The organiser reserves the right to change the published programme if required.

Day One: Monday 27 November 20170930-1700 One-to-One Meetings

1030-1045 GHI Conference welcome Max Gosney, Director, Ground Handling International

1045-1215 Panel discussion: My Ground Handling Problem Is… GHI tasks a panel of industry experts to provide advice on ground handling challenges, submitted by frontline operators. From contending with high workforce turnover to implementing a contract negotiation strategy that looks beyond price. Panellists include: Ross Marino, Senior Vice President - International Airport Operations, dnata; Deborah DiSantis, Project Manager- Contract Strategy, United Airlines; Andrew Badham, Policy Lead Aerodromes, UK Civil Aviation Authority; plus senior leaders representing airlines and airports

Tell GHI about your biggest business challenge at max@groundhandling.com

1215-1400 Networking lunch and table-top exhibition

1220-1240 Workshop 1 – XOPS: The real-time digital software platform for ground handlers to manage equipment tracking and pooling at airports - Jean-Francois Bouilhaguet, CEO

1400-1440 Continuous Improvement/Lean: The miracle cure for margin-squeezed handlers? Guest speaker, Mark Bown, Operations Excellence Director leads the Continuous Improvement (CI) programme at global power generation manufacturer, Cummins. Bown will explain the basic of CI tools like 5S, Six Sigma and how they can also enable significant operational advantages on the ramp

1440-1520 Fine tuning the turn: How London Heathrow is using lean and working with GSPs and airlines to optimise ground operations Pablo Lopez-Bouzas, Operations Efficiency Manager, Heathow Airport, details a programme of operational efficiency projects known internally as ‘Strive for Five’ that is on its way to improving punctuality by 5% each year, for five years at the airport

1520-1545 Coffee break and table-top exhibition

1545-1645 Special Interest Stream: The Ramp of the Future A panel of industry experts assess how ground breaking technology including driverless vehicles, artificial intelligence and Industry 4.0 could transform the way we turn aircraft forever. Panellists include: Thomas Waintraub, CEO, CAI ZHI; Claudine O’Boyle, Head of Sales & Account Management EMEA, Amadeus IT Group; Vinod Narasimhamurthy, Associate Director, KPMG

1650-1710 Workshop 2- Inform: Workforce Planning – a challenging environment- Dr. Wolfgang Vermoehlen

1715-2000 Welcome Party

Day Two: Tuesday 28 November 20170830-1700 Conference Registration

0830 Welcome coffee and table-top exhibition

0830-1700 One-to-One Meetings

0900-0905 Conference Chairman’s welcome message Max Gosney, Director, Ground Handling International

0905-0930 Financial Overview Ashwin Noronha, Director, Aerospace and Defence, KPMG

0930-1000 Why is the Ground Handling business a Pandora’s box? Margit Miller, Executive Manager Ground Operations, ALBASTAR, discusses the complex puzzle of training, On-time performance pressures and Article 8 liability that the industry must find solutions for.

1000-1030 Coffee break and table-top exhibition

1030-1100 The non-IATA SGHA Could an alternative to IATA’s Standard Ground Handling Agreement offer a more harmonious future for GSP: airline relations? And would such an agreement be legally compliant? Nick Humphrey, Parner, Kennedys Law

The organiser reserves the right to change the published programme if required.

1100-1145 The GHI Big Debate - The New ISAGO Safety Audit: A ‘must have’ business accessory for GSPs in 2018? A decade on from its launch, the IATA Safety Audit for Ground Operations (ISAGO) has a brand new look. The new ISAGO promises superior audit scope and improvements in programme management, but does it justify the price tag? Our panel will debate. Panellists include Dirk Goovaerts, Chief Operating Officer, Saudi Ground Services; Jon Conway, Director General, Airport Services Association (ASA); David Clark, Global Head of Safety & Security, Worldwide Flight Services (WFS)

1145-1230 Customer Service Insights Linda Moir, former Director of Virgin Atlantic’s In-Flight Services and responsible for event services staffing operations at the London 2012 Olympics reveals a strategy for delivering exceptional customer services through your people

1230-1400 Networking Lunch and table-top exhibition

1330-1350 Workshop 3 – Amadeus: Ground handling doesn’t stop at just DCS – an Amadeus workshop

1400-1440 Improving OTP and Safety through a Smarter GSE Maintenance Strategy David Baglee, Senior Lecturer, The University of Sunderland will explain the basic steps to establishing a planned maintenance strategy and the immediate upsides it could bring to your station.

