delta international university of new orleans...

Delta International University of New Orleans (DIU) Baton Rouge, Louisiana, USA

Bachelor of Business Administration (BBA) Master of Business Administration (MBA)

Master of Public Administration (MPA)

Fully licensed and recognized by the State of Louisiana

Catalog and Student Handbook ACADEMIC YEAR 2011-2012

(valid June 1, 2011)

Delta International University of New Orleans (DIU) – Catalog & Student Handbook 2011‐2012

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DELTA INTERNATIONAL UNIVERSITY OF NEW ORLEANS (DIU)

Baton Rouge, Louisiana

A private institution offering online BBA, MBA, and MPA degree programs, fully licensed and approved by the State of Louisiana, USA

BATON ROUGE, Louisiana

Delta International University of New Orleans (DIU) 9270 Siegen Lane, Suite 104 Baton Rouge, LA 70810

Tel: 1‐225‐612‐4840 Fax: 1‐225‐208‐1118 Email: info@delta‐university.org

Website: www.delta‐university.org

Administrative Office Hours: Monday‐Friday 9:00am‐5:00pm (CST)


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TABLE OF CONTENTS

1. INTRODUCTION ........................................................................................................................ 6 2. GOVERNANCE AND ADMINISTRATIVE STRUCTURE .................................................................. 7 2.1 Board of Directors and Governing Body ........................................................................................ 7 2.2 Academic Committees ................................................................................................................... 7 2.3 DIU Faculty Members..................................................................................................................... 8 3. VISION, MISSION, PHILOSOPHY, AND GOALS...........................................................................10 3.1 Vision............................................................................................................................................ 10 3.2 Mission ......................................................................................................................................... 10 3.3 Philosophy and Founding Principles ............................................................................................ 10 3.4 Objectives of DIU Business Programs .......................................................................................... 11 3.5 Expected Learning Outcomes of DIU Business Programs............................................................ 11 4. ETHICAL PRINCIPLES AND PRACTICES ......................................................................................12 4.1 Ethical Standards.......................................................................................................................... 12 4.2 Policy on Academic Freedom....................................................................................................... 12

4.2.1 Intellectual Property .......................................................................................................... 12 4.2.2 Research.............................................................................................................................. 13

4.3 Student Code of Conduct.............................................................................................................. 13 4.3.1 Definitions ........................................................................................................................... 13 4.3.2 Statement of Student Rights & Responsibilities ................................................................. 14 4.3.3 Student Misconduct Policies............................................................................................... 15 4.3.4 Student Disciplinary Procedures – DIU Grievance Policy ................................................... 18 4.3.5 Faculty and Management Ethical Standards ...................................................................... 20 4.3.6 Dispute Resolution Process Awareness Arrangements...................................................... 21

5. ADMISSION STANDARDS .........................................................................................................22 5.1 Admission Requirements for BBA, MBA, and MPA Programs..................................................... 22

5.1.1 Admission Requirements for the BBA Program.................................................................. 22 5.1.2 Admission Requirements for the MBA and MPA Programs ............................................... 23 5.1.3 Schedule.............................................................................................................................. 24

5.2 Credit Transfer ............................................................................................................................. 24 5.2.1 The Process for Evaluation.................................................................................................. 25 5.2.2 Notice Concerning Transferability of Units and Degrees earned at our University ........... 25

5.3 Graduation Requirements ........................................................................................................... 26 5.3.1 BBA Graduation Requirements........................................................................................... 26 5.3.2 MBA Graduation Requirements.......................................................................................... 26 5.3.3 MPA Graduation Requirements.......................................................................................... 27


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5.3.4 Research Project Option ..................................................................................................... 27 5.4 DIU Grading System ..................................................................................................................... 28

5.4.1 Tables of Grades.................................................................................................................. 28 5.4.2 Grade Evaluation................................................................................................................. 29 5.4.3 Failing a Course: Retake Policy ........................................................................................... 30 5.4.4 Incompletes......................................................................................................................... 30

5.5 Tuition Fees.................................................................................................................................. 31 5.5.1 BBA program ....................................................................................................................... 31 5.5.2 MBA and MPA programs..................................................................................................... 31

5.6 Refund Policy................................................................................................................................ 31 5.6.1 Program Withdrawal Refund .............................................................................................. 31 5.6.2 Enrollment, Cancellation, and Course Withdrawal Fees .................................................... 31 5.6.3 Refund Table ....................................................................................................................... 32

5.7 DIU Course Delivery ..................................................................................................................... 32 5.7.1 Method of Delivery ............................................................................................................. 32 5.7.2 The DIU E‐Learning System................................................................................................. 32 5.7.3 How we deliver our online programs ................................................................................. 33 5.7.4 Examinations....................................................................................................................... 33 5.7.5 Library Resources................................................................................................................ 33 5.7.6 DIU Faculty Requirements .................................................................................................. 34

6. EDUCATIONAL PROGRAMS......................................................................................................35 6.1 Bachelor of Business Administration (BBA) PROGRAM..........................................................35

6.1.1 Mission Statement and Program Objectives ...................................................................... 35 6.1.2 Expected Learning Outcomes ............................................................................................. 35 6.1.3 Admission Requirements for the BBA Program.................................................................. 36 6.1.4 BBA Curriculum ................................................................................................................... 37

6.1.4.1 Required Courses in General Education ................................................................. 37 6.1.4.2 Elective Courses in General Education ................................................................... 38 6.1.4.3 Required Courses in Business ................................................................................. 39

6.1.5 BBA Majors Offered (Required and Elective Courses) ......................................................... 39 6.1.5.1 Requirements to Complete a Major ....................................................................... 40 6.1.5.2 Major in Management ............................................................................................ 40 6.1.5.3 Major in Human Resource Management ............................................................... 41 6.1.5.4 Major in Marketing ................................................................................................. 41

6.2 Master of Business Administration (MBA) PROGRAM ...........................................................43

6.2.1 Mission Statement and Program Objectives ...................................................................... 43 6.2.2 Expected Learning Outcomes ............................................................................................. 44 6.2.3 Admission Requirements for the MBA Program ................................................................ 44 6.2.4 MBA Graduation Requirements.......................................................................................... 45 6.2.5 General Core Courses for the MBA..................................................................................... 45 6.2.6 Sample MBA Curriculum..................................................................................................... 46


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6.2.7 MBA Majors ........................................................................................................................ 47 6.2.7.1 MBA: Finance Major ............................................................................................... 48 6.2.7.2 MBA: Information Systems Major .......................................................................... 48 6.2.7.3 MBA: Management Major ...................................................................................... 49 6.2.7.4 MBA: Marketing Major ........................................................................................... 50 6.2.7.5 MBA: Operations Management Major ................................................................... 50

6.3 Master of Public Administration (MPA) PROGRAM ...............................................................52

6.3.1 Mission Statement and Program Objectives ...................................................................... 52 6.3.2 Expected Learning Outcomes ............................................................................................. 52 6.3.3 Admission Requirements for the MPA Program................................................................. 53 6.3.4 MPA Graduation Requirements.......................................................................................... 54 6.3.5 Core Courses for the MPA................................................................................................... 54 6.3.6 Sample MPA Curriculum ..................................................................................................... 55

COURSE DESCRIPTIONS ...............................................................................................................56 Undergraduate‐Level Courses ............................................................................................................ 56 Graduate‐Level Courses ..................................................................................................................... 74 LEGAL NOTE ...............................................................................................................................110 APPLICATION FORM...................................................................................................................111


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1. Introduction Delta International University of New Orleans (DIU) is a post‐secondary institution based in Baton Rouge, Louisiana, and fully licensed and approved by the Board of Regents of the State of Louisiana. We offer online (distance learning) programs in management, business administration, and public administration.

Programs offered are:

Bachelor of Business Administration (BBA)

Master of Business Administration (MBA)

Master of Public Administration (MPA)

The DIU BBA Degree program is a 120‐credit degree, which includes 45 credits for general education, 45 credits for business courses, and 30 credits for major courses. Three majors are offered: Management, Human Resource Management, and Marketing. The DIU MBA Degree program is a 51‐credit degree offered over a 17‐month period. The MBA Program requires that our students also take the Management Consulting, or those wishing to pursue a PhD upon graduation may take the Research Project option instead. Five majors are offered: Marketing, Management, Operations Management, Information Systems, and Finance. The DIU MPA Degree program is a 51‐credit degree offered over a 17‐month period. The MPA Program requires that our students also take the Management Consulting, or those wishing to pursue a PhD upon graduation may take the Research Project option instead. All programs are designed for highly motivated students and full‐ or part‐time businessmen and women wishing to pursue a program while remaining committed to their professional lives. Online Courses DIU courses are prerecorded and can be uploaded from the DIU e‐learning system. Students also upload their course materials, assignments, and examinations. DIU provides continuous access to its Online Library, and enrolled students are able to access all the materials when and wherever they wish.


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2. Governance and Administrative Structure Organizational chart: 2.1 Board of Directors and Governing Body

DIU Governing Body

2.2 Academic Committees

Dr. Alain Hoodashtian President

Internal Academic Committee

Dr. Alain Hoodashtian Mr. Evert Jan Deelstra Mr. Robert Fortin Dr. Ada Kertusha

Mr. Michael Schanz

International Academic Committee

Dr. Alain Hoodashtian, PhD., President DIU Mr. Evert Jan Deelstra, Academic Director, Undergraduate Programs

Ms. Cecile Vialle, Executive Director of CFILC School, Paris Dr. Gorgui Seye, PhD. Director of the IUT, University of Paris 8, France

Dr. Nadira Pardo, Ph.D., Memphis University, Tennessee, USA Dr. Son Le, Ph.D., Director, International Cooperation Department, Saigon University,

Ho Chi Minh City, Vietnam

Mr. Michael Schanz Dean, Academic

Director, Graduate Programs

Mrs. Elena Bata Finance Director

Ms. Fiona Rigby Head, Student Services

Mr. Evert Jan Deelstra Academic Director, Undergraduate

Programs


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DIU Academic Committee DIU’s Academic Committee is chaired by the President of DIU, and the Dean serves as secretary. This committee deals with all academic matters, as well as with enrollment, fees, student affairs, grievances, and research issues.

DIU International Academic Committee

DIU’s International Academic Committee is global in composition and in outlook. It ensures that the highest teaching standards are maintained and that the latest in business knowledge and teaching methods are applied to the programs. It brings together a number of unique individuals with outstanding records in teaching and business at the global level.

2.3 DIU Faculty Members

Carol‐Ann Faint, PhD Business Administration, Northcentral University, Prescott, Arizona, USA Teaching areas: Leadership, Organizational Behavior, Intercultural Management, Strategy Robert Fortin, MPA, Concordia University, Montreal, Canada Teaching areas: Research Methodology, Public Management Greg Gardner, PhD, Assistant Professor, Northcentral University, Prescott, Arizona, USA Teaching areas: Project Management, Strategic Management. Alain Hoodashtian, PhD, Associate Professor, Université de Paris, France Teaching areas: Intercultural Management, Globalization Ada Kertusha, PhD, Professor, Delta International University of New Orleans, Louisiana, USA Teaching areas: Management, Marketing Joseph LeVesque, DBA, University of Sarasota, Florida, USA Teaching areas: Industrial Management, Marketing, Entrepreneurship, Accounting Daniel Tan Chien Ming, PhD, Northcentral University, Prescott, Arizona, USA Teaching areas: Management Information Systems, Project Management, E‐Business, Organizational

Behavior André Molajani, PhD, Assistant Professor, Université de Rennes II, France Teaching areas: Human Resource Management, Research Methodology Maxell A. Natchia, PhD, Northcentral University, Prescott, Arizona, USA Teaching areas: International Business and Globalization


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Morissa Pawl, PhD Candidate, Northcentral University Prescott, Arizona, USA Teaching areas: International Business, Business Ethics, Introductory Business Nadira Pardo, PhD, Professor, Memphis State University, Tennessee, USA Teaching areas: Management, Consumer Psychology Elia M. Ramamonjisoa, PhD, Associate Professor, Université Nice Sophia Antipolis, Nice, France Teaching areas: Accounting Janis Riven, B.C.L. and LL.B., McGill University, Montreal, QC, Canada Teaching areas: Corporate Governance, Marketing, International Business, Business Law Shaun Sharifi, PhD Candidate, Senior Lecturer, Concordia University, Montreal, QC, Canada Teaching areas: Project Management and Principles of Finance Almaz Tolymbek, PhD, Assistant Professor, Kent State University, Ohio, USA Teaching areas: Marketing Management


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3. Vision, Mission, Philosophy, and Goals DIU is an undergraduate and graduate institution offering online programs in business and public administration. The university operates from its headquarters in Baton Rouge, Louisiana, which functions both as an academic and administrative centre.

3.1 Vision: DIU is an educational institution that has been built upon a vision which allows individuals from different nationalities and cultures to find the best in undergraduate and graduate international business education. DIU seeks to make its programs easily accessible, regardless of location or financial means. It aspires to ensure professional success by helping students develop the skills and talents necessary to excel in a fast‐paced and changing world.

3.2 Mission: DIU offers undergraduate and graduate business education programs that provide high‐quality training. By combining both the theoretical and best business practices, DIU readies its students to meet challenges as future managers in an increasingly globalizing world.

3.3 Philosophy and Founding Principles: DIU was formed upon the initiative of a number of business and management scholars who were motivated by a desire to create a global, competency‐based management educational system. This system is intended to provide a wide range of answers to the changing needs of companies and government operating within different economic and political systems. Competency‐based management education is defined as learning how to understand emerging business knowledge and technology, as well as the importance of sustainable management techniques. DIU was founded upon the following set of principles: 1 – To be able to offer undergraduate and graduate degree on‐line business programs that take the cultural diversity and location and of its students into account. We are an educational institution that has been built upon a vision which allows individuals from different nationalities and cultures to find the best in undergraduate and graduate international business education. This means that programs, courses, curricula and professors reflect an understanding and appreciation of these aspects and ensure that they are included in the overall student learning experience.


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2 – To enrich the learning environment by training students in both theory and practice by recommending learning materials that are backed up by proper research, are as current as possible, and allow regular communication of ideas and personal experience between students and professors. 3 – To make its programs easily accessible regardless of location or financial means.

3.4 Objectives of DIU Business Programs: 1 – To provide students with advanced skills and knowledge so that they may combine theory and practice regarding concepts and issues generally faced by business managers. 2 – To ensure that our professors are qualified in their subject areas and that they have a sound grasp of the latest in business issues. 3 – To provide business training that encourages students to critically and creatively analyze, evaluate and execute and to teach them to develop independent thinking. 4 – To keep abreast of the newest in educational content and techniques with respect to international business practices and globalization issues. 5 – To make competency‐based executive education fully accessible to as many as possible in the emerging economies. 6 – To stimulate cross‐cultural communication and understanding.

3.5 Expected Learning Outcomes of DIU Business Programs: 1 – The development of effective written, oral, and interpersonal communication skills. 2 – The development of the ability to seek, select, organize, and synthesize data into a coherent, presentable and deliverable form. 3 – The development the ability to evaluate information, think critically and develop sound judgment. 4 – The ability to apply theoretical concepts to practical situations. 5 – The ability to take initiative and be able to work constructively through collaboration by independent effort. 6 – The maintenance and promotion of ethical business practices.


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4. Ethical Principles and Practices DIU is committed to providing a safe and inviting intellectual cultural and social environment in which students are motivated and challenged to perform at their highest potential. DIU will protect individual rights and safeguard the principles of equal opportunity and equitable treatment.

4.1 Ethical Standards

The University will be bound by the highest ethical standards practiced in the industry. This implies:

Having a strict student code of conduct

Having the faculty abide by strict ethical performance standards

4.2 Policy on Academic Freedom

DIU ensures that the right to academic freedom as described under U.S. federal law is guaranteed and that the policies of our affiliate partners and institutions maintain a similar guarantee under the laws of their respective countries.

Academic freedom will be respected as long as:

The material is the result of academic research

The material is not in contradiction with DIU ethical standards

The material is not in contradiction with existing political or socio‐cultural norms and practices.

4.2.1 Intellectual Property Work that is prepared within the scope of employment, also called “works for hire,” generally belongs to the employer. The general rule at DIU is that DIU owns all copyright to specifically commissioned work but that work generated within the scope of an employee’s regular research activity and in keeping with academic tradition, DIU grants ownership of such copyright to the faculty member or student.


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4.2.2 Research DIU understands the importance of providing a solid foundation upon which research can thrive. It recognizes the importance of creating a dynamic and nurturing environment — one that fosters creativity and innovation. It is committed to research insofar as it supports its educational mission.

In its commitment to promote research, DIU encourages its faculty to carry out research in its eight prime areas of management education: Accounting, Business Law, Economics, Finance, Information Systems, Management, Marketing and Operations Management.

Research should fulfill three criteria:

It is applied research and is of direct relevance to core issues of the curriculum

It is teaching‐related

It is, if possible, multi‐disciplinary Because DIU faculty members are engaged on a contractual and course‐by‐course basis, any research conducted by its faculty members is not the responsibility of DIU.

4.3 Student Code of Conduct

DIU comprises a community of learners, faculty, staff, and administrators who are committed to certain values. These values include academic excellence, respect for all members both in and outside the University community, and integrity. Ethical decision making is at the core of our community, especially when faced with adversity. This Code of Conduct is designed to ensure that the work of teaching and learning are unencumbered within the University community. The Code defines what it means to actively succeed within the community by outlining student rights and responsibilities. This Code also defines the policies that community members agree to comply with in order to remain a member of the community. Each student is encouraged to read and understand the Code of Conduct. Students assume the rights and responsibilities upon admission into the University and may not use ignorance as a justification for violations of the Code. Questions or concerns should be referred to the Student Services Office. 4.3.1 Definitions ∙ A student is defined as one who is enrolled or registered within a program of study at DIU. Further, a

student is defined as one who has completed the most recent academic term and is eligible for reenrollment, or who is on an approved leave of absence or a pending graduate.

∙ The Student Services Office is comprised of members of the University community who are designated to review alleged violations of the Code on behalf of the Dean.


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∙ The Academic Committee is comprised of members designated to conduct formal hearings as referred by the Student Services Office.

∙ Notice is satisfied under the Code by sending an email to the most recent email address provided by the student to the institution.

4.3.2 Statement of Student Rights & Responsibilities Student Rights: The University will uphold and protect your rights as a student.

Students have the right to an impartial, objective evaluation of their academic performance. Students shall receive within the syllabus for each course at the beginning of each term clear expectations regarding the method of evaluating student work and the method for how final grades are determined.

Students have the right to be free from acts or threats of intimidation, harassment, mockery, insult, or aggression from others in the University community.

Students have the right to due process. Formal procedures are followed to ensure notice and hearing for all students accused of academic or disciplinary misconduct.

Students have the right to a grievance process. The process is articulated in the academic catalog and in this Code of Conduct and is available to students who seek redress for perceived noncompliance with University policy or procedure.

Students have the right to full disclosure and explanation of all fees and financial obligations to the University.

Students have the right to participate in course and instructor evaluations and provide constructive criticism of the services provided by the University in appropriate time, place and manner.

Student Responsibilities: The University will expect the student to assume certain responsibilities associated with becoming a member of the academic community:

Demonstrate respect for the personal and professional opinions of others;

Demonstrate respect for the personal and professional values of others;

Demonstrate respect for faculty, fellow students and staff regardless of gender, ethnicity, or religious, moral, political or sexual orientation;

Accept responsibility for one’s own actions, inaction, verbal or written communication, and interactions with faculty, fellow students and staff;

Acknowledge that the resolution of conflicts is integral to the learning process and demonstrate good citizenship within a broader community;

Maintain confidentiality and personal privacy within all methods of communication with other students;

Maintain the highest ethical standards when interacting with faculty, fellow students, and staff;

Students are expected to conduct themselves in a professional manner within all institutional settings and to understand and abide by all University policies;


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Students are expected to conduct all relationships with the faculty, fellow students and staff with integrity, honesty, and respect;

Students are to comply with the direction given by faculty, staff, and administrators who are acting within the purview of their role within the institution;

Students have the responsibility to strive for academic excellence and share their knowledge and learning experiences with fellow students in the spirit of building a community of learners;

Each student has the responsibility for respecting, protecting, and building a learning environment. The effectiveness of the educational process depends upon developing and maintaining an environment that supports diversity, unique ideas, and unique cultures.

