data centre service catalogue
TRANSCRIPT
DATA CENTRE SERVICE CATALOGUE
SPARK
9 DATA CENTRE LOCATIONS
17 DATA HALLS
OCTOBER 2019
Log a request for Additional equipment at [email protected] or Ver 1.0 call 0800 436 432 to request a booking
SPARK DIGITAL DATACENTRES
SPARK DATACENTRES
In Rack Equipment Page
In Rack cable and Equipment Management 1
Additional Power 2
Power and connectivity cabling 3
Electronic Locks 4
Build Rooms 5
Supervision 6
Tape Handling Services 7
Automatic Transfer Switch 8
Telco Connectivity 9
Migration Services 10
Monthly Reporting 11
Rack inspection Services 12
Thermal Imagery Services 13
Cage Storage at Takanini 14
Locker Storage at Takanini 15
Meeting Rooms at Takanini 16
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SPARK DIGITAL DATACENTRES
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SPARK DATACENTRES
• All pricing stated in this catalogue is exclusive of GST.
• Spark reserves the right, from time to time, to change the pricing for the products and/or services stated inthis catalogue which we provide to you.
Image Description Price
Cable Management, horizontal - 1RU horizontal containment of
cables within a rack.
Includes cover plate that clips across the front.
$50
Cable Management, Vertical - Mounted on one side of rack.
Powder coated steel enclosure 20RU with a hinged lid. Warren &
Brown trumpets and hoops for cable management.
2 sections can be joined to make 40RU.
Can be mounted on both sides if required.
$350
Cable management bracket – mountable with Velcro straps $40
Cable management ring – mountable $25
Cable management, front to back – Channel with mounting
fingers.
$240
Shelf Rack Mounted – Fixed
Ideal for mounting non rack mountable equipment.
Velcro or cable ties can be used to secure equipment to shelf.
$200
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SPARK DATACENTRES
Image Description Price
Power Circuit - Additional Single phase
Power Circuit - Additional 3 phase
Includes an A and B feed.
$3,100
$4,500
Additional Single Phase PDUs – 2 week lead time
Horizontal – 2x 32A PDU – Horizontal 1RU – Provide and Install
Option 1 - 5 x 10A C13 IEC, 3 x 16A C19 IEC outlets, 2x 16A CB
Option 2 - 6 x 16A C19 IEC outlets, 2x 16A CB
Option 3 - 10 x 10A C13 IEC outlets, 2x 16A CB
*Excludes circuit delivery.
$1,000
Vertical – 2x 32A PDU – Vertical – Provide and Install
Option 1 - 20 x 10A C13 6x C19 IEC outlets, 2x 16A CB
Option 2 - 25 x 10A C13 3x C19 IEC outlets, 2x 16A CB
*Excludes circuit delivery.
$1,200
Additional 3 Phase PDUs – 2 week lead time
Vertical – 2x 32A PDU – Vertical – Provide and Install
30 x 10A C13 IEC, 9 x 16A C19 IEC outlets, 19" 1U, 32A
Each phase delivered 2x 16A CB.
*Excludes circuit delivery.
$1,600
ATS – Auto Transfer Switch. Installed
APC 16 Amp, 8 x C13, 1 x C19 outlets
APC 10 Amp, 12 x C13 outlets
$1,400
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SPARK DATACENTRES
Image Description Price
Power Cord IEC 19/20 $20
Power Cord IEC 13/14 $20
Power Cord IEC 13 to 3 pin $20
Cabling Stock – Available at Takanini DC and other sites soon
Lengths Fibre Ethernet
0.5 $20.00 $6.00
1.0m $24.00 $8.00
1.5m $30.00 $10.00
2.0m $35.00 $12.00
3.0m $40.00 $15.00
5.0m $45.00 $20.00
10.0m $55.00 $30.00
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SPARK DATACENTRES
Service Fees $195/month (12 month term minimum),
Service Hours 24x7x365
Service Levels Installed within 10 business days of logging request.*
Data Centre racks fitted with electronic locks. Locks can be opened using Spark Cardax cards.
