department of immigration quarterly statistical report ... · at sep 30, 2013 at dec 31, 2013 at...

Click on arrow to return to Contents Page

Department of Immigration

Quarterly Statistical Report

September 2014

1


• BSP = Business Staffing Plan Board • BPA = Business Plan Amendment • BVP = Business Visitor’s Permit • C14 = Right to be Caymanian (RTBC) - Declaration

from Board; • CIO =Chief Immigration Officer (Decision) • CS&PR = Cayman Status & Permanent Residency

Board • CSA = RTBC - Acknowledgement (No DNA) • CSC = RTBC – Continuation up to Age 18; • CSE = RTBC - Governor in Cabinet; • CSF = RTBC Grounds of Descent; • CSG = RTBC – Grounds of Naturalisation; • CSH = RTBC – Grounds of Marriage; • CSI = RTBC – Surviving Spouse of a Caymanian • CSJ = RTBC – Continuation after 18; • CSL = RTBC – Revocation; • CSO = RTBC – Possession of a BOTC by Birth • CSM = RTBC – Variation • CB = Cayman Brac • EZG = Economic Zone Grant • FPW = Final Permission to Work • FWG = Final non-renewable work permit; • GCM = Grand Cayman Island • Key = Application for Key Employee; • LC = Little Cayman • Misc. = Miscellaneous item; • PCW = Permission to Continue Working • PDC = Permission to Reside – Dependant of a Caymanian • PTW = Permission to Work (90 day)

2

• RAS = Residency & Employment Rights Certificate (Spouse of a Caymanian);

• RIM = Residency – Independent Means • RRD = Residency with the Right to Work – Dependent of a

Permanent Resident; • RRW = Residency & Employments Rights Certificate (8+ years); • RSD = Residency with Right to Work – Spouse of a Deceased

Caymanian • RTS = Temporary Residency – Spouse of a Caymanian • RVA = Variation of PR; • RVW = PR variation for an Employment Rights Certificate • SCG = Special Care Giver; • SCG = Specialist Caregiver Transfer • STU = Student Visa • STV = Visitor Visa • TPS = Temporary Work permit, Seasonal Worker • TWE = Temporary Work Permit Extension • TWP = Temporary Work Permit • WPA = Work Permit Amendment; • WPB = Work Permit Board • WPG = Work Permit Grant; • WPR = Work Permit Renewal; • WSG = Work Permit Grant Spouses Term Limit; • WSR = Work Permit Renewal Spouses Term Limit • WTA = Term Limit Exemption Permit Amendment • WTG = Term Limit Exemption Permit Grant • WTR = Term Limit Exemption Permit Renewal

Reference guide to codes used throughout this report.


3

CONTENTS

•Immigration Control

•Non-Caymanian Workforce

•Key Employee

•Term Limit Exemption

•Special Economic Zone Work Permit

•Work Permit Board

•Business Staffing Plan Board

•Chief Immigration Officer

•Residency and the Right to be Caymanian

•Border Control

•Visa Operations

•Enforcement

•Passport & Corporate Services

•Administration

•Freedom of Information

Foreword

The Cayman Islands1 are a leading

offshore financial services jurisdiction

situated in the northwest Caribbean. With

a relatively small local labour pool the

primary pillars of the Islands’ economy –

financial services and tourism - are heavily

dependent on workers from overseas. Out

of a population of approximately 55,5002

and a total workforce of some 36,0002

there are presently over 20,300 non-

permanent foreign workers living in the

Islands. The Islands are socially and

culturally diverse, with some 120

nationalities represented in the population.

This document provides statistical data in

regard to a number of key immigration

categories and the operations of the

Department of Immigration.

Notes: 1 Comprising Grand Cayman (GCM), Cayman Brac (CYB) and Little Cayman (LYB) 2 Economic and Statistics Office, Government of the Cayman Islands

Fiscal year: 1st July – 30th June


Immigration Control Non-Caymanian Workforce

4


This chart shows total number of non-permanent foreign workers for all three Islands from 2004 to 2013 as at 31st December of each year. The number of foreign workers as at 30th September 2014 stands at 20,197. The figures include work permit holders (including those working by operation of law awaiting permit renewals etc) and non-Caymanian Government contract workers. The figures do not include permanent residents with the right to work.

