MISSION BOOKLET

DELEGATION TOSMART CITY EXPO 2017BARCELONA | NOVEMBER 13-17

DELEGATION TO SMART CITY EXPO 2017, BARCELONA | NOVEMBER 13-17

TABLE OF CONTENTS

Agenda 3

Overview 7

Hotel Information 8

Venue Information 8

Additional Notes 8

Delegates 10

Appendix A: Toronto Case Studies in Smart City Tech 13

Appendix B: Smart City Expo World Congress Venue Map 15

TABLE OF CONTENTS 2

DELEGATION TO SMART CITY EXPO 2017, BARCELONA | NOVEMBER 13-17

AGENDA

TIME ITEM LOCATION

MONDAY, NOVEMBER 13

8:15 A.M. Meet in the lobby of the Hotel Porta Fira Hotel Porta FiraPlaça d'Europa 4508908 L'Hospitalet de Llobregat (Barcelona)

8:20 A.M. Transit to meeting with City of Barcelona

8:50 A.M. Meet in the lobby of Barcelona Activa Barcelona ActivaCarrer de la Llacuna 162-164, 2nd Floor08018 Barcelona

9:00 A.M. – 11:00 A.M. Meeting with Mario Rubert, Director of International Economic Promotion, Barcelona City Council

Barcelona ActivaCarrer de la Llacuna 162-164, 2nd Floor08018 Barcelona

7:00 P.M. – 8:30 P.M. Welcome Dinner TBD

TUESDAY, NOVEMBER 14

8:30 A.M. Meet at the lobby of the Hotel Porta Fira Hotel Porta FiraPlaça d'Europa 4508908 L'Hospitalet de Llobregat (Barcelona)

8:35 A.M. Walking transit to the Smart City Expo World Congress

8:45 A.M. Registration at Smart City Expo World Congress Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

9:00 A.M. – 11:00 A.M. Smart City Expo World Congress Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

AGENDA 3

TIME ITEM LOCATION

11:00 A.M. – 12:00 P.M. UrbanLogiq & City of Toronto Partnership Announcement Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

UrbanLogiq Booth

12:00 P.M. – 1:00 P.M. Meeting with Accenture Team Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

Accenture Booth

1:00 P.M. – 2:00 P.M. Lunch Break Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

The Village

2:00 P.M. – 3:00 P.M. The Art of Placemaking: Inclusive Public Spaces & Green Areas

Presentation by Councillor Michelle Holland

Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

Hall 2, Congress Area – Room 4

2:00 P.M. – 3:00 P.M. Meeting with Smart City Council Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

Smart Cafe

3:30 P.M. – 5:30 P.M. Meeting with UI Labs Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

City of Chicago Booth

WEDNESDAY, NOVEMBER 15

8:40 A.M. Meet at the Lobby of the Hotel Porta Fira Hotel Porta FiraPlaça d'Europa 4508908 L'Hospitalet de Llobregat (Barcelona)

8:45 A.M. Walk to the Smart City Expo World Congress

9:00 A.M. – 11:30 A.M. Annual City CIO BreakfastBy invitation only

Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

CC1, Room 5

AGENDA 4

TIME ITEM LOCATION

9:00 A.M. – 10:15 A.M. Smart City Expo World Congress Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

10:15 A.M. – 11:15 A.M. Making Safer, Smarter & Healthier Cities

Presentation by Rob Meikle

Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

Hall2, Congress Area – Auditorium

11:15 A.M. – 12:15 P.M. Smart City Expo World Congress Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

12:00 P.M. – 1:15 P.M. Lunch Break Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

The Village

1:30 P.M. – 2:00 P.M. Meeting with Cisco Executive team Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

Cisco Booth

2:00 P.M. – 2:30 P.M. Cisco Expo Booth Tour Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

Cisco Booth

3:00 P.M. – 3:30 P.M. Smart Cities: The Toronto Experience

Presentation by Rob Meikle and Vickery Bowles

Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

Cisco Booth

4:30 P.M. – 5:30 P.M. Meeting with Alberto Martin Torras Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

6:30 P.M. Meet at the Lobby of the Hotel Porta Fira Hotel Porta FiraPlaça d'Europa 4508908 L'Hospitalet de Llobregat (Barcelona)

6:35 P.M. Transit to Casa Batlló

7:00 P.M. – 10:00 P.M. Cisco Customer Appreciation Dinner Casa BatllóPasseig de Gràcia 4308007 Barcelona

