dell e6400 user guide

w w w

Dell Latitude ATG E6400Setu

This guisoftware,

information

Model PP27Lp and Quick Reference Guide

de provides a features overview, specifications, quick setup, and troubleshooting information for your computer. For more about your operating system, devices, and technologies, see

the Dell Technology Guide at support.dell.com.. d e l l . c o m | s u p p o r t . d e l l . c o m

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUor death.

Macrovision Product N

This product incorpormethod claims of certowned by Macrovisioncopyright protection tCorporation, and is inunless otherwise authoor disassembly is proh

__________________

Information in this docum 2008 Dell Inc. All rights

Reproduction in any manneforbidden.

Trademarks used in this texMediaDirect, and the DELLowned by Bluetooth SIG, InCore is a trademark of Intel CVista, and the Windows VistMicrosoft Corporation in theInc.

Other trademarks and trade the marks and names or theitrade names other than its o

Model PP27L

May 2008 P/N NU22TION indicates a potential for property damage, personal injury,

otice

ates copyright protection technology that is protected by ain U.S. patents and other intellectual property rights Corporation and other rights owners. Use of this echnology must be authorized by Macrovision tended for home and other limited viewing uses only rized by Macrovision Corporation. Reverse engineering

ibited.

__

ent is subject to change without notice.reserved.

r whatsoever without the written permission of Dell Inc. is strictly

t: Dell, DellConnect, Latitude, Wi-Fi Catcher, ExpressCharge, Dell logo are trademarks of Dell Inc.; Bluetooth is a registered trademark c., and is used by Dell under license; Intel is a registered trademark and orporation in the U.S. and other countries; Microsoft, Windows, Windows

a start button logo are either trademarks or registered trademarks of United States and/or other countries; TouchStrip is a trademark of UPEK,

names may be used in this document to refer to either the entities claiming r products. Dell Inc. disclaims any proprietary interest in trademarks and wn.

9 Rev. A00

Contents

1 About

Fron

Back

Botto

Batte

WireNetw

2 Setting

Quic

Conn

Tran

3 SpecifContents 3

Your Computer . . . . . . . . . . . . . . . . . 7

t View . . . . . . . . . . . . . . . . . . . . . . . . . 7

View . . . . . . . . . . . . . . . . . . . . . . . . . 9

m View . . . . . . . . . . . . . . . . . . . . . . . 10

ry Removal . . . . . . . . . . . . . . . . . . . . . 10

less Switch and Dell Wi-Fi Catcher ork Locator . . . . . . . . . . . . . . . . . . . . . 11

Up Your Computer . . . . . . . . . . . . 13

k Setup . . . . . . . . . . . . . . . . . . . . . . . 13

ecting to the Internet . . . . . . . . . . . . . . . . 16

Setting Up Your Internet Connection . . . . . . . . 16

sferring Information to a New Computer . . . . . . 17

Microsoft Windows Vista Operating System . . . . . . . . . . . . . . . . . . . . . . . 17

Microsoft Windows XP . . . . . . . . . . . . . . 18

ications . . . . . . . . . . . . . . . . . . . . . 21

4 Contents

4 Troubleshooting . . . . . . . . . . . . . . . . . . . 31

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Power Lights . . . . . . . . . . . . . . . . . . . . 31

Beep Codes . . . . . . . . . . . . . . . . . . . . . 31

Error Messages . . . . . . . . . . . . . . . . . . . 33

Trou

5 Reinst

Drive

Rest

6 FindingSystem Messages. . . . . . . . . . . . . . . . . . 38

Troubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . . . . . . 39

Dell Diagnostics . . . . . . . . . . . . . . . . . . . 40

bleshooting Tips . . . . . . . . . . . . . . . . . . . 42

Power Problems . . . . . . . . . . . . . . . . . . 42

Memory Problems . . . . . . . . . . . . . . . . . 43

Lockups and Software Problems . . . . . . . . . . 44

Dell Technical Update Service . . . . . . . . . . . 46

Dell Support Utility . . . . . . . . . . . . . . . . . 46

alling Software . . . . . . . . . . . . . . 49

rs . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Identifying Drivers . . . . . . . . . . . . . . . . . 49

Reinstalling Drivers and Utilities . . . . . . . . . . 50

oring Your Operating System . . . . . . . . . . . . 52

Using Microsoft Windows System Restore . . . 52

Using Dell Factory Image Restore . . . . . . . . 54

Using the Operating System Media . . . . . . . . . 55

Information . . . . . . . . . . . . . . . . 57

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 59

Obtaining Assistance . . . . . . . . . . . . . . . . . . 59

Technical Support and Customer Service . . . . . 60

DellConnect. . . . . . . . . . . . . . . . . . . . 60

Online Services . . . . . . . . . . . . . . . . . . . 60

Prob

Prod

Retu

Befo

Cont

Index . . . Contents 5

AutoTech Service . . . . . . . . . . . . . . . . . . 61

Automated Order-Status Service. . . . . . . . . . 61

lems With Your Order . . . . . . . . . . . . . . . . 61

uct Information . . . . . . . . . . . . . . . . . . . 62

rning Items for Warranty Repair or Credit . . . . . 62

re You Call . . . . . . . . . . . . . . . . . . . . . 63

acting Dell . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6 Contents

1About Your Computer

Front View

1 microphon

3 camera (op

25

1

21

26

24

23

1920

22About Your Computer 7

e (optional) 2 camera light (optional)

tional) 4 display latch

3

6

4

1

7

13

16178

10

11

8

5

27

14

9

12

15

2

8 About Your Co

5 display and (optional) touchscreen

6 keyboard status lights

7 volume control buttons 8 power button

9 USB connectors (2) 10 Wi-Fi Catcher Network Locator

11 wireless sw

13 right speak

15 fingerprint

17 IEEE 1394a

19 Secure Digmemory-ca

21 display latc

23 left speake

25 keyboard

27 ambient ligmputer

itch 12 audio connectors (2)

er 14 media bay (with optical drive)

reader (optional) 16 PC Card slot

connector 18 contactless smart-card reader

ital (SD) rd reader

20 touch pad

h release 22 touch pad buttons/track stick buttons

r 24 track stick

26 device status lights

ht sensor

Back View

CAUTION: Do notvents. Do not storeclosed briefcase, wcomputer or causehot. Fan noise is ncomputer.

1 RJ-11 conne

3 battery/pow

5 AC adapter

7 video conne

9 USB Power

1

2About Your Computer 9

block, push objects into, or allow dust to accumulate in the air your Dell computer in a low-airflow environment, such as a

hile it is running. Restricting the airflow can damage the a fire. The computer turns on the fan when the computer gets

ormal and does not indicate a problem with the fan or the

ctor (optional) 2 RJ-45 connector

er lights 4 multimode DisplayPort

6 security cable slot

ctor 8 eSATA/USB connector

Share connector 10 smart card reader

45 6

7

9

10

83

10 About Your Co

Bottom View

Battery Remov CAUTION: Before

safety instructions

CAUTION: Using explosion. ReplaceDell. The battery isfrom other comput

CAUTION: Beforedisconnect the ACthe modem from thcables from the co

1 battery charg

3 battery latch

5 docking devi

NOTE: Remobefore dockin

2

4

5

1 3mputer

al you begin any of the procedures in this section, follow the that shipped with your computer.

an incompatible battery may increase the risk of fire or the battery only with a compatible battery purchased from designed to work with your Dell computer. Do not use a battery ers with your computer.

removing or replacing the battery, turn off the computer, adapter from the electrical outlet and the computer, disconnect e wall connector and computer, and remove any other external mputer.

e gauge 2 air vents

release 4 battery

ce connector

ve the protective panel on the docking device connector g the computer.

Wireless SwiNetwork Loca

Use the wireless switcWi-Fi Catcher Netwoconnecting to the IntAbout Your Computer 11

tch and Dell Wi-Fi Catcher tor

h to enable or disable wireless network devices. Use the rk Locator to locate networks. For information about ernet, see "Connecting to the Internet" on page 16.

wireless switch icon

Dell Wi-Fi Catcher Network Locator icon

12 About Your Computer

2Setting Up Your Computer

Quick Setup CAUTION: Before

safety instructions

CAUTION: The ACpower connectorscable or improperlmay cause fire or e

NOTICE: When yoconnector, not the cable. When you wconnector on the A

NOTE: Some devic

1 Connect the ACand to the electrSetting Up Your Computer 13

you begin any of the procedures in this section, follow the that shipped with your computer.

adapter works with electrical outlets worldwide. However, and power strips vary among countries. Using an incompatible y connecting the cable to the power strip or electrical outlet quipment damage.

u disconnect the AC adapter cable from the computer, grasp the cable itself, and pull firmly but gently to avoid damaging the rap the AC adapter cable, ensure that you follow the angle of the C adapter to avoid damaging the cable.

es mentioned in the following steps may be optional.

adapter to the AC adapter connector on the computer ical outlet.

