december 2016 monthly operations & maintenance report 2016 gsr report.pdf · 2017-02-06 ·...
TRANSCRIPT
Greater Ouachita Water Company
December 2016
Monthly Operations &
Maintenance Report
Monthly Report of Operation and Maintenance For the
Greater Ouachita Water Company For the Month of December 2016
January 27, 2017
Mr. Wood T. Sparks.
CEO
Greater Ouachita Water Company
PO Box 1257
West Monroe LA, 71294
Dear Mr. Sparks:
Severn Trent Environmental Services is pleased to present the attached Monthly report.
Included is a detailed report of operation and maintenance of GOWC Wastewater, Water
Treatment Plants and Pump Stations and, Billing and Collections. I welcome any comments or
questions on this report.
Sincerely,
James Bozek
James Bozek
Project Manager
Severn Trent Services 4886 Cypress ST.
West Monroe, LA 71291 United States
T: +1 318 322 3741 www.severntrentservices.com
Monthly Report Page 1
Executive Summary
The sand filters were completed at the Northeast WWTF. This will provide a higher level of total suspended solids and biochemical oxygen demand treatment/removal.
The meter reading and billing are continually being improved, but due to inability to read the water meters consistently, there has developed issues with billing for minimum billing and catch-up billing. Improvements with the additional staff for meter reading and additional customer service personnel, along with additional technical personnel for meter reading route efficiency strategies. These items will be continually improved and we wholeheartedly regret any problems this issue has caused.
The Green Acres Water system continues to experience low chlorine residuals in the water purchased from the City of Monroe. These low chlorine residuals have led to non-compliance violations at the MRT. Severn Trent has met with the City of Monroe about resolving this issue and comments about additional flushing valves installation and the chlorine burn implementation will provide a short-term solution. The long-term solution seems to be the installation of a chloramine booster system at the well site of Green Acres to increase the chlorine residual throughout the Green Acres Water system and maintain compliance of the chlorine residual requirement for the system.
Operations Highlights Compliance:
There were 15 SSOs in the month of December:
24 Farmer Circle, Monroe
4514 Lincoln Park Ave., Monroe
1530 Pearl St., Monroe
1508 Pearl St., Monroe
1508 Pearl St., Monroe
26 Towneast Dr., Monroe
End of Edgewood at intersection of Tanglewood Dr., Monroe
20 Front Royal Terrace Lot 1, Monroe
471 Hillside Circle, West Monroe
377 Booth Rd., Monroe
312 Love Dr., Monroe
4514 Lincoln Park Ave., Monroe
1508 Pearl St., Monroe
4514 Lincoln Park Ave., Monroe
Manhole before the lift station at 1508 Pearl St, Monroe
The following are permit exceedances at the WWTPs:
Calvert WWTP Wastewater BOD Monthly Avg
Calvert WWTP Wastewater BOD Daily Max
Calvert WWTP Wastewater TSS Monthly Avg
Charmingdale WWTP Wastewater TSS Monthly Avg
Charmingdale WWTP Wastewater TSS Daily Max
Daywood WWTP Wastewater TSS Monthly Avg
Monthly Report Page 2
Daywood WWTP Wastewater BOD Monthly Avg
Double K WWTP Wastewater TSS Monthly Avg
Double K WWTP Wastewater TSS Daily Max
Hillside WWTP Wastewater TSS Monthly Avg
Hillside WWTP Wastewater TSS Daily Max
Indian Lakes WWTP Wastewater BOD Monthly Avg
Indian Lakes WWTP Wastewater BOD Monthly Avg
Indian Lakes WWTP Wastewater BOD Daily Max
Lake Park WWTP Wastewater TSS Monthly Avg
Love Estates WWTF Wastewater TSS Monthly Avg
Love Estates WWTF Wastewater TSS Daily Max
