db2 sap p&p docs ver1.0

8/14/2019 Db2 Sap p&p Docs Ver1.0

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Policy and Procedure document for DB2 SAP

VERSION 1.0

REVISION LIST

Document Name: DBOL-DB2 SAP Policy and procedure !anualVer ion Num"er : #$%

Re&$No

Re&i ionDate

Re&i ionDe cription

Pa'eNo$

Pre&$Pa'eNo

ActionTa(en

Addendum)Ne* pa'e

Relea eNoticeRe+$

1 27/04/2007 Initial Draft 1 0

2 03/05/2007 First Update 18 14 UpdatedtheContactList

3 14/05/2007 Second Update 17 20 15 18 Incl!dedall theor"ani#ationcharts

4 2$/05/2007 %hird Update 53 &/' Incl!dedall thechec(lists inthe

proced!r es5 22/0)/2007 Fo!rth Update 78 &/' Incl!ded

the 'ccessre*!iredforD+,Ltea-

Li t o+ a""re&iation


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ON0ALL S/PPORT PRO0ESS

0/STO!ER OR.ANI1ATION 0 ART

OR.ANI1ATION 0 ART

SO T3ARE INSTALLATION 0 ART

0ONTENTS ON0ALL S/PPORT PRO0ESS$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$


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0/STO!ER OR.ANI1ATION 0 ART$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ OR.ANI1ATION 0 ART$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ SO T3ARE INSTALLATION 0 ART$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

#$ INTROD/0TION$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1.1. P URPOSE ........................................................................................................................................................71.2. M ISSION S A EMEN ....................................................................................................................................!1.". S ER#I$ES O #ER#IE% ....................................................................................................................................!1.&. ' OA(S AND O B)E$ I#ES ...............................................................................................................................!1.*. A SSUMP IONS + DEPENDEN$IES +(IMI A IONS AND $ ONS RAIN S ...............................................................,1.-. D E AI(S O /E % OR0 ' ROUPS UNDER S$OPE ...........................................................................................,1.7. 0 E U SERS $US OMERS B NAME ............................................................................................................13

2$ S0OPE O SERVI0E$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$2.1. S UMMAR O A 'REEMEN ........................................................................................................................132.2. S ER#I$E ( E#E( A 'REEMEN 4 O #ER#IE% ................................................................................................132.". S $OPE O SER#I$ES .....................................................................................................................................122.&. ( IS O REPOR S O BE REPOR ED O /E $(IEN ....................................................................................1"2.*. P RIMAR SUPPOR AS0S AND R ESPONSIBI(I IES MA RI5 .......................................................................1"2.-. EAM OR'ANI6A ION .................................................................................................................................1&

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$2.7. E S$A(A ION M A RI5 .................................................................................................................................1&2.!. OS+ / ARD%ARE + SO %ARE + SER#ER AND DA ABASE DE AI(S ..............................................................1&

4$ 0/STO!ER OR.ANI1ATION 0 ART 7 0ONTA0T LIST$$$$$$$$$$$$$#8".1. O R'ANI6A ION $ /AR ..............................................................................................................................1-".2. $ US OMER # ENDOR $ ON A$ (IS ......................................................................................................1-

6$ OR.ANI1ATION 0 ART 7 0ONTA0T LIST$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$#8&.1. OR'ANI6A ION $ /AR ..............................................................................................................................1-&.2. $ US OMER $ON A$ (IS ..........................................................................................................................1- EAM ................................................................................................................................................................1-

9$ S/PPORT PRO0ESS$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$*.1. R ESOUR$E A #AI(ABI(I ..........................................................................................................................17*.2. 0 NO%(ED'E RANSI ION P(AN .................................................................................................................17

8$ DBOL DB2 ROLES AND RESPONSIBILITIES$$$$$$$$$$$$$$$$$$$$$$$$$$$$#5

5$ DB2 SAP ENVIRON!ENT OVERVIE3$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ 7.1 E N#IRONMEN ( ANDS$APE ........................................................................................................................1, 7.2 DB2 R E'ION NAMIN' $ ON#EN IONS ........................................................................................................227." SMP E E N#IRONMEN O#ER#IE% ..............................................................................................................2&7.& DA A S/ARIN'.......................................................................................................................................2*7.&.1 DA A S/ARIN' 8 O#ER#IE%............................................................................................................2*7.&.2 AD#AN A'ES O DA A S/ARIN'..................................................................................................2-7.&." BENE I S O DA A S/ARIN'...........................................................................................................2-7.&.& DA A S/ARIN' 4 0$ EN#IRONMEN ............................................................................................277.* 0$ AU OMA ION 8 O#ER#IE%...........................................................................................................2!7.- #ENDOR AND /IRD PAR OO(S..................................................................................................2!7.7 SO %ARE INS A(( MAIN 4 O#ER#IE%..................................................................................2,