1440-1520 Ground Handling Profitability – Is it real or just a game? Wolfgang Fasching, Senior Vice President - Ground Handling, responsible for Ramp, Cargo and P&O at Vienna International looks at diminishing contract margins and the way forward for GSPs

1520-1545 Coffee break and table-top exhibition

1545-1645 The Great Ground Handling Skills Crisis With high staff turnover, typically low pay and with a poor profile among school leavers: is ground handling an industry in crisis? GHI will present results of an industry-wide survey of stations on skills shortages and invite panellists to discuss a strategy for attracting and retaining employee talent on the ramp. Panellists include: Simon Witts, CEO, Aviation Skills Partnership; Amr Samir, CEO, Link Aero Trading Agency; Celine Heinrich, VP HR Europe, Swissport

1650-1710 Workshop 4 – Topsystem: APHIS: Staff rostering from planning to dispatch with one tool Mr. René Merkens, Head of Sales Aviation from topsystem and Mr. Martin Paintner, Director Processes, Project Steering and Quality from AHS (Aviation Handling Services)

1700-1800 ASA General Assembly will be in the St Gervasi room in the AC Hotel

1900-1930 Cocktail Reception – Please meet in the exhibition hall to be taken to the Delegate Dinner venue

1930-2230 Delegate Dinner & Ramp Safety Awards

Day Three: Wednesday 29 November 2017

0930-1000 Coffee & table-top exhibition

0900-1730 One-to-One Meetings

0945-0950 Conference Chairman’s welcome message Max Gosney, Director, Ground Handling International

0950-1020 The LCC Ground Handling Model Calum Laming, Customer Experience Officer and Member of the Board, Vueling discusses what attributes a GSP needs to win a ground handling contract with an LCC. The session will also discuss how Vueling works with GSPs to reduce ground damage and develop added value services

1020-1110 Voices from the Ramp GHI reports from a behind the scenes visit to a station crew room and invites a panel of industry leaders to discuss the findings. Wolfgang Fasching, Senior Vice President - Ground Handling, responsible for Ramp, Cargo and P&O at Vienna International; David Clark, Global Head of Safety & Security, Worldwide Flight Services (WFS)

1110-1140 Coffee break and table-top exhibition

1140-1210 Reducing Ground Damage through a more enlightened and inclusive approach to Safety Mario Pierobon, Researcher (Air Safety), Cranfield University

1210-1300 Special Interest Stream: getting to zero on Ground Damage An industry panel discusses the latest tools, techniques and strategies for eliminating ground damage incidents. Panellists include: Diego Alonso Tabares, Senior Engineer – Airport Operations, Airbus; Mario Pierobon, Researcher (Air Safety), Cranfield University; Dorel Picovici, Lecturer at the Institute of Technology, Carlow, Ireland; Vinod Narasimhamurthy, Associate Director, KPMG

1300-1400 Networking lunch and table-top exhibition

1400-1420 Workshop 5- Sky Assist, Process automation / mobility of Lost & Found processes and IATA resolution 753 update for delayed baggage- Luc Trentels Managing Director

1420-1730 One-to-One Meetings

1600-1700 Farewell Drinks

1730-1900 Exhibitors’ breakdown

Day Four: Thursday 30 November 20170930-1330 Barcelona City Tour - pre-registration required

0900-1730 SGHA Training - Please note that pre-registration is required and an additional fee of €350 will apply

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