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E-Com Readiness/Sri lanka/2019/001

( This survey form has been designed to aid in the collection of information and data related

to the existing status of B2B and B2C e-commerce in the country. The technologies,

standards and practices that are being followed. The survey will also throw light on the

opportunities for B2B and b2C e-commerce development and to identify any real and

perceived challenges to its development. The information collected as a result of this survey

will be kept confidential and will be used for drawing broad conclusions and inferences.)

1. Name of the Responding Institution: ………………………………………..…

2. Name of the Official Filling this form ……………………………………………

3. Designation of the Official Filling this form ………………………………………

4. Number of employees and staff: ( Tick Mark what applies)

1. Less than 10 employees

2. From 10-50 employees

3. From 51-200 employees

4. From 201-500 employees

5. More than 500 employees

5. Business Address ………………………………………………………………..

6. Constitution of your Institution ( Tick Mark what is relevant) 1. Private Limited Company

2. Public Company

3. Government Owned business entity

4. Partnership small / medium size company

5. Not for profit entity

6. Others ………………………….

7. What was your business sales revenue last year ( Tick Mark what applies) 1. Less than 200000 USD

2. From 200000 t0 500000 USD

3. More than 500000 to 1 million USD

4. More than 1 million USD

8. What would you consider as your primary business and industry ( Tick what

applies)

1. Agriculture Producer and Trader

2. Engineering manufacturer and supplier

3. Chemical manufacturer and trader

4. Supplier of tools and raw materials to industry

5. Construction Business

6. Exporter and Importer business goods

7. Information Technology Products

8. Machinery supplier to industry

9. Textile and clothing Industry

10. Leather and leather products

11. Manufacturer of consumer durables

12. Others ………………………………………………

13. Services ( Tick what applies)

a. Travel services to industry

Data Collection & Survey Form: E-Commerce B2B and B2C

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E-Com Readiness/Sri lanka/2019/001

b. Technical Consulting Services

c. Information Technology services

d. Legal and management services

e. Recruitment and HR services

f. Media and Advertising Services

g. Market research services

h. Others …………………………………………..

9. What would you consider as your main market ( Tick what applies) 1. Domestic Industry and Businesses

2. Local Consumers

3. International Industry and businesses

4. International Consumers

5. Others ………………………………

10. What percentage of your sales come from exports ( tick mark what applies)

None

1. Less than 10 per cent

2. 10 to 30 per cent

3. 30-50 per cent

4. More than 50 per cent

11. Do you sell any of your products and services electronically using your own

website /technology platform or third party technology systems ( Tick Mark

what applies) 1. Yes in international markets using our technology system

2. Yes in international markets using third party technology platform

3. Yes in domestic markets using our own platform

4. Yes in domestic markets using third party system.

5. None

12. Do you buy any of the products and services that you need, electronically

using your technology platform or third party technology systems ( Tick Mark

what applies)

1. Yes from international markets using our technology system

2. Yes from international markets using third party technology platform

3. Yes from domestic markets using our own platform

4. Yes from domestic markets using third party system.

5. None

13. What per cent of your total sales comes from e-commerce: 1. Less than 10 per cent

2. 10-20 per cent

3. 20-30 per cent

4. More than 30 per cent

5. None

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E-Com Readiness/Sri lanka/2019/001

14. What per cent of your total supplies / purchasing is done with e-commerce: 6. Less than 10 per cent

7. 10-20 per cent

8. 20-30 per cent

9. More than 30 per cent

10. None

15. If you are using third party e-commerce platform to conduct your national or

international marketing which international platform are you currently using. (

tick mark what applies ) e-bay Magneto None

Alibaba Open Cart Others …………………………

Amazon Big Commerce

16. What has been your main consideration in choosing your third party e-

commerce platform ( Tick what applies)

1. East of use

2. Security

3. Easy Integration with our system

4. Effective SEO

5. Easy Content Management

6. Integrated Payment gateway

7. Search and Guided Navigation

8. Others …………………………..

9. Does not apply

17. If you have built your own e-Commerce site and host it independently where

is it hosted:

Within Sri Lanka Name of the host ……………………….

Outside Sri Lanka Name of the host …………………

18. What has been your main critical consideration in building your own e-

commerce site:

User friendly SEO Search/ Guided Navigation

Easy to maintain Secure Others ……………………..

19. Are you currently purchasing the supplies, equipment and raw materials for

your business electronically? If yes please tick mark what applies and answer

the following:

1. Using our own E-Purchasing / tendering System

2. Using third party e-procurement platform Name ………………………………

3. Using e-commerce sites of vendors

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E-Com Readiness/Sri lanka/2019/001

20. How are you paid by your customers and how you pay your suppliers? Tick

mark what applies

1. e-payment using credit/debit card

2. e-payment bank to bank transfer

3. Through a traditional bank transfer

4. By a cheque

5. By cash

21. What IT infrastructure and capacity do you currently have:

1. We have own IT department with trained IT persons

2. We have servers, hardware, PCs and Software

3. We subcontract IT work to other companies

4. Have own website and portal

5. No resources

Thank you for your assistance