cv_hem_june
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Hemendra Singh+91-7827271839
Job Profile:
Working as a NOC Engineer(SMS) in Panamax Infotech Limited.
Experience Summary:
Having 3.4 years of total experience, Currently working as a NOC Engineer(SMS) for the Panamax Infotech Limited. Worked as a Service Desk Engineer for the client Mahindra Comviva. Worked as a Technical Support Engineer for the client Reliance Communications. Worked as a Technical Support Engineer for the client Bharti Airtel. Knowledge of various technologies (GSM/CDMA). Experience in Telecom- VAS operations. Have worked on various tools: HP OVO, HP SM, Ericsson Remedy, HLR, Airtel ADC,
CEM tool, Alaris Lab.
Educational Qualification:Degree Percentage Board Year
B.Tech (CS) 60% RTU, Kota 2012Intermediate 64% CBSE 2008High School 68% CBSE 2006
Work Experience (3 year 04 Months)
Currently Working as NOC Engineer-SMS in Panamax Infotech Limited since Apr 2016 – Present
Technical Skills:Language/Technologies GSM,CDMADatabase SQL ServerTools Ericsson Remedy ITIL management tool, HLR, Airtel
ADC,PCRF, MINSET, CEM tool, CRM tool, HP OVO ,HP SM, CSG Assure tool, SMS Hub, Alaris lab tool.
IT Skills Outage Management, Service Request Management, SMSC,SMPP, CRBT, USSD, SS7,IN, SDP Linux, Ticket Raised.
Operating Systems Windows XP,7, 2k3Server, 2k8 Server
Project Experience:Project #1:Name Panamax Infotech LimitedDuration 25 Apr’16 to Till DateTeam Size 22Domain Network Operation Center (NOC)
Description: SMS NOC Engineer is responsible for all activities related to day to day SMS Switch Management.
Tools used Alaris Lab Tool.
Role in the team NOC Engineer-SMS
Role and Responsibilities:
NOC Support for VAS related issues Thorough understanding of VAS applications with proficiency SMPP v3.4 Working exposure to configuration management tool (Alaris Lab tool) Successful on-boarding , customer/Vendor configurations, Give Routing
as per least cost.
Customer/Vendor Trouble Ticketing Management, Team handling and reporting.
Head to Head testing/configuration with clients and Regular Monitoring and Traffic analysis of all customers.
Interact with clients for requirement analysis and help them resolve the issues and provided solutions on time by giving online support
Project #2:Name Mahindra Comviva – Bharti AirtelDuration Oct 2015 – 16th Apr 2016Team Size 30Domain MS – SMS HUBDescription: Providing L1 support for VAS Services SMSC in Linux/Unix environment
Tools used HP OVO, HP SM, Airtel Service Manager, CSG Assure, CRM tool.
Role in the team L1 Support/Service Desk Engineer
Role and Responsibilities:
Working as a SD in SMSC NOC. Thorough understanding of VAS applications with proficiency in SMSC
(Over SS7 and SMPP). Providing L1 support for VAS Services SMSC in Linux/Unix environment.
Working exposure to configuration management tool (Hewlett Packard SM, and OVO).
Successful on boarding & Implementation of SMS HUB architecture, customer profiles, configurations etc
Flow & route Testing ending with RA Validation by BHARTI and Regular Monitoring and Traffic analysis of all customers.
Closely assisting RA in key VAS aspects for increasing Revenue by Innovating New Cost Effective Methods & Improving and Maintaining desired Performance(KPI) Targets.
Careful planning to increase KPI & implementation/modification of configuration to increase KPI.
Monitored the new additions of nodes, service/Change requests, Incidents Management by contacting concerned persons periodically to maintain SLA
Interact with clients for requirement analysis and help them resolve the issues and provided solutions on time by giving online support
3) LinkQuest Telecomm (Dec’13-Jul’15) & NR Switch n Radio Services Pvt. Ltd (Aug’15-Sep’15)
Project #3Name Reliance – EricssonDuration Dec 2013 – Sep 2015Team Size 6Domain Network Support
Description:This project is about providing network support to Reliance Delhi customers for issue related to Data Services and Coverage issues escalated by various stake holders including Business team and NHQ team.
Tools used CRM Tool, Google Earth
Role in the team Technical Support Engineer/ VIP Complaints Coordinator
Role and Responsibilities:
Providing technical support for issues raised by business team. Handle the issues for maintaining contractually obligated SLAs. Ensuring the deliverables is on time and satisfies the customer
issues. Participating in the meetings to provide RCA, Impact analysis,
recovery actions. Ensure that site is functioning properly, if any issue on the issue
then need to follow up till the faulty hardware is replaced.Rewards and reorganization:
Customer appreciation on the dedication and support.
4) Vayam Info solutions Telecomm Pvt. Ltd.
Project #4Name Wipro – AirtelDuration Sept 2012 – Feb 2014Team Size 8Domain VAS Support
DescriptionThis project is about providing technical support to Airtel Delhi customers for issue related to VAS Services/Connectivity and Coverage issues escalated by Airtel CSD team and various stake holders.
Tools used: Ericsson Remedy ITIL management tool, HLR, Airtel ADC,PCRF, MINSET, CEM tool, Lotus notes.
Role in the team Technical Support Engineer
Role and Responsibilities:
Providing technical support for issues raised by various stake holders.
Handling critical outage that impacts the end customer as well as business.
Handle the issues for maintaining contractually obligated SLAs. Ensuring the deliverables is on time and satisfies the customer
issues. Participating in the meetings to provide RCA, Impact analysis,
recovery actions. Follow up with different teams to ensure that customer issue is
resolved. Generating TT in Ericsson Remedy tool for critical outages/complex
issue that cannot be resolved by us.Rewards and reorganization:
Received Gladiator-“All Rounder TSG Agent” award from the client “Wipro” for the quarter Apr-Jun 2013.
Appreciated for prompt and critical support and outstanding performance.
Personal Details:
Date of Birth : 27.05.1990
Marital Status : Single
Nationality : Indian
Gender : Male