Virtual Desktop Infrastructure Evaluation & RFP Response Tool

A key component of any evaluation is an RFP. Enterprises considering a virtual desktop infrastructure (VDI) solution need score potential solutions; however, gathering and scoring the various responses to an RFP can be difficult and time consum enables enterprises to evaluate and compare the results of an RFP process quickly and easily. Use this tool to: - Determine each requirement's level of importance to your organization. - If not using an RFP process, short list vendors with this tool. - Score and compare potential VDI solution RFP responses. Follow the instructions outlined in each tab to complete the evaluation.

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FP Response Tool

nfrastructure (VDI) solution need to comparitively P can be difficult and time consuming. This tool easily.

nrestricted use of subscribers to Info-Tech Research pecific professional or personal advice, and are not nt either in whole or in part as a basis and guide for eplace the Info-Tech Information in the Header and

Project CharacteristicsPlease Insert Your Vendor Names Below: Vendor 1 Vendor 2 Vendor 3 Vendor 4 Vendor 5

Level of DesirabilityMandatory criteria are requirements that would knock out any vendors that are unable to meet them. Desirable criteria are requirements that the organization would like as part of the solution. Not applicable criteria are requirements that the organization does not need.

Functional RequirementsInstructions: 1. Indicate the desirability of each of the listed functional requirements. The features below are examples only, and the text can be edited as required. 2. Add any additional requirements in the "Other" cells. 3. Indicate if the vendor can meet each of the documented requirements below by using the Yes/No drop downs. ***DO NOT ADD OR DELETE ROWS AS THIS WILL IMPACT THE SCORING ALGORITHM*** FeatureWindows 7 virtual desktops for up to 1500 users

Requirements Criteria

Level of Desirability

Vendor 1

Vendor 2

Vendor 3

Vendor 4

Vendor 5

The proposed solution must be able to serve virtual Windows 7 desktops with predetermined application software stacks up to 1500 seats. Access devices can include, but are not limited to, thin clients, legacy PCs, new PCs and home PCs. End-user should have as "near native" experience of their Windows desktop environment as possible. End User Experience Demonstrate how the solution will provide a enriched end user experince (for example, technologies for remote access acceleration.) Describe how solution manages virtual desktop configuration both in terms of single configuration Management of shared by groups of users and individual users and groups personalization. For example, desktop pooling, gold image templates, personalization of desktops, user profile management. Brokering Describe how the connection between the end user device and the virtual desktop host machines is brokered. How will it integrate with existing directory services, such as active directory. Describe how the proposed solution integrates with desktop and virtual machine management stacks. Estimate of how many administrators will be required to manage the solution (per 100 desktops).

Mandatory

Yes

No

Yes

No

Yes

Mandatory

Yes

No

No

Yes

Yes

Mandatory

No

Yes

Yes

No

Yes

Mandatory

Yes

No

No

Yes

Yes

Management of the solution

Mandatory

Yes

No

Yes

No

Yes

Integration with Application Virtualization

Santee Cooper requires the capability to host multiple versions of software within a single desktop (for example, multiple versions of Internet Explorer). Describe how app virtualization can be integrated with solution for app isolation within a VM desktop. What features are available for potential off-line virtual desktop users, such as a mobile user who is not connected to the network.

Desirable

Yes

No

No

Yes

Yes

"Offline" or Cached Desktops

Desirable

No

Yes

Yes

No

Yes

Santee Cooper currently uses VMware for virtual Support for VMware machine hosting. The solution should be able to virtual infrastructure manage VMware hosted desktop VMs on a VMware on the back end. hypervisor (or make a compelling case for a different hypervisor, such as XenServer or Microsoft Hyper-V). Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other

Mandatory

No

Yes

No

Yes

Yes

Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not Not

Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable

Technical RequirementsInstructions: 1. Indicate the desirability of each of the listed content features. The features below are examples only, and the text can be edited as required. 2. Add any additional features in the "Other" cells. 3. Indicate if the vendor can meet each of the documented requirements below by using the Yes/No drop downs. ***DO NOT ADD OR DELETE ROWS AS THIS WILL IMPACT THE SCORING ALGORITHM*** FeatureArchitectural Map

Requirements CriteriaDetailed map indicating the technical requirements for the solution. Detailing the server layer, the transport layer, and the access device layer. Recommendation on the required server capacity to host the solution in terms of expected number of VMs per core as well as the expected amount of memory per VM. Recommendation on the expected amount of storage capacity required for solution in terms of total storage requirements per VM and total requirements for solution. Total network capacity requirement per VM. Santee Cooper currently uses Citrix Nescaler and Branch Repeater technologies for enhanced endpoint connectivity. Discribe how solution could leverage these technologies.