Foreign Workers: 2004 to 30 September 2014

5

22,606 24,137

22,557 24,730 24,232

21,130

19,106 19,927 20,743

19,559 20,197

-

5,000

10,000

15,000

20,000

25,000

30,000

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014


At the end of the 1st

quarter of 2014 there

were a total of 20,197

foreign workers (other

than permanent

residents) living and

working in the

Cayman Islands.

Foreign Workers to 30 September 2014

6

The figures include work permit holders (including those working by operation of law, awaiting permit renewals etc) and non-Caymanian Government contract workers. The figures do not include permanent residents with the right to work.

20,134

19,559

20,107

20,256

20,197

19,200

19,400

19,600

19,800

20,000

20,200

20,400

at Sep 30, 2013 at Dec 31, 2013 at Mar 31, 2014 at Jun 30, 2014 at Sep 30, 2014


This chart shows the number of work permits in effect at the end of each calendar year from 2004 to 2013. There were 16,055 work permits in effect as at 30 June 2014.

Work Permits in effect 2004 to 2014 (30th September 2014)

7

-

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014


The Cayman Islands Government is the largest employer in the Islands. Although the majority of employees are Caymanian,

there were, as at 30 September 2014, 861 non-Caymanian Contract Employees. Non-Caymanian Contract Workers do not

require a work permit and are not subject to term limits.

8

Non-Caymanian Government Workers: 2004 to 30 September 2014

-

500

1,000

1,500

Group Employee/Government Contract

921 1,057

1,319 1,462 1,464

1,273

1,029 971 987 896

861

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014


9

Temporary Work Permits in effect as at 30 September 2014

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

This chart shows the number of temporary work permits in effect at the end of each calendar year from 2004 to 2013. There were 3,281 work permits in effect as at 30th September 2014.


At 30th September 2014 there were a total of 20,197 foreign workers (other than permanent residents but including Government Contract Workers) residing and working in all three of the Cayman Islands. Jamaican nationals form the largest group of foreign workers (40%).

Current Foreign Workers (at 30th September 2014): Top 7 nationalities with greater than 300 workers

10

Jamaica; 8,071 ; 40%

All Others; 3,846 ; 19%

Philippines; 2,574 ; 13%

United Kingdom; 1,804 ; 9%

United States Of America; 1,327 ; 7%

Canada; 1,068 ; 5%

India; 848; 4%Honduras; 718; 3%


Current Foreign Workers as at 30 September 2014 – Grand Cayman (Top 7 Nationalities)

11

Jamaica, 7,872, 40%

All Others, 3,722, 19%

Philippines, 2,506, 13%

United Kingdom, 1,744, 9%

United States Of America, 1,318, 7%

Canada, 1,026, 5%

India, 827, 4%Honduras703, 3%


Current Foreign Workers as at 30 September 2014 – Cayman Brac & Little Cayman (Top 7 Nationalities)

12

Jamaica; 271; 57%

Philippines; 85; 18%

Honduras; 54; 11%

All Others; 27; 6%

United States of America; 23; 5%

United Kingdom; 7; 1%

Guyana. 7 1% Canada 5; 1%


Working By Operation of Law & Final Non-Renewable Work Permits 2007 to 30 September 2014

While an application for the renewal of a work permit is being processed, or when a work permit application has been refused and an appeal against the decision has been made to the Immigration Appeals Tribunal, the worker may be allowed to work by operation of law. At 30th September 2014 there were 81 persons working by operation of law in the Cayman Islands. A final non-renewable work permit for one year is issued where a person’s permanent residence application has been refused or after an unsuccessful appeal against its refusal. Changes in legislation effective 25 October 2013 will gradually phase out the WOL for Permanent Residency applicants, which is replaced by permission to continue working (PCW).