7.! RA$E 8 O#ER#IE%..............................................................................................................................."37., S#$ DUMP 4 O#ER#IE%........................................................................................................................"37.13 IBM PROB(EM REPOR IN' 4 AN O#ER#IE%................................................................................"2


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7.11 DB2 $ONNE$ 4 AN O#ER#IE%........................................................................................................""7.11.1 DB2 $ONNE$ 4 E N ERPRISE EDI ION ..............................................................................................""7.11.2 DB2 $ONNE$ 4 P ERSONA( EDI ION .................................................................................................""7.11." DB2 $ONNE$ 4 U N(IMI ED EDI ION ................................................................................................""7.12 E N#IRONMEN ( ANDS$APE 8 O#ER#IE% .................................................................................................."&7.12.1 D A ASE S I N ORMA ION ........................................................................................................................"&

7.12.2 N AMIN' $ ON#EN ION AND S ANDARDS ..............................................................................................."&7.12." M AIN ENAN$E )OBS ..............................................................................................................................."-7.12.& 6PARM ................................................................................................................................................."-7.12.* A SSEMB( )$(......................................................................................................................................."77.12.- $ OMMON DA ASE S 8 S SP(E5..........................................................................................................."77.12.7 )$( ( IBRAR .........................................................................................................................................."77.1" A PP(I$A IONS SUPPOR ED ........................................................................................................................"!7.1".1 DB2 A PP(I$A IONS ................................................................................................................................",7.1& SAP E 5I S O#ER#IE% ...............................................................................................................................",7.1* A (ER M ONI ORIN' ..................................................................................................................................",7.1- U P'RADES 8 PAS AND U URE .................................................................................................................&37.17 $ /AN'E I$0E 4 P RO$ESS ......................................................................................................................&3


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1".1.1. PURPOSE.............................................................................................................................................*"1".1.2. PRERE9UISI E..................................................................................................................................*"1".1.". RA$I MA RI5.................................................................................................................................. ..*"1".1.&. INPU ..................................................................................................................................................*"1".1.*. PRO$ESS.............................................................................................................................................*"1".1.-. OU PU ..............................................................................................................................................*"

1".1.7. ORMS+ $/E$0(IS OR EMP(A ES USED...............................................................................*&1".1.!. RE EREN$E.......................................................................................................................................*&

#6$ BA0>/P AND RE0OVER=$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1&.1. O#ER#IE%.............................................................................................................................................*&

#9$ B0P 7 DISASTER RE0OVER= E?ER0ISE$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$95#8$ DBOL DB2 - DA= TO DA= A0TIVITIES$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$#5$ PER OR!AN0E T/NIN.$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$#0 A/TO!ATION$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$#;$ TOOLS - OVERVIE3$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$2%$ PER OR!AN0E E?PERT$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

23.1. O#ER#IE%.............................................................................................................................................-323.1.1. PURPOSE.............................................................................................................................................-223.1.2. PRERE9UISI E..................................................................................................................................-223.1.". RA$I MA RI5.................................................................................................................................. ..-223.1.&. INPU ..................................................................................................................................................-223.1.*. P RO$ESS ................................................................................................................................................-"23.1.-. OU PU ..............................................................................................................................................-"23.1.7. ORMS+ $/E$0(IS OR EMP(A E USED.................................................................................-"

23.1.!. RE EREN$E.......................................................................................................................................-"2#$ IB! DB2 AD!INISTRATION TOOL$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

21.1. O#ER#IE%.............................................................................................................................................-"21.1.1. PURPOSE.............................................................................................................................................--21.1.2. PRERE9UISI E..................................................................................................................................--21.1.". INPU ..................................................................................................................................................--21.1.&. RA$I MA RI5.................................................................................................................................. ..--21.1.*. PRO$ESS.............................................................................................................................................--21.1.-. OU PU ..............................................................................................................................................--21.1.7. ORMS+ $/E$0(IS OR EMP(A E USED.................................................................................-721.1.!. RE EREN$E.......................................................................................................................................-7

22$ LO.RE0$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$24$ DAE$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$26$ NETVIE3$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

