department of health (doh) - davao center for health...
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DEPARTMENT OF
HEALTH (DOH) -
DAVAO CENTER FOR
HEALTH DEVELOPMENT
CITIZEN’S CHARTER
VISION
A Global Leader for attaining better health outcomes,
competitive and responsive health care systems, and
equitable health care financing.
MISSION
To guarantee equitable, sustainable and quality health
care for all Filipinos, especially for the poor, and to lead
the quest for excellence in health.
CORE VALUES
a.) Integrity - Doing what is morally right and
proper.
b.) Excellence - Striving for the best and taking pride
in the calling and practice of one’s
profession according to ethical
standards and applying appropriate
technical knowledge to best serve
the public.
c.) Compassion – Serving with sympathy and
benevolence to anybody
irrespective of race, sex, creed or
religion and upholding the
sanctity of human life
1
A. APPLICATION FOR INITIAL LICENSE TO OPERATE (LTO)/AUTHORITY TO OPERATE
(ATO) OF REGULATED HEALTH FACILITIES
S
T
E
P
Activity/s
Fee
(PhP)
Documentary
Requirements
Maximu
m
Time
Responsible
Officer/
Employee
1 Submit duly accomplished
Application Form and
documentary requirements
Preliminary
assessment of
application and
documents
- Hospital
Level
- Infirmary
- Birthing
Home
- Dental Lab
- Clinical Lab
- Ambulance
Service
Provider
- Psychiatric
Facility/Care
- Drinking
Water
Analysis
Laboratory
- Blood
Station/
Blood
Collecting
Unit
- PD 856
entities
If complete, receive
Application Form
and documents
If incomplete, return
documents to specify
lacking requirements
45 minutes
30 minutes
30 minutes
30 minutes
30 minutes
30 minutes
30 minutes
30 minutes
30 minutes
15 minutes
Administrative
Assistant
2
Pay Application Fee to the
Cashier’s Office
Infirmary= 6,000
Birthing Home
= 4,500
Clinical Laboratory-
Hospital-Based:
Primary= 2,000
Secondary= 2,500
Tertiary = 3,000
Issue Order of
Payment with
instruction to pay at
the Cashier’s Office
based on the
schedule of fees
15 minutes
Administrative
Assistant
2
3
Submit documents of proof
of payment to RD’s office
Awaits the Schedule of
Inspection of Health
Facility
Clinical Laboratory-
Institution-Based:
Primary = 3,000
Secondary = 3,500
Tertiary = 4,000
Dental Prosthetic
Laboratory-
Removable =1,000-
2,000
Fixed Removable =
2,500
Limited Services
= 1,000
Drinking Water
Analysis = 5,000
Ambulance Service
Provider =
5,000+1,000/unit
Laboratory PD 856
Entities = Prescribed
Fee (Refer to Order
of Payment Form)
Present of Proof of
payment to RLED
Schedule inspection,
send notification
letter to facility
Photocopy and
attach Official
Receipt to
Application for
submission to
Regional Director’s
Office
RD staff to receive
documents
5 minutes
5 minutes
30 minutes
RLED Staff
RD staff
Team Leader/
Licensing
Officer-in-
Charge
3
4
Ensure presence of Health
Facility Staff during
inspection for interview
and ocular inspection
Comply and submit
requirements to noted
deficiencies within 30 days
Conduct inspection
visit of facility using
DOH-HFSRB –
approved Assessment
Tool within 10 days
from receipt of
application
- Hospital
Level
- Infirmary
- Birthing
Home
- Dental Lab
- Clinical Lab
- Ambulance
Service
Provider
- Psychiatric
Facility/Care
- Drinking
Water
Analysis
Laboratory
- Blood
Station/
Blood
Collecting
Unit
- PD 856
entities
If with deficiencies,
proceed to step 5
If found non-
compliant on
inspection, notify
applicant of their
deficiencies and
facility shall be given
time to comply
within the prescribed
timeline (maximum
of 30 days)
Check compliance
based on attached
documents. Advise
client to submit the
document to the
Regional Director’s
Officer
7 hours
5 hours
4 hours
4 hours
4 hours
4 hours
5 hours
4 hours
4 hours
4 hours
15 minutes
4
5
6
Awaits feedback to
submitted compliance
Awaits the release of
License to
Operate/Authority to
Operate/Permit/Clearance
Certification
Receive the original copy
of LTO/ATO
Evaluation of
documents submitted
within 5 days
If compliant, prepare
notice of
recommendation for
issuance of
LTO/ATO/COA.