13

-

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

Working by Operation of Law Final Non-Renewable Work Permit

3,581

1,892

45

1,457

64

1,043

96

645

95

456

33 81 2

2007 2008 2009 2010 2011 2012 2013 2014


Permission to Continue Working 31 December 2013 to 30 September 2014

At the quarter ending September 30th 2014, there were 455 persons working by PCW. Additionally, 0 persons continue on the conditional 90-day permission to work (PTW) and 0 persons on the 90-day final permission to work (FPW)

14

0

50

100

150

200

250

300

350

400

450

500

PCW PTW FPW

169

16 3

362

1 2

433

0 1

455

at Dec 31, 2013

at Mar 31, 2014

at Jun 30, 2014

at Sep 30, 2014


Number of Foreign Workers Employed as at 30 September 2014 - By Major Occupation Groups

15

0 1,000 2,000 3,000 4,000 5,000

4,999

4,655

2,976

2,296

2,200

1,209

886

590

352

34

Other (Includes Government ContractedOfficers)

Plant and machine operators, andassemblers (Includes Boat Hands, Bus

Drivers & Heavy Machine Operators)

Clerical support workers (IncludesAdministrative Assistants, Bookkeepers,

Account Clerks & Grocery Clerks)

Skilled Agricultural and Landscaping workers(Includes Gardeners, Farmers &

Landscapers)

Managers ( Includes Financial Controllers,General Managers, Human Resource

Managers, Project Managers, SalesManagers & Relationship Managers)

Craft and related trades workers (IncludesAuto Mechanics, Auto Body repairman,

Electricians, Carpenters, Painters, Masons &Plumbers)

Technicians and Associate Professionals(Includes A/C Technicians, Dental

Technicians, Personal Assistants &Secretaries)

Professionals (Includes Accountants, FundAdministrators, Auditors, Doctors, Lawyers,

& Teachers)

Service and sales workers (Barbers,Bartenders, Cashiers, Cooks, Hairdressers,

Waiters/Waitresses, Janitors, SecurityGuards)

Elementary Occupations (Includes DomesticHelpers/Workers, Caregivers, Kitchen &

laundry attendants, Beach Attendants &General Labourers/Cleaners)


16

1

Occupations By Industry

Data Migration - Generic Industry for Old Occupation Types

Water supply; sewerage, waste management and remediation activities

Manufacturing

Electricity, gas, steam and air conditioning supply

Real estate activities

Agriculture, forestry and fishing

Transportation and storage

Information and communication

Human health and social work activities

Education

Arts, entertainment and recreation

Professional, scientific and technical activities

Financial and insurance activities

Other service activities

Administrative and support service activities

Construction

Wholesale and retail trade; repair of motor vehicles and motorcycles

Accommodation and food service activities

Activities of households as employers; undifferentiated goods- and services-producing activities of households for own use


A total of 679 applications were refused by the Boards for the quarter ending 30 September, 2014.

Work Permit Application Refusals – Major Occupations with 4 or more refusals

17

0 50 100 150 200

164

133

122

109

42

33

28

21

17

10

Plant and machine operators, andassemblers (Includes Boat Hands, BusDrivers & Heavy Machine Operators)

Managers ( Includes Financial Controllers,General Managers, Human ResourceManagers, Project Managers, SalesManagers & Relationship Managers)Professionals (Includes Accountants, FundAdministrators, Auditors, Doctors, Lawyers,& Teachers)

Clerical support workers (IncludesAdministrative Assistants, Bookkeepers,Account Clerks & Grocery Clerks)

Technicians and Associate Professionals(Includes A/C Technicians, DentalTechnicians, Personal Assistants &Secretaries)Skilled Agricultural and Landscapingworkers (Includes Gardeners, Farmers &Landscapers)

Other (Includes Government ContractedWorkers)

Craft and related trades workers (IncludesAuto Mechanics, Auto Body repairman,Electricians, Carpenters, Painters, Masons& Plumbers)Elementary Occupations (IncludesDomestic Helpers/Workers, Caregivers,Kitchen & laundry attendants, BeachAttendants & General Labourers/Cleaners)Service and sales workers (Barbers,Bartenders, Cashiers, Cooks, Hairdressers,Waiters/Waitresses, Janitors, SecurityGuards)


Special Economic Zone Work Permit

(Employment Certificate)

The Special Economic Zone encompasses a Cayman Internet & Technology Park, Cayman

Media Park, Cayman Biotechnology Park, Cayman Commodities & Derivatives Park, Cayman

Outsource Park and Cayman International Academic Park.