10:00 P.M. Transit to the hotel

AGENDA 5

TIME ITEM LOCATION

THURSDAY, NOVEMBER 16

8:40 A.M. Meet at the Lobby of the Hotel Porta Fira Hotel Porta FiraPlaça d'Europa 4508908 L'Hospitalet de Llobregat (Barcelona)

8:45 A.M. Walk to the Smart City Expo World Congress

9:00 A.M. – 11:00 A.M. Tour by Catalonia Trade & Investment Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

Stand D401 – Generalitat de Catalunya

12:00 P.M. Lunch Break Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

The Village

2:10 P.M. – 3:10 P.M. Digital Fabrication: Transforming Citizens from Consumers to Producers

Presentation by Vickery Bowles

Gran ViaAvinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)

Hall 2, Congress Area – Room 3

FRIDAY, NOVEMBER 17

8:00 A.M. – 8:20 A.M. Transit from the hotel to Tour meeting point

8:30 A.M. Meeting point for Tour “Be in Accio” Passeig de Gràcia 12908008 Barcelona

Across the street from Hotel Casa Fuster

9:00 A.M. – 11:00 A.M. Visit to Computer Vision Centre

11:00 A.M. – 12:00 P.M. Coffee Break & Networking

12:30 P.M. – 1:00 P.M. Library Living Lab Volpelleres

AGENDA 6

DELEGATION TO SMART CITY EXPO 2017, BARCELONA | NOVEMBER 13-17

OVERVIEW

The Barcelona Smart City Expo World Congress (SCEWC) is the world’s leading event on smart cities—a must-attend meeting place for companies, cities and institutions that are fully engaged in their path towards becoming a smarter city.

Toronto ranks highly among a handful of global cities on several smart city indices. Events such as the SCEWC provide opportunities to develop targeted connections leading to a smarter and deeper dialogue with like-minded cities such as New York, London, Barcelona, Hong Kong and Singapore to name a few. Strategic dialogue ultimately leads to investment and trade opportunities.

OBJECTIVESThe main objectives of the mission are to:

1. Promote Toronto’s smart cities expertise at a global congress attended by over 126 countries.

2. Establish the opportunity for a Toronto presence at a future smart cities congress.

3. Share best practice with counterparts in Barcelona to establish how Toronto can continue to develop its smart cities sector.

DELEGATION OVERVIEWThe Web Summit delegation will include:

• Councillor Michael Thompson, City of Toronto

• Councillor Michelle Holland, City of Toronto

• Vickery Bowles, Chief Librarian, Toronto Public Library

• Andrea Fagundez, Market Activation Program (MAP) Coordinator, World Trade Centre Toronto

• Rob Meikle, Chief Information Officer, City of Toronto

BACKGROUNDBarcelona is the capital of Catalonia, one of the richest regions in Southern Europe – its GDP ranks between Finland and Denmark. The GDP of Barcelona metropolitan area is €177 billion, more than a quarter of Spain's GDP.

Barcelona has a thriving stock exchange and is a major international commercial and financial centre. 34% of Spanish exports come from Catalonia with three-quarters of Catalan industry is concentrated in the Barcelona area. Near the port are a free economic zone and the World Trade Center Barcelona, a business park.

Spain is Europe’s third country in Europe in implementation of smart city infrastructure (behind the United Kingdom and Italy). The 50 largest cities have a network of smart cities, Red Española de Ciudades Inteligentes (RECI), to share experiences and create market opportunities. Barcelona is one of the most advanced cities in striving for 100% paperless government administration; it has replaced paper-based processes with online procedures, electronic signatures, and almost entirely electronic document processing.

OVERVIEW 7

Barcelona was named European Innovation Capital in 2014, becoming the first European iCapital. From 2012 to 2018 Barcelona hosts the GSMA Mobile World Conference, creating a dynamic professional ecosystem for the mobile phone and its satellite industries. Catalonia is a leading research region – with 1.5% of Europe’s population, it receives 2.2% of European competitive funds and 3.5% of European Research Council grants.

ADDITIONAL NOTES

REGISTRATION FOR SMART CITY EXPO WORLD CONGRESS 2017You can get your pass at any time through the Visitors' Area for Smart City Expo World Congress & Smart Mobility World Congress 2017. Just enter your username and password and click on "Print Pass".

BARCELONA TRAVEL GUIDE:

• Barcelona Tourism: barcelonaturisme.com/wv3/en/

• Barcelona Restaurants: barcelonaturisme.com/wv3/en/page/6/restaurants.html

TRANSPORTATION WITHIN BARCELONABarcelona is recognized for having excellent public transport and this is the best way to get around: tmb.cat/en

Please note: Uber is not available in Barcelona.