Level of Desirability Mandatory

Vendor 1 Yes

Vendor 2 No

Vendor 3 Yes

Vendor 4 No

Vendor 5 Yes

Server Capacity Recommendation Storage Capacity Recommendation Network capacity recommendation. Integration with existing network excelleration technologies. Other Other Other Other Other Other Other Other Other Other Other Other

Mandatory

Yes

Yes

No

No

Yes

Mandatory Mandatory Desirable Not Not Not Not Not Not Not Not Not Not Not Not Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable Applicable

Yes Yes Yes

No Yes No

Yes No Yes

No No No

No No Yes

NIST | Office Chief Information Officer

Page: 5

Support RequirementsInstructions: 1. Indicate the desirability of each of the listed architecture features. The features below are examples only, and the text can be edited as required. 2. Add any additional items in the "Other" cells. 3. Indicate if the vendor can meet each of the documented requirements below by using the Yes/No drop downs. ***DO NOT ADD OR DELETE ROWS AS THIS WILL IMPACT THE SCORING ALGORITHM*** FeatureImplementation support Customer support Training Software updates Technical documentation

Requirements CriteriaProvides complete turnkey on-site implementation and project management support. Provides toll free customer support 24 hours, seven days per week. Provides on-site training to technicians. Provides future software releases and updates to all apps as part of regular software maintenance fees. Provides technical documentation for support staff including system overviews, design, flowcharts, and file layouts. Provides complete set of user manuals for all software apps to document and explain system features and functions.

Level of Desirability Mandatory Desirable Mandatory Mandatory Mandatory

Vendor 1 No No No No No

Vendor 2 Yes Yes Yes Yes Yes

Vendor 3 No Yes No Yes No

Vendor 4 Yes No Yes No Yes

User manuals Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other

Mandatory Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable

No

Yes

Yes

No

NIST | Office Chief Information Officer

Page: 6

Qualification References

Instructions: 1. Indicate the desirability of each of the listed support features. The features below are ex 2. Add any additional items in the "Other" cells. 3. Indicate if the vendor can meet each of the documented requirements below by using t ***DO NOT ADD OR DELETE ROWS AS THIS WILL IMPACT THE SCORING ALGORITH RequirementVendor Outline

CriteriaFull legal name of company, years in business, number of people currently employed. The supplier and each supplier partner will provide a listing of current clients that demonstrate the experience for which the organization is seeking.

References Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other Other

The features below are examples only, and the text can be edited as required.

irements below by using the Yes/No drop downs. THE SCORING ALGORITHM*** Level of Desirability Mandatory Vendor 1 Yes Vendor 2 Yes Vendor 3 No Vendor 4 No

Mandatory Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable Not Applicable

No

No

Yes

Yes

required.

Vendor 5 Yes

No

5 Year Cost EstimationInstructions: Please fill in the estimated cost for each of the vendors. Helpful tip: Keep the requirements scoring and the pricing separate. You may want to strip out the pricing to the selection team and let them evaluate vendors on requirements first, then, after those scores are done, put in the pricing and select the most appropriate vendor. NameServer Hardware VDI Software Licensing Windows OS Licensing Server Licensing (if applicable)

DescriptionCost of Server Capacity Based on VM density (number of $VMs per Core) extrapolated to total servers required. Total per seat licensing multiplied by number of seats. Cost of Windows OS licensing plus VDI rights (e.g. Windows 7 licenses plus Virtual Desktop Access or VDA) Server licensing fees associated with the proposed software. $$$$$-

Vendor 1$$$$$$$$$$$$$$-

Vendor 2$$$$$$$$$$$$$$-

Vendor 3$$$$$$$$$$$$$$-

Vendor 4$$$$$$$$$$$$$$-

Vendor 5

Any documentation and/or training fees associated with Documentation & Training the proposed software. Maintenance fees associated with the proposed software. MaintenanceInstallation Integration Project Management

Installation costs associated with the proposed software. $Any integration fees associated with the proposed software. Any labor, equipment, or other costs associated with importing legacy data from current systems into the proposed solution. Any project management fees associated with the proposed software. $$$$$$$-

Miscellaneous Other (specify) Other (specify) Other (specify) Other (specify)

TOTAL

$-

$-

$-

$-

$-

NIST | Office Chief Information Officer

Page: 10

Desktop Virtualization RFP ResultsInstructions: 1. Indicate the weightings for each of the 4 categories by adjusting the percentages up or 2. The total weightings must add up to 100%

CategoryFunctional Requirements Technical Requirements Support Requirements Qualifications & References

Weight40% 20% 20% 20%

Vendor 164% 100% 0% 50%

Total Score Total 5 Year Cost

100%

56% $8 2

# of Mandatory Criteria Unmet # of Desirable Criteria Unmet

Recommendations

- You may have to knock out vendors that have unmet mandatory criteria. Go back to before eliminating a vendor. - Balance features, architecture and support against cost to determine which vendors you

esults

by adjusting the percentages up or down.

Vendor 236% 44% 100% 50%

Vendor 350% 56% 45% 50%

Vendor 450% 0% 55% 50%

Vendor 5100% 56% 36% 50%

53% $7 2

50% $9 1

41% $10 3

68% $6 1

mandatory criteria. Go back to those criteria and determine if they are truly required

st to determine which vendors you would like to bring in for a demonstration.