4.3.3 Student Misconduct Policies Types of misconduct 1. Academic Dishonesty Students may be disciplined for any form of academic dishonesty including but not limited to plagiarism, cheating, multiple submissions, coercion and inappropriate collaboration.

a. “Plagiarism” is defined as the appropriation of all or part of someone else’s work (such as, but not limited to, writing, coding, programs and images) and submitting it as one’s own without proper citation. Common sources of plagiarized work include published books and articles, another student’s work, Internet websites and websites offering academic papers for sale. Plagiarism may include the use of another’s words or ideas as if they were one’s own. This may include the use of part of or an entire work produced by someone other than the student and representing the work as the student’s original work. b. “Cheating” is defined as using false pretences, tricks, devices, artifices or deception to obtain credit on an examination or assessed work in a college course. Cheating may include the use of unauthorized materials or the failure to observe the instructions of an academic exercise. c. “Multiple Submissions” is defined as the resubmission by a student of any work which has been previously submitted for credit in identical or similar form in one course to fulfill the requirements of another course (concurrent or otherwise), without the permission of the instructor of the current course. d. “Coercion” is defined as threatening personal/professional repercussions against an instructor in an effort to coerce the instructor to change a grade. e. “Inappropriate Collaboration” is defined as the sharing of actual completed or graded assignments or documents, with other students within DIU. If a student has questions about whether something would be considered an inappropriate collaboration, he or she should consult with his or her instructor.

2. Harassment Harassment is the use or display of words or imagery, on any basis that creates a hostile and intimidating environment so severe or pervasive to impair a student’s or faculty member’s participation in teaching and learning activities.


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3. Obstruction or Disruption Any interference or disruption of the teaching, learning, or administration within the University community.

4. Failure to Comply Resisting or obstructing University officials in the performance of or the attempt to perform their duties. Failure to comply with directions of a University official acting in the performance of their duties.

5. Violation of Disciplinary Conditions Not complying with the sanctions set forth by the Student Services Office, the Internal Academic Committee or the President.

Faculty Expectations Regarding Assignment Preparation Faculty members expect students to adhere to the following guidelines with respect to the preparation of graded assignments:

Unless the assignment description explicitly states otherwise, all work he or she submits will be his or her own. Students are encouraged to share ideas and questions about work as it is worked on, but the work itself should not be shared. If he or she would like to work with others, it is best to check first with the faculty member.

In assignments and discussions, the student will state his or her own ideas in his or her own words, clearly citing any borrowed words or ideas. Exceptions would be course content or assignment instructions that ask him/her to apply templates, data, or information contained in the course materials or to use ideas generated in course discussions.

For a quiz or exam, the student will work independently, without sharing answers with others.

For a group project, the student will share work with other members of his or her team, but not outside of his or her team.

All information from course materials, whether online or textbook, can be used as sources for course assignments without formal citation. However, guidelines for source documentation and plagiarism apply. For example, if a student is to borrow verbatim from course content, he or she will provide proper acknowledgement via quotation marks or citations. If he or she uses information, words, or ideas from sources outside the course, the student will cite his or her sources. He or she will not share finished or draft work (individual or group project) with others unless explicitly directed to do so by course materials or faculty member. Providing such work may create a situation where another individual would violate the Code of Conduct.


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Plagiarism To prevent and detect cases of plagiarism and cheating, all assignments for every undergraduate and graduate course at this institution may be scanned with plagiarism detection software such as “Turnitin’s Originality Checking which ensures originality, as well as use of proper citation” (retrieved from http://www.turnitin.com). Sanctions for plagiarism or cheating can range from failure on an individual assignment or the entire course to expulsion from the institution. Each student enrolled in a course agrees that, by taking such course, he or she consents to the submission of all required work for textual similarity review by to detect plagiarism. Each student also agrees that all work submitted to any such service may be included as source documents to that service’s database, solely for the purpose of detecting plagiarism of such work. Whenever a student has any doubts or questions about appropriate work processes or academic integrity standards, the student should check with the faculty member teaching the course to clarify his or her expectations. Plagiarism is a very serious offense that will result in the following sanctions: 1st Offense: Failure of the assignment in which the action occurred. 2nd Offense: Failure of the course in which the action occurred. 3rd Offense: Dismissal from the institution. In all documented cases of plagiarism, the instructor of record shall notify the affected student in writing of the instructor’s decision to file charges. All charges of plagiarism will be made in writing and forwarded to the Dean along with supporting documentation or evidence. The Office of the Dean shall maintain a record of all complaints of plagiarism. The Office of the Dean shall send a letter to the affected student stating the sanctions to be taken and informing the instructor. All appeals of sanctions must be made by the student within 10 days of the mailing of the official letter notifying the student of the action. Appeals of sanctions are made with the assistance of the student’s academic advisor. The appeal of sanctions shall be first directed to the President. It is the responsibility of the student to submit to the President a written basis for the appeal that details either an unknown inequity or clerical error of process. No other appeals shall be heard. The President shall review all pertinent documentation and decide on the appropriateness of the sanction. The President shall notify appellants of the decision within two weeks of receipt of appeal. The decision of the President shall be final.


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4.3.4 Student Disciplinary Procedures – DIU Grievance Policy Referral of Complaints The DIU Grievance Policy is designed to provide a formal procedure to address issues requiring resolution and to promote honesty and respect inherent in and essential to the educational process and work environment of its students and faculty. This policy is applicable to all students, administration, and faculty of DIU. A grievance on the part of a student, staff, or faculty may arise out of a decision or action taken by a fellow student, or a faculty or staff member in the course of his or her official duty which is either in violation of policies or procedures or constitutes arbitrary, capricious, or unequal application of written policies or procedures. DIU believes that there should not be any problem that cannot be resolved through close cooperation between students, faculty, and staff administrators. Fundamental to the process is the principle that all parties have made a good‐faith effort to resolve the grievance prior to initiating this process. Every attempt needs to be made to ensure that the party has sought resolution of the grievance at the appropriate levels (for example with a student's instructor, the Dean, or the President of the University). Following are the steps recommended to resolve grievances, problems, complaints, etc. Step 1: The student is encouraged to resolve the problem informally with the faculty or staff member involved. Step 2: If Step 1 does not resolve the problem, the student is encouraged to communicate informally with the faculty or staff member's supervisor. Step 3: If Step 2 does not resolve the problem, the student should submit a written letter to the Dean of DIU, explaining the situation. Any supporting documentation must be attached to the letter. This letter must be submitted within one month of the grievable action. The student has the right to forego the first two steps of this process and submit a letter of grievance directly to the Dean if so desired. Step 4: After reviewing the grievance, the Dean shall attempt to resolve the situation directly to the mutual satisfaction of all parties. Step 5: If such resolution is unsuccessful, the Dean will refer it to the DIU Academic Committee, which shall conduct a hearing and render a decision. The Committee shall review the grievance and render a decision in writing no later than 30 days after the letter is submitted. Step 6: The student may appeal, in writing, any decision of the Academic Committee to the President of DIU. An appeal may also be made to the President in cases of probation, suspension, expulsion, and/or other disciplinary action. The President's decision shall be in writing, and it shall be final.


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Sanctions When a student is found to be in violation of a policy or regulation, one or more of the following sanctions may be imposed: 1. Exclusion – The student may be removed from a course or a student group or no longer be allowed to participate in other student community events. 2. Warning – Notice to the student that a violation has occurred and that any repeated violation may result in suspension or dismissal. 3. Censure – The student may not be allowed to comment on a specific topic or in specific forums. 4. Disciplinary Probation – A sanction imposed for a specific period of time during which a student must demonstrate conduct that conforms to the Student Code of Conduct. 5. Records Hold – All academic records will be unavailable to the student until such a time as the conditions imposed as part of another sanction are satisfied. 6. Suspension – Suspension is the termination of student status for a specific period of time. Reinstatement may occur only if:

The student has complied with the terms and conditions of an imposed sanction.

The student is academically eligible.

The student does not have a records hold on his/her file.

The student meets the required deadline for reinstatement stipulated in the sanction. 7. Dismissal – A student may be dismissed from the institution. Reinstatement requires the specific approval of the Dean of DIU. 8. Revocation of a Degree – Subject to the agreement of the President, a degree may be revoked if it is determined that it was fraudulently obtained. Students Requiring Special Assistance Students should contact individual instructors for any issues related to the course curriculum. Students are also encouraged to contact the Dean for any issues or problems relating to the program, their career, or that may be of a personal nature. Should these be of an academic nature then the Dean will take these concerns to the instructor who must then document as to actions implemented. Assignment Extension Policy Assignment extensions may be granted if extenuating circumstances exist. Extensions can be applied for using DIU’s Assignment Extension Form. This is available through the administrative offices. Extensions should be requested at least three days prior to the submission date.


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If approved, a copy of the form or staff member’s email, indicating details should be attached to the assessment item when it is submitted. An extension of more than one week would not normally be granted. Resubmission Policy Resubmission of assignments will only be allowed in exceptional circumstances, be limited to a maximum of one task per unit, and will be considered on a case‐by‐case basis by the instructor. In so doing, the following applies:

A student may resubmit without prejudice: ‐ Where an assessment does not conform to the assignment requirements ‐ Where the paper has not been graded A paper can normally receive a maximum grade of Pass when a student resubmits a paper for which a grade has been given and where the following has been determined: ‐ Plagiarism ‐ The submitted work is less than or exceeds the stated word limit by greater than 20 %

4.3.5 Faculty and Management Ethical Standards

Delta International University (DIU) expects its faculty to act in a professional manner at all times. The following are examples of unprofessional behavior:

Unexcused absenteeism (from online correspondence with students and administration)

Unethical research practices

Antisocial behavior, such as harassment

Failure to attend a meeting with the administrative board without appropriate explanation

Theft and/or intentional damage to property

Spreading false or incorrect information about the University, its personnel, or activities

Other acts viewed as aberrant conduct.

Faculty Evaluation

At the end of every course, the students will be asked to complete an evaluation questionnaire. It covers the subject matter, subject coverage, subject organization, lecture content, teaching methodology, overall presentation and book(s) used. There is also space for individual comments.

This evaluation is confidential and anonymous. All of the individual evaluation sheets will be summarized. This summary goes to the Dean and to the respective faculty after he/she has submitted the final grades.

These evaluations are treated very seriously and are used to select faculty for future delivery of programs.


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Appeals A student may appeal his/her grades if there is sufficient justification to do so. The student should first review the examination script and then discuss the script with the respective faculty member(s). If the student has grounds for further action, he/she may appeal the grades in writing to the Dean including the reasons for the disagreement. The Dean may reject or accept the appeal. The decision of the Dean can be appealed to the President of DIU. The President’s decision is final.

4.3.6 Dispute Resolution Process Awareness Arrangements The DIU dispute resolution policies and procedures are set out in the DIU Grievances Policy and described in the Student Code of Conduct. Any changes to this policy are published on the DIU website and in the DIU Catalog and Student Handbook.


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5. Admission Standards

5.1 Admission Requirements for BBA, MBA, and MPA Programs

DIU admits qualified students of any race, color, and national or ethnic origin. It does not discriminate against a handicap of any kind in the admissions process or in access to its programs.

5.1.1 Admission Requirements for the BBA Program To apply for the BBA Program, applicants should have completed at least their high school education. In exceptional circumstances, applicants without a high school graduation certificate will be considered for mature entry. All applicants must furnish us with the following:

Application Form – Submitting a completed application for admission to the program (available online and in this catalog) with a US$150 non‐refundable application fee.

Most recent CV/resume – Including the applicant’s full mailing address, email address, telephone number, work experience, the full address of the high school. The name and address of the applicant’s most recent employer must be indicated as well.

A scanned copy of the applicant’s high school diploma and transcripts. (An official hard copy of the high school transcripts will be required prior to graduation).

A scanned copy of official government identification (such as passport, driver’s license, national ID card etc.)

Non‐native English speakers should provide DIU with the results of the Test of English as a Foreign Language (TOEFL). Applicants must receive a minimum of 500 on the Paper‐Based Test (TOEFL PBT) and 61 on the Internet‐Based Test (IBT) or a minimum of 85% on the DIU English entrance exam.

All documents in a foreign language should be translated into English. All official copies and translations should be certified and/or notarized. Students can send the application documents by email (preferred) or post. The DIU Admission Committee’s decision for acceptance will be based on predictors of academic success and will include such factors as previous academic grades and records, as well as prior work experience. Mature Entry Requirements for the BBA program:

1) Non‐native English speakers should provide DIU with the results of the Test of English as a Foreign Language (TOEFL). Applicants must receive a minimum of 500 on the Paper‐Based Test (TOEFL PBT) and 61 on the Internet‐Based Test (IBT) or a minimum of 85% on the DIU English entrance exam.


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2) The applicants must have demonstrated work experience: a. At least 10 years of experience in the general area of study in positions that

demonstrate steady advancement, and b. 2 letters of recommendations from recent employers.

5.1.2 Admission Requirements for the MBA and MPA Programs To apply for the MBA and the MPA Programs, applicants should have completed at least a Bachelor degree from a recognized University. All applicants must furnish us with the following:


Most recent CV/resume – Including the applicant’s full mailing address, email address, telephone number, and complete work experience (including the name and contact information of the applicant’s most recent employer). The full address of the university from which the applicant received his/her undergraduate degree should be included.

A scanned copy of the applicant’s Bachelor degree and transcripts. (An official hard copy of the transcripts will be required prior to graduation)



All documents in a foreign language should be translated into English. All official copies and translations should be certified and/or notarized. Students can send the application documents by email (preferred) or post. Applicants must be at least 23 years of age at the time of application for the MBA or MPA Programs. The DIU Admission Committee’s decision for acceptance will be based on predictors of academic success and will include such factors as previous academic grades and records, as well as prior work experience. Mature Entry Requirements MBA/MPA:

1) Non‐native English speakers should provide DIU with the results of the Test of English as a Foreign Language (TOEFL). Applicants must receive a minimum of 500 on the Paper‐Based Test (TOEFL PBT) and 61 on the Internet‐Based Test (IBT) or a minimum of 85% on the DIU English entrance exam.

2) Applicants must have completed high school.


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3) Applicants must take the GMAT test and score a minimum of 500. 4) Applicants must have demonstrated work experience:

a. At least 10 years of experience in the general area of study in positions that demonstrate steady advancement, and

b. 2 letters of recommendations from recent employers.

5.1.3 Schedule

Students may take courses in any order they wish, as long as prerequisites are met.

All courses are given over an eight‐week period. Final examinations take place during the last week of the course. The schedule is prepared every year.

5.2 Credit Transfer

Credits earned in other programs will be transferred, provided that they represent:

credits earned at similar or complementary programs.

no more than 30 credits (or equivalent) or a maximum of 50% of the total number of credits required to complete the DIU program.

credits that have been granted by an institution that is recognized.

DIU accepts academic credits earned from accredited/approved academic institutions when the course content is deemed equivalent to our own. The number of transfer credits granted for each course depends on the other college’s definition of its credit system. Credits from a school that also operates on a semester credit system transfer one‐to‐one. Credits from schools on a quarter credit system will transfer in a ratio of 2/3 semester credit for each quarter credit on a course‐by‐course basis, rounded to the nearest whole credit. For example, a course for which the student earned three quarter credits at another college will transfer to DIU as two semester credits; a course with four‐quarter credits would transfer as three semester credits. Previously earned credit will be assessed during the admission process. A $100 fee is assessed for evaluation of external credits. Please see Tuition and Fees for more information. Generally speaking, applicants wishing to transfer in credits earned at institutions located outside the United States must have their academic transcripts evaluated and certified by a National Association of Credential Evaluation Services, Inc. (NACES) member organization. Exceptions may be made to this rule if DIU has deemed that the information provided and that the region or school from which the transfer is made exhibits sufficient transparency that allows DIU to make its eligibility assessment on its own. Applicants transferring in a degree need to request a General Report. Applicants wishing to transfer credits toward specific courses in the DIU curricula must request a Course‐by‐Course report.


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Students should request that the assessing organization send the evaluation and transcripts directly to DIU. Any fees required by this organization are to be covered by the applicant. To apply for transfer credits:

Pay the $100 evaluation fee

Submit official transcripts for any and all of the transfer credits you wish to receive credit for

Submit course descriptions for any and all appropriate courses 5.2.1 The Process for Evaluation The evaluation process will be the responsibility of the Dean. He will be responsible for the assessment of each application for credit transfer in accordance with the guidelines above and should satisfy general education requirements. The process for establishing equivalency for transfer work substitutes will be based upon equivalency to college‐level education and a balance between theory and practice. The syllabus for each course for which prior learning recognition is sought will be examined for content in terms of theory and practice and to establish if the skills and competencies learned are similar in content to the DIU course syllabus. 5.2.2 Notice Concerning Transferability of Units and Degrees Earned at our University In general, qualifications from officially recognized and licensed universities are widely recognized; however, prospective students are advised to check with their respective school districts, state, professional organizations and government agencies when licensing and/or credentials are the eventual objective of the prospective student. It is entirely up to the discretion of the college, university or institution for which a student is seeking admission, to decide on the acceptance of the said student into a given degree program and the transferability of units and degrees to other institutions is not guaranteed. It is recommended that if transfer of credit or degree is the eventual goal of the prospective student, that the student contacts all institutions in which the student is potentially interested in seeking enrolment to determine acceptance of courses taken at DIU.


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5.3 Graduation Requirements

The graduation requirements for each degree are as follows:

5.3.1 BBA Graduation Requirements The specific number of units to be completed for the BBA Program totals 120 credits. The course areas required for graduation comprise the following: general, core, major, and electives. The minimum duration for the program is 3 years, and a total of 40 courses are required for completion. The number of credits for each course area and their composition are shown below:

Specification Credits Running Total

Required Courses in General Education 30 30

Elective Courses in General Education 15 45

Required Courses in Business 45 90

Required Courses in Major 9 99

Elective Courses in Major 21 120

5.3.2 MBA Graduation Requirements For completion of the MBA Program, 51 credits are required. This is based upon 17 months of study. See the table below for MBA requirements:


General Core Courses 15

Major Core Courses 9

Major Elective Courses 6

General Elective Courses 15

45

+ Management Consulting* 6 51

*Students who intend to pursue a further academic career may elect to take the RP5202 Research Project option in place of the MG5234 Management Consulting course.

9 54


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5.3.3 MPA Graduation Requirements For completion of the MPA Program, 51 credits are required. This is based upon 17 months of study. See the table below for MPA requirements:

5.3.4 Research Project Option The Research Project is a standard part of any Masters program in North America. The Research Project is designed to prepare students for the rigors of postgraduate studies. Should anyone be considering the possible continuation of their academic career past the Masters level, then they are strongly urged to take this option.

Specification Credits Total Credits

Core Courses 15

Elective Courses 30 45



9 54


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5.4 DIU Grading System Passing grades, unless otherwise specified in the course descriptions, are as follows: A, B, C, and D for the Bachelor program, and A, B, and C for the Master programs. 5.4.1 Tables of Grades BBA Table of Grades

Percentage Grade GPA P/NP*

≥93 A+ 4.0 P

≥90 A‐ 4.0 P

≥86 A‐ 3.7 P

≥83 B+ 3.4 P

≥80 B 3.1 P

≥76 B‐ 2.8 P

≥73 C+ 2.5 P

≥70 C 2.3 P

≥65 C‐ 1.5 P

≥60 D 1.0 P

<60 F 0.0 NP

MBA/MPA Table of Grades

Percentage Grade GPA P/NP*

≥93 A 4.0 P

≥90 A‐ 3.7 P

≥86 B+ 3.3 P

≥83 B 3.0 P

≥80 B‐ 2.6 P

≥76 C+ 2.3 P

≥70 C 2.0 P

≥50 D 1.0 NP

<50 F 0.0 NP

* P = Pass / NP = No pass


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MBA/MPA: Marks not used in the calculation of the GPA CR completed requirements; no grade assigned F failure; no grade assigned I incomplete IP in progress P pass (represents a grade of C or better) W withdrew with permission WF withdrew failing; results in grade of 1% 5.4.2 Grade Evaluation Coursework is evaluated and grades awarded using a 4.0 Grade Point Average (GPA) system. Courses are graded as A, B, C, D, or F, including “+/‐“ grades. Courses graded as below C (graduate level) and below D (undergraduate level) do not count as credits earned, but they do count as credits attempted for financial aid and Academic Progress purposes. When a course is repeated, only the grade and hours attempted and earned for the last attempt will be used in determining Satisfactory Academic Progress. The minimum cumulative GPA required for graduation from the BBA program is 2.0 (out of 4.0). The minimum cumulative GPA required for graduation from the MBA/MPA programs is 2.7 (out of 4.0). The minimum GPA standards apply to both term and cumulative GPA. Grades will normally be posted with the Registrar’s Office for each student within three weeks of course completion. Only seminars and approved internships utilize the pass/no pass option, and therefore, are not included in GPA calculations. Evaluation measures mastery of program goals and will be primarily based upon the quality of research, written work, contribution to the classroom process, and other assignments. Examinations may be administered for evaluation purposes. Academic Warning

MBA/MPA: Students will be placed on academic warning if the cumulative GPA falls below 2.7 any time after the completion of 15 credits. If it does not exceed 2.7 by the time the next 15 credits are completed, then the student will be dismissed from the program. BBA: Students will be placed on academic warning if the cumulative GPA falls below 2.0 any time after the completion of 15 credits. If the cumulative GPA does not exceed 2.0 by the time the next 15 credits are completed, then the student will be dismissed from the program.