Rack access is recorded centrally and used to produce access reports.
Realtime reporting available via email alerts
Monthly rack access reports will identify:
• Date and time of access
• Cardax card number and assigned person
• Location of access
• If access was granted or denied i.e. any failed access attempts
Service Activities Monthly access report.
Rack access rights assigned to individual Cardax cards.
Pre-requisites Electronic racks are available at certain locations.
Service
Customisations
Variations on reporting schedules.
Variations on reporting format.
Related Services Monthly Data Centre Service report.
Security camera fitted within the rack.
Client
Responsibilities
The following are the responsibilities of the Customer in delivery of this service;
• Cardax card requests for people authorised to access the rack.
* at Takanini, Airedale St DH2 and Hamilton. Others on request.
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BUILD ROOMS AT TAKANINI DC
Service Fees $100/day (includes power)
Service Hours 24x7x365
Service Levels Not Applicable
Two secure build rooms are available for assembly of IT equipment. Located in the delivery area, close
to the storage cages. Access to the rooms are Cardax controlled. Each room has a work bench, power
protected by a 4 kW UPS, air conditioning, anti-static mats and internet access. Access to the Build
Room is activated on individuals Cardax card.
Service Activities • Reservation or the build room for a specified time.
• Power and cooling.
• Supply of a 4 kW UPS.
• Anti-static mats
• Internet connectivity via RJ45 port.
Pre-requisites The Build Room service is dependent on the following services.
• Racks housed in Takanini Data Centre.
• Cardax card.
Service
Customisations
Available on request.
Related Services The Build Room service is complemented by the following list of services:
• Storage Cage service – Secure storage of equipment.
• Remote hands service – equipment can be handled by the onsite staff.
• Equipment racking service – equipment can be taken from the cage and
racked. i.e. spares.
Client
Responsibilities
The following are the responsibilities of the Customer in delivery of this service;
• Providing a list of authorised people who can access the build room.
• Keeping the room tidy and removing all items on completion.
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Log a request for Supervision Services at [email protected] or Ver 1.6 call 0800 436 432 to request a booking
SPARK DATACENTRES
Service Fees During Business Hours $120/Hr
Outside Business Hours $180/Hr
Service Hours 24x7x365
Summary
From time to time a Data Centre customer may require personnel who won’t be pre-approved for access or have
an access card to attend their Data Centre located racks. The Data Centre operations team can provide
Supervised access to these individuals (i.e. staff members or third party suppliers).
Priority Service Level
Priority 1 – P1 “Emergency” Access
Business Critical Event – Phone Service Desk
Priority 1 status is not to be abused and should only be used when
the customer is requiring emergency assistance.
1 hour Client acknowledgement of request,
4 Hour response to customer that the supervision will be
performed at a specified time
Priority 2 - P2 “Urgent” Access
Business impacted – Phone Service Desk
4 Hour Client acknowledgement of request,
24 Hour response to customer that the supervision will be
performed at a specified time
Priority 3 – P3 “General” Access
Email Service Desk
24 Hour Client acknowledgement of request,
3 Day response to customer that the supervision will be
performed at a specified time
Priority 4 – P4 “Planned” Access
Email Service Desk
72 Hour Client acknowledgement of request,
5 Day response to customer that the supervision will be
performed at a specified time
Service Activities Data Centre Operations staff will:
• Make contact with the visitor to arrange a suitable time.
• Meet the visitors at reception and chaperone them to the customer rack.
• Provide guidelines and advice to ensure the security and integrity of the
customer rack and Data Centre site is maintained during the visit.
Pre-requisites The Supervision service is dependent on the following:
• Racks housed within a Spark Data Centre
• Access procedures outlined in the Operations Handbook to be followed.
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SPARK DATACENTRES
Service Fees During Business Hours $120/Hr
Outside Business Hours $180/Hr
Service Hours 24x7x365
Summary
The Data Centre operations team can perform various tasks on behalf of customers. This is often more
convenient than arranging a resource to attend the Data Centre site.