14 Setting Up Yo

2 Connect the network cable.

3 Connect USB de

4 Connect IEEE 1

5 Open the compucomputer.ur Computer

vices, such as a mouse or keyboard.

394 devices, such as a DVD player.

ter display and press the power button to turn on the

NOTE: It is recomonce before you inother external devi

6 Connect to the Imore informatio

1 Internet service

3 wireless router

5 laptop with wirele

1Setting Up Your Computer 15

mended that you turn on and shut down your computer at least stall any cards or connect the computer to a docking device or ce, such as a printer.

nternet. See "Connecting to the Internet" on page 16 for n.

2 cable or DSL modem

4 laptop with wired connection

ss connection

2

3

1

2

3

4

5

16 Setting Up Yo

Connecting to the Internet NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall conneare using a DSL or cacellular phone service

Setting Up Your InteTo set up an Internet

1 Save and close an

2 Double-click the

3 Follow the instru

If you do not have anInternet connection wsection below.

NOTE: If you cannhave successfully Contact your ISP to

NOTE: Have your Connect to the Inte

Microsoft Windows V

1 Save and close an

2 Click the Windo

3 Under Network a

4 In the Connect tor Dial-up, depe

Choose Broamodem, or B

Chose Dial-ur Computer

ctor before you set up your Internet connection. If you ble/satellite modem connection, contact your ISP or for setup instructions.

rnet Connectionconnection with a desktop shortcut provided by your ISP:

y open files, and exit any open programs.

ISP icon on the Microsoft Windows desktop.

ctions on the screen to complete the setup.

ISP icon on your desktop or if you want to set up an ith a different ISP, perform the steps in the appropriate

ot connect to the Internet, see the Dell Technology Guide. If you connected in the past, the ISP might have a service outage. check the service status, or try connecting again later.

ISP information ready. If you do not have an ISP, consult the rnet wizard.

ista Operating System


ws Vista Start button Control Panelnd Internet, click Connect to the Internet.

o the Internet window, click either Broadband (PPPoE) nding on how you want to connect:

dband if you will use a DSL, satellite modem, cable TV luetooth wireless technology connection.

up if you will use a dial-up modem or ISDN.

NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.

5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.

Microsoft Windows XP

1 Save and close an

2 Click Start Int3 In the next wind

If you do noproviders (IS

If you have adid not recei

If you have a

4 Click Next.

If you selected Sstep 5. Otherwissetup.

NOTE: If you do no

5 Click the appropInternet?, and cl

6 Use the setup in

Transferring In

Microsoft Window1 Click the Windo

and settings S2 In the User Acco

3 Click Start a new

4 Follow the instruTransfer wizard.Setting Up Your Computer 17


ernet Explorer Connect to the Internet.ow, click the appropriate option:

t have an ISP, click Choose from a list of Internet service Ps).

lready obtained setup information from your ISP but you ve a setup CD, click Set up my connection manually.

setup CD, click Use the CD I got from an ISP.

et up my connection manually in step 3, continue to e, follow the instructions on the screen to complete the

t know which type of connection to select, contact your ISP.

riate option under How do you want to connect to the ick Next.

formation provided by your ISP to complete the setup.

formation to a New Computer

s Vista Operating Systemws Vista Start button , and then click Transfer files tart Windows Easy Transfer.

unt Control dialog box, click Continue.

transfer or Continue a transfer in progress.

ctions provided on the screen by the Windows Easy

18 Setting Up Yo

Microsoft Windows XPWindows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer.

You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new

NOTE: You can tradirectly connecting

For instructions on Microsoft KnowledConnection Betweeavailable in certain

For transferring informSettings Transfer Wiz

Running the Files and S

NOTE: This procedand may not be inc

To prepare a new com

1 Open the Files anAccessories Sy

2 When the Files aclick Next.

3 On the Which co

4 On the Do you hfrom the Windo

5 When the Now gsource computer

To copy data from the

1 On the old comp

2 On the Welcomeadditional tasks.

3 Under What do ur Computer

computer.

nsfer information from an old computer to a new computer by a serial cable to the input/output (I/O) ports of the two computers.

setting up a direct cable connection between two computers, see ge Base Article #305621, titled How to Set Up a Direct Cable n Two Computers in Windows XP. This information may not be

countries.

ation to a new computer, you must run the Files and ard.

ettings Transfer Wizard With the Operating System Media

ure requires the Operating System media. This media is optional luded with certain computers.

puter for the file transfer:

d Settings Transfer Wizard: click Start All Programs stem Tools Files and Settings Transfer Wizard. nd Settings Transfer Wizard welcome screen appears,

mputer is this? screen, click New Computer Next.ave a Windows XP CD? screen, click I will use the wizard ws XP CD Next.o to your old computer screen appears, go to your old or

. Do not click Next at this time.

old computer:

uter, insert the Windows XP Operating System media.

to Microsoft Windows XP screen, click Perform

you want to do?, click Transfer files and settings Next.

4 On the Which computer is this? screen, click Old Computer Next.5 On the Select a transfer method screen, click the transfer method you prefer.

6 On the What do you want to transfer? screen, select the items you want to transfer and click Next.

After the information has been copied, the Completing the Collection Phase screen app

7 Click Finish.

To transfer data to th

1 On the Now go tNext.

2 On the Where archose for transfe

The wizard appli

3 On the Finished

Running the Files and SMedia

To run the Files and Smedia, you must creaimage file to removab

To create a wizard disperform the following

1 Open the Files aAccessories Sy

2 When the Files click Next.

3 On the Which co

4 On the Do you hWizard Disk in t

5 Insert the removSetting Up Your Computer 19

ears.

e new computer:

o your old computer screen on the new computer, click

e the files and settings? screen, select the method you rring your settings and files and click Next.

es the collected files and settings to your new computer.

screen, click Finished, and restart the new computer.

ettings Transfer Wizard Without the Operating System

ettings Transfer Wizard without the Operating System te a wizard disk that will allow you to create a backup le media.

k, use your new computer with Windows XP and steps:

nd Settings Transfer Wizard: click Start All Programs stem Tools Files and Settings Transfer Wizard.and Settings Transfer Wizard welcome screen appears,

mputer is this? screen, click New Computer Next.ave a Windows XP CD? screen, click I want to create a he following drive Next.able media, such as a writable CD, and click OK.

20 Setting Up Yo

6 When the disk creation completes and the Now go to your old computer message appears, do not click Next.

7 Go to the old computer.

To copy data from the old computer:

1 On the old computer, insert the wizard disk, and click Start Run.2 In the Open field

the appropriate r

3 On the Files and

4 On the Which co

5 On the Select a t

6 On the What dotransfer and click

After the informPhase screen app

7 Click Finish.

To transfer data to th

1 On the Now go tNext.

2 On the Where archose for transfeinstructions on t

The wizard readsnew computer.

When all of the appears.

3 Click Finished a

NOTE: For more indocument #154781Computer To My NOperating System?

NOTE: Access to certain countries.ur Computer

on the Run window, browse to the path for fastwiz (on emovable media) and click OK.

Settings Transfer Wizard welcome screen, click Next.

mputer is this? screen, click Old Computer Next.ransfer method screen, click the transfer method you prefer.

you want to transfer? screen, select the items you want to Next.

ation has been copied, the Completing the Collection ears.

e new computer:

o your old computer screen on the new computer, click

e the files and settings? screen, select the method you rring your settings and files and click Next. Follow the he screen.

the collected files and settings and applies them to your

settings and files have been applied, the Finished screen

nd restart the new computer.

formation about this procedure, search support.dell.com for (What Are The Different Methods To Transfer Files From My Old ew Dell Computer Using the Microsoft Windows XP ).

the Dell Knowledge Base document may not be available in

3Specificat

NOTE: Offerings mconfiguration of yooption to view info

Processor

Processor type

L1 cache

L2 cache

Front side bus frequenc

System Information

Chip set

Data bus width

DRAM bus width

Processor address bus w

Flash EPROM

PC Card

NOTE: The PC Card slotExpressCards.

