dcsca citizens charter€¦ · in puducherry and regional offices in karaikal, mahe and yanam. it...

GOVERNMENT OF PUDUCHERRY

DEPARTMENT OF CIVIL SUPPLIES AND CONSUMER AFFAIRS, PUDUCHERRY

CITIZENS’

CHARTER

DEPARTMENT OF CIVIL SUPPLIES AND CONSUMER AFFAIRS,

PUDUCHERRY

PREFACE

The Department of Civil Supplies was constituted in the year 1964, having Head office

in Puducherry and Regional Offices in Karaikal, Mahe and Yanam. It is functioning under the

Administrative control of the Secretary (CS&CA). Consequent on the enactment of Consumer

Protection Act by the Government of India in the year 1986, this department has been dealing

with consumer related affairs also. The main functions of this department are as follows:

I. Implementation of Public Distribution system

Issue of New Ration Card/Duplicate Ration Card

Issue of surrender/Deletion Certificate of Ration card

Deletion/Inclusion of names in the existing ration card

Issue of licences to Fair Price shops / Kerosene shops

Allocation of essential commodities to Fair Price Shops and issue of

permits Monitoring of availability of essential commodities to the public

Monitoring essential commodities prices prevailing in the local market in order to stabilize the market price of essential commodities

Prevention of illegal movement of Public Distribution Commodities and seizure of illegally transported Public Distribution Commodities

II. Issue of licence for acquisition, storage and usage of specified solvent

III. Creation of Consumer Awareness

Redressal of consumer Grievances

This department is rendering service to the public and the working hours of the

Department is 8.45 AM to 1.00 PM and 2.00 PM to 5.45 PM except on public holidays and declared holidays.

..2..

Chapter – 1

STREAMLINED FUNCTIONING OF TARGETED PUBLIC DISTRIBUTION SYSTEM

FOR ENSUR ING FOOD SECURITY TO WEAKER SECTIONS OF SOCIETY

I. Charter of Govt. of Puducherry for Targeted Public Distribution System (TPDS):

The Government of Puducherry views the Targeted Public Distribution System (TPDS)

as an important constituent of a strategy for ensuring food security of the targeted population

by ensuring availability of monthly quota of food grains to them as per entitlement. The

Government is committed to implement the TPDS to the best advantage of the beneficiaries

with full transparency, and efficiency of operations and accountability of authorities

implementing it.

II. ELIGIBILITY:

At present TPDS benefits the poorest of the poor identified families under the

ANTYODAYA ANNA YOJNA (AAY) and the population living below Poverty Line identified as

such as per the norms approved by the Department of Food and Public Distribution,

Government of India. As regards people above the poverty line, the benefits under TPDS are

restricted as per instructions issued from time to time.

III. LIST OF BPL FAMILIES AND IDENTIFICATION OF AAY FAMILIES:

Government of Puducherry has been given the responsibility to formulate suitable

guidelines for issuing ration cards to eligible families living below the Poverty Line, Including

the AAY families as per the norms approved by the Government. Below Poverty Line families

are identified by the department based on the information furnished by each applicant in the

prescribed application and based on the spot verification of every household. The Government

of India has prescribed guidelines to identify BPL/AAY families. Accordingly the BPL survey

application has been formulated, which contains the followings indicators:

1.Holding of land, (2).Type of house,(3).Availability of wearing cloth. (4).Food Security,

(5).Sanitation, (6).Consumer Durable, (7).Literacy status, (8).Status of labour, (9).Means of

livelihood, (10).Status of children, (11).Type of indebtedness, (12).Reason for migration,

(13).Assistance required.

..3..

Each indicator carries mark ranging from 0 t0 5. On the basis of total mark scored by

each family, BPL/AAY status is decided and APL/BPL/AAY Ration card are issued. The

poorest among the poor are identified under the “ANTYODAYA ANNA YOJANA” Scheme.

IV. ISSUE OF RATION CARDS:

The criteria prescribing eligibility and procedure for issuance of ration cards is widely

publicized and made available to all citizens on demand. Receipt of application for ration card

is duly acknowledged. The acknowledgement will indicate the date on which the ration card

can be collected, provided all the required information has been correctly given. The ration

card holders will be suitably advised and guided regarding the Fair Price Shops at which they

could register for obtaining supplies.

