BUSINESS LINES

Business Lines

Internet Marketing

Corporate digital

communication

Collaboration 2.0

ECM and Process

reengineering

Business Process

Outsourcing(BPO)

Corporate WebSocial IntranetCommunities

Social IntranetInternal Social Network Single employee desk

Document ManagerOnline FormsBPM

DigitalizationDocumentary filePortalsSocial NetworksSoftware Factory

Social Networks SEM SEOCampaigns

We are a passionate team With the new technologies, we are committed to join you all the

way until we find YOUR SOLUTION.

Over 150 customers at national and international level endorse our experience on this 12 years

What do we like?

CommunicationOnline marketing

CRMSales

UsabilityNavigabilityClick throughCPCCPA

Web developmentJava development

APPs

Apps server Service busWeb services

We are not only an agency … we understand technology

…we develop on the main platforms

… we adapt to your infrastructure

InternetmarketingMany of your customers already use Internet to know about your company, to get opinions from other customers, compare prices or to shop online.

Social networks, corporate web, APPs, e-mail, online stores and SMS are the new tools of online marketing

What for? Internet marketing

To make internet advertisement To position the Brand through SEM

or SEOTo get leads in the corporate webTo listen to the customers and to

participate in social network conversations

To “move” certain services through an APP

Loyalty campaigns through emailing

Internet shopping with an online store

To measure campaign impact

What for? Internet marketing

SEM, SEO and SMO positioning of the Brand

Corporate Web Development

Online store development APP developmentMonitoring and

management of public social networks

Digital activation of the Brand (microsites, fan pages, contents…)

E-mail marketingMultichannel campaign

management platform Lead generation, CRM

integration

Cloud platform for portals and e-commerce store

Platform support and maintenance service

Content management service (social networks, portal, communities…)

Brand positioning actions (campaigns)

Scorecard: public network monitoring, portals…. KPI definition and follow up

1.Internal analysis:• Business goals • Culture• Organization • Technology

2.External analysis• Market and trends • Competitors’

Benchmarking • Consumer

segmentation • Digital innovation

3.Strategy design • Brand positioning • Interaction points • Expected results • KPIs• Deployment

strategy

Maintenance Digital research Digital activation

Steps redesign: Online sales and self-service for customers in a platform 24x7x365.

Dacartec helped the customer on redesign and implementation

Cloud maintenance is provided by Dacartec

Sales force mobility Portals of Seguros Bolívar

AchievementsInternet marketing

Online channel is a reality. Customers use internet to find information and to compare products or services.

The goal is to identify, segment and get in touch with those customers that use the web to proactively get in touch with the entity, in order to close deals or find leads.

Online sale of credit products

AchievementsInternet marketing

Our solutionsInternet marketing

Our challenge: To renew the online branding of the most important company of Colombia updating contents for each target population

Solution: Personalized web portal. SEO strategy

Results: In production on November 2014

Ecopetrol web portal

Our solutionsInternet marketing

Our challenge: To build a financial education portal that would become a referent in LATAM, with the endorsement of the Financial Superintendence, Bank of the Republic, Fogafín, Fogacop and other entities

Solution: Portal definition and online strategy to reach the goals of the portal

Results: Ongoing Project, deployment July 2016

Financial Education Portal

Our solutions BPO

Our challenge: To transform a professional tourism market niche

Solution: APP and web portal development and maintenance oriented to provide services aimed to that market niche.

Results: Pending to be launched

Enlloi APP and web portal

Towards communicati

on 2.0

Corporate digital communicationMeasuring the work environment, motivating, establishing values, understanding personnel concerns.

Internal communication is benefited from the interactivity provided by the new social tools, to know better the “internal customer”

.

Comunicación Digital CorporativaContext

Information gatherings

Companies communication evolve towards social models where the employee’s voice emerges

2.0

Notice boards

Internal newspaper

Letters to the personnel

Open doors day

Intranet

Individual surveys

Video WikisBlogs

Forums

Communities

Social network

Social intranet

Comunicación Digital CorporativaHow?

Social intranet? Intranet convergence and social network: Intranet has evolved to integrate work tools, communication and collaboration.