CardBus controller

PC Card connector

Cards supported

PC Card connector sizeSpecifications 21

ionsay vary by region. For more information regarding the ur computer, click Start Help and Support and select the rmation about your computer.

Intel Core2 Duo

32 KB per instruction, 32 KB data cache per core

shared 3 MB or 6 MB

y 1067 MHz

Intel GM45

64 bit

64 bit

idth 36 bit

SPI 32 Mbit

is designed only for PC Cards. It does NOT support

Ricoh R5C847

one (supports one Type I or Type II card)

3.3 V and 5 V

80 pins

22 Specifications

Secure Digital (SD) Memory-Card Reader

Cards supported SD, SDIO, SD HC, Mini SD (with adapter)

MMC, MMC+, Mini MMC (with adapter)

Memory

Memory module conne

Memory module capac

Memory type

Minimum memory

Maximum memory

NOTE: In order to take amemory sockets must be

NOTE: The available mememory installed becau

NOTE: To enable IntelDIMM in the memory coconnector see your cominformation about iAMT,Guide at support.dell.co

Ports and Connectors

Audio

IEEE 1394actor two DIMM sockets

ities 512 MB (one DIMM)

1 GB (one DIMM or two DIMMs)


3 GB (two DIMMs)


8 GB (two DIMMs, requires 64-bit Windows XP or Windows Vista operating system)

DDR2 800 MHz (if supported by chipset and/or processor combinations); non-ECC memory only

512 GB

8 GB (requires 64-bit Windows XP or Windows Vista operating system)

dvantage of the dual-channel bandwidth capability, both populated and must match in size.

mory displayed does not reflect the complete maximum se some memory is reserved for system files.

Active Management Technology (iAMT), you must have a nnector labeled A. For more information about the memory puters Service Manual at support.dell.com. For more refer to the Dell Systems Management Administrator's m.

microphone connector and stereo headphone/speakers connector

4-pin connector

Mini-Card support (internal expansion slots)

one dedicated half Mini-Card slot for WLAN

one dedicated full Mini-Card slot for WWAN (Mobile Broadband)

Modem

Network adapter

USB, USB PowerShare,

eSATA

Video

Communications

Modem

Network adapter

Wireless

Mobile Broadband

GPS

Ports and Connectors (continued)Specifications 23

one dedicated full Mini-Card slot for WPAN (Bluetooth wireless technology or ultra wideband [UWB])

NOTE: You can also use the WWAN or WPAN full Mini-Card slot for the Intel Flash Cache.

RJ-11 connector

RJ-45 connector

eSATA four 4-pin USB 2.0-compliant connectors

NOTE: Your computer can support four USB devices. One of the USB connectors is a USB PowerShare connector that can provide power for third-party devices (for example, a cell phone). Another USB connector can be used as an eSATA connector.

eSATA/PowerShare USB connector

VGA connector

multimode DisplayPort

internal modem optional

10/100/1000 Ethernet LAN on system board

WLAN half Mini-Card, WWAN, and WPAN full Mini-Card

Bluetooth wireless technology

UWB technology

full Mini-Card

supported by Mobile Broadband full Mini-Card

24 Specifications

Video

Video type integrated on system board, hardware accelerated

Data bus integrated video

Video controller

Video memory:

Total graphics memo

Windows XP:

Windows Vista:

Video output

Audio

Audio type

Audio controller

Stereo conversionintegrated video: Intel Graphics Media Accelerator X4500 HD

ry:

up to 512 MB maximum (with 1 GB to < 1.5 GB of total system memory)

up to 768 MB maximum (with 1.5 GB to < 2 GB of total system memory)

up to 1 GB maximum (with 2 GB and above of total system memory)

up to 253 MB maximum (with 1 GB of total system memory)

up to 552 MB maximum (with 1.5 GB of total system memory)




VGA and multimode DisplayPort

two-channel high definition audio

IDT 92HD71B

24 bit (analog-to-digital and digital-to-analog)

Interfaces:

Internal high-definition audio codec

External microphone-in connector and stereo headphones/speakers connector

Speakers

Internal speaker amplif

Internal microphone

Volume controls

Display

Type (active-matrix TF

Active X/Y

Dimensions:

Height

Width

Diagonal

Maximum resolution:

WXGA

Refresh rate

Operating angle

Viewing angles:

Horizontal

Vertical

Pixel pitch:

WXGA

Typical power consumpwith backlight):

WXGA

Audio (continued)Specifications 25

two 1-watt, 4-ohm speakers

ier 1 watt per channel, 4 ohms

single digital microphone

volume control buttons and program menus

T) WXGA

303.36 x 189.6

207 mm (8.15 inches)


358.14 mm (14.1 inches)

1280 x 800 pixels

60 Hz

0 (closed) to 160 (except when docked)

40/40

15/30

0.2370 x 0.2370

tion (panel

10.05 W maximum

26 Specifications

Keyboard

Number of keys 83 (U.S. and Canada); 84 (Europe); 87 (Japan)

Layout QWERTY/AZERTY/Kanji

Size

Touch Pad

X/Y position resolution

(graphics table mode)

Size:

Width

Height

Battery

Type

Dimensions:

4-cell and 6-cell lithium

Depth

Height

Width

9-cell lithium-ion batte

Depth

Height

Widthfull sized (19-mm key pitch)

240 cpi

73.0-mm (2.9-inches) sensor-active area

42.9-mm (1.7-inches) rectangle

12-cell "smart" lithium ion prismatic slice (84 Whr)

9-cell "smart" lithium ion (85 Whr)



-ion batteries:


19.8 mm (0.78 inches)

47.0 mm (1.85 inches)

ries:


22.3 mm (0.88 inches)

68.98 mm (2.70 inches)

12-cell lithium-ion slice batteries:

Depth 14.48 mm

Height 217.24 mm

Width 322.17 mm

Weight:

4-cell primary battery

6-cell primary battery

9-cell high capacity b

12-cell slice battery

Voltage:

4-cell battery

6-cell and 9-cell batte

12-cell slice battery

NOTE: Battery operatinsignificantly reduced un

Charge time (approxim

Computer off

Life span (approximate

Temperature range:

Operating

Storage

Coin-cell battery

AC Adapter

Input voltage

Input current (maximu

Input frequency

Battery (continued)Specifications 27

0.24 kg (0.53 lb)

0.33 kg (0.73 lb)

attery 0.51 kg (1.12 lb)

0.85 kg (1.87 lb)

14.8 VDC

ry 11.1 VDC

14.8 VDC

g time varies depending on operating conditions and can be der certain power-intensive conditions.

ate): approximately 1 hour to 80% in standard charge mode

approximately 4 hours to 100% in Dell ExpressCharge mode

) 1 year

0 to 40C (32 to 104F)

10 to 65C (14 to 149F)

CR-2032

100240 VAC

m) 1.5 A

5060 Hz

28 Specifications

Temperature range:

Operating 0 to 35C (32 to 95F)

Storage 40 to 65C (40 to 149F)

PA-12 65 W Travel AC adapter:

Output voltage

Output current

Height

Width

Depth

Weight

PA-10 90 W D-Series A

Output voltage

Output current

Height

Width

Depth

Weight

PA-3E 90 E-Series AC a

Output voltage

Output current

Height

Width

Length

Weight

Fingerprint Reader (Opti

Type

AC Adapter (continued)19.5 V DC

3.34 A

15 mm (0.6 inches)

66 mm (2.6 inches)

127 mm (5.0 inches)

0.29 kg (0.64 lb)

C adapter:

19.5 V DC

4.62 A

32 mm (1.3 inches)

60 mm (2.4 inches)

140 mm (5.5 inches)

0.425 kg (0.9 lb)

dapter:

19.5 V DC

4.62 A

15 mm (0.6 inches)

70 mm (2.8 inches)

147 mm (5.8 inches)

0.345 kg (0.76 lb)

onal)

UPEK TCS3 TouchStrip strip sensor with CMOS active capacitive pixel-sensing technology

Physical

Height 40.5 mm (1.594 inches)

Width 342 mm (13.464 inches)

Depth 251.7 mm (9.909 inches)

Weight

Environmental

Temperature range:

Operating

Storage

Relative humidity (max

Operating

Storage

Maximum vibration (sispectrum):

Operating

Storage

Maximum shock (measpulse for operating specposition and a 2-ms hal

Operating

Storage

Altitude (maximum):

Operating

Storage

Camera (Optional)

ResolutionSpecifications 29

2.78 kg (6.12 lb) with UMA graphics, 6-cell battery, port cover, and optical drive

2.65 kg (5.84 lb) with UMA graphics, 6-cell battery, port cover, and airbay

0 to 35C (32 to 95F)

40 to 65C (40 to 149F)

imum):

10% to 90% (noncondensing)

5% to 95% (noncondensing)

mulating a user environment by using a random vibration

0.66 GRMS

1.3 GRMS

ured with hard drive in operating status and a 2-ms half-sine ification; also measured with hard drive in head-parked f-sine pulse for storage specification):

143 G

163 G

15.2 to 3048 m (50 to 10,000 ft)

15.2 to 3048 m (50 to 10,000 ft)

640 x 480 pixels (VGA)

30 Specifications

4Troubleshooting

CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet be

CAUTION: Beforesafety instructions

Tools

Power LightsThe two-color power-illuminates and blink

If the power lighreceiving power.