These applications are processed by Administrators who have delegated authority from the

Chief Immigration Officer.

During this quarter twenty-one (21) applications were received and approved. Total workers as

at end of September were one hundred and eighty-two.

18


Work Permit Board

The Work Permit Board considers applications for work permits and key employee designations

where the employer is not required by law to have a Business Staffing Plan. This Board also

hears appeals in respect to temporary work permits and decisions of an Immigration Officer.

19


For the quarter ending 30th September 2014 the Work Permit Board processed a total of 926 work permit applications.

Work Permit Board

Number of applications processed for each quarter up to 30 September 2014

20

0

500

1,000

1,500

2,000

940

674

1,6131,360

926



The Work Permit Board processed 926 applications for the quarter broken down by the various application types above. Applications deferred for a particular reason are included in the numbers, therefore it is likely in those cases to process an application twice in the same period.

Work Permit Board

Number of applications processed by type during the quarter ending 30 September 2014

21

0

50

100

150

200

250

300

350

400

WS

R, 9

WS

G, 1

MS

C, 3

4

WP

A, 99

WP

G, 3

82

WP

R, 3

60

WT

G, 2

AT

W, 38


Work Permit Board

Number of applications refused for each quarter up to 30 September 2014

22

Total Applications refused during the quarter ending 30th September, 2014 was 93.

Of the 926 applications processed by the Board, 10% were refused. Another 19 applications, or 2.5% were deferred for further consideration.

0

20

40

60

80

100

120

140

160142

46

61

45

93

Sep 30, 2013 Dec 31, 2013 Mar 31, 2014 Jun 30, 2014 30-Sep-14


Business Staffing Plan Board

The Immigration Law (2013 Revision) requires every company which employs fifteen or

more persons on work permits to have a Business Staffing Plan. The Business Staffing

Plan Board considers applications for a Business Staffing Plan and work permit

applications made in accordance with it. This Board also considers key employee

applications for workers employed under a Business Staffing Plan.

23




For the quarter ending 30th September 2014 the Business Staffing Plan Board processed a total of 980 work permit applications.

24

-

200

400

600

800

1,000

1,200

1,400

1,123

780

1,279

1,146

980



Business Staffing Plan


25

The Business Staffing Plan Board processed 980 applications for the quarter broken down by the various application types above. Applications deferred for a particular reason are included in the numbers, therefore it is likely in those cases to process an application twice in the same period.

-

50

100

150

200

250

300

350

WSG

, 4

WSR

, 7

MSC

, 40

BSP,

44 BP

A, 1

16

WPA

, 14

4 WPG

, 31

2

WPR

, 31

3




26

Total Applications refused for the quarter ending 30th September 2014 was 27 .

Of the 980 applications processed by the Board, 2.76% were refused. Another 4 applications, or 0.4% were deferred for further consideration.

0

5

10

15

20

25

30

18

1513

11

27

at Sep 30, 2013 at Dec 31, 2013 at Mar 31, 2014

at Jun 30, 2014 at Sep 30, 2014


Chief Immigration Officer

The Chief Immigration Officer (and persons designated by her, called Work Permit Administrators) consider inter alia applications for temporary work permits and certain categories of annual work permit.

27


Chief Immigration Officer & Work Permit Administrators


The Chief Immigration Officer and Work Permit Administrators processed a total of 6,541 applications between July1 and 30 September 2014.