Internal computing network (1996)

Knowledge Intranet

Employee portal

Intranet 2.0(2008)

Social Intran

et(2010)

Digital workplac

e(2012)

Comunicación Digital CorporativaHow?“Social intranet” incorporates elements that enable collaboration and

process improvement

Conversations

Processes

Content Collaboration

BlogsMicroblog

ChatActivity lines

Document management Content sharing

Content management Tagging

ValuationSyndication

Social markers

WikisWork spaces Support to projects and processes Innovation/idea generation Calendars and events Employee profiles Friends/ContactsPeople connection

PeopleTechnology Socia

l

App integration Single Sign onActive directory integration Security management Messaging between apps

Comunicación Digital CorporativaWhat for?

Share the strategy: CEO’s blog

Description:Company’s CEO gets in touch with employees or customers

Objectives:Notice boardsGet the Company closer to the

employee or customer Enable a direct communication pathCommunicate directly company values Humanize the Company “giving it a

face“

Comunicación Digital CorporativaWhat for?

Corporate values: publish experiences

Description:A multimedia library where the employees publish “remarkable” experiences in a moderate manner

Objectives:Boos values or positive attitudes for the

Company Enable information consumption Identify gaps in training or employees

knowledge Publish “best practices” regarding

customers

Comunicación Digital CorporativaWhat for?

Measure work environment: Opinion forums

Description:We can propose a topic or even allow the community to propose it

Objectives:To understand better the daily issues of

the employees To find solutions collaboratively To identify training needs

Comunicación Digital CorporativaWhat for?

Improve learning processes: gamification

Description:Resource community for self-learning

Objectives:To define goals and objectives through

gamificationTo share material in multimedia libraries Forums to discuss or consultOnline Access to experts Access to best practices

Comunicación Digital CorporativaHow?

Phase 1: DiagnosisAnalyze work environment, culture and current communication tools to identify improvement opportunities and weaknesses.

Phase 2: Define a communication planWe define an implementation plan of new tools around measurable and quantifiable objectives

Phase 3: RolloutWe deploy tools, monitor their use and the results obtained to revise the initial objectives

Phase 4: Continuous improvementInternal team is trained on community invigoration techniques and communication campaigns roll out through 2.0 tools

.

Comunicación Digital Corporativa

Implementation of an internal social network along with an intranet redesign eases collaboration to levels previously unthinkable.

Foster socialization of best work practices and boost knowledge sharing with the organization, improving work processes in managerial tasks of human resources, commercial and others.

Inner network implementation

Achievements

Comunicación Digital Corporativa

Development of a care and dinamization service for the community of distributors through combination of a content portal, a best practices community, a news digest and a customer service have allowed a remarkable increase on sales and channel loyalty

Distributors community and portal

Achievements

Comunicación Digital Corporativa

New intranets aim to offer employees a single access to all the tools to ease their daily procedures

For this purpose we integrated social collaboration, content publishing, process integration and app tools.

Intranet redesign

Achievements

For an exceptional experience

of the employee

Everything he/she needs within reach

Collaboration 2.0Collaboration orchestrates access to documents, people and workflows for process optimization.

Process optimization Discover new collaborative tools

that optimize your work processes

Collaboration 2..0What is it?

Collaboration evolution

Face-to-face meetings

PhoneE-mailFile serverPC

Web conference Mobile phoneDocument manager IntranetForums and WikisPortable PC

Social networks Social intranetSmartphonesTablets

Inefficient teamwork

Eases teamwork Knowledge networks are

created

Tools

Features

1990 - 2000 200 - 2010 2010 – 2014…

Collaboration 2..0

Creation of a portal for sales staff eases the integration of information scattered in the different entity systems

The purpose is to provide a 360 vision of the customer to give to each one of them a customized service and offer

Sales staff portal (vision 360)

Achievements

360 vision

Collaboration 2..0

Seguros Bolivar brokers are facing every day a challenge of a more competitive and qualified sale, where the knowledge of a customer and the product are essential in a sale of added value

Sales force mobility Portal redesign for “Force I”

Achievements

Real time results on

sales

Collaboration 2..0Our solutions

Collaborative project management Solution: Projexec

implementation for project management integrated with social networks that improve internal communication with stakeholders.

Results: Variance reduction and change controls, implantation time improvement

We are not only a technological ally

… we get involved in your business

… we design solutions … and outsource your processes

Document management Improves quality and reduces time and costs of any process that requires consult or filing of a document.

We offer an outsourced digitalization service and a cloud tested service for document management to optimize the ROI of your document projects

Context What is it?

