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    Corporate Waste Research

    ReportDRAFT

    Prepared For

    Prepared By

    May 22, 2014

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    Table of Contents

    Slide NumberGeneral Research Project Notes 3

    Participation Rates and Data Analysis 8

    Executive Summary 13

    Detailed Findings 16

    Monthly Generated and Diverted Waste 17

    Recycling Activities 24

    Association Scorecards 33

    2

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    GENERAL RESEARCH PROJECTNOTES

    3

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    Project Background

    The City of Dallas, home to more than 1.2 million residents, generates a

    total of 2.2 million tons of solid waste each year from residents,

    businesses, industries, and governmental facilities.

    The majority of this waste is buried in landfills. Landfill space is

    becoming increasingly limited, and more than 85% of waste can be

    diverted from landfills to other reusable sources.

    As the waste industry evolves to include more waste diversion tools andopportunities, so too is the City of Dallas.

    The City has implemented the Local Solid Waste Management Plan.

    The first phase of the Plan aims to increase the amount of waste

    diverted by Dallas businesses through education and voluntary

    programs. The goal is to have 40% diversion by 2020, 60% diversion by 2030,

    and zero waste by 2040.

    The City of Dallas partnered with Decision Analyst to conduct an Internet

    survey within the commercial sector in Dallas to gauge and track waste

    practices. 4

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    Research Objectives

    The primary objective of this research is to track levels of wastegeneration and diversion among commercial businesses (including

    office buildings, apartments, and hotels) over time.

    This tracking data will quantify the behavioral changes as a result

    of outreach.

    Additional research objectives include: Understanding how diversion rates vary by:

    Type of property

    Facility size

    Identifying barriers to diverting waste.

    Tracking survey participation rates in total and by industry.

    5

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    Research Methodology

    Kick-offmeeting

    Surveydevelopment

    Online surveyprogramming

    Recruitmentand online

    data collectionData analysis Report writing

    Presentationof results

    6

    The research will occur in two waves.

    Wave 1

    Status: Completed

    Purpose: To collect benchmark wastediversion data

    Conducted December 2013 through

    February 2014

    Wave 2

    Status: To occur in January/February2015

    Purpose: To assess the success ofprograms/pilot projects implemented in

    2014

    Wave 1 Steps

    Survey reviewOnline surveyprogramming

    edits

    Recruitmentand online

    data collectionData analysis Report writing

    Presentationof results

    Wave 2 Steps

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    Sample Sources and Recruitment

    The City of Dallas and Decision Analyst worked closely with three local

    commercial-property organizations to recruit appropriate properties for

    survey participation.

    7

    Building Owners andManagers

    Association Dallas

    (BOMA)

    ApartmentAssociation ofGreater Dallas

    (AAGD)

    Hotel Association ofNorth Texas

    (Hotels)

    These three associations prepared lists of potential respondents, sent

    email invitations, and followed up with reminder emails as needed.

    Sanitation Services also sent email reminders to the properties.

    During the last two weeks of data collection, phone call reminders to eachproperty were used to boost participation. This process was managed by

    Decision Analyst.

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    PARTICIPATION RATES ANDDATA ANALYSIS

    8

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    Survey Participation Rates

    Data collection occurred December 16, 2013 through February 7, 2014.

    Each respondent was able to enter waste management information for up to

    three properties. (This is the reason that the actual number of properties in

    the report is higher than the number of surveys completed [reported below].)

    9

    Number of surveys completed = 44

    Number of survey invitations sent = 209BOMA

    Response Rate

    21%

    Number of surveys completed = 160Number of survey invitations sent = 673

    AAGD Response Rate24%

    Number of surveys completed = 24

    Number of survey invitations sent = 173Hotels

    Response Rate

    14%

    22% Overall Response Rate

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    Outlier Analysis

    An outlier analysis was performed to identify any properties whose data was

    outside of the norm.

    Generated waste and diverted waste numbers were compared to property

    characteristics such as square footage, number of units, and number of

    tenants. If a propertys generated or diverted waste numbers were either too

    high or too low considering the property size, then the property was flagged

    as an outlier and omitted from analysis.