28

0

1,000

2,000

3,000

4,000

5,000

6,000

7,0005,190

5,6416,085

5,271

6,541



Chief Immigration Officer & Work Permit Administrators

Number of applications processed by type for the quarter ending 30 September 2014

29

The Chief Immigration Officer and Work Permit Administrators processed a total of 6,541 applications broken down by the various types listed above. Of the 3,550 temporaries processed, 1,270 were Express TWP’s. Applications deferred for a particular reason are included in the numbers, therefore it is likely in those cases to process an application twice in the same period.

0

500

1000

1500

2000

2500

3000

3500

RS

D/R

VA

, 3

PD

C/R

TS

, 3

RIM

, 5

WS

G/W

SR

, 9

FP

W, 1

0

MS

C, 2

7

BV

P, 5

1

EZ

A/E

ZG

, 3

5

CS

C,

42

CS

A, 1

59

WP

A, 2

21

PC

W, 2

81

TW

E, 405

WP

R, 1

00

4

WP

G, 11

41

TW

P, 3

14

5

0

500

1000

1500

2000

2500

3000

3500

TWP,

3

14

5

BV

P, 5

1

CSA

, 15

9

CSC

, 4

2

TW

E, 405

WPA

, 22

1

WPG

, 1

14

1

WPR, 1

00

4

WSG

/W

SR, 9

PC

W, 2

81

FPW

, 1

0

EZA

/EZG

, 3

5

PD

C/RTS

, 3

MSC

, 2

7

RSD

/RV

A, 3

RIM

, 5


Chief Immigration Officer


30

Total Applications refused for the quarter ending 30th September 2014 was 405.

Of the 6,571 applications processed by the CIO and Administrators 6.2% were refused. Another 182 applications, or 2.8% were deferred for further consideration.

-

100

200

300

400

500319 368

345 384 405



31

Residency and

The Right To Be Caymanian

Applications for permanent residence, the right to be Caymanian, and Residency & Employment

Rights Certificates for the spouse of a Caymanian are considered by the Caymanian Status &

Permanent Residency Board.


Caymanian Status & Permanent Residency


The Caymanian Status & Permanent Residency Board processes all applications for Permanent Residency and the Right to be Caymanian. Total applications processed for the quarter ending 30th June, 2014 was 831.

32

0

200

400

600

800

1,000633

433530

563

831





33

0

20

40

60

80

100

120

140

160

180

200

CS

A,

1

RS

D,

1

CS

F,

29

CS

M,

7

RV

A/R

VW

, 61

C14

, 15 RR

D,

32

MS

C,

90

CS

G,

86

CS

H,

181

RLR

, 43

RR

W,

149

RA

S,

131

The Cayman Status and Permanent Residency Board processed a total of 831 applications broken down by the various types listed above. Applications deferred for a particular reason, 103 applications or 12.4%, are included in the numbers, therefore it is likely in those cases to process an application twice in the same period.




34

Total Applications refused for the quarter ending 30th September was 154.

Of the 831 applications processed by the Board, 18.5% were refused. The largest number of refusals (49) were for Residency & Employment Rights Certificate (8+yrs.) at 5.9%.

0

50

100

150

200

90

59 61

102

154

at Sep 30, 2013 at Dec 31, 2013 at March 31, 2014 at Jun 30, 2014 at Sep 30, 2014


As well as managing migration through the work permit system the Department of Immigration also

has responsibility for border control.

This includes responsibility for processing all persons arriving in and departing from the Cayman

Islands whether by air or by sea and the processing and repatriation of illegal migrants who arrive in

the Cayman Islands without permission.

35

Border Control


Air Arrivals & Departures to 30 September 2014

36

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000


Arrivals

Departures


Total monthly number of arrivals and departures by air since September 2013.