Management of any type of content in an organization, regardless of its type, format or location, along its life cycle, so that it can be located and used whenever it’s necessary Time results

on sales

What for? ¿ Para que ?

Avoid delays accessing documents through a digital file

Automatize document processes to save time and improve quality

Avoid occupying space by paper files

Paperless office: improves employees output and the quality of workspace.

Easily obtain a 360 vision of its customers, vendors or files.

Integrate all business documentation in a single repository

Improve customer support

Process improvement with Document management

BPO

We offer a total outsourcing.

How? - Outsourcing

How? Document management

Capture Repository Workflow Collaboration Life cycle

ECM solution components

How? How?

GesttumDacartec’s modular approach for digitalization, capture, storage and document management

Business Process Outsourcing (BPO for document processes)

Digitalization and document management outsourcing in the cloud

How? How?

Capture Document manager

Process manager

Management portal

Capture, digitalize a document to obtain structured information through OCR mechanisms that allow to extract all or part of a document information.

Document manager (storage) A Document Repository is an electronic document warehouse, that, in a centralized manner allows its storage, modification, consultation, version control, life cycle, security, etc.

Process manager: it allows standardization of business processes associated to documents.

Portal, it unifies the access of all users to different components of the solution in a completely customizable Web environment for each company.

Gesttum modules

Achievements References

The Grupo CAT, important logistic operator for the automotive area, outsourced to Dacartec all the gathering and capturing process for reference documents. The access time for those documents was reduced from 5 days to hours and the customers can access now in self service the web portal 24x7x365, reducing service costs.

Reference and invoice digitalization outsourcing

Achievements References

Quality documentation management

The Grupo La Santé, implemented on Gesttum its process for creation, revision and consumption of documents related to quality processes in production processes for medicines.

Our solutions

Online format customs classification

Our challenge: To improve filing processes for importation for foreign companies based on ALC’s

Solution: Online process definition for electronic filing of requests.

Results: Under implementation.

BPO Document management Colsanitas

Our challenge: Critical business process implementation

Solutions:

ECM – IBM FileNet and Datacap Platform Installation evaluation and certification.

Image importation of medical bills from individual files to ECM.

Image importation for EPS Sanitas enrollment process.

Creation of Web services in charge of information sharing from/to IBM ECM and Colsanitas Core Systems

Continuous Support and Maintenance of ECM – IBM Platform FileNet and Datacap.

Document management

BPO Document ManagementColsanitas

Our challenge: : Critical business processes implementation .

Solution: Consultancy, development and maintenance

of document processes.Document digitalization for EPS, PREPAID

MEDICAL PLANS, VENDORS, PROVIDERS.

Critical Success Factors:Process a volume of 450.000 monthly

documents. Guarantee the capability to cater specialized

Web or physical queries, in high volumes in seconds avoiding stagnation of document processes and information duplicity

Document location, reception, classification, custody and storage.

Results: Time reduction above 70%.

Document management (EPS, PREPAID MEDICAL PLANS, VENDORS, PROVIDERS)

Achievements References

Customer contract management

Círculo de Viajes, markets saving plans for product consumption in trips. Our challenge: digitalize contracts and signatures to automatically validate signatures whenever the customer wishes to consume his/her plan. Dacartec performs contract capture and storage in Gesttum and signature comparison is done automatically.

Payment per use and implantation

time reduction improves ROI in

your projects.

BPO process outsourcingProcess outsourcing allows to take advantage of scale economics accessing high range technology that otherwise would be unaffordable for many companies.

Our solutions

-

Desk virtualization

BPO

Digitalization and Document management

Portal platform and online shop

Software Factory

Computing support

BPO process outsourcing

Digital agency

BPO

Digitalization and information capture outsourcing. Access to online documents.

BPO Document Management

BPO

Invoice and reference digitalization outsourcingThe Grupo CAT, important logistic operator for the automotive area, outsourced to Dacartec all the gathering and capturing process for reference documents. The access time for those documents was reduced from 5 days to hours and the customers can access now in self service the web portal 24x7x365, reducing service costs.