Love Estates WWTF Wastewater BOD Monthly Avg
Millhaven Estates WWTP Wastewater TSS Monthly Avg
Millhaven Estates WWTP Wastewater TSS Daily Max
Northeast Regional WWTP Wastewater pH Daily Min
Northeast Regional WWTP Wastewater TSS Monthly Avg
Northeast Regional WWTP Wastewater TSS Daily Max
Northeast Regional WWTP Wastewater TSS Monthly Avg
Pine Bayou WWTP Wastewater TSS Monthly Avg
Pine Bayou WWTP Wastewater TSS Daily Max
Pine Bayou WWTP Wastewater BOD Monthly Avg
Pine Bayou WWTP Wastewater BOD Daily Max
Presidential Estates WWTP Wastewater TSS Monthly Avg
Presidential Estates WWTP Wastewater TSS Daily Max
Slocum WWTP Wastewater TSS Monthly Avg
Southeast Regional WWTP Wastewater NH3-N Daily Max
Southeast Regional WWTP Wastewater NH3-N Monthly Avg
Southeast Regional WWTP Wastewater NH3-N Monthly Avg
Southeast Regional WWTP Wastewater TSS Daily Max
Southeast Regional WWTP Wastewater TSS Monthly Avg
Southeast Regional WWTP Wastewater TSS Monthly Avg
Tanglewood WWTP Wastewater TSS Monthly Avg
Tanglewood WWTP Wastewater TSS Monthly Avg
Tanglewood WWTP Wastewater TSS Daily Max
Tanglewood WWTP Wastewater Fecal Coliform Daily Max
U.S. 165 N. Regional WWTP Wastewater CBOD Weekly Max
Valley Hills WWTP Wastewater TSS Monthly Avg
Valley Hills WWTP Wastewater BOD Monthly Avg
Valley Hills WWTP Wastewater BOD Daily Max
Valley Hills WWTP Wastewater Fecal Coliform Daily Max
Valley Hills WWTP Wastewater Fecal Coliform Monthly Avg
Wagon Wheel WWTP Wastewater TSS Monthly Avg
Wagon Wheel WWTP Wastewater BOD Monthly Avg
Wagon Wheel WWTP Wastewater BOD Daily Max
West Pines WWTP Wastewater TSS Monthly Avg
West Pines WWTP Wastewater TSS Daily Max
Monthly Report Page 3
Westside Lagoon WWTP Wastewater TSS Monthly Avg
WOIP WWTP Wastewater TSS Monthly Avg
WOIP WWTP Wastewater TSS Daily Max
The following water systems testing:
Green Acres Water System Water Total Residual Chlorine Daily Min
WWTP:
165 North WWTF – pull new wire to lift station and replace bad breaker to chlorine building. Completed work on trash pump. Checked electrical issue caused by contractor and worked to temporary fix issue handed out door hangers. Installed new wire and new pipe to station that contractors hit with tractor. Change out a bad float in LS. Work on filter issues.
WOIP – install new blower for WWTF air drops. Changed bad floats and installed heat lamp on water line. Change out motor on #2. Install heat lamps in chlorine building.
West Pines WWTF – replace bad belts and service blowers #1 & #2
Analyzed amperage and voltage measurements on the 20 hp and above motors grease and check belts and motor couplings
Rose St LS – check pump and change out bad float. Changed out another bad float.
Pleasure St LS – check pumps had to call contractor to pull pump #2
Treasure Island Pond – clean levee pump; removed all trash
Eastern Forest WWTF – measure plant and order materials to make repairs to the WWTF aeration system. Replaced old grating (safety issue) and replaced with a heavy strength grating. Installed new return sludge piping.
Shadow Oaks LS – install new pump and panel
Pearl St. LS – install Barnes pump and pull pump #1 to clean the impeller
Chapel St LS – pull pumps and clean impellers then replace capacitors
Remington LS – replace bad motor on pump #2
Shenandoah LS – check station – call Entergy to make repairs. Replace contactor for pump #2.
Liner LS – check electrical to station and make repairs
Tanglewood WWTF – maintenance on the pond flow
Somerset LS – check station and adjusted motor saver.
Northeast WWTF – change out bad floats and installed heat lamp on water line.