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5.4.3 Failing a Course: Retake Policy If students fail a course, they may elect to write a supplemental examination. The student must notify DIU within 1 month of having received notice of the failure of his/her intention to write the Supplemental Exam. The Supplemental Exam will be administered on a date to be determined by DIU but no later than 90 days after the student has advised the Administration of his/her intention to write the Supplemental Exam. A passing grade will justify the credit being awarded for the course chosen. No retakes are allowed on Supplemental Exams. Students receiving a failing grade (in the course or Supplemental Exam) may elect to pay a Retake Fee in order to retake the course. If a previously failed course is passed on the second try, the passing grade will replace the failing one. Students will be permitted to retake any failed course only once. If a course is failed a second time, the failing grade will remain on the transcript and will be factored into the student’s overall GPA. Students may graduate with failing grades on their transcript as long as they still complete the course requirement for their program (keeping in mind the necessary number of core courses and minimum required GPA of 2.7). 5.4.4 Incompletes In extenuating circumstances, an incomplete (“I”) may be requested by the student two weeks prior to the last class meeting. If an incomplete is granted, unfinished work must be completed within three weeks of the last meeting of the course for which an incomplete is assigned. Approval for extending the three‐week period must be coordinated with the Dean. 1. A professor’s decision to award an incomplete should follow a conversation with the student and include a commitment on the student's part to complete the necessary work for the class within three weeks of the last meeting of the course. 2. At the time a grade of “I” is assigned, the professor must also provide a backup letter grade (A, B, C, etc.), which reflects the mark the student will receive if the additional work is not completed. 3. If the coursework is not completed, all grades of “I” will be converted to the backup letter grade at the end of the approved time period, unless the Dean approves a further extension.


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5.5 Tuition Fees* *(to be reviewed 1/1/2012) 5.5.1 BBA program BBA Online program fees are US$110 per credit. Course requirements are 120 credits, for a total cost of US$13200 plus a one‐time, non‐refundable admission fee of US$150. Minimum duration of the program is 3 years, 4 months. Monthly payments are preferred. 5.5.2 MBA and MPA programs MBA and MPA Online program fees are US$9600*, or approximately US$188.25 per credit, plus a one‐time, non‐refundable admission fee of US$150. Course requirements are 51 or 54 credits* (3 extra credits for those students completing the Research Project). Minimum duration for the program is 16 months. Monthly payments are preferred. *Tuition fees for the 54‐credit option are US$10165, plus the US$150 admission fee.

5.6 Refund Policy DIU policies conform to the industry standard. All advance payments are refundable, within the limits cited below. 5.6.1 Program Withdrawal Refund For refunds due to students who have paid the entire program tuition up front, DIU calculates refunds based on the full tuition cost (published cost per credit) and processes refunds according to the Refund Table (see 5.6.3 below). 5.6.2 Enrollment, Cancellation, and Course Withdrawal Fees Enrollments may be cancelled by midnight of the fifth calendar day from the day the enrollment agreement was signed or submitted electronically. Cancellation under these circumstances will result in a full refund of the course tuition paid. A student may request cancellation by email, fax, or mail. Students must identify the effective cancellation date, which must be on or after the date of notification, and the reason for cancellation. Upon cancellation, all money due to the student will be refunded within 30 days, subject to the following conditions. A student who withdraws from DIU by 4:00 pm Eastern Time on Friday of the week of the term start will be entitled to a full refund of tuition fees paid, less the non‐refundable admission fee. Students withdrawing after the first week will be refunded per the schedule below:


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5.6.3 Refund Table 8‐week course Week 1 100% refund of tuition (admission fee is non‐refundable) Week 2 90% refund Week 3‐4 50% refund After Week 4 No refund Note: The "Week" closes at 4:00 pm Eastern Time on Friday of each week. Any communications received after 4:00 pm Eastern Time Friday will be considered as having been received the following week.

5.7 DIU Course Delivery

5.7.1 Method of Delivery

BBA, MBA, and MPA students will be exposed to a range of top‐quality online academic resources. DIU will ensure that students gain the most from this enriching experience.

All registered students from DIU are granted access to the DIU E‐Learning System.

The duration of both the MBA and MPA programs is a minimum of 16 months.

The duration of the BBA programs is a minimum of 3 years and 4 months.

Students wishing to prolong their academic studies may apply for an extension in order to accommodate their busy work schedules, family lives, etc.

MBA and MPA students must complete 15 courses (45 credits), plus the 6‐credit MG5234 Management Consulting course. Students who intend to pursue a further academic career may elect to take the 9‐credit RP5202 Research Project option in place of the Management Consulting course.

All BBA students are required to complete 40 courses, or 120 credits. 5.7.2 The DIU E‐Learning System Students are able to download course materials, recorded oral lectures, and videos directly through the DIU E‐Learning System. Each registered student is provided with a password to access this service (provided for personal academic use ONLY and not to be given to any other individual for any reason), and the course materials and resources may be downloaded at any time. Students are requested to participate in online forum discussions organized by their professors and are equally encouraged to initiate such conversations with their classmates.


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5.7.3 How we deliver our online programs

A new course will begin every month, and each course runs for two months.

Students will generally be guided by their professors but can contact DIU directly by phone or email at any time.

Students are expected to watch all lectures and study all materials assigned by their professors.

Students are responsible for submitting individual assignments.

Students will have ongoing academic guidance and feedback from their professors, who will remain in contact with students by email in order to monitor their progress.

Professors will inform students of their regular office hours – periods during which they will be available for live online chatting. Outside of regular scheduled office hours, students can contact DIU professors by email to schedule an online meeting or to address any questions they may have concerning the course and assignments.

Students should maintain the same email address during the course of their studies, so as to ensure that they receive all correspondence from DIU professors and administration.

Students should check their email regularly, as course updates and messages from the professor could arrive at any time.

Students contacting their professors by email can expect a response within 24 hours, unless the professor has informed them ahead of time that he/she will be unavailable.

All BBA, MBA, and MPA course materials will be provided to all registered students through the DIU E‐Learning system. In exceptional cases, students may be required to purchase course materials. They will be informed of any such requirements before registering for the course.

General announcements by professors and the DIU Administration will be posted on the online forums, keeping students and the rest of the registered DIU community informed and up‐to‐date.

5.7.4 Examinations

All courses will end with a final examination or equivalent assignment.

Students are required to abide by the rules and guidelines set out by the professor in the course syllabus. Assignments and examinations must be completed and submitted on time. Late assignments will NOT be accepted, and any extensions must be coordinated with and approved by the course professor. Extensions that would delay a student’s completion of the course (e.g. for the final exam) must be approved by the DIU Administration.

Once registered, students will be required to adhere to the DIU Student Code of Conduct. 5.7.5 Library Resources Students enrolled in any degree program offered by DIU will have access to our online library system 24 hours per day, 7 days per week, regardless of their location. This system consists of electronic library resources (online books and journals), as well as access to online periodical databases.


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5.7.6 DIU Faculty Requirements All faculty members teach at a degree level appropriate to their qualifications. The vision, mission, philosophy, and goals as espoused by DIU form a major part of how courses are devised and form an important part of the faculty’s activity. This determines how they teach, how they grade, and how they interact with students. Continually working towards the accomplishment of these goals forms a significant part of each faculty member’s responsibility. Delta International University (DIU) expects its faculty to act in a professional manner at all times. The following are examples of unprofessional behavior:

Unexcused absenteeism (from interactive online sessions)

Unethical research practices

Anti‐social behavior, such as harassment

Failure to attend a meeting with the administrative board without appropriate explanation

Theft and/or intentional damage to property

Spreading false or incorrect information about the University, its personnel, or activities

Other acts viewed as aberrant normal conduct. Faculty Evaluation

At the end of every course, the students will be asked to complete an evaluation questionnaire. It covers the subject matter, subject coverage, subject organization, lecture content, teaching methodology, overall presentation, and books/materials used. There is also space for individual comments.

This evaluation is confidential and anonymous. All of the individual evaluation sheets will be summarized. This summary goes to the Dean and to the respective faculty after he/she has submitted the final grades.

These evaluations are treated very seriously and are used to select faculty for future delivery of programs.


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6. Educational Programs

6.1 Bachelor of Business Administration (BBA) Program 6.1.1 Mission Statement and Program Objectives The mission of the BBA program is to provide academically rigorous instruction in traditional, contemporary, and emerging management theory, research, and practice, and by doing so, to stimulate student interest in management studies and the management profession. The program intends to teach students to understand the nature and structure of organizations, and to contribute both support and leadership in the development of skill sets. Our particular focus on skills is in the areas of management and leadership, human relations, strategy, collaboration, and communication. DIU’s objectives for the BBA program are the following:

1) To provide course experiences and assignments which will help develop students’ proficiency in basic academic skills of writing, speaking, and critical thinking.

2) To provide an orientation to management which emphasizes international, cultural, ethical, legal, organizational‐process, and economic perspectives.

3) To familiarize students with the role of uncertainty, limited information, risk, and conflict in management decision making, so as to help them build an appreciation for ambiguity and prioritization.

4) To provide opportunities for students to analyze critically and to evaluate the assumptions that they make about people and their behavior in organizations.

5) To offer relevant experience in team work and group‐based learning and problem‐solving. 6.1.2 Expected Learning Outcomes

1) Demonstrate basic competency in oral and written communication (defined as writing

which is clear, concise, well organized, well reasoned). 2) Demonstrate critical thinking skills in case analyses and other written and oral

communication exercises. 3) Demonstrate understanding of managerial issues and problems related to the global

economy and international business. 4) Demonstrate a basic grasp of how the legal system and regulatory system affect

management decision making. 5) Demonstrate familiarity with social responsibility issues that managers must address,

including (but not limited to) business ethics, cultural diversity, and environmental concerns.

6) Demonstrate understanding of organizational conflict and conflict resolution, power, and organizational politics, so as to cope effectively with these processes when confronted in "real‐world" business and managerial situations.


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To meet these objectives, students are required to pass courses in the following three areas:

1‐ Core Business Courses, 2‐ General Education Courses, and 3‐ Elective Business Courses.

6.1.3 Admission Requirements for the BBA Program To apply for the BBA Program, applicants should have completed at least their high school education. In exceptional circumstances, applicants without a high school graduation certificate will be considered for mature entry. All applicants must furnish us with the following:


Most recent CV/resume – Including the applicant’s full mailing address, email address, telephone number, work experience, the full address of the high school. The name and address of the applicant’s most recent employer must be indicated as well.

A scanned copy of the applicant’s high school diploma and transcripts. (An official hard copy of the high school transcripts will be required prior to graduation)



All documents in a foreign language should be translated into English. All official copies and translations should be certified and/or notarized. Students can send the application documents by email (preferred) or post. The DIU Admission Committee’s decision for acceptance will be based on predictors of academic success and will include such factors as previous academic grades and records, as well as prior work experience.


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6.1.4 BBA Curriculum 120 credits are required for graduation, as outlined below:


Required Courses in General Education 30 30

Elective Courses in General Education 15 45

Required Courses in Business 45 90

Required Courses in Major 9 99

Elective Courses in Major 21 120

Note: DIU reserves the right to change the semester in which a course is offered in order to accommodate student and scheduling needs.

6.1.4.1 REQUIRED COURSES in General Education (30 Credits) DIU encourages students to develop both breadth and depth of learning by requiring 42 credits of General Education courses. Electives can be chosen with the consent of departmental advisors. All students are required to take the following courses in General Education:

Course Credits

GE 105 Introduction to Business Management 3

GE 106 Business Mathematics 3

GE 108 Introduction to Computer Science 3

GE 109 Introduction to Statistical Analysis 3

GE 110 Logic and Critical Thinking 3

GE 111 Communication 3

GE 112 History of Western Civilization 3

GE 113 Introduction to Ethics and Philosophy 3

GE 114 Business English I 3

GE 115 Business English II 3


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6.1.4.2 ELECTIVE COURSES in General Education (12 Credits) Students choose courses with the assistance of advisors, professors, or the Dean. Each student must have 12 elective credits in General Education from the following list. See the tables below for available courses.

Course Credits

GE 116 History of Film 3

GE 117 Art History 3

GE 118 Revolutions in Science and Technology 3

GE 119 Energy and Environment 3

GE 120 Database and Database Systems 3

GE 121 Spread Sheet Analysis using Computer Technology 3

GE 122 Fundamentals of Social Sciences 3

GE 123 Psychology and Human Communications 3

GE 124 Foreign Policy of the USA 3

GE 125 Introduction to International Relations 3

GE 126 Fundamentals of Politics 3

GE 127 Leadership 3

GE 128 Constitution and Law of the United States 3

GE 129 Introduction to Cultural Anthropology 3

GE 130 History of Asia and the Middle East 3

GE 131 Great Traditions of China and Japan 3

GE 132 Colonization and Post Colonization 3


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6.1.4.3 REQUIRED COURSES in Business (45 Credits)

Students must take each of the following 15 Business courses, for a total of 45 credits:

Course Prerequisite(s)

AC1201 Accounting I (None)

AC1202 Accounting II AC1201 Accounting I

AC2201 Management Accounting AC1202 Accounting II

EC2202 Microeconomics (None)

EC2203 Macroeconomics EC2202 Microeconomics

FN1201 Principles of Finance (None)

FN2202 Principles of Corporate Finance FN1201 Principles of Finance, EC2202 Microeconomics, and GE 109 Introduction to Statistical Analysis

MK1201 Principles of Marketing (None)

MK2201 Advanced Marketing MK1201 Principles of Marketing

MG1201 Introduction to Business (None)

MG2201 Introduction to Management MG1201 Introduction to Business

MG2203 Strategy and Business Policy

FN1201 Principles of Finance, MG2201 Introduction to Management, MK2201 Advanced Marketing, and AC2201 Management Accounting

OP1201 Business Quantitative Methods GE 106 Business Mathematics

OP2202 Introduction to Operations Management GE 109 Introduction to Statistical Analysis

IS2203 Management Information Systems (None)

6.1.5 BBA Majors Offered (Required and Elective Courses) To earn a degree major, which will be recorded on their transcript, students are required to complete a minimum of 10 courses (30 credits; 3 required and 7 elective courses) in that particular area. If a student does not want to focus on a particular major, he/she is permitted to select courses from multiple areas.


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DIU currently offers 3 majors for the BBA Program:

Management

Human Resource Management

Marketing

6.1.5.1 Requirements to Complete a Major The requirements for all majors are at the discretion of DIU and therefore may be subject to change during the student’s matriculation period. Moreover, DIU reserves the right to establish a set of criteria for admission to a particular specialization. Students are eligible to major in any area of specialization offered by DIU. Students must declare their intended majors in a letter, fax, or email addressed to the Dean, who must approve all applications. 6.1.5.2 BBA: Major in Management

All of the courses in this section require Introduction to Business (MG1201) as a prerequisite. See course description for individual prerequisites. All courses offered are three credits.

Required Courses for Major in Management (9 credits) MG3206 Leadership and Motivation MG3204 Human Resource Management MG3212 Organizational Behavior

Elective Courses for Major in Management (21 credits) A concentration in Management requires the three (3) courses above and any seven (7) courses from the elective course list below: MG3201 Business Communications MG3202 Principles of Business Ethics MG3207 Negotiations in Business MG3208 Contemporary Management Thought MG3209 International Management MG3210 International Business MG3211 Small Business Management MG3213 Managing Change MG3299 Selected Topics in Management MG4202 Compensation Management


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MG4203 Performance Management OP3215 Business Time Series Forecasting 6.1.5.3 BBA: Major in Human Resource Management All the courses in this section require Introduction to Business (MG1201) as a prerequisite. See course description for individual prerequisites. All courses are three credits. Required Courses for Major in Human Resource Management (9 credits) MG3204 Human Resource Management MG3212 Organizational Behavior MG4203 Performance Management Elective Courses for a Major in Human Resource Management (21 credits) A concentration in Human Resource Management requires the three (3) courses above and any seven (7) courses from the elective course list below: MG3201 Business Communications MG3206 Leadership and Motivation MG3207 Negotiations in Business MG3208 Contemporary Management Thought MG3209 International Management MG3210 International Business MG3211 Small Business Management MG3212 Organizational Behavior MG3213 Managing Change MG3299 Selected Topics in Management MG4202 Compensation Management MG4203 Performance Management OP3215 Business Time Series Forecasting 6.1.5.4 BBA: Major in Marketing All of the courses in this section require Principles of Marketing (MK1201) as a prerequisite. See course description for individual prerequisites. All courses are 3 credits. Required Courses for a Major in Marketing (9 credits) MK3202 Marketing Communications MK3203 Marketing Research MK3208 International Marketing


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Elective Courses for a Major in Marketing (21 credits)

A concentration in Marketing requires the three (3) courses above and any seven (7) courses from the elective course list below:

MK3204 Advertising Management MK3205 Retailing MK3206 Retail Merchandising and Sales Promotion MK3207 Internet Marketing MK3209 Business Marketing MK3210 Services Marketing MK3212 Fundamentals of Selling MK3213 Public Relations MK3214 Brand Management MK3215 Non Profit Marketing MK3216 New Product Marketing MK3218 Marketing Channels MK3219 Event Marketing MK3299 Selected Topics in Marketing OP3202 Logistics and Supply Chain Management OP3215 Business Time Series Forecasting IS3201 eCommerce IS3217 eCommerce Marketing


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6.2 Master of Business Administration (MBA) Program 6.2.1 Mission Statement and Program Objectives The Master of Business Administration at DIU offers an ambitious curriculum that puts students in the middle of the emerging global economy. It provides a framework for understanding markets and the international operations of companies. The DIU MBA program helps students to develop the practical skills needed to operate a business effectively in a world where international competition thrives. The mission of the MBA program is to provide students with a high‐quality Masters‐level education in the field of business administration. The program is designed to prepare students for positions of increasing responsibility and leadership in the business and public administration fields. The DIU MBA Program has the following objectives: 1. Students must demonstrate a high degree of critical thinking and communication skills.

i) Students must be able to communicate effectively in the written and oral form and in a way that is appropriate for the existing objectives and audience.

ii) Students must be able to evaluate information, its sources, critical issues, and problems, and offer a range of problem‐solving strategies.

iii) Students must have the ability to integrate selected information into their knowledge base. iv) Students must be able to analyze issues critically using their newly acquired knowledge base and predict possible consequences in the potential implementation of solutions.

2. Students must be able to apply theoretical and practical skills in dealing with the myriad of

potential issues in the corporate decision making process. i) Students must be able to assess the importance and development of organizational human and business issues.

ii) Students must be able to identify, describe, and explain a range of corporate processes, procedures, policies and concepts that ensure the smooth functioning of small and large organizations.

iii) Students must be able to assess the impact of outside forces such as the competition, interested stakeholders and the public interest aspect. This might include legal, ethical, social, economic, technological and international issues.

3. Students must be able to demonstrate collaboration and teamwork in the learning and problem‐

solving process. i) Students must be able to identify, describe, and discuss perspectives and best practices with regards to a team‐based approach to leadership in an organization.

ii) Students must be able to apply a modicum of interpersonal and leadership skills in team‐based learning and work activities.

iii) Students must be able to exercise the appropriate leadership and management skills in the course of developing a professional approach to the workplace and must also be able to differentiate between the two.


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6.2.2 Expected Learning Outcomes

1) Critically analyze an industry and a specific firm within an industry. 2) Synthesize important relationships across business disciplines. 3) Interpret ethical and legal concerns of stakeholders and be able to comply with codes and regulations. 4) Communicate effectively, both verbally and in writing, the ideas and arguments associated with business issues. 5) Explain and apply analytical constructs to business problem solving. 6) Design organizations to fit the specific business issues and formulate reasonable and logical implementation decisions. 7) Recognize and understand the special opportunities and challenges presented by the global business environment.

6.2.3 Admission Requirements for the MBA Program To apply for the MBA program, applicants should have completed at least a Bachelor degree from a recognized University. All applicants must furnish us with the following:






All documents in a foreign language should be translated into English. All official copies and translations should be certified and/or notarized. Students can send the application documents by email (preferred) or post. Applicants must be at least 23 years of age at the time of application for the MBA Program. The DIU Admission Committee’s decision for acceptance will be based on predictors of academic success and will include such factors as previous academic grades and records, as well as prior work experience.


