Denise Garcia37 Eastridge Drive Amelia, Ohio 45102

denise.garcia.1313@gmail.com-or- denisegarcia6969@gmail.com513-255-3739

EXECUTIVE SUMMARY Process Improvement Analyst & Business Process Management Consultant Project Manager and Business Analyst for large complex IT projects & systems.

1. Designed Enterprise Business Rules strategy & methodology for multiple fortune 500 companies, 2. Developed Methodologies for defining, documenting, managing, and automating business processes and business rules.3. Experience leading and carrying out all phases of full SDLC enterprise system development, from planning, analyzing, designing, building, and testing

applications, to maintain or modernize legacy mainframe applications.4. Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which

were incorporated within IT organization and operations.5. HRIS & HRMS Technology Systems such as PeopleSoft, Kronos, SAP, webMethods, Ceridian, iCIMS and Oracle.6. Managed cutover plans to minimize disruption, analyze technical challenges, plan resolution sessions with relevant teams, to manage, coordinate,

lead, analyze, and communicate these findings to stakeholders for risk and mitigation cutover phases.7. I have over 10 years of extensive experience as an Application Administrator, Project Management, Business Analyst, and 16 years as a Regional

Director of Human Resources & Administrator within various applications domains including Healthcare, Retail, Manufacturing, Transportation, Healthcare and Logistics.

8. Functional experience in IT, Healthcare, Manufacturing, Retail, Logistics, Transportation and Governmental. 9. Experience with automated legacy application modernization and business systems modernization.

SKILLS Excellent analytical, problem-solving, and decision-making skills. Excellent verbal, written and presentation skills. Exceptional interpersonal skills with ability to gain the confidence and respect of senior executives. Proven ability to work with all levels of management, and senior of Subject Matter Experts/SME. Extensive Project Management, and System Development Methodologies. Ability to work independently and organize workload with minimal direct supervision.

EXPERIENCE SUMMARY Business Process Management (BPM) Business Rules Management (BRM) Knowledge Management (KM) Business Intelligence (BI) Data Warehousing (DW). User Acceptance Tester (UAT) to reduce or eliminate change requests, and drastically reduce project costs, reduced the cost of developing the application,

ensured that the application behaved exactly as expected. Extensive experience with the Business Rules Approach & Business Rules Engine technology. Extensive experience with Customer Relationship Management (CRM), and 1-to-1 Personalization. Assist Fortune 500 Companies develop and design company documents, assess, test, and certify that proper processes, rules, and controls are in place.

1. Business Models2. Business Process Models 3. Business Rule Models

TECHNICAL SUMMARYMicrosoft Office, Advanced Visio skills, Advanced MS Project skills, ABT Project Workbench, SourceSafe, Lotus Notes, , Visual Modeler,SAP (AI), Advanced PowerPoint Skills, Crystal Reports, JDEdwards-E1 & JDE Grower Management, webMethods, SCWC, Gentran Workflow Services & Integration, GXS, Trading Partner Network, Peregrine, Data Interchange Client, Oracle OneWorld, Sage, Remedy Administration, Flat File Adapter, GIS, Kronos, Contivo, Clarify, PeopleSoft, SharePoint.

EDUCATION Bachelor of Science Degree in Human Resources, The Ohio State University, Columbus, OH – 1994

INTERNSHIP Davenport College Pre-Law, Criminal Studies, transfer to Ohio State University

1. Pro-bate2. Circuit Court3. District Court4. In-take & Out-take County Jail5. Pre-Trail depositions & hearings

CERTIFICATIONS Six Sigma Green Belt & Black Belt certified Agile & Waterfall certified PMO & PMP certified - 2008 – 2010 – 2012 - 2014PROFESSIONAL EXPERIENCE:Project:Home City Ice: Fortis - Full Lifecycle Cincinnati, Ohio 9/2014 – 12/2014Sr. Project Manager - Sr. Business Analyst - Application Analyst Complete the deployment of the application process, written documentation, strategies and fit-gap analysis. Identify bugs in the system and document the “Defects” and the break fix solutions. Lead development of H.R. business plans, product and conduct multi-year product planning to determine product life-cycle decisions.