If the power lighensure that the d

If the power ligha key on the keybresume normal ocomputer is receor graphics card

If the power lighinternal device m

Beep CodesYour computer mightcannot display errors identifies a problem. beeps. This beep codesystem board failure.Troubleshooting 31

fore opening the cover.


button light located on the front of the computer s or remains solid to indicate different states:

t is off, the computer is either turned off or is not

t is steady blue and the computer is not responding, isplay is connected and powered on.

t is blinking blue, the computer is in standby mode. Press oard, move the mouse, or press the power button to peration. If the power light is blinking amber, the iving electrical power, a device such as a memory module might be malfunctioning or incorrectly installed.

t is steady amber, there may be a power problem or an alfunction.

emit a series of beeps during start-up if the monitor or problems. This series of beeps, called a beep code, One possible beep code consists of repetitive three short tells you that the computer encountered a possible

32 Troubleshooti

If your computer beeps during start-up:

1 Write down the beep code.

2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 40).

Code(repetitive short beeps)

Descriptio

1 BIOS chefailure. Posystem bo

2 No memodetected

3 Possible sboard fail

4 RAM Reafailureng

n Suggested Remedy

cksum ssible ard failure.

Contact Dell.

ry modules 1 If you have two or more memory modules installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

2 If available, install good memory of the same type into your computer see your Service Manual at support.dell.com).

3 If the problem persists, contact Dell.

ystem ure

Contact Dell.

d/Write 1 Ensure that no special memory module/memory connector placement requirements exist (see your Service Manual at support.dell.com).

2 Verify that the memory modules that you are installing are compatible with your computer (see your Service Manual at support.dell.com).


Error Messages


If the message is not or the program that wAU X I L I A R Y D E V I C E F A I LFor an external mousDevice option in the support.dell.com for (see "Contacting DellBA D C O M M A N D O R F I Lcorrectly, put spaces iCA C H E D I S A B L E D D U E microprocessor has faCD D R I V E C O N T R O L L E Rcommands from the cDA T A E R R O R The hDE C R E A S I N G A V A I L A B Lfaulty or improperly sreplace them. See youinformation. DI S K C: F A I L E D I N I T I A Lhard drive tests in the

5 Real-time clock failure. Possible battery failure or system bo

1 Replace the battery (see your Service Manual at support.dell.com).


6 Video BIOFailure

7 CPU-cachfailure

Code(repetitive short beeps)

Description Suggested RemedyTroubleshooting 33


listed, see the documentation for the operating system as running when the message appeared.U R E The touch pad or external mouse may be faulty.

e, check the cable connection. Enable the Pointing system setup program. See your Service Manual at more information. If the problem persists, contact Dell " on page 65).

E N A M E Ensure that you have spelled the command n the proper place, and used the correct pathname.T O F A I L U R E The primary cache internal to the iled. Contact Dell (see "Contacting Dell" on page 65). F A I L U R E The CD drive does not respond to omputer.ard drive cannot read the data.E M E M O R Y One or more memory modules may be eated. Reinstall the memory modules and, if necessary, r Service Manual at support.dell.com for more

I Z A T I O N The hard drive failed initialization. Run the Dell Diagnostics (see "Dell Diagnostics" on page 40).

ard failure.

S Test Contact Dell.

e test Contact Dell.

34 Troubleshooti

D R I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. E R R O R R E A D I N G PCMCIA C A R D The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. E X T E N D E D M E M O R Y S I Znonvolatile memory (computer. Restart the"Contacting Dell" on T H E F I L E B E I N G C O P I E Dthat you are trying to copying the file to a dA F I L E N A M E C A N N O T C> | Do not use thG A T E A20 F A I L U R E modules and, if necessupport.dell.com for G E N E R A L F A I L U R E Tcommand. The messaexample, Printer H A R D- D I S K D R I V E C O Ndrive type. Shut downManual at support.dedown the computer, rthe Hard Disk Drive tpage 40).H A R D- D I S K D R I V E C O Nto commands from thdrive (see your Servicefrom a CD. Then, shurestart the computer. Disk Drive tests in thH A R D- D I S K D R I V E F A I Lfrom the computer. SService Manual at supng

E H A S C H A N G E D The amount of memory recorded in NVRAM) does not match the memory installed in the computer. If the error appears again, contact Dell (see page 65). I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E The file copy is too large to fit on the disk, or the disk is full. Try ifferent disk or use a larger capacity disk.O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S: \ / : * ? < ese characters in filenames.A memory module may be loose. Reinstall the memory sary, replace them. See your Service Manual at more information. he operating system is unable to carry out the ge is usually followed by specific informationfor out of paper. Take the appropriate action.F I G U R A T I O N E R R O R The computer cannot identify the the computer, remove the hard drive (see your Service ll.com), and boot the computer from a CD. Then, shut einstall the hard drive, and restart the computer. Run ests in the Dell Diagnostics (see "Dell Diagnostics" on

T R O L L E R F A I L U R E 0 The hard drive does not respond e computer. Shut down the computer, remove the hard Manual at support.dell.com), and boot the computer t down the computer, reinstall the hard drive, and

If the problem persists, try another drive. Run the Hard e Dell Diagnostics (see "Dell Diagnostics" on page 40).U R E The hard drive does not respond to commands hut down the computer, remove the hard drive (see your port.dell.com), and boot the computer from a CD.

Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 40). HA R D- D I S K D R I V E R E A D F A I L U R E The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall thpersists, try another dDiagnostics (see "DelIN S E R T B O O T A B L E M E Dnonbootable media, sIN V A L I D C O N F I G U R A T I OPR O G R A M The systhardware configuratiomodule is installed. Cprogram. See your SeKE Y B O A R D C L O C K L I N Econnection. Run the "Dell Diagnostics" onKE Y B O A R D C O N T R O L L Econnection. Restart thmouse during the booDiagnostics (see "DelKE Y B O A R D D A T A L I N E connection. Run the "Dell Diagnostics" onKE Y B O A R D S T U C K K E Y cable connection. Reskeys during the boot (see "Dell DiagnosticLI C E N S E D C O N T E N T I S MediaDirect cannorestrictions on the filepage 40).Troubleshooting 35

e hard drive, and restart the computer. If the problem rive. Run the Hard Disk Drive tests in the Dell l Diagnostics" on page 40).I A The operating system is trying to boot to uch as a floppy disk or CD. Insert bootable media.N I N F O R M A T I O N- P L E A S E R U N SYS T E M SE T U P em configuration information does not match the n. The message is most likely to occur after a memory orrect the appropriate options in the system setup

rvice Manual at support.dell.com for more information. F A I L U R E For external keyboards, check the cable Keyboard Controller test in the Dell Diagnostics (see page 40).R F A I L U R E For external keyboards, check the cable

e computer, and avoid touching the keyboard or the t routine. Run the Keyboard Controller test in the Dell

l Diagnostics" on page 40).F A I L U R E For external keyboards, check the cable Keyboard Controller test in the Dell Diagnostics (see page 40).F A I L U R E For external keyboards or keypads, check the tart the computer, and avoid touching the keyboard or

routine. Run the Stuck Key test in the Dell Diagnostics s" on page 40).N O T A C C E S S I B L E I N M E D I ADI R E C T Dell t verify the Digital Rights Management (DRM) , so the file cannot be played (see "Dell Diagnostics" on