1.1.1. 0$ AU OMA ION................................................................................................................................-!1.1.2. NE #IE% AU OMA ION...................................................................................................................-,

26$ 0/RRENT VERSION@ !AINT LEVEL AND EOS DATE$$$$$$$$$$$$$8;29$ A00ESS RE D OR DBOL DB2 $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$28$ .ENERAL PRO0ED/RES$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

PRO$EDURE OR A DDIN' A N E% U SER ...........................................................................................................71 PURPOSE ............................................................................................................................................................71


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S RA E' OR APPROA$/ ..................................................................................................................................71 RA$I M A RI5 ..................................................................................................................................................71 I NPU ................................................................................................................................................................72 S EPS ................................................................................................................................................................72 OU PU .............................................................................................................................................................72 ORMS + $/E$0(IS S OR EMP(A ES USED ......................................................................................................72

R E EREN$ES ......................................................................................................................................................72 O#ERA(( $ ORE SUPPOR PRO$EDURE .............................................................................................................7" PURPOSE ............................................................................................................................................................7" S RA E' OR APPROA$/ ..................................................................................................................................7" RA$I M A RI5 ..................................................................................................................................................7* I NPU ................................................................................................................................................................7* S EPS ................................................................................................................................................................7* ORMS + $/E$0(IS S OR EMP(A ES USED ......................................................................................................7- R E EREN$ES ......................................................................................................................................................7- ES$A(A ION PRO$EDURE ................................................................................................................................7- PURPOSE ............................................................................................................................................................7- S RA E' OR APPROA$/ ..................................................................................................................................7- RA$I M A RI5 ..................................................................................................................................................77

I NPU ................................................................................................................................................................77 S EPS ................................................................................................................................................................77 OU PU .............................................................................................................................................................7! ORMS + $/E$0(IS S OR EMP(A ES USED ......................................................................................................7! R E EREN$ES ......................................................................................................................................................7, R OO $ AUSE A NA( SIS ....................................................................................................................................7, PURPOSE ............................................................................................................................................................7, S RA E' OR APPROA$/ ..................................................................................................................................7, RA$I M A RI5 ..................................................................................................................................................7, I NPU ................................................................................................................................................................!3 S EPS ................................................................................................................................................................!3 OU PU .............................................................................................................................................................!3 ORMS + $/E$0(IS S OR EMP(A ES USED ......................................................................................................!3 R E EREN$ES ......................................................................................................................................................!1 I$0E R E#IE% PRO$EDURE ............................................................................................................................!1 PURPOSE ...........................................................................................................................................................!1 S RA E' OR APPROA$/ ..................................................................................................................................!1 RA$I M A RI5 ..................................................................................................................................................!2 I NPU ................................................................................................................................................................!2 S EPS ................................................................................................................................................................!2 OU PU .............................................................................................................................................................!2 ORMS + $/E$0(IS S OR EMP(A ES USED ......................................................................................................!" R E EREN$ES ......................................................................................................................................................!"

29$ 0/RRENT VERSION@ !AINT LEVEL AND EOS DATE$$$$$$$$$$$$$$


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1.2. Mission Statement

%o pro ide !alit of Ser ice to the D+2 S'. S!pported 'pplication C!sto-ers of >i-6erl ?

Clar( to achie e 100@ co-pliance on all policies and proced!res and pro ide co-plete

c!sto-er satisfaction on the da to da acti ities

1.3. Services Overview

%he D+2 S'. S ste- 'd-inistration tea- pro ides ser ices for s!pportin" the Infrastr!ct!re

of >C for D+2 in installation -aintenance and s!pport for 'pplications !sin" D+2=

D+2 %ea- is also responsi6le for resol in" all the D+2 related iss!es= Folloi-6erl ?Clar( and to -ana"e D+2

'd-inistration and S!pport=


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1.5. Assumptions, ependencies, limitations and!onstraints

%he D+,L D+2 %ea- is responsi6le for the D+2 S ste- pro"ra--in" acti ities li(e

Installation of D+2 e"ions aintenance of the D+2 e"ions Sched!lin" and carr in" o!t

.rod!ction Cop process and :endor .rod!cts=

%he o69ect creation on the application en iron-ent and application *!eries


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#$5$ >ey / er ) 0u tomer "y name

The Key users of the system are DBA group and the application team. The

applications that use DB2 are

S'. /3 ?

'., G ,nl one application !se D+2

+.