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6.2.4 MBA Graduation Requirements


6.2.5 GENERAL CORE COURSES for the MBA All students in the MBA program must take 15 credits from this list (5 courses). After the 15‐credit requirement has been met, any additional courses taken from this list that are also found on the list of courses for the MBA Majors (see section 6.2.7) may be applied towards that requirement. Extra General Core courses taken may also be used as General Electives, as needed. *Note: For students having taken both RP5202 Research Project and MG5234 Management Consulting, MG5234 Management Consulting can be considered as either a core or elective course, as needed. AC5201 Principles of Accounting FN5201 Finance FN5203 International Economics IS5201 Management Information Systems MG5201 Organizational Behavior MG5202 Strategic Management MG5207 Human Resource Management MK5201 Marketing Management OP5202 Quantitative Models & Operations Management Course codes: AC Accounting BL Business Law EC Economics FN Finance IS Information Systems


General Core Courses 15

Major Core Courses 9

Major Elective Courses 6

General Elective Courses 15

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9 54


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MG Management MK Marketing OP Operations Management RP Research Project 6.2.6 Sample MBA Curriculum

Students may take courses in any order they wish as long as courses meet all prerequisites. The following schedule is an example of a complete MBA curriculum. Students are encouraged to select an alternative schedule within the curriculum that best fits their interest and needs.

No. CRN Course Description Credits

1 AC5201 Principles of Accounting 3

2 FN5201 Finance 3

3 FN5203 International Economics 3

4 MG5202 Strategic Management 3

5 MK5201 Marketing Management 3

6 OP5202 Quantitative Models & Operations Management 3

7 IS5201 Management Information Systems 3

8 MG5207 Human Resource Management 3

9 MG5229 Management & Organization 3

10 MG5221 Entrepreneurship 3

11 OP5203 Project Management 3

12 OP5204 Production Management 3

13 MK5208 eCommerce 3

14 MG5214 Intercultural Management 3

15 MG5235 Climate Change & Management 3

+ MG5234 Management Consulting 6

Total 15 Courses + Management Consulting 51


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MBA Course Requirements

Students must have earned 51 credits in order to graduate from the MBA program. They must complete a minimum of 16* courses, including:

5 General Core courses (15 credits) 3 Major Core courses (9 credits) 2 Major Elective courses (6 credits) 5 General Elective courses (15 credits) MG5234 Management Consulting* (6 credits)

*Students who intend to pursue a further academic career may elect to take the 9‐credit RP5202 Research Project instead of MG5234 Management Consulting. Students who select this option will graduate with 54 credits instead of 51. Additional fees apply for the 3 additional credits.

MBA Major

Each student must complete 15 credits (5 courses) within his or her selected major.

Following the completion of 5 General Core courses, students may elect to take additional General Core courses that satisfy the requirements of the MBA Major they have chosen.

See next section for details on MBA majors.

6.2.7 MBA Majors The MBA program offers five possible majors:

o Finance o Information Systems o Management o Marketing o Operations Management

Note: The requirements for all majors are at the discretion of DIU and therefore may be subject to change during the student’s matriculation period. Moreover, DIU reserves the right to establish a set of criteria for admission to a particular specialization.


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6.2.7.1 MBA: Finance Major

The finance specialization prepares students for a career in the private and public sectors of the economy. It prepares managers to assume key positions of responsibility and to perform a wide variety of assignments within an organization. The program emphasizes financial management practices and issues, as well as an understanding of their implications in an increasingly global economy. The student will acquire the skills necessary to implement solutions in the fields of accounting and finance.

Required Courses for a Major in Finance (9 credits) FN5201 Finance FN5205 Principles of Corporate Finance FN5206 International Finance Elective Courses for a Major in Finance (6 credits) A major in Finance requires the three Finance courses above and two (2) courses from the elective course list below: FN5203 International Economics FN5204 Financial Institutions and Markets FN5207 Finance for NGO

6.2.7.2 MBA: Information Systems Major

Information Systems is the merger of business with computer science. Managers in the field of Information Systems must be able to understand and use computer technologies to render companies more efficient by allowing for a number of tasks to be taken care of by computers, algorithms, and/or robots. Information Systems managers must also be able to integrate new technologies with people in order to achieve goals and objectives in a systematic and productive manner. Through a series of up‐to‐date readings, case studies, and real‐world experience gained by our professors, our students will be able to grasp quickly a number of intermediate and advanced concepts in this field of study. Required Courses for a Major in Information Systems (9 credits) IS5201 Management Information Systems IS5202 Business Intelligence – Data Warehouse & Data Mining IS5204 Decision Analysis and Decision Support Systems


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Elective courses for a Major in Information Systems (6 credits) A major in Information Systems requires the three Information Systems courses above and two (2) courses from the elective course list below: IS5203 Telecom Management IS5205 Managing E‐Business Systems IS5206 Business Modeling and Simulation IS5207 Enterprise Resource Planning (ERP) IS5208 eCommerce 6.2.7.3 MBA: Management Major A Major in Management prepares students for careers as managers who would like to understand the functioning and increasing globalization of business. Students will:

have the ability to visualize and understand the organization, the factors critical for its success, and the processes that can empower people to reach their objectives;

be able to organize tasks, delegate responsibilities, communicate priorities, and lead and motivate others to work together to accomplish shared goals; and

be capable of identifying and analyzing problems and of taking corrective action, and know how to reward performance.

Required Courses for a Major in Management (9 credits) MG5201 Organizational Behavior MG5202 Strategic Management MG5207 Human Resource Management Elective Courses for a Major in Management (6 credits) A major in Management requires both the above Management courses and two (2) courses from the elective course list below: MG5204 Strategic Planning MG5206 Leadership and Motivation MK5201 Marketing Management MG5212 Decision Making Sciences MG5213 Business Communications


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6.2.7.4 MBA: Marketing Major

Marketing is a complex and multifaceted topic, and it demands that the practitioner be competent across a wide range of knowledge and skills. As a marketing executive, a young entrant may be asked to carry out many different functions. A marketing manager is responsible to various stakeholders such as shareholders, fellow employees, and others.

A marketing manager requires an ability to absorb information quickly and to be able to use his or her analytical, interpretative, and decision‐making skills. Within this area of study, students will also learn a series of practical skills by analyzing international company’s activities through market research projects and promotional campaigns.

The marketing specialization will prepare students for careers in a challenging, fast‐paced, dynamic, and ever‐changing organizational environment. Required Courses for a Major in Marketing (9 credits) MK5201 Marketing Management MK5202 Advanced Marketing Management MK5203 Consumer Behavior and Marketing Strategy Elective Courses for a Major in Marketing (6 credits) A major in Marketing requires the three Marketing courses above and two (2) courses from the elective course list below: MK5204 Integrated Marketing Communications and Interactive Marketing MK5206 Marketing Research MK5214 Strategic Brand Management MK5205 Services Marketing MK5208 eCommerce MK5211 Business‐to‐Business Marketing MK5217 Marketing of Banking Services MK5228 International Marketing 6.2.7.5 MBA: Operations Management Major Operations Management is a core part of any business, be it a small or medium or a large multinational corporation. This essential component of all business activity takes available information and then allows companies to transform this information into goods and services. An Operations Manager is able to use all resources, be it human or other, to enable a company to perform with utmost efficiency. By studying case studies, our graduates will be able to simulate and


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analyze the functioning of various companies, while making suggestions on how to render these companies more efficient and thus more profitable. Required Courses for a Major in Operations Management (9 credits) OP5201 Quantitative Methods for Decision Making OP5202 Quantitative Models & Operations Management OP5203 Project Management Elective courses for a Major in Operations Management (6 credits) A major in Operations Management requires the three Operations Management courses above and two (2) courses from the elective course list below: OP5204 Production Management OP5205 Supply Chain Logistics Management OP5206 Spreadsheet Based Decision Modeling OP5207 Total Quality Management OP5208 Purchasing and Materials Management OP5209 Transportation and Distribution Management OP5210 Business Process Management OP5211 Business Time‐Series Forecasting OP5212 Game Theory Approaches to Bargaining, Conflict, and Negotiation OP5213 Queuing Models and Markov Chain Models OP5215 Technology Management OP5235 Service Operations Management OP5255 Strategic Operations and Supply Chain Management OP5260 Selected Topics in Operations Management


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6.3 Master of Public Administration (MPA) Program 6.3.1 Mission Statement and Program Objectives The Master of Public Administration program at DIU offers an ambitious curriculum that puts students in the middle of the emerging global political environment. It provides a framework for understanding local, regional, and international government. The MPA program helps students to develop the practical skills needed to operate within any government organization and/or NGO in an effective and efficient manner. The mission of our MPA program is to develop highly capable leaders. DIU strives to help students to reach their academic and professional goals by providing them with a high‐quality theoretical and applied instructional program that allows them to achieve success and that prepares them to meet all challenges that they will face in an increasingly complex and changing world. Every graduate should be ready to employ the theories, methods, and practices of public administration, to gain an appreciation of the issues surrounding the public policy field, and to gain the confidence necessary to become a leader in his or her chosen area. The MPA is a broad program designed to prepare students for careers in administration in the public sector. The major goal is to provide students with a generalist perspective of public administration, including tools of decision making, an understanding of the total public administrative system, and a capacity for working within the governmental and nonprofit sector environments. 6.3.2 Expected Learning Outcomes

1. To gain an appreciation of the theoretical and practical aspects and issues of public

administration. 2. To understand the relevant concepts embodied in the literature and found in the industry. 3. To gain the ability to apply these concepts in a systematic fashion in an academic or

professional environment. 4. To learn to work on a collaborative basis and to assume responsibility for own tasks. 5. To display an enhanced level of analytical skills and to be able to apply these to practical

situations. 6. To synthesize information, theories and concepts within the broader context of the economic,

political, legal and social institutional environment. 7. To be able to apply information, theories and concepts received within an international context.


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6.3.3 Admission Requirements for the MPA Program

To apply for the MPA program, applicants should have completed at least a Bachelor degree from a recognized University. All applicants must furnish us with the following:






All documents in a foreign language should be translated into English. All official copies and translations should be certified and/or notarized. Students can send the application documents by email (preferred) or post. Applicants must be at least 23 years of age at the time of application for the MPA Program. The DIU Admission Committee’s decision for acceptance will be based on predictors of academic success and will include such factors as previous academic grades and records, as well as prior work experience.


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6.3.4 MPA Graduation Requirements


6.3.5 CORE COURSES for the MPA All students in the MPA program must take 15 credits from the list below (5 courses). *For students having taken both RP5202 Research Project and MG5234 Management Consulting, MG5234 can be considered as either a core or elective course, as needed. AC5201 Principles of Accounting FN5201 Finance IS5201 Management Information Systems MG5202 Strategic Management MG5201 Organizational Behavior PA5204 Public Budgeting PA5822 Policy Development & Analysis PA5827 Modern Economics & Policy Analysis Course codes: AC Accounting BL Business Law FN Finance IS Information Systems MG Management PA Public Administration RP Research Project

Specification Credits Total Credits

Core Courses 15

Elective Courses 30 45



9 54


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ELECTIVE COURSES: All electives listed in the MBA section are also available to MPA students, however the following courses are specific to the MPA field of study: PA5101 Policy Administration PA5205 Legacy of Administration PA5206 Global Governance PA5821 Public Management 6.3.6 Sample MPA Curriculum Students may take courses in any order they wish as long as courses meet all prerequisites. The following schedule is an example of a complete MPA curriculum. Students are encouraged to select an alternative schedule within the curriculum that best fits their interest and needs.

No. CRN Course Description Credits

1 PA5822 Policy Development & Analysis 3

2 MG5202 Strategic Management 3

3 PA5827 Modern Economics and Policy Analysis 3

4 AC5201 Principles of Accounting 3

5 FN5201 Finance 3

6 PA5204 Public Budgeting 3

7 PA5821 Public Management 3

8 IS5201 Management Information Systems 3

9 MG5207 Human Resource Management 3

10 MG5235 Climate Change & Management 3

11 PA5206 Global Governance 3

12 MG5229 Management & Organization 3

13 PA5205 Legacy of Administration 3

14 PA5101 Policy Administration 3

15 MG5228 Petroleum, Politics, and Power 3

+ MG5234 Management Consulting 6

Total 15 Courses + Management Consulting 51


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COURSE DESCRIPTIONS

Undergraduate‐Level Courses

Required Courses in General Education (30 Credits)

GE 105 Introduction to Business Management, 3 Credits

In order to function effectively in the business world, it is necessary to understand the nature of business and the environment in which it operates. This course covers various methods of library research, utilizing online and traditional methodologies in the area of Business Management. This includes the internal elements and external constituencies. Each business organization has a personality, a character, and a nature of its own. GE 106 Business Mathematics, 3 Credits This course reviews the fundamentals in arithmetic and basic algebra in order to demonstrate the applicability of general mathematics in a professional business setting. It is designed to provide the student with various mathematical techniques to help him/her solve typical business problems. GE 108 Introduction to Computer Science, 3 Credits Introduction to Computer Science emphasizes the use of computers in business. Topics covered will include fundamentals of word processing; spreadsheets and charts; databases, queries, and reports; and the use of presentation software. Microsoft Office Professional and the Microsoft Windows operating system are used. Students must have access to at least the following software applications: Windows XP, Word 2000, Excel 2000, Access 2000, and PowerPoint 2000. GE 109 Introduction to Statistical Analysis, 3 Credits This is a first course in basic statistics, designed to expose the student to both descriptive and inferential statistics. Emphasis will be placed on understanding how statistics can be used in a practical setting. Statistical terminology, techniques, and conclusions will be studied within academic and professional contexts, in order to make the learning more meaningful to the students. Emphasis will be placed on statistical applications, as opposed simply to employing mathematical formulae. Learning how to graph data results and computer‐based statistical analyses will be required.


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GE 110 Logic and Critical Thinking, 3 Credits This course is designed to help students develop their natural ability to reason, to think clearly, critically, and competently, and to sharpen their deductive abilities when encountering new and unexpected situations. Students will (1) learn to understand the basic concepts of logic; (2) be able to produce arguments in an exchange; (3) learn to formulate, analyze, and model logical issues and answers in communication; (4) be taught how to identify apparent fallacies; (5) categorize logical patterns; (6) use diagrams to show logical patterns; (7) understand inductive and deductive argument; and (8) be able to analyze current literature using the principles of logic. Logic is both formal (mathematical) and informal (principles of reason), and this course will focus on the informal side. Emphasis is also placed on improving thinking and critical reading skills, analyzing and evaluating points of view, and constructing sound arguments based on relevant evidence. GE 111 Communication, 3 Credits This course is designed to create a foundation for effective communication in a professional setting. Presentation, interpersonal communication, face‐to‐face debates, argumentations, and critical thought are some of the subjects covered in this course. GE 112 History of Western Civilization, 3 Credits This course covers a study of the principal civilizations of the Western world and their basic contributions to the development of Western tradition. The concepts are intended to develop an understanding of the contemporary world and allow the student to gain an appreciation of diverse cultures. GE 113 Introduction to Ethics and Philosophy, 3 Credits The course presents an examination of the most important tendencies in the areas of the history of philosophy and ethics as they relate to social and political thought. The main focus is on Business Ethics, and emphasis is given to the western schools of thought, although eastern schools will be studied as well. GE 114 Business English I, 3 Credits This course highlights how grammar is used in the English language. Emphasis will be placed on improving the student’s use of proper grammar when expressing him or herself. Material used will be comprised mainly of works by world‐famous authors. Priority will be given to the practical use of English in business.


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GE 115 Business English II, 3 Credits

The course is designed to expand the students’ knowledge of the business world and help to develop the essential communication and language skills needed for business contexts. It aims to build competence, fluency, and confidence in the students, better preparing them to handle social situations, telephone calls, negotiations, meetings, and presentations.

Elective Courses in General Education (12 Credits) GE 116 History of Film, 3 Credits History of Film offers an exhaustive, although quite selective, overview of cinematic history, exploring the basic tools for analyzing the art of film. This course explains how to develop a historical appreciation of film based on a survey of cinematic traditions contained within the narrative, documentary, and experimental forms, and how to acquire a critical, technical, and aesthetic vocabulary relating to specific cinematic practices and structures. GE 117 Art History, 3 Credits The study of Art History is intended to foster a high level of visual (and other forms of) awareness and the development of a critical understanding of works of art, placing them firmly in historical, social, and stylistic context. The course content is chronologically wide ranging, extending from the art of classical antiquity to that of the present day, and includes coverage of a wide variety of media – including painting, sculpture, architecture, printing, photography, installations, film, and video art. GE 118 Revolutions in Science and Technology, 3 Credits This course will address central issues in both the philosophy of science and in the philosophy of technology. These issues include the demarcations of science and pseudo‐science, the nature of scientific reasoning, the formation, structure, and explanatory role of scientific theories, the relationship between science and technology, and the status and character of artifacts. The course focus will be on how philosophers define problems, form questions, and pose arguments regarding modern science and technology. GE 119 Energy and Environment, 3 Credits The course emphasizes the environmental effects of various choices made at each step of the energy cycle and an examination of these choices from both the technological and socioeconomic points of view. The main focuses of the courses are the development and current status of energy sources,


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technologies, consumption patterns, conservation, and energy policies. GE 120 Database and Database Systems, 3 Credits Database systems are powerful, complex facilities for managing data. They provide a rich environment for study from both the external and internal perspectives. From the outside, a database management system is an important part of most application development. This is true for client‐server, Web‐enabled, and peer‐to‐peer applications. On the inside, database management systems contain almost all the sophistication and complexity of an operating system – plus additional functionality not found in operating systems. GE 121 Spread Sheet Analysis using Computer Technology, 3 Credits This course will cover the basics of computer technology in today’s world. Students will focus on the following components of computer proficiency: keyboarding, operating systems, word processing, spreadsheets, database management, presentation graphics, and the Internet. Microsoft Windows XP and Microsoft Office XP will be used to demonstrate these components. Other concepts will also be explored. Students will apply their knowledge to everyday uses of the computer in the business world and in their own lives. GE 122 Fundamentals of Social Sciences, 3 Credits This course is designed to introduce students to the broad and exciting field of the social sciences. Social science explores human behavior through a diverse assortment of disciplines: anthropology, sociology, psychology, economics, history, geography, and political science all fall under the social science umbrella. This course will utilize an interdisciplinary approach in order to study and understand human behavior and various contemporary social issues. GE 123 Psychology and Human Communications, 3 Credits This course examines human communicative behavior, both verbal and nonverbal, from a social psychological perspective. The focus is on the cognitive and social processes that underlie human communication – rather than the content of communication, analysis of the mass media, or communicative efficacy. The early part of the course considers the nature of language, emphasizing speech production and comprehension; the latter part examines social factors involved in speech communication, as well as the role of nonverbal behavior. GE 124 Foreign Policy of the USA, 3 credits This course analyzes the formation and conduct of foreign policy in the United States. The course combines three major elements: a study of the history of American foreign relations; an analysis of the causes of American foreign policy, such as the international system, public opinion, and the media; and a discussion of the major policy issues in contemporary U.S. foreign policy, including


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terrorism, civil wars, and economic policy. GE 125 Introduction to International Relations, 3 Credits This module is designed to introduce students to the prevailing theories of international relations and how they are used and misused in the analysis of contemporary policy issues. Main topics include causal and normative paradigms, the definition and distribution of power, systemic explanations, individual leadership, international institutions and regimes, globalization and interdependence, transnational relations, and the future of international governance. GE 126 Fundamentals of Politics, 3 Credits This is an introduction to the fundamentals of government and political processes at the national, state, and local levels. The success of political processes to channel disputes in a society can play a key role in ensuring a harmonious society, while their failure can lead to frustration that boils over into chaos or revolution. The course’s comparative approach (including a look at how differently politics are organized in other countries) will provide a broader context to determine how well particular government structures and processes may work. GE 127 Leadership, 3 Credits GE 127 aims to help students think critically about what makes for successful leaders and conscientious followers. Though emphasis is placed on leadership and followership in a business setting, lessons and examples are drawn from history, literature, philosophy, sociology, and politics, as well as from the modern business experience. GE 128 Constitution and Law of the United States, 3 Credits This course will provide the student with a background in the U.S. Constitution, the Bill of Rights, the protections contained in these documents, and the constraints imposed on enforcement by Federal and/or State and local law enforcement officers. It provides both traditional and multimedia instruction to promote an understanding of the constitutional frameworks for criminal justice procedures and policies, and to enable student proficiencies in the study of law and its application. GE 129 Introduction to Cultural Anthropology, 3 Credits Anthropology confronts the challenges of culture and diversity in the contemporary social world. This course is designed to celebrate the difference, creativity, and inventiveness expressed through culture, ethnicity, gender, sexuality, and personality. It will also deal with the destructive aspects of culture and social life: the effects of class, caste, ethnic, racial, and gender hierarchies in both simple and complex societies. Cultural anthropology is a social science that provides a comprehensive understanding of human diversity. An introduction to cultural anthropology will introduce students to the history, methods, and theories of the discipline, while primary attention will be given to the


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concept of culture as an analytical tool and to the research methods of ethnographic fieldwork. GE 130 History of Asia and the Middle East, 3 Credits As one of the upper division regional culture courses in anthropology, this course provides an ethnographic and ethnological survey of Asia and Middle East people and culture. It highlights both the change and the resistance to change in several periods. Early civilizations will be examined as well. The effect of the colonial period upon socio‐cultural development is examined through a variety of literature and field notes. The general focus is on relations between humans and environment, between cultures, and within societies. GE 131 Great Traditions of China and Japan, 3 Credits The central Chinese traditions and philosophies studied in this course will be Confucianism, Moism, Legalism, Taoism, and Buddhism. Discussion will focus on texts representing the thought of Confucius, Mencius, Lao Tzu, Chuang Tzu, Mo Tzu, Seng‐Chao, Chi‐Tsang, Hsuan‐Tsang, Fa‐Tsang, Hui‐Neng, and Shen‐Hui. The central themes about Japanese traditions and philosophy will include a study of the impact of Chinese philosophy and the growth of Japanese Buddhism, in particular Zen Buddhism. The work of Dogen and Suzuki will receive particular attention. GE 132 Colonization and Post Colonization, 3 Credits The age of colonialism, for the most part, came to an end after the Second World War. Yet colonization profoundly shaped the world we know today, transforming economies, geographies, identities, and epistemologies. Students of "developing countries" in particular must consider colonial legacies, not only to understand how they have shaped the objects of study, but also how they have structured the very methods and modes of analysis brought to bear on the objects themselves. Aiming to explore the various dimensions of "post‐colonialism," this course will survey such topics as colonial empires, nationalism and decolonization, commodities and violence, and representation and subjectivity. Readings will be drawn from scholarship in several disciplines, from anti‐colonial writings, and from colonial genres such as travelogues.