The name, designations, telephone numbers and addresses of official, to whom

grievances/complaints relating to delay or rejection of applications for ration cards could be

addressed and prominently displayed at the concerned office premises.

All grievances/complaints and other correspondence are duly registered and

acknowledged on the spot, if given in person, or within 7 days by post. Wherever possible,

computerized information system is introduced to ensure efficiency and effective follow up and

disposal of grievances and complaints.

Issuance of BPL/AAY cards is as per procedure prescribed. Separate cards of

distinctive colours are issued to families belonging to the APL, BPL categories.

The Government shall ensure periodical checking of ration cards to eliminate bogus

ration cards and also take stern action against persons found guilty of misusing the TPDS

benefits. Time limit for making any additions or deletions in the ration cards will be as per the

chart given below:

..4..

TIME LIMIT FOR ISSUE OF NEW / DUPLICATE RATION CARD / SURRENDER / DELETION CERTIFICATE / INCLUSION / DELETION / CHANGE OF NAME

Sl Item of Time Limit

Authority to effect changes Fees

Documents / Certified true copy

No. Work Puducherry Karaikal Mahe Yanam of Certificates required

1.

Inclusion Of children name in parent’s ration card (upto

14 years)

1 day

Deputy Director/

Assistant Director

Deputy Director

Regional Administrator


Rs.10/-

Copy of Birth Certificate for children and Study Certificate or School Identity card for children between 6-14 years of age.

2.

Inclusion of

Name in

ration card

25 days

Deputy Director/

Assistant Director

Deputy Director



Rs.10/-

For people from other States,

Original deletion /surrender

Certificate with photocopy of

the endorsed page of ration

card from which names are

deleted or copy of

surrendered ration card

For inclusion within

Puducherry,

Original deletion certificate

Proof of migration viz.

Marriage proof

Transfer Order copy

Service Certificate

Study Certificate, etc.

..5..

3.

Deletion of Names

from Ration Card

1 day Deputy Director/ Director

Deputy Director



Rs.10/-

Requisition from the Head of family himself and consent of the person to be deleted. In case of death of a member, by

any of the family member alongwith the Certificate of death

4.

Change of Name

in existing ration card.

1 day

Deputy Director/ Assistant Director

Deputy Director



Rs.10/-

Any 2 of the following documents:

Original Birth Certificate

Attested true copy of School

Transfer / Migration certificate

Court Order

Copy of Gazette publication

Copy of Passport

5 Change of address

1 day


Deputy Director



Rs.10/-

Any one of the following copy of documents for proof of address: Passport Telephone Bill Gas connection Bill Electricity Bill Municipal Tax Receipt Water Tax receipt Rent agreement along with the

house owner’ Electricity / water bill Any other document issued by

the government

7. Issuance of Surrender certificate

1 day


Deputy Director



No fee Requisition from Head of FRamily in the prescribed form with clearance from concerned FPS

..6..

8

Issuance of new ration card If shifting from one region to another within the U.T.

45 days

Deputy Director / Assistant Director

Deputy Director



No fee

1. Original Surrender Certificate / Deletion certificate 2. Photocopy of Surrendered Ration Card / the endorsed page of ration card from which names are deleted 3. Proof of residence viz. Passport Aadhaar Telephone Bill Gas connection Bill Electricity Bill Municipal Tax Receipt Water Tax receipt Rent agreement along with the

house owner’s electricity / water bill

Any other documents issued by Government

4. Proof of Migration viz. Transfer Order copy Service Certificate Study Certificate, etc

9

Issuance of new ration card in case of shifting from other state

60 days subject to verification of the genuinity of the certificates

..7..

10.

Issue of Duplicate Ration card Inlieu of Damaged / lost card

2 days

Deputy Director / Assistant Director

Deputy Director



Rs.30/- (for Lost card / damaged card)

Application from Head of Family with clearance from concerned FPS – for LOST CARDS.

Application from Head of Family with the remains of damaged Card.

No fee (for card lost in fire accident / natural

calamity)

Fire Accident / Natural calamity Certificate issued by the concerned Authority

..8..

