cv - jackie harrington

```````````````````Jacqueline Harrington

6, Wensley Road, Grangefield Stockton-on-Tees. [email protected]

P E R S O N A L S T A T E M E N T

I have worked in retail for 19 years, I am a very hard working, determined person who works well under pressure. I have consistently exceeded my personal goals. My energy, enthusiasm and “can do” attitude has led me to a position in which I am able to do any job I may delegate to others. My strong leadership skills have enabled me to gain credibility as an expert with my direct team, plus regional and divisional teams.

My vast leadership experience includes managing up to 50 staff creating an energetic sales environment and being responsible for multi-million pound turnovers. As a manager I am an ambassador for leading the customer service experience, developing long term sales growth, controlling costs, managing inventory, leading change from management to the shop floor and liaising with people ranging from Board Level Directors to the general public.

E X P E R I E N C ETrading Manager | B&QAs a trading manager at B&Q, I have experience within all formats, with turnovers ranging from £6million to £30million. I have been accountable for leading several departments, including Building, Seasonal and Showrooms, covering an

Jacqueline Harrington

area of 30.000sq ft. My role is to run a 'store within a store’ and deliver a market-leading customer service experience, I am responsible for engaging and motivating my team developing long-term sales growth within the store. It was in this position that I first became involved in several company initiatives, trials and pilots across operations, systems and customer service. Daily delegation of tasks and making informed commercial decisions based on our customer’s needs, building long term relationships with trade and retail customers by carefully listening to their project requirements and supporting them with the most relevant products, services and advice. I am also responsible for coaching and developing my team and have personally received world class Gallup engagement scores annually. As well my Trading Manager duties I am also a duty manager – accountable for day to day operations within the store including health & safety; fire champion; cash management, deliveries (to and from the store) and customer service.Tradepoint Store Manager | B&QI was identified as a successful candidate to trial a new company proposition now known as “Tradepoint” this brand was aimed at improving Kingfishers trade market share, it is for the sole use of trade members. As one of the initial pilot stores I built a brand new customer portfolio, I exceeded my forecast on the trail for sales and market share, as the trial leader I had to liaise and engage with all business partners, ranging from store support to Board directors. Within the trial I was actively involved in designing the look and feel of the Tradepoint box, the policies and processes that are now part of everyday operation. The trial was such a success that Tradepoint was launched nationally. As a Tradepoint manager I was responsible for delivering market leading customer service within


the Tradepoint proposition. Building relationships with tradesmen, companies and recruit business to business clients. Offering suitable account and finance options for my trade members. Developing talent and delivering an efficient, compliant and secure customer focused environment. Responsible for availability vital to satisfying Tradepoint member’s needs. Lead by example, inspire, motivate and engage the Tradepoint and wider store team to maximise performance, grow active membership and AOV.Trading Manager | B&QAfter my successful completion of the “Fast track” program I was given my first trading manager role at the Stockton-On-Tees Warehouse, I was initially managing the lighting and off the shelf showroom departments, This role included managing rotas; maintaining staff attendance and timekeeping; controlling costs and stock loss; proactive mapping of commercial sale floor space after daily/weekly sales analysis; I was also a duty manager/key holder who supported the day to day operations of running a high performing B&Q store. Service Supervisor | B&QThis roles main focus was all about the customers journey and experience, it incorporated managing Rota’s, maintaining over 50 staff attendance and timekeeping records, controlling costs and stock loss, maintaining the team’s focus on delivering exceptional customer service. Full responsibility for cash office duty’s, monitoring Profit & Loss accounts and the resolution of customer complaints. I also received recognition for the highest company front end compliance score, issued by Kingfishers auditors. I was initiated into B&Q’s internal management development program, known as “Fast track”.


Deputy Manager| Kwik SaveDeputy store manager in a £3.6 million turn over store, my main duties included, stock management, shrinkage & waste controls, recruitment & training, ensure a safe & legal operation and that policies & procedure were adhered to. I was the primary Liquor license holder for the site, Duties included, Key holder, Account management, stock inventory, event organisation, catering and managing deployment.

S K I L L S Accredited Trainer (Internal B&Q NVQ assessor level

1&2) HR/Employee Relations including disciplinary and

change programs Full clean driving license HIKQ qualifications in home improvement First aid trained Fire Champion trained Audit training (internal B&Q training) Mechanical lifting (WAVE) Management training (internal B&Q management

development program) Power pallet truck (Internal B&Q) Timber saw trained

E D U C A T I O NNorton Comprehensive School Five “O” Levels, Two GCSE’s , including English and Math’s

R E F E R E N C E S Available on request

cv - jackie harrington

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