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Direct and support cross functional team members in development and trained personal on the Fortis HR systems for deployment.

Project: State of New York D.O.T.:– JDEdwards - GIS Patni/iGate various assignmentsSr. Project Manager – Sr. Business Analyst Albany, New York 9/2013 – 9/2014 Used recognized business analysis methodologies to elicit requirements from business and reviewed project proposal to determine time frame, budget and procedures

to complete project. Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were

incorporated Enterprise Strategy, IT Strategy and GIS Strategy, Process integration and Service Management within IT organization and operations. Managed existing relationship & develop plans to map future needs & requirements of project and developed strategies to penetrate deeper to enhance Client

Relationships. Write fit-gap analysis and functional specification to fulfill the business requirement and use recognized business analysis methodologies to design solutions. Distribution full lifecycle of manufacturing, inventory, sales order management and purchase order management). Demonstrated ability in IT analysis methodologies (i.e. process flow definition, data flow diagramming, etc.). Develop test scenarios, scripts and data and evaluate test results to assess and validate that the solution meets business need. Analyze the impact of changes to HRIS & HRMS PeopleSoft application and transportation – GIS system requirements to enhance business processes and evaluate

project timelines and priorities.

Project: SAP - webMethods - Home grown products Dayton, Ohio 6/2013 - 9/2013CareSource – Sr. Project Manager – Sr. Business Analyst Executed Medicaid and Health eligibility/delivery systems for ICD9/ICD10 coding standards and X12 EDI transactions. Provided leadership in the planning development, and management of IS business planning and performance initiatives. Managed existing relationship & develop plans to map future needs & requirements Executed design and implementation of business process and enhanced business continuity plans. Managed multi organizational project teams Test new processes, status reporting, personal time management, and implemented ESDM Methodology. Monitored the flow of data through EDI applications to ensure all operations and defined EDI business process requirements. Configured outbound messages, triggered test documents, validated outbound/triggered documents, to meet customer specifications, and coordinated outbound data

to trading partners. Worked with but not limited to the following transactions 837P Healthcare Claim Professional, 837I Healthcare Claim Institutional, 834 Benefit Enrollment and

Maintenance, 835 Healthcare Claim Payment/Advice, 270/271 Healthcare Eligibility, Coverage or Benefit and Information Response, 277/275 Healthcare Claim Request for Additional Information and Response, 276/277 Healthcare Claim Status Request and Response, 820 Payroll Deducted and Other Group Premium Payment for Insurance Products, 278 Healthcare Services Review-Request for Review and Response.

Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated within IT organization and operations.

Project: JDEdwards- webMethods- Full Lifecycle Cincinnati, Ohio 1/2012 -6/2013GE Aviation –Sr. Project Manager – Sr. Business Analyst - Application Analyst Managed and facilitated application administration for current legacy applications to new webMethods and GIS applications Defined system defaults, capacity planning, process integration, and established workflow settings to include project specifications. Performed deliverables and trained staff on reported metrics, dashboards, and general reports.

Managed cutover plans is to minimize disruption, analyze technical challenges, plan resolution sessions with relevant teams, to manage, Coordinate, Lead, Analyze, and communicate these findings to stakeholders for risk and mitigation cutover phases.

Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated Issue Management, Risk Control, Change Request and Information Management within IT organization and operations.

Developed long and midrange strategic plans, investment plans, standards and goals to align divisional workload to business goals. Troubleshoot production issues of deployed JDEdwards, webMethods, Supply Chain Web Center (SCWC) and GIS based solutions. Supported full lifecycle of JDEdwards, webMethods, Supply Chain Web Center (SCWC)and GIS development and packaged based solutions, which consist of plan,

analyze, design, build, test, and deploy phases. Provided necessary project management artifacts as required to team lead including status, project planning, and reporting.

