developing good operations tools
TRANSCRIPT
Developing Good Operations Tools“If you build it, they will come.”
James Turnbull@kartar
@kartar 2015 1
Who• VP of Engineering at Kickstarter
• Advisor at Docker
• Open source chap
• Funny accent
@kartar 2015 2
Who are you folks?
@kartar 2015 4
What's this NOT about?
@kartar 2015 5
What's this all about?
@kartar 2015 6
So why did Docker get the hype?• Docker solved real problems (relatively) elegantly.
• Docker wasn't (primarily) built for its developers.
• Adoption trumped features.
@kartar 2015 7
Everyone's a hater...
@kartar 2015 8
Empathy
@kartar 2015 9
Ask your customers what hurts
@kartar 2015 10
It's a product, Jim, but not as we know it
@kartar 2015 11
Good product I• Requirements.
• Capabilities.
• Limitations.
@kartar 2015 12
Good product II• Design.
• Positioning.
• UX/UI.
• Visual character.
@kartar 2015 13
Write up a product specification
@kartar 2015 14
Research works
@kartar 2015 15
Try everything yourself
@kartar 2015 16
Assumption is the mother of all fuck ups
@kartar 2015 17
Build small and iterate
@kartar 2015 18
Everything and not the kitchen sink
@kartar 2015 19
Usability matters• Docs, docs, docs...
• API exposition.
• SDK, integration.
@kartar 2015 20
Marketing matters• A good looking site.
• Real life examples.
• Video tutorials.
@kartar 2015 21
Lifecycle• Care about feedback.
• Care about maintenance.
• Invest in customer services.
@kartar 2015 22
You are not the customer
@kartar 2015 23
Questions?@kartar
http://www.artofmonitoring.com
@kartar 2015 24