Required Courses in Business (45 Credits) AC1201 Accounting I, 3 Credits Prerequisite(s): None This course focuses on ways in which accounting principles are used in business operations, introducing the student to basic concepts of Financial Accounting that are applicable to the not‐for‐profit sector as well as the private sector. The primary objective is for students to be able to interpret financial information to help them make more effective decisions.


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AC1202 Accounting II, 3 Credits Prerequisite: AC1201 Accounting II expands on what the student learns in Accounting I by focusing on corporateaccounting. This course discusses how corporations are structured and formed with anemphasis on corporate characteristics. Stocks, bonds, notes, purchase investments, andanalysis of financial statements are included, as well as an in‐depth look at managerialaccounting. Statements of cash flow, budgets, and budget management are also examined. AC2201 Management Accounting, 3 Credits Prerequisites: AC1201, AC1202 The goal of Management Accounting is to examine the general nature of management accounting, as well as the underlying cost terms, systems, and cost behavior. Students will learn about the financial decision‐making process using cost data, with special attention given to Cost‐Volume‐Profit Analysis, ABC Costing, Profit Planning and Forecasting. Standard Costing and Flexible budgets. Relevant Cost and Capital Budgeting will also be discussed. Problem‐solving methodologies are used to illustrate the theories and tools used to make management decisions. EC2202 Microeconomics, 3 Credits Prerequisite(s): None The course on microeconomics is a general introduction to the theories of consumption, pricing and the market system, perfect and imperfect competition, and international trade. Microeconomics is the study of individual economic agents’ choice and the impact of those choices. EC2202 will focus primarily on utility maximizing behavior of consumers, the interaction of supply and demand in setting prices, and profit maximizing behavior of producers. EC2203 Macroeconomics, 3 Credits Prerequisite: EC2202 This course is an introduction to macroeconomics. This subdivision of economics deals with the economy as a whole: aggregate national income and output, government spending and taxation, money banking, monetary policy, and international trade. Microeconomics focuses on individual economic entities, while macroeconomics deals with the overall level of output, its rate of growth, and the level of prices in general. FN1201 Principles of Finance, 3 Credits Prerequisite(s): None This course provides a broad understanding of the basic principles of finance, with an emphasis on


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interest rate determination in competitive market economies, the capital asset pricing model, and the operation of securities markets. FN1201 introduces techniques for effective financial decision‐making and assessing the impact of these decisions on the company's value. The course provides a working knowledge of the concepts, tools, and applications appropriate for financial decision‐making as it operates within the framework of maximizing shareholders' wealth. FN2202 Principles of Corporate Finance, 3 Credits Prerequisites: EC2202, FN1201, GE109 The course in corporate finance describes the corporation and its operating environment, the manner in which corporate boards and management evaluate investment opportunities and arrangements for financing such investments, create (or, alternatively, destroy) value for shareholders by planning and managing the transformation of a set of inputs (human labor, raw materials, and technology) into a more highly valued set of outputs (embodying both the original investment value and any surplus value generated), and develop strategies for meeting the claims of financial market participants who are sought as financiers (and, therefore, residual claimants to the cash flows/surplus value) of such investments. The course provides students with a basic analytical framework for understanding how the various struggles over corporate surplus value (in the form of cash flows) may be understood and resolved. In this context, the course is designed to provide students with analytical tools that allow them to determine the "intrinsic value" of a corporation (or any economic institution, including a state‐owned enterprise that is to be privatized) and to assess the effectiveness of corporate management in maximizing that value. OP1201 Business Quantitative Methods, 3 Credits Prerequisite: GE106 This course introduces the basic concept of quantitative approaches to decision making. It is designed to provide students with a sound conceptual understanding of the role that management science plays in the decision‐making process. It emphasizes the application of a wide variety of quantitative techniques to the solution of business and economic problems. OP2202 Introduction to Operations Management, 3 Credits Prerequisite: GE109 The purpose of this course is to introduce students to the fundamental concepts and techniques of production and operations management for both service and manufacturing organizations. It will address the role of operations in relation to other functions and the methods that can be used to increase organizational effectiveness and efficiency. Topics introduced in the course include: product and service design, supply chains, capacity planning, design of work systems, location planning and analysis, material requirements planning, supply‐chain management, enterprise resource planning, inventory management, total quality management, Six Sigma, lean enterprise and kaizen approaches, aggregate planning, just‐in‐time systems, scheduling, and project planning.


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IS2203 Management Information Systems, 3 Credits Prerequisite(s): None This course focuses on the critical personal and organizational issues of the management information systems (MIS) function. Exposure is provided to important technical topics related to computer hardware and software. The unifying themes are the types of computer‐based applications being used at different levels of an organization, how computer‐based applications are used at different levels of an organization, and how computer technology assists individuals to perform their jobs. The student is given content in which to evaluate the role of information in various organizations. This course provides an overview of information systems in the business world. It presents an organizational view of how to use information technology to create competitive firms, manage global organizations, and provide useful products and services to customers. Topics include hardware, software, databases, telecommunication systems, the strategic use of information systems, the development of information systems, and social and ethical issues involved with information systems. Core Management Courses MG1201 Introduction to Business, 3 Credits Prerequisite(s): None This course is designed to provide an overview of the world of business. The basic principles and practices of contemporary business are reviewed as a foundation for further business education. Key business functions are studied, including management, marketing, accounting, finance, quality control systems, human resource practices, and management information systems. In addition, the course covers such topics as small business, entrepreneurship, global business, and ethics. MG2201 Introduction to Management, 3 Credits Prerequisite: MG1201 This course deals with the role and nature of management as it is used in contemporary business. The course will provide a systematic understanding of the core concepts of management theory and practice. A brief review of the foundations of key management thinking will be presented to set the context. This will be followed by an exploration of the environment for the managers and a discussion of the social and ethical issues which affect managers. The diverse roles of the manager in contemporary business are then explored, placing emphasis on identifying the key role effective management can play in developing successful organizations – private and public, large and small.


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MG2203 Strategy and Business Policy, 3 Credits Prerequisites: MG1201, MG2201, MK1201, FN1201, AC1201 This course examines the enterprise as a whole, including understanding how and why the various functions of a business are interdependent and need to be coordinated. The course looks at the environment in which a business operates its strategy, and internal administrative activities. The emphasis is on the kinds of problems and issues that affect the success of an entire organization.

Elective Management Courses MG3201 Business Communications, 3 Credits Prerequisite(s): None Business Communications introduces the principles of communication in organizations. The most common organizational communication variables are reviewed, such as communication distortion, conflict, power, managerial leadership style, roles, interviewing, and information overload and under‐load. Emphasis is placed on the application of the principles reviewed to the organizational setting. Simulations, exercises, and case studies are used to give the course material strong practical relevance. MG3202 Principles of Business Ethics, 3 Credits Prerequisite(s): None An understanding of Business Ethics is critical for modern managers. This course reviews the prevalent theories of ethics that set and guide society’s expectations of doing business in today’s private and public sector. How business is conducted within the existing social, economic, and political order and within the context of local traditions will be considered. The responsibilities of all of the stakeholders will be studied from an ethical standpoint. International ethical frameworks for gauging business decisions are reviewed. Throughout the course, there is an intensive use of case studies to illustrate and solve business ethics problems. The objective of the course are to introduce the student to the ethical concepts that are relevant to resolving moral issues in business; to impart the reasoning and analytical skills needed to apply ethical concepts to business decisions; to identify the moral issues involved in the management of specific problem areas in business; and to provide an understanding of the social, technological, and natural environments within which moral issues in business arise.


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MG3204 Human Resource Management, 3 Credits Prerequisites: MG1201, MG2201 This course deals primarily with activities that directly affect how employees are brought into a firm and their treatment once they are employed. These activities will include selection, training, evaluation, compensation, labor relations, and working conditions. MG3205 Decision Making, 3 Credits Prerequisite: MG1201 MG3205 focuses on ideas and concepts that can be used better to understand the decision‐making process. The curriculum includes the concepts of rational choice, identity, appropriateness, and history‐dependent rules. The course also explores how decisions are made in the face of inconsistency in preferences or identities. Prospects for decision engineering are also explored in detail. MG3206 Leadership and Motivation, 3 Credits Prerequisites: MG1201, MG2201 This course is intended for future managers who require knowledge on how to manage groups, how to motivate people, and how to use the appropriate leadership style for a particular situation. Students will be exposed to an integrated framework that consists of lectures and training exercises. MG3207 Negotiations in Business, 3 Credits Prerequisite: MG1201 This course deals with the art and skills of negotiating in various business situations. Cases involving the analysis of issues and problems ranging from the most basic sale and/or contract to the most complicated issues of international business will be considered. MG3208 Contemporary Management Thought, 3 Credits Prerequisites: MG1201, MG2201 The purpose of Contemporary Management Thought is to introduce students to the most recent, cutting‐edge management thinking. The course will include a study of the most recent trends and ideas in management, as well as their practical application. Students will also read books by well‐known management theorists and critical analyses of the application of these theories in the USA.


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MG3209 International Management, 3 Credits Prerequisites: MG1201, MG2201 This course compares management styles used in various countries and the effectiveness of those styles on that culture. Methods will be contrasted with current management methods used in the USA to formulate effective methods for practical use. Focus is on organizational design; political, legal, and economic concerns; personnel issues; and negotiating strategies. MG3210 International Business, 3 Credits Prerequisite: MG1201 This course involves study of the issues and logistics involved in conducting business in the international arena. Issues such as globalization, the impact of economics, economic policy, and socio‐cultural factors are discussed in detail. The nature and role of the multinational corporation – including the impact of various legal, political, educational, and cultural variables upon firm performance and the managerial response to these – form the core of the course. Case studies from the USA, Canada, Europe, China, and Japan will illustrate managerial, marketing, and financial and accounting activities and differences in the global economic space. MG3211 Small Business Management, 3 Credits Prerequisite: MG1201 Lectures and case study methods are applied to investigate and analyze problems related to small business start‐ups. Included are: selecting the proper location, business planning, organizational control, finances, and other areas of interest to the small business owner. The course includes the formulation of a business plan. MG3212 Organizational Behavior, 3 Credits Prerequisites: MG1201, MG2201 Managers get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. Managers do their work within the confines of an organization. An organization is a consciously coordinated social unit composed of two or more people that strives to achieve a common set of goals. This course develops a sound understanding of the human aspect of work and provides knowledge of the behavioral aspects of working in organizations.


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MG3213 Managing Change, 3 Credits Prerequisites: MG1201, MG2201, MG3212 This course is designed as an introduction to managing change in organizations with an emphasis on the development of student capacity to understand the necessity of change in organizations. This is achieved by focusing on the theoretical and conceptual underpinnings of change within an organizational context, analysis of how effective change management helps an organization gain a competitive advantage, and introduction of key change tools. MG3299 Selected Topics in Management, 3 Credits Prerequisites: MG1201, MG2201, MG3204, MG3212 This course provides further study into various areas in management. Topics covered will change from year to year, depending on the students’ particular needs and strengths. MG4202 Compensation Management, 3 Credits Prerequisites: MG1201, MG2201, MG3204, MG3212 The purpose of the course is to provide the student with an understanding of compensation and rewards systems management in contemporary organizations. MG4202 examines and reviews the elements of compensation and rewards systems that affect organizations, including theoretical aspects and justifications. This leads into a detailed discussion of the practicalities of making wage decisions, incentives and benefits design techniques, and the administrative aspects of the compensation management process. MG4203 Performance Management, 3 Credits Prerequisites: MG1201, MG2201, MG3204, MG3212 The purpose of performance management is to improve performance in critical areas by creating accountability to goals and objectives. This course will provide students with the necessary knowledge and skills of ensuring effective staff performance over a period of time, i.e. through tracking and strategic control and performance opportunity setting.


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Core Marketing Courses MK1201 Principles of Marketing, 3 Credits Prerequisite(s): None The aims of this course are to provide students with a basic understanding of the constituent elements of the marketing function in organizations. The course will develop analytical and diagnostic skills in dealing with marketing situations. Students will learn how marketing objectives are matched with marketing strategies and programs. MK2201 Advanced Marketing, 3 Credits Prerequisite: MK1201 This class involves an in‐depth study of marketing management, with emphasis on the marketing environment, development of marketing strategies, formulation of policies, and, most importantly, the integration of marketing with other functional areas of business.

Elective Marketing Courses MK3201 Consumer Behavior, 3 Credits Prerequisite: MK1201 MK3201 Consumer Behavior will provide the students with knowledge of key concepts of Consumer Behavior Science and their uses in developing marketing strategies. This will include: analysis of external and internal influences on consumer behavior; consumer decision‐making process; concepts of consumer strategy and tactics; the importance of product image and brands; and how store image influences consumer purchases. MK3202 Marketing Communications, 3 Credits Prerequisite: MK1201 This course is designed to introduce students to the main aspects of the marketing communication mix as well as marketing communications strategy. This knowledge will help them to develop as future marketing managers who will be able to lead a company’s communications. By the end of the course, students will be able to define and develop a company’s marketing communications strategy, brief advertising agencies about message style and media used for promotional campaigns, and evaluate advertising agency proposals.


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MK3203 Marketing Research, 3 Credits Prerequisites: MK1201, MK2201 This course looks at how marketing research functions and how procedures can be utilized in measuring and analyzing environmental factors in consumer demand, sales efficiency, effectiveness of promotional programs, and effects of competitor’s strategies. It includes methods of product distribution and pricing research. Projects emphasize current marketing research techniques. MK3204 Advertising Management, 3 Credits Prerequisite: MK1201 Advertising Management analyzes the principles and practices of advertising from a managerial viewpoint. The purpose of the course is to familiarize the student with the process of developing and managing advertising. The course considers the reasons to advertise products and market analyses in the planning phase of the advertising program. This stage also includes media selection, creation, and production of advertisements, copy testing, and development of advertising budgets. MK3205 Retailing, 3 Credits Prerequisite: MK1201 This course investigates the structure of the retailing industry. Issues covered include retailing trends, retail store organization, and tools for understanding retail consumers. Store location, design, and layout are examined as the core of understanding the basic fundamentals of operating a retail business. MK3206 Retail Merchandising and Sales Promotion, 3 Credits Prerequisite: MK1201 This course analyzes the merchandising and sales promotion functions of retailers. The course covers market segmentation, merchandising policies, budgeting, buying, inventory management, and pricing. Emphasis is placed on retail promotional planning, implementation, and evaluation. MK3207 Internet Marketing, 3 Credits Prerequisite: MK1201 The course is developed to examine the unique features of marketing through the internet, as well as the use of the internet as support for offline marketing activities. The course is designed to give students a detailed understanding of key internet marketing concepts and to help them see how they are implemented. Upon completion of the course, students will be able to analyze companies’ online marketing strategies and the customer utility of websites, and to develop promotional campaigns for online marketing programs.


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MK3208 International Marketing, 3 Credits Prerequisites: MK1201, MK2201 This course covers international marketing operations by looking at issues such as product policies, pricing, advertising, distribution channels, and marketing research. The factors governing the decision to engage in foreign transactions by organizations are explored in detail. In‐depth market studies form a core part of the course. MK3209 Business Marketing, 3 Credits Prerequisites: MK1201, MK2201 MK3209 will provide students with the grounding they need to become successful business‐to‐business marketers. Comprehensive and flexible, it focuses on general business marketing issues such as characteristics of business marketing, organizational buying behavior, business marketing programming, integrated marketing communications, internet marketing, and business ethics. The theory of business marketing will be studied using practical exercises to ensure the students’ understanding of the topics covered. MK3210 Services Marketing, 3 Credits Prerequisites: MK1201, MK2201 This course focuses on the specific issues facing successful marketers in the service sector. Marketing of services, including promotion and pricing practices and strategies, are discussed in detail as is in‐depth practical knowledge of franchising and specific services sectors. MK3212 Fundamentals of Selling, 3 Credits Prerequisites: MK1201, MK2201, MK3201 The fundamentals of selling and sales management will be studied in this course to ensure that students understand the role of personal selling in the company promotional program, customers’ buying behavior, the sales process, and the functions of a sales manager. The students will practice the skills necessary for effective communication and successful selling. Prospecting and approaching customers, sales presentation, handling objections, and closing and follow‐up techniques will be studied in detail. Sales planning, developing, and directing sales forces – as well as evaluating the performance of the sales aspect of organizations – will contribute to an understanding of sales management. MK3213 Public Relations, 3 Credits Prerequisite: MK1201 This course is designed to introduce students to the fundamentals of public relations, which can be


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defined as the art and science of positioning an organization in its environment. The course examines the various ways that communication facilitates this process. The objectives of the course are to provide an understanding of the functions of public relations, to expose the student to the role of public relations in organizations, and to provide exercises which will provide insights into the practicalities of public relations. MK3214 Brand Management, 3 Credits Prerequisites: MK1201, MK2201, MK3203, MK3209 This course addresses important branding decisions faced by organizations. Its basic objectives are first to increase understanding of the important issues in planning and evaluating brand strategies; second, to provide the theories, models, and other tools to make better branding decisions; and third, to provide a forum for students to apply these principles using practical examples. Particular emphasis is placed on understanding psychological principles at the customer level that will improve managerial decision‐making with respect to brands. The course aims to make these concepts relevant for any type of organization (public or private, large or small). MK3215 Non‐Profit Marketing, 3 Credits Prerequisites: MK1201, MK2201 MK3215 Non‐Profit Marketing examines the role and applications of marketing in public and nonprofit settings. It focuses on a conceptual understanding of the marketing discipline and marketing processes and shows how basic concepts and principles of marketing are applicable to public and nonprofit organizations. Upon successful completion of this course, students should have a firm grasp of important issues in public and nonprofit marketing. MK3216 New Product Marketing, 3 Credits Prerequisites: MK1201, MK2201, MK3203, MK3204 MK3216 is based firmly in the strategy of the firm and includes marketing, manufacturing, finance, and engineering. This course is designed to present all the methods of market research and modeling in the marketing science field. One of this course’s goals is to get students to understand and manage new‐product marketing processes. MK3217 Intercultural Marketing, 3 Credits Prerequisites: MK1201, MK2201, MK3208 This course provides the basic framework for understanding internet technology, e‐commerce strategy, public policy and regulations on the internet, and competitiveness in business at the level of the industry and firm. After they have completed this course, students should be able to understand the unique challenges involved in e‐commerce and the importance of e‐commerce in a global economy.


