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Delivery of Delivery of Rural ServicesRural Services

NEPALNEPAL

Namaste !Namaste !

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Why Nepal rural services?• Limited ec. and social progress• Due to adverse physical

constraints and communications difficulties, but also political instability and flawed policies

--- > Ineffective inst. arrangements• Half population is poor, mostly

rural• Services not provided to rural poor--- > Hence the focus of the study

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Small farmers need….

Agricultural services:•new and adapted technologies (research)•advice and information (extension)

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Small farmers need….Infrastructure services : for agricultural production (irrigation)

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Small farmers need….

Infrastructure services : for market access (roads and bridges)

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Small farmers need….Infrastructure services : •to stay healthy and productive (water supply)

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Small farmers need….Infrastructure services:•to process products and cottage industries (rural electrification)

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Small farmers need ...• Above priority sub-sectors are the

focus of the study• Prepared 1999/2000 with a Nepali

NGO (SAPPROS)• Focus on the Tarai region of Nepal• Under oversight of National Planning

Commission• Recommendations were

shared/discussed in both national and local level workshops

• Donor community was involved

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Hypothesis/ObjectivesHypothesis• service delivery works better

when people are empoweredObjectives • establish institutional features of

best performing models (underlying correlation between efficiency vs. degree of participation)

• determine policy conditions for models to work and be upscaled

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Conceptual framework

• Provisioning and production of services

• Polycentricity, co-production and competition

• Public vs. private services• Subsidiarity• Social capital development

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Methodology• Case study approach: sample of 60

purposely selected case-studies• Define and classify services • Identify delivery actors and steps• Develop generic models• Assess performance (efficiency

and process=farmer participation)

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Classification of servicesrivalry

exclusion

high lowhigh

low

Private Toll

Community Public

Input supplyShallow tubewellsFarm specific advice

Market informationStrategjc roads

Ag. research (food crops)

Corporate roads

Ag. extensionSurface water supply/irrigation

Electricity grid distribution

Village roads Res. on agro-forestry

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Key institutional actors• Individual end-users/beneficiaries: rural

dwellers in the broader sense• CBOs: including User Groups and

community associations• NGOs: national, international, local• Decentralized bodies: local

governments (DDCs/VDCs)• Government agencies: local services of

ministries, public agencies and projects• Private sector: individual operators,

companies or industry associations

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Service delivery cycleProvisioning stage

- Initiation: formulation of request - Planning: preparation/design - Res. mobilization: funds and others - Resource allocation amongst projects

Production stage - Project execution/service delivery - O&M: operation and maintenance - M&E: Monitoring and Evaluation

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Measure of performance Efficiency criteria (scale of 3)

- Service delivery standards - Cost-effectiveness - Impact (output, income…) - Sustainability (fin./inst.)

Process criteria- User involvement in project/delivery cycle (No. of steps, scale of 6) - Co-production index (total No. of actors in delivery cycle, Scale of 6 x 5)

Sector specific indicators

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Generic models

• Agency model• Local government model• NGO model• CB0 model• Private sector model• N.B.: actual models = hybrid

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Funding ……... Delivery

private private

privatepublic

public

public

private

public

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Agricultural Services: research and

extension

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Agricultural research• in Nepal:

- agricultural research is mostly applied and adaptive

• in this study:– crop variety selection and

improvement– breeder and foundation seed

production

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Agricultural extension• Information about technology• Exposure to performance of

technology (demonstrations)• Practical and cognitive skills• Identify problems and opportunities• Technical advice to solve problems• Market information: prices, demand

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ModelsModel Research Extension Agency NARC DADO NGO LI -BI RD CEPRED

SAPPROS Agency/Private Sugar f actory +

NARC

Private Agro-vets Sugar f actory

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Research model efficiency

0

0.5

1

1.5

2

2.5

3

service cost- eff sust. impact

AgencyNGOAgency- priv

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Research model process

0

2

4

6

8

10

12

user inv. co- prodn.

AgencyNGOAgency- priv

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Research: main findings• NGO model facilitates

identification of relevant researchable problems with farmer involvement

• Public sector funding is needed for public goods research (food crops) but on competitive basis (funds)

• Agency/private model effective for industrial crops

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Extension model efficiency

0

0.5

1

1.5

2

2.5

3

service cost- eff sust. impact

AgencyNGOPrivate

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Extension model process

0

5

10

15

20

user inv. co- prodn.

AgencyNGOPrivate

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Extension: main findings• NGO (best)

– integrated with other services– full participation of clients– builds social capital

• Agency (worst)– quality and coverage poor and costly– lack transparency

• Private (OK for special cases)– effective for specific types of service

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Recommendations: research

• Agenda setting by stakeholders• Collaborative research

(NARC/NGO/private)• Public funding of research through:

– core funding– autonomous research fund (competitive)– commissioning NGOs for adaptive research

• Cost recovery for private benefit• Capacity building in NGO, private sector

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Recommendations: extension

• Private sector for private goods– capacity building– credit for agro-vets– regulations to assure quality

• Private/NGO sector for public goods (subsistence crops)– experiment with contracting

• Industrial commodities (sugar cane)– leave to private sector

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Summary PerformanceSector Sub-Sector Preferred Model

(Efficiency-Process)Ag. technology

Ag. Research Agency/NGO/Private

Ag. Extension NGO/PrivateIrrigation Surface CBO

Ground Agency/CBDrinking water

Surface Fund/NGO/CBO

Ground NGO/CBORoads Rural roads Local body/CBO

Bridges Local Body/NGO/CBOElectricity Agency-Private/CBO

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Summary findings• Strong correlation between efficiency

and beneficiary involvement.• Pure agency model consistently rates

lowest. Agency-managed projects are systematically larger/more complex + involve perverse subsidies + clear lack of accountability and transparency

• Community-based arrangements rate higher. Not panacea ---> partnerships better. Lack of capacity and social capital need to be addressed.

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Key messages• Change paradigm: disengage

agencies and get CBOs involved • Rely on NGOs and private sector for

technical support in service delivery• Rely on local (vs. central)

government for provisioning• Build social capital• Better governance/transparency• Arrangements to be sector-specific

(sectoral funds) and tailored to local circumstances

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the end