Priority Service Level
Priority 1 – P1 “Emergency” Access
Business Critical Event – Phone Service Desk
Priority 1 status is not to be abused and should only be used when
the customer is requiring emergency assistance.
1 hour Client acknowledgement of request,
4 Hour response to customer that the supervision will be
performed at a specified time
Priority 2 - P2 “Urgent” Access
Business impacted – Phone Service Desk
4 Hour Client acknowledgement of request,
24 Hour response to customer that the supervision will be
performed at a specified time
Priority 3 – P3 “General” Access
Email Service Desk
24 Hour Client acknowledgement of request,
3 Day response to customer that the supervision will be
performed at a specified time
Priority 4 – P4 “Planned” Access
Email Service Desk
72 Hour Client acknowledgement of request,
5 Day response to customer that the supervision will be
performed at a specified time
Service Activities Various activities can be performed. Some examples include:
• Power cycling equipment
• Checking indicator lights for faults
• Patching between equipment in a rack
• Racking equipment delivered to site
• Labelling equipment
• Installing replacement parts (power supplies, hard drives, cabling)
• Ad hoc request – via phone instructions
• Rack audit
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Log a request for a Tape Handling Service at [email protected] or Ver 1.6 call 0800 436 432 to request a booking
SPARK DATACENTRES
Service Fees $40/tape/change
Fees are calculated monthly in accordance with the pre-arranged tape
change schedule.
Ad hoc requests (i.e. additional to pre-arranged schedule) $120/business
hour, $180/after hours.
Service Hours Business hours
Service Levels Tapes delivered by 10am can be swapped the same
business day.
The Data Centre team can perform tape handling services to a prearranged schedule, and also ad-hoc
requests. Tapes can be exchanged with the customers chosen off-site tape storage provider.
Service Activities Tape handling – adding and removing tapes from tape devices or libraries in a
customer rack to an agreed schedule.
Tape exchange – Swapping tapes to be stored offsite with an offsite storage provider,
for tapes to be inserted into the tape devices.
Ad hoc requests – tape handling in addition to the pre-agreed schedule.
Pre-requisites The Tape Handling service is dependent on the following:
• Racks housed within a Spark Data Centre.
• Tape change schedule prearranged.
Service
Customisations
Available on request.
Client
Responsibilities
Agreeing a tape change schedule.
Arranging an offsite tape storage provider.
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SPARK DATACENTRES
Service Fees $70/month (24 month term minimum),
Service Hours 24x7x365
Service Levels Delivery within 10 days of logging request
Spark Data Centre racks have redundant A and B power supplies to each rack. However some rack equipment
only have one power supply, and unable to benefit from dual power feeds. An Auto Transfer Switch (ATS) can be
used to deliver dual power to a single powered device, thereby protecting it from an outage to the A or B power
feeds.
Service Activities • Supply and installation of an ATS including cables.
• Standard models are:
o 16 Amp, 8 x C13, 1 x C19 outlets.
o 10 Amp, 12 x C13 outlets
Service
Customisations
Available on request.
Different ATS specifications are available i.e. 10 to 32 Amp, different output plug
configurations. Note pricing may vary.
Related Services Remote hands.
Additional items can be supplied i.e. shelves to sit non rack mountable devices on,
power cables, cable management units.
Client
Responsibilities
The following are the responsibilities of the Customer in delivery of this service;
• Plugging single powered devices into the ATS.
• 1 RU Rack allocation for ATS.
• An A and B PDU socket available for ATS to plug into.
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SPARK DATACENTRES
Service Fees
Installation $750/fibre, plus $25/fibre/month for tie to Telco provider.
Installation $500/tie, plus $10/tie/month for Copper tie to Telco
provider;
Savings apply for multiple cables over same run installed together.
Service Hours Business hours
Service Levels Installed within 10 days from logging
Spark Data Centres are carrier neutral. This service will provision copper or fibre ties between customer
racks and the demarcation point for connectivity to the chosen Telco provider.
Service Activities Understanding requirements with customer and Telco provider. Reserving structured
ties, patching endpoints.