36 Troubleshooti

M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E

A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y A L L O C A T I O N E R R O R The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wprogram again. If the documentation.M E M O R Y D A T A L I N E F Amemory module maymodules and, if necessupport.dell.com for M E M O R Y D O U B L E W O RV A L U E A memory mmemory modules andsupport.dell.com for M E M O R Y O D D/ E V E N L OV A L U E A memory mmemory modules andsupport.dell.com for M E M O R Y W R I T E / R E A D memory module maymodules and, if necessupport.dell.com for NO B O O T D E V I C E A V A I Lthe hard drive is yourseated, and partitioneNO B O O T S E C T O R O N HContact Dell (see "CoNO T I M E R T I C K I N T E R Rmalfunctioning. Run Diagnostics" on pageNO T E N O U G H M E M O R Y

You have too many prthat you want to use.ng

ait 30 seconds, and then restart it. Try to run the error message still appears, see the software

I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E A be faulty or improperly seated. Reinstall the memory sary, replace them. See your Service Manual at more information. D L O G I C F A I L U R E A T A D D R E S S, R E A D V A L U E E X P E C T I N G

odule may be faulty or improperly seated. Reinstall the , if necessary, replace them. See your Service Manual at more information. G I C F A I L U R E A T A D D R E S S, R E A D V A L U E E X P E C T I N G

odule may be faulty or improperly seated. Reinstall the , if necessary, replace them. See your Service Manual at more information. F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E A be faulty or improperly seated. Reinstall the memory sary, replace them. See your Service Manual at more information. A B L E The computer cannot find the hard drive. If

boot device, ensure that the drive is installed, properly d as a boot device.A R D D R I V E The operating system may be corrupted. ntacting Dell" on page 65).

U P T A chip on the system board may be the System Set tests in the Dell Diagnostics (see "Dell 40). O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N

ograms open. Close all windows and open the program

OP E R A T I N G S YS T E M N O T F O U N D Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 65). OP T I O N A L ROM B A D C H E C K S U M The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 65).A R E Q U I R E D .DLL F I L E W A S N O T F O U N D The program that you are trying to open is missing an ess

Microsoft Windows

1 Click the WindoPrograms and Fe

2 Select the progra

3 Click Uninstall.

4 See the program

Microsoft Windows

1 Click Start CoFeatures.

2 Select the progra

3 Click Uninstall.

4 See the programSE C T O R N O T F O U N D hard drive. You may hdrive. Run the Windothe hard drive. See WHelp and Support). Idata (if possible), andSE E K E R R O R The odrive. SH U T D O W N F A I L U R E Run the System Set tpage 40).TI M E - O F- D A Y C L O C K L Ocorrupted. Connect ybattery. If the problemTroubleshooting 37

ential file. Remove and then reinstall the program.

Vista:

ws Vista Start button Control Panel Programs atures.

m you want to remove.

documentation for installation instructions.

XP:

ntrol Panel Add or Remove Programs Programs and

m you want to remove.

documentation for installation instructions.The operating system cannot locate a sector on the

ave a defective sector or corrupted FAT on the hard ws error-checking utility to check the file structure on indows Help and Support for instructions (click Start f a large number of sectors are defective, back up the then reformat the hard drive.perating system cannot find a specific track on the hard

A chip on the system board may be malfunctioning. ests in the Dell Diagnostics (see "Dell Diagnostics" on

S T P O W E R System configuration settings are our computer to an electrical outlet to charge the persists, try to restore the data by entering the system

38 Troubleshooti

setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 65).TI M E - O F- D A Y C L O C K S T O P P E D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting DellTI M E - O F- D A Y N O T S E T -or date stored in the sCorrect the settings fat support.dell.com fTI M E R C H I P C O U N T E R 2malfunctioning. Run Diagnostics" on pageU N E X P E C T E D I N T E R R U Pbe malfunctioning, orMemory tests and the"Dell Diagnostics" onX : \ I S N O T A C C E S S I B L Edrive and try again.WA R N I N G: BA T T E R Y I Scharge. Replace the botherwise, activate hi

System Messages

NOTE: If the messfor either the operaappeared.

A L E R T! PR E V I O U S A T T EC H E C K P O I N T [N N N N] . FC H E C K P O I N T A N D C O N Tto complete the start "Contacting Dell" on CMOS C H E C K S U M E R RReplace the battery. S"Contacting Dell" on ng

" on page 65).P L E A S E R U N T H E S YS T E M SE T U P P R O G R A M The time ystem setup program does not match the system clock. or the Date and Time options. See your Service Manual or more information. F A I L E D A chip on the system board may be the System Set tests in the Dell Diagnostics (see "Dell 40).T I N P R O T E C T E D M O D E The keyboard controller may a memory module may be loose. Run the System Keyboard Controller test in the Dell Diagnostics (see page 40).. T H E D E V I C E I S N O T R E A D Y Insert a disk into the

C R I T I C A L L Y L O W The battery is running out of attery, or connect the computer to an electrical outlet; bernate mode or shut down the computer.

age you received is not listed in the table, see the documentation ting system or the program that was running when the message

M P T S A T B O O T I N G T H I S S YS T E M H A V E F A I L E D A T O R H E L P I N R E S O L V I N G T H I S P R O B L E M , P L E A S E N O T E T H I S A C T D E L L TE C H N I C A L S U P P O R T The computer failed routine three consecutive times for the same error (see page 65 for assistance).O R Possible system board failure or RTC battery low. ee your Service Manual at support.dell.com or see page 65 for assistance.

CPU F A N F A I L U R E Processor fan failure. Replace processor fan. See your Service Manual at support.dell.com.HA R D- D I S K D R I V E F A I L U R E Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 65 for assistance.HA R D- D I S K D R I V E R E A D F A I L U R E Possible hard drive failure during hard-drive start test (see "CKE Y B O A R D F A I L U R E

NO B O O T D E V I C E A V A I Lhard drive cable is loo

If the hard drive and that the driv

Enter system setcorrect (see your

NO T I M E R T I C K I N T E R R

A chip on the sysfailure (see "Con

USB O V E R C U R R E N T E R

Disconnect the UNOTICE - H A R D D R I V EP A R A M E T E R H A S E X C E ET H A T Y O U B A C K U P Y O UM A Y N O T I N D I C A T E A P

S.M.A.R.T error,disabled in BIOS

Troubleshooting SofIf a device is either nodetected but incorrecTroubleshooter to resTroubleshooting 39

ontacting Dell" on page 65 for assistance).Keyboard failure or keyboard cable loose.A B L E No bootable partition on hard drive, or the se, or no bootable device exists.

is your boot device, ensure that the cables are connected e is installed properly and partitioned as a boot device.

up and ensure that the boot sequence information is Service Manual at support.dell.com).U P T

tem board might be malfunctioning or system board tacting Dell" on page 65 for assistance).R O R

SB device. Use external power source for the USB device. SELF MONITORING SYSTEM H A S R E P O R T E D T H A T A D E D I T S N O R M A L O P E R A T I N G R A N G E. DE L L R E C O M M E N D S R D A T A R E G U L A R L Y. A P A R A M E T E R O U T O F R A N G E M A Y O R

O T E N T I A L H A R D D R I V E P R O B L E M

possible hard drive failure. This feature can be enabled or setup.

tware and Hardware Problemst detected during the operating system setup or is tly configured, you can use the Hardware olve the incompatibility.

40 Troubleshooti

To start the Hardware Troubleshooter:

Windows Vista:

1 Click the Windows Vista Start button , and click Help and Support.

2 Type hardware troubleshooter in the search field and press to start the search.

3 In the search resufollow the remain

Windows XP:

1 Click Start He2 Type hardware

to star

3 In the Fix a Prob

4 In the Hardwarethe problem and

Dell Diagnostics


When to Use the Dell D

If you experience a prLockups and Softwarepage 44) and run the assistance.

It is recommended th

NOTICE: The Dell

NOTE: The Dell Drcomputer.

See your Service Manconfiguration informadisplays in the system

Start the Dell DiagnoUtilities media. ng

lts, select the option that best describes the problem and ing troubleshooting steps.

lp and Support.

troubleshooter in the search field and press t the search.

lem section, click Hardware Troubleshooter.

Troubleshooter list, select the option that best describes click Next to follow the remaining troubleshooting steps.


iagnostics

oblem with your computer, perform the checks in Problems (see "Lockups and Software Problems" on

Dell Diagnostics before you contact Dell for technical

at you print these procedures before you begin.

Diagnostics works only on Dell computers.

ivers and Utilities media is optional and may not ship with your

ual at support.dell.com to review your computers tion, and ensure that the device that you want to test setup program and is active.

stics from your hard drive or from the Dell Drivers and

Starting the Dell Diagnostics From Your Hard Drive

NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 65.