Project: SAP and webSphere - Full Lifecycle Evansville, Indiana 2/2011 - 1/2012Mead Johnson - Sr. Project Manager - Sr. Business Analyst Managed a team of 97 onshore and about 30 offshore members stemming from Project Managers, Programmers, Developers, Analyst, etc. Defined requirements/system specifications for Project SunRise using simple to moderately complex business processes using ITIL models, general activities, inputs

and outputs of the various processes, which were incorporated within IT organization and operations. Triaged incidents and developed key business issues of relevant customer including their key metrics and critical success factors. Tracked progress and commitments to ensure pending/existing projects support the evolving strategy. Supported mid/long term capital budget planning. Managed IS executive/management meetings, document decisions, and meeting minutes for onshore and offshore

team members. Managed cutover plans is to minimize disruption, analyze technical challenges, plan resolution sessions with relevant teams, to manage, Coordinate, Lead, Analyze,

and communicate these findings to stakeholders for risk and mitigation cutover phases. Communicated status requests/reports and through a Cutover Diagram for the following areas EDI, SAP, Interfaces and webSphere conversion process. Managed development Effort (ERP, ETL, Mapping, etc.) and multiple Business Resources for functional/technical processes. Monitored and reported EDI Metrics and Work Schedule, an liaison between Mead Johnson and IBM to interpret day to day testing and assigning target dates.

Project: Created Recall Process Columbus, Ohio 11/2010 - 2/2011Abbott Nutrition - Sr. Project Manager - Sr. Business Analyst Mapped multifunctional business processes to communicate Tier 1 through Tier 3 function/technical responsibilities. Developed end to end business functional process model using ITIL models, general activities, inputs and outputs of the various processes, which were incorporated

within IT organization and operations. Used MS Visio in designing/defining recall process from start to finish, departments that are responsible for assigned tasks, the product that is being recalled, the

method of the recall product, the disposal process of the products, responsible departments, managers that are heading up the product/name and title, contact information and bio hazardous certificates.

Managed existing relationship & develop plans to map future needs & requirements and streamlined 12 legacy systems to create corporate wide Recall Process.

Project: SAP - JDEwards - Pegasus - Full Lifecycle Dublin, Ohio 5/2010 – 11/2010Pacer International - Sr. Project Manager - Sr. Business Analyst –Application Development Analyst Gathered EDI data from Gentran for testing data within their new legacy system Pegasus.

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Worked closely with the Business Analysts, Developers, Programmers and Infrastructure to produce EDI transactions from multiple ERP, EDI, XML files in order to run test data through PI and new Pegasus system and translated business requirements into functional specifications for the IT organization specifications.

Documented new business process and existing process in technical model format in order to evaluate and define new IT solutions and implementation processes. Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were

incorporated within EDI IT organization and operations. Configured outbound messages, triggered test documents, validated outbound/triggered documents, to meet customer specifications, and coordinated outbound data

to trading partners. Transactions documents: 300 Reservation (Booking Request) (Ocean), 301 Confirmation (Ocean), 303 Booking Cancellation (Ocean), 304 Shipping Instructions, 309

Customs Manifest, 310 Freight Receipt and Invoice (Ocean), 311 Canada Customs Information, 312 Arrival Notice (Ocean), 313 Shipment Status Inquiry (Ocean), 315 Status Details (Ocean), 317 Delivery/Pickup Order, 319 Terminal Information, 322 Terminal Operations and Intermodal Ramp Activity, 323 Vessel Schedule and Itinerary (Ocean), 324 Vessel Stow Plan (Ocean), 325 Consolidation of Goods In Container, 326 Consignment Summary List, 350 Customs Status Information, 352 U.S. Customs Carrier General Order Status, 353 Customs Events Advisory Details, 354 U.S. Customs Automated Manifest Archive Status, 355 U.S. Customs Acceptance/Rejection, 356 U.S. Customs Permit to Transfer Request, 357 U.S. Customs In-Bond Information, 358 Customs Consist Information, 359 Customs Customer Profile Management, 361 Carrier Interchange Agreement (Ocean), 362 Cargo Insurance Advice of Shipment.