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MK3218 Marketing Channels, 3 Credits Prerequisites: MK1201, MK2201, MK3203 This course provides knowledge and skills in the managerial aspects of marketing channels. The course provides an understanding of marketing channels as the basis for distribution decision‐making. Students will develop skills useful in finding and analyzing information needed to make distribution decisions within a firm’s marketing strategy, begin to develop the ability to anticipate distribution needs and decisions that will be faced by the firm in the future, and appreciate the roles of formal analysis and create work in approaching distribution decisions, objectives, and opportunities. MK3219 Event Marketing, 3 Credits Prerequisites: MK1201, MK2201, MK3210 The course will provide the students with an understanding of the constituent elements of planning, designing, and implementing events. The focus is placed on sales promotion techniques, marketing creativity, and public relations in the organizations. The course will develop analytical and diagnostic skills in dealing with marketing situations. MK3299 Selected Topics in Marketing, 3 Credits Prerequisites: MK1201, MK2201, MK3202, MK3203, MK3208 Specialist courses in selected topics related to marketing. Topics covered will vary according to the interests and expertise of instructors and demand from students.


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Graduate‐Level Courses Accounting Courses

AC5201 Principles of Accounting, 3 Credits Prerequisite(s): None Recognizing that accounting is the primary channel for communicating information about the economics of a business, this course provides a broad view of how accounting contributes to an organization. Students will gain:

An understanding of the concepts and language of accounting and its use as an effective tool for communication, monitoring, and resource allocation

Mastery of the vocabulary and meaning of financial statements and accounting reports The course also emphasizes the basic theoretical framework for generally accepted accounting principles. Different accounting techniques and their effects on financial statements are considered. Basic financial statement analysis methods are introduced. AC5202 Managerial Accounting, 3 Credits Prerequisite: AC5201 This course emphasizes the use of accounting information for internal planning and control purposes. It is intended for individuals who will make business decisions and evaluate performance of business units using data obtained from the accounting system. The course will cover the basic vocabulary and mechanics of cost accounting and the role of management accounting in decisions concerning resource allocation and performance evaluation. Particular emphasis will be put on strategic cost analysis. Students will gain familiarity with how modern accounting and control theory is used in evaluating economic conditions and making organizational decisions.


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AC5203 Strategic Control Systems, 3 Credits Prerequisites: AC5201, AC5202 Business strategy guides companies into the future impacting the results that are ultimately reported in historical financial statements. AC5203 shows how strategic control systems can give managers the timely quantitative and qualitative information they need to “drive into the future” with confidence and success. Managers use performance measurement and control systems to maintain or alter patterns in organizational activities. Desirable patterns may include efficiency and error‐free processing, such as yield rates in manufacturing environments. In other instances, they may relate to patterns of ongoing creativity and innovation in products or internal processes, such as percentage of sales from new products or year‐over‐year improvement in processing speed. Rather than simply identifying good business measurements, this course emphasizes the identification and utilization of measurements that drive results consistent with corporate strategies. AC5204 Strategic Management Accounting, 3 Credits Prerequisites: AC5201, AC5202 This course will focus on the ways in which managers can use financial analysis and financial controls in the formulation and implementation of the strategies of the firms. AC5205 Oil and Gas Accounting, 3 Credits Prerequisites: AC5201, AC5202 This course provides an overview of the petroleum industry and an introduction to the various aspects of accounting for the oil and gas industry, including acquisition and non‐drilling exploratory costs, drilling and development costs, accounting for production costs, depreciation, depletion and amortization costs (DD&A), use of full costs vs. successful efforts method, revenue recognition, and basic tax accounting. AC5206 Auditing, 3 Credits Prerequisites: AC5201, AC5202 This course covers auditing standards and procedures observed by public accountants in the examination of financial statements of business and other organizations; audit standards, objectives, and conceptual framework for collection of evidence and assessment of control risk; and short‐form audit report and operational auditing.


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AC5207 International Financial Reporting Standards, 3 Credits Prerequisites: AC5201, AC5202 AC5207 introduces students to accounting issues in the context of the United States and enables them to understand the key factors that influence accounting standards and practices in different countries, as well as how those factors impact the harmonization of standards worldwide. AC5208 Financial Reporting and Analysis, 3 Credits Prerequisites: AC5201, AC5202 This course allows the manager to understand how to prepare and to understand the data collected and then presented in a financial report. The students will learn to understand and write a financial report. The course will cover the following topics:

Financial reporting concepts

Accounting information generating process, reporting practices, financial statement preparation, interpretation, and analysis of financial statements

Basic accounting principles and concepts, the accounting cycle, income measurement, and internal controls.

AC5209 Advanced Accounting, 3 Credits Prerequisites: AC5201, AC5202, AC5208 Advanced Accounting is intended for students who wish to pursue careers in accounting. This course places emphasis on further inter‐corporate investments and deals with the area of international accounting. The following topics will be studied: pooling of interests, consolidation of subsidiaries at date of acquisition and later, inter‐corporate investments, factors affecting ownership interests, segmented and interim reporting, accounting for international activities, foreign currency transactions, translating and reporting foreign operations, financial reporting by business enterprises, the impact of industry characteristics on financial reporting, and business combinations. AC5210 Taxation in the USA, 3 Credits Prerequisite: AC5201 This course is a survey of the tax structure, including concepts and policies that shape the law in the United States. Emphasis will be on general concepts applicable to all taxpayers and on taxation of individuals. AC5210 also covers the taxation of property transactions, accounting periods and methods, corporate formulation and income taxation, and the taxation of partnerships and corporations.


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AC5260 Selected Topics in Accounting, 3 Credits Prerequisites: AC5201, AC5202, AC5208 AC5260 course examines particular issues in accounting at an advanced level. Topics will vary according to the interests of the students and instructor.

Business Law Courses BL5201 Introduction to Business Law, 3 Credits Prerequisite(s): None Introduction to Business Law encompasses an examination of the different types of business organizations, the advantages and disadvantages of each one, and the legal structure of limited liability companies and public companies. The methods and importance of reporting systems will also be covered in this course. Students will study Tort negligence, an examination of contract law and its implications upon the efficient functioning of corporations, and an introduction to tax law. The students will acquire an intermediate to advanced level of knowledge in the following topics related to business law:

Various types of business organizations, the advantages and disadvantages of each.

Legal organization within limited liability companies

The essentials of contract law

The essentials of tax law

BL5202 Introduction to Business Law II, 3 Credits Prerequisite: BL5201

BL5202 is a continuation of contract law as it pertains to all aspects of business. Insolvency, what it means, its implications and the post insolvency restructuring of an insolvent company, and creditor’s rights are also examined. Employment law, its importance and implications will be discussed. Tax and commercial law for international corporations from a domestic and international point of view includes how to translate legal requirements into document form. A review of sale, agency, mortgages, leases and insurance contracts will form the basis of these documents. Students will learn about:

Contracts and breach of contracts (processes and implications)

Insolvency and restructuring, taking into account creditors’ rights in order of priority

Tax law and jurisdictional issues as they affect companies in different locations, including tax optimization strategies


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The meaning of legal management issues and strategies

BL5203 Corporate Law for Financial Services, 3 Credits Prerequisites: BL5201, BL5202

This course considers the legal aspects inherent in the auditing, investment, trade finance, mortgage finance, depository, insurance, and commercial credit industries. Legal requirements as it relates to the security of information within financial institutions will be examined. The legal structures and mandates surrounding various federal financial agencies including the Federal Reserve will be discussed.

The students will acquire an intermediate to advanced level of knowledge in the following topics related to corporate law for financial services:

An appreciation for the legal aspects in various financial services industries

An in‐depth understanding of corporate organization and change as well as public liability following the adoption of Sarbannes‐Oxley 2002

A understanding of the obligations to (and limits of) reporting information to public and private agencies

BL5204 Consumer Banking Law, 3 Credits Prerequisites: BL5201, BL5202 This course will provide the students with an understanding of the legal relationships between banks and the people and structures who deal with banks in connection with the settlement of transactions by way of paper instruments and electronic means, including wire transfers, debit and credit cards, checks, trade bills and letters of credit. Goals of the course include:

Understanding the legal intricacies of wireless bank transfers

Understanding the legality of checks, trade bills and letters of credit

Understanding the legality of debit and credit cards in a business setting BL5205 Law for eCommerce, 3 Credits

Prerequisites: BL5201, BL5202, MK5201, MK5208

This course will cover the legal implications for user created content within a business setting. Managers must be aware of the legal ramifications of using tools such as Facebook, Wikipedia, and other such products within their corporations and businesses. Students will begin:

To understand the legal intricacies of using Facebook within a business’s eCommerce strategy

To understand how to manage the use of new consumer driven online technologies within a company’s overall strategy

To be able to use the newest legal decisions to help in the creation of an eCommerce‐driven


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marketing plan

BL5206 International Business Law, 3 Credits Prerequisites: BL5201, BL5202

This course will cover aspects of the international implications of Business Law by examining the different types of business organizations in both North America, and Western Europe. The advantages and disadvantages of each one of these systems from a legal viewpoint, the legal structure of limited liability companies and public companies and the legal intricacies they entail when dealing with legal entities outside of the U.S. boundaries. The methods and importance of reporting systems will also be covered in this course. The students will acquired an intermediate to advanced level of knowledge in the following topics related to international business law:

Various types of business organizations, the advantages and disadvantages of each when dealing with foreign legal systems

Legal organization within limited liability companies and its legal implications outside of North America

The essentials of contract law when dealing with foreign companies

Economics Courses EC5201 Microeconomics, 3 Credits Prerequisite(s): None This Master‐level course in microeconomics is a non‐technical examination of the economics of the western world. It will analyze the historical aspects upon which economics in North America and Western Europe are built. Much of the course is devoted to the essentials of this foundation and comprises consumer and firm optimization (including choice under uncertainty), partial and general equilibrium of microeconomic systems, as well as welfare economics. Following completion of this course, students should have acquired an intermediate to advanced level of knowledge regarding the following topics:

The microeconomic landscape of the North American and Western European markets.

Management issues affected by microeconomic decisions.

The theories behind the forces of market, centrally‐planned, and mixed economies at the microeconomic level.


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EC5202 Macroeconomics, 3 Credits Prerequisite: EC5201 This Master‐level course provides an in‐depth examination of the macroeconomics of the western world. Students will analyze the historical aspects of the economic foundation upon which North America and Western Europe are built. This course is devoted to building up basic knowledge of monetary policy and how currency policy is formulated. Students will gain an understanding of GNP and GDP – including all of the components that go into their calculation. It is important that managers also understand how to integrate inflation into the decision‐making that they encounter on a daily basis. Upon completion, students will have acquired a fundamental level of knowledge of the following:

The macroeconomic landscape of the North American and Western European markets

Management issues and decisions that are dependent upon various macroeconomic factors.

How and why currencies interrelate and fluctuate.

How to calculate GNP and GDP with their various components

The components that go into the inflation number, how it is calculated, and how to factor this into any managerial decisions that must be made.

EC5203 Experimental Economics, 3 Credits Prerequisites: EC5201, EC5202 This course will closely examine current topics in experimental economics and marketing design. Mathematical modeling will be used as a springboard to examine the effects of experimental economics on our present North American economic system. The students should have acquired an intermediate to advanced level of knowledge in the following topics related to experimental economics:

To be able to define experimental economics

To be able to define marketing design and to relate it to our current economic system

To create an experimental economics model EC5204 Game Theory, 3 Credits Prerequisites: EC5201, EC5202 This course introduces students to game theory and to its applications to modern economics. Formal modeling of human interactions and strategic behavior will be covered through the lens of the social sciences. Basic concepts of cooperative and competitive games will be applied to economic models. The goal of the course is that students will:


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Be able to define game theory

Create a cooperative and competitive game theory economic model

Be able to define formal modeling of human interactions and strategic behavior through a social sciences perspective

EC5205 History of Economics the United States before 1945, 3 Credits Prerequisite(s): None This course examines the pillars of the modern western economic system. Students will learn about large unified markets and supportive political‐legal systems. They will also study a vast potential of highly productive farmlands and natural resources supported by an entrepreneurial spirit and commitment to investing in material and human capital, as well as how this has attracted immigrants from all over the world. The industrial revolution, the modernization of agriculture, the introduction of mass production, labor movements, and the railroad system as the backbone of the new American economy will be examined. Students should have acquired an intermediate to advanced level of knowledge in the following topics related to the History of Economics:

Understand the concept of “laissez faire” as a basic tenet of the modern capitalist economy.

The rise of the US regulatory agencies and their influence on the development of economy

The rise of the notion of income taxes and using government to balance economic cycles

The causes and results of the Great Depression EC5206 History of Economics the United States post‐1945, 3 Credits Prerequisite: EC5205 This course examines the roots of post World War II prosperity and the rise of industrial productivity. The rise of the baby boomers and the middle class, competitive hiring practices, the rise of the multinational company and Keynesian economics, increasing tax rates, and the notion of companies and government financing future liabilities incurred by its workforce will be examined. Also studied are the collapse of the Bretton Woods Monetary System, the growing influx of import and export activity, the oil shock of 1973, the financial and technological revolutions, and the rise of monetarist economics. Students will acquire knowledge of the following topics related to the History of Economics:

How the nature of the economy changed into the new century.

The notion of debt and how its use has expanded in order to finance a rising standard of living.

The nature of inflation, deflation, and stagflation in the development of the economy and deficits.


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Deregulation and the rise of the New Economy and its implications for the future. EC5207 Mathematical Economics, 3 Credits Prerequisites: OP5201 and OP5202 This course treats the basic mathematical theory behind modern day economics. A more in depth look at how to calculate GNP, GDP, inflation, currency exchange (between the US dollar and major currencies around the world), using mathematical economic models. The students should have acquired an intermediate to advanced level of knowledge in the following topics related to mathematical economics:

To be able to properly identify mathematical economic theory behind our modern economic system

To be able to calculate GDP using more than just one mathematical model

To be able to calculate inflation using more than just one mathematical model

To be able to calculate the currency exchange rates of the US dollar versus world currencies using more than just one mathematical model

Finance Courses FN5201 Finance, 3 Credits Prerequisite(s): None This finance course prepares students for understanding:

Conceptual framework of financial accounting and process of development of professional standards

Foundations of accounting and reporting systems.

Measurement and reporting issues for cash, receivables, inventories, and non‐current assets.

Accounting for investments in equity and debt securities

Measurement and recognition of current and non‐current liabilities

Accounting for operating and capital leases

Accounting for pension and post‐retirement benefit plans, determination and classification issues related to deferred income taxes

Accounting for various forms of stock‐based compensation.

The fundamentals of corporate finance as it relates to management decisions.

Financial theories, models, and formulas, as they apply to practical problems and case studies.

The concept of time, value of money, and how to apply them to the valuation of bonds,


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shares, and investment decisions.

The importance of diversifying and measuring risk, and how it relates to portfolio returns.

Optimal capital structures and their influence on value and risk.

Sustainable growth rates and the determinants of growth. FN5203 International Economics, 3 Credits Prerequisites: EC5201, EC5202 This Masters‐level course in international economics is a non‐technical examination of the patterns of the global economy as it relates to western growth against a backdrop of developing nations. The topics will include GDP, FDI, and portfolio investment, as well as historical and future examinations of trends and of changing economies. The students should have acquired an intermediate to advanced level of knowledge in the following topics related to international economics:

Macroeconomics

The global economic landscape

Management issues in foreign direct investment decisions

The forces behind mixed, market, and centrally planned economies

The effect of globalization on a world economy FN5204 Financial Institutions and Markets, 3 Credits Prerequisite: FN5201 This course provides students with an overview of management of financial institutions in domestic and international markets. Students are presented with the different types of existing financial institutions. The course will also cover the challenges involved in operating in both domestic and international environments and the advances in the areas of regulation of financial institutions. Some of these topics include:

Liquidity risk, interest rate risk, market risk, foreign exchange risk, and credit risk

Capital adequacy guidelines, deposit insurance, and universal banking FN5205 Principles of Corporate Finance, 3 Credits Prerequisite: FN5201 Principles of Corporate Finance introduces the basics of corporate finance and its recent advances. Students are expected to apply basic concepts of financial theory and to understand the fundamental concepts of finance. They will have the opportunity to learn how individuals and agents make financial decisions in the context of an uncertain environment. This course covers the following topics:

Valuation techniques and option theory

Principal‐agent conflicts, and the various problems caused by information asymmetry in


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decision‐making

Areas of corporate finance: capital structure choice, security design, mergers, acquisitions, corporate governance, payout policy and financial distress

The impact of decision making on a firm’s market value

FN5206 International Finance, 3 Credits Prerequisites: FN5201, EC5201, EC5202, FN5203 In International Finance, students will examine the dynamics of exchange rates, foreign investment, and how these affect international trade. The course will also cover international projects, international investments and capital flows, and trade deficits – including the study of futures, options, and currency swaps. FN5207 Finance for NGOs, 3 Credits Prerequisites: FN5201, FN5204 Working in a Non‐Governmental Organization requires skills that go beyond profit and the bottom line. This course will exam public sector organizations; financial management in NGOs, enterprises including accounting/reporting and control practices; budgeting for an NGO; economic cost and benefit analysis; public sector auditing; public accounts committees; the evaluation of different models of financial management, and control in the world.

Information Systems Courses IS5201 Management Information System, 3 Credits Prerequisite(s): None This course provides a broad overview of the key managerial issues relating to development, usage, and components of information systems in an organization. It also discusses the effects of advances in information technology on business functions and outlines strategy for corporate growth based on effective and efficient use of information systems. Other topics include analyzing business problems and developing relevant information systems solutions, understanding how information systems can be used to transform business processes and provide more effective management control, and decision‐making systems.


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IS5202 Business Intelligence – Data Warehouse & Data Mining, 3 Credits Prerequisite: IS5201 The course will introduce students to the issues and techniques involved in handling large volumes of data and extracting information/knowledge/intelligence from that data. The course will cover data warehouse, data warehouse definition, terminology, properties and components, data warehouse development approach, a multidimensional data model, and data warehouse design examples. IS5203 Telecom Management, 3 Credits Prerequisite: IS5201 This course presents a state‐of‐the‐art treatment of telecommunication management and its driving forces, integration principles, network management applications, and solutions. IS5204 Decision Analysis and Decision Support Systems, 3 Credits Prerequisite: IS5201 The course will include overviews of DSS, decision‐making processes, user interface components, object‐oriented programming, data components, data warehousing, model components, intelligent systems, data mining, international issues in decision making, and group DSS. Students will also learn about three types of decision making: strategic, tactical, and operational. IS5205 Managing E‐Business Systems, 3 Credits Prerequisite: IS5201 The course will cover the following topics: electronic business frameworks, advertisement and promotions on the WWW, online service industries, emerging payment methods and micro‐payments, public policy and legal issues, infrastructure for e‐businesses, client‐server architecture of Internet applications, markup languages, dynamic Web content, security of e‐commerce, host security, intranets and extranets, Web measurements and analysis, electronic markets, intelligent agents in electronic commerce, virtual organizations and supply chain management over the Internet. IS5206 Business Modeling and Simulation, 3 Credits Prerequisites: IS5201, IS5204 The course will introduce the basics of simulation and its application in developing business models, the simulation process, optimization in simulation (cash management), application of simulation models in inventory planning, marketing management , financial management, accounting, capacity planning, and discrete‐event simulation and dynamic system simulation processes and their applications in management.


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IS5207 Enterprise Resource Planning (ERP), 3 Credits Prerequisites: IS5201, IS5204 This course will provide the students with basics of ERP, ERP philosophy and functions, extended ERP, ERP‐II, component‐based ERP, ERP vendor management, ERP challenges, outsourcing ERP, high implementation costs, calculating ROI and business process reengineering (BPR). IS5207 will also highlight the integration between business processes and computer applications across business functions such as sales, purchasing, production, and accounting. The students will study how organizations are represented in an enterprise (or ERP) system. IS5208 eCommerce, 3 Credits Prerequisites: IS5201, IS5205 The course will provide overview of eCommerce, B2C individuals online, B2C eCommerce, personalization & customization, online communities, the New Economy (economics of the Web), eCommerce business models (how to make money on the Internet), B2B customer support, B2B supply chain management, organizing & implementing internet marketing plans, traffic, brand building & IMC, privacy, security, pricing, and legal and taxation issues. IS5209 Electronic Business Network for Financial Management, 3 Credits Prerequisites: IS5201, FN5201 The course will cover role of electronic business networks in management with specific reference to financial management, infrastructure of electronic business networks, and the components of business networks. IS5210 Software Project Management, 3 Credits Prerequisites: IS5201, IS5204, IS5206 The course will cover the basics of software project management, including: organizational structures, project charters and plans, work breakdown structures (WBS), critical chain scheduling, mid‐term previews, risk and change management, managing conflict and motivating, project metrics, earned value analysis, process improvement, project recovery, documentation, cutover/migration, post‐project reviews, expectations, and success metrics.


