dasher orientation-4
TRANSCRIPT
Install the Driver App:iPhone
www.doordash.com/driver/app
AndroidGoogle Play Store > Dasher
IOS Instructions
Settings General Profile Trust Palo Alto(Device Mgmt.)
ORIENTATION OUTLINE
DELIVERY WALKTHROUGH
SCHEDULING &
PERFORMANCE
PAYMENT
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YOU ARE AN INDEPENDENT CONTRACTOR
YOU ARE THE FACE OF DOORDASH
YOU ARE A CUSTOMER SERVICE REPRESENTATIVE
YOU
Customer
Merchant
doordash.com/driver/login
DoorDash Support Only available during active deliveries!!
YOUR DOORDASH DRIVER PROFILE:
Use a desktop browser instead of a mobile browser for best results.
The phone number you register with DoorDash is the number that will be used to contact the customer (it will be masked).
Enter your banking information by the end of Sunday night this week to be paid next week for this week’s earnings.
Customer Places Order
DoorDash Places Order*
& Notifies
You
Pick Up Order
Deliver
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2
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* At times, you may be asked to place the orderExamples: Taco Bell, juice bars, quick service restaurants
*** DO NOT HAND THEM THE PHONE!!!
THE DELIVERY PROCESS:HOW IT ALL WORKS
START YOUR DASH
Make sure you are prepared!
RECEIVING REQUESTS- Only drivers logged into a shift can work and receive requests.
- Priority for receiving a request is based on the driver’s proximity to a pickup.
- Start in a busy area with lots of restaurants!
ACCEPTING ORDERS
If You Ignore A Request...●After two minutes your dash
will be placed on pause.
●You will be unable to receive any more requests.
●Press “Resume Dash” to continue working.
YOUR TO-DO LIST
Pick Up
Drop Off
ASAP v. SCHEDULED DELIVERIES2 Different Order
TypesASAP Schedule
d
THE PICK-UP SCREEN
GET TO THE RESTAURANT!
Your Keys to SuccessThings To Remember:
●Maximize your time Maximize your earnings!!!
●Strive to complete as many orders per hour as you possibly can.
●Maintain a high Acceptance Rate.●Head straight to the restaurant, regardless of the
Estimated Ready Time.●Do not try to find the perfect parking spot.
Check off each item as you order, or as you receive them from the restaurant!
RESTAURANTS AND PAYMENT
Partner Non-Partner
Your Order Checklist● Check all items
● Check quantities
● Correct Errors
● Pay before pressing “Confirm Items”
● Throw away receipt.
On-The-Job Issues Contact the:
Customer - to send status updates, notify them that their order will be late, or ask about possible substitutions.
Support - for all major issues (i.e. unable to contact customer, problems with car, app, Red Card, etc.)
LIVE CHAT SUPPORT
- Drivers have a real-time idea as to how long it will take support to resolve their issue.
- Drivers know that their requests are not disappearing into a black hole.
Separate hot and cold items and use your space blankets!
** Remove any receipts from to-go bags!
HOT BAG IT
BEGINNING THE DROP-OFF
GETTING TO THE DROP-OFF
Gate Code: Key - Key - 555Baby is sleeping. Please text when you arrive.
Handling The Drop-Off●Contact Customer if you have trouble finding
them.
●Pay attention to maps, signs and markers.
●Check your order for accuracy right before dropoff.
●Throw away any receipts.
●Deliver to the Customers Door.
●Text Support for all other issues.
COMPLETE YOUR DELIVERY!
RETURN TO BUSY AREAS
ALCOHOL DELIVERY
- If assigned and you are under 21, contact support and ask for a reassign.
- Upon delivery, always check ID at the door!- You cannot deliver if:
- The customer is under 21.- The name on the ID does not match the name
on the app.
BATCHES!- Complete items on the To-Do list from Top to Bottom.
- Contact Support if you have any questions or will be late! - Must Accept!!
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ENDING YOUR DASH
Swipe to end your
Shift
SCHEDULING- Open: Sunday - Thursday 6:30am-
10pm Open: Friday - Saturday 6:30am-11pm
- You choose your starting time and city.- You control the length of your shifts.- You can work multiple shifts per day.- Must schedule a minimum of 1 hour.
SCHEDULING AND PERFORMANCE- You are an Independent Contractor, not an
employee.- You control just about every aspect of your job.- DoorDash tracks drivers’ performance:
- Poor Customer Service- Incidents/Customer Complaints- Missing Items- Late Check-ins/Early Check-outs- Late Deliveries- No-Show Rate
SCHEDULING AND NO-SHOW RATE- No-Shows can lead to deactivations.
- No-Shows affect others drivers’ ability to make money.
- No-Shows affect our ability to effectively meet demand.
- You can create and delete shifts at will.- If you have to delete a shift:
- Provide DoorDash with a 12-hour window as a courtesy
- If you have to delete a shift at the last minue:- Send DoorDash a courtesy email to give us a
head’s up.
Compensation
● Dashers earn $5 per delivery + 100% of tips
● Most tips are electronic so DON’T expect a cash tip.
● You may accept a cash tips if the customer insists.
CHECKING YOUR
EARNINGS
PAYMENT BREAKDOWN
Payment & TaxesThe DoorDash pay period runs from Monday through Sunday.
Drivers are paid by the Wednesday that follows, every week.
Employees receive net earnings, after withholdings for taxes.
IC’s receive total gross – not net – earnings.
DoorDash does not withhold taxes.
Payment & Taxes (cont’d)There are useful DEDUCTIONS available to you!!!
Mileage can be a very beneficial deduction.
2016 IRS Standard Mileage Rate is 54 cents/mile.
You can use apps like SherpaShare or MileIQ to track mileage
ORReset your tripmeter for each shift and record it manually.
Questions and Pay IssuesFor questions regarding pay or any general questions:
[email protected] reimbursement, compensation and insurance claims:
POP QUIZ!1. What are the two types of orders?
2. What should you do if you are running late for a delivery?
3. How do you pay at a non-partner restaurant?
4. What is the key strategy to getting the most deliveries per hour?
5. Where do you deliver the food?
6. Should the customer receive a receipt from you?
Referral Bonus!! Tell Your Friends!!
The more friends you refer the more dash cash we’ll throw you!!!!
100 deliveries Within 30 days $50 for them $50 for you
Minimum 25 deliveries per week or <4 deliveries per day
THANK YOU AND STAY DELIGHTFUL
Delight Number Last Four Digits