1 Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2 Turn on (or resta

3 When the DELLDiagnostics from

NOTE: If youwait until youyour compute

NOTE: If youbeen found, r

4 Press any key to spartition on your

Starting the Dell Diagn

1 Insert the Driver

2 Shut down and r

When the DELL

NOTE: If youto wait until ycomputer an

NOTE: The nnext start-upsystem setup

3 When the boot d.

4 Select the Boot fpress .

5 Type 1 to start th6 Select Run the 3

multiple versionscomputer.Troubleshooting 41

rt) your computer.

logo appears, press immediately. Select the start menu and press .

wait too long and the operating system logo appears, continue to see the Microsoft Windows desktop, and then shut down r and try again.

see a message stating that no diagnostics utility partition has un the Dell Diagnostics from the Drivers and Utilities media.

tart the Dell Diagnostics from the diagnostics utility hard drive, and follow the instructions on the screen.

ostics From the Dell Drivers and Utilities Media

s and Utilities media.

estart the computer.

logo appears, press immediately.

wait too long and the operating system logo appears, continue ou see the Microsoft Windows desktop; then, shut down your d try again.

ext steps change the boot sequence for one time only. On the , the computer starts according to the devices specified in the program.

evice list appears, highlight CD/DVD/CD-RW and press

rom CD-ROM option from the menu that appears and

e CD menu and press to proceed.

2 Bit Dell Diagnostics from the numbered list. If are listed, select the version that is appropriate for your

42 Troubleshooti

7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen.

Troubleshooting TipsFollow these tips when troubleshooting your computer:

If you added or rinstallation proceyour Service Man

If a device does n

If an error messaThis message maproblem(s).

If an error messa

NOTE: The procedview, so they may nview.

Power Problems

CAUTION: Beforesafety information

I F T H E P O W E R L I G H T I Sreceiving power.

Reseat the powecomputer and th

Bypass power strdevices to verify

Ensure that any outlet and are tu

Ensure that the edevice, such as a

Ensure that the mconnected to thesupport.dell.comng

emoved a part before the problem started, review the dures and ensure that the part is correctly installed (see ual at support.dell.com).

ot work, ensure that the device is properly connected.

ge appears on the screen, write down the exact message. y help support personnel to diagnose and fix the

ge occurs in a program, see the program documentation.

ures in this document were written for the Windows default ot apply if you set your Dell computer to the Windows Classic


O F F The computer is either turned off or is not

r cable in the power connector on the back of the e electrical outlet.

ips, power extension cables, and other power protection that the computer turns on properly.

power strips being used are plugged into an electrical rned on.

lectrical outlet is working by testing it with another lamp.

ain power cable and front panel cable are securely system board (see your Service Manual at ).

I F T H E P O W E R L I G H T I S B L U E A N D T H E C O M P U T E R I S N O T R E S P O N D I N G

Ensure that the display is connected and powered on.

If the display is connected and powered on, see "Beep Codes" on page 31.I F T H E P O W E R L I G H T I S B L I N K I N G B L U E The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operaI F T H E P O W E R L I G H T I Selectrical power, a dev

Remove and theat support.dell.c

Remove and the(see your Service

I F T H E P O W E R L I G H T I Smay be malfunctionin

Ensure that the pboard power con

Ensure that the mconnected to thesupport.dell.com

E L I M I N A T E I N T E R F E R E N

Power, keyboard,

Too many device

Multiple power s

Memory Problems


IF Y O U R E C E I V E A N I N S

Save and close anto see if that reso

See the softwarenecessary, installsupport.dell.comTroubleshooting 43

tion. B L I N K I N G A M B E R The computer is receiving ice might be malfunctioning or incorrectly installed.

n reinstall all memory modules (see your Service Manual om).

n reinstall any expansion cards, including graphics cards Manual at support.dell.com). S T E A D Y A M B E R There is a power problem, a device g or incorrectly installed.

rocessor power cable is securely connected to the system nector (see your Service Manual at support.dell.com).

ain power cable and the front panel cable are securely system board connector (see your Service Manual at ).

C E Some possible causes of interference are:

and mouse extension cables

s connected to the same power strip

trips connected to the same electrical outlet


U F F I C I E N T M E M O R Y M E S S A G E

y open files and exit any open programs you are not using lves the problem.

documentation for minimum memory requirements. If additional memory (see your Service Manual at

).

44 Troubleshooti

Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory.

Run the Dell Diagnostics (see "Dell Diagnostics" on page 40).I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S

Reseat the memosupport.dell.comcommunicating

Ensure that you aService Manual a

Ensure that the mmore informatiosee "Memory" on

Run the Dell Dia

Lockups and Softwa


The computer does not

E N S U R E T H A T T H E P O WT H E E L E C T R I C A L O U T L E

The computer stops res

NOTICE: You mayshutdown.

TU R N T H E C O M P U T E R Okey on your keyboard for at least 8 to 10 secyour computer.ng

ry modules (see your Service Manual at ) to ensure that your computer is successfully

with the memory.

re following the memory installation guidelines (see your t support.dell.com).

emory you are using is supported by your computer. For n about the type of memory supported by your computer, page 22.

gnostics (see "Dell Diagnostics" on page 40).

re Problems


start up

E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T

ponding

lose data if you are unable to perform an operating system

F F If you are unable to get a response by pressing a or moving your mouse, press and hold the power button onds (until the computer turns off), and then restart

A program stops responding

E N D T H E P R O G R A M

1 Press simultaneously to access the Task Manager, and click the Applications tab.

2 Click to select the program that is no longer responding, and click End Task.

A program crashes rep

NOTE: Most softwfloppy disk, CD, or

CH E C K T H E S O F T W A R E reinstall the program.

A program is designed

RU N T H E PR O G R A M CO

Windows Vista:

The Program Compatenvironment similar t

1 Click Start with this version

2 In the welcome s

3 Follow the instru

Windows XP:

The Program Compatenvironment similar t

1 Click Start AllWizard Next.

2 Follow the instru

A solid blue screen app

TU R N T H E C O M P U T E R Okey on your keyboard for at least 8 to 10 secyour computer. Troubleshooting 45

eatedly

are includes installation instructions in its documentation or on a DVD.

D O C U M E N T A T I O N If necessary, uninstall and then

for an earlier Microsoft Windows operating system

M P A T I B I L I T Y WI Z A R D

ibility Wizard configures a program so that it runs in an o non-Windows Vista operating system environments.

Control Panel Programs Use an older program of Windows.

creen, click Next.

ctions on the screen.

ibility Wizard configures a program so that it runs in an o non-XP operating system environments.

Programs Accessories Program Compatibility

ctions on the screen.

ears

F F If you are unable to get a response by pressing a or moving your mouse, press and hold the power button onds (until the computer turns off), and then restart

46 Troubleshooti

Other software problems

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N

Ensure that the program is compatible with the operating system installed on your computer.

Ensure that yourneeded to run thinformation.

Ensure that the p

Verify that the de

If necessary, uninB A C K U P Y O U R F I L E S I M

Use a virus-scannDVDs.

Save and close anthrough the Star

Dell Technical UpdaThe Dell Technical Usoftware and hardwarbe customized for connotifications.

To enroll for the Dellsupport.dell.com/tech

Dell Support UtilityThe Dell Support UtiDell Support, , icsupport utility for selfscans of your comput

Accessing the Dell Sup

Access the Dell SuppStart menu.ng

computer meets the minimum hardware requirements e software. See the software documentation for

rogram is installed and configured properly.

vice drivers do not conflict with the program.

stall and then reinstall the program.M E D I A T E L Y

ing program to check the hard drive, floppy disks, CDs, or

y open files or programs and shut down your computer t menu.

te Servicepdate service provides proactive e-mail notification of e updates for your computer. The service is free and can tent, format, and how frequently you receive

Technical Update service, go to nicalupdate.

lity is installed on your computer and available from the on on the taskbar or from the Start button. Use this -support information, software updates, and health ing environment.

port Utility

ort Utility from the icon on the taskbar or from the

If the Dell Support icon does not appear in your taskbar:

1 Click Start All Programs Dell Support Dell Support Settings.2 Ensure that the Show icon on the taskbar option is checked.

NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.

The Dell Support Uti

The icon in the tclick, or right-click th

Clicking the Dell Suppo

Click or right-click th

Check your com

View the Dell Su

Access the help f

View frequently

Learn more abou

Turn off the Dell

Double-Clicking the De

Double-click the view frequently askedUtility, and view Dell

For more information(?) at the top of the DTroubleshooting 47

lity is customized for your computing environment.

askbar functions differently when you click, double-e icon.

rt Icon

e icon to perform the following tasks:

puting environment.

pport Utility settings.

ile for the Dell Support Utility.

asked questions.

t the Dell Support Utility.