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IS5211 Accounting Information Systems, 3 Credits Prerequisites: IS5201, AC5201 This course addresses issues of computer‐based accounting systems. The course will focus on teaching skills needed to use modern accounting software, manipulate data efficiently and accurately, and produce useful information. Eventually, the students are expected to develop practical skills to handle common business‐related situations. The course includes discussions on accounting software principles and concentrates on effective techniques of using software in the business world. IS5212 Management of IT‐Enabled Services, 3 Credits Prerequisites: IS5201, IS5204, IS5207 The course will cover IT‐enabled services and a brief overview of various service sectors. Students will learn how to gain an expertise in dealing with technology selection & implementation issues and how to integrate effectively both at the front end and at the back end. It also enables them to draw BPO strategies for various service offerings. IS5213 E‐Customer Relation Management, 3 Credits Prerequisite: IS5201, IS5205 The course introduces students to business processes in sales, marketing, and service that touch the customer. The professor will discuss the applications of CRM software tools in an enterprise (to build databases about its customers, describing relationships in sufficient detail so that management, salespeople, and people providing service can access information, match customer needs with product plans and offerings, remind customers of service requirements, check payment histories, and so on). IS5214 Information Systems Development – Managing a Global Environment, 3 Credits Prerequisite: IS5201, IS5204, IS5207 The course will cover the global software management environment, the process of globalization, characteristics of the global software companies, and global business drivers. Students will learn about formulating and implementing strategies for international and global operations, the organization structure, and control systems in global companies.


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IS5215 Knowledge Management, 3 Credits Prerequisite: IS5201, IS5204, IS5207 The course will cover theory and practice of KM; the mind set for knowledge management, the knowledge cycle‐ creation, retrieval, and use; varieties of knowledge work‐mapping knowledge tasks and knowledge workers; KM opportunities in the enterprise, mechanics of knowledge management‐tools & techniques; Information culture and strategy; corporate instinct; knowledge markets and pricing, applying knowledge management‐case studies for corporate world, information politics, behavior, culture, economic issues of knowledge management; and knowledge management implementation strategies.

Management Courses MG5201 Organizational Behavior, 3 Credits Prerequisite(s): None The way people interact and are managed at work affects the quality of their lives, the effectiveness of organizations, and the competitiveness of nations. The material in this course develops some of the basic themes associated with managing people. In many cases, these themes make use of basic concepts of human psychology and the behavior of work groups. The basic course includes issues associated with motivation and job satisfaction, the design of jobs, employee empowerment, group behavior, teamwork, and leadership. The course is case‐based to encourage discussion of alternative styles of management. MG5202 Strategic Management, 3 Credits Prerequisite: MG5201 This course focuses on the strategy of the firm, examining issues central to its short‐term and long‐term competitive position. Students are placed in the role of key decision makers and asked to address questions related to the creation or retention of competitive advantage. The initial focus is on industry analysis and identifying opportunities for competitive advantage followed by recognition of firm‐specific capabilities or core competencies that contribute to competitive advantage. This is followed by exploring ways to use those distinctive competencies to establish sustainable competitive advantage(s) in the marketplace are studied. Throughout, different techniques, tools, and approaches necessary for identifying a company’s key factors for success are considered. This is a case‐based course, and students will research and formulate a thorough environmental analysis and strategic plan as a requirement for this course.


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MG5204 Strategic Planning, 3 Credits Prerequisites: MG5201, MG5202 MG5204 will help students understand how managers use strategic planning to understand where their organizations currently are and to determine where they want to go in the future. More specifically, students will study the process by which managers scan the environment; establish performance metrics; evaluate and analyze an organization’s strengths, weaknesses, opportunities, and threats; formulate and disseminate their vision, mission, value statements, and plans; and determine what else they will need by way of resources and initiatives for the future. MG5205 Compensation Management, 3 Credits Prerequisite: MG5201 The design of this course is largely based on four strategic choices involved in managing compensation systems. These strategic choices include concerns for internal consistency, external competitiveness, employee contributions, and the process of administration. Students will develop a framework for applying the related theories, research, and the state‐of‐the‐art practices that can guide compensation decision making to real world problems. MG5206 Organizational Leadership, 3 Credits Prerequisite: MG5201 This course covers the nature, resources, strategies, and models of complex organizations. It uses case analysis to examine processes of managerial leadership, motivation, and interpersonal relationships in work groups, and their influence on organizational effectiveness. MG5207 Human Resource Management, 3 Credits Prerequisites: MG5201, MG5202 This course deals primarily with activities that directly affect how employees are brought into the firm and how they are treated while they are employed. These activities include selection, training, evaluation, compensation, labor relations, and working conditions, among other related issues. MG5208 Managing Negotiations, 3 Credits Prerequisite: MG5201 The ultimate objective of this highly practical course is to give students the set of tools and techniques needed to run negotiations successfully. Such negotiations, from discussions of salary while being employed, to the most complicated issues of international business and politics, follow common rules. Having such knowledge would put the negotiator in a strong and advantageous position while discussing virtually any matter. The professor will guide the students through the course using case


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studies describing a rich diversity of situations. MG5209 Service Management, 3 Credits Prerequisite: MG5201 MG5209 aims to provide the student with a practical understanding of the role of managers in the service sector of the economy. The course is designed to introduce issues ranging from understanding customer expectations, needs, and competencies, to selecting and training front‐line service workers, and from integrating marketing and operations, to coordinating the whole service management system. MG5210 Fundamentals of Management Consulting, 3 Credits Prerequisites: MG5201, FN5201, MK5201 This course is especially useful for finance, marketing, or management‐oriented students who are hoping to work in companies as innovators, and for those who see themselves as management consultants. Provided with general guidelines, students will be involved in case studies and projects in area management consulting that will give them an opportunity to implement what they have learned at DIU and beyond. MG5211 Bank Branch Management, 3 Credits Prerequisites: MG5201, FN5201 This seminar course is designed to help students learn more about hiring, leading, and managing staff in a bank branch setting. Topics include discussions on people and performance management, as well as effective motivational strategies in the banking world. MG5212 Decision Making, 3 Credits Prerequisites: MG5201, MG5202 MG5212 focuses on ideas that can be used in business to understand decisions. Generally, the course examines ideas of rational choice, identity, appropriateness, and history‐dependent rules. It also examines decisions made in the face of inconsistency in preferences or identities. Possibilities for decision engineering will be covered in more detail. MG5213 Business Communications, 3 Credits Prerequisite: MG5201 This course reviews the principles of communication in organizations. The most common organizational communication variables are reviewed (for example: communication distortion, conflict, power, managerial leadership style, roles, interviewing, and information overload/under load). Emphasis is placed on the application of the principles reviewed within individual


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organizational settings. Simulations, exercises, and case studies are used to accomplish this goal. MG5214 International Human Resource Management, 3 Credits Prerequisites: MG5201, MG5202, MG5207 This course covers human resource management in the global environment, examining HRM of corporations conducting business internationally. Key topics will include staff expatriation & repatriation, performance management, and cross‐cultural management of overseas staff. Upon completion of this course, the students will better understand the many facets of these specialized tasks, as well as issues faced by the Human Resource Manager, an expatriate or repatriate working in a multi‐national corporation. MG5215 Career Management, 3 Credits Prerequisites: MG5201, MG5202, MG5207 In this course, students will be able to apply several self‐assessment instruments to better understand their interests, skills, values, and personality preferences or traits. The key objective of the course is to enable students to explore their career options, strengths, and key success factors. They will also learn to improve their professional performance in their present positions or in the careers they wish to enter. To facilitate this, the course covers the basics of interviewing skills as well as various successful career strategies that enable them to climb the corporate ladder and advise or counsel others on career matters. MG5216 Performance Management, 3 Credits Prerequisites: MG5201, MG5202, MG5207 This course teaches students the knowledge and skills necessary to use specific targets to track staff performance over a period of time. This includes using performance management to examine issues pertaining to strategic control and improvement opportunities. The purpose of performance management is to improve efficiency and effectiveness in critical areas by creating accountability to corporate goals and objectives. Employee performance, development, training, cross training, the provision of challenging assignments, and regular performance feedback are all included in an effective performance management system. Students also study topics such as performance planning, coaching, mentoring, and performance models. MG5217 Industrial Relations, 3 Credits Prerequisites: MG5201, MG5202, MG5207 This course introduces students to the field of labor relations. The lectures will outline key components of the study of industrial relations: the actors (e.g. employee and employer organizations, the state, and the legal system), the interaction between and among these actors (e.g. bargaining, consultation, strikes, and industrial conflicts), and the results of these interactions (e.g.


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joint agreements, statutory provisions, and legal decisions). This course provides an understanding of the main aspects of American patterns of industrial relations and a comparative review of industrial relations, including examples from Japan, Western Europe, Russia, China, and other countries. MG5218 Compensation and Benefits, 3 Credits Prerequisites: MG5201, MG5202, MG5207 This course examines compensation and rewards systems management in contemporary organizations by examining and reviewing the elements of these systems, including theoretical aspects, wage decisions, incentives and benefits design techniques, and administrative considerations. Strategic compensation systems development in a dynamic business environment is reviewed. Relevant topics include job evaluation, wage and salary structures, profit sharing, and other pay‐for‐performance systems. MG5219 Human Resource Management Consulting, 3 Credits Prerequisites: MG5201, MG5202, MG5207, MG5216 Provided with general guidelines, students are involved in case studies and projects in the area of human resource management consulting. Students have an opportunity to implement the knowledge from this and previous courses. MG5219 is highly practical; the students will be exposed to solving business problems in the area of human resource management, such as recruiting, motivating, compensation, and performance appraisal. MG5220 Entrepreneurial Strategic Management, 3 Credits Prerequisites: MG5201, MG5202, MK5201 This course examines how entrepreneurial businesses of all shapes and sizes face varied problems and challenges. Once the business becomes established, the entrepreneur will face a whole new set of challenges to turn the start‐up into something sustainable with the capacity for growth. The key objective of the course is to explore various possibilities of strategic thinking and management applications for development of the enterprise. MG5221 Entrepreneurship and Leadership, 3 Credits Prerequisites: MG5201, MG5202, MG5206 This course focuses on behavioral aspects of the entrepreneurial process. The course begins with a discussion of common entrepreneurial stereotypes. The personality characteristics of entrepreneurs are investigated, with a particular focus on the factors that stimulate the move from intentions and aspirations to concrete actions. This then leads into an examination of the leadership challenges posed and responses necessary to achieve entrepreneurial success both in the small business environment and within larger organizations.


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MG5222 Small Business Management, 3 Credits Prerequisites: MG5201, OP5201, MK5201 This course covers the elements, principles and fundamentals applicable to small businesses and small business management. Topics include selecting a location, store design, organizational control, finances, and other areas of interest to the small business entrepreneur. The course will include formulating a business plan. MG5223 Logistics in Retail Management, 3 Credits Prerequisites: MG5201, OP5201, MK5201 This course discusses the logistics networks necessary to succeed within the retail industry. It includes customer service management, warehouse management, material management, packing design, distribution channel management, import systems, local delivery, location models, inventory management, and retail supply chain strategies. MG5224 eCommerce in Retailing, 3 Credits Prerequisites: MG5201, MK5201 E‐commerce, the use of the Internet for sales, is a growing phenomenon within retail. MG5224 examines e‐commerce from both the perspective of the retailer and the customer. The course is designed to give students an understanding of the Internet as an information source as well as a place of commerce. Upon completion of this course, students will be better able to analyze the online marketing strategy of a company, the utility of website design, and the power of the Internet as a marketing tool. MG5225 Hospitality Management, 3 Credits Prerequisites: MG5201, MG5202, MG5207 This course examines the theories and research concerning human resource management within the hospitality industry. This includes issues from international human resource management, strategic control and performance management, industrial relations, compensation and benefits, and internal client service issues. MG5226 Clusters, Business Strategy, and Competitive Advantage, 3 Credits Prerequisites: MG5201, MG5202, MG5204 This course uses Porter’s model of competitive advantage to understand the dynamics of the competitive environment. Drawing on case examples, the course outlines the core concepts of Porter’s theory, with particular reference to the importance of the Diamond model of competitive advantage.


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MG5227 Managing Change, 3 Credits Prerequisites: MG5201, MG5202, MG5204 This course serves as an introduction to managing change in organizations, with an emphasis on developing the students’ ability to understand the necessity of change in organizations. Upon completion of the course, students will better understand the conceptual and theoretical underpinning of change in different organizational contexts. Students will also know how effective change management helps an organization gain competitive advantage and understand the skills needed to manage change effectively. MG5228 Petroleum, Politics, and Power, 3 Credits Prerequisites: MG5201, EC5201, EC5202, FN5203 This course covers the historical development of the global oil and gas industry from its origins to the present day. The geopolitical importance of the oil and gas industry in key global events is highlighted. Special attention is paid to the development and corporate structure of the global oil and gas industry and the impact of discovery and development of large oil reserves in developed and developing countries. MG5229 Management and Organization, 3 Credits Prerequisites: MG5201, MG5206 Management becomes more and more complex in its technical aspect. Despite this apparent technological complexity, one issue continues to be a lasting feature of all management models: the human issue. An organization can be seen as a system, however, and management doesn’t ignore the individual’s role in the performance process of the organization. The value and role of people in management are the main subjects of this course. Students acquire intermediate to advanced knowledge of the following topics:

• Tool management and people • The roles and responsibility of leadership • Technical communication • Interpersonal relationships • The actor’s role in organizational change

MG5230 Innovation Management, 3 Credits Prerequisites: MG5201, MG5202 This course provides an essential insight into the area of innovation management. Once seen as a luxury, innovation is now a key part of the toolkit of the successful business. MG5230 covers issues such as risk management, managing the research and development process, intellectual property management, integrating innovations into existing operations, the marketing of new products, and


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technology transfer. MG5231 Applied Business Ethics, 3 Credits Prerequisite: MG5201 Ethical issues arise not only for managers but also for employees, consumers, and members of the public. This course provides an analysis and understanding of the ethical trends that exist in business today, in both the public and private sectors, within the context of local traditions and the social, economic, and political order. MC5231 explores the traditional business setting against the transition of society’s shifting expectations of ethical business conduct. Particular emphasis is placed on the use of ethics‐based reasoning and decisions in advertising, marketing, product safety, environmental management, and worker health and safety management. Ethical issues associated with transitioning expectations of privacy, discrimination, harassment, unjust dismissal, family issues, and whistle‐blowing will be explored. There will be a review of the American and international ethical frameworks for gauging business decisions, as well as intensive use of case studies to illustrate and solve business ethics problems. MG5232 Leadership and Corporate Governance, 3 Credits Prerequisites: MG5201, MG5206 This course is based on the premise that ethical behavior is the best long‐range business strategy, as, over the long run and for the most part, ethical behavior can give a company significant competitive advantage over companies that are not ethical. MG5232 is specifically designed to help the next generation of managers and employees to avoid mistakes by understanding their role as leaders in applying ethics‐based decision‐making. Ethical issues in business extend beyond the physical boundaries of the business: they are closely tied to (and sometimes drive) important matters of public policy, and even governmental legislative and judicial processes. They represent a complex set of issues that today’s business managers and leaders are expected to navigate effectively. Responsibility to all the stakeholders of a business will be studied from an ethical standpoint. The ethical issues that will be examined are those that managers must consider in the ordinary course of their work today. MG5233 Service Operations Management, 3 Credits Prerequisites: MG5201, MG5202 This course aims to provide students with a practical understanding of the role of managers in the service sector of the economy. It covers managing long‐term capabilities and controlling of day‐to‐day performances of service delivery systems. MG5233 focuses on service sector productivity, the rule of services within the economy, service design and service delivery issues, service quality and quality standards, and the scheduling of service operations. A variety of service operations will be analyzed through a number of case studies, related to such industries as catering, consumer banking, healthcare, retail, etc.


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MG5234 Management Consulting, 6 Credits Prerequisites: MG5201, MG5202, MK5201, AC5201, EC5201 This course examines various techniques in which managers advise any corporate entity. Using negotiations, methods of analysis, and a host of other various business tools, students learn how to identify a problem, how to bring solutions, and how to implement these solutions. Students will explore different presentation styles and learn to analyze their findings. The Management Consulting course is worth 6 credits due to its cross‐curricular nature. MG5235 Climate Change and Management Prerequisite: MG5201 What is Climate Change? What are the impacts of a changing climate on society, business, and government policy? What is the link between the science, the effects, and business ‐‐ including key economic impact issues? Are we vulnerable, and can we cope with the impact of climate change? Student can expect to grasp the big picture but also see the specific scientific, political, and business aspects of this issue. MG5260 Selected Topics in Management, 3 Credits Prerequisites: MG5201, MG5202, MK5201, AC5201, EC5201 This course examines particular issues in management at an advanced level. Topics vary according to the interests of the students and the instructor.

Marketing Courses MK5201 Marketing Management, 3 Credits Prerequisite(s): None This course introduces students to the analytical and organizational principles underlying marketing‐oriented philosophies. The main objective is to help students develop the understanding and skills necessary for marketing success in the future. Practical perspectives are integrated into the course using a mix of teaching styles, including case studies and class forum discussions. This course will prepare students to operate in the complex and dynamic marketing environment of the future, and to identify and respond to opportunities in the North American market. This course also aims to cultivate a global view of the Western market, including exploring marketing opportunities around the world. Students will be better able to compete internationally and work in a multicultural environment.


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MK5202 Advanced Marketing Management, 3 Credits Prerequisite: MK5201 This advanced‐level course offers students the opportunity to broaden their understanding of marketing management by dealing with its strategic aspects. Students will learn how to design strategies that match corporate objectives and are appropriate in terms of corporate resources, the operating environment, and the target public. During this course, students study how to apply this knowledge to practical problems in a creative and analytical manner. The focus includes relevant strategic marketing decision processes to establish or maintain a substantial competitive advantage. MK5203 Marketing Strategy, 3 Credits Prerequisite: MK5201 Strategic marketing is the process of creating satisfied customers through the integration of all business functions and through the continuous search for a sustainable competitive advantage through innovation. The overall goal of the course is to develop the student's ability to think strategically about marketing problems and their potential solutions. Importance is also placed on the development of analytical skills in the formulation and implementation of market‐driven strategies for an organization. MK5204 Integrated Marketing Communications and Interactive Marketing, 3 Credits Prerequisite: MK5201 The main goal of MK5201 is to introduce students to the main concepts of marketing communications strategy. This course anticipates the needs of future marketing managers who are able to lead a company’s communications ‐‐ and by the end, students are able to define and develop a company’s marketing communications strategy based on corporate attitudes and values. MK5205 Marketing for the Service Industry, 3 Credits Prerequisite: MK5201 Marketing for the Service Industry introduces students to state‐of‐the‐art research and practice in service marketing. The course emphasizes discussion of the field’s most current marketing concepts, principles, and theories. MK5206 Marketing Research, 3 Credits Prerequisite: MK5201 MK5206 explores the use of marketing research as an aid to making marketing decisions. Specifically, the course addresses how the information used to make marketing decisions is gathered and analyzed. This course is designed for all marketers, both marketing researchers and those who will


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use market research results. MK5207 Selling and Sales Management, 3 Credits Prerequisite: MK5201 This course examines the relationship between sales and other functional areas in business. The ultimate is to provide the student with an awareness of the various activities and roles of the salesperson and an appreciation of the skills necessary to be an effective salesperson, as well as an understanding of the many facets of the specialized task of the sales manager. MK5208 eCommerce, 3 Credits Prerequisite: MK5201 This course examines the unique features of marketing through the Internet as well as use of the Internet as a support for off‐line marketing activities. The course is designed to give students an understanding of Internet marketing concepts and how they are implemented into practice. Upon the completion of this course, students will be able to analyze the online marketing strategy of the company, customer orientation of a web site, and develop promotional campaigns for online marketing programs. MK5209 Advertising Management, 3 Credits Prerequisites: MK5201, MK5206 The course familiarizes the student with the process of developing and managing advertising and related sales promotion activities. Lectures and discussions are used to present various methods of setting objectives, identifying a target audience, and understanding the consumer’s decision‐making process so that advertising and promotion programs can be designed to influence consumer behavior. Outside speakers, cases, and campaign analysis are used to illustrate how the subjects covered in the course relate to real situations. MK5210 International Marketing, 3 Credits Prerequisites: MK5201, MK5202 This course enhances the knowledge and skills gained during previous courses. It examines companies operating in international markets, where competition is not limited to local producers offering competitive products. Students learn different models of entry into new markets and the differential application of customization versus standardization strategies. MK5211 Business‐to‐Business Marketing, 3 Credits Prerequisites: MK5201, MK5202 This course provides students with the information they need to become successful business


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marketers. Comprehensive and flexible, it focuses on general business marketing issues, organizational buying behavior, business marketing programming, integrated marketing communications, internet marketing, and business ethics. The classes incorporate both the theory of business marketing and practical exercises to enhance the students’ knowledge. MK5212 Sponsorship, 3 credits Prerequisites: MK5201, MK5202 In this course, students will study various aspects of sponsorship ‐‐ a business relationship between a provider of funds, resources, or services, and a not‐for‐profit cause, event, or organization. The relationship is reciprocal in that the association with the cause gives the provider a commercial advantage. Sponsorship promotes a company in association with a purpose. MK5213 Event Marketing, 3 Credits Prerequisites: MK5201, MK5202, MK5203 Event marketing requires a well‐planned strategy that allows the corporate marketing partner to communicate with its target market through an event in ways that go beyond the sponsorship package. This course introduces the most effective tools for conducting every phase of a successful, integrated marketing campaign for events, from conferences and expositions to fairs and festivals. MK5213 explains the powerful forms of promotion, advertising, and public relations that are needed to attract broad attention, motivate people to attend, and achieve the desired goals of an event. Features of the course include:

• overviews of event promotion, advertising, public relations, and electronic marketing strategies, as well as budgeting; • in‐depth analyses of marketing for specific events, such as association meetings, conferences, corporate meetings, festivals, and others; and • an examination of future trends and innovative strategies for increasing attendance.