    10

    Number of Properties That Were

    Identified as Outliers

    BOMA 19

    AAGD 16

    Hotels 1

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    Data Analysis by Property Size

    Properties were also categorized by size for analysis.

    Definitions for small, medium, and large properties differed by property type.

    11

    Definition of Property SizeNumber of Properties

    Included in Results

    BOMA

    Small property 0 to 249,999 property square feet 12

    Midsized property 250,000 to 999,999 property square feet 17

    Large property 1,000,000+ property square feet 9

    AAGD

    Small property 0 to 199 units 53

    Midsized property 200 to 399 units 72

    Large property 400+ units 32Hotels

    Small property 0 to 150 hotel rooms 7

    Midsized property 151 to 500 hotel rooms 11

    Large property 501+ hotel rooms 5

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    Analysis Notes

    All reported data is aggregated across respondents and properties to ensure

    anonymity.

    Thus, the data reported are averages across the groups.

    Sample sizes for some analytic subgroups are small and should be

    interpreted with caution.

    12

    Sample Size Strength of Statistical AnalysisN = 100+ Strong

    N = 50-100 Moderate, should be interpreted with mild caution

    N =

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    EXECUTIVE SUMMARY

    13

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    Executive Summary of Findings:

    Waste Diversion

    The average monthly diversion rate among commercial properties in Dallas

    was 9%. However, diversion rates varied greatly by property type and

    property size.

    Office buildings had the highest diversion rate (21%).

    Apartment buildings and hotels had similar diversion rates (6% and 10%,

    respectively).

    For BOMA and AAGD, the larger the property, the higher the diversionrate. This trend, however, did not occur among hotels.

    Note: Diversion Rate = Diverted Waste Tons / Generated Waste Tons

    The numbers reported above are averages. The average diversion

    rate among all properties surveyed was 9%. Calculating the average

    of the individual associations diversion rates (21%, 6%, and 10%)does not equal the grand average of 9% because the number of

    surveyed properties from each association differed. For instance,

    since more BOMA properties completed the survey than Hotel

    properties, the Hotel property diversion rates are underrepresented in

    the overall average compared to BOMA property diversion rates.

    14

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    Executive Summary of Findings:

    Recycling Activities

    Roughly half of all properties surveyed recycle (48%).

    Recycling was highest among office properties (84%) and lowest amongmultifamily properties (37%).

    The top reasons for not recycling included not having enough space, and

    property owners/managers not requesting it.

    Forty percent of office properties offered paper shredding programs.

    Fewer properties (14%-17%) composted/mulched landscaping waste. Composting/Mulching rates were higher among BOMA properties (32-37%)

    than AAGD (11-15%) or Hotel (9-13%) properties.

    Twenty percent of all properties recycled specialty items, the most popular being

    batteries, light bulbs, and electronics.

    Not surprisingly, hotels were the most likely properties to recycle organics (22%).

    Twenty-one percent of properties surveyed have waste diversion goals or timelinesin place.

    Hotels were most likely to have goals or timelines in place (44%).

    15

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    DETAILED FINDINGS

    16

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    Monthly Generated and DivertedWaste

    17

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    Average Monthly Generated Waste Per Property

    18Base: N = 218 Total Properties, with n = 38 BOMA, n = 157 AAGD, and n = 23 Hotels

    28.26

    27.2327.68

    33.91

    20.00

    30.00

    40.00

    50.00

    Wave 1

    (January 2014)

    Wave 2

    (January 2015)

    AllProperties

    BOMA

    AAGD

    Hotels

    Ton

    s

    (Tons) Mean (Average) Range Median (Midpoint Response)

    All Properties 28.26 1.00 - 279.77 19.29

    BOMA 27.23 4.00 - 168.96 18.70

    AAGD 27.68 1.00 - 128.52 20.16

    Hotels 33.91 1.89 - 279.77 15.77

    Generated Waste = Trash/Waste + Recycles + Organics

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    Average Monthly Generated Waste Per Property

    By Property Size

    19

    27.23

    9.8821.38

    61.43

    0.00

    20.00

    40.00

    60.00

    80.00

    100.00

    Wave 1(January 2014)

    Wave 2(January 2015)