Achievements

BPO

Project development outsourcing to take advantage ofDacartec’s technological expertise

“Time to market” improvement

Development baseline definition

Capitalize Company knowledge in a stable group

Obtain synergies among projects with the same technological base

Access more competitive rates

Access resources on a near-shore (Colombia)+ off-shore (Spain) model

BPO - Software Factory

Portals (WebSphere Portal, Liferay)E-commerce (WebSphere Commerce, Magento) APPs (multiplatform)Document management (Filenet, Datacap, Case Manager)

Apps BUSWeb servicesJava developmentDomino development

BPO

We have the best technology and the best equipmentto build, manage and keepyour portal or online shop

BPO - Portals and Store

Portal corporate platform in the cloud (corporate web, intranet, extranet for customers or vendors...)

E-commerce platform in the cloud

Social network platform in the cloud

Services: Platform management Content management Hotline support (chat or phone) Community management Web analytics, social network,

store

BPO

We have the best technology and the best equipmentto build, manage and keepyour portal or online shop

BPO Digital Agency

Creation of editorial and content guidelines for portals and social networks periodically

Monitoring and follow up on social networks through automatization tools

Creation of advertising, enriched content,

CMS management, automation of marketing tasks and Web site reporting

Online CHAT/ Video Chat customer support

Support on creation and management of digital Briefs

Graphic design for proposals, models and final production

BPO

We have an expert team on Social Mediaable to face diverse situations

In a professional and responsible manner

BPO Community Management

Creation and management of profiles in social networks

Strategic maintenance of corporate communication through social networks

Identification of added value contents, publishing and setting of measurement tools

Maintenance and evaluation of social metrics: feeling, commitment, viralisation, experience, valuation

PQRS support and management through social networks according the superintendence of industry and commerce

Effective listening, follow up and immersion in social conversations

BPO

Software Factory portals

Achievements

For Seguros Bolivar, the online is an important bet for the future development of the business.

The Company has relied on Dacartec for the outsourcing of the whole development on IBM WebSphere Portal.

BPO

We offer a CLOUD solution that eases, automates, andsystematizes the process for follow up and control of measuresand policies aimed to sustainability.

BPO – Sustainability

MANAGEMENT

PUBLISHING

Achievements BPO

Our challenge: To provide a contract file that allows the verification of customer’s signature

Solution: Contract digitalization process and filing on-the-cloud outsourcing (GESTTUM). Automatic signature comparison.

Results: Immediate availability of new contracts. Reduction of customer service wait times to minutes instead of hours.

Sustainability solution

BPO Document Management References

Vendor invoice management

MGS, outsources the management of several document and business processes for Coca-Cola. Dacartec manages the whole automatized process for information capture and validation processes for vendor invoices.

BPPO Document Management References

Vendor invoice management

HUF, manages the logistic chain of several companies in the automotive area. Dacartec digitalizes all the proofs of sending to ease management of incidents, reducing discontent on customers and improving service quality.

BPO

Outsourced maintenanceof your computationalsystems.

Achievements

App servers User posts Networks and

connectivity Firewall and antivirus

Characteristics: Incident

management with SLAs

Preventive and evolutionary maintenance

Service monitoring through ticket management and periodical reports

Segrurexpo, part of the grupo CESCE, outsourced to Dacartec its system support as a technological partner in its expansion strategy in Latin America, thus reducing its infrastructure costs and streamlining its expansion process.

BPO

Outsourced app managementLotus Notes/Domino.

Achievements

App servers User posts Networks and

connectivity Firewall and

antivirus

Characteristics: Incident

management with SLAs

Preventive and evolutionary maintenance

Service monitoring through ticket management and periodical reports

Segrurexpo, part of the grupo CESCE, outsourced to Dacartec its system support as a technological partner in its expansion strategy in Latin America, thus reducing its infrastructure costs and streamlining its expansion process.

BPO

Reduce your investment in PCs..

Increase the shelf life of your devices

Access your apps and data from any device and place

Deploy new stations in minutes

Pay per use, from one day to one year

BPO – Desk Virtualization

Virtualize your PCs and get countless benefits:

WHERE ARE WE?

C\Reyes magos, nº 14.28009 Tel.: (+34) 914 583 708Tel.: (+34) 914 583 709Fax.: (+34) 914 573 700

MadridC\Travessera de Gràcia, nº 56 3º-1º 08006 Tel.: (+34) 931 786 890Fax.: (+34) 914 573 700

BarcelonaC\Arquitectura nº4- 7º, módulo 541015 Tel.: (+34) 954 468 357Fax.: (+34) 955 412 413

SevillaCarrera 12 nº 97-32. Edificio Golf 97Oficina 302 – 303Tel.: (+57) 60 130 30

BogotáMedellin