cx solutions

Innovative Solutions, Trusted Partner

CX SOLUTION FROM Nitai Partners Inc. @2015. ALL RIGHTS RESERVED

Customer Experience Management Advisory, Strategy Services

Nitai Partners is one of the world's leading firms specialized in building Cloud based Data & Analytics solutions. Nitai Partners brings solutions that maximize your revenues and help you achieve your growth targets. Our engineered cloud solutions help you secure your organization, monitor the health of your operations and build strong relationships with your customers. We specialize in cloud based CX Solutions, Cloud Business Analytics, Big Data, ERP (JD Edwards) and Business Automation solutions.



Contents

Our Philosophy ........................................................................................................................................ 3

Our Services ............................................................................................................................................. 3

Solution Categories .................................................................................................................................. 3

On-‐Premise CX Solutions ......................................................................................................................... 4

On-‐Cloud CX Solutions ............................................................................................................................. 4

Functional Solutions Offered on both Cloud & On-‐Premise .................................................................... 5

Industries Covered ................................................................................................................................... 5

Integration with Backend Systems .......................................................................................................... 5

Advantages of On-‐Premise CX (OPCX) ..................................................................................................... 6

Web Store CX Solution ............................................................................................................................. 6

Mobile Store CX Solution ......................................................................................................................... 7

Advantages of Cloud CX ........................................................................................................................... 7

Our Resources .......................................................................................................................................... 7



Our Philosophy We take pride in being a trusted partner of the companies that we are associated with. Our emphasis on innovative solutions helps our customers to reduce costs significantly. Our vendor independent solution approach helps you to choose the right products for your business. Our un-‐biased approach helps you to implement the best CX solution. Our relationship with all Product vendors help you get the most cost & value effective deal in all respects.

Our Services

Solution Categories • On Premise • On Cloud

Infrastructure Readiness

Requirements & Gap Analysis

Business Architecture

Design

Business Process Design

Product Selec]on

Implementa]on



On-‐Premise CX Solutions We build CX solutions using the following tools.

For Small – Midsize -‐ Large Companies:

• Siebel CX Solutions • Sugar CRM • SAP CX Solutions • Open source CX Solutions • Microsoft Dynamix • SAP CRM • ATG Commerce Solutions • Open Source Commerce Solutions

On-‐Cloud CX Solutions We build CX solutions using the following tools.

For Small – Midsize – Large Companies:

• Salesforce • Oracle Sales Cloud • Oracle Service Cloud • Oracle Marketing Cloud • Oracle CPQ • Responsive • Oracle Knowledge Management • Web responsive UI • Marketing Automation Solutions such as Eloqua • Lead Generation Solutions • Website Development • Web based Voice & Data Solutions • Microsoft Dynamix • SAP CRM • Microsoft Azure



Functional Solutions Offered on both Cloud & On-‐Premise • Sales Force Automation • Customer Service Management • Customer Relationship Management Solutions • Configure, Price, Quote Solutions • Cloud based lead generation • Sales Territory Management • Service Territory Management • Customer Satisfaction Surveys • Customer Management Solutions • Accounting Solutions • Non-‐Profit Revenue Generation Solutions

Industries Covered • Manufacturing • Life Sciences • Financial Services • Retail • High-‐tech • Transportation • Government • Finance • All other industries

Integration with Backend Systems Our solutions help you integrate your CX platform with any backend system such as JD Edwards, Peoplesoft, Netsuite, Microsoft Dynamix CRM, Sales Force and any other back end tool.



Advantages of On-‐Premise CX (OPCX) 1. Tailored Solution. On-‐premise CX solutions allow you to build an CX solution that is just

right for your business. 2. Business Driven: OPCX allows you to build your Business Process into an CX tool 3. Flexibility: You can control the license usage for your users. You can build a unique

custom solution for your needs. 4. Reliability: OPCX never fails to meet your expectations. A well implemented OPCX helps

you to predict the business operations. 5. Convenient Upgrades: OPCX gives you flexibility to upgrade as per your plan

Web Store CX Solution Our CX Solutions for small and medium sized businesses help them to increase the number of customers and reduce cost of attracting new customers. All our web CX solutions come with a mobile solution.



Mobile Store CX Solution Our Mobile CX Solutions for small and medium sized businesses help them to develop closer, more personal relationships with their customers using an interactive mobile experience. It also provides them a better advertising opportunity.

Advantages of Cloud CX The most common benefits of the cloud-‐based CX systems are as follows –

1. Minimized initial investment. The Cloud CX solution does not require a substantial initial investment. The process of implementing, maintaining, and keeping the solution up to date is the responsibility of the solution provider.

2. Minimized technical staff implication. By eliminating the costs and complexities of installing and integrating additional hardware to support the CX, enterprises that use cloud-‐based solutions don’t have to hire additional technical staff to support the application on an ongoing basis.

3. Increase ROI of the CX application investment. Cloud CX solutions can easily be implemented and integrated faster into the enterprise’s day-‐to-‐day activity.

4. Increased scalability. Cloud CX systems are easily scalable to meet new business requirements. This benefit is particularly useful for enterprises with specific seasonal activities that need to quickly develop or integrate new functions to meet their business requirements.

5. Subscription benefits. First and foremost, since all SaaS services are offered on a subscription basis, there are no unexpected costs.

Our Resources With over 800 Years of combined CX experience we provide our assistance to you in all areas of Customer Experience Management strategy for your business. We provide consultancy, Comparative Tools Analysis, Advisory, Project Management, Solution Architecture, Business Analysts to make sure that you are successful.

Call us for a meeting today.

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