delivering valuation services in changing times challenges & opportunities john o’sullivan...
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Delivering Valuation Services in Changing Times
Challenges & Opportunities
John O’SullivanCommissioner of Valuation and CEO, Valuation Office
20th June 2013
Valuation Office
• Ireland’s State Valuation Agency
• Rating Authorities and Non-domestic Rates
• No. of Staff: 130
• Operating Budget 2013: €9 million
Valuation System in Context• Rates: Tax on occupation of non-domestic
property
• Contributes c. €1.3 billion per annum towards funding Local Authorities
• Based on Rental Values
• Challenges: – Evidence-based process– Pace of revaluation
Key Organisational Drivers for VO
Revaluation – Public Policy Objectives
• Equity and Uniformity• Transparency – reflect current market rental
values• Independent and objective outcomes• Redistribution of rates liability• Rolling revaluation: every 5-10 years• Government’s Action Plan for Jobs 2012
Challenges
• Market Activity• Complexity of modern rental arrangements• Expectation of Ratepayers• Pace of Revaluation
How are we changing?• Strong partnerships with representative bodies and
professional agents• Providing more and better information to Ratepayers• Increasing public understanding of what we do
• Adopting more standardised processes• Engaging with peer organisations in other jurisdictions
• Harnessing Web to interact with customers• Better range of internal ICT analysis & support tools
People, Processes & Technology
• Better use of staff resources• Improved business processes– Better data collection techniques– Data Analysis
• Broadening online service offering• Use of external datasets• Harnessing mobile technology• New Legislation
Valuation (Amendment) (No. 2) Bill 2012
• Accelerate the National Revaluation Programme– Improve VO operations– Provide for additional valuation approaches:
– Self Assessment– Contracting External Valuation Services (Outsourcing) and– Better use of ICT and Statistical Resources
Improving Internal VO processes
• Better use of Statistics & Market Data
• Augments current valuation approaches
• Combining Professional Valuer core skills with statistical analysis of physical and market data and spatial information databases
Valuation: Multi-faceted approach
• Conversion & Interpretation of historical data• Central Market Analysis Unit in operation• Extensive database of recorded market
transactions• Electronic Market Analysis System in place• ICT-supported valuation processes extended• New skills for valuers
Making it Happen• Market Analysis Database
• Market Analysis Modelling tools
• Statistically-informed comparisons
• Validation using third-party datasets
• Geographical Information Systems (GIS) & Spatial Analysis tools
• Mobile apps
Other Developments
• Merger of VO with PRA and OSi
• Integrated Data Model
• Shared Services: Technical Infrastructures
• Priority: ICT Disaster Recovery/Business Continuity capability
• ISDI
Conclusions
• People – Process – Technology
• Not about Technology.......it’s about Delivering Services!