C G cept e ico

C Folders

A

>no


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Sl$ No uality actor uality O"Fecti&e

1 D+2 GS!6s ste-a aila6ilit

D+,L tea- sho!ld ens!re that the D+2 s!6s ste-s a aila6leas per the SL'=

>?C c!rrentl practices the follo


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%he 6elo< ;hofi es co--ands can 6e !sed in order to find o!t the ,n call persons in each

of the tea-sH

NOTE:- 3 O I?ES in+ormation i acce i"le only +rom Le'acy not +rom SAP LPARS$

2$4$ Scope o+ er&ice

%he D+,L D+2 tea- is responsi6le for onitorin" and -aintainin" all the De elop-ent %est

!alit and .rod!ction S!6s ste-s s!pported 6 D+2 S'.=

D+2 S ste- pro"ra--in"

D+2 Soft


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D+2 :endor Soft


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ana"e-ent=

2. . /eam Or*ani0ation

2. . #scalation Matri-

0all Type Point o+ e calation Le&el I Timeline Le&el II Timeline Le&el III TimelineSe erit 1 ,ffshore

%ea- lead /,nsite %ea-

Lead

30 -in fro-ti-e of calllo""in"

,ffshore % /,nsite %

)0 -in fro-ti-e of calllo""in"

.ro"ra- ana"er$0 -in!tesfro- ti-e ofcall lo""in"

2$ernel 8$6%

D+2 Connect

Do


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DBSL G Data6ase Ser ice Le el Soft


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4$ 0/STO!ER OR.ANI1ATION 0 ART 7 0ONTA0T LIST

4$#$ Or'aniGation 0 art

4$2$ 0u tomer 7 Vendor 0ontact li t

'pplication o


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9$ S/PPORT PRO0ESS

%he D+,L D+2 tea- pro ides a contin!o!s s!pport to resol e the c!sto-er pro6le-s related

to D+2= %he s!pport is pro ided thro!"h !ser re*!ests


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'ppl -aintenance .%Fs Bpro"ra- te-porar fi es for D+2 s ste- soft


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5$ DB2 SAP ENVIRON!ENT OVERVIE3

5$# En&ironment Land cape

%he D+2 S'. Infrastr!ct!re S!pport tea- -ana"es infrastr!ct!re s!pport on ainfra-e

Ser ers=

D+2 S'. en iron-ent has three SMS.L es

#$ SAP%

2$ SAP

4$ SAP? =

%he follo


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%C 1 C C' I +' I ;' I 3' +' C';' 3' C' L;' .;'

%C%0 D'C' D 3+ D C' D F' D A' DA''DL.' DL3' DL4' D 3' D.3' S';'

S +' S C' S ;' S '%C%1 D'.' D'3+ D'4+ D'5' D +' D C'

D .' D ;' D 3' D ;' D..' D.;'3' '3+ S 3' S 3' SL;'

%C%2 D'+' D';' D'3' D'4' I'4' ';''3'

Sand"o, Sy ple,: SAP?

%his is


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different data sharin" "ro!ps and the correspondin" -e-6ers= 'll the -e-6ers in S'.

s sple are set !p as non data shared =

Data Sharing Group Primary Member Secondary Member

PAB PABA PABBPAP PAPA PAPBPAW PAWA PAWB

PEB PEBA PEBB

PEC PECA PECB

PEW PEWA PEWB

PE3 PE3A PE3B

PGF PGFA PGFB

PGW PGWA PGWB

PHA PHAA PHABPLP PLPA PLPB

PL4 PL4A PL4B

PM3 PM3A PM3B

PEP PEPA PEPB

PPP PPPA PPPB

PPW PPWA PPWB

PAC PACA PACB

PA3 PA3A PA3B

PA4 PA4A and PA4C PA4B & PA4D

PLW PLWA PLWB

PL3 PL3A PL3B

PP3 PP3A PP3B

PGC PGCA PGCB

PGH PGHA PGHB

QE3 QE3A QE3B

DA3 DA3A DA3B

QA3 QA3A QA3BBXB BXBA BXBB

BXC BXCA BXCB

BXW BXWA BXWB

BX3 BX3A BX3B

;e ha e D BDe elop-ent and S B'pplication Sand6o re"ions


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'll the na-es of the prod!ction re"ions start


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E #e%nal * C "!+#e%Se%v'(e- * Me '( X L've Ca( e AP.5 L

