and its implementationimplementation

Civic ServicesCivic Services

• Permanent citizen registration campaignPermanent citizen registration campaign– Outreach campaign in partnership with all sectorsOutreach campaign in partnership with all sectors– Register new births immediately and find those Register new births immediately and find those

unregistered or without IDsunregistered or without IDs– Market ID as ticket to government and private sector Market ID as ticket to government and private sector

servicesservices– Ensure more accurate statisticsEnsure more accurate statistics

• Proposals shortly for urgent amendments to Proposals shortly for urgent amendments to marriage legislationmarriage legislation

• Reviewing business processesReviewing business processes– Speedier and more efficient processing of applicationsSpeedier and more efficient processing of applications– More effective tracing of applications in processMore effective tracing of applications in process

FundingFunding• Detailed business planning done - required re-prioritisation of 2004/05 allocationDetailed business planning done - required re-prioritisation of 2004/05 allocation• Detailed costing over next MTEF cycle in progressDetailed costing over next MTEF cycle in progress

• Sympathetic hearing from TreasurySympathetic hearing from Treasury• Fiscal constraints to Turnaround dreamFiscal constraints to Turnaround dream• Concern with capacity to utilise and manage additional Concern with capacity to utilise and manage additional

resourcesresources

FundingFunding• Measures to fast-track quick winsMeasures to fast-track quick wins

– More effective budgeting processesMore effective budgeting processes– Monitoring of expenditure patternsMonitoring of expenditure patterns– Treasury approval in January 2004 to reallocate Treasury approval in January 2004 to reallocate

savings to Turnaround projectssavings to Turnaround projects

• 2004/05 allocation2004/05 allocation– Anticipate good progress in realising plans within Anticipate good progress in realising plans within

allocationallocation– Urgent need for additional capacity to drive and Urgent need for additional capacity to drive and

implement Turnaround plansimplement Turnaround plans– Additional R250 million needed for personnel in Additional R250 million needed for personnel in

2004/052004/05– Agency appointed to assist with recruitment aspectsAgency appointed to assist with recruitment aspects

FundingFunding• Turnaround Strategy will have significant Turnaround Strategy will have significant

financial benefitsfinancial benefits– Improved revenue-generationImproved revenue-generation– Significant savings to fiscusSignificant savings to fiscus

• Reduction in frequency of population censusesReduction in frequency of population censuses• Rationalisation of expenditure on identification systems Rationalisation of expenditure on identification systems

across governmentacross government

• Alternative resourcing through partnershipsAlternative resourcing through partnerships– Business Against CrimeBusiness Against Crime– Foreign governmentsForeign governments– MultilateralsMultilaterals– Financial, in-kind and capacity-building assistanceFinancial, in-kind and capacity-building assistance– Fellow depts and agencies to assist with techn Fellow depts and agencies to assist with techn

supportsupport

ConclusionConclusion• Turnaround Strategy ambitious but Turnaround Strategy ambitious but

necessarynecessary– Positive impact on government effectiveness and Positive impact on government effectiveness and

image in second decadeimage in second decade• DHA can’t do it aloneDHA can’t do it alone• Request Members to support resourcing Request Members to support resourcing

requirementsrequirements