MK5214 Strategic Brand Management, 3 Credits Prerequisites: MK5201, MK5202, MK5203 This course addresses important branding decisions faced by organizations. The objectives are: to increase the students’ understanding of important issues in planning and evaluating brand strategies; to highlight appropriate theories, models, and other tools that enhance branding decisions; and to provide a forum for students to apply these principles. Particular emphasis is on understanding the customers’ psychological principles, resulting in improved managerial decision‐making regarding brands. MK5214 will make these concepts relevant to most types of organization (public or private, large or small). During the course, students will be introduced to the theoretical concepts of branding and brand management. Interactive learning integrates theory into practice through case studies, analysis of video materials, and analysis of brand strategies for the company operating in the USA.


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MK5215 Retailing, 3 Credits Prerequisites: MK5201, MK5202 This course addresses important retailing decisions faced in stores, from boutique owners to hypermarket managers. Emphasis is placed on the analysis of product assortment, store layouts, store exterior and interior design, and image. The course uses the specific issues of running a supermarket and covers market segmentation, merchandising policies, and pricing. Projects give students an opportunity to practice promotional planning and store presentation/organization. MK5216 Direct Marketing, 3 Credits Prerequisites: MK5201, MK5202 The objective of this course is to introduce students to the concepts and methods of database marketing, using a hands‐on, methodological orientation. The goal is to put students in contact with real‐world applications and databases. Methods studied include lifetime value of the customer (LVC cluster analysis, decision trees, and neural nets) and experimentation, and applications include list selection, prospecting, cross‐selling, direct marketing, market segmentation, product customization, and managing acquisition versus retention. Students will examine various industries, including catalogs, software, retailing, financial services, electrical equipment, consumer electronics, telecommunications, and retail banking. Upon completing this course, students will have a working knowledge of database marketing, including its application potential and limitations. MK5218 Sales Promotion, 3 Credits Prerequisites: MK5201, MK5202, MK5206, MK5209 The objective of the Sales Promotion course is to develop an in‐depth understanding of the theories, functions, and workings of sales promotion. Topics to be covered include: economic and behavioral theories of sales promotion; how sales promotion affects sales; what we do and don’t know about consumer promotions, retailer promotions, and trade promotions; quantitative evaluation of sales promotion; and strategic issues in sales promotion. MK5219 Public Relations, 3 Credits Prerequisites: MK5201, MK5202 This course explores beyond the fundamentals of public relations (defined simply as the art and science of positioning an organization in its environment), examining the various ways that communication facilitates this process. Today, the field of public relations has become an objectives‐oriented management function accomplished through information gathering and strategic planning. In its role as a management function, public relations practice involves much more than simple publicity and creativity. Course participants learn both the theoretical functions of public relations and the actual practice of public relations, as well as the importance of generating publicity and other


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communications tactics based on research. MK5220 Media Planning, 3 Credits Prerequisites: MK5201, MK5202, MK5206 This course deals with the planning and selection of advertising media, providing a basic understanding of the problems involved in making media decisions and how such decisions relate to the overall advertising and marketing process. Students will be involved in the development of advertising media objectives, strategies, budgets, and buying plans. In a broad sense, this course is designed to enrich knowledge of mass media in the USA and abroad, and the forces that shape them. In a specific sense, this course examines how organizations – both profit and nonprofit – plan, evaluate, and use these media. MK5221 Tourism Marketing, 3 Credits Prerequisites: MK5201, MK5202, MK5206 This course enables the student to understand the nature of the tourism and hospitality industry. It also provides them with a strong foundation in the field of tourism marketing, as well as the essential business skills to enhance this exciting field of marketing. MK5222 Sports Marketing, 3 Credits Prerequisites: MK5201, MK5202, MK5206 MK5222 is designed to develop an understanding and appreciation of the unique aspects of marketing related to sports. The course is designed to establish knowledge and understanding of basic management concepts, including planning, organizing, leadership, and evaluation specifically as it relates to all levels of sports. MK5223 Marketing of Banking Services, 3 Credits Prerequisites: MK5201, MK5202, MK5206, FN5201 This course provides students with an opportunity to explore the basics and tools of marketing within the context and environment of the banking industry. Students will acquaint themselves with key banking products, services, packaging, applications, and will learn to develop and implement effective bank marketing strategies. MK5224 Promotion in Retailing, 3 Credits Prerequisites: MK5201, MK5202, MK5206, MK5209 Promotion in retail is a growing field. This course emphasizes an in‐depth examination of a selection of important issues rather than “touching the bases” on all aspects of sales promotion. It aims to develop the student’s ability to access frontier research in the field of sales promotion, think critically


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about it, and synthesize the key results ‐‐ i.e. what the research indicates about the effective management of sales promotion. The course will thus address what research indicates about the effective management of sales promotion in the retail industry. MK5225 Retail Management and Marketing Tools, 3 Credits Prerequisites: MK5201, MK5202, MK5203, MK5206 This course is designed for students interested in retail marketing and customer management issues. It addresses distinct needs and problems in retail management and marketing. The course is built on customer service concepts and the employee/employer relationships within this field. MK5260 New Product Development, 3 Credits Prerequisites: MK5201, MK5202, MK5203, MK5206 This course addresses important marketing issues involved in developing a new product (meaning anything new and creative, including a product concept, advertising slogan, new packaging design, logo, etc). The emphasis is placed on creative thinking without the limitation of existing methods of presenting information, especially design. Operations Management Courses OP5201 Quantitative Methods for Decision Making, 3 Credits Prerequisite(s): None Quantitative Methods for Decision Making aims to develop the student’s ability to understand and apply basic quantitative and statistical methods in business and economics. It will cover such important topics as elements of the probability theory, sampling surveys, statistical modeling, hypotheses testing, non‐parametrical methods, regression analysis, analysis of variance, decision‐making, and time‐series forecasting, including the neural network approach. OP5202 Quantitative Models & Operations Management, 3 Credits Prerequisite: OP5201 This course helps students to develop the skills and concepts needed to ensure the ongoing contribution of a firm’s operations to its competitive position. It helps participants to understand the complex processes underlying the development and manufacture of products, as well as the creation and delivery of services. The students will gain an understanding of the importance of production and operations management in all organizations. The course covers such areas as P/OM integration in the organization, productivity, forecasting, total quality management, product planning, capacity planning, scheduling, production layout, project planning, world‐class manufacturing, just‐in‐time


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operations, time‐based competition, business re‐engineering, and operations strategy. OP5203 Project Management, 3 Credits Prerequisites: OP5201, OP5202 Project Management has evolved in order to plan, coordinate, and control the complex and diverse activities of modern industrial and commercial projects. In this course, students will study project life cycle, project selection, project planning, project team management and organization structure, and project work breakdown structure. They will identify project constraints and solve the bottlenecks, estimate project duration and cost, learn how to schedule and level project resources, and control project time, resources and costs. Students are provided with case studies describing real‐world project management problems and their solutions. These learning objectives usually culminate in a course project that allows the students to apply the principles and use the tools they have learned. OP5204 Production Management, 3 Credits Prerequisites: OP5201, OP5202 In this course, students are expected to learn about production line life cycle, product selection, product planning, production team management and organization structure, and production work breakdown structure. Participants in OP5204 will learn to identify product constraints and solve the bottlenecks; they will estimate production duration and cost, schedule and level production resources, and control production time, resources, and costs. Students will study production quality and risk management issues and produce evaluation reports. OP5205 Supply Chain Logistics Management, 3 Credits Prerequisites: OP5201, OP5202 Supply Chain Logistics Management deals with pre‐manufacturing, manufacturing and post‐manufacturing supply chain‐wide as well as logistical operations. It is crucial for firms that seek consistently to get the right product to the right place at the right time at a competitive price ‐‐ hence providing the firms with a sustainable advantage over their rivals. The course looks at supply chain strategy, supply chain route analyses, supply chain outsourcing and partnering, JIT management philosophy, inventory management and material requirement planning, warehouse location allocation, logistics system design, reverse logistics, information systems for logistics, and enterprise resource planning rationale. OP5206 Spreadsheet‐Based Decision Modeling, 3 Credits Prerequisites: OP5201, OP5202 This course focuses on the basic principles and techniques of applied mathematical modeling for managerial decision making. It covers the use of data tables, graphical vs. non‐graphical approaches to programming, linear and non‐linear optimization, integer and non‐integer programming, sensitivity


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analysis, decision trees, random or probabilistic vs. deterministic approaches, simulation using dice, etc. Students design optimization models for realistic cases, using spreadsheets to implement them. They will learn to record the results and present them in the form of a non‐technical recommendation to management. OP5207 Total Quality Management, 3 Credits Prerequisites: OP5201, OP5202 This course concerns the application and analysis of current trends and problems in the establishment and quality control, as set forth in the Total Quality Management movement in business, industry, education, and government. Overall, this course is designed to be a discussion and analysis of management commitment towards quality, employee empowerment to achieve TQM, application of different modern TQM approaches and techniques, acceptance sampling, etc. The course content will be beneficial to individuals aspiring to careers in quality assurance and/or quality management, to change and improve quality performance. OP5208 Purchasing and Materials Management, 3 Credits Prerequisites: OP5201, OP5202, OP5204 This course reviews analysis and application of an integrated approach to purchasing and materials management. Particular emphasis will be given to organizational policies and procedures on purchasing, relationship of purchasing department with other departments, make‐or‐buy decisions, bid and proposal preparations, supplier negotiation, quality assurance, value and cost analysis, inventory determination, material requirement planning, Just‐In‐Time (JIT) purchasing, and purchasing information systems. OP5209 Transportation and Distribution Management, 3 Credits Prerequisites: OP5201, OP5202, OP5205 Transportation alternatives and technologies are changing very rapidly. It is necessary to study the fundamental differences among the various transportation modes in terms of their basic cost structures, mode of transportation, market competition, and service characteristics, in order to minimize the total logistics expenses and reduce the shipment time. From both the local and international points of view, this course addresses the role of commercial transportation in logistics and business, existing transportation infrastructure and technologies, intermediaries involved in movement of goods to and from the USA or Europe, all critical routing and scheduling, shipment planning & containerization, third‐party selection, transportation regulations and documentation, transportation management systems, and transportation organization design.


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OP5210 Business Process Management, 3 Credits Prerequisites: OP5201, OP5202, OP5204, OP5205 This course emerged mainly because of the evaluation of the modern corporation, the total quality management, the information technology revolution, and the social‐psychological revolution of concepts and practices in the workplace. It aims to figure out how to perform operational activities more efficiently and/or effectively by exploring the application of Business Process Re‐engineering approaches, tools and techniques to find the system bottleneck, the appraising, streamlining, aligning and synchronizing of existing business processes, continuous improvement, benchmarking, process automation, the pruning or reworking of some of these business processes, and the introduction of new ones as required. OP5211 Business Time‐Series Forecasting, 3 Credits Prerequisites: OP5201, OP5202 This course provides linear (autoregressive Box‐Jenkin’s models) and non‐linear (neural networks and GMDH) approaches for business time‐series forecasting. Time‐series related to trading in financial markets, stock market forecasting, production, sales etc., are considered. OP5212 Game Theory Approaches to Bargaining, Conflict, and Negotiation, 3 Credits Prerequisites: OP5201, IS5201 This course is a survey of the main ideas and techniques of game‐theoretic analysis related to bargaining, conflict, and negotiation. As such, the course emphasizes the identification and analysis of archetypal strategic situations frequently occurring in bargaining situations. The goals of the course are to provide students with a foundation to:

(i) apply game‐theoretic analysis, both formally and intuitively, to negotiation and bargaining situations, (ii) recognize and assess archetypal strategic situations in complicated negotiation settings, and (iii) feel comfortable in the negotiation process.

OP5213 Queuing Models and Markov Chain Models, 3 Credits Prerequisites: OP5201, OP5202, IS5201 OP5213 teaches the basic concepts in stochastic modeling of systems for analysis. Analytic modeling techniques include discrete and continuous time Markov chains, queuing theory, and queuing networks, as well as approximate methods based on these techniques. Operational analysis presents a non‐stochastic, measurement‐based perspective to the analysis of computer systems. Discrete event simulation, a widely used technique in many areas of performance evaluation will be introduced.


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OP5215 Technology Management, 3 Credits Prerequisites: OP5201, OP5202, OP5203, IS5201 This course addresses issues pertaining to the discovery, development, and diffusion of technological advances and the technology‐strategy connection in light of technological change. Topics include integrating technology with the business strategy, intellectual property rights, management and implementation of new technologies, R&D project management, core competence assessment, new product and process development, technology development and life cycle, economic and financial analysis of technology, technology forecasting, the innovation process and its impact on organization, and technology transfer mechanisms. OP5235 Service Operations Management, 3 Credits Prerequisites: OP5201, OP5202 The Service Operations Management course aims to provide the student with a practical understanding of the role of managers in the service sector of the economy. This course covers the managing long‐term capabilities and controlling of day‐to‐day performances of service delivery systems. It focuses on service sector productivity, the role of services within the economy, service design and service delivery issues, service quality and quality standards, and the scheduling of service operations. A variety of service operations will be analyzed through a number of case studies, related to such industries as catering, consumer banking, healthcare, retail, etc. OP5255 Strategic Operations and Supply Chain Management, 3 Credits Prerequisites: OP5201, OP5202, OP5204, OP5208 This course focuses on understanding the broader concepts of production and service operations from the perspective of a junior management position in industry. It addresses the development and implementation of operations strategy and its integration with corporate or business strategies and with those of other functional business areas. Topics covered will include: manufacturing strategy, operations strategy in the service industry, capacity planning, organizational design for operations and productivity improvement, performance measurement, business process re‐engineering, supply chain management, and e‐commerce strategies. The course also examines the application of theory of constraints to develop strategic competitive advantage. OP5260 Selected Topics in Operations Management, 3 Credits Prerequisites: OP5201, OP5202, OP5203, OP5204, OP5205 This course facilitates further research in various areas of operations management, especially in the border areas between marketing and operations, finance and operations, etc. Students are required to study some selected topics of operations and supply chain management. Topics in this course will vary according to the market demand and students’ interests.


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Public Administration Courses PA5101 Policy Administration, 3 Credits Prerequisite(s): None This course addresses the process by which public administration is formed, crafted, and created. It assumes that the participants have had no prior experience with Public Administration, introducing the students to government service as a career choice. The course will cover how a government bureaucracy functions, including the basic theoretical framework and modern practices. Students will be able to create and understand a structural function diagram, and how to use it within a policy administration setting. Case studies, an essay, and readings will accompany class discussions and a final examination. PA5204 Public Budgeting, 3 Credits Prerequisite: PA5101 This course will emphasize budgets and their process from the political side and the functional policy side. It will explore budgets from nut‐and‐bolt theory, development, and implementation. The course studies public budgeting from accounting, forecasting, economic development, and political perspectives. Students will examine topics such as: sector concentration, location quotient analysis, estimating revenues, estimating expenditures, debt management, fund accounting, reporting, theories of development, and theories of budgeting. Special attention is paid to economic development and the need for localities to generate revenue. PA5205 Legacy of Administration, 3 Credits Prerequisite: PA5101 The only way to see what has been accomplished in the field of public administration is too see where we have come from. While not a history course, Legacy of Administration will take an historic approach to examine modern public administration to see how it has been developed, changed, and matured. The focus of this course will be to show that public administration has limited and narrowed the focus of government and the need for wider understandings than traditional methods and policies allow. PA5206 Global Governance, 3 Credits Prerequisite: PA5101 This course will deal with international relations as seen through the eyes of a public administrator. It will deal with such topics as the United Nations, GATT, the Cold War Blocks, and regional organizations such as OAS. It is designed to bring to students an understanding of foreign policy as it applies to policy makers.


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PA5821 Public Management, 3 Credits Prerequisites: PA5101, PA5204 Public management shows the similarities of government and non‐profit administration to private‐sector management. There are management tools appropriate in public and in private domains to assure efficiency and effectiveness of the organizations. This course gives students the knowledge and hands‐on experience needed to implement business principles in social and environmental issues. It covers topics as diverse as public and non‐profit management, social and environmental entrepreneurship, international development, environmental sustainability, and corporate social responsibility. PA5822 Policy Development & Analysis, 3 Credits Prerequisites: PA5101, PA5204 This course addresses the processes by which public policies are formulated, decided upon, implemented, and evaluated. Students will explore techniques of analysis appropriate for various policy issues, as well as the substantive policy issues facing us today. This course is recommended for students who would like to be employed in public administration as executives, managers, or researchers. The skills learned in this course will enable participants to plan for a strategic way of reaching goals. PA5827 Modern Economics and Policy Analysis, 3 Credits Prerequisites: PA5101, EC5201, EC5202 This course presents economic theory for use in analyzing and formulating public policy. It will deepen the participants' understanding of economic theory and develop their skills in applying it to public policy and management issues. Students will:

• learn to identify the relevant economic questions about policy and management issues, • learn to use economic tools to frame answers to those questions, • learn to evaluate the economic aspects of analyses and policy proposals, and • increase their abilities to design policies by having greater understanding of economic consequences (both positive and negative) of alternative policies.


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Research Courses RP5201 Research Methodology, 3 Credits Prerequisite(s): None Research Methodology is an important for students who wish to complete the Research Project option as part of their MBA/MPA degree, as it is a prerequisite for RP5202. Participants will work on a method that is simple to understand and easy to apply. The course is focused mainly on the method itself, but students will be provided with much material on research methodology in the readings as well. RP5202 Research Project, 9 Credits Prerequisite: RP5201 The Research Project option enables students to investigate a selected business topic with the assistance of a faculty member. They may examine a specific field or may conduct interdisciplinary research. Completing a research project offers students the opportunity to gain experience in their chosen fields. Students wishing to pursue a further academic career (doctoral studies) generally chose the research project option in order to prepare them for the rigors of higher‐level graduate studies. In addition, the learning experience acquired by completing the research project option facilitates career planning for graduates. Students must complete RP5201 before requesting enrollment in the Research Project.


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LEGAL NOTE ________________________________________________________________________

Delta International University of New Orleans (DIU) reserves the right to make additions, deletions, changes, or modifications to its policies, practice, procedures, tuition fees, course availability, delivery mode, schedules, or program requirements at any time without prior notice. The publication of information in the Catalog or Academic Calendar does not bind DIU to the provision of courses, programs, services, or facilities as listed herein.


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Delta International University of New Orleans (DIU)

Application Form

Date of this Application: __________________ Program for which you are applying: BBA (Bachelor of Business Administration) MBA (Master of Business Administration) MPA (Master of Business Administration) Last Name: _____________________ First Name: _______________________ Postal Address: ___________________________ ___________________________ Zip/Postal code: __________ City: __________________ Country: ______________ Telephone: ________________ Mobile: _________________ Email (please write clearly): _________________________ Date of birth: _____________ Age: _____ Place of birth: ____________________ Education: Please start with your most current degree. University / School Dates attended Street Address City / State

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I hereby certify that the statements in this application are correct to the best of my knowledge. I further authorize Delta International University of New Orleans (DIU) to make appropriate inquiries when necessary to certify the accuracy of my records. I understand that failure to answer any questions on this form truthfully and accurately may make me ineligible for admission to DIU or may result in my dismissal from DIU.

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9270 Siegen Lane, Suite 104 Baton Rouge, LA 70810





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DELTA INTERNATIONAL UNIVERSITY OF NEW ORLEANS (DIU)

Baton Rouge, Louisiana

A private institution offering online BBA, MBA, and MPA degree programs, fully licensed and approved by the State of Louisiana, USA

LOUISIANA, USA

Delta International University of New Orleans (DIU) 9270 Siegen Lane, Suite 104 Baton Rouge, LA 70810




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