Pre-requisites The following information is required:
o Data Centreo Customero Telco, Data service provider, Telco contact details.o Where is the circuit coming from (i.e Chorus Colo room Fibre references if
known)o Where does the circuit need to get to (i.e. Rack location)o Type of cable (i.e. fibre single mode, duplex)o Number of circuits neededo Is diversity requiredo Connectors required (i.e. LC)o Termination requirements (i.e. frame)o Delivery time required
Service
Customisations
Available on request.
Client
Responsibilities
The request for Telco connectivity needs to be logged by a customer approver. This
provides approval for a Telco to connect to the customer rack. Pre-requisite
information must be provided in order to complete.
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Log a request for a Migration Service at [email protected] or Ver 1.6 call 0800 436 432 to request a booking
SPARK DATACENTRES
A standardised approach to moving customers into a Spark Data Centre. The objective of the service is
to make the migration to the Data Centre as efficient as possible.
Service Activities Included in the service are the following items:
• Initial consultation and recommendations for migration approaches
• Performing an audit to identify equipment to move and requirements.
• Un-rack equipment identified to move.
• Transport equipment to Spark Data Centre.
• Install the relocated equipment into allocated racks at the Data Centre
according to the agreed rack layout plan.
• Reconnect power and network cabling to the provided outlets.
• Power up and connectivity test for relocated equipment.
A Statement of Work (SOW) will be developed to define the scope of the migration
and the associated service fees.
Service
Customisations
The migration service can be enhanced by including any of the following customisations:
• Shutdown and start-up of equipment and associated services to be relocated.
• Network Provisioning.
• Rack customisations required at the Data Centre.
• Project Management.
• All cabling including network, patching and cable tray customisations.
Service customisations may incur additional fees. Customisation will be documented in
the statement of work.
Client
Responsibilities
The following are the responsibilities of the Customer in delivery of this service;
• Approving the SOW.
• Providing a rack layout template of equipment to be moved.
• Submit a rack plan detailing equipment positioning within each rack at the new
location.
• Test equipment functionality post relocation and resolve any faults.
• Arrange for any additional insurance cover as required during move.
• Shutdown & power up equipment and associated services.
• Arranging Telco connectivity.
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SPARK DATACENTRES
Service Fees $150/month
Service Hours Business hours
Service Levels Delivery within 10 days from end of month.
A monthly review of the activities taken place over the previous month. The review includes:
• Management summary of significant events – issues, risks and mitigations
• Service Level review
• Access activities, logged requests
• Data Centre maintenance work carried out over month and work scheduled for following month
• Customer feedback section that can be populated and returned as feedback to the Data Centre
team.
Service
Customisations
Review can be customised to include additional relevant information. For example
including power usage data (if metering applies).
Additional fees may apply.
Related Services
The Data Centre Service Review is complemented by all other Data Centre
service offerings.
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SPARK DATACENTRES
Service
Customisations
Available on request.
• Customised inspections tasks
• Specific timeframes for inspection
• Escalation of identified issues (prior to report delivery)
Client
Responsibilities
Authorisation to access the rack.
Assessing audit report and subsequent corrective action.
Related Services Remote hands
Monthly service review
Service Fees First rack $300/month
Subsequent racks $200/rack/month
Service Hours 24x7x365
Service Levels Delivered within 2 business of the following week
A regular rack inspection can quickly identify potential issues before they cause failures. For example identifying a
warning indicator light or a device overheating. The audit report provides a point in time record of a rack that can
be referenced as required.
The service consists of a weekly Inspection including:
• A visual audit against a check list.
• Checking for error or warning indicators
• Highlighting any obvious anomalies
• A rack photo (front and back)
• A Flir camera image to show the heat distribution
• An audit report delivered weekly
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Log a request for Thermal Imagery at [email protected] or Ver 1.6 call 0800 436 432 to request a booking
SPARK DATACENTRES
Service Fees $100/Rack (includes report)
Service Hours 24x7x365
Service Levels Delivery within 10 days of logging request
Thermal photos of a rack taken to show the heat distribution within a rack.