Cardinal Health Dublin, Ohio 5/2009 – 5/2010Sr. Project Manager – Sr. Business Analyst –- multiple full Lifecycles Assisted three teams, on shore and off shore projects with wide organizational goals. Documented and communicated business process requirements, define requirements for new transaction business processes, testing new processes, status

reporting, personal time management, and implemented ESDM Methodology. Set up the BI solution/ad-hoc reporting, establish security parameters and determine which objects end-users can see. Provided support for GXS and GIS integration for B2B/A2A team members. Production support and problem resolution to internal and external vendors, managed vendor profiles and relationships within the selected integration tools,

transaction tracking and reporting, monitored the flow of data through EDI applications to ensure all operations are functioning properly. Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were

incorporated within IT organization and operations. Development of new EDI applications by defining the required data elements, format standard and transaction standards and define the EDI business process

requirements Liaison between Distribution IT development teams and various IT customers, coordinate the implementation of new EDI business processes with customers and

maintain existing trading partner processes.

Project - IBM: JDEdwards – SAP resourced my team to General Mills Business Management & Associates various assignmentsSr. Project Manager – Sr. Business Analyst Los Angeles, California 11/2008 to 5/2009 Managed seven projects, and trained 25 – 45 staff members Customized software solutions for domestic and global midmarket organizations to optimize their HR service delivery. Interfaced with administrators and clients on HRMS, HRIS, SAP and EDI portal application for content management, and employee/manager self-service. Coordinate the implementation of new HRMS, HRIS and EDI business processes. Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were

incorporated within IT organization and operations. Maintained existing trading partner processes which included internal departments, external distribution customers, or external distribution suppliers.

Project - General Mills: webMethods - Gentran - SAP Minneapolis, Minnesota 5/2007 to 11/2008 Sr. EDI Project Manager Managed 17 key personnel Implemented business processes for Gentran to webMethods using SAP as a translator Managed cutover plans is to minimize disruption, analyze technical challenges, plan resolution sessions with relevant teams, to manage, Coordinate, Lead, Analyze,

and communicate these findings to stakeholders for risk and mitigation cutover phases. Coordinated the testing and implementation of new business processes with customers and marshaled appropriate resources as situations demand. Worked with various teams by directing team technical activities, communicate status of customer and vendors.

Project - RD Consultants, DBA: Business Management Associates Petersburg, Nebraska 11/2006 – 5/2007Union Pacific - Sr. Project Manager - Sr. Business Analyst Managed 48 key personnel, as well as managed 3 to 4 projects simultaneously. Initiated appropriate corrective action by implementing and developing life cycle methodology for GIS and legacy systems. Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were

incorporated within IT organization and operations.

Business Management & Associates out-sourced my team to Union Pacific Petersburg, Nebraska 11/2006 – 5/2007Sr. EDI Integration - Project Manager Managed 37 key personnel, as well as managed 3 to 4 projects simultaneously. Monitored data application systems within the HRMS, HRIS, SAP and EDI. Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were

incorporated within IT organization and operations. Coordinated the development of new HRMS, HRIS and EDI applications by defining the required data elements, format standards and translations standards. Implemented, developed, and analyzed HR technologies.

Corporate Headquarters Business Management & Associates Detroit, Michigan 5/2006 – 11/2006EDI Project Manager - Sr. EDI Integration Business Analyst Managed 42 key personnel, as well as managed 3 to4 projects simultaneously. Administered succession planning module for workforce planning and talent management. Identified core competencies and skills for key positions, performed reviews to identify the skill set and competencies. Implemented modules for design, development, production, inventory control, procurement, distribution, quality assurance, human resources, finance, accounting,

and information services. Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were

incorporated within IT organization and operations. Defined, managed and deliver EDI tactical plan, roadmap and strategy plan.