Indian Lakes WWTF – install new belts on blower #1
Wagon Wheel LS – pull pumps and clean impellers
Roland Rd LS – work on frozen line
Laurel Grove LS – work on frozen line to transducer
Hillside WWTF – replace belts on blower
Audubon Park – work on air to station
165 South WWTF – checked backwash LS issues. Checked and cleaned RAS pumps.
Parrots Beak – replaced piping that froze and busted
Monthly Report Page 4
Millhaven LS – work on pumps
Presidential WWTF – start work on air lines to replace and repair
Winterized the Vac Truck
Field Services Field crews completed 12 new service tap
Fixed 40 water leaks
0 sewer main repairs New Taps
319 West Hemphill water tap
303 Lenwil water tap
407 Teal Loop water tap
403 Northwood Dr. water tap
370 Sonny Day Rd water tap
101 Bayside Dr water tap
629 Vocational Pkwy water tap
314 Bayou Trace Dr. water tap
318 Bayou Trace Dr. water tap
105 Ladelle Loop water tap
603 Stubbs Vinson water tap
106 Grant Dr Water tap
Water Leak Repairs
21 Langford water leak
2603 Winnsboro Rd water leak
112 Dupont Circle water leak
632 Tulip St. water leak
705 Wellis St water leak
108 Towering Oaks water leak
103 Standard Reed Rd water leak
132 Lakeview Park Dr. water leak
105 Short Pink St. water leak
6585 Cypress St water leak
316 Gatley St water leak
2949 Shamblin water leak
213 Laurel Grove Dr water leak
417 Forrest Dr water leak
177 East Shore Dr water leak
5110 Highland Rd water leak
207 Stonecliff Dr water leak
409 Newman water leak
Monthly Report Page 5
111 Steeplechase Cir water leak
1720 Standifier Ave water leak
127 Betty Dr water leak
108 Sherwood Dr water leak
112 Bayou Trace Dr water leak
510 W Rowan St water leak
211 Chappell St water leak
5542 White Ferrys Rd Lot 6/7 water leak
1250 New Natchitoches water leak
108 Monticello Dr water leak
2004 Old Natchitoches water leak
515 Jonesboro Rd water leak
204 Pink St water leak
127/129 Leisure Dr water leak
202 Warwick water leak
451 Laird St water leak
320 Arrant Dr water leak
1701 Bailey St water leak
110 Austin St water leak
218 Leachman Ave Trlr water leak
40 Martha Dr water leak
117 Van Buren Dr. water leak
Water Line Repair
110 Heidelburg St repair water line
915 W Olive St repair water line
316 Gatley St repair water line
224 Pink St repair water line
Automatic Blowoff Installation
1087 Harmon Johnson Install Automatic
blowoff
Water Line Installation
forest/weldon install water line
forest/weldon install water line
521 Brian Dr. install water lines
Raise Meter
126 Smith St raise water meter
Repair Service Line
Monthly Report Page 6
110 Vernon St Service line repair
312 Garfield Dr Service line repair
Water Meter Installation
151 Price Dr install water meter
153 Price Dr Install water meter
155 Price Dr Install water meter
157 Price Dr Install water meter
159 Price Dr Install water meter
161 Price Dr Install water meter
Relocate Water Meter
111 Vinson Relocate water meter
Water Main Repair
606 New Natchitoches Rd repair water main
120 Thomas Dr repair water main
315 Caldwell Rd Repair water main
120 Lake Dr Repair water main
Sewer Backup
31 Glendale Dr Sewer backup
Sewer Leak
2305 Ticheli Dr Sewer leak
100 Copper Run Dr Sewer leak
Sprinkler Tap
801 Wallace Dean Rd sprinkler tap
Water Leak/Kill Old Tap
410 New Natchitoches Rd Water leak/old tap removal
Billing and Collections Month end closing had 21,994 customers and billed for 244,311,000 gallons of water throughout
GOWC systems.
NT created =47
NT closed=176
NT pending=2
Final Customers Created=69
Final Customer Closed = 240
Final Customer Pending = 0
Monthly Report Page 7
Water Leak Created = 0
Waste Water Backup Created = 0
Water Quality = 2 Water quality calls a. 1 Lakeshore Swartz system b. 0 Brownsville water system c. 0 North Monroe Water System d. 0 Kiroli Rd water system e. 0 south Monroe Water f. 1 Charmingdale Water g. 0 WOIP Water h. 0 Arkansas rd./ hwy 80 water i. 0 Hillside water
Technical Services None.