SMARTPHONE APPLICATIONS

• We strongly advise you to download the Congress app. This provides you with a personalised Smart City Expo World Congress experience and complete information about the SCEWC. Download the app here: smartcityexpo.com/en/app

• We will establish a WhatsApp Group to help delegates communicate between themselves in Barcelona. Please download WhatsApp onto your phone: whatsapp.com

HOTEL INFORMATIONHotel Porta Fira

Plaça d'Europa 4508908 L'Hospitalet de Llobregat (Barcelona)Tel: +34-932-973-500hotelbarcelonaportafira.com/en

Hotel Sixtytwo

Passeig de Gràcia 6208007 BarcelonaTel: +34-932-724-180sixtytwohotel.com/en

El Palace Barcelona

Gran Via de les Corts Catalanes 66808010 BarcelonaTel: +34-935-101-130hotelpalacebarcelona.com/en

VENUE INFORMATIONFira de Barcelona (Gran Via Venue)

Avinguda Joan Carles I 5808908 L'Hospitalet de Llobregat (Barcelona)smartcityexpo.com

OVERVIEW 8

SOCIAL MEDIAJoin our online conversation:

• #SCEWC17 • @WTC_TO • @TorontoRBOT • @TorontoComms • @TorontoLibrary

CONSULATE GENERAL OF CANADA IN BARCELONAPlaça de Catalunya 908002 BarcelonaTel.: +34-932-703-614Fax: +34-933-170-541E-mail: bclnag@international.gc.ca Service Hours: Monday to Friday 9:00 A.M. to 12:00 P.M.

• Canadian Government Travel & Health Advice: travel.gc.ca/destinations/spain

• For security reasons, we strongly advise you to register your attendance in Barcelona using the following Embassy portal: voyage2.gc.ca/minroca/std/termsandconditions-en.htm

SECURITY NOTE FROM FOREIGN AFFAIRS CANADADemonstrations occur and have the potential to suddenly turn violent. There is an increased potential for such demonstrations due to the current political situation. Avoid all demonstrations and large gatherings, follow the advice of local authorities and monitor local media.

Strikes occur and may disrupt traffic and public transportation. A general strike in Catalonia may be called for on short notice, in relation to the ongoing political situation. Due to the potential service disruptions, be prepared to change your travel plans on short notice. Contact your transportation carrier to find out if the situation could affect your travel plans.

Be prepared to change your travel plans on short notice due to potential disruptions to essential services. Contact your transportation carrier to find out if the situation could affect your travel plans.

While ETA has renounced violence, protests or rallies may be held to promote the cause of Basque independence.

Consular officials are following the situation closely and when conditions change sufficiently to warrant amending our recommendations, we will update our travel advice accordingly. The security of Canadians abroad is paramount and we do not hesitate to advise Canadians about safety and security concerns or against travelling to a particular destination if conditions are sufficiently dangerous.

We would recommend that you monitor the Travel Advice and Advisories for the latest information. We would also strongly encourage you and your delegation to register with our Registration of Canadians Abroad service. This allows us to stay in contact with Canadians who are abroad. It is also provided to assist consular officers in contacting Canadians to offer urgent advice during a natural disaster or civil unrest or to advise them of a family emergency at home.

OVERVIEW 9

DELEGATION TO SMART CITY EXPO 2017, BARCELONA | NOVEMBER 13-17

DELEGATES

Michael Thompson is a Toronto City Councillor, Chair of Toronto’s Economic Development and Culture Committee and Chair of Invest Toronto’s Board of Directors. Councillor Thompson is a strong, active and influential leader in Toronto’s efforts to build economic development relationships with partner countries around the world.

Over his fourteen years at City Hall, he has earned a reputation as a community focused consensus builder and one of Toronto’s hardest working Councillors.

Michael’s strong advocacy for public safety resulted in a City-wide Community Safety Plan, a police task force on guns and gangs and positive programs for young offenders. As Chair of Scarborough Community Council, he led the campaign to create the first ever TTC transit strategy for Scarborough to enhance public transit for residents. He also spearheaded the Taste of Lawrence Festival, which has attracted tens of thousands of people celebrating cultural diversity.

Prior to entering politics, Mr. Thompson earned his business credentials as an entrepreneur in the business and financial services sector. He is the recipient of the African Achievement Award for Excellence in Politics, the York University International Award, the Jain Society of Toronto Community Award, the Bob Marley Award, The Bob Marley Lifetime Achievement Award and continues to work with a number of charitable organizations including participation in the LIUNA Local 506 Scholarship Fund. He is a graduate of Concordia University in Montreal.