)FID T%+e De"and Ma-#e% M

W %7!la(e * En#e%!%'-e P %#al P

)PM * PD * (P% 8e(#- )

S l+#' n Mana e% S

BW W

WEB A!!l'(a#' n Se%ve% * SAPE ( an e In %a-#%+(#+%e X

)FID 1

Data et Namin' 0on&ention u ed By DBOL

'll the i-portant datasets !sed 6 the D+,L? D+2 S'. tea- has a hi"h le el *!alifier

DB2V


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5$4 S!P)E En&ironment O&er&ie*

%he D+2 S ./ n iron-ent in S'. co-prises of D+2 Li6raries


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S ./ datasets are sa ed as P. AS=S$ smp/e datasetname and the smp/e datasetname

can 6e the na-e of the datasets li(e SDSNLOAD@ SDSNE?IT etc= 'fter this chan"es ha e

6een -ade to these dataset na-es @

SD?RRESL datasets in P. AS=S$SDSNLOAD@ P. AS=S$SDSNLIN>@

P. AS=S$SDSNE?IT@ P. AS=S$SD?RRESL respecti el = %he re-ainin" set of S ./datasets can 6e fo!nd in DB2V


26/84

S!6s ste- that 6elon"s to a partic!lar data sharin" "ro!p is a -e-6er of that "ro!p= 'll

-e-6ers of a data sharin" "ro!p !se the sa-e shared D+2 Catalo" and Director = a i-!-

no of -e-6ers in a data sharin" "ro!p is 32=

5$6$2 ADVANTA.ES O DATA S ARIN.

D+2 data sharin" i-pro es price for perfor-ance i-pro es the a aila6ilit of D+2 e tends

the processin" capacit of o!r s ste- and pro ides -ore fle i6le


27/84

ore capacit to process co-ple *!eries= S sple !er parallelis- ena6les D+2 to

!se all processin" po


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5$9 >0 A/TO!ATION - OVERVIE3

There are fe! automation tas/s that has "een done in SA) for %aintenance for

"ringing up and "ringing do!n a Su"system during the maintenance that is

carried out on Saturdays0 "ringing do!n of su"systems is ta/en care "y Netvie!

and it is done automatically. Then after the su"systems come do!n a tas/ called

DB2F1I) , starts automatically !hich flips the smp e letter to the current

maintenance level of that !ee/. This tas/ gets information from the flags set in

the mem"er 3SID'4,.

Then after the I)1 and !hen the su"systems start coming up there are some after

5o"s !hich are to "e run this is also ta/en care "y automation "y using the

information from the flags set in the mem"er 3SID#4S. If there are any 5o"s that

are to "e run after the su"system comes do!n it can "e done "y the flags in3SID64S.

All this automation is a part of Netvie! !hich is IB% Tivoli tool de eloped for the

p!rpose of -a(in" the operator s


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:endor prod!ct -aintenance is carried o!t


30/84


31/84

;hene er there is an '+ &D and the pro"ra-


32/84

In >C en iron-ent


33/84


34/84

contains 6oth D+2 Connect .ersonal dition and D+2 Connect nterprise dition


35/84

%he AL for catalo" and director for S'. is first three letters of s!6s ste- follo


36/84

PA6AAR0$AR0 LO.#$D%5#26$T%8#89


37/84

%he E.' S settin"s for all the D+2 S!6s ste-s in S'. can 6e fo!nd in the Dataset

D+2:8=S,U C =

For e a-pleH D+2:8=S,U C B.'4' contains the al!es for .'4' S!6s ste-=

K D+2:8=S,U C B.'4+ contains the al!es for .'4+ S!6s ste-

'll the chan"es -ade to E.' are also trac(ed in the dataset D+2:8=S,U C

Bsubsysname


38/84

In S'. for the CLs for the co--on !tilities are fo!nd in the dataset 2.S>A%#.! /+.