Environmental Information Rainfall for December 2016 totals throughout the Parish was a total of 3.14 inches. In
Comparison to December 2015 had a total of 6.39 inches
Safety Performance December all GOWC plants, we had 0 LTIs, 0 OSHA recordable injuries, 4 Behavioral KPIs (Near
Misses, Unsafe Conditions and Indications of Interdependent Culture), and 1 vehicle incidents.
There were 20 hours of in-house safety training.
Safety topics were on fall protection and lock out-tag out
What is a KPI? Severn Trent finds that awareness of our surroundings is a key to promoting safety. Each month, each employee is to find a condition - whether at work or at home - that is unsafe or a “near miss” and report it to the safety coordinator. Taking immediate corrective action is an important step in this process, and this is one of the ways we prevent potential accidents.
Personnel open positions maintenance tech I - new positions
Meter Readers - new positions
Public Relations Interviews with KNOE
Interviews with The News Star
Monthly Report Page 8
Appendix
Find a leak
Checking your water meter
If you receive a high water bill that you think may be caused by a leak in or around your home,
check the leak detection procedure at the water meter.
Typically, the water meter is located in the front yard, near the street or sidewalk. Use a
screwdriver to remove the meter-box lid. Then flip the meter lens cap to expose the meter face.
Dirt may need to be removed to expose the meter dial. The meter face will look similar to this
diagram.
To determine if the meter has been misread, copy down the numbers on the meter's register. (The
register looks similar to a car odometer.) Compare the numbers on the register to your "Current
Reading" on your utility bill. GOWC reads and bills to the nearest 1000 gallons meaning
anything over >500 gallons is rounded up, and everything <500 is rounded down. The reading
from the register should be equal to or higher than the "Current Reading."
If the reading on the meter is lower than the reading listed on your bill, the meter may have been
misread. Call the Greater Ouachita Water Company Customer Service at 318-812-6204 for a re-
read and corrected bill.
If the meter reading is substantially higher than the reading on your bill, there may be a water
leak. A leak the size of a standard pencil eraser can mean the loss of 1,181,500 gallons in just
three months -- or enough to fill an average-sized swimming pool 78.7 times. This can quickly
translate into a high bill.
(Assumption: average swimming pool holds 15,000 gallons)
Monthly Report Page 9
Locating the leak
Most meter faces have a flow indicator. If there is no water being used at the time of inspection,
and the flow indicator is moving or spinning, there may be a leak somewhere in or around your
home.
Not all leaks are big and clearly noticeable. If the meter does not have a flow indicator or the
flow indicator is not moving, continue with these steps to further evaluate the situation:
1. Write down the numbers on the meter's register. Do not use any water for two hours, then
take another reading from your meter's register. Compare it to the first reading. If the
second reading is higher, there may be a leak.
2. To pinpoint whether the leak is coming from inside or outside the home, close the house
valve (generally located on an outside wall where the water line enters the home, or near
the water heater).
3. Repeat Step 1. If the meter continues to move, the leak may be outside the home in the
service line that leads from the meter to the home, or in any water-using device that may
be hooked to the system outside the home.
4. If the meter does not move after your second test, the leak may be inside the home.
Check your toilet
The most common toilet leaks are often the costliest because they represent the greatest water
usage in the home. A leaky toilet can waste more than 200 gallons of water per day, or 73,000
gallons a year!
Most toilet flush tanks work in the same way. The tank contains two valves: a flush valve and a
refill valve. One type of refill valve is commonly called a ballcock/flush ball valve. The other
type of flush tank has modern plastic valves.
Monthly Report Page 10
To check both the flush valve and the refill valve for leaks, put a couple drops of dark food
coloring or a leak detection dye tablet in the tank. Do this when the tank is fully refilled after a
flush. Do not use the toilet. Check the bowl after 20 minutes. If colored water is in the bowl,
there is a leak. Depending on the problem, one of the following actions may stop the leak:
Adjustment options for the ballcock/flush-ball valves
1. Bend the end of the float arm to adjust the tank water level
to below the top of the overflow pipe.
2. Replace the float ball, which may have filled with water.
3. Replace a faulty or corroded float ball shut-off valve.
4. Tighten a loose trip handle by turning the nut
counterclockwise (looking from inside the tank).