A thermal photo identifies:
• Equipment temperatures and potential faults within equipment
• Hot spots
• Airflow problems
Service Activities
• Thermal photo of each rack from front and rear
• Diagnosis of each thermal image
• Documented recommendations
Pre-requisites
The Thermal Imagery service is dependent on the following services.
• Racks housed in a Spark Data Centre.
Service
Customisations
Available on request.
Regular thermal images over time (i.e. quarterly) can show how rack temperature
ranges change over time.
Client
Responsibilities
Authorisation to access the rack.
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SPARK DATACENTRES
STORAGE CAGE AT TAKANINI DC
Spaces available Area (m2) Per month Per week Per day
Storage cage A.3.1 8 $600 $150 $30
Storage cage A.3.2 5 $500 $125 $25
Storage cage A.3.3 5 $500 $125 $25
Storage cage A.3.4 5 $500 $125 $25
Storage cage A.3.5 8 $600 $150 $30
Service Hours 24x7x365
Five lockable steel mesh storage cages located in a secure (Cardax controlled) area, with air conditioning are
available for Data Centre customers to use.
Service Activities
• Supply of cage and padlock
• Cardax system secures access to the caged location.
• Unlock/lock service. Access to the storage cages is available on a supervised
basis. The security staff will supervise customers to the cage and will lock and
unlock as required.
Pre-requisites
The Storage Cage service is dependent on the following services.
• Racks housed in Takanini Data Centre.
Client
Responsibilities
The following are the responsibilities of the Customer in delivery of this service;
• Providing a list of authorised people who can access the storage cage.
• Tidy stacking of items in the cage
Related Services The Storage Cage service is complemented by the following list of services:
• Remote hands service – equipment can be handled by the onsite Takanini
Datacentre staff.
• Equipment racking service – equipment can be taken from the cage and
racked. i.e. spares.
[Type here]
Log a request for Storage Locker at [email protected] or Ver 1.6 call 0800 436 432 to request a booking
SPARK DATACENTRES
Service Fees $40/month/locker
Service Hours 24x7x365
Lockable steel storage lockers (370mm wide, 560mm high, 630mm deep) are available for customer use. Suitable
for storing a small amount of spares and equipment best kept at the Data Centre, but not in the Data Hall.
Lockers are securely located in a Cardax controlled room. Access to the room and locker key will be provided on
request from onsite security staff.
Service Activities
• Assigning lockers
• Labelling (if required)
• Key management. The security staff will keep and issue keys on requested to
customer approved personnel
Pre-requisites
The Storage Locker service is dependent on the following services:
• Racks housed in Takanini Data Centre
Service
Customisations
Available on request.
Client
Responsibilities
The following are the responsibilities of the Customer in delivery of this service:
• Providing a list of authorised people who can access the locker
• Returning the key at the end of the visit
• Only storing suitable items in the lockers i.e. no organic matter
Related Services The Storage Locker service is complemented by the following list of services:
• Remote hands service – equipment can be handled and put in place by the
onsite staff
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SPARK DATACENTRES
Service Fees Cumulus (12 person) $250/day
Nimbus (6 person) $150/day
Service Hours 24x7x365
Two meeting rooms are available to be booked for customer use at the Takanini Data Centre. The rooms can be
used for supplier meetings or as a control centre during a project.
Cumulus has a 65-inch display with VC and a large white board, and a conference phone.
Nimbus has a 42-inch display, medium sized white board, and a conference phone.
Service Activities
• Room reservation
• Wifi internet access
• VC facilities
Pre-requisites
The meeting room service is dependent on the following services.
• Racks housed in Takanini Data Centre.
Service
Customisations
Available on request.
Client
Responsibilities
The following are the responsibilities of the Customer in delivery of this service;
• Providing a list of people requiring site access.
• Leaving the room clean and tidy.
Related Services The Storage Cage service is complemented by the following list of services:
• Site tour
Log a request for a Blanking Plates at [email protected] or Ver 1.0 call 0800 436 432 to request a booking