37

Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14

Arrivals 23,307 29,253 41,628 53,585 46,252 43,454 56,867 49,494 44,373 46,394 54,386 50,737 25,259

Departures 24,162 27,791 38,074 48,116 49,746 43,354 56,429 51,841 44,836 45,080 55,226 53,155 26,719

0

10,000

20,000

30,000

40,000

50,000

60,000

Total Arrivals & Departures


Cruise Ship Passengers processed – April 2013 to June 2014

38

Jul-Sep 2013Oct-Dec

2013Jan-Mar

2014 Apr-Jun2014 Jul-Sep 2014

171,895

392,284541,182

318,528

313,598


39

1,867

2,144

1,876

1,776

1,898

1,535

1,419

1,485

1,537 1,536

1,460

1,570

1,576

900

1,100

1,300

1,500

1,700

1,900

2,100

2,300


Visa Operations

The Visa Section in the Department of Immigration processes visitor visa applications from

visa nationals and student visa applications from overseas students over the age of eighteen

wishing to study at an educational establishment in the Cayman Islands.

40


Visa Operations

Number of Visitor visa applications processed for each quarter up to 30 September 2014

41

-50 100 250 400 550 700 850

1,000 1,150 1,300 1,450 1,600

1,750

1,900

2,050

2,200

2,350

2,500

at Sep 30, 2013at Dec 31, 2013

at Mar 31, 2014

at Jun 30, 2014

at Sep 30, 2014

Approved Being Processed Deferred Refused Other


Visa Operations

Number of Student Visa applications processed for each quarter up to 30 September 2014

42

84 97

9

138

198

104

1

1

Approved Being Processed Deferred Other


Visitor’s Work Visa

In September of 2012 the Visitor Work Visa facility was introduced allowing certain visitors the ability to engage in

commercial ventures without a work permit for a period not exceeding 5 calendar days. The VWV has become

increasingly popular since it’s inception.

43

0

50

100

150

200

250

90

121

98 91 94107

92 95105

95

8193

212

Sep-13

Oct-13

Nov-13

Dec-13

Jan-14

Feb-14

Mar-14

Apr-14

May-14

Jun-14

Jul-14

Aug-14

Sep-14


The Department of Immigration’s Enforcement Section is responsible for enforcing all aspects of

our immigration legislation. This includes investigating the commission of immigration offences

and prosecuting offenders. This may relate to working illegally or residing in the

Islands without permission. The Immigration Law (2013 Revision) also allows for Immigration

Officers of a certain rank to impose fines administratively as an alternative to court proceedings.

This Section also processes applications by persons seeking asylum in the Cayman Islands and

facilitates the departure of persons who become the subject of a deportation order.

44

Enforcement


Enforcement – Arrests and fines for immigration related offences

45

.

A total of 96 arrests have been recorded for Immigration offences for the quarter ending 30

September 2014, resulting in $178,115.00 levied in administrative fines. The most common breach

occurring was the offence of illegal landing in the Islands.

Fines collected per quarter

at 30 Sep, 2013 $63,805.00

at 31 Dec, 2013 $60,154.00

at 31 Mar, 2013 $46,502.00

at 30Jun, 2014 $29,500.00

at 30 Sep, 2014 $178,115.00

Number of arrests per quarter

at 30 Sep, 2013 51

at 31 Dec, 2013 72

at 31 Mar, 2014 68

at 30 Jun, 2014 56

at 30 Sep, 2014 96

11

56

20

9 5

2 3 8

0

10

20

30

40

50

60

Employing w/o apermit

Illegal Landing Overstaying Causing personto Overstay

Marriage ofConvenience

Making FalseRepresentation

Working o/sterms of Work

Permit

Workingwithout a Work

Permit

Offences resulting in Arrests by Enforcement Section from July to September 2014


Of the 96 persons arrested, 59% were Cuban nationals followed by Jamaican nationals at 20% for the quarter ending

30 September 2014.

Enforcement – Arrests by Nationality for the quarter ending 30 June 2014

46

Cayman 8%

Cuba 59%

Dominican Republic

2%

Honduras 5%

India 1%

Jamaica 20%

Phillipine 1%

South Africa 1%

Zimbabwe 1%

United States 2%


Responsibility for processing passport applications and a range of other corporate services falls to the

Passport & Corporate Services Office of the Department of Immigration.