There is a mem"er called 7781DT9D it lists the 5o"s !hich are running for

more than 6( hours. 9ere is a part of :-1

//NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN

//NNNNNN C,.I D F , +'%CA ,+ '>05,%32

//NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN

//NJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJN

//N ID &%IFM D+2 %A 'DS I& R. 3'R ,LD %A'& 30 A,U S=


//CL ' C . JI F+ 14

//DD1 DD DS&J+41380='>05,%32=. 3'=,LD=%A 'D= .%

// DIS.JB ,D D L % D L % U&I%JSMSD' S.'C JB% > 1


//%AD2,LD C . JI> F%1+ DM&' &+ J20 C,&DJB0 L%

//S% .LI+ DD DIS.JSA DS&JD+2:8=%C.'LI'S=SDS&L,'D

//SMS. I&% DD SMS,U%JN

//I> =SMS%S. % DD SMS,U%JN

//I> =SMS. ,C DD DS&J%S,US S=C D. ,C DIS.JSA

//I> =%AD DD SMS,U%JN

//NI> =%AD DD DS&J+41380='>05,%32=. 3'=,LD=%A 'D= .%

//N DIS.JB C'%L D L % U&I%JSMSD'

//N S.'C JB% > B10 10 LS

//SMS%SI& DD N

%AD2,LD . 3' 30

5$#4 Application Supported

D+2 S!6s ste-s on S'. r!n on applications /3 A +; s and . C= 'll the prod!ctions

re"ions are critical and need 24N7 ' aila6ilit = So-e of the -ost critical applications are

r!nnin" in PA6 and PE4 e"ions=

In case of e-er"enc re*!ests 6


39/84

5$#4$# DB2 Application

S'. /3 ?

'., G ,nl one application !se D+2

+.C G cept e ico

C Folders

A

>no


40/84

%he person


41/84

%he C'+ representati e for the D+ S tea- -!st attend the


42/84

;$ LO. !ANA.E!ENT

D+2 records all data chan"es and si"nificant e ents in a lo" as the occ!r= In the case of

fail!re D+2 !ses this data to reco er= D+2


43/84

00.31.4& STC10170 I%D0100&I DSN A$$"C IN A!C($"% P""$

00.36.41 STC10170 DSN 003I -PAPA DSN "''3 'U$$ A!C(IVE $"% V"$UME 099

099 DSNAME=PAPAA!C.A!C($"%1.D07150.T0031452.A0000616,

099 STA!T!BA=00EBB 4C47000, END!BA=00EC34C7 A''', STA!T$!SN=C0A2A B4

099 END$!SN=C0AB56 41509A, UNIT=TAPE, C"P#1V"$=A!1069 , V"$SPAN=00,

099 CAT$%=#ES

00.36.41 STC10170 DSN 003I -PAPA DSN "''3 'U$$ A!C(IVE $"% V"$UME 100

100 DSNAME=PAPAA!C.A!C($"%2.D07150.T0031452.A0000616,

100 STA!T!BA=00EBB 4C47000, END!BA=00EC34C7 A''', STA!T$!SN=C0A2A B4

100 END$!SN=C0AB56 41509A, UNIT=TAPE, C"P#2V"$=A!2309 , V"$SPAN=00,

100 CAT$%=#ES

00.36.41 STC10170 DSN 139I -PAPA $"% "''$"AD TASK ENDED

D+2 (eeps trac( of the tapes !sed in +SDS= %here is a separate %ape ana"e-ent s ste-

B% S


44/84

;hene er a ne< Installation or !p"rade of soft


45/84


46/84

#%$#$


47/84

S ./ Dataset na-es that are a aila6le in Le"ac alon"


48/84

##$#$#$ Purpo e

aintenance is carried o!t in order to (eep the re"ions in a recent .U% le el= %o appl an

special .%Fs specified 6 I+ or S'. or an other !sers of the s ste-=

##$#$2$ PRERE /ISITES

Do


49/84

3= !nnin" the 'fter 9o6s for so-e .%Fs or S s-ods to ta(e f!ll effect

##$#$5$ OR!S@ 0 E0>LIST OR TE!PLATES /SED

1= Chan"e e*!est n!-6er and


50/84

or .rod!ction= ;e can chec(


51/84

Detailed process &e< s!6s ste- creation s!6s ste- i"ration

Detailed Chec( Lists for s!6s ste- Creation&on?Data Shared Data Shared ' Data Shared +

Preci=e $>ec? li=t for Su@=y=tem creation

&on?Data Shared Data Shared ' Data shared +

#2$#$8$ O/TP/T

1= &e< s!6s ste- read to !se/ istin" s!6s ste- -i"rated to a ne< ersion=

2= &e< entr in the '!to-ation &et ie


52/84

#4$ PROD/0TION 0OP=

#4$#$ OVERVIE3

.rod!ction cop is the process of clonin" prod!ction re"ion to *!alit re"ion 6efore "oin" intothe details let s ha e a recap of soft


53/84

#4$#$#$ P/RPOSE

%o replicate the prod!ction data to *!alit so that *!alit ass!rance tea- can proceed