Support Utility.

ll Support Icon

icon to manually check your computing environment, questions, access the help file for the Dell Support Support settings.

about the Dell Support Utility, click the question mark ell Support screen.

48 Troubleshooting

5Reinstallin

Drivers

Identifying DriversIf you experience a prsource of your problem

Microsoft Windows

1 Click the Windo

2 Click Properties NOTE: The U

administratoradministrator

Microsoft Windows

1 Click Start Co2 Under Pick a Ca

System.

3 In the System PrManager.

Scroll down the list tocircle with a [!]) on th

If an exclamation poithe driver or install a page 50).Reinstalling Software 49

g Software

oblem with any device, identify whether the driver is the and, if necessary, update the driver.

Vista:

ws Vista Start button , and right-click Computer.

Device Manager.ser Account Control window may appear. If you are an on the computer, click Continue; otherwise, contact your to continue.

XP:

ntrol Panel.

tegory, click Performance and Maintenance, and click

operties window, click the Hardware tab, and click Device

see if any device has an exclamation point (a yellow e device icon.

nt is next to the device name, you may need to reinstall new driver (see "Reinstalling Drivers and Utilities" on

50 Reinstalling S

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.

Returning to a Previous Device Driver Version

Windows Vista:

1 Click the Windo


administratoradministrator

3 Right-click the dProperties.

4 Click the Drivers

Windows XP:

1 Click Start My2 Right-click the d

Properties.

3 Click the Drivers

If Device Driver RollbRestore (see "Restorincomputer to the operdriver.

Using the Drivers and U

If using Device DriveOperating System" ondriver from your Driv

1 With the Windo

If this is your firsIf not, go to stepoftware


Device Manager.ser Account Control window may appear. If you are an on the computer, click Continue; otherwise, contact your to enter the Device Manager.

evice for which the new driver was installed and click

tab Roll Back Driver.

Computer Properties Hardware Device Manager.evice for which the new driver was installed and click

tab Roll Back Driver.ack does not resolve the problem, then use System g Your Operating System" on page 52) to return your

ating state that existed before you installed the new

tilities Media

r Rollback or System Restore (see "Restoring Your page 52) does not resolve the problem, reinstall the

ers and Utilities media.

ws desktop displayed, insert your F media.

t time to use the Drivers and Utilities media, go to step 2. 5.

2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen.

NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.

3 When the InstalDrivers and Util

4 When you see thmedia.

5 At the Welcome

NOTE: The Dthat came insdrivers for thdisplayed, exthe documen

A message statincomputer appear

The drivers that the My Driversyour system wind

6 Click the driver tthe screen.

If a particular driver ioperating system.

Manually Reinstalling D

After extracting the dsection:

1 Click the Windo


administratoradministratorReinstalling Software 51

lShield Wizard Complete window appears, remove the ities media and click Finish to restart the computer.

e Windows desktop, reinsert the Drivers and Utilities

Dell System Owner screen, click Next.

rivers and Utilities program displays drivers only for hardware talled in your computer. If you installed additional hardware, the

e new hardware might not be displayed. If those drivers are not it the Drivers and Utilities program. For drivers information, see tation that came with the device.

g that the Resource media is detecting hardware in your s.

are used by your computer are automatically displayed in The ResourceCD has identified these components in ow.

hat you want to reinstall and follow the instructions on

s not listed, then that driver is not required by your

rivers

river files to your hard drive as described in the previous


Device Manager.ser Account Control window may appear. If you are an on the computer, click Continue; otherwise, contact your to enter the Device Manager.

52 Reinstalling S

3 Double-click the type of device for which you are installing the driver (for example, Audio or Video).

4 Double-click the name of the device for which you are installing the driver.

5 Click the Driver tab Update Driver Browse my computer for driver software.

6 Click Browse andthe driver files.

7 When the namedriver OK N

8 Click Finish and

Restoring YouYou can restore your o

Microsoft Windooperating state wsolution for resto

Dell Factory Imadrive to the operThis program peany programs insImage Restore onsystem problem.

If you received thuse it to restore ySystem media alsSystem Restore d

Using Microsoft WThe Windows operatyou to return your comdata files) if changes left the computer in aRestore makes to youoftware

browse to the location to which you previously copied

of the appropriate driver appears, click the name of the ext.

restart your computer.

r Operating Systemperating system in the following ways:

ws System Restore returns your computer to an earlier ithout affecting data files. Use System Restore as the first ring your operating system and preserving data files.

ge Restore (available in Windows Vista) returns your hard ating state it was in when you purchased the computer. rmanently deletes all data on the hard drive and removes talled after you received the computer. Use Dell Factory ly if System Restore did not resolve your operating

e Operating System media with your computer, you can our operating system. However, using the Operating o deletes all data on the hard drive. Use the media only if id not resolve your operating system problem.

indows System Restoreing systems provide a System Restore option that allows

puter to an earlier operating state (without affecting to the hardware, software, or other system settings have n undesirable operating state. Any changes that System r computer are completely reversible.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

NOTE: Set your Dell computer to the Windows Classic view.

Starting System Restore

Windows Vista:

1 Click Start .

2 In the Start Sear

NOTE: The Uadministratoradministrator

3 Click Next and f

In the event that Systlast system restore (se

Windows XP:

NOTICE: Before yclose any open filefiles or programs u

1 Click Start AllRestore.

2 Click either Restpoint.

3 Click Next and f

Undoing the Last System

NOTICE: Before yexit any open progsystem restorationReinstalling Software 53

ch box, type System Restore and press .ser Account Control window may appear. If you are an on the computer, click Continue; otherwise, contact your to continue the desired action.

ollow the remaining prompts on the screen.

em Restore did not resolve the issue, you may undo the e "Undoing the Last System Restore" on page 53).

ou restore the computer to an earlier operating state, save and s and exit any open programs. Do not alter, open, or delete any ntil the system restoration is complete.

Programs Accessories System Tools System

ore my computer to an earlier time or Create a restore

ollow the remaining on-screen prompts.

Restore

ou undo the last system restore, save and close all open files and rams. Do not alter, open, or delete any files or programs until the is complete.

54 Reinstalling S

Windows Vista:

1 Click Start .

2 In the Start Search box, type System Restore and press .3 Click Undo my last restoration and click Next.

Windows XP:

1 Click Start AllRestore.

2 Click Undo my l

Enabling System Restor

NOTE: Windows Vspace. Therefore, t

If you reinstall Windoavailable, System Res

To see if System Rest

1 Click Start Co2 Click the System

unchecked.

Using Dell Factory

NOTICE: Using Dehard drive and remcomputer. If possibImage Restore onlyproblem.

NOTE: Dell Factorcertain computers

Use Dell Factory Imarestore your operatingoperating state it wasfiles added since you permanently deleted spreadsheets, e-mail mpossible, back up all doftware

Programs Accessories System Tools System

ast restoration and click Next.

e

ista does not disable System Restore; regardless of low disk he steps below apply only to Windows XP.

ws XP with less than 200 MB of free hard-disk space tore is automatically disabled.

ore is enabled:

ntrol Panel Performance and Maintenance System. Restore tab and ensure that Turn off System Restore is

Image Restore

ll Factory Image Restore permanently deletes all data on the oves any programs or drivers installed after you received your le, back up the data before using this option. Use Dell Factory if System Restore did not resolve your operating system

y Image Restore may not be available in certain countries or on .

ge Restore (Windows Vista) only as the last method to system. This option restores your hard drive to the

in when you purchased the computer. Any programs or received your computerincluding data filesare from the hard drive. Data files include documents,

essages, digital photos, music files, and so on. If ata before using Factory Image Restore.

Windows Vista: Dell Factory Image Restore

1 Turn on the computer. When the Dell logo appears, press several times to access the Vista Advanced Boot Options window.

2 Select Repair Your Computer.

The System Recovery Options window appears.

3 Select a keyboard

4 To access the reccommand prompclick OK.

5 Click Dell Facto

NOTE: DepeFactory Tools

The Dell Factory

6 Click Next.

The Confirm Da

NOTICE: If you do

7 Click the checkbhard drive and reclick Next.

The restore procemessage appearsapplications have

8 Click Finish to r

Using the Operating

Before you Begin

If you are consideringproblem with a newlyRollback. See "ReturnDevice Driver RollbacReinstalling Software 55

layout and click Next.

overy options, log on as a local user. To access the t, type administrator in the User Name field, then

ry Image Restore.

nding upon your configuration, you may need to select Dell , then Dell Factory Image Restore.