Failure to comply
within the timeline
would result to
disapproval of
application and
forfeiture of payment
and advise to reapply
Review for
recommending
approval
Approve and sign
LTO/ATO/Permit
Clearance/Certificati
on
Records and released
the
LTO/ATO/Permit/Ce
rtification to client
upon presentation of
notification of
issuance of LTO
1 day/
facility
1 hour
15 minutes
10 minutes
10 minutes
Licensing
Officer-in-
Charge
LOI Team
Leader
Division Chief
Regional
Director’s
Office
Records
Section
End
5
B. APPLICATION FOR RENEWAL OF LICENSE TO OPERATE/AUTHORITY TO OPERATE S
T
E
P
Activity/s
Fee
(PhP)
Documentary
Requirements
Maximu
m
Time
Responsible
Officer/
Employee
1 Submit duly accomplished notarized Application Form documentary requirements
Preliminary assessment of Application Form and documents
- Hospital
Level
- Infirmary
- Birthing
Home
- Dental Lab
- Clinical Lab
- Ambulance
Service
Provider
- Psychiatric
Facility/Care
- Drinking
Water
Analysis
Laboratory
- Blood
Station/
Blood
Collecting
Unit
If complete, receive
Application Form
and documents
If incomplete, return
documents to specify
lacking requirements
45 minutes
30 minutes
30 minutes
30 minutes
30 minutes
30 minutes
30 minutes
30 minutes
30 minutes
Administrative Assistant
2
Pay Application Fee at Cashier’s Office
Fees Facility *Infirmary = 6,000 *Birthing Home =4,500 Clinical Laboratory-Hospital- 2,000 Based: 2,500 *Primary = 3,000 *Secondary= *Tertiary =
Issue Order of Payment with instruction to pay at the Cashier’s Office based on the of fees for renewal
15 minutes
Administrative Assistant
6
3 4
Present proof of payment to RLED Awaits the release of License to Operate/Authority to Operate/Permit/Clearance Certification Receive the original copy of LTO/ATO
Clinical Laboratory Institution-Base *Primary = 3,000 *Secondary = 3,500 *Tertiary = 4,000 Dental Prosthetic Laboratory: *Removable/Fixed = 1,000-2,000 *Removable & Fixed = 2,500 *Limited Services = 1,000
Drinking Water
Analysis
Laboratory = 5,000
Photocopy and attach Official Receipt to application for submission to Regional Director’s Office Review for recommending approval Approve and Sign LTO/ATO/Permit Clearance/Certifica-tion Records and releases the LTO/ATO/Permit/Certification to Client upon presentation of notification of issuance of LTO
5 minutes
15 minutes
10 minutes
10 minutes
RLED Staff Division Chief Regional Director’s Office Records Section
End
7
C. APPLICATION FOR PERMIT TO CONSTRUCT (PTC) A HEALTH FACILITY
S
T
E
P
Activity/s
Fee
(PhP)
Documentary
Requirements
Maximum
Time
Responsible
Officer/
Employee
1
Submit duly accomplished application form and documentary requirements
*Preliminary assessment of application form and documents
- Hospital
Level
- Infirmary
- Birthing
Home
- Dental Lab
- Clinical Lab
- Ambulance
Service
Provider
- Psychiatric
Facility/Care
- Drinking
Water
Analysis
Laboratory
- Blood
Station/
Blood
Collecting
Unit
*If complete, receive Application Form and documents *If incomplete, return documents to specify lacking requirements
15 minutes Administrative Assistant
8
2 Pay Application Fee at Cashier’s Office
Fees Facility Facility amount Level 3 3,000 Level 2 2,500 Level 1 2,000 Infirmary 1,500 Birthing 1,400 home Present proof
payment to RLED
Issue Order of Payment with instruction to pay at the Cashier’s Office based on the schedule of fees for PTC application: Photocopy and attached Official Receipts to application for submission to Regional Director’s Office
15 minutes
5 minutes
Administrative
Assistant
RLED Staff
3 Awaits for result of Application submitted
Evaluate/Review Floor Plan & Site Development Plan within 10 days *a. If with deficiencies return documents with finding and recommendations to the applicant to revise the plan and resubmit for second evaluation (free of charge) If still with deficiencies after the second review, return documents with findings and advise to re-apply and pay corresponding fee. *b. If no deficiencies, prepare and process PTC for approval and signature
3 days/
facility RLED-HFERC HFEP-Engineer concerned Administrative Assistant, RLED Chief, Regional Director
4 Receive the communication and Approved PTC
Record and release the approved/ disapproved Permit to Construct (PTC) and Approved/ Disapproved Floor Plan
15 minutes Administrative Assistant