47

Passport and

Corporate Services


Passports - Service Types


The Passport & Corporate Services Office is also responsible for issuing Visa Waivers for entry into the United States by holders of BOTC (Cayman Islands) passports. *Identity Certificates and Jamaican Travel documents (Travel documents issued in lieu of a passport) ** Forwarding of US visitor visa applications for BOTC (Caymanian) and British citizen passports for qualified individuals under 10 years or 80+ years of age

48

New Passports

US Visa Waivers

*ID Certs & JA TD

**US Courier

1,2

41

1,9

37

11

12

798

1,3

36

11

2

925

910

6

13

1,2

83

1,4

74

8

20

1,3

25

1,9

96

5

13



The Passport & Corporate Services Office offers several expedited services.

Passports – Standard and Expedited service levels

49

at Sep 30, 2013at, Dec 31, 2013

at Mar 31, 2014

at Jun 30, 2014

at Sep 30, 2014

932

619 706

10071,018

220

115 169189

228

85

6248

73

77

42

12

2

Regular Express Super Express Fast Trak


Corporate Services – Service Types

The Passport & Corporate Services Office provides various Corporate Services, including issuing Special Marriage Licences for couples visiting the Islands and wishing to be married here. * The Cuban Government declared effective 14 January 2013 that Cuban nationals no longer require an invitation letter to exit Cuba.

50

Special MarriageLicences Apostille

Authentication ofDocuments Cuban Invitation

Letters

89

2,9

32

79

94

3,0

60

97

103

2,9

29

127 1

37

3,1

69

85

90

3,0

31

56



The Department of Immigration has 173 employees made up of 66 uniformed Immigration Officers

and 107 non-uniformed personnel working in a range of operations. These include senior

management, customer service staff, accounting and debt collection personnel, filing clerks, Board

Secretariats, Appeal Statement Writers and Compliance Officers.

51

Administration of the

Department of Immigration


Total Revenue since fiscal year end 2008 to 30 September 2014

52

-

10,000,000.00

20,000,000.00

30,000,000.00

40,000,000.00

50,000,000.00

60,000,000.00

70,000,000.00

80,000,000.00

90,000,000.00

2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15

23,837,639.13

Revenue has seen a steady increase over the years. The fiscal year ends June, 2014.


Top 10 visiting countries New Visitors

Pages per visit

53

Website Usage Analysis

www.immigration.gov.ky

32,845

9,825

3,489

2,405

2,390

1,528 1,517 493 397 535

Cayman Islands

United States

Jamaica

United Kingdon

Canada

Philippines

India

Australia

South Africa

Ireland

9,385

6,607

2,331

1,798

1,596

950

1,190 421 320 241

CaymanIslandsUnited States

Jamaica

UnitedKingdonCanada

Philippines

India

Australia

4.16

4.02

3.76

3.52

4.33 4.06

3.71

3.37

3.62

4 Cayman Islands

United States

Jamaica

United Kingdon

Canada

Philippines

India

Australia

South Africa

Ireland


Counter Services and

Communications Centre

54


The Communications Centre has five members of staff who process over 10,000 incoming calls per month from customers requesting information on immigration issues.

55

Number of telephone callers assisted by the Communications Centre during the previous four quarters

42,880 42,979

36,96036,295

35,349

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

at 30 Sep, 2013 at 31 Dec, 2013 at Mar 31, 2014 at 30Jun, 2014 at 30 Sep, 2014


Freedom of Information

The Department of Immigration is committed to openness and freedom of information. Each

month the Department grants access to a range of information in response to requests from the

public, the media and others.

56


Freedom of Information Requests

Number of applications processed for each quarter up to 30 June 2014

57

0

5

10

15

20

25

30

35

40

45

at Sep 30,2013 at Dec 31,

2013 at Mar 31,2014 at Jun 30,

2014 at Sep 30,2014

41

32

2932

31

41

32

2932

31

No. of Requests Closed