5. Straighten the control arm so it is free to move up and down
without touching surrounding parts.
6. Replace a sticking rod guide or ball rod.
7. Clean a corroded brass valve seat with steel wool or with
No. 500 wet-or-dry abrasive paper.
8. Raise the guide arm if it does not allow the flush ball to rise
enough for a complete flush. Be careful not to adjust too high,
which will prevent the ball from completely closing.
Adjustment options for modern plastic valves
1. Adjust the sliding pinch clamp on the adjustment rod up to
raise the water level or down to lower it. Tank water level
should be just below top of overflow tube when toilet has
refilled and shut off.
2. Reposition bowl refill tube. If it is out of place, water is
routed directly into the tank rather than flowing water into the
bowl. The refill tube should aim directly into the overflow pipe
but should not reach below water level.
3. Replace defective refill tube with new plastic refill tube.
4. Replace flapper by disconnecting the lift hardware from the
trip arm and sliding the flapper (5) up and off the overflow
Monthly Report Page 11
pipe. Install the new unit, reversing directions, and connect the
lift hardware back to the trip arm. Cut off excess lift chain (6)
or leave dangling if it doesn't interfere with toilet operation.
Check your faucet
Another common source for leaks is the faucet. Leaking faucets are usually caused by worn
washers or "O" rings. Water lost because of a delay in leaky faucet repair can be costlier than
buying replacement parts. The chart below shows how much water a "slow drip" can waste,
assuming the standard 60 psi (pounds per square inch) pressure in your pipe.
Fixing leaks for compression-type faucets
1. Shut off the water supply to the faucet
being repaired.
2. Remove the cap on top of the handle, and
remove the exposed screw by turning it
counterclockwise.
3. Pull off the handle.
4. Remove the valve stem from the faucet
body by placing the handle back onto the
valve stem and rotating it in the direction that
normally turns on the water (direction can
differ depending on faucet design).
5. Remove the screw from the base of the
valve stem, and replace the worn washer
with a new washer, making sure it's the right
size.
6. Reassemble the faucet. Check to make
sure it works properly and the leak has been
repaired.
Facts and tips
The average household's leaks can account for more than 10,000 gallons of water wasted
every year, or the amount of water needed to wash 270 loads of laundry.
Household leaks can waste more than 1 trillion gallons annually nationwide. That's equal
to the annual household water use of more than 11 million homes.
Ten percent of homes have leaks that waste 90 gallons or more per day.
Monthly Report Page 12
Common types of leaks found in the home include worn toilet flappers, dripping faucets,
and other leaking valves. All are easily correctable.
Fixing easily corrected household water leaks can save homeowners about 10 percent on
their water bills. A leak the size of a standard pencil eraser can mean the loss of
1,181,500 gallons in just three months -- or enough to fill an average-sized swimming
pool 78.7 times. This can quickly translate into a high bill.
(Assumption: average swimming pool holds 15,000 gallons)
Water Leakage Potential
Diameter of stream
Potential water wasted every 3 months if water pressure is at 60 psi
(pounds per square inch)
Size of leak
Inches
mm
Gallons
Daily Average in Gallons
1/4 6.5 1,181,500 13,122
3/16 4.8 652,000 7,244
1/8 3.2 296,000 3,288
1/16 1.6 74,000 822
Keep your home leak-free by repairing dripping faucets, toilet flappers, and showerheads.
In most cases, fixture replacement parts don't require a major investment.
Most common leaks can be eliminated after retrofitting a household with new
WaterSense labeled fixtures and other high-efficiency appliances.
Home indoor water usage
Room Percentage of water
used
Bathroom 70%
Laundry 15%
Kitchen 10%
Other 5%
Monthly Report Page 13
Rules and suggestions
Check the outside faucets for leaking water, particularly during the peak summer
watering season. A hose hidden in the grass, accidentally left dripping, can waste
thousands of gallons of water over the course of a summer.
Water only when your grass shows signs of stress, wilting or discoloration, or when
footprints are visible after you walk on it.
Add a rain sensor device to your lawn sprinkler system.
Use sprinkler heads that distribute big drops of water close to the ground.
Consider Louisiana-friendly landscaping, which include native, drought-tolerant, climate
adapted and require less watering.