V. SCALE OF ISSUE & RETAIL PRICE OF ESSENTIAL COMMODITIES UNDER PDS

STATE GOVERNMENT SCHEME

Sl.No. Commodity Category Region Scale of issue per

month

Issue price per Kg / Ltr.

(Rs.)

1 Single Boiled Rice

AAY/BPL/APL

Puducherry / Karaikal 20 Kg / Card Free

2 Locally Preferred Rice Mahe / Yanam 15 Kg / Card Free

Wheat Mahe 5 Kg / card Free

DIRECT BENEFIT TRANSFER UNDER NFSA 2013 Amt. Deposited (Rs.)

3 Food subsidy equivalent to

Rice

Priority

Households

AAY All regions - 933.10/ Card (equivalent to 35Kgs of

rice)

4 BPL All regions - 133.30/Person/ Card

(equivalent to 5Kg of rice per member)

..9..

VI. DISTRIBUTION:

The procedure for distribution of food grains by the Food Corporation of India (FCI) and

PAPSCO (Agent of Department of Civil Supplies & Consumer Affairs) shall be published

widely for knowledge of the general public.

The FCI shall ensure physical delivery of food grains of fair average quality to the Union

Territory Administration for distribution under the TPDS as per the allocations made by the

Central Government within one week of the receipt of payments from the UT Administration.

On getting the allocation of food grains from the Central Government Union Territory

Administration shall issue region wise allocation orders authorizing PAPSCO to draw food

grains from the FCI and ensure delivery of the same to the Fair Price Shops. In addition to

Department of Civil Supplies & Consumer Affairs, the region wise allocation shall also be

published on the website of the State Government. In the event of FCI not being able to deliver

the food grains within a week, reasons for the same and the approximate time by which the

food grains shall be delivered will be communicated to the Government of Puducherry.

The distribution system would be made transparent. The U.T administration shall make

information available to the public about various storage point/godowns from where the

foodgrains are lifted and sent to the FPS. This would include the godowns owned by State

Civil Supplies Corporations or any other intermediaries / wholesalers. At each delivery point,

samples of foodgrains meant for distribution under TPDS alongwith the quantity in stock shall

be made available for scrutiny by any stakeholder (local citizens and their representatives).

Stakeholders should be provided with an opportunity to inspect the sample on an appointed

day of the week. A time of two hours should be earmarked on that day for such inspections.

Copies of allocation of orders would be sent to all the Fair Price Shops. The details

allocation should be made available on the web-sites identified for the purpose.

VII. QUALITY OF FOODGRAINS:

Joint sampling will be done by representatives of State Government and official of FCI

before issue of foodgrains from FCI godowns. Wherever State Government is not able to send

a representative for joint sampling, FCI may issue the foodgrains after observing the

necessary formalities to avoid delay.

..10..

FCI shall issue to the Union Territory Government sealed samples of the stock of food

grains supplied to them (a sample will be retained by FCI Office/godown also for a period of

two month from the date of its issue) for distribution under the TPDS at the time of despatch.

The Government will exercise necessary checks to ensure that full quantity lifted by them

reaches their godowns and the fair price shops. They will also ensure that the stocks are not

replaced by inferior quality stock during storage, transit or at any other stage in the distribution

chain.

VIII. CHARTER OF FAIR PRICE SHOPS / KEROSENE SHOPS:

The targeted Public Distribution system is functioning through a network of 516 Fair Price

Shops/Kerosene outlets. The licence for running of Fair price shops/Kerosene shops issued by

this department will clearly indicate the period for which the licence is valid.

The Fair Price Shops/Kerosene Shops provide Essential Commodities viz., Rice, wheat,

sugar, and Kerosene to the ration cardholders attached to each shop. The Union Territory

Government would also indicate the responsibilities and duties of the FPS owners which would

inter-alia include (i) sale of essential commodities as per the entitlement of ration card holders

at the retail issue price fixed by the Union Territory under the TPDS, and display of all

information on a Notice Board at a prominent place in the shop regarding (a) number of APL,

BPL and AAY beneficiaries, (b) their entitlement of essential Commodities, (c) scale of issue,

(d) retail issue price (e) timings of opening and closing of the FPS, (f) stock of essential

commodities received during the month, (g)opening and closing stock of essential

commodities on each day, (h) the authority for redressal of grievances/ lodging complaints with

respect to quality and quantity of essential commodities under the TPDS, and (i) time/day of

the week when citizen can inspect the books/stocks. The list of APL, BPL and AAY

cardholders should be available for scrutiny.