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Managed cutover plans is to minimize disruption, analyze technical challenges, plan resolution sessions with relevant teams, to manage, Coordinate, Lead, Analyze, and communicate these findings to stakeholders for risk and mitigation cutover phases.

Project - Alticor, Inc. Grand Rapids, Michigan 5/2005 – 5/2006 Sr. Project Manager– Sr. EDI Integration Business Analyst Managed 42 key personnel and managed 3 to 4 projects simultaneously. Manage a team of EDI personnel charged with development and support of overall EDI across the enterprise. Supported simple to moderately complex business processes using ITIL models, general activities, inputs and outputs of the various processes, which were

incorporated within IT organization and operations. Build and maintain relationship with business partner and customers which supported multiple EDI conversion projects.

Project - Biggs Gilmore Kalamazoo, Michigan 11/2004 – 5/2005Website Developer Reduced complexity and eased data integration by using powerful design tools and task panes to quickly incorporate XML data. Seamlessly integrated Web design and development teams with Expression Web and Visual Studio's superior support for XML, ASP, .NET and XTML.

Project - Eaton Corporation Battle Creek, Michigan 5/2004 –11/2004Asset Management and Procurement Integrated procurement, IT resources and asset management solution designed to automate and streamline all processes for procuring and managing assets,

including acquisition, receipt, payables processing, asset management and disposal. The solution was a fully configurable self-service requisitioning process that enables organizations to put control procedures in place and reduce day to day administration costs.

As a part of the Administrative IT Support team, the goal was to support and create measurable cost savings by automating and integrating the control of all enterprise costs from purchasing to lifecycle and finance costs.

PiCerne Management Columbus, Ohio 1/1988 - 1/ 2004Regional Director of Human Resources and Corporate Safety Coordinator, PeopleSoft - Kronos - various legacy applications Consulted with business partners to align human resources strategy and programs with the organization's strategy while supporting, vision and values. Managed employee relations practices necessary to maintaining a positive employee-employer relationship and promoting a high level of employee commitment

while maintaining an environment free of third party representation. Investigated and resolved external and internal charges/complaints of harassment and/or discrimination; applies an understanding of key legal precedents, policies

and practices to protect the interest of corporate wide; collaborated with the legal and corporate HR department, considering risk for the organization and involving others as appropriate.

Oversaw the region's recruitment and selection practices to ensure the greatest number of highly qualified candidates are referred for each open position; ensures interview and selection techniques are in compliance with organization policies and procedures, as well as applicable laws and regulations.

Reviewed, audit and approved salary transactions according to applicable procedures. Counseled and advised management regarding salary planning/compensation and regard to internal equity, promotions, reclassifications and transfers.

Worked closely with staff in engineering, human resources, legal, operations, and research and development. Prepared written safety and health programs, policies and identified company safety training needs and developed and coordinates safety training programs. Developed annual company safety and health goals, participate in new product/process reviews, including process hazard analyses, operator training, etc. Supported plant personnel in selection of appropriate personal protective equipment. Promoted safety and health awareness through internal company memoranda, newsletters and specific training programs. Served as member of the executive environmental health and safety committee, participates in company occupational safety and health committee. Assisted as necessary in implementation of a hazard communication program and preparation of reports. Reviewed process-operating procedures with records and provides input for safety and health considerations. Conveyed federal and state occupational safety and health regulations and monitors regulatory changes as they occur. Provided technical support to corporate and plant personnel to ensure compliance with applicable occupational safety and health regulations. Advised manufacturing plants and corporate staff of regulatory changes that the plants must comply. Sufficient advance notice should be provided so that compliance

on the effective date of new regulations is ensured. Audited practices and records of manufacturing plants to ensure compliance with company programs and federal/state occupational safety and health regulations.

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