54/84


55/84

DASD Mcla e M and namin' con&ention

%here are 4 classes of D'SD confi"!red for each S'. D+2 s!6s ste-=? 0B#ero 1 2 and 3 class=

&a-in" con entionH Ysid Yclass nn Be="= + 3001 or .'3201

Class 0 ? ' set of ol!-es for the D+2 catalo" and director D+2loadli6s and tar"et li6raries and the ICF catalo" for thisdata=:ol!-es are na-ed YSid 0N

Class 1 ? ' set of ol!-es for sort=:ol!-es are na-ed YSid 1N

Class 2 ? ' set of ol!-es for the +SDS acti e lo"s and the ICFcatalo" for this data=:ol!-es are na-ed YSid 2N

Class 3 ? ' set of ol!-es dedicated to the S'. data and the ICFcatalo" for this data=

:ol!-es are na-ed Ysid 3N Ysid 4N Ysid 5N etc= 'll archi e lo"s and i-a"e copies for all Sids


56/84

%his 6ac(!p


57/84

#9$ B0P 7 DISASTER RE0OVER= E?ER0ISE

%CC ast is the pri-ar site


58/84

%here are no ho!se (eepin" 9o6s r!n as a part of D+2 tea- s da to da acti ities

#5$ PER OR!AN0E T/NIN.

.erfor-ance t!nin" re*!ests is "enerall handled 6 .erfor-ance tea-= D+,L tea-

"enerall don t do -!ch in the areas of perfor-ance e cept that re*!ests co-e in the for- of

S!6s ste- le el t!nin"


59/84

,!tp!t .rocessin" BI,F Interacti e ,!tp!t Facilit is a prod!cti it aid for%S, and D+,L en iron-ents and pro ides tools

to -ana"e S2 reso!rcesD+2 'd-in %ool >i= i= u=ed to do all t>e admini=trati;e acti;itie= li?e

=tartin a DB2 =u@=y=tem+ =to


60/84

;hofi es It is an in?ho!se tool de eloped 6 >C


61/84

= Ai"hli"ht


62/84

DB2V


63/84

2%$#$9$ Proce

Detailed steps of this process can 6e fo!nd in the follo


64/84

for D+'s step thro!"h the processes of data !nloadin" o69ect droppin" and re6!ildin" and

data reloadin"=

%he tool is desi"ned


65/84

o! -o e pa"e sets to and fro- S%, ,U.? and :C'%?defined spaceZ and helps o!

esti-ate space allocations for ne< ta6le spaces and inde es na6les o! to create and -ana"e


66/84

2#$#$#$ P/RPOSE

Install ne< ersion of D+2 'd-in=

2#$#$2$ PRERE /ISITE

1= For a ne< installation pro9ect charter has to 6e prepared and -ana"e-ent has to appro e

it=

2= ana"e-ent needs to order the Installation tapes fro- I+ =

3= +e read


67/84

2= %est the S!6s ste- confi"!ration=

3= %he !sers for LIST OR TE!PLATE /SED

None

2#$#$


68/84

;e can !se the follo


69/84

#$#$2$ NETVIE3 A/TO!ATION

&et ie< is an I+ %i oli '!to-ation tool de eloped for the p!rpose of -a(in" the operator s


70/84

D+2SU.., :S .SMS. ,

T0P2 D'%'+'SD+2'DD+2SU..

, :S .SMS. ,

T0P4 D'%'+'SD+2'DD+2SU.., :S .SMS. ,

T0 % D'%'+'SD+2'DD+2SU.., :S .SMS. ,

T0 # D'%'+'SD+2'DD+2SU.., :S .SMS. ,

T0T% D'%'+'SD+2'DD+2SU.., :S .SMS. ,

T0T# D'%'+'SD+2'DD+2SU.., :S .SMS. ,

T0T2 D'%'+'SD+2'DD+2SU.., :S .SMS. ,

T3 % D'%'+'SD+2'DD+2SU.., :S .SMS. ,

T3 # D'%'+'S

D+2'DD+2SU.., :S .SMS. ,

T0?% D'%'+'SD+2'DD+2SU.., :S .SMS. ,

T0?# D'%'+'SD+2'DD+2SU.., :S .