The fair price owner will have to maintain records of the following:

1.Ration Card holders, 2.Stock registers, 3.Issue or sale registers

It would be binding on the FPS owner to allow inspection of these documents by the

local citizen on a day/time (two hours) notified for this purpose once every week.

..11..

The Fair Shop owner will display samples of foodgrains being supplied by the shop. The

FPS owner will not retain ration cards after supply of essential commodities and shall provide

relevant extracts of the records maintained by him on payment of prescribed fee as required

under the Right to Information Act, 2005. In the event of any practical difficulties to give copies,

etc facilities for inspection of records / samples / documents etc. shall be provided on an

appointed day(s) / time atleast once a week.

WORKING OF FAIR PRICE SHOP

In Rural area : 7.30 A.M to 11.30 A.M

3.30 P.M to 7.30 P.M

In Urban area : 8.30 A.M to 12.30P.M

3.30 P.M to 7.30 P.M

Any complaints regarding malpractices / irregularities about price, quality, weighment of commodities being supplied may be lodged with the following officers:

Communication address Phone Numbers

PUDUCHERRY

The Director / Deputy Director, Department of Civil Supplies and Consumer Affairs, Industrial Estate Road, Thattanchavady, Puducherry – 605008.

0413 – 2251691

0413 – 2252960

KARAIKAL

The District Collector, Karaikal 04368 - 222444

The Deputy Director of Civil Supplies & Consumer Affairs, Perunthalaivar Kamarajar Complex, Nagur Main Road, Karaikal-609602.

04368 - 222718

MAHE

1. The Regional Administrator, Mahe & 2. The Civil Supplies Officer

Department of Civil Supplies and Consumer Affairs Civil Station Complex, Mahe Main Road, Mahe-673310

0490 – 2332370

..12..

YANAM

1. The Regional Administrator, Yanam & 2. The Civil Supplies Officer

Department of Civil Supplies and Consumer Affairs, Mini Civil Station, I floor, Govt. Road, Yanam

0884 - 2321223

Complaints regarding distribution of essential commodities may be informed to the

Food Cell Police also.

The Superintendent of Police, No.63,V Cross, Jaya Nagar (West), Reddiarpalayam, Puducherry -10.

0413 – 2292277

The Inspector of Police, No.62, III cross, MM.G. Nagar, Karaikal -609602.

04368 - 222494

IX. INSPECTION AND CHECKING:

Union Territory Administration would ensure inspection of FPS not less than once in

each month by the Civil Supply Inspectors. During the inspections, the quality and quantity of

ration being supplied through FPS, smooth functioning of the FPS with reference to opening

and closing time of the FPS, and dealings of the FPS owner/its workers-with the TPDS

beneficiaries will be checked.

If any malpractices are noticed i.e., diversion of Public Distribution System items,

shortage of stocks, action will be taken against the erring fair price shop owners / workers as

per rules / law in force.

X. CANCELLATION OF LICENCES OF FPS:

The Union Territory Administration would notify circumstances under which the licence

of a FPS be cancelled and make available the information regarding the designated authorities

for lodging any complaint against those erring FPS owners who violate the rules/procedures of

the system.

..13..

Chapter – 2

RTI ACT AND TPDS

Action to be taken at various levels for facilitating effective use of RTI Act, 2005 with

respect to TPDS operations will be as follows: Government of India Level: - 1. Ensure that the addresses and contact numbers of the CPIOs, CAPIOS and as are

displayed on the website. 2. State-wise allocation made under the TPDS and all other welfare scheme would be

uploaded on the website of the FCI and Ministry of Food and Public Distribution. It shall also be made of Food and Public Distribution. It shall also be made available to any citizen who requests for it by following the procedure as laid down under the RTI Act, 2005.

3. Quality norms for procurement and issuance of food grains under TPDS as well as

specifications of “fair, average quality” will be available in the public domain. 4. FCI/State procuring agencies shall put on display the services available to farmers at the

local mandi, the mode of payment at the time of procurement, the quality specifications and other details.