Image Restore welcome screen appears.

ta Deletion screen appears.

not want to proceed with Factory Image Restore, click Cancel.

ox to confirm that you want to continue reformatting the storing the system software to the factory condition, then

ss begins and may take 5 or more minutes to complete. A when the operating system and factory-installed been restored to factory condition.

estart the computer.

System Media

reinstalling the Windows operating system to correct a installed driver, first try using Windows Device Driver ing to a Previous Device Driver Version" on page 50. If k does not resolve the problem, use Microsoft Windows

56 Reinstalling S

System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft

Windows System Restore" on page 52.

NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.

To reinstall WindowsDell Drivers and Utili

NOTE: The Dell Drduring the assembload any required dcomputer, or whethmedia and Dell Op

Reinstalling Windows

The reinstallation proreinstall the operatingprotection program, a

1 Save and close an

2 Insert the Opera

3 If the Install4 Restart the comp

When the DELL

NOTE: If youto wait until ycomputer an

NOTE: The nnext start-upsystem setup

5 When the boot dand press .

oot from CD-ROM, and follow the instructions on the te the installation.

6Finding In

NOTE: Some featucomputer. Some fe

NOTE: Additional

Document/Media/Label

Service Tag/Express Se

The Service Tag/Expreslocated on your compu

Drivers and Utilities M

The Drivers and UtilitieDVD that may have shcomputer.

Operating System Med

The Operating System mDVD that may have shcomputer.Finding Information 57

formationres or media may be optional and may not ship with your atures or media may not be available in certain countries.

information may ship with your computer.

Contents

rvice Code

s Service Code is ter.

Use the Service Tag to identify your computer when you use support.dell.com or contact support.

Enter the Express Service Code to direct your call when contacting support

NOTE: Your Service Tag/Express Service Code is located on your computer.

edia

s media is a CD or ipped with your

A diagnostic program for your computer

Drivers for your computer

NOTE: Drivers and documentation updates can be found at support.dell.com.

Notebook System Software (NSS)

Readme files

NOTE: Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.

ia

edia is a CD or ipped with your

Reinstall your operating system

58 Finding Inform

Safety, Regulatory, Warranty, and Support Documentation

This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliancewww.dell.com at the fowww.dell.com/regulato

Warranty information

Terms and Conditions (U.S. only)

Safety instructions

Regulatory information

Service Manual

The Service Manual forcan be found at suppor

Dell Technology Guide

The Dell Technology Gusupport.dell.com.

Microsoft Windows

Your Microsoft Windowlocated on your compu

Document/Media/Label Contentsation

Homepage on llowing location: ry_compliance.

Ergonomics information

End User License Agreement

your computer t.dell.com.

How to remove and replace parts

How to configure system settings

How to troubleshoot and solve problems

ide is available at

About your operating system

Using and maintaining devices

Understanding technologies such as RAID, Internet, Bluetooth wireless technology, e-mail, networking, and more

License Label

s License is ter.

Provides your operating system product key

7Getting He

Obtaining Ass CAUTION: If you

computer power ainstructions that sh

If you experience a prfollowing steps to dia

1 See "Troubleshoothat pertain to th

2 See "Dell DiagnoDiagnostics.

3 Fill out the "Diag

4 Use Dell's extens(support.dell.comprocedures. See "Dell Support onl

5 If the preceding Dell" on page 65

NOTE: Call Dell Susupport staff can a

NOTE: Dell's Expr

When prompted by DService Code to routedo not have an Expredouble-click the Expr

For instructions on usService" on page 60.Getting Help 59

lp

istanceneed to remove the computer cover, first disconnect the nd modem cables from all electrical outlets. Follow the safety ipped with your computer.

oblem with your computer, you can complete the gnose and troubleshoot the problem:

ting Tips" on page 42 for information and procedures e problem your computer is experiencing.

stics" on page 40 for procedures on how to run Dell

nostics Checklist" on page 64.

ive suite of online services available at Dell Support ) for help with installation and troubleshooting

Online Services" on page 60 for a more extensive list of ine.

steps have not resolved the problem, see "Contacting .

pport from a telephone near or at the computer so that the ssist you with any necessary procedures.

ess Service Code system may not be available in all countries.

ell's automated telephone system, enter your Express the call directly to the proper support personnel. If you ss Service Code, open the Dell Accessories folder, ess Service Code icon, and follow the directions.

ing Dell Support, see "Technical Support and Customer

60 Getting Help

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer ServiceDell's support service is available to answer your questions about Dell hardware. Our supporaccurate answers.

To contact Dell's suppsee the contact inform

DellConnectDellConnect is a simpsupport associate to adiagnose your probleminformation, go to sup

Online ServicesYou can learn about D

www.dell.com

www.dell.com/ap

www.dell.com/jp

www.euro.dell.co

www.dell.com/la

www.dell.ca (Can

You can access Dell Saddresses:

Dell Support web

support.dell.com

support.jp.dell.c

support.euro.delt staff uses computer-based diagnostics to provide fast,

ort service, see "Before You Call" on page 63, and then ation for your region or go to support.dell.com.

le online access tool that allows a Dell service and ccess your computer through a broadband connection,

and repair it all under your supervision. For more port.dell.com and click DellConnect.

ell products and services on the following websites:

(Asian/Pacific countries only)

(Japan only)

m (Europe only)

(Latin American and Caribbean countries)

ada only)

upport through the following websites and e-mail

sites

om (Japan only)

l.com (Europe only)

Dell Support e-mail addresses

[email protected]

[email protected]

[email protected] (Latin America and Caribbean countries only)

apsupport@dell.

Dell Marketing a

apmarketing@de

sales_canada@d

Anonymous file

ftp.dell.com

Log in as user: an

AutoTech ServiceDell's automated supthe questions most fredesktop computers.

When you call AutoTsubjects that correspofor your region, see "C

Automated Order-StTo check on the statuto support.dell.com, recording prompts yoyour order. For the telDell" on page 65.

Problems WitIf you have a problemincorrect billing, contpacking slip handy whregion, see "ContactinGetting Help 61

com (Asian/Pacific countries only)

nd Sales e-mail addresses

ll.com (Asian/Pacific countries only)

ell.com (Canada only)

transfer protocol (FTP)

onymous, and use your e-mail address as your password.

port serviceAutoTechprovides recorded answers to quently asked by Dell customers about their laptop and

ech, use your touch-tone telephone to select the nd to your questions. For the telephone number to call ontacting Dell" on page 65.

atus Services of any Dell products that you have ordered, you can go or you can call the automated order-status service. A u for the information needed to locate and report on ephone number to call for your region, see "Contacting

h Your Order with your order, such as missing parts, wrong parts, or act Dell for customer assistance. Have your invoice or en you call. For the telephone number to call for your g Dell" on page 65.

62 Getting Help

Product InformationIf you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 65.

Returning ItemPrepare all items bein

1 Call Dell to obtaclearly and prom

For the telephonpage 65. Includethe return.

2 Include a copy oon page 64), indireported by the D

3 Include any acce(power cables, socredit.

4 Pack the equipmmaterials.

You are responsible foinsuring any product shipment to Dell. Co

Returns that are missDells receiving dock s for Warranty Repair or Creditg returned, whether for repair or credit, as follows:

in a Return Material Authorization Number, and write it inently on the outside of the box.

e number to call for your region, see "Contacting Dell" on a copy of the invoice and a letter describing the reason for

f the Diagnostics Checklist (see "Diagnostics Checklist" cating the tests that you have run and any error messages ell Diagnostics (see "Contacting Dell" on page 65).

ssories that belong with the item(s) being returned ftware floppy disks, guides, and so on) if the return is for

ent to be returned in the original (or equivalent) packing

r paying shipping expenses. You are also responsible for returned, and you assume the risk of loss during llect On Delivery (C.O.D.) packages are not accepted.

ing any of the preceding requirements will be refused at and returned to you.

Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells

automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 64). If possibassistance and call froasked to type some coduring operations, or computer itself. Ensu

CAUTION: Beforethe documentationGetting Help 63

le, turn on your computer before you call Dell for m a telephone at or near the computer. You may be mmands at the keyboard, relay detailed information try other troubleshooting steps possible only at the re that the com

dell e6400 user guide

Documents