    BOMA by Property Size

    Tons

    33.91

    11.88

    27.68

    78.48

    0.00

    20.00

    40.00

    60.00

    80.00

    100.00

    Wave 1(January 2014)

    Wave 2(January 2015)

    Hotels by Property Size

    Tons

    27.68

    12.1127.01

    54.94

    0.00

    20.00

    40.00

    60.00

    80.00

    100.00

    Wave 1(January 2014)

    Wave 2(January 2015)

    AAGD by Property Size

    Tons

    All Association Properties

    Small Properties

    Midsized Properties

    Large Properties

    Base: N = 218 Total Properties, with n = 38 BOMA, n = 157 AAGD, and n = 23 Hotels

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    Average Monthly Diverted Waste Per Property

    20

    To

    ns

    (Tons) Mean (Average) Range

    Median

    (Midpoint Response, Excluding 0)

    All Properties 2.18 0.0042.03 1.64

    BOMA 5.48 0.0029.31 4.18

    AAGD 1.29 0.0042.03 1.10

    Hotels 2.77 0.0013.77 3.11

    2.18

    5.48

    1.29

    2.77

    0.00

    10.00

    20.00

    Wave 1(January 2014)

    Wave 2(January 2015)

    AllProperties

    BOMA

    AAGD

    Hotels

    Diverted Waste = Recycles + Organics

    Base: N = 218 Total Properties, with n = 38 BOMA, n = 157 AAGD, and n = 23 Hotels

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    Average Monthly Diverted Waste Per Property

    By Property Size

    21

    5.48

    1.103.48

    15.08

    0.00

    10.00

    20.00

    Wave 1(January 2014)

    Wave 2(January 2015)

    BOMA by Property Size

    Tons

    2.77

    1.97

    2.49

    4.52

    0.00

    1.00

    2.00

    3.00

    4.00

    5.00

    Wave 1(January 2014)

    Wave 2(January 2015)

    Hotels by Property Size

    Tons

    1.29

    0.45

    0.89

    3.59

    0.00

    1.00

    2.00

    3.00

    4.00

    5.00

    Wave 1(January 2014)

    Wave 2(January 2015)

    AAGD by Property Size

    Ton

    s

    All Association Properties

    Small Properties

    Midsized Properties

    Large Properties

    Base: N = 218 Total Properties, with n = 38 BOMA, n = 157 AAGD, and n = 23 Hotels

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    Average Monthly Diversion Rate Per Property

    22

    9%

    21%

    6%

    10%

    0%

    10%

    20%

    30%

    40%

    Wave 1(January 2014)

    Wave 2(January 2015)

    AllProperties

    BOMA

    AAGD

    Hotels

    Diversion Rate = Diverted Waste Tons / Generated Waste Tons

    Base: N = 218 Total Properties, with n = 38 BOMA, n = 157 AAGD, and n = 23 Hotels

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    Average Monthly Diversion Rate Per Property

    By Property Size

    23

    21%

    11%

    23%

    29%

    0%

    10%

    20%

    30%

    40%

    Wave 1(January 2014)

    Wave 2(January 2015)

    BOMA by Property Size

    6%

    5%6%

    8%

    0%

    5%

    10%

    Wave 1(January 2014)

    Wave 2(January 2015)

    AAGD by Property Size

    10%

    12%

    7%

    11%

    0%

    10%

    20%

    Wave 1(January 2014)

    Wave 2(January 2015)

    Hotels by Property Size

    All Association Properties

    Small Properties

    Midsized Properties

    Large Properties

    Base: N = 218 Total Properties, with n = 38 BOMA, n = 157 AAGD, and n = 23 Hotels

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    Recycling Activities

    24

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    Properties That Recycle

    25

    48%

    Total Properties

    Surveyed That Recycle

    84%

    37%

    61%

    0%

    20%

    40%

    60%

    80%

    100%

    Wave 1 (January 2014) Wave 2 (January 2015)

    BOMA

    AAGD

    Hotels

    Base: N = 218 Total Properties, n = 38 BOMA, n = 157 AAGD, and n = 23 Hotels

    Q5. What type(s) of recycle container(s), if any, do you have at this location?