5. FCI/other agencies will notify the updated stock position of all godowns on the web as well

as on boards outside godowns and offices. Such information can also be obtained by any citizen under the RTI Act, by following the laid down procedure.

6. Samples of the foodgrains meant for TPDS will be available in premises of every

FCI/Agency godown for public scrutiny at specified time on a particular day every week. 7. To facilitate inspections of records, each FCI office/godown will earmark afternoon of one

working day in a week for such inspections. 8. Information on all transactions – receiving of foodgrains by the FCI godown and their

releases, would be displayed on the notice board on a daily basis. State Level: - 1. A list of FPS shopkeepers along with the period for which the licences are valid published

on the District level web site. 2. Methodology for identification of AAY beneficiaries and issuance of ration cards to them is

notified on the web site. 3. Criteria for preparing lists of the BPL families and identification of AAY families as well as

their entitlements must be prominently displayed on notice boards of all and Civil Supplies Department. The information should be made available in the official language of the State/UT and made available to citizens for inspection on demand with fees as prescribed under the RTI Act.

4. State Government shall provide information to gram panchayat / municipal, councils/

corporations on availability, movement and quality of foodgrains, etc under TPDS.

..14..

At Intermediate Level: -

The intermediate levels include State level or regional level godowns, through which

food grains pass after they leave FCI godowns on their way to FPS:- 1. A ration card holder has the right to scrutinize the records and the physical stock available

at various storage godowns on an appointed day and time. This information must be displayed at the SWC/FCI depots.

2. The frequency of issue of food grains to the FPS from the FCI/SWC depots should be

mentioned on the notice board of the Civil Supplies Office. 3. This Citizen’s Charter should be displayed at all offices where ration card related work is

done at the notice boards. 4. Citizens Charter should include names and contact details of designated authorities to

register complaints in case where a violation of the charter/PDS Control Order, 2001 is noticed.

5. Any citizen can apply for inspection if files relating to public distribution from the Civil

Supplies Department offices. Access must be allowed to citizens without asking for reasons for locus stand if exemptions are not applicable.

6. Any citizen can apply under the RTI Act seeking samples of the grains stocked in the

FCI/SWC storage depots and intermediate godowns or storage facilities. The same procedure prescribed in the Citizens’ Charter for collection and sealing of samples may be present on site during collection of samples if he/she so desires. The applicant should pay for the cost of the samples.

At FPS Level: -

1. Each PFS shall display all relevant information such as each beneficiary’s entitlement of various essential commodities, issue prices, name of Fair Price Shopkeeper, timings of opening and closing of FPS and weekly closing days, stock position, timing for inspection by citizens etc., at a conspicuous place.

2. The FPS shall also display procedure for lodging complaints with reference to quality and

quantity of ration commodities and other problems being faced by TPDS beneficiaries during the course of getting their ration.

3. Any consumer or local resident attached to the FPS is entitled to inspect the stock register,

ration card register, other records and stocks available at the FPS at the appointed date/time.

4. FPS should display detailed of BPL& AAY households under its jurisdiction. 5. Complaint book with numbered pages should be maintained at each FPS and availability of

the complaint book should be indicated for convenience of customers and general public. 6. FPS should not keep any ration card with them. During inspection if the FPS owner is

found to keep with him ration cards of consumers; it should lead to penal action.

..15..

Chapter 3

CONSUMER DISPUTES REDRESSAL AGENCIES

The Consumer Protection Act envisages setting up of Consumers Redressal agencies.

Accordingly, with a view to provide simple speedy and inexpensive redressal to the consumer,

two Consumer For a viz, the State Consumer Disputes Redressal Commission and District

Consumer Disputes Redressal Forum have been established in this Union Territory during

1988. The Act has been amended in the year 2002 which provides that the case is to be filed

in District Forum if the value is upto Rs.20 lakhs and in State Commission if the value is upto

Rs.1 crore. The State Commission is also the appellate authority for District forum. Both the

Fora are functioning in one building situated at No.3, Deivanayagam Pillai Thottam (near

Income Tax Department), Muthialpet, Puducherry.