End
9
D. STEP BY STEP HANDLING OF APPLICATION AND ISSUANCE OF CERTIFICATE OF NEED
(CON) FOR A NEW GENERAL HOSPITAL
S
T
E
P
Activity/s
Fee
(PhP)
Documentary
Requirements
Maximum
Time
Responsible
Officer/
Employee
1
Submit duly accomplished application form and documentary requirements
*Preliminary assessment of application form and documents *If complete, receive Application Form and documents *If incomplete, return documents to specify lacking requirements
30 minutes Administrative Assistant
2 Pay Application Fee at Cashier’s Office Present proof of payment to RLED
Fees Facility Facility amount Hospital Level 1,2,3 2,000
Issue Order of Payment with instruction to pay at the Cashier’s Office based on the schedule of fees for PTC application: Photocopy and attached Official Receipts to application for submission to Regional Director’s Office
15 minutes
5 minutes
Administrative
Assistant
RLED Staff
3
Awaits the release of License to Operate/ Authority to Operate/ Permit/Clearance Certificate
Evaluate the
documents:
Recommend
approval/
Within fifteen
(15) working
days
CON Committee CON Committee
10
Disapproval to
Director IV/RD
Approval/
Disapproval of
CON
If disapproved,
notify the client
of the
disapproval
thru letter
Endorse
approved CON
and evaluation
report to
HFSRB
Regional Director CON Committee
4
Receive the communication and Approved CON
Record and
release the
approved
Certificate of
Need (CON)
10 minutes Administrative Assistant
End
11
PAYMENT OF SERVICES
S
T
E
P
Activity/s
Fee
(PhP)
Documentary
Requirements
Maximum
Time
Responsible
Officer/
Employee
A. COLLECTION
1 The Client pays the stated amount in the order payment
As per statement in the Order of Payment
Order of Payment
Within 15 minutes per single transac -tion upon receipt of Order of Payment
Amelia S. Pedreso Nancy Q. Chiang Demetrio Lerin III
B.DISBURSEMENT
1 2
Internal/External client inquire information regarding the payment of their claims External clients (Suppliers) issue O.R. for claims paid thru LDDAP and checks
None None
None Official Receipts
Internal Clients = 15 min per claim External Clients = 15 per trans w/ average of 4 transact -ion per client (Verify in the check list/eNGAS as to nature of claim as well as the amount due them) 30 min per O.R. Issued per transact -ion average of 6 transaction =Verify in the checklist/eNGAS the LDDAP no. or check no. for the reference of the claim =Pull out the filed DVs from the shelf =Retrieve DVs for easy issuance of OR of the client =Facilitate for the photocopy of DVs or LDDAP after issuance of O.R.
Cashier Staff Cashier Staff
End
12
PROCUREMENT OF GOODS/CONSULTING & CIVIL WORKS
S
T
E
P
Activity/s
Fee
(PhP)
Documentary
Requirements
Maximum
Time
Responsible
Officer/
Employee
1
Release of bid requirements checklist to interested bidders or suppliers of goods/ services consulting & civil works upon request
None 10 mins. Trisha Tanghal & any BAC Secretariat or Procurement Personnel
2
Payment of bid documents
Schedule of fees
Order of payment
10 mins. Amelia Pedreso/ Nancy Chiang or BAC secretariat
3 Pre-Bid Conference with interested bidders
None Bid Documents
8 hours
Bids & Awards Committee (BAC), TWG, BAC Secretariat, End Users
4 Opening of Bid with interested bidders
None Bid proposal with the eligibility, technical, and financial documents (per checklist)
8 hours BAC and BAC Secretariat TWG End User
5 Supplier (winning bidder) posts the Performance Bond
Performance Security: Good & consulting services-5% Infra Project-10% (In the form of cash, Manager’s check, Bank guarantee, Irrevocable letter of credit) Surety Bond-30%
W/in 10 days upon receipt of Notice of Award
Amelia Pedreso Nancy Chiang BAC Secretariat
13
6
Supplier (winning bidder) submits performance bond to BAC Office
None Original Official Receipt or Bank Guarantee Certificate
BAC Secretariat
7
Supplier conforms to the Notice to Proceed (NTP)
None NTP 1.Items 2. Manuals 3. Warranty Securities
15 mins. BAC Secretariat/HFEP
8
Supplier/ Contractor receives the Purchase Order (PO) or contract
None Purchase Order Contract for Infrastructure
15 mins. Benedito Cagampang HFEP Sandra Manampan
9
Supplier delivers the goods/services stated in the contract for inspection & acceptance
Warranty Security : 10% retention during the disbursement voucher processing.