    (Did not select Recycle collection is not offered at this propertynor This property recycles specialty items only.)

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    Specialty Items That Are Recycled

    26

    12% 11% 9% 7% 5% 6% 5% 4% 4% 1% 1% 0 1%

    0%

    20%

    40%

    60%

    80%

    100%

    Wave 1 (January 2014) Wave 2 (January 2015)

    Base: N = 218 Total Properties (n = 44 recycle specialty items)

    Q17b. What specialty recycling items are collected at this property?Note: This question was asked only of the properties that indicated specialty recycling is available. Percentages are reported

    among the total sample to show what percentage of all properties surveyed recycle these items.

    20%

    Total Properties Surveyed ThatRecycle Specialty Items

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    Properties That Recycle Organics

    27

    6%

    Total Properties Surveyed

    That Recycle Organics

    Base: N = 218 Total Properties, n = 38 BOMA, n = 157 AAGD, and n = 23 Hotels

    Q6. What type(s) of organics container(s) do you have at this location?

    (Did not select Organics collection is not offered at this property.)

    3.60

    Average Number of Organic TonsRecycled Per Month Among Those

    That Participate

    3%

    5%

    22%

    0%

    10%

    20%

    30%

    40%

    Wave 1 (January 2014) Wave 2 (January 2015)

    BOMA

    AAGD

    Hotels

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    Paper Shredding

    28

    Base: N = 38 BOMA Properties

    Q7a. Does this property offer a shredding program to tenants?

    Q17a. How many pounds or tons are removed from shredded paper containers at this property monthly?

    40%

    Total BOMA Properties

    Surveyed That Shred Paper

    % of BOMA Properties That Shred

    Small property 17Midsized property 47

    Large property 56

    3.51

    Average Number of Tons of Paper Shredded

    Per Month Among Those That Shred

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    17%

    Properties Surveyed That

    Compost/Mulch Grass

    Landscaping Waste Diversion

    29

    Compost/

    Mulch

    Grass

    %

    Compost/

    Mulch

    Leaves

    %

    Compost/

    Mulch

    Brush

    %

    BOMA (Total) 37 32 32

    Small property 50 50 50

    Midsized property 29 18 18

    Large property 33 33 33

    AAGD (Total) 14 15 11

    Small property 6 8 4

    Midsized property 15 17 11Large property 25 22 22

    Hotels (Total) 9 13 9

    Small property -- 14 --

    Midsized property 9 9 9

    Large property 20 20 20

    Base: N = 218 Total Properties, n = 38 BOMA, n = 157 AAGD, and n = 23 HotelsQ7b. Which, if any, of the following types of landscaping waste does this property compost or mulch?

    17%

    Properties Surveyed That

    Compost/Mulch Leaves

    14%

    Properties Surveyed That

    Compost/Mulch Brush

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    Waste Diversion Plans

    30Base: N = 218 Total Properties, n = 38 BOMA, n = 157 AAGD, and n = 23 Hotels

    Q18. Does this property have recycling or waste diversion goals or timelines in place?

    21%

    Total Properties Surveyed That HaveWaste Diversion Goals and Timelines in

    Place

    26%

    16%

    44%

    0%

    10%

    20%

    30%

    40%

    50%

    Wave 1 (January 2014) Wave 2 (January 2015)

    BOMA

    AAGD

    Hotels

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    Waste Diversion Plans By Property Size

    31Base: N = 218 Total Properties, with n = 38 BOMA, n = 157 AAGD, and n = 23 Hotels

    26%

    8%

    24%

    56%

    0%

    10%

    20%

    30%

    40%

    50%

    60%

    Wave 1(January 2014)

    Wave 2(January 2015)

    BOMA by Property Size

    16%

    8%

    19%22%

    0%

    10%

    20%

    30%

    Wave 1(January 2014)

    Wave 2(January 2015)

    AAGD by Property Size

    44%

    0%

    73%

    40%

    0%

    20%

    40%

    60%

    80%

    Wave 1(January 2014)

    Wave 2(January 2015)

    Hotels by Property Size

    All Association Properties

    Small Properties

    Midsized Properties

    Large Properties

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    Properties That Do Not Recycle