Who & where can file a complaint?

A consumer or a consumer organisation or a consumer through a consumer

organisation can file a complaint for the following reasons:

If a product bought is defective, spurious, fake, sub-standard or lesser in

quantity. If a service paid for is deficient in quality, delayed or not carried out.

If price paid is excessive and above MRP.

If product causing danger to life and safety is sold to public.

The complaint may be filed in District/State/National Commission according to the compensation claimed and along with the fees as detailed below:

Sl. Total value of goods or services and the Amount of

No. compensation claimed fee payable

District Forum

1. Upto Rs.1 lakh – For complainants who are under the

Nil

Below Poverty Line holding Antyodaya Anna Yojana cards.

2. Upto Rs.1 lakh – For complainants other than Antyodaya

Rs.100

Anna Yojana card holders

3. Above Rs.1 lakh and upto Rs.5 lakhs Rs.200

4. Above Rs.5 lakhs and upto Rs.10 lakhs Rs.400


State Commission


7. Above Rs.50 lakhs and upto Rs.1 crore Rs.4000

National Commission

8. Above Rs.1 crore Rs.5000

..16.. How to complaint?

Complaint can be presented in person or through a Consumer

Organisation. Complaint should contain the following details:

b) Name, description and address of complainant.

c) Name, description and address of opposite party or parties as far as they

can be ascertained.

d) Facts relating to complaint and when and where it arose.

e) Documents in support of allegations contained in complaint.

f) Relief which complainant claims.

g) Signature of the complainant.

What are remedies that could be provided by consumer Forum / Commission?

a) Removal of defects

b) Replacement of goods

c) Refund of excess price

d) Refund in case of deficiency of service

e) Stop unfair trade practice or Restrictive Trade Practice

f) Restrain a trader from offering hazardous goods for sale

g) Payment of compensation for loss suffered

h) Cost of litigation

State Consumer Dispute Redressal Forum and State Commission are functioning in the

Union Territory of Puducherry in the following Address. The affected consumers may file case

against the Traders/ service providers in case of any deficiency in service and may get remedy

to their grievances.

District Consumer Disputes Redressal Forum D.P.Thottam, Near Income Tax Department, Muthialpet, Puducherry Phone – 0413 2213862.

In case in the consumer is not satisfied with the judgment of the District Forum he/she

can file appeal at the State Commission at the following address:

State Consumer Disputes Redressal Commission, D.P.Thottam, Near Income Tax Department, Muthialpet, Puducherry Phone – 0413 2213862

..17..

CONSUMERS’ AWARENESS IS CONSUMERS’ PROTECTION

RIGHTS OF CONSUMER

Right on Protection

Right to Information

Right of Selection

Right to Appeal

Right for Remedy

Right to Consumer education

Right to be in pollution free atmosphere

..18..

CONSUMER PROTECTION

Consumer protection machinery is functioning in this Department. The Deputy Director

of this Department has been designated as District Consumer Protection Officer. Any

complaint related to consumer grievances may be lodged with the aforesaid officers during

11.00 a.m to 12.00 noon. Consumers cans also redress their grievances in the Consumer

Court. Visitors’ register is being maintained by the P.A to Director and P.A to Deputy Director.

A complaint box has been kept in the office to monitor receipt of grievances. An information

reception counter is also functioning in this Department / Office.

..19..

OBSERVANCE OF NATIONAL CONSUMER DAY AND WORLD CONSUMER RIGHTS DAY

The Government of India is observing National consumer Day from 24th

December

2001 onwards and has informed the State Government to observe the National Consumer Day

on 24th

December every year. Accordingly National Consumer Day is celebrated every year by

this department on 24th

December. The World Consumer Right’s Day is observed by this

Department on 15th

of March of every year by extending financial assistance to the Voluntary

Consumer Organisations.

..20..

CONSUMER AWARENESS PROGRAMME & ROLE OF VOLUNTARY CONSUMER ORGANISATIONS

The Government of India has informed that consumer awareness may be made through

Voluntary Consumer Organizations. There are 41 voluntary Consumer Organisations in Union

Territory of Puducherry; 28 in Pondicherry, 13 in Karaikal. A detailed list of Voluntary

Consumer Organisations is available in the official website of this Department viz.

www.dcsca.puducherry.gov.in. This Department is encouraging these Voluntary

Organisations, to carry out consumer related activities.

