13 week data. – Workflow

Jobs Closed 1237

Sent to Other Group 194

Skills Changed 504

Tasks Appointed 109

Potential Furthers Saved 1037

Homeward Bound 2558

Total Jobs Modified 0

Truck Rolls Saved 1237

Est. Savings £ 228,960.00

Overall performance by Darren while working as an engineer in Service Delivery has been Good and Darren has delivered a good set of results throughout the year. Rating for Darren during this period is Achieves Standards. Darren s an Openreach Service Delivery engineer. Darren works mainly in the Dundee / Angus patch . He is an experienced engineer who works in the Openreach network installing Fibre. Daren works a 5 day week pattern of 0800-1552 . Over the year in the 2 key objectives applicable to Darren - Quality, Productivity Darren has performed well and is . This has put Darren in the top Quintile in the SOM patch on TBW latterly Darren has changed teams with Service delivery and has also been on secondment to The Work Manager Control under the Right First Time Project. .

Highlights were Productivity for which Darren was always in the top 10% ranking within the SOM team

PRIDE Darren is a conscientious worker who takes pride in his quality of workmanship and has a good knowledge of the Fibre product. Evidence from field visits have been positive . Darren is trustworthy and able to get on with the job with the minimum of supervision or input from myself, He contributes positively in what ever team he is in and puts his heart into his role. He works to and follows his job standards. He is keen to learn and develop his personal skill base and took on a new challenge taking on a secondment within in the Control environment.

CUSTOMER Darren is very customer focussed and fully understands the key importance of delivering on our customer promise which has been reflected in his EAOS result. He will work on if required to finish a job at the end of day and take ownership of any customer issues when on site . Darren is able to explain things and appreciates the need to keep it simple . He always displays a positive image of Openreach during field visits with a smart appearance and pleasant manner and makes full use of the RARA process, as part of his job standard requirements. Overall Darren has a good understanding of how his work fits into delivering excellent service and shows a very good

commitment to the needs of our customers understanding what they require. One customer Mark Decon - fault ref NS8ATY96 -01343545914 said that Darren was the most polite and helpful person he has ever spoken to in BT and Openreach. On another occasion Darren took time to help a customer with hearing difficulties - fault ref es5bvg16

HONESTY Darren is punctual, his sign record on is good, and he responds to feedback in a positive manner Booking practises are accurate and logsheets are kept up to date.Darren treats his colleague and the customers others with respect and can be trusted to follow through on his job standards & job description & agreed actions Darren appreciates the key requirement to operate in a safe manner and understands the importance of complying with all security regulation and health and safety guidelines at all times.

TEAM Darren is a positive team player, very helpful and readily assists his colleagues as required. He is a confident member of the team and keen to progress Darren listens to others with respect and will share views with other members of the team. He is very helpful to everyone he comes in contact with and e-card received from OM Kerrie Nisbet as follows: “Darren I would like to thank you for all your help and guidance . You have helped me and my team and with your pleasant and helpful nature I have been able to guide them in the right direction. thank you Kerrie Nisbet ”

Darren has received positive feedback from some of the engineers in the filed while covering the controller role. And an e-card was received from SOM Mark Wrightson as follows: - I would like to personally thank you for your help in progressing the stuck jobs list yesterday . Your response was terrific and really helped clean up our systems to improve the accuracy of our planning teams.

CHANGE Darren understands his own role fits into the overall Open reach picture and how his contribution can make the difference. He is confident and capable of working through barriers to get the job done. In the coming year we continue to face some difficult challenges and it is key that Darren continues to support the team towards working more efficiently , using the tools and enablers available to us to deliver the best result we can.

Darren participated as a Challenge Cup adjudicator in which he helped to judge the Challenge Cup entries.

I am thankful to Darren for his hard work, effort and support over the last year while in the BVG124 TEAM which has been appreciated and ask that he continue to deliver a good performance and work towards achieving the team targets and progress up the rankings within the SOM patch in which ever team he moves into.