MARK JOHN WEBSTER18 Ellenbro Road

Malin BridgeSheffieldS6 4QT

Home Telephone – 0114 3482660Mobile Telephone – 07703 398348

E-mail – mark.j.webster@live.co.uk

Curriculum Vitae

Currently employed by Ashton Security Systems Ltd, as Office Manager. Ambitious and dedicated with the desire to climb the employment ladder. Computer literate including the use of Microsoft Office and “SAGE” Accounts. Whilst having the ability to work individually, I enjoy being a team member working hard to achieve a collective goal. Responsible, totally reliable and always willing to learn new things with a forward thinking attitude.

PERSONAL DETAILS

Date of Birth 10th July 1982 Age 32Health Good, Non-smoker Nationality BritishMarital Status Married

EMPLOYMENT HISTORY

Ashton Security Systems Ltd November 2000 - Present9 Gilpin Street, Sheffield, S6 3BL.

Currently employed as Office Manager for a medium sized, locally based family-run security company, progressing from starting role as basic Administrator.

Responsibilities Organising the Installation and Service Engineer daily schedules. Maintaining day-to-day operations of company operations in real time. First point of contact for customer from inward telephone calls and emails. Developing and continuing excellent customer after sales and supplier relations. Dealing with customer correspondence which includes Customer Maintenance Contracts,

Supplier Orders, Inward Deliveries, Stock Levels and Accounts. Accounts duties include Credit Control, Purchase Ledger, Account Reconciliation, Cash

Reconciliation and Raising Invoices using “Sage Line 50” programme. Ordering equipment, managing budgets and stock levels to ensure equipment levels remain

controlled and accurate. Responsibility for training new employees in all Office Procedures, supervision of new

employees in training and office working. Directly responsible for the Maintenance Administrator and five Installation Engineers.

Achievements Promotion from Office Junior to Office Administrator – March 2002. Promotion from Office Administrator to Administration & Operations Manager – August

2004. Promotion from Administration & Operations Manager to Office Manager – July 2005. Fourteen years unbroken service. Setup and creation of bespoke customer contact database using Sage ACT programme

including mail merge and diary booking utilities. Repeated praise of work from peers and superiors for tactical planning, organisational skills

and problem solving. Invaluable experience gained in a busy office environment.

Consistently given more responsibility, in charge of full company operations whilst Managing Director is on site and on holiday.

Wadsley Bridge Working Men’s Club & Institute Ltd May 1999 – February 2001Wadsley Bridge, Sheffield

Employed part-time whilst studying at College as a Bar Supervisor

Responsibilities Maintaining good customer service with regular customers. Handling of money, use of till and totalling cash at end of shift. Managing stock levels and reporting stock requirements to management.

Achievements First hand experience of face to face customer service. Hands on experience of busy working environment.

EDUCATION

Skills For CareersCurrently studying Business Administration/Management Level 4 Diploma

CollegeThe Sheffield College, Parson Cross Centre – September 1999-May 2000The Sheffield College, Loxley Centre – September 2000-April 2001

Qualifications attainedGNVQ Intermediate Information Technology PassGNVQ Advanced Business Pass

SchoolChaucer Secondary School, Wordsworth Avenue, Sheffield – September 1994-May 1999

Attained 9 GCSE passes including;Mathematics Grade C

100% Attendance and Punctuation Record

Other QualificationsFull Clean Driving Licence November 2004Fully trained in use of SAGE Line 50 Accounts Package – Levels 1-3 September 2006Qualified Rugby League Referee July 2008

INTERESTS AND HOBBIES

Avid Rugby League fan and keen supporter of Sheffield Eagles RLFC, attending both home & away matches and doing voluntary statistical work for Reserve/Academy grade teams.

Volunteer work with Sheffield Eagles Supporters Club, currently holds position of secretary. Volunteer work for Sheffield Sports Commentaries hospital radio service on local Rugby

League matches. Member of local Monday night ten pin bowling league at AMF Firth Park. Interest in current affairs and news.

REFERENCESAvailable upon request