Various pamphlets and notices on consumer awareness are distributed to the public by

this department and also by Voluntary Consumer Organization. Posters on consumer

awareness are displayed at conspicuous places during the world Consumer Right’s Day and

National Consumer Day.

The Voluntary Consumer Organizations are also conducting meetings and awareness

camps in rural/urban areas to educate the consumer on their rights and their duties and

responsibilities.

..21..

FOOD CELL POLICE STATION

A Food Cell Police Station is functioning under the control of this department. The

Superintendent of Police (Food Cell) is the Head of Office and he is empowered to inspect all

outlet of essential commodities viz. Fair price shops / kerosene shops and ensure the

enforcement of Rules and control orders promulgated under Public Distribution system. The

superintendent of Police (Food Cell) is empowered to check illegal transportation of essential

commodities and to prosecute the lawbreakers under essential commodities Act. The food cell

Police Station is functioning in the following Address.

The Superintendent of Police, Food Cell, Jaya Nagar, Reddiyarpalayam, Puducherry

Phone : 0413 - 2292277

..22..

RIGHT TO INFORMATION CELL

The Public seeking Information under Right to information Act 2005 may apply in the

prescribed Form of application being supplied by this department on payment of Rs. 10/- (Rs.

Ten only) for getting information. The application will be supplied at free of cost. Separate fees

will be charged for supply of information.

1. Rs. 2/- per page for providing information in A4/A2 size paper.

2. Rs. 50/- per C.D. for providing information in diskette or floppy.

Under Right to Information Act, a public can get Information from the following Public Information Officer:

Sl.

No.

Public Information Officer’s

Designation

Office for which Designated as Public

Information Officer

1 Deputy Director Department of Civil Supplies and Consumer

Affairs, Puducherry. 0413- 2251691, 2252960

2 Deputy Director Department of Civil Supplies and Consumer

Affairs, Karaikal. 04368 - 222718

3 Civil Supplies Officer Civil Supplies Unit, Mahe 0490 - 2332370

4 Civil Supplies Officer Civil Supplies Unit, Yanam 0884 - 2321223

5 Superintendent of Police Food Cell 0413 – 2292277

6 Registrar State Commission 0413 - 2213862

7 Registrar District Forum 0413 – 2213862

8 Managing Director (PAPSCO) PAPSCO 0413 - 2248361

..23..

APPEALS UNDER RTI ACT

If an applicant is not supplied information within the prescribed time limit, or is

not satisfied with the information furnished to him, he may prefer an appeal to the following

First Appellate Authority:

Sl. No.

1

2

3

4

5

6

7

8

Designation of the First Appellate Authority

Joint Secretary (CS&CA) or Additional Secretary (CS&CA) or Deputy Secretary (CS&CA) as the case may be


Joint Secretary (CS&CA) or Additional Secretary (CS&CA) or Deputy Secretary (CS&CA) as the case may be Joint Secretary (CS&CA) or Additional Secretary (CS&CA) or Deputy Secretary (CS&CA) as the case may be





Jurisdiction

Department of Civil Supplies and Consumer Affairs, Puducherry. o413 – 2251691, 2252960

Department of Civil Supplies and Consumer Affairs, Karaikal. 04368 – 222718 Civil Supplies Unit, Mahe 0490 - 2332370

Civil Supplies Unit, Yanam 0884 - 2321223

Food Cell 0413 – 2292277

State Commission 0413 - 2213862

District Forum 0413 – 2213862

PAPSCO

0413 - 2248361

Such an appeal can be made within a period of 30 days from the date on which time

limit for supply of information expires or the decision of the PIO is received. The Appellate

Authority is expected to dispose of the appeal within a period of thirty days or in exceptional

cases within 45 days of the receipt of the appeal. If the first appellate authority fails to pass an

order on the appeal within the prescribed period of if the appellate is not satisfied with the

order of the First Appellate Authority, he may refer a second appeal with the Central

Information Commission within ninety days from the date on which the decision should have

been made by the First Appellate Authority or was actually received by the appellant.