    32

    52%

    Total Properties

    Surveyed That Do Not

    Recycle

    BOMA

    %

    AAGD

    %

    Hotels

    %

    Reasons for not recycling

    Not enough space 50 39 50

    Owners/ Managers have not requested it -- 41 50

    Tenants/Guests have not requested it -- 33 17

    Equipment/Staff training is too expensive 17 24 17

    Tenant/Guest education is too expensive 17 15 17

    15%

    23%

    31%

    39%

    40%

    0% 25% 50% 75% 100%

    Tenant/Guest eduation is too expensive

    Equipment/Staff training is too expensive

    Tenants/Guests have not requested it

    Owners/Managers have not requested it

    Not enough space

    Reasons for Not Recycling(Properties Could Select Multiple Answers)

    Base: N = 105 Properties That Do Not Recycle and Who Were Asked, n = 6 BOMA, n = 93 AAGD, and n = 6 Hotels

    Q7c. You mentioned that this property does not offer recycling. For what reasons is recycling not offered?

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    Association Scorecards

    33

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    BOMA Findings

    34

    40% 37%32% 32%

    37%32% 29%

    18% 16% 13%5% 8% 5% 5%

    0% 0% 0%

    0%

    20%

    40%

    60%

    80%

    100%

    Wave 1 (January 2014) Wave 2 (January 2015)

    16% Do NotRecycle

    Top Reason:

    Not enough space

    (50%)

    84% Recycle

    SmallProp.

    (58%)

    MidsizedProp.

    (94%)

    LargeProp.

    (100%)

    Number ofTenants

    Range = 4 to 2,000

    Average = 130

    Median = 27

    Number ofBuildings

    Range = 0 to 4

    Average = 1.3

    Median = 1

    Square Footage

    Range = 28,000 to 2,000,000

    Average = 566,688

    Median = 307,189

    Average Diversion Rate Per Property

    21%

    January 2014

    %

    January 2015

    Diversion Rate =

    Diverted Waste Tons / Generated Waste Tons

    26%

    HaveWasteDiversion

    Goalsand

    Timelinesin Place

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    AAGD Findings

    35

    14% 15%

    11% 3% 3% 2% 3% 3% 1% 3% 1% 0% 0% 1% 0% 0%

    0%

    20%

    40%

    60%

    80%

    100%

    Wave 1 (January 2014) Wave 2 (January 2015)

    63% Do Not

    RecycleReasons Include:

    Propertyowners/

    managershavent

    requested

    (41%)

    Not enoughspace

    (39%)

    37% Recycle

    SmallProp.

    (30%)

    MidsizedProp.

    (35%)

    LargeProp.

    (53%)

    Number of Residents

    Range = 0 to 1,600

    Average = 464

    Median = 328

    16%

    HaveWasteDiversion

    Goalsand

    Timelinesin Place

    Number of Units

    Range = 1 to 904Average = 288

    Median = 248

    Average Diversion Rate Per Property

    6%

    January 2014

    %

    January 2015

    Diversion Rate =

    Diverted Waste Tons / Generated Waste Tons

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    Hotels Findings

    36

    9%13%

    9%

    30% 30%22% 22%

    0%

    30%

    13% 13%

    26%

    4%0% 0%

    4%

    0%

    20%

    40%

    60%

    80%

    100%

    Wave 1 (January 2014) Wave 2 (January 2015)

    39% Do Not

    RecycleReasons Include:

    Propertyowners/

    managershavent

    requested

    (50%)

    Not enoughspace

    (50%)

    61% Recycle

    SmallProp.

    (14%)

    MidsizedProp.

    (73%)

    LargeProp.

    (100%)

    Number of Guests Annually

    Range = 1,500 to 700,000

    Average = 112,886

    Median = 80,000

    44%

    HaveWasteDiversion

    Goalsand

    Timelinesin Place

    Number of Hotel Rooms

    Range = 50 to 1,606Average = 370

    Median = 248

    Average Diversion Rate Per Property

    10%

    January 2014

    %

    January 2015

    Diversion Rate =

    Diverted Waste Tons / Generated Waste Tons