SMS. ,


71/84

%he DBOL ad-inistrator needs 3 !se rids

O id


72/84

Input

1= ,ffer letter needed for "ettin" e-plo ee id=

Step1= 'fter recei in" the e-plo ee id the e-plo ee needs to send a -ail or contact the tea-

leader for "ettin" ph sical access to the >C area=

2= %he %ea- leader C?&D' si"ned 6 the tea- -e-6er and fa it to >C= %he

re*!est for id


73/84

O&erall 0ore Support Procedure

Purpo e

.!rpose is to "i e the call lifec cle proced!re=

Strate'y or approac

%he process flo< is 6elo


74/84

.ro6le- reported thro!"h3nd User / Ser5iceDes(/ er

Does the tic(et 6elon"to the correct "ro!p[

.erfor- Initial 'nal sisSupport Team !em"er

Infor- Aelp Des( / ,perations to%ransfer the tic(et to theappropriate s!pport "ro!pSupport Team !em"er

.rioriti#e the pro6le- if there s-ore than one at the sa-e ti-eSupport Team !em"er

0ore Support Re olutionProce

Mes

&o

#

2

4

Is this a 5alid .ro6le-[ &o

Infor- ,perations / Aelp Des(that reported pro6le- is not a5alid pro6le-

Support Team !em"er

Mes

5

Infor- ,perations / Aelp Des( ?R.ro6le- is 6ein" addressedRSupport Team !em"er

For -a9or incident .I1 C


75/84

RA0I !atri,

Ye" esponsi6ilit 'cco!nta6ilit Cons!ltin" and Infor-ed B 'CI

Primaryacti&itie

Re pon i"ility Accounta"ility 0on ultancy In+ormed

.ro6le- reportin" User/Ser ice Des( 'nal sin"resol in" andescalatin"

%ea- e-6er %ea- Leader User/Ser iceDes( operator

nd !ser

Input

1= .ro6le- tic(et or pro6le- reported 6 the !ser thro!"h des( phone -o6ile phone or

thro!"h pa"er at da or ni"ht=

2= %he pro6le- can 6e e en thro!"h conference calls 6 the Ser ice Des(=

Stepplanation of the process flo< dia"ra- G

No$ E,planation

1 Pro"lem Reported t rou' End / er)Ser&ice De (

%he pro6le- -a 6e notified 6 ,perations 6eca!se of a 9o6 fail!re or 6 a !ser d!e to non?

a aila6ilit / -alf!nction of an application s ste-= It co!ld also 6e a s ste-?"enerated notificationof an error or fail!re=

2 Initial Analy i

;hen a pro6le- is reported an initial anal sis has to 6e perfor-ed 6 the s!pport person= If it isdeter-ined that the reported one is act!all a core?s!pport pro6le- and 6elon"s to theconcerned "ro!p the s!pport person


76/84

No$ E,planation

) 0ommunication

a Durin' re olution S!pport %ea- e-6er


77/84

RA0I !atri,Ye" esponsi6ilit 'cco!nta6ilit Cons!ltin" and Infor-ed B 'CI

Primaryacti&itie


.reparation and!pdatin" ofescalationproced!res

%ea- Leader %o


78/84

Output

1= Updated %ic(et in the %ic(etin" s ste-=

2= .I report

orm @ 0 ec(li t or template u ed

Templates

1= %he contact na-es list

!odule .roup Name 3or( No$ ome No$ Lo'in ID

ana"e-ent %ea-leader

%oC %oC .

>CS.,C

!ain+rame Sy tem

A K .a roll

In entor K Lo"isticsar(etin" .ricin"

Stores

Non-!ain+rame Sy tem

Data


79/84


80/84

Input

1= .ro6le- and se erit details of the pro6le-

Step

1= .ro6le- tic(et is to 6e created in the tic(etin" tool

2= %ea- -e-6er to escalate to the %ea- Leader and in ol e hi- for the -eetin"=

3= %ea- Leader to call %o


81/84

Impact analy i

Roo! ause

&ime line

0ontri"utin' +actor

Re olution

AnalyGed "y Re&ie*ed "y

Permanen! -i/ + )u!urepre en!ion

&arge! Da!e -orImplemen!a!ion

Re+erence

Tic(et Re&ie* Procedure

Purpo e

)urpose is to e?plain the procedure of call


82/84

Team 1eader to verify the tic/et details entered every day. To!er leader to do an

audit on the tic/et revie! details every !ee/.

RA0I !atri,Ye" esponsi6ilit 'cco!nta6ilit Cons!ltin" and Infor-ed B 'CI

Primaryacti&itie


Lo""in" the tic(etdetails into thetic(et re ie

db2 sap p&p docs ver1.0

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