ABOUT THE CITY OF TORONTOThe municipal government of Toronto, officially known as the City of Toronto, is a public corporation providing services to Toronto, Ontario, Canada. It is administered by 44 elected councillors (representing around 55,000 people each), who along with the Mayor, John Tory, make up the Toronto City Council. Torontonians elect a new council every four years, in October.

toronto.ca

COUNCILLOR MICHAEL THOMPSON Chair, Economic Development & Culture Committee, City of Toronto

DELEGATES 10

Councillor Michelle Holland was elected to Toronto City Council in 2010 and re-elected in 2014. She serves, and has served, on the most important City Council Committees including Executive Committee, Public Works and Infrastructure Committee, Budget Committee, and Economic Development Committee. Michelle is currently Chair of Scarborough Community Council, Chair of the City’s Corporations Nominating Panel where she leads efforts to facilitate gender equality on boards and is Vice Chair of the influential Economic Development Committee.

She is a leading voice on the advancement of innovation and technology. In December, 2016 Michelle was appointed by Mayor John Tory to serve as the City’s first Advocate for the Innovation Economy. In this capacity she leads the City’s efforts to stimulate growth in the sector, promote and protect innovation and technology jobs, champion greater gender diversity and position Toronto as a leader in all aspects of the innovation economy globally.

An experienced independent director, she currently serves as Governor of the Art Gallery of Toronto, director of the Design Exchange and Scarborough Arts Council with extensive previous board directorships in her portfolio. Michelle Holland is a graduate of the University of Toronto and the Directors Education Program (ICD.D) of The Institute of Corporate Directors at the Rotman School of Business.

COUNCILLOR MICHELLE HOLLAND, ICD.D Chief Advocate for the Innovation Economy, City of Toronto

Vickery Bowles is currently Toronto Public Library's City Librarian, although she was formerly Director of Collections Management and City-Wide Services, overseeing collection development for the Library's print, audiovisual and electronic collections. She has also worked as a public service director for the Library where she worked to meet the needs of Toronto's diverse population. Bowles spearheaded Toronto Public Library's transition to digital collections while continuing to respond to customer demand for traditional books. She is a board member for the Centre for Equitable Library Access, an organization that promotes access to books for Canadians with print disabilities, and is also a member of the Canadian Urban Libraries Council Ebook Task Group. Most recently, Bowles became the chair of the Canadian Library Association Public Library Task Group on Ebooks.

ABOUT THE TORONTO PUBLIC LIBRARYToronto Public Library is the busiest urban public library system in the world. Every year, we have millions of users visiting our branches and taking advantage of our online services. We empower Torontonians to thrive in the digital age and global knowledge economy. With expanded access to technology, lifelong learning and diverse cultural and leisure experiences, Torontonians have increased opportunities for growth and success, as well as stronger connections to each other and their communities.

torontopubliclibrary.ca

VICKERY BOWLESChief Librarian, Toronto Public Library

DELEGATES 11

As a Market Activation Program Coordinator at World Trade Centre Toronto, Andrea is responsible for planning and delivering inbound trade missions to Toronto and outbound trade missions abroad to priority markets. Andrea brings over six years of work experience in International Trade, including work at the UK Department of International Trade in Venezuela, where she is originally from. In this role, she successfully organized numerous inbound missions for UK companies interested in doing business in Venezuela in the Oil & Gas sector, and supported Venezuelan businesses growing in the United Kingdom. Following work at City of Toronto as a businesses analyst, Andrea now works at the recently launched World Trade Centre , where she has organised over 15 international trade missions representing priority markets and sectors, and successfully delivered a city-tech trade mission to United Kingdom for City Councillors and 12 businesses.

Andrea is an economist from Venezuela, and has completed a course in project management at the School of Continuing Studies of the University of Toronto. She also volunteers as an Information Guide to the Art Gallery of Ontario.

Andrea is fluent in Spanish.

