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DAFTAR PUSTAKA Abeles, P., Danquah, A., Wadge, M., Hodgkinson, P., & Holmes, E. (2007). Measuring patient dependency in child and adolescent mental health. British Journal of Nursing, Volume 16 (17) : 1064 - 1072. Ahmad, I., & Din, S. u. (2010). Patient's satisfaction from the health care services. Gomal Journal of Medical Sciences January-June 2010, Vol. 8, No. 1, Vol 8 no 1, 95-97. Alimul Hidayat A.A., 2010. Metode Penelitian Kesehatan Paradigma Kuantitatif, Jakarta : Heath Books Alyamany, H. (2013). CommuniCation in Verbal Hand-oVer reports: nurses experienes rom in-patients Hospital units in saudi arabia - QualitatiVe study. Midle East Journal Of Nursing, Volume 7 (3), page 15-34. Asplund, K., Castrén, M., Ehrenberg, A., Farrokhnia, N., Göransson, K., Jonsson, H., et al. (2010). Triage and Flow Processes in Emergency Departments. Swedish: Swedish Council on Health Technology Assessment. Bleich, S. N., Özaltin, E., & Murray, C. J. (2009). How does satisfaction with the health-care system relate to patient experience? Bull World Health Organ Volume 87: 271–278. Brinkert, R. (2010). A Literature Review Of Conflict Communication Causes, Costs, Benefits And Interventions In Nursing. Journal of Nursing Management, 145-156. Burley, D. (2011). Better Communication In The Emergency Department. Emergency Nurse, 32-36. Casey A, W. (2011). Effective communication: Principle of Nursing Practice E. Nursing Standard. Nursing Standard, Volume 25(32) page 35-37. Chen, W. K., Chung, Y. T., Cheng, Y. C., & Ng, K. C. (2003). The Completeness of Patient Satisfaction Questionnaires of Emergency Departments: A Literature Review Approach. Mid Taiwan J Med, volume 8: 283-292. College of Nurses of Ontario. (2009). Therapeutic Nurse-Client Relationship, Revised 2006. College of Nurses of Ontario, 1-20. Creswell, J. W. (2010). Research Design : Qualitative And Quantitative Approaches. California: Sage Publication. Inc. Crouch, R., & Williams, S. (2006). Patient dependency in the emergency department (ED): Reliability and validity of the Jones Dependency Tool (JDT). Accident and Emergency Nursing, Volume 14; 219–229.

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Page 1: daftar Pustaka

DAFTAR PUSTAKA

Abeles, P., Danquah, A., Wadge, M., Hodgkinson, P., & Holmes, E. (2007). Measuring patient dependency in child and adolescent mental health. British Journal of Nursing, Volume 16 (17) : 1064 - 1072.

Ahmad, I., & Din, S. u. (2010). Patient's satisfaction from the health care services. Gomal Journal of Medical Sciences January-June 2010, Vol. 8,

No. 1, Vol 8 no 1, 95-97.

Alimul Hidayat A.A., 2010. Metode Penelitian Kesehatan Paradigma Kuantitatif, Jakarta : Heath Books

Alyamany, H. (2013). CommuniCation in Verbal Hand-oVer reports: nurses experienes rom in-patients Hospital units in saudi arabia - QualitatiVe study. Midle East Journal Of Nursing, Volume 7 (3), page 15-34.

Asplund, K., Castrén, M., Ehrenberg, A., Farrokhnia, N., Göransson, K., Jonsson, H., et al. (2010). Triage and Flow Processes in Emergency Departments. Swedish: Swedish Council on Health Technology Assessment.

Bleich, S. N., Özaltin, E., & Murray, C. J. (2009). How does satisfaction with the health-care system relate to patient experience? Bull World Health Organ Volume 87: 271–278.

Brinkert, R. (2010). A Literature Review Of Conflict Communication Causes, Costs, Benefits And Interventions In Nursing. Journal of Nursing Management, 145-156.

Burley, D. (2011). Better Communication In The Emergency Department. Emergency Nurse, 32-36.

Casey A, W. (2011). Effective communication: Principle of Nursing Practice E. Nursing Standard. Nursing Standard, Volume 25(32) page 35-37.

Chen, W. K., Chung, Y. T., Cheng, Y. C., & Ng, K. C. (2003). The Completeness of Patient Satisfaction Questionnaires of Emergency Departments: A Literature Review Approach. Mid Taiwan J Med, volume 8: 283-292.

College of Nurses of Ontario. (2009). Therapeutic Nurse-Client Relationship, Revised 2006. College of Nurses of Ontario, 1-20.

Creswell, J. W. (2010). Research Design : Qualitative And Quantitative Approaches. California: Sage Publication. Inc.

Crouch, R., & Williams, S. (2006). Patient dependency in the emergency department (ED): Reliability and validity of the Jones Dependency Tool (JDT). Accident and Emergency Nursing, Volume 14; 219–229.

Page 2: daftar Pustaka

Crow, R., Gage, H., Hampson, S., Hart, J., Kimber, A., Storey, L., et al. (2003, Juny). The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technology Assessment, Volume 6 (32): 1 - 120.

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Hannah, K. J.et al. 2009. Standardizing Nursing Information in Canada for Inclusion in Electronic Health Record : C-HOBIC. Journal of The American Medical Informatic Assotiation

Harper, K., & McCully, C. (2007). Acuity Systems Dialogue and Patient Classification System Essentials. Nurs Admin Q, Volume 31(4) : 284–299.

Huang, J.-A., Lai, C.-S., Tsai, W.-C., Weng, R.-H., Hu, W.-H., & Yang, D.-Y. (2004). Determining Factors of Patient Satisfaction for Frequent Users of Emergency Services in a Medical Center. Journal of the Chinese Medical Association, Volume. 67, No. 8: 403-410.

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Kozier, B., Erb, G., Berman, A., & Snyder, S. J. (2004). Fundamental Of Nursing

Concepts, Process, And Practice. New Jersey: Pearson Education, Inc.

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Kristiina Häyrinena, J. L., Kaija Saranto. 2010. Evaluation of electronic nursing documentation—Nursing process model and standardized terminologies as keys to visible and transparent nursing

Lawrence M. Brammer. 2009 Helping Relationship, The: Process and Skills, 8/E, University of Washington Ginger MacDonald, University of Washington, Tacoma

Liu, K., Squires, A., & You, L. M. (2011). A pilot study of a systematic method for translating patient satisfaction questionnaires. Journal of Advanced Nursing, volume 67 no.5, 1012-1021.

Maqsood, A. S., Oweis, A. I., & Hasna, F. S. (2012). Differences between patients’ expectations and satisfaction with nursing care in a private hospital in Jordan. International Journal of Nursing Practice , vol 18, 140–146.

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