Case Study

Managing complex policing and

security operations

Key Learnings from the G20

Ross Barnett APM

Deputy Commissioner (Specialist Operations)

Queensland Police Service

G20 2014

• Largest operation in the 150 year history of the Queensland

Police Service.

• Over 5,300 delegates and nearly 2,000 media in Brisbane for the

event.

• 6,400 police including 1,600 from every Australian jurisdiction

and New Zealand.

• G20 Planning Group worked for two years to plan security

operations for this event.

• Unprecedented logistical support required.

• The G20 (Safety and Security) Act 2013 provided police with

extra powers.

G20 Operational Challenges

• Maintaining IPP Safety

• Delivering a safe G20 event

• Interoperability & coordination with partner agencies

• Maintaining Command situational awareness

• Accountability for decision making

• Complex logistical support for 6400 police

• Deploying and exploiting newly available technology

The Technology Requirements Brief

• Rollout the new Government Wireless Network

• Develop a new GIS to track resources

• Develop a new Incident Management System

• Provide a comprehensive CCTV solution

• Implement an Equipment Tracking System

• Implement an Event Management System

• Develop an information ‘web portal’

• Rollout 1200 MobileIron devices (iPhone/iPads)

• Safeguard systems from cyberattack

…..All in 18 months!

Key Technology Challenges

• New technology being used for the ‘first time’

• Complex and diverse technology requirements

• Short implementation timeframes (18 months)

• Training & familiarisation for large numbers of staff

• Impacts on existing ICT network and infrastructure

• Supporting technology delivered - it must work

• Maintaining Information Security

• Budget constraints (C’wealth funding)

Current

Incidents

Media

Inquiries

Transport

Issues

Logistics

Issues

Logistics

Issues

Event

Schedule

Traffic

Issues

Offenders &

Arrests

Current

Intelligence

Venue

Security

Updates

Route

Closures

Vehicle

Searches

Security

Updates

Resource

Locations

Unplanned

Protests

IPP

Movements

IPP

Locations

Weather

Updates

Transport

Issues

Partner

Agency

Updates

Motorcade

Movements

QPS BAU

Incidents

TacticalPlan

OperationalAction

StrategicLead

Planned

Protests

GWN

Duress

Alarms

G20 Command Environment

Enabling

Technology

Effective Team + Enabling Technology = Foundation for Successful Operation

Enabling Technology delivery for G20

New technology delivered to enhance situational awareness:

• ‘Real time’ GIS tracking of Motorcade/IPP movements

• GWN Radio communications & duress system

• Comprehensive CCTV coverage including from aircraft

• Core Incident Management System (DIEMS India)

• Systems to record transport, accommodation, team allocations,

rosters and equipment issued/returned

DIEMS India – Incident ManagementCurrent Operation Summary Crowd/Incident Management

Operational Group Management

IPP Locations/Status

IPP Movements

Route ClosuresVehicle Screening

Prisoner TransportTeam Tasking

GIS – Tracking POTUS Movements

POTUS movements

from 6am to 3pm on the

15/11/2014, including

the visit to UQ,

displayed on the GIS.

A typical G20 Sunday

morning in the Brisbane

CBD. All available

resources & capabilities

are displayed on the GIS.

CCTV

Video downlinking from aircraft introduced for G20

Temporary CCTV network established in Brisbane

Upgrade to links to existing CCTV networks

CCTV made available over the corporate network

Key ICT Learnings

• Invest in highly skilled ICT (technical) staff

from the outset

• Define scope and requirements; prepare

for change

• Streamline governance and approval

• Technology is an enabler to support the

business

Results

• A safe G20 event was delivered - widely

praised as a diplomatic and policing

success

• The technology delivered for the event

worked, was effective and was within

budget

• Seamless integration of Queensland,

interstate and New Zealand Police

resources was achieved

Questions