ABOUT WORLD TRADE CENTRE TORONTOThe World Trade Centre Toronto (WTC-T) is the trade services arm of the Toronto Region Board of Trade. As a member of the World Trade Centers Association, WTC-T creates unparalleled global access for the Toronto region’s business community with its connection to 317 branded properties and trade services associations in 88 countries. WTC-T provides targeted international trade advisory services and expertise through comprehensive research, trade education, strategy building workshops, outbound and inbound trade missions and valuable connections to experts and networks. WTC-T has created three programs to provide end-to-end knowledge and support for businesses interested in expanding their global reach: International Trade 101, Canada’s Trade Accelerator Program (TAP) and a Market Activation Program (MAP).

wtctoronto.com

ANDREA FAGUNDEZ Market Activation Program (MAP) Coordinator, World Trade Centre Toronto

Rob Meikle is the Chief Information Officer (CIO) for Canada’s largest city and sixth largest government and home to a diverse population of about 2.7 million people. Toronto’s government is dedicated to delivering customer service excellence, creating a transparent and accountable government, reducing the size and cost of government and building a transportation city.

In his role as CIO, Rob provides visionary leadership for the delivery of flexible and integrated information and communication technology solutions that enable and drive Service Excellence.

Rob is a strategic business leader who is innovative and results driven with a proven track record of 20+ years experience planning, developing, and implementing award winning global business and technology solutions in the private, public and not for profit sector. Rob was named a global CIO 100 Honoree and global Premier 100 IT Leader.

Prior to the City of Toronto Rob was the Chief Information Officer at the City of Brampton and has held various leadership roles in the private sector including Global Operations, Customer Service, Marketing, eBusiness and Information Technology.

ROB MEIKLE Chief Information Officer, City of Toronto

DELEGATES 12

TOR NTO CASE STUDIES

24 Framework for a Smarter Toronto: A Call for Collaborative Action

APPENDIX

Start-up Ecosystem Toronto incubators and accelerators: The City of Toronto has a range of business incubators and accelerators that are focused on the technology sector: public sector supported incubators, e.g. MaRS and DMZ, and private sector accelerators, e.g. OneEleven, Sector 75 and Incubes. Many support start-ups focused on Big Data, connected communities and innovation.

Water ManagementAutomated Meter Reading: The City of Toronto has installed 476,000 automated water meters in every home and business. They provide a more accurate, fair and efficient way to administer water use and help identify water leaks. The online tool MyWaterToronto allows users to access water usage information and helps to encourage water conservation.

Social InclusionCity Services Benefit Card: This initiative has transformed the delivery of critical social services to vulnerable Toronto citizens in need of financial assistance. Citizens receive payments directly into their City Services Benefit Card, a discreet way which helps avoid expensive cheque cashing fees. The scheme fosters social inclusion and realizes significant efficiencies.

APPENDIX A 13

25Smart Cities Working Group

APPENDIX

Civic InputBetter Budget Toronto: Information about the city budget is available online and the civic initiative Better Budget Toronto collected people’s opinions on the process of budget setting and gave recommendations on using online tools to provide citizens with the opportunity to input on the budget.

Digital InfrastructureWaterfront Toronto: As one of the world’s largest waterfront redevelopment projects, this multi-year long-term initiative is bringing broadband high speed network access to local communities and businesses, delivering a digital infrastructure that is fostering social inclusion and innovation integrated in a significant City building and redevelopment initiative.

Supporting RetailDigital Main Street: The initiative helps main street retailers in the City’s 81 Business Improvement Areas (BIA) adopt digital technologies. In addition, Digital Main Street is establishing living labs in a number of BIAs that will allow technology companies focused on retail to test their products and services with retailers in a real-world environment.

Engaging BusinessesEngagement with ICT industry: Smart city projects provide a clear opportunity to foster development in the ICT sector. Industry and City leaders annually gather at Toronto’s Technicity Conference to foster industry engagement, discuss innovative technology and foster ICT economic development.

Citizen Engagement IdeaSpaceTO: The planning department provides information and collects feedback on new schemes and initiatives via the online tool IdeaSpaceTO. The platform stirs conversation both between citizens and the City and within the community. It also allows residents to offer solutions to some of the city’s challenges.

APPENDIX A 14

APPENDIX B 15

The World Trade Centre Toronto (WTC-T) is the trade services arm of the Toronto Region Board of Trade. As a member of the World Trade Centers Association, WTC-T creates unparalleled global access for the Toronto region’s business community with its connection to 317 branded properties and trade services associations in 88 countries. WTC-T provides targeted international trade advisory services and expertise through comprehensive research, trade education, strategy building workshops, outbound and inbound trade missions and valuable connections to experts and networks.

KEY CONTACTS

On-the-Ground in Barcelona

Andrea Fagundez+1-416-903-1626afagundez@bot.com

Support in Toronto

Katherine Gee+1-416-895-0749kgee@bot.com

Join our online conversation:#SCEWC17@WTC_TO@TorontoRBOT@TorontoComms@TorontoLibrary