Charge Invoice & Delivery Receipts
Delivery-30 to 60 calendar days after the receipt of PO & NTP.
Any supply staff Inspectorate Committee
10 Supplier receives the payment
Disbursement Voucher and its accompany- Ing documents
Ten (10) days
Accounting, Budget & Cashier Section Staff
End
14
RECRUITMENT AND SELECTION
S
T
E
P
Activity/s
Fee
(PhP)
Documentary
Requirements
Maximum
Time
Responsible
Officer/
Employee
1 Applicant submits Application for employment
None Application letter; Personal Data Sheet (CSC Form 212 revised 2017 with attached Work Experience Sheet; CSC Eligibi-lity/PRC License; Diploma; Trans- cript of Records; Certificate of Training
10 mins. Office of the Regional Director’s Staff
2 Applicant is inform of the status of his/her application and the schedule of written examination thru text message or phone call
None 20 minutes =the applicants will be informed 10 days from submission
Human Resource Section Staff, Training Staff for Human Resource for Health Deployment Program
3 Applicant is inform on the schedule of interview thru text message or phone call
None 20 minutes =One week after the completion of interview and examination of all applicants
Human Resource Section Staff/ Training Staff for Human Resource For Health Deployment Program
4 Applicant is inform of the schedule for Psychometric examination thru text message or phone call
None 20 minutes =One week after the completion of interview of all applicants =It is also dependent on the availability of the schedule of the Psychiatric Unit of SPMC
Human Resource Staff
15
5 Successful applicant will be required to submit necessary requirements to support his/her Appointment/Contract of Services/Job Order Contract
None Two copies Personal Data Sheet (CSC Form 212) revised 2017 duly notarized; Original copy of NBI Clearance; Medical Certificate with attached Laboratory Results all original copy; Diploma and Transcript of Records authenticated by the School; CSC Eligibility duly authenticated; PRC License authenticated by PRC
30 minutes =two weeks after the approval of the result of the Comparative Assessment Report and Human Resource Merit, Promotion and Selection Board (HRMPSB)
Human Resource Section Staff/Training Staff for Human Resource for Health Deployment Program
End
PROCEDURE TO FILE COMPLAINTS
S
T
E
P
Activity/s Fee
(Php)
Documentary
Requirements
Maximum
Time
Responsible
Officer/
Employee
1 The client/ complainant submits a letter addressed to the Regional Director: DR. ANNABELLE P. YUMANG, Regional Director, DOH-DavaoCHD, Bajada, Davao City, or may call/text the “SUMBUNGAN NG BAYAN” cellphone no. at 0908-881-6565; or call (082)221-6320 RD’s Off. 305-1903 or 305-1904 connect to RLED or IMC
None a) Letter (in English, Tagalog or in dialect); b) Contact number of client/ complainant
Receiving Time; 10 minutes
Office of the Regional Director: R.D. Staff
2 Reply letter or a telephone call to client/complainant for instructions
None Letter-reply from the Office or record in the logbook if its call or text.
Letter: Up to 15 working days; Call: Up to 5 working days
As may be applicable: Dr. Ana Liza C. Jabonero-Division Head of Regulatory, Licensing & Enforcement Division (RLED) & Legal Section Head & chairperson of Patient’s Grievance & complaints Committee (PGCC); Dr. Ma. Connie D. Perez, Officer-in-Charge Asst. Regional Director Chairperson of Integrity Mgt. Committee (IMC)
3 Result of Investigation or Resolution
None Letter Up to 30 working days
As may be appli-cable; RLED; Legal Section, PGCC; IDC
End
Officer-in-Charge/Director IV
ANNABELLE P. YUMANG, MD, MCH, CESO IV Regional Director
Please let us know how we have served you:
1. Getting in touch to our Officer of the Day at the Front
Desk - Public Assistance/Complaint Desk at the main
entrance of the DOH-Davao CHD Office building.
2. Giving your feedback at our Suggestion Box located at
the Front Desk.
THANK YOU for helping us improve our services in
this office.
DOH-Davao Center for Health Development
J.P. Laurel Ave., Bajada, Davao City
Email: [email protected]
Website: www.ro11.doh.gov.ph
Trunklines: +63(082)305-1903/1904/1906 & 227-4073